2019 Public Service Employee Survey Results for the Public Service by Question 94. Please indicate your occupational group and level. Occupational group and level - DA

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 44 46 0 11 0 0 0 89 11 19
2017 DA 35 51 7 5 2 0 0 86 7 39
2017 DA-03 52 39 0 9 0 0 0 91 9 12
2017 DA-04 18 82 0 0 0 0 0 100 0 11
2014 DA 47 34 5 10 4 0 0 81 14 47
2014 DA-03 61 20 10 10 0 0 0 80 10 10
2014 DA-04 27 53 13 7 0 0 0 80 7 15
2011 DA 47 33 4 10 6 0 0 80 16 89
2011 DA-03 48 37 0 11 4 0 0 85 15 26
2011 DA-04 56 28 3 9 3 0 0 85 12 32
2011 DA-05 41 36 12 6 6 0 0 76 12 17
2008 DA 53 35 6 2 4 0 0 87 6 88
2008 DA-03 68 27 4 0 0 0 0 96 0 22
2008 DA-04 50 39 3 6 3 0 0 88 9 27

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 54 32 10 0 0 0 5 90 0 19
2017 DA 66 18 9 0 0 0 7 90 0 39
2017 DA-03 100 0 0 0 0 0 0 100 0 12
2017 DA-04 27 57 8 0 0 0 8 91 0 11
2014 DA 66 19 9 2 2 2 0 87 4 47
2014 DA-03 80 20 0 0 0 0 0 100 0 10
2014 DA-04 60 33 7 0 0 0 0 93 0 15
2011 DA 69 20 4 2 3 0 1 90 6 89
2011 DA-03 69 26 5 0 0 0 0 95 0 26
2011 DA-04 75 12 0 3 6 0 3 90 10 32
2011 DA-05 65 23 6 0 5 0 0 89 5 17
2008 DA 75 22 1 1 0 0 1 98 1 87
2008 DA-03 96 4 0 0 0 0 0 100 0 21
2008 DA-04 68 30 3 0 0 0 0 97 0 27

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 55 26 5 14 0 0 0 81 14 19
2017 DA 41 26 21 13 0 0 0 67 13 39
2017 DA-03 68 16 0 16 0 0 0 84 16 12
2017 DA-04 17 50 34 0 0 0 0 66 0 11
2014 DA 33 49 5 9 4 0 0 82 13 47
2014 DA-03 31 49 20 0 0 0 0 80 0 10
2014 DA-04 27 53 0 20 0 0 0 80 20 15
2011 DA 39 36 11 4 7 1 1 77 11 88
2011 DA-03 44 36 4 4 12 0 0 81 16 25
2011 DA-04 50 29 6 9 0 3 3 84 10 32
2011 DA-05 12 52 30 0 6 0 0 64 6 17

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 44 38 8 0 10 0 0 82 10 19
2018 DA 31 43 7 8 5 0 7 79 13 29
2017 DA 40 24 19 17 0 0 0 63 17 39
2017 DA-03 68 25 0 7 0 0 0 93 7 12
2017 DA-04 17 27 29 27 0 0 0 44 27 11
2014 DA 32 36 14 6 12 0 0 68 18 47
2014 DA-03 39 41 20 0 0 0 0 80 0 10
2014 DA-04 33 33 13 13 7 0 0 67 20 15
2011 DA 31 35 14 11 8 0 1 66 20 88
2011 DA-03 31 49 0 16 4 0 0 80 20 26
2011 DA-04 29 28 17 13 14 0 0 57 26 31
2011 DA-05 42 29 17 6 6 0 0 71 12 17
2008 DA 32 38 11 15 4 0 0 70 19 88
2008 DA-03 46 31 14 9 0 0 0 77 9 22
2008 DA-04 32 45 10 4 9 0 0 77 13 27

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 41 39 15 5 0 0 0 80 5 18
2017 DA 46 34 15 3 2 0 0 80 5 39
2017 DA-03 76 8 16 0 0 0 0 84 0 12
2017 DA-04 37 63 0 0 0 0 0 100 0 11
2014 DA 41 43 5 2 8 0 0 84 10 47
2014 DA-03 61 29 10 0 0 0 0 90 0 10
2014 DA-04 33 67 0 0 0 0 0 100 0 15

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 54 36 6 0 0 0 5 94 0 19
2018 DA 42 17 20 18 3 0 0 60 21 29
2017 DA 36 34 11 16 0 0 2 72 16 39
2017 DA-03 42 41 0 17 0 0 0 83 17 12
2017 DA-04 46 46 0 8 0 0 0 92 8 11
2014 DA 33 27 15 11 12 0 2 61 24 47
2014 DA-03 51 20 10 20 0 0 0 71 20 10
2014 DA-04 27 40 7 13 13 0 0 67 27 15
2011 DA 35 33 15 4 10 0 2 69 15 89
2011 DA-03 27 35 22 0 12 0 4 65 12 26
2011 DA-04 50 27 7 7 6 0 3 79 14 32
2011 DA-05 29 36 29 0 6 0 0 65 6 17

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 49 41 10 0 0 0 0 90 0 19
2018 DA 34 47 12 0 6 0 0 81 6 29
2017 DA 34 42 14 8 3 0 0 75 11 39
2017 DA-03 58 34 0 0 9 0 0 91 9 12
2017 DA-04 25 48 17 10 0 0 0 73 10 11
2014 DA 35 37 11 14 4 0 0 72 18 47
2014 DA-03 29 41 20 10 0 0 0 71 10 10
2014 DA-04 40 40 13 7 0 0 0 80 7 15
2011 DA 39 34 13 6 8 0 0 73 14 89
2011 DA-03 42 35 12 4 8 0 0 77 11 26
2011 DA-04 42 34 15 3 6 0 0 76 9 32
2011 DA-05 41 41 12 0 6 0 0 83 6 17
2008 DA 35 36 16 7 7 0 0 71 13 88
2008 DA-03 40 38 14 8 0 0 0 78 8 22
2008 DA-04 36 42 15 4 3 0 0 77 8 27

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 25 42 18 15 0 0 0 67 15 19
2018 DA 20 40 29 4 6 0 0 60 11 29
2017 DA 16 26 39 12 8 0 0 41 20 39
2017 DA-03 18 32 41 0 9 0 0 50 9 12
2017 DA-04 25 38 19 10 8 0 0 63 18 11
2014 DA 14 48 14 10 13 0 0 63 23 47
2014 DA-03 29 31 20 10 10 0 0 61 20 10
2014 DA-04 13 53 20 7 7 0 0 67 13 15
2011 DA 17 29 20 13 20 1 0 46 33 89
2011 DA-03 12 31 24 11 19 4 0 44 31 26
2011 DA-04 19 24 18 17 23 0 0 43 39 32
2011 DA-05 12 47 23 12 6 0 0 59 18 17

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 54 41 5 0 0 0 0 95 0 19
2018 DA 43 34 14 0 5 4 0 81 5 29
2017 DA 37 37 15 8 3 0 0 74 10 39
2017 DA-03 59 25 9 0 8 0 0 84 8 12
2017 DA-04 25 36 29 10 0 0 0 61 10 11

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 59 33 8 0 0 0 0 92 0 19
2018 DA 53 34 10 0 0 3 0 90 0 29
2017 DA 39 37 19 2 0 3 0 78 2 39
2017 DA-03 52 32 7 0 0 9 0 92 0 12
2017 DA-04 35 48 17 0 0 0 0 83 0 11
2014 DA 36 50 2 4 8 0 0 86 12 47
2014 DA-03 51 39 10 0 0 0 0 90 0 10
2014 DA-04 27 67 0 7 0 0 0 93 7 15
2011 DA 40 39 12 4 6 0 0 78 10 89
2011 DA-03 49 28 15 4 4 0 0 78 7 26
2011 DA-04 46 37 6 4 7 0 0 83 12 32
2011 DA-05 35 42 18 0 6 0 0 77 6 17
2008 DA 48 36 10 2 3 0 0 84 6 88
2008 DA-03 73 27 0 0 0 0 0 100 0 22
2008 DA-04 44 35 18 0 3 0 0 79 3 27

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 34 28 18 20 0 0 0 62 20 19
2018 DA 30 25 33 3 9 0 0 55 12 29
2017 DA 10 45 22 12 11 0 0 55 23 39
2017 DA-03 15 43 25 0 17 0 0 58 17 12
2017 DA-04 17 48 17 10 8 0 0 65 18 11

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 60 25 15 0 0 0 0 85 0 18
2018 DA 61 26 11 0 2 0 0 87 2 29
2017 DA 54 29 12 5 0 0 0 83 5 39
2017 DA-03 75 16 9 0 0 0 0 91 0 12
2017 DA-04 61 31 8 0 0 0 0 92 0 11
2014 DA 69 21 10 0 0 0 0 90 0 47
2014 DA-03 80 0 20 0 0 0 0 80 0 10
2014 DA-04 73 27 0 0 0 0 0 100 0 15
2011 DA 62 24 9 3 1 0 0 87 4 88
2011 DA-03 65 28 7 0 0 0 0 93 0 26
2011 DA-04 67 22 11 0 0 0 0 89 0 31
2011 DA-05 65 35 0 0 0 0 0 100 0 17

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 30 36 10 20 5 0 0 65 25 19
2018 DA 19 41 29 8 2 0 0 60 11 29
2017 DA 17 36 25 12 10 0 0 53 22 39
2017 DA-03 15 60 9 0 16 0 0 75 16 12
2017 DA-04 25 19 38 18 0 0 0 44 18 11
2014 DA 20 45 10 13 12 0 0 65 24 47
2014 DA-03 20 39 12 20 10 0 0 59 29 10
2014 DA-04 20 47 13 13 7 0 0 67 20 15
2011 DA 28 30 22 9 8 0 3 60 17 88
2011 DA-03 27 27 28 7 11 0 0 54 18 26
2011 DA-04 38 25 17 14 3 0 3 65 17 31
2011 DA-05 12 65 12 6 6 0 0 77 12 17

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 29 31 35 5 0 0 0 61 5 19
2018 DA 23 39 22 5 11 0 0 62 16 29
2017 DA 26 24 25 12 10 3 0 52 23 39
2017 DA-03 41 26 9 0 16 9 0 73 17 12
2017 DA-04 25 37 38 0 0 0 0 62 0 11
2014 DA 27 37 17 9 10 0 0 64 19 47
2014 DA-03 20 22 39 20 0 0 0 41 20 10
2014 DA-04 27 60 13 0 0 0 0 87 0 15

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 60 24 16 0 0 0 0 84 0 18
2018 DA 34 39 22 2 2 0 0 73 5 29
2017 DA 26 40 22 10 3 0 0 65 13 39
2017 DA-03 41 35 16 0 9 0 0 75 9 12
2017 DA-04 17 58 25 0 0 0 0 75 0 11
2014 DA 27 46 9 9 8 0 0 73 18 47
2014 DA-03 29 61 10 0 0 0 0 90 0 10
2014 DA-04 27 47 13 13 0 0 0 73 13 15
2011 DA 40 33 19 2 5 0 0 74 7 89
2011 DA-03 38 39 15 4 4 0 0 78 8 26
2011 DA-04 46 24 27 3 0 0 0 70 3 32
2011 DA-05 29 53 12 0 6 0 0 83 6 17

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 54 33 13 0 0 0 0 87 0 19
2018 DA 46 41 7 0 6 0 0 87 6 29
2017 DA 38 47 9 3 3 0 0 85 6 38
2017 DA-03 50 41 0 0 9 0 0 91 9 12
2017 DA-04 46 46 8 0 0 0 0 92 0 11
2014 DA 52 33 11 4 0 0 0 85 4 47
2014 DA-03 71 20 10 0 0 0 0 90 0 10
2014 DA-04 53 40 0 7 0 0 0 93 7 15
2011 DA 41 34 13 4 8 0 0 75 11 89
2011 DA-03 42 27 15 4 11 0 0 69 15 26
2011 DA-04 52 28 11 3 6 0 0 79 9 32
2011 DA-05 29 59 6 0 6 0 0 88 6 17
2008 DA 43 35 8 7 7 0 0 78 13 88
2008 DA-03 44 29 9 12 5 0 0 74 17 22
2008 DA-04 49 43 4 0 3 0 0 92 3 27

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 57 15 28 0 0 0 0 72 0 19
2018 DA 67 24 2 0 3 0 4 95 3 29
2017 DA 70 15 7 0 0 0 8 92 0 39
2017 DA-03 76 8 7 0 0 0 9 93 0 12
2017 DA-04 73 18 0 0 0 0 8 100 0 11
2014 DA 63 30 6 0 0 0 2 94 0 47
2014 DA-03 69 22 10 0 0 0 0 90 0 10
2014 DA-04 53 40 0 0 0 0 7 100 0 15
2011 DA 57 22 10 3 4 0 3 82 8 89
2011 DA-03 58 27 4 0 12 0 0 85 12 26
2011 DA-04 67 18 9 6 0 0 0 85 6 32
2011 DA-05 42 24 17 0 6 0 12 74 7 17
2008 DA 53 35 8 1 3 0 0 88 4 88
2008 DA-03 78 14 4 4 0 0 0 91 4 22
2008 DA-04 38 58 4 0 0 0 0 96 0 27

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 0 5 23 38 29 0 5 71 5 19
2018 DA 5 16 19 40 17 0 3 59 22 29
2017 DA 8 5 26 33 15 3 9 55 15 38
2017 DA-03 7 0 26 37 19 11 0 63 8 11
2017 DA-04 10 8 8 39 17 0 17 67 23 11
2014 DA 8 13 40 19 17 2 2 37 21 46
2014 DA-03 0 10 22 29 20 10 10 61 12 10
2014 DA-04 0 14 50 21 14 0 0 36 14 14
2011 DA 9 20 28 17 14 0 12 36 32 88
2011 DA-03 11 16 31 27 11 0 4 40 28 26
2011 DA-04 6 20 26 13 25 0 9 42 29 31
2011 DA-05 12 12 41 18 0 0 17 22 29 17
2008 DA 3 22 34 21 16 0 3 39 26 88
2008 DA-03 0 15 23 39 14 0 9 59 16 22
2008 DA-04 3 29 29 12 24 0 3 37 33 27

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 14 10 10 25 36 0 5 64 25 18
2018 DA 3 15 25 19 32 4 3 54 19 28
2017 DA 8 7 34 16 20 6 10 42 18 37
2017 DA-03 16 0 26 9 38 9 0 53 18 11
2017 DA-04 0 0 31 27 17 8 17 58 0 11
2014 DA 8 13 29 27 18 4 2 48 21 47
2014 DA-03 0 20 31 10 20 10 10 37 24 10
2014 DA-04 7 20 20 33 13 7 0 50 29 15
2011 DA 10 19 31 11 13 2 13 29 34 87
2011 DA-03 8 15 46 4 19 0 8 25 25 25
2011 DA-04 6 34 19 13 16 3 9 33 46 31
2011 DA-05 12 12 29 24 6 0 17 35 29 17
2008 DA 6 14 23 29 20 5 2 54 22 86
2008 DA-03 0 4 13 46 23 5 9 80 4 22
2008 DA-04 3 22 30 15 25 4 0 42 26 26

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 13 5 18 20 34 5 5 60 20 19
2018 DA 5 15 31 22 18 2 7 44 22 29
2017 DA 2 5 33 18 24 3 14 52 9 38
2017 DA-03 0 7 35 11 37 9 0 53 8 11
2017 DA-04 0 0 21 36 18 0 25 72 0 11
2014 DA 10 11 34 21 11 6 7 37 24 47
2014 DA-03 0 10 41 0 10 10 29 16 16 10
2014 DA-04 7 13 40 33 0 0 7 36 21 15
2011 DA 11 18 24 22 8 1 16 37 34 86
2011 DA-03 8 11 34 11 12 4 20 31 25 25
2011 DA-04 7 20 20 28 10 0 16 45 31 30
2011 DA-05 6 30 17 36 0 0 12 40 40 17
2008 DA 8 14 19 26 20 5 9 53 25 88
2008 DA-03 0 14 14 35 19 5 13 66 17 22
2008 DA-04 7 14 22 25 20 4 8 52 24 27

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 0 5 15 20 48 0 13 78 5 19
2018 DA 5 5 11 54 18 0 7 77 11 29
2017 DA 2 8 10 36 30 0 14 76 12 38
2017 DA-03 0 7 9 38 45 0 0 83 7 11
2017 DA-04 0 0 8 38 29 0 25 89 0 11
2014 DA 6 4 24 25 36 0 5 64 10 47
2014 DA-03 0 10 31 20 29 0 10 54 11 10
2014 DA-04 0 0 33 33 27 0 7 64 0 15
2011 DA 7 11 21 31 17 0 13 55 21 85
2011 DA-03 8 0 34 29 20 0 8 54 9 24
2011 DA-04 3 20 15 33 19 0 9 58 26 31
2011 DA-05 6 6 12 42 16 0 18 71 14 17
2008 DA 3 7 20 40 25 0 6 69 10 88
2008 DA-03 0 0 10 55 22 0 13 89 0 22
2008 DA-04 3 10 30 30 24 0 3 56 13 27

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 0 13 0 38 39 5 5 86 14 19
2018 DA 8 13 38 20 20 0 0 41 21 29
2017 DA 7 7 27 26 19 0 13 52 17 37
2017 DA-03 0 8 21 39 22 0 10 68 9 10
2017 DA-04 8 0 34 31 19 0 8 54 9 11
2014 DA 9 18 31 17 21 0 4 40 28 47
2014 DA-03 10 10 31 0 29 0 20 37 24 10
2014 DA-04 13 20 27 27 13 0 0 40 33 15
2011 DA 16 21 15 20 11 4 13 37 45 87
2011 DA-03 23 15 12 30 11 4 4 45 42 25
2011 DA-04 9 20 19 20 15 3 13 42 35 31
2011 DA-05 6 41 18 6 12 0 18 21 57 17
2008 DA 6 10 19 36 21 2 7 62 18 88
2008 DA-03 0 0 18 49 15 0 18 78 0 22
2008 DA-04 3 25 30 25 16 0 0 41 28 27

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 9 5 15 30 25 0 16 65 16 18
2018 DA 20 4 10 32 24 0 9 62 27 29
2017 DA 10 8 7 29 36 5 5 73 20 38
2017 DA-03 16 7 0 20 57 0 0 76 24 11
2017 DA-04 0 0 8 54 37 0 0 92 0 11
2014 DA 9 14 16 29 20 6 7 56 26 47
2014 DA-03 0 10 10 22 29 10 20 72 14 10
2014 DA-04 13 7 13 33 13 7 13 58 25 15
2011 DA 14 17 18 16 17 5 14 40 38 87
2011 DA-03 8 23 12 12 32 4 8 50 36 25
2011 DA-04 15 17 11 28 12 3 13 48 39 31
2011 DA-05 11 24 29 6 11 0 18 21 43 17
2008 DA 4 9 23 29 25 1 9 60 15 88
2008 DA-03 9 0 19 41 17 0 14 67 11 22
2008 DA-04 3 18 28 19 28 0 3 48 23 27

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 5 5 10 25 38 0 18 76 12 19
2018 DA 8 16 19 29 19 0 9 53 26 29
2017 DA 5 5 11 47 17 5 9 75 12 38
2017 DA-03 0 16 9 37 38 0 0 75 16 11
2017 DA-04 0 0 10 56 8 8 17 86 0 11
2014 DA 5 8 27 19 26 4 11 53 16 47
2014 DA-03 0 10 31 10 29 0 20 49 12 10
2014 DA-04 7 0 33 20 13 7 20 45 9 15

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 5 10 18 30 33 0 5 66 15 19
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 54 14 13 10 5 0 5 71 15 19
2017 DA 66 11 9 0 0 3 10 89 0 39
2017 DA-03 93 0 7 0 0 0 0 93 0 12
2017 DA-04 37 25 8 0 0 0 29 88 0 11
2014 DA 63 18 13 0 2 0 4 85 2 47
2014 DA-03 90 10 0 0 0 0 0 100 0 10
2014 DA-04 33 47 13 0 0 0 7 86 0 15
2011 DA 70 12 10 0 4 0 4 85 5 89
2011 DA-03 73 15 9 0 4 0 0 88 4 26
2011 DA-04 72 9 6 0 9 0 3 84 10 32
2011 DA-05 59 17 18 0 0 0 6 81 0 17
2008 DA 64 15 9 2 0 0 10 88 2 87
2008 DA-03 73 9 0 0 0 0 18 100 0 22
2008 DA-04 57 21 15 3 0 0 4 82 3 27

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 44 23 14 8 5 0 5 71 14 19
2018 DA 21 26 29 3 11 2 7 52 15 29
2017 DA 24 23 32 15 5 2 0 47 20 39
2017 DA-03 40 17 26 8 9 0 0 58 16 12
2017 DA-04 18 53 21 8 0 0 0 71 8 11
2014 DA 27 28 21 11 13 0 0 55 24 47
2014 DA-03 31 20 10 29 10 0 0 51 39 10
2014 DA-04 13 27 47 0 13 0 0 40 13 15

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 59 18 5 14 5 0 0 76 19 19
2018 DA 36 32 5 20 7 0 0 68 27 28
2017 DA 34 21 20 15 8 2 0 56 24 39
2017 DA-03 49 9 8 17 17 0 0 58 34 12
2017 DA-04 37 38 17 8 0 0 0 75 8 11
2014 DA 34 42 5 9 9 0 0 76 18 47
2014 DA-03 41 10 29 10 10 0 0 51 20 10
2014 DA-04 27 60 0 7 7 0 0 87 13 15

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 49 38 8 0 5 0 0 87 5 19
2018 DA 48 23 16 8 4 0 0 71 13 29
2017 DA 32 28 20 7 13 0 0 60 21 39
2017 DA-03 51 15 9 0 25 0 0 66 25 12
2017 DA-04 27 48 17 8 0 0 0 75 8 11
2014 DA 25 45 15 9 5 0 0 70 15 47
2014 DA-03 31 20 39 10 0 0 0 51 10 10
2014 DA-04 20 53 0 20 7 0 0 73 27 15

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 35 32 28 0 5 0 0 67 5 19
2018 DA 28 34 19 5 7 4 4 67 13 29
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 38 5 23 11 5 5 14 53 19 19

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 52 19 14 5 5 5 0 75 10 19
2018 DA 38 24 27 11 0 0 0 62 11 28
2017 DA 34 36 14 10 2 0 3 73 13 39
2017 DA-03 58 26 8 9 0 0 0 84 9 12
2017 DA-04 27 44 17 0 0 0 12 81 0 11
2014 DA 32 39 20 6 4 0 0 71 9 47
2014 DA-03 51 10 29 10 0 0 0 61 10 10
2014 DA-04 27 53 13 7 0 0 0 80 7 15
2011 DA 42 20 15 15 7 2 0 63 22 89
2011 DA-03 35 19 11 23 8 4 0 56 32 26
2011 DA-04 57 15 12 3 11 3 0 74 14 32
2011 DA-05 34 24 18 18 6 0 0 58 23 17
2008 DA 31 33 10 14 11 0 0 65 25 88
2008 DA-03 46 41 0 13 0 0 0 87 13 22
2008 DA-04 32 37 10 14 8 0 0 69 21 27

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 72 0 8 6 5 10 0 79 12 19
2018 DA 45 33 20 3 0 0 0 77 3 28
2017 DA 30 42 10 7 2 5 3 79 11 39
2017 DA-03 60 32 9 0 0 0 0 91 0 12
2017 DA-04 18 61 0 8 0 0 12 90 10 11
2014 DA 40 38 11 6 4 2 0 79 10 47
2014 DA-03 51 20 29 0 0 0 0 71 0 10
2014 DA-04 27 47 13 13 0 0 0 73 13 15
2011 DA 44 25 13 8 8 2 0 71 16 89
2011 DA-03 35 27 15 16 4 4 0 64 20 26
2011 DA-04 59 18 7 3 9 3 0 80 13 32
2011 DA-05 35 36 18 6 6 0 0 71 12 17
2008 DA 42 32 7 13 7 0 0 74 20 88
2008 DA-03 56 31 5 9 0 0 0 87 9 22
2008 DA-04 44 33 3 20 0 0 0 77 20 27

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 72 10 0 8 11 0 0 81 19 19
2018 DA 45 24 17 10 0 0 4 72 10 28
2017 DA 40 30 7 13 5 0 6 74 19 39
2017 DA-03 66 17 0 9 8 0 0 84 16 12
2017 DA-04 27 53 0 8 0 0 12 90 10 11
2014 DA 45 32 14 6 4 0 0 77 9 47
2014 DA-03 41 29 20 10 0 0 0 71 10 10
2014 DA-04 33 47 13 7 0 0 0 80 7 15
2011 DA 42 30 11 5 9 2 0 74 15 89
2011 DA-03 35 30 20 7 4 4 0 68 12 26
2011 DA-04 55 24 6 3 9 3 0 81 13 32
2011 DA-05 30 41 12 6 12 0 0 71 17 17
2008 DA 36 28 14 9 12 0 0 64 22 88
2008 DA-03 51 19 13 12 5 0 0 70 17 22
2008 DA-04 32 37 10 7 15 0 0 69 21 27

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 59 22 5 5 5 0 5 85 10 19
2017 DA 63 12 7 2 0 3 13 89 3 39
2017 DA-03 91 0 0 0 0 0 9 100 0 12
2017 DA-04 27 27 8 8 0 0 29 76 12 11
2014 DA 72 17 5 0 4 0 2 91 4 47
2014 DA-03 80 20 0 0 0 0 0 100 0 10
2014 DA-04 73 20 7 0 0 0 0 93 0 15
2011 DA 75 13 3 1 1 0 6 94 3 89
2011 DA-03 80 11 0 5 0 0 4 95 5 26
2011 DA-04 81 3 3 0 3 0 9 93 4 32
2011 DA-05 70 24 6 0 0 0 0 94 0 17
2008 DA 80 8 3 1 0 0 8 96 1 88
2008 DA-03 83 4 0 0 0 0 13 100 0 22
2008 DA-04 76 15 5 0 0 0 4 94 0 27

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 44 5 8 0 11 13 19 72 16 19
2017 DA 19 27 10 5 8 8 23 68 18 39
2017 DA-03 35 16 15 0 9 0 25 68 11 12
2017 DA-04 18 36 0 8 0 0 38 87 13 11
2014 DA 35 33 11 0 9 2 11 77 10 47
2014 DA-03 41 29 10 0 0 0 20 88 0 10
2014 DA-04 27 33 13 0 7 7 13 75 8 15
2011 DA 40 26 13 6 5 0 11 74 11 87
2011 DA-03 36 31 4 11 4 0 12 77 18 25
2011 DA-04 58 18 14 3 0 0 6 82 3 31
2011 DA-05 23 30 23 0 12 0 12 60 13 17

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 44 32 8 6 5 0 5 80 11 19
2018 DA 50 21 18 0 10 0 0 72 10 27
2017 DA 24 34 19 10 5 5 3 64 16 39
2017 DA-03 42 58 0 0 0 0 0 100 0 12
2017 DA-04 27 34 19 8 0 0 12 69 10 11

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 73 13 14 0 0 0 0 86 0 19
2018 DA 55 26 11 0 8 0 0 81 8 28
2017 DA 29 36 11 12 5 3 3 70 18 39
2017 DA-03 49 51 0 0 0 0 0 100 0 12
2017 DA-04 27 53 0 8 0 0 12 90 10 11
2014 DA 34 51 5 6 4 0 0 85 9 47
2014 DA-03 61 20 10 10 0 0 0 80 10 10
2014 DA-04 33 47 13 7 0 0 0 80 7 15
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 72 18 6 0 0 5 0 94 0 19
2018 DA 42 20 19 0 12 6 0 66 13 29
2017 DA 32 17 31 7 0 11 2 56 9 39
2017 DA-03 58 9 17 0 0 16 0 80 0 12
2017 DA-04 27 17 40 8 0 0 8 47 9 11
2014 DA 26 38 11 4 16 5 0 68 20 47
2014 DA-03 51 10 0 10 10 20 0 76 24 10
2014 DA-04 20 47 20 0 13 0 0 67 13 15
2011 DA 26 26 17 8 11 8 3 59 22 89
2011 DA-03 24 19 22 12 11 11 0 49 27 26
2011 DA-04 34 27 10 10 9 6 3 67 21 32
2011 DA-05 17 53 12 0 12 6 0 75 12 17

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 77 8 0 10 0 5 0 89 11 19
2018 DA 40 23 14 7 9 6 0 68 18 29
2017 DA 34 15 33 12 3 2 0 51 15 39
2017 DA-03 58 9 25 9 0 0 0 67 9 12
2017 DA-04 35 8 48 8 0 0 0 43 8 11
2014 DA 26 36 9 9 16 4 0 64 26 47
2014 DA-03 51 0 20 10 10 10 0 57 22 10
2014 DA-04 33 27 13 13 13 0 0 60 27 15
2011 DA 27 28 15 10 15 3 0 57 27 88
2011 DA-03 36 20 11 8 16 8 0 61 26 25
2011 DA-04 22 36 12 9 21 0 0 58 30 32
2011 DA-05 29 29 24 6 6 6 0 62 12 17
2008 DA 33 30 16 8 9 5 0 66 17 88
2008 DA-03 41 22 23 9 0 5 0 67 9 22
2008 DA-04 24 32 21 14 3 7 0 60 18 27

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 50 24 16 10 0 0 0 74 10 18
2018 DA 30 29 19 7 5 11 0 65 14 28
2017 DA 26 20 24 10 5 15 0 55 17 39
2017 DA-03 50 17 25 0 0 9 0 73 0 12
2017 DA-04 17 25 31 18 0 8 0 46 20 11
2014 DA 22 31 17 9 16 5 0 56 26 47
2014 DA-03 51 0 20 10 10 10 0 57 22 10
2014 DA-04 13 40 7 20 13 7 0 57 36 15
2011 DA 23 26 20 15 11 6 0 52 27 89
2011 DA-03 27 15 18 23 8 9 0 46 34 26
2011 DA-04 25 33 18 14 11 0 0 58 24 32
2011 DA-05 24 35 12 18 6 6 0 63 25 17
2008 DA 30 30 13 10 11 6 0 64 22 88
2008 DA-03 46 9 14 9 13 9 0 61 24 22
2008 DA-04 16 46 14 18 3 4 0 65 21 27

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 52 19 23 5 0 0 0 72 5 19
2018 DA 23 41 21 6 5 4 0 67 11 29
2017 DA 28 19 13 13 14 13 0 54 32 39
2017 DA-03 67 0 9 17 0 7 0 72 19 12
2017 DA-04 8 25 19 18 8 21 0 43 34 11
2014 DA 15 41 13 11 18 2 0 57 29 47
2014 DA-03 41 20 20 10 0 10 0 67 11 10
2014 DA-04 13 47 0 27 13 0 0 60 40 15
2011 DA 18 32 20 15 13 2 0 52 28 89
2011 DA-03 23 27 26 12 7 4 0 53 20 26
2011 DA-04 22 36 9 22 11 0 0 58 33 32
2011 DA-05 12 47 12 11 18 0 0 59 29 17
2008 DA 26 32 19 8 14 1 0 58 22 88
2008 DA-03 46 19 22 4 9 0 0 65 13 22
2008 DA-04 16 39 17 16 12 0 0 55 28 27

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 36 11 17 5 5 25 0 63 14 18
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 49 32 19 0 0 0 0 81 0 19
2018 DA 36 39 19 4 2 0 0 75 6 29
2017 DA 33 19 23 23 2 0 0 51 25 38
2017 DA-03 58 9 17 16 0 0 0 67 16 12
2017 DA-04 19 31 30 10 10 0 0 50 19 10
2014 DA 17 38 29 6 8 2 0 57 14 47
2014 DA-03 41 10 49 0 0 0 0 51 0 10
2014 DA-04 7 47 20 13 7 7 0 57 21 15
2011 DA 25 40 20 5 7 3 1 68 12 88
2011 DA-03 20 44 33 0 4 0 0 63 4 25
2011 DA-04 37 32 15 3 6 4 3 74 10 32
2011 DA-05 24 58 6 6 6 0 0 83 12 17

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 39 32 23 5 0 0 0 72 5 19

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 57 20 8 5 0 5 5 85 5 19
2018 DA 35 28 23 11 2 0 0 63 14 29
2017 DA 35 35 12 8 5 6 0 74 14 39
2017 DA-03 58 25 9 9 0 0 0 83 9 12
2017 DA-04 36 43 0 0 8 12 0 90 10 11
2014 DA 22 46 19 2 9 2 0 69 11 47
2014 DA-03 49 10 12 10 10 10 0 65 22 10
2014 DA-04 13 60 20 0 7 0 0 73 7 15
2011 DA 32 33 14 10 7 2 2 68 17 89
2011 DA-03 42 23 17 8 7 4 0 67 15 26
2011 DA-04 37 36 6 12 3 3 3 77 16 32
2011 DA-05 23 54 17 0 6 0 0 77 6 17
2008 DA 32 34 9 15 7 3 1 68 22 88
2008 DA-03 41 19 16 19 0 0 5 63 20 22
2008 DA-04 34 41 4 13 8 0 0 76 20 27

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 64 23 14 0 0 0 0 86 0 19
2018 DA 42 27 18 8 6 0 0 68 14 29

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 49 10 13 11 0 13 5 71 13 19
2018 DA 28 15 19 24 11 2 0 44 36 29
2017 DA 21 23 20 16 13 8 0 47 31 39
2017 DA-03 33 10 17 24 16 0 0 43 40 12
2017 DA-04 25 47 19 0 0 8 0 79 0 11
2014 DA 20 25 27 13 11 4 0 47 25 47
2014 DA-03 39 22 20 10 10 0 0 61 20 10
2014 DA-04 13 27 27 13 13 7 0 43 29 15
2011 DA 23 17 20 11 19 8 2 44 33 88
2011 DA-03 16 20 24 13 15 8 4 41 32 25
2011 DA-04 25 18 12 12 21 10 3 49 38 32
2011 DA-05 35 17 24 6 12 6 0 55 19 17

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 39 37 8 10 5 0 0 77 15 19
2018 DA 31 22 27 11 9 0 0 53 20 29
2017 DA 25 14 31 10 14 3 2 42 26 39
2017 DA-03 58 9 17 9 7 0 0 67 16 12
2017 DA-04 8 25 46 8 0 12 0 38 10 11
2014 DA 24 29 21 5 18 4 0 55 24 47
2014 DA-03 41 39 10 0 10 0 0 80 10 10
2014 DA-04 27 20 40 7 7 0 0 47 13 15
2011 DA 21 36 16 6 16 2 4 60 23 88
2011 DA-03 31 27 19 8 15 0 0 58 23 26
2011 DA-04 17 36 17 6 22 0 3 54 29 31
2011 DA-05 23 59 12 0 6 0 0 83 6 17
2008 DA 17 36 22 14 10 0 0 53 25 87
2008 DA-03 23 44 23 4 5 0 0 67 10 21
2008 DA-04 16 30 23 27 3 0 0 46 31 27

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 44 28 5 5 10 0 8 78 17 19
2018 DA 23 18 18 26 13 0 3 42 40 29
2017 DA 10 20 28 16 10 8 8 36 31 39
2017 DA-03 23 17 17 26 7 0 10 44 37 12
2017 DA-04 8 27 27 8 0 21 8 50 12 11
2014 DA 27 19 19 12 23 0 0 47 35 47
2014 DA-03 31 20 29 0 20 0 0 51 20 10
2014 DA-04 27 27 20 13 13 0 0 53 27 15
2011 DA 10 22 18 12 30 0 8 35 45 88
2011 DA-03 12 30 20 8 26 0 4 43 36 26
2011 DA-04 9 19 12 16 37 0 6 30 57 31
2011 DA-05 12 29 23 0 29 0 7 44 31 17
2008 DA 11 28 16 15 22 6 2 42 41 88
2008 DA-03 18 36 14 10 17 5 0 57 28 22
2008 DA-04 3 27 22 12 24 12 0 34 41 27

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 60 31 5 0 0 0 5 95 0 19

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 68 5 8 0 0 0 19 90 0 19

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 49 28 14 0 0 0 10 85 0 19

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 59 18 14 0 0 0 10 85 0 19

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 54 18 6 13 0 5 5 79 14 19

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 68 15 5 0 0 8 5 95 0 19

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 81 6 0 0 0 8 5 100 0 19

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 82 8 0 0 0 0 10 100 0 19

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 24 28 25 5 5 14 0 60 11 19
2018 DA 19 32 29 13 2 0 4 53 16 29
2017 DA 12 31 26 12 8 12 0 49 22 39
2017 DA-03 23 27 26 0 16 9 0 54 17 12
2017 DA-04 17 27 27 8 0 21 0 55 11 11

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 52 16 14 0 0 19 0 83 0 18
2018 DA 48 23 18 12 0 0 0 71 12 29
2017 DA 31 29 34 0 3 3 0 62 3 39
2017 DA-03 50 7 43 0 0 0 0 57 0 12
2017 DA-04 17 53 18 0 0 12 0 79 0 11
2014 DA 37 33 19 6 5 0 0 70 11 47
2014 DA-03 61 20 10 10 0 0 0 80 10 10
2014 DA-04 33 47 7 7 7 0 0 80 13 15
2011 DA 38 29 19 8 3 2 1 69 12 89
2011 DA-03 36 31 26 4 4 0 0 66 8 26
2011 DA-04 37 33 10 11 3 3 3 75 14 32
2011 DA-05 46 24 23 0 6 0 0 71 6 17

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 54 23 15 0 0 8 0 83 0 19
2018 DA 48 22 20 0 6 0 4 73 7 29
2017 DA 32 27 22 6 2 11 0 66 9 39
2017 DA-03 58 16 9 9 0 9 0 81 9 12
2017 DA-04 27 34 27 0 0 12 0 69 0 11
2014 DA 39 30 15 5 6 5 0 72 12 47
2014 DA-03 51 10 20 10 0 10 0 67 11 10
2014 DA-04 40 27 27 0 0 7 0 71 0 15

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 76 13 10 0 0 0 0 90 0 19
2018 DA 48 34 12 0 7 0 0 82 7 29
2017 DA 27 43 17 7 3 3 0 72 10 39
2017 DA-03 41 33 17 0 9 0 0 74 9 12
2017 DA-04 29 50 8 0 0 12 0 90 0 11
2014 DA 36 35 17 6 6 0 0 72 12 47
2014 DA-03 61 20 20 0 0 0 0 80 0 10
2014 DA-04 33 40 13 13 0 0 0 73 13 15
2011 DA 43 25 18 6 7 1 0 69 13 89
2011 DA-03 40 26 19 7 4 4 0 68 12 26
2011 DA-04 46 27 14 3 10 0 0 73 13 32
2011 DA-05 47 24 24 0 6 0 0 71 6 17
2008 DA 38 34 13 8 6 0 0 73 14 88
2008 DA-03 36 38 17 9 0 0 0 74 9 22
2008 DA-04 40 31 22 8 0 0 0 71 8 27

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 67 23 6 5 0 0 0 90 5 19
2018 DA 41 27 18 11 2 0 0 68 14 29
2017 DA 31 32 22 8 8 0 0 62 15 39
2017 DA-03 40 34 9 9 9 0 0 74 17 12
2017 DA-04 37 17 38 8 0 0 0 54 8 11
2014 DA 33 28 24 7 6 2 0 62 14 46
2014 DA-03 41 0 49 10 0 0 0 41 10 10
2014 DA-04 33 33 20 7 0 7 0 71 7 15
2011 DA 25 36 21 10 8 1 0 61 18 89
2011 DA-03 27 19 32 11 7 4 0 48 19 26
2011 DA-04 28 39 10 13 9 0 0 67 23 32
2011 DA-05 23 42 23 6 6 0 0 65 12 17

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 49 36 15 0 0 0 0 85 0 19
2018 DA 30 31 35 2 2 0 0 60 5 29
2017 DA 27 36 28 5 5 0 0 63 10 39
2017 DA-03 41 42 17 0 0 0 0 83 0 12
2017 DA-04 37 17 38 8 0 0 0 54 8 11
2014 DA 31 38 20 4 8 0 0 69 11 47
2014 DA-03 41 20 39 0 0 0 0 61 0 10
2014 DA-04 33 40 20 0 7 0 0 73 7 15
2011 DA 26 36 22 8 8 1 0 62 16 89
2011 DA-03 27 27 31 8 4 4 0 56 12 26
2011 DA-04 31 34 13 10 12 0 0 64 23 32
2011 DA-05 23 47 18 6 6 0 0 71 12 17
2008 DA 32 42 15 5 5 0 0 74 11 88
2008 DA-03 36 50 9 4 0 0 0 87 4 22
2008 DA-04 36 40 18 3 3 0 0 77 5 27

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 52 10 33 0 5 0 0 62 5 19
2018 DA 27 30 19 14 6 4 0 60 21 29
2017 DA 23 38 19 10 8 2 0 62 18 39
2017 DA-03 31 51 9 0 9 0 0 83 9 12
2017 DA-04 27 29 17 19 0 8 0 61 21 11
2014 DA 28 34 22 8 8 0 0 63 15 47
2014 DA-03 29 31 10 20 10 0 0 61 29 10
2014 DA-04 27 40 27 7 0 0 0 67 7 15
2011 DA 23 22 21 11 16 4 1 48 29 89
2011 DA-03 19 19 19 13 26 4 0 40 41 26
2011 DA-04 34 21 9 12 18 6 0 59 31 32
2011 DA-05 23 30 17 18 6 0 7 57 25 17
2008 DA 37 29 12 10 6 6 0 70 17 88
2008 DA-03 36 24 13 13 0 14 0 70 15 22
2008 DA-04 43 39 11 4 3 0 0 82 8 27
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 DA 5 77 18 19
2018 DA 21 40 39 29
2017 DA 8 51 41 39
2017 DA-03 16 24 60 12
2017 DA-04 0 73 27 11
2014 DA 20 48 32 47
2014 DA-03 10 20 71 10
2014 DA-04 7 60 33 15
2011 DA 36 37 27 89
2011 DA-03 34 29 37 26
2011 DA-04 35 48 17 32
2011 DA-05 18 52 29 17
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 49 28 14 5 0 0 5 80 5 19

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 76 13 0 6 0 0 5 94 6 19
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 37 0 20 13 5 5 20 49 24 19
2018 DA 19 14 20 7 10 20 11 47 24 29
2017 DA 25 32 14 5 0 17 8 74 7 39
2017 DA-03 50 9 9 0 0 25 9 87 0 12
2017 DA-04 18 53 0 8 0 12 8 89 11 11
2014 DA 18 23 30 2 10 16 0 49 15 47
2014 DA-03 51 0 39 0 0 10 0 57 0 10
2014 DA-04 13 27 7 0 13 40 0 67 22 15

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 62 15 19 0 0 5 0 80 0 19
2018 DA 30 31 11 8 11 8 0 67 21 29
2017 DA 32 37 11 5 3 8 3 78 9 39
2017 DA-03 58 16 0 9 9 0 9 81 19 12
2017 DA-04 27 53 8 0 0 12 0 90 0 11
2014 DA 30 34 17 2 12 5 0 67 15 47
2014 DA-03 51 20 29 0 0 0 0 71 0 10
2014 DA-04 20 40 7 7 7 20 0 75 17 15
2011 DA 34 35 20 6 5 0 0 70 11 87
2011 DA-03 29 44 16 11 0 0 0 72 11 25
2011 DA-04 46 24 23 4 3 0 0 70 7 32
2011 DA-05 36 38 19 0 6 0 0 75 6 16
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 DA 0 100 18

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 52 0 24 0 5 15 5 65 6 19
2018 DA 23 11 24 0 4 25 12 54 7 29
2017 DA 29 22 22 0 0 19 8 70 0 39
2017 DA-03 41 9 9 0 0 25 17 85 0 12
2017 DA-04 27 34 27 0 0 12 0 69 0 11
2014 DA 28 31 21 4 0 15 2 71 4 47
2014 DA-03 39 10 31 0 0 20 0 61 0 10
2014 DA-04 20 27 27 0 0 20 7 64 0 15

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 67 10 19 0 0 5 0 80 0 19
2018 DA 34 30 10 3 4 15 4 80 9 29
2017 DA 29 30 19 5 0 15 3 71 6 39
2017 DA-03 41 17 7 0 0 26 9 89 0 12
2017 DA-04 27 34 19 8 0 12 0 69 10 11
2014 DA 29 40 13 2 8 7 0 75 11 47
2014 DA-03 29 29 41 0 0 0 0 59 0 10
2014 DA-04 27 33 13 7 0 20 0 75 8 15
2011 DA 42 32 19 4 2 1 0 74 6 89
2011 DA-03 46 30 15 4 0 5 0 80 4 26
2011 DA-04 43 30 19 7 0 0 0 73 7 32
2011 DA-05 35 47 12 0 6 0 0 82 6 17
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 58 13 10 5 10 0 5 75 15 19
2018 DA 22 19 22 16 13 4 4 44 32 29
2017 DA 21 29 21 10 13 2 5 54 24 39
2017 DA-03 26 34 24 0 16 0 0 61 16 12
2017 DA-04 27 17 46 10 0 0 0 43 10 11

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 50 21 15 10 0 0 5 74 10 19
2018 DA 32 29 15 12 4 0 8 66 18 29
2017 DA 36 42 8 5 5 0 5 82 10 39
2017 DA-03 34 59 0 0 7 0 0 93 7 12
2017 DA-04 57 43 0 0 0 0 0 100 0 11

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 65 14 11 0 5 0 5 83 5 18
2018 DA 34 38 11 3 3 0 13 82 6 29
2017 DA 48 29 5 5 5 0 10 85 10 39
2017 DA-03 59 26 0 0 7 0 8 93 7 12
2017 DA-04 48 35 17 0 0 0 0 83 0 11

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 54 18 23 0 0 0 5 76 0 19
2018 DA 38 33 7 8 10 0 4 75 18 29
2017 DA 33 30 13 9 5 5 5 70 16 38
2017 DA-03 35 42 8 7 0 0 9 84 7 12
2017 DA-04 45 9 28 9 0 9 0 60 10 10

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 74 5 0 0 0 0 21 100 0 19
2018 DA 54 8 10 0 0 0 29 87 0 29
2017 DA 66 11 2 5 0 0 15 91 6 38
2017 DA-03 67 0 7 9 0 0 17 81 10 12
2017 DA-04 91 0 0 0 0 0 9 100 0 10

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 63 27 5 0 0 0 5 95 0 19
2018 DA 34 30 16 9 7 0 4 66 17 29
2017 DA 40 30 10 11 2 0 8 75 14 38
2017 DA-03 35 25 8 24 0 0 9 65 26 12
2017 DA-04 73 10 17 0 0 0 0 83 0 11

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 55 31 10 0 0 0 5 90 0 19
2018 DA 36 35 14 4 2 4 4 78 7 29
2017 DA 33 42 5 3 5 3 10 86 9 38
2017 DA-03 44 24 7 8 0 9 9 82 9 12
2017 DA-04 54 38 8 0 0 0 0 92 0 11

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 54 23 23 0 0 0 0 77 0 19
2018 DA 43 27 14 3 5 0 9 77 8 29
2017 DA 40 29 13 8 0 0 10 77 8 38
2017 DA-03 52 24 9 7 0 0 9 83 7 12
2017 DA-04 43 29 17 10 0 0 0 73 10 11

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 59 36 0 5 0 0 0 95 5 19
2018 DA 32 34 19 0 2 4 9 76 3 29
2017 DA 43 31 8 12 0 0 5 79 13 38
2017 DA-03 61 15 9 7 0 0 9 83 7 12
2017 DA-04 43 29 17 10 0 0 0 73 10 11

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 44 41 10 6 0 0 0 85 6 19

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 55 23 18 0 5 0 0 77 5 19
2018 DA 34 35 7 7 8 0 9 76 16 28
2017 DA 37 31 19 0 5 0 8 74 5 38
2017 DA-03 52 7 25 0 7 0 9 65 7 12
2017 DA-04 34 39 27 0 0 0 0 73 0 11

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 73 14 13 0 0 0 0 87 0 19
2018 DA 48 18 12 7 7 4 4 72 14 29
2017 DA 57 21 10 7 2 0 2 81 9 39
2017 DA-03 67 33 0 0 0 0 0 100 0 12
2017 DA-04 75 8 17 0 0 0 0 83 0 11

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 77 10 8 0 0 0 5 91 0 19
2018 DA 66 12 0 0 2 2 17 97 3 29

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 82 13 0 0 0 5 0 100 0 19
2018 DA 64 14 6 4 8 0 4 81 12 29
2017 DA 70 17 11 0 0 0 2 89 0 39
2017 DA-03 76 7 17 0 0 0 0 83 0 12
2017 DA-04 83 8 8 0 0 0 0 92 0 11

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 95 5 0 0 0 0 0 100 0 19
2018 DA 54 28 6 7 0 0 4 86 7 29
2017 DA 44 34 17 3 0 0 2 80 3 39
2017 DA-03 42 34 15 9 0 0 0 76 9 12
2017 DA-04 66 25 8 0 0 0 0 92 0 11

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 100 0 0 0 0 0 0 100 0 19
2018 DA 62 14 7 4 8 4 0 80 12 29
2017 DA 51 28 12 2 5 0 2 81 7 39
2017 DA-03 74 17 9 0 0 0 0 91 0 12
2017 DA-04 66 25 8 0 0 0 0 92 0 11

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 71 0 0 0 0 0 29 100 0 19
2018 DA 50 12 4 0 0 4 29 94 0 29
2017 DA 47 26 0 0 0 0 27 100 0 39
2017 DA-03 74 17 0 0 0 0 9 100 0 12
2017 DA-04 38 25 0 0 0 0 37 100 0 11

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 87 8 0 0 0 0 5 100 0 19
2018 DA 72 10 2 0 0 0 15 97 0 29
2017 DA 63 14 5 0 0 3 14 94 0 39
2017 DA-03 83 0 0 0 0 9 9 100 0 12
2017 DA-04 66 25 0 0 0 0 8 100 0 11

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 39 14 15 5 27 0 0 52 32 19
2018 DA 45 21 11 5 7 3 8 74 13 29
2017 DA 54 15 8 5 10 0 8 75 17 39
2017 DA-03 52 0 15 9 16 0 9 56 27 12
2017 DA-04 73 17 10 0 0 0 0 90 0 11

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 63 32 0 0 5 0 0 95 5 19
2018 DA 43 29 13 0 3 0 13 83 3 29
2017 DA 52 40 0 2 0 0 5 97 3 38
2017 DA-03 45 46 0 0 0 0 9 100 0 11
2017 DA-04 64 36 0 0 0 0 0 100 0 11

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 29 41 20 5 0 0 5 74 5 19
2018 DA 0 46 41 9 4 0 0 46 13 29
2017 DA 29 29 30 5 5 0 2 59 10 39
2017 DA-03 26 33 32 0 9 0 0 60 9 12
2017 DA-04 56 8 27 8 0 0 0 64 8 11

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 5 19 28 24 25 0 0 49 23 19
2018 DA 7 22 35 26 5 5 0 33 30 28
2017 DA 11 9 35 30 12 0 2 43 21 38
2017 DA-03 9 0 53 37 0 0 0 37 9 11
2017 DA-04 10 17 8 39 25 0 0 64 27 11

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 39 38 13 0 5 5 0 81 5 19
2018 DA 21 42 15 13 0 4 4 69 15 29
2017 DA 13 39 16 20 8 2 2 55 29 39
2017 DA-03 25 34 10 15 16 0 0 59 31 12
2017 DA-04 18 65 0 17 0 0 0 83 17 11

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 44 33 13 5 5 0 0 77 10 19
2018 DA 22 40 18 4 7 0 8 68 12 29
2017 DA 22 30 23 13 8 3 2 55 21 39
2017 DA-03 25 41 10 7 9 9 0 73 17 12
2017 DA-04 47 17 17 19 0 0 0 64 19 11
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 DA 10 90 19
2017 DA 17 83 39
2014 DA 18 82 47
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 43 33 14 0 0 10 0 48 52 19
2018 DA 38 16 9 17 16 0 4 39 61 29
2017 DA 26 26 15 18 11 2 2 27 73 39
2017 DA-03 32 35 0 16 17 0 0 32 68 12
2017 DA-04 8 52 31 8 0 0 0 8 92 11

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 DA 73 5 0 5 0 8 10 94 6 19
2018 DA 49 11 8 3 8 0 21 76 13 29
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