2019 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 94. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 55 34 6 0 5 0 0 89 5 20
2018 IS 45 27 13 10 5 0 0 72 15 33
2017 IS 27 45 6 13 9 0 0 72 22 33
2017 IS-04 33 53 0 13 0 0 0 87 13 12
2014 IS 36 38 11 13 2 0 0 73 16 45
2014 IS-03 50 25 0 25 0 0 0 75 25 12
2014 IS-04 22 44 22 11 0 0 0 67 11 18
2011 IS 35 20 13 23 10 0 0 54 33 53
2011 IS-04 19 31 9 21 20 0 0 50 41 21
2008 IS 32 48 4 12 4 0 0 80 16 25
2008 IS-04 30 50 10 10 0 0 0 80 10 10

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 51 18 6 21 5 0 0 69 25 21
2018 IS 45 31 8 8 8 0 0 76 16 34
2018 IS-04 41 31 29 0 0 0 0 71 0 10
2017 IS 32 43 5 6 15 0 0 75 20 33
2017 IS-04 33 53 6 7 0 0 0 87 7 12

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 65 19 12 0 5 0 0 83 5 20
2018 IS 44 37 12 5 2 0 0 81 8 34
2018 IS-04 24 55 21 0 0 0 0 79 0 10
2017 IS 27 53 8 6 6 0 0 80 12 33
2017 IS-04 33 53 6 7 0 0 0 87 7 12
2014 IS 60 24 9 4 2 0 0 84 7 45
2014 IS-03 67 8 17 8 0 0 0 75 8 12
2014 IS-04 56 39 6 0 0 0 0 94 0 18
2011 IS 61 29 5 2 4 0 0 89 6 53
2011 IS-04 51 35 5 5 4 0 0 86 9 21

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 63 5 15 11 6 0 0 68 16 20
2018 IS 51 21 9 12 8 0 0 71 19 34
2018 IS-04 41 15 23 21 0 0 0 56 21 10
2017 IS 27 47 15 3 9 0 0 73 12 33
2017 IS-04 33 41 25 0 0 0 0 75 0 12
2014 IS 47 31 9 11 2 0 0 78 13 45
2014 IS-03 50 42 0 8 0 0 0 92 8 12
2014 IS-04 50 17 17 17 0 0 0 67 17 18
2011 IS 41 29 9 15 6 0 0 69 21 53
2011 IS-04 36 29 5 14 16 0 0 65 30 21
2008 IS 28 48 12 12 0 0 0 76 12 25
2008 IS-04 20 60 10 10 0 0 0 80 10 10

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 50 46 0 0 5 0 0 95 5 21
2018 IS 44 35 9 8 5 0 0 79 12 34
2018 IS-04 17 45 23 15 0 0 0 62 15 10
2017 IS 28 35 16 15 6 0 0 63 21 33
2017 IS-04 24 40 36 0 0 0 0 64 0 12
2014 IS 36 36 11 11 7 0 0 71 18 45
2014 IS-03 58 25 8 8 0 0 0 83 8 12
2014 IS-04 22 28 22 17 11 0 0 50 28 18
2011 IS 27 33 15 6 19 0 0 60 25 53
2011 IS-04 17 29 25 0 29 0 0 45 29 21

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 55 26 5 10 5 0 0 81 14 21
2018 IS 47 34 7 8 5 0 0 81 12 34
2018 IS-04 27 34 23 15 0 0 0 62 15 10
2017 IS 28 41 13 15 2 0 0 70 18 33
2017 IS-04 24 57 19 0 0 0 0 81 0 12
2014 IS 38 36 9 18 0 0 0 73 18 45
2014 IS-03 50 33 8 8 0 0 0 83 8 12
2014 IS-04 28 33 17 22 0 0 0 61 22 18
2011 IS 30 31 11 12 15 0 0 62 27 53
2011 IS-04 23 24 24 5 25 0 0 47 29 21
2008 IS 20 40 12 20 8 0 0 60 28 25
2008 IS-04 10 40 30 20 0 0 0 50 20 10

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 54 15 6 16 9 0 0 70 25 21
2018 IS 43 18 19 15 5 0 0 61 19 34
2018 IS-04 27 13 29 31 0 0 0 41 31 10
2017 IS 28 24 16 11 21 0 0 52 32 33
2017 IS-04 24 33 13 20 10 0 0 57 30 12
2014 IS 42 16 13 13 13 2 0 59 27 45
2014 IS-03 67 8 8 8 0 8 0 82 9 12
2014 IS-04 28 22 17 11 22 0 0 50 33 18
2011 IS 32 21 9 18 20 0 0 53 38 53
2011 IS-04 21 16 5 21 38 0 0 37 59 21
2008 IS 28 16 12 24 16 4 0 46 42 25
2008 IS-04 20 10 20 40 10 0 0 30 50 10
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 65 24 6 0 5 0 0 90 5 21

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 58 25 6 0 5 6 0 88 6 19
2018 IS 56 25 0 9 7 3 0 84 16 34
2018 IS-04 64 29 0 0 8 0 0 92 8 10
2017 IS 33 32 20 6 6 3 0 67 12 33
2017 IS-04 42 49 10 0 0 0 0 90 0 12
2014 IS 53 38 2 7 0 0 0 91 7 45
2014 IS-03 75 25 0 0 0 0 0 100 0 12
2014 IS-04 44 39 6 11 0 0 0 83 11 18
2011 IS 44 31 5 11 4 4 0 78 16 53
2011 IS-04 34 42 9 5 6 4 0 79 12 21
2008 IS 20 36 8 16 12 8 0 61 30 25
2008 IS-04 10 30 10 30 10 10 0 44 44 10

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 70 15 5 6 5 0 0 85 10 21
2018 IS 55 33 0 5 7 0 0 88 12 34
2018 IS-04 46 39 0 15 0 0 0 85 15 10
2017 IS 36 29 16 13 6 0 0 65 19 33
2017 IS-04 34 48 8 0 10 0 0 82 10 12
2014 IS 49 38 9 4 0 0 0 87 4 45
2014 IS-03 58 33 8 0 0 0 0 92 0 12
2014 IS-04 39 44 11 6 0 0 0 83 6 18
2011 IS 38 29 14 13 5 0 0 68 18 53
2011 IS-04 30 36 14 16 4 0 0 66 20 21
2008 IS 16 36 16 20 12 0 0 52 32 25
2008 IS-04 10 40 10 30 10 0 0 50 40 10

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 62 28 6 0 5 0 0 90 5 21
2018 IS 53 26 0 12 9 0 0 79 21 34
2018 IS-04 56 29 0 0 15 0 0 85 15 10
2017 IS 31 26 15 22 6 0 0 57 27 32
2017 IS-04 36 23 21 20 0 0 0 59 20 11
2014 IS 56 36 7 2 0 0 0 91 2 45
2014 IS-03 58 33 8 0 0 0 0 92 0 12
2014 IS-04 50 39 11 0 0 0 0 89 0 18

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 42 42 6 0 5 6 0 89 5 21
2018 IS 49 17 15 14 5 0 0 66 19 34
2018 IS-04 30 8 33 29 0 0 0 38 29 10
2017 IS 24 39 10 10 18 0 0 63 27 33
2017 IS-04 22 32 10 10 27 0 0 54 36 12
2014 IS 31 36 9 11 7 7 0 71 19 45
2014 IS-03 33 33 8 8 0 17 0 80 10 12
2014 IS-04 28 28 11 17 17 0 0 56 33 18
2011 IS 30 30 13 10 11 5 0 64 22 53
2011 IS-04 25 38 14 10 10 4 0 66 20 21

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 42 43 5 6 5 0 0 85 10 21
2018 IS 46 31 8 11 5 0 0 76 16 34
2018 IS-04 23 31 18 29 0 0 0 53 29 10
2017 IS 31 32 13 10 14 0 0 63 24 33
2017 IS-04 22 42 10 12 15 0 0 64 27 12
2014 IS 29 42 13 11 4 0 0 71 16 45
2014 IS-03 42 42 8 8 0 0 0 83 8 12
2014 IS-04 22 39 11 17 11 0 0 61 28 18
2011 IS 14 47 8 9 19 3 0 63 29 53
2011 IS-04 4 48 9 15 19 4 0 55 36 21
2008 IS 16 32 16 12 24 0 0 48 36 25
2008 IS-04 0 60 10 10 20 0 0 60 30 10

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 43 32 9 11 5 0 0 76 16 21
2018 IS 24 36 14 20 5 0 0 61 25 34
2018 IS-04 0 33 21 46 0 0 0 33 46 10
2017 IS 19 35 17 18 11 0 0 54 29 33
2017 IS-04 8 38 29 18 7 0 0 46 25 12
2014 IS 31 29 18 16 4 2 0 61 20 45
2014 IS-03 42 25 25 8 0 0 0 67 8 12
2014 IS-04 22 28 17 22 11 0 0 50 33 18
2011 IS 14 39 10 17 15 5 0 56 33 53
2011 IS-04 4 49 4 15 19 9 0 58 38 21
2008 IS 12 36 20 12 16 4 0 50 29 25
2008 IS-04 0 50 10 20 10 10 0 56 33 10

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 29 42 10 10 5 6 0 75 15 21
2018 IS 26 38 19 11 7 0 0 64 17 34
2018 IS-04 9 34 23 26 8 0 0 44 33 10
2017 IS 19 32 17 21 11 0 0 51 32 33
2017 IS-04 8 32 27 33 0 0 0 40 33 12
2014 IS 24 29 11 27 9 0 0 53 36 45
2014 IS-03 33 33 0 17 17 0 0 67 33 12
2014 IS-04 17 22 22 33 6 0 0 39 39 18
2011 IS 11 38 13 13 23 2 0 50 36 53
2011 IS-04 0 33 20 18 24 4 0 34 45 21
2008 IS 8 32 20 28 8 4 0 42 38 25
2008 IS-04 0 20 30 30 10 10 0 22 44 10
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 54 24 5 12 5 0 0 79 17 20
2018 IS 49 31 8 5 8 0 0 80 12 34
2018 IS-04 41 15 29 8 8 0 0 56 15 10
2017 IS 28 49 3 5 15 0 0 77 20 33
2017 IS-04 42 52 0 6 0 0 0 94 6 12
2014 IS 40 33 4 16 4 0 2 75 20 45
2014 IS-03 42 33 17 8 0 0 0 75 8 12
2014 IS-04 44 22 0 22 6 0 6 71 29 18
2011 IS 24 38 2 20 15 0 0 63 36 53
2011 IS-04 23 38 4 14 21 0 0 61 35 21

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 45 50 0 0 5 0 0 95 5 20
2018 IS 31 44 7 16 2 0 0 75 18 34
2018 IS-04 30 41 13 15 0 0 0 71 15 10
2017 IS 20 51 8 9 12 0 0 71 21 33
2017 IS-04 25 51 15 8 0 0 0 76 8 12

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 58 22 9 0 10 0 0 81 10 21
2018 IS 52 32 5 5 7 0 0 84 11 34
2018 IS-04 50 27 0 8 15 0 0 77 23 10
2017 IS 33 35 13 11 8 0 0 68 18 33
2017 IS-04 41 41 7 10 0 0 0 82 10 12
2014 IS 47 38 4 11 0 0 0 84 11 45
2014 IS-03 50 50 0 0 0 0 0 100 0 12
2014 IS-04 44 39 11 6 0 0 0 83 6 18
2011 IS 35 33 6 21 5 0 0 68 26 53
2011 IS-04 34 34 8 14 9 0 0 69 23 21
2008 IS 20 32 20 20 4 4 0 54 25 25
2008 IS-04 10 30 30 30 0 0 0 40 30 10

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 53 16 20 0 5 6 0 73 5 20
2018 IS 35 31 19 7 3 3 2 69 11 34
2018 IS-04 30 15 29 15 0 10 0 51 17 10
2017 IS 37 34 10 11 6 0 3 72 17 33
2017 IS-04 17 50 18 8 0 0 7 72 9 12
2014 IS 53 18 11 13 2 0 2 73 16 45
2014 IS-03 42 25 25 8 0 0 0 67 8 12
2014 IS-04 56 17 6 17 6 0 0 72 22 18
2011 IS 32 39 12 3 12 0 4 73 15 52
2011 IS-04 29 40 5 7 15 0 5 72 23 20
2008 IS 28 44 8 4 12 0 4 75 17 25
2008 IS-04 30 50 10 0 0 0 10 89 0 10

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 47 18 15 6 9 6 0 69 15 21
2018 IS 32 25 5 24 11 3 0 59 36 34
2018 IS-04 17 21 8 44 0 10 0 42 49 10
2017 IS 21 29 15 23 5 6 0 54 30 33
2017 IS-04 0 31 30 22 0 18 0 37 27 12
2014 IS 43 25 11 14 5 2 0 70 19 44
2014 IS-03 50 17 8 17 0 8 0 73 18 12
2014 IS-04 39 22 11 17 11 0 0 61 28 18
2011 IS 19 35 6 20 14 5 0 57 36 53
2011 IS-04 21 23 11 9 27 9 0 49 39 21
2008 IS 24 36 12 8 16 4 0 63 25 25
2008 IS-04 10 50 10 10 10 10 0 67 22 10

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 5 14 14 19 35 5 8 22 62 21
2018 IS 21 9 14 17 33 3 3 32 54 34
2018 IS-04 8 8 8 39 38 0 0 15 77 10
2017 IS 5 15 22 25 25 3 4 22 54 33
2017 IS-04 0 8 23 41 20 7 0 9 66 12
2014 IS 11 20 7 20 29 4 9 36 56 45
2014 IS-03 17 17 17 17 17 8 8 40 40 12
2014 IS-04 11 17 6 22 39 0 6 29 65 18
2011 IS 5 14 11 32 35 0 3 20 69 53
2011 IS-04 4 16 0 35 45 0 0 20 80 21
2008 IS 4 12 16 20 40 4 4 17 65 25
2008 IS-04 0 20 20 20 30 10 0 22 56 10

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 48 9 14 6 14 0 9 63 22 21

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 60 10 5 6 5 0 14 82 12 21

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 47 19 16 4 9 0 5 69 14 21

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 60 0 21 0 9 4 5 66 10 20

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 62 5 5 0 15 0 13 78 17 21

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 95 0 0 0 0 0 5 100 0 21

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 85 10 0 0 0 0 5 100 0 21

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 91 0 0 0 5 0 5 95 5 21

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 45 38 6 0 11 0 0 83 11 20
2018 IS 53 28 6 2 11 0 0 81 13 34
2018 IS-04 38 49 13 0 0 0 0 87 0 10
2017 IS 31 39 3 21 5 0 0 71 26 33
2017 IS-04 33 50 10 7 0 0 0 83 7 12
2014 IS 33 49 2 13 2 0 0 82 16 45
2014 IS-03 17 75 0 8 0 0 0 92 8 12
2014 IS-04 39 39 6 17 0 0 0 78 17 18
2011 IS 29 42 9 11 10 0 0 71 21 53
2011 IS-04 24 42 9 14 11 0 0 66 25 21

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 60 29 0 0 11 0 0 89 11 20
2018 IS 50 32 0 10 8 0 0 82 18 34
2018 IS-04 46 47 0 8 0 0 0 92 8 10
2017 IS 33 46 3 6 12 0 0 79 18 33
2017 IS-04 26 66 7 0 0 0 0 93 0 12
2014 IS 44 29 13 7 4 0 2 75 11 45
2014 IS-03 33 42 17 0 8 0 0 75 8 12
2014 IS-04 50 17 17 11 0 0 6 71 12 18

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 52 24 4 10 10 0 0 76 20 21
2018 IS 44 21 11 16 8 0 0 66 23 34
2018 IS-04 41 15 29 8 8 0 0 56 15 10
2017 IS 23 54 12 10 2 0 0 76 12 33
2017 IS-04 15 68 7 10 0 0 0 83 10 12
2014 IS 47 33 7 7 4 0 2 82 11 45
2014 IS-03 42 42 8 8 0 0 0 83 8 12
2014 IS-04 44 28 11 6 6 0 6 76 12 18
2011 IS 34 37 10 14 2 2 0 73 16 53
2011 IS-04 37 25 13 21 5 0 0 61 25 21

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 42 42 0 0 10 6 0 89 11 21
2018 IS 40 44 6 5 5 0 0 84 10 34
2018 IS-04 25 62 13 0 0 0 0 87 0 10
2017 IS 30 36 8 15 8 3 0 68 24 33
2017 IS-04 22 41 21 8 0 7 0 68 9 12

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 80 11 0 0 9 0 0 91 9 20
2018 IS 71 20 2 2 5 0 0 90 8 34
2018 IS-04 69 23 8 0 0 0 0 92 0 10
2017 IS 46 31 3 10 10 0 0 77 20 33
2017 IS-04 59 12 10 10 10 0 0 71 20 12
2014 IS 51 24 11 7 4 0 2 77 11 45
2014 IS-03 42 25 17 17 0 0 0 67 17 12
2014 IS-04 50 22 11 0 11 0 6 76 12 18
2011 IS 45 32 7 15 0 0 2 78 15 53
2011 IS-04 50 27 9 10 0 0 4 81 10 21

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 57 25 9 9 0 0 0 82 9 21
2018 IS 57 22 15 6 0 0 0 79 6 34
2018 IS-04 69 8 23 0 0 0 0 77 0 10
2017 IS 47 27 26 0 0 0 0 74 0 33
2017 IS-04 47 36 17 0 0 0 0 83 0 12
2014 IS 51 29 11 2 4 0 2 82 7 45
2014 IS-03 58 25 17 0 0 0 0 83 0 12
2014 IS-04 44 33 6 0 11 0 6 82 12 18
2011 IS 32 41 17 4 5 0 0 73 10 53
2011 IS-04 45 30 14 6 4 0 0 75 10 21
2008 IS 24 40 32 0 4 0 0 64 4 25
2008 IS-04 40 30 30 0 0 0 0 70 0 10

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 85 6 0 0 5 0 5 95 5 21
2017 IS 42 40 7 0 8 3 0 84 9 33
2017 IS-04 53 30 10 0 0 8 0 90 0 12
2014 IS 56 22 7 4 7 4 0 81 12 45
2014 IS-03 42 25 8 8 8 8 0 73 18 12
2014 IS-04 61 17 11 6 0 6 0 82 6 18
2011 IS 51 19 6 7 12 3 2 74 20 53
2011 IS-04 48 16 5 5 17 4 5 71 24 21

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 IS 20 40 40 21
2018 IS 28 32 40 34
2018 IS-04 31 33 36 10
2017 IS 45 32 22 33
2017 IS-04 38 33 29 12
2014 IS 33 22 44 45
2014 IS-03 25 33 42 12
2014 IS-04 39 17 44 18
2011 IS 41 28 31 53
2011 IS-04 49 17 34 21

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 IS 0 16 76 8 0 0 11
2017 IS 6 8 66 8 0 12 16
2014 IS 0 13 60 7 9999 20 15
2011 IS 5 0 91 0 9999 5 22
2011 IS-04 0 0 90 0 9999 10 10
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 74 21 0 0 5 0 0 95 5 20
2018 IS 46 37 9 5 3 0 0 84 8 34
2018 IS-04 48 44 0 8 0 0 0 92 8 10
2017 IS 31 49 3 8 9 0 0 80 17 33
2017 IS-04 43 50 0 7 0 0 0 93 7 12
2014 IS 58 27 7 2 4 0 2 86 7 45
2014 IS-03 58 33 0 0 8 0 0 92 8 12
2014 IS-04 56 28 11 0 0 0 6 88 0 18
2011 IS 44 35 8 10 3 0 0 79 13 53
2011 IS-04 47 28 9 16 0 0 0 75 16 21
2008 IS 40 52 4 4 0 0 0 92 4 25
2008 IS-04 40 40 10 10 0 0 0 80 10 10

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 21 54 5 6 9 6 0 80 15 21
2018 IS 32 27 21 17 2 0 0 59 20 33
2018 IS-04 25 36 39 0 0 0 0 61 0 10
2017 IS 35 42 15 6 2 0 0 77 8 33
2017 IS-04 18 67 16 0 0 0 0 84 0 12
2014 IS 38 42 9 9 2 0 0 80 11 45
2014 IS-03 42 25 17 17 0 0 0 67 17 12
2014 IS-04 17 72 6 6 0 0 0 89 6 18
2011 IS 30 46 5 12 8 0 0 76 19 53
2011 IS-04 25 52 9 0 14 0 0 77 14 21

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 5 20 34 16 25 0 0 41 24 20
2018 IS 10 16 24 26 23 0 0 49 26 34
2018 IS-04 8 15 29 39 9 0 0 48 23 10
2017 IS 11 21 29 25 11 0 3 37 33 33
2017 IS-04 0 34 41 13 12 0 0 25 34 12
2014 IS 9 22 33 16 13 0 7 31 33 45
2014 IS-03 0 33 33 25 8 0 0 33 33 12
2014 IS-04 11 22 39 0 11 0 17 13 40 18
2011 IS 11 29 34 19 6 0 2 25 40 51
2011 IS-04 17 33 13 28 9 0 0 37 50 21
2008 IS 12 28 36 20 4 0 0 24 40 25
2008 IS-04 10 30 40 20 0 0 0 20 40 10

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 5 13 15 26 37 5 0 66 18 21
2018 IS 10 15 19 24 32 0 0 56 25 34
2018 IS-04 8 23 15 31 23 0 0 54 31 10
2017 IS 14 12 29 25 15 2 3 42 27 33
2017 IS-04 15 0 46 27 12 0 0 39 15 12
2014 IS 7 13 24 20 29 0 7 52 21 45
2014 IS-03 0 8 33 25 33 0 0 58 8 12
2014 IS-04 6 22 17 17 22 0 17 47 33 18
2011 IS 14 13 35 14 22 0 2 36 28 51
2011 IS-04 31 14 14 24 17 0 0 41 45 21
2008 IS 20 24 8 36 4 8 0 43 48 25
2008 IS-04 10 30 10 40 0 10 0 44 44 10

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 10 5 23 23 35 5 0 61 15 21
2018 IS 5 14 19 32 29 0 0 61 19 33
2017 IS 8 18 18 28 25 0 3 54 27 33
2017 IS-04 0 28 18 30 25 0 0 55 28 12
2014 IS 0 11 20 24 40 0 4 67 12 45
2014 IS-03 0 8 25 42 25 0 0 67 8 12
2014 IS-04 0 17 22 17 33 0 11 56 19 18
2011 IS 19 12 35 20 10 0 4 32 32 52
2011 IS-04 27 9 27 24 13 0 0 37 36 21
2008 IS 20 4 36 24 12 4 0 38 25 25
2008 IS-04 30 10 50 0 0 10 0 0 44 10

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 15 5 29 19 31 0 0 50 20 20
2018 IS 9 8 20 33 30 0 0 63 17 34
2018 IS-04 23 8 0 60 9 0 0 69 31 10
2017 IS 13 13 30 16 25 0 3 42 26 32
2017 IS-04 11 20 35 13 21 0 0 35 30 11
2014 IS 4 16 27 27 22 0 4 51 21 45
2014 IS-03 0 17 33 33 17 0 0 50 17 12
2014 IS-04 0 22 33 17 17 0 11 38 25 18
2011 IS 15 22 29 21 12 0 0 34 37 52
2011 IS-04 11 11 33 31 15 0 0 45 22 21
2008 IS 24 16 28 28 4 0 0 32 40 25
2008 IS-04 10 20 50 20 0 0 0 20 30 10

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 14 23 19 18 20 6 0 40 39 21
2018 IS 10 13 15 37 20 0 5 60 24 34
2018 IS-04 15 0 0 39 30 0 15 82 18 10
2017 IS 18 16 21 19 20 0 8 42 36 33
2017 IS-04 16 27 16 21 19 0 0 41 43 12
2014 IS 13 20 22 13 22 0 9 39 37 45
2014 IS-03 17 33 8 17 25 0 0 42 50 12
2014 IS-04 11 22 17 17 17 0 17 40 40 18
2011 IS 27 25 17 21 9 0 2 31 52 52
2011 IS-04 31 14 20 27 9 0 0 36 44 21
2008 IS 12 36 36 8 8 0 0 16 48 25
2008 IS-04 0 40 40 10 10 0 0 20 40 10

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 0 15 33 16 31 5 0 50 15 20
2018 IS 10 12 11 25 37 5 0 66 23 34
2018 IS-04 15 15 0 39 23 8 0 67 33 10
2017 IS 9 13 24 14 31 3 6 50 24 33
2017 IS-04 0 18 44 6 33 0 0 39 18 12
2014 IS 4 16 9 29 33 0 9 68 22 45
2014 IS-03 8 17 0 50 25 0 0 75 25 12
2014 IS-04 0 17 17 17 33 0 17 60 20 18
2011 IS 6 17 25 23 19 0 10 46 26 52
2011 IS-04 16 14 26 35 9 0 0 44 30 21
2008 IS 16 8 32 24 8 8 4 36 27 25
2008 IS-04 20 0 20 40 0 20 0 50 25 10

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 10 0 22 39 24 5 0 66 11 21
2018 IS 5 7 18 36 33 0 0 69 13 34
2018 IS-04 0 8 38 31 23 0 0 54 8 10
2017 IS 12 5 15 25 26 6 10 61 21 33
2017 IS-04 10 0 8 45 28 10 0 80 11 12
2014 IS 7 13 13 27 31 0 9 63 22 45
2014 IS-03 17 17 8 25 25 0 8 55 36 12
2014 IS-04 0 17 17 28 28 0 11 63 19 18

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 9 15 32 24 21 0 0 44 24 21

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 13 44 5 19 5 14 0 67 28 21

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 61 18 11 6 5 0 0 79 10 21
2018 IS 56 23 10 8 2 0 0 79 11 34
2018 IS-04 46 31 13 10 0 0 0 76 10 10
2017 IS 39 38 12 2 9 0 0 77 11 33
2017 IS-04 39 55 6 0 0 0 0 94 0 12
2014 IS 56 18 2 18 7 0 0 73 24 45
2014 IS-03 67 17 0 8 8 0 0 83 17 12
2014 IS-04 56 17 0 17 11 0 0 72 28 18

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 80 5 11 0 5 0 0 85 5 21
2018 IS 59 31 5 2 2 0 0 91 5 33
2017 IS 48 29 10 3 9 0 0 78 13 33
2017 IS-04 65 26 10 0 0 0 0 90 0 12
2014 IS 47 27 4 20 2 0 0 73 22 45
2014 IS-03 67 17 8 8 0 0 0 83 8 12
2014 IS-04 33 28 6 28 6 0 0 61 33 18

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 62 27 0 0 10 0 0 90 10 21
2018 IS 60 32 2 3 2 0 0 92 5 34
2018 IS-04 71 29 0 0 0 0 0 100 0 10

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 57 28 5 6 5 0 0 85 10 21
2018 IS 58 26 8 3 5 0 0 84 8 34
2018 IS-04 46 36 18 0 0 0 0 82 0 10
2017 IS 38 41 9 8 0 3 0 82 9 33
2017 IS-04 43 57 0 0 0 0 0 100 0 12
2014 IS 49 36 7 7 2 0 0 84 9 45
2014 IS-03 58 33 8 0 0 0 0 92 0 12
2014 IS-04 44 33 11 11 0 0 0 78 11 18
2011 IS 36 40 16 4 2 2 0 78 6 53
2011 IS-04 30 47 14 0 5 4 0 81 5 21

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 62 10 13 6 5 5 0 75 11 21
2018 IS 49 31 9 0 8 3 0 83 8 34
2018 IS-04 35 44 21 0 0 0 0 79 0 10
2017 IS 44 29 8 13 3 3 0 75 17 33
2017 IS-04 43 57 0 0 0 0 0 100 0 12
2014 IS 40 36 9 4 2 9 0 83 7 45
2014 IS-03 42 33 8 8 0 8 0 82 9 12
2014 IS-04 28 33 17 6 6 11 0 69 13 18

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 61 35 0 0 5 0 0 95 5 21
2018 IS 65 33 0 0 2 0 0 98 2 34
2018 IS-04 54 46 0 0 0 0 0 100 0 10
2017 IS 38 41 9 9 2 0 0 80 11 33
2017 IS-04 46 54 0 0 0 0 0 100 0 12
2014 IS 58 27 9 7 0 0 0 84 7 45
2014 IS-03 75 8 8 8 0 0 0 83 8 12
2014 IS-04 50 33 11 6 0 0 0 83 6 18
2011 IS 36 38 13 11 2 0 0 74 13 53
2011 IS-04 22 40 13 21 5 0 0 61 25 21
2008 IS 28 44 16 8 4 0 0 72 12 25
2008 IS-04 10 70 10 10 0 0 0 80 10 10

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 40 34 5 10 5 6 0 79 16 21
2018 IS 33 19 28 6 5 6 2 57 12 34
2018 IS-04 17 15 60 0 0 0 8 35 0 10
2017 IS 30 17 26 6 15 0 6 50 23 33
2017 IS-04 31 13 47 0 0 0 8 49 0 12
2014 IS 38 20 9 18 11 0 4 60 30 45
2014 IS-03 33 33 8 0 17 0 8 73 18 12
2014 IS-04 33 11 11 22 17 0 6 47 41 18

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 46 15 20 10 5 6 0 64 15 21
2018 IS 44 18 13 17 2 2 3 66 21 34
2018 IS-04 50 15 13 21 0 0 0 66 21 10
2017 IS 30 32 21 9 8 0 0 62 17 33
2017 IS-04 33 32 20 8 7 0 0 65 15 12
2014 IS 53 20 11 11 4 0 0 73 16 45
2014 IS-03 50 17 17 17 0 0 0 67 17 12
2014 IS-04 44 22 6 17 11 0 0 67 28 18
2011 IS 32 44 7 13 2 2 0 78 15 53
2011 IS-04 19 53 9 14 0 5 0 76 15 21
2008 IS 20 32 12 12 16 4 4 57 30 25
2008 IS-04 0 50 10 20 10 10 0 56 33 10

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 52 24 5 6 9 5 0 79 15 21
2018 IS 40 21 26 10 2 0 0 61 13 34
2018 IS-04 17 36 47 0 0 0 0 53 0 10

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 36 19 10 15 5 15 0 65 23 21
2018 IS 32 10 18 9 12 19 0 52 26 34
2018 IS-04 9 21 15 13 15 26 0 41 38 10
2017 IS 15 13 17 6 30 13 6 35 44 33
2017 IS-04 0 14 8 0 42 28 8 21 66 12
2014 IS 20 11 29 16 9 9 7 37 29 45
2014 IS-03 25 8 42 0 8 8 8 40 10 12
2014 IS-04 6 17 28 28 11 6 6 25 44 18
2011 IS 12 27 7 19 11 22 2 51 40 53
2011 IS-04 4 27 14 24 10 22 0 39 43 21

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 62 28 0 0 10 0 0 90 10 21
2017 IS 38 47 3 9 3 0 0 86 11 33
2017 IS-04 25 59 8 8 0 0 0 84 8 12
2014 IS 56 38 0 7 0 0 0 93 7 45
2014 IS-03 67 33 0 0 0 0 0 100 0 12
2014 IS-04 56 33 0 11 0 0 0 89 11 18
2011 IS 46 44 4 6 0 0 0 90 6 53
2011 IS-04 36 43 9 11 0 0 0 79 11 21
2008 IS 48 36 8 8 0 0 0 84 8 25
2008 IS-04 40 50 0 10 0 0 0 90 10 10

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 75 20 0 5 0 0 0 95 5 20
2017 IS 50 23 9 9 9 0 0 73 18 33
2017 IS-04 47 43 0 10 0 0 0 90 10 12
2014 IS 56 20 9 4 9 0 2 77 14 45
2014 IS-03 42 42 8 8 0 0 0 83 8 12
2014 IS-04 39 17 17 6 17 0 6 59 24 18
2011 IS 50 27 10 7 6 0 0 77 13 53
2011 IS-04 58 24 13 0 5 0 0 82 5 21

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 68 22 5 5 0 0 0 90 5 19
2017 IS 48 43 3 6 0 0 0 91 6 33
2017 IS-04 56 44 0 0 0 0 0 100 0 12
2014 IS 56 24 16 4 0 0 0 80 4 45
2014 IS-03 50 25 17 8 0 0 0 75 8 12
2014 IS-04 56 17 22 6 0 0 0 72 6 18

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 74 15 0 11 0 0 0 89 11 20
2017 IS 54 21 7 18 0 0 0 75 18 33
2017 IS-04 56 23 0 21 0 0 0 79 21 12
2014 IS 51 22 7 13 7 0 0 73 20 45
2014 IS-03 17 50 17 17 0 0 0 67 17 12
2014 IS-04 67 6 6 22 0 0 0 72 22 18
2011 IS 63 16 4 11 2 0 4 83 13 53
2011 IS-04 57 24 5 10 0 0 4 85 10 21
2008 IS 32 28 0 32 4 0 4 63 38 25
2008 IS-04 30 20 0 40 0 0 10 56 44 10

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 59 30 5 6 0 0 0 90 6 21
2017 IS 68 15 0 10 8 0 0 82 18 33
2017 IS-04 63 16 0 10 12 0 0 79 21 12
2014 IS 62 16 9 4 7 0 2 80 11 45
2014 IS-03 42 25 17 8 8 0 0 67 17 12
2014 IS-04 72 11 11 0 0 0 6 88 0 18
2011 IS 66 12 5 9 6 0 2 79 16 53
2011 IS-04 52 15 8 14 6 0 4 70 22 21
2008 IS 52 32 0 12 4 0 0 84 16 25
2008 IS-04 50 40 0 10 0 0 0 90 10 10

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 84 6 0 6 5 0 0 90 10 21
2017 IS 79 10 4 3 3 0 0 89 7 33
2017 IS-04 79 10 12 0 0 0 0 88 0 12
2014 IS 73 18 4 0 2 2 0 93 2 45
2014 IS-03 67 17 0 0 8 8 0 91 9 12
2014 IS-04 83 11 6 0 0 0 0 94 0 18
2011 IS 82 9 0 7 2 0 0 91 9 53
2011 IS-04 86 5 0 9 0 0 0 91 9 21
2008 IS 72 16 0 12 0 0 0 88 12 25
2008 IS-04 80 0 0 20 0 0 0 80 20 10

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 65 9 15 6 0 6 0 78 6 21

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 37 42 5 0 11 0 5 83 12 20

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 58 11 5 0 5 17 5 88 6 21

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 IS 14 86 34
2018 IS-04 0 100 10

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 16 25 15 0 5 40 0 68 8 21
2018 IS 30 6 15 11 5 28 5 54 23 34
2018 IS-04 10 8 21 29 0 25 8 27 42 10
2017 IS 6 12 23 15 5 26 13 29 33 33
2017 IS-04 0 0 29 15 7 21 26 0 44 12
2014 IS 13 7 11 16 4 44 4 39 39 45
2014 IS-03 17 0 8 0 8 67 0 50 25 12
2014 IS-04 6 6 11 28 6 33 11 20 60 18

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 36 34 10 10 5 6 0 74 15 21
2018 IS 47 13 22 3 2 13 0 69 6 34
2018 IS-04 35 21 36 0 0 8 0 61 0 10
2017 IS 28 12 30 12 6 13 0 45 20 33
2017 IS-04 20 8 37 15 10 10 0 31 28 12
2014 IS 24 24 11 16 4 20 0 61 25 45
2014 IS-03 33 8 0 0 8 50 0 83 17 12
2014 IS-04 11 17 22 33 6 11 0 31 44 18
2011 IS 24 30 27 2 6 7 5 61 8 52
2011 IS-04 21 26 29 0 14 4 6 52 16 21

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 IS 0 100 21

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 21 10 11 0 5 44 9 67 10 21
2018 IS 27 11 11 3 2 41 5 70 9 34
2018 IS-04 10 13 23 0 0 46 8 51 0 10
2017 IS 3 12 26 0 0 42 17 36 0 33
2017 IS-04 0 0 17 0 0 45 38 0 0 12
2014 IS 9 11 18 2 0 47 13 50 6 45
2014 IS-03 8 8 17 0 0 58 8 50 0 12
2014 IS-04 6 6 17 6 0 50 17 33 17 18

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 46 29 5 4 5 11 0 84 10 21
2018 IS 41 23 5 3 5 24 0 84 10 34
2018 IS-04 35 44 0 0 0 21 0 100 0 10
2017 IS 31 21 23 0 0 21 4 69 0 33
2017 IS-04 28 33 10 0 0 18 12 86 0 12
2014 IS 31 27 20 4 0 16 2 70 5 45
2014 IS-03 33 8 17 0 0 33 8 71 0 12
2014 IS-04 17 33 28 6 0 17 0 60 7 18
2011 IS 28 45 13 4 2 9 0 80 6 53
2011 IS-04 17 56 8 5 5 9 0 81 11 21

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 IS 19 81 21
2017 IS 19 81 33
2014 IS 18 82 45
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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 85 5 0 0 5 6 0 95 5 21
2018 IS 69 21 8 0 2 0 0 90 2 34
2018 IS-04 71 21 8 0 0 0 0 92 0 10
2017 IS 48 35 12 3 3 0 0 82 6 33
2017 IS-04 81 10 10 0 0 0 0 90 0 12

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 42 34 4 11 5 5 0 79 16 21
2018 IS 31 41 18 11 0 0 0 72 11 34
2018 IS-04 17 34 38 10 0 0 0 51 10 10
2017 IS 28 37 23 9 2 0 0 65 11 33
2017 IS-04 12 51 29 8 0 0 0 63 8 12

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 36 34 15 5 5 5 0 74 10 21
2018 IS 29 40 15 7 5 4 0 72 12 34
2018 IS-04 9 31 31 8 8 13 0 46 18 10
2017 IS 21 39 9 13 15 3 0 62 29 33
2017 IS-04 6 57 10 27 0 0 0 63 27 12

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 38 22 6 21 13 0 0 61 34 21
2018 IS 31 36 20 0 13 0 0 67 13 34
2018 IS-04 26 42 8 0 25 0 0 68 25 10
2017 IS 26 28 19 14 7 0 6 58 22 33
2017 IS-04 15 31 18 26 0 0 10 51 29 12

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 33 28 25 0 14 0 0 61 14 21
2018 IS 36 26 17 16 5 0 0 62 21 34
2018 IS-04 48 21 8 15 8 0 0 69 23 10
2017 IS 24 24 34 3 16 0 0 47 19 33
2017 IS-04 13 26 42 0 19 0 0 39 19 12

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 44 19 18 9 10 0 0 63 19 21
2018 IS 44 24 14 10 7 0 0 69 17 34
2018 IS-04 35 34 8 15 8 0 0 69 23 10
2017 IS 28 23 28 6 15 0 0 51 22 33
2017 IS-04 25 21 34 10 10 0 0 47 19 12

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 28 19 19 15 19 0 0 47 34 21
2018 IS 36 23 9 12 21 0 0 58 33 33
2018 IS-04 33 23 13 0 31 0 0 56 31 10
2017 IS 26 7 36 12 18 0 0 33 30 33
2017 IS-04 21 6 30 26 18 0 0 27 43 12

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 72 14 5 6 4 0 0 85 10 21
2018 IS 64 22 8 7 0 0 0 86 7 34
2018 IS-04 64 29 0 8 0 0 0 92 8 10
2017 IS 43 22 22 3 7 0 3 67 11 33
2017 IS-04 33 30 28 0 10 0 0 63 10 12

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 42 9 19 16 14 0 0 51 30 21
2018 IS 53 26 12 7 2 0 0 79 10 34
2018 IS-04 59 33 0 0 8 0 0 92 8 10
2017 IS 43 15 29 9 3 0 0 58 12 32
2017 IS-04 41 16 43 0 0 0 0 57 0 12

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 58 28 0 4 10 0 0 86 14 21
2018 IS 48 33 8 2 9 0 0 81 11 34
2018 IS-04 46 47 0 0 8 0 0 92 8 10
2017 IS 33 26 23 12 6 0 0 59 18 32
2017 IS-04 26 46 28 0 0 0 0 72 0 12

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 38 20 28 0 15 0 0 58 15 21
2018 IS 45 18 13 19 5 0 0 63 24 34
2018 IS-04 48 21 15 15 0 0 0 69 15 10
2017 IS 22 21 31 13 13 0 0 43 26 32
2017 IS-04 25 15 24 26 10 0 0 41 35 12

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 52 29 9 0 10 0 0 80 10 21
2018 IS 37 32 9 16 5 0 0 69 22 34
2018 IS-04 56 13 15 8 8 0 0 69 15 10
2017 IS 32 30 15 6 17 0 0 62 23 32
2017 IS-04 43 24 15 8 10 0 0 67 18 12

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 51 29 6 4 10 0 0 80 14 21

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 57 20 14 4 5 0 0 77 9 21
2018 IS 53 32 13 0 3 0 0 85 3 34
2018 IS-04 69 23 8 0 0 0 0 92 0 10
2017 IS 55 20 15 7 0 0 3 77 7 32
2017 IS-04 51 8 33 8 0 0 0 59 8 12

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 80 15 0 0 5 0 0 95 5 21
2018 IS 66 22 9 0 2 0 0 88 2 34
2018 IS-04 82 0 10 0 8 0 0 82 8 10
2017 IS 50 32 9 6 3 0 0 82 9 33
2017 IS-04 49 34 7 0 10 0 0 83 10 12

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 87 9 0 0 5 0 0 95 5 21
2018 IS 95 2 0 2 0 0 0 98 2 34
2018 IS-04 92 0 0 8 0 0 0 92 8 10

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 85 6 0 0 5 5 0 95 5 21
2018 IS 90 5 3 0 2 0 0 95 2 34
2018 IS-04 100 0 0 0 0 0 0 100 0 10
2017 IS 70 9 16 0 2 0 3 82 2 33
2017 IS-04 75 18 7 0 0 0 0 93 0 12

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 66 19 0 6 5 0 5 89 11 21
2018 IS 79 8 10 0 3 0 0 87 3 34
2018 IS-04 85 8 8 0 0 0 0 92 0 10
2017 IS 51 31 3 6 7 0 3 84 13 33
2017 IS-04 55 37 8 0 0 0 0 92 0 12

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 76 5 0 10 5 0 5 85 15 21
2018 IS 56 22 9 7 6 0 0 78 13 34
2018 IS-04 51 23 10 15 0 0 0 74 15 10
2017 IS 48 24 15 7 6 0 0 72 12 33
2017 IS-04 53 28 10 10 0 0 0 80 10 12

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 62 14 5 0 5 0 15 89 5 21
2018 IS 69 5 8 0 0 0 19 91 0 33
2018 IS-04 59 15 8 0 0 0 18 91 0 10
2017 IS 61 12 6 0 0 0 20 92 0 33
2017 IS-04 50 18 0 0 0 0 32 100 0 12

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 71 19 0 0 0 0 10 100 0 21
2018 IS 77 9 2 0 0 0 11 97 0 34
2018 IS-04 92 0 0 0 0 0 8 100 0 10
2017 IS 69 15 10 0 0 0 6 90 0 33
2017 IS-04 73 8 10 0 0 0 10 89 0 12

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 86 9 5 0 0 0 0 95 0 21
2018 IS 78 7 6 3 2 0 4 88 5 33
2018 IS-04 92 0 0 0 8 0 0 92 8 10
2017 IS 80 12 3 3 0 0 3 94 3 33
2017 IS-04 85 7 0 0 0 0 8 100 0 12

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 50 29 11 10 0 0 0 79 10 21
2018 IS 62 28 2 8 0 0 0 90 8 34
2018 IS-04 71 21 8 0 0 0 0 92 0 10
2017 IS 53 28 13 0 6 0 0 81 6 33
2017 IS-04 37 63 0 0 0 0 0 100 0 12

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 9 62 16 9 5 0 0 70 14 20
2018 IS 29 29 32 5 5 0 0 58 10 34
2018 IS-04 27 29 29 8 8 0 0 56 15 10
2017 IS 9 33 31 25 3 0 0 41 28 33
2017 IS-04 0 28 36 37 0 0 0 28 37 12

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 9 5 31 30 26 0 0 56 13 21
2018 IS 2 15 30 27 26 0 0 53 17 34
2018 IS-04 8 0 15 42 35 0 0 77 8 10
2017 IS 3 25 35 29 8 0 0 37 28 33
2017 IS-04 10 16 35 40 0 0 0 40 25 12
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 24 34 10 18 15 0 0 24 76 21
2018 IS 28 40 17 6 8 0 0 28 72 34
2018 IS-04 47 21 8 8 17 0 0 47 53 10
2017 IS 28 26 20 13 7 3 3 30 70 33
2017 IS-04 32 21 20 8 18 0 0 32 68 12

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 IS 73 27 16

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 IS 65 35 16
2018 IS 34 66 25

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 37 6 10 16 18 0 14 50 39 21
2018 IS 40 14 19 19 2 2 3 57 22 34
2018 IS-04 36 10 32 13 0 8 0 51 14 10

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 36 27 11 0 18 0 7 68 20 16
2018 IS 38 14 9 18 9 0 12 58 32 25
2017 IS 23 37 7 16 10 0 7 65 28 21

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 IS 24 6 13 5 37 0 14 35 50 16
2018 IS 8 16 13 15 24 3 21 31 51 25
2017 IS 8 9 7 11 53 0 13 19 73 21
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