2019 Public Service Employee Survey Results for Canada Revenue Agency by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	39	3	5	1	90	7	3122
2019	Non-shift worker	40	44	4	8	3	85	11	25903
2017	Shift worker	45	43	4	6	2	88	8	2610
2017	Non-shift worker	33	48	4	11	4	81	15	26520
2014	Shift worker	45	45	3	6	2	90	8	2247
2014	Non-shift worker	37	47	4	9	3	84	12	29639
2011	Shift worker	44	46	3	4	2	91	6	2572
2011	Non-shift worker	39	47	3	8	2	86	10	28938
2008	Shift worker	44	47	4	4	1	91	5	2013
2008	Non-shift worker	38	49	3	7	2	87	10	27072

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	71	17	5	3	2	2	89	5	3118
2019	Non-shift worker	72	16	4	3	2	2	90	6	25824
2017	Shift worker	70	18	5	4	2	2	89	6	2607
2017	Non-shift worker	71	16	4	4	2	2	89	6	26500
2014	Shift worker	69	18	5	4	3	2	88	7	2246
2014	Non-shift worker	72	16	4	4	2	2	89	7	29633
2011	Shift worker	68	18	5	5	3	1	87	9	2568
2011	Non-shift worker	72	16	4	4	2	2	89	7	28919
2008	Shift worker	67	18	5	6	3	1	86	9	2011
2008	Non-shift worker	72	16	3	4	3	1	89	7	27068

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	34	6	5	1	87	7	3113
2019	Non-shift worker	45	36	6	9	4	81	13	25838
2017	Shift worker	50	34	7	7	3	84	9	2609
2017	Non-shift worker	40	36	7	11	6	76	17	26481
2014	Shift worker	49	36	6	6	3	85	9	2246
2014	Non-shift worker	44	35	6	9	5	79	15	29630
2011	Shift worker	44	40	8	6	2	84	8	2566
2011	Non-shift worker	42	38	7	8	4	81	12	28846

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	42	10	10	3	0	76	14	3112
2019	Non-shift worker	28	43	11	13	5	0	71	18	25777
2018	Shift worker	33	45	8	11	3	0	78	14	2612
2018	Non-shift worker	23	47	9	14	6	0	71	20	25162
2017	Shift worker	33	43	10	10	4	0	76	14	2607
2017	Non-shift worker	24	43	11	15	7	0	67	22	26503
2014	Shift worker	31	45	10	10	4	0	77	13	2245
2014	Non-shift worker	25	43	11	14	7	0	68	21	29624
2011	Shift worker	29	46	11	10	4	1	75	14	2571
2011	Non-shift worker	26	44	11	12	5	1	71	17	28913
2008	Shift worker	32	45	9	10	4	0	77	14	2009
2008	Non-shift worker	25	46	11	12	5	0	71	18	27069

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	54	34	7	3	1	88	4	3103
2019	Non-shift worker	49	35	7	5	2	85	8	25722
2017	Shift worker	52	37	7	3	1	89	5	2599
2017	Non-shift worker	46	38	7	6	2	85	8	26433
2014	Shift worker	49	38	6	4	2	88	6	2244
2014	Non-shift worker	47	38	7	6	2	85	8	29615

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	31	10	6	3	0	1	80	9	3111
2019	Non-shift worker	50	32	9	6	3	0	0	82	9	25803
2018	Shift worker	45	35	11	4	3	1	1	81	7	2599
2018	Non-shift worker	46	34	9	6	3	0	0	81	10	25099
2017	Shift worker	44	35	11	5	3	0	1	80	9	2607
2017	Non-shift worker	44	35	9	7	4	0	0	79	11	26470
2014	Shift worker	39	34	14	7	4	1	1	75	11	2246
2014	Non-shift worker	42	35	11	7	4	0	0	78	11	29629
2011	Shift worker	35	40	12	7	4	1	1	76	11	2572
2011	Non-shift worker	42	38	10	6	3	0	1	80	9	28912

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	39	14	6	3	77	9	3113
2019	Non-shift worker	38	40	12	7	4	78	10	25876
2018	Shift worker	34	42	14	7	3	76	10	2593
2018	Non-shift worker	33	43	12	7	4	76	12	25027
2017	Shift worker	32	45	13	6	3	77	10	2606
2017	Non-shift worker	31	45	12	7	4	76	12	26497
2014	Shift worker	30	47	14	6	3	77	9	2246
2014	Non-shift worker	31	46	12	7	4	77	12	29639
2011	Shift worker	31	43	15	7	4	74	11	2575
2011	Non-shift worker	33	43	12	7	4	77	11	28883
2008	Shift worker	30	46	14	7	3	76	10	2004
2008	Non-shift worker	34	44	11	7	4	78	11	26949

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	38	18	10	5	1	67	15	3121
2019	Non-shift worker	27	38	16	12	7	0	66	18	25863
2018	Shift worker	28	35	21	9	7	0	63	16	2598
2018	Non-shift worker	24	36	18	12	9	0	61	22	25093
2017	Shift worker	26	39	19	9	5	1	66	15	2601
2017	Non-shift worker	23	37	17	13	9	0	60	23	26486
2014	Shift worker	22	39	20	12	7	0	61	19	2244
2014	Non-shift worker	21	36	18	15	10	0	58	25	29632
2011	Shift worker	19	40	18	14	8	1	60	22	2574
2011	Non-shift worker	19	39	17	15	10	0	58	25	28938

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	38	11	5	2	83	7	3106
2019	Non-shift worker	36	43	10	8	3	79	10	25737
2018	Shift worker	42	38	13	5	2	80	7	2605
2018	Non-shift worker	32	43	12	9	4	76	12	25125
2017	Shift worker	42	42	8	5	2	84	7	2608
2017	Non-shift worker	32	45	11	9	3	77	12	26469

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	51	36	8	3	2	0	87	5	3104
2019	Non-shift worker	48	37	8	4	2	0	86	6	25744
2018	Shift worker	51	37	8	3	1	0	88	4	2610
2018	Non-shift worker	47	39	8	4	2	0	87	5	25130
2017	Shift worker	48	38	8	3	2	1	87	5	2606
2017	Non-shift worker	43	40	9	5	3	0	84	7	26458
2014	Shift worker	41	42	11	4	2	0	83	6	2247
2014	Non-shift worker	42	41	10	5	2	1	83	7	29625
2011	Shift worker	37	45	11	4	2	1	83	7	2573
2011	Non-shift worker	38	44	10	5	2	1	83	7	28934
2008	Shift worker	46	41	8	3	1	1	88	4	2012
2008	Non-shift worker	44	41	8	4	2	1	85	6	27072

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	36	18	9	5	68	14	3109
2019	Non-shift worker	32	37	15	10	6	69	16	25821
2018	Shift worker	31	37	18	8	5	69	13	2604
2018	Non-shift worker	28	38	15	11	7	67	19	25073
2017	Shift worker	29	39	18	8	5	69	13	2603
2017	Non-shift worker	26	38	15	12	9	64	20	26462

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	32	13	3	2	82	5	3090
2019	Non-shift worker	53	33	10	3	2	85	5	25684
2018	Shift worker	49	36	11	3	1	85	5	2586
2018	Non-shift worker	50	35	10	3	2	86	5	24945
2017	Shift worker	50	36	10	3	1	86	4	2604
2017	Non-shift worker	51	35	9	3	1	86	5	26434
2014	Shift worker	59	29	8	3	1	88	4	2247
2014	Non-shift worker	61	28	7	2	1	89	3	29621
2011	Shift worker	55	33	9	2	1	88	3	2576
2011	Non-shift worker	59	30	7	2	1	89	3	28940

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	34	19	12	7	1	1	62	19	3101
2019	Non-shift worker	30	37	14	11	6	0	0	68	18	25741
2018	Shift worker	24	33	22	12	8	0	1	58	20	2600
2018	Non-shift worker	27	37	15	12	8	0	0	64	21	25028
2017	Shift worker	23	37	19	12	7	1	1	61	20	2599
2017	Non-shift worker	26	39	14	12	8	0	0	66	20	26413
2014	Shift worker	18	39	18	16	9	1	0	57	25	2247
2014	Non-shift worker	22	40	14	14	10	0	0	62	24	29641
2011	Shift worker	21	38	19	12	8	1	1	60	21	2570
2011	Non-shift worker	28	41	13	11	7	0	0	70	18	28907

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	33	21	10	7	1	1	62	17	3114
2019	Non-shift worker	33	33	17	9	6	0	0	67	16	25834
2018	Shift worker	27	33	21	11	7	0	1	60	19	2588
2018	Non-shift worker	30	35	17	11	7	0	0	64	18	24971
2017	Shift worker	28	33	20	11	6	1	1	62	18	2602
2017	Non-shift worker	29	35	17	11	7	0	0	65	19	26412
2014	Shift worker	22	35	20	13	9	0	1	57	22	2247
2014	Non-shift worker	26	36	16	12	9	0	0	63	21	29634

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	41	12	5	2	0	80	8	3072
2019	Non-shift worker	35	41	12	8	3	0	77	11	25483
2018	Shift worker	36	39	14	8	3	0	75	11	2597
2018	Non-shift worker	31	38	15	9	5	0	70	15	25017
2017	Shift worker	37	41	12	7	3	0	78	10	2602
2017	Non-shift worker	31	40	14	10	5	0	71	15	26409
2014	Shift worker	33	44	13	7	3	0	77	10	2246
2014	Non-shift worker	30	40	14	9	6	0	70	15	29635
2011	Shift worker	39	42	11	6	2	0	81	8	2563
2011	Non-shift worker	37	41	11	7	3	1	79	9	28898

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	37	11	5	2	82	7	3114
2019	Non-shift worker	44	38	11	5	3	82	7	25852
2018	Shift worker	43	39	11	5	2	82	7	2606
2018	Non-shift worker	40	41	11	6	3	80	9	25109
2017	Shift worker	41	40	11	4	3	81	8	2600
2017	Non-shift worker	39	41	11	6	3	80	9	26377
2014	Shift worker	41	41	11	5	2	82	7	2243
2014	Non-shift worker	41	40	11	5	3	81	8	29624
2011	Shift worker	37	44	11	6	3	80	9	2573
2011	Non-shift worker	39	43	10	5	3	82	8	28934
2008	Shift worker	36	45	11	5	3	81	8	2012
2008	Non-shift worker	40	43	8	5	3	84	8	27087

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	28	9	2	0	2	88	3	3105
2019	Non-shift worker	44	32	15	5	2	1	77	7	25679
2018	Shift worker	56	28	10	3	1	2	86	4	2616
2018	Non-shift worker	42	33	15	6	3	1	76	9	25184
2017	Shift worker	56	30	8	2	1	3	89	3	2610
2017	Non-shift worker	43	34	13	5	2	2	79	7	26506
2014	Shift worker	57	29	9	2	1	2	88	3	2246
2014	Non-shift worker	41	34	16	5	3	1	76	8	29643
2011	Shift worker	55	29	9	3	1	3	86	4	2575
2011	Non-shift worker	39	35	17	6	3	1	74	9	28938
2008	Shift worker	47	35	11	3	1	3	84	5	2011
2008	Non-shift worker	33	36	19	7	4	1	70	11	27083

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	7	19	30	24	16	2	2	42	27	3108
2019	Non-shift worker	9	23	36	20	9	1	1	30	33	25849
2018	Shift worker	8	20	32	22	14	2	3	37	29	2596
2018	Non-shift worker	10	25	37	19	8	1	1	27	35	25072
2017	Shift worker	7	17	32	20	15	2	7	39	27	2592
2017	Non-shift worker	11	24	36	17	9	1	3	27	36	26388
2014	Shift worker	7	18	32	22	14	2	5	39	27	2239
2014	Non-shift worker	11	26	37	16	7	1	2	24	39	29585
2011	Shift worker	6	20	34	22	11	1	6	36	28	2557
2011	Non-shift worker	10	26	37	17	7	1	3	25	37	28843
2008	Shift worker	7	22	33	23	11	1	4	35	30	2005
2008	Non-shift worker	9	26	38	18	7	1	2	25	36	27026

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	13	23	25	25	3	3	53	23	3094
2019	Non-shift worker	8	16	28	27	17	2	2	45	26	25767
2018	Shift worker	9	14	26	23	21	3	3	47	25	2583
2018	Non-shift worker	10	18	29	25	14	2	2	40	29	24994
2017	Shift worker	10	15	24	19	21	5	7	46	28	2580
2017	Non-shift worker	11	18	30	21	15	3	4	38	30	26308
2014	Shift worker	8	16	26	22	19	4	5	45	26	2238
2014	Non-shift worker	11	20	30	22	13	2	3	36	32	29547
2011	Shift worker	10	16	29	21	16	4	5	40	28	2556
2011	Non-shift worker	9	18	29	24	14	2	4	40	29	28841
2008	Shift worker	7	14	29	24	17	4	5	45	24	2005
2008	Non-shift worker	8	17	30	26	14	2	3	42	26	26977

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	7	14	26	24	20	3	5	49	23	3098
2019	Non-shift worker	11	20	32	21	12	1	2	34	33	25793
2018	Shift worker	8	14	26	26	17	4	5	48	24	2584
2018	Non-shift worker	13	21	31	21	10	1	2	32	35	24970
2017	Shift worker	8	15	25	19	18	5	10	43	27	2585
2017	Non-shift worker	13	20	31	19	11	2	4	32	35	26345
2014	Shift worker	9	16	26	21	17	4	9	43	28	2238
2014	Non-shift worker	13	21	31	19	10	2	4	31	36	29557
2011	Shift worker	9	19	28	19	13	4	9	37	31	2556
2011	Non-shift worker	11	20	32	20	11	2	4	33	33	28828
2008	Shift worker	7	18	27	22	13	5	8	40	29	2008
2008	Non-shift worker	10	19	33	23	11	2	3	35	30	26990

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	4	7	19	30	30	2	8	67	12	3091
2019	Non-shift worker	6	12	30	31	19	1	2	51	18	25707
2018	Shift worker	5	8	20	30	28	2	6	64	15	2577
2018	Non-shift worker	7	14	31	29	15	1	2	45	22	24959
2017	Shift worker	5	8	20	26	25	3	12	60	16	2575
2017	Non-shift worker	7	13	31	27	16	1	4	45	22	26236
2014	Shift worker	4	8	22	28	25	3	11	61	13	2232
2014	Non-shift worker	8	14	33	27	14	1	4	43	23	29493
2011	Shift worker	5	10	25	26	21	2	11	54	17	2545
2011	Non-shift worker	7	14	32	28	14	1	4	44	22	28801
2008	Shift worker	5	11	25	27	22	2	9	55	18	2006
2008	Non-shift worker	6	14	33	29	14	1	3	44	21	26980

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	5	10	22	28	29	3	4	61	16	3093
2019	Non-shift worker	10	17	29	24	17	1	2	43	28	25801
2018	Shift worker	6	14	24	26	24	2	5	53	21	2591
2018	Non-shift worker	13	21	29	21	13	1	2	35	35	25016
2017	Shift worker	6	11	22	23	24	3	10	54	20	2588
2017	Non-shift worker	13	19	28	20	14	2	4	35	34	26323
2014	Shift worker	7	12	24	23	23	2	9	51	22	2230
2014	Non-shift worker	14	21	29	19	12	1	4	32	37	29553
2011	Shift worker	8	16	26	21	19	2	9	44	26	2554
2011	Non-shift worker	14	22	30	18	11	1	4	31	37	28856
2008	Shift worker	6	13	25	25	21	2	7	52	20	2002
2008	Non-shift worker	12	21	30	20	12	1	3	34	35	26980

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	13	21	21	24	6	4	51	26	3086
2019	Non-shift worker	10	16	26	24	18	3	3	45	27	25738
2018	Shift worker	9	15	23	21	23	6	4	48	27	2581
2018	Non-shift worker	10	17	27	25	15	3	3	42	30	24956
2017	Shift worker	10	14	20	17	20	9	9	46	30	2592
2017	Non-shift worker	9	16	26	23	16	4	6	43	28	26334
2014	Shift worker	9	15	24	19	19	7	7	44	28	2232
2014	Non-shift worker	9	16	27	25	15	3	5	44	27	29539
2011	Shift worker	11	16	24	20	17	5	7	41	31	2554
2011	Non-shift worker	8	16	27	25	15	3	5	43	27	28783
2008	Shift worker	11	18	23	19	16	6	7	40	33	2004
2008	Non-shift worker	10	19	27	23	13	3	5	39	31	27012

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	15	28	23	19	3	3	46	24	3088
2019	Non-shift worker	11	21	34	20	11	2	2	32	33	25789
2018	Shift worker	9	16	29	20	19	4	4	42	27	2593
2018	Non-shift worker	13	22	34	18	9	2	2	28	37	25061
2017	Shift worker	9	16	28	18	17	5	7	39	28	2590
2017	Non-shift worker	13	21	34	16	10	3	4	28	36	26346
2014	Shift worker	9	16	30	18	16	5	6	38	28	2241
2014	Non-shift worker	13	22	33	17	9	2	3	28	37	29558

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	7	15	29	27	19	1	2	48	22	3105
2019	Non-shift worker	9	18	34	24	13	1	1	38	27	25832

Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	74	12	5	3	2	0	3	89	5	3109
2019	Non-shift worker	73	12	6	3	2	0	4	89	5	25851
2017	Shift worker	72	13	5	2	2	1	4	90	5	2607
2017	Non-shift worker	72	13	5	3	2	1	4	89	6	26500
2014	Shift worker	73	14	4	3	2	0	4	91	5	2246
2014	Non-shift worker	75	12	4	3	3	0	4	90	5	29640
2011	Shift worker	72	14	4	3	3	0	3	89	7	2574
2011	Non-shift worker	73	13	5	3	3	1	4	89	6	28899
2008	Shift worker	68	12	4	4	5	1	6	86	10	2012
2008	Non-shift worker	69	11	5	3	4	1	8	87	8	27063

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	28	16	5	3	6	4	74	8	3107
2019	Non-shift worker	32	31	16	8	5	5	3	68	14	25823
2018	Shift worker	31	34	19	6	3	6	3	71	9	2598
2018	Non-shift worker	23	35	20	9	6	5	2	62	16	25078
2017	Shift worker	37	31	14	4	3	6	5	76	8	2605
2017	Non-shift worker	28	33	16	8	6	5	3	67	16	26491
2014	Shift worker	37	33	13	5	3	5	4	77	9	2246
2014	Non-shift worker	34	33	14	8	5	4	3	71	14	29637

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	26	8	5	3	1	85	7	3100
2019	Non-shift worker	50	28	9	7	4	1	79	12	25789
2018	Shift worker	53	30	8	5	3	1	84	8	2599
2018	Non-shift worker	44	32	9	9	6	1	76	15	25032
2017	Shift worker	57	28	7	4	2	1	86	7	2609
2017	Non-shift worker	46	31	9	8	5	1	78	13	26495
2014	Shift worker	55	30	7	5	3	1	86	7	2245
2014	Non-shift worker	49	29	8	8	5	1	79	13	29630

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	30	5	4	2	89	6	3111
2019	Non-shift worker	53	32	7	6	2	85	8	25800
2018	Shift worker	55	34	6	4	1	89	5	2598
2018	Non-shift worker	47	37	7	6	3	84	9	25038
2017	Shift worker	53	36	5	3	2	90	5	2601
2017	Non-shift worker	43	40	8	6	3	83	9	26451
2014	Shift worker	50	40	6	3	1	89	4	2245
2014	Non-shift worker	44	40	7	6	2	85	8	29625

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	33	14	3	2	3	2	80	5	3108
2019	Non-shift worker	42	36	13	4	2	2	1	80	7	25855
2018	Shift worker	38	36	17	3	2	2	1	78	5	2599
2018	Non-shift worker	36	40	14	5	3	2	1	78	8	25077

Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	23	22	5	4	2	11	65	10	3115
2019	Non-shift worker	44	26	16	5	3	1	5	74	8	25845

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	31	12	4	3	0	1	81	7	3120
2019	Non-shift worker	45	32	12	6	4	1	1	78	10	25851
2018	Shift worker	48	33	11	5	3	1	0	82	7	2596
2018	Non-shift worker	41	35	12	7	4	1	0	77	12	25011
2017	Shift worker	46	34	10	6	2	1	1	82	8	2609
2017	Non-shift worker	40	37	11	8	4	1	0	77	12	26507
2014	Shift worker	42	38	9	7	2	1	1	82	9	2247
2014	Non-shift worker	40	37	11	8	5	1	0	77	12	29641
2011	Shift worker	39	38	12	7	4	0	0	78	11	2578
2011	Non-shift worker	35	39	12	9	5	1	0	75	14	28917
2008	Shift worker	39	39	11	6	3	1	1	79	10	2012
2008	Non-shift worker	37	37	11	9	6	1	0	75	15	27075

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	25	9	2	2	2	1	86	4	3108
2019	Non-shift worker	54	27	10	4	3	2	1	82	7	25824
2018	Shift worker	56	29	8	3	2	2	0	87	5	2589
2018	Non-shift worker	49	30	10	5	4	2	1	80	9	24973
2017	Shift worker	55	29	9	3	2	2	1	87	4	2609
2017	Non-shift worker	47	31	11	5	3	2	1	80	9	26503
2014	Shift worker	53	31	9	4	2	2	1	86	5	2246
2014	Non-shift worker	47	31	11	5	4	2	1	80	9	29638
2011	Shift worker	47	33	11	4	3	2	1	82	8	2571
2011	Non-shift worker	44	32	11	6	4	2	1	79	10	28909
2008	Shift worker	45	35	10	4	3	3	0	83	7	2014
2008	Non-shift worker	44	31	11	6	4	3	1	78	11	27075

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	28	8	4	2	1	86	6	3099
2019	Non-shift worker	51	30	9	5	3	1	82	8	25749
2018	Shift worker	55	30	8	4	2	1	86	6	2580
2018	Non-shift worker	47	33	9	6	4	1	80	10	24922
2017	Shift worker	54	31	8	4	2	1	86	6	2609
2017	Non-shift worker	46	34	9	7	4	1	81	10	26487
2014	Shift worker	51	35	8	4	2	0	86	6	2247
2014	Non-shift worker	46	34	9	7	4	1	81	10	29630
2011	Shift worker	45	36	10	5	3	1	82	8	2573
2011	Non-shift worker	42	36	9	8	4	1	79	12	28881
2008	Shift worker	44	38	9	6	3	1	83	8	2014
2008	Non-shift worker	42	36	9	7	5	1	78	12	27068

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	79	9	4	1	2	0	4	92	3	3105
2019	Non-shift worker	79	10	4	1	2	0	4	93	3	25757
2017	Shift worker	79	12	3	1	2	0	3	95	3	2607
2017	Non-shift worker	78	11	3	1	2	0	4	93	3	26460
2014	Shift worker	77	14	3	1	2	0	3	94	3	2245
2014	Non-shift worker	79	11	3	1	2	0	4	94	3	29631
2011	Shift worker	77	13	2	2	3	0	3	93	4	2575
2011	Non-shift worker	78	11	3	2	2	0	4	93	4	28885
2008	Shift worker	80	8	2	2	3	1	5	93	5	2010
2008	Non-shift worker	78	7	3	2	3	1	7	92	5	27045

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	61	17	8	3	3	2	6	86	6	3108
2019	Non-shift worker	69	18	5	3	2	1	2	90	5	25844
2017	Shift worker	53	22	7	3	4	2	9	85	7	2599
2017	Non-shift worker	65	22	4	3	3	1	3	89	6	26460
2014	Shift worker	52	24	7	3	4	2	8	85	7	2246
2014	Non-shift worker	65	22	4	3	3	1	3	90	6	29638
2011	Shift worker	47	27	8	5	6	2	5	79	12	2569
2011	Non-shift worker	62	25	5	4	3	1	2	89	7	28941

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	63	23	8	2	2	2	87	5	3120
2019	Non-shift worker	62	22	9	3	3	1	85	6	25896
2018	Shift worker	58	26	9	4	2	2	86	6	2581
2018	Non-shift worker	54	26	10	4	4	1	82	8	24950
2017	Shift worker	60	24	9	3	2	2	85	5	2602
2017	Non-shift worker	55	25	10	4	4	2	82	8	26480

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	27	7	3	2	0	87	5	3119
2019	Non-shift worker	57	27	8	5	3	0	84	8	25884
2018	Shift worker	57	27	10	4	2	1	84	6	2594
2018	Non-shift worker	50	29	10	6	5	0	80	10	25001
2017	Shift worker	60	26	8	3	2	0	86	6	2599
2017	Non-shift worker	54	27	9	5	4	0	81	9	26456
2014	Shift worker	55	31	7	4	2	0	87	6	2245
2014	Non-shift worker	54	29	8	5	4	0	83	9	29626

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	18	52	17	8	2	2	0	71	11	85
2019	Non-shift worker	22	47	12	12	4	1	1	70	17	4018

Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	28	13	3	2	9	1	80	6	3123
2019	Non-shift worker	36	31	15	7	5	6	0	72	12	25888
2018	Shift worker	41	30	14	4	2	9	0	77	7	2602
2018	Non-shift worker	31	31	16	8	6	6	0	67	15	25148
2017	Shift worker	39	29	14	3	3	11	1	77	7	2604
2017	Non-shift worker	30	32	15	8	7	7	0	67	16	26508
2014	Shift worker	37	33	12	5	3	10	0	78	9	2244
2014	Non-shift worker	30	32	15	8	6	8	0	68	15	29625
2011	Shift worker	28	33	18	6	5	9	1	68	12	2573
2011	Non-shift worker	24	32	19	10	8	7	0	61	19	28908

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	29	15	5	3	5	1	75	9	3115
2019	Non-shift worker	32	32	17	10	6	3	0	66	17	25818
2018	Shift worker	39	30	16	6	4	5	0	72	11	2596
2018	Non-shift worker	28	33	17	12	8	2	0	62	20	25066
2017	Shift worker	36	29	18	6	5	5	1	69	12	2610
2017	Non-shift worker	26	32	17	12	9	3	0	60	22	26501
2014	Shift worker	35	31	18	8	5	3	0	69	13	2243
2014	Non-shift worker	25	33	18	12	8	3	0	61	21	29627
2011	Shift worker	26	34	21	8	7	4	0	62	16	2563
2011	Non-shift worker	21	34	19	13	11	3	0	56	24	28878
2008	Shift worker	29	37	18	7	6	3	1	68	13	2011
2008	Non-shift worker	24	35	17	11	10	3	0	60	22	27046

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	27	18	8	4	9	1	67	13	3110
2019	Non-shift worker	24	31	20	12	7	6	0	58	21	25793
2018	Shift worker	28	31	18	9	5	8	0	64	15	2592
2018	Non-shift worker	19	30	21	15	10	5	0	53	25	25064
2017	Shift worker	27	28	19	11	7	9	1	60	19	2605
2017	Non-shift worker	18	30	19	16	10	6	0	52	28	26481
2014	Shift worker	26	30	19	12	6	7	0	60	19	2244
2014	Non-shift worker	17	31	20	16	10	6	0	51	27	29612
2011	Shift worker	16	35	21	13	6	9	1	56	21	2568
2011	Non-shift worker	12	33	20	17	10	7	0	49	29	28925
2008	Shift worker	16	36	20	13	6	9	1	57	21	2005
2008	Non-shift worker	12	34	19	18	10	7	0	49	30	27055

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	32	17	8	5	5	69	13	3116
2019	Non-shift worker	24	34	18	14	8	3	60	22	25835
2018	Shift worker	30	33	18	10	5	4	66	16	2601
2018	Non-shift worker	20	33	18	16	10	3	55	26	25101
2017	Shift worker	29	32	16	9	6	6	66	17	2596
2017	Non-shift worker	19	34	17	15	11	4	56	27	26474
2014	Shift worker	27	35	18	11	5	3	64	17	2244
2014	Non-shift worker	19	35	17	16	10	3	56	27	29604
2011	Shift worker	18	39	19	13	6	5	60	20	2565
2011	Non-shift worker	15	37	17	17	10	3	54	28	28897
2008	Shift worker	24	43	16	10	4	4	70	14	2008
2008	Non-shift worker	18	41	15	16	7	3	61	24	27053

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	14	9	6	5	23	3	74	14	3122
2019	Non-shift worker	36	16	10	6	6	20	5	70	16	25888

Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	40	13	5	2	1	81	6	3120
2019	Non-shift worker	31	43	16	6	3	1	75	9	25877
2018	Shift worker	36	41	14	6	2	1	78	8	2593
2018	Non-shift worker	28	43	17	8	3	1	72	11	25054
2017	Shift worker	38	39	13	6	3	2	78	9	2606
2017	Non-shift worker	29	42	15	8	4	1	71	13	26465
2014	Shift worker	38	41	13	5	1	1	80	6	2246
2014	Non-shift worker	32	41	15	6	3	1	75	10	29644
2011	Shift worker	31	44	15	6	2	2	77	8	2566
2011	Non-shift worker	29	43	16	8	4	1	72	11	28897

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	35	18	11	4	3	0	66	15	3098
2019	Non-shift worker	19	37	19	16	7	2	0	57	23	25752

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	33	12	7	3	3	1	76	11	3109
2019	Non-shift worker	36	37	13	7	4	2	1	75	11	25828
2018	Shift worker	42	36	11	6	2	2	1	80	9	2590
2018	Non-shift worker	35	39	13	7	4	2	1	76	11	25057
2017	Shift worker	42	36	10	5	3	3	1	81	9	2600
2017	Non-shift worker	39	37	11	6	3	3	1	79	10	26440
2014	Shift worker	45	37	9	4	2	2	1	84	6	2244
2014	Non-shift worker	44	36	9	5	3	2	1	83	8	29633
2011	Shift worker	37	40	10	5	3	3	1	80	9	2570
2011	Non-shift worker	38	37	11	6	4	3	1	78	10	28861
2008	Shift worker	33	38	14	6	4	4	1	75	11	2010
2008	Non-shift worker	32	38	12	8	5	4	1	74	13	27048

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	35	12	4	2	1	82	5	3113
2019	Non-shift worker	38	37	15	6	3	1	75	9	25778
2018	Shift worker	46	35	12	4	1	1	83	5	2590
2018	Non-shift worker	36	39	15	6	4	1	75	10	24975

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	32	27	17	8	7	8	2	65	17	3113
2019	Non-shift worker	24	26	18	12	10	7	2	55	25	25848
2018	Shift worker	32	28	18	9	6	6	1	64	16	2582
2018	Non-shift worker	21	28	19	14	11	6	1	52	27	25071
2017	Shift worker	28	27	16	9	7	10	2	63	19	2598
2017	Non-shift worker	20	27	17	14	12	8	2	52	29	26441
2014	Shift worker	24	28	17	13	8	8	2	58	23	2245
2014	Non-shift worker	20	27	17	15	13	8	1	51	30	29624
2011	Shift worker	19	27	18	13	11	10	2	53	26	2575
2011	Non-shift worker	16	26	18	16	14	9	2	46	33	28929

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	32	17	9	6	2	0	67	15	3109
2019	Non-shift worker	28	33	17	12	8	2	0	62	21	25841
2018	Shift worker	32	32	18	9	6	2	0	66	15	2595
2018	Non-shift worker	23	34	18	14	10	2	0	58	24	25048
2017	Shift worker	32	34	15	10	6	3	0	68	16	2604
2017	Non-shift worker	24	35	16	14	9	2	0	60	23	26458
2014	Shift worker	29	36	15	12	6	2	0	66	19	2246
2014	Non-shift worker	25	35	16	13	9	2	0	62	22	29631
2011	Shift worker	24	39	17	11	8	1	1	64	19	2573
2011	Non-shift worker	24	38	16	13	8	1	0	63	21	28920
2008	Shift worker	24	42	17	10	5	1	0	67	15	2013
2008	Non-shift worker	23	40	16	12	8	1	0	63	21	27066

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	29	16	11	9	3	1	63	21	3115
2019	Non-shift worker	27	30	14	13	13	2	1	58	27	25879
2018	Shift worker	31	28	17	12	8	3	1	62	21	2592
2018	Non-shift worker	23	30	15	15	14	1	1	55	30	25045
2017	Shift worker	29	30	15	11	10	3	2	62	22	2603
2017	Non-shift worker	23	30	14	15	15	2	1	54	31	26470
2014	Shift worker	27	30	15	13	10	2	2	60	24	2247
2014	Non-shift worker	22	30	14	15	15	2	1	54	32	29629
2011	Shift worker	19	32	16	15	14	2	2	53	30	2567
2011	Non-shift worker	19	31	14	17	17	1	1	50	35	28913
2008	Shift worker	22	39	15	12	9	2	2	62	22	2010
2008	Non-shift worker	19	37	13	15	14	1	1	57	30	27071

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	23	12	5	3	1	4	80	8	3112
2019	Non-shift worker	54	23	11	4	3	1	3	81	8	25854

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	10	6	3	3	3	15	85	7	3115
2019	Non-shift worker	61	9	5	3	3	2	16	86	7	25835

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	23	16	6	4	2	3	72	11	3107
2019	Non-shift worker	47	24	15	6	3	2	3	75	10	25803

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	22	16	7	5	3	4	69	13	3109
2019	Non-shift worker	42	21	15	8	6	4	4	68	15	25762

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	20	16	9	7	3	4	65	17	3101
2019	Non-shift worker	41	19	15	10	8	3	4	65	19	25780

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	18	11	4	2	3	4	81	7	3112
2019	Non-shift worker	64	16	8	3	2	2	4	85	6	25801

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	75	9	5	1	2	3	4	91	4	3106
2019	Non-shift worker	72	10	5	2	3	4	4	88	6	25755

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	75	9	4	1	1	2	8	93	2	3103
2019	Non-shift worker	76	7	3	1	2	2	9	93	3	25756

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	23	34	23	9	4	6	1	61	15	3110
2019	Non-shift worker	22	39	20	10	5	4	1	64	15	25842
2018	Shift worker	25	30	25	9	5	5	1	59	15	2597
2018	Non-shift worker	20	35	23	11	7	4	0	58	19	25089
2017	Shift worker	23	32	22	9	6	7	1	60	16	2607
2017	Non-shift worker	20	34	21	11	7	5	0	58	20	26475

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	33	11	4	2	1	83	6	3102
2019	Non-shift worker	41	37	12	6	3	1	79	9	25723
2018	Shift worker	55	33	7	2	1	1	89	4	2597
2018	Non-shift worker	46	37	10	4	2	1	83	6	25008
2017	Shift worker	53	34	8	3	2	1	88	4	2606
2017	Non-shift worker	42	39	11	5	3	2	82	7	26478
2014	Shift worker	51	34	8	3	1	1	87	5	2245
2014	Non-shift worker	46	35	10	4	2	2	83	7	29636
2011	Shift worker	37	40	12	5	3	2	80	8	2567
2011	Non-shift worker	35	39	14	6	4	2	76	10	28895

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	56	29	10	2	1	2	1	87	3	3105
2019	Non-shift worker	50	32	10	3	2	2	0	85	5	25749
2018	Shift worker	55	33	7	2	1	2	0	89	3	2587
2018	Non-shift worker	49	34	10	3	2	2	0	85	5	25027
2017	Shift worker	48	33	11	3	2	2	1	84	5	2603
2017	Non-shift worker	43	36	13	3	2	3	0	81	6	26447
2014	Shift worker	54	33	7	2	1	2	0	89	3	2243
2014	Non-shift worker	50	32	10	3	2	3	0	85	5	29626

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	29	7	2	1	0	89	4	3112
2019	Non-shift worker	52	33	8	4	3	0	85	7	25839
2018	Shift worker	59	31	6	2	1	0	90	4	2582
2018	Non-shift worker	48	35	9	4	3	0	83	8	24985
2017	Shift worker	56	32	7	3	2	0	88	5	2607
2017	Non-shift worker	45	37	9	5	4	0	82	9	26480
2014	Shift worker	55	33	7	3	1	0	89	4	2246
2014	Non-shift worker	48	35	9	5	3	0	83	8	29626
2011	Shift worker	43	40	10	4	3	0	83	7	2551
2011	Non-shift worker	39	40	11	6	4	0	79	10	28844
2008	Shift worker	40	42	10	5	2	1	83	7	2004
2008	Non-shift worker	36	42	11	6	4	1	79	11	27064

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	51	31	11	4	3	0	82	7	3104
2019	Non-shift worker	44	32	13	6	4	0	77	10	25824
2018	Shift worker	51	30	12	4	2	1	82	7	2594
2018	Non-shift worker	40	33	15	7	5	0	74	12	25016
2017	Shift worker	46	32	14	4	3	0	79	7	2604
2017	Non-shift worker	36	34	15	8	5	1	71	13	26448
2014	Shift worker	42	36	12	6	2	1	79	9	2245
2014	Non-shift worker	34	36	15	9	6	1	71	15	29641
2011	Shift worker	32	39	16	6	5	1	72	12	2565
2011	Non-shift worker	31	38	17	8	5	1	69	13	28892

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	32	13	5	3	80	8	3092
2019	Non-shift worker	41	35	13	7	4	76	11	25685
2018	Shift worker	47	33	12	6	2	80	8	2577
2018	Non-shift worker	37	36	14	8	5	73	12	24914
2017	Shift worker	43	35	13	5	3	78	9	2602
2017	Non-shift worker	34	37	14	9	5	71	14	26457
2014	Shift worker	39	39	13	7	2	78	9	2245
2014	Non-shift worker	33	38	14	9	5	71	15	29634
2011	Shift worker	31	42	15	7	4	73	11	2567
2011	Non-shift worker	30	40	15	9	5	71	14	28873
2008	Shift worker	33	42	14	7	3	76	10	2009
2008	Non-shift worker	31	42	13	9	5	74	13	27050

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	24	21	9	8	4	0	61	17	3120
2019	Non-shift worker	36	25	18	10	7	3	0	64	18	25871
2018	Shift worker	35	25	21	9	7	3	0	62	16	2600
2018	Non-shift worker	33	27	19	11	7	3	0	62	19	25072
2017	Shift worker	33	26	19	8	7	6	1	63	17	2606
2017	Non-shift worker	31	27	18	11	7	5	0	61	19	26452
2014	Shift worker	31	27	19	11	7	5	1	61	19	2247
2014	Non-shift worker	32	28	18	11	7	4	0	62	19	29633
2011	Shift worker	26	28	19	11	10	5	1	58	23	2564
2011	Non-shift worker	30	28	18	11	8	5	0	61	20	28879
2008	Shift worker	25	28	19	12	9	6	0	57	22	2008
2008	Non-shift worker	29	30	17	11	7	5	0	63	20	27061

Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Shift worker	24	38	38	3124
2019	Non-shift worker	23	41	36	25929
2018	Shift worker	20	43	38	2614
2018	Non-shift worker	23	43	34	25232
2017	Shift worker	22	44	34	2607
2017	Non-shift worker	22	45	33	26499
2014	Shift worker	22	44	34	2247
2014	Non-shift worker	22	45	33	29641
2011	Shift worker	24	45	32	2576
2011	Non-shift worker	22	46	31	28953

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Shift worker	4	40	22	6	24	4	701
2019	Non-shift worker	22	43	18	5	8	4	5975
2018	Shift worker	7	46	24	6	12	5	511
2018	Non-shift worker	23	45	19	5	3	5	5671
2017	Shift worker	9	39	20	5	19	8	556
2017	Non-shift worker	26	41	16	5	6	6	5831
2014	Shift worker	7	54	20	10	9999	10	492
2014	Non-shift worker	27	45	14	8	9999	6	6428
2011	Shift worker	11	42	27	8	9999	11	604
2011	Non-shift worker	26	44	17	7	9999	6	6479

Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	43	14	10	3	2	2	72	14	3116
2019	Non-shift worker	37	46	9	5	2	1	1	85	6	25834

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	27	9	1	1	7	2	88	2	3113
2019	Non-shift worker	59	26	7	2	1	4	1	90	3	25828

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	3121
2019	Non-shift worker	11	89	25869
2018	Shift worker	7	93	2612
2018	Non-shift worker	13	87	25185

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	56	44	238
2019	Non-shift worker	49	51	2968
2018	Shift worker	61	39	194
2018	Non-shift worker	50	50	3230

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	52	48	238
2019	Non-shift worker	60	40	2968
2018	Shift worker	46	54	194
2018	Non-shift worker	62	38	3230

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	5	95	238
2019	Non-shift worker	6	94	2968

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	238
2019	Non-shift worker	4	96	2968
2018	Shift worker	5	95	194
2018	Non-shift worker	5	95	3230

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	238
2019	Non-shift worker	9	91	2968
2018	Shift worker	17	83	194
2018	Non-shift worker	10	90	3230

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	238
2019	Non-shift worker	4	96	2968
2018	Shift worker	5	95	194
2018	Non-shift worker	3	97	3230

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	31	69	237
2019	Non-shift worker	36	64	2957
2018	Shift worker	32	68	194
2018	Non-shift worker	36	64	3225

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	36	64	237
2019	Non-shift worker	37	63	2957
2018	Shift worker	35	65	194
2018	Non-shift worker	38	62	3225

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	28	72	237
2019	Non-shift worker	41	59	2957
2018	Shift worker	34	66	194
2018	Non-shift worker	41	59	3225

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	46	54	237
2019	Non-shift worker	42	58	2957
2018	Shift worker	40	60	194
2018	Non-shift worker	42	58	3225

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	17	83	237
2019	Non-shift worker	26	74	2957
2018	Shift worker	18	82	194
2018	Non-shift worker	28	72	3225

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	50	50	237
2019	Non-shift worker	53	47	2957
2018	Shift worker	54	46	194
2018	Non-shift worker	54	46	3225

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	29	71	237
2019	Non-shift worker	33	67	2957
2018	Shift worker	30	70	194
2018	Non-shift worker	34	66	3225

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	237
2019	Non-shift worker	8	92	2957
2018	Shift worker	10	90	194
2018	Non-shift worker	8	92	3225

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	237
2019	Non-shift worker	9	91	2957
2018	Shift worker	10	90	194
2018	Non-shift worker	10	90	3225

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	38	62	237
2019	Non-shift worker	47	53	2957
2018	Shift worker	45	55	194
2018	Non-shift worker	48	52	3225

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	20	80	237
2019	Non-shift worker	21	79	2957
2018	Shift worker	19	81	194
2018	Non-shift worker	22	78	3225

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	17	83	237
2019	Non-shift worker	15	85	2957
2018	Shift worker	20	80	194
2018	Non-shift worker	14	86	3225

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	44	56	237
2019	Non-shift worker	45	55	2950
2018	Shift worker	43	57	194
2018	Non-shift worker	47	53	3224

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	22	78	237
2019	Non-shift worker	24	76	2950
2018	Shift worker	21	79	194
2018	Non-shift worker	25	75	3224

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	2	98	237
2019	Non-shift worker	5	95	2950
2018	Shift worker	4	96	194
2018	Non-shift worker	5	95	3224

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	20	80	237
2019	Non-shift worker	22	78	2950
2018	Shift worker	19	81	194
2018	Non-shift worker	23	77	3224

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	237
2019	Non-shift worker	9	91	2950
2018	Shift worker	9	91	194
2018	Non-shift worker	9	91	3224

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	237
2019	Non-shift worker	6	94	2950
2018	Shift worker	6	94	194
2018	Non-shift worker	7	93	3224

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	237
2019	Non-shift worker	14	86	2950
2018	Shift worker	17	83	194
2018	Non-shift worker	13	87	3224

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	237
2019	Non-shift worker	9	91	2950
2018	Shift worker	11	89	194
2018	Non-shift worker	9	91	3224

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	31	69	237
2019	Non-shift worker	30	70	2950
2018	Shift worker	30	70	194
2018	Non-shift worker	28	72	3224

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	17	83	229
2019	Non-shift worker	13	87	2761
2018	Shift worker	17	83	181
2018	Non-shift worker	11	89	3008

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	24	76	229
2019	Non-shift worker	20	80	2761
2018	Shift worker	29	71	181
2018	Non-shift worker	19	81	3008

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	18	82	229
2019	Non-shift worker	11	89	2761
2018	Shift worker	14	86	181
2018	Non-shift worker	10	90	3008

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	229
2019	Non-shift worker	7	93	2761
2018	Shift worker	12	88	181
2018	Non-shift worker	7	93	3008

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	229
2019	Non-shift worker	10	90	2761
2018	Shift worker	14	86	181
2018	Non-shift worker	9	91	3008

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	229
2019	Non-shift worker	8	92	2761
2018	Shift worker	11	89	181
2018	Non-shift worker	9	91	3008

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	7	93	229
2019	Non-shift worker	10	90	2761
2018	Shift worker	6	94	181
2018	Non-shift worker	10	90	3008

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	20	80	229
2019	Non-shift worker	11	89	2761
2018	Shift worker	15	85	181
2018	Non-shift worker	10	90	3008

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	16	84	229
2019	Non-shift worker	12	88	2761
2018	Shift worker	11	89	181
2018	Non-shift worker	13	87	3008

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	26	74	229
2019	Non-shift worker	27	73	2761
2018	Shift worker	24	76	181
2018	Non-shift worker	26	74	3008

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	229
2019	Non-shift worker	9	91	2761
2018	Shift worker	5	95	181
2018	Non-shift worker	8	92	3008

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	50	50	229
2019	Non-shift worker	46	54	2761
2018	Shift worker	44	56	181
2018	Non-shift worker	45	55	3008

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	42	58	229
2019	Non-shift worker	54	46	2761
2018	Shift worker	44	56	181
2018	Non-shift worker	56	44	3008

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	229
2019	Non-shift worker	4	96	2761

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	229
2019	Non-shift worker	12	88	2761
2018	Shift worker	13	87	181
2018	Non-shift worker	12	88	3008

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	3118
2019	Non-shift worker	15	85	25881

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	17	16	3	3	22	9	68	9	3123
2019	Non-shift worker	23	18	18	6	6	23	7	58	17	25885
2018	Shift worker	31	19	19	3	2	19	6	68	6	2604
2018	Non-shift worker	20	20	21	6	6	22	5	54	16	25100
2017	Shift worker	26	21	15	3	3	24	10	70	8	2609
2017	Non-shift worker	20	20	19	6	6	23	7	56	16	26496
2014	Shift worker	27	22	14	4	2	23	8	70	9	2248
2014	Non-shift worker	22	21	19	6	6	22	6	58	16	29631

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	27	11	3	2	7	1	83	5	3120
2019	Non-shift worker	41	30	14	5	4	6	1	76	9	25884
2018	Shift worker	47	31	12	3	1	5	1	83	4	2602
2018	Non-shift worker	35	32	16	5	4	6	1	72	10	25105
2017	Shift worker	43	32	11	2	2	8	2	83	5	2606
2017	Non-shift worker	34	32	15	5	4	7	1	73	11	26468
2014	Shift worker	44	33	11	3	2	6	1	83	5	2242
2014	Non-shift worker	36	33	15	5	4	7	1	74	10	29615
2011	Shift worker	44	39	9	3	2	3	0	86	5	2567
2011	Non-shift worker	41	38	11	5	3	3	0	81	8	28894

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	5	95	3123
2019	Non-shift worker	7	93	25863
2018	Shift worker	5	95	2614
2018	Non-shift worker	8	92	25149

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	31	69	151
2019	Non-shift worker	31	69	1842
2018	Shift worker	38	62	120
2018	Non-shift worker	32	68	1906

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	63	37	151
2019	Non-shift worker	78	22	1842
2018	Shift worker	75	25	120
2018	Non-shift worker	77	23	1906

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	151
2019	Non-shift worker	2	98	1842
2018	Shift worker	0	100	120
2018	Non-shift worker	3	97	1906

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	151
2019	Non-shift worker	6	94	1842
2018	Shift worker	7	93	120
2018	Non-shift worker	6	94	1906

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	151
2019	Non-shift worker	7	93	1842
2018	Shift worker	12	88	120
2018	Non-shift worker	9	91	1906

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	151
2019	Non-shift worker	10	90	1842
2018	Shift worker	12	88	120
2018	Non-shift worker	9	91	1906

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	33	67	149
2019	Non-shift worker	30	70	1818
2018	Shift worker	32	68	120
2018	Non-shift worker	29	71	1904

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	27	73	149
2019	Non-shift worker	21	79	1818
2018	Shift worker	32	68	120
2018	Non-shift worker	22	78	1904

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	21	79	149
2019	Non-shift worker	19	81	1818
2018	Shift worker	24	76	120
2018	Non-shift worker	19	81	1904

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	149
2019	Non-shift worker	7	93	1818
2018	Shift worker	12	88	120
2018	Non-shift worker	7	93	1904

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	22	78	149
2019	Non-shift worker	30	70	1818
2018	Shift worker	13	87	120
2018	Non-shift worker	29	71	1904

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	20	80	149
2019	Non-shift worker	26	74	1818
2018	Shift worker	23	77	120
2018	Non-shift worker	25	75	1904

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	7	93	149
2019	Non-shift worker	4	96	1818

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	149
2019	Non-shift worker	2	98	1818

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	149
2019	Non-shift worker	11	89	1818
2018	Shift worker	8	92	120
2018	Non-shift worker	11	89	1904

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	149
2019	Non-shift worker	18	82	1818
2018	Shift worker	16	84	120
2018	Non-shift worker	18	82	1904

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	19	81	149
2019	Non-shift worker	16	84	1818
2018	Shift worker	18	82	120
2018	Non-shift worker	17	83	1904

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	25	75	149
2019	Non-shift worker	26	74	1805
2018	Shift worker	22	78	120
2018	Non-shift worker	26	74	1908

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	149
2019	Non-shift worker	12	88	1805
2018	Shift worker	10	90	120
2018	Non-shift worker	13	87	1908

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	17	83	149
2019	Non-shift worker	20	80	1805
2018	Shift worker	14	86	120
2018	Non-shift worker	19	81	1908

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	149
2019	Non-shift worker	6	94	1805
2018	Shift worker	4	96	120
2018	Non-shift worker	6	94	1908

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	149
2019	Non-shift worker	8	92	1805
2018	Shift worker	19	81	120
2018	Non-shift worker	9	91	1908

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	149
2019	Non-shift worker	7	93	1805
2018	Shift worker	7	93	120
2018	Non-shift worker	7	93	1908

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	45	55	149
2019	Non-shift worker	52	48	1805
2018	Shift worker	49	51	120
2018	Non-shift worker	51	49	1908

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	135
2019	Non-shift worker	7	93	1612
2018	Shift worker	6	94	115
2018	Non-shift worker	5	95	1783

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	21	79	135
2019	Non-shift worker	14	86	1612
2018	Shift worker	24	76	115
2018	Non-shift worker	12	88	1783

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	135
2019	Non-shift worker	4	96	1612
2018	Shift worker	10	90	115
2018	Non-shift worker	3	97	1783

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	5	95	135
2019	Non-shift worker	7	93	1612
2018	Shift worker	6	94	115
2018	Non-shift worker	6	94	1783

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	135
2019	Non-shift worker	9	91	1612
2018	Shift worker	13	87	115
2018	Non-shift worker	9	91	1783

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	135
2019	Non-shift worker	9	91	1612
2018	Shift worker	12	88	115
2018	Non-shift worker	10	90	1783

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	18	82	135
2019	Non-shift worker	24	76	1612
2018	Shift worker	21	79	115
2018	Non-shift worker	22	78	1783

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	135
2019	Non-shift worker	8	92	1612
2018	Shift worker	5	95	115
2018	Non-shift worker	9	91	1783

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	30	70	135
2019	Non-shift worker	44	56	1612
2018	Shift worker	39	61	115
2018	Non-shift worker	42	58	1783

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	50	50	135
2019	Non-shift worker	62	38	1612
2018	Shift worker	51	49	115
2018	Non-shift worker	64	36	1783

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	4	96	135
2019	Non-shift worker	3	97	1612

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	135
2019	Non-shift worker	11	89	1612
2018	Shift worker	13	87	115
2018	Non-shift worker	13	87	1783

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	3117
2019	Non-shift worker	9	91	25858

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	17	17	2	2	23	7	71	5	3115
2019	Non-shift worker	25	17	19	4	4	25	6	62	11	25850
2018	Shift worker	33	21	18	2	2	20	6	71	4	2607
2018	Non-shift worker	22	20	23	3	4	24	5	59	10	25115
2017	Shift worker	28	22	14	2	2	24	8	73	6	2609
2017	Non-shift worker	21	20	20	3	3	27	6	61	10	26483
2014	Shift worker	27	21	15	2	2	25	7	72	5	2247
2014	Non-shift worker	23	19	20	3	3	27	6	62	8	29626

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	25	12	2	2	8	1	83	4	3114
2019	Non-shift worker	43	28	14	3	3	7	1	78	7	25844
2018	Shift worker	47	30	12	2	1	6	1	83	4	2603
2018	Non-shift worker	36	32	17	4	3	7	1	74	7	25131
2017	Shift worker	43	33	11	2	2	9	2	84	4	2600
2017	Non-shift worker	37	32	15	3	3	9	1	76	7	26431
2014	Shift worker	44	31	12	2	1	9	1	83	4	2247
2014	Non-shift worker	38	32	15	3	2	9	1	77	6	29610
2011	Shift worker	44	38	10	2	2	4	0	86	4	2571
2011	Non-shift worker	43	36	11	4	2	4	0	83	6	28881

Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	28	20	10	10	0	1	60	20	3118
2019	Non-shift worker	32	31	18	9	9	0	1	64	18	25870
2018	Shift worker	29	26	21	11	12	0	1	55	23	2607
2018	Non-shift worker	27	29	21	10	10	0	1	58	21	25123
2017	Shift worker	23	24	20	13	16	1	2	49	30	2609
2017	Non-shift worker	27	28	19	12	11	1	2	57	23	26455

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	30	22	9	5	0	1	64	14	3112
2019	Non-shift worker	23	31	24	13	8	0	1	55	21	25865
2018	Shift worker	28	28	26	10	6	0	1	57	16	2602
2018	Non-shift worker	18	28	29	15	9	0	1	46	25	25100
2017	Shift worker	28	28	25	10	6	1	2	58	16	2607
2017	Non-shift worker	19	29	27	15	9	0	1	49	24	26445

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	25	13	5	4	1	6	76	10	3107
2019	Non-shift worker	33	31	19	9	6	0	2	65	15	25765
2018	Shift worker	39	25	18	8	5	1	5	68	13	2590
2018	Non-shift worker	25	29	23	12	8	1	2	55	21	25008
2017	Shift worker	35	25	17	8	6	1	8	66	15	2601
2017	Non-shift worker	26	29	21	12	7	1	3	57	21	26420

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	23	15	7	5	2	3	71	13	3104
2019	Non-shift worker	33	26	18	11	8	1	2	61	20	25737
2018	Shift worker	39	23	17	9	6	2	4	66	15	2587
2018	Non-shift worker	27	25	21	14	10	1	3	54	24	25019
2017	Shift worker	34	23	18	10	8	3	5	62	19	2605
2017	Non-shift worker	27	24	20	13	10	2	4	54	24	26448

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	69	16	6	2	2	1	6	91	3	3108
2019	Non-shift worker	65	16	6	2	2	1	8	89	4	25760
2018	Shift worker	64	17	8	2	1	1	7	88	3	2587
2018	Non-shift worker	59	18	8	3	2	1	10	85	6	25024
2017	Shift worker	57	17	8	2	1	1	13	86	4	2598
2017	Non-shift worker	54	17	8	3	2	1	16	85	5	26402

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	28	18	7	7	1	68	14	3119
2019	Non-shift worker	39	30	17	7	5	1	70	13	25835
2018	Shift worker	39	27	19	8	6	1	67	14	2596
2018	Non-shift worker	36	28	20	9	7	1	64	16	25077
2017	Shift worker	36	28	20	9	6	1	65	15	2600
2017	Non-shift worker	32	31	21	9	6	1	64	15	26357

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	29	16	6	4	1	2	73	10	3109
2019	Non-shift worker	33	35	19	7	4	1	2	69	12	25830
2018	Shift worker	37	28	20	7	4	1	2	68	11	2592
2018	Non-shift worker	26	35	22	9	5	1	1	63	15	25039
2017	Shift worker	37	28	18	8	4	2	3	69	13	2594
2017	Non-shift worker	28	33	21	10	5	1	2	63	15	26334

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	29	18	8	4	1	2	69	13	3106
2019	Non-shift worker	27	33	21	11	6	1	1	61	17	25799
2018	Shift worker	33	27	21	9	5	1	3	63	15	2594
2018	Non-shift worker	21	32	25	13	7	1	1	54	21	25024
2017	Shift worker	34	28	19	9	5	1	4	66	15	2598
2017	Non-shift worker	22	31	23	14	7	1	2	54	22	26354

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	28	15	6	3	0	1	75	10	3108
2019	Non-shift worker	37	32	17	8	5	0	1	70	13	25785
2018	Shift worker	40	28	18	8	4	1	2	69	13	2587
2018	Non-shift worker	31	32	20	10	5	0	1	64	16	25027
2017	Shift worker	41	27	17	7	4	1	3	71	12	2600
2017	Non-shift worker	31	32	19	10	5	1	2	65	16	26347

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	26	14	6	5	1	1	74	12	3109
2019	Non-shift worker	44	27	14	7	6	1	1	72	14	25773

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	30	19	10	6	0	1	65	16	3088
2019	Non-shift worker	30	32	21	11	6	0	1	62	17	25712
2018	Shift worker	31	27	22	13	7	0	1	58	19	2583
2018	Non-shift worker	24	30	24	13	7	0	1	55	21	24979
2017	Shift worker	29	30	20	11	7	1	2	61	18	2594
2017	Non-shift worker	24	31	23	13	7	1	2	57	20	26300

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	20	9	3	2	0	2	86	5	3098
2019	Non-shift worker	56	24	11	4	3	0	2	81	8	25730
2018	Shift worker	61	19	10	4	2	1	3	83	7	2581
2018	Non-shift worker	52	23	12	5	4	0	3	78	10	24929
2017	Shift worker	58	22	11	4	2	0	3	83	6	2606
2017	Non-shift worker	52	24	13	5	3	0	2	78	9	26469

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	73	12	5	1	1	1	6	92	3	3098
2019	Non-shift worker	72	12	5	2	2	1	7	91	4	25738
2018	Shift worker	70	15	7	2	1	1	5	89	4	2591
2018	Non-shift worker	67	15	7	3	2	1	6	88	5	24977

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	77	11	4	3	3	1	2	90	5	3110
2019	Non-shift worker	71	12	6	3	4	1	3	86	7	25789
2018	Shift worker	74	11	5	3	3	1	4	89	5	2585
2018	Non-shift worker	68	14	6	4	4	1	4	85	8	24997
2017	Shift worker	74	10	5	3	3	1	4	89	6	2602
2017	Non-shift worker	69	13	6	4	3	1	4	87	7	26460

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	71	18	6	2	2	0	2	90	4	3102
2019	Non-shift worker	60	25	8	3	2	0	2	87	5	25698
2018	Shift worker	66	20	7	2	2	1	2	88	4	2606
2018	Non-shift worker	55	27	10	3	2	0	2	84	6	25087
2017	Shift worker	66	19	7	3	2	0	4	88	5	2596
2017	Non-shift worker	57	27	9	3	2	0	3	86	5	26446

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	72	14	6	3	3	0	2	88	6	3091
2019	Non-shift worker	62	19	8	4	4	0	2	83	9	25668
2018	Shift worker	67	15	8	4	3	1	2	84	7	2590
2018	Non-shift worker	54	22	11	6	5	0	2	78	11	25002
2017	Shift worker	67	15	7	4	3	1	3	86	8	2605
2017	Non-shift worker	59	20	9	5	4	1	2	81	9	26441

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	71	6	2	1	1	0	19	96	2	3079
2019	Non-shift worker	57	10	4	1	1	0	25	91	3	25599
2018	Shift worker	64	7	3	1	1	1	24	94	2	2580
2018	Non-shift worker	50	11	5	2	1	0	30	89	4	24876
2017	Shift worker	64	7	3	1	1	1	24	94	2	2600
2017	Non-shift worker	52	11	4	2	1	1	30	90	3	26427

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	69	15	7	3	2	0	4	88	5	3089
2019	Non-shift worker	63	20	8	3	2	0	5	87	4	25676
2018	Shift worker	65	15	8	3	2	0	6	85	6	2588
2018	Non-shift worker	56	22	10	3	2	0	6	83	6	24970
2017	Shift worker	63	14	8	3	2	1	8	85	6	2579
2017	Non-shift worker	58	20	9	3	1	1	8	86	5	26308

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	15	13	11	21	0	2	54	33	3106
2019	Non-shift worker	62	14	8	5	7	1	3	80	12	25780
2018	Shift worker	36	16	14	12	20	0	2	53	33	2606
2018	Non-shift worker	59	16	8	5	7	1	4	78	13	25076
2017	Shift worker	33	17	14	13	19	1	3	52	33	2607
2017	Non-shift worker	55	18	9	6	8	1	4	76	14	26476

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	51	27	12	5	3	1	79	9	3098
2019	Non-shift worker	49	29	13	4	3	2	80	7	25725
2018	Shift worker	49	27	14	5	3	2	78	8	2597
2018	Non-shift worker	44	30	15	5	3	2	76	8	25036
2017	Shift worker	47	29	13	5	3	3	78	8	2604
2017	Non-shift worker	45	31	14	5	2	3	78	8	26429

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	35	30	10	3	56	13	3125
2019	Non-shift worker	17	35	33	10	4	53	14	25920
2018	Shift worker	19	35	32	10	4	55	13	2604
2018	Non-shift worker	14	32	36	13	5	47	17	25192
2017	Shift worker	16	32	36	10	5	48	15	2609
2017	Non-shift worker	12	31	38	13	5	43	18	26505

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	11	16	36	23	13	0	0	37	27	3096
2019	Non-shift worker	9	18	40	23	9	0	0	33	28	25674
2018	Shift worker	9	15	37	25	14	0	0	39	24	2582
2018	Non-shift worker	10	19	40	22	9	0	0	31	29	24853
2017	Shift worker	8	16	38	22	14	1	1	37	24	2597
2017	Non-shift worker	9	19	41	22	9	0	0	31	28	26389

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	36	16	7	3	3	73	10	3113
2019	Non-shift worker	35	41	13	6	3	2	77	9	25835
2018	Shift worker	36	39	14	6	3	3	77	9	2605
2018	Non-shift worker	33	42	14	6	3	2	76	9	25094
2017	Shift worker	26	41	16	7	4	6	71	12	2594
2017	Non-shift worker	27	43	15	7	4	3	73	12	26444

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	33	20	9	5	2	65	15	3118
2019	Non-shift worker	28	37	17	11	6	2	66	17	25865
2018	Shift worker	32	35	17	9	4	2	69	14	2601
2018	Non-shift worker	25	38	17	11	7	2	64	19	25124
2017	Shift worker	21	42	17	11	6	3	64	18	2603
2017	Non-shift worker	19	40	18	13	8	2	60	22	26470

Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	15	85	3115
2019	Non-shift worker	17	83	25887
2017	Shift worker	15	85	2606
2017	Non-shift worker	17	83	26469
2014	Shift worker	14	86	2243
2014	Non-shift worker	15	85	29580

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	82	18	479
2019	Non-shift worker	83	17	4290
2017	Shift worker	84	16	390
2017	Non-shift worker	80	20	4483
2014	Shift worker	82	18	318
2014	Non-shift worker	81	19	4552

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	34	8	6	3	1	1	82	9	389
2019	Non-shift worker	45	33	6	10	5	0	0	79	15	3532
2017	Shift worker	46	39	7	5	3	1	0	86	8	322
2017	Non-shift worker	44	37	6	8	5	1	0	82	13	3590
2014	Shift worker	57	30	4	7	1	0	0	88	8	262
2014	Non-shift worker	51	32	5	7	4	0	0	84	11	3698

Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	32	17	6	4	5	1	36	64	3109
2019	Non-shift worker	32	39	16	5	4	3	1	33	67	25845
2018	Shift worker	37	28	18	7	7	3	1	38	62	2613
2018	Non-shift worker	38	31	16	6	5	3	1	40	60	25220
2017	Shift worker	30	25	20	11	9	4	1	32	68	2609
2017	Non-shift worker	39	28	16	7	6	4	1	41	59	26504

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	54	46	1867
2019	Non-shift worker	46	54	16542

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	65	35	1847
2019	Non-shift worker	68	32	16338
2018	Shift worker	58	42	1526
2018	Non-shift worker	53	47	14500

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	17	28	21	12	10	2	10	51	25	1844
2019	Non-shift worker	15	26	21	14	11	2	11	48	29	16390
2018	Shift worker	16	26	21	15	12	2	9	47	30	1538
2018	Non-shift worker	12	25	21	16	15	2	9	41	35	14585
2017	Shift worker	14	25	17	15	17	2	9	44	37	1686
2017	Non-shift worker	10	22	18	16	20	2	11	37	42	14900

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	13	23	22	15	15	3	10	40	35	1849
2019	Non-shift worker	10	23	20	17	16	2	11	39	39	16402
2018	Shift worker	11	21	21	18	20	3	8	35	42	1543
2018	Non-shift worker	7	20	19	20	24	2	8	30	49	14579
2017	Shift worker	7	17	17	18	30	3	8	27	54	1685
2017	Non-shift worker	5	16	15	20	33	2	9	24	59	14891

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	54	18	10	3	3	3	10	82	7	3108
2019	Non-shift worker	55	18	10	5	4	1	7	79	10	25716
2018	Shift worker	55	16	10	4	4	3	8	79	9	2599
2018	Non-shift worker	54	16	10	5	5	1	8	78	11	25114

Report a problem on this page

Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Canada Revenue Agency by Question 90. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment