2019 Public Service Employee Survey Results for the Public Service by Question 94. Please indicate your occupational group and level. Occupational group and level - SW

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	31	49	5	11	3	80	15	144
2019	SW-02	28	50	6	13	3	78	16	114
2017	SW	28	48	4	15	6	76	20	105
2017	SW-02	26	50	5	13	7	76	19	89
2014	SW	23	49	6	13	8	72	21	118
2014	SW-02	23	48	8	15	6	72	21	103
2011	SW	31	50	4	11	4	81	15	125
2011	SW-01	34	47	4	14	2	80	16	53
2011	SW-02	32	57	2	6	2	89	9	48
2011	SW-03	39	35	0	19	8	73	27	11
2008	SW	26	51	8	3	12	77	15	79
2008	SW-01	21	56	0	12	12	77	23	34
2008	SW-02	24	56	6	0	14	80	14	28

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	68	15	5	5	3	0	4	86	8	143
2019	SW-02	65	17	6	5	4	0	3	85	9	113
2017	SW	78	12	3	5	1	0	1	91	6	105
2017	SW-02	81	12	1	4	1	0	1	94	6	89
2014	SW	74	11	7	4	4	0	0	86	8	118
2014	SW-02	74	12	7	3	4	0	0	86	7	103
2011	SW	84	9	0	3	3	0	1	94	6	124
2011	SW-01	85	10	0	4	2	0	0	94	6	53
2011	SW-02	81	8	0	4	4	0	2	91	9	47
2011	SW-03	90	10	0	0	0	0	0	100	0	11
2008	SW	73	17	1	5	2	1	1	92	7	79
2008	SW-01	71	18	0	6	0	3	3	94	6	34
2008	SW-02	74	12	2	8	4	0	0	86	12	28

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	36	39	6	12	7	75	19	144
2019	SW-02	33	40	8	11	9	73	20	114
2017	SW	30	35	7	13	14	65	27	105
2017	SW-02	28	36	6	16	14	64	30	89
2014	SW	36	31	4	17	12	67	29	118
2014	SW-02	34	32	4	20	11	66	30	103
2011	SW	40	34	4	10	13	74	22	126
2011	SW-01	39	32	2	9	18	71	27	53
2011	SW-02	43	29	6	13	9	72	22	48
2011	SW-03	53	47	0	0	0	100	0	12

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	22	39	13	19	6	0	62	25	144
2019	SW-02	22	39	13	20	7	0	61	26	114
2018	SW	25	35	15	16	8	1	61	24	102
2018	SW-02	23	34	18	15	9	1	58	24	80
2018	SW-03	30	39	0	31	0	0	69	31	10
2017	SW	20	48	13	10	9	0	68	19	105
2017	SW-02	20	49	15	8	9	0	69	16	89
2014	SW	13	43	9	23	12	0	56	35	118
2014	SW-02	14	43	10	23	9	0	57	32	103
2011	SW	27	38	14	12	9	0	65	21	125
2011	SW-01	30	30	13	13	14	0	60	27	53
2011	SW-02	26	39	15	13	7	0	65	20	47
2011	SW-03	25	44	15	7	9	0	69	16	12
2008	SW	26	44	9	14	7	0	70	21	78
2008	SW-01	27	56	0	18	0	0	82	18	33
2008	SW-02	23	44	6	16	12	0	66	28	28

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	31	39	11	15	3	1	71	18	142
2019	SW-02	27	41	13	14	4	1	69	18	113
2017	SW	36	41	9	11	4	0	77	15	105
2017	SW-02	35	39	10	13	4	0	74	16	89
2014	SW	30	44	10	13	2	0	75	16	118
2014	SW-02	30	46	10	12	3	0	76	15	103

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	43	36	9	7	4	0	0	79	12	144
2019	SW-02	43	34	10	9	5	0	0	77	13	114
2018	SW	36	34	12	14	3	0	1	71	17	102
2018	SW-02	33	37	14	11	4	0	1	71	15	80
2018	SW-03	69	10	0	21	0	0	0	79	21	10
2017	SW	27	41	13	8	11	0	0	68	19	105
2017	SW-02	27	42	13	6	12	0	0	69	18	89
2014	SW	26	43	10	9	11	1	0	70	20	118
2014	SW-02	26	43	8	11	9	2	0	71	20	103
2011	SW	36	38	6	15	6	0	0	74	20	125
2011	SW-01	26	41	9	16	8	0	0	67	24	53
2011	SW-02	46	30	4	15	4	0	0	76	19	47
2011	SW-03	26	51	0	13	9	0	0	78	22	12

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	48	40	6	4	1	0	88	5	144
2019	SW-02	45	42	7	5	1	0	88	6	114
2018	SW	46	45	7	1	0	1	92	1	102
2018	SW-02	42	48	8	1	0	1	91	1	80
2018	SW-03	49	41	11	0	0	0	89	0	10
2017	SW	45	44	5	5	1	0	89	5	105
2017	SW-02	46	43	6	4	1	0	88	5	89
2014	SW	45	46	2	3	5	0	90	8	118
2014	SW-02	45	45	2	4	5	0	90	8	103
2011	SW	59	33	3	5	1	0	91	6	125
2011	SW-01	57	32	4	6	2	0	88	8	53
2011	SW-02	63	34	3	0	0	0	97	0	47
2011	SW-03	44	43	0	13	0	0	87	13	12
2008	SW	56	37	4	2	1	1	93	3	78
2008	SW-01	42	50	6	3	0	0	91	3	33
2008	SW-02	66	30	0	2	0	2	98	2	28

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	23	35	16	17	10	0	58	26	144
2019	SW-02	21	35	18	17	10	0	56	26	114
2018	SW	15	27	23	24	10	1	43	34	102
2018	SW-02	14	26	21	28	10	1	41	38	80
2018	SW-03	10	49	20	11	10	0	59	21	10
2017	SW	19	30	18	18	15	0	49	33	105
2017	SW-02	21	26	18	18	17	0	48	34	89
2014	SW	22	32	13	20	13	0	54	33	118
2014	SW-02	21	32	12	21	13	0	53	35	103
2011	SW	17	41	17	20	6	0	58	25	126
2011	SW-01	19	40	13	24	4	0	59	28	53
2011	SW-02	12	44	21	17	6	0	56	23	48
2011	SW-03	18	34	18	13	18	0	51	31	12

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	38	37	11	13	1	0	75	14	143
2019	SW-02	36	39	10	15	0	0	75	15	113
2018	SW	32	39	14	10	5	1	71	15	102
2018	SW-02	29	40	13	11	6	1	70	18	80
2018	SW-03	39	41	10	11	0	0	79	11	10
2017	SW	36	49	5	6	3	0	85	10	105
2017	SW-02	39	45	4	8	4	0	85	12	89

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	43	44	5	4	2	1	0	89	6	143
2019	SW-02	42	44	7	6	1	1	0	86	7	113
2018	SW	43	43	10	3	0	0	1	87	3	100
2018	SW-02	43	44	9	2	0	0	1	88	3	79
2017	SW	42	49	4	5	0	0	1	91	5	105
2017	SW-02	44	46	4	6	0	0	1	91	6	89
2014	SW	43	37	11	5	5	0	0	79	9	118
2014	SW-02	43	39	9	5	4	0	0	82	9	103
2011	SW	46	41	6	4	2	1	0	88	6	126
2011	SW-01	41	45	8	4	2	0	0	87	6	53
2011	SW-02	48	40	6	2	2	2	0	90	4	48
2011	SW-03	35	41	9	15	0	0	0	76	15	12
2008	SW	46	39	6	4	4	2	0	87	7	79
2008	SW-01	50	41	6	3	0	0	0	91	3	34
2008	SW-02	44	40	4	0	8	4	0	88	8	28

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	29	37	14	14	7	0	66	21	144
2019	SW-02	29	34	15	16	7	0	63	22	114
2018	SW	20	36	16	18	9	1	56	27	100
2018	SW-02	19	36	18	18	9	1	55	27	79
2017	SW	21	42	15	8	14	0	63	22	104
2017	SW-02	20	41	15	8	15	0	62	23	88

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	59	34	5	2	1	0	93	3	143
2019	SW-02	57	34	5	2	1	0	92	3	113
2018	SW	59	33	6	1	0	1	93	1	100
2018	SW-02	56	34	8	1	0	1	91	1	79
2017	SW	71	26	4	0	0	0	96	0	104
2017	SW-02	68	27	4	0	0	0	96	0	88
2014	SW	75	19	4	1	1	0	95	2	118
2014	SW-02	76	18	4	1	1	0	94	2	103
2011	SW	75	20	5	1	0	0	95	1	126
2011	SW-01	80	18	2	0	0	0	98	0	53
2011	SW-02	78	17	4	2	0	0	94	2	48
2011	SW-03	51	49	0	0	0	0	100	0	12

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	22	41	9	19	8	1	0	64	27	144
2019	SW-02	19	42	9	20	9	1	0	61	30	114
2018	SW	17	37	18	13	14	0	1	54	28	99
2018	SW-02	17	36	19	11	15	0	1	54	27	78
2017	SW	19	44	14	12	12	0	0	63	23	104
2017	SW-02	19	44	11	11	14	0	0	63	25	88
2014	SW	11	33	11	24	22	0	0	44	45	118
2014	SW-02	13	33	10	24	21	0	0	46	45	103
2011	SW	27	38	15	16	4	0	0	65	20	126
2011	SW-01	40	30	12	11	7	0	0	70	18	53
2011	SW-02	20	38	21	17	4	0	0	58	21	48
2011	SW-03	9	65	9	18	0	0	0	74	18	12

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	25	32	17	19	7	0	58	26	144
2019	SW-02	22	32	18	20	7	0	54	28	114
2018	SW	23	28	16	14	18	1	52	32	100
2018	SW-02	24	27	15	14	19	1	52	33	79
2017	SW	24	37	16	9	15	0	61	23	104
2017	SW-02	25	37	11	11	16	0	62	27	88
2014	SW	18	37	14	17	14	0	55	31	118
2014	SW-02	21	36	15	15	13	0	57	28	103

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	30	41	14	13	3	0	71	15	141
2019	SW-02	25	45	12	16	2	0	71	18	111
2018	SW	25	29	19	15	11	1	54	26	100
2018	SW-02	25	25	19	18	11	1	51	29	79
2017	SW	24	46	9	9	12	0	70	22	104
2017	SW-02	24	44	7	10	15	0	69	25	88
2014	SW	20	40	18	12	10	0	60	22	118
2014	SW-02	21	41	20	10	9	0	61	19	103
2011	SW	35	41	14	9	2	0	75	11	126
2011	SW-01	34	39	13	8	6	0	72	14	53
2011	SW-02	41	36	17	6	0	0	77	6	48
2011	SW-03	18	58	9	15	0	0	76	15	12

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	51	36	9	3	1	0	87	4	144
2019	SW-02	51	36	9	3	1	0	87	4	114
2018	SW	40	46	9	5	0	0	86	5	100
2018	SW-02	38	47	10	5	0	0	85	5	79
2017	SW	45	40	12	1	2	0	85	3	103
2017	SW-02	46	38	14	1	2	0	83	3	87
2014	SW	46	38	8	4	3	1	85	7	117
2014	SW-02	43	42	8	4	2	1	86	6	103
2011	SW	61	30	2	5	1	0	91	7	125
2011	SW-01	60	26	6	6	2	0	87	8	53
2011	SW-02	63	35	0	2	0	0	98	2	47
2011	SW-03	51	35	0	7	7	0	87	13	12
2008	SW	57	33	4	3	1	1	92	4	79
2008	SW-01	58	33	6	3	0	0	91	3	34
2008	SW-02	64	28	6	0	0	2	94	0	28

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	27	32	25	8	8	0	0	58	16	142
2019	SW-02	21	36	29	4	10	0	0	57	14	113
2018	SW	31	33	19	7	11	0	0	64	18	103
2018	SW-02	26	33	20	7	14	0	0	59	21	81
2018	SW-03	30	39	21	10	0	0	0	69	10	10
2017	SW	28	38	23	7	3	1	0	67	10	105
2017	SW-02	27	41	21	7	4	1	0	69	10	89
2014	SW	28	36	21	9	5	0	1	64	15	118
2014	SW-02	26	34	23	11	5	0	1	61	16	103
2011	SW	33	35	20	7	5	0	1	68	12	126
2011	SW-01	33	34	16	7	10	0	0	66	17	53
2011	SW-02	38	31	27	4	0	0	0	69	4	48
2011	SW-03	18	49	18	0	16	0	0	67	16	12
2008	SW	32	36	16	8	7	0	1	69	15	79
2008	SW-01	12	30	26	20	9	0	3	44	30	34
2008	SW-02	36	47	14	0	4	0	0	82	4	28

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	8	31	26	23	11	1	0	34	40	144
2019	SW-02	9	35	24	20	11	1	0	32	44	114
2018	SW	9	22	35	18	13	1	2	32	32	101
2018	SW-02	10	25	33	19	11	0	3	31	36	80
2018	SW-03	8	10	51	10	21	0	0	31	18	10
2017	SW	9	26	27	22	11	2	3	35	37	105
2017	SW-02	8	28	27	22	11	2	2	35	37	89
2014	SW	10	26	29	24	11	1	0	35	36	118
2014	SW-02	10	25	31	21	13	1	0	34	35	103
2011	SW	7	21	32	23	11	2	4	36	30	126
2011	SW-01	8	11	37	28	13	2	0	42	20	53
2011	SW-02	6	27	23	26	12	0	6	41	35	48
2011	SW-03	9	22	43	9	0	9	9	11	38	12
2008	SW	14	22	32	22	9	2	0	32	36	79
2008	SW-01	6	23	38	9	19	6	0	29	31	34
2008	SW-02	20	22	26	29	4	0	0	32	42	28

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	16	26	30	13	14	1	0	27	43	143
2019	SW-02	16	30	29	14	10	2	0	24	46	113
2018	SW	17	23	30	16	11	2	2	28	41	101
2018	SW-02	16	24	33	17	6	1	3	25	41	80
2018	SW-03	20	29	30	10	11	0	0	21	49	10
2017	SW	17	20	30	19	9	4	2	30	39	104
2017	SW-02	18	17	30	18	10	5	1	30	38	88
2014	SW	15	28	27	15	13	1	0	29	44	117
2014	SW-02	13	28	29	17	12	1	0	29	42	102
2011	SW	12	21	29	20	12	1	4	34	35	123
2011	SW-01	15	25	18	22	15	4	2	39	42	51
2011	SW-02	9	22	37	19	9	0	6	29	32	48
2011	SW-03	15	16	43	9	9	0	9	19	34	12
2008	SW	19	14	26	24	14	1	2	39	34	79
2008	SW-01	12	20	32	21	9	3	3	32	34	34
2008	SW-02	26	18	16	29	12	0	0	40	44	28

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	16	31	24	13	13	1	2	27	49	144
2019	SW-02	17	36	20	14	11	0	3	25	54	114
2018	SW	20	23	25	17	11	1	3	29	45	98
2018	SW-02	23	22	24	18	8	1	4	27	47	78
2017	SW	10	23	30	19	12	3	3	33	35	105
2017	SW-02	9	26	29	18	12	3	2	32	37	89
2014	SW	20	25	28	14	9	3	0	24	47	117
2014	SW-02	19	26	27	15	9	4	0	26	46	102
2011	SW	16	26	23	13	15	1	5	30	46	123
2011	SW-01	12	25	17	17	19	4	6	41	41	51
2011	SW-02	14	30	29	11	10	0	6	22	47	48
2011	SW-03	18	31	34	0	9	0	9	10	53	12
2008	SW	18	23	34	14	8	2	0	23	42	79
2008	SW-01	15	20	29	20	10	6	0	32	37	34
2008	SW-02	27	28	28	14	4	0	0	18	55	28

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	5	10	36	27	21	0	1	49	15	143
2019	SW-02	7	10	39	24	19	0	1	44	17	113
2018	SW	4	13	29	38	13	0	3	53	18	101
2018	SW-02	4	12	29	40	11	0	4	53	17	80
2018	SW-03	10	21	28	20	21	0	0	41	31	10
2017	SW	5	10	31	30	19	1	4	51	16	105
2017	SW-02	6	8	33	29	19	1	4	50	16	89
2014	SW	5	12	30	34	17	2	0	52	17	114
2014	SW-02	5	6	33	37	17	2	0	55	11	99
2011	SW	7	9	26	34	20	1	4	56	17	124
2011	SW-01	11	12	26	29	15	2	4	47	25	52
2011	SW-02	0	8	29	40	19	0	4	61	9	48
2011	SW-03	0	7	24	34	26	0	9	66	8	12
2008	SW	14	9	26	30	19	1	0	50	23	79
2008	SW-01	17	21	24	26	9	3	0	36	39	34
2008	SW-02	12	4	34	35	16	0	0	50	16	28

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	20	24	26	18	8	3	1	27	46	144
2019	SW-02	21	26	26	16	8	3	1	24	49	114
2018	SW	21	21	33	11	10	1	3	22	44	101
2018	SW-02	24	22	34	9	7	0	4	17	48	80
2018	SW-03	20	11	39	10	21	0	0	31	31	10
2017	SW	20	18	27	16	16	2	2	33	39	105
2017	SW-02	20	20	26	16	15	2	1	33	41	89
2014	SW	19	23	23	17	12	5	1	31	45	118
2014	SW-02	17	24	24	17	12	5	1	31	44	103
2011	SW	15	18	26	23	13	0	6	38	35	124
2011	SW-01	26	11	27	21	9	0	6	33	39	52
2011	SW-02	4	27	23	26	14	0	6	42	33	48
2011	SW-03	16	14	35	18	9	0	9	29	32	12
2008	SW	13	11	40	23	11	2	0	35	25	78
2008	SW-01	14	21	26	17	16	6	0	35	37	34
2008	SW-02	8	10	47	30	4	0	0	34	18	27

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	18	27	30	16	9	1	0	25	45	144
2019	SW-02	18	29	29	16	6	2	0	23	48	114
2018	SW	19	18	28	18	11	2	3	31	39	100
2018	SW-02	20	16	29	19	11	1	3	31	38	79
2018	SW-03	31	28	10	10	11	0	10	23	66	10
2017	SW	11	25	28	18	13	4	2	33	38	105
2017	SW-02	11	23	31	17	13	4	1	31	36	89
2014	SW	11	21	34	19	11	2	1	32	33	118
2014	SW-02	11	20	35	20	12	2	0	32	32	103
2011	SW	10	16	29	21	18	1	5	42	28	124
2011	SW-01	8	26	26	22	15	0	4	38	36	52
2011	SW-02	11	9	33	19	23	2	3	45	21	48
2011	SW-03	9	26	24	15	9	0	16	29	42	12
2008	SW	9	21	32	16	17	3	2	35	32	79
2008	SW-01	12	17	32	15	10	12	3	29	34	34
2008	SW-02	8	22	42	17	12	0	0	29	30	28

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	19	26	31	7	13	1	2	21	47	144
2019	SW-02	19	29	33	7	8	2	3	16	50	114
2018	SW	22	27	25	13	9	2	2	23	51	101
2018	SW-02	23	31	25	9	8	3	3	17	57	80
2018	SW-03	39	10	10	20	21	0	0	41	49	10
2017	SW	13	26	33	14	7	5	2	22	42	105
2017	SW-02	14	24	34	15	6	6	1	23	40	89
2014	SW	27	17	32	12	6	2	3	19	46	118
2014	SW-02	27	18	30	12	8	3	2	21	47	103

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	11	16	35	27	10	1	0	37	28	144
2019	SW-02	10	14	36	27	11	1	0	39	25	114

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	69	9	7	6	6	0	3	81	12	143
2019	SW-02	68	10	8	6	6	0	3	80	12	113
2017	SW	78	11	4	4	2	0	1	90	6	104
2017	SW-02	78	12	4	4	2	0	1	90	6	89
2014	SW	70	9	5	4	6	1	6	85	10	118
2014	SW-02	71	11	5	3	5	1	5	86	9	103
2011	SW	78	8	6	2	4	0	2	88	6	126
2011	SW-01	85	6	4	2	2	0	2	93	4	53
2011	SW-02	74	8	4	2	9	0	2	85	11	48
2011	SW-03	82	18	0	0	0	0	0	100	0	12
2008	SW	72	11	5	2	5	1	5	88	7	78
2008	SW-01	63	19	3	0	3	0	12	93	3	34
2008	SW-02	74	4	4	4	8	2	4	83	13	28

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	16	26	13	20	18	6	2	45	41	144
2019	SW-02	14	26	14	20	18	5	2	43	42	114
2018	SW	13	26	15	26	18	1	1	40	45	101
2018	SW-02	11	26	14	29	17	1	1	39	47	80
2017	SW	17	27	10	15	23	7	1	47	42	105
2017	SW-02	16	23	11	17	24	7	1	43	45	89
2014	SW	18	23	18	21	18	2	1	42	39	118
2014	SW-02	16	24	15	22	19	2	1	42	43	103

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	34	29	7	15	15	0	0	63	30	144
2019	SW-02	34	28	9	16	13	0	0	61	29	114
2018	SW	22	30	12	20	15	0	1	53	35	101
2018	SW-02	21	29	11	24	14	0	1	51	38	80
2017	SW	25	31	8	15	20	1	0	56	36	105
2017	SW-02	27	27	8	15	22	1	0	54	37	89
2014	SW	29	27	11	17	16	0	1	56	34	118
2014	SW-02	28	26	12	19	14	0	0	54	34	103

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	36	37	6	15	6	0	0	73	21	144
2019	SW-02	33	39	7	16	5	0	0	71	22	114
2018	SW	28	41	13	12	5	0	1	70	17	101
2018	SW-02	24	44	15	11	5	0	1	68	16	80
2017	SW	27	39	9	14	9	1	0	67	23	104
2017	SW-02	24	41	8	15	10	1	0	66	26	88
2014	SW	32	36	13	11	8	0	0	68	19	118
2014	SW-02	31	38	12	11	8	0	0	69	19	103

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	36	38	13	9	3	1	0	74	12	144
2019	SW-02	35	37	16	9	2	1	0	72	12	114
2018	SW	23	47	17	9	3	0	1	71	12	101
2018	SW-02	21	46	19	10	2	0	1	68	13	80

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	48	26	15	4	4	1	2	76	8	144
2019	SW-02	48	27	13	5	4	1	2	77	10	114

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	36	31	11	11	6	4	1	71	17	144
2019	SW-02	36	31	11	13	4	3	2	70	18	114
2018	SW	26	42	15	12	5	0	0	68	17	101
2018	SW-02	25	42	15	13	5	0	0	67	18	79
2018	SW-03	18	41	20	20	0	0	0	60	20	10
2017	SW	27	36	15	12	10	0	1	63	22	105
2017	SW-02	30	36	14	11	9	0	1	66	20	89
2014	SW	26	33	12	18	11	0	0	58	30	118
2014	SW-02	26	31	14	18	11	0	0	57	28	103
2011	SW	28	32	15	11	12	0	1	61	24	125
2011	SW-01	20	36	20	10	10	0	4	59	21	53
2011	SW-02	35	28	13	11	13	0	0	63	24	47
2011	SW-03	9	51	7	7	26	0	0	60	33	12
2008	SW	26	33	8	17	14	1	1	60	32	79
2008	SW-01	23	38	7	17	12	3	0	63	30	34
2008	SW-02	27	27	12	20	12	0	2	56	32	28

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	43	29	11	6	6	4	1	75	13	143
2019	SW-02	42	29	11	8	6	3	2	74	14	114
2018	SW	28	40	20	5	5	1	1	69	10	101
2018	SW-02	27	41	21	5	4	1	1	69	9	79
2018	SW-03	21	49	31	0	0	0	0	69	0	10
2017	SW	36	31	13	7	9	2	1	69	17	105
2017	SW-02	38	30	11	9	8	2	1	71	18	89
2014	SW	32	28	8	12	15	4	0	62	29	118
2014	SW-02	32	26	10	15	12	5	0	61	29	103
2011	SW	46	26	6	8	10	2	2	74	20	124
2011	SW-01	43	28	6	6	10	2	6	77	17	53
2011	SW-02	43	26	9	9	11	2	0	71	20	46
2011	SW-03	44	25	0	7	24	0	0	69	31	12
2008	SW	33	27	10	13	14	2	1	62	28	79
2008	SW-01	32	33	9	9	12	6	0	69	21	34
2008	SW-02	32	24	12	14	16	0	2	57	30	28

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	40	35	5	12	5	2	1	77	18	144
2019	SW-02	40	37	4	13	4	1	1	79	17	114
2018	SW	32	40	16	7	4	1	0	73	11	101
2018	SW-02	29	41	19	6	4	1	0	71	10	79
2018	SW-03	31	49	10	11	0	0	0	79	11	10
2017	SW	36	31	12	11	7	1	2	69	18	105
2017	SW-02	38	30	8	12	8	1	2	71	21	89
2014	SW	32	29	8	16	15	1	0	62	30	118
2014	SW-02	33	27	9	15	15	1	0	61	30	103
2011	SW	35	35	12	6	11	0	1	71	18	125
2011	SW-01	26	45	10	4	12	0	4	73	17	53
2011	SW-02	40	28	17	4	10	0	0	68	15	47
2011	SW-03	18	43	9	7	24	0	0	60	31	12
2008	SW	31	38	7	9	13	2	1	71	22	79
2008	SW-01	32	41	6	12	9	0	0	73	22	34
2008	SW-02	26	42	2	7	18	4	2	72	26	28

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	74	9	2	4	4	1	6	89	8	144
2019	SW-02	74	9	3	4	4	0	6	89	8	114
2017	SW	79	8	7	2	1	0	3	90	3	105
2017	SW-02	81	7	5	3	1	0	4	91	4	89
2014	SW	74	6	4	3	6	1	6	87	9	118
2014	SW-02	77	6	5	3	5	2	3	87	8	103
2011	SW	80	9	3	1	3	0	3	92	4	125
2011	SW-01	79	7	4	0	4	0	5	91	4	53
2011	SW-02	80	9	2	2	4	0	2	91	7	47
2011	SW-03	82	18	0	0	0	0	0	100	0	12
2008	SW	78	7	4	2	4	0	5	91	6	79
2008	SW-01	88	0	0	3	0	0	9	97	3	34
2008	SW-02	74	16	0	2	8	0	0	90	10	28

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	54	16	13	7	3	3	4	76	11	143
2019	SW-02	59	17	10	8	2	3	2	79	11	113
2017	SW	43	22	6	5	15	4	4	71	22	105
2017	SW-02	42	24	6	5	13	5	5	73	20	89
2014	SW	38	23	8	7	12	8	3	69	22	118
2014	SW-02	38	23	8	6	14	10	2	69	22	103
2011	SW	43	25	7	11	9	0	5	72	21	126
2011	SW-01	50	27	4	5	9	0	4	81	15	53
2011	SW-02	31	26	9	21	10	0	4	58	33	48
2011	SW-03	51	16	18	0	16	0	0	67	16	12

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	60	20	9	4	4	2	1	82	8	144
2019	SW-02	61	23	8	4	3	0	1	85	8	114
2018	SW	43	35	12	5	5	0	0	78	10	101
2018	SW-02	42	38	11	5	4	0	0	80	9	79
2018	SW-03	49	40	10	0	0	0	0	90	0	10
2017	SW	51	21	11	5	7	4	2	76	12	105
2017	SW-02	51	21	8	6	7	4	3	78	14	89

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	38	27	12	12	9	1	1	66	21	144
2019	SW-02	36	31	11	11	9	1	1	68	21	114
2018	SW	27	33	16	11	13	0	0	60	24	101
2018	SW-02	25	33	13	14	15	0	0	58	29	79
2018	SW-03	28	41	30	0	0	0	0	70	0	10
2017	SW	40	23	14	8	13	0	2	64	22	105
2017	SW-02	40	25	13	6	14	0	3	67	20	89
2014	SW	33	21	10	18	17	1	0	55	36	118
2014	SW-02	33	21	11	18	16	1	0	54	34	103

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	26	33	19	11	7	4	0	61	19	144
2019	SW-02	25	33	19	11	8	5	0	61	19	114
2018	SW	21	33	16	12	11	7	0	59	24	103
2018	SW-02	21	33	17	12	10	6	0	58	24	81
2018	SW-03	20	39	21	10	10	0	0	59	20	10
2017	SW	22	32	14	16	9	7	0	59	27	105
2017	SW-02	21	32	14	16	8	8	0	58	27	89
2014	SW	25	20	23	10	15	6	0	48	27	118
2014	SW-02	27	18	26	8	14	7	0	48	24	103
2011	SW	30	29	10	11	15	3	1	62	28	126
2011	SW-01	25	33	11	8	20	4	0	60	29	53
2011	SW-02	31	29	9	14	10	4	2	65	26	48
2011	SW-03	35	23	9	26	7	0	0	58	33	12

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	25	31	17	16	9	1	1	57	26	143
2019	SW-02	22	32	19	15	9	2	1	56	25	113
2018	SW	19	28	21	20	12	1	0	48	32	103
2018	SW-02	16	28	21	21	12	1	0	45	34	81
2018	SW-03	28	30	21	20	0	0	0	59	20	10
2017	SW	21	30	15	16	15	3	0	52	32	105
2017	SW-02	20	31	13	17	16	4	0	53	34	89
2014	SW	18	20	24	16	19	3	0	39	36	118
2014	SW-02	19	19	26	15	16	4	0	40	33	103
2011	SW	21	32	16	13	18	0	0	53	31	126
2011	SW-01	20	32	19	7	22	0	0	52	29	53
2011	SW-02	23	27	19	21	10	0	0	50	31	48
2011	SW-03	18	43	0	7	33	0	0	60	40	12
2008	SW	17	25	20	17	17	4	0	44	35	79
2008	SW-01	18	29	24	15	9	6	0	50	25	34
2008	SW-02	14	23	22	12	26	4	0	38	39	28

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	22	26	20	17	11	4	50	29	143
2019	SW-02	20	27	19	18	11	6	50	30	113
2018	SW	15	25	24	24	11	1	41	35	102
2018	SW-02	14	23	28	24	11	1	37	35	80
2018	SW-03	18	40	11	31	0	0	59	31	10
2017	SW	17	24	17	25	13	4	43	39	105
2017	SW-02	17	26	14	23	14	5	45	40	89
2014	SW	11	25	25	17	20	2	37	38	118
2014	SW-02	12	26	27	16	16	3	39	33	103
2011	SW	13	31	16	24	14	2	45	39	126
2011	SW-01	13	34	15	17	16	5	50	34	53
2011	SW-02	17	24	21	32	6	0	41	38	48
2011	SW-03	0	26	16	33	24	0	26	57	12
2008	SW	11	19	22	17	25	5	32	45	79
2008	SW-01	6	26	27	18	17	6	34	37	34
2008	SW-02	14	11	22	16	34	4	25	52	28

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	20	34	10	21	14	1	55	35	143
2019	SW-02	18	35	10	21	15	2	54	36	113
2018	SW	14	27	21	19	19	1	41	38	102
2018	SW-02	11	26	23	20	19	1	38	39	80
2018	SW-03	20	39	11	10	21	0	59	31	10
2017	SW	17	32	9	19	18	4	52	39	104
2017	SW-02	17	30	9	20	19	5	50	41	88
2014	SW	15	24	20	15	26	1	39	41	118
2014	SW-02	14	25	22	16	22	1	40	38	103
2011	SW	16	34	12	20	17	2	50	37	126
2011	SW-01	10	41	8	20	16	6	54	38	53
2011	SW-02	21	24	19	24	12	0	44	37	48
2011	SW-03	18	34	0	7	42	0	51	49	12
2008	SW	14	28	12	28	14	5	44	44	79
2008	SW-01	9	33	24	23	9	3	43	33	34
2008	SW-02	18	21	8	26	20	8	42	50	28

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	21	12	18	9	10	23	7	47	27	144
2019	SW-02	21	12	18	10	9	22	7	47	27	114

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	29	34	21	12	3	1	0	65	15	144
2019	SW-02	27	33	23	13	3	1	0	61	16	114
2018	SW	21	41	21	12	5	0	1	62	17	103
2018	SW-02	17	42	22	12	5	0	1	60	17	81
2018	SW-03	28	41	10	21	0	0	0	69	21	10
2017	SW	24	46	13	10	5	3	0	72	15	105
2017	SW-02	26	45	11	9	6	3	0	73	16	89
2014	SW	24	36	17	8	11	4	0	63	20	118
2014	SW-02	26	37	16	8	10	4	0	65	19	103
2011	SW	33	41	18	6	2	0	0	74	8	126
2011	SW-01	37	37	16	10	0	0	0	75	10	53
2011	SW-02	34	39	22	3	2	0	0	73	6	48
2011	SW-03	18	47	18	9	9	0	0	65	18	12

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	16	27	20	23	12	2	0	43	36	144
2019	SW-02	15	25	23	26	10	2	0	40	36	114

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	33	35	13	13	5	0	0	68	19	144
2019	SW-02	31	34	14	16	4	0	0	65	20	114
2018	SW	30	40	8	16	4	1	1	72	20	103
2018	SW-02	31	37	8	18	4	1	1	70	23	81
2018	SW-03	28	51	10	11	0	0	0	79	11	10
2017	SW	40	36	14	6	4	1	0	76	9	105
2017	SW-02	41	35	14	4	4	1	0	77	9	89
2014	SW	33	41	11	5	9	1	0	74	14	118
2014	SW-02	36	37	12	6	9	1	0	74	15	103
2011	SW	41	36	12	6	4	1	0	77	10	126
2011	SW-01	40	42	7	6	4	2	0	83	10	53
2011	SW-02	38	34	21	4	4	0	0	71	8	48
2011	SW-03	35	34	0	16	9	7	0	74	26	12
2008	SW	45	20	13	7	8	8	0	70	16	79
2008	SW-01	41	29	6	12	6	6	0	75	18	34
2008	SW-02	44	14	16	4	12	10	0	65	18	28

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	26	29	24	12	7	1	0	56	20	144
2019	SW-02	22	30	27	14	5	2	0	53	19	114
2018	SW	15	46	22	11	5	0	1	62	16	103
2018	SW-02	14	45	25	12	4	0	1	59	16	81
2018	SW-03	28	51	11	10	0	0	0	79	10	10

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	20	22	11	23	18	6	0	44	43	144
2019	SW-02	18	24	9	25	19	6	0	44	46	114
2018	SW	10	24	23	22	16	4	2	36	40	102
2018	SW-02	10	25	21	20	17	4	3	37	40	80
2018	SW-03	0	28	40	21	10	0	0	28	31	10
2017	SW	16	32	12	12	21	8	0	52	35	104
2017	SW-02	16	33	13	13	19	8	0	53	34	88
2014	SW	16	17	16	16	28	6	0	36	47	118
2014	SW-02	16	16	18	18	26	6	0	34	47	103
2011	SW	22	18	13	22	15	9	1	45	41	126
2011	SW-01	13	18	10	28	14	17	0	38	51	53
2011	SW-02	27	14	16	19	14	6	2	45	37	48
2011	SW-03	26	25	9	7	33	0	0	51	40	12

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	19	32	9	21	16	3	0	53	38	144
2019	SW-02	18	33	10	19	17	3	0	52	37	114
2018	SW	16	30	20	17	13	3	1	48	31	101
2018	SW-02	15	27	19	20	14	4	1	44	36	79
2018	SW-03	10	49	21	10	11	0	0	59	21	10
2017	SW	20	34	18	9	14	4	0	57	24	105
2017	SW-02	21	31	19	11	14	4	0	54	26	89
2014	SW	16	20	17	20	25	3	0	37	46	118
2014	SW-02	17	21	19	17	23	4	0	39	41	103
2011	SW	18	34	16	18	12	2	1	53	31	125
2011	SW-01	19	31	19	16	12	2	2	52	29	53
2011	SW-02	17	32	15	23	11	2	0	50	35	48
2011	SW-03	9	41	15	18	18	0	0	49	35	12
2008	SW	19	33	14	16	16	2	1	53	33	79
2008	SW-01	20	50	9	9	6	6	0	75	15	34
2008	SW-02	13	30	12	20	24	0	2	44	44	28

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	11	15	19	15	31	5	5	29	51	144
2019	SW-02	11	17	18	16	30	4	4	31	50	114
2018	SW	7	16	17	15	37	2	7	25	57	103
2018	SW-02	4	17	14	17	38	3	7	23	61	81
2018	SW-03	19	11	20	0	40	0	10	33	45	10
2017	SW	12	16	17	12	28	5	9	32	48	104
2017	SW-02	12	17	15	13	29	6	8	34	49	89
2014	SW	7	10	9	23	39	3	9	19	70	118
2014	SW-02	7	12	9	24	37	4	8	22	69	103
2011	SW	9	18	13	25	26	2	7	30	56	126
2011	SW-01	13	26	7	26	23	4	0	41	52	53
2011	SW-02	5	8	18	30	28	0	11	15	65	48
2011	SW-03	9	18	18	7	33	0	16	31	48	12
2008	SW	13	17	8	22	31	7	3	33	58	79
2008	SW-01	12	35	12	28	6	9	0	50	37	34
2008	SW-02	6	10	4	18	47	10	6	19	76	28

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	47	36	13	2	1	1	0	83	4	142
2019	SW-02	50	34	12	3	2	0	0	84	5	112

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	54	9	8	5	5	4	15	78	12	141
2019	SW-02	53	9	7	5	6	3	17	77	14	111

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	33	29	20	11	5	0	1	63	16	142
2019	SW-02	32	30	19	13	5	0	1	62	18	112

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	27	33	15	14	7	4	2	63	21	141
2019	SW-02	26	33	16	13	7	3	2	62	21	111

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	31	21	14	16	11	5	2	56	29	141
2019	SW-02	30	21	16	15	12	4	2	54	29	112

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	73	14	5	2	2	2	3	91	4	141
2019	SW-02	73	14	5	2	1	1	3	92	3	111

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	73	12	5	2	1	5	2	91	4	141
2019	SW-02	70	14	5	2	2	5	3	91	4	111

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	74	8	4	0	2	4	6	93	3	141
2019	SW-02	72	10	5	0	2	5	7	92	2	111

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	18	39	20	12	6	5	1	60	19	144
2019	SW-02	15	38	20	14	6	5	1	57	21	114
2018	SW	10	37	21	21	8	2	1	48	30	103
2018	SW-02	11	32	20	25	9	2	1	45	35	81
2018	SW-03	0	59	30	0	11	0	0	59	11	10
2017	SW	19	36	21	13	9	3	0	57	22	105
2017	SW-02	19	36	19	13	11	3	0	57	24	89

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	30	34	20	11	4	1	65	16	143
2019	SW-02	28	37	21	9	5	1	65	14	113
2018	SW	29	32	23	13	4	0	61	17	102
2018	SW-02	24	34	25	14	4	0	58	17	80
2018	SW-03	39	41	10	0	10	0	80	10	10
2017	SW	28	46	10	9	7	0	74	16	105
2017	SW-02	27	44	11	11	8	0	71	19	89
2014	SW	27	33	16	15	7	2	62	22	117
2014	SW-02	29	32	16	13	7	3	63	20	102
2011	SW	31	38	16	9	5	2	70	14	124
2011	SW-01	35	40	10	9	4	2	76	14	52
2011	SW-02	30	30	23	8	6	2	61	15	47
2011	SW-03	18	41	24	9	9	0	58	18	12

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	31	35	15	9	6	4	0	69	15	143
2019	SW-02	30	39	14	7	7	3	0	71	15	113
2018	SW	31	35	20	9	2	3	0	68	11	102
2018	SW-02	28	35	21	11	3	3	0	64	14	80
2018	SW-03	49	41	10	0	0	0	0	90	0	10
2017	SW	33	37	19	5	4	1	1	71	9	105
2017	SW-02	32	37	19	6	5	1	0	69	11	89
2014	SW	37	29	19	4	6	5	0	69	11	117
2014	SW-02	39	28	18	3	6	6	0	71	9	102

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	44	32	13	9	2	0	76	11	143
2019	SW-02	41	33	15	10	1	0	74	11	113
2018	SW	35	42	14	6	4	0	76	10	102
2018	SW-02	33	46	10	7	4	0	79	11	80
2018	SW-03	39	40	21	0	0	0	79	0	10
2017	SW	38	38	8	9	6	1	77	15	105
2017	SW-02	38	36	9	10	7	1	74	17	89
2014	SW	39	33	12	11	5	0	72	16	117
2014	SW-02	39	35	13	10	3	0	74	13	103
2011	SW	39	35	13	11	1	0	74	13	124
2011	SW-01	44	29	15	9	2	0	73	11	52
2011	SW-02	36	38	11	13	2	0	75	15	47
2011	SW-03	26	34	16	24	0	0	60	24	12
2008	SW	35	30	18	10	6	1	66	16	79
2008	SW-01	27	53	9	9	0	3	81	9	34
2008	SW-02	32	30	22	8	8	0	62	16	28

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	30	30	15	14	9	2	61	23	143
2019	SW-02	27	31	18	14	8	3	59	22	113
2018	SW	24	29	23	23	1	1	53	24	102
2018	SW-02	17	32	21	26	1	1	51	28	80
2018	SW-03	39	31	21	10	0	0	69	10	10
2017	SW	34	27	16	11	11	1	61	22	104
2017	SW-02	33	27	16	9	14	1	61	23	88
2014	SW	24	32	18	9	15	2	58	24	118
2014	SW-02	27	31	21	8	11	2	58	20	103
2011	SW	32	32	21	9	5	1	64	15	126
2011	SW-01	32	30	17	13	8	0	62	20	53
2011	SW-02	27	35	27	6	4	2	63	10	48
2011	SW-03	35	25	26	7	7	0	60	13	12

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	31	31	16	18	4	0	62	22	143
2019	SW-02	28	34	17	18	4	0	62	21	113
2018	SW	23	35	25	13	4	1	58	17	102
2018	SW-02	18	35	30	12	4	1	53	16	80
2018	SW-03	39	61	0	0	0	0	100	0	10
2017	SW	29	37	12	8	14	1	67	22	104
2017	SW-02	29	37	11	6	16	1	66	22	88
2014	SW	25	32	14	17	12	0	57	30	118
2014	SW-02	26	31	16	17	9	0	57	27	103
2011	SW	30	36	14	15	4	1	67	20	126
2011	SW-01	32	35	7	17	6	2	69	23	53
2011	SW-02	27	39	21	12	2	0	66	14	48
2011	SW-03	18	43	15	9	16	0	60	24	12
2008	SW	27	32	14	14	12	0	60	26	79
2008	SW-01	23	50	6	18	3	0	73	21	34
2008	SW-02	29	26	16	16	14	0	54	30	28

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	31	28	13	14	8	5	1	63	24	143
2019	SW-02	30	27	12	16	7	7	1	62	25	113
2018	SW	24	27	25	12	11	2	0	52	23	102
2018	SW-02	19	28	25	14	12	3	0	48	27	80
2018	SW-03	39	20	31	11	0	0	0	59	11	10
2017	SW	28	31	15	10	11	6	0	62	21	105
2017	SW-02	28	29	15	10	12	7	0	61	23	89
2014	SW	23	23	19	16	14	4	0	49	32	118
2014	SW-02	21	26	15	19	13	5	0	50	34	103
2011	SW	28	26	17	18	7	2	2	56	26	126
2011	SW-01	26	23	9	28	10	2	2	51	39	53
2011	SW-02	25	33	23	13	4	2	0	59	17	48
2011	SW-03	35	9	26	9	13	0	7	48	24	12
2008	SW	29	33	7	11	11	9	0	68	24	79
2008	SW-01	15	55	3	6	9	12	0	80	17	34
2008	SW-02	37	26	4	12	10	12	0	71	25	28

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	SW	10	55	35	144
2019	SW-02	11	56	33	114
2018	SW	15	46	39	101
2018	SW-02	14	46	41	79
2018	SW-03	19	40	41	10
2017	SW	17	53	30	105
2017	SW-02	17	54	29	89
2014	SW	17	44	38	117
2014	SW-02	15	47	38	102
2011	SW	17	52	31	126
2011	SW-01	31	41	28	53
2011	SW-02	4	61	35	48
2011	SW-03	13	35	51	12

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	SW	30	16	14	10	14	16	15
2018	SW	34	12	34	20	0	0	15
2017	SW	22	9	22	16	20	11	19
2017	SW-02	26	11	26	11	11	13	16
2014	SW	32	20	20	19	9999	10	20
2014	SW-02	21	27	27	19	9999	6	15
2011	SW	8	32	8	38	9999	13	24
2011	SW-01	6	35	12	29	9999	19	17

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	24	58	8	6	1	2	0	84	8	144
2019	SW-02	22	59	10	6	2	1	0	82	8	114

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	46	28	11	5	2	8	0	81	7	144
2019	SW-02	48	28	12	3	1	8	0	82	5	114

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	23	77	143
2019	SW-02	23	77	114
2018	SW	27	73	103
2018	SW-02	26	74	81

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	43	57	33
2019	SW-02	42	58	26
2018	SW	72	28	28

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	71	29	33
2019	SW-02	74	26	26
2018	SW	46	54	28
2018	SW-02	33	67	21

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	14	86	33
2019	SW-02	17	83	26

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2019	SW	100	33
2019	SW-02	100	26
2018	SW	100	28
2018	SW-02	100	21

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	31	69	33
2019	SW-02	27	73	26
2018	SW	43	57	28
2018	SW-02	47	53	21

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	60	40	33
2019	SW-02	60	40	26
2018	SW	42	58	28
2018	SW-02	33	67	21

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	41	59	33
2019	SW-02	44	56	26
2018	SW	47	53	28
2018	SW-02	53	47	21

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	45	55	33
2019	SW-02	45	55	26
2018	SW	39	61	28
2018	SW-02	38	62	21

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	59	41	33
2019	SW-02	66	34	26
2018	SW	50	50	28
2018	SW-02	48	52	21

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	56	44	33
2019	SW-02	49	51	26
2018	SW	61	39	28
2018	SW-02	62	38	21

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	27	73	33
2019	SW-02	27	73	26
2018	SW	46	54	28
2018	SW-02	43	57	21

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	0	100	33
2019	SW-02	0	100	26

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	17	83	33
2019	SW-02	19	81	26

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	29	71	33
2019	SW-02	23	77	26

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	49	51	33
2019	SW-02	50	50	26
2018	SW	36	64	28
2018	SW-02	29	71	21

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	25	75	33
2019	SW-02	23	77	26
2018	SW	36	64	28
2018	SW-02	33	67	21

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	64	36	33
2019	SW-02	64	36	26
2018	SW	71	29	28
2018	SW-02	76	24	21

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	39	61	33
2019	SW-02	38	62	26
2018	SW	36	64	28
2018	SW-02	43	57	21

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	42	58	33
2019	SW-02	44	56	26
2018	SW	21	79	28

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	15	85	33
2018	SW	28	72	28
2018	SW-02	28	72	21

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	16	84	33

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	15	85	33
2019	SW-02	19	81	26

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	0	100	28

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	19	81	28
2018	SW	20	80	25

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	24	76	28

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	33	67	28
2018	SW	28	72	25
2018	SW-02	32	68	19

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	57	43	28
2018	SW	48	52	25
2018	SW-02	48	52	19

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2019	SW	100	28
2018	SW	100	25
2018	SW-02	100	19

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	57	43	28
2018	SW	52	48	25
2018	SW-02	53	47	19

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	31	69	144
2019	SW-02	34	66	114

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	14	12	16	15	17	21	5	35	43	144
2019	SW-02	11	13	19	16	18	20	4	31	44	114
2018	SW	11	15	20	22	19	13	0	29	47	103
2018	SW-02	7	14	21	25	18	15	0	25	51	81
2018	SW-03	28	20	10	11	31	0	0	49	41	10
2017	SW	11	20	18	9	16	22	5	42	33	104
2017	SW-02	10	18	18	9	17	23	5	40	35	88
2014	SW	9	13	21	20	15	18	5	28	45	116
2014	SW-02	10	12	18	20	16	19	5	29	47	102

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	23	22	22	15	12	7	48	28	143
2019	SW-02	19	24	25	14	13	5	45	28	113
2018	SW	14	22	26	24	10	4	38	35	103
2018	SW-02	10	23	27	25	10	5	35	36	81
2018	SW-03	39	20	0	41	0	0	59	41	10
2017	SW	20	34	20	8	12	6	58	21	105
2017	SW-02	20	35	19	8	12	6	58	21	89
2014	SW	15	31	18	14	13	9	51	30	116
2014	SW-02	14	27	19	16	13	10	46	33	102
2011	SW	29	32	18	7	10	4	63	18	126
2011	SW-01	25	34	15	9	12	5	62	22	53
2011	SW-02	29	26	23	8	10	4	57	19	48
2011	SW-03	26	32	18	7	18	0	58	24	12

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	7	93	144
2019	SW-02	7	93	114
2018	SW	9	91	103
2018	SW-02	7	93	81

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	0	100	10

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	0	100	10

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	0	100	10

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	0	100	10

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	0	100	10

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	0	100	10

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	0	100	10

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	0	100	10

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	0	100	10

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	0	100	10

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	0	100	10

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	14	86	143
2019	SW-02	17	83	114

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	17	13	24	9	6	27	4	43	22	143
2019	SW-02	13	14	26	9	7	28	3	39	23	113
2018	SW	15	18	24	9	9	26	0	44	24	101
2018	SW-02	11	19	26	10	6	27	0	41	23	79
2018	SW-03	28	20	10	11	21	10	0	54	35	10
2017	SW	16	17	24	3	5	29	6	51	13	104
2017	SW-02	15	17	26	3	6	31	2	48	13	88
2014	SW	9	14	26	6	7	32	6	37	21	117
2014	SW-02	9	15	25	7	4	32	7	40	19	103

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	28	19	23	10	6	13	1	55	19	144
2019	SW-02	23	23	25	10	7	12	1	53	19	114
2018	SW	22	28	22	9	4	15	0	59	15	101
2018	SW-02	18	30	25	8	3	17	0	58	12	79
2018	SW-03	39	20	11	21	0	10	0	65	23	10
2017	SW	26	31	21	4	5	12	2	66	10	104
2017	SW-02	26	32	22	5	6	10	0	64	11	88
2014	SW	19	30	24	5	6	15	1	59	13	116
2014	SW-02	20	30	23	6	4	16	1	60	12	102
2011	SW	38	31	20	4	2	5	0	73	6	126
2011	SW-01	39	27	19	5	2	7	0	71	8	53
2011	SW-02	30	34	26	4	2	4	0	66	6	48
2011	SW-03	26	41	24	0	0	9	0	74	0	12

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	17	17	21	18	26	0	1	34	44	143
2019	SW-02	16	18	20	20	25	0	1	34	45	113
2018	SW	9	24	15	22	28	0	2	34	51	103
2018	SW-02	5	27	16	22	27	0	2	33	51	81
2018	SW-03	39	0	10	11	40	0	0	39	51	10
2017	SW	15	23	24	15	21	1	1	39	37	105
2017	SW-02	14	24	24	16	21	1	0	39	37	89

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	11	29	24	21	14	0	40	35	143
2019	SW-02	11	27	27	24	11	0	38	35	113
2018	SW	14	26	24	15	21	0	41	35	103
2018	SW-02	12	25	25	15	23	0	37	38	81
2018	SW-03	21	18	30	11	20	0	39	31	10
2017	SW	14	28	24	19	14	1	43	33	104
2017	SW-02	13	26	27	20	12	1	40	33	89

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	30	40	16	9	4	0	0	71	13	142
2019	SW-02	28	43	15	10	4	0	0	71	14	112
2018	SW	28	31	25	10	5	0	1	60	15	103
2018	SW-02	27	29	29	7	6	0	1	57	14	81
2018	SW-03	31	28	20	21	0	0	0	59	21	10
2017	SW	29	36	18	5	6	3	4	69	12	104
2017	SW-02	27	37	19	4	6	3	4	69	11	89

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	10	23	23	21	22	1	34	43	143
2019	SW-02	11	24	20	23	21	1	35	45	113
2018	SW	24	20	19	13	25	0	44	37	103
2018	SW-02	20	21	19	12	28	0	41	41	81
2018	SW-03	39	10	10	20	21	0	49	41	10
2017	SW	16	22	27	16	18	2	39	34	102
2017	SW-02	16	22	27	15	17	2	40	33	87

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	51	24	14	3	3	6	80	6	143
2019	SW-02	49	28	12	3	3	4	80	7	113
2018	SW	49	18	13	7	3	10	75	11	102
2018	SW-02	46	19	11	8	4	13	74	13	80
2018	SW-03	51	19	20	10	0	0	70	10	10
2017	SW	45	31	10	4	4	7	81	8	104
2017	SW-02	42	32	11	4	3	8	80	8	89

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	29	36	18	12	4	1	65	16	143
2019	SW-02	29	40	17	9	4	1	70	13	113
2018	SW	25	27	30	12	6	0	52	18	103
2018	SW-02	23	27	32	12	5	0	51	17	81
2018	SW-03	29	20	30	0	21	0	49	21	10
2017	SW	26	32	23	11	8	0	59	18	105
2017	SW-02	24	33	26	11	6	0	57	17	89

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	23	28	27	12	8	1	0	52	21	142
2019	SW-02	20	30	27	14	8	1	0	50	23	112
2018	SW	14	27	36	17	5	0	0	41	22	103
2018	SW-02	12	27	40	15	6	0	0	40	21	81
2018	SW-03	31	30	10	29	0	0	0	61	29	10
2017	SW	22	26	22	19	9	1	1	48	29	105
2017	SW-02	19	26	24	20	8	1	1	46	29	89

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	23	28	25	16	7	1	0	52	23	143
2019	SW-02	21	27	26	18	7	2	0	48	25	113
2018	SW	24	29	24	16	6	0	1	54	22	102
2018	SW-02	21	30	25	15	7	0	1	52	23	80
2018	SW-03	39	20	20	21	0	0	0	59	21	10
2017	SW	26	29	25	10	9	0	2	55	19	105
2017	SW-02	25	28	27	10	9	0	1	54	19	89

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	24	36	20	14	7	0	0	59	20	142
2019	SW-02	21	37	18	17	7	0	0	58	24	112
2018	SW	26	29	27	9	9	0	0	55	17	103
2018	SW-02	26	29	27	6	11	0	0	55	17	81
2018	SW-03	41	10	31	18	0	0	0	51	18	10
2017	SW	31	33	18	6	10	1	1	66	16	105
2017	SW-02	30	33	18	7	10	1	1	65	17	89

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	32	30	18	10	10	0	0	62	20	142
2019	SW-02	27	33	18	11	11	0	0	61	22	112

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	33	30	15	13	9	1	0	63	22	142
2019	SW-02	29	29	17	16	9	1	0	58	25	112
2018	SW	29	23	26	14	6	1	1	53	20	103
2018	SW-02	26	23	29	12	7	1	1	50	20	81
2018	SW-03	51	20	0	29	0	0	0	71	29	10
2017	SW	26	33	21	10	7	1	1	61	18	104
2017	SW-02	23	32	24	11	7	1	1	57	19	88

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	45	24	16	11	4	0	69	15	141
2019	SW-02	43	25	17	10	5	0	68	15	111
2018	SW	36	32	15	12	5	0	68	17	101
2018	SW-02	31	35	16	13	5	0	66	18	80
2017	SW	46	26	12	9	5	1	73	15	104
2017	SW-02	43	25	14	11	6	1	69	18	88

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	69	15	6	3	1	1	5	89	5	141
2019	SW-02	65	17	6	4	2	1	5	88	6	111
2018	SW	53	26	8	4	4	1	4	84	8	103
2018	SW-02	54	30	5	1	4	1	5	90	5	81
2018	SW-03	61	0	0	28	11	0	0	61	39	10

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	53	20	12	7	7	1	75	13	143
2019	SW-02	52	21	10	8	7	2	74	15	113
2018	SW	48	28	12	6	5	1	77	11	103
2018	SW-02	47	32	11	4	5	1	80	9	81
2018	SW-03	59	0	31	0	10	0	59	10	10
2017	SW	55	25	8	6	5	2	82	11	105
2017	SW-02	54	24	8	7	5	2	80	12	89

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	44	32	18	2	4	1	77	6	142
2019	SW-02	42	33	19	2	3	1	75	5	112
2018	SW	36	34	16	5	8	1	71	13	101
2018	SW-02	35	35	15	5	9	1	71	14	80
2017	SW	32	33	18	9	6	1	66	15	105
2017	SW-02	32	33	16	11	7	1	65	19	89

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	52	21	11	7	7	1	1	74	14	142
2019	SW-02	51	23	10	8	7	0	1	74	15	112
2018	SW	43	35	11	7	3	0	1	79	10	101
2018	SW-02	45	38	9	5	2	0	1	84	7	80
2017	SW	51	21	12	9	4	0	3	74	13	105
2017	SW-02	49	22	13	10	4	0	3	73	14	89

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	59	5	2	1	1	0	32	94	3	143
2019	SW-02	61	3	3	1	0	0	33	95	1	113
2018	SW	53	1	2	1	0	1	42	95	2	97
2018	SW-02	51	0	3	0	0	1	46	95	0	77
2017	SW	55	6	1	0	0	1	37	99	0	104
2017	SW-02	55	5	1	0	0	1	38	98	0	88

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	63	21	6	3	2	0	5	89	6	142
2019	SW-02	63	21	5	4	1	0	6	89	5	112
2018	SW	63	18	8	3	2	1	5	86	6	99
2018	SW-02	63	18	6	4	3	1	5	86	7	79
2017	SW	61	20	5	2	2	0	9	90	4	104
2017	SW-02	58	20	7	2	2	0	11	88	5	88

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	77	8	2	4	7	0	2	86	11	143
2019	SW-02	75	8	3	6	7	0	3	84	13	113
2018	SW	73	12	2	5	3	1	4	90	8	98
2018	SW-02	72	13	1	4	4	1	5	90	8	79
2017	SW	60	17	6	5	7	0	6	82	12	105
2017	SW-02	57	19	6	4	7	0	8	82	12	89

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	51	33	10	2	2	3	86	4	144
2019	SW-02	51	29	11	3	2	4	83	5	114
2018	SW	46	39	9	1	3	2	87	4	99
2018	SW-02	48	37	8	1	4	3	87	5	79
2017	SW	50	33	9	2	2	4	86	4	105
2017	SW-02	48	34	9	2	2	5	86	5	89

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	9	34	37	19	1	43	20	144
2019	SW-02	7	35	38	20	1	42	20	114
2018	SW	7	31	44	17	2	37	19	103
2018	SW-02	6	27	46	18	3	33	21	81
2018	SW-03	10	41	49	0	0	51	0	10
2017	SW	11	28	40	14	6	39	21	105
2017	SW-02	7	28	44	13	8	35	20	89

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	13	30	42	11	4	16	43	144
2019	SW-02	13	30	44	10	3	12	44	114
2018	SW	17	26	43	12	2	14	42	102
2018	SW-02	17	28	42	10	2	12	46	81
2017	SW	10	34	38	14	4	18	44	104
2017	SW-02	12	35	36	12	5	17	47	88

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	22	38	16	16	4	3	62	21	142
2019	SW-02	19	38	19	18	5	1	58	23	112
2018	SW	17	45	13	17	8	0	62	25	103
2018	SW-02	12	49	14	17	7	0	62	25	81
2018	SW-03	20	30	21	18	10	0	51	28	10
2017	SW	22	42	14	16	6	0	65	22	103
2017	SW-02	24	41	13	15	7	0	65	22	88

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	19	28	14	21	18	0	47	39	144
2019	SW-02	14	30	16	21	19	0	44	40	114
2018	SW	14	28	15	21	22	0	42	43	103
2018	SW-02	11	23	16	26	23	0	35	49	81
2018	SW-03	39	31	11	0	20	0	69	20	10
2017	SW	13	37	7	23	19	1	51	42	105
2017	SW-02	13	35	7	24	20	1	48	45	89

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	23	77	144
2019	SW-02	22	78	114
2017	SW	16	84	105
2017	SW-02	17	83	89
2014	SW	18	82	117
2014	SW-02	16	84	102

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	69	31	32
2019	SW-02	71	29	24
2017	SW	74	26	17
2017	SW-02	78	22	15
2014	SW	72	28	20
2014	SW-02	75	25	16

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	55	34	5	0	5	89	5	22
2019	SW-02	66	20	7	0	7	86	7	16
2017	SW	47	38	7	0	9	84	9	13
2017	SW-02	41	41	7	0	10	83	10	12
2014	SW	38	12	0	44	6	50	50	14
2014	SW-02	42	16	0	34	8	58	42	12

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	21	23	25	18	14	0	21	79	141
2019	SW-02	20	27	25	17	12	0	20	80	112
2018	SW	13	24	24	19	18	2	14	86	102
2018	SW-02	13	23	29	20	14	3	13	87	80
2018	SW-03	18	41	11	20	10	0	18	82	10
2017	SW	24	22	28	9	15	3	24	76	105
2017	SW-02	25	22	27	8	16	2	25	75	89

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	71	29	112
2019	SW-02	71	29	90

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	30	70	111
2019	SW-02	28	72	89
2018	SW	24	76	85
2018	SW-02	24	76	68

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	4	23	18	23	27	1	4	28	53	111
2019	SW-02	5	21	21	23	25	1	4	28	50	90
2018	SW	6	24	20	23	25	2	0	31	49	86
2018	SW-02	4	21	21	29	24	1	0	25	54	68
2017	SW	13	19	15	13	26	4	10	37	45	78
2017	SW-02	10	19	13	11	30	5	12	36	49	66

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	2	16	13	17	43	3	5	20	66	111
2019	SW-02	1	16	14	16	43	4	5	19	65	90
2018	SW	6	12	13	11	57	1	1	18	69	86
2018	SW-02	3	10	15	13	57	0	1	14	72	68
2017	SW	4	5	10	17	50	4	9	11	78	78
2017	SW-02	3	4	11	18	50	5	9	9	79	66

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	SW	40	18	13	7	13	2	8	63	22	143
2019	SW-02	41	17	11	6	13	2	10	66	22	114
2018	SW	45	14	13	14	7	1	6	64	22	102
2018	SW-02	41	16	14	15	6	1	6	62	23	80
2018	SW-03	60	10	20	0	0	0	10	78	0	10

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for the Public Service by Question 94. Please indicate your occupational group and level. Occupational group and level - SW

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?