2019 Public Service Employee Survey Results by Theme for Statistical Survey Operations by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	33	17	9	8	66	18	416
2019	Provides services to public - French only	26	52	15	7	0	78	7	15
2019	Provides services to public - Both English and French	30	42	17	7	4	72	11	197
2017	Provides services to public - English only	29	38	13	11	8	68	19	536
2017	Provides services to public - French only	50	27	20	0	4	77	4	30
2017	Provides services to public - Both English and French	32	40	17	8	3	72	11	239
2014	Provides services to public - English only	32	40	16	5	7	72	12	419
2014	Provides services to public - French only	21	55	20	3	0	77	3	31
2014	Provides services to public - Both English and French	27	45	15	7	6	72	14	223
2011	Provides services to public - English only	33	40	14	8	5	73	13	505
2011	Provides services to public - French only	54	35	8	3	0	89	3	37
2011	Provides services to public - Both English and French	31	44	16	5	5	75	9	262

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	29	17	15	15	1	52	31	416
2019	Provides services to public - French only	11	63	19	0	7	0	74	7	15
2019	Provides services to public - Both English and French	22	36	19	17	6	0	58	23	197
2017	Provides services to public - English only	16	33	18	16	15	0	50	32	536
2017	Provides services to public - French only	29	44	20	4	4	0	72	7	30
2017	Provides services to public - Both English and French	19	32	23	15	11	0	51	26	239

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	49	27	16	5	3	1	75	9	414
2019	Provides services to public - French only	33	63	4	0	0	0	96	0	15
2019	Provides services to public - Both English and French	51	32	12	3	2	0	83	5	197
2017	Provides services to public - English only	50	31	11	5	3	0	81	8	535
2017	Provides services to public - French only	47	40	10	4	0	0	87	4	30
2017	Provides services to public - Both English and French	50	31	13	4	2	0	81	5	238
2014	Provides services to public - English only	63	25	7	2	3	0	88	5	420
2014	Provides services to public - French only	55	37	8	0	0	0	92	0	31
2014	Provides services to public - Both English and French	59	28	10	3	1	0	86	4	224
2011	Provides services to public - English only	55	30	11	3	2	0	85	5	504
2011	Provides services to public - French only	73	27	0	0	0	0	100	0	37
2011	Provides services to public - Both English and French	54	32	8	3	2	0	86	6	262

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	33	18	9	6	0	68	14	415
2019	Provides services to public - French only	29	67	4	0	0	0	96	0	15
2019	Provides services to public - Both English and French	36	42	13	6	3	0	78	9	196
2017	Provides services to public - English only	34	37	16	7	7	0	71	13	533
2017	Provides services to public - French only	53	33	6	4	4	0	87	7	30
2017	Provides services to public - Both English and French	42	33	14	7	4	0	75	10	239
2014	Provides services to public - English only	41	36	14	5	4	0	77	9	417
2014	Provides services to public - French only	27	50	22	0	0	0	78	0	31
2014	Provides services to public - Both English and French	36	39	13	8	3	1	76	10	224
2011	Provides services to public - English only	39	35	14	7	5	1	74	12	505
2011	Provides services to public - French only	62	32	3	3	0	0	95	3	37
2011	Provides services to public - Both English and French	39	44	10	6	2	0	82	8	262

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	26	17	16	13	1	0	54	28	416
2019	Provides services to public - French only	7	22	52	19	0	0	0	29	19	15
2019	Provides services to public - Both English and French	29	29	20	12	8	1	1	58	21	199
2017	Provides services to public - English only	26	28	20	12	13	0	1	55	25	535
2017	Provides services to public - French only	41	45	10	4	0	0	0	86	4	30
2017	Provides services to public - Both English and French	29	34	18	7	9	1	1	65	17	240
2014	Provides services to public - English only	32	28	17	13	9	1	1	61	22	427
2014	Provides services to public - French only	26	36	29	3	6	0	0	62	9	32
2014	Provides services to public - Both English and French	30	33	20	13	3	0	0	64	16	226
2011	Provides services to public - English only	31	30	18	12	8	1	0	62	20	505
2011	Provides services to public - French only	24	51	16	3	0	5	0	80	3	37
2011	Provides services to public - Both English and French	29	37	15	11	5	1	1	67	17	261

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	30	17	13	11	0	0	58	25	415
2019	Provides services to public - French only	7	29	41	19	4	0	0	37	23	15
2019	Provides services to public - Both English and French	27	32	22	11	7	1	1	60	18	201
2017	Provides services to public - English only	26	34	16	13	10	0	1	60	23	534
2017	Provides services to public - French only	37	45	14	4	0	0	0	82	4	30
2017	Provides services to public - Both English and French	32	35	14	11	7	1	0	68	18	240
2014	Provides services to public - English only	33	28	19	12	7	0	0	62	19	426
2014	Provides services to public - French only	21	37	33	3	3	3	0	60	6	32
2014	Provides services to public - Both English and French	28	38	20	10	2	1	0	67	13	226
2011	Provides services to public - English only	31	33	15	13	7	1	0	65	20	504
2011	Provides services to public - French only	32	41	27	0	0	0	0	73	0	37
2011	Provides services to public - Both English and French	30	37	16	11	4	1	0	68	15	261

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	15	16	14	21	9	1	42	40	416
2019	Provides services to public - French only	7	22	19	29	0	23	0	38	38	15
2019	Provides services to public - Both English and French	25	19	18	8	15	12	3	52	26	201
2017	Provides services to public - English only	19	15	19	17	20	7	2	38	40	534
2017	Provides services to public - French only	33	21	30	7	0	10	0	59	7	30
2017	Provides services to public - Both English and French	23	18	19	15	18	7	1	44	35	240
2014	Provides services to public - English only	22	18	22	14	16	7	1	43	33	427
2014	Provides services to public - French only	24	38	21	9	3	3	3	66	13	32
2014	Provides services to public - Both English and French	17	21	21	15	13	9	4	44	32	226
2011	Provides services to public - English only	20	18	18	14	17	10	2	43	36	504
2011	Provides services to public - French only	41	32	5	11	0	11	0	82	12	37
2011	Provides services to public - Both English and French	22	22	18	10	13	12	3	51	27	261

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	16	18	9	14	4	21	45	32	414
2019	Provides services to public - French only	8	25	8	16	0	0	44	58	28	14
2019	Provides services to public - Both English and French	11	17	16	6	12	5	33	45	29	200

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	25	17	11	6	3	2	63	19	415
2019	Provides services to public - French only	25	47	8	20	0	0	0	72	20	14
2019	Provides services to public - Both English and French	34	30	18	10	3	4	3	67	14	199
2017	Provides services to public - English only	40	27	12	10	6	4	2	71	16	535
2017	Provides services to public - French only	53	40	3	4	0	0	0	93	4	30
2017	Provides services to public - Both English and French	36	35	17	4	6	1	1	73	10	240
2014	Provides services to public - English only	42	27	15	8	6	1	0	70	14	423
2014	Provides services to public - French only	15	54	24	8	0	0	0	69	8	32
2014	Provides services to public - Both English and French	39	31	16	9	3	2	1	72	12	224
2011	Provides services to public - English only	39	27	12	9	7	5	2	70	16	504
2011	Provides services to public - French only	62	30	8	0	0	0	0	92	0	37
2011	Provides services to public - Both English and French	33	39	14	6	5	3	0	75	11	263

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	29	13	11	9	1	1	67	20	416
2019	Provides services to public - French only	33	52	0	8	8	0	0	84	16	14
2019	Provides services to public - Both English and French	34	33	13	15	3	0	2	69	18	200
2017	Provides services to public - English only	36	35	10	12	6	0	1	71	18	536
2017	Provides services to public - French only	51	42	7	0	0	0	0	93	0	29
2017	Provides services to public - Both English and French	34	37	11	12	4	1	1	72	16	240
2014	Provides services to public - English only	40	35	10	10	4	0	1	76	15	424
2014	Provides services to public - French only	29	54	9	8	0	0	0	83	8	32
2014	Provides services to public - Both English and French	38	40	11	7	4	1	0	78	12	225
2011	Provides services to public - English only	38	32	11	11	6	1	0	71	17	504
2011	Provides services to public - French only	62	27	11	0	0	0	0	89	0	37
2011	Provides services to public - Both English and French	36	37	10	10	6	1	0	74	16	263

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	24	15	14	7	0	64	20	418
2019	Provides services to public - French only	21	41	25	13	0	0	62	13	13
2019	Provides services to public - Both English and French	38	33	17	6	6	0	72	12	200
2017	Provides services to public - English only	36	32	15	10	7	1	68	17	535
2017	Provides services to public - French only	40	42	10	7	0	0	82	7	30
2017	Provides services to public - Both English and French	37	32	14	9	7	0	70	17	240
2014	Provides services to public - English only	44	31	10	8	7	0	75	15	424
2014	Provides services to public - French only	24	39	18	17	3	0	63	20	32
2014	Provides services to public - Both English and French	45	29	15	8	3	0	74	11	225

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	20	18	11	10	13	1	55	24	412
2019	Provides services to public - French only	13	49	16	0	0	13	8	79	0	13
2019	Provides services to public - Both English and French	28	30	14	10	8	9	1	65	19	200
2017	Provides services to public - English only	26	26	15	10	11	11	1	59	23	531
2017	Provides services to public - French only	23	51	10	10	0	0	6	78	11	30
2017	Provides services to public - Both English and French	26	34	12	11	6	10	1	68	19	239
2014	Provides services to public - English only	31	27	14	10	7	9	1	65	19	420
2014	Provides services to public - French only	6	47	18	3	3	22	0	69	8	30
2014	Provides services to public - Both English and French	26	31	20	8	5	9	0	63	14	217
2011	Provides services to public - English only	24	24	14	11	11	15	2	58	26	503
2011	Provides services to public - French only	30	32	16	5	0	16	0	74	6	37
2011	Provides services to public - Both English and French	23	28	18	10	9	11	1	57	22	261

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	24	18	15	13	4	0	52	29	413
2019	Provides services to public - French only	13	46	25	8	8	0	0	59	16	13
2019	Provides services to public - Both English and French	23	40	18	8	9	2	0	64	17	200
2017	Provides services to public - English only	23	30	15	14	13	3	1	56	29	531
2017	Provides services to public - French only	29	40	17	11	0	0	3	72	11	30
2017	Provides services to public - Both English and French	25	33	18	13	8	2	0	59	22	238
2014	Provides services to public - English only	29	31	17	12	9	2	1	61	22	417
2014	Provides services to public - French only	9	34	37	13	3	0	3	45	17	31
2014	Provides services to public - Both English and French	26	31	19	14	5	4	1	60	20	221
2011	Provides services to public - English only	27	30	16	12	11	3	0	59	24	503
2011	Provides services to public - French only	32	41	24	0	0	3	0	75	0	37
2011	Provides services to public - Both English and French	27	29	20	12	9	3	0	58	22	260

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	26	19	18	12	8	1	46	33	414
2019	Provides services to public - French only	13	46	25	8	8	0	0	59	16	13
2019	Provides services to public - Both English and French	18	29	16	19	10	7	0	51	32	199
2017	Provides services to public - English only	17	29	17	16	12	8	1	50	32	531
2017	Provides services to public - French only	16	39	28	14	0	3	0	57	15	30
2017	Provides services to public - Both English and French	16	31	19	14	9	11	0	53	26	240
2014	Provides services to public - English only	17	33	17	13	10	8	0	56	26	423
2014	Provides services to public - French only	3	25	37	23	0	12	0	32	26	31
2014	Provides services to public - Both English and French	12	38	22	15	5	8	0	54	23	223
2011	Provides services to public - English only	19	24	18	17	11	10	0	48	31	504
2011	Provides services to public - French only	22	41	24	3	0	11	0	70	3	37
2011	Provides services to public - Both English and French	19	28	21	15	8	8	1	52	25	261

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	27	17	19	17	6	0	44	38	413
2019	Provides services to public - French only	0	51	33	0	16	0	0	51	16	13
2019	Provides services to public - Both English and French	15	31	19	16	12	5	1	49	30	200
2017	Provides services to public - English only	17	29	15	16	18	5	0	48	36	533
2017	Provides services to public - French only	17	52	13	18	0	0	0	69	18	30
2017	Provides services to public - Both English and French	16	29	19	15	15	6	0	48	32	240
2014	Provides services to public - English only	19	31	15	17	12	6	0	53	31	422
2014	Provides services to public - French only	6	28	30	21	3	12	0	39	27	31
2014	Provides services to public - Both English and French	14	32	17	22	10	5	0	48	34	223
2011	Provides services to public - English only	16	29	15	22	13	5	0	48	36	502
2011	Provides services to public - French only	24	49	14	5	3	5	0	77	9	37
2011	Provides services to public - Both English and French	20	31	15	16	12	6	0	53	30	261

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	27	16	16	20	1	0	47	37	416
2019	Provides services to public - French only	19	55	7	19	0	0	0	74	19	15
2019	Provides services to public - Both English and French	20	29	21	21	8	0	0	49	29	197
2017	Provides services to public - English only	13	35	16	17	18	0	0	48	35	535
2017	Provides services to public - French only	36	26	27	10	0	0	0	63	10	30
2017	Provides services to public - Both English and French	20	33	15	20	11	0	0	53	32	239
2014	Provides services to public - English only	23	33	13	16	15	0	0	56	31	419
2014	Provides services to public - French only	20	24	18	31	6	0	0	44	37	31
2014	Provides services to public - Both English and French	19	40	18	11	11	0	0	59	22	223
2011	Provides services to public - English only	20	33	17	16	12	0	0	54	29	505
2011	Provides services to public - French only	43	43	11	3	0	0	0	86	3	37
2011	Provides services to public - Both English and French	18	35	23	13	10	0	1	54	23	261

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	38	12	10	4	73	14	415
2019	Provides services to public - French only	19	67	7	7	0	85	7	15
2019	Provides services to public - Both English and French	40	40	12	7	1	80	8	197
2017	Provides services to public - English only	41	36	9	9	4	77	13	536
2017	Provides services to public - French only	39	54	4	0	4	93	4	30
2017	Provides services to public - Both English and French	39	46	6	6	3	85	9	239

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	29	13	13	11	1	63	24	417
2019	Provides services to public - French only	28	48	8	16	0	0	76	16	14
2019	Provides services to public - Both English and French	36	31	13	16	3	0	68	19	200
2017	Provides services to public - English only	40	31	10	12	8	0	70	20	535
2017	Provides services to public - French only	47	25	14	10	4	0	72	14	30
2017	Provides services to public - Both English and French	34	38	12	9	7	0	73	15	240
2014	Provides services to public - English only	46	31	10	7	6	0	77	13	423
2014	Provides services to public - French only	24	48	6	12	11	0	72	23	32
2014	Provides services to public - Both English and French	42	37	9	9	3	0	79	12	224
2011	Provides services to public - English only	38	34	9	11	8	0	73	18	505
2011	Provides services to public - French only	46	43	8	3	0	0	89	3	37
2011	Provides services to public - Both English and French	31	41	12	9	6	1	73	15	263

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	39	10	12	4	75	15	413
2019	Provides services to public - French only	19	52	15	15	0	71	15	15
2019	Provides services to public - Both English and French	40	39	7	13	1	79	14	197
2017	Provides services to public - English only	35	42	7	11	5	78	15	534
2017	Provides services to public - French only	47	44	10	0	0	90	0	30
2017	Provides services to public - Both English and French	40	40	12	7	2	79	9	239
2014	Provides services to public - English only	33	43	7	11	5	77	16	420
2014	Provides services to public - French only	20	45	21	6	8	65	14	31
2014	Provides services to public - Both English and French	33	49	9	7	3	81	10	223
2011	Provides services to public - English only	44	40	6	7	3	83	11	504
2011	Provides services to public - French only	62	27	8	3	0	89	3	37
2011	Provides services to public - Both English and French	43	38	10	8	2	81	10	262

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	8	13	21	16	24	15	2	26	48	418
2019	Provides services to public - French only	5	33	38	8	16	0	0	38	25	13
2019	Provides services to public - Both English and French	13	20	26	14	13	10	4	38	32	201
2017	Provides services to public - English only	9	16	21	16	23	11	4	30	46	536
2017	Provides services to public - French only	23	13	37	7	7	4	10	42	16	30
2017	Provides services to public - Both English and French	12	26	20	16	15	8	4	43	35	239
2014	Provides services to public - English only	8	16	27	15	19	11	3	28	40	424
2014	Provides services to public - French only	6	31	31	11	9	6	6	42	22	32
2014	Provides services to public - Both English and French	14	20	24	17	11	10	5	40	32	224
2011	Provides services to public - English only	10	16	24	16	19	13	3	30	42	505
2011	Provides services to public - French only	24	30	24	11	0	5	5	61	12	37
2011	Provides services to public - Both English and French	17	21	22	14	13	9	3	43	32	263

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	9	17	14	13	32	10	5	30	53	418
2019	Provides services to public - French only	0	33	16	26	8	8	8	39	41	13
2019	Provides services to public - Both English and French	15	17	23	15	18	8	4	36	37	201
2017	Provides services to public - English only	9	15	17	16	30	8	5	28	52	536
2017	Provides services to public - French only	10	10	23	17	13	7	21	27	42	30
2017	Provides services to public - Both English and French	9	23	16	17	24	6	5	36	46	240
2014	Provides services to public - English only	10	16	22	18	23	6	5	30	46	428
2014	Provides services to public - French only	3	6	29	28	22	0	12	10	57	32
2014	Provides services to public - Both English and French	11	22	18	22	18	5	5	36	44	226
2011	Provides services to public - English only	11	19	18	17	22	9	4	34	45	503
2011	Provides services to public - French only	11	17	39	6	8	3	17	34	17	36
2011	Provides services to public - Both English and French	13	26	15	13	21	6	6	45	39	263

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	22	16	8	6	3	9	65	17	416
2019	Provides services to public - French only	54	25	8	0	5	0	8	86	5	13
2019	Provides services to public - Both English and French	42	20	14	6	6	1	12	70	14	200

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	7	3	5	10	7	29	72	23	417
2019	Provides services to public - French only	54	0	8	0	16	13	8	69	21	13
2019	Provides services to public - Both English and French	65	8	3	3	3	2	15	88	7	200

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	13	16	9	13	8	11	53	28	417
2019	Provides services to public - French only	19	22	29	0	0	16	15	58	0	15
2019	Provides services to public - Both English and French	42	14	14	11	3	5	11	67	16	201

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	13	15	10	14	11	11	50	31	418
2019	Provides services to public - French only	19	15	29	7	0	16	15	48	10	15
2019	Provides services to public - Both English and French	40	14	12	11	3	10	11	68	17	200

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	14	13	13	19	9	8	45	39	417
2019	Provides services to public - French only	22	15	15	11	15	16	7	47	34	15
2019	Provides services to public - Both English and French	31	11	15	14	13	5	11	49	33	201

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	53	13	8	3	5	7	11	80	10	414
2019	Provides services to public - French only	74	15	0	0	0	4	7	100	0	15
2019	Provides services to public - Both English and French	62	15	5	3	1	4	10	90	4	201

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	61	8	6	4	6	6	10	81	12	418
2019	Provides services to public - French only	59	15	7	7	0	4	7	84	8	15
2019	Provides services to public - Both English and French	68	7	5	1	3	7	9	89	6	201

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	59	7	6	5	5	4	15	81	11	418
2019	Provides services to public - French only	67	22	0	0	0	4	7	100	0	15
2019	Provides services to public - Both English and French	69	5	3	2	2	4	14	91	5	200

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	24	15	23	23	1	0	39	46	413
2019	Provides services to public - French only	0	22	37	19	22	0	0	22	41	15
2019	Provides services to public - Both English and French	11	25	20	26	18	0	0	36	44	197
2017	Provides services to public - English only	12	28	16	20	22	0	1	41	43	535
2017	Provides services to public - French only	20	23	17	27	13	0	0	43	40	30
2017	Provides services to public - Both English and French	12	25	20	18	21	1	4	38	41	237
2014	Provides services to public - English only	12	33	17	19	17	1	2	45	37	420
2014	Provides services to public - French only	9	15	24	27	24	0	0	24	51	31
2014	Provides services to public - Both English and French	8	31	22	21	17	1	1	40	38	223
2011	Provides services to public - English only	13	26	20	22	16	2	1	40	39	504
2011	Provides services to public - French only	11	16	35	24	8	0	5	29	34	37
2011	Provides services to public - Both English and French	9	26	26	18	18	2	1	36	37	262

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	20	18	19	24	1	1	37	44	415
2019	Provides services to public - French only	0	29	45	11	15	0	0	29	26	15
2019	Provides services to public - Both English and French	11	24	25	21	17	1	1	36	39	197
2017	Provides services to public - English only	13	26	17	20	21	1	2	40	42	532
2017	Provides services to public - French only	17	20	33	23	7	0	0	37	30	30
2017	Provides services to public - Both English and French	19	21	15	20	21	0	3	42	42	239
2014	Provides services to public - English only	17	26	22	18	16	1	1	44	34	420
2014	Provides services to public - French only	3	12	49	20	16	0	0	15	36	31
2014	Provides services to public - Both English and French	16	25	25	15	16	1	2	42	32	223

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	30	24	12	9	1	0	55	21	416
2019	Provides services to public - French only	15	52	19	7	7	0	0	67	15	15
2019	Provides services to public - Both English and French	25	39	21	8	6	0	0	64	14	197
2017	Provides services to public - English only	18	40	19	12	10	0	1	59	22	531
2017	Provides services to public - French only	43	26	20	8	4	0	0	69	11	29
2017	Provides services to public - Both English and French	21	39	20	11	8	0	1	61	18	238
2014	Provides services to public - English only	25	34	15	14	9	1	1	61	24	417
2014	Provides services to public - French only	12	38	35	3	11	0	0	50	14	31
2014	Provides services to public - Both English and French	22	40	21	12	2	3	0	64	15	224
2011	Provides services to public - English only	34	38	14	6	5	2	1	74	12	505
2011	Provides services to public - French only	49	46	5	0	0	0	0	95	0	37
2011	Provides services to public - Both English and French	33	42	12	9	2	0	2	77	11	263

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	9	19	18	21	20	10	2	32	47	417
2019	Provides services to public - French only	0	15	26	29	22	8	0	16	56	15
2019	Provides services to public - Both English and French	7	22	24	21	18	6	2	31	42	201
2017	Provides services to public - English only	8	22	21	18	22	6	2	33	44	536
2017	Provides services to public - French only	6	13	38	21	7	14	0	23	33	30
2017	Provides services to public - Both English and French	8	27	20	19	19	5	2	37	41	240

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	31	14	15	12	1	1	58	27	416
2019	Provides services to public - French only	22	26	19	26	7	0	0	48	33	15
2019	Provides services to public - Both English and French	35	34	16	6	7	1	2	70	14	197
2017	Provides services to public - English only	26	29	16	14	13	0	1	56	28	534
2017	Provides services to public - French only	48	28	12	7	0	0	4	80	8	30
2017	Provides services to public - Both English and French	26	36	16	11	10	0	1	63	21	239
2014	Provides services to public - English only	30	30	14	15	11	0	0	60	26	418
2014	Provides services to public - French only	17	33	29	9	11	0	0	50	20	31
2014	Provides services to public - Both English and French	27	40	14	9	7	1	1	68	17	223
2011	Provides services to public - English only	28	32	17	12	9	1	1	61	22	503
2011	Provides services to public - French only	43	38	11	3	0	0	5	86	3	37
2011	Provides services to public - Both English and French	25	33	18	13	6	2	3	61	20	262

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	28	11	3	1	1	10	83	4	415
2019	Provides services to public - French only	51	30	7	0	0	0	11	92	0	15
2019	Provides services to public - Both English and French	55	25	12	1	0	1	6	86	2	196
2017	Provides services to public - English only	50	28	8	1	1	2	10	89	2	533
2017	Provides services to public - French only	79	18	0	0	0	0	3	100	0	30
2017	Provides services to public - Both English and French	59	23	6	4	0	0	7	89	4	239
2014	Provides services to public - English only	49	30	9	1	1	0	9	87	3	417
2014	Provides services to public - French only	65	21	11	0	0	0	3	89	0	31
2014	Provides services to public - Both English and French	57	26	7	1	1	0	7	90	2	224
2011	Provides services to public - English only	50	27	10	3	2	0	8	84	5	502
2011	Provides services to public - French only	57	32	11	0	0	0	0	89	0	37
2011	Provides services to public - Both English and French	52	29	6	2	2	0	8	88	5	262

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	17	7	8	16	3	13	63	29	417
2019	Provides services to public - French only	0	36	20	16	8	0	20	45	30	14
2019	Provides services to public - Both English and French	31	18	14	3	14	3	18	62	21	200
2017	Provides services to public - English only	36	20	8	6	13	3	13	67	23	535
2017	Provides services to public - French only	47	23	3	7	3	0	16	84	12	30
2017	Provides services to public - Both English and French	35	20	10	4	13	2	15	67	21	239
2014	Provides services to public - English only	43	22	11	5	7	3	10	74	13	425
2014	Provides services to public - French only	20	34	18	0	3	6	20	72	4	32
2014	Provides services to public - Both English and French	41	21	7	6	9	4	13	74	18	223
2011	Provides services to public - English only	34	24	12	8	11	3	7	65	21	503
2011	Provides services to public - French only	35	27	14	5	0	8	11	77	7	37
2011	Provides services to public - Both English and French	31	28	10	8	9	2	11	68	20	261

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public - English only	25	42	33	411
2019	Provides services to public - French only	4	63	33	15
2019	Provides services to public - Both English and French	21	51	28	201
2017	Provides services to public - English only	21	41	38	531
2017	Provides services to public - French only	10	66	25	30
2017	Provides services to public - Both English and French	21	51	28	240
2014	Provides services to public - English only	22	45	34	421
2014	Provides services to public - French only	50	35	15	31
2014	Provides services to public - Both English and French	29	47	25	225
2011	Provides services to public - English only	25	44	31	504
2011	Provides services to public - French only	27	65	8	37
2011	Provides services to public - Both English and French	28	41	31	262

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public - English only	17	10	39	17	1	17	101
2017	Provides services to public - English only	27	6	34	21	0	12	109
2017	Provides services to public - Both English and French	20	6	33	14	15	12	49
2014	Provides services to public - English only	22	9	26	32	9999	12	88
2014	Provides services to public - French only	55	6	12	16	9999	10	15
2014	Provides services to public - Both English and French	20	10	12	26	9999	32	56
2011	Provides services to public - English only	22	11	24	25	9999	18	125
2011	Provides services to public - French only	60	0	10	0	9999	30	10
2011	Provides services to public - Both English and French	15	7	15	24	9999	39	74

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	36	12	5	4	1	80	9	415
2019	Provides services to public - French only	33	59	7	0	0	0	93	0	15
2019	Provides services to public - Both English and French	45	37	10	6	1	1	83	7	197
2017	Provides services to public - English only	46	35	10	4	4	0	82	8	535
2017	Provides services to public - French only	59	26	4	7	4	0	85	11	30
2017	Provides services to public - Both English and French	44	32	14	6	3	0	77	9	239
2014	Provides services to public - English only	45	37	9	5	4	0	82	9	419
2014	Provides services to public - French only	30	61	6	3	0	0	91	3	31
2014	Provides services to public - Both English and French	41	45	7	4	2	1	87	6	224
2011	Provides services to public - English only	45	39	9	3	3	0	84	6	505
2011	Provides services to public - French only	54	38	5	3	0	0	92	3	37
2011	Provides services to public - Both English and French	44	38	9	5	2	1	83	8	260

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	32	21	14	7	2	0	57	22	418
2019	Provides services to public - French only	8	51	25	8	8	0	0	59	16	13
2019	Provides services to public - Both English and French	24	41	21	9	4	1	0	66	13	201
2017	Provides services to public - English only	24	40	15	13	6	1	1	66	19	532
2017	Provides services to public - French only	29	43	25	4	0	0	0	72	4	30
2017	Provides services to public - Both English and French	24	38	22	10	5	1	0	63	15	239
2014	Provides services to public - English only	29	38	16	8	9	1	0	68	16	428
2014	Provides services to public - French only	18	46	27	9	0	0	0	64	9	32
2014	Provides services to public - Both English and French	30	42	12	11	4	2	0	73	15	226
2011	Provides services to public - English only	30	36	15	11	7	2	0	67	18	504
2011	Provides services to public - French only	32	49	19	0	0	0	0	81	0	37
2011	Provides services to public - Both English and French	31	37	17	8	6	1	0	69	14	263

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	9	12	30	28	18	2	2	48	21	414
2019	Provides services to public - French only	0	15	48	33	0	4	0	35	15	15
2019	Provides services to public - Both English and French	3	10	38	24	18	2	4	45	15	196
2017	Provides services to public - English only	7	12	27	27	21	2	5	51	20	534
2017	Provides services to public - French only	3	6	18	31	39	0	4	72	10	30
2017	Provides services to public - Both English and French	3	11	31	25	24	2	5	52	15	237
2014	Provides services to public - English only	7	12	30	25	19	2	5	48	20	417
2014	Provides services to public - French only	8	9	38	35	6	0	3	43	18	31
2014	Provides services to public - Both English and French	6	14	29	28	20	1	2	49	21	223
2011	Provides services to public - English only	5	13	29	24	24	2	4	51	18	504
2011	Provides services to public - French only	0	8	24	24	38	0	5	66	9	37
2011	Provides services to public - Both English and French	4	11	30	26	24	1	5	53	15	262

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	8	13	26	24	25	3	1	51	22	412
2019	Provides services to public - French only	7	22	11	52	7	0	0	59	29	15
2019	Provides services to public - Both English and French	4	14	26	24	23	6	3	52	19	195
2017	Provides services to public - English only	10	15	22	20	25	3	5	49	27	531
2017	Provides services to public - French only	3	7	17	31	39	4	0	73	10	30
2017	Provides services to public - Both English and French	5	14	27	22	22	6	5	49	21	237
2014	Provides services to public - English only	10	12	22	22	25	2	6	51	24	418
2014	Provides services to public - French only	11	23	32	18	12	0	3	31	35	31
2014	Provides services to public - Both English and French	9	16	25	21	23	3	4	46	27	224
2011	Provides services to public - English only	6	14	24	20	28	4	3	52	22	503
2011	Provides services to public - French only	0	11	19	24	38	3	5	68	12	37
2011	Provides services to public - Both English and French	4	16	24	20	28	3	5	52	22	261

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	8	12	21	23	21	6	9	52	23	414
2019	Provides services to public - French only	7	15	26	45	7	0	0	52	22	15
2019	Provides services to public - Both English and French	6	14	21	23	18	11	6	50	25	195
2017	Provides services to public - English only	8	11	22	20	23	5	11	51	23	532
2017	Provides services to public - French only	7	7	28	20	29	0	10	54	15	30
2017	Provides services to public - Both English and French	6	17	24	16	20	5	13	43	27	237
2014	Provides services to public - English only	7	12	22	20	22	5	11	50	24	419
2014	Provides services to public - French only	8	21	26	15	11	9	9	32	36	31
2014	Provides services to public - Both English and French	8	16	20	21	20	6	8	49	28	222
2011	Provides services to public - English only	8	12	19	17	24	9	10	51	25	502
2011	Provides services to public - French only	0	19	14	16	32	3	16	60	23	37
2011	Provides services to public - Both English and French	5	14	19	17	28	5	13	54	23	261

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	4	6	17	33	30	3	7	69	12	416
2019	Provides services to public - French only	0	0	33	45	22	0	0	67	0	15
2019	Provides services to public - Both English and French	2	8	22	35	26	2	4	65	11	195
2017	Provides services to public - English only	3	8	17	29	32	2	9	68	12	529
2017	Provides services to public - French only	0	3	10	41	42	0	4	86	3	30
2017	Provides services to public - Both English and French	2	4	23	33	30	2	6	68	7	237
2014	Provides services to public - English only	3	7	23	29	28	2	8	63	12	419
2014	Provides services to public - French only	0	5	23	47	24	0	0	72	5	31
2014	Provides services to public - Both English and French	2	7	21	39	23	2	5	67	10	224
2011	Provides services to public - English only	3	7	20	27	35	3	5	66	12	504
2011	Provides services to public - French only	3	8	16	24	41	0	8	71	12	37
2011	Provides services to public - Both English and French	4	7	18	28	34	2	7	68	12	261

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	7	9	21	25	28	3	7	59	18	412
2019	Provides services to public - French only	7	15	15	37	22	0	4	62	23	15
2019	Provides services to public - Both English and French	5	15	19	25	25	3	8	56	23	195
2017	Provides services to public - English only	6	10	21	23	29	3	9	58	18	533
2017	Provides services to public - French only	3	3	21	34	36	4	0	72	6	30
2017	Provides services to public - Both English and French	5	13	19	19	32	2	10	58	21	237
2014	Provides services to public - English only	6	13	21	23	28	1	8	55	21	417
2014	Provides services to public - French only	5	15	27	21	28	0	3	51	21	31
2014	Provides services to public - Both English and French	4	10	25	29	24	1	7	58	15	224
2011	Provides services to public - English only	3	8	22	23	31	4	9	62	13	504
2011	Provides services to public - French only	0	5	24	16	46	0	8	68	6	37
2011	Provides services to public - Both English and French	3	11	19	18	36	2	11	62	16	261

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	12	19	21	19	9	6	47	31	412
2019	Provides services to public - French only	15	22	33	22	0	4	4	24	40	15
2019	Provides services to public - Both English and French	12	18	26	15	19	7	4	38	33	196
2017	Provides services to public - English only	10	11	22	18	24	7	9	50	25	534
2017	Provides services to public - French only	3	20	13	13	31	3	17	54	29	30
2017	Provides services to public - Both English and French	10	14	26	19	20	5	5	44	27	236
2014	Provides services to public - English only	10	12	19	19	25	5	9	51	26	418
2014	Provides services to public - French only	18	6	33	18	9	13	3	32	28	30
2014	Provides services to public - Both English and French	11	16	18	16	25	10	5	47	31	224
2011	Provides services to public - English only	7	11	24	18	25	11	4	50	22	505
2011	Provides services to public - French only	0	3	24	19	35	11	8	67	3	37
2011	Provides services to public - Both English and French	11	15	21	16	23	8	7	45	30	261

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	9	16	28	19	19	5	5	42	27	414
2019	Provides services to public - French only	15	0	29	29	7	16	4	45	18	15
2019	Provides services to public - Both English and French	2	18	30	20	18	7	5	44	23	196
2017	Provides services to public - English only	11	12	24	18	24	3	8	46	26	534
2017	Provides services to public - French only	0	10	19	28	32	7	4	67	12	30
2017	Provides services to public - Both English and French	8	15	29	18	20	2	7	42	26	237
2014	Provides services to public - English only	10	11	29	18	20	2	9	44	24	419
2014	Provides services to public - French only	5	12	30	23	17	9	3	46	19	31
2014	Provides services to public - Both English and French	7	15	28	19	20	7	4	44	25	223

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	15	35	24	15	1	1	39	25	415
2019	Provides services to public - French only	0	22	22	26	22	8	0	52	24	15
2019	Provides services to public - Both English and French	7	12	30	26	21	2	2	48	20	195

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	25	21	21	12	8	41	35	415
2019	Provides services to public - French only	0	51	25	8	16	0	51	25	13
2019	Provides services to public - Both English and French	10	33	24	19	8	6	46	29	200

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	26	9	12	12	5	3	64	26	414
2019	Provides services to public - French only	26	59	7	7	0	0	0	85	7	15
2019	Provides services to public - Both English and French	37	32	8	8	10	2	2	73	18	197
2017	Provides services to public - English only	32	23	14	14	12	4	1	58	27	535
2017	Provides services to public - French only	44	50	3	0	0	0	4	97	0	30
2017	Provides services to public - Both English and French	38	27	12	12	6	3	2	68	19	239
2014	Provides services to public - English only	36	25	14	12	9	4	0	64	22	424
2014	Provides services to public - French only	34	40	12	14	0	0	0	75	14	32
2014	Provides services to public - Both English and French	37	29	13	10	8	2	3	69	18	225

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	34	9	10	5	1	3	74	16	415
2019	Provides services to public - French only	30	63	7	0	0	0	0	93	0	15
2019	Provides services to public - Both English and French	45	36	11	3	3	0	2	83	6	197
2017	Provides services to public - English only	37	35	10	9	6	2	1	75	15	534
2017	Provides services to public - French only	60	37	0	0	0	0	4	100	0	30
2017	Provides services to public - Both English and French	35	40	10	8	4	1	2	77	12	240
2014	Provides services to public - English only	38	35	13	10	3	1	0	74	13	424
2014	Provides services to public - French only	45	32	15	8	0	0	0	77	8	32
2014	Provides services to public - Both English and French	38	38	13	7	1	0	2	78	8	225

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	30	20	9	8	4	3	60	19	416
2019	Provides services to public - French only	15	56	22	7	0	0	0	71	7	15
2019	Provides services to public - Both English and French	27	33	22	6	3	3	6	66	10	197

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	30	15	13	9	4	1	61	23	418
2019	Provides services to public - French only	0	37	29	19	0	11	4	43	22	15
2019	Provides services to public - Both English and French	25	33	20	8	7	6	2	62	16	201
2017	Provides services to public - English only	35	31	13	9	7	4	1	69	17	533
2017	Provides services to public - French only	30	39	17	4	0	10	0	77	4	30
2017	Provides services to public - Both English and French	30	36	19	9	1	4	1	69	11	240
2014	Provides services to public - English only	34	38	12	8	3	4	1	76	11	428
2014	Provides services to public - French only	14	49	20	6	0	12	0	71	7	32
2014	Provides services to public - Both English and French	34	37	16	6	2	5	1	75	8	226
2011	Provides services to public - English only	37	28	14	11	5	5	0	68	18	505
2011	Provides services to public - French only	27	49	19	0	0	5	0	80	0	37
2011	Provides services to public - Both English and French	33	34	16	9	5	2	1	69	15	260

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	27	13	6	5	9	2	72	13	417
2019	Provides services to public - French only	15	48	15	4	0	19	0	77	5	15
2019	Provides services to public - Both English and French	30	28	15	7	8	9	2	66	17	201
2017	Provides services to public - English only	41	25	13	6	6	7	3	73	13	535
2017	Provides services to public - French only	22	20	20	10	4	11	13	56	18	30
2017	Provides services to public - Both English and French	28	33	20	3	6	7	4	68	10	240
2014	Provides services to public - English only	38	28	16	4	4	8	1	73	9	428
2014	Provides services to public - French only	20	28	18	3	11	15	6	61	17	32
2014	Provides services to public - Both English and French	34	36	15	5	4	4	2	75	9	225

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	26	13	9	7	0	0	71	16	417
2019	Provides services to public - French only	7	51	19	11	11	0	0	58	23	15
2019	Provides services to public - Both English and French	45	27	11	10	5	1	1	73	16	199
2017	Provides services to public - English only	41	32	10	9	6	0	1	74	16	535
2017	Provides services to public - French only	50	43	7	0	0	0	0	93	0	30
2017	Provides services to public - Both English and French	43	35	11	6	4	0	0	79	10	239
2014	Provides services to public - English only	46	31	12	6	5	0	0	78	11	426
2014	Provides services to public - French only	39	40	15	6	0	0	0	79	6	32
2014	Provides services to public - Both English and French	45	39	10	4	1	0	0	85	5	225
2011	Provides services to public - English only	45	31	9	8	7	1	0	77	15	505
2011	Provides services to public - French only	32	57	11	0	0	0	0	89	0	37
2011	Provides services to public - Both English and French	48	31	9	7	5	0	0	79	12	261

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	19	18	12	11	13	7	49	28	415
2019	Provides services to public - French only	19	44	7	0	7	23	0	81	9	15
2019	Provides services to public - Both English and French	22	32	14	6	8	10	8	66	17	196
2017	Provides services to public - English only	16	22	19	13	13	9	9	45	32	535
2017	Provides services to public - French only	34	39	17	0	0	3	7	81	0	30
2017	Provides services to public - Both English and French	20	30	18	8	11	6	8	57	22	239
2014	Provides services to public - English only	22	28	17	12	8	7	6	58	23	425
2014	Provides services to public - French only	18	34	18	12	5	3	11	60	19	32
2014	Provides services to public - Both English and French	24	27	18	11	6	7	8	59	20	226

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	25	16	11	11	6	2	59	24	417
2019	Provides services to public - French only	29	54	0	16	0	0	0	84	16	13
2019	Provides services to public - Both English and French	26	39	12	9	7	5	2	70	17	201
2017	Provides services to public - English only	32	31	13	11	8	4	2	67	20	534
2017	Provides services to public - French only	24	37	16	10	7	6	0	65	18	30
2017	Provides services to public - Both English and French	24	38	13	14	7	3	2	65	22	240
2014	Provides services to public - English only	33	34	10	8	8	5	2	72	18	427
2014	Provides services to public - French only	15	51	15	8	3	6	3	72	12	32
2014	Provides services to public - Both English and French	34	26	18	10	4	5	3	65	16	226
2011	Provides services to public - English only	31	31	9	10	11	7	2	68	23	504
2011	Provides services to public - French only	38	35	8	8	8	3	0	75	17	37
2011	Provides services to public - Both English and French	26	39	12	9	8	4	2	69	18	259

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	25	24	12	9	4	1	53	22	418
2019	Provides services to public - French only	8	59	8	8	8	8	0	73	18	13
2019	Provides services to public - Both English and French	24	36	22	9	4	2	2	63	14	201

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	17	14	17	19	14	1	41	42	418
2019	Provides services to public - French only	0	49	8	13	25	5	0	52	39	13
2019	Provides services to public - Both English and French	15	23	19	16	13	12	2	45	34	199
2017	Provides services to public - English only	15	21	13	14	23	12	2	42	43	535
2017	Provides services to public - French only	6	26	30	17	3	10	7	39	24	30
2017	Provides services to public - Both English and French	14	20	17	19	17	11	2	39	42	240
2014	Provides services to public - English only	18	20	17	15	20	9	1	43	39	428
2014	Provides services to public - French only	14	18	22	24	9	15	0	37	38	32
2014	Provides services to public - Both English and French	13	28	20	19	12	6	1	44	34	226
2011	Provides services to public - English only	18	20	14	15	18	14	1	46	38	503
2011	Provides services to public - French only	19	35	22	3	0	22	0	69	3	37
2011	Provides services to public - Both English and French	21	18	20	15	13	11	2	44	32	260

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	44	5	9	3	83	12	415
2019	Provides services to public - French only	19	52	15	7	7	71	15	15
2019	Provides services to public - Both English and French	40	47	5	5	4	86	9	196
2017	Provides services to public - English only	38	43	2	11	5	81	16	534
2017	Provides services to public - French only	39	34	10	13	4	73	17	30
2017	Provides services to public - Both English and French	35	46	5	12	3	80	14	238
2014	Provides services to public - English only	37	43	3	11	5	80	17	416
2014	Provides services to public - French only	22	54	12	12	0	76	12	31
2014	Provides services to public - Both English and French	37	46	7	7	3	83	10	221
2011	Provides services to public - English only	47	38	5	7	3	85	10	505
2011	Provides services to public - French only	46	41	0	14	0	86	14	37
2011	Provides services to public - Both English and French	48	38	4	7	2	87	9	262

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	34	8	11	5	0	5	74	17	412
2019	Provides services to public - French only	26	29	19	7	0	0	19	68	9	15
2019	Provides services to public - Both English and French	36	34	14	8	2	0	5	74	11	195
2017	Provides services to public - English only	34	30	9	12	8	0	7	68	21	535
2017	Provides services to public - French only	36	17	10	10	3	4	21	69	17	30
2017	Provides services to public - Both English and French	32	32	15	9	6	0	7	68	16	238
2014	Provides services to public - English only	39	29	10	10	7	0	6	72	17	417
2014	Provides services to public - French only	14	23	27	15	11	0	9	41	29	31
2014	Provides services to public - Both English and French	29	37	10	9	7	0	7	72	17	223
2011	Provides services to public - English only	37	27	9	12	8	0	6	68	22	505
2011	Provides services to public - French only	27	27	14	11	16	0	5	57	29	37
2011	Provides services to public - Both English and French	38	28	10	9	7	0	8	72	17	262

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	32	10	15	7	0	0	68	22	416
2019	Provides services to public - French only	19	51	16	7	7	0	0	70	15	15
2019	Provides services to public - Both English and French	36	37	15	7	4	0	1	73	11	197
2017	Provides services to public - English only	32	36	11	13	7	0	0	68	21	536
2017	Provides services to public - French only	48	31	7	14	0	0	0	79	14	29
2017	Provides services to public - Both English and French	37	37	14	9	3	0	0	74	12	239
2014	Provides services to public - English only	32	33	12	14	7	0	1	66	22	420
2014	Provides services to public - French only	20	35	21	11	12	0	0	56	23	31
2014	Provides services to public - Both English and French	32	42	10	9	5	1	1	75	15	223

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	78	9	3	1	1	1	8	95	2	416
2019	Provides services to public - French only	45	37	7	0	0	0	11	92	0	15
2019	Provides services to public - Both English and French	66	18	2	6	2	0	5	89	9	197
2017	Provides services to public - English only	71	10	4	1	1	0	13	94	2	532
2017	Provides services to public - French only	62	31	0	0	0	0	7	100	0	30
2017	Provides services to public - Both English and French	61	16	6	5	4	0	7	83	11	239
2014	Provides services to public - English only	77	5	2	0	1	0	14	95	2	419
2014	Provides services to public - French only	68	23	3	0	0	0	6	97	0	31
2014	Provides services to public - Both English and French	56	17	5	5	3	1	13	85	9	223
2011	Provides services to public - English only	79	6	2	0	0	1	12	97	1	504
2011	Provides services to public - French only	92	5	0	0	0	0	3	100	0	37
2011	Provides services to public - Both English and French	63	18	3	2	3	0	11	91	6	262

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	81	5	4	1	1	1	7	93	2	416
2019	Provides services to public - French only	67	22	0	0	0	0	11	100	0	15
2019	Provides services to public - Both English and French	60	19	4	9	4	1	4	82	13	197
2017	Provides services to public - English only	80	5	6	0	1	1	7	92	1	536
2017	Provides services to public - French only	73	13	0	0	0	0	14	100	0	30
2017	Provides services to public - Both English and French	56	19	8	4	9	0	4	78	14	240
2014	Provides services to public - English only	82	7	4	0	1	0	6	95	1	426
2014	Provides services to public - French only	75	23	0	0	0	0	3	100	0	32
2014	Provides services to public - Both English and French	58	17	6	10	4	0	4	79	15	226
2011	Provides services to public - English only	85	7	1	0	0	1	5	98	1	505
2011	Provides services to public - French only	86	5	3	3	0	0	3	94	3	37
2011	Provides services to public - Both English and French	66	12	6	8	5	2	2	81	13	262

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	83	8	3	0	1	0	5	96	1	417
2019	Provides services to public - French only	80	16	0	0	0	0	4	100	0	14
2019	Provides services to public - Both English and French	76	13	3	3	2	0	1	91	6	200
2017	Provides services to public - English only	85	8	4	0	0	0	4	96	0	535
2017	Provides services to public - French only	90	7	0	0	0	0	3	100	0	29
2017	Provides services to public - Both English and French	72	15	3	2	7	0	1	88	9	240
2014	Provides services to public - English only	83	8	2	0	0	0	6	97	1	425
2014	Provides services to public - French only	83	14	0	0	0	0	3	100	0	32
2014	Provides services to public - Both English and French	72	14	5	5	3	0	1	87	8	225
2011	Provides services to public - English only	87	6	1	1	0	1	4	98	1	505
2011	Provides services to public - French only	92	5	0	0	0	0	3	100	0	37
2011	Provides services to public - Both English and French	79	10	4	2	5	0	1	90	7	263

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	13	7	3	6	33	6	73	15	412
2019	Provides services to public - French only	29	46	0	0	0	25	0	100	0	13
2019	Provides services to public - Both English and French	48	19	8	6	7	8	3	76	15	200

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	46	11	12	7	1	70	19	414
2019	Provides services to public - French only	4	58	11	26	0	0	63	26	15
2019	Provides services to public - Both English and French	18	50	11	15	5	1	68	20	201

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	26	16	7	5	11	68	13	413
2019	Provides services to public - French only	11	59	22	7	0	0	71	7	15
2019	Provides services to public - Both English and French	36	35	9	5	2	13	82	8	200

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	23	77	414
2019	Provides services to public - French only	0	100	14
2019	Provides services to public - Both English and French	24	76	201

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	32	68	98
2019	Provides services to public - Both English and French	36	64	46

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	59	41	98
2019	Provides services to public - Both English and French	52	48	46

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	98
2019	Provides services to public - Both English and French	0	100	46

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	50	50	98
2019	Provides services to public - Both English and French	25	75	46

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	58	42	98
2019	Provides services to public - Both English and French	31	69	47

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	42	58	98
2019	Provides services to public - Both English and French	31	69	47

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	35	65	98
2019	Provides services to public - Both English and French	26	74	47

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	33	67	98
2019	Provides services to public - Both English and French	33	67	47

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	29	71	98
2019	Provides services to public - Both English and French	16	84	47

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	58	42	98
2019	Provides services to public - Both English and French	50	50	47

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	31	69	98
2019	Provides services to public - Both English and French	31	69	47

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	98
2019	Provides services to public - Both English and French	16	84	47

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	26	74	98
2019	Provides services to public - Both English and French	24	76	47

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	47	53	98
2019	Provides services to public - Both English and French	39	61	47

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	47	53	98
2019	Provides services to public - Both English and French	33	67	47

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	98
2019	Provides services to public - Both English and French	12	88	47

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	61	39	98
2019	Provides services to public - Both English and French	56	44	47

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	98
2019	Provides services to public - Both English and French	15	85	47

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	23	77	98
2019	Provides services to public - Both English and French	26	74	47

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	14	86	98
2019	Provides services to public - Both English and French	19	81	47

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	98
2019	Provides services to public - Both English and French	14	86	47

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	24	76	98
2019	Provides services to public - Both English and French	25	75	47

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	406

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	8	17	9	11	34	8	38	33	407
2019	Provides services to public - French only	0	24	16	0	0	53	8	60	0	14
2019	Provides services to public - Both English and French	15	16	13	9	9	24	14	50	29	200
2017	Provides services to public - English only	12	14	18	8	8	33	8	43	27	534
2017	Provides services to public - French only	13	23	13	0	7	34	10	64	12	30
2017	Provides services to public - Both English and French	12	16	15	9	9	33	8	46	29	240
2014	Provides services to public - English only	10	16	20	10	8	28	8	40	28	425
2014	Provides services to public - French only	12	24	18	8	0	33	6	58	13	32
2014	Provides services to public - Both English and French	17	14	20	5	5	33	6	51	16	225

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	19	17	6	8	19	2	60	19	407
2019	Provides services to public - French only	8	39	4	0	8	33	8	79	13	14
2019	Provides services to public - Both English and French	28	27	16	8	6	12	4	65	17	200
2017	Provides services to public - English only	25	26	17	8	7	15	2	61	19	535
2017	Provides services to public - French only	26	43	13	0	0	11	7	84	0	30
2017	Provides services to public - Both English and French	22	29	13	8	8	16	4	64	20	240
2014	Provides services to public - English only	27	27	21	5	5	14	1	63	12	426
2014	Provides services to public - French only	12	51	11	6	3	15	3	76	11	32
2014	Provides services to public - Both English and French	27	32	17	4	4	15	2	70	10	226
2011	Provides services to public - English only	33	29	17	4	4	12	1	71	10	502
2011	Provides services to public - French only	33	33	17	6	3	8	0	73	9	36
2011	Provides services to public - Both English and French	33	36	15	6	3	6	0	74	10	260

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	415
2019	Provides services to public - French only	0	100	14
2019	Provides services to public - Both English and French	10	90	201

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	52
2019	Provides services to public - Both English and French	0	100	21

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	22	78	51
2019	Provides services to public - Both English and French	35	65	21

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	30	70	51
2019	Provides services to public - Both English and French	34	66	21

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	51
2019	Provides services to public - Both English and French	0	100	21

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	51
2019	Provides services to public - Both English and French	0	100	21

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	23	77	51
2019	Provides services to public - Both English and French	27	73	21

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	31	69	52
2019	Provides services to public - Both English and French	41	59	21

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	52
2019	Provides services to public - Both English and French	26	74	21

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	52
2019	Provides services to public - Both English and French	30	70	21

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	53	47	52
2019	Provides services to public - Both English and French	46	54	21

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	416

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	7	20	6	6	39	7	40	23	412
2019	Provides services to public - French only	0	26	9	0	0	66	0	75	0	13
2019	Provides services to public - Both English and French	16	13	13	5	6	36	11	54	21	198
2017	Provides services to public - English only	13	13	17	3	6	39	8	50	17	528
2017	Provides services to public - French only	9	24	17	0	0	44	7	67	0	30
2017	Provides services to public - Both English and French	13	16	17	3	5	40	6	53	14	238
2014	Provides services to public - English only	13	14	22	4	4	37	6	48	14	422
2014	Provides services to public - French only	12	21	20	3	0	39	6	59	5	32
2014	Provides services to public - Both English and French	18	17	17	4	3	37	4	58	13	223

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	18	18	5	6	22	2	63	14	412
2019	Provides services to public - French only	9	43	5	0	0	44	0	91	0	13
2019	Provides services to public - Both English and French	28	29	11	2	5	21	4	75	9	198
2017	Provides services to public - English only	27	29	15	4	5	19	2	69	12	530
2017	Provides services to public - French only	19	53	10	0	0	14	4	88	0	30
2017	Provides services to public - Both English and French	25	28	14	5	4	21	4	70	12	239
2014	Provides services to public - English only	30	27	16	4	3	17	2	71	9	424
2014	Provides services to public - French only	25	37	14	3	0	18	3	79	4	32
2014	Provides services to public - Both English and French	26	34	14	4	2	18	2	75	7	225
2011	Provides services to public - English only	39	27	12	3	3	15	1	79	7	504
2011	Provides services to public - French only	38	38	5	3	0	16	0	90	3	37
2011	Provides services to public - Both English and French	35	33	15	3	3	10	1	76	7	262

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	21	79	413
2019	Provides services to public - French only	0	100	15
2019	Provides services to public - Both English and French	21	79	201
2017	Provides services to public - English only	20	80	534
2017	Provides services to public - Both English and French	20	80	239
2014	Provides services to public - English only	17	83	423
2014	Provides services to public - Both English and French	17	83	222

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	81	19	82
2019	Provides services to public - Both English and French	74	26	39
2017	Provides services to public - English only	75	25	106
2017	Provides services to public - Both English and French	61	39	49
2014	Provides services to public - English only	76	24	74
2014	Provides services to public - Both English and French	80	20	39

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	32	10	12	11	0	0	67	24	66
2019	Provides services to public - Both English and French	56	25	10	2	6	0	0	81	9	29
2017	Provides services to public - English only	35	34	3	15	12	1	0	71	27	79
2017	Provides services to public - Both English and French	43	35	3	6	10	3	0	80	17	30
2014	Provides services to public - English only	35	33	6	13	10	0	2	70	24	57
2014	Provides services to public - Both English and French	39	43	9	3	6	0	0	82	8	30

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	24	16	9	8	3	1	66	18	418
2019	Provides services to public - French only	36	36	12	8	8	0	0	72	16	14
2019	Provides services to public - Both English and French	36	29	13	10	7	3	1	68	18	200
2017	Provides services to public - English only	37	27	17	7	8	4	1	66	16	532
2017	Provides services to public - French only	50	19	17	14	0	0	0	69	14	30
2017	Provides services to public - Both English and French	40	31	15	6	7	0	0	71	13	239

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	26	19	36	4	4	0	38	42	26

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	30	19	14	13	7	0	51	28	417
2019	Provides services to public - French only	11	48	19	15	0	7	0	64	16	15
2019	Provides services to public - Both English and French	18	35	22	10	10	5	1	56	21	202
2017	Provides services to public - English only	14	29	20	14	16	7	0	46	32	535
2017	Provides services to public - French only	24	36	20	0	7	10	3	69	8	30
2017	Provides services to public - Both English and French	12	32	27	12	12	5	1	47	25	239

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	22	22	17	17	5	2	41	36	413
2019	Provides services to public - French only	0	51	37	4	0	0	7	55	4	15
2019	Provides services to public - Both English and French	15	30	21	16	12	4	2	48	29	202
2017	Provides services to public - English only	14	26	19	18	18	3	1	42	38	536
2017	Provides services to public - French only	16	43	27	4	4	0	7	63	8	30
2017	Provides services to public - Both English and French	15	31	19	14	15	3	3	49	31	239

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	29	17	11	11	1	1	60	22	415
2019	Provides services to public - French only	41	37	7	15	0	0	0	78	15	15
2019	Provides services to public - Both English and French	37	29	18	8	6	1	0	67	15	201
2017	Provides services to public - English only	26	23	23	12	15	0	1	50	28	536
2017	Provides services to public - French only	39	20	21	10	10	0	0	59	20	30
2017	Provides services to public - Both English and French	34	22	20	8	13	1	1	57	22	240

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	29	16	8	5	1	2	71	13	416
2019	Provides services to public - French only	45	22	19	15	0	0	0	67	15	15
2019	Provides services to public - Both English and French	45	27	21	4	2	0	1	72	7	202
2017	Provides services to public - English only	48	23	16	6	3	0	4	75	9	535
2017	Provides services to public - French only	69	19	6	3	0	3	0	91	3	30
2017	Provides services to public - Both English and French	40	34	17	5	2	0	1	75	7	239

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	26	13	6	4	1	5	76	10	416
2019	Provides services to public - French only	41	37	22	0	0	0	0	78	0	15
2019	Provides services to public - Both English and French	51	23	17	4	2	1	1	77	6	201
2017	Provides services to public - English only	50	22	13	5	4	1	6	77	9	535
2017	Provides services to public - French only	53	24	16	0	0	0	7	83	0	30
2017	Provides services to public - Both English and French	47	31	14	3	4	0	1	80	7	238

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	18	12	6	5	2	4	75	12	416
2019	Provides services to public - French only	33	41	11	15	0	0	0	74	15	15
2019	Provides services to public - Both English and French	51	23	13	7	1	2	2	77	9	202
2017	Provides services to public - English only	56	19	7	5	2	3	7	84	8	535
2017	Provides services to public - French only	83	4	3	0	0	3	7	97	0	30
2017	Provides services to public - Both English and French	55	23	10	5	2	4	2	83	7	239

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	59	17	9	4	2	0	9	84	7	415
2019	Provides services to public - French only	33	41	15	0	4	0	7	80	4	15
2019	Provides services to public - Both English and French	60	12	7	3	1	1	15	86	5	202
2017	Provides services to public - English only	59	14	7	3	2	0	15	87	5	533
2017	Provides services to public - French only	64	15	3	0	0	0	18	96	0	30
2017	Provides services to public - Both English and French	59	18	6	2	1	1	14	90	3	239

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	25	21	14	12	1	52	26	415
2019	Provides services to public - French only	26	29	22	4	19	0	55	23	15
2019	Provides services to public - Both English and French	36	25	22	8	8	1	61	17	202
2017	Provides services to public - English only	27	30	19	10	13	1	57	24	535
2017	Provides services to public - French only	47	29	7	10	7	0	76	17	30
2017	Provides services to public - Both English and French	30	29	16	16	7	1	60	24	240

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	25	17	12	11	2	4	57	25	417
2019	Provides services to public - French only	19	41	19	15	7	0	0	59	22	15
2019	Provides services to public - Both English and French	29	28	23	10	7	0	3	59	17	202
2017	Provides services to public - English only	28	24	19	13	12	1	3	54	26	533
2017	Provides services to public - French only	39	23	24	10	4	0	0	62	14	30
2017	Provides services to public - Both English and French	27	30	20	13	6	1	3	60	20	240

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	25	15	9	8	2	3	67	18	416
2019	Provides services to public - French only	26	33	33	7	0	0	0	59	7	15
2019	Provides services to public - Both English and French	36	29	17	7	4	1	6	70	11	200
2017	Provides services to public - English only	40	22	16	8	8	1	4	66	17	534
2017	Provides services to public - French only	48	35	7	3	0	0	7	89	3	30
2017	Provides services to public - Both English and French	39	32	15	5	5	2	3	75	10	240

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	26	15	9	8	0	1	68	17	417
2019	Provides services to public - French only	41	41	4	7	7	0	0	81	15	15
2019	Provides services to public - Both English and French	45	31	16	4	2	0	2	78	6	201
2017	Provides services to public - English only	43	25	15	8	7	0	2	69	16	536
2017	Provides services to public - French only	48	32	3	7	3	0	7	86	11	30
2017	Provides services to public - Both English and French	40	33	13	7	6	1	1	74	13	240

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	24	12	10	16	1	1	61	27	416
2019	Provides services to public - French only	41	26	11	7	15	0	0	67	22	15
2019	Provides services to public - Both English and French	39	24	14	12	9	1	1	65	22	201

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	28	15	6	4	1	2	75	10	417
2019	Provides services to public - French only	37	41	15	7	0	0	0	78	7	15
2019	Provides services to public - Both English and French	47	30	18	4	1	0	1	77	5	201
2017	Provides services to public - English only	52	27	9	5	3	1	3	82	8	535
2017	Provides services to public - French only	77	10	7	3	0	0	3	90	3	30
2017	Provides services to public - Both English and French	48	29	16	3	1	1	3	79	4	239

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	23	15	10	4	0	3	70	15	417
2019	Provides services to public - French only	33	22	45	0	0	0	0	55	0	15
2019	Provides services to public - Both English and French	45	24	15	7	3	1	6	73	10	201
2017	Provides services to public - English only	45	23	15	7	5	0	4	71	13	533
2017	Provides services to public - French only	52	17	7	3	3	0	18	84	8	30
2017	Provides services to public - Both English and French	45	26	13	7	3	1	5	75	11	239

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	61	13	9	5	3	1	8	82	9	417
2019	Provides services to public - French only	63	33	0	0	0	4	0	100	0	15
2019	Provides services to public - Both English and French	72	9	3	3	2	1	10	91	5	202
2017	Provides services to public - English only	69	14	7	3	4	1	3	85	7	534
2017	Provides services to public - French only	73	14	0	0	3	0	10	97	3	30
2017	Provides services to public - Both English and French	63	18	7	4	4	0	4	85	8	239

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	67	11	7	4	6	1	4	82	11	417
2019	Provides services to public - French only	70	26	4	0	0	0	0	96	0	15
2019	Provides services to public - Both English and French	71	7	8	5	3	2	4	83	8	202
2017	Provides services to public - English only	70	18	4	2	2	0	4	92	4	534
2017	Provides services to public - French only	84	13	0	0	3	0	0	97	3	30
2017	Provides services to public - Both English and French	65	20	7	1	3	0	3	88	4	240

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	69	17	6	2	2	1	3	89	5	417
2019	Provides services to public - French only	59	37	4	0	0	0	0	96	0	15
2019	Provides services to public - Both English and French	74	13	5	1	1	1	5	92	2	202
2017	Provides services to public - English only	54	19	12	5	7	0	2	75	13	533
2017	Provides services to public - French only	75	11	7	0	3	0	4	90	3	30
2017	Provides services to public - Both English and French	55	22	10	5	5	0	2	79	10	239

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	19	12	4	8	0	2	75	12	415
2019	Provides services to public - French only	52	37	11	0	0	0	0	89	0	15
2019	Provides services to public - Both English and French	57	18	10	4	7	2	3	79	11	202
2017	Provides services to public - English only	44	5	1	1	0	0	48	96	2	529
2017	Provides services to public - French only	50	4	0	0	0	0	47	100	0	30
2017	Provides services to public - Both English and French	48	9	2	1	2	0	39	93	4	239

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	5	1	0	0	1	43	97	1	412
2019	Provides services to public - French only	48	15	0	0	0	0	37	100	0	15
2019	Provides services to public - Both English and French	52	6	2	1	0	1	38	95	1	200
2017	Provides services to public - English only	42	23	13	9	5	0	8	70	16	533
2017	Provides services to public - French only	50	16	14	0	0	0	20	82	0	30
2017	Provides services to public - Both English and French	60	16	11	4	3	0	6	81	7	239

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	21	15	7	7	1	7	68	15	414
2019	Provides services to public - French only	48	29	16	7	0	0	0	77	7	15
2019	Provides services to public - Both English and French	54	15	10	6	2	1	13	79	9	201
2017	Provides services to public - English only	24	20	17	15	23	0	1	45	39	536
2017	Provides services to public - French only	37	4	22	23	14	0	0	40	37	30
2017	Provides services to public - Both English and French	23	18	18	16	23	0	1	41	40	240

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	21	17	10	18	1	2	53	29	417
2019	Provides services to public - French only	29	22	16	7	26	0	0	51	33	15
2019	Provides services to public - Both English and French	33	23	20	11	13	0	1	56	24	202
2017	Provides services to public - English only	49	30	9	4	3	1	4	82	8	535
2017	Provides services to public - French only	60	20	10	7	4	0	0	80	10	30
2017	Provides services to public - Both English and French	50	26	14	4	3	0	4	78	7	240

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	23	12	5	4	1	3	77	10	417
2019	Provides services to public - French only	38	47	15	0	0	0	0	85	0	14
2019	Provides services to public - Both English and French	51	25	14	5	2	1	2	79	7	202

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	33	34	13	7	0	46	20	417
2019	Provides services to public - French only	7	37	49	7	0	0	44	7	15
2019	Provides services to public - Both English and French	15	33	36	12	3	1	49	15	202
2017	Provides services to public - English only	14	35	32	11	7	0	49	19	532
2017	Provides services to public - French only	20	42	34	3	0	0	63	3	30
2017	Provides services to public - Both English and French	16	33	32	12	6	1	49	18	240

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	21	38	19	8	0	27	35	417
2019	Provides services to public - French only	0	11	45	37	7	0	44	11	15
2019	Provides services to public - Both English and French	12	17	30	24	15	1	40	30	202
2017	Provides services to public - English only	11	19	36	23	10	1	34	30	533
2017	Provides services to public - French only	4	4	34	31	28	0	59	7	30
2017	Provides services to public - Both English and French	9	16	31	26	18	0	44	25	239

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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	27	9	3	2	15	2	51	49	414
2019	Provides services to public - French only	71	22	0	0	7	0	0	71	29	15
2019	Provides services to public - Both English and French	51	23	7	1	1	13	3	62	38	200
2017	Provides services to public - English only	43	23	8	4	4	16	2	53	47	533
2017	Provides services to public - French only	55	24	0	14	4	3	0	57	43	29
2017	Provides services to public - Both English and French	44	21	10	4	3	14	3	53	47	240

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	50	50	165

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	64	36	154

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	49	8	4	2	4	6	27	86	9	414
2019	Provides services to public - French only	61	0	0	0	0	8	32	100	0	14
2019	Provides services to public - Both English and French	47	7	4	3	3	4	32	85	9	196

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	19	17	12	13	6	17	46	32	164
2017	Provides services to public - English only	18	28	13	16	11	3	10	53	31	207
2017	Provides services to public - French only	0	24	15	15	18	0	27	33	46	12
2017	Provides services to public - Both English and French	12	30	19	11	15	3	11	48	30	93

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	12	13	9	14	9	31	42	38	163
2017	Provides services to public - English only	11	21	15	12	12	7	22	45	34	206
2017	Provides services to public - French only	9	18	0	30	18	8	17	36	64	12
2017	Provides services to public - Both English and French	13	15	15	18	15	6	19	37	43	94

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results by Theme for Statistical Survey Operations by Question 101. In what official language(s) do you provide services to the public?

Table of Contents

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Job fit and development

Question 4. I get the training I need to do my job.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Question 40. I feel that change is managed well in my department or agency.

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.