2019 Public Service Employee Survey Results for the Public Service by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	45	5	12	5	79	17	31655
2019	Provides services to public - French only	36	48	7	6	3	84	9	1479
2019	Provides services to public - Both English and French	37	44	6	10	3	81	13	25566
2017	Provides services to public - English only	29	46	5	14	7	75	20	31819
2017	Provides services to public - French only	33	52	6	7	3	85	9	1770
2017	Provides services to public - Both English and French	31	47	6	11	5	78	16	26022
2014	Provides services to public - English only	28	47	5	13	6	75	20	33524
2014	Provides services to public - French only	29	53	7	8	3	82	11	1830
2014	Provides services to public - Both English and French	30	47	7	11	4	77	16	27084
2011	Provides services to public - English only	30	48	4	13	5	78	18	38113
2011	Provides services to public - French only	38	44	9	8	1	82	9	2120
2011	Provides services to public - Both English and French	36	45	5	10	4	81	14	31741
2008	Provides services to public - English only	30	48	4	12	6	78	17	34566
2008	Provides services to public - French only	34	51	8	6	2	85	7	1846
2008	Provides services to public - Both English and French	36	46	5	9	3	83	12	27613

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	79	12	4	1	1	2	94	3	31585
2019	Provides services to public - French only	61	28	4	4	2	1	90	5	1478
2019	Provides services to public - Both English and French	56	25	7	8	4	1	81	12	25527
2017	Provides services to public - English only	79	13	3	1	1	2	95	2	31788
2017	Provides services to public - French only	62	29	4	3	1	1	92	4	1767
2017	Provides services to public - Both English and French	52	26	7	9	5	1	78	14	26003
2014	Provides services to public - English only	79	13	3	1	1	2	94	2	33512
2014	Provides services to public - French only	59	31	4	3	1	2	92	4	1830
2014	Provides services to public - Both English and French	50	27	8	10	5	1	77	15	27068
2011	Provides services to public - English only	80	12	3	1	1	2	95	2	38101
2011	Provides services to public - French only	65	24	4	3	2	2	90	5	2117
2011	Provides services to public - Both English and French	52	24	7	10	5	1	77	16	31708
2008	Provides services to public - English only	81	12	3	1	1	2	95	2	34554
2008	Provides services to public - French only	64	26	4	4	1	1	91	5	1846
2008	Provides services to public - Both English and French	51	25	7	11	6	1	76	17	27586

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	35	7	12	7	74	19	31610
2019	Provides services to public - French only	32	42	10	10	6	74	16	1477
2019	Provides services to public - Both English and French	40	36	8	11	5	76	16	25518
2017	Provides services to public - English only	36	35	7	13	9	71	22	31768
2017	Provides services to public - French only	31	40	11	11	6	72	17	1768
2017	Provides services to public - Both English and French	36	37	8	11	7	73	19	26002
2014	Provides services to public - English only	36	34	7	13	9	71	22	33504
2014	Provides services to public - French only	29	41	12	12	5	71	17	1829
2014	Provides services to public - Both English and French	36	36	8	12	8	72	19	27063
2011	Provides services to public - English only	35	37	8	12	8	72	20	38026
2011	Provides services to public - French only	27	43	13	11	5	71	16	2126
2011	Provides services to public - Both English and French	38	37	9	10	6	75	16	31658

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	40	10	16	8	0	65	25	31540
2019	Provides services to public - French only	23	48	13	11	5	0	72	15	1478
2019	Provides services to public - Both English and French	28	40	12	13	6	0	69	19	25441
2017	Provides services to public - English only	22	39	10	18	11	0	61	30	31796
2017	Provides services to public - French only	22	47	14	12	4	0	70	16	1766
2017	Provides services to public - Both English and French	25	40	13	14	8	0	65	22	26007
2014	Provides services to public - English only	20	39	10	18	12	0	60	30	33511
2014	Provides services to public - French only	21	47	16	12	4	0	68	15	1829
2014	Provides services to public - Both English and French	23	40	13	15	8	0	63	24	27074
2011	Provides services to public - English only	24	42	10	15	8	0	66	23	38098
2011	Provides services to public - French only	22	47	16	10	4	0	70	14	2117
2011	Provides services to public - Both English and French	27	41	13	12	6	1	69	18	31722
2008	Provides services to public - English only	21	44	10	15	9	0	65	24	34578
2008	Provides services to public - French only	23	46	16	11	3	0	69	14	1844
2008	Provides services to public - Both English and French	26	42	14	12	5	1	68	18	27617

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	36	9	10	5	75	15	31441
2019	Provides services to public - French only	35	45	10	6	3	81	9	1475
2019	Provides services to public - Both English and French	43	37	10	7	3	80	11	25385
2017	Provides services to public - English only	38	37	9	11	5	75	16	31713
2017	Provides services to public - French only	37	46	9	6	2	82	9	1766
2017	Provides services to public - Both English and French	41	39	9	7	4	80	11	25935
2014	Provides services to public - English only	36	38	9	11	5	75	16	33498
2014	Provides services to public - French only	29	50	10	8	2	80	10	1827
2014	Provides services to public - Both English and French	38	40	10	8	4	78	12	27070

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	31	11	10	8	0	0	71	18	31566
2019	Provides services to public - French only	34	37	15	8	5	0	2	72	13	1476
2019	Provides services to public - Both English and French	42	32	12	8	6	0	1	74	14	25495
2017	Provides services to public - English only	36	32	11	10	10	0	0	69	20	31759
2017	Provides services to public - French only	30	40	16	7	5	0	2	71	13	1768
2017	Provides services to public - Both English and French	37	34	12	9	7	0	1	72	16	25971
2014	Provides services to public - English only	33	33	12	12	10	0	0	66	21	33501
2014	Provides services to public - French only	24	40	19	8	6	1	2	66	15	1830
2014	Provides services to public - Both English and French	32	34	14	10	8	0	1	67	18	27089
2011	Provides services to public - English only	33	37	11	10	8	0	0	70	19	38105
2011	Provides services to public - French only	24	41	19	9	5	0	2	67	14	2119
2011	Provides services to public - Both English and French	34	36	13	9	6	0	1	71	15	31723

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	38	13	8	6	73	15	31635
2019	Provides services to public - French only	29	45	16	6	4	74	10	1475
2019	Provides services to public - Both English and French	38	39	12	7	4	77	11	25552
2017	Provides services to public - English only	32	42	11	8	6	74	15	31782
2017	Provides services to public - French only	26	50	15	6	3	76	9	1768
2017	Provides services to public - Both English and French	34	44	11	7	4	77	11	26007
2014	Provides services to public - English only	30	44	11	9	6	74	15	33527
2014	Provides services to public - French only	22	52	16	8	2	74	10	1831
2014	Provides services to public - Both English and French	31	45	13	7	5	75	12	27095
2011	Provides services to public - English only	33	41	11	8	6	74	15	38064
2011	Provides services to public - French only	31	45	16	6	2	76	8	2115
2011	Provides services to public - Both English and French	37	40	12	7	4	77	11	31691
2008	Provides services to public - English only	33	42	11	8	6	76	14	34302
2008	Provides services to public - French only	32	46	15	5	2	78	7	1843
2008	Provides services to public - Both English and French	37	41	11	7	3	79	10	27482

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	34	16	16	12	56	28	31637
2019	Provides services to public - French only	18	39	24	13	6	57	19	1481
2019	Provides services to public - Both English and French	28	36	16	12	8	64	20	25524
2017	Provides services to public - English only	20	32	16	16	15	52	31	31770
2017	Provides services to public - French only	17	36	24	15	8	54	22	1767
2017	Provides services to public - Both English and French	24	35	17	13	10	59	24	25987
2014	Provides services to public - English only	17	32	17	17	16	50	33	33512
2014	Provides services to public - French only	15	35	26	18	7	50	25	1831
2014	Provides services to public - Both English and French	20	35	19	15	11	55	26	27087
2011	Provides services to public - English only	16	35	16	17	16	51	33	38109
2011	Provides services to public - French only	14	35	26	16	8	50	24	2121
2011	Provides services to public - Both English and French	20	36	18	15	10	57	25	31746

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	40	11	10	5	74	15	31458
2019	Provides services to public - French only	27	50	14	6	2	78	8	1472
2019	Provides services to public - Both English and French	32	42	12	9	4	75	13	25445
2017	Provides services to public - English only	31	41	11	11	6	72	17	31761
2017	Provides services to public - French only	25	52	13	7	3	77	10	1765
2017	Provides services to public - Both English and French	29	44	13	9	5	73	14	25990

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	37	10	6	4	0	80	10	31490
2019	Provides services to public - French only	30	50	13	5	2	0	80	7	1471
2019	Provides services to public - Both English and French	43	38	10	5	3	0	82	8	25423
2017	Provides services to public - English only	40	38	10	6	5	1	78	11	31730
2017	Provides services to public - French only	29	51	13	5	2	0	80	7	1767
2017	Provides services to public - Both English and French	39	41	11	6	4	0	80	9	25971
2014	Provides services to public - English only	37	39	12	7	5	1	76	12	33522
2014	Provides services to public - French only	25	51	16	6	2	1	77	7	1828
2014	Provides services to public - Both English and French	36	42	12	6	3	1	79	9	27083
2011	Provides services to public - English only	35	42	11	7	5	1	77	12	38103
2011	Provides services to public - French only	25	49	15	8	2	1	74	10	2124
2011	Provides services to public - Both English and French	36	42	12	6	3	1	79	9	31738
2008	Provides services to public - English only	41	39	9	6	4	1	81	10	34549
2008	Provides services to public - French only	34	47	13	4	1	1	82	5	1845
2008	Provides services to public - Both English and French	43	39	10	5	2	1	83	7	27601

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	34	15	13	11	60	25	31578
2019	Provides services to public - French only	19	41	22	11	6	60	18	1474
2019	Provides services to public - Both English and French	31	36	15	11	7	67	18	25501
2017	Provides services to public - English only	23	33	15	14	14	57	28	31748
2017	Provides services to public - French only	18	40	22	12	8	58	19	1767
2017	Provides services to public - Both English and French	26	37	16	11	9	63	21	25979

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	31	10	4	3	84	6	31421
2019	Provides services to public - French only	40	44	11	3	2	84	5	1474
2019	Provides services to public - Both English and French	52	34	9	3	2	86	5	25370
2017	Provides services to public - English only	54	32	9	3	2	86	6	31710
2017	Provides services to public - French only	41	46	9	2	1	87	4	1767
2017	Provides services to public - Both English and French	51	36	9	3	2	87	4	25937
2014	Provides services to public - English only	61	27	7	3	2	88	5	33501
2014	Provides services to public - French only	44	42	9	3	1	87	4	1830
2014	Provides services to public - Both English and French	58	30	7	2	1	89	4	27079
2011	Provides services to public - English only	60	29	7	3	2	89	4	38092
2011	Provides services to public - French only	47	41	8	2	1	89	3	2124
2011	Provides services to public - Both English and French	57	32	7	2	1	89	3	31739

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	35	15	15	11	0	59	26	31499
2019	Provides services to public - French only	12	29	28	19	10	1	42	30	1474
2019	Provides services to public - Both English and French	28	36	15	12	8	0	64	20	25434
2017	Provides services to public - English only	22	37	13	15	12	0	59	28	31668
2017	Provides services to public - French only	13	33	25	17	10	1	48	27	1764
2017	Provides services to public - Both English and French	25	37	15	13	9	0	63	22	25918
2014	Provides services to public - English only	17	37	13	17	15	0	55	32	33519
2014	Provides services to public - French only	8	31	27	22	12	1	39	34	1828
2014	Provides services to public - Both English and French	19	38	16	16	11	0	57	27	27091
2011	Provides services to public - English only	22	38	13	14	12	0	60	27	38075
2011	Provides services to public - French only	13	33	24	18	10	1	48	29	2123
2011	Provides services to public - Both English and French	26	37	15	13	8	0	64	21	31705

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	32	18	12	11	0	59	23	31596
2019	Provides services to public - French only	14	33	28	15	8	1	48	24	1478
2019	Provides services to public - Both English and French	32	33	17	11	8	0	65	18	25506
2017	Provides services to public - English only	25	33	17	14	12	0	58	26	31683
2017	Provides services to public - French only	14	35	26	15	9	1	50	24	1765
2017	Provides services to public - Both English and French	29	34	16	12	8	0	63	20	25921
2014	Provides services to public - English only	21	34	16	15	13	0	55	28	33515
2014	Provides services to public - French only	11	34	28	19	8	1	45	26	1829
2014	Provides services to public - Both English and French	24	35	18	13	9	0	59	23	27089

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	38	14	12	7	0	68	19	31233
2019	Provides services to public - French only	22	47	18	9	4	0	70	13	1462
2019	Provides services to public - Both English and French	32	40	14	9	4	0	72	14	25187
2017	Provides services to public - English only	27	36	14	13	9	0	64	22	31680
2017	Provides services to public - French only	20	45	20	9	6	0	65	15	1762
2017	Provides services to public - Both English and French	29	38	15	10	6	0	68	17	25935
2014	Provides services to public - English only	24	37	15	13	10	0	61	24	33513
2014	Provides services to public - French only	16	45	23	11	4	0	62	15	1828
2014	Provides services to public - Both English and French	26	39	17	11	7	0	65	18	27083
2011	Provides services to public - English only	32	39	13	10	6	1	72	16	38045
2011	Provides services to public - French only	22	46	19	9	3	0	69	12	2118
2011	Provides services to public - Both English and French	32	41	14	9	4	0	73	13	31684

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	36	12	6	4	78	10	31641
2019	Provides services to public - French only	33	47	13	5	2	80	7	1481
2019	Provides services to public - Both English and French	43	39	10	5	3	82	7	25517
2017	Provides services to public - English only	39	38	12	6	4	77	11	31648
2017	Provides services to public - French only	32	49	12	5	3	81	7	1763
2017	Provides services to public - Both English and French	40	41	11	5	3	81	8	25898
2014	Provides services to public - English only	40	39	11	6	4	79	10	33509
2014	Provides services to public - French only	31	52	11	5	1	83	6	1828
2014	Provides services to public - Both English and French	39	41	12	5	3	81	8	27066
2011	Provides services to public - English only	39	41	10	6	4	80	10	38111
2011	Provides services to public - French only	37	47	11	3	1	84	5	2122
2011	Provides services to public - Both English and French	42	41	9	5	3	83	8	31743
2008	Provides services to public - English only	40	42	8	6	3	82	10	34584
2008	Provides services to public - French only	38	47	10	4	1	85	5	1845
2008	Provides services to public - Both English and French	43	42	8	5	2	85	7	27618

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	31	18	7	5	2	70	12	31458
2019	Provides services to public - French only	45	34	14	5	2	0	79	7	1464
2019	Provides services to public - Both English and French	40	32	15	7	5	1	72	12	25415
2017	Provides services to public - English only	37	32	17	7	4	3	71	11	31798
2017	Provides services to public - French only	45	37	12	4	2	1	82	6	1768
2017	Provides services to public - Both English and French	37	35	15	7	4	2	73	11	26021
2014	Provides services to public - English only	35	31	19	8	5	2	67	13	33523
2014	Provides services to public - French only	47	36	11	3	1	1	84	4	1829
2014	Provides services to public - Both English and French	36	34	17	7	5	1	71	12	27087
2011	Provides services to public - English only	34	32	19	8	6	2	66	14	38085
2011	Provides services to public - French only	38	37	15	6	3	1	76	8	2124
2011	Provides services to public - Both English and French	34	33	18	9	5	1	68	14	31729
2008	Provides services to public - English only	28	34	21	9	6	1	63	16	34581
2008	Provides services to public - French only	29	40	17	9	3	1	70	13	1843
2008	Provides services to public - Both English and French	28	34	20	10	6	1	64	17	27598

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	12	23	34	19	9	1	1	29	36	31606
2019	Provides services to public - French only	10	29	32	18	8	1	2	27	40	1480
2019	Provides services to public - Both English and French	10	25	33	20	10	1	1	30	36	25526
2017	Provides services to public - English only	13	23	34	17	9	1	4	27	38	31646
2017	Provides services to public - French only	8	28	29	19	11	1	4	31	38	1763
2017	Provides services to public - Both English and French	11	25	33	17	9	1	3	28	37	25887
2014	Provides services to public - English only	14	26	35	15	7	1	2	23	41	33444
2014	Provides services to public - French only	9	33	33	17	5	1	2	23	43	1825
2014	Provides services to public - Both English and French	11	29	34	16	7	1	2	24	41	27039
2011	Provides services to public - English only	14	26	34	15	7	1	2	23	41	37991
2011	Provides services to public - French only	13	35	30	13	5	1	2	19	50	2115
2011	Provides services to public - Both English and French	12	29	33	16	7	1	3	24	42	31633
2008	Provides services to public - English only	13	27	35	16	6	1	2	23	41	34498
2008	Provides services to public - French only	12	37	31	14	5	1	2	19	50	1836
2008	Provides services to public - Both English and French	11	30	34	16	6	1	2	23	43	27543

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	19	27	22	16	2	2	39	33	31504
2019	Provides services to public - French only	11	22	27	22	11	4	2	35	36	1475
2019	Provides services to public - Both English and French	11	20	27	23	15	2	2	39	32	25477
2017	Provides services to public - English only	15	20	27	19	13	2	4	35	36	31532
2017	Provides services to public - French only	10	22	28	18	12	5	5	34	36	1758
2017	Provides services to public - Both English and French	12	21	28	19	13	3	4	35	35	25854
2014	Provides services to public - English only	16	22	29	18	10	2	3	30	40	33411
2014	Provides services to public - French only	12	24	35	17	7	4	2	25	38	1827
2014	Provides services to public - Both English and French	13	24	29	18	10	3	3	30	39	27025
2011	Provides services to public - English only	15	21	28	19	12	2	3	33	38	37953
2011	Provides services to public - French only	13	28	31	15	7	3	3	23	44	2116
2011	Provides services to public - Both English and French	13	22	29	20	11	2	3	33	37	31615
2008	Provides services to public - English only	14	21	29	21	11	2	2	33	36	34418
2008	Provides services to public - French only	11	27	33	16	8	3	2	25	39	1835
2008	Provides services to public - Both English and French	12	23	29	20	11	2	3	32	37	27523

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	20	28	20	12	2	3	34	36	31522
2019	Provides services to public - French only	19	28	29	11	6	3	3	19	50	1476
2019	Provides services to public - Both English and French	16	24	28	17	11	2	3	29	42	25483
2017	Provides services to public - English only	15	20	28	18	11	2	5	32	38	31575
2017	Provides services to public - French only	17	28	27	11	6	3	6	20	50	1760
2017	Provides services to public - Both English and French	18	24	28	15	9	2	5	25	45	25876
2014	Provides services to public - English only	18	22	28	17	9	2	4	28	43	33412
2014	Provides services to public - French only	20	30	28	11	4	2	4	16	53	1823
2014	Provides services to public - Both English and French	20	27	26	14	7	2	4	22	50	27024
2011	Provides services to public - English only	16	21	28	18	10	2	4	30	40	37931
2011	Provides services to public - French only	20	31	26	11	5	2	4	17	55	2119
2011	Provides services to public - Both English and French	19	25	27	14	8	2	5	23	47	31607
2008	Provides services to public - English only	16	21	30	19	9	2	3	29	39	34432
2008	Provides services to public - French only	14	31	28	15	5	3	4	22	48	1839
2008	Provides services to public - Both English and French	17	26	29	16	7	2	4	25	45	27515

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	7	11	27	31	20	1	4	53	19	31404
2019	Provides services to public - French only	7	19	33	22	12	2	4	36	28	1474
2019	Provides services to public - Both English and French	7	15	29	27	17	1	3	46	23	25419
2017	Provides services to public - English only	8	11	27	28	17	2	6	49	21	31406
2017	Provides services to public - French only	9	18	33	22	11	2	6	35	29	1757
2017	Provides services to public - Both English and French	8	16	30	24	14	1	6	41	26	25802
2014	Provides services to public - English only	9	13	29	28	14	1	5	45	24	33325
2014	Provides services to public - French only	8	19	37	22	8	2	5	32	28	1823
2014	Provides services to public - Both English and French	9	17	32	24	12	1	4	38	28	26955
2011	Provides services to public - English only	8	13	30	28	15	1	5	46	22	37883
2011	Provides services to public - French only	18	28	31	14	6	2	3	20	48	2113
2011	Provides services to public - Both English and French	11	19	31	22	11	1	5	35	32	31556
2008	Provides services to public - English only	7	13	32	29	14	1	4	45	22	34413
2008	Provides services to public - French only	11	27	35	17	6	2	2	24	39	1837
2008	Provides services to public - Both English and French	10	21	32	22	10	1	3	34	32	27502

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	19	26	20	15	1	2	37	37	31549
2019	Provides services to public - French only	12	23	26	20	13	2	4	35	37	1475
2019	Provides services to public - Both English and French	16	21	26	19	15	1	3	35	38	25506
2017	Provides services to public - English only	19	20	25	17	13	2	5	32	41	31572
2017	Provides services to public - French only	14	21	26	17	13	1	8	34	38	1757
2017	Provides services to public - Both English and French	18	23	26	16	12	1	4	29	44	25881
2014	Provides services to public - English only	23	22	26	15	10	1	3	26	47	33425
2014	Provides services to public - French only	16	29	25	15	9	1	5	26	47	1827
2014	Provides services to public - Both English and French	22	26	25	14	9	1	3	23	50	27020
2011	Provides services to public - English only	21	23	26	15	10	1	3	26	46	37980
2011	Provides services to public - French only	18	28	26	15	8	1	4	24	48	2119
2011	Provides services to public - Both English and French	20	25	26	15	9	1	4	25	47	31632
2008	Provides services to public - English only	19	23	27	17	10	1	2	28	43	34422
2008	Provides services to public - French only	14	29	27	17	9	1	4	26	45	1837
2008	Provides services to public - Both English and French	17	25	28	17	9	1	3	27	44	27508

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	17	25	22	17	3	3	41	32	31460
2019	Provides services to public - French only	17	26	24	17	10	4	2	29	45	1472
2019	Provides services to public - Both English and French	14	20	26	20	14	3	2	36	37	25426
2017	Provides services to public - English only	13	16	25	21	15	4	6	40	33	31582
2017	Provides services to public - French only	14	27	24	16	11	4	5	29	45	1763
2017	Provides services to public - Both English and French	14	21	26	19	13	3	5	34	38	25889
2014	Provides services to public - English only	12	17	25	23	14	3	5	41	31	33393
2014	Provides services to public - French only	13	25	24	20	10	4	4	33	41	1826
2014	Provides services to public - Both English and French	13	20	27	22	12	3	4	36	35	27022
2011	Provides services to public - English only	12	17	26	22	15	3	6	41	31	37898
2011	Provides services to public - French only	14	22	22	22	13	3	5	38	39	2119
2011	Provides services to public - Both English and French	13	21	26	20	12	3	5	35	37	31588
2008	Provides services to public - English only	14	19	26	21	12	2	4	36	36	34460
2008	Provides services to public - French only	14	26	23	21	9	3	4	33	42	1838
2008	Provides services to public - Both English and French	17	25	25	18	10	2	4	29	45	27533

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	21	30	18	11	2	2	30	39	31499
2019	Provides services to public - French only	16	27	32	13	7	3	2	21	46	1471
2019	Provides services to public - Both English and French	14	23	30	17	11	2	2	30	38	25466
2017	Provides services to public - English only	18	22	29	14	10	3	5	26	42	31606
2017	Provides services to public - French only	15	28	32	12	5	4	4	19	46	1760
2017	Provides services to public - Both English and French	15	23	32	15	9	3	4	25	41	25882
2014	Provides services to public - English only	20	23	29	14	8	2	3	24	45	33433
2014	Provides services to public - French only	15	28	34	13	5	3	3	19	45	1823
2014	Provides services to public - Both English and French	16	25	32	14	8	2	3	23	43	27024

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	20	33	20	11	1	1	32	34	31583
2019	Provides services to public - French only	7	21	34	25	10	2	1	36	29	1476
2019	Provides services to public - Both English and French	12	21	33	21	12	1	1	33	33	25520

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	79	9	6	1	1	0	5	92	2	31601
2019	Provides services to public - French only	68	20	4	1	1	1	4	93	3	1479
2019	Provides services to public - Both English and French	61	20	7	6	4	0	2	82	11	25524
2017	Provides services to public - English only	78	9	5	1	1	1	6	93	2	31785
2017	Provides services to public - French only	70	21	3	1	1	0	4	95	2	1765
2017	Provides services to public - Both English and French	58	21	7	6	5	0	3	81	12	25998
2014	Provides services to public - English only	79	9	4	1	1	0	5	94	2	33535
2014	Provides services to public - French only	70	21	3	1	0	0	4	96	2	1830
2014	Provides services to public - Both English and French	60	20	6	6	5	0	2	82	12	27096
2011	Provides services to public - English only	78	10	5	1	1	1	5	93	2	38074
2011	Provides services to public - French only	73	19	2	1	1	1	5	96	2	2124
2011	Provides services to public - Both English and French	58	20	6	7	6	0	2	80	13	31706
2008	Provides services to public - English only	74	8	4	1	1	1	10	93	3	34560
2008	Provides services to public - French only	74	14	3	1	1	1	6	95	2	1839
2008	Provides services to public - Both English and French	56	19	6	8	8	0	4	78	16	27610

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	28	18	11	10	4	2	58	23	31596
2019	Provides services to public - French only	23	33	20	7	7	7	3	63	16	1474
2019	Provides services to public - Both English and French	27	31	17	10	8	5	3	63	19	25510
2017	Provides services to public - English only	24	29	16	12	12	4	3	57	26	31787
2017	Provides services to public - French only	22	35	18	9	6	5	5	63	17	1770
2017	Provides services to public - Both English and French	23	32	16	11	9	4	4	60	22	25997
2014	Provides services to public - English only	27	31	15	11	10	3	2	62	22	33529
2014	Provides services to public - French only	20	38	20	9	6	4	3	62	16	1831
2014	Provides services to public - Both English and French	25	32	17	11	8	4	3	62	20	27097

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	27	10	11	9	1	69	20	31565
2019	Provides services to public - French only	43	37	10	5	4	1	81	9	1477
2019	Provides services to public - Both English and French	45	31	9	8	6	1	77	14	25485
2017	Provides services to public - English only	38	28	10	12	11	1	66	23	31775
2017	Provides services to public - French only	40	41	10	4	4	0	82	8	1765
2017	Provides services to public - Both English and French	40	33	10	9	6	1	75	15	25991
2014	Provides services to public - English only	40	28	10	11	10	1	68	22	33532
2014	Provides services to public - French only	39	40	13	6	2	0	79	8	1830
2014	Provides services to public - Both English and French	40	32	10	9	7	1	73	16	27095

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	33	9	10	5	77	15	31574
2019	Provides services to public - French only	45	40	9	4	2	85	5	1476
2019	Provides services to public - Both English and French	47	35	8	6	3	82	10	25489
2017	Provides services to public - English only	36	38	10	10	6	74	16	31723
2017	Provides services to public - French only	37	50	8	3	2	87	5	1765
2017	Provides services to public - Both English and French	39	41	9	7	4	80	11	25968
2014	Provides services to public - English only	35	39	10	10	5	75	15	33516
2014	Provides services to public - French only	31	53	11	3	1	84	5	1830
2014	Provides services to public - Both English and French	37	43	10	7	3	80	10	27078

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	36	15	7	4	2	0	73	12	31607
2019	Provides services to public - French only	29	42	21	3	2	1	1	72	6	1477
2019	Provides services to public - Both English and French	39	38	13	5	3	1	0	79	8	25524

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	26	20	6	6	1	6	66	13	31632
2019	Provides services to public - French only	24	33	20	5	4	1	12	65	11	1477
2019	Provides services to public - Both English and French	40	27	16	5	4	1	6	73	10	25547

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	30	13	9	7	0	0	71	16	31631
2019	Provides services to public - French only	31	40	15	8	4	1	1	73	12	1476
2019	Provides services to public - Both English and French	40	32	13	8	5	0	1	73	14	25545
2017	Provides services to public - English only	37	33	11	10	8	1	0	71	18	31806
2017	Provides services to public - French only	27	44	15	8	4	1	1	72	13	1769
2017	Provides services to public - Both English and French	34	37	13	9	6	1	0	72	15	26013
2014	Provides services to public - English only	35	35	12	10	8	1	0	71	17	33537
2014	Provides services to public - French only	26	44	17	8	4	0	1	71	13	1829
2014	Provides services to public - Both English and French	34	37	13	9	6	1	1	72	15	27099
2011	Provides services to public - English only	31	36	12	11	9	1	0	67	20	38089
2011	Provides services to public - French only	26	42	19	8	4	0	0	69	12	2123
2011	Provides services to public - Both English and French	32	37	14	10	6	0	0	69	16	31736
2008	Provides services to public - English only	30	35	12	12	10	1	0	66	22	34574
2008	Provides services to public - French only	26	41	18	9	5	1	0	68	14	1841
2008	Provides services to public - Both English and French	31	35	14	11	8	0	1	67	19	27626

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	26	13	7	6	1	1	74	13	31586
2019	Provides services to public - French only	39	38	13	4	3	2	0	79	8	1474
2019	Provides services to public - Both English and French	47	29	12	6	4	2	1	78	10	25513
2017	Provides services to public - English only	43	28	12	8	7	2	1	73	15	31791
2017	Provides services to public - French only	33	42	15	4	3	2	0	77	8	1765
2017	Provides services to public - Both English and French	41	34	12	6	5	2	1	76	11	26002
2014	Provides services to public - English only	41	29	12	8	7	2	1	73	15	33525
2014	Provides services to public - French only	30	43	16	6	3	2	0	75	8	1832
2014	Provides services to public - Both English and French	39	33	13	7	5	2	1	74	12	27100
2011	Provides services to public - English only	38	31	13	9	7	2	1	70	16	38070
2011	Provides services to public - French only	31	41	17	5	3	2	0	74	8	2120
2011	Provides services to public - Both English and French	38	33	14	8	5	2	1	73	13	31734
2008	Provides services to public - English only	37	30	12	9	9	2	0	69	18	34584
2008	Provides services to public - French only	28	41	18	6	3	3	0	71	10	1842
2008	Provides services to public - Both English and French	36	33	14	8	6	3	0	71	15	27618

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	29	11	8	6	1	74	15	31466
2019	Provides services to public - French only	38	40	12	6	3	0	79	9	1472
2019	Provides services to public - Both English and French	45	32	11	7	4	0	77	12	25475
2017	Provides services to public - English only	41	31	10	9	7	1	73	17	31773
2017	Provides services to public - French only	33	46	12	5	2	1	80	8	1765
2017	Provides services to public - Both English and French	39	35	11	8	5	1	76	13	25991
2014	Provides services to public - English only	39	33	11	10	7	1	73	17	33526
2014	Provides services to public - French only	30	47	15	6	2	0	77	8	1832
2014	Provides services to public - Both English and French	37	36	12	8	5	1	74	14	27092
2011	Provides services to public - English only	36	34	11	11	8	1	70	19	38044
2011	Provides services to public - French only	29	45	16	7	3	0	74	10	2119
2011	Provides services to public - Both English and French	36	36	12	9	6	1	73	15	31718
2008	Provides services to public - English only	35	34	10	11	10	1	69	20	34563
2008	Provides services to public - French only	30	43	15	8	4	1	73	11	1842
2008	Provides services to public - Both English and French	35	35	12	10	7	1	71	17	27610

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	81	8	4	1	1	0	4	94	2	31502
2019	Provides services to public - French only	77	17	1	1	1	0	4	98	1	1470
2019	Provides services to public - Both English and French	75	13	4	2	3	0	2	90	6	25466
2017	Provides services to public - English only	81	9	4	1	1	0	4	95	1	31734
2017	Provides services to public - French only	75	19	2	1	1	0	2	97	1	1764
2017	Provides services to public - Both English and French	71	17	4	3	4	0	2	90	6	25985
2014	Provides services to public - English only	81	9	3	0	1	0	5	95	1	33518
2014	Provides services to public - French only	72	23	1	0	0	0	3	98	1	1830
2014	Provides services to public - Both English and French	71	16	4	3	4	0	2	89	7	27090
2011	Provides services to public - English only	80	9	4	1	1	1	5	94	1	38061
2011	Provides services to public - French only	77	18	1	0	0	0	3	98	1	2120
2011	Provides services to public - Both English and French	71	15	4	3	5	0	2	88	8	31723
2008	Provides services to public - English only	80	6	3	1	1	1	9	95	2	34543
2008	Provides services to public - French only	82	11	1	0	1	0	5	98	1	1839
2008	Provides services to public - Both English and French	72	12	4	4	5	0	3	87	10	27610

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	19	9	4	7	2	6	78	12	31615
2019	Provides services to public - French only	43	26	9	5	5	1	10	78	11	1473
2019	Provides services to public - Both English and French	52	21	8	5	6	2	6	79	12	25528
2017	Provides services to public - English only	48	21	8	5	8	3	7	77	14	31746
2017	Provides services to public - French only	36	31	8	5	5	2	12	79	12	1767
2017	Provides services to public - Both English and French	43	25	8	5	7	3	8	77	14	25958
2014	Provides services to public - English only	48	21	9	5	8	3	7	76	14	33533
2014	Provides services to public - French only	31	33	10	6	5	2	13	75	13	1831
2014	Provides services to public - Both English and French	41	25	10	6	7	3	9	74	15	27093
2011	Provides services to public - English only	42	26	9	7	10	2	4	72	18	38093
2011	Provides services to public - French only	31	31	13	9	7	2	8	69	17	2123
2011	Provides services to public - Both English and French	38	27	10	8	8	2	6	71	18	31734

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	23	11	4	5	2	79	10	31667
2019	Provides services to public - French only	48	31	11	4	5	2	80	9	1479
2019	Provides services to public - Both English and French	57	24	10	4	4	1	82	8	25573
2017	Provides services to public - English only	50	24	11	5	7	2	76	12	31760
2017	Provides services to public - French only	41	36	12	5	4	1	78	10	1767
2017	Provides services to public - Both English and French	50	27	11	4	5	1	79	10	25991

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	49	27	11	7	6	0	76	13	31678
2019	Provides services to public - French only	41	38	11	6	4	0	79	10	1477
2019	Provides services to public - Both English and French	49	30	10	6	5	0	79	11	25554
2017	Provides services to public - English only	48	26	11	7	8	0	74	15	31714
2017	Provides services to public - French only	38	39	13	6	4	0	77	10	1763
2017	Provides services to public - Both English and French	46	29	12	7	6	0	76	12	25956
2014	Provides services to public - English only	46	28	11	8	7	1	74	15	33514
2014	Provides services to public - French only	33	42	14	6	3	1	76	10	1831
2014	Provides services to public - Both English and French	42	32	12	7	6	0	75	13	27080

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	44	14	15	7	1	1	64	22	3800
2019	Provides services to public - French only	7	58	17	11	6	0	1	66	17	91
2019	Provides services to public - Both English and French	20	44	16	13	5	1	1	65	19	5487

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	28	16	10	10	6	0	63	21	31648
2019	Provides services to public - French only	22	39	17	7	5	9	0	68	13	1479
2019	Provides services to public - Both English and French	31	32	16	8	6	6	0	67	15	25546
2017	Provides services to public - English only	27	28	16	11	12	7	0	59	24	31788
2017	Provides services to public - French only	20	40	17	8	5	10	0	67	14	1768
2017	Provides services to public - Both English and French	25	33	17	10	8	7	0	63	19	26008
2014	Provides services to public - English only	24	29	16	11	11	7	0	57	25	33509
2014	Provides services to public - French only	15	37	23	10	5	10	0	57	17	1826
2014	Provides services to public - Both English and French	23	33	18	10	8	7	0	61	19	27072
2011	Provides services to public - English only	20	28	19	12	14	7	0	52	28	38080
2011	Provides services to public - French only	15	37	23	10	5	9	1	57	17	2121
2011	Provides services to public - Both English and French	22	31	19	11	9	7	1	58	21	31712

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	28	16	13	12	3	57	26	31585
2019	Provides services to public - French only	19	38	23	10	6	3	59	17	1474
2019	Provides services to public - Both English and French	28	32	18	11	9	2	62	20	25484
2017	Provides services to public - English only	23	27	16	15	15	3	52	31	31783
2017	Provides services to public - French only	16	36	25	12	7	3	54	20	1768
2017	Provides services to public - Both English and French	22	32	19	13	11	3	56	25	26007
2014	Provides services to public - English only	20	28	17	16	16	3	49	33	33502
2014	Provides services to public - French only	10	34	31	13	8	3	46	22	1829
2014	Provides services to public - Both English and French	20	31	21	14	11	3	52	26	27079
2011	Provides services to public - English only	18	28	18	16	18	2	47	35	38045
2011	Provides services to public - French only	11	30	31	15	9	4	42	25	2119
2011	Provides services to public - Both English and French	19	31	21	13	12	3	52	26	31684
2008	Provides services to public - English only	19	30	16	15	17	2	50	33	34551
2008	Provides services to public - French only	13	34	29	13	7	3	49	21	1840
2008	Provides services to public - Both English and French	20	33	20	13	11	3	55	25	27622

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	26	19	15	14	5	49	31	31548
2019	Provides services to public - French only	14	29	30	13	7	6	46	22	1470
2019	Provides services to public - Both English and French	21	29	21	14	10	5	53	25	25442
2017	Provides services to public - English only	17	25	17	18	17	6	45	37	31756
2017	Provides services to public - French only	12	28	29	14	8	8	44	25	1761
2017	Provides services to public - Both English and French	15	29	22	16	12	6	47	30	25970
2014	Provides services to public - English only	14	25	18	19	18	5	42	39	33502
2014	Provides services to public - French only	6	28	33	19	8	6	36	29	1826
2014	Provides services to public - Both English and French	13	27	23	18	13	5	43	32	27080
2011	Provides services to public - English only	11	27	18	21	18	5	40	41	38058
2011	Provides services to public - French only	7	24	33	21	8	7	33	31	2121
2011	Provides services to public - Both English and French	11	30	24	18	11	6	44	30	31714
2008	Provides services to public - English only	10	28	16	22	18	5	40	42	34570
2008	Provides services to public - French only	7	28	34	18	6	6	38	26	1840
2008	Provides services to public - Both English and French	11	31	23	18	10	6	44	31	27608

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	28	17	17	16	3	49	34	31607
2019	Provides services to public - French only	16	36	24	13	7	3	54	21	1475
2019	Provides services to public - Both English and French	20	31	19	15	11	3	53	27	25505
2017	Provides services to public - English only	17	27	15	17	19	4	46	38	31726
2017	Provides services to public - French only	14	35	24	14	7	4	52	23	1763
2017	Provides services to public - Both English and French	16	32	20	16	13	3	50	29	25972
2014	Provides services to public - English only	15	28	16	19	19	3	44	39	33494
2014	Provides services to public - French only	9	35	29	16	8	3	46	24	1830
2014	Provides services to public - Both English and French	14	32	20	18	13	3	47	31	27067
2011	Provides services to public - English only	12	30	16	21	18	3	43	41	38042
2011	Provides services to public - French only	10	35	28	17	6	3	47	24	2122
2011	Provides services to public - Both English and French	14	34	20	18	11	3	50	30	31698
2008	Provides services to public - English only	13	34	14	21	15	3	48	37	34562
2008	Provides services to public - French only	12	41	26	15	3	3	55	18	1841
2008	Provides services to public - Both English and French	15	37	19	17	9	2	53	27	27601

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	13	10	7	10	25	7	61	25	31658
2019	Provides services to public - French only	50	19	8	4	3	11	5	81	9	1471
2019	Provides services to public - Both English and French	47	22	13	6	5	5	2	74	12	25568

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	39	18	10	6	1	66	16	31674
2019	Provides services to public - French only	22	49	20	5	3	1	72	8	1473
2019	Provides services to public - Both English and French	28	42	17	8	4	1	71	12	25535
2017	Provides services to public - English only	24	38	17	12	8	1	63	20	31748
2017	Provides services to public - French only	20	48	21	6	3	1	70	9	1765
2017	Provides services to public - Both English and French	25	42	17	10	5	1	68	15	25975
2014	Provides services to public - English only	24	38	18	11	8	2	63	19	33541
2014	Provides services to public - French only	16	50	22	8	3	1	67	11	1832
2014	Provides services to public - Both English and French	24	41	19	9	5	1	66	15	27100
2011	Provides services to public - English only	22	40	17	12	7	1	63	19	38068
2011	Provides services to public - French only	18	48	21	9	2	1	67	11	2121
2011	Provides services to public - Both English and French	25	41	17	10	5	1	68	15	31698

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	31	19	20	13	2	47	34	31500
2019	Provides services to public - French only	12	36	26	16	7	3	49	24	1469
2019	Provides services to public - Both English and French	16	34	21	17	9	2	51	27	25460

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	35	14	10	7	2	1	68	17	31610
2019	Provides services to public - French only	24	46	14	10	4	1	0	71	15	1473
2019	Provides services to public - Both English and French	31	37	14	9	6	2	1	70	16	25523
2017	Provides services to public - English only	35	35	12	8	6	3	1	72	15	31692
2017	Provides services to public - French only	23	47	12	10	4	3	1	73	14	1766
2017	Provides services to public - Both English and French	32	39	12	9	5	3	1	73	14	25955
2014	Provides services to public - English only	38	36	11	7	5	2	1	76	13	33532
2014	Provides services to public - French only	22	52	13	8	2	3	1	76	10	1831
2014	Provides services to public - Both English and French	34	39	12	8	4	2	1	75	13	27087
2011	Provides services to public - English only	33	36	12	8	6	3	1	72	15	38035
2011	Provides services to public - French only	24	44	15	9	3	4	0	72	13	2118
2011	Provides services to public - Both English and French	34	37	12	8	5	3	1	74	14	31661
2008	Provides services to public - English only	29	36	13	10	8	4	1	68	18	34557
2008	Provides services to public - French only	21	44	16	10	4	5	1	69	15	1840
2008	Provides services to public - Both English and French	31	36	12	10	6	4	1	71	16	27613

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	34	18	9	7	1	65	16	31556
2019	Provides services to public - French only	26	45	19	5	4	1	72	9	1467
2019	Provides services to public - Both English and French	31	38	18	7	5	1	70	12	25494

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	24	17	15	16	6	1	48	33	31617
2019	Provides services to public - French only	17	32	22	12	8	7	2	54	21	1474
2019	Provides services to public - Both English and French	20	25	19	13	12	8	2	50	28	25509
2017	Provides services to public - English only	19	24	15	16	18	7	1	47	36	31700
2017	Provides services to public - French only	13	34	21	13	8	8	3	53	24	1755
2017	Provides services to public - Both English and French	17	25	18	14	14	9	3	48	31	25962
2014	Provides services to public - English only	17	25	16	16	18	6	1	46	37	33532
2014	Provides services to public - French only	11	34	21	16	9	8	1	50	27	1831
2014	Provides services to public - Both English and French	15	25	19	16	15	8	2	45	34	27100
2011	Provides services to public - English only	15	23	17	17	19	7	1	42	40	38085
2011	Provides services to public - French only	13	32	23	14	7	9	2	50	23	2124
2011	Provides services to public - Both English and French	15	24	19	16	14	10	3	44	34	31720

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	28	17	15	16	2	0	51	32	31625
2019	Provides services to public - French only	16	37	25	13	7	2	0	55	20	1474
2019	Provides services to public - Both English and French	23	32	19	13	11	2	0	56	24	25507
2017	Provides services to public - English only	20	28	16	17	16	3	0	49	34	31753
2017	Provides services to public - French only	19	38	20	14	6	3	0	59	20	1765
2017	Provides services to public - Both English and French	21	32	18	14	11	3	0	56	26	25956
2014	Provides services to public - English only	17	28	17	17	17	3	1	47	36	33525
2014	Provides services to public - French only	15	37	25	14	6	2	0	53	21	1831
2014	Provides services to public - Both English and French	19	31	19	16	12	3	1	52	29	27090
2011	Provides services to public - English only	17	31	16	17	17	2	0	49	34	38097
2011	Provides services to public - French only	15	36	26	14	6	2	1	52	21	2121
2011	Provides services to public - Both English and French	20	33	18	15	11	2	0	55	26	31723
2008	Provides services to public - English only	17	33	16	17	16	1	0	50	33	34576
2008	Provides services to public - French only	12	39	29	14	5	1	0	52	19	1844
2008	Provides services to public - Both English and French	19	35	19	15	9	2	0	56	25	27605

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	26	15	15	20	2	2	48	37	31674
2019	Provides services to public - French only	14	27	24	17	13	3	3	43	32	1477
2019	Provides services to public - Both English and French	22	28	16	14	16	2	2	52	31	25561
2017	Provides services to public - English only	18	25	14	17	22	2	2	45	41	31759
2017	Provides services to public - French only	14	28	20	17	14	4	4	44	33	1767
2017	Provides services to public - Both English and French	18	27	16	16	18	3	3	48	35	25974
2014	Provides services to public - English only	15	24	14	18	25	2	2	41	44	33531
2014	Provides services to public - French only	9	26	24	19	15	4	4	38	36	1832
2014	Provides services to public - Both English and French	15	25	17	18	20	3	3	43	40	27097
2011	Provides services to public - English only	14	25	14	18	25	2	2	40	45	38090
2011	Provides services to public - French only	11	25	24	20	15	2	4	38	37	2120
2011	Provides services to public - Both English and French	15	27	17	18	19	2	2	45	38	31720
2008	Provides services to public - English only	14	32	13	18	20	1	1	47	39	34561
2008	Provides services to public - French only	11	33	23	15	11	3	4	48	28	1843
2008	Provides services to public - Both English and French	17	33	15	16	14	2	2	53	31	27590

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	25	14	6	5	1	3	74	11	31630
2019	Provides services to public - French only	51	20	14	5	3	2	6	76	9	1473
2019	Provides services to public - Both English and French	49	23	14	5	4	1	4	76	9	25525

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	9	7	4	5	3	17	80	12	31602
2019	Provides services to public - French only	40	13	12	10	11	4	11	62	24	1476
2019	Provides services to public - Both English and French	61	11	8	4	4	1	11	82	9	25501

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	24	18	8	7	2	3	65	16	31580
2019	Provides services to public - French only	33	23	20	11	7	3	4	59	19	1476
2019	Provides services to public - Both English and French	42	23	17	8	5	2	4	69	14	25503

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	21	18	10	9	4	4	60	20	31487
2019	Provides services to public - French only	32	21	20	11	8	3	5	58	21	1469
2019	Provides services to public - Both English and French	40	21	17	9	7	3	4	65	17	25429

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	19	17	12	13	4	4	54	28	31537
2019	Provides services to public - French only	27	15	18	15	17	3	4	45	35	1474
2019	Provides services to public - Both English and French	41	17	14	10	10	3	5	63	22	25452

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	59	18	9	4	3	3	5	83	7	31558
2019	Provides services to public - French only	61	16	10	4	2	2	5	83	7	1468
2019	Provides services to public - Both English and French	64	15	8	3	2	2	5	85	6	25470

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	67	11	6	3	4	5	4	85	8	31517
2019	Provides services to public - French only	68	11	7	3	4	3	4	85	8	1462
2019	Provides services to public - Both English and French	71	10	6	3	3	3	4	87	6	25409

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	69	9	5	2	3	3	8	88	6	31545
2019	Provides services to public - French only	72	10	5	2	2	2	7	90	4	1469
2019	Provides services to public - Both English and French	74	8	4	2	2	2	9	92	4	25425

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	36	20	14	9	4	0	56	23	31616
2019	Provides services to public - French only	9	31	33	15	6	5	1	42	22	1476
2019	Provides services to public - Both English and French	19	38	21	12	6	4	0	60	18	25532
2017	Provides services to public - English only	17	31	21	15	12	4	0	50	28	31760
2017	Provides services to public - French only	9	32	30	15	6	7	0	44	24	1766
2017	Provides services to public - Both English and French	18	34	23	12	9	5	0	54	22	25978

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	36	15	9	6	1	0	70	15	31479
2019	Provides services to public - French only	27	43	18	6	4	2	0	71	10	1468
2019	Provides services to public - Both English and French	36	38	14	6	4	2	0	75	11	25444
2017	Provides services to public - English only	36	36	13	7	5	2	0	74	13	31747
2017	Provides services to public - French only	27	49	14	4	2	3	0	78	7	1767
2017	Provides services to public - Both English and French	35	41	13	5	3	2	0	78	9	25978
2014	Provides services to public - English only	38	34	13	7	5	2	0	74	12	33530
2014	Provides services to public - French only	23	50	17	4	2	3	1	76	7	1829
2014	Provides services to public - Both English and French	36	39	13	5	3	2	0	78	9	27101
2011	Provides services to public - English only	28	36	16	9	8	2	0	66	17	38055
2011	Provides services to public - French only	17	44	23	7	3	5	0	65	11	2122
2011	Provides services to public - Both English and French	30	39	16	7	5	3	0	71	12	31702

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	32	15	5	4	3	1	75	9	31507
2019	Provides services to public - French only	32	45	13	4	3	3	1	79	7	1470
2019	Provides services to public - Both English and French	41	35	14	4	3	3	1	78	7	25467
2017	Provides services to public - English only	37	33	16	5	5	3	1	73	10	31710
2017	Provides services to public - French only	26	46	16	5	3	3	1	75	8	1767
2017	Provides services to public - Both English and French	34	37	16	5	4	4	1	74	9	25967
2014	Provides services to public - English only	41	32	14	4	4	4	1	77	9	33520
2014	Provides services to public - French only	24	49	16	4	2	4	1	77	6	1828
2014	Provides services to public - Both English and French	38	37	14	4	3	4	1	79	7	27090

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	33	10	7	6	0	77	13	31611
2019	Provides services to public - French only	38	44	11	4	3	0	82	7	1479
2019	Provides services to public - Both English and French	47	34	10	5	3	0	82	8	25536
2017	Provides services to public - English only	39	35	11	8	7	0	75	14	31758
2017	Provides services to public - French only	33	49	11	4	3	0	82	7	1764
2017	Provides services to public - Both English and French	41	40	10	6	4	0	81	10	25995
2014	Provides services to public - English only	40	34	11	8	6	0	75	14	33516
2014	Provides services to public - French only	30	52	11	4	2	1	82	7	1828
2014	Provides services to public - Both English and French	40	39	11	6	4	0	80	10	27080
2011	Provides services to public - English only	34	37	13	9	8	0	71	16	37994
2011	Provides services to public - French only	22	50	17	6	3	1	73	10	2114
2011	Provides services to public - Both English and French	36	40	12	6	4	0	77	11	31656
2008	Provides services to public - English only	30	39	12	10	8	0	69	18	34554
2008	Provides services to public - French only	22	49	17	8	3	1	72	11	1842
2008	Provides services to public - Both English and French	33	42	13	7	5	0	75	12	27594

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	30	16	10	9	1	65	19	31576
2019	Provides services to public - French only	31	39	18	6	5	1	70	12	1470
2019	Provides services to public - Both English and French	39	31	15	8	6	0	71	13	25495
2017	Provides services to public - English only	30	30	17	11	11	1	61	22	31735
2017	Provides services to public - French only	27	41	18	8	5	1	68	13	1766
2017	Provides services to public - Both English and French	33	33	17	9	7	1	67	16	25948
2014	Provides services to public - English only	26	33	16	13	11	1	59	24	33536
2014	Provides services to public - French only	18	43	24	8	4	2	62	13	1831
2014	Provides services to public - Both English and French	28	36	18	10	7	1	65	17	27105
2011	Provides services to public - English only	25	33	18	12	10	1	59	22	38064
2011	Provides services to public - French only	16	43	26	9	5	1	60	13	2118
2011	Provides services to public - Both English and French	28	36	19	9	6	1	65	16	31685

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	32	15	11	9	0	65	20	31473
2019	Provides services to public - French only	28	42	18	7	4	0	71	11	1466
2019	Provides services to public - Both English and French	37	34	15	8	6	0	71	14	25403
2017	Provides services to public - English only	28	33	15	13	10	0	62	23	31727
2017	Provides services to public - French only	25	43	19	8	5	0	68	13	1764
2017	Provides services to public - Both English and French	30	36	17	9	6	0	67	16	25980
2014	Provides services to public - English only	25	34	15	14	10	0	60	25	33527
2014	Provides services to public - French only	17	45	24	10	4	1	62	14	1830
2014	Provides services to public - Both English and French	26	37	18	11	7	0	64	18	27096
2011	Provides services to public - English only	24	36	16	14	10	0	60	24	38026
2011	Provides services to public - French only	15	43	27	10	4	1	59	14	2120
2011	Provides services to public - Both English and French	26	39	18	10	6	0	65	17	31659
2008	Provides services to public - English only	25	38	14	13	9	0	64	23	34564
2008	Provides services to public - French only	21	46	23	8	3	0	67	10	1841
2008	Provides services to public - Both English and French	28	40	16	10	5	0	69	15	27608

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	23	18	13	12	3	1	55	26	31648
2019	Provides services to public - French only	26	27	22	11	7	6	0	56	20	1475
2019	Provides services to public - Both English and French	34	25	18	10	9	3	1	62	20	25556
2017	Provides services to public - English only	27	24	18	14	12	4	1	54	27	31725
2017	Provides services to public - French only	22	33	21	10	7	7	1	59	18	1766
2017	Provides services to public - Both English and French	29	27	18	11	9	5	1	59	21	25979
2014	Provides services to public - English only	27	25	18	14	13	4	1	54	28	33529
2014	Provides services to public - French only	18	32	23	12	6	8	1	55	19	1828
2014	Provides services to public - Both English and French	27	27	19	12	10	4	1	57	23	27102
2011	Provides services to public - English only	27	26	17	13	13	4	1	55	27	38053
2011	Provides services to public - French only	20	33	21	11	7	8	1	58	19	2119
2011	Provides services to public - Both English and French	28	27	18	12	10	5	1	59	23	31675
2008	Provides services to public - English only	26	28	16	14	11	5	1	56	26	34549
2008	Provides services to public - French only	23	35	18	9	7	6	1	63	17	1841
2008	Provides services to public - Both English and French	28	29	17	12	8	5	1	60	21	27608

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public - English only	23	39	38	31707
2019	Provides services to public - French only	19	54	27	1482
2019	Provides services to public - Both English and French	28	39	34	25597
2017	Provides services to public - English only	22	41	37	31783
2017	Provides services to public - French only	17	57	26	1765
2017	Provides services to public - Both English and French	26	42	32	26014
2014	Provides services to public - English only	21	42	36	33537
2014	Provides services to public - French only	18	61	22	1828
2014	Provides services to public - Both English and French	26	42	32	27097
2011	Provides services to public - English only	23	44	33	38130
2011	Provides services to public - French only	18	62	20	2120
2011	Provides services to public - Both English and French	28	43	29	31737

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public - English only	18	31	27	9	9	6	7431
2019	Provides services to public - French only	25	38	22	8	3	4	293
2019	Provides services to public - Both English and French	13	34	29	6	12	6	7112
2017	Provides services to public - English only	21	28	25	11	9	7	6878
2017	Provides services to public - French only	33	36	17	3	3	8	301
2017	Provides services to public - Both English and French	16	31	30	7	9	7	6837
2014	Provides services to public - English only	24	29	23	14	9999	10	7184
2014	Provides services to public - French only	46	22	15	8	9999	9	319
2014	Provides services to public - Both English and French	16	33	30	9	9999	12	7126
2011	Provides services to public - English only	24	29	25	12	9999	10	8646
2011	Provides services to public - French only	49	18	19	7	9999	8	380
2011	Provides services to public - Both English and French	18	32	32	7	9999	10	8900

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	47	9	6	2	1	1	82	9	31580
2019	Provides services to public - French only	16	53	17	10	2	0	1	70	13	1471
2019	Provides services to public - Both English and French	30	46	11	7	3	1	2	78	10	25488

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	49	28	10	4	3	4	1	82	8	31565
2019	Provides services to public - French only	38	44	10	3	1	3	1	85	4	1472
2019	Provides services to public - Both English and French	48	30	10	3	2	5	2	84	5	25484

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	31647
2019	Provides services to public - French only	11	89	1474
2019	Provides services to public - Both English and French	14	86	25547

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	53	47	5093
2019	Provides services to public - French only	49	51	154
2019	Provides services to public - Both English and French	50	50	3409

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	61	39	5093
2019	Provides services to public - French only	62	38	154
2019	Provides services to public - Both English and French	59	41	3409

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	5093
2019	Provides services to public - French only	4	96	154
2019	Provides services to public - Both English and French	9	91	3409

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	5093
2019	Provides services to public - French only	6	94	154
2019	Provides services to public - Both English and French	5	95	3409

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	5093

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	5093
2019	Provides services to public - French only	6	94	154
2019	Provides services to public - Both English and French	15	85	3409

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	5093
2019	Provides services to public - French only	4	96	154
2019	Provides services to public - Both English and French	4	96	3409

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	43	57	5045
2019	Provides services to public - French only	26	74	149
2019	Provides services to public - Both English and French	40	60	3382

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	40	60	5045
2019	Provides services to public - French only	49	51	149
2019	Provides services to public - Both English and French	40	60	3382

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	48	52	5045
2019	Provides services to public - French only	41	59	149
2019	Provides services to public - Both English and French	45	55	3382

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	43	57	5045
2019	Provides services to public - French only	41	59	149
2019	Provides services to public - Both English and French	43	57	3382

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	31	69	5045
2019	Provides services to public - French only	18	82	149
2019	Provides services to public - Both English and French	29	71	3382

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	55	45	5045
2019	Provides services to public - French only	63	37	149
2019	Provides services to public - Both English and French	59	41	3382

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	39	61	5045
2019	Provides services to public - French only	31	69	149
2019	Provides services to public - Both English and French	38	62	3382

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	5045

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	5045
2019	Provides services to public - French only	8	92	149
2019	Provides services to public - Both English and French	10	90	3382

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	5045
2019	Provides services to public - French only	18	82	149
2019	Provides services to public - Both English and French	14	86	3382

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	53	47	5045
2019	Provides services to public - French only	51	49	149
2019	Provides services to public - Both English and French	49	51	3382

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	31	69	5045
2019	Provides services to public - French only	13	87	149
2019	Provides services to public - Both English and French	28	72	3382

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	5045
2019	Provides services to public - French only	19	81	149
2019	Provides services to public - Both English and French	17	83	3382

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	50	50	5019
2019	Provides services to public - French only	54	46	147
2019	Provides services to public - Both English and French	54	46	3357

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	27	73	5019
2019	Provides services to public - French only	21	79	147
2019	Provides services to public - Both English and French	29	71	3357

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	5019
2019	Provides services to public - French only	9	91	147
2019	Provides services to public - Both English and French	9	91	3357

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	25	75	5019
2019	Provides services to public - French only	36	64	147
2019	Provides services to public - Both English and French	21	79	3357

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	5019
2019	Provides services to public - French only	9	91	147
2019	Provides services to public - Both English and French	11	89	3357

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	5019
2019	Provides services to public - French only	18	82	147
2019	Provides services to public - Both English and French	8	92	3357

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	5019
2019	Provides services to public - French only	13	87	147
2019	Provides services to public - Both English and French	16	84	3357

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	5019
2019	Provides services to public - French only	12	88	147
2019	Provides services to public - Both English and French	13	87	3357

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	27	73	5019
2019	Provides services to public - French only	19	81	147
2019	Provides services to public - Both English and French	24	76	3357

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	4538
2019	Provides services to public - French only	12	88	121
2019	Provides services to public - Both English and French	13	87	3106

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	4538
2019	Provides services to public - French only	17	83	121
2019	Provides services to public - Both English and French	21	79	3106

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	4538
2019	Provides services to public - French only	14	86	121
2019	Provides services to public - Both English and French	11	89	3106

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	4538
2019	Provides services to public - French only	5	95	121
2019	Provides services to public - Both English and French	8	92	3106

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	4538
2019	Provides services to public - French only	11	89	121
2019	Provides services to public - Both English and French	11	89	3106

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	4538
2019	Provides services to public - French only	11	89	121
2019	Provides services to public - Both English and French	10	90	3106

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	4538
2019	Provides services to public - French only	5	95	121
2019	Provides services to public - Both English and French	9	91	3106

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	4538
2019	Provides services to public - French only	12	88	121
2019	Provides services to public - Both English and French	13	87	3106

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	4538
2019	Provides services to public - French only	15	85	121
2019	Provides services to public - Both English and French	13	87	3106

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	34	66	4538
2019	Provides services to public - French only	16	84	121
2019	Provides services to public - Both English and French	30	70	3106

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	4538
2019	Provides services to public - French only	8	92	121
2019	Provides services to public - Both English and French	11	89	3106

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	50	50	4538
2019	Provides services to public - French only	30	70	121
2019	Provides services to public - Both English and French	47	53	3106

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	2	98	4538

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	60	40	4538
2019	Provides services to public - French only	39	61	121
2019	Provides services to public - Both English and French	52	48	3106

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	4538
2019	Provides services to public - French only	6	94	121
2019	Provides services to public - Both English and French	4	96	3106

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	4538
2019	Provides services to public - French only	17	83	121
2019	Provides services to public - Both English and French	14	86	3106

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	22	78	31559
2019	Provides services to public - French only	14	86	1476
2019	Provides services to public - Both English and French	18	82	25503

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	16	20	9	11	20	6	47	26	31646
2019	Provides services to public - French only	15	21	18	8	7	23	9	53	21	1473
2019	Provides services to public - Both English and French	18	18	19	8	8	22	8	52	22	25559
2017	Provides services to public - English only	17	17	20	8	11	20	6	46	26	31782
2017	Provides services to public - French only	12	23	18	6	6	26	9	54	19	1767
2017	Provides services to public - Both English and French	15	20	19	7	8	23	8	51	22	26010
2014	Provides services to public - English only	17	19	21	9	10	19	5	47	25	33531
2014	Provides services to public - French only	10	24	22	7	4	26	8	50	17	1828
2014	Provides services to public - Both English and French	15	20	19	8	7	24	7	50	22	27093

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	27	16	8	8	6	1	65	17	31636
2019	Provides services to public - French only	28	39	15	6	4	6	1	73	11	1477
2019	Provides services to public - Both English and French	33	31	16	6	5	7	1	69	13	25548
2017	Provides services to public - English only	28	28	18	8	9	8	1	62	19	31746
2017	Provides services to public - French only	21	44	18	5	4	6	1	70	10	1765
2017	Provides services to public - Both English and French	26	33	17	7	6	9	1	66	14	25967
2014	Provides services to public - English only	27	28	19	8	8	8	1	61	18	33511
2014	Provides services to public - French only	16	44	21	6	4	8	1	67	10	1828
2014	Provides services to public - Both English and French	25	32	19	7	6	11	1	65	14	27088
2011	Provides services to public - English only	31	35	16	8	6	4	0	69	15	38028
2011	Provides services to public - French only	23	48	16	6	3	4	1	74	9	2114
2011	Provides services to public - Both English and French	31	38	15	6	4	6	0	73	11	31700

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	31611
2019	Provides services to public - French only	7	93	1473
2019	Provides services to public - Both English and French	8	92	25535

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	38	62	3009
2019	Provides services to public - French only	34	66	97
2019	Provides services to public - Both English and French	39	61	1954

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	75	25	3009
2019	Provides services to public - French only	81	19	97
2019	Provides services to public - Both English and French	76	24	1954

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	3009

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	3009

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	3009
2019	Provides services to public - French only	5	95	97
2019	Provides services to public - Both English and French	7	93	1954

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	3009
2019	Provides services to public - French only	7	93	97
2019	Provides services to public - Both English and French	13	87	1954

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	3009
2019	Provides services to public - French only	13	87	97
2019	Provides services to public - Both English and French	8	92	1954

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	31	69	2955
2019	Provides services to public - French only	14	86	95
2019	Provides services to public - Both English and French	25	75	1921

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	20	80	2955
2019	Provides services to public - French only	14	86	95
2019	Provides services to public - Both English and French	21	79	1921

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	2955
2019	Provides services to public - French only	13	87	95
2019	Provides services to public - Both English and French	15	85	1921

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	2955
2019	Provides services to public - French only	5	95	95
2019	Provides services to public - Both English and French	7	93	1921

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	29	71	2955
2019	Provides services to public - French only	12	88	95
2019	Provides services to public - Both English and French	27	73	1921

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	30	70	2955
2019	Provides services to public - French only	14	86	95
2019	Provides services to public - Both English and French	28	72	1921

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	2955

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	2	98	2955

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	2955

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	2955
2019	Provides services to public - French only	15	85	95
2019	Provides services to public - Both English and French	18	82	1921

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	1	99	2955
2019	Provides services to public - French only	0	100	95
2019	Provides services to public - Both English and French	1	99	1921

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	2955
2019	Provides services to public - French only	13	87	95
2019	Provides services to public - Both English and French	15	85	1921

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	2955

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	2955
2019	Provides services to public - French only	46	54	95
2019	Provides services to public - Both English and French	22	78	1921

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	29	71	2938
2019	Provides services to public - French only	43	57	93
2019	Provides services to public - Both English and French	31	69	1905

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	2938
2019	Provides services to public - French only	15	85	93
2019	Provides services to public - Both English and French	15	85	1905

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	2938

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	21	79	2938
2019	Provides services to public - French only	28	72	93
2019	Provides services to public - Both English and French	16	84	1905

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	2938
2019	Provides services to public - French only	8	92	93
2019	Provides services to public - Both English and French	5	95	1905

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	2938
2019	Provides services to public - French only	9	91	93
2019	Provides services to public - Both English and French	7	93	1905

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	2938
2019	Provides services to public - French only	10	90	93
2019	Provides services to public - Both English and French	10	90	1905

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	2938
2019	Provides services to public - French only	11	89	93
2019	Provides services to public - Both English and French	10	90	1905

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	47	53	2938
2019	Provides services to public - French only	37	63	93
2019	Provides services to public - Both English and French	47	53	1905

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	2555
2019	Provides services to public - French only	6	94	77
2019	Provides services to public - Both English and French	6	94	1642

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	2555
2019	Provides services to public - French only	11	89	77
2019	Provides services to public - Both English and French	16	84	1642

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	2555
2019	Provides services to public - French only	8	92	77
2019	Provides services to public - Both English and French	4	96	1642

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	2555

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	2	98	2555
2019	Provides services to public - French only	7	93	77
2019	Provides services to public - Both English and French	3	97	1642

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	2555

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	2555

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	2555
2019	Provides services to public - French only	14	86	77
2019	Provides services to public - Both English and French	13	87	1642

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	2555
2019	Provides services to public - French only	6	94	77
2019	Provides services to public - Both English and French	10	90	1642

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	27	73	2555
2019	Provides services to public - French only	18	82	77
2019	Provides services to public - Both English and French	27	73	1642

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	2555
2019	Provides services to public - French only	9	91	77
2019	Provides services to public - Both English and French	11	89	1642

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	45	55	2555
2019	Provides services to public - French only	24	76	77
2019	Provides services to public - Both English and French	46	54	1642

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	2	98	2555
2019	Provides services to public - French only	0	100	77
2019	Provides services to public - Both English and French	2	98	1642

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	62	38	2555
2019	Provides services to public - French only	47	53	77
2019	Provides services to public - Both English and French	62	38	1642

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	2555
2019	Provides services to public - French only	6	94	77
2019	Provides services to public - Both English and French	3	97	1642

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	2555
2019	Provides services to public - French only	16	84	77
2019	Provides services to public - Both English and French	11	89	1642

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	31570
2019	Provides services to public - French only	10	90	1476
2019	Provides services to public - Both English and French	11	89	25509

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	16	22	5	7	23	6	52	17	31611
2019	Provides services to public - French only	16	23	19	4	4	26	8	59	12	1472
2019	Provides services to public - Both English and French	20	18	20	4	5	25	8	56	13	25516
2017	Provides services to public - English only	19	18	23	5	6	24	6	52	15	31760
2017	Provides services to public - French only	12	25	18	4	4	29	9	60	12	1766
2017	Provides services to public - Both English and French	17	20	20	4	4	28	8	57	12	26001
2014	Provides services to public - English only	18	18	24	5	5	25	5	52	14	33516
2014	Provides services to public - French only	9	26	21	4	2	30	8	57	9	1829
2014	Provides services to public - Both English and French	16	20	20	4	4	30	7	57	12	27095

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	25	18	5	6	8	1	68	12	31583
2019	Provides services to public - French only	30	38	15	4	3	9	2	75	8	1468
2019	Provides services to public - Both English and French	35	29	17	4	4	9	1	72	9	25506
2017	Provides services to public - English only	31	28	18	5	6	10	2	67	12	31697
2017	Provides services to public - French only	22	43	17	4	3	9	2	73	8	1759
2017	Provides services to public - Both English and French	28	33	17	4	4	12	2	71	9	25955
2014	Provides services to public - English only	30	28	19	5	5	11	1	67	11	33492
2014	Provides services to public - French only	16	45	19	4	2	13	1	71	7	1830
2014	Provides services to public - Both English and French	26	32	18	4	3	14	2	70	8	27081
2011	Provides services to public - English only	35	34	15	6	4	6	0	74	10	38041
2011	Provides services to public - French only	24	49	15	4	1	6	0	78	6	2115
2011	Provides services to public - Both English and French	34	38	14	4	2	7	0	78	7	31694

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	26	20	13	18	1	49	31	31656
2019	Provides services to public - French only	15	18	22	18	27	1	33	45	1478
2019	Provides services to public - Both English and French	24	25	21	13	17	1	49	30	25556
2017	Provides services to public - English only	20	25	19	14	20	1	45	35	31739
2017	Provides services to public - French only	13	15	19	20	32	2	28	53	1769
2017	Provides services to public - Both English and French	19	21	20	15	22	2	41	38	25960

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	28	24	14	11	0	1	50	26	31638
2019	Provides services to public - French only	19	23	28	18	11	0	1	42	30	1476
2019	Provides services to public - Both English and French	20	27	26	15	11	0	1	48	26	25545
2017	Provides services to public - English only	20	27	24	15	12	0	1	48	28	31735
2017	Provides services to public - French only	16	22	30	18	12	1	2	39	31	1765
2017	Provides services to public - Both English and French	17	25	28	17	12	0	1	42	29	25972

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	29	17	9	7	1	3	66	16	31486
2019	Provides services to public - French only	22	27	26	13	11	1	2	49	24	1468
2019	Provides services to public - Both English and French	30	29	21	11	7	0	2	60	18	25406
2017	Provides services to public - English only	30	29	18	10	7	1	5	62	18	31654
2017	Provides services to public - French only	19	23	28	15	10	1	3	44	27	1758
2017	Provides services to public - Both English and French	23	27	23	13	9	0	3	53	23	25904

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	22	19	14	17	1	2	49	32	31524
2019	Provides services to public - French only	22	24	24	16	12	1	1	46	29	1465
2019	Provides services to public - Both English and French	21	23	22	16	16	1	1	45	33	25458
2017	Provides services to public - English only	23	21	20	15	17	2	3	46	34	31742
2017	Provides services to public - French only	24	21	23	16	11	2	4	48	28	1764
2017	Provides services to public - Both English and French	17	22	23	18	17	1	2	40	36	25972

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	20	9	4	4	0	6	81	9	31535
2019	Provides services to public - French only	52	22	11	3	4	1	8	81	8	1474
2019	Provides services to public - Both English and French	48	23	13	6	5	0	5	76	11	25461
2017	Provides services to public - English only	49	20	11	5	4	1	11	78	10	31653
2017	Provides services to public - French only	42	23	12	4	3	1	15	77	9	1761
2017	Provides services to public - Both English and French	40	24	15	6	5	1	10	71	13	25925

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	28	19	10	10	1	61	20	31611
2019	Provides services to public - French only	34	27	21	9	7	1	62	17	1475
2019	Provides services to public - Both English and French	33	28	20	10	9	1	61	19	25513
2017	Provides services to public - English only	27	29	21	12	9	1	57	21	31637
2017	Provides services to public - French only	31	28	22	10	7	1	60	18	1763
2017	Provides services to public - Both English and French	27	28	23	12	9	1	56	21	25918

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	32	21	10	8	1	1	61	18	31586
2019	Provides services to public - French only	26	32	24	11	6	1	1	59	16	1474
2019	Provides services to public - Both English and French	29	33	21	10	6	1	1	63	16	25460
2017	Provides services to public - English only	25	30	22	12	8	1	2	57	21	31625
2017	Provides services to public - French only	26	29	24	12	5	1	3	58	17	1760
2017	Provides services to public - Both English and French	25	31	23	12	6	1	2	58	19	25889

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	30	21	13	9	1	1	57	22	31569
2019	Provides services to public - French only	26	30	24	13	5	1	1	57	18	1471
2019	Provides services to public - Both English and French	27	31	22	12	7	1	1	59	19	25472
2017	Provides services to public - English only	23	29	22	14	10	1	2	53	24	31632
2017	Provides services to public - French only	25	28	25	13	6	1	2	55	20	1764
2017	Provides services to public - Both English and French	23	29	23	13	8	1	2	54	22	25891

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	29	18	10	8	1	1	64	18	31532
2019	Provides services to public - French only	34	31	19	10	5	1	1	66	14	1471
2019	Provides services to public - Both English and French	33	30	20	10	6	0	1	64	16	25455
2017	Provides services to public - English only	30	29	19	11	8	1	2	61	20	31642
2017	Provides services to public - French only	30	31	21	9	5	1	3	63	15	1763
2017	Provides services to public - Both English and French	28	31	20	11	7	1	2	60	19	25909

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	26	16	10	10	1	1	64	20	31509
2019	Provides services to public - French only	33	28	19	11	9	0	1	61	20	1476
2019	Provides services to public - Both English and French	39	26	16	9	8	0	1	66	18	25426

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	30	20	12	9	0	1	58	21	31452
2019	Provides services to public - French only	26	26	24	15	8	0	0	53	23	1472
2019	Provides services to public - Both English and French	32	29	20	11	6	0	1	62	17	25387
2017	Provides services to public - English only	25	30	21	13	9	1	2	56	22	31572
2017	Provides services to public - French only	22	28	25	15	8	1	2	51	24	1757
2017	Provides services to public - Both English and French	27	30	22	12	7	1	2	59	19	25850

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	25	14	6	6	1	74	12	31438
2019	Provides services to public - French only	42	27	18	7	4	2	70	12	1470
2019	Provides services to public - Both English and French	51	24	13	5	4	2	77	10	25393
2017	Provides services to public - English only	47	25	14	7	5	2	74	12	31734
2017	Provides services to public - French only	42	27	17	7	4	2	71	12	1767
2017	Provides services to public - Both English and French	50	24	13	6	4	2	76	10	25977

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	66	14	7	3	4	1	5	86	7	31484
2019	Provides services to public - French only	63	19	9	2	2	1	5	86	4	1472
2019	Provides services to public - Both English and French	68	14	6	2	2	1	6	88	5	25365
2017	Provides services to public - English only	65	15	7	5	4	1	3	83	9	31750
2017	Provides services to public - French only	62	15	7	5	5	1	5	82	11	1764
2017	Provides services to public - Both English and French	65	15	7	4	4	1	4	84	9	25975

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	65	14	8	4	6	1	2	82	10	31565
2019	Provides services to public - French only	68	14	6	4	5	0	3	84	9	1476
2019	Provides services to public - Both English and French	68	13	7	4	5	1	2	84	9	25483
2017	Provides services to public - English only	51	29	11	5	3	0	2	81	8	31705
2017	Provides services to public - French only	54	23	11	5	3	0	4	80	9	1761
2017	Provides services to public - Both English and French	51	28	11	5	3	0	3	81	8	25949

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	27	10	4	3	0	1	82	8	31470
2019	Provides services to public - French only	59	20	11	5	4	0	2	81	8	1464
2019	Provides services to public - Both English and French	54	26	11	4	3	0	2	82	7	25403
2017	Provides services to public - English only	53	22	11	7	6	1	2	76	13	31716
2017	Provides services to public - French only	58	17	9	6	5	0	4	79	12	1762
2017	Provides services to public - Both English and French	55	21	10	6	5	0	3	78	11	25963

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	21	11	6	7	0	1	77	13	31416
2019	Provides services to public - French only	63	17	8	5	5	0	2	82	10	1471
2019	Provides services to public - Both English and French	59	19	10	6	5	0	2	79	11	25359
2017	Provides services to public - English only	52	11	4	2	1	0	29	90	4	31682
2017	Provides services to public - French only	57	7	3	1	1	1	30	92	4	1760
2017	Provides services to public - Both English and French	53	13	5	2	1	0	25	88	5	25945

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	10	4	2	1	0	26	91	4	31286
2019	Provides services to public - French only	63	6	3	2	1	0	25	92	4	1462
2019	Provides services to public - Both English and French	58	11	5	2	1	0	22	89	4	25312
2017	Provides services to public - English only	50	26	12	5	3	1	4	80	8	31512
2017	Provides services to public - French only	59	19	9	4	2	0	8	84	6	1755
2017	Provides services to public - Both English and French	58	22	10	3	2	0	6	84	5	25841

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	53	24	12	4	3	0	3	80	8	31440
2019	Provides services to public - French only	64	17	10	3	2	0	4	84	6	1470
2019	Provides services to public - Both English and French	61	21	9	3	2	0	3	85	5	25365
2017	Provides services to public - English only	53	20	9	6	8	1	3	76	15	31762
2017	Provides services to public - French only	50	17	12	8	6	0	6	71	15	1765
2017	Provides services to public - Both English and French	61	16	8	5	6	1	5	81	11	25980

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	59	17	8	5	8	1	2	78	13	31584
2019	Provides services to public - French only	58	16	9	6	7	0	3	76	14	1475
2019	Provides services to public - Both English and French	67	14	7	4	5	0	3	83	10	25467
2017	Provides services to public - English only	46	31	12	4	2	0	3	80	7	31688
2017	Provides services to public - French only	47	27	15	4	3	0	4	76	8	1759
2017	Provides services to public - Both English and French	49	28	13	4	2	0	3	80	7	25943

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	29	12	4	3	2	80	7	31477
2019	Provides services to public - French only	52	25	14	5	2	2	78	7	1473
2019	Provides services to public - Both English and French	53	26	12	4	2	2	81	6	25414

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	32	33	14	6	47	20	31681
2019	Provides services to public - French only	14	30	37	15	5	43	20	1479
2019	Provides services to public - Both English and French	16	32	34	13	5	48	18	25585
2017	Provides services to public - English only	11	28	37	15	8	40	23	31787
2017	Provides services to public - French only	9	27	40	16	7	36	23	1765
2017	Provides services to public - Both English and French	11	28	38	15	7	39	22	26019

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	21	38	19	8	0	27	35	31402
2019	Provides services to public - French only	9	19	38	22	12	0	34	28	1478
2019	Provides services to public - Both English and French	10	19	37	23	11	0	34	29	25395
2017	Provides services to public - English only	12	22	40	18	7	0	26	34	31664
2017	Provides services to public - French only	6	20	39	22	12	1	34	26	1765
2017	Provides services to public - Both English and French	8	21	39	21	10	1	32	29	25937

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	39	15	9	6	2	69	15	31593
2019	Provides services to public - French only	23	47	18	8	3	2	71	10	1470
2019	Provides services to public - Both English and French	29	39	16	8	4	2	70	13	25491
2017	Provides services to public - English only	23	39	16	10	9	3	64	20	31740
2017	Provides services to public - French only	15	46	20	9	5	5	64	15	1763
2017	Provides services to public - Both English and French	22	40	19	9	6	4	64	16	25975

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	31	17	15	13	1	54	28	31632
2019	Provides services to public - French only	17	38	22	14	8	1	55	23	1479
2019	Provides services to public - Both English and French	23	34	18	13	9	1	59	23	25553
2017	Provides services to public - English only	16	33	17	16	15	2	50	32	31754
2017	Provides services to public - French only	11	41	22	14	11	1	52	25	1762
2017	Provides services to public - Both English and French	16	38	19	15	11	2	54	27	25979

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	21	79	31651
2019	Provides services to public - French only	19	81	1479
2019	Provides services to public - Both English and French	17	83	25554
2017	Provides services to public - English only	21	79	31719
2017	Provides services to public - French only	17	83	1763
2017	Provides services to public - Both English and French	18	82	25983
2014	Provides services to public - English only	20	80	33446
2014	Provides services to public - French only	12	88	1829
2014	Provides services to public - Both English and French	16	84	27033

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	79	21	6398
2019	Provides services to public - French only	81	19	276
2019	Provides services to public - Both English and French	81	19	4321
2017	Provides services to public - English only	76	24	6770
2017	Provides services to public - French only	75	25	297
2017	Provides services to public - Both English and French	76	24	4592
2014	Provides services to public - English only	76	24	6607
2014	Provides services to public - French only	72	28	213
2014	Provides services to public - Both English and French	77	23	4226

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	34	7	11	5	0	0	76	17	5024
2019	Provides services to public - French only	35	39	11	9	6	0	0	74	15	223
2019	Provides services to public - Both English and French	48	32	7	8	4	0	1	81	12	3485
2017	Provides services to public - English only	41	37	6	9	6	1	1	78	15	5213
2017	Provides services to public - French only	39	44	9	5	4	0	0	82	9	223
2017	Provides services to public - Both English and French	44	37	7	7	4	0	0	82	11	3532
2014	Provides services to public - English only	46	33	6	9	5	0	0	80	14	5060
2014	Provides services to public - French only	36	44	12	5	2	1	0	81	7	156
2014	Provides services to public - Both English and French	47	35	7	7	3	0	0	83	10	3289

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	32	20	10	11	3	1	24	76	31540
2019	Provides services to public - French only	21	25	23	15	15	0	1	21	79	1468
2019	Provides services to public - Both English and French	24	30	21	11	11	2	1	25	75	25514
2017	Provides services to public - English only	28	25	18	11	13	4	1	30	70	31801
2017	Provides services to public - French only	23	22	21	16	15	1	1	24	76	1769
2017	Provides services to public - Both English and French	28	23	20	12	14	3	1	29	71	26017

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	59	41	22936
2019	Provides services to public - French only	64	36	1141
2019	Provides services to public - Both English and French	63	37	18494

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	49	51	22576
2019	Provides services to public - French only	38	62	1123
2019	Provides services to public - Both English and French	44	56	18211

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	12	22	19	17	22	2	7	37	42	22617
2019	Provides services to public - French only	6	20	20	19	23	2	10	30	48	1128
2019	Provides services to public - Both English and French	12	23	19	17	20	1	7	38	41	18231
2017	Provides services to public - English only	11	22	16	17	26	2	7	36	47	20743
2017	Provides services to public - French only	6	18	15	19	26	2	14	28	54	1308
2017	Provides services to public - Both English and French	10	21	17	17	24	2	9	35	46	17575

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	7	17	18	18	31	2	7	27	54	22617
2019	Provides services to public - French only	4	13	17	24	33	1	8	19	63	1124
2019	Provides services to public - Both English and French	7	16	18	19	30	2	8	26	55	18237
2017	Provides services to public - English only	4	12	14	17	43	3	7	18	66	20724
2017	Provides services to public - French only	3	9	12	20	45	2	9	13	73	1306
2017	Provides services to public - Both English and French	4	10	13	17	44	2	10	16	69	17561

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	17	12	8	10	2	7	67	19	31302
2019	Provides services to public - French only	34	16	16	11	12	1	10	56	26	1454
2019	Provides services to public - Both English and French	40	17	14	9	11	1	8	63	22	25263

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for the Public Service by Question 101. In what official language(s) do you provide services to the public?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment