2019 Public Service Employee Survey Results for the Public Service by Question 94. Please indicate your occupational group and level. Occupational group and level - AC

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 48 39 6 6 0 0 0 87 6 30
2019 AC-01 42 52 6 0 0 0 0 94 0 15
2017 AC 46 37 4 10 4 0 0 83 14 23
2017 AC-01 63 22 8 8 0 0 0 84 8 12
2014 AC 30 42 21 3 4 0 0 72 7 52
2014 AC-01 14 52 27 7 0 0 0 66 7 26
2014 AC-02 42 38 11 0 9 0 0 80 9 16
2011 AC 37 54 6 0 3 0 0 91 3 33
2011 AC-01 10 72 19 0 0 0 0 81 0 11
2008 AC 41 46 5 6 3 0 0 87 8 70

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 50 21 9 7 6 0 7 76 14 29
2019 AC-01 34 34 12 6 6 0 7 74 13 15
2017 AC 61 8 10 9 12 0 0 69 21 23
2017 AC-01 61 16 0 8 16 0 0 77 23 12
2014 AC 66 22 8 3 1 0 0 88 4 52
2014 AC-01 62 31 7 0 0 0 0 93 0 26
2014 AC-02 67 16 9 8 0 0 0 83 8 16
2011 AC 70 15 3 3 9 0 0 85 12 33
2011 AC-01 72 18 0 0 9 0 0 91 9 11
2008 AC 63 16 3 10 4 0 3 82 15 69

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 48 30 6 9 6 0 0 78 15 30
2019 AC-01 42 27 13 6 12 0 0 69 18 15
2017 AC 49 30 9 8 4 0 0 79 12 23
2017 AC-01 53 24 8 8 8 0 0 77 16 12
2014 AC 25 23 19 27 6 0 0 48 33 52
2014 AC-01 4 38 22 31 5 0 0 42 36 26
2014 AC-02 44 3 22 28 3 0 0 47 31 16
2011 AC 60 28 3 3 6 0 0 88 9 33
2011 AC-01 52 48 0 0 0 0 0 100 0 11

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 27 50 6 11 6 0 0 77 16 30
2019 AC-01 21 52 0 14 12 0 0 74 26 15
2018 AC 26 53 9 12 0 0 0 80 12 29
2018 AC-01 29 48 0 23 0 0 0 77 23 11
2017 AC 25 43 12 16 4 0 0 68 20 23
2017 AC-01 16 31 24 22 8 0 0 47 29 12
2014 AC 14 45 14 21 4 0 0 60 26 52
2014 AC-01 11 44 9 29 7 0 0 55 36 26
2014 AC-02 8 55 25 11 0 0 0 63 11 16
2011 AC 49 31 3 12 6 0 0 80 18 33
2011 AC-01 17 66 0 8 9 0 0 83 17 11
2008 AC 31 43 13 9 3 0 1 75 12 70

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 44 37 13 3 3 0 0 82 6 30
2019 AC-01 34 40 19 0 6 0 0 75 6 15
2017 AC 51 37 0 4 4 4 0 92 8 23
2017 AC-01 31 45 0 8 8 8 0 83 17 12
2014 AC 27 32 23 16 2 0 0 59 18 52
2014 AC-01 4 42 25 24 5 0 0 46 29 26
2014 AC-02 42 28 19 11 0 0 0 70 11 16

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 39 38 7 12 4 0 0 77 16 29
2019 AC-01 27 40 7 18 7 0 0 68 25 15
2018 AC 39 35 15 12 0 0 0 74 12 29
2018 AC-01 46 31 9 14 0 0 0 77 14 11
2017 AC 60 28 4 8 0 0 0 88 8 23
2017 AC-01 55 22 8 16 0 0 0 77 16 12
2014 AC 30 15 25 18 12 0 0 45 30 52
2014 AC-01 13 23 29 15 20 0 0 36 35 26
2014 AC-02 41 3 22 28 6 0 0 44 33 16
2011 AC 43 43 0 9 6 0 0 85 15 33
2011 AC-01 26 56 0 17 0 0 0 83 17 11

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 34 40 20 3 3 0 0 74 6 30
2019 AC-01 21 33 33 6 6 0 0 55 12 15
2018 AC 28 44 9 18 0 0 0 73 18 29
2018 AC-01 15 24 22 40 0 0 0 38 40 11
2017 AC 50 29 12 9 0 0 0 79 9 23
2017 AC-01 37 31 24 8 0 0 0 69 8 12
2014 AC 20 35 25 14 6 0 0 55 20 52
2014 AC-01 19 29 37 5 10 0 0 48 15 26
2014 AC-02 14 38 17 28 3 0 0 52 31 16
2011 AC 43 45 6 0 6 0 0 88 6 33
2011 AC-01 8 83 9 0 0 0 0 91 0 11
2008 AC 45 39 5 7 4 0 0 83 11 70

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 32 24 14 17 13 0 0 56 30 29
2019 AC-01 20 21 20 12 26 0 0 42 38 15
2018 AC 22 48 15 12 4 0 0 70 15 29
2018 AC-01 7 54 8 23 9 0 0 60 32 11
2017 AC 21 41 26 4 8 0 0 63 12 23
2017 AC-01 8 39 30 8 16 0 0 47 23 12
2014 AC 14 28 20 29 9 1 0 42 38 52
2014 AC-01 4 26 23 30 15 2 0 31 46 26
2014 AC-02 8 36 14 36 5 0 0 44 41 16
2011 AC 28 42 3 18 9 0 0 70 27 33
2011 AC-01 17 46 0 36 0 0 0 64 36 11

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 43 37 7 13 0 0 0 80 13 29
2019 AC-01 28 45 13 13 0 0 0 74 13 15
2018 AC 37 39 12 12 0 0 0 76 12 29
2018 AC-01 15 54 9 23 0 0 0 68 23 11
2017 AC 40 41 15 0 4 0 0 81 4 23
2017 AC-01 24 39 29 0 8 0 0 63 8 12

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 46 35 6 10 3 0 0 81 13 29
2019 AC-01 21 61 6 12 0 0 0 82 12 15
2018 AC 47 39 6 8 0 0 0 86 8 29
2018 AC-01 32 46 8 14 0 0 0 78 14 11
2017 AC 33 54 4 0 4 5 0 92 4 23
2017 AC-01 24 61 8 0 8 0 0 84 8 12
2014 AC 29 22 29 11 8 0 0 52 19 52
2014 AC-01 9 40 24 12 15 0 0 49 27 26
2014 AC-02 41 3 39 14 3 0 0 44 16 16
2011 AC 52 31 3 9 6 0 0 82 15 33
2011 AC-01 36 47 0 18 0 0 0 82 18 11
2008 AC 42 39 11 4 4 0 0 81 8 69

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 28 35 13 20 3 0 0 63 23 29
2019 AC-01 14 40 26 13 6 0 0 55 19 15
2018 AC 33 43 12 12 0 0 0 76 12 28
2018 AC-01 15 40 23 23 0 0 0 54 23 11
2017 AC 21 50 25 0 4 0 0 71 4 23
2017 AC-01 0 61 31 0 8 0 0 61 8 12

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 46 37 10 7 0 0 0 83 7 29
2019 AC-01 27 46 20 6 0 0 0 74 6 15
2018 AC 35 36 18 11 0 0 0 71 11 29
2018 AC-01 15 32 31 22 0 0 0 47 22 11
2017 AC 64 23 13 0 0 0 0 87 0 23
2017 AC-01 37 47 16 0 0 0 0 84 0 12
2014 AC 47 34 10 7 1 0 0 81 8 52
2014 AC-01 45 35 10 10 0 0 0 80 10 26
2014 AC-02 44 33 14 6 3 0 0 77 9 16
2011 AC 69 27 0 0 3 0 0 97 3 33
2011 AC-01 53 47 0 0 0 0 0 100 0 11

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 33 29 11 17 10 0 0 62 27 28
2019 AC-01 21 33 14 12 19 0 0 55 31 15
2018 AC 35 36 3 23 4 0 0 71 27 29
2018 AC-01 15 46 0 31 9 0 0 60 40 11
2017 AC 29 53 11 4 4 0 0 81 8 23
2017 AC-01 16 47 22 8 8 0 0 63 16 12
2014 AC 9 29 20 25 17 0 0 38 42 52
2014 AC-01 4 18 21 25 32 0 0 22 57 26
2014 AC-02 3 44 16 34 3 0 0 47 37 16
2011 AC 39 27 15 9 6 0 3 69 16 33
2011 AC-01 26 10 36 19 9 0 0 36 28 11

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 33 25 22 10 10 0 0 58 20 28
2019 AC-01 7 40 21 12 19 0 0 48 31 15
2018 AC 43 21 12 21 4 0 0 64 24 29
2018 AC-01 29 16 15 32 9 0 0 45 41 11
2017 AC 30 32 14 11 13 0 0 63 24 23
2017 AC-01 8 39 16 22 16 0 0 47 37 12
2014 AC 12 30 17 23 17 0 0 42 40 52
2014 AC-01 9 21 23 22 25 0 0 30 47 26
2014 AC-02 3 47 8 28 14 0 0 50 43 16

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 38 29 10 20 3 0 0 67 23 30
2019 AC-01 28 39 14 12 6 0 0 68 18 15
2018 AC 35 38 12 12 4 0 0 73 15 29
2018 AC-01 15 45 9 23 9 0 0 59 32 11
2017 AC 43 42 7 4 4 0 0 85 8 23
2017 AC-01 24 47 14 8 8 0 0 71 16 12
2014 AC 10 30 36 14 10 0 0 40 24 51
2014 AC-01 4 22 39 20 15 0 0 26 35 26
2014 AC-02 3 46 35 8 9 0 0 48 17 15
2011 AC 55 27 6 6 6 0 0 82 12 33
2011 AC-01 27 55 10 9 0 0 0 81 9 11

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 36 50 7 4 3 0 0 87 7 29
2019 AC-01 21 60 13 0 6 0 0 81 6 15
2018 AC 31 53 4 12 0 0 0 85 12 29
2018 AC-01 7 62 9 23 0 0 0 68 23 11
2017 AC 45 42 13 0 0 0 0 87 0 23
2017 AC-01 16 69 16 0 0 0 0 84 0 12
2014 AC 24 54 17 4 1 0 0 78 6 52
2014 AC-01 33 38 22 7 0 0 0 71 7 26
2014 AC-02 3 83 11 0 3 0 0 86 3 16
2011 AC 62 27 6 0 6 0 0 88 6 33
2011 AC-01 36 55 9 0 0 0 0 91 0 11
2008 AC 51 35 4 5 4 0 0 86 10 70

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 61 16 12 10 0 0 0 78 10 30
2019 AC-01 62 13 12 13 0 0 0 75 13 15
2018 AC 44 17 29 0 4 3 3 65 4 29
2018 AC-01 53 16 32 0 0 0 0 68 0 11
2017 AC 47 39 14 0 0 0 0 86 0 23
2017 AC-01 46 47 8 0 0 0 0 92 0 12
2014 AC 24 61 11 1 1 0 2 87 2 52
2014 AC-01 36 52 7 0 0 0 5 93 0 26
2014 AC-02 11 78 8 3 0 0 0 89 3 16
2011 AC 28 33 24 3 9 0 3 63 12 33
2011 AC-01 18 55 27 0 0 0 0 73 0 11
2008 AC 19 29 21 20 10 0 1 49 30 70

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 13 26 23 34 4 0 0 37 40 30
2019 AC-01 7 19 25 42 7 0 0 49 26 15
2018 AC 0 22 26 44 5 0 3 51 22 29
2018 AC-01 0 40 23 30 7 0 0 37 40 11
2017 AC 5 23 24 38 9 0 0 48 28 23
2017 AC-01 0 16 16 69 0 0 0 69 16 12
2014 AC 14 40 21 23 1 1 0 24 55 52
2014 AC-01 15 46 32 5 2 0 0 7 61 26
2014 AC-02 17 31 8 44 0 0 0 44 47 16
2011 AC 13 27 36 18 3 0 3 22 41 33
2011 AC-01 9 27 56 8 0 0 0 8 36 11
2008 AC 17 33 24 15 6 1 4 22 52 70

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 4 15 27 28 20 3 4 51 20 30
2019 AC-01 0 18 14 27 27 6 7 63 21 15
2018 AC 3 16 17 44 17 0 3 63 20 29
2018 AC-01 8 18 30 38 0 0 7 41 28 11
2017 AC 4 8 13 29 34 4 8 71 14 23
2017 AC-01 8 8 16 24 22 8 16 59 20 12
2014 AC 17 26 23 12 20 2 0 33 44 52
2014 AC-01 20 29 34 4 11 2 0 16 50 26
2014 AC-02 20 25 11 8 36 0 0 44 44 16
2011 AC 13 23 27 15 12 0 9 30 40 33
2011 AC-01 9 17 46 10 18 0 0 28 26 11
2008 AC 9 15 33 19 17 1 5 38 26 69

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 16 21 24 29 6 0 4 37 38 30
2019 AC-01 12 28 14 25 13 0 7 41 44 15
2018 AC 12 15 36 32 5 0 0 38 27 29
2018 AC-01 8 15 40 31 7 0 0 38 23 11
2017 AC 4 19 29 33 8 7 0 45 25 23
2017 AC-01 8 16 47 16 0 14 0 18 27 12
2014 AC 17 30 20 10 17 2 4 28 50 51
2014 AC-01 16 36 27 7 4 5 5 13 57 25
2014 AC-02 22 17 16 8 36 0 0 44 39 16
2011 AC 21 30 36 6 3 0 3 9 53 33
2011 AC-01 18 47 26 10 0 0 0 10 64 11
2008 AC 15 33 24 10 10 2 5 22 52 70

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 10 13 20 28 26 0 4 56 23 30
2019 AC-01 0 13 26 20 33 0 7 58 14 15
2018 AC 0 4 29 51 14 0 3 67 4 29
2018 AC-01 0 0 32 47 15 0 7 66 0 11
2017 AC 4 9 25 35 23 4 0 61 13 23
2017 AC-01 8 8 23 24 30 8 0 58 17 12
2014 AC 1 22 26 24 21 0 6 48 24 50
2014 AC-01 0 17 38 24 9 0 12 37 20 26
2014 AC-02 3 15 14 29 38 0 0 67 18 15
2011 AC 13 13 38 24 6 3 3 32 28 32
2011 AC-01 8 20 38 26 0 8 0 28 31 11
2008 AC 16 33 19 13 15 0 4 29 51 70

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 13 6 28 36 17 0 0 53 19 30
2019 AC-01 0 6 27 46 20 0 0 67 6 15
2018 AC 4 21 24 37 14 0 0 52 25 28
2018 AC-01 10 31 10 35 15 0 0 50 40 10
2017 AC 0 4 46 35 4 4 7 43 4 23
2017 AC-01 0 0 39 31 8 8 14 50 0 12
2014 AC 10 30 33 6 19 1 1 25 41 52
2014 AC-01 15 32 40 7 4 0 2 11 48 26
2014 AC-02 3 22 33 0 39 3 0 40 26 16
2011 AC 27 12 30 12 9 0 9 23 43 33
2011 AC-01 18 0 46 10 17 0 10 30 20 11
2008 AC 20 32 25 8 14 0 2 22 53 68

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 9 9 11 43 24 0 4 70 19 30
2019 AC-01 6 6 7 45 28 0 7 79 13 15
2018 AC 3 17 20 37 20 0 3 58 21 27
2018 AC-01 8 27 14 37 8 0 7 48 37 11
2017 AC 9 0 17 37 23 4 11 69 11 23
2017 AC-01 8 0 8 31 24 8 22 78 11 12
2014 AC 6 21 24 17 21 6 5 43 30 52
2014 AC-01 5 21 28 22 12 7 5 39 29 26
2014 AC-02 3 28 13 11 36 3 6 51 34 16
2011 AC 18 15 24 24 3 6 9 33 39 33
2011 AC-01 9 28 18 27 0 18 0 33 46 11
2008 AC 11 17 21 27 17 1 5 47 31 70

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 13 21 23 23 20 0 0 43 34 30
2019 AC-01 6 21 26 26 20 0 0 46 27 15
2018 AC 3 6 46 33 9 0 3 43 10 29
2018 AC-01 8 7 47 32 0 0 7 34 16 11
2017 AC 6 13 22 40 7 12 0 53 21 23
2017 AC-01 0 8 24 45 0 23 0 59 10 12
2014 AC 13 28 28 7 20 3 1 28 43 52
2014 AC-01 10 24 52 7 7 0 0 14 34 26
2014 AC-02 14 31 6 3 39 8 0 45 49 16

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 16 16 31 21 14 0 4 36 33 30
2019 AC-01 12 19 34 14 13 0 7 29 33 15
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 51 20 14 3 9 0 4 74 12 30
2019 AC-01 34 33 14 6 12 0 0 68 18 15
2017 AC 63 8 4 12 13 0 0 71 25 23
2017 AC-01 61 8 8 8 16 0 0 69 23 12
2014 AC 60 20 3 1 2 2 12 93 3 51
2014 AC-01 49 22 2 0 2 5 20 95 3 26
2014 AC-02 72 14 6 3 0 0 6 91 3 15
2011 AC 65 22 0 0 9 0 3 90 10 32
2011 AC-01 61 29 0 0 9 0 0 91 9 11
2008 AC 58 17 8 8 4 0 4 78 13 70

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 14 39 17 15 12 3 0 55 28 29
2019 AC-01 6 28 21 14 24 6 0 37 41 15
2018 AC 29 35 14 13 3 3 3 68 16 29
2018 AC-01 29 24 22 26 0 0 0 52 26 11
2017 AC 16 45 16 5 8 9 0 68 15 23
2017 AC-01 0 61 16 0 16 8 0 66 17 12
2014 AC 12 24 23 10 6 9 15 48 22 52
2014 AC-01 11 22 28 15 4 20 0 42 24 26
2014 AC-02 6 23 16 8 11 0 36 44 30 16

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 40 17 14 14 15 0 0 57 29 30
2019 AC-01 34 7 14 20 24 0 0 42 44 15
2018 AC 43 39 3 15 0 0 0 82 15 29
2018 AC-01 29 54 0 18 0 0 0 82 18 11
2017 AC 36 45 11 0 8 0 0 81 8 23
2017 AC-01 0 71 14 0 16 0 0 71 16 12
2014 AC 34 33 17 9 8 0 0 67 16 52
2014 AC-01 19 36 17 19 9 0 0 55 28 26
2014 AC-02 47 28 16 0 9 0 0 75 9 16

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 30 43 17 4 7 0 0 73 10 29
2019 AC-01 20 48 19 7 6 0 0 68 13 15
2018 AC 44 44 3 9 0 0 0 88 9 29
2018 AC-01 38 54 0 9 0 0 0 91 9 11
2017 AC 44 43 14 0 0 0 0 86 0 23
2017 AC-01 22 71 8 0 0 0 0 92 0 12
2014 AC 27 47 17 7 1 0 0 74 9 52
2014 AC-01 16 51 22 11 0 0 0 67 11 26
2014 AC-02 39 39 14 6 3 0 0 78 9 16

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 37 24 23 7 10 0 0 60 17 30
2019 AC-01 27 26 33 0 13 0 0 54 13 15
2018 AC 44 33 17 6 0 0 0 77 6 29
2018 AC-01 38 40 14 9 0 0 0 77 9 11
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 42 34 13 0 12 0 0 75 12 30
2019 AC-01 21 40 13 0 25 0 0 62 25 15

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 35 32 4 16 13 0 0 67 30 29
2019 AC-01 27 27 7 12 26 0 0 55 38 15
2018 AC 41 27 20 12 0 0 0 68 12 29
2018 AC-01 23 38 23 17 0 0 0 60 17 11
2017 AC 30 39 11 13 8 0 0 68 21 23
2017 AC-01 16 39 14 16 16 0 0 55 31 12
2014 AC 14 28 24 7 10 17 1 50 20 52
2014 AC-01 11 38 15 10 19 5 2 53 31 26
2014 AC-02 5 16 34 6 3 36 0 34 13 16
2011 AC 49 33 6 6 6 0 0 82 12 33
2011 AC-01 37 36 8 10 9 0 0 73 19 11
2008 AC 34 37 15 11 3 0 0 71 14 70

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 52 13 16 16 4 0 0 65 19 30
2019 AC-01 36 13 19 25 7 0 0 49 32 15
2018 AC 40 47 7 6 0 0 0 87 6 29
2018 AC-01 23 60 9 9 0 0 0 82 9 11
2017 AC 43 32 13 8 4 0 0 75 12 23
2017 AC-01 16 45 16 16 8 0 0 61 23 12
2014 AC 35 29 23 6 4 2 0 65 11 52
2014 AC-01 18 36 30 4 7 5 0 57 11 26
2014 AC-02 47 24 14 11 3 0 0 71 14 16
2011 AC 46 43 3 6 3 0 0 89 9 33
2011 AC-01 27 56 8 9 0 0 0 83 9 11
2008 AC 40 30 14 10 6 0 0 71 15 70

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 41 24 19 13 3 0 0 65 16 30
2019 AC-01 34 21 19 19 6 0 0 56 25 15
2018 AC 49 45 0 3 4 0 0 94 6 28
2018 AC-01 48 44 0 0 9 0 0 91 9 11
2017 AC 38 38 9 11 4 0 0 76 15 23
2017 AC-01 16 47 8 22 8 0 0 63 29 12
2014 AC 33 29 18 13 7 0 0 62 20 52
2014 AC-01 14 48 12 19 7 0 0 62 26 26
2014 AC-02 47 11 28 6 9 0 0 58 14 16
2011 AC 58 30 0 3 9 0 0 88 12 33
2011 AC-01 45 36 0 0 18 0 0 82 18 11
2008 AC 34 37 12 13 3 1 0 71 16 70

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 74 23 4 0 0 0 0 96 0 30
2019 AC-01 68 32 0 0 0 0 0 100 0 15
2017 AC 91 4 0 5 0 0 0 95 5 23
2017 AC-01 92 8 0 0 0 0 0 100 0 12
2014 AC 74 17 4 0 3 0 2 93 3 51
2014 AC-01 81 9 0 0 5 0 5 95 5 26
2014 AC-02 69 25 6 0 0 0 0 94 0 15
2011 AC 79 12 6 3 0 0 0 91 3 33
2011 AC-01 82 8 10 0 0 0 0 90 0 11
2008 AC 76 10 6 1 4 0 3 89 6 69

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 42 28 4 6 10 7 3 78 18 29
2019 AC-01 34 20 0 12 19 14 0 64 36 15
2017 AC 63 25 8 0 4 0 0 88 4 23
2017 AC-01 61 16 16 0 8 0 0 77 8 12
2014 AC 28 15 20 9 6 7 15 55 20 52
2014 AC-01 13 17 17 12 9 7 25 44 31 26
2014 AC-02 47 11 17 6 6 6 8 68 13 16
2011 AC 46 30 6 0 12 0 6 81 13 33
2011 AC-01 27 64 0 0 9 0 0 91 9 11

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 61 17 6 6 10 0 0 78 16 30
2019 AC-01 55 6 7 12 20 0 0 61 32 15
2018 AC 47 32 6 14 0 0 0 80 14 29
2018 AC-01 24 45 9 23 0 0 0 68 23 11
2017 AC 51 14 20 8 8 0 0 64 16 23
2017 AC-01 24 16 30 16 16 0 0 39 31 12

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 54 13 10 12 10 0 0 68 22 30
2019 AC-01 42 13 13 12 20 0 0 55 32 15
2018 AC 35 53 6 6 0 0 0 88 6 29
2018 AC-01 15 62 14 9 0 0 0 77 9 11
2017 AC 43 29 20 0 8 0 0 72 8 23
2017 AC-01 16 39 29 0 16 0 0 55 16 12
2014 AC 40 21 27 1 7 3 0 64 8 52
2014 AC-01 23 29 27 2 12 7 0 56 15 26
2014 AC-02 56 14 28 0 3 0 0 69 3 16
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 37 28 14 13 9 0 0 64 22 30
2019 AC-01 27 28 7 19 18 0 0 56 37 15
2018 AC 38 35 12 6 7 3 0 75 13 29
2018 AC-01 29 31 23 0 18 0 0 59 18 11
2017 AC 29 27 16 9 4 15 0 66 15 23
2017 AC-01 8 46 23 8 8 8 0 58 17 12
2014 AC 11 36 23 12 15 2 0 49 28 52
2014 AC-01 11 30 27 17 10 5 0 43 28 26
2014 AC-02 3 47 19 5 26 0 0 50 31 16
2011 AC 37 27 15 6 12 3 0 66 18 33
2011 AC-01 18 37 8 8 18 10 0 61 30 11

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 38 29 14 14 6 0 0 66 20 29
2019 AC-01 34 27 13 13 12 0 0 62 25 15
2018 AC 35 38 17 6 4 0 0 73 10 29
2018 AC-01 22 46 14 9 9 0 0 68 18 11
2017 AC 35 48 13 0 4 0 0 83 4 23
2017 AC-01 37 39 16 0 8 0 0 77 8 12
2014 AC 13 31 13 24 17 2 0 45 42 52
2014 AC-01 11 21 14 27 22 5 0 34 51 26
2014 AC-02 3 44 16 20 16 0 0 47 37 16
2011 AC 32 34 12 3 15 3 0 68 19 32
2011 AC-01 11 39 20 0 20 11 0 55 22 10
2008 AC 34 31 18 9 4 4 0 68 13 70

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 30 31 20 10 9 0 0 61 19 30
2019 AC-01 20 34 26 7 12 0 0 55 19 15
2018 AC 29 31 24 9 4 3 0 62 13 29
2018 AC-01 14 29 31 17 9 0 0 43 26 11
2017 AC 17 36 24 4 4 15 0 63 9 23
2017 AC-01 0 39 37 8 8 8 0 43 17 12
2014 AC 7 32 13 25 19 3 1 40 46 52
2014 AC-01 4 16 22 27 22 7 2 22 54 26
2014 AC-02 3 44 5 26 22 0 0 47 48 16
2011 AC 15 36 21 6 15 6 0 55 22 33
2011 AC-01 18 26 28 9 9 10 0 49 20 11
2008 AC 13 31 24 15 7 9 0 49 24 70

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 30 47 0 17 6 0 0 77 23 30
2019 AC-01 20 61 0 7 12 0 0 81 19 15
2018 AC 11 39 37 6 7 0 0 51 13 29
2018 AC-01 0 35 39 8 18 0 0 35 26 11
2017 AC 21 43 19 4 4 5 4 70 9 23
2017 AC-01 8 47 30 8 8 0 0 55 16 12
2014 AC 7 31 19 16 22 6 0 39 40 52
2014 AC-01 7 26 22 16 22 7 0 36 41 26
2014 AC-02 3 39 16 14 29 0 0 41 42 16
2011 AC 31 27 18 12 9 3 0 60 22 33
2011 AC-01 18 36 18 9 9 10 0 60 20 11
2008 AC 14 43 18 16 6 4 0 59 22 70

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 26 19 27 7 3 14 4 55 12 30
2019 AC-01 19 26 34 0 6 14 0 53 7 15
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 34 46 9 7 0 4 0 83 7 30
2019 AC-01 14 66 13 0 0 7 0 86 0 15
2018 AC 20 58 12 9 0 0 0 79 9 29
2018 AC-01 7 62 23 9 0 0 0 68 9 11
2017 AC 28 63 9 0 0 0 0 91 0 23
2017 AC-01 30 63 8 0 0 0 0 92 0 12
2014 AC 28 28 25 11 7 1 0 57 18 52
2014 AC-01 12 35 31 10 12 0 0 47 22 26
2014 AC-02 39 25 20 14 3 0 0 64 17 16
2011 AC 22 54 9 6 9 0 0 76 15 33
2011 AC-01 18 64 0 18 0 0 0 82 18 11

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 24 35 13 14 6 7 0 64 22 29
2019 AC-01 7 40 19 14 12 7 0 51 28 15

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 20 35 22 13 3 7 0 59 17 30
2019 AC-01 7 36 32 12 6 7 0 46 19 15
2018 AC 18 46 11 19 3 4 0 66 23 29
2018 AC-01 7 30 14 32 8 9 0 40 44 11
2017 AC 22 44 22 8 4 0 0 67 12 23
2017 AC-01 0 53 24 16 8 0 0 53 23 12
2014 AC 35 30 16 14 1 5 0 68 15 52
2014 AC-01 21 40 17 12 0 10 0 68 13 26
2014 AC-02 42 22 17 17 2 0 0 64 19 16
2011 AC 49 27 15 3 3 3 0 78 6 33
2011 AC-01 27 36 8 9 9 10 0 70 20 11
2008 AC 35 24 16 15 3 3 3 63 20 69

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 27 31 24 12 3 4 0 60 15 30
2019 AC-01 7 42 20 18 6 7 0 52 26 15
2018 AC 27 45 16 9 4 0 0 72 13 28
2018 AC-01 21 31 31 9 9 0 0 51 18 11

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 20 24 16 4 19 18 0 53 27 30
2019 AC-01 7 13 13 7 31 28 0 28 53 15
2018 AC 20 18 23 9 13 11 6 47 26 29
2018 AC-01 7 30 21 9 26 0 8 40 38 11
2017 AC 24 26 26 4 4 12 4 59 9 23
2017 AC-01 14 24 23 8 8 24 0 49 20 12
2014 AC 10 26 22 7 14 19 2 45 27 52
2014 AC-01 9 35 27 12 8 7 2 49 22 26
2014 AC-02 6 14 17 4 23 36 0 31 42 16
2011 AC 18 27 12 9 12 16 6 58 27 33
2011 AC-01 17 36 8 0 18 20 0 67 23 11

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 27 26 21 19 3 4 0 56 23 30
2019 AC-01 7 26 21 32 6 7 0 36 41 15
2018 AC 26 33 16 12 7 3 3 63 20 29
2018 AC-01 21 32 14 16 18 0 0 52 34 11
2017 AC 45 33 11 4 4 4 0 81 8 23
2017 AC-01 16 39 22 8 8 8 0 59 17 12
2014 AC 29 16 19 12 21 2 0 46 35 52
2014 AC-01 9 24 33 7 25 2 0 34 33 26
2014 AC-02 47 5 9 20 19 0 0 53 39 16
2011 AC 41 19 13 22 6 0 0 60 28 32
2011 AC-01 39 21 11 19 10 0 0 60 29 10
2008 AC 20 43 18 12 4 3 0 64 17 70

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 26 14 17 18 18 7 0 43 38 28
2019 AC-01 7 13 13 20 33 13 0 23 62 15
2018 AC 16 32 19 6 20 0 6 51 28 29
2018 AC-01 21 16 14 16 34 0 0 36 50 11
2017 AC 16 31 20 12 12 9 0 52 26 23
2017 AC-01 8 22 24 23 16 8 0 32 42 12
2014 AC 11 22 20 18 10 16 3 41 34 52
2014 AC-01 12 31 17 22 14 0 4 45 37 26
2014 AC-02 6 8 27 11 9 36 3 23 32 16
2011 AC 24 18 18 15 12 3 9 48 30 33
2011 AC-01 17 20 9 17 18 10 10 45 44 11
2008 AC 14 33 27 15 7 1 3 49 22 70

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 56 11 13 9 4 4 4 72 14 30
2019 AC-01 60 7 7 12 0 7 7 78 14 15

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 55 12 7 3 9 0 14 78 14 30
2019 AC-01 55 12 0 0 12 0 21 85 15 15

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 40 24 13 6 6 7 4 71 14 30
2019 AC-01 19 40 13 0 6 14 7 76 8 15

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 36 17 10 6 10 11 10 67 21 30
2019 AC-01 25 20 7 6 7 14 20 69 20 15

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 36 10 3 21 14 11 6 55 41 30
2019 AC-01 31 6 0 28 14 14 6 46 54 15

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 69 7 6 4 7 7 0 82 11 30
2019 AC-01 72 7 0 7 7 7 0 85 15 15

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 61 7 3 0 14 15 0 80 16 28
2019 AC-01 50 6 0 0 13 31 0 81 19 14

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 52 7 12 4 7 11 7 72 13 29
2019 AC-01 40 0 12 7 6 21 13 62 20 15

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 20 34 14 12 13 7 0 58 27 30
2019 AC-01 0 48 7 12 19 14 0 55 36 15
2018 AC 24 32 32 7 3 3 0 57 10 29
2018 AC-01 0 43 31 18 8 0 0 43 26 11
2017 AC 24 34 26 8 4 4 0 61 12 23
2017 AC-01 8 39 22 16 8 8 0 51 25 12

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 37 30 13 6 10 4 0 70 17 30
2019 AC-01 21 39 13 6 13 7 0 65 21 15
2018 AC 43 44 9 4 0 0 0 87 4 28
2018 AC-01 38 40 14 9 0 0 0 77 9 11
2017 AC 47 38 11 0 4 0 0 85 4 23
2017 AC-01 24 47 22 0 8 0 0 71 8 12
2014 AC 33 31 20 10 3 2 0 66 13 52
2014 AC-01 16 48 17 9 5 5 0 68 15 26
2014 AC-02 44 17 22 14 3 0 0 61 16 16
2011 AC 50 30 9 0 6 6 0 85 6 33
2011 AC-01 46 27 8 0 9 10 0 81 10 11

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 52 21 17 3 4 4 0 76 7 29
2019 AC-01 40 33 19 0 0 7 0 79 0 15
2018 AC 32 47 18 0 4 0 0 79 4 29
2018 AC-01 29 40 23 0 9 0 0 68 9 11
2017 AC 50 42 4 0 4 0 0 92 4 23
2017 AC-01 39 53 0 0 8 0 0 92 8 12
2014 AC 41 20 22 10 3 3 0 63 14 52
2014 AC-01 25 27 26 12 5 5 0 55 18 26
2014 AC-02 50 8 26 11 3 2 0 59 15 16

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 47 20 20 6 3 4 0 70 10 30
2019 AC-01 34 26 20 6 6 7 0 65 13 15
2018 AC 55 32 9 4 0 0 0 87 4 28
2018 AC-01 60 8 23 9 0 0 0 68 9 11
2017 AC 67 29 0 4 0 0 0 96 4 23
2017 AC-01 53 39 0 8 0 0 0 92 8 12
2014 AC 32 36 16 11 5 1 0 68 16 52
2014 AC-01 16 50 19 10 5 0 0 66 15 26
2014 AC-02 39 28 9 16 6 2 0 68 23 16
2011 AC 49 33 6 0 12 0 0 82 12 33
2011 AC-01 37 36 8 0 18 0 0 73 18 11
2008 AC 40 43 13 3 0 0 0 83 3 69

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 40 33 17 6 0 4 0 76 7 30
2019 AC-01 13 54 20 6 0 7 0 72 6 15
2018 AC 52 21 21 3 4 0 0 73 7 29
2018 AC-01 43 9 31 8 9 0 0 52 17 11
2017 AC 51 36 0 8 5 0 0 87 13 23
2017 AC-01 30 55 0 16 0 0 0 84 16 12
2014 AC 32 12 32 8 14 2 0 45 22 52
2014 AC-01 11 19 48 5 15 2 0 31 20 26
2014 AC-02 42 8 19 14 14 3 0 51 29 16
2011 AC 43 33 12 3 9 0 0 76 12 33
2011 AC-01 18 45 18 9 9 0 0 64 18 11

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 44 24 17 9 3 4 0 70 13 30
2019 AC-01 27 33 20 6 6 7 0 65 13 15
2018 AC 43 36 14 0 7 0 0 79 7 29
2018 AC-01 37 24 22 0 18 0 0 60 18 11
2017 AC 50 38 5 4 4 0 0 87 8 23
2017 AC-01 37 47 0 8 8 0 0 84 16 12
2014 AC 27 23 23 18 8 0 0 50 26 52
2014 AC-01 5 33 41 12 10 0 0 37 22 26
2014 AC-02 42 16 6 31 6 0 0 58 37 16
2011 AC 40 42 3 6 9 0 0 82 15 33
2011 AC-01 18 64 0 9 9 0 0 82 18 11
2008 AC 38 43 4 9 5 0 0 82 14 70

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 34 16 26 6 6 7 4 57 14 30
2019 AC-01 21 13 33 12 6 7 7 40 21 15
2018 AC 25 38 22 9 4 3 0 65 13 29
2018 AC-01 29 22 31 9 9 0 0 51 18 11
2017 AC 46 26 8 4 9 8 0 78 14 23
2017 AC-01 30 24 16 8 8 16 0 63 18 12
2014 AC 14 21 44 8 7 4 2 38 15 52
2014 AC-01 5 29 36 7 12 7 5 38 21 26
2014 AC-02 6 17 61 11 3 2 0 23 14 16
2011 AC 43 30 6 3 12 6 0 78 16 33
2011 AC-01 18 45 9 0 18 10 0 70 20 11
2008 AC 36 30 10 7 8 6 3 73 16 69
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 AC 23 51 27 30
2019 AC-01 20 54 26 15
2018 AC 29 47 24 29
2018 AC-01 17 46 38 11
2017 AC 21 63 16 23
2017 AC-01 23 61 16 12
2014 AC 12 56 32 52
2014 AC-01 7 72 21 26
2014 AC-02 22 28 50 16
2011 AC 29 40 31 33
2011 AC-01 17 45 38 11
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 21 53 14 6 0 4 3 79 7 30
2019 AC-01 21 45 20 6 0 7 0 72 6 15

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 41 37 4 6 6 4 3 84 13 30
2019 AC-01 28 40 0 12 12 7 0 74 26 15
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 AC 35 65 28
2019 AC-01 52 48 13

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 20 20 10 6 12 25 7 59 27 30
2019 AC-01 0 20 14 12 18 28 7 31 46 15
2018 AC 26 24 11 6 6 18 9 68 17 29
2018 AC-01 21 32 14 9 9 8 8 62 21 11
2017 AC 25 16 18 4 4 33 0 62 12 23
2017 AC-01 0 14 16 8 8 55 0 31 35 12
2014 AC 9 20 18 7 18 28 0 41 35 52
2014 AC-01 9 29 18 0 22 22 0 49 28 26
2014 AC-02 3 14 11 17 19 36 0 25 57 16

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 30 44 6 3 9 7 0 80 13 30
2019 AC-01 7 55 6 6 12 14 0 72 21 15
2018 AC 29 34 19 6 4 6 3 68 11 29
2018 AC-01 29 31 23 9 9 0 0 59 18 11
2017 AC 33 35 10 0 4 18 0 83 5 23
2017 AC-01 8 61 0 0 8 24 0 90 10 12
2014 AC 25 25 14 12 16 10 0 55 30 52
2014 AC-01 11 36 7 10 17 19 0 58 33 26
2014 AC-02 39 11 14 17 19 0 0 50 36 16
2011 AC 40 35 9 0 6 9 0 83 6 33
2011 AC-01 18 44 19 0 9 10 0 69 10 11
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 AC 21 79 29
2018 AC 0 100 29
2018 AC-01 0 100 11

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 AC 20 80 29

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 13 21 10 10 10 29 7 54 31 29
2019 AC-01 0 27 6 12 12 36 7 48 42 15
2018 AC 26 15 19 4 4 27 6 62 10 29
2018 AC-01 29 15 14 9 9 17 8 58 24 11
2017 AC 29 8 0 4 4 50 5 83 17 23
2017 AC-01 0 16 0 8 8 69 0 50 50 12
2014 AC 9 16 24 6 10 33 2 39 24 52
2014 AC-01 7 26 19 12 7 24 5 47 27 26
2014 AC-02 3 6 26 0 17 49 0 16 33 16

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 27 47 6 6 6 4 4 80 13 30
2019 AC-01 7 54 7 12 6 7 7 71 21 15
2018 AC 35 24 22 4 4 12 0 67 8 29
2018 AC-01 37 23 14 9 9 9 0 65 19 11
2017 AC 29 43 0 0 4 24 0 95 5 23
2017 AC-01 0 53 0 0 8 39 0 87 13 12
2014 AC 24 27 22 7 12 5 2 55 21 52
2014 AC-01 7 38 19 15 12 4 5 50 30 26
2014 AC-02 39 14 25 0 17 5 0 56 18 16
2011 AC 41 37 12 3 3 3 0 81 6 32
2011 AC-01 31 49 0 10 10 0 0 80 20 10
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 21 41 16 10 12 0 0 61 23 30
2019 AC-01 14 54 6 7 19 0 0 68 26 15
2018 AC 23 27 18 10 16 3 3 54 27 28
2018 AC-01 16 33 25 10 16 0 0 49 26 10
2017 AC 26 18 12 20 25 0 0 44 44 23
2017 AC-01 14 16 16 23 31 0 0 30 55 12

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 20 30 24 16 6 4 0 52 24 30
2019 AC-01 20 33 26 6 7 7 0 58 14 15
2018 AC 8 26 41 19 3 3 0 36 22 29
2018 AC-01 8 15 60 17 0 0 0 23 17 11
2017 AC 10 40 33 12 5 0 0 50 17 23
2017 AC-01 8 45 23 24 0 0 0 53 24 12

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 30 41 3 14 9 4 0 73 24 30
2019 AC-01 26 48 6 13 0 7 0 79 14 15
2018 AC 14 40 29 6 3 3 6 59 10 29
2018 AC-01 8 57 29 0 7 0 0 65 7 11
2017 AC 21 43 24 0 13 0 0 63 13 23
2017 AC-01 22 24 39 0 16 0 0 45 16 12

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 24 30 26 7 6 7 0 58 14 30
2019 AC-01 27 46 6 7 6 7 0 79 14 15
2018 AC 26 26 25 7 10 3 3 55 18 29
2018 AC-01 30 23 21 18 9 0 0 53 27 11
2017 AC 32 30 25 4 9 0 0 62 13 23
2017 AC-01 31 37 16 8 8 0 0 69 16 12

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 45 28 3 10 3 4 7 82 15 29
2019 AC-01 58 20 6 0 0 8 8 92 0 14
2018 AC 43 24 18 3 3 3 6 73 6 29
2018 AC-01 45 16 23 8 0 0 9 66 9 11
2017 AC 41 35 4 4 5 0 11 85 10 23
2017 AC-01 31 37 8 8 0 0 16 81 9 12

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 34 18 10 19 10 4 4 57 32 29
2019 AC-01 28 23 8 20 6 8 8 60 31 14
2018 AC 29 30 23 10 3 3 3 62 14 29
2018 AC-01 38 17 28 17 0 0 0 55 17 11
2017 AC 50 25 8 8 9 0 0 75 17 23
2017 AC-01 53 24 8 8 8 0 0 77 16 12

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 34 30 19 4 10 4 0 66 14 30
2019 AC-01 21 46 19 0 6 7 0 73 6 15
2018 AC 43 28 21 0 4 5 0 74 4 29
2018 AC-01 29 25 38 0 9 0 0 54 9 11
2017 AC 33 41 18 4 4 0 0 75 8 23
2017 AC-01 30 31 23 8 8 0 0 61 16 12

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 27 37 16 7 10 4 0 66 17 30
2019 AC-01 27 39 26 0 0 7 0 72 0 15
2018 AC 28 28 17 21 0 3 3 59 22 29
2018 AC-01 15 17 29 40 0 0 0 32 40 11
2017 AC 28 46 17 9 0 0 0 74 9 23
2017 AC-01 30 39 24 8 0 0 0 69 8 12

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 34 41 6 9 7 4 0 77 16 30
2019 AC-01 21 54 6 12 0 7 0 81 13 15
2018 AC 29 35 15 10 6 3 3 68 16 29
2018 AC-01 15 37 17 18 14 0 0 51 32 11
2017 AC 19 53 16 4 8 0 0 72 12 23
2017 AC-01 8 53 16 8 16 0 0 61 23 12

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 34 31 13 3 16 4 0 67 20 30
2019 AC-01 28 33 13 6 12 7 0 67 19 15

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 30 21 20 13 11 4 3 54 25 30
2019 AC-01 26 27 20 13 0 7 6 62 15 15
2018 AC 30 24 41 3 0 3 0 55 3 29
2018 AC-01 18 24 52 7 0 0 0 41 7 11
2017 AC 25 53 12 0 10 0 0 79 10 23
2017 AC-01 31 45 24 0 0 0 0 76 0 12

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 53 4 14 10 9 4 7 63 21 29
2019 AC-01 44 0 15 6 13 8 14 56 25 14
2018 AC 34 25 30 3 4 3 3 62 7 29
2018 AC-01 15 38 38 0 9 0 0 53 9 11
2017 AC 66 18 4 4 4 0 3 87 9 23
2017 AC-01 69 16 8 8 0 0 0 84 8 12

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 57 3 13 6 10 4 7 67 18 29
2019 AC-01 36 6 19 6 13 7 13 52 24 15
2018 AC 46 6 30 6 7 3 3 55 14 29
2018 AC-01 45 0 38 0 17 0 0 45 17 11

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 47 19 10 4 13 7 0 72 18 30
2019 AC-01 34 26 6 7 12 14 0 71 22 15
2018 AC 64 3 19 8 4 3 0 69 12 29
2018 AC-01 59 0 18 14 9 0 0 59 23 11
2017 AC 59 15 8 0 12 4 3 79 13 23
2017 AC-01 45 8 16 0 23 8 0 58 25 12

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 33 27 14 9 7 7 3 67 18 30
2019 AC-01 20 27 13 19 0 14 6 60 24 15
2018 AC 50 25 21 3 0 3 0 76 3 29
2018 AC-01 46 32 23 0 0 0 0 77 0 11
2017 AC 56 28 8 4 4 0 0 84 8 23
2017 AC-01 29 39 16 8 8 0 0 69 16 12

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 49 14 13 7 13 4 0 65 21 29
2019 AC-01 40 7 20 13 12 7 0 51 27 15
2018 AC 64 10 11 9 4 3 0 76 13 29
2018 AC-01 51 17 14 9 9 0 0 68 18 11
2017 AC 44 31 10 4 12 0 0 75 16 23
2017 AC-01 22 47 0 8 23 0 0 69 31 12

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 53 7 3 4 0 4 29 90 6 28
2019 AC-01 52 0 0 0 0 7 40 100 0 15
2018 AC 49 9 9 3 0 3 27 84 4 29
2018 AC-01 54 0 14 0 0 0 32 79 0 11
2017 AC 50 13 8 0 4 0 26 84 5 23
2017 AC-01 45 8 8 0 8 0 31 77 11 12

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 57 14 7 0 4 4 14 87 4 29
2019 AC-01 58 7 7 0 0 7 20 90 0 15
2018 AC 64 17 0 0 4 3 12 96 4 29
2018 AC-01 60 22 0 0 9 0 9 90 10 11
2017 AC 63 19 0 6 0 0 12 93 7 23
2017 AC-01 55 30 0 0 0 0 16 100 0 12

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 65 10 7 7 7 4 0 78 15 29
2019 AC-01 60 13 7 13 0 7 0 78 14 15
2018 AC 42 12 20 6 12 3 6 59 19 29
2018 AC-01 32 31 23 0 15 0 0 62 15 11
2017 AC 61 25 9 0 5 0 0 86 5 23
2017 AC-01 61 31 8 0 0 0 0 92 0 12

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 49 25 10 4 11 0 0 75 15 28
2019 AC-01 35 44 14 8 0 0 0 78 8 14
2018 AC 38 18 24 6 6 3 6 61 13 29
2018 AC-01 30 0 47 0 14 0 9 33 15 11
2017 AC 57 24 8 11 0 0 0 81 11 23
2017 AC-01 61 31 8 0 0 0 0 92 0 12

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 14 36 31 9 6 4 0 52 17 30
2019 AC-01 14 26 27 19 6 7 0 44 27 15
2018 AC 12 26 50 7 4 3 0 38 10 29
2018 AC-01 8 15 60 9 9 0 0 23 18 11
2017 AC 19 34 30 8 9 0 0 53 17 23
2017 AC-01 0 53 23 16 8 0 0 53 23 12

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 16 9 37 24 6 4 4 32 28 30
2019 AC-01 19 13 33 14 6 7 7 24 38 15
2018 AC 20 15 18 30 14 3 0 45 36 28
2018 AC-01 31 17 9 23 21 0 0 43 48 11
2017 AC 13 16 26 34 10 0 0 45 29 23
2017 AC-01 8 23 16 39 14 0 0 53 31 12

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 34 27 31 0 4 4 0 64 4 30
2019 AC-01 14 42 30 0 7 7 0 60 8 15
2018 AC 32 37 11 7 7 5 0 74 14 29
2018 AC-01 22 29 14 17 18 0 0 51 35 11
2017 AC 36 38 4 18 0 4 0 77 19 23
2017 AC-01 8 61 8 16 0 8 0 75 17 12

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 24 31 20 19 6 0 0 54 25 30
2019 AC-01 7 42 20 18 13 0 0 49 31 15
2018 AC 27 34 24 3 7 3 3 64 11 29
2018 AC-01 23 29 23 8 18 0 0 51 26 11
2017 AC 20 56 4 16 0 4 0 79 17 23
2017 AC-01 8 53 8 23 0 8 0 66 25 12
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 AC 21 79 29
2019 AC-01 21 79 14
2017 AC 26 74 23
2014 AC 11 89 51
2014 AC-01 21 79 25
2014 AC-02 0 100 16
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 21 35 22 17 6 0 0 21 79 29
2019 AC-01 0 44 15 28 13 0 0 0 100 14
2018 AC 27 25 15 6 21 3 3 29 71 29
2018 AC-01 21 25 8 0 46 0 0 21 79 11
2017 AC 27 11 25 25 13 0 0 27 73 23
2017 AC-01 22 8 31 24 16 0 0 22 78 12

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 AC 64 36 23
2019 AC-01 71 29 14

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 AC 46 54 22
2019 AC-01 42 58 14
2018 AC 51 49 21

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 24 22 18 9 18 0 9 50 30 22
2019 AC-01 16 22 16 15 15 0 15 45 36 13
2018 AC 28 18 17 10 23 4 0 48 34 21
2017 AC 28 27 18 5 11 7 5 62 18 18
2017 AC-01 20 30 10 10 20 0 10 56 33 10

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 14 9 32 22 22 0 0 23 45 22
2019 AC-01 8 15 31 22 23 0 0 23 45 13
2018 AC 9 9 23 28 27 4 0 19 57 21
2017 AC 5 5 25 21 32 7 5 11 61 18
2017 AC-01 0 10 10 30 50 0 0 10 80 10

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AC 56 13 17 0 4 0 10 77 4 29
2019 AC-01 58 6 14 0 8 0 14 75 9 14
2018 AC 56 13 9 0 14 0 8 74 16 29
2018 AC-01 46 8 9 0 24 0 14 62 27 11
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