2019 Public Service Employee Survey Results for the Public Service by Question 94. Please indicate your occupational group and level. Occupational group and level - AO

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	19	46	6	20	9	1	65	29	193
2019	AO-02	17	75	0	8	0	0	92	8	12
2019	AO-03	13	46	7	22	11	1	60	33	125
2019	AO-04	20	45	5	20	10	0	65	30	39
2017	AO	8	43	9	22	18	0	51	40	255
2017	AO-02	8	46	0	38	8	0	54	46	13
2017	AO-03	7	40	11	21	21	0	47	42	175
2017	AO-04	2	52	5	27	14	0	54	41	41
2017	AO-05	26	40	8	9	17	0	66	26	12
2014	AO	11	42	9	21	17	0	52	38	275
2014	AO-01	12	69	0	13	6	0	81	19	16
2014	AO-02	0	39	12	42	7	0	39	49	15
2014	AO-03	8	38	10	23	20	0	47	43	181
2014	AO-04	15	45	11	14	15	0	60	29	46
2014	AO-05	38	47	0	0	16	0	84	16	14
2011	AO	19	46	6	17	11	1	65	29	335
2011	AO-01	40	39	10	10	0	0	80	10	10
2011	AO-02	17	55	5	10	13	0	72	23	40
2011	AO-03	14	44	8	20	14	1	58	34	188
2011	AO-04	21	50	2	22	3	2	73	26	63
2011	AO-05	43	37	7	3	10	0	80	13	31
2008	AO	16	49	6	17	11	0	65	28	269
2008	AO-01	10	41	21	29	0	0	51	29	10
2008	AO-02	14	52	7	20	8	0	66	27	92
2008	AO-03	10	44	7	22	18	0	54	40	80
2008	AO-04	19	52	5	15	9	0	70	24	42
2008	AO-05	30	55	0	4	11	0	85	15	29

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	61	22	9	4	2	0	2	85	6	193
2019	AO-02	75	25	0	0	0	0	0	100	0	12
2019	AO-03	59	24	9	3	2	0	3	86	5	125
2019	AO-04	67	13	13	4	3	0	0	80	7	39
2017	AO	63	16	8	4	7	0	1	80	11	255
2017	AO-02	69	23	0	8	0	0	0	92	8	13
2017	AO-03	65	16	9	4	4	1	2	82	8	175
2017	AO-04	56	17	10	5	12	0	0	73	17	41
2017	AO-05	51	25	0	8	17	0	0	75	25	12
2014	AO	64	16	5	8	4	0	2	82	12	275
2014	AO-01	87	13	0	0	0	0	0	100	0	16
2014	AO-02	75	7	13	6	0	0	0	81	6	15
2014	AO-03	61	16	6	8	4	0	3	80	13	181
2014	AO-04	66	20	0	8	6	0	0	86	14	46
2014	AO-05	60	14	8	18	0	0	0	74	18	14
2011	AO	63	18	7	6	4	0	2	83	10	335
2011	AO-01	70	10	0	10	10	0	0	80	20	10
2011	AO-02	59	28	3	5	2	0	3	90	7	40
2011	AO-03	60	17	10	6	5	0	2	79	11	188
2011	AO-04	71	16	5	3	3	0	2	88	7	63
2011	AO-05	67	20	3	6	3	0	0	87	10	31
2008	AO	61	19	9	6	3	1	2	81	9	268
2008	AO-01	61	39	0	0	0	0	0	100	0	10
2008	AO-02	68	19	7	4	0	0	2	89	4	91
2008	AO-03	46	22	12	12	5	1	3	70	18	80
2008	AO-04	65	14	15	3	3	0	0	80	5	42
2008	AO-05	72	13	4	0	11	0	0	85	11	29

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	32	42	9	10	6	1	75	17	192
2019	AO-02	25	42	17	8	8	0	67	17	12
2019	AO-03	30	43	7	12	7	1	74	18	124
2019	AO-04	33	40	11	11	5	0	74	16	39
2017	AO	21	37	8	15	19	0	58	34	255
2017	AO-02	15	62	0	15	8	0	77	23	13
2017	AO-03	19	36	9	17	18	0	55	36	175
2017	AO-04	20	41	5	10	24	0	61	34	41
2017	AO-05	43	33	9	8	8	0	75	16	12
2014	AO	23	36	9	16	15	0	60	31	275
2014	AO-01	13	50	13	19	6	0	62	25	16
2014	AO-02	13	28	13	26	20	0	41	46	15
2014	AO-03	21	37	12	17	15	0	57	31	181
2014	AO-04	35	29	0	15	21	0	64	36	46
2014	AO-05	51	43	0	0	6	0	94	6	14
2011	AO	26	38	11	13	11	0	65	24	334
2011	AO-01	51	40	9	0	0	0	91	0	10
2011	AO-02	19	38	10	20	12	0	57	33	40
2011	AO-03	20	39	16	14	12	0	59	25	188
2011	AO-04	30	42	5	11	12	0	72	23	63
2011	AO-05	56	27	0	11	6	0	83	17	30

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	13	21	12	24	30	0	0	34	54	193
2019	AO-02	17	50	8	25	0	0	0	67	25	12
2019	AO-03	10	20	11	25	34	0	0	30	59	125
2019	AO-04	11	11	15	25	39	0	0	21	64	39
2018	AO	5	32	9	24	30	0	0	37	54	208
2018	AO-03	2	28	11	26	33	0	0	30	59	134
2018	AO-04	3	34	8	26	29	0	0	37	55	41
2018	AO-05	24	38	9	5	24	0	0	62	29	13
2017	AO	4	16	13	24	43	0	0	20	67	255
2017	AO-02	0	15	46	31	8	0	0	15	38	13
2017	AO-03	4	12	11	26	47	0	0	16	73	175
2017	AO-04	2	17	7	19	54	0	0	20	73	41
2017	AO-05	0	51	16	9	25	0	0	51	34	12
2014	AO	10	25	11	26	28	0	0	35	54	275
2014	AO-01	31	50	13	6	0	0	0	81	6	16
2014	AO-02	7	19	13	55	7	0	0	25	62	15
2014	AO-03	8	20	10	26	35	1	0	28	62	181
2014	AO-04	8	32	17	18	25	0	0	40	44	46
2014	AO-05	24	33	0	27	16	0	0	57	43	14
2011	AO	18	35	12	20	15	0	0	53	35	333
2011	AO-01	40	40	0	19	0	0	0	81	19	10
2011	AO-02	23	28	21	13	15	0	0	51	28	40
2011	AO-03	11	35	11	25	17	0	1	46	42	187
2011	AO-04	24	37	11	14	14	0	0	61	28	63
2011	AO-05	30	41	6	13	11	0	0	70	23	30
2008	AO	22	40	13	17	9	0	0	62	26	267
2008	AO-01	20	61	0	19	0	0	0	81	19	10
2008	AO-02	12	42	19	19	9	0	0	54	27	91
2008	AO-03	25	33	12	17	14	0	0	58	31	79
2008	AO-04	21	47	13	15	4	0	0	68	19	42
2008	AO-05	49	30	4	10	7	0	0	79	17	29

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	27	41	15	13	5	0	68	18	192
2019	AO-02	25	50	17	8	0	0	75	8	12
2019	AO-03	21	45	13	12	8	0	66	20	124
2019	AO-04	34	27	18	20	0	0	61	20	39
2017	AO	21	38	14	16	11	0	59	27	252
2017	AO-02	15	54	0	23	8	0	69	31	13
2017	AO-03	17	38	17	16	11	1	55	28	172
2017	AO-04	24	39	10	17	10	0	64	27	41
2017	AO-05	27	40	0	9	24	0	67	33	12
2014	AO	26	44	12	11	6	1	70	17	274
2014	AO-01	38	56	0	6	0	0	94	6	16
2014	AO-02	26	32	7	20	7	9	64	29	15
2014	AO-03	21	46	15	12	6	1	67	18	181
2014	AO-04	36	39	11	10	4	0	74	15	45
2014	AO-05	44	35	0	0	21	0	79	21	14

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	47	38	6	5	4	0	0	85	9	193
2019	AO-02	42	25	25	0	8	0	0	67	8	12
2019	AO-03	49	38	5	5	3	0	0	87	8	125
2019	AO-04	37	52	4	3	4	0	0	89	7	39
2018	AO	47	33	8	7	5	0	0	80	12	207
2018	AO-03	47	37	8	7	2	0	0	83	9	134
2018	AO-04	44	29	5	9	12	0	0	73	21	40
2018	AO-05	24	29	24	0	24	0	0	53	24	13
2017	AO	37	38	12	6	7	0	0	75	13	251
2017	AO-02	54	23	23	0	0	0	0	77	0	13
2017	AO-03	35	42	10	7	5	0	1	78	12	172
2017	AO-04	33	37	15	2	12	0	0	70	15	40
2017	AO-05	36	24	16	9	16	0	0	60	25	12
2014	AO	34	38	12	10	6	1	0	72	16	275
2014	AO-01	69	31	0	0	0	0	0	100	0	16
2014	AO-02	39	13	13	20	6	9	0	58	28	15
2014	AO-03	29	40	16	9	5	0	1	69	14	181
2014	AO-04	38	39	2	11	10	0	0	77	21	46
2014	AO-05	40	33	6	21	0	0	0	73	21	14
2011	AO	30	37	11	13	9	0	0	67	22	334
2011	AO-01	61	30	0	9	0	0	0	91	9	10
2011	AO-02	43	28	8	18	3	0	0	71	21	39
2011	AO-03	27	39	13	11	10	1	0	66	21	188
2011	AO-04	32	33	8	16	11	0	0	65	27	63
2011	AO-05	26	38	10	19	7	0	0	64	25	31

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	26	42	17	9	7	0	1	68	16	193
2019	AO-02	25	50	25	0	0	0	0	75	0	12
2019	AO-03	21	42	16	11	8	0	1	64	20	125
2019	AO-04	23	49	16	5	7	0	0	72	12	39
2018	AO	22	43	14	12	9	0	0	65	21	207
2018	AO-03	20	43	13	14	10	0	0	63	24	134
2018	AO-04	16	50	18	1	15	0	0	66	16	41
2018	AO-05	29	38	0	33	0	0	0	67	33	13
2017	AO	17	46	15	11	11	0	0	63	22	255
2017	AO-02	23	54	15	0	8	0	0	77	8	13
2017	AO-03	13	46	18	11	12	0	0	59	23	175
2017	AO-04	19	47	7	12	15	0	0	66	27	41
2017	AO-05	25	60	8	8	0	0	0	84	8	12
2014	AO	22	41	14	11	13	0	0	62	24	274
2014	AO-01	50	50	0	0	0	0	0	100	0	16
2014	AO-02	28	52	6	7	7	0	0	80	14	14
2014	AO-03	13	41	16	15	15	0	0	54	30	181
2014	AO-04	30	39	14	4	13	0	0	69	17	46
2014	AO-05	59	21	0	12	8	0	0	80	20	14
2011	AO	25	32	13	15	15	0	0	57	30	334
2011	AO-01	81	19	0	0	0	0	0	100	0	10
2011	AO-02	23	36	10	21	11	0	0	59	32	39
2011	AO-03	20	28	17	16	19	0	0	48	35	188
2011	AO-04	17	47	11	15	10	0	0	64	25	63
2011	AO-05	51	22	3	7	16	0	0	73	23	31
2008	AO	23	39	12	13	12	0	0	63	26	267
2008	AO-01	20	61	19	0	0	0	0	81	0	10
2008	AO-02	13	41	15	18	13	0	0	54	31	91
2008	AO-03	24	33	12	16	14	0	0	57	31	80
2008	AO-04	28	44	5	10	10	3	0	74	21	42
2008	AO-05	40	41	4	0	15	0	0	82	15	29

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	23	38	18	11	9	0	0	61	20	192
2019	AO-02	25	17	50	8	0	0	0	42	8	12
2019	AO-03	23	37	19	12	9	0	0	60	21	125
2019	AO-04	14	57	8	7	14	0	0	70	21	38
2018	AO	18	36	22	13	10	0	0	54	23	208
2018	AO-03	17	37	22	14	9	0	0	54	23	134
2018	AO-04	14	31	29	12	13	0	0	46	25	41
2018	AO-05	19	24	14	9	33	0	0	43	42	13
2017	AO	16	39	18	11	14	0	0	56	26	255
2017	AO-02	15	54	15	15	0	0	0	69	15	13
2017	AO-03	17	38	19	12	13	1	0	55	25	175
2017	AO-04	7	44	19	5	24	0	0	52	29	41
2017	AO-05	17	35	17	8	24	0	0	52	31	12
2014	AO	14	36	22	14	14	0	0	50	28	275
2014	AO-01	44	31	24	0	0	0	0	76	0	16
2014	AO-02	13	29	13	25	20	0	0	42	45	15
2014	AO-03	7	38	23	15	15	1	1	46	31	181
2014	AO-04	24	34	21	6	14	0	0	58	21	46
2014	AO-05	24	29	21	18	8	0	0	53	25	14
2011	AO	14	29	20	17	19	1	0	44	36	334
2011	AO-01	30	39	20	0	10	0	0	70	10	10
2011	AO-02	12	40	15	17	13	3	0	54	30	40
2011	AO-03	12	25	25	14	23	1	0	37	37	188
2011	AO-04	16	34	12	24	14	0	0	50	38	63
2011	AO-05	18	29	14	23	17	0	0	46	40	30

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	22	43	16	13	6	65	19	192
2019	AO-02	42	42	8	8	0	83	8	12
2019	AO-03	20	41	17	15	7	61	22	125
2019	AO-04	16	45	21	11	7	61	18	38
2018	AO	17	38	16	17	11	55	29	208
2018	AO-03	13	40	20	17	11	53	27	134
2018	AO-04	19	31	13	17	20	50	37	41
2018	AO-05	24	14	0	52	9	39	61	13
2017	AO	15	39	15	19	12	54	31	254
2017	AO-02	23	69	8	0	0	92	0	13
2017	AO-03	13	38	18	19	13	51	32	174
2017	AO-04	10	35	12	26	17	44	43	41
2017	AO-05	17	51	9	8	16	67	24	12

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	28	45	13	9	4	1	1	74	13	190
2019	AO-02	33	42	17	8	0	0	0	75	8	12
2019	AO-03	24	48	13	7	6	1	1	73	13	123
2019	AO-04	31	43	10	16	0	0	0	74	16	38
2018	AO	25	44	15	9	6	0	0	69	16	208
2018	AO-03	21	46	17	9	7	1	0	67	16	134
2018	AO-04	32	38	13	7	10	0	0	70	17	41
2018	AO-05	24	33	14	28	0	0	0	58	28	13
2017	AO	21	42	13	15	9	1	0	64	24	254
2017	AO-02	23	69	8	0	0	0	0	92	0	13
2017	AO-03	17	43	14	15	10	1	1	61	25	175
2017	AO-04	27	37	10	15	10	0	0	65	25	40
2017	AO-05	34	43	8	8	8	0	0	76	16	12
2014	AO	19	42	16	15	7	1	0	62	21	275
2014	AO-01	19	63	18	0	0	0	0	82	0	16
2014	AO-02	20	49	12	13	7	0	0	68	20	15
2014	AO-03	14	42	17	17	8	1	0	57	26	181
2014	AO-04	30	37	17	11	4	2	0	68	15	46
2014	AO-05	49	43	0	8	0	0	0	92	8	14
2011	AO	22	35	15	14	12	1	0	58	27	335
2011	AO-01	51	29	10	10	0	0	0	80	10	10
2011	AO-02	20	37	25	8	10	0	0	57	18	40
2011	AO-03	16	34	14	19	16	1	0	51	35	188
2011	AO-04	24	37	19	8	10	2	0	62	18	63
2011	AO-05	51	32	3	13	0	0	0	83	13	31
2008	AO	25	34	18	9	12	2	0	59	22	268
2008	AO-01	10	80	10	0	0	0	0	90	0	10
2008	AO-02	12	31	27	14	13	2	0	44	28	91
2008	AO-03	23	38	14	7	17	1	0	61	25	80
2008	AO-04	38	22	17	8	10	5	0	63	19	42
2008	AO-05	52	29	11	0	7	0	0	82	7	29

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	23	39	16	12	9	63	21	192
2019	AO-02	33	33	17	17	0	67	17	12
2019	AO-03	24	34	16	14	11	59	25	125
2019	AO-04	14	54	21	7	4	68	12	38
2018	AO	17	40	18	12	13	57	24	208
2018	AO-03	13	44	18	13	12	57	25	134
2018	AO-04	14	39	18	14	13	54	28	41
2018	AO-05	29	14	14	9	33	43	42	13
2017	AO	19	35	15	17	13	55	30	254
2017	AO-02	8	85	8	0	0	92	0	13
2017	AO-03	18	31	20	18	13	49	31	175
2017	AO-04	15	43	5	17	20	58	37	40
2017	AO-05	34	27	8	8	24	61	31	12

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	46	41	6	4	2	88	7	190
2019	AO-02	50	50	0	0	0	100	0	12
2019	AO-03	42	43	6	5	3	85	8	123
2019	AO-04	47	42	5	5	0	89	5	38
2018	AO	42	37	10	6	4	79	10	204
2018	AO-03	39	40	10	8	4	79	11	133
2018	AO-04	39	41	11	2	7	80	9	38
2018	AO-05	61	15	0	14	9	76	24	13
2017	AO	39	33	15	8	5	72	13	254
2017	AO-02	46	38	15	0	0	85	0	13
2017	AO-03	36	32	17	9	6	67	16	174
2017	AO-04	41	39	10	5	5	81	10	41
2017	AO-05	51	34	8	8	0	84	8	12
2014	AO	50	31	10	4	4	82	9	274
2014	AO-01	81	19	0	0	0	100	0	16
2014	AO-02	59	34	7	0	0	93	0	15
2014	AO-03	43	34	11	6	6	77	12	180
2014	AO-04	56	29	13	2	0	85	2	46
2014	AO-05	80	12	0	0	8	92	8	14
2011	AO	50	28	10	9	3	78	12	335
2011	AO-01	71	29	0	0	0	100	0	10
2011	AO-02	47	33	12	8	0	80	8	40
2011	AO-03	49	23	12	12	4	72	16	188
2011	AO-04	45	42	3	8	2	87	10	63
2011	AO-05	63	21	10	3	3	84	6	31

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	22	45	13	15	5	1	0	67	20	191
2019	AO-02	36	45	0	9	9	0	0	82	18	11
2019	AO-03	20	43	13	17	7	1	0	63	24	125
2019	AO-04	16	50	21	11	2	0	0	67	13	38
2018	AO	21	38	17	13	11	0	0	59	24	208
2018	AO-03	20	36	20	14	11	0	0	55	24	134
2018	AO-04	14	47	10	11	17	0	0	62	28	41
2018	AO-05	29	29	14	28	0	0	0	58	28	13
2017	AO	15	39	17	13	15	0	0	55	29	253
2017	AO-02	15	69	15	0	0	0	0	85	0	13
2017	AO-03	14	37	17	14	17	0	0	51	32	173
2017	AO-04	10	32	24	17	17	0	0	42	34	41
2017	AO-05	27	49	8	8	8	0	0	76	16	12
2014	AO	14	36	17	19	12	1	1	51	32	275
2014	AO-01	31	25	31	6	0	0	6	60	7	16
2014	AO-02	20	20	13	25	13	9	0	43	42	15
2014	AO-03	10	36	16	22	15	0	1	46	37	181
2014	AO-04	18	43	16	11	12	0	0	61	23	46
2014	AO-05	35	33	12	20	0	0	0	68	20	14
2011	AO	16	36	18	15	15	0	0	52	29	335
2011	AO-01	10	71	9	10	0	0	0	81	10	10
2011	AO-02	12	40	25	8	15	0	0	52	23	40
2011	AO-03	12	30	20	18	19	0	0	43	37	188
2011	AO-04	22	43	14	13	8	0	0	65	22	63
2011	AO-05	36	38	10	7	10	0	0	73	16	31

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	25	38	18	11	9	0	1	63	20	191
2019	AO-02	33	50	0	0	17	0	0	83	17	12
2019	AO-03	22	35	23	11	8	0	1	57	19	125
2019	AO-04	22	45	8	13	12	0	0	67	25	37
2018	AO	23	28	18	16	14	0	0	52	30	208
2018	AO-03	22	31	20	16	11	0	0	53	26	134
2018	AO-04	22	24	20	12	23	0	0	46	34	41
2018	AO-05	19	9	15	47	9	0	0	29	56	13
2017	AO	21	31	18	13	16	0	0	52	30	254
2017	AO-02	23	54	15	8	0	0	0	77	8	13
2017	AO-03	20	29	22	13	17	0	0	49	29	174
2017	AO-04	19	32	7	19	22	0	0	51	41	41
2017	AO-05	27	42	16	0	16	0	0	69	16	12
2014	AO	20	26	19	17	16	1	1	46	34	275
2014	AO-01	25	31	18	25	0	0	0	57	25	16
2014	AO-02	26	20	0	25	20	9	0	51	49	15
2014	AO-03	12	27	23	18	19	0	1	39	37	181
2014	AO-04	31	29	15	13	12	0	0	60	25	46
2014	AO-05	53	16	12	6	14	0	0	69	20	14

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	20	36	12	22	8	0	1	57	30	185
2019	AO-02	42	25	8	17	8	0	0	67	25	12
2019	AO-03	17	37	13	21	9	0	2	56	31	119
2019	AO-04	14	37	17	27	5	0	0	50	33	38
2018	AO	19	31	19	16	15	0	0	50	31	207
2018	AO-03	18	32	23	14	14	0	0	49	28	133
2018	AO-04	17	21	21	23	19	0	0	38	41	41
2018	AO-05	10	33	5	9	42	0	0	43	52	13
2017	AO	17	29	20	15	18	0	0	46	34	254
2017	AO-02	23	54	23	0	0	0	0	77	0	13
2017	AO-03	15	29	19	17	20	1	0	44	37	174
2017	AO-04	7	32	25	15	22	0	0	39	36	41
2017	AO-05	34	17	25	9	16	0	0	51	25	12
2014	AO	17	29	18	18	18	0	0	46	36	275
2014	AO-01	44	38	18	0	0	0	0	82	0	16
2014	AO-02	26	22	12	20	20	0	0	49	39	15
2014	AO-03	11	28	19	21	21	1	0	39	42	181
2014	AO-04	21	27	19	14	19	0	0	48	33	46
2014	AO-05	32	35	6	14	14	0	0	67	27	14
2011	AO	22	31	19	13	15	1	0	53	28	334
2011	AO-01	40	51	9	0	0	0	0	91	0	10
2011	AO-02	29	28	22	10	8	3	0	59	18	40
2011	AO-03	17	32	20	14	17	0	0	49	31	188
2011	AO-04	26	25	14	13	20	2	0	52	34	62
2011	AO-05	29	31	16	16	6	0	0	61	23	31

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	33	48	11	6	2	0	80	9	192
2019	AO-02	42	50	8	0	0	0	92	0	12
2019	AO-03	33	43	13	8	3	0	76	12	124
2019	AO-04	20	68	7	5	0	0	88	5	39
2018	AO	31	38	17	9	5	0	69	14	208
2018	AO-03	27	39	18	12	4	0	66	16	134
2018	AO-04	22	45	20	3	10	0	67	13	41
2018	AO-05	38	19	19	19	5	0	58	24	13
2017	AO	28	42	14	9	6	0	71	15	254
2017	AO-02	23	62	8	8	0	0	85	8	13
2017	AO-03	25	45	14	9	7	1	70	16	174
2017	AO-04	29	37	17	10	7	0	66	17	41
2017	AO-05	43	26	16	8	8	0	69	16	12
2014	AO	29	42	13	9	6	0	71	16	275
2014	AO-01	69	31	0	0	0	0	100	0	16
2014	AO-02	26	55	6	7	7	0	81	13	15
2014	AO-03	22	43	17	10	8	0	65	18	181
2014	AO-04	33	44	9	12	2	0	77	14	46
2014	AO-05	75	12	0	6	8	0	86	14	14
2011	AO	33	35	12	12	8	0	68	20	334
2011	AO-01	80	20	0	0	0	0	100	0	10
2011	AO-02	36	38	11	8	8	0	74	16	39
2011	AO-03	26	39	12	15	7	0	65	22	188
2011	AO-04	34	30	15	11	10	0	64	21	63
2011	AO-05	57	20	7	0	16	0	77	16	31
2008	AO	32	41	13	7	7	0	73	14	269
2008	AO-01	20	80	0	0	0	0	100	0	10
2008	AO-02	23	47	16	10	4	0	70	14	92
2008	AO-03	33	37	17	5	8	0	70	13	80
2008	AO-04	46	23	13	10	8	0	69	18	42
2008	AO-05	42	39	4	7	7	0	82	15	29

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	19	30	26	11	14	0	1	49	25	191
2019	AO-02	17	17	50	0	17	0	0	33	17	12
2019	AO-03	19	35	21	12	12	0	1	54	24	123
2019	AO-04	11	24	33	12	20	0	0	34	32	39
2018	AO	20	27	24	16	12	1	0	47	28	206
2018	AO-03	21	32	23	11	12	1	0	53	23	132
2018	AO-04	12	22	26	26	13	0	0	34	40	41
2018	AO-05	9	19	24	24	24	0	0	29	47	13
2017	AO	21	25	27	14	12	1	0	47	26	255
2017	AO-02	31	31	15	15	8	0	0	62	23	13
2017	AO-03	23	26	30	12	9	1	0	49	21	175
2017	AO-04	10	20	24	17	27	2	0	30	45	41
2017	AO-05	27	16	8	25	25	0	0	43	49	12
2014	AO	16	32	23	17	12	0	0	48	29	274
2014	AO-01	31	44	19	6	0	0	0	75	6	16
2014	AO-02	35	46	6	7	7	0	0	81	13	15
2014	AO-03	15	32	24	17	12	0	0	47	29	181
2014	AO-04	11	25	29	17	17	0	0	36	35	45
2014	AO-05	0	32	20	33	16	0	0	32	49	14
2011	AO	16	36	19	15	14	0	0	51	29	335
2011	AO-01	30	39	30	0	0	0	0	70	0	10
2011	AO-02	10	54	8	20	8	0	0	64	28	40
2011	AO-03	15	36	20	15	14	0	0	51	29	188
2011	AO-04	19	24	16	17	24	0	0	43	42	63
2011	AO-05	16	32	32	10	10	0	0	48	20	31
2008	AO	9	33	23	21	13	0	0	43	34	269
2008	AO-01	20	30	29	21	0	0	0	51	21	10
2008	AO-02	7	43	25	17	7	0	1	51	24	92
2008	AO-03	10	28	23	23	17	0	0	37	40	80
2008	AO-04	13	18	12	30	25	2	0	32	56	42
2008	AO-05	0	36	24	21	18	0	0	36	39	29

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	16	31	33	13	5	2	1	18	48	193
2019	AO-02	8	8	50	17	17	0	0	33	17	12
2019	AO-03	16	29	36	13	3	2	1	17	46	125
2019	AO-04	20	51	18	8	3	0	0	11	71	39
2018	AO	19	30	35	13	1	0	1	15	50	207
2018	AO-03	17	30	38	13	2	0	0	15	47	133
2018	AO-04	28	38	24	10	0	0	0	10	66	41
2018	AO-05	38	24	33	5	0	0	0	5	62	13
2017	AO	16	29	35	12	4	1	2	17	47	255
2017	AO-02	0	8	31	38	23	0	0	62	8	13
2017	AO-03	15	32	34	12	3	1	3	16	49	175
2017	AO-04	29	29	39	2	0	0	0	2	58	41
2017	AO-05	0	48	35	17	0	0	0	17	48	12
2014	AO	18	30	33	13	4	1	1	17	50	275
2014	AO-01	0	6	37	31	25	0	0	57	6	16
2014	AO-02	19	26	26	13	16	0	0	29	45	15
2014	AO-03	18	35	30	13	2	1	2	15	54	181
2014	AO-04	29	24	39	6	0	2	0	7	53	46
2014	AO-05	16	21	39	6	18	0	0	24	37	14
2011	AO	25	33	28	10	3	1	2	13	59	335
2011	AO-01	0	39	10	40	0	0	10	45	44	10
2011	AO-02	26	28	28	11	5	0	3	16	55	40
2011	AO-03	26	35	29	7	3	0	1	9	62	188
2011	AO-04	31	28	22	14	3	2	2	17	60	63
2011	AO-05	10	30	36	17	0	3	3	18	43	31
2008	AO	16	38	29	11	3	1	2	14	56	269
2008	AO-01	8	21	61	10	0	0	0	10	29	10
2008	AO-02	12	42	29	11	2	1	2	13	56	92
2008	AO-03	20	40	24	9	7	1	0	16	60	80
2008	AO-04	19	38	26	11	2	2	2	13	60	42
2008	AO-05	18	27	43	12	0	0	0	12	45	29

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	17	28	27	17	8	2	0	26	47	192
2019	AO-02	0	25	50	8	17	0	0	25	25	12
2019	AO-03	16	29	28	17	7	3	0	25	46	124
2019	AO-04	32	36	21	11	0	0	0	11	68	39
2018	AO	19	32	27	15	4	2	0	20	53	206
2018	AO-03	15	32	30	16	4	2	0	20	49	132
2018	AO-04	33	39	14	10	3	0	0	13	72	41
2018	AO-05	57	28	10	5	0	0	0	5	85	13
2017	AO	19	24	30	15	6	2	3	23	45	253
2017	AO-02	0	31	38	8	15	8	0	25	33	13
2017	AO-03	19	25	29	17	6	1	2	23	46	173
2017	AO-04	29	22	27	12	2	2	5	16	55	41
2017	AO-05	8	24	52	8	9	0	0	17	31	12
2014	AO	23	25	27	14	8	1	2	23	49	274
2014	AO-01	0	13	18	25	38	6	0	67	13	16
2014	AO-02	13	26	20	25	16	0	0	41	39	15
2014	AO-03	24	25	32	10	6	2	2	17	50	180
2014	AO-04	34	28	14	19	2	0	3	22	64	46
2014	AO-05	16	29	25	12	18	0	0	30	45	14
2011	AO	37	24	19	11	7	0	1	18	62	335
2011	AO-01	0	10	39	40	10	0	0	51	10	10
2011	AO-02	36	20	19	12	10	0	3	23	58	40
2011	AO-03	40	28	17	7	6	0	1	14	69	188
2011	AO-04	42	19	19	11	5	2	2	16	63	63
2011	AO-05	20	17	28	23	10	0	3	33	38	31
2008	AO	27	32	22	10	6	1	2	16	61	269
2008	AO-01	10	30	29	20	10	0	0	30	41	10
2008	AO-02	21	34	30	10	2	1	2	12	56	92
2008	AO-03	30	30	19	9	8	2	1	18	62	80
2008	AO-04	37	33	12	11	5	0	2	17	71	42
2008	AO-05	33	28	17	12	10	0	0	22	61	29

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	19	33	31	11	4	2	1	15	53	193
2019	AO-02	0	25	42	33	0	0	0	33	25	12
2019	AO-03	21	32	30	9	5	2	1	15	55	125
2019	AO-04	23	32	34	10	2	0	0	11	54	39
2018	AO	24	30	31	9	2	2	1	11	56	206
2018	AO-03	20	32	35	9	2	1	2	11	53	132
2018	AO-04	34	32	32	3	0	0	0	3	66	41
2018	AO-05	57	14	19	10	0	0	0	10	71	13
2017	AO	24	36	22	11	4	1	2	15	62	255
2017	AO-02	8	15	46	23	0	8	0	25	25	13
2017	AO-03	27	36	22	9	3	1	2	13	65	175
2017	AO-04	27	36	24	7	5	0	0	12	63	41
2017	AO-05	16	51	8	26	0	0	0	26	66	12
2014	AO	31	33	24	8	2	1	1	11	65	273
2014	AO-01	13	19	37	25	0	0	6	27	34	16
2014	AO-02	13	46	7	20	15	0	0	34	59	15
2014	AO-03	30	34	25	7	2	1	1	10	65	180
2014	AO-04	40	34	22	4	0	0	0	4	74	46
2014	AO-05	66	15	19	0	0	0	0	0	81	13
2011	AO	30	26	25	13	4	0	2	17	57	335
2011	AO-01	0	20	49	0	30	0	0	30	20	10
2011	AO-02	18	28	30	10	10	0	5	20	49	40
2011	AO-03	32	26	26	12	3	0	1	15	59	188
2011	AO-04	35	21	25	14	3	2	0	18	57	63
2011	AO-05	32	35	7	20	3	0	3	24	69	31
2008	AO	19	28	33	10	6	1	3	17	49	268
2008	AO-01	29	10	41	0	10	0	10	11	43	10
2008	AO-02	8	29	41	16	3	0	3	20	38	91
2008	AO-03	34	27	22	11	5	1	0	16	62	80
2008	AO-04	19	27	36	5	7	2	4	12	49	42
2008	AO-05	19	28	39	0	13	0	0	13	47	29

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	10	18	36	27	8	1	1	35	28	190
2019	AO-02	0	25	8	42	25	0	0	67	25	12
2019	AO-03	11	11	40	30	7	1	1	38	22	123
2019	AO-04	9	38	37	14	3	0	0	16	47	38
2018	AO	10	18	42	22	7	1	1	30	28	206
2018	AO-03	4	20	42	26	6	1	0	33	25	132
2018	AO-04	24	17	44	12	3	0	0	14	41	41
2018	AO-05	47	0	47	5	0	0	0	5	47	13
2017	AO	13	19	28	28	9	0	3	38	33	252
2017	AO-02	8	0	23	46	23	0	0	69	8	13
2017	AO-03	11	19	29	28	9	1	3	38	32	174
2017	AO-04	27	20	30	20	3	0	0	23	47	40
2017	AO-05	9	37	27	19	9	0	0	27	46	11
2014	AO	12	20	35	21	9	1	1	31	33	274
2014	AO-01	0	13	12	44	25	0	6	74	13	16
2014	AO-02	7	0	26	33	34	0	0	67	7	15
2014	AO-03	12	22	36	19	8	2	2	28	35	180
2014	AO-04	17	17	48	18	0	0	0	18	34	46
2014	AO-05	27	37	6	18	12	0	0	30	64	14
2011	AO	13	18	30	28	8	0	2	37	33	334
2011	AO-01	0	10	30	29	30	0	0	60	10	10
2011	AO-02	13	18	16	40	5	0	7	49	34	39
2011	AO-03	13	15	34	29	8	0	1	38	28	188
2011	AO-04	13	30	25	22	7	2	2	30	45	63
2011	AO-05	21	22	29	19	6	0	3	26	44	31
2008	AO	11	18	35	24	10	1	1	35	29	267
2008	AO-01	19	10	41	20	10	0	0	30	29	10
2008	AO-02	4	10	39	33	11	1	1	45	15	90
2008	AO-03	13	26	30	20	9	3	0	29	40	80
2008	AO-04	15	27	29	17	11	0	2	28	43	42
2008	AO-05	18	10	49	19	4	0	0	23	28	29

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	33	30	21	11	3	1	1	15	64	193
2019	AO-02	17	25	17	33	8	0	0	42	42	12
2019	AO-03	34	28	23	11	2	1	1	14	62	125
2019	AO-04	45	42	11	3	0	0	0	3	87	39
2018	AO	37	27	24	9	2	0	0	11	64	207
2018	AO-03	32	30	26	9	2	1	0	11	63	133
2018	AO-04	62	14	18	5	0	0	0	5	76	41
2018	AO-05	57	28	10	5	0	0	0	5	85	13
2017	AO	35	27	23	9	3	0	2	13	64	254
2017	AO-02	8	8	46	23	8	8	0	33	17	13
2017	AO-03	37	29	22	8	2	0	2	11	67	174
2017	AO-04	53	25	17	5	0	0	0	5	78	41
2017	AO-05	8	49	35	8	0	0	0	8	57	12
2014	AO	37	32	19	5	4	1	1	9	71	275
2014	AO-01	6	25	43	0	19	0	6	20	34	16
2014	AO-02	20	26	33	0	21	0	0	21	46	15
2014	AO-03	39	34	17	7	0	2	1	7	76	181
2014	AO-04	44	28	19	3	6	0	0	9	72	46
2014	AO-05	49	27	12	0	12	0	0	12	76	14
2011	AO	40	26	19	8	5	1	1	13	67	335
2011	AO-01	10	20	30	10	29	0	0	39	30	10
2011	AO-02	36	25	14	15	2	3	5	18	66	40
2011	AO-03	41	30	17	5	5	0	1	11	72	188
2011	AO-04	48	15	21	11	3	2	0	15	64	63
2011	AO-05	30	28	30	6	3	0	3	10	59	31
2008	AO	36	28	19	11	5	1	1	15	65	268
2008	AO-01	39	0	41	20	0	0	0	20	39	10
2008	AO-02	33	36	16	11	3	0	1	14	69	92
2008	AO-03	41	18	19	13	7	3	0	20	60	79
2008	AO-04	47	23	12	11	4	0	2	16	71	42
2008	AO-05	24	44	22	6	4	0	0	10	69	29

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	15	21	28	22	10	2	2	34	37	193
2019	AO-02	8	17	25	17	33	0	0	50	25	12
2019	AO-03	15	21	31	22	7	4	2	30	38	125
2019	AO-04	23	22	26	26	0	0	3	27	46	39
2018	AO	20	22	25	23	6	2	2	30	43	206
2018	AO-03	18	21	26	24	6	2	2	31	41	133
2018	AO-04	33	24	20	18	5	0	0	24	57	41
2018	AO-05	29	28	24	14	5	0	0	19	57	13
2017	AO	12	18	32	18	16	2	2	35	32	254
2017	AO-02	8	15	54	15	8	0	0	23	23	13
2017	AO-03	12	21	29	18	16	3	2	36	34	174
2017	AO-04	20	12	42	15	7	2	2	23	34	41
2017	AO-05	8	27	18	24	24	0	0	47	35	12
2014	AO	14	18	26	21	11	5	3	36	36	274
2014	AO-01	0	0	24	31	38	6	0	74	0	16
2014	AO-02	13	20	20	20	19	9	0	42	36	15
2014	AO-03	15	19	28	21	7	7	3	31	38	180
2014	AO-04	21	17	25	24	6	0	6	32	41	46
2014	AO-05	0	21	27	12	40	0	0	51	21	14
2011	AO	8	20	31	26	11	1	4	38	30	334
2011	AO-01	0	20	9	40	20	0	10	68	23	10
2011	AO-02	8	31	20	22	14	0	5	38	41	40
2011	AO-03	8	22	30	25	11	1	4	37	31	187
2011	AO-04	10	15	35	30	8	2	0	39	25	63
2011	AO-05	10	3	43	22	9	6	6	35	16	31
2008	AO	14	19	32	20	9	2	3	31	35	269
2008	AO-01	21	10	29	20	20	0	0	41	31	10
2008	AO-02	16	23	29	21	7	2	2	28	41	92
2008	AO-03	13	21	31	21	9	4	1	31	36	80
2008	AO-04	10	18	38	17	13	0	4	31	29	42
2008	AO-05	11	18	39	22	10	0	0	31	29	29

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	33	30	23	8	3	2	1	11	65	192
2019	AO-02	8	25	25	17	17	8	0	36	36	12
2019	AO-03	35	31	22	8	1	1	1	10	68	124
2019	AO-04	39	29	25	7	0	0	0	7	68	39
2018	AO	37	34	20	7	1	1	0	8	72	207
2018	AO-03	39	35	20	5	1	0	0	5	75	133
2018	AO-04	33	37	28	0	3	0	0	3	70	41
2018	AO-05	61	24	5	10	0	0	0	10	85	13
2017	AO	40	30	20	5	2	1	2	8	72	255
2017	AO-02	8	38	31	8	8	0	8	17	50	13
2017	AO-03	41	33	17	5	2	1	1	6	76	175
2017	AO-04	54	22	22	2	0	0	0	2	76	41
2017	AO-05	34	9	49	8	0	0	0	8	43	12
2014	AO	43	30	20	3	2	1	0	5	75	274
2014	AO-01	0	44	37	6	6	6	0	13	47	16
2014	AO-02	20	26	35	7	12	0	0	19	46	15
2014	AO-03	48	30	15	3	1	1	1	4	80	180
2014	AO-04	44	33	21	2	0	0	0	2	77	46
2014	AO-05	51	12	32	0	6	0	0	6	62	14

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	15	25	31	22	5	1	1	27	41	193
2019	AO-02	8	0	17	58	17	0	0	75	8	12
2019	AO-03	18	26	32	19	2	1	1	22	45	125
2019	AO-04	10	33	33	16	5	0	3	22	44	39

Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	64	17	8	6	2	0	3	84	8	192
2019	AO-02	75	17	0	0	0	0	8	100	0	12
2019	AO-03	62	18	11	6	1	0	3	82	7	124
2019	AO-04	73	15	5	3	4	0	0	88	7	39
2017	AO	67	15	7	5	3	0	3	85	8	254
2017	AO-02	62	8	15	0	8	8	0	75	8	13
2017	AO-03	68	14	6	5	3	0	4	86	8	174
2017	AO-04	64	22	7	2	2	0	2	88	5	41
2017	AO-05	67	8	0	16	9	0	0	75	25	12
2014	AO	67	13	6	4	3	1	5	85	8	275
2014	AO-01	87	6	0	0	6	0	0	94	6	16
2014	AO-02	66	13	6	0	0	0	16	93	0	15
2014	AO-03	65	13	8	4	3	1	5	83	8	181
2014	AO-04	70	14	6	4	2	0	4	88	6	46
2014	AO-05	60	8	0	18	6	0	8	74	26	14
2011	AO	60	14	10	5	4	1	6	80	9	335
2011	AO-01	60	10	0	20	0	0	10	77	23	10
2011	AO-02	64	23	5	0	2	3	3	93	2	40
2011	AO-03	59	13	12	4	4	1	7	78	8	188
2011	AO-04	55	16	10	5	6	0	8	78	12	63
2011	AO-05	74	6	7	10	3	0	0	80	13	31
2008	AO	58	13	6	6	4	1	12	82	11	269
2008	AO-01	81	10	0	0	0	0	8	100	0	10
2008	AO-02	61	11	4	2	3	0	18	88	7	92
2008	AO-03	46	17	7	10	9	1	9	70	22	80
2008	AO-04	65	12	13	5	0	0	5	81	5	42
2008	AO-05	67	19	4	2	0	0	7	94	2	29

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	25	32	19	11	7	2	3	60	20	193
2019	AO-02	8	50	0	42	0	0	0	58	42	12
2019	AO-03	27	29	19	11	7	3	3	60	20	125
2019	AO-04	24	37	28	3	9	0	0	61	11	39
2018	AO	26	28	24	6	10	3	2	57	18	208
2018	AO-03	23	29	26	7	8	4	3	56	16	134
2018	AO-04	25	29	22	8	16	0	0	54	24	41
2018	AO-05	47	29	19	0	5	0	0	76	5	13
2017	AO	23	30	20	11	11	2	2	55	23	255
2017	AO-02	15	54	15	0	8	8	0	75	8	13
2017	AO-03	24	28	22	12	10	2	3	55	22	175
2017	AO-04	17	32	24	10	14	2	0	50	25	41
2017	AO-05	9	34	17	25	16	0	0	43	40	12
2014	AO	26	35	16	9	6	4	3	66	17	275
2014	AO-01	63	19	12	0	0	6	0	87	0	16
2014	AO-02	20	20	12	20	20	0	9	43	43	15
2014	AO-03	23	36	17	9	7	6	3	64	17	181
2014	AO-04	29	40	17	9	4	2	0	70	13	46
2014	AO-05	24	41	8	16	6	0	6	69	23	14

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	48	30	6	8	5	1	1	80	14	192
2019	AO-02	50	25	17	8	0	0	0	75	8	12
2019	AO-03	46	28	8	10	6	2	1	75	16	125
2019	AO-04	51	42	0	3	3	0	0	94	6	38
2018	AO	41	35	7	7	9	0	0	77	16	207
2018	AO-03	39	35	8	8	9	1	0	75	17	133
2018	AO-04	42	34	8	5	11	0	0	76	16	41
2018	AO-05	47	29	5	19	0	0	0	76	19	13
2017	AO	40	34	9	9	7	0	0	75	17	253
2017	AO-02	33	42	8	17	0	0	0	75	17	12
2017	AO-03	39	34	11	9	7	0	0	73	16	175
2017	AO-04	44	35	2	10	7	2	0	81	17	41
2017	AO-05	19	63	9	9	0	0	0	83	9	11
2014	AO	44	32	7	8	6	1	0	78	15	275
2014	AO-01	63	13	13	12	0	0	0	76	12	16
2014	AO-02	20	35	6	20	20	0	0	55	39	15
2014	AO-03	41	33	8	8	7	2	1	76	16	181
2014	AO-04	55	32	6	4	2	0	0	88	6	46
2014	AO-05	53	33	0	8	6	0	0	86	14	14

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	48	32	8	8	3	1	81	11	193
2019	AO-02	33	42	8	8	8	0	75	17	12
2019	AO-03	50	30	9	9	2	1	80	10	125
2019	AO-04	45	39	10	4	3	0	83	7	39
2018	AO	45	37	6	10	1	0	82	12	205
2018	AO-03	44	38	7	9	2	0	82	11	132
2018	AO-04	42	33	8	16	1	0	75	17	41
2018	AO-05	62	33	0	6	0	0	94	6	12
2017	AO	37	41	7	9	5	0	78	14	254
2017	AO-02	31	54	0	15	0	0	85	15	13
2017	AO-03	40	40	8	7	5	0	80	12	175
2017	AO-04	25	52	5	12	7	0	76	19	41
2017	AO-05	28	36	19	9	9	0	64	17	11
2014	AO	41	42	7	7	3	0	83	10	275
2014	AO-01	69	31	0	0	0	0	100	0	16
2014	AO-02	35	13	12	33	7	0	49	39	15
2014	AO-03	39	44	9	5	3	0	82	8	181
2014	AO-04	46	46	0	6	2	0	92	8	46
2014	AO-05	30	51	6	6	8	0	80	14	14

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	44	38	10	7	1	1	1	83	7	193
2019	AO-02	50	8	33	8	0	0	0	58	8	12
2019	AO-03	45	37	11	6	1	0	1	82	7	125
2019	AO-04	37	56	0	4	0	3	0	96	4	39
2018	AO	38	41	12	5	2	2	0	80	7	208
2018	AO-03	37	38	15	5	2	2	0	77	8	134
2018	AO-04	38	43	10	5	1	1	0	82	7	41
2018	AO-05	47	42	5	5	0	0	0	90	5	13

Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	56	25	12	4	1	1	2	84	4	193
2019	AO-02	58	17	25	0	0	0	0	75	0	12
2019	AO-03	56	26	8	5	0	2	3	87	5	125
2019	AO-04	61	19	18	2	0	0	0	80	2	39

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	52	26	10	6	7	0	0	78	13	193
2019	AO-02	50	17	25	8	0	0	0	67	8	12
2019	AO-03	55	25	8	5	7	0	0	81	11	125
2019	AO-04	42	32	14	3	10	0	0	74	12	39
2018	AO	44	28	15	7	7	0	0	71	14	206
2018	AO-03	46	26	15	6	7	0	0	72	13	132
2018	AO-04	33	34	14	8	11	0	0	67	19	41
2018	AO-05	43	24	14	19	0	0	0	67	19	13
2017	AO	37	36	12	9	6	0	0	73	15	255
2017	AO-02	38	54	0	8	0	0	0	92	8	13
2017	AO-03	40	33	10	10	6	1	0	73	16	175
2017	AO-04	25	44	17	5	10	0	0	69	15	41
2017	AO-05	18	49	17	8	8	0	0	67	16	12
2014	AO	34	33	13	8	11	1	0	68	19	275
2014	AO-01	50	25	24	0	0	0	0	76	0	16
2014	AO-02	26	20	28	7	20	0	0	46	26	15
2014	AO-03	35	31	12	7	13	2	0	67	21	181
2014	AO-04	25	41	13	14	6	0	0	66	21	46
2014	AO-05	45	47	0	0	8	0	0	92	8	14
2011	AO	21	37	15	17	10	0	0	58	27	335
2011	AO-01	29	71	0	0	0	0	0	100	0	10
2011	AO-02	27	40	13	10	10	0	0	67	20	40
2011	AO-03	22	34	19	16	10	0	0	55	26	188
2011	AO-04	14	40	9	22	13	0	2	55	36	63
2011	AO-05	20	31	13	23	13	0	0	51	36	31
2008	AO	23	36	18	12	11	0	0	59	23	268
2008	AO-01	0	69	10	10	10	0	0	69	20	10
2008	AO-02	25	36	22	9	9	0	0	61	17	92
2008	AO-03	24	38	15	11	12	0	0	62	23	79
2008	AO-04	28	26	20	17	8	0	2	54	25	42
2008	AO-05	22	37	15	15	11	0	0	59	26	29

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	56	23	6	7	6	2	0	81	13	193
2019	AO-02	50	33	8	0	8	0	0	83	8	12
2019	AO-03	57	20	7	9	6	2	0	78	15	125
2019	AO-04	53	32	5	3	4	3	0	87	7	39
2018	AO	51	19	16	6	7	1	0	70	14	206
2018	AO-03	52	17	16	6	8	2	0	70	14	132
2018	AO-04	41	21	24	5	9	0	0	62	15	41
2018	AO-05	52	34	0	14	0	0	0	86	14	13
2017	AO	47	29	9	9	5	2	0	77	14	255
2017	AO-02	54	31	15	0	0	0	0	85	0	13
2017	AO-03	49	29	7	9	5	1	0	79	14	175
2017	AO-04	34	34	7	15	5	5	0	72	20	41
2017	AO-05	36	33	16	8	8	0	0	69	16	12
2014	AO	46	28	9	9	5	2	0	75	15	275
2014	AO-01	63	24	13	0	0	0	0	87	0	16
2014	AO-02	49	20	12	13	7	0	0	68	20	15
2014	AO-03	46	25	10	11	5	3	1	73	17	181
2014	AO-04	35	40	9	6	9	2	0	76	15	46
2014	AO-05	53	39	0	0	8	0	0	92	8	14
2011	AO	35	29	15	9	10	2	0	65	19	335
2011	AO-01	71	29	0	0	0	0	0	100	0	10
2011	AO-02	32	41	12	5	8	3	0	75	13	40
2011	AO-03	35	30	14	8	11	2	0	66	20	188
2011	AO-04	32	19	23	14	8	5	0	53	23	63
2011	AO-05	32	23	19	13	13	0	0	55	26	31
2008	AO	36	28	15	10	9	1	1	66	19	266
2008	AO-01	20	41	10	19	10	0	0	61	29	10
2008	AO-02	35	32	16	8	8	1	0	68	16	91
2008	AO-03	41	23	18	7	9	1	0	65	16	78
2008	AO-04	32	35	16	13	0	3	2	70	13	42
2008	AO-05	38	25	7	11	15	0	4	66	27	29

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	50	30	9	6	5	0	1	80	11	193
2019	AO-02	33	67	0	0	0	0	0	100	0	12
2019	AO-03	50	28	9	9	4	0	1	78	13	125
2019	AO-04	55	26	7	2	10	0	0	82	11	39
2018	AO	40	28	14	10	6	1	1	69	17	206
2018	AO-03	37	28	18	11	5	1	1	66	16	132
2018	AO-04	35	31	14	5	13	0	0	67	19	41
2018	AO-05	47	19	0	33	0	0	0	67	33	13
2017	AO	41	31	13	8	7	0	0	72	15	254
2017	AO-02	54	23	23	0	0	0	0	77	0	13
2017	AO-03	43	28	14	8	7	1	0	71	15	174
2017	AO-04	29	47	7	10	7	0	0	76	17	41
2017	AO-05	36	33	16	16	0	0	0	69	16	12
2014	AO	42	31	8	11	8	0	1	73	19	275
2014	AO-01	69	24	0	6	0	0	0	94	6	16
2014	AO-02	33	13	12	20	13	0	9	51	36	15
2014	AO-03	39	32	9	11	9	0	0	71	20	181
2014	AO-04	41	33	6	12	6	0	0	75	19	46
2014	AO-05	51	41	0	0	8	0	0	92	8	14
2011	AO	28	33	17	11	10	1	0	61	22	334
2011	AO-01	61	30	0	9	0	0	0	91	9	10
2011	AO-02	25	30	30	3	13	0	0	55	15	40
2011	AO-03	26	35	15	11	12	1	0	61	24	188
2011	AO-04	23	32	16	21	5	3	0	57	27	63
2011	AO-05	36	23	27	4	10	0	0	59	14	30
2008	AO	29	38	9	13	11	0	1	67	24	268
2008	AO-01	10	41	19	31	0	0	0	51	31	10
2008	AO-02	28	41	7	17	7	0	0	70	24	92
2008	AO-03	31	31	11	13	14	0	0	62	27	79
2008	AO-04	30	45	8	5	8	0	4	78	13	42
2008	AO-05	30	47	4	4	15	0	0	78	18	29

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	83	6	5	2	2	0	3	91	4	192
2019	AO-02	92	8	0	0	0	0	0	100	0	12
2019	AO-03	78	7	7	3	1	0	4	88	4	124
2019	AO-04	92	5	0	0	3	0	0	97	3	39
2017	AO	76	10	6	1	3	0	4	89	5	255
2017	AO-02	77	8	0	0	8	8	0	92	8	13
2017	AO-03	75	8	7	2	3	0	5	88	5	175
2017	AO-04	78	10	7	0	2	0	2	90	3	41
2017	AO-05	67	33	0	0	0	0	0	100	0	12
2014	AO	73	10	7	2	2	1	5	88	4	274
2014	AO-01	82	6	0	0	6	0	6	93	7	16
2014	AO-02	81	7	6	0	0	0	7	94	0	15
2014	AO-03	72	11	8	1	2	1	6	88	4	181
2014	AO-04	73	12	9	2	2	0	2	87	4	46
2014	AO-05	58	15	0	19	0	0	8	79	21	13
2011	AO	73	10	5	2	2	1	7	90	4	333
2011	AO-01	80	20	0	0	0	0	0	100	0	10
2011	AO-02	75	15	3	0	2	3	3	95	2	40
2011	AO-03	74	9	5	2	1	0	9	90	4	187
2011	AO-04	68	11	5	3	4	0	9	87	8	63
2011	AO-05	73	11	6	4	3	0	4	86	7	30
2008	AO	69	7	6	2	4	0	13	87	6	269
2008	AO-01	81	10	0	0	0	0	8	100	0	10
2008	AO-02	68	7	3	0	4	0	17	91	5	92
2008	AO-03	60	10	8	5	5	1	10	79	12	80
2008	AO-04	77	5	8	3	0	0	8	89	3	42
2008	AO-05	79	4	7	0	2	0	7	90	2	29

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	71	18	4	3	1	1	2	92	4	193
2019	AO-02	50	25	0	8	8	8	0	82	18	12
2019	AO-03	74	17	5	2	0	0	2	93	2	125
2019	AO-04	71	21	3	5	0	0	0	92	5	39
2017	AO	60	24	7	4	4	1	1	85	8	253
2017	AO-02	42	50	8	0	0	0	0	92	0	12
2017	AO-03	65	22	6	3	3	1	1	88	6	175
2017	AO-04	58	25	8	5	5	0	0	83	10	40
2017	AO-05	26	33	26	8	0	8	0	63	9	12
2014	AO	50	23	12	7	5	1	2	76	12	273
2014	AO-01	69	13	6	0	0	0	13	93	0	16
2014	AO-02	39	22	25	7	0	7	0	66	7	15
2014	AO-03	50	27	12	5	5	1	1	78	10	180
2014	AO-04	50	14	11	12	9	2	2	67	22	46
2014	AO-05	48	21	8	17	6	0	0	69	23	13
2011	AO	35	28	12	11	10	2	2	66	22	335
2011	AO-01	49	30	0	0	0	0	20	100	0	10
2011	AO-02	20	32	16	8	20	3	3	54	29	40
2011	AO-03	33	29	12	11	11	3	1	64	23	188
2011	AO-04	44	24	11	14	2	2	3	72	16	63
2011	AO-05	39	25	13	10	13	0	0	64	23	31

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	68	19	5	4	3	0	0	88	7	193
2019	AO-02	67	0	25	8	0	0	0	67	8	12
2019	AO-03	71	20	2	2	5	0	0	90	7	125
2019	AO-04	64	24	5	7	0	0	0	88	7	39
2018	AO	61	19	7	6	6	1	1	81	12	206
2018	AO-03	60	18	8	5	6	1	1	80	12	132
2018	AO-04	50	29	5	5	9	1	0	80	15	41
2018	AO-05	66	19	0	9	5	0	0	86	14	13
2017	AO	60	22	8	6	4	1	0	83	10	254
2017	AO-02	58	33	8	0	0	0	0	92	0	12
2017	AO-03	63	22	6	4	4	1	0	85	8	175
2017	AO-04	49	22	15	7	5	2	0	73	12	41
2017	AO-05	44	25	16	8	8	0	0	69	16	12

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	56	28	5	5	5	1	85	10	193
2019	AO-02	58	17	25	0	0	0	75	0	12
2019	AO-03	60	25	3	4	7	2	86	11	125
2019	AO-04	42	40	5	10	3	0	82	12	39
2018	AO	54	20	11	7	9	0	74	15	204
2018	AO-03	53	20	10	9	9	0	73	17	131
2018	AO-04	43	24	17	0	16	0	67	16	41
2018	AO-05	60	15	15	10	0	0	75	10	12
2017	AO	50	26	10	6	8	0	76	14	254
2017	AO-02	75	17	8	0	0	0	92	0	12
2017	AO-03	52	25	9	6	8	0	77	14	175
2017	AO-04	34	35	12	10	10	0	69	19	41
2017	AO-05	36	33	16	8	8	0	69	16	12
2014	AO	52	23	9	7	9	0	75	16	275
2014	AO-01	81	13	6	0	0	0	94	0	16
2014	AO-02	39	22	19	7	7	7	66	14	15
2014	AO-03	51	23	9	9	8	0	74	17	181
2014	AO-04	46	27	6	6	15	0	73	21	46
2014	AO-05	65	21	0	0	14	0	86	14	14

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	4	41	22	19	7	2	4	49	27	48
2019	AO-04	6	45	19	23	6	0	0	52	29	31

Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	17	31	22	12	12	5	50	26	193
2019	AO-02	17	33	33	0	8	8	55	9	12
2019	AO-03	16	29	19	14	16	6	49	31	125
2019	AO-04	18	26	32	18	6	0	45	24	39
2018	AO	18	28	23	16	12	3	48	29	208
2018	AO-03	17	26	25	18	11	3	44	30	134
2018	AO-04	18	33	17	17	15	0	51	32	41
2018	AO-05	14	38	19	14	14	0	53	29	13
2017	AO	13	31	18	14	20	4	46	35	255
2017	AO-02	8	38	23	15	8	8	50	25	13
2017	AO-03	13	27	19	16	21	5	42	38	175
2017	AO-04	12	36	20	10	22	0	49	31	41
2017	AO-05	27	42	0	16	16	0	69	31	12
2014	AO	15	27	20	16	15	7	45	34	275
2014	AO-01	25	31	31	6	0	6	60	7	16
2014	AO-02	13	20	19	13	20	16	39	39	15
2014	AO-03	10	24	23	18	17	8	37	38	181
2014	AO-04	26	35	13	16	11	0	60	27	46
2014	AO-05	38	37	0	6	20	0	75	25	14
2011	AO	13	25	19	18	20	6	40	40	335
2011	AO-01	29	40	0	10	10	10	77	23	10
2011	AO-02	10	40	10	15	17	7	54	35	40
2011	AO-03	9	19	22	19	25	6	30	46	188
2011	AO-04	19	29	14	21	11	6	50	34	63
2011	AO-05	26	24	24	10	17	0	50	26	31

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	11	26	22	19	20	1	38	40	192
2019	AO-02	8	33	42	8	8	0	42	17	12
2019	AO-03	11	27	20	19	22	1	38	42	124
2019	AO-04	13	11	32	21	24	0	24	45	39
2018	AO	7	25	25	23	20	0	32	43	208
2018	AO-03	6	22	25	27	20	0	28	47	134
2018	AO-04	3	28	29	18	23	0	30	41	41
2018	AO-05	5	47	9	9	29	0	53	38	13
2017	AO	7	26	18	20	28	1	33	48	255
2017	AO-02	0	23	46	23	8	0	23	31	13
2017	AO-03	6	24	17	21	32	1	30	53	175
2017	AO-04	7	30	20	19	24	0	37	43	41
2017	AO-05	9	51	9	8	24	0	60	31	12
2014	AO	8	24	17	22	27	1	33	50	275
2014	AO-01	19	31	31	19	0	0	50	19	16
2014	AO-02	9	33	6	26	26	0	42	52	15
2014	AO-03	6	19	20	23	31	1	25	55	181
2014	AO-04	11	32	9	27	21	0	43	48	46
2014	AO-05	18	56	0	0	25	0	75	25	14
2011	AO	12	15	15	20	37	0	27	58	335
2011	AO-01	19	61	0	20	0	0	80	20	10
2011	AO-02	9	8	35	10	38	0	17	48	40
2011	AO-03	7	13	15	20	44	1	21	65	188
2011	AO-04	14	18	9	28	31	0	32	58	63
2011	AO-05	35	12	10	16	26	0	47	43	31
2008	AO	6	15	15	17	46	1	21	63	269
2008	AO-01	10	10	20	8	51	0	20	59	10
2008	AO-02	4	14	16	17	48	0	18	65	92
2008	AO-03	7	15	13	20	44	1	22	65	80
2008	AO-04	4	20	10	19	47	0	24	66	42
2008	AO-05	16	13	22	13	35	0	29	49	29

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	8	23	24	25	18	2	31	44	193
2019	AO-02	0	25	25	25	8	17	30	40	12
2019	AO-03	8	20	26	26	19	1	29	45	125
2019	AO-04	5	21	24	28	22	0	26	50	39
2018	AO	3	23	24	28	20	2	26	49	208
2018	AO-03	3	23	23	29	20	1	26	50	134
2018	AO-04	0	25	30	25	20	0	25	45	41
2018	AO-05	5	24	24	9	38	0	29	47	13
2017	AO	5	16	23	23	31	2	22	55	255
2017	AO-02	0	8	46	31	15	0	8	46	13
2017	AO-03	5	13	21	24	35	2	18	60	175
2017	AO-04	2	22	25	24	27	0	25	51	41
2017	AO-05	18	25	34	0	24	0	43	24	12
2014	AO	5	21	19	23	26	6	28	52	275
2014	AO-01	13	38	18	25	0	6	54	27	16
2014	AO-02	0	33	6	13	39	9	36	58	15
2014	AO-03	4	15	20	23	30	7	20	58	181
2014	AO-04	8	30	17	26	19	0	37	46	46
2014	AO-05	18	41	8	14	20	0	59	33	14
2011	AO	5	15	16	24	38	1	21	63	335
2011	AO-01	0	49	20	30	0	0	49	30	10
2011	AO-02	2	12	28	26	30	2	15	57	40
2011	AO-03	4	10	13	26	46	1	15	72	188
2011	AO-04	8	21	12	26	33	0	29	58	63
2011	AO-05	10	26	25	13	26	0	35	39	31
2008	AO	3	13	14	28	39	3	17	69	269
2008	AO-01	0	20	10	39	30	0	20	70	10
2008	AO-02	7	8	13	37	35	1	14	73	92
2008	AO-03	1	14	10	23	47	5	16	74	80
2008	AO-04	2	13	24	9	47	4	16	59	42
2008	AO-05	4	25	11	39	21	0	29	60	29

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	6	24	22	27	20	1	30	47	193
2019	AO-02	0	50	25	8	8	8	55	18	12
2019	AO-03	5	20	23	32	19	1	25	52	125
2019	AO-04	8	21	21	21	29	0	29	50	39
2018	AO	4	26	22	28	20	0	30	48	208
2018	AO-03	3	24	21	31	21	0	27	52	134
2018	AO-04	4	26	24	26	20	0	30	46	41
2018	AO-05	5	29	9	19	38	0	34	57	13
2017	AO	6	19	25	23	25	2	25	49	254
2017	AO-02	0	8	67	25	0	0	8	25	12
2017	AO-03	6	15	24	24	29	2	22	53	175
2017	AO-04	0	22	25	29	24	0	22	53	41
2017	AO-05	9	60	0	8	24	0	69	31	12
2014	AO	8	21	19	23	26	3	30	51	274
2014	AO-01	25	31	37	0	6	0	57	6	16
2014	AO-02	0	21	14	28	28	10	23	62	14
2014	AO-03	5	18	19	26	30	3	24	57	181
2014	AO-04	16	23	15	25	21	0	39	46	46
2014	AO-05	18	33	16	14	20	0	51	33	14
2011	AO	8	18	18	22	34	1	26	56	334
2011	AO-01	30	40	9	20	0	0	71	20	10
2011	AO-02	7	20	26	20	25	2	27	46	40
2011	AO-03	5	11	18	23	42	1	15	66	187
2011	AO-04	6	31	13	24	26	0	38	50	63
2011	AO-05	23	21	16	16	23	0	44	39	31
2008	AO	4	25	16	25	28	2	30	54	269
2008	AO-01	0	41	10	19	31	0	41	49	10
2008	AO-02	4	17	20	28	28	2	22	58	92
2008	AO-03	3	19	11	32	31	3	23	65	80
2008	AO-04	5	31	14	22	28	0	36	50	42
2008	AO-05	8	38	21	15	18	0	46	33	29

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	32	20	11	5	7	20	4	69	17	193
2019	AO-02	50	8	8	8	0	17	8	78	11	12
2019	AO-03	29	17	11	7	6	26	4	67	18	125
2019	AO-04	31	33	11	3	10	8	5	74	14	39

Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	6	32	32	16	12	3	0	39	29	193
2019	AO-02	8	25	50	8	0	8	0	36	9	12
2019	AO-03	6	29	32	17	12	3	0	36	30	125
2019	AO-04	3	39	32	12	15	0	0	41	27	39
2018	AO	6	30	30	23	10	1	0	37	33	204
2018	AO-03	6	28	35	22	8	1	0	34	30	132
2018	AO-04	4	34	26	19	18	0	0	38	37	40
2018	AO-05	5	29	9	42	14	0	0	34	57	13
2017	AO	6	30	27	20	15	2	0	37	36	254
2017	AO-02	0	33	42	17	8	0	0	33	25	12
2017	AO-03	7	29	27	19	15	3	0	37	35	175
2017	AO-04	0	34	27	24	15	0	0	34	39	41
2017	AO-05	9	33	26	17	16	0	0	42	33	12
2014	AO	9	26	23	22	18	1	0	36	41	275
2014	AO-01	19	43	6	31	0	0	0	62	31	16
2014	AO-02	0	26	32	7	26	9	0	29	36	15
2014	AO-03	6	24	25	22	22	1	0	30	44	181
2014	AO-04	14	31	19	26	11	0	0	45	36	46
2014	AO-05	38	27	8	21	6	0	0	65	27	14
2011	AO	13	24	19	18	24	1	0	37	43	335
2011	AO-01	20	49	20	0	10	0	0	70	10	10
2011	AO-02	9	24	25	10	31	0	0	34	41	40
2011	AO-03	8	20	18	23	29	2	1	29	52	188
2011	AO-04	18	27	21	15	18	2	0	46	33	63
2011	AO-05	31	32	10	17	10	0	0	64	27	31

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	4	20	25	29	21	2	24	51	192
2019	AO-02	0	25	33	33	8	0	25	42	12
2019	AO-03	3	20	29	28	18	2	23	47	125
2019	AO-04	3	13	11	37	37	0	16	74	39

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	22	36	19	14	7	1	0	59	22	193
2019	AO-02	8	75	8	8	0	0	0	83	8	12
2019	AO-03	20	32	23	12	11	2	1	54	23	125
2019	AO-04	31	28	16	23	3	0	0	59	25	39
2018	AO	25	39	16	10	7	2	1	65	18	207
2018	AO-03	20	38	17	14	8	2	1	61	22	134
2018	AO-04	26	47	16	0	8	0	3	75	8	40
2018	AO-05	33	43	19	5	0	0	0	76	5	13
2017	AO	25	41	13	12	7	3	0	67	19	254
2017	AO-02	33	25	8	33	0	0	0	58	33	12
2017	AO-03	26	40	15	8	7	4	0	69	16	175
2017	AO-04	17	51	15	10	7	0	0	68	17	41
2017	AO-05	25	26	9	33	8	0	0	51	40	12
2014	AO	28	39	14	10	5	4	1	70	15	275
2014	AO-01	44	37	0	6	6	6	0	87	13	16
2014	AO-02	13	22	38	13	13	0	0	35	26	15
2014	AO-03	23	41	14	10	5	5	2	68	16	181
2014	AO-04	36	40	14	10	0	0	0	75	10	46
2014	AO-05	53	35	0	6	6	0	0	88	12	14
2011	AO	26	33	14	10	10	6	1	63	22	335
2011	AO-01	40	30	9	10	0	10	0	79	11	10
2011	AO-02	23	51	10	5	8	3	0	76	13	40
2011	AO-03	20	30	17	10	15	7	1	54	27	188
2011	AO-04	33	29	14	13	5	5	1	66	19	63
2011	AO-05	42	40	0	13	0	6	0	87	13	31
2008	AO	24	35	15	9	11	4	2	63	22	268
2008	AO-01	10	61	19	0	10	0	0	71	10	10
2008	AO-02	22	34	19	11	10	3	1	59	22	91
2008	AO-03	16	35	14	10	17	3	4	55	29	80
2008	AO-04	35	33	10	5	13	4	0	71	19	42
2008	AO-05	47	43	0	6	4	0	0	90	10	29

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	19	31	28	12	9	1	51	21	193
2019	AO-02	25	50	8	17	0	0	75	17	12
2019	AO-03	17	29	31	10	11	1	47	21	125
2019	AO-04	18	34	24	12	11	0	53	23	39
2018	AO	19	41	25	5	9	0	60	14	207
2018	AO-03	17	40	29	5	9	0	57	14	134
2018	AO-04	24	42	18	5	11	0	66	16	40
2018	AO-05	19	42	24	0	14	0	62	14	13

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	17	27	19	15	11	10	1	49	30	193
2019	AO-02	42	17	25	0	8	8	0	64	9	12
2019	AO-03	14	25	22	17	11	11	1	44	32	125
2019	AO-04	13	33	13	18	15	8	0	51	35	39
2018	AO	17	30	21	11	15	6	0	50	28	206
2018	AO-03	14	28	23	13	15	7	0	45	30	133
2018	AO-04	21	34	16	8	18	3	0	57	27	40
2018	AO-05	14	24	37	5	14	0	5	40	20	13
2017	AO	16	33	19	14	12	6	0	52	28	254
2017	AO-02	8	50	0	8	8	25	0	78	22	12
2017	AO-03	15	32	21	14	11	6	1	50	27	175
2017	AO-04	20	32	17	12	17	2	0	53	30	41
2017	AO-05	34	26	17	8	16	0	0	60	24	12
2014	AO	19	30	16	13	15	5	1	52	30	275
2014	AO-01	38	31	19	0	6	6	0	73	7	16
2014	AO-02	20	35	12	20	13	0	0	55	33	15
2014	AO-03	15	28	17	15	17	8	1	46	35	181
2014	AO-04	21	45	9	9	17	0	0	66	25	46
2014	AO-05	53	6	23	6	6	0	6	63	12	14
2011	AO	16	28	18	16	13	7	1	48	32	335
2011	AO-01	0	60	10	20	0	10	0	66	23	10
2011	AO-02	10	32	12	26	12	8	0	46	41	40
2011	AO-03	14	26	20	15	16	9	0	44	34	188
2011	AO-04	25	27	19	18	4	5	2	56	24	63
2011	AO-05	23	27	10	7	19	3	10	58	30	31

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	12	13	29	21	21	3	0	26	44	193
2019	AO-02	8	17	42	17	8	8	0	27	27	12
2019	AO-03	12	11	32	22	20	4	0	24	43	125
2019	AO-04	8	13	25	24	30	0	0	21	53	39
2018	AO	5	27	26	22	19	1	0	31	42	207
2018	AO-03	2	27	28	22	20	1	0	29	43	134
2018	AO-04	10	27	26	21	17	0	0	36	38	40
2018	AO-05	5	14	24	28	29	0	0	19	57	13
2017	AO	6	25	19	26	22	2	0	31	49	255
2017	AO-02	8	8	38	31	15	0	0	15	46	13
2017	AO-03	7	24	17	26	24	2	0	32	51	175
2017	AO-04	2	25	22	29	21	0	0	27	51	41
2017	AO-05	0	42	9	17	33	0	0	42	49	12
2014	AO	9	25	24	16	22	3	0	36	39	275
2014	AO-01	19	38	25	13	0	6	0	60	13	16
2014	AO-02	20	13	25	7	26	9	0	36	36	15
2014	AO-03	5	24	27	17	23	3	1	30	41	181
2014	AO-04	14	30	16	14	25	0	0	44	40	46
2014	AO-05	34	20	6	14	27	0	0	53	41	14
2011	AO	10	26	20	19	25	0	0	37	44	335
2011	AO-01	20	51	19	0	10	0	0	71	10	10
2011	AO-02	7	30	21	15	25	3	0	38	41	40
2011	AO-03	6	24	20	21	29	0	0	31	50	188
2011	AO-04	19	26	17	16	22	0	0	45	38	63
2011	AO-05	16	27	22	26	9	0	0	43	35	31
2008	AO	13	28	20	16	22	1	0	41	39	269
2008	AO-01	0	51	21	8	20	0	0	51	29	10
2008	AO-02	11	27	21	16	23	2	0	39	40	92
2008	AO-03	8	26	20	18	27	1	0	34	45	80
2008	AO-04	16	28	13	22	19	0	3	45	42	42
2008	AO-05	32	33	13	7	15	0	0	65	22	29

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	11	26	20	19	22	2	1	38	42	192
2019	AO-02	8	42	17	17	17	0	0	50	33	12
2019	AO-03	11	26	21	18	21	3	1	38	41	124
2019	AO-04	8	26	16	23	27	0	0	34	50	39
2018	AO	11	28	20	15	23	2	2	40	39	206
2018	AO-03	8	27	25	13	25	2	1	36	39	133
2018	AO-04	13	28	12	21	25	0	0	42	46	40
2018	AO-05	9	29	0	28	19	0	14	45	55	13
2017	AO	9	30	18	17	22	2	3	40	41	255
2017	AO-02	15	15	15	23	23	0	8	33	50	13
2017	AO-03	10	30	19	15	23	1	1	41	40	175
2017	AO-04	7	32	12	25	22	0	2	40	47	41
2017	AO-05	0	34	18	17	31	0	0	34	48	12
2014	AO	14	26	19	11	23	3	4	43	36	275
2014	AO-01	19	31	24	6	6	0	13	58	14	16
2014	AO-02	20	13	32	0	20	9	7	39	23	15
2014	AO-03	11	26	20	12	24	3	3	40	39	181
2014	AO-04	16	29	12	14	24	2	2	47	40	46
2014	AO-05	41	18	8	8	25	0	0	59	33	14
2011	AO	10	23	20	15	31	1	1	33	46	335
2011	AO-01	10	51	0	9	10	0	20	76	24	10
2011	AO-02	5	26	7	28	30	5	0	32	60	40
2011	AO-03	7	23	25	10	35	0	1	30	45	188
2011	AO-04	16	19	15	20	27	2	2	36	49	63
2011	AO-05	20	20	19	19	23	0	0	40	41	31
2008	AO	8	29	16	16	30	0	1	38	46	269
2008	AO-01	0	30	31	10	29	0	0	30	39	10
2008	AO-02	7	33	15	15	29	0	1	40	45	92
2008	AO-03	6	26	15	21	33	0	0	31	54	80
2008	AO-04	10	26	14	15	30	3	3	38	47	42
2008	AO-05	22	31	10	15	22	0	0	53	37	29

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	46	29	11	5	2	6	81	8	190
2019	AO-02	42	33	8	0	8	8	82	9	12
2019	AO-03	42	29	15	6	2	7	76	8	122
2019	AO-04	61	28	5	3	3	0	89	5	39

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	49	11	10	5	6	6	14	74	13	192
2019	AO-02	58	8	8	8	0	0	17	80	10	12
2019	AO-03	49	8	10	4	8	7	14	72	16	124
2019	AO-04	47	21	11	8	0	3	11	79	9	39

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	21	25	18	13	15	3	5	50	31	192
2019	AO-02	17	42	25	0	8	0	8	64	9	12
2019	AO-03	19	24	16	17	16	4	5	47	35	124
2019	AO-04	13	28	29	11	19	0	0	41	30	39

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	23	21	20	13	12	5	6	50	28	192
2019	AO-02	17	25	33	0	8	0	17	50	10	12
2019	AO-03	22	21	20	16	12	5	5	47	31	124
2019	AO-04	21	26	24	8	17	4	0	50	26	39

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	32	20	14	10	12	6	7	59	25	190
2019	AO-02	25	33	0	8	17	0	17	70	30	12
2019	AO-03	30	20	15	11	11	6	6	58	25	122
2019	AO-04	26	24	20	12	13	4	0	52	27	39

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	60	15	9	2	2	6	6	86	4	191
2019	AO-02	58	8	17	0	0	0	17	80	0	12
2019	AO-03	61	16	7	2	2	6	6	88	4	123
2019	AO-04	60	21	5	5	3	5	0	86	8	39

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	67	11	4	2	4	6	6	88	7	192
2019	AO-02	75	0	8	0	0	0	17	90	0	12
2019	AO-03	65	11	4	2	6	7	5	86	9	124
2019	AO-04	69	13	5	2	2	7	3	90	4	39

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	70	9	3	1	2	5	11	94	3	191
2019	AO-02	67	8	8	0	0	0	17	90	0	12
2019	AO-03	68	8	3	1	2	6	11	92	4	123
2019	AO-04	78	8	3	0	0	4	7	97	0	39

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	14	41	21	14	6	4	57	21	193
2019	AO-02	17	25	25	25	0	8	45	27	12
2019	AO-03	15	40	20	16	6	4	57	22	125
2019	AO-04	8	52	21	11	9	0	60	19	39
2018	AO	8	35	29	19	8	1	43	28	206
2018	AO-03	7	33	33	17	8	2	41	26	134
2018	AO-04	7	40	21	20	11	0	47	31	40
2018	AO-05	11	26	21	26	16	0	37	42	12
2017	AO	8	37	25	15	14	1	46	29	255
2017	AO-02	8	38	46	0	8	0	46	8	13
2017	AO-03	10	35	24	16	15	1	45	31	175
2017	AO-04	2	44	24	15	12	2	48	27	41
2017	AO-05	9	43	25	8	16	0	52	24	12

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	23	49	19	3	2	4	0	75	6	192
2019	AO-02	17	33	42	0	0	8	0	55	0	12
2019	AO-03	22	51	17	4	2	4	0	76	7	124
2019	AO-04	24	52	13	4	2	5	0	80	6	39
2018	AO	32	42	16	4	2	4	0	77	6	208
2018	AO-03	30	41	17	5	2	5	1	75	6	134
2018	AO-04	31	51	13	0	3	1	0	84	3	41
2018	AO-05	24	53	19	0	5	0	0	76	5	13
2017	AO	23	49	15	6	4	3	0	74	11	255
2017	AO-02	23	62	15	0	0	0	0	85	0	13
2017	AO-03	23	49	15	6	3	3	0	74	10	175
2017	AO-04	12	64	10	5	7	2	0	78	12	41
2017	AO-05	43	26	8	8	16	0	0	69	24	12
2014	AO	26	41	18	7	2	4	0	71	10	275
2014	AO-01	57	19	24	0	0	0	0	76	0	16
2014	AO-02	26	35	12	20	0	7	0	66	21	15
2014	AO-03	18	43	22	7	4	5	1	65	12	181
2014	AO-04	32	52	9	5	0	2	0	86	5	46
2014	AO-05	67	21	6	0	0	6	0	94	0	14
2011	AO	23	35	20	9	8	4	1	61	18	335
2011	AO-01	49	40	0	0	10	0	0	90	10	10
2011	AO-02	22	33	23	8	7	5	3	59	16	40
2011	AO-03	17	34	24	10	11	4	1	53	21	188
2011	AO-04	33	32	18	11	3	3	0	67	15	63
2011	AO-05	38	40	10	6	6	0	0	78	12	31

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	29	37	20	3	2	8	1	72	6	192
2019	AO-02	25	33	33	0	0	8	0	64	0	12
2019	AO-03	27	40	18	4	2	8	1	73	7	124
2019	AO-04	29	45	15	0	3	5	3	80	4	39
2018	AO	31	35	23	5	1	3	1	69	7	208
2018	AO-03	28	33	25	7	2	3	2	64	10	134
2018	AO-04	39	39	17	0	0	4	0	82	0	41
2018	AO-05	34	42	24	0	0	0	0	76	0	13
2017	AO	21	41	24	3	5	6	0	66	8	253
2017	AO-02	25	33	17	8	0	17	0	70	10	12
2017	AO-03	22	41	23	2	5	6	1	67	8	174
2017	AO-04	24	35	29	5	5	2	0	60	10	41
2017	AO-05	27	49	24	0	0	0	0	76	0	12
2014	AO	25	35	22	5	2	10	1	67	8	275
2014	AO-01	50	19	13	0	0	12	6	85	0	16
2014	AO-02	33	22	25	0	13	7	0	59	14	15
2014	AO-03	19	37	24	7	1	11	1	64	9	181
2014	AO-04	30	37	21	4	2	4	2	72	6	46
2014	AO-05	40	43	12	0	0	6	0	88	0	14

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	37	37	11	9	4	1	0	75	14	193
2019	AO-02	25	58	17	0	0	0	0	83	0	12
2019	AO-03	41	32	10	11	5	1	0	74	17	125
2019	AO-04	21	54	10	10	5	0	0	76	15	39
2018	AO	37	37	15	7	5	0	0	74	12	206
2018	AO-03	35	39	14	8	5	0	0	74	12	133
2018	AO-04	35	33	21	3	8	0	0	68	11	41
2018	AO-05	24	33	19	9	14	0	0	58	24	13
2017	AO	32	41	13	9	5	0	0	73	14	254
2017	AO-02	38	46	15	0	0	0	0	85	0	13
2017	AO-03	30	43	14	9	5	0	0	73	14	175
2017	AO-04	27	47	7	12	7	0	0	74	19	41
2017	AO-05	55	19	0	17	9	0	0	74	26	11
2014	AO	34	38	14	7	6	0	0	73	13	275
2014	AO-01	50	43	6	0	0	0	0	94	0	16
2014	AO-02	49	7	19	7	20	0	0	55	26	15
2014	AO-03	30	40	15	8	6	1	1	71	14	181
2014	AO-04	34	43	12	9	2	0	0	77	11	46
2014	AO-05	53	33	6	0	8	0	0	86	8	14
2011	AO	27	36	16	8	12	0	0	64	20	335
2011	AO-01	70	20	0	0	10	0	0	90	10	10
2011	AO-02	25	40	16	8	12	0	0	64	20	40
2011	AO-03	21	38	17	9	14	1	1	60	23	188
2011	AO-04	36	30	20	7	7	0	0	66	13	63
2011	AO-05	35	39	3	10	13	0	0	74	23	31
2008	AO	22	35	16	12	15	0	0	57	27	269
2008	AO-01	0	41	20	19	21	0	0	41	39	10
2008	AO-02	21	36	20	7	17	0	0	57	24	92
2008	AO-03	22	24	21	14	18	0	0	47	32	80
2008	AO-04	24	44	7	14	10	0	0	68	24	42
2008	AO-05	36	38	4	11	11	0	0	74	22	29

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	23	25	26	14	11	1	0	49	25	193
2019	AO-02	25	58	8	8	0	0	0	83	8	12
2019	AO-03	24	21	25	15	13	2	0	46	28	125
2019	AO-04	8	29	39	12	12	0	0	37	24	39
2018	AO	20	30	19	16	14	0	0	50	31	205
2018	AO-03	19	28	18	19	15	0	0	47	35	131
2018	AO-04	20	29	24	12	16	0	0	48	28	41
2018	AO-05	15	19	33	9	24	0	0	34	33	13
2017	AO	14	33	18	18	17	0	0	47	35	254
2017	AO-02	15	54	15	15	0	0	0	69	15	13
2017	AO-03	12	32	17	21	18	0	0	44	39	175
2017	AO-04	15	30	22	10	22	0	0	46	32	40
2017	AO-05	17	34	18	0	31	0	0	51	31	12
2014	AO	15	32	17	20	16	0	0	47	36	275
2014	AO-01	50	25	24	0	0	0	0	76	0	16
2014	AO-02	7	49	7	25	13	0	0	55	38	15
2014	AO-03	12	31	17	21	18	1	0	43	40	181
2014	AO-04	12	35	17	23	13	0	0	47	36	46
2014	AO-05	38	35	8	6	14	0	0	73	20	14
2011	AO	19	23	16	18	23	1	0	42	42	333
2011	AO-01	29	51	10	10	0	0	0	80	10	10
2011	AO-02	17	26	24	18	16	0	0	43	34	39
2011	AO-03	15	21	15	19	28	1	1	37	48	187
2011	AO-04	22	19	14	21	24	0	0	40	46	63
2011	AO-05	29	38	14	7	10	3	0	69	17	31

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	20	32	22	18	8	1	52	26	192
2019	AO-02	25	50	17	8	0	0	75	8	12
2019	AO-03	19	31	22	17	11	1	50	27	124
2019	AO-04	8	34	25	25	7	0	42	32	39
2018	AO	16	35	18	17	14	0	51	31	206
2018	AO-03	16	34	17	17	16	0	50	33	133
2018	AO-04	12	31	24	17	16	0	43	33	41
2018	AO-05	15	28	9	33	14	0	43	47	13
2017	AO	13	36	17	18	15	0	49	34	255
2017	AO-02	15	54	23	8	0	0	69	8	13
2017	AO-03	12	35	15	23	14	0	47	38	175
2017	AO-04	10	39	17	10	24	0	49	34	41
2017	AO-05	17	34	18	8	24	0	51	31	12
2014	AO	12	35	18	19	16	0	47	35	275
2014	AO-01	44	37	19	0	0	0	81	0	16
2014	AO-02	13	42	7	25	13	0	55	38	15
2014	AO-03	8	32	20	21	19	0	40	40	181
2014	AO-04	10	39	19	19	13	0	49	32	46
2014	AO-05	38	43	0	12	8	0	80	20	14
2011	AO	17	23	14	22	23	0	41	46	333
2011	AO-01	39	51	0	10	0	0	90	10	10
2011	AO-02	8	30	29	15	18	0	37	34	39
2011	AO-03	13	20	14	23	29	1	34	52	187
2011	AO-04	20	24	6	31	20	0	43	50	63
2011	AO-05	39	25	10	16	10	0	64	26	31
2008	AO	14	31	17	21	17	0	45	38	269
2008	AO-01	0	20	41	10	29	0	20	39	10
2008	AO-02	11	32	24	20	14	0	42	34	92
2008	AO-03	16	28	13	23	20	0	44	43	80
2008	AO-04	14	29	7	24	25	0	43	50	42
2008	AO-05	30	36	11	15	7	0	67	22	29

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	30	27	23	8	3	4	3	62	13	193
2019	AO-02	25	33	33	8	0	0	0	58	8	12
2019	AO-03	31	25	23	8	4	6	4	61	14	125
2019	AO-04	18	39	26	10	3	3	3	59	13	39
2018	AO	30	25	19	14	8	1	3	57	22	207
2018	AO-03	31	26	19	12	8	2	3	59	21	133
2018	AO-04	20	20	25	22	11	0	3	40	34	41
2018	AO-05	19	29	0	28	14	0	9	53	47	13
2017	AO	25	25	26	9	8	3	3	54	18	254
2017	AO-02	23	31	23	15	0	0	8	58	17	13
2017	AO-03	26	21	32	9	7	3	2	50	17	174
2017	AO-04	22	37	12	10	17	2	0	60	27	41
2017	AO-05	34	43	0	8	8	8	0	83	17	12
2014	AO	26	28	18	11	10	3	4	58	23	275
2014	AO-01	50	38	6	0	0	6	0	93	0	16
2014	AO-02	20	22	13	19	13	13	0	48	37	15
2014	AO-03	21	27	20	13	12	3	5	52	26	181
2014	AO-04	24	37	18	9	6	0	6	65	16	46
2014	AO-05	69	12	6	6	8	0	0	80	14	14
2011	AO	26	25	18	12	11	4	2	55	26	334
2011	AO-01	60	20	0	10	0	0	10	89	11	10
2011	AO-02	20	42	20	7	8	3	0	63	16	39
2011	AO-03	20	25	20	14	14	6	2	48	30	188
2011	AO-04	29	18	19	15	12	3	5	51	29	63
2011	AO-05	51	23	10	3	7	3	3	78	11	31
2008	AO	24	25	23	10	10	3	6	53	22	268
2008	AO-01	10	51	10	10	19	0	0	61	29	10
2008	AO-02	24	23	27	10	9	3	3	51	20	91
2008	AO-03	22	25	24	12	10	5	1	50	24	80
2008	AO-04	20	22	20	5	10	3	20	54	19	42
2008	AO-05	33	28	18	11	4	0	6	65	16	29

Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	AO	20	46	34	192
2019	AO-02	8	50	42	12
2019	AO-03	20	49	31	124
2019	AO-04	26	32	41	39
2018	AO	18	46	36	208
2018	AO-03	17	50	33	134
2018	AO-04	24	29	47	41
2018	AO-05	19	24	57	13
2017	AO	16	53	31	255
2017	AO-02	23	38	38	13
2017	AO-03	13	57	30	175
2017	AO-04	25	39	36	41
2017	AO-05	24	34	43	12
2014	AO	25	46	29	275
2014	AO-01	6	69	24	16
2014	AO-02	26	32	42	15
2014	AO-03	24	45	31	181
2014	AO-04	33	47	20	46
2014	AO-05	25	53	21	14
2011	AO	19	43	38	335
2011	AO-01	9	81	10	10
2011	AO-02	22	45	33	40
2011	AO-03	17	43	40	188
2011	AO-04	22	33	45	63
2011	AO-05	23	44	32	31

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	AO	41	3	11	38	3	5	38
2019	AO-03	43	4	12	37	4	0	25
2019	AO-04	20	0	10	50	0	20	10
2018	AO	43	3	11	32	3	8	37
2018	AO-03	39	4	4	43	0	9	23
2017	AO	44	7	7	29	0	12	41
2017	AO-03	39	4	9	39	0	9	23
2017	AO-04	50	10	10	20	0	10	10
2014	AO	41	18	10	28	9999	3	67
2014	AO-03	37	17	14	33	9999	0	43
2014	AO-04	54	27	0	19	9999	0	14
2011	AO	43	20	5	24	9999	8	64
2011	AO-03	37	18	6	32	9999	6	32
2011	AO-04	57	29	0	0	9999	15	14

Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	52	39	4	3	1	91	4	192
2019	AO-02	33	58	0	0	8	92	8	12
2019	AO-03	49	41	5	4	1	91	4	125
2019	AO-04	68	30	3	0	0	97	0	39

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	62	26	6	2	3	1	89	5	192
2019	AO-02	50	33	17	0	0	0	83	0	12
2019	AO-03	67	23	2	2	4	1	91	6	124
2019	AO-04	47	39	11	4	0	0	85	4	39

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	12	88	193
2019	AO-03	11	89	125
2019	AO-04	11	89	39
2018	AO	15	85	207
2018	AO-03	14	86	133
2018	AO-04	20	80	41

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	65	35	23
2019	AO-03	56	44	14
2018	AO	37	63	31
2018	AO-03	28	72	18

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	54	46	23
2019	AO-03	66	34	14
2018	AO	76	24	31

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	AO	100	23
2019	AO-03	100	14
2018	AO	100	31
2018	AO-03	100	18

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	0	100	23
2019	AO-03	0	100	14

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	No (%)	Total responses
2019	AO	100	23
2019	AO-03	100	14
2018	AO	100	31
2018	AO-03	100	18

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	40	60	23
2019	AO-03	41	59	14
2018	AO	39	61	31
2018	AO-03	39	61	18

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	40	60	23
2019	AO-03	37	63	14
2018	AO	42	58	31
2018	AO-03	50	50	18

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	52	48	23
2019	AO-03	59	41	14
2018	AO	54	46	31
2018	AO-03	61	39	18

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	41	59	23
2019	AO-03	49	51	14
2018	AO	41	59	31
2018	AO-03	33	67	18

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	35	65	23
2019	AO-03	37	63	14
2018	AO	51	49	31
2018	AO-03	56	44	18

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	48	52	23
2019	AO-03	41	59	14
2018	AO	51	49	31
2018	AO-03	50	50	18

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	40	60	23
2018	AO	32	68	31
2018	AO-03	33	67	18

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	0	100	23
2019	AO-03	0	100	14

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	35	65	23
2019	AO-03	44	56	14
2018	AO	44	56	31
2018	AO-03	44	56	18

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	59	41	23
2019	AO-03	56	44	14
2018	AO	37	63	31
2018	AO-03	28	72	18

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	28	72	23
2019	AO-03	37	63	14

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	32	68	23
2019	AO-03	44	56	14
2018	AO	36	64	31
2018	AO-03	28	72	18

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	0	100	23
2019	AO-03	0	100	14

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	29	71	23
2018	AO	36	64	31
2018	AO-03	44	56	18

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	17	83	193
2019	AO-03	13	87	125
2019	AO-04	18	82	39

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	8	21	22	13	7	25	6	41	28	193
2019	AO-02	25	25	25	25	0	0	0	50	25	12
2019	AO-03	5	22	21	10	8	29	7	40	27	125
2019	AO-04	11	18	21	21	6	20	3	38	35	39
2018	AO	11	18	25	7	11	21	6	40	26	208
2018	AO-03	9	14	30	7	10	22	8	34	24	134
2018	AO-04	10	25	21	8	19	14	3	43	32	41
2018	AO-05	24	33	19	0	14	10	0	63	16	13
2017	AO	11	16	25	10	11	20	7	38	29	255
2017	AO-02	15	31	23	15	0	15	0	55	18	13
2017	AO-03	10	14	25	11	10	22	8	34	30	175
2017	AO-04	10	25	17	7	22	14	5	43	36	41
2017	AO-05	18	17	42	0	8	8	8	41	9	12
2014	AO	12	16	22	10	12	22	6	40	30	275
2014	AO-01	25	19	19	0	0	31	6	70	0	16
2014	AO-02	7	7	20	19	13	22	13	20	49	15
2014	AO-03	8	12	25	11	13	25	6	30	35	181
2014	AO-04	16	34	18	4	10	13	4	61	17	46
2014	AO-05	32	23	6	8	14	6	12	67	26	14

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	26	30	19	10	4	9	2	62	16	193
2019	AO-02	33	33	17	17	0	0	0	67	17	12
2019	AO-03	24	26	23	8	6	12	2	58	16	125
2019	AO-04	21	45	10	18	2	5	0	70	20	39
2018	AO	21	30	23	11	8	6	1	55	20	206
2018	AO-03	17	31	27	12	7	7	0	51	20	132
2018	AO-04	25	31	16	9	16	3	0	58	26	41
2018	AO-05	38	29	19	0	14	0	0	67	14	13
2017	AO	21	33	20	8	10	6	2	58	20	254
2017	AO-02	31	31	23	15	0	0	0	62	15	13
2017	AO-03	18	33	21	9	10	7	2	57	20	174
2017	AO-04	22	30	22	5	17	2	2	54	23	41
2017	AO-05	35	34	8	16	8	0	0	69	24	12
2014	AO	18	25	29	9	9	9	0	48	20	275
2014	AO-01	38	19	31	0	0	13	0	65	0	16
2014	AO-02	7	26	20	19	13	16	0	39	38	15
2014	AO-03	12	24	33	9	10	11	1	40	22	181
2014	AO-04	29	34	23	6	6	2	0	64	13	46
2014	AO-05	40	27	0	20	8	6	0	71	29	14
2011	AO	23	35	22	7	8	4	1	62	15	335
2011	AO-01	19	61	0	0	10	10	0	89	11	10
2011	AO-02	20	52	10	8	3	5	3	78	11	40
2011	AO-03	17	33	26	8	11	4	1	53	20	188
2011	AO-04	35	29	22	6	3	5	0	67	10	63
2011	AO-05	40	34	16	3	3	3	0	77	7	31

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	6	94	193
2019	AO-02	0	100	12
2019	AO-03	7	93	125
2019	AO-05	0	100	10
2018	AO	11	89	207
2018	AO-03	11	89	133
2018	AO-04	12	88	41

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	41	59	12
2018	AO	33	67	23

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	No (%)	Total responses
2019	AO	100	12
2018	AO	100	23
2018	AO-03	100	15

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	AO	100	12
2018	AO	100	23
2018	AO-03	100	15

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2019	AO	100	12
2018	AO	100	23
2018	AO-03	100	15

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	No (%)	Total responses
2019	AO	100	12
2018	AO	100	23
2018	AO-03	100	15

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	0	100	10
2018	AO	40	60	23
2018	AO-03	47	53	15

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	No (%)	Total responses
2019	AO	100	10
2018	AO	100	23
2018	AO-03	100	15

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	No (%)	Total responses
2019	AO	100	10
2018	AO	100	23
2018	AO-03	100	15

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	No (%)	Total responses
2019	AO	100	10
2018	AO	100	23
2018	AO-03	100	15

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2019	AO	100	10
2018	AO	100	23
2018	AO-03	100	15

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2019	AO	100	10
2018	AO	100	23
2018	AO-03	100	15

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	0	100	10
2018	AO	29	71	23
2018	AO-03	33	67	15

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	No (%)	Total responses
2019	AO	100	10
2018	AO	100	23
2018	AO-03	100	15

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	0	100	10

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	0	100	10

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	8	92	192
2019	AO-02	0	100	12
2019	AO-03	10	90	125
2019	AO-05	0	100	10

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	14	18	26	3	4	29	5	49	11	193
2019	AO-02	25	25	25	0	8	8	8	60	10	12
2019	AO-03	9	16	28	4	4	34	5	41	13	125
2019	AO-04	24	21	24	3	3	23	3	60	8	39
2018	AO	10	17	30	4	7	26	6	40	16	204
2018	AO-03	4	16	32	4	8	30	7	32	18	132
2018	AO-04	17	22	28	4	11	15	3	47	19	39
2018	AO-05	24	28	33	0	0	15	0	61	0	13
2017	AO	10	18	29	4	4	29	5	44	13	254
2017	AO-02	8	31	23	0	0	31	8	63	0	13
2017	AO-03	8	18	26	4	5	33	6	43	14	174
2017	AO-04	12	19	37	5	7	17	2	39	15	41
2017	AO-05	26	9	40	0	0	17	8	46	0	12
2014	AO	12	15	28	4	6	29	6	42	16	275
2014	AO-01	19	19	19	0	0	43	0	67	0	16
2014	AO-02	7	13	25	0	7	29	20	38	13	15
2014	AO-03	9	13	31	4	7	31	5	34	17	181
2014	AO-04	16	25	18	4	9	25	4	58	17	46
2014	AO-05	32	14	29	8	0	6	12	55	9	14

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	29	32	18	6	2	11	2	70	9	193
2019	AO-02	33	42	8	0	0	8	8	90	0	12
2019	AO-03	25	31	19	7	3	13	2	66	12	125
2019	AO-04	32	37	16	4	2	10	0	76	7	39
2018	AO	22	31	23	5	6	11	1	61	13	206
2018	AO-03	17	32	25	5	8	14	0	57	14	133
2018	AO-04	26	40	18	7	6	4	0	69	13	40
2018	AO-05	33	38	19	0	5	5	0	75	5	13
2017	AO	21	36	22	5	4	10	2	65	10	254
2017	AO-02	31	38	23	8	0	0	0	69	8	13
2017	AO-03	18	36	21	6	3	13	2	63	11	174
2017	AO-04	22	41	24	0	7	2	2	67	7	41
2017	AO-05	35	34	31	0	0	0	0	69	0	12
2014	AO	19	31	23	5	4	15	2	60	12	275
2014	AO-01	31	31	24	0	0	13	0	72	0	16
2014	AO-02	20	33	6	7	7	22	7	74	18	15
2014	AO-03	12	30	27	6	4	19	1	53	13	181
2014	AO-04	32	35	14	4	6	4	4	73	11	46
2014	AO-05	38	27	16	8	6	0	6	69	15	14
2011	AO	30	37	19	4	4	7	0	72	8	335
2011	AO-01	39	40	0	0	10	10	0	89	11	10
2011	AO-02	25	45	17	0	3	10	0	78	3	40
2011	AO-03	24	37	21	5	5	7	1	66	11	188
2011	AO-04	39	34	19	3	0	5	0	77	3	63
2011	AO-05	46	34	13	3	3	0	0	81	6	31

Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	20	31	18	12	19	1	51	31	193
2019	AO-02	33	33	8	17	8	0	67	25	12
2019	AO-03	17	31	21	13	17	1	49	30	125
2019	AO-04	15	31	16	8	31	0	46	39	39
2018	AO	19	30	23	12	14	2	50	27	207
2018	AO-03	20	32	19	11	15	3	53	27	133
2018	AO-04	17	19	37	13	14	0	36	28	41
2018	AO-05	19	42	19	19	0	0	62	19	13
2017	AO	32	38	13	9	6	1	72	15	253
2017	AO-02	31	31	23	8	8	0	62	15	13
2017	AO-03	28	41	14	9	5	2	71	14	173
2017	AO-04	42	29	7	17	5	0	71	22	41
2017	AO-05	56	35	0	0	9	0	91	9	12

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	11	24	23	23	18	0	1	36	41	193
2019	AO-02	17	50	25	0	8	0	0	67	8	12
2019	AO-03	10	23	25	26	16	0	1	33	42	125
2019	AO-04	4	18	21	27	29	0	0	23	56	39
2018	AO	6	25	22	26	21	0	0	32	47	207
2018	AO-03	6	26	23	29	17	0	0	32	45	133
2018	AO-04	0	14	24	24	38	0	0	14	62	41
2018	AO-05	9	14	19	19	38	0	0	24	57	13
2017	AO	10	22	23	18	26	0	1	32	44	254
2017	AO-02	31	38	23	0	8	0	0	69	8	13
2017	AO-03	9	22	25	21	21	1	1	31	43	174
2017	AO-04	2	12	15	17	54	0	0	15	71	41
2017	AO-05	8	26	33	8	26	0	0	34	34	12

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	20	32	25	11	10	0	1	53	22	193
2019	AO-02	42	42	8	0	8	0	0	83	8	12
2019	AO-03	19	32	30	11	8	0	1	51	19	125
2019	AO-04	11	33	21	18	14	0	3	45	33	39
2018	AO	15	31	25	15	13	1	0	47	28	207
2018	AO-03	15	35	26	14	9	1	1	51	23	134
2018	AO-04	5	22	27	27	19	0	0	27	46	40
2018	AO-05	0	24	19	0	57	0	0	24	57	13
2017	AO	20	32	19	13	14	1	2	53	28	254
2017	AO-02	50	25	17	8	0	0	0	75	8	12
2017	AO-03	20	32	21	13	11	1	2	54	25	175
2017	AO-04	10	22	19	12	36	0	0	32	48	41
2017	AO-05	0	43	17	25	16	0	0	43	40	12

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	9	20	20	18	31	1	1	30	50	193
2019	AO-02	17	42	8	8	25	0	0	58	33	12
2019	AO-03	9	16	24	23	26	1	2	25	50	125
2019	AO-04	0	21	13	11	54	0	0	21	66	39
2018	AO	5	18	26	23	28	1	0	23	51	206
2018	AO-03	4	19	28	22	26	1	0	23	48	132
2018	AO-04	0	8	20	38	34	0	0	8	72	41
2018	AO-05	0	14	24	14	47	0	0	14	62	13
2017	AO	9	17	17	19	37	0	1	27	56	254
2017	AO-02	31	23	15	8	23	0	0	54	31	13
2017	AO-03	6	19	17	22	35	0	1	25	57	174
2017	AO-04	2	5	19	12	61	0	0	7	73	41
2017	AO-05	16	34	9	25	17	0	0	49	42	12

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	40	32	13	3	7	0	4	75	11	193
2019	AO-02	50	25	8	8	8	0	0	75	17	12
2019	AO-03	41	30	13	3	7	0	6	76	10	125
2019	AO-04	26	42	16	3	11	0	3	70	14	39
2018	AO	34	34	17	6	4	1	4	72	11	205
2018	AO-03	36	37	16	3	2	1	5	77	6	133
2018	AO-04	20	35	20	13	8	0	3	57	22	40
2018	AO-05	24	29	9	14	24	0	0	53	38	13
2017	AO	38	37	15	2	4	1	2	78	6	251
2017	AO-02	54	38	8	0	0	0	0	92	0	13
2017	AO-03	41	38	13	1	2	1	4	83	3	172
2017	AO-04	22	30	28	3	13	4	0	55	16	40
2017	AO-05	26	40	9	25	0	0	0	66	25	12

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	28	35	21	7	8	1	64	15	193
2019	AO-02	25	42	17	8	8	0	67	17	12
2019	AO-03	29	33	22	8	7	2	62	16	125
2019	AO-04	23	44	18	5	11	0	67	16	39
2018	AO	26	34	20	9	10	0	60	19	207
2018	AO-03	26	40	21	8	5	1	66	13	133
2018	AO-04	17	24	21	16	22	0	41	38	41
2018	AO-05	24	24	5	5	42	0	47	47	13
2017	AO	25	43	16	8	7	1	69	15	253
2017	AO-02	31	23	23	15	8	0	54	23	13
2017	AO-03	26	45	17	7	5	1	71	12	173
2017	AO-04	27	37	15	10	12	0	64	22	41
2017	AO-05	27	40	8	9	16	0	67	25	12

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	22	40	21	9	7	0	1	62	17	191
2019	AO-02	25	58	8	0	8	0	0	83	8	12
2019	AO-03	20	41	23	9	7	0	1	61	16	124
2019	AO-04	14	37	26	11	13	0	0	50	23	38
2018	AO	16	39	20	14	8	1	0	56	23	207
2018	AO-03	15	43	15	17	8	2	1	60	25	133
2018	AO-04	12	30	35	10	12	0	0	42	23	41
2018	AO-05	19	14	29	19	19	0	0	34	37	13
2017	AO	19	34	22	12	11	1	1	54	24	254
2017	AO-02	38	46	8	8	0	0	0	85	8	13
2017	AO-03	18	30	25	14	11	1	1	50	25	174
2017	AO-04	5	42	24	10	17	2	0	48	27	41
2017	AO-05	35	34	8	24	0	0	0	69	24	12

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	15	30	26	14	13	0	1	46	28	190
2019	AO-02	25	58	8	0	8	0	0	83	8	12
2019	AO-03	14	31	24	17	12	0	1	46	30	123
2019	AO-04	5	22	39	14	21	0	0	27	34	38
2018	AO	9	31	25	19	15	1	0	40	34	208
2018	AO-03	6	34	24	22	14	1	0	40	36	134
2018	AO-04	5	21	33	20	21	0	0	26	41	41
2018	AO-05	10	19	29	0	42	0	0	29	42	13
2017	AO	10	28	30	17	14	0	1	38	31	253
2017	AO-02	23	38	38	0	0	0	0	62	0	13
2017	AO-03	9	26	32	18	14	0	1	35	33	174
2017	AO-04	3	23	33	20	22	0	0	25	42	40
2017	AO-05	0	44	16	40	0	0	0	44	40	12

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	20	34	20	15	11	0	1	54	26	191
2019	AO-02	25	67	0	0	8	0	0	92	8	12
2019	AO-03	19	33	22	14	12	0	1	52	26	124
2019	AO-04	11	27	22	27	13	0	0	38	40	38
2018	AO	14	36	20	19	11	1	1	50	30	206
2018	AO-03	11	35	21	21	9	1	1	47	31	133
2018	AO-04	5	41	24	14	16	0	0	46	30	41
2018	AO-05	20	5	10	35	30	0	0	26	64	12
2017	AO	17	33	20	15	15	0	1	50	30	254
2017	AO-02	23	62	8	8	0	0	0	85	8	13
2017	AO-03	15	31	21	14	17	1	1	47	32	174
2017	AO-04	10	27	22	19	22	0	0	37	41	41
2017	AO-05	9	51	33	8	0	0	0	60	8	12

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	42	32	12	6	6	1	1	75	12	192
2019	AO-02	58	25	8	0	8	0	0	83	8	12
2019	AO-03	40	32	14	7	6	1	1	73	13	125
2019	AO-04	33	41	11	4	11	0	0	74	15	38

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	20	28	20	16	16	1	48	32	191
2019	AO-02	50	42	8	0	0	0	92	0	12
2019	AO-03	20	26	19	16	19	1	46	35	125
2019	AO-04	3	27	27	24	19	0	30	43	38
2018	AO	13	31	20	17	17	2	45	35	205
2018	AO-03	10	36	18	21	13	2	47	35	132
2018	AO-04	5	20	30	17	28	0	25	45	41
2018	AO-05	24	24	0	0	52	0	48	52	13
2017	AO	16	35	19	16	13	1	52	29	254
2017	AO-02	54	31	8	8	0	0	85	8	13
2017	AO-03	12	35	20	18	14	1	48	32	174
2017	AO-04	12	27	20	19	22	0	39	41	41
2017	AO-05	17	66	17	0	0	0	83	0	12

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	46	25	17	7	3	0	2	72	10	192
2019	AO-02	58	17	17	0	8	0	0	75	8	12
2019	AO-03	41	26	20	7	4	0	2	69	11	125
2019	AO-04	46	27	16	8	0	0	3	75	8	38
2018	AO	44	31	13	6	5	1	2	76	11	205
2018	AO-03	44	30	11	8	4	1	2	76	12	133
2018	AO-04	40	32	15	4	8	0	0	72	13	39
2018	AO-05	34	42	5	9	9	0	0	76	19	13
2017	AO	40	32	13	7	7	0	1	72	14	254
2017	AO-02	38	38	23	0	0	0	0	77	0	13
2017	AO-03	38	32	13	8	9	0	1	70	17	174
2017	AO-04	44	32	15	5	2	0	2	78	8	41
2017	AO-05	42	34	17	8	0	0	0	75	8	12

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	75	9	6	1	2	7	91	3	191
2019	AO-02	83	8	8	0	0	0	92	0	12
2019	AO-03	70	11	7	2	2	8	88	4	124
2019	AO-04	85	0	5	0	0	10	94	0	38
2018	AO	69	17	3	3	3	5	91	6	205
2018	AO-03	70	17	2	2	2	7	93	4	131
2018	AO-04	68	14	5	3	9	0	83	12	41
2018	AO-05	53	29	0	0	9	9	90	10	13

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	72	11	8	4	2	0	3	86	6	191
2019	AO-02	75	0	17	8	0	0	0	75	8	12
2019	AO-03	68	15	8	4	2	0	3	86	6	124
2019	AO-04	75	5	11	2	4	0	3	83	6	38
2018	AO	66	14	7	5	5	0	3	83	10	207
2018	AO-03	63	16	8	4	5	1	4	83	9	133
2018	AO-04	71	3	4	12	11	0	0	73	23	41
2018	AO-05	76	9	14	0	0	0	0	86	0	13
2017	AO	73	13	6	3	3	1	1	88	6	255
2017	AO-02	69	8	23	0	0	0	0	77	0	13
2017	AO-03	73	16	5	2	2	1	2	91	4	175
2017	AO-04	74	5	5	2	12	2	0	80	15	41
2017	AO-05	76	8	8	8	0	0	0	84	8	12

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	60	26	9	3	1	0	2	87	4	190
2019	AO-02	25	58	8	8	0	0	0	83	8	12
2019	AO-03	66	21	7	3	2	0	2	88	5	123
2019	AO-04	48	33	16	0	0	0	3	83	0	38
2018	AO	54	33	6	3	2	0	1	88	6	208
2018	AO-03	55	31	8	4	1	0	1	87	5	134
2018	AO-04	50	38	1	3	8	0	0	88	10	41
2018	AO-05	53	33	9	0	5	0	0	86	5	13
2017	AO	58	30	8	2	2	0	0	88	4	253
2017	AO-02	38	46	8	8	0	0	0	85	8	13
2017	AO-03	60	28	8	1	2	1	1	90	3	174
2017	AO-04	53	35	7	3	3	0	0	88	5	40
2017	AO-05	35	48	9	8	0	0	0	83	8	12

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	59	24	7	4	4	3	85	8	190
2019	AO-02	42	42	0	17	0	0	83	17	12
2019	AO-03	60	23	5	4	5	2	85	9	123
2019	AO-04	54	23	14	0	3	5	82	4	38
2018	AO	47	26	15	5	6	1	73	11	207
2018	AO-03	49	25	14	6	5	1	75	11	133
2018	AO-04	35	34	12	5	13	0	69	19	41
2018	AO-05	24	28	33	5	9	0	53	14	13
2017	AO	55	24	9	6	5	0	79	12	254
2017	AO-02	77	8	8	8	0	0	85	8	13
2017	AO-03	54	23	10	6	5	1	78	12	175
2017	AO-04	52	25	9	7	7	0	76	15	41
2017	AO-05	29	45	9	0	17	0	74	17	11

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	52	12	5	2	1	27	89	5	189
2019	AO-02	50	0	17	0	0	33	75	0	12
2019	AO-03	58	6	1	2	2	31	93	5	123
2019	AO-04	30	35	14	5	0	16	77	6	38
2018	AO	50	10	4	2	1	34	90	4	205
2018	AO-03	50	3	2	2	0	43	93	3	132
2018	AO-04	42	36	8	5	3	6	83	9	40
2018	AO-05	52	24	19	0	5	0	76	5	13
2017	AO	55	12	5	1	0	27	91	2	253
2017	AO-02	54	15	8	0	0	23	90	0	13
2017	AO-03	57	5	2	1	0	35	95	2	173
2017	AO-04	46	35	15	2	0	2	82	3	41
2017	AO-05	34	42	17	0	8	0	75	8	12

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	49	32	13	3	2	0	2	82	5	190
2019	AO-02	82	9	9	0	0	0	0	91	0	11
2019	AO-03	46	34	13	3	2	0	2	82	5	124
2019	AO-04	40	33	16	5	5	0	0	73	11	38
2018	AO	50	28	11	3	3	1	4	82	6	206
2018	AO-03	48	28	12	3	2	1	6	81	6	132
2018	AO-04	48	26	13	5	5	0	3	76	11	41
2018	AO-05	61	24	9	5	0	0	0	86	5	13
2017	AO	56	27	10	3	2	0	2	84	5	251
2017	AO-02	54	31	15	0	0	0	0	85	0	13
2017	AO-03	58	25	9	3	2	1	2	86	5	171
2017	AO-04	46	30	17	5	2	0	0	76	7	41
2017	AO-05	42	51	8	0	0	0	0	92	0	12

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	74	16	4	2	1	1	2	92	3	191
2019	AO-02	83	8	0	8	0	0	0	92	8	12
2019	AO-03	70	20	4	2	0	1	2	93	3	124
2019	AO-04	78	13	5	0	4	0	0	90	4	38
2018	AO	72	19	4	2	0	1	3	94	2	206
2018	AO-03	69	21	4	2	0	1	3	94	2	133
2018	AO-04	81	10	5	1	0	0	3	93	1	40
2018	AO-05	76	24	0	0	0	0	0	100	0	13
2017	AO	77	15	4	1	1	0	2	94	2	254
2017	AO-02	85	8	0	8	0	0	0	92	8	13
2017	AO-03	74	17	6	1	0	1	2	93	1	174
2017	AO-04	81	15	0	2	2	0	0	95	5	41
2017	AO-05	92	8	0	0	0	0	0	100	0	12

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	59	31	4	3	1	0	2	92	4	191
2019	AO-02	58	33	0	8	0	0	0	92	8	12
2019	AO-03	54	34	4	3	2	0	3	91	5	124
2019	AO-04	74	21	3	3	0	0	0	95	3	38
2018	AO	52	34	8	3	1	0	2	88	4	207
2018	AO-03	52	30	8	4	2	1	3	86	6	133
2018	AO-04	42	51	4	3	0	0	0	93	3	41
2018	AO-05	61	24	14	0	0	0	0	86	0	13
2017	AO	54	35	7	2	0	0	1	90	3	252
2017	AO-02	46	38	0	8	8	0	0	85	15	13
2017	AO-03	52	34	9	3	0	1	2	88	3	172
2017	AO-04	66	31	2	0	0	0	0	98	0	41
2017	AO-05	35	57	8	0	0	0	0	92	0	12

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	11	37	33	14	6	0	48	20	191
2019	AO-02	33	42	17	8	0	0	75	8	12
2019	AO-03	11	38	32	14	5	0	49	19	123
2019	AO-04	0	24	47	18	12	0	24	30	39
2018	AO	10	34	33	16	7	0	44	23	207
2018	AO-03	10	39	33	14	5	0	49	18	133
2018	AO-04	5	20	32	29	14	0	25	43	41
2018	AO-05	0	0	53	24	24	0	0	47	13
2017	AO	5	33	36	15	10	0	39	25	255
2017	AO-02	8	62	23	8	0	0	69	8	13
2017	AO-03	6	32	38	15	8	1	38	23	175
2017	AO-04	2	22	36	24	15	0	25	39	41
2017	AO-05	0	34	17	18	31	0	34	49	12

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	10	19	38	23	10	0	33	29	188
2019	AO-02	0	8	50	25	17	0	42	8	12
2019	AO-03	11	19	34	27	9	0	36	30	122
2019	AO-04	15	25	53	7	0	0	7	40	37
2018	AO	11	23	37	21	8	0	29	33	202
2018	AO-03	8	23	34	25	10	0	35	31	131
2018	AO-04	22	31	41	6	0	0	6	54	38
2018	AO-05	29	19	38	5	9	0	14	47	13
2017	AO	8	26	39	18	9	1	27	34	252
2017	AO-02	0	8	54	31	8	0	38	8	13
2017	AO-03	5	25	41	17	9	1	27	31	172
2017	AO-04	17	39	29	7	7	0	15	56	41
2017	AO-05	24	17	26	34	0	0	34	40	12

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	15	41	23	9	7	5	1	59	17	192
2019	AO-02	17	33	33	0	8	8	0	55	9	12
2019	AO-03	16	42	20	8	7	6	1	62	16	124
2019	AO-04	13	50	24	5	7	0	0	63	12	39
2018	AO	12	38	31	11	6	2	0	51	17	207
2018	AO-03	10	37	38	8	5	2	0	48	13	133
2018	AO-04	12	47	17	14	7	3	0	61	22	41
2018	AO-05	24	19	9	38	9	0	0	43	47	13
2017	AO	11	34	23	11	13	7	0	49	26	253
2017	AO-02	8	15	54	23	0	0	0	23	23	13
2017	AO-03	14	32	24	10	12	8	1	50	23	173
2017	AO-04	5	46	17	7	17	7	0	55	27	41
2017	AO-05	9	42	18	0	31	0	0	51	31	12

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	17	34	19	16	11	3	1	52	28	193
2019	AO-02	25	42	0	25	8	0	0	67	33	12
2019	AO-03	16	33	19	17	11	3	1	51	30	125
2019	AO-04	13	32	26	13	13	3	0	46	27	39
2018	AO	14	35	20	17	14	1	0	49	32	205
2018	AO-03	14	35	23	15	13	0	0	49	28	133
2018	AO-04	12	25	14	25	25	0	0	37	49	39
2018	AO-05	19	33	9	14	24	0	0	53	38	13
2017	AO	14	27	24	18	16	0	0	41	34	253
2017	AO-02	8	46	31	15	0	0	0	54	15	13
2017	AO-03	14	28	24	19	14	1	1	43	34	174
2017	AO-04	10	18	30	17	25	0	0	28	42	40
2017	AO-05	27	8	34	0	31	0	0	35	31	12

Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	8	92	192
2019	AO-02	8	92	12
2019	AO-03	8	92	125
2019	AO-04	13	87	38
2017	AO	9	91	255
2017	AO-02	0	100	13
2017	AO-03	11	89	175
2014	AO	8	92	275
2014	AO-03	9	91	181
2014	AO-05	0	100	14

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	57	43	16
2019	AO-03	48	52	10
2017	AO	68	32	22
2017	AO-03	72	28	18
2014	AO	60	40	23
2014	AO-03	64	36	17

Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	23	41	17	7	6	5	1	25	75	193
2019	AO-02	25	17	33	17	0	8	0	27	73	12
2019	AO-03	20	46	18	4	5	6	1	22	78	125
2019	AO-04	19	42	16	16	7	0	0	19	81	39
2018	AO	34	36	17	5	5	2	0	35	65	207
2018	AO-03	34	38	16	5	6	2	0	35	65	134
2018	AO-04	29	25	25	9	5	5	0	31	69	40
2018	AO-05	33	43	19	0	0	0	5	35	65	13
2017	AO	35	37	14	3	4	6	1	38	62	255
2017	AO-02	38	23	15	15	0	0	8	42	58	13
2017	AO-03	34	38	13	3	3	7	1	38	62	175
2017	AO-04	37	32	22	0	5	5	0	39	61	41
2017	AO-05	48	27	8	0	9	8	0	52	48	12

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	53	47	135
2019	AO-03	50	50	90
2019	AO-04	54	46	31

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	39	61	134
2019	AO-03	40	60	89
2019	AO-04	36	64	31
2018	AO	36	64	130
2018	AO-03	36	64	86
2018	AO-04	25	75	26

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	4	21	22	18	24	3	8	28	47	135
2019	AO-03	4	22	25	17	19	2	11	30	42	90
2019	AO-04	3	16	26	18	29	7	0	21	51	31
2018	AO	9	13	29	14	19	1	15	27	39	132
2018	AO-03	7	16	26	12	21	1	16	28	40	87
2018	AO-04	10	0	49	24	8	0	8	11	35	26
2017	AO	7	13	25	14	18	3	20	25	42	146
2017	AO-03	8	13	28	14	18	1	18	26	40	100
2017	AO-04	0	8	17	21	21	0	33	12	63	24

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	3	15	17	23	30	2	11	20	61	135
2019	AO-03	3	15	19	22	26	2	12	22	56	90
2019	AO-04	3	13	20	22	33	3	7	18	60	31
2018	AO	5	11	19	18	31	2	13	20	58	132
2018	AO-03	4	12	18	17	31	1	18	19	59	87
2018	AO-04	8	8	29	20	28	0	6	17	52	26
2017	AO	4	9	22	15	27	5	17	17	54	147
2017	AO-03	4	11	26	12	25	2	20	19	48	100
2017	AO-04	0	8	13	21	33	8	17	11	72	24

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	AO	54	14	11	5	7	1	8	74	14	191
2019	AO-02	42	42	0	0	17	0	0	83	17	12
2019	AO-03	52	14	10	6	7	2	10	75	14	123
2019	AO-04	59	11	8	8	10	0	5	73	18	39
2018	AO	53	12	12	3	7	1	11	75	12	207
2018	AO-03	52	13	10	2	8	2	13	76	12	133
2018	AO-04	55	14	13	5	7	0	5	74	13	41
2018	AO-05	48	0	28	19	0	0	5	51	20	13

Report a problem on this page

Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for the Public Service by Question 94. Please indicate your occupational group and level. Occupational group and level - AO

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment