2019 Public Service Employee Survey Results for Canada Revenue Agency by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	45	4	9	3	84	12	14224
2019	Does not provide services to public	45	42	4	7	2	87	9	14988
2017	Provides services to public	32	48	4	11	4	80	16	14243
2017	Does not provide services to public	36	47	4	10	4	83	13	14895
2014	Provides services to public	33	49	4	10	3	83	13	16000
2014	Does not provide services to public	41	45	4	8	2	86	10	15876
2011	Provides services to public	35	49	4	9	3	85	12	15997
2011	Does not provide services to public	44	45	3	6	2	89	8	15513
2008	Provides services to public	35	50	4	8	3	86	10	15166
2008	Does not provide services to public	42	47	3	6	2	88	8	13894

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	15	4	3	2	2	91	5	14176
2019	Does not provide services to public	70	17	5	4	2	2	89	6	14951
2017	Provides services to public	74	16	4	3	2	2	91	5	14230
2017	Does not provide services to public	69	18	4	5	2	2	88	7	14885
2014	Provides services to public	74	16	4	3	2	2	91	5	15995
2014	Does not provide services to public	69	17	5	5	3	2	87	8	15874
2011	Provides services to public	74	15	4	3	2	2	91	6	15983
2011	Does not provide services to public	70	17	4	5	3	2	88	8	15506
2008	Provides services to public	75	15	3	3	2	1	91	5	15165
2008	Does not provide services to public	69	17	4	6	4	1	87	10	13888

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	36	7	9	4	80	13	14186
2019	Does not provide services to public	49	35	6	8	3	84	11	14953
2017	Provides services to public	38	36	7	11	7	75	18	14222
2017	Does not provide services to public	44	35	6	10	5	79	14	14877
2014	Provides services to public	40	37	7	10	6	77	16	15996
2014	Does not provide services to public	48	33	6	8	4	82	12	15870
2011	Provides services to public	38	41	8	9	4	79	13	15949
2011	Does not provide services to public	46	36	6	7	3	83	11	15468

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	44	10	14	5	0	70	20	14158
2019	Does not provide services to public	30	42	12	11	4	0	73	15	14916
2018	Provides services to public	24	48	8	15	6	0	72	21	13172
2018	Does not provide services to public	24	47	10	13	5	1	72	18	14529
2017	Provides services to public	22	43	10	16	8	0	65	24	14234
2017	Does not provide services to public	27	44	11	13	5	0	70	18	14885
2014	Provides services to public	23	44	11	15	7	0	67	22	15997
2014	Does not provide services to public	28	42	11	13	6	0	71	18	15863
2011	Provides services to public	24	46	10	13	6	0	70	19	15988
2011	Does not provide services to public	29	43	12	11	4	1	73	15	15494
2008	Provides services to public	23	48	10	13	6	0	71	19	15166
2008	Does not provide services to public	27	44	12	11	5	1	72	16	13885

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	37	8	6	3	83	9	14125
2019	Does not provide services to public	53	34	7	4	2	87	6	14887
2017	Provides services to public	42	40	8	7	3	82	10	14197
2017	Does not provide services to public	51	36	6	4	2	88	6	14845
2014	Provides services to public	42	40	8	7	3	82	10	15985
2014	Does not provide services to public	52	36	7	4	2	88	6	15864

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	33	10	7	4	0	0	80	10	14168
2019	Does not provide services to public	52	32	8	5	3	0	0	84	8	14934
2018	Provides services to public	44	35	10	7	4	0	0	79	11	13129
2018	Does not provide services to public	49	33	9	6	3	0	1	82	9	14496
2017	Provides services to public	41	35	10	7	5	0	0	77	12	14212
2017	Does not provide services to public	47	34	9	6	3	0	1	82	10	14874
2014	Provides services to public	38	36	12	8	5	0	0	75	13	15996
2014	Does not provide services to public	45	35	10	6	4	0	1	80	10	15869
2011	Provides services to public	37	40	11	7	4	1	1	78	11	15984
2011	Does not provide services to public	45	37	9	6	2	0	1	83	8	15502

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	40	14	7	4	75	11	14201
2019	Does not provide services to public	41	39	10	6	3	80	9	14975
2018	Provides services to public	31	43	14	8	5	74	13	13091
2018	Does not provide services to public	36	42	11	6	4	78	10	14456
2017	Provides services to public	28	45	13	8	5	74	13	14225
2017	Does not provide services to public	34	45	11	6	4	79	10	14886
2014	Provides services to public	28	47	13	8	5	75	12	16000
2014	Does not provide services to public	33	45	11	7	4	78	11	15875
2011	Provides services to public	30	45	13	8	5	75	13	15978
2011	Does not provide services to public	37	42	11	7	4	79	10	15484
2008	Provides services to public	30	45	12	7	4	76	12	15099
2008	Does not provide services to public	37	43	10	6	4	80	10	13829

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	37	18	13	8	0	61	21	14208
2019	Does not provide services to public	31	39	15	10	5	0	70	15	14961
2018	Provides services to public	21	35	19	14	11	0	56	25	13123
2018	Does not provide services to public	28	37	17	11	7	0	65	18	14494
2017	Provides services to public	19	36	19	15	11	1	55	26	14216
2017	Does not provide services to public	27	39	16	11	7	0	66	18	14878
2014	Provides services to public	17	35	19	16	12	0	53	28	15992
2014	Does not provide services to public	25	38	16	13	8	0	63	20	15874
2011	Provides services to public	15	38	18	17	12	1	53	29	15999
2011	Does not provide services to public	23	41	16	13	7	0	64	20	15510

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	42	10	7	2	80	9	14136
2019	Does not provide services to public	36	43	10	8	3	79	11	14891
2018	Provides services to public	34	42	12	8	3	77	11	13138
2018	Does not provide services to public	32	43	12	8	4	76	12	14518
2017	Provides services to public	33	44	10	9	3	78	12	14219
2017	Does not provide services to public	32	45	11	8	3	77	12	14866

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	38	9	4	2	0	85	6	14129
2019	Does not provide services to public	50	37	8	4	2	0	87	5	14906
2018	Provides services to public	46	40	8	4	2	0	86	6	13161
2018	Does not provide services to public	49	38	8	3	1	0	88	5	14505
2017	Provides services to public	41	40	10	5	3	1	82	8	14198
2017	Does not provide services to public	45	40	9	4	2	0	85	6	14875
2014	Provides services to public	39	42	11	5	3	1	81	8	15998
2014	Does not provide services to public	44	40	10	4	2	0	85	6	15864
2011	Provides services to public	35	46	11	6	3	1	81	8	15995
2011	Does not provide services to public	42	42	9	4	2	1	85	6	15514
2008	Provides services to public	42	42	9	4	2	1	85	6	15172
2008	Does not provide services to public	47	39	8	3	2	1	86	6	13887

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	37	16	12	7	64	19	14180
2019	Does not provide services to public	37	37	13	8	5	74	13	14936
2018	Provides services to public	23	38	17	13	9	62	21	13138
2018	Does not provide services to public	33	39	13	10	6	71	15	14464
2017	Provides services to public	22	37	18	13	10	59	24	14211
2017	Does not provide services to public	31	40	14	10	6	71	16	14864

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	33	11	3	2	83	5	14093
2019	Does not provide services to public	55	32	9	2	2	87	4	14865
2018	Provides services to public	48	36	11	4	2	84	5	13064
2018	Does not provide services to public	53	34	9	3	2	87	4	14393
2017	Provides services to public	49	36	10	4	2	85	5	14199
2017	Does not provide services to public	54	34	8	3	1	88	4	14849
2014	Provides services to public	58	30	8	2	1	88	4	15990
2014	Does not provide services to public	63	27	7	2	1	90	3	15868
2011	Provides services to public	56	32	8	2	1	88	4	15991
2011	Does not provide services to public	62	29	7	2	1	90	3	15524

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	35	17	14	8	0	0	60	23	14137
2019	Does not provide services to public	35	38	13	9	5	0	0	74	13	14888
2018	Provides services to public	21	35	18	15	11	0	0	56	27	13106
2018	Does not provide services to public	32	39	14	9	6	0	0	71	15	14447
2017	Provides services to public	20	37	16	15	11	0	0	57	26	14190
2017	Does not provide services to public	32	42	12	9	5	0	0	73	15	14832
2014	Provides services to public	16	38	15	17	13	0	0	54	30	16003
2014	Does not provide services to public	26	42	12	11	7	0	0	69	18	15875
2011	Provides services to public	21	39	15	14	9	1	1	61	23	15979
2011	Does not provide services to public	34	42	11	8	4	0	0	76	13	15498

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	33	21	12	8	0	59	20	14191
2019	Does not provide services to public	39	34	15	7	4	0	74	12	14944
2018	Provides services to public	23	33	20	13	10	0	56	23	13078
2018	Does not provide services to public	35	36	15	9	5	0	71	14	14407
2017	Provides services to public	22	33	20	14	10	1	56	24	14181
2017	Does not provide services to public	35	36	14	9	5	0	72	14	14843
2014	Provides services to public	19	35	19	15	11	0	55	27	15996
2014	Does not provide services to public	33	37	14	10	6	0	70	16	15875

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	43	13	9	4	0	75	13	13987
2019	Does not provide services to public	39	40	11	6	3	0	79	9	14750
2018	Provides services to public	28	39	16	11	6	0	67	17	13102
2018	Does not provide services to public	35	38	14	8	4	0	73	12	14438
2017	Provides services to public	28	40	15	11	6	0	68	17	14181
2017	Does not provide services to public	35	40	12	8	4	0	76	12	14841
2014	Provides services to public	26	41	15	11	7	0	68	17	16000
2014	Does not provide services to public	34	39	13	8	4	0	74	12	15871
2011	Provides services to public	34	42	12	8	4	1	77	11	15974
2011	Does not provide services to public	41	41	10	5	2	1	83	7	15490

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	39	13	5	3	79	8	14181
2019	Does not provide services to public	47	37	9	4	2	85	6	14972
2018	Provides services to public	37	41	13	6	3	78	9	13152
2018	Does not provide services to public	43	39	10	5	3	83	7	14489
2017	Provides services to public	35	42	13	6	4	77	10	14164
2017	Does not provide services to public	43	40	10	5	3	83	7	14823
2014	Provides services to public	37	42	12	6	3	79	9	15991
2014	Does not provide services to public	45	38	10	5	2	83	7	15865
2011	Provides services to public	35	45	11	6	3	79	10	15999
2011	Does not provide services to public	43	41	9	5	2	84	7	15510
2008	Provides services to public	36	45	10	6	3	81	9	15178
2008	Does not provide services to public	43	42	7	5	2	85	7	13896

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	31	15	5	2	0	2	78	7	14121
2019	Does not provide services to public	46	33	14	5	2	0	0	79	7	14852
2018	Provides services to public	44	31	16	6	3	0	1	76	8	13194
2018	Does not provide services to public	43	33	14	6	2	0	1	77	8	14533
2017	Provides services to public	44	33	13	5	2	1	2	79	7	14232
2017	Does not provide services to public	45	35	13	4	2	0	1	81	6	14892
2014	Provides services to public	42	32	16	5	3	0	2	75	9	16003
2014	Does not provide services to public	43	35	14	5	2	0	1	79	7	15876
2011	Provides services to public	39	33	17	6	3	0	2	73	9	15998
2011	Does not provide services to public	42	36	15	5	2	0	1	78	7	15513
2008	Provides services to public	33	35	19	7	4	0	1	69	11	15178
2008	Does not provide services to public	34	37	18	7	3	0	1	72	10	13891

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	22	34	21	10	1	2	32	33	14192
2019	Does not provide services to public	9	22	37	20	10	1	1	30	32	14951
2018	Provides services to public	10	24	35	19	9	1	2	29	35	13129
2018	Does not provide services to public	10	25	38	19	8	1	1	27	35	14466
2017	Provides services to public	11	23	34	18	9	1	4	28	36	14173
2017	Does not provide services to public	10	23	37	17	9	1	3	27	34	14820
2014	Provides services to public	12	26	35	16	7	1	3	24	39	15970
2014	Does not provide services to public	9	26	38	17	8	1	2	25	36	15846
2011	Provides services to public	10	26	36	17	8	1	3	25	38	15939
2011	Does not provide services to public	9	24	37	18	8	1	3	27	35	15460
2008	Provides services to public	9	25	37	18	7	1	2	27	35	15143
2008	Does not provide services to public	8	26	38	18	7	1	2	25	36	13865

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	17	27	25	17	2	2	44	28	14151
2019	Does not provide services to public	7	15	28	28	19	2	2	48	23	14898
2018	Provides services to public	12	19	28	23	14	2	2	39	32	13090
2018	Does not provide services to public	8	16	30	26	15	2	2	43	26	14416
2017	Provides services to public	13	19	29	19	14	3	4	35	34	14125
2017	Does not provide services to public	8	16	29	23	17	3	4	42	26	14778
2014	Provides services to public	12	21	30	20	12	2	3	34	35	15946
2014	Does not provide services to public	9	18	30	23	14	2	3	40	29	15831
2011	Provides services to public	11	19	29	22	13	2	4	37	32	15931
2011	Does not provide services to public	8	16	29	26	15	2	4	44	25	15465
2008	Provides services to public	8	17	31	25	14	2	3	41	27	15112
2008	Does not provide services to public	7	16	29	26	15	2	3	44	25	13848

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	18	30	23	14	2	3	38	30	14160
2019	Does not provide services to public	11	21	32	20	12	2	3	33	34	14920
2018	Provides services to public	12	20	30	22	12	1	3	36	33	13073
2018	Does not provide services to public	13	22	32	20	10	2	2	31	36	14409
2017	Provides services to public	12	19	30	20	12	2	5	35	33	14143
2017	Does not provide services to public	12	21	31	18	11	2	4	31	35	14800
2014	Provides services to public	13	20	29	20	11	2	4	34	35	15960
2014	Does not provide services to public	13	22	31	18	10	2	4	30	37	15826
2011	Provides services to public	10	19	31	22	12	2	5	36	31	15924
2011	Does not provide services to public	12	21	32	19	10	2	4	31	35	15458
2008	Provides services to public	9	18	31	24	11	2	4	38	29	15122
2008	Does not provide services to public	10	20	33	21	10	2	3	33	32	13852

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	6	10	26	31	22	1	4	56	17	14127
2019	Does not provide services to public	5	12	32	30	18	1	2	49	18	14860
2018	Provides services to public	8	13	27	29	18	1	4	50	21	13058
2018	Does not provide services to public	6	14	33	28	15	1	2	45	21	14402
2017	Provides services to public	8	12	28	27	18	2	6	48	22	14094
2017	Does not provide services to public	7	14	32	27	16	1	4	45	22	14729
2014	Provides services to public	8	13	30	27	16	1	5	46	22	15920
2014	Does not provide services to public	7	15	34	27	14	1	3	43	23	15795
2011	Provides services to public	7	13	30	28	15	1	6	46	22	15914
2011	Does not provide services to public	6	15	34	27	14	1	3	43	21	15432
2008	Provides services to public	6	13	30	30	15	1	4	47	20	15115
2008	Does not provide services to public	6	15	34	27	14	1	3	42	22	13848

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	16	26	25	20	2	3	46	26	14162
2019	Does not provide services to public	9	17	29	24	17	1	2	43	27	14924
2018	Provides services to public	13	20	27	22	15	1	3	38	34	13090
2018	Does not provide services to public	12	20	30	22	13	1	2	36	33	14444
2017	Provides services to public	13	18	27	20	15	2	5	38	33	14132
2017	Does not provide services to public	11	19	29	20	14	2	4	36	33	14791
2014	Provides services to public	14	20	28	19	13	2	4	34	36	15947
2014	Does not provide services to public	13	21	30	19	12	1	3	33	36	15827
2011	Provides services to public	15	21	28	18	12	1	4	32	38	15937
2011	Does not provide services to public	12	22	31	19	12	1	4	33	35	15472
2008	Provides services to public	12	20	28	21	14	1	4	36	34	15114
2008	Does not provide services to public	11	21	30	20	13	1	3	34	34	13845

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	16	24	23	19	4	3	45	29	14124
2019	Does not provide services to public	8	16	27	24	18	3	3	45	26	14889
2018	Provides services to public	12	17	24	24	16	4	3	43	31	13067
2018	Does not provide services to public	9	17	28	25	16	3	3	43	28	14398
2017	Provides services to public	10	17	24	22	16	5	6	42	30	14144
2017	Does not provide services to public	8	16	27	24	16	4	6	44	26	14796
2014	Provides services to public	10	17	25	24	15	4	6	43	29	15948
2014	Does not provide services to public	8	16	27	26	16	3	5	45	25	15814
2011	Provides services to public	10	17	26	23	15	3	6	42	29	15908
2011	Does not provide services to public	7	16	28	26	15	3	5	45	25	15433
2008	Provides services to public	10	18	26	23	14	3	5	40	31	15138
2008	Does not provide services to public	11	19	28	22	13	3	4	38	32	13855

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	20	32	20	12	2	2	33	33	14144
2019	Does not provide services to public	10	20	34	20	12	2	2	34	31	14922
2018	Provides services to public	14	22	32	17	10	2	2	28	38	13126
2018	Does not provide services to public	11	21	35	19	10	2	2	30	33	14456
2017	Provides services to public	14	21	32	16	10	3	4	28	38	14152
2017	Does not provide services to public	11	20	34	17	11	3	4	30	33	14795
2014	Provides services to public	15	22	32	16	9	2	3	27	39	15964
2014	Does not provide services to public	11	21	34	18	10	3	4	30	34	15827

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	19	34	22	13	1	1	35	30	14182
2019	Does not provide services to public	7	16	32	27	15	1	2	43	24	14944

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	11	6	2	2	0	4	90	4	14195
2019	Does not provide services to public	72	13	6	3	2	0	3	88	6	14954
2017	Provides services to public	75	11	5	2	2	1	4	90	4	14230
2017	Does not provide services to public	70	14	5	4	2	1	4	88	7	14887
2014	Provides services to public	77	11	4	2	2	0	4	92	4	16000
2014	Does not provide services to public	72	13	5	4	3	0	4	88	7	15876
2011	Provides services to public	75	12	4	2	2	1	4	91	5	15983
2011	Does not provide services to public	71	13	5	4	3	0	4	88	7	15491
2008	Provides services to public	72	10	4	2	4	1	8	89	6	15167
2008	Does not provide services to public	67	12	5	4	5	1	7	85	9	13883

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	30	17	7	5	6	3	68	13	14168
2019	Does not provide services to public	34	31	15	7	5	5	3	70	13	14951
2018	Provides services to public	22	34	21	9	6	5	2	61	16	13120
2018	Does not provide services to public	25	35	19	8	5	5	3	65	15	14479
2017	Provides services to public	28	32	16	8	6	6	4	66	15	14226
2017	Does not provide services to public	31	33	15	8	5	5	3	70	14	14880
2014	Provides services to public	33	33	15	8	5	4	3	70	14	15998
2014	Does not provide services to public	35	33	13	8	4	4	3	73	13	15875

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	27	9	7	4	1	80	11	14152
2019	Does not provide services to public	51	29	8	7	4	1	81	11	14923
2018	Provides services to public	44	31	10	9	6	1	76	14	13093
2018	Does not provide services to public	45	32	9	8	5	1	78	14	14463
2017	Provides services to public	46	30	9	8	5	1	78	13	14225
2017	Does not provide services to public	47	31	8	7	5	1	79	12	14888
2014	Provides services to public	49	29	8	7	5	1	79	13	16000
2014	Does not provide services to public	50	29	8	8	5	1	79	13	15866

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	32	6	5	2	86	8	14165
2019	Does not provide services to public	53	32	6	6	2	86	8	14933
2018	Provides services to public	47	37	7	6	3	84	8	13109
2018	Does not provide services to public	48	37	7	6	2	85	8	14452
2017	Provides services to public	43	40	7	6	3	83	9	14201
2017	Does not provide services to public	45	39	7	6	2	84	8	14859
2014	Provides services to public	44	41	7	5	2	85	8	15992
2014	Does not provide services to public	45	40	7	6	2	85	8	15868

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	36	15	4	3	2	1	78	7	14190
2019	Does not provide services to public	45	36	11	4	2	1	0	83	6	14963
2018	Provides services to public	33	40	17	5	3	2	1	75	8	13124
2018	Does not provide services to public	39	40	13	4	2	2	0	80	7	14482

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	25	20	6	4	2	7	67	10	14191
2019	Does not provide services to public	49	26	14	4	2	1	4	79	6	14959

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	32	12	6	4	0	0	78	10	14198
2019	Does not provide services to public	45	32	12	6	4	1	1	78	10	14959
2018	Provides services to public	42	36	11	7	4	1	0	78	11	13111
2018	Does not provide services to public	41	35	12	7	4	1	0	77	11	14421
2017	Provides services to public	40	37	11	8	4	1	0	78	12	14231
2017	Does not provide services to public	40	36	11	7	4	1	0	77	11	14895
2014	Provides services to public	39	37	10	8	5	1	0	77	12	15999
2014	Does not provide services to public	40	36	11	7	4	1	0	77	12	15879
2011	Provides services to public	34	39	12	9	5	1	0	74	14	15989
2011	Does not provide services to public	36	38	11	9	5	1	0	75	13	15509
2008	Provides services to public	37	38	10	8	6	1	0	76	14	15174
2008	Does not provide services to public	36	37	11	9	6	1	1	74	14	13888

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	27	10	4	3	2	1	83	7	14182
2019	Does not provide services to public	55	26	10	4	3	2	1	83	7	14937
2018	Provides services to public	50	30	10	5	4	2	0	81	9	13085
2018	Does not provide services to public	50	29	10	5	3	2	1	81	8	14401
2017	Provides services to public	48	30	11	5	3	2	0	80	9	14230
2017	Does not provide services to public	48	31	10	5	3	2	1	82	8	14892
2014	Provides services to public	47	31	11	5	4	2	1	80	9	15996
2014	Does not provide services to public	48	30	11	5	3	2	1	80	9	15879
2011	Provides services to public	44	33	11	6	4	2	1	78	10	15979
2011	Does not provide services to public	45	32	11	6	3	2	1	80	9	15506
2008	Provides services to public	44	32	11	6	4	3	1	78	11	15179
2008	Does not provide services to public	44	31	11	6	4	3	1	78	10	13885

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	30	9	5	3	1	83	8	14119
2019	Does not provide services to public	52	30	9	5	3	1	83	8	14912
2018	Provides services to public	48	32	9	6	4	1	81	10	13057
2018	Does not provide services to public	47	32	9	6	4	1	80	10	14371
2017	Provides services to public	47	33	9	6	4	1	81	10	14218
2017	Does not provide services to public	46	34	9	6	3	1	81	10	14887
2014	Provides services to public	45	35	9	6	4	1	81	10	15992
2014	Does not provide services to public	47	34	9	7	4	0	81	10	15875
2011	Provides services to public	41	37	10	7	4	1	79	12	15966
2011	Does not provide services to public	43	35	9	7	4	1	79	11	15490
2008	Provides services to public	42	36	9	7	4	1	79	12	15174
2008	Does not provide services to public	42	36	9	7	5	1	79	12	13884

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	79	9	4	1	2	0	5	93	3	14146
2019	Does not provide services to public	80	10	4	1	1	0	4	93	3	14901
2017	Provides services to public	79	11	3	1	2	0	4	94	3	14208
2017	Does not provide services to public	78	11	3	2	2	0	4	93	4	14867
2014	Provides services to public	79	11	3	1	2	0	4	94	3	15993
2014	Does not provide services to public	78	11	3	2	2	0	4	93	4	15872
2011	Provides services to public	78	11	3	1	2	1	4	93	3	15976
2011	Does not provide services to public	78	11	4	2	2	0	4	92	4	15485
2008	Provides services to public	78	7	3	1	3	1	8	93	4	15150
2008	Does not provide services to public	78	7	3	2	3	0	6	91	6	13880

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	17	5	2	3	1	3	89	5	14193
2019	Does not provide services to public	69	19	4	3	2	1	2	90	5	14944
2017	Provides services to public	63	21	5	3	3	1	4	89	6	14204
2017	Does not provide services to public	64	22	4	3	3	1	3	89	6	14864
2014	Provides services to public	64	22	5	3	3	1	3	89	6	15997
2014	Does not provide services to public	64	22	4	3	3	1	3	90	6	15877
2011	Provides services to public	59	26	5	4	4	1	2	87	8	15992
2011	Does not provide services to public	63	24	4	3	3	1	2	89	6	15518

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	23	10	3	3	1	84	6	14222
2019	Does not provide services to public	63	22	8	3	3	1	86	5	14982
2018	Provides services to public	54	27	10	4	4	1	82	8	13083
2018	Does not provide services to public	55	26	10	4	4	1	83	8	14369
2017	Provides services to public	54	25	11	4	4	2	81	8	14214
2017	Does not provide services to public	57	25	9	4	3	2	83	7	14877

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	28	8	5	3	84	8	14218
2019	Does not provide services to public	59	26	8	4	3	85	7	14974
2018	Provides services to public	51	29	10	5	4	80	10	13099
2018	Does not provide services to public	51	28	10	5	4	80	10	14419
2017	Provides services to public	54	26	10	5	4	81	9	14202
2017	Does not provide services to public	56	27	9	5	4	83	9	14861
2014	Provides services to public	52	30	8	5	4	83	9	15986
2014	Does not provide services to public	55	28	8	5	3	84	8	15875

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	46	12	13	5	1	1	69	18	1103
2019	Does not provide services to public	22	47	13	12	4	1	1	71	16	3031

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	29	15	6	5	8	0	71	12	14226
2019	Does not provide services to public	38	32	14	7	4	6	0	74	11	14966
2018	Provides services to public	31	30	17	8	7	7	0	65	16	13178
2018	Does not provide services to public	34	33	15	7	5	6	0	71	13	14493
2017	Provides services to public	29	30	16	9	8	8	0	65	18	14233
2017	Does not provide services to public	33	33	14	7	5	7	0	71	14	14890
2014	Provides services to public	29	31	16	8	7	9	0	66	16	15988
2014	Does not provide services to public	33	34	14	8	5	7	0	71	13	15871
2011	Provides services to public	22	31	20	10	9	8	0	58	21	15993
2011	Does not provide services to public	26	34	18	9	6	7	1	65	16	15493

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	30	17	9	7	4	65	17	14186
2019	Does not provide services to public	34	33	16	9	5	2	69	14	14927
2018	Provides services to public	27	30	18	12	9	3	59	22	13122
2018	Does not provide services to public	30	34	16	10	7	2	66	17	14461
2017	Provides services to public	25	30	18	13	10	3	57	24	14232
2017	Does not provide services to public	29	34	16	11	7	3	65	18	14889
2014	Provides services to public	24	32	19	13	9	3	58	23	15989
2014	Does not provide services to public	28	35	17	11	7	2	64	19	15871
2011	Provides services to public	20	32	20	13	12	3	53	26	15968
2011	Does not provide services to public	23	36	18	11	9	2	60	21	15479
2008	Provides services to public	22	34	18	12	10	3	58	23	15162
2008	Does not provide services to public	27	36	16	10	8	3	64	19	13869

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	28	20	12	8	7	56	22	14169
2019	Does not provide services to public	26	33	19	12	6	5	62	18	14916
2018	Provides services to public	19	28	21	15	11	6	50	27	13132
2018	Does not provide services to public	21	33	20	13	8	5	57	22	14448
2017	Provides services to public	18	27	19	17	12	7	48	31	14223
2017	Does not provide services to public	20	33	19	14	8	6	57	23	14874
2014	Provides services to public	17	28	21	16	11	7	48	30	15985
2014	Does not provide services to public	19	33	20	14	8	5	56	24	15861
2011	Provides services to public	11	30	21	18	11	8	45	32	15987
2011	Does not provide services to public	13	37	20	15	8	6	54	25	15506
2008	Provides services to public	11	32	20	18	11	8	47	32	15161
2008	Does not provide services to public	13	37	19	16	8	7	54	26	13873

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	32	18	13	9	4	59	23	14181
2019	Does not provide services to public	25	36	17	13	6	3	63	20	14949
2018	Provides services to public	20	31	19	16	11	3	53	27	13150
2018	Does not provide services to public	21	35	18	15	8	3	58	24	14474
2017	Provides services to public	19	31	17	16	12	4	53	29	14209
2017	Does not provide services to public	22	36	16	14	8	4	60	23	14873
2014	Provides services to public	18	33	18	16	11	4	54	28	15984
2014	Does not provide services to public	21	36	16	15	9	3	59	24	15853
2011	Provides services to public	14	34	18	18	11	4	50	30	15974
2011	Does not provide services to public	17	39	16	16	8	3	58	25	15489
2008	Provides services to public	17	40	15	16	8	3	59	25	15160
2008	Does not provide services to public	19	42	14	15	7	3	63	22	13875

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	13	9	7	8	25	5	66	21	14212
2019	Does not provide services to public	40	19	11	5	5	15	4	74	12	14988

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	42	16	7	3	1	74	10	14214
2019	Does not provide services to public	33	43	15	6	2	1	77	8	14973
2018	Provides services to public	28	42	17	9	4	1	71	12	13119
2018	Does not provide services to public	30	44	16	7	3	1	74	10	14448
2017	Provides services to public	28	40	16	9	5	1	69	15	14217
2017	Does not provide services to public	31	43	14	7	3	1	75	11	14863
2014	Provides services to public	31	41	16	7	4	1	73	11	16002
2014	Does not provide services to public	35	41	14	6	3	1	77	9	15878
2011	Provides services to public	27	42	17	8	4	1	70	13	15981
2011	Does not provide services to public	31	44	14	7	3	1	76	10	15481

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	35	20	16	8	2	0	55	25	14141
2019	Does not provide services to public	21	38	19	14	6	2	0	60	20	14896

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	37	13	8	4	2	1	75	12	14191
2019	Does not provide services to public	38	36	13	7	3	2	1	77	10	14936
2018	Provides services to public	34	39	13	7	4	2	1	75	12	13102
2018	Does not provide services to public	37	38	13	6	3	2	1	77	10	14467
2017	Provides services to public	38	37	11	7	4	3	1	77	11	14195
2017	Does not provide services to public	41	37	11	6	3	3	1	80	9	14852
2014	Provides services to public	43	37	9	5	3	2	1	82	8	15993
2014	Does not provide services to public	46	36	9	5	2	2	1	84	7	15874
2011	Provides services to public	36	38	11	6	4	3	1	77	11	15963
2011	Does not provide services to public	40	37	11	6	3	3	1	80	9	15468
2008	Provides services to public	30	39	12	8	5	5	1	73	13	15166
2008	Does not provide services to public	34	37	12	8	4	4	1	75	13	13869

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	37	15	6	4	1	75	10	14167
2019	Does not provide services to public	39	37	15	5	3	1	77	8	14911
2018	Provides services to public	35	38	15	6	4	1	74	11	13064
2018	Does not provide services to public	38	39	14	5	3	1	77	8	14423

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	26	17	13	11	7	1	55	26	14198
2019	Does not provide services to public	25	26	18	11	9	7	2	57	23	14952
2018	Provides services to public	21	28	18	14	12	6	1	52	28	13116
2018	Does not provide services to public	22	28	19	13	10	6	2	55	24	14460
2017	Provides services to public	21	27	17	15	12	8	1	52	30	14191
2017	Does not provide services to public	22	27	17	13	10	9	2	55	26	14855
2014	Provides services to public	19	27	17	15	13	8	1	50	32	15996
2014	Does not provide services to public	21	27	17	14	11	8	2	53	27	15863
2011	Provides services to public	15	25	18	17	15	9	1	44	35	15997
2011	Does not provide services to public	17	26	19	14	12	9	3	49	29	15511

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	32	17	13	10	2	59	23	14190
2019	Does not provide services to public	30	35	16	10	7	2	66	17	14949
2018	Provides services to public	22	32	18	15	11	2	54	27	13110
2018	Does not provide services to public	25	36	17	12	8	2	62	20	14455
2017	Provides services to public	22	32	17	15	11	2	56	27	14202
2017	Does not provide services to public	27	37	15	11	7	2	66	19	14869
2014	Provides services to public	22	34	17	15	10	2	57	26	15994
2014	Does not provide services to public	28	37	15	11	7	2	66	19	15873
2011	Provides services to public	21	37	17	14	10	1	58	24	15988
2011	Does not provide services to public	28	38	15	11	7	1	67	18	15505
2008	Provides services to public	21	39	16	13	9	1	61	23	15170
2008	Does not provide services to public	26	40	15	11	7	1	67	18	13884

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	29	15	14	14	2	1	56	29	14211
2019	Does not provide services to public	29	31	14	12	11	2	1	62	24	14973
2018	Provides services to public	22	29	15	15	15	2	1	53	31	13101
2018	Does not provide services to public	25	31	15	14	12	1	1	57	27	14459
2017	Provides services to public	21	28	15	16	16	2	1	51	33	14215
2017	Does not provide services to public	25	31	14	14	13	2	2	58	27	14867
2014	Provides services to public	21	30	14	16	17	2	1	52	34	15995
2014	Does not provide services to public	25	31	14	15	14	2	1	57	29	15871
2011	Provides services to public	17	30	15	18	18	1	1	48	37	15988
2011	Does not provide services to public	20	32	14	16	15	1	2	54	32	15492
2008	Provides services to public	18	37	13	15	15	1	1	56	31	15170
2008	Does not provide services to public	21	37	12	14	13	1	1	59	28	13886

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	24	12	5	3	1	3	79	9	14203
2019	Does not provide services to public	56	23	10	4	2	1	4	83	7	14952

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	8	5	3	3	3	17	87	7	14186
2019	Does not provide services to public	61	9	6	3	3	2	15	85	8	14952

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	25	17	6	4	2	3	71	11	14169
2019	Does not provide services to public	50	23	13	5	3	2	4	78	8	14931

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	21	17	9	7	4	3	64	17	14149
2019	Does not provide services to public	46	21	14	7	5	3	5	72	12	14911

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	20	17	11	10	4	4	59	22	14152
2019	Does not provide services to public	46	18	13	8	6	3	5	70	16	14920

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	18	10	4	3	2	4	82	7	14175
2019	Does not provide services to public	67	15	7	3	2	2	5	87	5	14927

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	10	6	3	4	4	3	87	7	14146
2019	Does not provide services to public	74	9	5	2	2	4	4	90	5	14905

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	8	4	2	2	2	8	92	4	14154
2019	Does not provide services to public	78	7	3	1	1	2	9	94	2	14896

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	36	23	12	6	5	1	57	19	14179
2019	Does not provide services to public	25	41	18	8	3	4	1	69	12	14962
2018	Provides services to public	17	32	24	13	9	5	0	52	23	13125
2018	Does not provide services to public	24	37	22	9	5	3	0	63	14	14481
2017	Provides services to public	17	30	23	13	9	6	1	51	24	14224
2017	Does not provide services to public	23	38	20	9	5	4	0	64	15	14868

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	36	13	6	3	1	78	9	14128
2019	Does not provide services to public	44	37	11	5	2	1	82	7	14884
2018	Provides services to public	45	36	11	4	3	1	82	7	13086
2018	Does not provide services to public	48	36	9	3	2	1	85	5	14446
2017	Provides services to public	41	38	11	5	3	2	80	8	14222
2017	Does not provide services to public	45	39	9	4	2	2	85	6	14872
2014	Provides services to public	44	36	10	5	3	2	82	8	15997
2014	Does not provide services to public	49	35	9	4	2	2	85	6	15874
2011	Provides services to public	33	39	14	7	5	2	73	12	15975
2011	Does not provide services to public	37	40	12	5	3	2	79	8	15489

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	32	11	3	2	2	84	5	14138
2019	Does not provide services to public	52	32	10	2	1	2	86	4	14906
2018	Provides services to public	48	35	10	3	2	2	84	5	13090
2018	Does not provide services to public	50	34	10	2	2	2	86	4	14457
2017	Provides services to public	41	36	14	4	3	3	79	7	14202
2017	Does not provide services to public	45	35	12	3	2	3	83	5	14859
2014	Provides services to public	48	33	10	3	2	3	84	5	15992
2014	Does not provide services to public	52	31	10	3	2	3	86	4	15867

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	33	9	5	3	0	83	7	14191
2019	Does not provide services to public	55	32	7	3	2	0	87	5	14949
2018	Provides services to public	47	35	10	5	4	0	82	8	13064
2018	Does not provide services to public	51	35	8	4	2	0	86	6	14433
2017	Provides services to public	42	37	10	6	4	0	80	10	14220
2017	Does not provide services to public	49	36	8	4	3	0	85	7	14877
2014	Provides services to public	46	35	9	5	4	0	81	9	15990
2014	Does not provide services to public	52	34	8	4	2	0	86	6	15871
2011	Provides services to public	36	40	12	6	5	0	77	11	15941
2011	Does not provide services to public	43	39	9	5	3	0	83	8	15453
2008	Provides services to public	34	42	11	7	5	0	77	12	15159
2008	Does not provide services to public	39	42	10	5	3	1	82	9	13882

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	32	14	7	4	0	75	11	14173
2019	Does not provide services to public	48	32	11	5	3	0	80	8	14943
2018	Provides services to public	38	32	16	8	6	0	71	13	13081
2018	Does not provide services to public	43	34	13	6	4	0	77	9	14459
2017	Provides services to public	33	34	17	9	7	1	67	16	14203
2017	Does not provide services to public	41	35	14	6	4	1	76	10	14859
2014	Provides services to public	31	36	16	10	6	1	68	16	15999
2014	Does not provide services to public	38	36	13	7	5	1	75	12	15877
2011	Provides services to public	28	38	18	9	7	1	66	16	15972
2011	Does not provide services to public	35	38	16	6	4	1	73	11	15484

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	34	14	8	4	0	73	13	14100
2019	Does not provide services to public	45	34	12	6	3	0	80	9	14863
2018	Provides services to public	35	35	15	9	5	0	71	14	13017
2018	Does not provide services to public	41	36	13	6	4	0	77	10	14402
2017	Provides services to public	30	37	16	10	6	0	67	17	14194
2017	Does not provide services to public	39	37	13	7	4	0	76	11	14876
2014	Provides services to public	29	38	15	11	6	0	68	17	15996
2014	Does not provide services to public	37	38	12	8	4	0	76	12	15873
2011	Provides services to public	26	41	17	10	6	1	67	16	15964
2011	Does not provide services to public	34	40	14	7	4	0	75	11	15477
2008	Provides services to public	28	43	14	9	5	0	71	15	15158
2008	Does not provide services to public	35	42	12	8	4	0	77	11	13875

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	25	20	12	8	4	58	21	14215
2019	Does not provide services to public	40	25	17	9	5	3	68	14	14964
2018	Provides services to public	30	26	20	12	9	3	58	21	13122
2018	Does not provide services to public	37	27	18	9	6	3	66	16	14480
2017	Provides services to public	27	27	20	12	9	5	57	22	14206
2017	Does not provide services to public	35	27	17	9	6	4	66	16	14860
2014	Provides services to public	28	27	19	12	9	5	58	22	15993
2014	Does not provide services to public	36	28	17	9	6	4	66	16	15878
2011	Provides services to public	25	28	19	12	9	5	57	23	15971
2011	Does not provide services to public	34	28	17	10	7	4	65	17	15473
2008	Provides services to public	26	29	17	13	9	6	59	22	15163
2008	Does not provide services to public	32	30	16	10	7	5	66	17	13880

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	23	40	37	14234
2019	Does not provide services to public	24	41	35	15007
2018	Provides services to public	21	44	35	13206
2018	Does not provide services to public	24	42	34	14561
2017	Provides services to public	20	46	34	14231
2017	Does not provide services to public	24	44	32	14883
2014	Provides services to public	20	46	34	16000
2014	Does not provide services to public	23	45	32	15879
2011	Provides services to public	21	47	32	16006
2011	Does not provide services to public	25	45	30	15524

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	18	42	20	6	10	4	3159
2019	Does not provide services to public	23	44	16	4	9	4	3561
2018	Provides services to public	19	45	20	7	4	5	2729
2018	Does not provide services to public	24	45	18	4	4	5	3435
2017	Provides services to public	24	39	16	7	8	7	2838
2017	Does not provide services to public	25	42	17	4	7	6	3558
2014	Provides services to public	24	44	15	9	9999	7	3233
2014	Does not provide services to public	26	47	14	6	9999	6	3680
2011	Provides services to public	25	40	19	9	9999	7	3296
2011	Does not provide services to public	24	47	17	5	9999	6	3794

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	48	11	6	2	1	1	80	9	14190
2019	Does not provide services to public	40	44	8	4	1	1	2	86	5	14941

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	28	8	2	1	5	1	88	3	14185
2019	Does not provide services to public	61	24	7	2	1	4	2	91	2	14934

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	14216
2019	Does not provide services to public	11	89	14963
2018	Provides services to public	13	87	13186
2018	Does not provide services to public	11	89	14536

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	48	52	1624
2019	Does not provide services to public	50	50	1602
2018	Provides services to public	49	51	1745
2018	Does not provide services to public	51	49	1657

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	62	38	1624
2019	Does not provide services to public	57	43	1602
2018	Provides services to public	63	37	1745
2018	Does not provide services to public	60	40	1657

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	1624
2019	Does not provide services to public	9	91	1602
2018	Provides services to public	4	96	1745
2018	Does not provide services to public	7	93	1657

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	1624
2019	Does not provide services to public	5	95	1602
2018	Provides services to public	5	95	1745
2018	Does not provide services to public	4	96	1657

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	1624
2019	Does not provide services to public	3	97	1602
2018	Provides services to public	17	83	1745
2018	Does not provide services to public	4	96	1657

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	1624
2019	Does not provide services to public	3	97	1602
2018	Provides services to public	3	97	1745
2018	Does not provide services to public	3	97	1657

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	1617
2019	Does not provide services to public	36	64	1592
2018	Provides services to public	38	62	1742
2018	Does not provide services to public	34	66	1654

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	37	63	1617
2019	Does not provide services to public	36	64	1592
2018	Provides services to public	39	61	1742
2018	Does not provide services to public	37	63	1654

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	1617
2019	Does not provide services to public	41	59	1592
2018	Provides services to public	40	60	1742
2018	Does not provide services to public	42	58	1654

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	1617
2019	Does not provide services to public	39	61	1592
2018	Provides services to public	44	56	1742
2018	Does not provide services to public	39	61	1654

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	1617
2019	Does not provide services to public	27	73	1592
2018	Provides services to public	26	74	1742
2018	Does not provide services to public	28	72	1654

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	52	48	1617
2019	Does not provide services to public	52	48	1592
2018	Provides services to public	57	43	1742
2018	Does not provide services to public	51	49	1654

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	1617
2019	Does not provide services to public	33	67	1592
2018	Provides services to public	35	65	1742
2018	Does not provide services to public	33	67	1654

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	1	99	1617
2019	Does not provide services to public	1	99	1592
2018	Provides services to public	1	99	1742
2018	Does not provide services to public	1	99	1654

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	1617
2019	Does not provide services to public	8	92	1592
2018	Provides services to public	9	91	1742
2018	Does not provide services to public	7	93	1654

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	1617
2019	Does not provide services to public	8	92	1592
2018	Provides services to public	12	88	1742
2018	Does not provide services to public	9	91	1654

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	1617
2019	Does not provide services to public	46	54	1592
2018	Provides services to public	50	50	1742
2018	Does not provide services to public	46	54	1654

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	1617
2019	Does not provide services to public	20	80	1592
2018	Provides services to public	22	78	1742
2018	Does not provide services to public	21	79	1654

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	1617
2019	Does not provide services to public	15	85	1592
2018	Provides services to public	14	86	1742
2018	Does not provide services to public	15	85	1654

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	1613
2019	Does not provide services to public	48	52	1586
2018	Provides services to public	45	55	1741
2018	Does not provide services to public	49	51	1655

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	1613
2019	Does not provide services to public	25	75	1586
2018	Provides services to public	23	77	1741
2018	Does not provide services to public	27	73	1655

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	1613
2019	Does not provide services to public	6	94	1586
2018	Provides services to public	4	96	1741
2018	Does not provide services to public	6	94	1655

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	26	74	1613
2019	Does not provide services to public	18	82	1586
2018	Provides services to public	26	74	1741
2018	Does not provide services to public	20	80	1655

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	1613
2019	Does not provide services to public	9	91	1586
2018	Provides services to public	10	90	1741
2018	Does not provide services to public	8	92	1655

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	1613
2019	Does not provide services to public	5	95	1586
2018	Provides services to public	8	92	1741
2018	Does not provide services to public	5	95	1655

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	1613
2019	Does not provide services to public	14	86	1586
2018	Provides services to public	14	86	1741
2018	Does not provide services to public	12	88	1655

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	1613
2019	Does not provide services to public	10	90	1586
2018	Provides services to public	9	91	1741
2018	Does not provide services to public	10	90	1655

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	1613
2019	Does not provide services to public	29	71	1586
2018	Provides services to public	30	70	1741
2018	Does not provide services to public	26	74	1655

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	1498
2019	Does not provide services to public	13	87	1500
2018	Provides services to public	11	89	1601
2018	Does not provide services to public	11	89	1569

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	1498
2019	Does not provide services to public	20	80	1500
2018	Provides services to public	19	81	1601
2018	Does not provide services to public	19	81	1569

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	1498
2019	Does not provide services to public	11	89	1500
2018	Provides services to public	10	90	1601
2018	Does not provide services to public	10	90	1569

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	1498
2019	Does not provide services to public	7	93	1500
2018	Provides services to public	7	93	1601
2018	Does not provide services to public	8	92	1569

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	1498
2019	Does not provide services to public	10	90	1500
2018	Provides services to public	9	91	1601
2018	Does not provide services to public	9	91	1569

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	1498
2019	Does not provide services to public	10	90	1500
2018	Provides services to public	8	92	1601
2018	Does not provide services to public	10	90	1569

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	1498
2019	Does not provide services to public	12	88	1500
2018	Provides services to public	8	92	1601
2018	Does not provide services to public	12	88	1569

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	1498
2019	Does not provide services to public	12	88	1500
2018	Provides services to public	11	89	1601
2018	Does not provide services to public	9	91	1569

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	1498
2019	Does not provide services to public	12	88	1500
2018	Provides services to public	13	87	1601
2018	Does not provide services to public	12	88	1569

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	1498
2019	Does not provide services to public	27	73	1500
2018	Provides services to public	27	73	1601
2018	Does not provide services to public	25	75	1569

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	1498
2019	Does not provide services to public	9	91	1500
2018	Provides services to public	9	91	1601
2018	Does not provide services to public	7	93	1569

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	46	54	1498
2019	Does not provide services to public	46	54	1500
2018	Provides services to public	47	53	1601
2018	Does not provide services to public	43	57	1569

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	2	98	1498
2019	Does not provide services to public	1	99	1500
2018	Provides services to public	2	98	1601
2018	Does not provide services to public	1	99	1569

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	53	47	1498
2019	Does not provide services to public	53	47	1500
2018	Provides services to public	56	44	1601
2018	Does not provide services to public	55	45	1569

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	1498
2019	Does not provide services to public	4	96	1500
2018	Provides services to public	3	97	1601
2018	Does not provide services to public	4	96	1569

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	1498
2019	Does not provide services to public	12	88	1500
2018	Provides services to public	11	89	1601
2018	Does not provide services to public	12	88	1569

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	14211
2019	Does not provide services to public	14	86	14963

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	17	18	6	5	24	7	57	17	14219
2019	Does not provide services to public	24	19	17	6	5	22	7	60	16	14977
2018	Provides services to public	21	19	22	6	6	21	5	54	17	13134
2018	Does not provide services to public	21	21	21	6	5	22	5	57	14	14494
2017	Provides services to public	19	19	19	6	6	23	7	55	17	14226
2017	Does not provide services to public	22	21	18	5	5	23	7	61	14	14890
2014	Provides services to public	20	20	19	6	6	23	6	56	17	16001
2014	Does not provide services to public	24	21	18	5	4	22	6	62	13	15868

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	29	14	5	4	6	1	76	10	14213
2019	Does not provide services to public	43	30	13	5	3	6	1	78	8	14979
2018	Provides services to public	35	31	16	5	4	6	1	72	11	13145
2018	Does not provide services to public	36	33	16	5	3	6	1	74	9	14483
2017	Provides services to public	33	32	15	5	5	8	1	72	11	14220
2017	Does not provide services to public	37	33	14	5	3	7	1	76	9	14861
2014	Provides services to public	35	33	15	5	4	7	1	73	11	15985
2014	Does not provide services to public	38	32	14	4	3	7	1	77	8	15862
2011	Provides services to public	39	38	11	5	3	3	0	79	9	15970
2011	Does not provide services to public	43	38	10	5	2	3	0	83	7	15489

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	14214
2019	Does not provide services to public	6	94	14960
2018	Provides services to public	8	92	13171
2018	Does not provide services to public	6	94	14510

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	30	70	1133
2019	Does not provide services to public	32	68	873
2018	Provides services to public	31	69	1116
2018	Does not provide services to public	33	67	900

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	77	23	1133
2019	Does not provide services to public	78	22	873
2018	Provides services to public	77	23	1116
2018	Does not provide services to public	77	23	900

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	2	98	1133
2019	Does not provide services to public	3	97	873
2018	Provides services to public	2	98	1116
2018	Does not provide services to public	3	97	900

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	1133
2019	Does not provide services to public	6	94	873
2018	Provides services to public	6	94	1116
2018	Does not provide services to public	6	94	900

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	1133
2019	Does not provide services to public	3	97	873
2018	Provides services to public	13	87	1116
2018	Does not provide services to public	3	97	900

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	1133
2019	Does not provide services to public	10	90	873
2018	Provides services to public	10	90	1116
2018	Does not provide services to public	9	91	900

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	1113
2019	Does not provide services to public	27	73	858
2018	Provides services to public	34	66	1114
2018	Does not provide services to public	23	77	899

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	1113
2019	Does not provide services to public	22	78	858
2018	Provides services to public	24	76	1114
2018	Does not provide services to public	21	79	899

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	1113
2019	Does not provide services to public	18	82	858
2018	Provides services to public	21	79	1114
2018	Does not provide services to public	17	83	899

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	1113
2019	Does not provide services to public	7	93	858
2018	Provides services to public	9	91	1114
2018	Does not provide services to public	6	94	899

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	30	70	1113
2019	Does not provide services to public	29	71	858
2018	Provides services to public	26	74	1114
2018	Does not provide services to public	29	71	899

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	28	72	1113
2019	Does not provide services to public	21	79	858
2018	Provides services to public	28	72	1114
2018	Does not provide services to public	22	78	899

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	1113
2019	Does not provide services to public	3	97	858
2018	Provides services to public	4	96	1114
2018	Does not provide services to public	3	97	899

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	1113
2019	Does not provide services to public	1	99	858
2018	Provides services to public	2	98	1114
2018	Does not provide services to public	2	98	899

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	1113
2019	Does not provide services to public	5	95	858
2018	Provides services to public	7	93	1114
2018	Does not provide services to public	5	95	899

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	1113
2019	Does not provide services to public	10	90	858
2018	Provides services to public	11	89	1114
2018	Does not provide services to public	11	89	899

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	1	99	1113
2019	Does not provide services to public	1	99	858
2018	Provides services to public	2	98	1114
2018	Does not provide services to public	1	99	899

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	1113
2019	Does not provide services to public	18	82	858
2018	Provides services to public	16	84	1114
2018	Does not provide services to public	20	80	899

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	1113
2019	Does not provide services to public	17	83	858
2018	Provides services to public	16	84	1114
2018	Does not provide services to public	19	81	899

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	26	74	1103
2019	Does not provide services to public	27	73	852
2018	Provides services to public	25	75	1119
2018	Does not provide services to public	26	74	898

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	1103
2019	Does not provide services to public	12	88	852
2018	Provides services to public	12	88	1119
2018	Does not provide services to public	14	86	898

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	1103
2019	Does not provide services to public	2	98	852
2018	Provides services to public	3	97	1119
2018	Does not provide services to public	3	97	898

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	1103
2019	Does not provide services to public	16	84	852
2018	Provides services to public	19	81	1119
2018	Does not provide services to public	18	82	898

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	1103
2019	Does not provide services to public	4	96	852
2018	Provides services to public	4	96	1119
2018	Does not provide services to public	4	96	898

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	1103
2019	Does not provide services to public	4	96	852
2018	Provides services to public	6	94	1119
2018	Does not provide services to public	6	94	898

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	1103
2019	Does not provide services to public	7	93	852
2018	Provides services to public	9	91	1119
2018	Does not provide services to public	9	91	898

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	1103
2019	Does not provide services to public	7	93	852
2018	Provides services to public	7	93	1119
2018	Does not provide services to public	7	93	898

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	1103
2019	Does not provide services to public	53	47	852
2018	Provides services to public	52	48	1119
2018	Does not provide services to public	49	51	898

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	979
2019	Does not provide services to public	6	94	768
2018	Provides services to public	4	96	1046
2018	Does not provide services to public	7	93	844

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	979
2019	Does not provide services to public	16	84	768
2018	Provides services to public	14	86	1046
2018	Does not provide services to public	11	89	844

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	979
2019	Does not provide services to public	4	96	768
2018	Provides services to public	3	97	1046
2018	Does not provide services to public	4	96	844

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	2	98	979
2019	Does not provide services to public	2	98	768
2018	Provides services to public	2	98	1046
2018	Does not provide services to public	2	98	844

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	979
2019	Does not provide services to public	3	97	768
2018	Provides services to public	2	98	1046
2018	Does not provide services to public	3	97	844

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	979
2019	Does not provide services to public	4	96	768
2018	Provides services to public	4	96	1046
2018	Does not provide services to public	5	95	844

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	979
2019	Does not provide services to public	8	92	768
2018	Provides services to public	5	95	1046
2018	Does not provide services to public	7	93	844

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	979
2019	Does not provide services to public	10	90	768
2018	Provides services to public	10	90	1046
2018	Does not provide services to public	9	91	844

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	979
2019	Does not provide services to public	9	91	768
2018	Provides services to public	11	89	1046
2018	Does not provide services to public	9	91	844

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	979
2019	Does not provide services to public	26	74	768
2018	Provides services to public	22	78	1046
2018	Does not provide services to public	22	78	844

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	979
2019	Does not provide services to public	8	92	768
2018	Provides services to public	9	91	1046
2018	Does not provide services to public	8	92	844

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	979
2019	Does not provide services to public	45	55	768
2018	Provides services to public	43	57	1046
2018	Does not provide services to public	40	60	844

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	2	98	979
2019	Does not provide services to public	1	99	768
2018	Provides services to public	2	98	1046
2018	Does not provide services to public	1	99	844

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	59	41	979
2019	Does not provide services to public	63	37	768
2018	Provides services to public	63	37	1046
2018	Does not provide services to public	64	36	844

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	979
2019	Does not provide services to public	3	97	768
2018	Provides services to public	3	97	1046
2018	Does not provide services to public	3	97	844

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	979
2019	Does not provide services to public	9	91	768
2018	Provides services to public	14	86	1046
2018	Does not provide services to public	12	88	844

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	14190
2019	Does not provide services to public	8	92	14964

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	17	19	4	4	25	6	61	12	14199
2019	Does not provide services to public	27	18	18	4	3	24	7	64	9	14955
2018	Provides services to public	23	19	23	4	4	23	4	58	10	13151
2018	Does not provide services to public	23	21	22	3	3	24	5	61	8	14500
2017	Provides services to public	21	20	20	4	4	27	6	59	11	14221
2017	Does not provide services to public	24	20	18	3	2	27	6	65	8	14882
2014	Provides services to public	21	19	20	3	3	27	5	60	10	15996
2014	Does not provide services to public	24	19	19	3	2	27	6	65	7	15867

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	28	14	4	3	7	1	77	8	14182
2019	Does not provide services to public	45	28	14	3	2	7	1	79	6	14966
2018	Provides services to public	37	31	17	4	4	7	1	74	8	13154
2018	Does not provide services to public	38	32	16	3	2	7	1	76	6	14507
2017	Provides services to public	35	32	16	4	3	9	1	75	8	14183
2017	Does not provide services to public	39	32	14	3	2	9	1	79	5	14859
2014	Provides services to public	36	32	15	3	3	9	1	76	7	15987
2014	Does not provide services to public	40	31	14	3	2	9	1	79	5	15859
2011	Provides services to public	41	37	11	4	2	4	0	82	7	15967
2011	Does not provide services to public	45	36	10	3	2	4	0	85	5	15484

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	30	20	10	11	0	1	58	21	14211
2019	Does not provide services to public	36	31	17	8	7	0	1	68	15	14970
2018	Provides services to public	24	29	22	11	12	0	1	53	24	13156
2018	Does not provide services to public	30	30	20	10	8	0	1	61	18	14499
2017	Provides services to public	24	28	21	12	13	1	2	53	26	14215
2017	Does not provide services to public	30	28	18	11	10	1	2	60	22	14859

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	30	25	13	8	1	54	21	14199
2019	Does not provide services to public	25	32	24	12	7	1	57	19	14967
2018	Provides services to public	19	26	29	15	10	1	46	25	13137
2018	Does not provide services to public	19	29	28	14	8	1	49	23	14491
2017	Provides services to public	19	28	27	15	9	1	48	25	14206
2017	Does not provide services to public	21	30	26	13	8	1	52	22	14857

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	28	17	9	6	0	4	66	16	14161
2019	Does not provide services to public	33	32	19	9	5	0	2	66	14	14904
2018	Provides services to public	27	27	22	11	8	1	3	57	20	13083
2018	Does not provide services to public	26	29	24	12	7	0	2	56	19	14443
2017	Provides services to public	27	27	20	12	8	1	5	58	22	14193
2017	Does not provide services to public	26	31	22	12	7	1	3	59	19	14835

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	24	17	10	8	2	3	64	19	14130
2019	Does not provide services to public	31	28	19	11	7	1	2	61	19	14899
2018	Provides services to public	30	23	20	11	10	2	3	57	22	13094
2018	Does not provide services to public	26	26	22	14	9	1	2	53	24	14439
2017	Provides services to public	29	22	18	13	10	3	5	56	25	14202
2017	Does not provide services to public	26	26	21	13	9	1	3	54	23	14862

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	14	5	1	1	1	9	91	3	14144
2019	Does not provide services to public	63	18	7	3	2	0	7	88	5	14917
2018	Provides services to public	62	16	7	2	1	1	11	88	4	13081
2018	Does not provide services to public	57	19	9	4	2	1	8	83	7	14458
2017	Provides services to public	56	15	7	2	1	1	18	87	4	14170
2017	Does not provide services to public	53	19	9	3	2	1	13	84	6	14842

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	29	18	8	7	1	68	14	14194
2019	Does not provide services to public	40	30	17	7	5	1	71	12	14950
2018	Provides services to public	36	27	20	9	7	1	64	16	13125
2018	Does not provide services to public	36	28	19	9	6	1	66	15	14478
2017	Provides services to public	32	30	21	10	6	1	62	16	14160
2017	Does not provide services to public	34	31	20	9	5	1	66	14	14809

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	33	19	8	5	1	2	67	13	14188
2019	Does not provide services to public	35	36	18	6	3	1	2	72	10	14942
2018	Provides services to public	26	33	23	10	6	1	2	60	16	13093
2018	Does not provide services to public	29	36	21	8	4	1	1	66	13	14459
2017	Provides services to public	27	31	22	11	6	1	2	60	17	14153
2017	Does not provide services to public	31	34	20	9	4	1	2	67	13	14786

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	30	21	11	6	1	2	60	18	14174
2019	Does not provide services to public	27	35	21	10	5	0	1	64	15	14924
2018	Provides services to public	23	29	24	14	8	1	2	53	22	13100
2018	Does not provide services to public	22	33	25	12	6	1	1	56	19	14440
2017	Provides services to public	23	29	23	14	8	1	2	53	23	14160
2017	Does not provide services to public	23	32	22	13	6	1	2	57	20	14803

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	30	16	8	5	1	1	70	13	14161
2019	Does not provide services to public	37	33	17	8	4	0	1	71	12	14922
2018	Provides services to public	32	30	20	10	6	0	2	64	16	13076
2018	Does not provide services to public	31	33	20	10	5	0	1	65	15	14458
2017	Provides services to public	32	30	19	10	5	1	2	65	16	14160
2017	Does not provide services to public	31	33	19	10	5	1	2	66	15	14797

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	27	15	8	7	1	1	69	16	14157
2019	Does not provide services to public	48	27	13	6	5	0	1	75	11	14917

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	30	22	12	8	0	1	58	20	14123
2019	Does not provide services to public	33	33	19	9	4	0	1	67	14	14868
2018	Provides services to public	23	28	24	14	9	0	1	52	24	13062
2018	Does not provide services to public	27	32	23	12	6	0	1	59	18	14420
2017	Provides services to public	22	30	23	14	9	1	2	54	23	14124
2017	Does not provide services to public	27	32	22	11	6	1	2	60	18	14782

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	24	11	5	4	2	79	9	14127
2019	Does not provide services to public	60	23	10	4	2	2	84	6	14893
2018	Provides services to public	51	23	12	6	4	3	76	11	13038
2018	Does not provide services to public	56	22	11	5	3	3	81	8	14397
2017	Provides services to public	49	24	14	6	4	3	76	10	14215
2017	Does not provide services to public	56	23	11	5	3	2	81	7	14870

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	13	6	2	2	1	6	89	5	14140
2019	Does not provide services to public	74	12	4	2	2	1	7	92	3	14885
2018	Provides services to public	65	15	8	3	3	1	6	86	6	13075
2018	Does not provide services to public	70	14	6	2	2	1	5	90	4	14415

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	12	6	4	4	1	3	86	8	14177
2019	Does not provide services to public	73	12	5	3	3	1	3	88	7	14911
2018	Provides services to public	66	14	7	4	4	1	4	84	8	13070
2018	Does not provide services to public	71	13	6	3	3	1	4	88	7	14433
2017	Provides services to public	67	14	6	4	3	1	4	86	8	14214
2017	Does not provide services to public	72	12	5	3	3	1	4	89	6	14858

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	22	8	2	2	2	88	4	14128
2019	Does not provide services to public	58	26	8	3	2	2	86	5	14860
2018	Provides services to public	58	26	9	3	2	2	86	5	13126
2018	Does not provide services to public	54	28	10	4	2	2	83	6	14486
2017	Provides services to public	60	25	8	3	1	3	87	4	14189
2017	Does not provide services to public	56	27	9	3	2	2	86	5	14864

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	19	8	5	4	0	2	82	9	14109
2019	Does not provide services to public	64	18	8	4	4	0	2	84	8	14839
2018	Provides services to public	54	21	11	6	5	0	2	77	12	13082
2018	Does not provide services to public	57	22	10	5	4	0	2	80	10	14429
2017	Provides services to public	57	20	10	5	4	1	3	80	10	14205
2017	Does not provide services to public	61	20	8	5	4	1	2	84	9	14854

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	7	3	1	1	0	27	93	2	14049
2019	Does not provide services to public	58	12	5	2	1	0	22	90	3	14817
2018	Provides services to public	53	8	4	1	1	0	32	91	3	13003
2018	Does not provide services to public	51	13	6	2	1	0	27	88	4	14372
2017	Provides services to public	53	8	3	1	1	1	33	92	3	14193
2017	Does not provide services to public	53	13	5	2	1	1	26	90	4	14847

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	22	11	4	3	0	4	82	7	14103
2019	Does not provide services to public	70	16	5	1	1	0	6	92	2	14851
2018	Provides services to public	49	24	14	5	3	0	4	77	9	13054
2018	Does not provide services to public	64	18	7	2	1	0	8	90	3	14424
2017	Provides services to public	51	23	12	5	2	1	6	80	7	14121
2017	Does not provide services to public	66	16	5	2	1	1	9	91	3	14777

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	16	10	7	12	1	3	70	20	14179
2019	Does not provide services to public	67	13	7	4	6	0	3	83	10	14897
2018	Provides services to public	50	17	10	7	11	0	3	70	19	13127
2018	Does not provide services to public	62	15	7	5	6	1	4	81	11	14475
2017	Provides services to public	46	19	11	8	11	1	4	68	20	14224
2017	Does not provide services to public	60	16	8	5	6	1	4	79	12	14870

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	29	14	5	3	2	78	8	14145
2019	Does not provide services to public	51	29	12	4	2	2	82	6	14868
2018	Provides services to public	42	30	16	6	3	2	74	9	13100
2018	Does not provide services to public	47	30	14	5	2	2	78	7	14454
2017	Provides services to public	43	31	14	5	3	3	77	8	14202
2017	Does not provide services to public	47	31	13	5	2	3	80	7	14842

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	34	34	12	4	50	16	14242
2019	Does not provide services to public	20	37	31	9	3	57	12	14994
2018	Provides services to public	13	31	37	13	5	44	19	13174
2018	Does not provide services to public	16	34	34	11	4	50	15	14544
2017	Provides services to public	11	29	39	14	7	40	21	14227
2017	Does not provide services to public	14	32	37	11	4	47	16	14894

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	20	39	21	8	0	30	31	14108
2019	Does not provide services to public	8	16	40	25	11	0	36	24	14852
2018	Provides services to public	11	20	40	20	8	0	28	32	13025
2018	Does not provide services to public	8	17	40	24	10	0	34	26	14336
2017	Provides services to public	10	20	41	19	8	0	28	31	14169
2017	Does not provide services to public	7	17	41	24	10	1	35	25	14825

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	41	14	7	3	2	76	10	14188
2019	Does not provide services to public	36	40	13	5	2	2	78	8	14950
2018	Provides services to public	32	42	14	7	3	2	75	11	13138
2018	Does not provide services to public	35	41	14	6	2	2	78	8	14484
2017	Provides services to public	25	43	15	8	5	3	71	13	14196
2017	Does not provide services to public	29	43	15	6	4	4	75	10	14853

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	35	18	12	7	2	62	19	14209
2019	Does not provide services to public	30	38	16	9	5	2	69	14	14963
2018	Provides services to public	24	36	17	12	8	2	61	21	13150
2018	Does not provide services to public	27	39	16	10	5	2	68	16	14497
2017	Provides services to public	16	38	19	15	10	2	56	25	14201
2017	Does not provide services to public	22	42	17	11	6	2	65	17	14880

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	14215
2019	Does not provide services to public	15	85	14977
2017	Provides services to public	19	81	14204
2017	Does not provide services to public	15	85	14878
2014	Provides services to public	17	83	15971
2014	Does not provide services to public	13	87	15844

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	83	17	2595
2019	Does not provide services to public	83	17	2208
2017	Provides services to public	80	20	2622
2017	Does not provide services to public	81	19	2251
2014	Provides services to public	81	19	2764
2014	Does not provide services to public	81	19	2098

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	34	7	11	5	0	77	16	2127
2019	Does not provide services to public	49	32	6	8	4	1	82	12	1811
2017	Provides services to public	42	38	6	8	5	1	81	13	2094
2017	Does not provide services to public	46	36	5	7	4	0	83	12	1818
2014	Provides services to public	50	33	5	8	4	0	84	12	2246
2014	Does not provide services to public	54	31	6	6	3	0	85	9	1705

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	38	17	6	5	4	1	32	68	14182
2019	Does not provide services to public	34	40	15	5	3	3	1	36	64	14942
2018	Provides services to public	35	30	18	7	6	3	1	37	63	13199
2018	Does not provide services to public	40	31	15	6	4	3	1	42	58	14560
2017	Provides services to public	35	28	18	8	6	4	1	37	63	14231
2017	Does not provide services to public	41	28	15	7	5	4	1	43	57	14890

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	9272
2019	Does not provide services to public	45	55	9235

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	68	32	9142
2019	Does not provide services to public	68	32	9107
2018	Provides services to public	53	47	7929
2018	Does not provide services to public	55	45	8055

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	25	22	14	12	2	11	45	30	9161
2019	Does not provide services to public	16	28	20	13	10	2	11	51	26	9117
2018	Provides services to public	10	24	21	17	17	2	9	39	37	7965
2018	Does not provide services to public	14	26	21	15	14	2	9	45	32	8113
2017	Provides services to public	10	21	18	17	21	2	11	36	43	8522
2017	Does not provide services to public	11	22	18	16	18	2	12	39	40	8065

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	23	20	17	17	3	10	37	40	9169
2019	Does not provide services to public	12	23	20	16	15	2	12	41	37	9122
2018	Provides services to public	7	19	19	20	26	2	7	29	50	7955
2018	Does not provide services to public	8	21	19	20	22	2	8	32	46	8117
2017	Provides services to public	5	16	16	19	34	2	8	24	59	8517
2017	Does not provide services to public	5	16	15	21	31	2	11	24	59	8060

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	18	10	4	4	2	8	80	9	14097
2019	Does not provide services to public	54	18	10	5	4	1	7	79	10	14844
2018	Provides services to public	54	16	10	5	5	2	8	79	11	13137
2018	Does not provide services to public	55	16	10	6	5	1	8	78	11	14503

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Canada Revenue Agency by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment