2019 Public Service Employee Survey Results for the Public Service by Question 94. Please indicate your occupational group and level. Occupational group and level - OM

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 31 58 0 5 5 0 0 89 11 24
2019 OM-03 23 62 0 10 5 0 0 85 15 13
2017 OM 44 46 0 10 0 0 0 90 10 27
2017 OM-02 56 44 0 0 0 0 0 100 0 13
2014 OM 40 41 2 9 7 0 0 81 17 43
2014 OM-02 77 18 0 0 5 0 0 95 5 12
2014 OM-03 24 55 5 11 5 0 0 79 16 21
2011 OM 35 46 4 7 8 0 0 81 15 70
2011 OM-02 44 46 8 0 3 0 0 89 3 27
2011 OM-03 23 53 4 12 8 0 0 76 20 25
2011 OM-04 33 40 0 7 20 0 0 73 27 13
2008 OM 35 51 3 8 3 0 0 86 11 78
2008 OM-02 32 49 3 16 0 0 0 81 16 28
2008 OM-03 45 36 5 7 8 0 0 81 15 27
2008 OM-04 24 76 0 0 0 0 0 100 0 17

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 56 30 6 0 3 0 5 91 3 24
2019 OM-03 47 32 6 0 5 0 10 88 5 13
2017 OM 61 14 9 16 0 0 0 75 16 27
2017 OM-02 78 0 9 13 0 0 0 78 13 13
2014 OM 46 32 5 13 5 0 0 78 18 43
2014 OM-02 44 56 0 0 0 0 0 100 0 12
2014 OM-03 32 24 5 29 10 0 0 56 39 21
2011 OM 55 19 8 12 6 0 0 74 18 70
2011 OM-02 67 3 8 19 3 0 0 70 23 27
2011 OM-03 38 34 12 8 8 0 0 72 17 25
2011 OM-04 68 25 0 0 7 0 0 93 7 13
2008 OM 50 31 5 9 4 0 0 82 13 78
2008 OM-02 57 32 7 4 0 0 0 89 4 28
2008 OM-03 37 30 3 21 8 0 0 67 30 27
2008 OM-04 69 25 6 0 0 0 0 94 0 17

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 35 42 3 15 5 0 0 77 20 24
2019 OM-03 16 62 0 17 5 0 0 78 22 13
2017 OM 52 27 0 19 2 0 0 79 21 27
2017 OM-02 52 30 0 18 0 0 0 82 18 13
2014 OM 32 55 5 4 4 0 0 87 8 43
2014 OM-02 46 42 7 5 0 0 0 88 5 12
2014 OM-03 19 71 5 0 5 0 0 90 5 21
2011 OM 46 34 7 4 9 0 0 80 13 69
2011 OM-02 50 29 10 8 3 0 0 79 11 27
2011 OM-03 35 43 4 0 18 0 0 78 18 24
2011 OM-04 49 30 7 7 7 0 0 80 13 13

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 8 54 12 24 3 0 0 62 27 24
2019 OM-03 8 42 7 43 0 0 0 50 43 13
2018 OM 19 55 7 17 2 0 0 74 19 31
2018 OM-03 13 45 9 33 0 0 0 58 33 15
2017 OM 22 47 21 5 5 0 0 69 10 27
2017 OM-02 26 47 27 0 0 0 0 73 0 13
2014 OM 14 47 21 10 6 0 2 63 16 43
2014 OM-02 12 40 42 0 5 0 0 53 5 12
2014 OM-03 8 66 4 18 5 0 0 74 23 21
2011 OM 26 28 12 18 13 0 3 55 32 70
2011 OM-02 26 17 9 33 11 0 4 45 45 27
2011 OM-03 21 34 12 13 21 0 0 54 34 25
2011 OM-04 24 39 15 7 7 0 9 69 15 13
2008 OM 21 46 12 12 7 1 1 69 19 78
2008 OM-02 20 48 13 8 11 0 0 67 19 28
2008 OM-03 15 56 4 21 5 0 0 71 25 27
2008 OM-04 35 44 11 0 6 0 5 83 6 17

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 25 44 12 14 5 0 0 69 19 24
2019 OM-03 22 51 7 15 5 0 0 73 20 13
2017 OM 60 35 0 5 0 0 0 95 5 27
2017 OM-02 57 43 0 0 0 0 0 100 0 13
2014 OM 41 47 6 2 2 0 2 90 4 42
2014 OM-02 35 60 5 0 0 0 0 95 0 12
2014 OM-03 41 44 9 5 0 0 0 85 5 20

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 37 45 3 5 11 0 0 81 16 24
2019 OM-03 36 44 0 10 10 0 0 80 20 13
2018 OM 34 52 11 0 3 0 0 86 3 31
2018 OM-03 34 46 14 0 7 0 0 79 7 15
2017 OM 43 38 8 4 7 0 0 81 11 27
2017 OM-02 37 28 17 8 11 0 0 65 18 13
2014 OM 31 30 26 2 9 0 2 62 11 43
2014 OM-02 30 16 49 0 5 0 0 46 5 12
2014 OM-03 36 38 14 0 13 0 0 74 13 21
2011 OM 36 30 16 4 11 2 2 68 16 70
2011 OM-02 39 29 14 8 11 0 0 68 18 27
2011 OM-03 30 29 24 0 8 4 4 64 9 25
2011 OM-04 31 39 8 0 22 0 0 70 22 13

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 28 46 10 11 5 0 0 74 16 24
2019 OM-03 30 40 10 10 10 0 0 71 20 13
2018 OM 37 47 13 0 3 0 0 84 3 31
2018 OM-03 36 46 11 0 7 0 0 82 7 15
2017 OM 37 48 8 4 3 0 0 85 7 27
2017 OM-02 39 53 0 8 0 0 0 92 8 13
2014 OM 24 40 21 9 6 0 0 64 15 43
2014 OM-02 33 19 37 0 11 0 0 53 11 12
2014 OM-03 18 58 11 13 0 0 0 76 13 21
2011 OM 37 36 12 8 7 0 0 73 15 70
2011 OM-02 54 23 4 12 7 0 0 77 19 27
2011 OM-03 18 40 29 4 8 0 0 59 13 25
2011 OM-04 32 53 0 8 7 0 0 85 15 13
2008 OM 38 38 12 8 4 0 0 76 12 77
2008 OM-02 25 52 11 4 8 0 0 77 12 28
2008 OM-03 37 29 15 15 4 0 0 66 19 26
2008 OM-04 61 27 6 6 0 0 0 88 6 17

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 28 39 19 4 11 0 0 66 15 24
2019 OM-03 34 31 20 0 15 0 0 65 15 13
2018 OM 33 41 13 11 2 0 0 74 13 31
2018 OM-03 56 26 14 0 4 0 0 82 4 15
2017 OM 32 41 13 11 4 0 0 73 14 27
2017 OM-02 24 45 8 15 8 0 0 69 23 13
2014 OM 11 36 17 26 10 0 0 47 36 43
2014 OM-02 25 18 11 42 5 0 0 42 47 12
2014 OM-03 8 47 25 8 13 0 0 55 20 21
2011 OM 22 38 10 15 13 2 0 60 29 70
2011 OM-02 25 23 5 29 17 0 0 49 47 27
2011 OM-03 18 41 19 8 8 4 0 62 18 25
2011 OM-04 8 65 7 0 20 0 0 73 20 13

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 22 45 10 15 8 0 0 67 23 24
2019 OM-03 30 36 10 10 15 0 0 65 25 13
2018 OM 37 29 14 19 0 0 0 66 19 31
2018 OM-03 37 26 14 24 0 0 0 63 24 15
2017 OM 19 66 5 7 4 0 0 84 11 27
2017 OM-02 35 50 0 8 8 0 0 85 15 13

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 38 51 4 7 0 0 0 89 7 23
2019 OM-03 33 62 0 5 0 0 0 95 5 12
2018 OM 46 51 4 0 0 0 0 96 0 31
2018 OM-03 43 50 7 0 0 0 0 93 0 15
2017 OM 41 43 16 0 0 0 0 84 0 27
2017 OM-02 50 32 18 0 0 0 0 82 0 13
2014 OM 35 50 7 5 2 0 0 85 7 43
2014 OM-02 28 61 11 0 0 0 0 89 0 12
2014 OM-03 40 55 5 0 0 0 0 95 0 21
2011 OM 42 35 10 4 8 0 0 77 12 70
2011 OM-02 47 35 4 3 11 0 0 82 14 27
2011 OM-03 31 37 20 3 8 0 0 68 12 25
2011 OM-04 41 45 0 8 7 0 0 85 15 13
2008 OM 38 44 10 7 1 0 0 82 8 77
2008 OM-02 29 42 21 8 0 0 0 71 8 28
2008 OM-03 33 52 4 7 4 0 0 85 11 26
2008 OM-04 55 40 0 6 0 0 0 94 6 17

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 34 25 23 10 8 0 0 59 18 24
2019 OM-03 42 16 27 0 15 0 0 58 15 13
2018 OM 32 46 10 12 0 0 0 78 12 31
2018 OM-03 37 40 13 10 0 0 0 77 10 15
2017 OM 24 44 13 9 11 0 0 68 19 27
2017 OM-02 37 39 0 8 15 0 0 77 23 13

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 52 36 8 4 0 0 0 88 4 24
2019 OM-03 45 55 0 0 0 0 0 100 0 13
2018 OM 54 32 14 0 0 0 0 86 0 31
2018 OM-03 48 38 14 0 0 0 0 86 0 15
2017 OM 53 36 8 0 3 0 0 89 3 27
2017 OM-02 60 32 8 0 0 0 0 92 0 13
2014 OM 69 21 6 2 2 0 0 90 4 43
2014 OM-02 88 7 0 0 5 0 0 95 5 12
2014 OM-03 61 34 5 0 0 0 0 95 0 21
2011 OM 56 30 8 6 1 0 0 85 7 70
2011 OM-02 59 29 4 8 0 0 0 88 8 27
2011 OM-03 43 33 16 8 0 0 0 76 8 25
2011 OM-04 64 29 0 0 7 0 0 93 7 13

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 30 27 17 18 8 0 0 57 26 24
2019 OM-03 20 42 24 5 10 0 0 62 15 13
2018 OM 36 39 14 3 7 0 0 76 10 31
2018 OM-03 38 36 20 7 0 0 0 73 7 15
2017 OM 34 26 13 12 16 0 0 60 28 27
2017 OM-02 37 29 11 8 15 0 0 66 23 13
2014 OM 23 28 13 11 25 0 0 51 36 42
2014 OM-02 28 28 0 6 39 0 0 56 44 11
2014 OM-03 24 32 25 4 15 0 0 56 19 21
2011 OM 33 38 11 10 8 0 0 71 18 70
2011 OM-02 49 19 11 7 15 0 0 68 21 27
2011 OM-03 18 45 19 13 4 0 0 64 17 25
2011 OM-04 26 54 0 13 7 0 0 80 20 13

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 44 32 9 4 11 0 0 76 15 24
2019 OM-03 44 41 0 0 15 0 0 85 15 13
2018 OM 37 36 14 13 0 0 0 73 13 30
2018 OM-03 36 40 13 11 0 0 0 76 11 15
2017 OM 44 28 13 9 7 0 0 72 16 27
2017 OM-02 35 31 18 8 8 0 0 66 15 13
2014 OM 23 21 21 9 24 0 2 45 34 43
2014 OM-02 37 5 5 5 42 0 5 44 50 12
2014 OM-03 16 34 30 9 10 0 0 51 19 21

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 25 34 18 8 14 0 0 59 23 23
2019 OM-03 20 55 10 5 10 0 0 75 15 13
2018 OM 36 42 14 2 6 0 0 78 8 31
2018 OM-03 36 46 13 4 0 0 0 82 4 15
2017 OM 33 37 4 16 11 0 0 69 27 27
2017 OM-02 21 45 0 15 18 0 0 66 34 13
2014 OM 21 29 15 12 23 0 0 50 35 43
2014 OM-02 32 11 11 5 42 0 0 42 47 12
2014 OM-03 20 36 25 14 5 0 0 56 19 21
2011 OM 31 31 24 9 4 2 0 62 13 70
2011 OM-02 45 18 18 11 3 4 0 66 15 27
2011 OM-03 18 34 36 8 4 0 0 51 13 25
2011 OM-04 25 39 22 7 7 0 0 65 13 13

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 37 25 25 8 5 0 0 62 14 24
2019 OM-03 35 30 25 0 10 0 0 65 10 13
2018 OM 40 49 6 4 0 0 0 90 4 31
2018 OM-03 43 44 13 0 0 0 0 87 0 15
2017 OM 42 43 8 4 3 0 0 85 7 27
2017 OM-02 47 37 8 8 0 0 0 85 8 13
2014 OM 28 53 9 6 4 0 0 82 10 43
2014 OM-02 40 49 5 0 5 0 0 89 5 12
2014 OM-03 22 62 11 5 0 0 0 84 5 21
2011 OM 39 40 12 8 1 0 0 79 9 69
2011 OM-02 55 26 11 8 0 0 0 81 8 27
2011 OM-03 26 48 17 9 0 0 0 75 9 24
2011 OM-04 24 53 8 8 7 0 0 77 15 13
2008 OM 36 42 13 6 3 0 0 78 9 77
2008 OM-02 28 46 18 9 0 0 0 73 9 28
2008 OM-03 33 48 7 4 8 0 0 81 12 26
2008 OM-04 54 21 19 6 0 0 0 75 6 17

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 35 36 12 14 3 0 0 71 17 23
2019 OM-03 33 38 21 7 0 0 0 71 7 13
2018 OM 53 35 6 4 2 0 0 88 6 31
2018 OM-03 68 32 0 0 0 0 0 100 0 15
2017 OM 54 26 0 0 20 0 0 80 20 27
2017 OM-02 56 18 0 0 26 0 0 74 26 13
2014 OM 52 29 8 0 10 0 0 82 10 43
2014 OM-02 77 18 0 0 5 0 0 95 5 12
2014 OM-03 43 35 18 0 4 0 0 79 4 21
2011 OM 34 38 20 0 6 0 2 73 6 70
2011 OM-02 43 31 23 0 3 0 0 74 3 27
2011 OM-03 33 32 31 0 0 0 4 68 0 25
2011 OM-04 22 58 0 0 20 0 0 80 20 13
2008 OM 34 44 14 3 5 0 0 78 8 78
2008 OM-02 37 41 18 4 0 0 0 78 4 28
2008 OM-03 27 47 8 4 15 0 0 73 19 27
2008 OM-04 30 53 17 0 0 0 0 83 0 17

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 11 18 35 19 10 0 8 31 31 24
2019 OM-03 10 22 37 14 10 0 7 26 35 13
2018 OM 15 19 47 13 3 0 3 16 35 31
2018 OM-03 21 26 53 0 0 0 0 0 47 15
2017 OM 11 16 47 22 0 0 4 23 28 27
2017 OM-02 18 0 26 48 0 0 8 52 20 13
2014 OM 16 27 28 22 7 0 0 30 43 43
2014 OM-02 0 11 28 51 11 0 0 61 11 12
2014 OM-03 19 44 24 9 4 0 0 13 63 21
2011 OM 18 25 35 14 6 0 1 20 44 70
2011 OM-02 17 17 29 21 12 0 3 34 36 27
2011 OM-03 21 32 44 3 0 0 0 3 53 25
2011 OM-04 15 29 30 17 8 0 0 26 44 13
2008 OM 10 27 43 12 7 0 0 19 37 78
2008 OM-02 14 18 41 14 13 0 0 27 32 28
2008 OM-03 12 36 49 3 0 0 0 3 48 27
2008 OM-04 6 19 41 23 11 0 0 34 25 17

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 14 4 41 26 8 0 8 37 19 24
2019 OM-03 20 7 42 16 7 0 7 26 29 13
2018 OM 5 24 26 36 7 0 3 44 29 31
2018 OM-03 0 40 33 28 0 0 0 28 40 15
2017 OM 7 7 35 28 12 5 6 44 16 27
2017 OM-02 0 0 15 36 25 11 13 80 0 13
2014 OM 12 29 23 19 13 3 0 34 42 43
2014 OM-02 0 5 12 54 28 0 0 82 5 12
2014 OM-03 19 37 29 4 4 8 0 8 60 21
2011 OM 17 21 34 18 6 2 2 25 39 69
2011 OM-02 21 3 35 28 7 0 6 37 26 27
2011 OM-03 17 33 31 12 3 4 0 16 52 25
2011 OM-04 15 30 38 8 8 0 0 17 45 13
2008 OM 18 22 27 18 12 1 2 31 40 78
2008 OM-02 17 11 32 14 19 0 6 36 30 28
2008 OM-03 32 34 26 8 0 0 0 8 66 27
2008 OM-04 0 25 23 27 26 0 0 53 25 17

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 14 31 34 12 0 0 8 13 50 24
2019 OM-03 16 44 32 0 0 0 7 0 66 13
2018 OM 14 28 31 14 10 0 3 25 44 31
2018 OM-03 19 41 20 20 0 0 0 20 60 15
2017 OM 20 28 26 11 4 2 9 17 54 27
2017 OM-02 8 29 23 8 9 5 19 22 48 13
2014 OM 32 25 25 6 10 2 0 16 59 43
2014 OM-02 0 42 23 12 23 0 0 35 42 12
2014 OM-03 43 22 26 4 0 5 0 4 68 21
2011 OM 22 21 39 13 3 2 1 16 44 70
2011 OM-02 10 8 53 23 3 0 3 27 18 27
2011 OM-03 38 30 24 3 0 4 0 4 71 25
2011 OM-04 22 24 39 7 8 0 0 15 45 13
2008 OM 23 18 33 15 5 0 5 22 43 78
2008 OM-02 25 15 32 20 3 0 4 24 42 28
2008 OM-03 31 22 23 12 0 0 11 14 60 27
2008 OM-04 12 19 47 5 18 0 0 23 30 17

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 10 13 47 11 16 0 4 28 24 23
2019 OM-03 7 22 61 0 10 0 0 10 29 13
2018 OM 3 28 29 27 10 0 3 37 33 31
2018 OM-03 7 39 41 7 5 0 0 13 46 15
2017 OM 8 15 36 29 8 0 4 39 24 26
2017 OM-02 12 8 36 25 10 0 9 38 22 12
2014 OM 11 21 24 33 11 0 0 44 32 43
2014 OM-02 0 11 19 54 16 0 0 70 11 12
2014 OM-03 21 25 28 21 4 0 0 25 47 21
2011 OM 20 11 48 15 4 2 0 19 32 70
2011 OM-02 15 10 43 25 7 0 0 32 25 27
2011 OM-03 25 13 54 3 0 4 0 4 40 25
2011 OM-04 29 8 48 7 8 0 0 15 37 13
2008 OM 11 20 41 21 5 0 2 27 31 78
2008 OM-02 15 10 48 24 3 0 0 27 25 28
2008 OM-03 12 34 33 8 7 0 7 16 49 27
2008 OM-04 6 18 41 30 6 0 0 35 24 17

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 26 22 25 9 10 0 8 21 52 24
2019 OM-03 17 32 22 11 10 0 7 23 53 13
2018 OM 15 34 23 13 10 0 5 24 52 31
2018 OM-03 7 48 27 7 5 0 5 13 58 15
2017 OM 16 32 14 20 14 0 4 35 50 27
2017 OM-02 18 23 20 0 30 0 8 33 45 13
2014 OM 31 12 18 24 14 0 2 39 43 43
2014 OM-02 11 12 5 44 28 0 0 72 23 12
2014 OM-03 45 18 24 9 5 0 0 14 62 21
2011 OM 21 32 19 15 11 0 3 26 54 69
2011 OM-02 24 12 24 19 17 0 3 37 38 26
2011 OM-03 17 42 20 12 4 0 4 17 62 25
2011 OM-04 22 46 15 9 8 0 0 17 67 13
2008 OM 15 24 31 18 9 1 2 28 40 78
2008 OM-02 18 16 24 30 12 0 0 42 33 28
2008 OM-03 16 34 29 11 4 0 7 15 53 27
2008 OM-04 12 30 35 12 11 0 0 23 42 17

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 9 18 25 16 24 0 8 43 29 23
2019 OM-03 10 23 26 7 26 0 7 36 36 13
2018 OM 6 29 33 20 10 0 3 31 35 31
2018 OM-03 7 21 52 14 7 0 0 21 27 15
2017 OM 2 7 45 22 10 3 9 37 11 27
2017 OM-02 0 0 52 8 22 0 19 37 0 13
2014 OM 18 9 26 26 15 0 6 44 28 43
2014 OM-02 5 5 12 44 28 0 5 76 11 12
2014 OM-03 28 11 30 16 9 0 5 27 42 21
2011 OM 7 18 31 14 17 3 11 35 29 70
2011 OM-02 3 11 29 19 24 0 13 50 17 27
2011 OM-03 8 21 39 4 16 4 8 23 33 25
2011 OM-04 8 27 15 26 8 0 15 40 42 13
2008 OM 12 24 19 20 15 1 9 39 40 78
2008 OM-02 10 25 4 16 33 0 13 55 40 28
2008 OM-03 24 27 22 14 0 0 14 16 58 27
2008 OM-04 0 19 30 34 17 0 0 51 19 17

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 5 25 46 0 9 0 15 10 35 24
2019 OM-03 10 27 47 0 0 0 16 0 44 13
2018 OM 8 27 44 13 0 3 5 14 38 31
2018 OM-03 7 33 53 7 0 0 0 7 40 15
2017 OM 20 17 37 8 10 0 9 20 40 27
2017 OM-02 8 15 36 0 22 0 19 27 28 13
2014 OM 19 27 29 10 15 0 0 26 46 43
2014 OM-02 0 42 11 19 28 0 0 47 42 12
2014 OM-03 19 28 39 9 5 0 0 14 47 21

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 11 8 35 19 13 0 15 37 22 24
2019 OM-03 20 14 39 5 7 0 16 14 40 13
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 59 30 3 0 3 0 5 94 3 24
2019 OM-03 52 38 0 0 0 0 10 100 0 13
2017 OM 72 22 2 0 4 0 0 94 4 27
2017 OM-02 87 0 5 0 8 0 0 87 8 13
2014 OM 68 9 18 0 5 0 0 78 5 43
2014 OM-02 63 0 37 0 0 0 0 63 0 12
2014 OM-03 74 9 8 0 10 0 0 82 10 21
2011 OM 66 21 4 3 4 0 2 88 7 70
2011 OM-02 69 24 3 0 3 0 0 93 3 27
2011 OM-03 54 25 8 4 4 0 4 82 9 25
2011 OM-04 78 15 0 0 7 0 0 93 7 13
2008 OM 61 22 3 3 10 0 1 84 13 78
2008 OM-02 67 18 0 5 7 0 4 88 12 28
2008 OM-03 52 20 8 4 16 0 0 72 20 27
2008 OM-04 69 31 0 0 0 0 0 100 0 17

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 20 37 17 5 16 4 0 59 23 24
2019 OM-03 26 35 17 0 15 7 0 65 16 13
2018 OM 14 41 24 13 6 0 3 56 20 31
2018 OM-03 14 34 26 19 0 0 7 52 20 15
2017 OM 33 42 8 7 10 0 0 75 17 27
2017 OM-02 24 37 8 16 15 0 0 61 31 13
2014 OM 17 34 13 4 29 0 3 52 34 43
2014 OM-02 5 42 5 0 47 0 0 47 47 12
2014 OM-03 29 32 5 4 26 0 4 63 31 21

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 39 23 19 14 5 0 0 62 19 24
2019 OM-03 41 25 10 15 10 0 0 65 25 13
2018 OM 32 35 16 17 0 0 0 67 17 31
2018 OM-03 42 20 20 18 0 0 0 62 18 15
2017 OM 35 50 5 4 7 0 0 84 11 27
2017 OM-02 14 52 11 8 15 0 0 66 23 13
2014 OM 33 19 13 10 22 3 0 54 33 43
2014 OM-02 37 11 0 5 42 5 0 50 50 12
2014 OM-03 43 11 20 9 14 4 0 55 24 21

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 40 38 13 3 5 0 0 78 8 24
2019 OM-03 41 27 17 5 10 0 0 68 15 13
2018 OM 40 48 7 2 2 0 0 89 4 31
2018 OM-03 55 27 14 4 0 0 0 82 4 15
2017 OM 47 41 4 0 4 5 0 92 4 27
2017 OM-02 45 29 8 0 8 11 0 83 9 13
2014 OM 49 24 14 5 7 0 0 74 13 43
2014 OM-02 68 16 0 0 16 0 0 84 16 12
2014 OM-03 48 31 9 8 5 0 0 79 13 21

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 32 51 8 3 5 0 0 84 8 24
2019 OM-03 34 44 7 5 10 0 0 78 15 13
2018 OM 34 50 11 2 0 0 3 87 2 31
2018 OM-03 36 40 14 4 0 0 7 81 5 15
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 25 29 33 0 8 0 4 57 8 24
2019 OM-03 34 16 27 0 15 0 7 55 16 13

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 30 38 4 15 14 0 0 67 29 24
2019 OM-03 33 42 0 10 15 0 0 75 25 13
2018 OM 34 39 10 10 4 0 5 76 14 31
2018 OM-03 33 47 7 4 0 0 9 88 5 15
2017 OM 36 36 9 16 4 0 0 71 19 27
2017 OM-02 35 41 0 16 8 0 0 77 23 13
2014 OM 17 28 31 13 9 2 0 46 22 43
2014 OM-02 30 23 42 5 0 0 0 53 5 12
2014 OM-03 16 34 18 18 10 4 0 53 29 21
2011 OM 26 40 11 10 11 0 2 67 21 70
2011 OM-02 29 33 11 8 14 0 4 65 23 27
2011 OM-03 22 50 12 4 13 0 0 71 17 25
2011 OM-04 17 39 8 29 7 0 0 56 35 13
2008 OM 29 42 10 9 8 0 1 72 17 78
2008 OM-02 23 47 11 9 11 0 0 70 19 28
2008 OM-03 27 46 5 11 12 0 0 73 22 27
2008 OM-04 47 35 13 5 0 0 0 82 5 17

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 43 19 19 8 11 0 0 62 19 24
2019 OM-03 41 25 20 5 10 0 0 65 15 13
2018 OM 34 41 11 6 4 0 5 79 10 31
2018 OM-03 39 34 14 4 0 0 9 80 5 15
2017 OM 41 19 17 13 10 0 0 60 22 27
2017 OM-02 35 23 26 0 15 0 0 58 15 13
2014 OM 19 25 31 11 9 3 2 47 21 43
2014 OM-02 30 12 37 5 5 5 5 47 12 12
2014 OM-03 16 38 23 9 10 4 0 57 20 21
2011 OM 33 32 12 7 12 3 0 67 20 69
2011 OM-02 37 35 0 11 17 0 0 72 28 27
2011 OM-03 24 37 18 4 9 9 0 66 15 24
2011 OM-04 33 22 24 8 13 0 0 55 21 13
2008 OM 32 41 6 2 10 5 3 80 12 78
2008 OM-02 26 48 8 5 10 0 3 77 16 28
2008 OM-03 32 33 6 0 17 11 0 74 19 27
2008 OM-04 47 40 7 0 0 0 6 92 0 17

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 34 38 5 12 11 0 0 71 23 24
2019 OM-03 33 42 10 5 10 0 0 75 15 13
2018 OM 44 35 7 6 4 0 5 82 10 31
2018 OM-03 54 26 7 4 0 0 9 87 5 15
2017 OM 37 36 0 27 0 0 0 73 27 27
2017 OM-02 35 33 0 31 0 0 0 69 31 13
2014 OM 17 27 11 30 11 3 0 46 42 43
2014 OM-02 18 35 0 42 0 5 0 56 44 12
2014 OM-03 25 26 18 13 15 4 0 53 29 21
2011 OM 30 40 10 7 10 3 0 73 17 70
2011 OM-02 33 43 7 8 10 0 0 76 18 27
2011 OM-03 26 45 8 0 13 8 0 77 14 25
2011 OM-04 17 39 22 15 7 0 0 56 22 13
2008 OM 37 38 6 5 11 0 2 77 16 78
2008 OM-02 33 38 11 5 14 0 0 70 19 28
2008 OM-03 33 44 3 4 16 0 0 78 20 27
2008 OM-04 53 29 7 11 0 0 0 82 11 17

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 73 18 0 4 0 0 5 96 4 24
2019 OM-03 65 17 0 7 0 0 10 92 8 13
2017 OM 81 8 7 0 4 0 0 90 4 27
2017 OM-02 85 0 7 0 8 0 0 85 8 13
2014 OM 77 3 9 5 4 0 2 82 9 43
2014 OM-02 95 0 0 0 5 0 0 95 5 12
2014 OM-03 81 4 0 10 5 0 0 85 15 21
2011 OM 78 14 3 0 3 0 2 94 3 70
2011 OM-02 82 14 3 0 0 0 0 97 0 27
2011 OM-03 71 16 4 0 4 0 4 91 4 25
2011 OM-04 77 17 0 0 7 0 0 93 7 13
2008 OM 86 5 0 3 3 0 2 94 6 77
2008 OM-02 86 7 0 0 3 0 4 97 3 28
2008 OM-03 93 0 0 7 0 0 0 93 7 26
2008 OM-04 87 13 0 0 0 0 0 100 0 17

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 54 18 10 12 5 0 0 72 18 24
2019 OM-03 53 25 5 7 10 0 0 78 17 13
2017 OM 60 24 9 4 4 0 0 84 7 27
2017 OM-02 63 22 8 0 8 0 0 85 8 13
2014 OM 29 42 8 13 6 2 2 73 19 43
2014 OM-02 37 53 0 5 0 5 0 94 6 12
2014 OM-03 29 36 14 5 13 0 4 67 18 21
2011 OM 39 36 13 4 7 2 0 76 11 69
2011 OM-02 56 26 3 8 7 0 0 82 15 26
2011 OM-03 28 36 23 4 4 4 0 67 9 25
2011 OM-04 34 46 7 0 13 0 0 80 13 13

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 34 19 27 5 11 4 0 55 17 24
2019 OM-03 41 10 27 0 15 7 0 55 16 13
2018 OM 37 30 15 2 7 0 8 73 10 30
2018 OM-03 39 27 7 4 7 0 16 78 13 15
2017 OM 50 30 11 5 4 0 0 80 9 27
2017 OM-02 46 31 15 0 8 0 0 77 8 13

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 38 21 17 5 18 0 0 59 23 24
2019 OM-03 41 20 15 10 15 0 0 61 25 13
2018 OM 49 30 7 6 4 0 5 83 10 31
2018 OM-03 59 21 7 4 0 0 9 88 5 15
2017 OM 41 25 14 20 0 0 0 66 20 27
2017 OM-02 35 18 23 23 0 0 0 54 23 13
2014 OM 26 26 9 28 10 0 0 52 38 43
2014 OM-02 42 0 0 47 11 0 0 42 58 12
2014 OM-03 24 45 13 9 10 0 0 68 19 21
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 19 42 20 5 8 5 0 65 13 24
2019 OM-03 12 48 22 8 10 0 0 60 18 13
2018 OM 14 54 19 4 6 0 3 71 10 31
2018 OM-03 14 59 14 0 7 0 7 78 7 15
2017 OM 23 39 7 12 6 12 0 71 21 27
2017 OM-02 29 13 15 8 8 27 0 58 21 13
2014 OM 14 28 31 9 6 13 0 47 17 43
2014 OM-02 12 54 18 5 0 11 0 75 6 12
2014 OM-03 16 11 43 5 5 20 0 34 13 21
2011 OM 13 28 26 9 9 14 0 49 21 70
2011 OM-02 25 8 19 11 18 18 0 40 36 27
2011 OM-03 0 28 39 13 0 20 0 35 16 25
2011 OM-04 8 65 14 0 13 0 0 73 13 13

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 16 41 27 7 8 0 0 58 15 24
2019 OM-03 12 50 15 13 10 0 0 62 23 13
2018 OM 4 56 29 4 8 0 0 59 12 31
2018 OM-03 0 61 32 0 7 0 0 61 7 15
2017 OM 15 40 27 7 11 0 0 55 18 27
2017 OM-02 24 19 42 8 8 0 0 43 15 13
2014 OM 8 35 19 24 11 3 0 45 36 43
2014 OM-02 12 60 12 5 5 5 0 76 11 12
2014 OM-03 4 31 21 28 13 4 0 36 42 21
2011 OM 13 34 22 16 12 4 0 48 29 70
2011 OM-02 29 23 9 20 13 6 0 56 35 27
2011 OM-03 0 40 20 20 16 4 0 41 38 25
2011 OM-04 8 40 45 0 7 0 0 48 7 13
2008 OM 11 39 22 11 14 2 1 51 26 78
2008 OM-02 6 44 28 8 10 0 3 52 19 28
2008 OM-03 3 28 24 12 30 3 0 33 42 27
2008 OM-04 29 42 17 11 0 0 0 72 11 17

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 7 37 20 18 8 10 0 49 29 24
2019 OM-03 5 33 22 23 10 7 0 41 36 13
2018 OM 4 46 29 14 8 0 0 50 22 31
2018 OM-03 0 48 32 13 7 0 0 48 19 15
2017 OM 8 39 26 4 15 9 0 51 20 27
2017 OM-02 0 42 24 8 8 19 0 52 19 13
2014 OM 5 32 22 17 16 9 0 40 36 43
2014 OM-02 7 60 12 5 5 11 0 75 12 12
2014 OM-03 0 27 28 19 15 11 0 30 38 21
2011 OM 4 30 24 17 15 9 0 38 35 70
2011 OM-02 7 42 15 5 18 13 0 56 26 27
2011 OM-03 0 16 39 24 12 9 0 18 39 25
2011 OM-04 8 31 8 31 15 7 0 42 49 13
2008 OM 5 23 23 23 12 12 1 32 41 78
2008 OM-02 3 31 24 15 12 12 3 40 31 28
2008 OM-03 0 7 27 35 19 11 0 8 61 27
2008 OM-04 19 35 18 17 6 5 0 57 24 17

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 7 44 13 23 13 0 0 51 36 24
2019 OM-03 12 38 7 25 18 0 0 50 43 13
2018 OM 6 53 12 21 8 0 0 59 29 31
2018 OM-03 0 68 13 13 7 0 0 68 19 15
2017 OM 7 43 22 4 16 7 0 54 22 27
2017 OM-02 14 36 15 0 18 16 0 60 22 13
2014 OM 8 22 30 22 14 3 0 31 37 43
2014 OM-02 12 30 47 0 5 5 0 44 6 12
2014 OM-03 4 27 25 21 19 4 0 32 42 21
2011 OM 10 35 19 19 13 3 0 47 34 69
2011 OM-02 23 21 18 20 17 0 0 45 37 27
2011 OM-03 0 51 20 18 8 3 0 53 26 24
2011 OM-04 8 39 8 22 13 9 0 52 39 13
2008 OM 12 32 13 21 14 8 0 47 38 78
2008 OM-02 16 37 12 12 15 7 0 57 30 28
2008 OM-03 4 22 11 40 21 3 0 26 63 27
2008 OM-04 23 36 18 12 6 5 0 63 19 17

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 46 35 7 0 0 4 8 92 0 24
2019 OM-03 35 45 5 0 0 0 15 94 0 13
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 22 48 14 8 8 0 0 70 16 24
2019 OM-03 32 42 16 0 10 0 0 74 10 13
2018 OM 17 50 17 16 0 0 0 67 16 31
2018 OM-03 12 62 7 19 0 0 0 74 19 15
2017 OM 25 41 16 11 2 5 0 69 15 27
2017 OM-02 36 22 15 15 0 11 0 65 17 13
2014 OM 17 45 21 11 4 2 0 63 16 43
2014 OM-02 23 72 0 0 0 5 0 100 0 12
2014 OM-03 13 43 29 10 5 0 0 56 15 21
2011 OM 23 54 11 10 3 0 0 77 12 70
2011 OM-02 31 47 3 14 4 0 0 78 18 27
2011 OM-03 11 62 23 4 0 0 0 73 4 25
2011 OM-04 32 39 7 15 7 0 0 71 22 13

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 4 35 40 13 8 0 0 39 21 24
2019 OM-03 0 41 26 23 10 0 0 41 33 13

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 6 58 8 10 18 0 0 64 27 24
2019 OM-03 5 67 8 10 10 0 0 72 20 13
2018 OM 14 37 20 22 2 0 6 54 25 31
2018 OM-03 12 42 19 21 0 0 7 57 22 15
2017 OM 17 48 8 4 13 10 0 72 19 27
2017 OM-02 21 37 9 0 23 11 0 64 26 13
2014 OM 29 39 11 10 7 2 2 70 18 43
2014 OM-02 30 54 0 5 5 5 0 89 11 12
2014 OM-03 30 31 14 13 9 0 4 63 22 21
2011 OM 27 34 13 11 10 2 4 64 23 70
2011 OM-02 29 24 10 20 14 0 3 55 35 27
2011 OM-03 16 44 20 4 8 4 3 64 14 25
2011 OM-04 32 37 7 7 8 0 9 76 16 13
2008 OM 28 34 11 11 7 5 4 67 20 78
2008 OM-02 21 35 17 8 9 9 3 63 18 28
2008 OM-03 21 36 7 20 9 0 7 62 31 27
2008 OM-04 60 23 11 6 0 0 0 84 6 17

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 30 36 15 14 6 0 0 65 20 23
2019 OM-03 36 36 8 10 10 0 0 72 20 13
2018 OM 19 51 23 6 0 0 0 71 6 31
2018 OM-03 12 62 13 13 0 0 0 74 13 15

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 17 20 29 8 14 12 0 42 25 24
2019 OM-03 21 24 28 0 10 17 0 54 12 13
2018 OM 5 24 35 24 10 0 3 30 34 31
2018 OM-03 9 17 40 27 0 0 7 28 29 15
2017 OM 14 34 16 18 15 4 0 50 33 27
2017 OM-02 8 29 19 29 8 8 0 40 39 13
2014 OM 9 20 11 25 26 9 0 31 56 43
2014 OM-02 21 11 5 37 16 11 0 35 59 12
2014 OM-03 4 19 18 25 26 8 0 25 56 21
2011 OM 11 21 23 11 17 14 3 39 34 70
2011 OM-02 15 11 25 17 22 6 4 29 44 27
2011 OM-03 8 17 24 13 8 28 3 35 31 25
2011 OM-04 15 24 24 0 28 9 0 43 31 13

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 29 24 15 16 16 0 0 53 33 24
2019 OM-03 37 31 10 7 15 0 0 68 22 13
2018 OM 5 49 20 14 13 0 0 54 26 31
2018 OM-03 9 54 30 0 7 0 0 63 7 15
2017 OM 9 48 11 16 11 5 0 60 28 27
2017 OM-02 5 52 24 8 0 11 0 64 9 13
2014 OM 11 21 37 12 14 3 0 34 27 43
2014 OM-02 19 16 49 5 5 5 0 37 11 12
2014 OM-03 8 30 36 8 19 0 0 38 26 21
2011 OM 17 28 20 14 18 3 0 46 33 70
2011 OM-02 11 30 11 20 28 0 0 41 48 27
2011 OM-03 11 28 36 8 17 0 0 38 25 25
2011 OM-04 23 22 15 15 7 17 0 55 26 13
2008 OM 17 39 16 12 11 5 0 59 24 78
2008 OM-02 15 43 14 12 11 5 0 62 24 28
2008 OM-03 11 37 14 11 20 7 0 51 34 27
2008 OM-04 29 37 22 6 0 5 0 70 6 17

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 13 29 21 12 26 0 0 41 38 24
2019 OM-03 23 25 30 5 17 0 0 48 22 13
2018 OM 8 25 20 19 22 0 5 35 44 31
2018 OM-03 9 33 21 23 14 0 0 42 37 15
2017 OM 13 17 14 22 30 4 0 31 54 27
2017 OM-02 7 35 16 0 34 8 0 46 37 13
2014 OM 10 17 16 9 42 3 2 29 54 43
2014 OM-02 14 16 5 0 60 5 0 31 63 12
2014 OM-03 11 18 32 5 29 0 5 31 36 21
2011 OM 16 18 17 15 31 0 3 35 48 70
2011 OM-02 12 15 13 12 48 0 0 27 60 27
2011 OM-03 16 18 24 21 20 0 0 34 41 25
2011 OM-04 15 17 15 7 30 0 16 38 44 13
2008 OM 7 29 10 19 27 3 4 39 49 78
2008 OM-02 9 29 13 16 26 3 4 42 44 28
2008 OM-03 4 26 16 20 30 0 4 31 52 27
2008 OM-04 13 31 0 27 17 5 7 49 51 17

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 64 23 8 0 5 0 0 87 5 24
2019 OM-03 59 31 0 0 10 0 0 90 10 13

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 53 11 15 4 3 0 15 75 8 24
2019 OM-03 52 6 26 0 0 0 15 69 0 13

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 46 28 7 7 8 0 4 77 15 24
2019 OM-03 43 35 13 0 10 0 0 77 10 13

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 50 9 19 7 5 4 7 66 14 24
2019 OM-03 52 10 16 5 10 6 0 67 16 13

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 42 15 17 10 10 0 7 60 21 24
2019 OM-03 55 10 14 11 10 0 0 65 21 13

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 60 15 4 4 7 3 8 84 12 24
2019 OM-03 55 26 6 0 7 5 0 86 8 13

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 64 20 0 4 8 0 4 87 13 24
2019 OM-03 69 21 0 0 10 0 0 90 10 13

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 66 11 0 4 5 0 13 89 11 24
2019 OM-03 65 20 0 0 10 0 5 90 10 13

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 19 47 8 20 5 0 0 66 26 24
2019 OM-03 21 57 0 12 10 0 0 78 22 13
2018 OM 21 42 27 7 3 0 0 63 10 31
2018 OM-03 23 47 23 7 0 0 0 70 7 15
2017 OM 11 51 17 8 10 4 0 64 18 26
2017 OM-02 9 60 15 8 8 0 0 69 15 13

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 28 46 9 5 5 5 0 78 12 24
2019 OM-03 20 55 5 0 10 10 0 84 11 13
2018 OM 14 68 11 0 3 3 0 85 3 31
2018 OM-03 16 68 10 0 7 0 0 84 7 15
2017 OM 31 58 8 0 4 0 0 89 4 27
2017 OM-02 45 39 8 0 8 0 0 85 8 13
2014 OM 35 35 11 5 6 7 0 75 12 43
2014 OM-02 47 37 5 5 0 5 0 89 6 12
2014 OM-03 30 31 18 8 5 9 0 67 14 21
2011 OM 24 44 11 3 6 9 2 77 10 70
2011 OM-02 38 45 3 4 7 3 0 85 11 27
2011 OM-03 8 39 19 0 8 21 4 64 10 25
2011 OM-04 24 55 8 7 7 0 0 79 13 13

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 29 48 18 0 5 0 0 77 5 24
2019 OM-03 37 46 7 0 10 0 0 83 10 13
2018 OM 23 58 12 0 0 3 3 87 0 31
2018 OM-03 28 60 5 0 0 7 0 94 0 15
2017 OM 27 47 20 0 2 4 0 77 3 27
2017 OM-02 37 55 0 0 0 8 0 100 0 13
2014 OM 29 32 24 2 6 7 0 65 9 43
2014 OM-02 35 42 5 7 5 5 0 81 13 12
2014 OM-03 21 36 29 0 5 9 0 63 6 21

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 41 33 12 8 5 0 0 74 14 24
2019 OM-03 52 34 0 5 10 0 0 85 15 13
2018 OM 20 69 3 7 0 0 0 90 7 31
2018 OM-03 23 71 0 7 0 0 0 93 7 15
2017 OM 52 37 3 7 0 0 0 89 7 27
2017 OM-02 56 28 0 15 0 0 0 85 15 13
2014 OM 37 34 15 7 6 0 0 71 14 43
2014 OM-02 47 37 5 11 0 0 0 84 11 12
2014 OM-03 31 40 15 0 14 0 0 71 14 21
2011 OM 28 51 10 5 5 0 0 79 11 69
2011 OM-02 42 40 8 3 7 0 0 83 10 27
2011 OM-03 25 49 18 4 4 0 0 74 9 24
2011 OM-04 8 71 0 13 7 0 0 80 20 13
2008 OM 29 51 12 2 7 0 0 79 8 78
2008 OM-02 24 62 8 0 7 0 0 86 7 28
2008 OM-03 17 51 14 5 13 0 0 68 17 27
2008 OM-04 47 41 12 0 0 0 0 88 0 17

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 37 37 4 14 8 0 0 74 22 24
2019 OM-03 45 40 0 5 10 0 0 85 15 13
2018 OM 20 44 23 0 12 0 0 65 12 31
2018 OM-03 23 47 19 0 12 0 0 69 12 15
2017 OM 43 25 17 3 12 0 0 67 16 27
2017 OM-02 44 22 18 0 15 0 0 66 15 13
2014 OM 17 38 22 9 13 2 0 56 22 43
2014 OM-02 28 56 5 5 0 5 0 89 6 12
2014 OM-03 18 30 25 4 23 0 0 48 26 21
2011 OM 20 38 24 10 7 1 0 59 17 70
2011 OM-02 33 26 23 13 4 0 0 60 17 27
2011 OM-03 6 40 29 13 12 0 0 46 24 25
2011 OM-04 17 53 17 0 7 7 0 75 7 13

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 39 31 10 12 8 0 0 70 20 24
2019 OM-03 48 38 0 5 10 0 0 85 15 13
2018 OM 16 59 13 3 9 0 0 75 12 31
2018 OM-03 14 63 11 5 7 0 0 76 12 15
2017 OM 40 29 13 5 13 0 0 69 18 27
2017 OM-02 46 20 18 0 15 0 0 66 15 13
2014 OM 27 30 20 10 13 0 0 57 23 43
2014 OM-02 42 42 5 11 0 0 0 84 11 12
2014 OM-03 23 29 21 4 23 0 0 52 26 21
2011 OM 21 42 14 17 5 0 0 63 23 70
2011 OM-02 40 23 19 11 7 0 0 64 17 27
2011 OM-03 6 48 13 29 4 0 0 55 33 25
2011 OM-04 8 70 0 15 7 0 0 79 21 13
2008 OM 19 51 19 4 6 0 0 71 10 78
2008 OM-02 18 45 26 0 10 0 0 63 10 28
2008 OM-03 7 70 9 7 8 0 0 76 15 27
2008 OM-04 43 29 22 6 0 0 0 72 6 17

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 40 18 23 8 5 5 0 61 14 24
2019 OM-03 45 13 17 5 10 10 0 65 16 13
2018 OM 17 45 25 4 6 3 0 64 10 31
2018 OM-03 16 54 24 0 7 0 0 70 7 15
2017 OM 36 20 29 0 10 5 0 60 10 27
2017 OM-02 50 27 15 0 8 0 0 77 8 13
2014 OM 24 30 17 7 15 3 3 58 25 43
2014 OM-02 37 47 0 0 5 11 0 94 6 12
2014 OM-03 22 26 21 5 18 0 8 52 25 21
2011 OM 24 24 14 13 18 6 0 52 33 70
2011 OM-02 30 19 11 12 14 13 0 57 30 27
2011 OM-03 11 23 16 16 30 4 0 36 47 25
2011 OM-04 24 39 15 15 7 0 0 63 22 13
2008 OM 23 35 16 13 10 4 0 60 23 78
2008 OM-02 15 37 14 11 15 7 0 57 28 28
2008 OM-03 14 36 22 15 13 0 0 50 28 27
2008 OM-04 43 35 6 11 0 6 0 83 11 17
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 OM 37 35 28 24
2019 OM-03 26 33 41 13
2018 OM 31 38 31 30
2018 OM-03 31 37 32 14
2017 OM 14 58 28 27
2017 OM-02 23 43 34 13
2014 OM 40 32 29 43
2014 OM-02 42 32 26 12
2014 OM-03 29 39 32 21
2011 OM 24 31 46 70
2011 OM-02 19 41 40 27
2011 OM-03 30 23 47 25
2011 OM-04 13 30 56 13
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 35 28 17 0 5 0 15 73 6 24
2019 OM-03 47 38 7 0 0 0 7 92 0 13

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 29 37 13 0 6 0 16 78 7 23
2019 OM-03 43 35 5 0 10 0 7 84 11 13
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 10 10 43 5 11 14 8 25 21 24
2019 OM-03 10 6 37 0 15 26 7 24 22 13
2018 OM 8 18 46 0 12 7 10 31 15 30
2018 OM-03 16 14 49 0 0 7 15 37 0 14
2017 OM 7 13 33 0 6 30 11 35 10 27
2017 OM-02 7 21 16 0 8 41 8 55 15 13
2014 OM 10 12 42 2 13 14 7 28 19 43
2014 OM-02 12 18 49 0 11 11 0 33 12 12
2014 OM-03 9 9 38 4 10 14 16 26 20 21

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 35 32 7 14 8 5 0 70 23 24
2019 OM-03 43 26 12 0 10 8 0 76 11 13
2018 OM 23 37 25 7 5 0 3 62 12 31
2018 OM-03 28 34 39 0 0 0 0 61 0 15
2017 OM 24 38 16 5 6 12 0 70 13 27
2017 OM-02 29 37 8 0 8 18 0 81 9 13
2014 OM 23 37 20 2 10 7 2 65 13 43
2014 OM-02 37 47 0 0 11 5 0 89 11 12
2014 OM-03 14 35 28 0 10 9 4 57 12 21
2011 OM 30 31 15 10 5 9 0 67 16 70
2011 OM-02 38 31 14 7 8 3 0 71 15 27
2011 OM-03 19 33 20 16 0 12 0 59 18 25
2011 OM-04 34 15 14 7 13 17 0 59 24 13
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 10 14 41 5 5 21 4 31 14 24
2019 OM-03 10 14 27 0 10 33 7 39 16 13
2018 OM 8 17 46 7 2 10 10 31 12 30
2018 OM-03 15 21 36 7 0 7 14 45 9 14
2017 OM 7 7 38 0 2 25 20 26 5 27
2017 OM-02 7 8 21 0 0 48 16 42 0 13
2014 OM 5 25 26 4 2 30 8 48 9 43
2014 OM-02 0 61 12 5 0 21 0 78 7 12
2014 OM-03 5 4 29 0 0 48 14 23 0 21

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 35 23 27 3 8 5 0 60 11 24
2019 OM-03 43 34 5 0 10 8 0 84 11 13
2018 OM 23 41 28 4 2 2 0 65 6 30
2018 OM-03 29 35 36 0 0 0 0 64 0 14
2017 OM 20 36 22 0 2 16 4 69 3 27
2017 OM-02 21 31 13 0 0 26 8 80 0 13
2014 OM 24 31 17 4 2 22 0 71 7 43
2014 OM-02 30 54 0 5 0 11 0 94 6 12
2014 OM-03 23 21 25 0 0 30 0 64 0 21
2011 OM 33 38 16 4 1 9 0 77 6 70
2011 OM-02 38 31 17 4 0 10 0 76 5 27
2011 OM-03 19 48 24 0 0 8 0 73 0 25
2011 OM-04 34 37 0 13 7 9 0 78 22 13
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 23 39 17 10 11 0 0 62 21 24
2019 OM-03 7 48 14 11 20 0 0 55 31 13
2018 OM 21 40 20 7 12 0 0 61 19 31
2018 OM-03 21 34 17 14 14 0 0 55 28 15
2017 OM 24 21 17 31 7 0 0 44 39 27
2017 OM-02 26 29 8 21 15 0 0 56 36 13

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 23 26 26 13 11 0 0 50 24 24
2019 OM-03 26 20 31 24 0 0 0 45 24 13
2018 OM 19 32 19 18 8 0 3 53 27 31
2018 OM-03 19 31 14 29 0 0 7 54 31 15
2017 OM 16 33 31 2 17 0 0 50 20 27
2017 OM-02 17 36 21 0 26 0 0 53 26 13

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 19 22 55 4 0 0 0 41 4 24
2019 OM-03 17 18 57 7 0 0 0 35 7 13
2018 OM 29 27 29 6 6 0 3 58 12 31
2018 OM-03 19 31 29 7 7 0 7 54 14 15
2017 OM 19 49 12 16 4 0 0 68 20 27
2017 OM-02 33 36 5 18 8 0 0 69 26 13

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 22 22 16 20 20 0 0 43 41 24
2019 OM-03 25 20 28 10 17 0 0 44 27 13
2018 OM 13 45 13 18 8 0 3 59 27 31
2018 OM-03 13 38 21 20 0 0 7 55 22 15
2017 OM 15 33 13 10 20 0 9 53 32 27
2017 OM-02 17 36 5 8 26 0 8 57 37 13

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 60 24 5 0 0 0 11 94 0 24
2019 OM-03 65 23 0 0 0 0 12 100 0 13
2018 OM 64 13 0 0 2 0 21 97 3 31
2018 OM-03 75 0 0 0 0 0 25 100 0 15
2017 OM 42 31 0 0 2 0 25 97 3 27
2017 OM-02 40 24 0 0 0 0 37 100 0 13

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 49 25 17 4 6 0 0 73 10 23
2019 OM-03 54 22 17 7 0 0 0 76 7 13
2018 OM 41 37 7 7 2 0 6 83 10 31
2018 OM-03 55 18 14 7 0 0 7 78 7 15
2017 OM 36 35 17 9 2 0 0 71 11 27
2017 OM-02 43 28 21 8 0 0 0 71 8 13

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 26 42 5 15 12 0 0 67 27 24
2019 OM-03 30 46 5 10 10 0 0 75 20 13
2018 OM 38 25 20 3 10 0 3 66 14 31
2018 OM-03 42 25 19 7 0 0 7 72 7 15
2017 OM 34 29 15 17 2 0 2 65 20 27
2017 OM-02 16 45 15 18 0 0 5 64 19 13

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 18 32 28 11 11 0 0 50 22 24
2019 OM-03 16 31 34 10 10 0 0 47 20 13
2018 OM 21 32 31 7 5 0 3 55 12 31
2018 OM-03 23 23 33 14 0 0 7 49 15 15
2017 OM 19 43 21 9 2 0 6 66 12 27
2017 OM-02 25 36 18 8 0 0 13 70 9 13

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 29 17 25 16 11 0 3 47 28 24
2019 OM-03 22 12 25 21 20 0 0 34 41 13
2018 OM 34 29 20 11 2 0 3 65 14 31
2018 OM-03 30 31 26 7 0 0 7 65 7 15
2017 OM 22 48 16 9 2 0 2 72 12 27
2017 OM-02 33 39 23 0 0 0 5 76 0 13

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 40 26 19 7 8 0 0 66 15 24
2019 OM-03 42 26 17 5 10 0 0 68 15 13

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 33 31 17 9 7 0 3 66 16 24
2019 OM-03 26 27 24 16 7 0 0 52 24 13
2018 OM 44 31 13 6 2 0 3 77 9 31
2018 OM-03 43 24 14 12 0 0 7 72 13 15
2017 OM 32 47 16 0 2 0 2 81 3 27
2017 OM-02 34 45 15 0 0 0 5 84 0 13

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 47 32 12 0 8 0 0 80 8 24
2019 OM-03 41 42 7 0 10 0 0 83 10 13
2018 OM 53 22 11 0 6 2 6 82 6 31
2018 OM-03 49 33 7 0 0 4 7 92 0 15
2017 OM 65 21 11 0 0 0 3 89 0 27
2017 OM-02 56 36 0 0 0 0 7 100 0 13

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 57 23 4 0 5 4 7 89 6 24
2019 OM-03 37 41 7 0 10 0 5 82 10 13
2018 OM 64 14 7 0 5 0 11 87 5 31
2018 OM-03 61 14 14 0 0 0 11 84 0 15

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 77 15 3 0 5 0 0 92 5 24
2019 OM-03 78 7 5 0 10 0 0 85 10 13
2018 OM 73 15 6 0 2 0 3 92 2 31
2018 OM-03 75 14 4 0 0 0 7 95 0 15
2017 OM 76 6 10 5 0 0 3 85 5 27
2017 OM-02 80 5 8 0 0 0 7 92 0 13

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 67 29 4 0 0 0 0 96 0 24
2019 OM-03 61 32 7 0 0 0 0 93 0 13
2018 OM 58 20 10 3 6 0 2 80 9 31
2018 OM-03 68 11 13 7 0 0 0 80 7 15
2017 OM 58 27 3 5 2 3 0 89 8 27
2017 OM-02 65 27 0 0 0 7 0 100 0 13

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 56 25 9 4 6 0 0 81 10 23
2019 OM-03 48 27 15 0 10 0 0 75 10 13
2018 OM 58 22 7 4 7 0 2 82 11 31
2018 OM-03 68 11 14 0 7 0 0 79 7 15
2017 OM 55 11 11 10 6 0 7 71 17 27
2017 OM-02 54 23 8 0 8 0 7 83 8 13

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 68 7 4 0 0 0 21 95 0 24
2019 OM-03 62 7 0 0 0 0 31 100 0 13
2018 OM 48 3 3 0 0 0 45 94 0 31
2018 OM-03 43 0 7 0 0 0 50 86 0 15
2017 OM 44 12 5 0 2 3 32 88 4 27
2017 OM-02 36 11 0 0 0 7 46 100 0 13

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 81 10 4 0 0 0 5 96 0 24
2019 OM-03 78 5 7 0 0 0 10 92 0 13
2018 OM 62 19 3 0 3 0 12 92 4 31
2018 OM-03 56 19 7 0 0 0 18 92 0 15
2017 OM 66 7 10 0 0 0 16 88 0 27
2017 OM-02 67 5 8 0 0 0 20 90 0 13

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 81 13 0 0 0 6 0 100 0 23
2019 OM-03 80 10 0 0 0 10 0 100 0 13
2018 OM 71 13 3 3 3 0 6 89 7 31
2018 OM-03 73 13 7 0 0 0 7 93 0 15
2017 OM 65 18 6 5 0 0 6 88 5 27
2017 OM-02 80 8 0 0 0 0 13 100 0 13

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 58 23 15 4 0 0 0 82 4 24
2019 OM-03 54 29 10 7 0 0 0 84 7 13
2018 OM 59 32 10 0 0 0 0 90 0 31
2018 OM-03 75 11 14 0 0 0 0 86 0 15
2017 OM 40 36 11 4 6 0 3 78 10 27
2017 OM-02 42 43 0 8 0 0 7 91 9 13

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 14 33 32 16 5 0 0 46 22 24
2019 OM-03 8 46 29 7 10 0 0 54 17 13
2018 OM 22 32 28 15 0 0 3 56 15 31
2018 OM-03 29 33 31 7 0 0 0 62 7 15
2017 OM 24 23 26 17 10 0 0 47 27 27
2017 OM-02 33 20 13 23 11 0 0 53 34 13

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 10 19 31 27 13 0 0 40 29 23
2019 OM-03 10 22 29 39 0 0 0 39 32 13
2018 OM 8 7 52 20 11 0 3 31 16 30
2018 OM-03 7 7 48 26 13 0 0 39 13 15
2017 OM 17 18 21 26 18 0 0 44 35 26
2017 OM-02 11 21 15 24 30 0 0 54 31 13

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 30 49 12 0 8 0 0 80 8 24
2019 OM-03 35 55 0 0 10 0 0 90 10 13
2018 OM 36 46 15 0 2 0 0 82 2 31
2018 OM-03 41 54 4 0 0 0 0 96 0 15
2017 OM 15 39 23 0 20 3 0 55 21 27
2017 OM-02 24 42 17 0 11 7 0 71 11 13

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 15 39 20 12 14 0 0 54 26 24
2019 OM-03 28 50 0 12 10 0 0 78 22 13
2018 OM 13 59 17 6 6 0 0 72 11 31
2018 OM-03 17 56 16 4 7 0 0 73 11 15
2017 OM 24 42 10 9 12 4 0 68 21 27
2017 OM-02 24 42 8 8 18 0 0 66 26 13
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 OM 7 93 24
2019 OM-03 12 88 13
2017 OM 20 80 27
2014 OM 14 86 43
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 20 52 8 7 14 0 0 20 80 24
2019 OM-03 12 59 14 5 10 0 0 12 88 13
2018 OM 30 42 15 0 13 0 0 30 70 31
2018 OM-03 27 39 13 0 21 0 0 27 73 15
2017 OM 35 15 28 9 13 0 0 35 65 27
2017 OM-02 31 24 30 8 8 0 0 31 69 13

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 OM 52 48 19
2019 OM-03 60 40 11

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 OM 51 49 19
2019 OM-03 47 53 11
2018 OM 55 45 22
2018 OM-03 42 58 11

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 7 44 26 0 12 0 11 57 13 19
2019 OM-03 11 47 19 0 5 0 18 71 7 11
2018 OM 21 20 23 5 15 5 11 48 24 22
2018 OM-03 22 19 18 9 10 9 13 52 24 11
2017 OM 6 31 5 13 28 6 11 44 50 18

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 0 12 44 23 17 0 4 12 42 19
2019 OM-03 0 20 48 27 5 0 0 20 33 11
2018 OM 0 19 26 21 19 8 7 22 47 22
2018 OM-03 0 19 40 10 10 9 13 24 25 11
2017 OM 0 0 5 32 45 6 11 0 94 18

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 OM 42 16 10 12 11 4 5 64 25 24
2019 OM-03 38 21 7 8 20 0 5 63 30 13
2018 OM 50 13 13 9 12 0 3 65 21 31
2018 OM-03 47 14 7 12 14 0 7 65 28 15
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