2019 Public Service Employee Survey Results for the Public Service by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	43	6	13	6	76	18	16226
2019	Non-shift worker	39	44	5	10	3	83	13	163092
2017	Shift worker	26	45	7	14	8	72	22	16076
2017	Non-shift worker	33	47	5	11	4	80	15	157598
2014	Shift worker	24	47	7	14	7	71	22	17547
2014	Non-shift worker	33	47	5	11	4	79	15	162592
2011	Shift worker	28	46	6	13	6	74	19	21786
2011	Non-shift worker	37	46	4	10	3	83	13	175411
2008	Shift worker	25	46	7	14	8	71	22	14571
2008	Non-shift worker	38	46	4	9	3	84	12	149312

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	67	18	6	4	3	2	87	7	16190
2019	Non-shift worker	67	19	5	5	3	1	87	8	162803
2017	Shift worker	64	21	6	4	3	2	87	7	16069
2017	Non-shift worker	66	19	5	6	3	1	86	9	157483
2014	Shift worker	62	22	6	5	3	2	86	8	17545
2014	Non-shift worker	64	20	5	6	3	1	85	9	162509
2011	Shift worker	64	19	6	5	3	3	86	8	21759
2011	Non-shift worker	67	18	5	6	3	1	86	9	175325
2008	Shift worker	64	20	6	5	3	2	86	8	14564
2008	Non-shift worker	67	18	4	6	3	1	86	10	149199

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	34	9	14	9	0	68	23	16186
2019	Non-shift worker	44	35	7	10	5	0	79	14	162846
2017	Shift worker	29	34	10	15	11	0	64	26	16059
2017	Non-shift worker	41	36	7	11	6	0	77	17	157450
2014	Shift worker	27	35	11	16	12	0	62	27	17544
2014	Non-shift worker	41	35	7	10	6	0	77	16	162481
2011	Shift worker	28	36	11	13	10	1	65	24	21746
2011	Non-shift worker	41	37	7	9	5	0	79	14	175019

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	25	39	11	16	8	0	64	24	16189
2019	Non-shift worker	29	40	12	13	5	0	70	18	162422
2018	Shift worker	22	43	10	16	8	0	66	25	14052
2018	Non-shift worker	25	45	10	13	6	1	70	19	146418
2017	Shift worker	22	37	12	17	13	0	58	30	16064
2017	Non-shift worker	26	40	11	14	7	0	67	22	157496
2014	Shift worker	18	37	13	19	13	0	56	32	17543
2014	Non-shift worker	25	39	12	15	8	0	64	24	162529
2011	Shift worker	23	41	12	14	9	1	64	23	21785
2011	Non-shift worker	28	41	12	12	6	1	69	18	175263
2008	Shift worker	20	40	13	17	10	0	60	27	14570
2008	Non-shift worker	26	42	13	12	6	1	69	19	149328

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	35	10	12	8	70	20	16135
2019	Non-shift worker	47	35	8	6	3	83	9	161920
2017	Shift worker	32	37	10	13	8	68	21	16019
2017	Non-shift worker	46	37	7	6	3	84	9	157056
2014	Shift worker	28	39	12	13	7	68	21	17543
2014	Non-shift worker	44	38	9	7	3	82	9	162460

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	32	30	14	11	12	0	1	63	23	16191
2019	Non-shift worker	47	32	9	7	4	0	0	79	12	162616
2018	Shift worker	28	32	15	13	12	0	0	60	25	14025
2018	Non-shift worker	43	34	10	8	4	0	0	78	12	146077
2017	Shift worker	27	31	15	12	14	0	1	58	27	16058
2017	Non-shift worker	43	33	10	8	5	0	0	77	13	157295
2014	Shift worker	23	31	17	14	13	1	1	55	28	17540
2014	Non-shift worker	38	34	12	9	6	0	1	73	15	162509
2011	Shift worker	25	35	16	12	11	1	1	61	23	21771
2011	Non-shift worker	40	36	10	8	5	0	1	77	13	175331

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	36	14	9	10	67	19	16207
2019	Non-shift worker	38	39	11	7	4	77	11	162956
2018	Shift worker	27	38	14	10	10	65	21	13988
2018	Non-shift worker	34	42	11	8	4	77	12	145645
2017	Shift worker	28	40	13	9	9	68	18	16066
2017	Non-shift worker	34	44	10	7	4	78	12	157474
2014	Shift worker	25	42	15	10	8	67	18	17550
2014	Non-shift worker	30	45	11	8	5	75	13	162600
2011	Shift worker	31	39	14	8	7	70	15	21768
2011	Non-shift worker	35	41	11	8	5	77	12	175178
2008	Shift worker	29	41	14	9	7	70	16	14516
2008	Non-shift worker	36	42	11	7	4	78	12	148513

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	31	17	15	15	53	30	16208
2019	Non-shift worker	29	37	15	12	7	66	19	162860
2018	Shift worker	19	28	18	15	20	47	35	14031
2018	Non-shift worker	26	35	17	12	9	62	22	146073
2017	Shift worker	19	29	17	16	19	48	35	16047
2017	Non-shift worker	26	36	16	13	9	62	22	157432
2014	Shift worker	15	30	19	18	18	45	36	17550
2014	Non-shift worker	22	36	17	15	10	58	25	162549
2011	Shift worker	15	33	19	17	16	48	33	21803
2011	Non-shift worker	22	38	16	14	10	60	24	175425

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	39	15	11	6	68	17	16136
2019	Non-shift worker	32	42	12	10	4	74	14	162167
2018	Shift worker	26	38	16	12	8	64	19	14026
2018	Non-shift worker	30	42	13	10	5	71	16	146249
2017	Shift worker	26	40	15	12	7	66	19	16053
2017	Non-shift worker	30	42	12	10	5	73	15	157371

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	36	14	8	7	0	71	15	16147
2019	Non-shift worker	45	38	9	5	2	0	83	7	162214
2018	Shift worker	33	39	13	8	6	1	73	14	14024
2018	Non-shift worker	45	40	9	4	2	0	85	6	146254
2017	Shift worker	31	38	14	9	8	1	69	17	16047
2017	Non-shift worker	42	40	10	5	3	0	82	8	157287
2014	Shift worker	27	39	17	9	7	1	67	16	17547
2014	Non-shift worker	39	40	11	6	3	1	80	9	162534
2011	Shift worker	28	41	15	8	7	1	69	15	21783
2011	Non-shift worker	38	42	10	6	3	1	81	9	175394
2008	Shift worker	33	39	14	7	6	1	73	13	14567
2008	Non-shift worker	43	39	9	5	3	1	83	8	149235

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	23	31	17	13	15	54	28	16167
2019	Non-shift worker	33	36	13	10	7	70	17	162591
2018	Shift worker	20	31	17	14	18	52	32	14015
2018	Non-shift worker	30	38	14	11	7	68	18	145941
2017	Shift worker	20	31	16	14	19	51	33	16036
2017	Non-shift worker	29	37	14	11	8	67	19	157305

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	33	12	4	5	79	9	16105
2019	Non-shift worker	53	33	9	3	2	86	5	161858
2018	Shift worker	44	36	11	5	4	80	9	13930
2018	Non-shift worker	51	35	9	3	2	86	5	145166
2017	Shift worker	46	35	11	4	3	82	7	16016
2017	Non-shift worker	53	34	8	3	2	87	5	157115
2014	Shift worker	53	32	10	3	3	84	6	17549
2014	Non-shift worker	60	29	8	2	1	89	4	162484
2011	Shift worker	51	34	9	3	2	86	5	21788
2011	Non-shift worker	59	31	7	2	1	89	4	175387

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	31	17	15	15	0	0	52	31	16146
2019	Non-shift worker	32	38	13	11	6	0	0	70	17	162164
2018	Shift worker	17	30	18	16	18	0	0	48	34	13995
2018	Non-shift worker	29	39	14	11	7	0	0	68	19	145661
2017	Shift worker	18	33	16	17	16	0	1	51	33	16000
2017	Non-shift worker	29	40	12	11	7	0	0	70	18	156949
2014	Shift worker	13	32	18	19	18	0	1	45	37	17551
2014	Non-shift worker	22	41	13	14	9	0	0	64	23	162580
2011	Shift worker	17	34	17	16	15	1	1	52	31	21756
2011	Non-shift worker	29	40	12	11	7	0	0	70	18	175268

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	23	29	19	13	15	53	28	16187
2019	Non-shift worker	36	34	15	9	6	70	15	162647
2018	Shift worker	20	29	18	15	17	49	32	13956
2018	Non-shift worker	33	35	15	10	7	68	17	145358
2017	Shift worker	21	30	17	15	15	52	31	16003
2017	Non-shift worker	33	35	14	10	6	69	17	157015
2014	Shift worker	17	30	20	16	16	48	32	17556
2014	Non-shift worker	29	36	15	11	8	65	19	162556

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	35	18	12	9	0	0	62	21	16032
2019	Non-shift worker	33	40	13	9	4	0	0	74	13	160764
2018	Shift worker	22	32	18	14	13	0	0	55	27	13979
2018	Non-shift worker	31	37	15	11	6	0	0	68	17	145674
2017	Shift worker	23	34	17	13	12	0	0	57	26	16003
2017	Non-shift worker	32	38	14	10	6	0	0	70	16	157010
2014	Shift worker	19	35	20	14	11	0	0	54	26	17543
2014	Non-shift worker	29	38	15	11	6	0	0	67	17	162530
2011	Shift worker	26	39	17	10	6	1	1	67	16	21752
2011	Non-shift worker	35	41	12	8	4	1	0	76	12	175165

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	37	13	6	5	76	11	16210
2019	Non-shift worker	44	38	10	5	3	82	8	162952
2018	Shift worker	36	38	14	7	5	74	12	14024
2018	Non-shift worker	41	40	11	6	3	80	9	146101
2017	Shift worker	36	39	13	6	5	75	12	15999
2017	Non-shift worker	41	40	11	6	3	81	9	156854
2014	Shift worker	36	42	13	5	4	78	10	17534
2014	Non-shift worker	40	40	11	6	3	80	9	162494
2011	Shift worker	40	41	10	6	3	81	9	21788
2011	Non-shift worker	41	41	9	6	3	83	8	175398
2008	Shift worker	38	44	9	6	3	82	9	14579
2008	Non-shift worker	42	42	8	6	3	84	8	149308

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	31	14	4	2	2	79	6	16124
2019	Non-shift worker	38	32	17	7	5	1	70	12	161967
2018	Shift worker	45	32	14	5	2	2	79	7	14069
2018	Non-shift worker	36	32	17	8	5	1	69	14	146604
2017	Shift worker	44	33	13	4	2	3	81	6	16072
2017	Non-shift worker	36	35	16	7	4	1	72	12	157536
2014	Shift worker	41	34	15	5	2	2	77	7	17551
2014	Non-shift worker	34	34	18	8	5	1	69	13	162601
2011	Shift worker	41	34	15	5	2	2	77	7	21788
2011	Non-shift worker	32	34	19	8	5	1	67	14	175352
2008	Shift worker	35	37	17	5	3	2	74	9	14562
2008	Non-shift worker	27	35	21	10	6	1	62	17	149297

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	13	23	31	18	11	1	2	31	37	16173
2019	Non-shift worker	10	24	36	19	9	1	1	28	35	162807
2018	Shift worker	14	26	31	18	9	1	2	27	41	14000
2018	Non-shift worker	11	25	36	18	8	1	1	26	37	146136
2017	Shift worker	13	23	32	16	10	2	4	27	39	15983
2017	Non-shift worker	11	24	36	17	8	1	3	27	36	156816
2014	Shift worker	12	28	33	16	7	1	3	24	42	17508
2014	Non-shift worker	11	28	36	16	7	1	2	23	40	162280
2011	Shift worker	11	28	32	17	8	1	4	26	41	21706
2011	Non-shift worker	12	27	35	16	7	1	2	24	40	174958
2008	Shift worker	12	29	33	16	6	1	3	23	43	14508
2008	Non-shift worker	12	29	35	16	6	1	2	23	41	149061

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	16	20	24	19	16	3	2	37	38	16136
2019	Non-shift worker	10	18	28	25	16	2	2	42	29	162310
2018	Shift worker	18	23	24	17	13	2	2	32	43	13945
2018	Non-shift worker	11	20	29	24	13	2	2	38	32	145623
2017	Shift worker	16	22	25	16	13	3	4	32	41	15939
2017	Non-shift worker	11	19	28	21	14	2	4	38	32	156413
2014	Shift worker	16	25	28	16	10	3	3	27	44	17503
2014	Non-shift worker	13	22	30	20	11	2	3	32	36	162136
2011	Shift worker	15	23	27	17	11	3	4	31	40	21684
2011	Non-shift worker	12	20	29	22	12	2	3	36	34	174788
2008	Shift worker	15	24	28	18	10	2	3	29	42	14500
2008	Non-shift worker	12	21	29	22	12	2	3	35	35	148812

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	16	21	26	17	13	3	4	32	40	16128
2019	Non-shift worker	15	24	30	18	10	2	2	29	41	162486
2018	Shift worker	18	23	26	15	10	3	4	28	45	13947
2018	Non-shift worker	17	24	29	17	9	2	2	26	43	145689
2017	Shift worker	17	21	25	15	10	4	7	28	44	15958
2017	Non-shift worker	17	23	29	16	9	2	4	26	43	156674
2014	Shift worker	19	25	26	14	8	3	5	24	48	17490
2014	Non-shift worker	21	25	28	14	7	2	3	23	48	162172
2011	Shift worker	17	24	26	15	8	4	6	25	46	21654
2011	Non-shift worker	18	24	29	15	8	2	4	25	45	174771
2008	Shift worker	16	25	28	16	7	3	5	25	45	14479
2008	Non-shift worker	17	24	30	17	8	2	3	26	43	148832

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	5	10	24	30	23	2	6	57	16	16092
2019	Non-shift worker	7	15	32	28	15	1	2	44	23	162008
2018	Shift worker	6	11	27	29	19	2	6	53	18	13920
2018	Non-shift worker	9	16	33	26	13	1	2	41	26	145345
2017	Shift worker	6	10	25	27	19	3	10	52	19	15881
2017	Non-shift worker	9	16	32	25	14	1	4	41	26	156067
2014	Shift worker	7	13	28	28	15	2	7	48	22	17471
2014	Non-shift worker	9	18	33	25	11	1	3	37	28	161750
2011	Shift worker	8	14	27	26	15	2	8	45	24	21627
2011	Non-shift worker	9	18	33	24	12	1	3	37	28	174566
2008	Shift worker	7	14	29	27	15	1	7	46	23	14460
2008	Non-shift worker	9	18	34	25	11	1	2	37	28	148777

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	16	18	23	20	18	2	3	40	35	16134
2019	Non-shift worker	14	20	28	20	14	1	2	35	36	162531
2018	Shift worker	20	21	24	17	13	2	3	32	43	13963
2018	Non-shift worker	17	23	28	18	11	1	2	30	42	145876
2017	Shift worker	18	19	24	17	14	2	6	34	40	15947
2017	Non-shift worker	17	22	27	17	12	2	4	30	41	156625
2014	Shift worker	20	23	25	16	11	2	4	28	45	17493
2014	Non-shift worker	21	25	27	15	8	1	3	24	48	162184
2011	Shift worker	17	22	26	17	11	2	5	30	41	21678
2011	Non-shift worker	18	24	28	16	9	1	3	26	45	174926
2008	Shift worker	15	22	28	19	11	1	4	32	39	14478
2008	Non-shift worker	17	24	28	17	10	1	3	28	43	148795

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	16	17	22	19	17	4	3	40	36	16102
2019	Non-shift worker	11	18	27	23	16	3	3	41	31	162124
2018	Shift worker	17	19	23	20	14	4	4	36	39	13934
2018	Non-shift worker	13	20	27	22	13	3	3	37	34	145355
2017	Shift worker	15	17	23	19	15	5	6	38	36	15950
2017	Non-shift worker	11	18	26	21	14	3	5	39	32	156657
2014	Shift worker	13	18	25	22	13	4	5	38	34	17485
2014	Non-shift worker	11	17	27	24	14	3	5	40	30	162092
2011	Shift worker	13	19	24	20	14	4	6	37	36	21654
2011	Non-shift worker	11	18	27	23	14	2	5	40	30	174662
2008	Shift worker	17	23	24	18	10	3	4	31	43	14490
2008	Non-shift worker	14	22	27	20	11	2	4	34	37	148950

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	15	19	26	18	15	3	3	35	37	16102
2019	Non-shift worker	14	22	32	17	10	2	2	29	38	162406
2018	Shift worker	18	22	26	16	11	3	4	29	43	13969
2018	Non-shift worker	16	24	32	16	8	2	2	25	42	146024
2017	Shift worker	16	20	27	15	11	4	7	29	40	15946
2017	Non-shift worker	16	23	32	15	9	2	4	25	41	156735
2014	Shift worker	16	22	29	15	9	4	5	26	42	17500
2014	Non-shift worker	18	24	31	14	7	2	3	23	45	162184

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	14	19	30	21	13	1	2	35	34	16160
2019	Non-shift worker	10	19	33	24	13	1	1	37	29	162717

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	68	14	7	3	3	0	5	86	6	16191
2019	Non-shift worker	70	15	6	4	2	0	3	88	6	162822
2017	Shift worker	64	16	7	3	3	1	6	86	6	16053
2017	Non-shift worker	69	16	5	4	2	0	3	88	6	157479
2014	Shift worker	65	17	6	3	3	1	5	87	6	17566
2014	Non-shift worker	71	15	5	4	3	0	3	89	6	162587
2011	Shift worker	65	16	6	4	3	1	5	86	7	21770
2011	Non-shift worker	69	15	5	4	3	0	3	87	7	175217
2008	Shift worker	62	14	6	4	4	1	9	85	9	14564
2008	Non-shift worker	67	13	5	4	4	0	6	86	8	149273

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	26	18	13	13	4	2	54	27	16177
2019	Non-shift worker	30	30	16	9	7	5	3	65	18	162736
2018	Shift worker	16	29	20	14	16	4	2	47	32	14025
2018	Non-shift worker	22	33	18	10	8	5	3	60	20	146048
2017	Shift worker	20	27	17	14	15	4	3	51	31	16048
2017	Non-shift worker	26	31	15	10	8	5	4	63	20	157436
2014	Shift worker	21	31	18	14	11	3	2	54	26	17565
2014	Non-shift worker	29	32	15	10	8	4	3	66	19	162587

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	28	12	12	11	1	0	65	23	16170
2019	Non-shift worker	47	29	9	9	6	1	0	76	15	162608
2018	Shift worker	30	29	12	13	14	1	0	60	27	14005
2018	Non-shift worker	41	31	10	10	7	1	0	73	17	145768
2017	Shift worker	32	29	12	13	13	1	1	62	26	16046
2017	Non-shift worker	43	31	9	9	7	1	0	74	16	157424
2014	Shift worker	31	31	13	13	11	1	0	63	24	17558
2014	Non-shift worker	43	30	9	10	7	1	0	74	17	162571

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	34	11	10	6	72	17	16183
2019	Non-shift worker	50	33	7	7	3	83	10	162546
2018	Shift worker	32	36	13	10	7	69	18	13997
2018	Non-shift worker	46	36	8	7	3	82	10	145785
2017	Shift worker	30	38	13	11	8	68	19	16021
2017	Non-shift worker	43	38	8	7	4	81	11	157239
2014	Shift worker	26	43	15	10	6	69	16	17554
2014	Non-shift worker	41	40	8	7	3	81	10	162515

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	36	18	8	6	1	1	68	14	16181
2019	Non-shift worker	43	36	11	5	3	1	0	81	8	162805
2018	Shift worker	25	39	20	8	7	2	1	65	15	14015
2018	Non-shift worker	38	40	13	5	3	1	0	79	8	146010

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	27	22	7	7	2	7	61	15	16221
2019	Non-shift worker	47	26	14	4	3	1	4	77	8	162942

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	31	15	10	9	0	0	66	19	16214
2019	Non-shift worker	42	31	12	8	5	1	1	75	13	162879
2018	Shift worker	30	33	14	11	10	0	0	64	21	13999
2018	Non-shift worker	38	35	12	8	5	1	0	74	14	145744
2017	Shift worker	30	34	14	11	10	1	1	64	22	16070
2017	Non-shift worker	38	36	11	8	5	1	0	75	14	157520
2014	Shift worker	28	35	16	11	9	1	0	64	20	17562
2014	Non-shift worker	37	36	12	9	6	1	0	74	14	162615
2011	Shift worker	27	36	15	12	10	0	0	63	22	21789
2011	Non-shift worker	34	37	12	10	6	1	0	72	16	175338
2008	Shift worker	25	35	14	13	11	1	1	61	25	14571
2008	Non-shift worker	32	36	12	11	8	1	1	68	19	149318

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	28	15	7	7	2	1	70	15	16179
2019	Non-shift worker	50	27	11	5	4	2	1	79	10	162737
2018	Shift worker	36	30	15	9	9	1	1	67	18	13959
2018	Non-shift worker	46	30	11	6	4	2	1	78	11	145532
2017	Shift worker	36	31	14	8	8	2	1	69	17	16060
2017	Non-shift worker	46	31	11	6	4	2	1	78	11	157492
2014	Shift worker	33	32	16	9	8	2	1	67	17	17566
2014	Non-shift worker	44	31	12	7	5	2	1	76	12	162590
2011	Shift worker	31	33	16	9	8	2	1	66	18	21777
2011	Non-shift worker	42	31	12	7	5	2	1	75	13	175295
2008	Shift worker	29	33	15	10	10	2	1	63	21	14569
2008	Non-shift worker	40	31	12	8	6	3	1	73	15	149316

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	30	13	9	8	1	70	17	16140
2019	Non-shift worker	47	31	10	7	4	1	78	12	162334
2018	Shift worker	34	32	14	11	9	0	67	19	13945
2018	Non-shift worker	43	32	11	8	5	1	76	13	145248
2017	Shift worker	34	33	13	10	9	1	68	19	16054
2017	Non-shift worker	43	33	10	8	5	1	77	13	157427
2014	Shift worker	31	35	14	11	8	1	67	19	17564
2014	Non-shift worker	41	34	10	9	5	1	76	14	162581
2011	Shift worker	30	35	14	11	9	1	66	20	21755
2011	Non-shift worker	39	35	10	9	6	1	74	15	175190
2008	Shift worker	28	35	13	12	11	1	64	23	14570
2008	Non-shift worker	37	34	10	10	7	1	72	18	149255

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	75	12	6	1	2	0	3	90	4	16175
2019	Non-shift worker	81	10	4	1	2	0	3	93	3	162294
2017	Shift worker	73	15	5	1	3	0	3	90	4	16043
2017	Non-shift worker	79	12	3	2	2	0	3	93	3	157299
2014	Shift worker	72	15	5	2	2	0	4	91	4	17556
2014	Non-shift worker	78	12	3	2	2	0	3	93	4	162560
2011	Shift worker	72	14	5	2	3	1	4	90	5	21767
2011	Non-shift worker	77	11	4	2	2	0	3	92	4	175236
2008	Shift worker	74	11	4	2	3	1	6	91	5	14560
2008	Non-shift worker	78	8	3	2	2	0	5	92	5	149187

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	19	13	6	11	2	12	66	19	16200
2019	Non-shift worker	60	20	7	4	4	2	3	84	9	162827
2017	Shift worker	30	21	12	7	12	3	15	63	23	16028
2017	Non-shift worker	52	23	7	5	5	3	5	82	10	157277
2014	Shift worker	28	23	14	6	12	3	14	61	22	17555
2014	Non-shift worker	50	23	8	5	6	3	5	80	11	162602
2011	Shift worker	25	25	14	9	15	2	9	56	27	21767
2011	Non-shift worker	46	27	8	6	7	2	4	78	14	175389

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	26	13	5	8	2	74	13	16231
2019	Non-shift worker	61	22	9	3	3	1	84	7	163070
2018	Shift worker	41	28	14	7	9	1	70	16	13962
2018	Non-shift worker	54	26	10	4	4	1	81	9	145373
2017	Shift worker	41	27	14	6	9	2	70	16	16041
2017	Non-shift worker	55	25	10	4	4	2	81	9	157417

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	30	13	8	7	0	71	15	16222
2019	Non-shift worker	53	28	9	6	4	0	81	10	163033
2018	Shift worker	37	29	14	9	10	0	67	19	13981
2018	Non-shift worker	48	28	11	7	6	0	76	12	145641
2017	Shift worker	39	28	14	8	9	1	68	18	16029
2017	Non-shift worker	51	27	10	6	5	0	78	12	157185
2014	Shift worker	34	32	15	9	8	1	67	17	17551
2014	Non-shift worker	48	29	10	7	5	0	78	12	162517

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	14	39	18	17	11	1	1	54	28	1656
2019	Non-shift worker	21	45	14	12	4	2	2	69	16	39075

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	26	15	10	14	6	0	57	26	16228
2019	Non-shift worker	33	32	15	8	6	6	0	69	15	162800
2018	Shift worker	23	26	17	12	18	5	0	51	31	14036
2018	Non-shift worker	29	32	17	9	7	6	0	65	17	146465
2017	Shift worker	22	27	16	12	16	6	1	53	30	16058
2017	Non-shift worker	28	32	16	9	7	7	0	65	18	157512
2014	Shift worker	19	28	18	13	15	6	0	50	31	17534
2014	Non-shift worker	25	33	17	10	7	8	0	64	18	162524
2011	Shift worker	17	28	20	13	15	6	1	48	31	21758
2011	Non-shift worker	23	31	19	11	9	7	0	59	21	175226

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	25	16	13	18	3	53	31	16204
2019	Non-shift worker	29	32	17	11	8	2	63	20	162476
2018	Shift worker	22	24	16	15	21	2	46	37	14013
2018	Non-shift worker	26	32	18	13	9	2	59	23	146097
2017	Shift worker	20	25	16	15	21	3	47	37	16058
2017	Non-shift worker	25	32	17	13	10	3	59	24	157458
2014	Shift worker	17	25	19	16	20	2	43	37	17536
2014	Non-shift worker	21	32	19	14	10	3	55	26	162529
2011	Shift worker	16	27	20	14	19	3	45	35	21743
2011	Non-shift worker	20	32	19	14	12	2	53	27	175097
2008	Shift worker	16	28	18	15	20	3	46	35	14565
2008	Non-shift worker	21	33	18	13	11	3	56	26	149255

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	20	23	18	15	19	5	46	36	16165
2019	Non-shift worker	21	30	20	15	9	5	54	25	162317
2018	Shift worker	16	22	18	17	23	4	39	41	13990
2018	Non-shift worker	18	29	21	16	11	5	50	28	145989
2017	Shift worker	15	22	18	17	21	5	39	41	16026
2017	Non-shift worker	17	30	20	16	11	6	50	29	157355
2014	Shift worker	12	22	20	20	21	4	36	43	17536
2014	Non-shift worker	14	29	21	18	12	5	46	32	162473
2011	Shift worker	10	26	22	19	18	6	38	39	21769
2011	Non-shift worker	11	32	20	19	12	6	46	32	175242
2008	Shift worker	9	25	20	21	19	5	36	42	14566
2008	Non-shift worker	11	32	20	20	12	6	45	34	149223

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	20	25	16	15	21	3	46	37	16210
2019	Non-shift worker	19	32	18	17	11	3	53	28	162610
2018	Shift worker	16	23	16	17	24	3	40	43	14010
2018	Non-shift worker	17	31	19	18	13	3	49	32	146291
2017	Shift worker	16	25	16	17	23	4	43	41	16029
2017	Non-shift worker	17	32	17	17	12	3	51	31	157305
2014	Shift worker	13	25	19	19	22	3	39	42	17541
2014	Non-shift worker	15	32	18	19	13	3	48	33	162436
2011	Shift worker	12	30	19	18	18	3	43	38	21744
2011	Non-shift worker	13	34	17	20	13	3	48	34	175135
2008	Shift worker	12	30	17	20	17	3	44	38	14567
2008	Non-shift worker	14	37	16	20	11	2	52	32	149237

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	15	10	7	9	18	5	65	22	16224
2019	Non-shift worker	41	21	12	6	5	12	3	73	13	163066

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	25	36	18	12	8	1	61	20	16223
2019	Non-shift worker	27	43	17	9	3	1	71	12	162909
2018	Shift worker	20	36	19	13	10	1	57	24	14021
2018	Non-shift worker	24	43	18	10	4	1	68	14	146031
2017	Shift worker	22	35	19	12	10	1	58	23	16031
2017	Non-shift worker	26	42	17	10	5	1	68	15	157293
2014	Shift worker	19	37	20	12	10	2	57	22	17568
2014	Non-shift worker	25	41	18	10	5	2	67	15	162601
2011	Shift worker	21	39	19	11	7	2	61	19	21765
2011	Non-shift worker	25	42	16	10	5	1	68	16	175208

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	16	27	19	19	16	2	0	44	36	16155
2019	Non-shift worker	15	34	21	18	9	3	0	51	28	162261

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	32	16	12	10	2	1	61	23	16193
2019	Non-shift worker	33	37	14	9	5	2	1	72	14	162734
2018	Shift worker	24	35	16	12	10	2	1	61	23	14027
2018	Non-shift worker	32	38	13	9	5	2	1	72	14	146077
2017	Shift worker	27	36	14	11	9	3	1	64	21	16017
2017	Non-shift worker	36	37	12	8	4	3	1	75	13	157131
2014	Shift worker	26	39	14	10	7	3	1	67	18	17559
2014	Non-shift worker	38	37	10	7	4	3	1	78	11	162562
2011	Shift worker	27	37	14	10	7	4	1	67	18	21753
2011	Non-shift worker	36	36	11	8	5	4	1	75	14	175045
2008	Shift worker	24	36	15	11	9	4	1	63	21	14563
2008	Non-shift worker	32	36	12	10	6	4	1	71	17	149245

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	32	19	10	11	1	60	21	16180
2019	Non-shift worker	33	37	18	7	4	1	71	11	162439
2018	Shift worker	24	33	19	12	12	1	57	23	14002
2018	Non-shift worker	31	38	18	7	4	1	70	12	145679

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	24	17	14	18	6	1	48	34	16185
2019	Non-shift worker	21	24	19	13	12	9	2	51	28	162728
2018	Shift worker	18	25	17	15	20	5	1	45	37	14011
2018	Non-shift worker	18	25	19	14	13	8	2	48	30	146084
2017	Shift worker	17	26	15	15	18	6	2	47	36	16014
2017	Non-shift worker	18	24	17	14	14	10	3	48	32	157160
2014	Shift worker	14	26	18	17	18	6	1	43	38	17563
2014	Non-shift worker	17	24	18	16	15	9	2	46	34	162544
2011	Shift worker	14	25	18	17	18	8	2	42	38	21769
2011	Non-shift worker	15	23	18	16	14	11	3	44	35	175285

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	26	18	14	18	3	0	49	33	16183
2019	Non-shift worker	24	32	17	14	10	2	0	58	24	162677
2018	Shift worker	17	25	19	16	20	2	0	43	38	14034
2018	Non-shift worker	21	33	18	15	11	2	0	55	27	146005
2017	Shift worker	18	27	17	16	19	3	1	46	36	16036
2017	Non-shift worker	23	33	16	14	10	3	0	58	25	157294
2014	Shift worker	14	26	19	18	18	3	1	42	38	17560
2014	Non-shift worker	20	32	17	16	12	2	1	53	29	162536
2011	Shift worker	15	29	19	17	17	2	1	46	35	21777
2011	Non-shift worker	22	34	16	14	11	2	0	57	26	175299
2008	Shift worker	13	31	20	18	16	2	0	45	35	14566
2008	Non-shift worker	20	36	17	15	11	2	0	57	26	149260

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	26	16	13	19	3	2	49	34	16229
2019	Non-shift worker	22	28	15	15	16	2	2	52	32	163049
2018	Shift worker	17	26	17	15	21	2	2	45	37	14032
2018	Non-shift worker	19	28	16	16	18	2	2	49	35	146077
2017	Shift worker	17	26	16	15	21	3	2	46	38	16040
2017	Non-shift worker	19	27	14	16	18	3	3	49	36	157316
2014	Shift worker	14	26	17	16	21	3	2	42	40	17561
2014	Non-shift worker	16	25	15	18	22	2	2	42	42	162580
2011	Shift worker	15	28	17	16	20	2	2	45	38	21772
2011	Non-shift worker	15	27	15	18	21	2	2	44	41	175272
2008	Shift worker	16	35	15	15	15	2	2	53	31	14564
2008	Non-shift worker	17	32	14	17	17	2	2	50	35	149162

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	23	16	7	5	1	4	70	13	16190
2019	Non-shift worker	52	24	12	5	3	1	4	79	8	162826

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	10	7	4	5	3	14	79	12	16179
2019	Non-shift worker	56	11	7	4	5	2	14	79	12	162733

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	22	18	10	8	2	4	62	19	16160
2019	Non-shift worker	45	24	15	6	4	2	3	73	11	162541

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	20	17	11	10	3	4	59	22	16128
2019	Non-shift worker	42	21	15	8	6	3	4	68	15	162179

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	18	16	10	12	4	5	58	25	16143
2019	Non-shift worker	44	16	13	9	9	3	5	66	20	162402

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	58	17	10	4	3	3	5	82	7	16161
2019	Non-shift worker	66	15	8	3	2	2	5	87	5	162434

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	11	8	4	5	4	5	82	10	16134
2019	Non-shift worker	73	9	5	2	3	4	4	89	5	162199

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	66	10	6	3	4	3	8	86	8	16142
2019	Non-shift worker	76	7	3	1	1	2	9	93	3	162173

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	15	31	22	15	13	4	1	48	29	16198
2019	Non-shift worker	22	41	19	10	5	4	0	65	15	162841
2018	Shift worker	14	27	24	15	16	3	0	43	32	14044
2018	Non-shift worker	20	36	22	11	7	3	0	59	18	146221
2017	Shift worker	14	27	22	15	16	5	1	43	33	16052
2017	Non-shift worker	20	37	20	11	7	4	0	60	19	157323

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	33	16	10	9	2	65	19	16140
2019	Non-shift worker	37	39	13	6	3	2	77	10	162183
2018	Shift worker	32	35	16	9	7	1	67	16	14024
2018	Non-shift worker	40	38	12	5	3	2	80	8	145833
2017	Shift worker	31	36	15	8	7	2	68	16	16043
2017	Non-shift worker	38	40	12	5	3	2	80	8	157288
2014	Shift worker	30	37	16	8	6	2	69	15	17565
2014	Non-shift worker	39	37	12	5	3	3	79	8	162581
2011	Shift worker	24	36	18	10	8	3	62	19	21764
2011	Non-shift worker	32	39	15	7	4	3	73	11	175197

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	31	17	6	6	3	1	69	13	16165
2019	Non-shift worker	43	34	13	4	2	3	0	80	6	162325
2018	Shift worker	33	33	18	6	6	3	1	68	12	14015
2018	Non-shift worker	41	36	14	4	2	3	0	80	6	145867
2017	Shift worker	30	32	19	6	7	4	1	65	15	16041
2017	Non-shift worker	39	36	14	4	3	4	1	78	7	157226
2014	Shift worker	33	35	17	6	5	4	1	71	11	17557
2014	Non-shift worker	42	34	13	4	2	4	1	80	6	162512

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	31	12	8	8	0	72	16	16206
2019	Non-shift worker	49	34	9	5	3	0	83	8	162751
2018	Shift worker	35	34	13	9	9	0	69	18	13992
2018	Non-shift worker	46	36	10	5	3	0	82	8	145726
2017	Shift worker	34	35	12	9	9	0	69	18	16051
2017	Non-shift worker	44	38	9	5	3	0	82	9	157372
2014	Shift worker	33	37	13	9	7	0	70	17	17552
2014	Non-shift worker	44	37	10	5	4	0	81	9	162487
2011	Shift worker	30	38	14	8	8	1	69	17	21722
2011	Non-shift worker	38	39	12	6	4	0	77	11	174976
2008	Shift worker	25	40	14	10	10	1	65	20	14556
2008	Non-shift worker	34	40	12	8	5	0	75	13	149221

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	27	16	10	13	1	61	23	16177
2019	Non-shift worker	40	32	15	8	5	1	72	13	162658
2018	Shift worker	29	27	18	11	14	1	56	26	14006
2018	Non-shift worker	36	32	17	9	6	1	69	15	145806
2017	Shift worker	27	28	17	12	14	1	56	27	16036
2017	Non-shift worker	34	33	16	9	7	1	68	16	157239
2014	Shift worker	23	33	19	13	12	1	56	25	17571
2014	Non-shift worker	28	35	17	11	8	1	64	19	162606
2011	Shift worker	24	35	20	11	9	1	59	21	21762
2011	Non-shift worker	29	35	18	10	7	1	65	17	175231

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	29	16	12	12	60	24	16131
2019	Non-shift worker	38	34	14	9	5	72	14	162047
2018	Shift worker	26	29	18	13	13	56	27	13958
2018	Non-shift worker	34	35	16	9	6	69	15	145251
2017	Shift worker	26	30	17	13	14	56	27	16034
2017	Non-shift worker	33	36	15	10	6	69	16	157305
2014	Shift worker	21	34	19	14	11	55	26	17559
2014	Non-shift worker	28	37	16	12	7	65	19	162566
2011	Shift worker	21	36	19	13	10	58	23	21745
2011	Non-shift worker	28	38	16	11	6	66	17	175075
2008	Shift worker	21	38	17	13	9	60	23	14576
2008	Non-shift worker	29	40	14	11	6	69	17	149227

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	23	19	12	14	4	1	52	27	16215
2019	Non-shift worker	35	25	18	11	8	3	1	63	19	162963
2018	Shift worker	24	23	20	13	15	3	1	49	30	14028
2018	Non-shift worker	32	26	19	11	8	3	0	60	21	146083
2017	Shift worker	24	24	19	13	15	5	1	51	29	16048
2017	Non-shift worker	31	26	18	11	9	4	1	60	21	157282
2014	Shift worker	22	25	21	14	14	4	1	49	29	17569
2014	Non-shift worker	29	26	18	12	10	4	1	58	23	162572
2011	Shift worker	24	27	19	13	12	5	1	54	27	21738
2011	Non-shift worker	30	26	17	12	9	4	1	60	22	175197
2008	Shift worker	22	29	18	14	11	6	1	54	26	14564
2008	Non-shift worker	28	29	17	12	9	5	1	60	22	149214

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Shift worker	23	42	35	16231
2019	Non-shift worker	28	37	35	163276
2018	Shift worker	22	43	35	14041
2018	Non-shift worker	27	38	35	146656
2017	Shift worker	21	45	34	16052
2017	Non-shift worker	27	40	33	157501
2014	Shift worker	21	47	32	17552
2014	Non-shift worker	27	39	34	162599
2011	Shift worker	22	49	29	21793
2011	Non-shift worker	27	41	32	175470

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Shift worker	10	29	21	10	23	6	3774
2019	Non-shift worker	16	33	30	5	10	6	45375
2018	Shift worker	13	32	21	12	15	7	3175
2018	Non-shift worker	17	33	31	5	8	6	39965
2017	Shift worker	12	27	23	12	18	8	3475
2017	Non-shift worker	18	30	30	6	9	6	42143
2014	Shift worker	14	32	23	16	9999	15	3735
2014	Non-shift worker	19	32	30	9	9999	10	43793
2011	Shift worker	15	35	26	11	9999	12	5041
2011	Non-shift worker	20	32	32	8	9999	9	48370

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	45	12	8	3	1	2	76	12	16189
2019	Non-shift worker	35	46	9	6	2	1	2	83	8	162662

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	32	12	6	5	5	2	75	12	16174
2019	Non-shift worker	54	27	8	2	1	4	2	87	4	162648

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	20	80	16206
2019	Non-shift worker	13	87	162912
2018	Shift worker	23	77	14086
2018	Non-shift worker	14	86	146480

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	56	44	2652
2019	Non-shift worker	50	50	20309
2018	Shift worker	55	45	2547
2018	Non-shift worker	50	50	20020

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	64	36	2652
2019	Non-shift worker	60	40	20309
2018	Shift worker	66	34	2558
2018	Non-shift worker	61	39	20022

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	2652
2019	Non-shift worker	8	92	20309
2018	Shift worker	7	93	2529
2018	Non-shift worker	8	92	20013

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	21	79	2652
2019	Non-shift worker	1	99	20309
2018	Shift worker	22	78	2530
2018	Non-shift worker	2	98	20012

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	2652
2019	Non-shift worker	6	94	20309
2018	Shift worker	7	93	2531
2018	Non-shift worker	6	94	20011

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	19	81	2652
2019	Non-shift worker	7	93	20309
2018	Shift worker	20	80	2539
2018	Non-shift worker	7	93	20017

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	5	95	2652
2019	Non-shift worker	4	96	20309
2018	Shift worker	4	96	2529
2018	Non-shift worker	4	96	20011

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	45	55	2630
2019	Non-shift worker	38	62	20149
2018	Shift worker	45	55	2545
2018	Non-shift worker	39	61	20015

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	40	60	2630
2019	Non-shift worker	39	61	20149
2018	Shift worker	41	59	2538
2018	Non-shift worker	40	60	20012

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	47	53	2630
2019	Non-shift worker	47	53	20149
2018	Shift worker	48	52	2535
2018	Non-shift worker	46	54	20014

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	45	55	2630
2019	Non-shift worker	41	59	20149
2018	Shift worker	45	55	2544
2018	Non-shift worker	41	59	20014

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	30	70	2630
2019	Non-shift worker	32	68	20149
2018	Shift worker	32	68	2534
2018	Non-shift worker	33	67	20009

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	60	40	2630
2019	Non-shift worker	54	46	20149
2018	Shift worker	64	36	2551
2018	Non-shift worker	54	46	20022

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	44	56	2630
2019	Non-shift worker	34	66	20149
2018	Shift worker	44	56	2541
2018	Non-shift worker	34	66	20011

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	2630
2019	Non-shift worker	1	99	20149
2018	Shift worker	7	93	2526
2018	Non-shift worker	1	99	20005

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	16	84	2630
2019	Non-shift worker	8	92	20149
2018	Shift worker	17	83	2536
2018	Non-shift worker	8	92	20010

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	21	79	2630
2019	Non-shift worker	11	89	20149
2018	Shift worker	21	79	2534
2018	Non-shift worker	11	89	20007

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	55	45	2630
2019	Non-shift worker	48	52	20149
2018	Shift worker	56	44	2543
2018	Non-shift worker	47	53	20012

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	35	65	2630
2019	Non-shift worker	24	76	20149
2018	Shift worker	38	62	2543
2018	Non-shift worker	25	75	20010

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	17	83	2630
2019	Non-shift worker	15	85	20149
2018	Shift worker	17	83	2534
2018	Non-shift worker	14	86	20006

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	47	53	2620
2019	Non-shift worker	53	47	20069
2018	Shift worker	42	58	2553
2018	Non-shift worker	53	47	20015

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	29	71	2620
2019	Non-shift worker	27	73	20069
2018	Shift worker	29	71	2541
2018	Non-shift worker	27	73	20011

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	7	93	2620
2019	Non-shift worker	9	91	20069
2018	Shift worker	6	94	2536
2018	Non-shift worker	8	92	20003

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	28	72	2620
2019	Non-shift worker	19	81	20069
2018	Shift worker	26	74	2544
2018	Non-shift worker	19	81	20006

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	2620
2019	Non-shift worker	10	90	20069
2018	Shift worker	12	88	2536
2018	Non-shift worker	9	91	20004

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	2620
2019	Non-shift worker	6	94	20069
2018	Shift worker	10	90	2539
2018	Non-shift worker	7	93	20004

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	19	81	2620
2019	Non-shift worker	13	87	20069
2018	Shift worker	19	81	2539
2018	Non-shift worker	13	87	20003

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	2620
2019	Non-shift worker	12	88	20069
2018	Shift worker	13	87	2536
2018	Non-shift worker	11	89	20002

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	26	74	2620
2019	Non-shift worker	26	74	20069
2018	Shift worker	30	70	2553
2018	Non-shift worker	26	74	20006

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	2327
2019	Non-shift worker	10	90	18809
2018	Shift worker	12	88	2293
2018	Non-shift worker	11	89	18766

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	19	81	2327
2019	Non-shift worker	20	80	18809
2018	Shift worker	17	83	2294
2018	Non-shift worker	19	81	18761

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	2327
2019	Non-shift worker	9	91	18809
2018	Shift worker	10	90	2289
2018	Non-shift worker	9	91	18761

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	7	93	2327
2019	Non-shift worker	7	93	18809
2018	Shift worker	7	93	2289
2018	Non-shift worker	7	93	18759

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	2327
2019	Non-shift worker	11	89	18809
2018	Shift worker	7	93	2289
2018	Non-shift worker	11	89	18759

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	2327
2019	Non-shift worker	9	91	18809
2018	Shift worker	6	94	2289
2018	Non-shift worker	10	90	18759

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	4	96	2327
2019	Non-shift worker	11	89	18809
2018	Shift worker	4	96	2287
2018	Non-shift worker	11	89	18760

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	2327
2019	Non-shift worker	12	88	18809
2018	Shift worker	13	87	2291
2018	Non-shift worker	11	89	18761

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	2327
2019	Non-shift worker	13	87	18809
2018	Shift worker	12	88	2290
2018	Non-shift worker	12	88	18761

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	34	66	2327
2019	Non-shift worker	31	69	18809
2018	Shift worker	36	64	2293
2018	Non-shift worker	29	71	18764

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	2327
2019	Non-shift worker	9	91	18809
2018	Shift worker	11	89	2288
2018	Non-shift worker	9	91	18759

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	49	51	2327
2019	Non-shift worker	47	53	18809
2018	Shift worker	50	50	2304
2018	Non-shift worker	46	54	18768

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	2327
2019	Non-shift worker	2	98	18809
2018	Shift worker	3	97	2287
2018	Non-shift worker	2	98	18759

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	58	42	2327
2019	Non-shift worker	55	45	18809
2018	Shift worker	63	37	2309
2018	Non-shift worker	55	45	18768

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	5	95	2327
2019	Non-shift worker	4	96	18809
2018	Shift worker	4	96	2291
2018	Non-shift worker	4	96	18759

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	2327
2019	Non-shift worker	13	87	18809
2018	Shift worker	13	87	2290
2018	Non-shift worker	13	87	18761

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	25	75	16167
2019	Non-shift worker	17	83	162812

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	18	17	18	10	14	16	7	46	30	16193
2019	Non-shift worker	18	17	19	8	7	24	7	51	21	163017
2018	Shift worker	16	18	21	11	16	14	4	42	33	14036
2018	Non-shift worker	16	19	21	7	7	24	6	49	20	146146
2017	Shift worker	15	18	19	10	14	17	6	44	31	16063
2017	Non-shift worker	16	18	19	7	7	25	7	51	21	157482
2014	Shift worker	13	20	21	10	12	18	6	43	29	17558
2014	Non-shift worker	16	19	19	7	7	25	7	51	20	162567

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	26	17	9	11	6	1	61	22	16192
2019	Non-shift worker	34	30	16	6	5	8	1	70	12	162985
2018	Shift worker	25	28	18	10	13	5	1	56	25	14026
2018	Non-shift worker	30	32	18	7	5	8	1	67	13	146124
2017	Shift worker	24	27	18	10	12	7	1	56	24	16029
2017	Non-shift worker	29	31	17	7	5	9	1	68	13	157291
2014	Shift worker	21	29	20	11	10	8	1	55	23	17542
2014	Non-shift worker	27	31	19	7	5	11	1	66	13	162520
2011	Shift worker	26	36	17	9	7	4	0	65	17	21737
2011	Non-shift worker	32	36	15	6	4	6	0	73	11	175155

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	16198
2019	Non-shift worker	7	93	162808
2018	Shift worker	13	87	14048
2018	Non-shift worker	7	93	146232

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	42	58	1581
2019	Non-shift worker	37	63	11189
2018	Shift worker	40	60	1414
2018	Non-shift worker	36	64	10315

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	75	25	1581
2019	Non-shift worker	76	24	11189
2018	Shift worker	76	24	1431
2018	Non-shift worker	77	23	10317

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	4	96	1581
2019	Non-shift worker	4	96	11189
2018	Shift worker	4	96	1408
2018	Non-shift worker	4	96	10312

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	1581
2019	Non-shift worker	1	99	11189
2018	Shift worker	15	85	1407
2018	Non-shift worker	1	99	10313

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	1581
2019	Non-shift worker	8	92	11189
2018	Shift worker	8	92	1408
2018	Non-shift worker	7	93	10313

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	16	84	1581
2019	Non-shift worker	7	93	11189
2018	Shift worker	16	84	1411
2018	Non-shift worker	7	93	10313

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	7	93	1581
2019	Non-shift worker	9	91	11189
2018	Shift worker	9	91	1407
2018	Non-shift worker	8	92	10314

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	32	68	1560
2019	Non-shift worker	25	75	11036
2018	Shift worker	30	70	1405
2018	Non-shift worker	24	76	10310

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	23	77	1560
2019	Non-shift worker	19	81	11036
2018	Shift worker	24	76	1406
2018	Non-shift worker	19	81	10309

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	21	79	1560
2019	Non-shift worker	14	86	11036
2018	Shift worker	21	79	1403
2018	Non-shift worker	13	87	10308

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	1560
2019	Non-shift worker	6	94	11036
2018	Shift worker	10	90	1402
2018	Non-shift worker	6	94	10307

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	24	76	1560
2019	Non-shift worker	29	71	11036
2018	Shift worker	20	80	1403
2018	Non-shift worker	27	73	10308

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	35	65	1560
2019	Non-shift worker	28	72	11036
2018	Shift worker	36	64	1408
2018	Non-shift worker	27	73	10308

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	1560
2019	Non-shift worker	4	96	11036
2018	Shift worker	7	93	1400
2018	Non-shift worker	3	97	10308

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	1560
2019	Non-shift worker	2	98	11036
2018	Shift worker	3	97	1400
2018	Non-shift worker	2	98	10307

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	1560
2019	Non-shift worker	7	93	11036
2018	Shift worker	11	89	1402
2018	Non-shift worker	7	93	10308

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	18	82	1560
2019	Non-shift worker	15	85	11036
2018	Shift worker	18	82	1403
2018	Non-shift worker	14	86	10309

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	2	98	1560
2019	Non-shift worker	1	99	11036
2018	Shift worker	2	98	1400
2018	Non-shift worker	1	99	10307

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	16	84	1560
2019	Non-shift worker	18	82	11036
2018	Shift worker	17	83	1409
2018	Non-shift worker	17	83	10307

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	1	99	1560
2019	Non-shift worker	0	100	11036
2018	Shift worker	1	99	1401
2018	Non-shift worker	0	100	10307

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	17	83	1560
2019	Non-shift worker	19	81	11036
2018	Shift worker	17	83	1408
2018	Non-shift worker	19	81	10313

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	28	72	1556
2019	Non-shift worker	30	70	10953
2018	Shift worker	27	73	1421
2018	Non-shift worker	30	70	10325

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	16	84	1556
2019	Non-shift worker	14	86	10953
2018	Shift worker	16	84	1412
2018	Non-shift worker	15	85	10322

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	5	95	1556
2019	Non-shift worker	5	95	10953
2018	Shift worker	4	96	1408
2018	Non-shift worker	5	95	10325

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	21	79	1556
2019	Non-shift worker	16	84	10953
2018	Shift worker	22	78	1415
2018	Non-shift worker	16	84	10325

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	1556
2019	Non-shift worker	5	95	10953
2018	Shift worker	5	95	1407
2018	Non-shift worker	4	96	10322

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	1556
2019	Non-shift worker	5	95	10953
2018	Shift worker	9	91	1408
2018	Non-shift worker	6	94	10323

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	1556
2019	Non-shift worker	9	91	10953
2018	Shift worker	11	89	1407
2018	Non-shift worker	8	92	10322

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	1556
2019	Non-shift worker	8	92	10953
2018	Shift worker	8	92	1410
2018	Non-shift worker	9	91	10321

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	46	54	1556
2019	Non-shift worker	49	51	10953
2018	Shift worker	48	52	1418
2018	Non-shift worker	49	51	10327

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	1332
2019	Non-shift worker	6	94	9680
2018	Shift worker	6	94	1280
2018	Non-shift worker	5	95	9703

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	1332
2019	Non-shift worker	15	85	9680
2018	Shift worker	12	88	1280
2018	Non-shift worker	14	86	9701

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	4	96	1332
2019	Non-shift worker	3	97	9680
2018	Shift worker	4	96	1278
2018	Non-shift worker	3	97	9701

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	1332
2019	Non-shift worker	3	97	9680
2018	Shift worker	2	98	1279
2018	Non-shift worker	2	98	9701

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	2	98	1332
2019	Non-shift worker	3	97	9680
2018	Shift worker	2	98	1280
2018	Non-shift worker	3	97	9701

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	1332
2019	Non-shift worker	4	96	9680
2018	Shift worker	3	97	1278
2018	Non-shift worker	4	96	9701

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	1332
2019	Non-shift worker	8	92	9680
2018	Shift worker	3	97	1279
2018	Non-shift worker	7	93	9702

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	1332
2019	Non-shift worker	11	89	9680
2018	Shift worker	13	87	1281
2018	Non-shift worker	11	89	9702

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	1332
2019	Non-shift worker	10	90	9680
2018	Shift worker	12	88	1282
2018	Non-shift worker	10	90	9703

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	30	70	1332
2019	Non-shift worker	26	74	9680
2018	Shift worker	29	71	1284
2018	Non-shift worker	27	73	9703

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	1332
2019	Non-shift worker	8	92	9680
2018	Shift worker	11	89	1280
2018	Non-shift worker	9	91	9703

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	47	53	1332
2019	Non-shift worker	44	56	9680
2018	Shift worker	44	56	1292
2018	Non-shift worker	45	55	9706

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	3	97	1332
2019	Non-shift worker	2	98	9680
2018	Shift worker	3	97	1279
2018	Non-shift worker	2	98	9701

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	64	36	1332
2019	Non-shift worker	62	38	9680
2018	Shift worker	66	34	1294
2018	Non-shift worker	63	37	9707

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	4	96	1332
2019	Non-shift worker	3	97	9680
2018	Shift worker	4	96	1280
2018	Non-shift worker	4	96	9701

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	1332
2019	Non-shift worker	11	89	9680
2018	Shift worker	14	86	1280
2018	Non-shift worker	13	87	9699

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	16	84	16182
2019	Non-shift worker	9	91	162789

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	20	17	21	7	9	19	6	51	21	16179
2019	Non-shift worker	20	16	21	4	4	28	7	56	12	162801
2018	Shift worker	18	19	25	7	10	17	4	47	21	14028
2018	Non-shift worker	18	18	23	4	4	28	5	54	11	146115
2017	Shift worker	17	20	22	6	8	21	6	51	20	16046
2017	Non-shift worker	17	18	20	3	3	31	7	57	11	157370
2014	Shift worker	15	21	23	6	7	22	6	49	18	17556
2014	Non-shift worker	17	18	21	3	3	32	7	56	10	162527

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	26	18	7	8	8	2	63	17	16166
2019	Non-shift worker	36	29	17	4	3	10	1	73	8	162735
2018	Shift worker	26	28	21	7	9	7	1	59	18	13990
2018	Non-shift worker	31	31	19	4	3	10	1	70	8	146133
2017	Shift worker	26	29	19	7	8	10	2	61	17	16029
2017	Non-shift worker	31	31	17	4	3	12	2	73	8	157180
2014	Shift worker	23	30	21	7	6	11	1	61	15	17550
2014	Non-shift worker	29	30	18	4	3	15	2	71	8	162446
2011	Shift worker	29	38	17	6	5	6	0	71	11	21742
2011	Non-shift worker	36	36	14	4	2	8	0	78	7	175185

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	23	20	13	22	0	1	44	35	16226
2019	Non-shift worker	25	27	20	12	14	0	1	53	27	162991
2018	Shift worker	16	20	20	15	27	0	1	37	43	14078
2018	Non-shift worker	21	25	22	14	17	0	1	47	31	146367
2017	Shift worker	16	19	19	16	28	1	1	36	45	16052
2017	Non-shift worker	22	24	20	14	18	0	2	48	32	157182

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	29	23	10	7	1	59	18	16208
2019	Non-shift worker	21	29	25	14	10	1	50	25	162912
2018	Shift worker	25	29	26	12	7	1	55	19	14052
2018	Non-shift worker	17	26	28	16	11	1	44	28	146279
2017	Shift worker	26	29	25	11	8	2	55	19	16035
2017	Non-shift worker	18	27	27	16	11	1	46	27	157254

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	28	16	6	5	1	4	72	12	16119
2019	Non-shift worker	29	31	21	11	7	0	1	61	18	162172
2018	Shift worker	35	29	19	8	5	1	4	67	13	13966
2018	Non-shift worker	23	30	24	13	8	0	2	54	22	145723
2017	Shift worker	35	28	18	8	5	1	6	67	14	15977
2017	Non-shift worker	24	29	22	13	8	0	2	55	22	156940

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	21	19	13	19	1	1	49	32	16178
2019	Non-shift worker	24	25	21	15	13	1	1	50	29	162234
2018	Shift worker	22	21	20	15	19	1	2	44	35	14021
2018	Non-shift worker	20	23	23	17	14	1	1	44	32	145793
2017	Shift worker	22	21	21	15	17	1	2	45	33	16026
2017	Non-shift worker	20	23	22	17	14	1	2	45	32	157216

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	22	13	7	7	1	3	72	14	16157
2019	Non-shift worker	52	22	11	5	4	0	5	79	9	162327
2018	Shift worker	42	23	16	7	7	1	4	69	15	14004
2018	Non-shift worker	47	23	13	6	4	0	6	75	11	145772
2017	Shift worker	42	24	15	7	6	1	6	71	13	15998
2017	Non-shift worker	44	23	13	6	4	1	10	75	11	156988

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	26	21	10	13	1	56	23	16199
2019	Non-shift worker	35	29	19	9	7	1	65	16	162664
2018	Shift worker	26	24	23	13	14	1	50	27	14034
2018	Non-shift worker	31	28	21	11	8	1	59	19	146115
2017	Shift worker	24	28	22	13	11	1	53	25	16002
2017	Non-shift worker	30	30	21	11	7	1	60	18	156815

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	28	20	10	9	1	1	59	20	16175
2019	Non-shift worker	30	35	20	9	5	1	1	66	14	162542
2018	Shift worker	25	28	23	13	10	1	1	54	23	14026
2018	Non-shift worker	25	34	24	10	6	1	1	60	16	145869
2017	Shift worker	25	27	22	13	10	1	2	54	24	15989
2017	Non-shift worker	27	32	22	11	6	1	2	61	17	156709

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	30	27	19	12	9	1	1	58	22	16163
2019	Non-shift worker	25	33	23	12	7	1	1	58	19	162473
2018	Shift worker	24	27	22	13	11	1	2	52	25	14011
2018	Non-shift worker	21	32	25	14	7	1	1	53	21	145845
2017	Shift worker	26	27	21	13	10	1	2	55	23	15989
2017	Non-shift worker	22	31	23	14	8	1	2	54	22	156738

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	27	19	10	9	1	1	60	20	16151
2019	Non-shift worker	31	31	20	10	6	0	1	63	17	162337
2018	Shift worker	27	27	21	12	10	1	1	56	23	13993
2018	Non-shift worker	27	31	22	12	7	0	1	59	19	145727
2017	Shift worker	28	28	20	12	9	1	2	58	22	16004
2017	Non-shift worker	28	31	20	12	7	1	2	60	19	156785

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	24	16	10	12	1	1	61	23	16147
2019	Non-shift worker	43	27	15	8	7	0	1	70	15	162266

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	29	18	10	7	1	1	65	17	16089
2019	Non-shift worker	33	32	20	10	6	0	1	65	15	161939
2018	Shift worker	29	31	20	11	8	0	1	61	19	13949
2018	Non-shift worker	27	31	23	12	6	0	1	59	18	145342
2017	Shift worker	30	30	20	10	7	1	2	62	18	15962
2017	Non-shift worker	28	31	21	11	6	1	2	61	18	156451

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	24	16	7	7	1	69	15	16108
2019	Non-shift worker	54	24	12	5	4	1	79	9	161984
2018	Shift worker	42	25	17	8	7	1	68	15	13960
2018	Non-shift worker	51	24	13	6	4	2	77	10	145238
2017	Shift worker	42	25	17	8	6	2	69	14	16043
2017	Non-shift worker	53	24	12	5	3	2	79	9	157252

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	61	16	8	3	5	1	5	82	9	16116
2019	Non-shift worker	72	12	5	2	2	1	6	91	4	161963
2018	Shift worker	56	19	10	4	5	1	4	79	10	13949
2018	Non-shift worker	68	15	6	2	2	1	5	88	5	145481

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	61	15	9	5	7	1	2	79	12	16176
2019	Non-shift worker	71	12	6	3	4	1	2	86	8	162461
2018	Shift worker	55	16	11	6	8	1	2	74	14	14000
2018	Non-shift worker	68	14	7	4	4	1	3	85	8	145524
2017	Shift worker	58	17	9	6	6	1	3	78	12	16022
2017	Non-shift worker	70	13	6	4	3	1	3	87	7	157251

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	51	27	12	5	4	1	79	9	16118
2019	Non-shift worker	57	26	10	3	2	1	84	6	162010
2018	Shift worker	46	28	14	6	4	1	75	11	14043
2018	Non-shift worker	53	27	11	4	3	1	82	7	146032
2017	Shift worker	45	30	13	6	4	2	77	10	16021
2017	Non-shift worker	54	27	10	4	2	2	84	6	157154

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	19	11	7	8	0	1	73	15	16087
2019	Non-shift worker	60	19	9	5	5	0	1	81	10	161768
2018	Shift worker	45	22	14	8	10	0	1	68	19	14005
2018	Non-shift worker	54	22	11	6	5	0	1	77	12	145601
2017	Shift worker	48	22	12	8	8	1	2	72	16	16017
2017	Non-shift worker	58	20	9	6	4	0	2	80	10	157160

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	10	5	2	1	1	21	90	4	16024
2019	Non-shift worker	57	12	5	2	1	0	22	90	4	161361
2018	Shift worker	55	11	5	2	1	0	25	88	5	13901
2018	Non-shift worker	51	13	6	2	1	0	27	88	4	144989
2017	Shift worker	54	13	5	2	1	1	25	89	4	16012
2017	Non-shift worker	53	13	5	2	1	0	26	89	4	157035

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	19	9	4	3	1	4	83	7	16109
2019	Non-shift worker	67	18	7	2	1	0	5	89	3	161828
2018	Shift worker	54	22	11	4	3	1	5	81	7	13974
2018	Non-shift worker	61	20	8	3	1	0	6	87	4	145390
2017	Shift worker	55	22	10	3	3	1	6	83	6	15948
2017	Non-shift worker	63	19	7	2	1	0	7	89	4	156346

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	15	8	5	8	1	2	78	14	16164
2019	Non-shift worker	69	14	6	3	4	0	3	86	8	162385
2018	Shift worker	56	17	9	6	8	0	3	76	15	14039
2018	Non-shift worker	65	15	7	4	5	0	4	84	9	145921
2017	Shift worker	54	18	10	6	8	1	4	75	14	16042
2017	Non-shift worker	62	17	7	4	5	1	4	83	10	157336

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	27	13	4	3	2	80	7	16119
2019	Non-shift worker	53	27	12	4	2	2	82	6	162027
2018	Shift worker	47	29	14	5	3	2	77	8	14017
2018	Non-shift worker	48	29	14	4	2	2	79	7	145738
2017	Shift worker	47	29	14	4	3	3	79	7	16019
2017	Non-shift worker	49	29	12	4	2	3	81	6	157046

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	17	32	31	13	7	49	20	16235
2019	Non-shift worker	17	34	33	12	4	51	16	163173
2018	Shift worker	14	29	34	15	8	43	23	14091
2018	Non-shift worker	13	32	36	14	5	45	19	146636
2017	Shift worker	13	27	36	15	9	40	23	16067
2017	Non-shift worker	12	30	38	14	6	42	20	157538

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	12	19	35	21	12	0	33	31	16110
2019	Non-shift worker	10	18	38	23	11	0	34	28	161814
2018	Shift worker	13	20	36	21	11	0	32	33	13941
2018	Non-shift worker	10	20	39	22	10	0	32	30	144969
2017	Shift worker	10	20	37	20	12	1	32	31	15999
2017	Non-shift worker	8	20	40	22	10	0	32	28	157014

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	23	36	18	12	8	3	0	61	20	16182
2019	Non-shift worker	32	40	14	7	3	2	0	75	11	162619
2018	Shift worker	21	37	18	12	10	3	0	59	23	14047
2018	Non-shift worker	30	41	15	7	4	2	0	73	11	146161
2017	Shift worker	16	36	19	13	11	4	1	55	25	16032
2017	Non-shift worker	26	41	16	8	5	4	0	69	14	157312

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	20	27	18	15	19	2	47	35	16228
2019	Non-shift worker	26	36	17	12	8	2	62	20	162896
2018	Shift worker	17	27	17	16	21	1	45	38	14055
2018	Non-shift worker	23	36	18	13	8	2	61	21	146388
2017	Shift worker	14	29	17	16	22	2	44	39	16047
2017	Non-shift worker	18	38	17	14	9	2	58	24	157352

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	18	82	16190
2019	Non-shift worker	16	84	162976
2017	Shift worker	19	81	16024
2017	Non-shift worker	17	83	157295
2014	Shift worker	17	83	17519
2014	Non-shift worker	15	85	162237

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	76	24	2717
2019	Non-shift worker	82	18	25956
2017	Shift worker	73	27	3033
2017	Non-shift worker	79	21	26401
2014	Shift worker	73	27	3009
2014	Non-shift worker	79	21	24267

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	34	9	10	6	0	1	74	17	2068
2019	Non-shift worker	49	32	6	9	4	0	0	81	13	21108
2017	Shift worker	40	38	7	8	6	0	1	78	14	2267
2017	Non-shift worker	47	35	6	7	4	1	1	83	11	20822
2014	Shift worker	40	36	8	10	6	0	0	77	16	2217
2014	Non-shift worker	51	32	6	7	3	0	0	84	11	19133

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	22	29	21	11	13	3	1	23	77	16188
2019	Non-shift worker	25	32	20	10	10	2	1	26	74	162762
2018	Shift worker	23	24	21	13	16	3	1	24	76	14063
2018	Non-shift worker	30	27	20	11	10	2	1	30	70	146619
2017	Shift worker	21	23	21	13	17	4	1	22	78	16071
2017	Non-shift worker	31	24	18	10	11	4	1	33	67	157551

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	64	36	11732
2019	Non-shift worker	59	41	116832

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	45	55	11559
2019	Non-shift worker	44	56	115330
2018	Shift worker	37	63	9858
2018	Non-shift worker	35	65	98052

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	11	21	19	16	24	2	6	36	44	11610
2019	Non-shift worker	12	23	18	17	20	2	8	39	41	115611
2018	Shift worker	10	21	18	17	26	2	6	34	47	9928
2018	Non-shift worker	11	22	18	18	22	1	7	36	44	98421
2017	Shift worker	10	21	16	16	28	2	7	33	49	11435
2017	Non-shift worker	11	21	16	17	23	2	9	37	45	100786

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	7	16	18	17	31	2	7	26	54	11610
2019	Non-shift worker	6	16	17	19	31	2	9	25	56	115615
2018	Shift worker	6	14	17	17	37	2	6	22	60	9927
2018	Non-shift worker	5	13	15	19	39	2	7	19	64	98450
2017	Shift worker	4	11	14	16	43	3	8	18	67	11430
2017	Non-shift worker	4	10	12	17	45	3	9	16	71	100735

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	16	13	8	13	2	8	61	24	16108
2019	Non-shift worker	42	18	14	9	10	1	7	65	20	161626
2018	Shift worker	38	15	13	10	15	2	8	58	28	13998
2018	Non-shift worker	42	16	13	9	10	1	8	64	21	146175

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for the Public Service by Question 90. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment