2019 Public Service Employee Survey Results for Canada Revenue Agency by Question 32. Are you a supervisor?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	41	45	3	8	2	86	11	4153
2019	Non-supervisor	42	43	4	8	3	85	11	25081
2017	Supervisor	34	49	3	10	4	82	15	4027
2017	Non-supervisor	34	48	4	10	4	81	14	25154
2014	Supervisor	42	45	3	8	2	87	10	4477
2014	Non-supervisor	36	48	4	9	3	84	12	27535
2011	Supervisor	48	44	2	5	2	91	7	4554
2011	Non-supervisor	38	48	4	8	2	86	10	27113
2008	Supervisor	45	44	3	6	2	89	8	4181
2008	Non-supervisor	37	49	4	7	2	87	10	24873

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	72	16	4	4	2	2	90	6	4136
2019	Non-supervisor	71	16	4	3	2	2	90	5	25015
2017	Supervisor	71	16	4	5	2	2	89	7	4024
2017	Non-supervisor	71	17	4	4	2	2	89	6	25132
2014	Supervisor	73	16	3	5	2	1	90	7	4478
2014	Non-supervisor	71	16	4	4	3	2	89	7	27528
2011	Supervisor	73	16	3	4	2	2	90	7	4551
2011	Non-supervisor	72	16	4	4	3	2	89	7	27093
2008	Supervisor	72	15	3	5	3	1	89	8	4183
2008	Non-supervisor	72	16	4	4	3	1	89	7	24864

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	48	32	5	11	5	80	15	4141
2019	Non-supervisor	46	36	6	8	4	82	11	25020
2017	Supervisor	44	31	5	12	8	76	19	4022
2017	Non-supervisor	41	37	7	10	5	77	16	25118
2014	Supervisor	52	30	4	9	6	82	14	4476
2014	Non-supervisor	43	36	7	9	5	79	14	27527
2011	Supervisor	54	31	4	7	4	85	11	4538
2011	Non-supervisor	40	40	7	8	4	80	12	27031

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	31	45	9	11	3	0	77	14	4119
2019	Non-supervisor	28	43	11	13	5	0	71	18	24978
2018	Supervisor	25	49	9	13	4	0	74	17	3996
2018	Non-supervisor	24	47	9	14	6	0	71	20	23799
2017	Supervisor	28	46	9	12	5	0	74	17	4020
2017	Non-supervisor	24	43	11	15	7	0	67	22	25141
2014	Supervisor	32	44	9	11	4	0	76	15	4476
2014	Non-supervisor	24	43	11	14	7	0	68	21	27520
2011	Supervisor	36	44	9	8	3	0	80	11	4550
2011	Non-supervisor	25	45	12	13	5	1	70	18	27087
2008	Supervisor	29	45	11	10	3	0	75	14	4178
2008	Non-supervisor	24	46	11	12	6	0	71	18	24868

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	58	32	5	4	1	90	5	4133
2019	Non-supervisor	48	36	8	5	2	84	8	24901
2017	Supervisor	60	31	4	4	1	91	5	4005
2017	Non-supervisor	45	39	8	6	2	84	8	25077
2014	Supervisor	63	28	4	3	1	92	4	4477
2014	Non-supervisor	44	39	8	6	2	84	8	27509

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	52	32	7	6	3	0	0	84	9	4139
2019	Non-supervisor	49	32	9	6	3	0	0	82	9	24987
2018	Supervisor	48	34	7	8	3	0	0	82	11	3982
2018	Non-supervisor	46	34	10	6	3	0	0	81	9	23737
2017	Supervisor	47	33	7	8	5	0	0	80	13	4017
2017	Non-supervisor	44	35	10	7	4	0	1	79	11	25110
2014	Supervisor	47	34	8	8	4	0	0	81	12	4479
2014	Non-supervisor	41	35	11	7	4	0	1	77	11	27522
2011	Supervisor	46	38	6	7	3	0	0	84	9	4551
2011	Non-supervisor	40	38	11	6	3	1	1	79	10	27088

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	51	36	7	4	2	87	6	4144
2019	Non-supervisor	36	40	13	7	4	76	11	25054
2018	Supervisor	47	39	7	5	2	86	7	3972
2018	Non-supervisor	31	43	13	8	4	75	12	23669
2017	Supervisor	45	42	6	4	2	87	7	4023
2017	Non-supervisor	29	46	13	8	5	75	12	25128
2014	Supervisor	45	42	6	5	2	87	7	4479
2014	Non-supervisor	28	47	13	8	4	75	12	27532
2011	Supervisor	47	40	7	5	2	87	7	4551
2011	Non-supervisor	31	44	13	7	5	75	12	27062
2008	Supervisor	48	41	6	4	2	88	6	4165
2008	Non-supervisor	31	45	12	7	4	76	12	24758

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	31	40	12	11	6	0	72	16	4143
2019	Non-supervisor	27	37	17	11	7	0	65	18	25049
2018	Supervisor	29	39	13	12	7	0	68	19	3979
2018	Non-supervisor	24	35	19	12	9	0	60	21	23732
2017	Supervisor	29	39	13	12	7	0	68	19	4018
2017	Non-supervisor	22	37	18	13	9	0	60	22	25116
2014	Supervisor	28	39	13	12	7	0	67	20	4479
2014	Non-supervisor	20	36	18	15	10	0	56	25	27523
2011	Supervisor	24	41	14	13	8	0	66	21	4551
2011	Non-supervisor	18	39	17	15	10	1	57	25	27114

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	38	44	8	7	3	82	9	4124
2019	Non-supervisor	37	42	11	7	3	79	10	24924
2018	Supervisor	35	45	10	8	3	79	11	3995
2018	Non-supervisor	33	43	12	8	4	76	12	23755
2017	Supervisor	36	45	8	8	3	81	11	4018
2017	Non-supervisor	32	44	11	9	3	77	12	25107

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	59	33	5	2	1	0	92	3	4134
2019	Non-supervisor	47	38	9	4	2	0	85	6	24923
2018	Supervisor	62	31	5	2	1	0	93	3	3988
2018	Non-supervisor	45	40	8	4	2	0	86	6	23777
2017	Supervisor	57	35	5	2	1	0	91	4	4018
2017	Non-supervisor	41	41	10	5	3	1	83	7	25095
2014	Supervisor	57	34	5	2	1	0	92	3	4476
2014	Non-supervisor	39	42	11	5	3	1	81	7	27522
2011	Supervisor	53	38	5	2	1	0	91	4	4549
2011	Non-supervisor	36	45	11	5	2	1	82	8	27114
2008	Supervisor	58	34	5	2	1	0	92	4	4180
2008	Non-supervisor	42	42	9	4	2	1	85	6	24873

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	41	37	9	8	5	78	13	4140
2019	Non-supervisor	31	37	16	10	6	68	17	24999
2018	Supervisor	37	38	10	9	6	76	15	3983
2018	Non-supervisor	27	38	16	11	7	65	19	23718
2017	Supervisor	35	39	10	9	7	74	16	4015
2017	Non-supervisor	25	38	16	12	9	63	20	25098

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	66	27	4	1	1	93	2	4110
2019	Non-supervisor	50	34	11	3	2	84	5	24872
2018	Supervisor	64	28	5	2	1	92	3	3955
2018	Non-supervisor	48	36	11	3	2	84	5	23596
2017	Supervisor	66	28	4	1	1	94	2	4016
2017	Non-supervisor	49	36	10	3	2	85	5	25072
2014	Supervisor	74	21	3	1	1	95	2	4476
2014	Non-supervisor	59	29	8	2	1	88	4	27518
2011	Supervisor	71	24	4	1	0	94	2	4553
2011	Non-supervisor	57	31	8	2	1	88	3	27118

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	43	39	7	7	4	0	0	82	11	4121
2019	Non-supervisor	28	37	16	12	7	0	0	65	19	24929
2018	Supervisor	40	39	8	8	5	0	0	79	13	3965
2018	Non-supervisor	24	37	17	13	9	0	0	61	22	23685
2017	Supervisor	40	41	7	8	5	0	0	80	13	4010
2017	Non-supervisor	24	39	15	13	8	0	0	63	21	25053
2014	Supervisor	34	44	7	10	6	0	0	78	15	4479
2014	Non-supervisor	19	40	15	15	11	0	0	59	26	27534
2011	Supervisor	43	39	6	7	4	0	0	82	12	4546
2011	Non-supervisor	25	41	14	12	7	1	1	67	19	27086

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	47	34	9	7	4	0	80	11	4133
2019	Non-supervisor	30	33	19	10	7	0	64	17	25025
2018	Supervisor	43	35	11	7	5	0	78	12	3967
2018	Non-supervisor	27	34	19	11	8	0	62	19	23614
2017	Supervisor	42	36	10	8	5	0	78	12	4010
2017	Non-supervisor	27	35	18	12	8	1	62	20	25054
2014	Supervisor	39	36	10	9	5	0	76	14	4480
2014	Non-supervisor	24	36	17	13	9	0	60	22	27527

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	42	40	9	7	3	0	81	10	4085
2019	Non-supervisor	35	41	13	8	3	0	76	11	24677
2018	Supervisor	40	36	11	8	5	0	76	12	3981
2018	Non-supervisor	30	39	16	10	5	0	69	15	23656
2017	Supervisor	40	38	9	9	4	0	78	13	4014
2017	Non-supervisor	30	40	14	10	5	0	71	15	25047
2014	Supervisor	40	39	10	7	4	0	79	11	4477
2014	Non-supervisor	29	41	15	10	6	0	70	15	27531
2011	Supervisor	46	40	7	5	2	0	86	7	4548
2011	Non-supervisor	36	42	12	7	3	1	79	10	27069

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	53	35	7	3	2	89	4	4144
2019	Non-supervisor	42	39	11	5	3	81	8	25031
2018	Supervisor	50	37	8	4	2	87	5	3980
2018	Non-supervisor	38	41	12	6	3	79	9	23760
2017	Supervisor	50	37	7	4	2	88	5	4007
2017	Non-supervisor	37	41	12	6	4	79	9	25022
2014	Supervisor	52	37	7	3	1	89	5	4476
2014	Non-supervisor	39	41	11	5	3	80	9	27516
2011	Supervisor	51	39	6	3	1	90	5	4558
2011	Non-supervisor	37	43	11	6	3	80	9	27105
2008	Supervisor	52	39	5	3	1	91	5	4182
2008	Non-supervisor	38	44	9	6	3	82	9	24886

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	26	34	23	11	6	0	0	60	17	4126
2019	Non-supervisor	49	32	13	4	2	0	1	82	5	24871
2018	Supervisor	25	32	23	12	7	0	0	58	19	4000
2018	Non-supervisor	47	32	14	4	2	0	1	80	6	23827
2017	Supervisor	23	39	21	11	5	0	0	63	16	4020
2017	Non-supervisor	48	33	12	3	2	1	2	83	5	25144
2014	Supervisor	24	35	24	10	6	0	0	60	16	4479
2014	Non-supervisor	45	33	14	4	2	0	1	79	7	27536
2011	Supervisor	24	36	24	12	5	0	0	60	16	4549
2011	Non-supervisor	43	34	15	4	2	0	1	78	7	27121
2008	Supervisor	16	34	28	14	7	0	0	50	22	4183
2008	Non-supervisor	36	36	17	6	3	0	1	74	9	24880

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	11	28	41	15	4	0	0	19	40	4143
2019	Non-supervisor	9	21	35	21	11	1	2	33	31	25024
2018	Supervisor	14	28	40	14	4	0	0	17	42	3987
2018	Non-supervisor	9	23	36	20	9	1	2	30	34	23717
2017	Supervisor	15	30	38	12	5	0	1	17	45	4006
2017	Non-supervisor	10	22	35	18	10	1	4	29	33	25023
2014	Supervisor	12	32	39	12	4	0	0	16	44	4468
2014	Non-supervisor	10	25	36	17	8	1	3	26	37	27484
2011	Supervisor	13	31	38	13	4	0	1	17	44	4545
2011	Non-supervisor	9	24	36	18	8	1	3	28	35	27011
2008	Supervisor	10	32	40	14	3	0	0	17	43	4181
2008	Non-supervisor	9	25	37	19	8	1	2	27	34	24820

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	9	20	31	28	11	0	1	39	29	4141
2019	Non-supervisor	8	15	27	26	19	2	2	47	25	24931
2018	Supervisor	11	20	34	24	10	0	1	35	31	3974
2018	Non-supervisor	10	17	28	25	15	2	2	42	28	23638
2017	Supervisor	12	21	32	21	12	0	1	34	34	4001
2017	Non-supervisor	10	17	29	21	16	3	5	40	30	24937
2014	Supervisor	11	21	33	22	10	1	1	33	33	4473
2014	Non-supervisor	10	19	29	22	14	3	4	37	31	27440
2011	Supervisor	9	20	33	24	11	0	2	36	30	4549
2011	Non-supervisor	9	17	29	24	15	3	4	41	28	27003
2008	Supervisor	8	19	32	27	13	1	1	40	28	4177
2008	Non-supervisor	8	17	30	25	15	3	3	43	26	24776

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	13	27	37	17	6	0	1	23	40	4139
2019	Non-supervisor	10	19	30	22	14	2	3	38	31	24964
2018	Supervisor	16	27	35	16	5	0	1	21	43	3977
2018	Non-supervisor	12	20	30	22	12	2	3	36	33	23615
2017	Supervisor	16	25	36	16	6	0	1	22	41	4003
2017	Non-supervisor	12	19	30	20	12	3	5	35	33	24977
2014	Supervisor	16	25	34	17	6	0	1	24	42	4478
2014	Non-supervisor	12	20	30	20	11	2	4	33	35	27442
2011	Supervisor	13	25	36	17	7	0	1	25	39	4546
2011	Non-supervisor	11	19	31	21	12	2	5	35	32	26992
2008	Supervisor	9	21	38	23	8	0	1	31	31	4176
2008	Non-supervisor	9	19	31	23	11	3	4	37	30	24793

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	8	19	41	24	7	0	0	32	27	4121
2019	Non-supervisor	5	10	27	31	22	1	4	56	16	24888
2018	Supervisor	10	22	39	22	6	0	0	29	32	3965
2018	Non-supervisor	7	12	29	30	18	1	3	50	20	23603
2017	Supervisor	10	20	41	22	8	0	1	30	30	3993
2017	Non-supervisor	7	12	28	28	18	2	6	49	20	24867
2014	Supervisor	10	21	41	21	6	0	0	27	31	4469
2014	Non-supervisor	7	13	30	28	16	1	5	47	21	27382
2011	Supervisor	9	22	41	22	6	0	1	28	31	4537
2011	Non-supervisor	6	13	30	28	16	1	5	48	20	26961
2008	Supervisor	8	22	43	21	5	0	0	26	31	4177
2008	Non-supervisor	6	13	31	30	16	1	4	48	19	24780

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	16	25	35	17	7	0	1	24	41	4142
2019	Non-supervisor	8	15	27	26	20	2	3	48	24	24963
2018	Supervisor	20	29	32	14	5	0	0	19	49	3977
2018	Non-supervisor	11	19	28	23	15	1	3	40	31	23663
2017	Supervisor	20	28	32	12	6	0	1	18	49	4015
2017	Non-supervisor	11	17	27	21	16	2	6	40	30	24945
2014	Supervisor	22	30	31	11	5	0	1	16	52	4478
2014	Non-supervisor	12	19	29	20	14	2	4	36	33	27430
2011	Supervisor	21	31	32	11	4	0	1	15	52	4552
2011	Non-supervisor	12	20	29	20	13	2	5	35	34	27014
2008	Supervisor	21	32	32	11	4	0	1	15	53	4182
2008	Non-supervisor	10	19	29	22	15	2	4	39	31	24771

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	14	22	33	21	9	0	1	31	36	4137
2019	Non-supervisor	9	15	25	24	20	4	3	48	26	24899
2018	Supervisor	14	23	32	21	8	0	1	29	38	3968
2018	Non-supervisor	10	16	25	25	17	4	3	45	28	23605
2017	Supervisor	12	23	33	22	9	0	1	31	36	4010
2017	Non-supervisor	9	15	25	23	17	5	7	45	27	24965
2014	Supervisor	11	21	34	23	9	0	1	33	32	4465
2014	Non-supervisor	8	15	25	25	17	4	6	46	26	27430
2011	Supervisor	10	21	35	23	9	0	1	33	31	4542
2011	Non-supervisor	8	16	26	24	16	3	6	45	26	26953
2008	Supervisor	14	25	34	19	7	0	1	27	39	4183
2008	Non-supervisor	10	18	26	23	15	4	5	41	30	24805

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	14	26	40	15	5	0	1	20	40	4141
2019	Non-supervisor	10	19	32	21	13	2	2	36	31	24947
2018	Supervisor	16	28	38	13	4	0	1	18	44	3985
2018	Non-supervisor	12	21	33	19	11	3	3	31	34	23705
2017	Supervisor	16	27	37	14	5	0	1	19	43	4006
2017	Non-supervisor	12	20	33	17	11	3	5	30	34	24980
2014	Supervisor	15	27	37	14	5	0	1	20	42	4471
2014	Non-supervisor	13	21	32	17	10	3	4	30	36	27453

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	11	20	37	23	9	0	1	32	31	4143
2019	Non-supervisor	8	17	33	25	15	1	2	41	26	25006

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	75	13	5	3	2	0	3	90	5	4141
2019	Non-supervisor	73	12	6	3	2	0	4	89	5	25031
2017	Supervisor	73	12	5	4	2	0	4	89	6	4021
2017	Non-supervisor	72	13	5	3	2	1	4	89	5	25136
2014	Supervisor	77	11	4	3	2	0	3	91	5	4477
2014	Non-supervisor	74	12	4	3	3	0	4	90	6	27536
2011	Supervisor	75	12	3	4	2	0	3	90	6	4543
2011	Non-supervisor	72	13	5	3	3	1	4	89	6	27089
2008	Supervisor	71	12	4	3	3	0	7	89	7	4182
2008	Non-supervisor	69	11	5	3	4	1	8	87	8	24862

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	35	39	11	8	4	2	1	77	12	4137
2019	Non-supervisor	33	29	17	7	5	6	3	68	14	25005
2018	Supervisor	28	44	13	8	4	1	1	74	13	3979
2018	Non-supervisor	23	33	21	9	6	6	3	61	16	23721
2017	Supervisor	34	41	11	7	5	1	1	77	12	4015
2017	Non-supervisor	28	32	16	8	6	6	4	67	15	25131
2014	Supervisor	42	40	8	6	3	1	1	83	9	4479
2014	Non-supervisor	33	32	15	8	5	4	3	70	14	27531

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	58	28	5	7	3	0	85	10	4128
2019	Non-supervisor	50	28	9	7	4	1	79	12	24970
2018	Supervisor	54	31	6	6	3	0	85	10	3968
2018	Non-supervisor	43	32	10	9	6	1	75	15	23689
2017	Supervisor	57	29	5	6	3	0	86	9	4022
2017	Non-supervisor	45	31	9	8	5	1	77	13	25132
2014	Supervisor	61	27	4	6	2	0	88	8	4476
2014	Non-supervisor	48	29	9	8	5	1	78	14	27525

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	53	35	5	6	2	87	8	4131
2019	Non-supervisor	54	32	7	5	2	86	8	24992
2018	Supervisor	47	39	6	6	2	86	8	3964
2018	Non-supervisor	48	36	7	6	3	84	9	23697
2017	Supervisor	44	42	6	6	2	86	8	4008
2017	Non-supervisor	44	39	8	6	3	84	9	25095
2014	Supervisor	48	42	5	5	1	89	6	4478
2014	Non-supervisor	44	40	7	6	2	84	8	27517

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	49	38	7	4	2	0	0	87	6	4139
2019	Non-supervisor	41	36	14	4	2	2	1	79	7	25039
2018	Supervisor	44	42	8	4	2	0	0	86	6	3973
2018	Non-supervisor	35	40	16	5	3	2	1	76	8	23729

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	62	25	8	3	1	0	1	88	4	4144
2019	Non-supervisor	40	25	19	5	3	2	6	71	9	25027

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	45	32	10	8	4	0	0	78	12	4140
2019	Non-supervisor	46	32	12	6	4	1	1	78	10	25040
2018	Supervisor	40	36	11	8	5	0	0	76	13	3952
2018	Non-supervisor	41	35	12	7	4	1	0	77	11	23686
2017	Supervisor	40	38	9	8	5	0	0	78	13	4023
2017	Non-supervisor	40	36	11	7	4	1	0	77	11	25144
2014	Supervisor	39	38	9	8	5	0	0	77	13	4481
2014	Non-supervisor	40	37	11	7	4	1	0	77	12	27535
2011	Supervisor	34	39	10	10	5	0	0	74	15	4547
2011	Non-supervisor	35	39	12	8	5	1	0	75	13	27107
2008	Supervisor	31	39	12	11	7	1	0	70	18	4183
2008	Non-supervisor	38	37	10	8	5	1	1	76	14	24873

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	54	27	10	5	3	1	0	82	8	4138
2019	Non-supervisor	54	26	10	4	3	2	1	83	7	25004
2018	Supervisor	50	30	9	6	4	1	0	81	10	3947
2018	Non-supervisor	50	29	10	5	3	2	1	81	8	23646
2017	Supervisor	48	32	9	6	4	1	0	81	10	4022
2017	Non-supervisor	48	31	11	5	3	3	1	81	8	25140
2014	Supervisor	49	31	9	6	3	1	0	81	9	4481
2014	Non-supervisor	47	31	11	5	3	2	1	80	9	27530
2011	Supervisor	45	33	10	6	4	1	0	80	10	4551
2011	Non-supervisor	44	32	11	6	4	2	1	79	10	27089
2008	Supervisor	43	34	11	6	5	2	0	78	11	4182
2008	Non-supervisor	44	31	11	6	4	3	1	78	11	24876

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	53	31	7	6	3	0	84	9	4131
2019	Non-supervisor	52	30	9	5	3	1	83	8	24925
2018	Supervisor	50	32	8	6	4	0	82	10	3933
2018	Non-supervisor	47	32	10	6	4	1	81	10	23599
2017	Supervisor	49	34	6	7	3	0	84	10	4022
2017	Non-supervisor	46	34	9	6	4	1	81	10	25124
2014	Supervisor	50	33	6	6	3	0	84	10	4478
2014	Non-supervisor	45	34	9	6	4	1	81	10	27528
2011	Supervisor	46	36	7	7	4	0	82	11	4548
2011	Non-supervisor	42	36	10	8	4	1	78	12	27064
2008	Supervisor	43	38	7	7	5	0	81	12	4182
2008	Non-supervisor	42	36	9	7	5	1	78	12	24869

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	82	8	4	1	1	0	4	94	2	4127
2019	Non-supervisor	79	10	4	1	2	0	4	93	3	24944
2017	Supervisor	81	9	3	2	1	0	4	94	3	4013
2017	Non-supervisor	78	11	3	1	2	0	4	93	3	25106
2014	Supervisor	82	8	3	1	1	0	4	94	3	4479
2014	Non-supervisor	78	11	3	1	2	0	4	93	3	27526
2011	Supervisor	81	9	3	2	2	0	4	93	4	4551
2011	Non-supervisor	77	11	3	2	2	0	4	93	4	27070
2008	Supervisor	80	6	2	2	2	0	7	93	5	4182
2008	Non-supervisor	78	7	3	2	3	1	7	92	5	24842

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	71	19	4	3	2	0	1	91	5	4135
2019	Non-supervisor	68	18	5	3	2	1	3	89	5	25026
2017	Supervisor	63	22	4	4	3	0	3	88	7	4017
2017	Non-supervisor	64	21	5	3	3	1	3	89	6	25093
2014	Supervisor	65	21	4	4	3	0	4	89	7	4478
2014	Non-supervisor	64	22	5	3	3	1	3	90	6	27534
2011	Supervisor	62	24	4	4	3	0	4	89	7	4552
2011	Non-supervisor	61	25	5	4	3	1	2	88	7	27114

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	63	22	8	3	3	1	86	6	4147
2019	Non-supervisor	62	22	9	3	3	2	85	6	25081
2018	Supervisor	57	25	9	4	4	1	82	9	3947
2018	Non-supervisor	54	26	10	4	4	1	82	8	23614
2017	Supervisor	58	25	9	4	4	1	83	8	4020
2017	Non-supervisor	56	25	10	4	3	2	82	7	25113

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	57	28	7	5	3	85	8	4150
2019	Non-supervisor	57	27	8	4	3	84	7	25070
2018	Supervisor	51	28	10	6	5	80	10	3953
2018	Non-supervisor	51	29	10	5	4	80	10	23674
2017	Supervisor	56	27	8	5	4	83	9	4012
2017	Non-supervisor	55	27	9	5	4	82	9	25093
2014	Supervisor	57	28	7	5	3	85	8	4475
2014	Non-supervisor	53	29	8	5	4	83	9	27524

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	22	47	13	12	4	1	1	71	17	4150

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	37	38	10	9	5	1	0	75	14	4114
2019	Non-supervisor	37	30	15	6	4	7	0	72	11	25100
2018	Supervisor	38	33	12	9	6	2	0	73	15	3989
2018	Non-supervisor	31	31	17	7	6	7	0	67	14	23794
2017	Supervisor	37	35	11	9	7	1	0	73	16	4026
2017	Non-supervisor	30	31	16	8	6	9	0	67	15	25138
2014	Supervisor	39	35	10	9	5	2	0	76	13	4474
2014	Non-supervisor	29	32	16	8	6	9	0	67	15	27507
2011	Supervisor	34	36	12	9	6	2	0	72	16	4552
2011	Non-supervisor	23	31	20	10	8	8	1	59	19	27085

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	34	37	13	11	5	0	71	16	4109
2019	Non-supervisor	33	31	17	9	6	3	67	16	25025
2018	Supervisor	33	36	13	11	7	0	70	18	3975
2018	Non-supervisor	28	32	18	11	8	3	61	20	23721
2017	Supervisor	32	35	12	11	8	0	68	20	4024
2017	Non-supervisor	26	31	18	12	9	4	60	21	25138
2014	Supervisor	33	38	12	11	6	0	71	17	4475
2014	Non-supervisor	25	32	18	12	8	3	60	21	27504
2011	Supervisor	28	39	13	11	8	1	68	19	4548
2011	Non-supervisor	20	33	20	12	11	3	55	24	27052
2008	Supervisor	34	38	11	9	7	1	72	17	4178
2008	Non-supervisor	22	35	18	11	10	3	59	22	24847

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	23	40	16	14	6	1	63	21	4095
2019	Non-supervisor	25	29	20	11	7	7	58	20	25010
2018	Supervisor	21	39	15	15	8	1	61	23	3973
2018	Non-supervisor	20	29	21	14	9	6	52	25	23719
2017	Supervisor	21	38	15	16	9	1	59	26	4024
2017	Non-supervisor	19	29	20	15	10	7	51	27	25114
2014	Supervisor	20	39	17	16	7	1	60	23	4473
2014	Non-supervisor	18	29	21	15	10	7	51	27	27492
2011	Supervisor	14	43	16	17	8	1	58	25	4552
2011	Non-supervisor	12	32	21	17	10	8	48	29	27096
2008	Supervisor	15	43	15	18	8	1	59	26	4180
2008	Non-supervisor	11	33	20	17	10	8	48	30	24848

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	23	42	15	13	6	1	65	19	4109
2019	Non-supervisor	25	32	18	13	8	4	60	21	25043
2018	Supervisor	23	39	15	14	8	1	63	22	3983
2018	Non-supervisor	20	32	19	15	10	3	54	26	23754
2017	Supervisor	24	42	13	13	8	0	66	21	4019
2017	Non-supervisor	20	33	17	15	11	5	55	27	25102
2014	Supervisor	25	41	13	14	6	0	66	21	4473
2014	Non-supervisor	19	34	18	15	11	4	55	27	27484
2011	Supervisor	20	44	13	16	7	1	65	23	4547
2011	Non-supervisor	15	36	18	17	10	4	52	29	27070
2008	Supervisor	24	47	10	14	5	1	71	19	4179
2008	Non-supervisor	17	40	16	16	8	3	60	24	24851

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	38	21	14	7	6	8	6	69	15	4145
2019	Non-supervisor	37	15	9	6	6	22	4	71	16	25076

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	34	47	11	6	2	0	81	8	4149
2019	Non-supervisor	32	42	16	6	3	1	75	9	25060
2018	Supervisor	34	44	13	6	3	0	78	9	3973
2018	Non-supervisor	28	43	17	8	3	1	72	11	23701
2017	Supervisor	37	42	10	7	3	0	80	10	4015
2017	Non-supervisor	29	41	16	8	4	1	71	13	25104
2014	Supervisor	42	41	9	5	2	0	83	7	4479
2014	Non-supervisor	31	41	16	7	4	1	74	10	27513
2011	Supervisor	36	46	10	6	2	0	81	9	4549
2011	Non-supervisor	28	43	17	8	4	2	71	12	27074

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	17	43	17	16	6	0	0	60	22	4126
2019	Non-supervisor	20	36	20	15	7	2	0	57	23	24931

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	44	39	9	6	2	0	0	83	8	4148
2019	Non-supervisor	35	36	14	7	4	3	1	74	12	24999
2018	Supervisor	48	38	7	5	2	0	0	86	7	3974
2018	Non-supervisor	34	39	14	7	4	2	1	75	11	23698
2017	Supervisor	53	34	7	4	2	1	0	87	6	4013
2017	Non-supervisor	37	37	12	6	3	3	1	78	10	25074
2014	Supervisor	58	32	5	3	1	0	0	91	4	4474
2014	Non-supervisor	42	37	9	5	3	2	1	82	8	27489
2011	Supervisor	52	34	6	4	2	1	0	87	6	4550
2011	Non-supervisor	35	38	12	6	4	3	1	77	11	27041
2008	Supervisor	46	36	8	6	3	1	0	84	9	4177
2008	Non-supervisor	29	39	13	8	5	5	1	73	14	24850

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	44	37	11	5	3	0	81	8	4128
2019	Non-supervisor	38	37	16	5	3	1	75	9	24972
2018	Supervisor	46	37	10	5	2	0	83	7	3960
2018	Non-supervisor	35	38	16	6	4	1	74	10	23628

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	28	28	15	13	10	3	3	60	24	4140
2019	Non-supervisor	24	26	18	12	10	8	2	55	24	25030
2018	Supervisor	26	29	16	13	10	2	3	59	24	3972
2018	Non-supervisor	21	27	19	13	11	7	1	53	27	23706
2017	Supervisor	27	28	15	13	10	3	4	59	25	4016
2017	Non-supervisor	20	26	17	14	12	9	2	52	29	25074
2014	Supervisor	30	28	14	12	9	3	3	62	23	4471
2014	Non-supervisor	19	26	18	15	13	8	1	50	31	27483
2011	Supervisor	24	28	16	13	10	5	4	57	25	4554
2011	Non-supervisor	15	25	19	16	14	10	2	45	34	27108

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	32	40	13	10	5	0	72	16	4141
2019	Non-supervisor	28	32	17	12	9	2	61	21	25020
2018	Supervisor	29	40	14	11	6	0	69	17	3960
2018	Non-supervisor	23	33	19	14	10	2	57	24	23706
2017	Supervisor	31	40	12	12	5	0	71	17	4021
2017	Non-supervisor	24	34	17	13	9	3	59	23	25092
2014	Supervisor	33	40	11	10	5	0	73	15	4472
2014	Non-supervisor	24	35	16	13	9	2	60	23	27476
2011	Supervisor	33	42	10	9	5	0	76	14	4552
2011	Non-supervisor	23	37	17	13	9	1	61	22	27096
2008	Supervisor	30	44	12	9	5	0	74	14	4182
2008	Non-supervisor	22	39	16	12	9	1	62	21	24866

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	35	33	11	11	8	0	1	69	20	4151
2019	Non-supervisor	26	29	15	13	13	2	1	57	27	25052
2018	Supervisor	33	32	12	12	10	0	1	66	22	3969
2018	Non-supervisor	22	30	16	15	14	2	1	53	30	23693
2017	Supervisor	34	32	10	13	10	0	1	67	23	4024
2017	Non-supervisor	22	29	15	15	15	2	1	53	32	25099
2014	Supervisor	34	32	10	13	9	0	1	67	22	4472
2014	Non-supervisor	21	30	14	16	16	2	1	52	33	27474
2011	Supervisor	30	35	11	13	11	0	1	65	24	4552
2011	Non-supervisor	17	30	15	17	18	1	1	48	36	27083
2008	Supervisor	30	39	9	12	9	0	1	69	22	4183
2008	Non-supervisor	18	36	13	15	15	1	1	55	31	24867

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	54	25	12	4	3	0	2	81	7	4147
2019	Non-supervisor	54	23	11	4	3	1	4	81	8	25028

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	64	8	6	4	4	1	13	84	9	4146
2019	Non-supervisor	61	9	6	3	3	3	16	86	7	25011

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	59	22	11	3	2	1	2	83	6	4142
2019	Non-supervisor	45	24	16	6	4	2	3	73	10	24977

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	52	20	13	6	4	1	3	75	11	4136
2019	Non-supervisor	41	21	16	8	6	4	4	67	15	24943

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	50	19	13	7	6	1	4	73	14	4137
2019	Non-supervisor	39	19	15	10	8	4	4	64	20	24953

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	76	12	6	2	1	0	3	91	3	4144
2019	Non-supervisor	62	17	9	4	2	2	4	84	6	24977

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	79	7	4	2	2	2	3	91	5	4134
2019	Non-supervisor	71	10	6	2	3	4	4	88	6	24936

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	85	4	2	1	1	1	7	97	1	4132
2019	Non-supervisor	74	8	4	1	2	2	9	93	3	24937

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	31	45	13	7	2	1	0	77	10	4145
2019	Non-supervisor	20	37	21	10	5	5	1	61	16	25016
2018	Supervisor	32	41	15	8	4	1	0	73	12	3980
2018	Non-supervisor	19	33	24	11	7	5	0	55	19	23730
2017	Supervisor	31	40	16	8	4	1	0	72	13	4021
2017	Non-supervisor	19	33	22	12	8	6	1	55	21	25111

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	48	37	8	5	2	0	85	7	4122
2019	Non-supervisor	41	36	12	6	3	2	79	9	24908
2018	Supervisor	54	34	7	3	2	0	88	5	3967
2018	Non-supervisor	45	37	10	4	2	1	83	6	23657
2017	Supervisor	51	37	7	4	2	0	87	6	4015
2017	Non-supervisor	42	39	11	4	3	2	82	7	25118
2014	Supervisor	57	32	6	3	1	0	90	5	4470
2014	Non-supervisor	45	36	10	5	2	2	82	7	27471
2011	Supervisor	47	38	8	4	2	1	86	6	4555
2011	Non-supervisor	33	40	14	6	4	3	75	11	27063

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	58	30	7	2	1	1	0	89	3	4125
2019	Non-supervisor	50	32	11	3	2	2	0	84	5	24937
2018	Supervisor	59	29	7	2	1	1	0	89	3	3971
2018	Non-supervisor	47	35	10	3	2	2	0	84	5	23663
2017	Supervisor	54	33	8	2	1	1	0	88	4	4019
2017	Non-supervisor	42	36	13	3	2	3	1	80	6	25084
2014	Supervisor	61	28	7	2	1	1	0	90	3	4464
2014	Non-supervisor	48	33	10	3	2	3	0	84	5	27466

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	57	32	5	3	2	0	89	6	4141
2019	Non-supervisor	52	32	9	4	3	0	85	7	25019
2018	Supervisor	57	31	6	4	2	0	87	6	3963
2018	Non-supervisor	48	36	9	4	3	0	83	7	23623
2017	Supervisor	52	34	6	5	3	0	86	8	4022
2017	Non-supervisor	45	37	9	5	4	0	82	9	25114
2014	Supervisor	59	30	5	4	2	0	89	6	4469
2014	Non-supervisor	47	35	9	5	3	0	83	8	27461
2011	Supervisor	51	36	6	4	3	0	87	7	4535
2011	Non-supervisor	38	40	11	6	4	0	78	10	27016
2008	Supervisor	46	40	6	5	3	0	86	8	4181
2008	Non-supervisor	35	43	11	7	4	1	78	11	24855

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	52	31	10	4	3	0	83	7	4140
2019	Non-supervisor	44	32	13	6	4	0	77	10	24996
2018	Supervisor	48	32	11	5	3	0	80	9	3972
2018	Non-supervisor	40	33	15	7	5	0	73	12	23658
2017	Supervisor	46	32	11	7	4	0	78	11	4017
2017	Non-supervisor	36	34	16	8	5	1	71	13	25084
2014	Supervisor	44	34	11	7	4	0	78	11	4469
2014	Non-supervisor	33	37	15	9	6	1	70	15	27474
2011	Supervisor	43	36	11	6	3	0	80	9	4547
2011	Non-supervisor	29	38	18	8	6	1	68	14	27065

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	49	33	10	6	3	82	8	4130
2019	Non-supervisor	41	34	13	7	4	76	11	24851
2018	Supervisor	45	34	11	6	4	80	10	3955
2018	Non-supervisor	37	36	14	8	5	73	12	23554
2017	Supervisor	43	36	10	8	3	79	11	4021
2017	Non-supervisor	33	37	15	9	5	71	14	25087
2014	Supervisor	43	36	9	7	4	80	11	4466
2014	Non-supervisor	32	39	14	10	5	71	15	27470
2011	Supervisor	42	38	9	7	3	81	10	4544
2011	Non-supervisor	28	41	16	9	5	69	14	27054
2008	Supervisor	44	39	8	6	3	82	9	4178
2008	Non-supervisor	29	43	14	9	5	72	14	24850

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	45	25	15	8	5	2	72	13	4144
2019	Non-supervisor	34	25	19	11	7	4	62	18	25053
2018	Supervisor	44	24	15	9	5	2	70	15	3978
2018	Non-supervisor	32	27	19	11	8	3	61	19	23714
2017	Supervisor	42	26	15	8	6	2	70	15	4020
2017	Non-supervisor	30	27	19	11	8	5	60	20	25087
2014	Supervisor	45	25	15	8	4	3	71	13	4468
2014	Non-supervisor	30	28	18	11	8	5	61	20	27469
2011	Supervisor	43	26	16	8	5	3	71	13	4539
2011	Non-supervisor	28	28	18	12	9	5	59	21	27062
2008	Supervisor	42	27	15	8	4	3	72	13	4178
2008	Non-supervisor	27	30	17	12	8	6	61	21	24859

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Supervisor	27	43	30	4157
2019	Non-supervisor	23	40	37	25108
2018	Supervisor	27	44	29	3998
2018	Non-supervisor	22	43	35	23867
2017	Supervisor	28	46	27	4021
2017	Non-supervisor	21	45	34	25132
2014	Supervisor	27	46	27	4471
2014	Non-supervisor	21	45	34	27473
2011	Supervisor	28	48	24	4557
2011	Non-supervisor	22	46	32	27132

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Supervisor	32	45	15	2	1	4	1117
2019	Non-supervisor	18	42	19	6	11	4	5612
2018	Supervisor	30	48	14	3	1	3	1072
2018	Non-supervisor	20	44	20	5	5	5	5119
2017	Supervisor	32	45	12	4	1	6	1117
2017	Non-supervisor	23	40	17	5	9	7	5286
2014	Supervisor	36	46	8	5	9999	5	1197
2014	Non-supervisor	23	46	16	8	9999	7	5728
2011	Supervisor	30	49	12	4	9999	4	1269
2011	Non-supervisor	23	43	19	8	9999	7	5846

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	61	33	3	1	0	0	2	96	1	4137
2019	Non-supervisor	32	48	11	6	2	1	1	81	8	25009

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	73	19	3	1	1	1	3	95	2	4137
2019	Non-supervisor	56	27	8	2	1	5	1	88	3	25002

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	4148
2019	Non-supervisor	11	89	25050
2018	Supervisor	13	87	3993
2018	Non-supervisor	12	88	23822

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	37	63	488
2019	Non-supervisor	51	49	2744
2018	Supervisor	38	62	507
2018	Non-supervisor	52	48	2923

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	53	47	488
2019	Non-supervisor	60	40	2744
2018	Supervisor	57	43	507
2018	Non-supervisor	62	38	2923

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	27	73	488
2019	Non-supervisor	2	98	2744
2018	Supervisor	25	75	507
2018	Non-supervisor	2	98	2923

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	3	97	488
2019	Non-supervisor	5	95	2744
2018	Supervisor	2	98	507
2018	Non-supervisor	5	95	2923

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	7	93	488
2019	Non-supervisor	9	91	2744
2018	Supervisor	5	95	507
2018	Non-supervisor	12	88	2923

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	488
2019	Non-supervisor	4	96	2744
2018	Supervisor	3	97	507
2018	Non-supervisor	3	97	2923

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	45	55	485
2019	Non-supervisor	34	66	2730
2018	Supervisor	42	58	507
2018	Non-supervisor	35	65	2917

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	34	66	485
2019	Non-supervisor	37	63	2730
2018	Supervisor	35	65	507
2018	Non-supervisor	38	62	2917

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	42	58	485
2019	Non-supervisor	40	60	2730
2018	Supervisor	42	58	507
2018	Non-supervisor	41	59	2917

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	42	58	485
2019	Non-supervisor	42	58	2730
2018	Supervisor	42	58	507
2018	Non-supervisor	41	59	2917

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	26	74	485
2019	Non-supervisor	26	74	2730
2018	Supervisor	33	67	507
2018	Non-supervisor	26	74	2917

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	56	44	485
2019	Non-supervisor	52	48	2730
2018	Supervisor	51	49	507
2018	Non-supervisor	55	45	2917

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	46	54	485
2019	Non-supervisor	30	70	2730
2018	Supervisor	42	58	507
2018	Non-supervisor	33	67	2917

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	485
2019	Non-supervisor	9	91	2730
2018	Supervisor	5	95	507
2018	Non-supervisor	9	91	2917

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	485
2019	Non-supervisor	9	91	2730
2018	Supervisor	10	90	507
2018	Non-supervisor	10	90	2917

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	43	57	485
2019	Non-supervisor	47	53	2730
2018	Supervisor	45	55	507
2018	Non-supervisor	48	52	2917

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	25	75	485
2019	Non-supervisor	20	80	2730
2018	Supervisor	25	75	507
2018	Non-supervisor	21	79	2917

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	14	86	485
2019	Non-supervisor	15	85	2730
2018	Supervisor	12	88	507
2018	Non-supervisor	15	85	2917

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	54	46	483
2019	Non-supervisor	44	56	2722
2018	Supervisor	57	43	505
2018	Non-supervisor	45	55	2919

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	34	66	483
2019	Non-supervisor	22	78	2722
2018	Supervisor	33	67	505
2018	Non-supervisor	24	76	2919

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	15	85	483
2019	Non-supervisor	3	97	2722
2018	Supervisor	12	88	505
2018	Non-supervisor	4	96	2919

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	20	80	483
2019	Non-supervisor	23	77	2722
2018	Supervisor	15	85	505
2018	Non-supervisor	24	76	2919

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	483
2019	Non-supervisor	8	92	2722
2018	Supervisor	12	88	505
2018	Non-supervisor	9	91	2919

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	6	94	483
2019	Non-supervisor	6	94	2722
2018	Supervisor	5	95	505
2018	Non-supervisor	7	93	2919

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	15	85	483
2019	Non-supervisor	14	86	2722
2018	Supervisor	12	88	505
2018	Non-supervisor	13	87	2919

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	10	90	483
2019	Non-supervisor	9	91	2722
2018	Supervisor	10	90	505
2018	Non-supervisor	9	91	2919

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	23	77	483
2019	Non-supervisor	31	69	2722
2018	Supervisor	24	76	505
2018	Non-supervisor	29	71	2919

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	13	87	452
2019	Non-supervisor	13	87	2551
2018	Supervisor	11	89	480
2018	Non-supervisor	11	89	2715

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	16	84	452
2019	Non-supervisor	22	78	2551
2018	Supervisor	12	88	480
2018	Non-supervisor	20	80	2715

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	10	90	452
2019	Non-supervisor	12	88	2551
2018	Supervisor	8	92	480
2018	Non-supervisor	10	90	2715

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	8	92	452
2019	Non-supervisor	7	93	2551
2018	Supervisor	9	91	480
2018	Non-supervisor	7	93	2715

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	11	89	452
2019	Non-supervisor	10	90	2551
2018	Supervisor	11	89	480
2018	Non-supervisor	9	91	2715

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	452
2019	Non-supervisor	8	92	2551
2018	Supervisor	10	90	480
2018	Non-supervisor	9	91	2715

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	11	89	452
2019	Non-supervisor	10	90	2551
2018	Supervisor	10	90	480
2018	Non-supervisor	10	90	2715

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	8	92	452
2019	Non-supervisor	12	88	2551
2018	Supervisor	4	96	480
2018	Non-supervisor	11	89	2715

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	452
2019	Non-supervisor	13	87	2551
2018	Supervisor	10	90	480
2018	Non-supervisor	13	87	2715

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	26	74	452
2019	Non-supervisor	27	73	2551
2018	Supervisor	24	76	480
2018	Non-supervisor	26	74	2715

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	10	90	452
2019	Non-supervisor	8	92	2551
2018	Supervisor	7	93	480
2018	Non-supervisor	8	92	2715

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	46	54	452
2019	Non-supervisor	46	54	2551
2018	Supervisor	43	57	480
2018	Non-supervisor	46	54	2715

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	2	98	452
2019	Non-supervisor	1	99	2551
2018	Supervisor	1	99	480
2018	Non-supervisor	2	98	2715

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	52	48	452
2019	Non-supervisor	53	47	2551
2018	Supervisor	56	44	480
2018	Non-supervisor	55	45	2715

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	452
2019	Non-supervisor	3	97	2551
2018	Supervisor	5	95	480
2018	Non-supervisor	3	97	2715

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	14	86	452
2019	Non-supervisor	12	88	2551
2018	Supervisor	13	87	480
2018	Non-supervisor	12	88	2715

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	16	84	4142
2019	Non-supervisor	14	86	25051

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	31	25	15	7	6	14	4	67	15	4151
2019	Non-supervisor	22	17	18	6	5	24	8	57	16	25063
2018	Supervisor	29	26	18	7	5	12	3	65	14	3973
2018	Non-supervisor	20	19	22	6	6	23	6	54	16	23745
2017	Supervisor	30	26	17	6	5	13	3	67	13	4024
2017	Non-supervisor	19	19	19	5	6	25	8	56	16	25128
2014	Supervisor	36	25	14	5	4	12	3	73	11	4467
2014	Non-supervisor	20	20	19	6	6	24	6	56	16	27463

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	51	30	10	4	3	2	0	83	8	4151
2019	Non-supervisor	41	29	14	5	4	7	1	76	9	25058
2018	Supervisor	45	32	12	5	3	2	0	79	8	3968
2018	Non-supervisor	34	32	17	5	4	7	1	72	10	23752
2017	Supervisor	46	33	11	5	3	2	0	81	8	4018
2017	Non-supervisor	34	32	16	5	4	8	1	73	10	25104
2014	Supervisor	52	31	9	4	2	2	0	84	6	4465
2014	Non-supervisor	34	33	16	5	4	8	1	73	10	27441
2011	Supervisor	55	33	6	3	2	1	0	89	5	4548
2011	Non-supervisor	39	39	11	5	3	3	0	80	9	27063

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	6	94	4143
2019	Non-supervisor	7	93	25051
2018	Supervisor	6	94	3989
2018	Non-supervisor	8	92	23783

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	23	77	247
2019	Non-supervisor	32	68	1765
2018	Supervisor	25	75	252
2018	Non-supervisor	33	67	1780

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	83	17	247
2019	Non-supervisor	76	24	1765
2018	Supervisor	78	22	252
2018	Non-supervisor	77	23	1780

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	7	93	247
2019	Non-supervisor	2	98	1765
2018	Supervisor	9	91	252
2018	Non-supervisor	1	99	1780

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Supervisor	100	247
2019	Non-supervisor	100	1765
2018	Supervisor	100	252
2018	Non-supervisor	100	1780

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	3	97	247
2019	Non-supervisor	6	94	1765
2018	Supervisor	5	95	252
2018	Non-supervisor	6	94	1780

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	3	97	247
2019	Non-supervisor	8	92	1765
2018	Supervisor	5	95	252
2018	Non-supervisor	9	91	1780

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	10	90	247
2019	Non-supervisor	10	90	1765
2018	Supervisor	8	92	252
2018	Non-supervisor	9	91	1780

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	27	73	244
2019	Non-supervisor	31	69	1733
2018	Supervisor	33	67	250
2018	Non-supervisor	29	71	1779

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	25	75	244
2019	Non-supervisor	21	79	1733
2018	Supervisor	22	78	250
2018	Non-supervisor	22	78	1779

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	19	81	244
2019	Non-supervisor	20	80	1733
2018	Supervisor	22	78	250
2018	Non-supervisor	19	81	1779

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	3	97	244
2019	Non-supervisor	8	92	1733
2018	Supervisor	4	96	250
2018	Non-supervisor	8	92	1779

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	37	63	244
2019	Non-supervisor	29	71	1733
2018	Supervisor	29	71	250
2018	Non-supervisor	27	73	1779

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	27	73	244
2019	Non-supervisor	25	75	1733
2018	Supervisor	33	67	250
2018	Non-supervisor	24	76	1779

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	6	94	244
2019	Non-supervisor	6	94	1733
2018	Supervisor	4	96	250
2018	Non-supervisor	6	94	1779

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	11	89	244
2019	Non-supervisor	11	89	1733
2018	Supervisor	10	90	250
2018	Non-supervisor	11	89	1779

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	13	87	244
2019	Non-supervisor	19	81	1733
2018	Supervisor	11	89	250
2018	Non-supervisor	19	81	1779

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	244
2019	Non-supervisor	17	83	1733
2018	Supervisor	12	88	250
2018	Non-supervisor	18	82	1779

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	34	66	241
2019	Non-supervisor	25	75	1720
2018	Supervisor	33	67	251
2018	Non-supervisor	25	75	1782

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	16	84	241
2019	Non-supervisor	11	89	1720
2018	Supervisor	16	84	251
2018	Non-supervisor	13	87	1782

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	241
2019	Non-supervisor	2	98	1720
2018	Supervisor	6	94	251
2018	Non-supervisor	3	97	1782

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	14	86	241
2019	Non-supervisor	21	79	1720
2018	Supervisor	12	88	251
2018	Non-supervisor	19	81	1782

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	241
2019	Non-supervisor	5	95	1720
2018	Supervisor	3	97	251
2018	Non-supervisor	4	96	1782

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	241
2019	Non-supervisor	6	94	1720
2018	Supervisor	4	96	251
2018	Non-supervisor	6	94	1782

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	11	89	241
2019	Non-supervisor	8	92	1720
2018	Supervisor	8	92	251
2018	Non-supervisor	9	91	1782

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	9	91	241
2019	Non-supervisor	7	93	1720
2018	Supervisor	5	95	251
2018	Non-supervisor	8	92	1782

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	44	56	241
2019	Non-supervisor	52	48	1720
2018	Supervisor	47	53	251
2018	Non-supervisor	51	49	1782

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	10	90	213
2019	Non-supervisor	7	93	1541
2018	Supervisor	4	96	242
2018	Non-supervisor	6	94	1661

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	9	91	213
2019	Non-supervisor	15	85	1541
2018	Supervisor	7	93	242
2018	Non-supervisor	13	87	1661

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	3	97	213
2019	Non-supervisor	4	96	1541

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	3	97	213
2019	Non-supervisor	3	97	1541
2018	Supervisor	3	97	242
2018	Non-supervisor	3	97	1661

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	4	96	213
2019	Non-supervisor	3	97	1541
2018	Supervisor	2	98	242
2018	Non-supervisor	4	96	1661

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	6	94	213
2019	Non-supervisor	7	93	1541
2018	Supervisor	5	95	242
2018	Non-supervisor	6	94	1661

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	213
2019	Non-supervisor	10	90	1541
2018	Supervisor	6	94	242
2018	Non-supervisor	10	90	1661

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	8	92	213
2019	Non-supervisor	9	91	1541
2018	Supervisor	5	95	242
2018	Non-supervisor	11	89	1661

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	27	73	213
2019	Non-supervisor	23	77	1541
2018	Supervisor	22	78	242
2018	Non-supervisor	22	78	1661

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	9	91	213
2019	Non-supervisor	8	92	1541
2018	Supervisor	7	93	242
2018	Non-supervisor	9	91	1661

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	50	50	213
2019	Non-supervisor	42	58	1541
2018	Supervisor	40	60	242
2018	Non-supervisor	42	58	1661

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	64	36	213
2019	Non-supervisor	60	40	1541
2018	Supervisor	65	35	242
2018	Non-supervisor	63	37	1661

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	2	98	213
2019	Non-supervisor	3	97	1541
2018	Supervisor	3	97	242
2018	Non-supervisor	3	97	1661

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	9	91	213
2019	Non-supervisor	11	89	1541
2018	Supervisor	12	88	242
2018	Non-supervisor	13	87	1661

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	8	92	4140
2019	Non-supervisor	9	91	25029

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	36	22	15	4	3	16	4	72	9	4137
2019	Non-supervisor	24	16	19	4	4	26	7	61	11	25033
2018	Supervisor	33	25	19	3	3	15	3	70	7	3981
2018	Non-supervisor	21	19	23	3	3	25	5	58	10	23757
2017	Supervisor	34	23	17	3	2	17	4	72	7	4023
2017	Non-supervisor	20	19	20	3	3	28	6	60	10	25117
2014	Supervisor	38	21	16	2	2	17	4	75	5	4467
2014	Non-supervisor	21	19	20	3	3	29	6	61	9	27454

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	55	28	9	3	2	2	0	85	5	4143
2019	Non-supervisor	42	28	15	3	3	8	1	77	7	25022
2018	Supervisor	49	31	12	3	2	3	0	82	5	3981
2018	Non-supervisor	36	32	17	4	3	8	1	74	7	23767
2017	Supervisor	50	32	10	3	2	3	0	85	5	4011
2017	Non-supervisor	35	32	16	3	3	10	1	76	7	25069
2014	Supervisor	54	29	10	2	2	4	0	86	4	4463
2014	Non-supervisor	36	32	15	3	2	10	1	76	6	27440
2011	Supervisor	58	31	5	3	1	1	0	90	4	4541
2011	Non-supervisor	40	38	11	4	2	5	0	82	6	27044

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	35	33	18	7	7	0	1	68	14	4143
2019	Non-supervisor	31	30	19	9	9	0	1	62	18	25053
2018	Supervisor	28	31	22	10	9	0	1	59	19	3983
2018	Non-supervisor	27	29	21	11	11	0	1	57	22	23760
2017	Supervisor	27	29	20	12	11	0	1	56	24	4011
2017	Non-supervisor	27	28	19	12	12	1	2	56	24	25101

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	11	27	28	19	13	0	39	33	4143
2019	Non-supervisor	26	32	23	11	6	1	58	18	25041
2018	Supervisor	9	22	31	23	16	0	31	39	3977
2018	Non-supervisor	21	29	28	14	8	1	50	22	23739
2017	Supervisor	9	24	29	22	15	0	33	38	4019
2017	Non-supervisor	22	30	26	13	7	2	52	21	25081

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	18	33	26	14	8	0	0	52	22	4131
2019	Non-supervisor	37	29	17	8	5	1	3	69	14	24948
2018	Supervisor	12	28	30	18	11	0	0	40	29	3962
2018	Non-supervisor	29	28	22	11	7	1	3	59	18	23652
2017	Supervisor	13	30	28	17	11	0	1	44	28	4016
2017	Non-supervisor	29	29	20	11	7	1	4	60	19	25050

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	17	28	26	17	12	0	1	45	29	4132
2019	Non-supervisor	37	25	17	10	7	2	3	65	17	24915
2018	Supervisor	13	23	28	21	14	0	1	36	35	3962
2018	Non-supervisor	31	25	20	12	9	2	3	58	21	23658
2017	Supervisor	14	24	26	20	15	0	1	38	35	4017
2017	Non-supervisor	30	24	19	12	9	2	4	58	22	25085

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	50	24	13	6	4	0	3	76	11	4138
2019	Non-supervisor	68	15	5	2	1	1	9	92	3	24938
2018	Supervisor	42	24	17	7	5	0	5	69	13	3966
2018	Non-supervisor	62	16	7	2	1	1	10	88	4	23660
2017	Supervisor	40	26	15	7	5	0	6	71	13	4016
2017	Non-supervisor	57	16	7	2	1	1	17	88	4	25035

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	31	32	21	9	7	0	63	16	4143
2019	Non-supervisor	40	29	16	7	5	1	71	13	25019
2018	Supervisor	27	28	24	12	8	0	55	20	3978
2018	Non-supervisor	37	28	19	8	6	1	66	15	23709
2017	Supervisor	26	33	23	11	7	0	59	17	4010
2017	Non-supervisor	34	30	20	9	6	1	65	15	24995

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	26	39	22	8	4	0	0	66	13	4144
2019	Non-supervisor	35	33	18	7	4	1	2	70	11	25000
2018	Supervisor	20	39	24	11	6	0	0	59	17	3976
2018	Non-supervisor	28	34	22	9	5	1	2	64	14	23664
2017	Supervisor	23	37	23	11	6	0	0	60	17	4003
2017	Non-supervisor	29	32	21	9	5	1	2	64	15	24972

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	16	37	26	14	7	0	0	53	21	4138
2019	Non-supervisor	30	32	20	10	5	1	2	64	16	24973
2018	Supervisor	11	33	30	17	9	0	0	44	26	3979
2018	Non-supervisor	24	31	24	12	7	1	2	56	19	23649
2017	Supervisor	12	32	26	18	11	0	0	44	29	4007
2017	Non-supervisor	25	30	22	13	7	1	2	57	20	24992

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	35	35	17	8	4	0	1	70	13	4139
2019	Non-supervisor	39	30	16	8	4	0	1	70	13	24959
2018	Supervisor	27	35	22	10	5	0	1	62	16	3975
2018	Non-supervisor	32	31	20	10	5	1	2	64	15	23646
2017	Supervisor	29	35	20	11	5	0	1	64	16	4003
2017	Non-supervisor	32	31	19	10	5	1	2	65	15	24990

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	45	28	14	7	5	0	1	74	12	4140
2019	Non-supervisor	44	27	14	7	6	1	1	72	14	24949

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	24	33	23	13	7	0	0	57	20	4129
2019	Non-supervisor	31	31	20	10	6	1	1	63	16	24877
2018	Supervisor	17	30	26	17	9	0	0	47	27	3962
2018	Non-supervisor	26	30	23	12	7	0	1	57	20	23608
2017	Supervisor	17	30	27	16	10	0	0	47	26	3999
2017	Non-supervisor	26	31	22	12	7	1	2	59	19	24944

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	58	24	11	4	2	1	82	6	4121
2019	Non-supervisor	56	23	10	4	3	2	82	8	24912
2018	Supervisor	56	23	12	5	3	2	80	8	3953
2018	Non-supervisor	53	23	12	5	4	3	78	10	23570
2017	Supervisor	58	22	11	5	2	1	81	7	4021
2017	Non-supervisor	52	24	13	5	3	3	78	9	25103

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	78	11	3	1	1	0	5	94	2	4131
2019	Non-supervisor	71	13	5	2	2	1	7	90	4	24909
2018	Supervisor	73	14	6	2	1	0	4	91	3	3963
2018	Non-supervisor	67	15	7	3	2	1	6	87	5	23617

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	73	12	6	3	4	0	2	87	7	4132
2019	Non-supervisor	72	12	6	3	4	1	3	87	7	24972
2018	Supervisor	71	13	7	3	3	0	2	87	6	3969
2018	Non-supervisor	68	13	6	4	4	1	4	86	8	23622
2017	Supervisor	74	13	5	4	2	0	2	88	6	4027
2017	Non-supervisor	69	13	6	4	3	1	4	87	7	25085

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	55	30	10	3	1	1	85	5	4119
2019	Non-supervisor	62	23	8	3	2	2	87	5	24885
2018	Supervisor	50	31	12	4	2	1	82	6	3981
2018	Non-supervisor	57	26	9	3	2	2	85	6	23717
2017	Supervisor	53	31	10	3	1	1	85	5	4016
2017	Non-supervisor	58	25	8	3	2	3	87	5	25075

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	59	21	10	5	4	0	1	81	9	4123
2019	Non-supervisor	64	18	8	4	4	0	2	83	9	24842
2018	Supervisor	51	25	11	6	5	0	1	78	11	3968
2018	Non-supervisor	56	21	10	5	5	0	2	79	11	23630
2017	Supervisor	59	22	9	6	4	0	1	81	10	4018
2017	Non-supervisor	59	20	9	5	4	1	3	82	9	25078

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	35	38	18	7	3	0	0	73	10	4122
2019	Non-supervisor	63	5	2	1	0	0	28	96	1	24760
2018	Supervisor	31	36	21	8	4	0	1	67	12	3959
2018	Non-supervisor	55	6	2	1	0	0	34	95	2	23500
2017	Supervisor	36	36	18	7	3	0	1	72	10	4018
2017	Non-supervisor	56	7	2	1	0	1	34	95	2	25058

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	64	24	8	2	1	0	1	89	3	4126
2019	Non-supervisor	63	18	8	3	2	0	5	87	5	24843
2018	Supervisor	59	25	10	3	1	0	2	85	4	3966
2018	Non-supervisor	57	20	10	3	2	0	7	83	6	23597
2017	Supervisor	62	22	9	3	1	0	2	87	4	3994
2017	Non-supervisor	58	19	9	3	2	1	8	85	5	24941

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	78	11	5	2	2	0	1	91	4	4129
2019	Non-supervisor	57	15	9	6	10	1	3	75	16	24962
2018	Supervisor	75	14	5	2	2	0	2	90	5	3976
2018	Non-supervisor	54	17	9	6	9	1	4	73	17	23711
2017	Supervisor	73	14	5	3	3	0	2	89	6	4024
2017	Non-supervisor	50	18	10	7	10	1	4	72	18	25109

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	56	29	11	2	1	1	85	4	4121
2019	Non-supervisor	48	29	13	4	3	2	79	8	24908
2018	Supervisor	51	30	13	4	2	1	81	6	3974
2018	Non-supervisor	44	30	15	5	3	2	76	9	23665
2017	Supervisor	52	30	12	3	1	1	83	5	4014
2017	Non-supervisor	44	31	14	5	2	3	78	8	25069

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	13	31	38	13	5	44	18	4149
2019	Non-supervisor	19	36	31	10	4	55	14	25106
2018	Supervisor	10	27	40	17	6	37	23	3989
2018	Non-supervisor	15	34	35	11	4	49	16	23812
2017	Supervisor	8	25	42	18	7	33	25	4027
2017	Non-supervisor	13	32	37	12	5	45	17	25133

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	11	22	43	18	6	0	24	32	4126
2019	Non-supervisor	9	17	39	24	10	0	34	27	24850
2018	Supervisor	12	22	43	18	5	0	23	35	3925
2018	Non-supervisor	9	18	40	23	10	0	33	27	23521
2017	Supervisor	10	24	44	17	5	0	22	34	4012
2017	Non-supervisor	8	18	41	22	10	1	33	27	25020

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	41	42	10	5	2	0	84	7	4136
2019	Non-supervisor	34	40	14	6	3	2	76	10	25019
2018	Supervisor	42	42	10	5	2	0	84	6	3970
2018	Non-supervisor	32	42	15	7	3	2	75	10	23737
2017	Supervisor	37	46	9	5	3	0	83	8	4010
2017	Non-supervisor	26	42	16	7	5	4	71	12	25074

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	30	39	15	10	5	0	70	15	4145
2019	Non-supervisor	28	36	18	11	6	2	65	17	25045
2018	Supervisor	30	39	14	11	6	1	69	17	3983
2018	Non-supervisor	25	37	17	11	7	2	64	18	23747
2017	Supervisor	23	44	14	13	6	1	67	19	4018
2017	Non-supervisor	19	39	18	13	8	2	60	22	25100

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	4151
2019	Non-supervisor	17	83	25056
2017	Supervisor	12	88	4022
2017	Non-supervisor	18	82	25095
2014	Supervisor	10	90	4464
2014	Non-supervisor	16	84	27403

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	84	16	489
2019	Non-supervisor	82	18	4323
2017	Supervisor	79	21	475
2017	Non-supervisor	81	19	4405
2014	Supervisor	81	19	452
2014	Non-supervisor	81	19	4424

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	55	29	5	9	2	0	0	84	11	411
2019	Non-supervisor	44	34	6	10	5	0	0	79	15	3532
2017	Supervisor	56	27	3	10	4	0	1	83	14	375
2017	Non-supervisor	43	38	6	8	5	1	0	82	12	3541
2014	Supervisor	62	27	4	4	2	1	0	90	6	367
2014	Non-supervisor	50	33	5	7	4	0	0	84	11	3596

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	28	45	17	5	3	2	0	29	71	4142
2019	Non-supervisor	33	38	16	5	4	4	1	35	65	24997
2018	Supervisor	34	36	17	6	4	2	0	35	65	3991
2018	Non-supervisor	39	30	16	7	5	3	1	40	60	23850
2017	Supervisor	34	33	19	7	4	3	0	35	65	4024
2017	Non-supervisor	38	27	16	7	6	4	1	41	59	25134

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	46	54	2884
2019	Non-supervisor	47	53	15633

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	65	35	2846
2019	Non-supervisor	68	32	15414
2018	Supervisor	48	52	2505
2018	Non-supervisor	55	45	13533

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	17	28	19	15	11	1	9	50	29	2844
2019	Non-supervisor	15	26	21	13	11	2	12	48	28	15441
2018	Supervisor	12	27	20	15	16	1	8	44	34	2510
2018	Non-supervisor	12	25	21	16	15	2	9	41	35	13622
2017	Supervisor	11	22	17	18	20	1	10	37	44	2524
2017	Non-supervisor	11	22	18	16	20	2	11	38	41	14081

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	11	23	17	20	17	1	10	39	42	2850
2019	Non-supervisor	11	23	20	16	16	2	11	39	37	15451
2018	Supervisor	6	19	18	23	24	1	8	28	52	2516
2018	Non-supervisor	8	20	19	19	24	2	8	31	48	13614
2017	Supervisor	5	14	13	22	35	2	10	21	64	2517
2017	Non-supervisor	5	16	16	19	32	2	9	24	58	14077

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	60	18	10	5	4	0	4	81	9	4105
2019	Non-supervisor	54	18	10	4	4	2	8	79	9	24854
2018	Supervisor	59	16	10	5	4	0	6	80	10	3979
2018	Non-supervisor	54	16	10	5	5	2	8	78	11	23744

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Canada Revenue Agency by Question 32. Are you a supervisor?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment