2019 Public Service Employee Survey Results for the Public Service by Question 94. Please indicate your occupational group and level. Occupational group and level - CISPC

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 47 41 3 7 2 0 0 88 9 58
2019 CISPC-11 41 46 3 8 3 0 0 87 10 39
2019 CISPC-12 56 33 6 6 0 0 0 89 6 18
2017 CISPC 34 56 2 7 0 0 0 90 7 41
2017 CISPC-11 25 67 0 8 0 0 0 92 8 24
2017 CISPC-12 40 47 7 6 0 0 0 87 6 15
2014 CISPC 31 66 0 3 0 0 0 97 3 29
2014 CISPC-12 31 69 0 0 0 0 0 100 0 16
2011 CISPC 38 42 7 8 0 5 0 85 8 28
2011 CISPC-11 54 31 8 8 0 0 0 85 8 13

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 59 19 5 9 9 0 0 78 17 58
2019 CISPC-11 69 15 5 5 5 0 0 85 10 39
2019 CISPC-12 39 28 6 11 17 0 0 67 28 18
2017 CISPC 59 15 14 5 7 0 0 74 12 41
2017 CISPC-11 67 17 8 4 4 0 0 83 8 24
2017 CISPC-12 54 13 13 7 13 0 0 67 20 15
2014 CISPC 69 10 7 7 7 0 0 79 14 29
2014 CISPC-12 69 13 6 6 6 0 0 81 13 16
2011 CISPC 63 25 3 3 0 5 0 93 4 28
2011 CISPC-11 62 38 0 0 0 0 0 100 0 13

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 57 29 5 5 4 0 0 86 9 56
2019 CISPC-11 54 24 8 8 5 0 0 78 14 37
2019 CISPC-12 67 33 0 0 0 0 0 100 0 18
2017 CISPC 56 32 2 7 2 0 0 88 10 41
2017 CISPC-11 42 42 4 8 4 0 0 83 13 24
2017 CISPC-12 74 20 0 6 0 0 0 94 6 15
2014 CISPC 62 28 3 7 0 0 0 90 7 29
2014 CISPC-12 69 31 0 0 0 0 0 100 0 16
2011 CISPC 49 39 4 3 0 0 5 92 4 28
2011 CISPC-11 62 38 0 0 0 0 0 100 0 13

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 24 52 10 7 7 0 0 76 14 58
2019 CISPC-11 23 49 10 10 8 0 0 72 18 39
2019 CISPC-12 22 61 11 0 6 0 0 83 6 18
2018 CISPC 24 47 13 8 8 0 0 71 16 38
2017 CISPC 32 39 7 12 10 0 0 71 22 41
2017 CISPC-11 25 38 8 17 13 0 0 63 29 24
2017 CISPC-12 34 47 7 7 6 0 0 81 13 15
2014 CISPC 41 38 10 10 0 0 0 79 10 29
2014 CISPC-12 50 31 13 6 0 0 0 81 6 16
2011 CISPC 28 49 3 7 3 5 4 85 11 28
2011 CISPC-11 31 69 0 0 0 0 0 100 0 13

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 52 36 7 5 0 0 0 88 5 58
2019 CISPC-11 44 44 10 3 0 0 0 87 3 39
2019 CISPC-12 72 17 0 11 0 0 0 89 11 18
2017 CISPC 60 30 5 3 3 0 0 90 5 40
2017 CISPC-11 52 30 9 4 4 0 0 83 9 23
2017 CISPC-12 67 33 0 0 0 0 0 100 0 15
2014 CISPC 59 38 3 0 0 0 0 97 0 29
2014 CISPC-12 56 44 0 0 0 0 0 100 0 16

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 33 36 14 9 9 0 0 69 17 58
2019 CISPC-11 38 36 8 10 8 0 0 74 18 39
2019 CISPC-12 22 33 28 6 11 0 0 56 17 18
2018 CISPC 47 37 5 3 8 0 0 84 11 38
2017 CISPC 41 39 0 5 14 0 0 81 19 41
2017 CISPC-11 50 29 0 4 17 0 0 79 21 24
2017 CISPC-12 27 54 0 7 13 0 0 81 19 15
2014 CISPC 45 34 10 3 3 0 3 82 7 29
2014 CISPC-12 25 50 13 0 6 0 6 80 7 16
2011 CISPC 24 49 7 7 3 0 9 81 11 28
2011 CISPC-11 31 46 15 0 8 0 0 77 8 13

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 31 52 7 9 2 0 0 83 10 58
2019 CISPC-11 31 51 8 8 3 0 0 82 10 39
2019 CISPC-12 33 50 6 11 0 0 0 83 11 18
2018 CISPC 39 45 8 5 3 0 0 84 8 38
2017 CISPC 27 49 10 12 2 0 0 76 14 41
2017 CISPC-11 29 46 8 13 4 0 0 75 17 24
2017 CISPC-12 20 54 13 13 0 0 0 74 13 15
2014 CISPC 45 55 0 0 0 0 0 100 0 29
2014 CISPC-12 44 56 0 0 0 0 0 100 0 16
2011 CISPC 25 43 21 3 3 0 5 71 7 28
2011 CISPC-11 15 62 15 0 8 0 0 77 8 13

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 29 43 12 9 7 0 0 72 16 58
2019 CISPC-11 31 46 5 10 8 0 0 77 18 39
2019 CISPC-12 28 33 28 6 6 0 0 61 11 18
2018 CISPC 45 32 11 13 0 0 0 76 13 38
2017 CISPC 32 34 19 12 2 0 0 66 15 41
2017 CISPC-11 33 33 21 13 0 0 0 67 13 24
2017 CISPC-12 27 40 19 7 7 0 0 67 13 15
2014 CISPC 35 44 21 0 0 0 0 79 0 29
2014 CISPC-12 25 56 19 0 0 0 0 81 0 16
2011 CISPC 39 38 7 7 0 0 9 85 8 28
2011 CISPC-11 46 46 8 0 0 0 0 92 0 13

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 19 59 10 9 3 0 0 78 12 58
2019 CISPC-11 18 54 15 8 5 0 0 72 13 39
2019 CISPC-12 17 72 0 11 0 0 0 89 11 18
2018 CISPC 29 37 13 16 5 0 0 66 21 38
2017 CISPC 22 46 10 17 5 0 0 68 22 41
2017 CISPC-11 29 38 8 21 4 0 0 67 25 24
2017 CISPC-12 13 54 13 13 7 0 0 67 19 15

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 40 40 9 10 2 0 0 79 12 58
2019 CISPC-11 33 41 13 10 3 0 0 74 13 39
2019 CISPC-12 56 33 0 11 0 0 0 89 11 18
2018 CISPC 55 32 11 3 0 0 0 87 3 38
2017 CISPC 49 29 7 10 5 0 0 78 14 41
2017 CISPC-11 46 33 8 8 4 0 0 79 13 24
2017 CISPC-12 47 27 7 13 7 0 0 74 19 15
2014 CISPC 62 34 0 3 0 0 0 97 3 29
2014 CISPC-12 63 38 0 0 0 0 0 100 0 16
2011 CISPC 36 44 4 11 0 0 5 85 11 27
2011 CISPC-11 38 54 0 8 0 0 0 92 8 13

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 27 43 11 11 9 0 0 70 20 56
2019 CISPC-11 24 46 8 14 8 0 0 70 22 37
2019 CISPC-12 28 39 17 6 11 0 0 67 17 18
2018 CISPC 32 45 13 8 3 0 0 76 11 38
2017 CISPC 27 44 15 7 7 0 0 71 14 41
2017 CISPC-11 29 46 8 8 8 0 0 75 17 24
2017 CISPC-12 27 34 27 7 6 0 0 60 13 15

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 48 41 5 5 0 0 0 90 5 58
2019 CISPC-11 46 41 8 5 0 0 0 87 5 39
2019 CISPC-12 56 39 0 6 0 0 0 94 6 18
2018 CISPC 55 32 5 8 0 0 0 87 8 38
2017 CISPC 56 27 14 0 2 0 0 83 2 41
2017 CISPC-11 58 25 13 0 4 0 0 83 4 24
2017 CISPC-12 54 27 19 0 0 0 0 81 0 15
2014 CISPC 90 10 0 0 0 0 0 100 0 29
2014 CISPC-12 94 6 0 0 0 0 0 100 0 16
2011 CISPC 52 29 10 3 0 5 0 85 4 28
2011 CISPC-11 62 31 0 8 0 0 0 92 8 13

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 26 51 12 5 5 0 0 77 11 57
2019 CISPC-11 24 53 13 3 8 0 0 76 11 38
2019 CISPC-12 28 50 11 11 0 0 0 78 11 18
2018 CISPC 29 50 13 8 0 0 0 79 8 38
2017 CISPC 34 51 7 5 2 0 0 86 7 41
2017 CISPC-11 42 50 0 4 4 0 0 92 8 24
2017 CISPC-12 27 54 13 7 0 0 0 81 7 15
2014 CISPC 35 44 14 3 3 0 0 79 7 29
2014 CISPC-12 31 50 13 0 6 0 0 81 6 16
2011 CISPC 31 46 8 10 0 0 5 81 11 28
2011 CISPC-11 38 54 0 8 0 0 0 92 8 13

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 36 45 9 7 3 0 0 81 10 58
2019 CISPC-11 28 49 13 5 5 0 0 77 10 39
2019 CISPC-12 50 39 0 11 0 0 0 89 11 18
2018 CISPC 42 53 3 3 0 0 0 95 3 38
2017 CISPC 34 46 7 5 7 0 0 81 12 41
2017 CISPC-11 42 46 0 4 8 0 0 88 13 24
2017 CISPC-12 20 47 20 6 7 0 0 67 13 15
2014 CISPC 49 27 24 0 0 0 0 76 0 29
2014 CISPC-12 44 31 25 0 0 0 0 75 0 16

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 23 54 7 14 2 0 0 77 16 57
2019 CISPC-11 21 51 10 15 3 0 0 72 18 39
2019 CISPC-12 24 65 0 12 0 0 0 88 12 17
2018 CISPC 24 53 8 13 3 0 0 76 16 38
2017 CISPC 32 44 7 7 10 0 0 76 17 41
2017 CISPC-11 38 38 4 8 13 0 0 75 21 24
2017 CISPC-12 20 54 13 6 7 0 0 74 13 15
2014 CISPC 45 38 10 7 0 0 0 83 7 29
2014 CISPC-12 38 50 6 6 0 0 0 88 6 16
2011 CISPC 36 33 8 14 4 0 5 73 19 27
2011 CISPC-11 31 38 8 15 8 0 0 69 23 13

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 29 53 12 5 0 0 0 83 5 58
2019 CISPC-11 28 54 13 5 0 0 0 82 5 39
2019 CISPC-12 33 50 11 6 0 0 0 83 6 18
2018 CISPC 42 42 8 8 0 0 0 84 8 38
2017 CISPC 41 42 14 0 2 0 0 83 2 41
2017 CISPC-11 42 42 13 0 4 0 0 83 4 24
2017 CISPC-12 34 47 19 0 0 0 0 81 0 15
2014 CISPC 59 41 0 0 0 0 0 100 0 29
2014 CISPC-12 63 38 0 0 0 0 0 100 0 16
2011 CISPC 32 43 17 3 0 0 5 78 4 28
2011 CISPC-11 23 62 8 8 0 0 0 85 8 13

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 12 29 28 21 10 0 0 41 31 58
2019 CISPC-11 18 31 31 13 8 0 0 49 21 39
2019 CISPC-12 0 22 22 39 17 0 0 22 56 18
2018 CISPC 16 38 22 8 16 0 0 54 24 37
2017 CISPC 17 41 15 12 15 0 0 58 27 41
2017 CISPC-11 17 42 13 8 21 0 0 58 29 24
2017 CISPC-12 13 40 20 20 7 0 0 53 27 15
2014 CISPC 21 24 31 17 7 0 0 45 24 29
2014 CISPC-12 6 31 44 13 6 0 0 38 19 16
2011 CISPC 22 49 7 11 7 0 5 74 19 28
2011 CISPC-11 15 62 8 15 0 0 0 77 15 13

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 14 33 41 12 0 0 0 12 47 58
2019 CISPC-11 8 28 51 13 0 0 0 13 36 39
2019 CISPC-12 28 44 17 11 0 0 0 11 72 18
2018 CISPC 11 45 34 11 0 0 0 11 55 38
2017 CISPC 15 54 24 2 5 0 0 7 69 41
2017 CISPC-11 17 50 21 4 8 0 0 13 67 24
2017 CISPC-12 13 67 19 0 0 0 0 0 81 15
2014 CISPC 3 27 38 21 11 0 0 31 31 29
2014 CISPC-12 6 31 44 13 6 0 0 19 38 16
2011 CISPC 14 18 39 14 10 5 0 26 33 28
2011 CISPC-11 15 23 23 15 23 0 0 38 38 13

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 12 39 33 16 0 0 0 16 51 57
2019 CISPC-11 8 37 37 18 0 0 0 18 45 38
2019 CISPC-12 22 44 22 11 0 0 0 11 67 18
2018 CISPC 18 32 21 26 3 0 0 29 50 38
2017 CISPC 17 49 19 5 7 2 0 12 68 41
2017 CISPC-11 21 33 29 4 8 4 0 13 57 24
2017 CISPC-12 13 74 6 7 0 0 0 7 87 15
2014 CISPC 7 27 24 28 14 0 0 42 34 29
2014 CISPC-12 13 31 19 25 13 0 0 38 44 16
2011 CISPC 10 21 24 18 18 5 4 39 34 28
2011 CISPC-11 15 23 31 8 23 0 0 31 38 13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 22 29 38 7 3 0 0 10 52 58
2019 CISPC-11 21 23 41 10 5 0 0 15 44 39
2019 CISPC-12 28 44 28 0 0 0 0 0 72 18
2018 CISPC 11 29 32 24 3 3 0 27 41 38
2017 CISPC 10 32 34 22 2 0 0 24 41 41
2017 CISPC-11 8 42 25 25 0 0 0 25 50 24
2017 CISPC-12 13 20 54 13 0 0 0 13 33 15
2014 CISPC 21 28 31 14 7 0 0 21 48 29
2014 CISPC-12 31 25 31 13 0 0 0 13 56 16
2011 CISPC 10 21 21 29 7 5 7 41 36 28
2011 CISPC-11 15 15 31 23 8 0 8 33 33 13

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 16 31 36 14 3 0 0 17 47 58
2019 CISPC-11 18 23 38 15 5 0 0 21 41 39
2019 CISPC-12 11 50 28 11 0 0 0 11 61 18
2018 CISPC 0 37 42 16 5 0 0 21 37 38
2017 CISPC 7 29 44 10 10 0 0 19 37 41
2017 CISPC-11 8 25 42 13 13 0 0 25 33 24
2017 CISPC-12 7 40 47 7 0 0 0 7 46 15
2014 CISPC 7 14 38 38 4 0 0 41 21 29
2014 CISPC-12 13 13 25 50 0 0 0 50 25 16
2011 CISPC 18 7 17 39 14 5 0 56 26 28
2011 CISPC-11 15 0 31 23 31 0 0 54 15 13

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 22 31 31 10 5 0 0 16 53 58
2019 CISPC-11 23 23 31 15 8 0 0 23 46 39
2019 CISPC-12 22 50 28 0 0 0 0 0 72 18
2018 CISPC 18 26 32 13 8 3 0 22 46 38
2017 CISPC 12 32 37 12 7 0 0 19 44 41
2017 CISPC-11 13 25 33 21 8 0 0 29 38 24
2017 CISPC-12 13 40 46 0 0 0 0 0 54 15
2014 CISPC 14 38 14 17 18 0 0 35 51 29
2014 CISPC-12 25 31 19 13 13 0 0 25 56 16
2011 CISPC 14 21 25 21 14 5 0 37 37 28
2011 CISPC-11 15 23 15 23 23 0 0 46 38 13

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 16 26 41 10 7 0 0 17 41 58
2019 CISPC-11 15 23 44 10 8 0 0 18 38 39
2019 CISPC-12 17 33 33 11 6 0 0 17 50 18
2018 CISPC 13 24 32 21 8 3 0 30 38 38
2017 CISPC 5 25 39 17 12 2 0 30 30 41
2017 CISPC-11 8 33 21 17 17 4 0 35 43 24
2017 CISPC-12 0 13 67 19 0 0 0 19 13 15
2014 CISPC 3 14 41 21 21 0 0 42 17 29
2014 CISPC-12 6 13 50 13 19 0 0 31 19 16
2011 CISPC 14 7 28 21 21 5 4 46 23 28
2011 CISPC-11 15 8 31 15 31 0 0 46 23 13

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 9 36 31 19 5 0 0 24 45 58
2019 CISPC-11 5 41 31 18 5 0 0 23 46 39
2019 CISPC-12 17 28 33 17 6 0 0 22 44 18
2018 CISPC 3 29 42 21 3 3 0 24 32 38
2017 CISPC 10 29 34 17 10 0 0 27 39 41
2017 CISPC-11 13 25 38 17 8 0 0 25 38 24
2017 CISPC-12 7 40 27 20 7 0 0 27 46 15
2014 CISPC 7 14 48 17 14 0 0 31 21 29
2014 CISPC-12 6 19 56 19 0 0 0 19 25 16

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 3 22 40 28 7 0 0 34 26 58
2019 CISPC-11 0 18 38 36 8 0 0 44 18 39
2019 CISPC-12 11 33 39 11 6 0 0 17 44 18
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 68 16 5 7 4 0 0 84 11 57
2019 CISPC-11 76 13 3 5 3 0 0 89 8 38
2019 CISPC-12 56 22 11 6 6 0 0 78 11 18
2017 CISPC 69 17 5 10 0 0 0 86 10 41
2017 CISPC-11 79 8 8 4 0 0 0 88 4 24
2017 CISPC-12 54 33 0 13 0 0 0 87 13 15
2014 CISPC 66 24 0 7 3 0 0 90 10 29
2014 CISPC-12 63 25 0 6 6 0 0 88 13 16
2011 CISPC 66 22 0 3 4 5 0 92 8 28
2011 CISPC-11 85 15 0 0 0 0 0 100 0 13

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 33 37 11 4 7 7 2 77 12 57
2019 CISPC-11 28 33 15 5 8 8 3 69 14 39
2019 CISPC-12 41 47 0 0 6 6 0 94 6 17
2018 CISPC 24 45 18 8 0 3 3 72 8 38
2017 CISPC 37 44 2 7 2 7 0 87 10 41
2017 CISPC-11 33 50 0 4 4 8 0 91 9 24
2017 CISPC-12 47 40 7 6 0 0 0 87 6 15
2014 CISPC 31 38 21 3 0 3 3 74 4 29
2014 CISPC-12 25 50 19 0 0 6 0 80 0 16

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 59 29 3 5 3 0 0 88 9 58
2019 CISPC-11 54 31 5 5 5 0 0 85 10 39
2019 CISPC-12 67 28 0 6 0 0 0 94 6 18
2018 CISPC 55 32 8 5 0 0 0 87 5 38
2017 CISPC 61 32 2 2 2 0 0 93 5 41
2017 CISPC-11 54 42 0 0 4 0 0 96 4 24
2017 CISPC-12 67 20 7 6 0 0 0 87 6 15
2014 CISPC 52 41 3 3 0 0 0 93 3 29
2014 CISPC-12 31 63 6 0 0 0 0 94 0 16

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 51 40 2 4 4 0 0 91 7 57
2019 CISPC-11 49 41 3 3 5 0 0 90 8 39
2019 CISPC-12 53 41 0 6 0 0 0 94 6 17
2018 CISPC 50 45 5 0 0 0 0 95 0 38
2017 CISPC 68 27 5 0 0 0 0 95 0 41
2017 CISPC-11 79 13 8 0 0 0 0 92 0 24
2017 CISPC-12 54 46 0 0 0 0 0 100 0 15
2014 CISPC 52 48 0 0 0 0 0 100 0 29
2014 CISPC-12 44 56 0 0 0 0 0 100 0 16

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 50 34 7 7 0 2 0 86 7 58
2019 CISPC-11 46 38 5 8 0 3 0 87 8 39
2019 CISPC-12 56 28 11 6 0 0 0 83 6 18
2018 CISPC 59 35 5 0 0 0 0 95 0 37
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 67 24 7 2 0 0 0 91 2 58
2019 CISPC-11 62 31 8 0 0 0 0 92 0 39
2019 CISPC-12 78 11 6 6 0 0 0 89 6 18

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 36 31 14 14 3 0 2 68 18 58
2019 CISPC-11 36 33 13 13 3 0 3 71 16 39
2019 CISPC-12 33 28 17 17 6 0 0 61 22 18
2018 CISPC 42 34 13 8 3 0 0 76 11 38
2017 CISPC 32 47 7 10 2 0 2 80 13 41
2017 CISPC-11 29 46 8 8 4 0 4 78 13 24
2017 CISPC-12 34 47 6 13 0 0 0 81 13 15
2014 CISPC 59 34 3 0 0 3 0 96 0 29
2014 CISPC-12 50 38 6 0 0 6 0 93 0 16
2011 CISPC 35 42 4 10 0 0 9 85 11 28
2011 CISPC-11 46 46 0 8 0 0 0 92 8 13

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 41 26 21 5 2 2 3 71 7 58
2019 CISPC-11 41 23 21 8 0 3 5 69 8 39
2019 CISPC-12 39 33 22 0 6 0 0 72 6 18
2018 CISPC 47 26 18 5 3 0 0 74 8 38
2017 CISPC 54 25 10 5 2 2 2 82 7 41
2017 CISPC-11 54 21 13 0 4 4 4 82 5 24
2017 CISPC-12 47 34 7 13 0 0 0 81 13 15
2014 CISPC 52 41 7 0 0 0 0 93 0 29
2014 CISPC-12 44 50 6 0 0 0 0 94 0 16
2011 CISPC 56 18 3 10 0 3 9 84 12 28
2011 CISPC-11 69 15 0 8 0 8 0 92 8 13

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 48 26 17 7 0 0 2 75 7 58
2019 CISPC-11 46 28 15 8 0 0 3 76 8 39
2019 CISPC-12 50 22 22 6 0 0 0 72 6 18
2018 CISPC 47 26 13 11 0 0 3 76 11 38
2017 CISPC 49 27 10 14 0 0 0 76 14 41
2017 CISPC-11 50 25 13 13 0 0 0 75 13 24
2017 CISPC-12 40 34 7 19 0 0 0 74 19 15
2014 CISPC 52 48 0 0 0 0 0 100 0 29
2014 CISPC-12 50 50 0 0 0 0 0 100 0 16
2011 CISPC 49 18 7 17 0 0 9 73 19 28
2011 CISPC-11 62 23 8 8 0 0 0 85 8 13

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 75 13 2 7 4 0 0 87 11 55
2019 CISPC-11 75 14 3 8 0 0 0 89 8 36
2019 CISPC-12 78 11 0 0 11 0 0 89 11 18
2017 CISPC 83 10 2 2 2 0 0 93 5 41
2017 CISPC-11 92 8 0 0 0 0 0 100 0 24
2017 CISPC-12 66 13 7 7 7 0 0 80 13 15
2014 CISPC 90 7 0 3 0 0 0 97 3 29
2014 CISPC-12 88 13 0 0 0 0 0 100 0 16
2011 CISPC 74 14 0 3 0 0 9 96 4 28
2011 CISPC-11 92 8 0 0 0 0 0 100 0 13

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 65 19 7 4 4 0 2 86 7 57
2019 CISPC-11 64 21 8 3 3 0 3 87 5 39
2019 CISPC-12 71 12 6 6 6 0 0 82 12 17
2017 CISPC 76 15 0 2 2 0 5 95 5 41
2017 CISPC-11 88 8 0 4 0 0 0 96 4 24
2017 CISPC-12 60 27 0 0 6 0 7 93 7 15
2014 CISPC 69 14 7 0 0 4 7 92 0 29
2014 CISPC-12 75 19 0 0 0 0 6 100 0 16
2011 CISPC 60 17 3 7 0 3 9 88 8 28
2011 CISPC-11 62 23 0 8 0 8 0 92 8 13

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 52 29 10 5 0 2 2 84 5 58
2019 CISPC-11 49 33 8 5 0 3 3 86 5 39
2019 CISPC-12 56 22 17 6 0 0 0 78 6 18
2018 CISPC 68 24 5 3 0 0 0 92 3 38
2017 CISPC 66 17 10 2 2 2 0 85 5 41
2017 CISPC-11 67 13 17 0 0 4 0 83 0 24
2017 CISPC-12 60 27 0 7 6 0 0 87 13 15

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 41 31 21 7 0 0 0 72 7 58
2019 CISPC-11 36 36 21 8 0 0 0 72 8 39
2019 CISPC-12 50 22 22 6 0 0 0 72 6 18
2018 CISPC 50 26 16 5 3 0 0 76 8 38
2017 CISPC 51 27 7 7 5 0 2 80 12 41
2017 CISPC-11 42 38 4 8 4 0 4 83 13 24
2017 CISPC-12 60 13 13 7 6 0 0 74 13 15
2014 CISPC 69 27 3 0 0 0 0 97 0 29
2014 CISPC-12 75 19 6 0 0 0 0 94 0 16

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 21 45 17 7 2 7 0 72 10 42
2019 CISPC-11 12 42 19 12 4 12 0 61 17 26
2019 CISPC-12 38 50 13 0 0 0 0 88 0 16
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 19 42 25 9 4 2 0 63 13 57
2019 CISPC-11 23 36 31 5 3 3 0 61 8 39
2019 CISPC-12 11 56 11 17 6 0 0 67 22 18
2018 CISPC 24 38 24 0 3 11 0 70 3 37
2017 CISPC 29 39 12 14 2 2 0 70 17 41
2017 CISPC-11 38 33 17 4 4 4 0 74 9 24
2017 CISPC-12 13 47 7 33 0 0 0 60 33 15
2014 CISPC 28 51 14 7 0 0 0 79 7 29
2014 CISPC-12 25 50 13 13 0 0 0 75 13 16
2011 CISPC 10 35 21 18 3 12 0 52 24 28
2011 CISPC-11 8 38 31 8 8 8 0 50 17 13

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 18 37 23 18 4 2 0 55 21 57
2019 CISPC-11 21 36 23 15 3 3 0 58 18 39
2019 CISPC-12 6 41 24 24 6 0 0 47 29 17
2018 CISPC 21 37 26 5 5 5 0 61 11 38
2017 CISPC 17 42 15 24 2 0 0 59 27 41
2017 CISPC-11 21 50 13 17 0 0 0 71 17 24
2017 CISPC-12 7 27 20 40 7 0 0 34 46 15
2014 CISPC 31 48 4 17 0 0 0 79 17 29
2014 CISPC-12 38 44 0 19 0 0 0 81 19 16
2011 CISPC 18 35 28 10 0 9 0 58 11 28
2011 CISPC-11 8 31 54 8 0 0 0 38 8 13

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 5 41 19 26 7 2 0 47 33 58
2019 CISPC-11 3 44 18 28 5 3 0 47 34 39
2019 CISPC-12 6 39 22 22 11 0 0 44 33 18
2018 CISPC 11 34 26 18 8 3 0 46 27 38
2017 CISPC 10 25 25 29 10 2 0 35 40 41
2017 CISPC-11 13 38 17 25 4 4 0 52 30 24
2017 CISPC-12 0 7 40 33 20 0 0 7 53 15
2014 CISPC 10 62 10 14 3 0 0 72 17 29
2014 CISPC-12 13 69 6 6 6 0 0 81 13 16
2011 CISPC 4 35 28 24 0 4 5 43 27 28
2011 CISPC-11 0 38 31 31 0 0 0 38 31 13

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 7 29 28 26 10 0 0 36 36 58
2019 CISPC-11 8 36 21 23 13 0 0 44 36 39
2019 CISPC-12 0 17 44 33 6 0 0 17 39 18
2018 CISPC 5 32 24 26 8 5 0 39 36 38
2017 CISPC 2 32 22 34 7 2 0 35 42 41
2017 CISPC-11 0 38 38 21 0 4 0 39 22 24
2017 CISPC-12 0 27 0 53 20 0 0 27 73 15
2014 CISPC 18 59 3 17 3 0 0 76 21 29
2014 CISPC-12 19 63 6 6 6 0 0 81 13 16
2011 CISPC 7 31 10 28 14 4 5 42 46 28
2011 CISPC-11 8 23 15 31 23 0 0 31 54 13

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 19 28 34 10 7 2 0 47 18 58
2019 CISPC-11 23 33 33 5 3 3 0 58 8 39
2019 CISPC-12 11 17 33 22 17 0 0 28 39 18
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 17 41 26 10 3 2 0 60 14 58
2019 CISPC-11 18 41 21 13 5 3 0 61 18 39
2019 CISPC-12 17 39 39 6 0 0 0 56 6 18
2018 CISPC 11 50 26 5 8 0 0 61 13 38
2017 CISPC 12 40 23 20 5 0 0 53 25 40
2017 CISPC-11 13 48 26 9 4 0 0 61 13 23
2017 CISPC-12 7 27 20 40 7 0 0 34 46 15
2014 CISPC 28 55 7 7 3 0 0 83 10 29
2014 CISPC-12 25 63 6 6 0 0 0 88 6 16
2011 CISPC 21 42 17 10 0 5 4 70 11 28
2011 CISPC-11 23 31 23 23 0 0 0 54 23 13

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 2 22 24 36 14 2 0 25 51 58
2019 CISPC-11 3 26 23 33 13 3 0 29 47 39
2019 CISPC-12 0 17 28 39 17 0 0 17 56 18

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 28 33 19 7 9 2 3 64 16 58
2019 CISPC-11 26 31 18 8 13 3 3 59 22 39
2019 CISPC-12 33 33 22 6 0 0 6 71 6 18
2018 CISPC 26 45 24 5 0 0 0 71 5 38
2017 CISPC 38 47 15 0 0 0 0 85 0 40
2017 CISPC-11 35 52 13 0 0 0 0 87 0 23
2017 CISPC-12 47 34 19 0 0 0 0 81 0 15
2014 CISPC 45 41 3 7 0 3 0 89 7 29
2014 CISPC-12 63 25 6 6 0 0 0 88 6 16
2011 CISPC 54 15 7 11 0 4 9 79 13 27
2011 CISPC-11 77 8 8 0 0 8 0 92 0 13

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 17 45 24 7 7 0 0 62 14 58
2019 CISPC-11 18 44 23 5 10 0 0 62 15 39
2019 CISPC-12 17 44 28 11 0 0 0 61 11 18
2018 CISPC 26 39 24 8 0 3 0 68 8 38

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 12 14 29 14 14 14 3 31 33 58
2019 CISPC-11 8 13 28 10 15 21 5 28 34 39
2019 CISPC-12 22 11 33 22 11 0 0 33 33 18
2018 CISPC 13 29 21 13 8 16 0 50 25 38
2017 CISPC 5 25 20 18 10 20 3 39 35 40
2017 CISPC-11 9 17 17 17 9 26 4 38 38 23
2017 CISPC-12 0 27 27 20 13 13 0 31 38 15
2014 CISPC 24 31 14 7 7 14 3 67 17 29
2014 CISPC-12 19 44 6 6 0 19 6 83 8 16
2011 CISPC 18 24 28 7 10 7 5 48 20 28
2011 CISPC-11 15 31 31 0 15 8 0 50 17 13

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 9 36 26 21 5 3 0 46 27 58
2019 CISPC-11 5 44 26 15 5 5 0 51 22 39
2019 CISPC-12 11 22 28 33 6 0 0 33 39 18
2018 CISPC 24 34 18 13 8 3 0 59 22 38
2017 CISPC 27 29 12 19 10 2 0 58 30 41
2017 CISPC-11 29 17 13 21 17 4 0 48 39 24
2017 CISPC-12 20 47 13 19 0 0 0 67 19 15
2014 CISPC 38 27 17 7 7 3 0 68 14 29
2014 CISPC-12 31 31 13 6 13 6 0 67 20 16
2011 CISPC 28 42 10 7 0 8 4 80 8 28
2011 CISPC-11 31 46 8 8 0 8 0 83 8 13

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 16 30 21 18 14 2 0 46 32 57
2019 CISPC-11 13 37 13 16 18 3 0 51 35 38
2019 CISPC-12 17 17 39 22 6 0 0 33 28 18
2018 CISPC 21 42 18 8 11 0 0 63 18 38
2017 CISPC 20 29 17 24 10 0 0 49 34 41
2017 CISPC-11 21 38 13 21 8 0 0 58 29 24
2017 CISPC-12 20 20 20 26 13 0 0 40 40 15
2014 CISPC 21 34 10 24 7 0 3 57 32 29
2014 CISPC-12 6 38 13 31 6 0 6 47 40 16
2011 CISPC 18 18 28 24 7 0 5 37 33 28
2011 CISPC-11 15 15 23 31 15 0 0 31 46 13

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 47 24 10 9 5 3 2 75 15 58
2019 CISPC-11 44 26 13 10 5 0 3 71 16 39
2019 CISPC-12 50 22 6 6 6 11 0 81 13 18

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 50 12 12 5 9 0 12 71 16 58
2019 CISPC-11 41 13 15 5 13 0 13 62 21 39
2019 CISPC-12 67 11 6 6 0 0 11 88 6 18

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 43 31 19 0 3 2 2 77 4 58
2019 CISPC-11 38 28 26 0 5 0 3 68 5 39
2019 CISPC-12 50 39 6 0 0 6 0 94 0 18

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 43 24 21 2 7 2 2 70 9 58
2019 CISPC-11 38 23 26 3 5 3 3 65 8 39
2019 CISPC-12 50 28 11 0 11 0 0 78 11 18

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 60 16 17 2 0 0 5 80 2 58
2019 CISPC-11 64 10 21 3 0 0 3 76 3 39
2019 CISPC-12 50 28 11 0 0 0 11 88 0 18

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 84 5 3 2 0 2 3 95 2 58
2019 CISPC-11 92 0 5 0 0 0 3 95 0 39
2019 CISPC-12 67 17 0 6 0 6 6 94 6 18

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 79 10 3 2 0 2 3 95 2 58
2019 CISPC-11 87 5 5 0 0 0 3 95 0 39
2019 CISPC-12 61 22 0 6 0 6 6 94 6 18

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 88 3 2 0 0 2 5 98 0 58
2019 CISPC-11 95 0 3 0 0 0 3 97 0 39
2019 CISPC-12 72 11 0 0 0 6 11 100 0 18

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 29 48 13 7 2 2 0 78 9 56
2019 CISPC-11 26 51 13 8 3 0 0 77 10 39
2019 CISPC-12 38 38 13 6 0 6 0 80 7 16
2018 CISPC 24 53 21 0 0 3 0 78 0 38
2017 CISPC 25 46 17 10 0 2 0 73 10 41
2017 CISPC-11 33 50 8 4 0 4 0 87 4 24
2017 CISPC-12 7 40 33 20 0 0 0 47 20 15

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 33 47 10 7 0 3 0 82 7 58
2019 CISPC-11 28 51 10 5 0 5 0 84 5 39
2019 CISPC-12 39 39 11 11 0 0 0 78 11 18
2018 CISPC 38 43 19 0 0 0 0 81 0 37
2017 CISPC 51 25 17 2 0 5 0 80 3 41
2017 CISPC-11 58 21 13 0 0 8 0 86 0 24
2017 CISPC-12 40 27 26 7 0 0 0 67 7 15
2014 CISPC 45 48 7 0 0 0 0 93 0 29
2014 CISPC-12 63 25 13 0 0 0 0 88 0 16
2011 CISPC 28 52 14 0 0 0 5 85 0 28
2011 CISPC-11 23 62 15 0 0 0 0 85 0 13

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 36 41 10 7 0 5 0 82 7 58
2019 CISPC-11 41 31 15 8 0 5 0 76 8 39
2019 CISPC-12 28 61 0 6 0 6 0 94 6 18
2018 CISPC 42 37 13 0 3 5 0 83 3 38
2017 CISPC 44 27 12 5 2 10 0 79 8 41
2017 CISPC-11 46 21 8 4 4 17 0 80 10 24
2017 CISPC-12 40 34 20 6 0 0 0 74 6 15
2014 CISPC 41 48 7 0 0 3 0 93 0 29
2014 CISPC-12 50 38 6 0 0 6 0 93 0 16

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 38 45 14 3 0 0 0 83 3 58
2019 CISPC-11 41 41 15 3 0 0 0 82 3 39
2019 CISPC-12 28 56 11 6 0 0 0 83 6 18
2018 CISPC 55 37 5 3 0 0 0 92 3 38
2017 CISPC 51 32 10 5 0 2 0 85 5 41
2017 CISPC-11 58 29 8 0 0 4 0 91 0 24
2017 CISPC-12 40 34 13 13 0 0 0 74 13 15
2014 CISPC 59 38 3 0 0 0 0 97 0 29
2014 CISPC-12 63 31 6 0 0 0 0 94 0 16
2011 CISPC 44 44 7 0 0 0 5 92 0 27
2011 CISPC-11 46 54 0 0 0 0 0 100 0 13

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 22 41 28 9 0 0 0 64 9 58
2019 CISPC-11 26 38 28 8 0 0 0 64 8 39
2019 CISPC-12 17 44 28 11 0 0 0 61 11 18
2018 CISPC 26 34 34 0 5 0 0 61 5 38
2017 CISPC 37 20 37 7 0 0 0 56 7 41
2017 CISPC-11 38 17 42 4 0 0 0 54 4 24
2017 CISPC-12 27 27 33 13 0 0 0 54 13 15
2014 CISPC 55 38 3 3 0 0 0 93 3 29
2014 CISPC-12 69 19 6 6 0 0 0 88 6 16
2011 CISPC 24 53 10 8 0 5 0 81 8 28
2011 CISPC-11 8 85 0 8 0 0 0 92 8 13

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 26 37 23 11 2 0 2 64 13 57
2019 CISPC-11 31 33 26 8 0 0 3 66 8 39
2019 CISPC-12 18 41 18 18 6 0 0 59 24 17
2018 CISPC 22 46 22 8 3 0 0 68 11 37
2017 CISPC 34 27 29 7 2 0 0 61 10 41
2017 CISPC-11 33 25 38 4 0 0 0 58 4 24
2017 CISPC-12 27 34 19 13 7 0 0 60 20 15
2014 CISPC 48 41 3 7 0 0 0 90 7 29
2014 CISPC-12 56 31 6 6 0 0 0 88 6 16
2011 CISPC 26 51 11 7 0 5 0 81 8 27
2011 CISPC-11 15 69 8 8 0 0 0 85 8 13

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 29 16 29 22 2 2 0 46 25 58
2019 CISPC-11 38 15 21 23 3 0 0 54 26 39
2019 CISPC-12 11 17 50 17 0 6 0 29 18 18
2018 CISPC 18 34 29 11 5 3 0 54 16 38
2017 CISPC 24 27 25 19 2 2 0 53 22 41
2017 CISPC-11 29 25 29 13 4 0 0 54 17 24
2017 CISPC-12 13 27 20 33 0 7 0 43 35 15
2014 CISPC 52 28 7 7 3 4 0 82 11 29
2014 CISPC-12 63 13 6 13 6 0 0 75 19 16
2011 CISPC 28 24 14 14 7 9 4 60 24 28
2011 CISPC-11 15 46 15 15 8 0 0 62 23 13
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 CISPC 26 29 45 58
2019 CISPC-11 26 28 46 39
2019 CISPC-12 22 33 44 18
2018 CISPC 18 24 58 38
2017 CISPC 17 39 44 41
2017 CISPC-11 13 42 46 24
2017 CISPC-12 26 27 47 15
2014 CISPC 34 38 28 29
2014 CISPC-12 44 38 19 16
2011 CISPC 39 32 29 28
2011 CISPC-11 31 23 46 13

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 CISPC 13 13 67 0 7 0 15
2014 CISPC 10 21 30 20 9999 20 10
2011 CISPC 18 27 36 10 9999 9 11
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 28 33 12 5 3 0 19 74 11 58
2019 CISPC-11 18 38 13 8 5 0 18 69 16 39
2019 CISPC-12 44 22 11 0 0 0 22 86 0 18

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 47 16 10 0 0 9 19 86 0 58
2019 CISPC-11 36 21 15 0 0 10 18 79 0 39
2019 CISPC-12 67 6 0 0 0 6 22 100 0 18
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CISPC 14 86 58

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CISPC 16 84 58

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 12 9 17 5 7 40 10 41 24 58
2019 CISPC-11 10 8 13 5 5 46 13 44 25 39
2019 CISPC-12 17 6 28 6 11 28 6 33 25 18
2018 CISPC 13 8 29 5 0 32 13 38 10 38
2017 CISPC 10 12 22 5 2 39 10 43 14 41
2017 CISPC-11 4 8 21 4 4 42 17 30 20 24
2017 CISPC-12 20 13 26 7 0 34 0 50 10 15
2014 CISPC 10 24 14 7 0 38 7 62 12 29
2014 CISPC-12 13 38 6 13 0 31 0 73 18 16

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 29 36 16 5 3 10 0 73 10 58
2019 CISPC-11 28 33 15 8 3 13 0 71 12 39
2019 CISPC-12 33 39 17 0 6 6 0 76 6 18
2018 CISPC 24 45 18 3 0 11 0 76 3 38
2017 CISPC 29 39 22 2 2 5 0 72 5 41
2017 CISPC-11 33 29 25 0 4 8 0 68 5 24
2017 CISPC-12 13 60 19 7 0 0 0 74 7 15
2014 CISPC 18 48 10 0 0 24 0 87 0 29
2014 CISPC-12 19 50 6 0 0 25 0 92 0 16
2011 CISPC 24 46 14 8 0 4 5 77 8 28
2011 CISPC-11 31 69 0 0 0 0 0 100 0 13
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CISPC 9 91 58

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 10 9 21 2 2 47 10 44 8 58
2019 CISPC-11 10 8 18 3 3 46 13 44 13 39
2019 CISPC-12 11 11 28 0 0 44 6 44 0 18
2018 CISPC 11 14 24 0 0 35 16 50 0 37
2017 CISPC 5 15 7 0 0 66 7 73 0 41
2017 CISPC-11 4 8 4 0 0 71 13 75 0 24
2017 CISPC-12 7 20 13 0 0 60 0 67 0 15
2014 CISPC 7 21 17 0 0 55 0 61 0 29
2014 CISPC-12 6 38 13 0 0 44 0 78 0 16

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 29 33 21 5 2 10 0 69 8 58
2019 CISPC-11 31 28 23 5 3 10 0 66 9 39
2019 CISPC-12 28 44 17 6 0 6 0 76 6 18
2018 CISPC 27 35 19 0 0 19 0 77 0 37
2017 CISPC 29 37 10 5 0 20 0 82 6 41
2017 CISPC-11 29 33 17 0 0 21 0 79 0 24
2017 CISPC-12 27 40 0 13 0 20 0 84 16 15
2014 CISPC 28 34 4 0 0 34 0 94 0 29
2014 CISPC-12 31 38 0 0 0 31 0 100 0 16
2011 CISPC 33 36 11 0 4 11 5 82 5 27
2011 CISPC-11 23 62 0 0 0 15 0 100 0 13
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 45 36 7 10 2 0 0 81 12 58
2019 CISPC-11 51 33 5 8 3 0 0 85 10 39
2019 CISPC-12 28 44 11 17 0 0 0 72 17 18
2018 CISPC 63 18 13 3 3 0 0 82 5 38
2017 CISPC 66 22 7 2 0 0 2 90 3 41
2017 CISPC-11 63 25 8 0 0 0 4 91 0 24
2017 CISPC-12 67 19 7 7 0 0 0 87 7 15

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 5 17 40 16 22 0 0 22 38 58
2019 CISPC-11 8 21 41 13 18 0 0 28 31 39
2019 CISPC-12 0 11 33 22 33 0 0 11 56 18
2018 CISPC 5 24 29 24 18 0 0 29 42 38
2017 CISPC 12 19 34 12 22 0 0 31 34 41
2017 CISPC-11 13 17 33 13 25 0 0 29 38 24
2017 CISPC-12 0 26 40 13 20 0 0 26 34 15

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 7 28 33 19 14 0 0 34 33 58
2019 CISPC-11 10 26 33 18 13 0 0 36 31 39
2019 CISPC-12 0 33 28 22 17 0 0 33 39 18
2018 CISPC 5 26 42 16 11 0 0 32 26 38
2017 CISPC 12 27 39 15 7 0 0 39 22 41
2017 CISPC-11 17 21 38 21 4 0 0 38 25 24
2017 CISPC-12 0 34 46 7 13 0 0 34 20 15

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 12 17 24 29 17 0 0 29 47 58
2019 CISPC-11 18 21 21 21 21 0 0 38 41 39
2019 CISPC-12 0 11 28 50 11 0 0 11 61 18
2018 CISPC 8 29 24 16 24 0 0 37 39 38
2017 CISPC 7 29 37 12 15 0 0 37 27 41
2017 CISPC-11 8 42 29 4 17 0 0 50 21 24
2017 CISPC-12 0 13 47 26 13 0 0 13 40 15

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 21 29 19 16 16 0 0 50 31 58
2019 CISPC-11 31 26 21 8 15 0 0 56 23 39
2019 CISPC-12 0 33 17 33 17 0 0 33 50 18
2018 CISPC 16 30 27 14 14 0 0 46 27 37
2017 CISPC 17 39 20 12 12 0 0 56 24 41
2017 CISPC-11 21 38 21 8 13 0 0 58 21 24
2017 CISPC-12 7 40 20 19 13 0 0 47 33 15

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 9 35 28 16 12 0 0 44 28 57
2019 CISPC-11 13 37 32 5 13 0 0 50 18 38
2019 CISPC-12 0 28 22 39 11 0 0 28 50 18
2018 CISPC 18 24 29 16 13 0 0 42 29 38
2017 CISPC 14 25 27 17 17 0 0 39 34 41
2017 CISPC-11 21 21 29 8 21 0 0 42 29 24
2017 CISPC-12 0 34 27 27 13 0 0 34 40 15

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 17 29 33 17 3 0 0 47 21 58
2019 CISPC-11 15 31 33 18 3 0 0 46 21 39
2019 CISPC-12 22 22 33 17 6 0 0 44 22 18
2018 CISPC 18 32 39 11 0 0 0 50 11 38
2017 CISPC 14 44 19 15 7 0 0 59 22 41
2017 CISPC-11 21 42 21 13 4 0 0 63 17 24
2017 CISPC-12 0 47 19 20 13 0 0 47 34 15

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 5 31 26 28 10 0 0 36 38 58
2019 CISPC-11 5 36 26 26 8 0 0 41 33 39
2019 CISPC-12 6 17 28 33 17 0 0 22 50 18
2018 CISPC 5 34 26 26 8 0 0 39 34 38
2017 CISPC 10 15 27 34 15 0 0 24 49 41
2017 CISPC-11 13 21 21 29 17 0 0 33 46 24
2017 CISPC-12 0 7 34 46 13 0 0 7 60 15

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 10 29 24 28 9 0 0 40 36 58
2019 CISPC-11 8 36 23 26 8 0 0 44 33 39
2019 CISPC-12 17 11 28 33 11 0 0 28 44 18
2018 CISPC 16 24 26 29 5 0 0 39 34 38
2017 CISPC 14 20 32 27 7 0 0 34 34 41
2017 CISPC-11 17 25 25 29 4 0 0 42 33 24
2017 CISPC-12 7 13 40 27 13 0 0 20 40 15

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 40 24 22 7 7 0 0 64 14 58
2019 CISPC-11 41 26 21 8 5 0 0 67 13 39
2019 CISPC-12 33 22 28 6 11 0 0 56 17 18

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 36 29 17 9 9 0 0 66 17 58
2019 CISPC-11 36 36 21 5 3 0 0 72 8 39
2019 CISPC-12 33 17 11 17 22 0 0 50 39 18
2018 CISPC 34 32 13 16 5 0 0 66 21 38
2017 CISPC 44 29 10 12 5 0 0 73 17 41
2017 CISPC-11 46 38 0 13 4 0 0 83 17 24
2017 CISPC-12 33 20 27 13 7 0 0 53 20 15

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 71 17 3 7 0 0 2 89 7 58
2019 CISPC-11 69 21 0 10 0 0 0 90 10 39
2019 CISPC-12 72 11 11 0 0 0 6 88 0 18
2018 CISPC 63 29 8 0 0 0 0 92 0 38
2017 CISPC 73 15 10 2 0 0 0 88 2 41
2017 CISPC-11 67 21 8 4 0 0 0 88 4 24
2017 CISPC-12 80 7 13 0 0 0 0 87 0 15

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 78 12 0 2 0 0 9 98 2 58
2019 CISPC-11 79 13 0 3 0 0 5 97 3 39
2019 CISPC-12 72 11 0 0 0 0 17 100 0 18
2018 CISPC 87 8 5 0 0 0 0 95 0 38

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 72 9 7 3 3 3 2 85 7 58
2019 CISPC-11 79 8 5 3 3 3 0 89 5 39
2019 CISPC-12 56 11 11 6 6 6 6 75 13 18
2018 CISPC 82 8 0 0 5 0 5 94 6 38
2017 CISPC 81 14 0 5 0 0 0 95 5 41
2017 CISPC-11 88 8 0 4 0 0 0 96 4 24
2017 CISPC-12 74 19 0 7 0 0 0 93 7 15

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 50 33 9 3 5 0 0 83 9 58
2019 CISPC-11 51 36 5 5 3 0 0 87 8 39
2019 CISPC-12 50 22 17 0 11 0 0 72 11 18
2018 CISPC 45 42 5 3 3 0 3 89 5 38
2017 CISPC 66 25 7 2 0 0 0 90 2 41
2017 CISPC-11 63 25 13 0 0 0 0 88 0 24
2017 CISPC-12 73 20 0 7 0 0 0 93 7 15

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 60 18 9 9 4 2 0 79 13 57
2019 CISPC-11 68 18 3 5 3 3 0 89 8 38
2019 CISPC-12 39 17 22 17 6 0 0 56 22 18
2018 CISPC 55 29 11 3 3 0 0 84 5 38
2017 CISPC 63 20 5 12 0 0 0 83 12 40
2017 CISPC-11 63 25 8 4 0 0 0 88 4 24
2017 CISPC-12 58 14 0 28 0 0 0 72 28 14

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 49 26 9 4 5 0 7 81 9 57
2019 CISPC-11 55 21 5 5 3 0 11 85 9 38
2019 CISPC-12 39 33 17 0 11 0 0 72 11 18
2018 CISPC 32 45 5 5 0 0 13 88 6 38
2017 CISPC 51 27 14 2 0 0 5 82 3 41
2017 CISPC-11 63 21 13 0 0 0 4 87 0 24
2017 CISPC-12 40 40 19 0 0 0 0 81 0 15

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 67 21 2 5 2 0 4 91 7 57
2019 CISPC-11 71 21 0 3 0 0 5 97 3 38
2019 CISPC-12 56 22 6 11 6 0 0 78 17 18
2018 CISPC 64 25 6 6 0 0 0 89 6 36
2017 CISPC 75 12 12 0 0 0 0 88 0 41
2017 CISPC-11 58 21 21 0 0 0 0 79 0 24
2017 CISPC-12 100 0 0 0 0 0 0 100 0 15

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 69 21 5 0 3 0 2 91 4 58
2019 CISPC-11 72 15 8 0 5 0 0 87 5 39
2019 CISPC-12 61 33 0 0 0 0 6 100 0 18
2018 CISPC 68 18 8 0 3 0 3 89 3 38
2017 CISPC 68 25 2 2 0 0 2 95 3 41
2017 CISPC-11 71 21 4 0 0 0 4 96 0 24
2017 CISPC-12 66 27 0 7 0 0 0 93 7 15

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 69 19 5 2 5 0 0 88 7 58
2019 CISPC-11 67 21 8 3 3 0 0 87 5 39
2019 CISPC-12 72 17 0 0 11 0 0 89 11 18
2018 CISPC 43 41 11 5 0 0 0 84 5 37
2017 CISPC 61 20 14 2 2 0 0 81 5 41
2017 CISPC-11 67 21 13 0 0 0 0 88 0 24
2017 CISPC-12 60 20 7 7 7 0 0 80 13 15

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 5 26 43 21 5 0 0 31 26 58
2019 CISPC-11 8 31 44 15 3 0 0 38 18 39
2019 CISPC-12 0 17 39 33 11 0 0 17 44 18
2018 CISPC 5 32 37 13 13 0 0 37 26 38
2017 CISPC 5 29 37 19 10 0 0 34 29 41
2017 CISPC-11 4 33 42 13 8 0 0 38 21 24
2017 CISPC-12 0 27 27 33 13 0 0 27 46 15

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 14 26 42 14 4 0 0 18 40 57
2019 CISPC-11 10 26 44 15 5 0 0 21 36 39
2019 CISPC-12 24 29 35 12 0 0 0 12 53 17
2018 CISPC 16 32 42 3 8 0 0 11 47 38
2017 CISPC 7 44 34 12 2 0 0 14 51 41
2017 CISPC-11 4 38 38 21 0 0 0 21 42 24
2017 CISPC-12 13 54 34 0 0 0 0 0 66 15

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 40 41 10 9 0 0 0 81 9 58
2019 CISPC-11 36 38 13 13 0 0 0 74 13 39
2019 CISPC-12 50 44 6 0 0 0 0 94 0 18
2018 CISPC 41 46 11 3 0 0 0 86 3 37
2017 CISPC 46 34 10 7 0 2 0 82 8 41
2017 CISPC-11 50 25 13 8 0 4 0 78 9 24
2017 CISPC-12 34 53 7 7 0 0 0 87 7 15

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 17 41 19 14 9 0 0 59 22 58
2019 CISPC-11 21 38 18 15 8 0 0 59 23 39
2019 CISPC-12 11 44 22 11 11 0 0 56 22 18
2018 CISPC 16 45 16 13 11 0 0 61 24 38
2017 CISPC 19 29 15 20 14 2 0 50 35 41
2017 CISPC-11 25 33 8 17 13 4 0 61 30 24
2017 CISPC-12 7 20 27 27 19 0 0 27 46 15
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CISPC 16 84 58
2019 CISPC-11 10 90 39
2019 CISPC-12 28 72 18
2017 CISPC 14 86 41
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 43 40 9 3 2 3 0 45 55 58
2019 CISPC-11 56 28 5 5 3 3 0 58 42 39
2019 CISPC-12 11 67 17 0 0 6 0 12 88 18
2018 CISPC 74 21 0 3 0 0 3 76 24 38
2017 CISPC 73 22 5 0 0 0 0 73 27 41
2017 CISPC-11 67 29 4 0 0 0 0 67 33 24
2017 CISPC-12 81 13 6 0 0 0 0 81 19 15

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CISPC 48 52 31
2019 CISPC-11 50 50 16
2019 CISPC-12 47 53 15

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CISPC 77 23 31
2019 CISPC-11 81 19 16
2019 CISPC-12 73 27 15

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 30 33 17 13 7 0 0 63 20 30
2019 CISPC-11 25 31 25 13 6 0 0 56 19 16
2019 CISPC-12 36 36 7 14 7 0 0 71 21 14
2017 CISPC 54 18 9 0 0 9 9 89 0 11

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 3 13 13 10 10 10 40 33 40 30
2019 CISPC-11 0 13 19 0 13 6 50 29 29 16
2019 CISPC-12 7 14 7 21 7 14 29 38 50 14
2017 CISPC 9 0 9 0 0 17 64 50 0 11

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CISPC 54 12 14 5 9 0 5 70 15 57
2019 CISPC-11 54 10 15 3 10 0 8 69 14 39
2019 CISPC-12 53 18 12 12 6 0 0 71 18 17
2018 CISPC 68 11 3 0 5 3 11 91 6 38
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