2019 Public Service Employee Survey Results by Theme for Human Resources Branch

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Canada Border Services Agency 30 39 13 10 8 0 0 68 18 7271
2019 Headquarters 32 40 12 9 7 0 0 72 16 3020
2019 Human Resources Branch 39 38 11 5 7 0 0 77 12 488

Question 11. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Canada Border Services Agency 23 31 16 15 15 0 0 54 30 7232
2019 Headquarters 30 34 14 12 9 0 0 64 22 3006
2019 Human Resources Branch 37 35 11 8 9 0 0 72 17 484

Question 12. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Canada Border Services Agency 47 34 11 5 4 0 0 81 8 7198
2019 Headquarters 50 33 10 5 3 0 0 83 7 2989
2019 Human Resources Branch 56 29 9 3 3 0 0 85 7 484

Question 16. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Canada Border Services Agency 36 39 12 8 5 0 0 75 13 7265
2019 Headquarters 38 38 12 7 4 0 0 76 12 3021
2019 Human Resources Branch 43 39 8 5 4 0 0 83 9 488

Question 51. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Canada Border Services Agency 23 28 19 15 15 1 0 51 29 7245
2019 Headquarters 25 29 19 15 12 1 0 54 27 3014
2019 Human Resources Branch 31 31 19 10 7 1 0 64 17 486

Question 52. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Canada Border Services Agency 21 30 18 17 14 0 0 51 31 7228
2019 Headquarters 25 31 17 16 11 0 0 56 27 3006
2019 Human Resources Branch 32 33 17 11 6 0 0 65 18 484

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Canada Border Services Agency 23 24 18 16 15 3 0 49 32 7262
2019 Headquarters 25 26 18 15 13 3 0 53 29 3016
2019 Human Resources Branch 31 27 17 12 10 3 0 60 23 486
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Canada Border Services Agency 36 28 18 7 7 1 4 67 14 7268
2019 Headquarters 47 27 14 5 3 1 2 77 9 3023
2019 Human Resources Branch 49 28 11 3 2 2 5 82 6 488

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Canada Border Services Agency 38 29 14 9 8 2 1 68 18 7238
2019 Headquarters 45 28 12 7 5 2 1 74 13 3008
2019 Human Resources Branch 50 25 11 7 4 2 1 77 12 487

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Canada Border Services Agency 35 31 14 11 8 1 1 67 20 7220
2019 Headquarters 41 31 12 9 6 1 0 73 15 3010
2019 Human Resources Branch 50 28 9 7 5 1 1 79 12 486

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Canada Border Services Agency 40 29 13 9 9 0 0 69 18 7263
2019 Headquarters 49 27 10 8 5 0 0 77 13 3016
2019 Human Resources Branch 54 27 8 6 4 0 0 82 10 486

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Canada Border Services Agency 21 28 17 13 15 5 0 52 30 7260
2019 Headquarters 27 30 17 11 9 6 0 60 22 3020
2019 Human Resources Branch 30 31 15 11 7 6 0 65 19 486

Question 35. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Canada Border Services Agency 18 25 17 17 20 2 0 44 38 7247
2019 Headquarters 23 29 16 17 13 2 0 53 31 3015
2019 Human Resources Branch 25 31 17 16 8 2 0 58 25 486

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Canada Border Services Agency 13 21 19 20 23 4 0 36 45 7239
2019 Headquarters 16 25 18 20 16 4 0 43 38 3013
2019 Human Resources Branch 16 31 18 20 11 4 0 49 32 484

Question 37. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Canada Border Services Agency 13 24 17 20 25 2 0 37 46 7250
2019 Headquarters 16 25 18 21 19 2 0 42 40 3013
2019 Human Resources Branch 16 29 20 20 14 1 0 45 35 485
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Canada Border Services Agency 20 32 16 17 15 0 0 53 32 7257
2019 Headquarters 28 36 14 13 9 0 0 64 22 3013
2019 Human Resources Branch 33 36 12 10 8 0 0 70 18 487

Question 9. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Canada Border Services Agency 24 39 15 14 8 0 0 63 22 7224
2019 Headquarters 28 39 13 14 6 0 0 67 19 2998
2019 Human Resources Branch 37 38 12 8 4 0 0 75 13 484

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Canada Border Services Agency 33 30 15 11 10 0 0 63 21 7261
2019 Headquarters 41 30 13 9 6 1 0 71 15 3016
2019 Human Resources Branch 45 31 12 7 3 1 1 77 10 487

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Canada Border Services Agency 18 37 14 20 12 0 0 55 31 7240
2019 Headquarters 24 37 14 16 8 0 0 61 25 3008
2019 Human Resources Branch 28 36 13 15 7 0 0 65 22 485

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Canada Border Services Agency 14 24 18 19 22 2 0 39 43 7242
2019 Headquarters 19 27 17 18 17 2 0 47 36 3007
2019 Human Resources Branch 20 32 19 15 10 2 0 54 27 486

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Canada Border Services Agency 15 23 16 17 26 2 1 39 45 7273
2019 Headquarters 20 26 14 16 21 2 1 47 38 3022
2019 Human Resources Branch 23 29 13 15 15 2 2 54 32 486

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Canada Border Services Agency 41 24 17 7 6 1 4 68 14 7255
2019 Headquarters 50 24 14 5 4 0 3 76 9 3016
2019 Human Resources Branch 51 23 15 4 3 0 4 77 8 487

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Canada Border Services Agency 54 12 8 5 6 2 13 77 13 7253
2019 Headquarters 51 13 9 5 9 1 11 73 16 3015
2019 Human Resources Branch 53 13 9 3 7 2 13 77 12 485

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Canada Border Services Agency 32 23 20 11 9 1 3 57 22 7246
2019 Headquarters 39 24 18 9 6 1 3 66 15 3012
2019 Human Resources Branch 39 24 16 8 7 1 5 67 16 485

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Canada Border Services Agency 29 19 19 14 12 2 4 52 27 7223
2019 Headquarters 35 20 17 12 9 2 4 59 22 3005
2019 Human Resources Branch 34 20 15 13 9 2 6 59 24 485

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Canada Border Services Agency 30 15 16 14 18 2 5 49 34 7246
2019 Headquarters 44 16 13 9 10 3 6 66 20 3006
2019 Human Resources Branch 42 14 15 10 10 1 7 61 22 486

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Canada Border Services Agency 62 15 9 4 3 3 5 84 7 7245
2019 Headquarters 66 13 9 4 3 2 5 83 7 3011
2019 Human Resources Branch 61 14 11 4 4 0 6 80 8 483

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Canada Border Services Agency 64 12 7 3 5 4 5 83 10 7239
2019 Headquarters 70 10 6 3 4 4 4 87 7 3007
2019 Human Resources Branch 69 11 6 2 4 3 5 87 6 486

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Canada Border Services Agency 67 9 5 3 5 3 9 86 8 7245
2019 Headquarters 74 7 4 2 2 2 8 91 5 3006
2019 Human Resources Branch 71 10 2 2 2 2 10 93 5 483

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Canada Border Services Agency 22 34 15 15 14 0 0 56 29 7236
2019 Headquarters 30 38 14 11 8 0 0 68 19 3002
2019 Human Resources Branch 35 36 12 9 8 0 0 71 17 486

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Canada Border Services Agency 25 30 17 14 14 0 0 55 27 7249
2019 Headquarters 33 35 14 11 7 0 0 68 18 3010
2019 Human Resources Branch 41 30 14 9 6 0 0 71 16 486

Question 15. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Canada Border Services Agency 23 37 17 13 9 0 0 60 22 7145
2019 Headquarters 29 39 14 11 6 0 0 69 17 2970
2019 Human Resources Branch 35 39 12 9 4 1 0 75 13 480

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Canada Border Services Agency 14 33 22 16 11 3 0 49 28 7263
2019 Headquarters 20 37 21 12 6 3 0 59 19 3019
2019 Human Resources Branch 24 39 21 9 4 3 0 65 13 487

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Canada Border Services Agency 32 32 12 12 12 0 0 63 25 7236
2019 Headquarters 42 33 9 8 7 1 0 76 15 3011
2019 Human Resources Branch 46 33 9 6 6 1 0 79 12 484

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Canada Border Services Agency 38 33 17 6 5 0 1 71 11 7218
2019 Headquarters 38 32 18 7 5 0 0 70 12 3000
2019 Human Resources Branch 39 28 20 7 6 0 0 68 12 482

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Canada Border Services Agency 42 20 10 7 11 2 8 69 20 7261
2019 Headquarters 56 21 7 4 7 1 4 81 11 3019
2019 Human Resources Branch 56 21 4 5 6 2 6 84 12 485

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Public Service 27 38 35 181906
2019 Canada Border Services Agency 29 35 36 7272
2019 Headquarters 34 30 36 3021
2019 Human Resources Branch 37 32 31 488

Question 55. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Canada Border Services Agency 17 30 28 6 13 5 2101
2019 Headquarters 14 30 36 3 12 5 1017
2019 Human Resources Branch 9 36 31 4 16 4 164
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Canada Border Services Agency 32 38 13 9 7 0 0 71 16 7210
2019 Headquarters 40 39 10 6 4 0 0 80 10 3004
2019 Human Resources Branch 47 37 8 4 4 0 0 85 8 484

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Canada Border Services Agency 18 37 20 15 9 1 0 56 24 7252
2019 Headquarters 23 40 17 12 7 1 0 63 19 3013
2019 Human Resources Branch 29 41 16 10 3 1 0 70 13 486

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Canada Border Services Agency 16 28 31 16 8 1 1 24 44 7260
2019 Headquarters 15 28 32 16 8 1 1 24 43 3015
2019 Human Resources Branch 13 26 33 17 8 1 1 25 40 487

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Canada Border Services Agency 21 25 25 16 10 2 1 27 47 7247
2019 Headquarters 19 25 26 16 12 1 1 28 45 3003
2019 Human Resources Branch 20 22 25 19 12 2 1 32 43 485

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Canada Border Services Agency 24 26 25 14 8 2 2 23 51 7251
2019 Headquarters 26 26 24 13 8 1 1 22 53 3013
2019 Human Resources Branch 23 25 26 15 7 2 2 23 50 486

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Canada Border Services Agency 10 15 27 27 16 1 3 45 26 7212
2019 Headquarters 14 20 27 23 13 1 1 37 35 2999
2019 Human Resources Branch 14 19 28 25 13 1 1 39 33 485

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Canada Border Services Agency 26 24 23 14 10 1 2 25 52 7252
2019 Headquarters 21 25 24 16 11 1 2 28 47 3012
2019 Human Resources Branch 19 28 20 16 14 1 2 31 48 485

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Canada Border Services Agency 18 21 26 19 12 3 2 32 41 7223
2019 Headquarters 17 21 26 19 11 3 2 32 40 2998
2019 Human Resources Branch 21 22 28 16 9 3 2 26 45 485

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Canada Border Services Agency 22 25 27 13 9 2 1 23 49 7240
2019 Headquarters 21 26 28 14 9 2 1 23 48 3007
2019 Human Resources Branch 17 26 26 18 8 3 2 27 45 485

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Canada Border Services Agency 23 26 29 13 7 1 1 20 50 7265
2019 Headquarters 18 25 30 16 9 1 1 25 44 3020
2019 Human Resources Branch 18 27 29 16 8 0 2 25 46 488

Question 40. I feel that change is managed well in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Canada Border Services Agency 8 23 20 25 22 2 0 32 48 7225
2019 Headquarters 11 24 20 24 18 2 0 36 43 3006
2019 Human Resources Branch 12 32 21 19 13 2 0 46 33 483

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Canada Border Services Agency 35 28 11 13 12 0 0 64 25 7243
2019 Headquarters 46 27 9 10 8 1 0 73 18 3016
2019 Human Resources Branch 53 24 8 7 7 1 0 78 14 486

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Canada Border Services Agency 37 35 11 11 6 0 0 72 17 7245
2019 Headquarters 48 33 7 8 3 0 0 81 11 3010
2019 Human Resources Branch 56 27 8 6 3 0 0 83 9 485

Question 23. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Canada Border Services Agency 32 38 16 7 6 1 0 71 13 7254
2019 Headquarters 44 36 11 5 3 1 0 80 9 3015
2019 Human Resources Branch 51 35 7 3 4 1 0 86 7 488

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Canada Border Services Agency 24 36 18 12 9 2 0 61 21 7217
2019 Headquarters 30 38 15 9 5 2 0 70 15 3002
2019 Human Resources Branch 33 40 14 6 5 1 0 74 11 482

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Canada Border Services Agency 29 34 19 7 6 3 1 66 14 7239
2019 Headquarters 34 36 17 6 3 3 0 73 10 3009
2019 Human Resources Branch 40 37 13 5 3 2 0 79 8 483

Question 50. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Canada Border Services Agency 31 36 14 10 9 0 0 67 19 7258
2019 Headquarters 38 37 12 8 5 0 0 75 13 3016
2019 Human Resources Branch 46 35 8 6 4 0 0 81 11 488

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Canada Border Services Agency 21 28 18 14 13 3 2 52 29 7239
2019 Headquarters 28 30 15 11 8 4 3 63 21 3008
2019 Human Resources Branch 31 27 16 8 8 6 5 64 18 484

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Canada Border Services Agency 24 36 16 12 9 2 1 62 22 7242
2019 Headquarters 29 35 15 11 7 2 1 66 18 3007
2019 Human Resources Branch 35 34 12 9 6 1 1 71 16 486

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Canada Border Services Agency 20 34 21 13 10 1 0 55 23 7236
2019 Headquarters 25 35 21 10 7 1 0 61 17 3005
2019 Human Resources Branch 30 40 15 8 5 1 0 71 14 482

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Canada Border Services Agency 15 22 17 16 22 6 2 41 41 7253
2019 Headquarters 17 21 19 15 16 8 3 43 36 3009
2019 Human Resources Branch 20 24 16 13 13 9 5 51 30 487

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Canada Border Services Agency 24 44 6 17 8 0 0 68 26 7270
2019 Headquarters 32 44 6 14 5 0 0 75 18 3021
2019 Human Resources Branch 37 43 7 10 3 0 0 80 13 487

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Canada Border Services Agency 31 34 9 16 10 0 0 65 26 7252
2019 Headquarters 41 35 8 12 5 0 0 76 16 3015
2019 Human Resources Branch 45 35 6 11 4 0 0 80 15 486

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Canada Border Services Agency 32 36 11 13 8 0 0 68 20 7215
2019 Headquarters 42 35 10 8 4 0 0 78 12 3003
2019 Human Resources Branch 49 32 9 7 3 0 0 81 11 487

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Canada Border Services Agency 64 20 6 6 3 0 1 86 9 7242
2019 Headquarters 59 22 6 8 4 0 1 82 12 3010
2019 Human Resources Branch 54 26 6 11 2 0 0 81 13 485

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Canada Border Services Agency 67 15 7 4 3 0 4 86 7 7259
2019 Headquarters 64 18 7 5 3 0 2 84 9 3018
2019 Human Resources Branch 62 23 7 6 2 0 1 85 8 487

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Canada Border Services Agency 75 12 5 2 2 0 3 91 4 7226
2019 Headquarters 77 12 4 2 2 0 1 91 4 3007
2019 Human Resources Branch 80 11 5 2 1 0 2 92 3 484

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Organization Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Canada Border Services Agency 37 20 11 7 7 14 3 69 17 7272
2019 Headquarters 47 26 13 4 2 7 1 79 8 3023
2019 Human Resources Branch 49 25 14 5 3 4 1 78 8 488

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Canada Border Services Agency 36 46 8 5 2 1 2 84 7 7237
2019 Headquarters 37 45 8 5 2 1 2 85 7 3002
2019 Human Resources Branch 42 37 6 5 3 1 5 84 9 485

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Canada Border Services Agency 41 32 10 6 5 3 2 77 12 7239
2019 Headquarters 51 29 9 3 2 4 2 85 5 3007
2019 Human Resources Branch 55 26 5 1 2 6 5 90 4 486

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 14 86 181483
2019 Canada Border Services Agency 19 81 7258
2019 Headquarters 14 86 3014
2019 Human Resources Branch 14 86 487

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 51 49 23324
2019 Canada Border Services Agency 57 43 1347
2019 Headquarters 53 47 414
2019 Human Resources Branch 51 49 67

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 60 40 23324
2019 Canada Border Services Agency 64 36 1347
2019 Headquarters 65 35 414
2019 Human Resources Branch 71 29 67

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 23324
2019 Canada Border Services Agency 9 91 1347
2019 Headquarters 6 94 414

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 5 95 23324
2019 Canada Border Services Agency 5 95 1347

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 23324
2019 Canada Border Services Agency 4 96 1347
2019 Headquarters 4 96 414

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 23324
2019 Canada Border Services Agency 17 83 1347
2019 Headquarters 4 96 414

Question 59g. From whom did you experience harassment on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 23324
2019 Canada Border Services Agency 3 97 1347
2019 Headquarters 3 97 414

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 39 61 23086
2019 Canada Border Services Agency 41 59 1335
2019 Headquarters 37 63 409
2019 Human Resources Branch 27 73 66

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 39 61 23086
2019 Canada Border Services Agency 37 63 1335
2019 Headquarters 39 61 409
2019 Human Resources Branch 42 58 66

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 47 53 23086
2019 Canada Border Services Agency 53 47 1335
2019 Headquarters 55 45 409
2019 Human Resources Branch 58 42 66

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 42 58 23086
2019 Canada Border Services Agency 43 57 1335
2019 Headquarters 40 60 409
2019 Human Resources Branch 37 63 66

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 31 69 23086
2019 Canada Border Services Agency 34 66 1335
2019 Headquarters 37 63 409
2019 Human Resources Branch 30 70 66

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 55 45 23086
2019 Canada Border Services Agency 54 46 1335
2019 Headquarters 49 51 409
2019 Human Resources Branch 61 39 66

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 36 64 23086
2019 Canada Border Services Agency 41 59 1335
2019 Headquarters 34 66 409
2019 Human Resources Branch 36 64 66

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 23086
2019 Canada Border Services Agency 3 97 1335
2019 Headquarters 1 99 409
2019 Human Resources Branch 0 100 66

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 23086
2019 Canada Border Services Agency 11 89 1335
2019 Headquarters 8 92 409
2019 Human Resources Branch 8 92 66

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 12 88 23086
2019 Canada Border Services Agency 13 87 1335
2019 Headquarters 8 92 409
2019 Human Resources Branch 10 90 66

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 49 51 23086
2019 Canada Border Services Agency 59 41 1335
2019 Headquarters 52 48 409
2019 Human Resources Branch 73 27 66

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 26 74 23086
2019 Canada Border Services Agency 29 71 1335
2019 Headquarters 22 78 409
2019 Human Resources Branch 26 74 66

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 16 84 23086
2019 Canada Border Services Agency 17 83 1335
2019 Headquarters 17 83 409
2019 Human Resources Branch 15 85 66

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 52 48 22957
2019 Canada Border Services Agency 49 51 1327
2019 Headquarters 50 50 405
2019 Human Resources Branch 40 60 65

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 27 73 22957
2019 Canada Border Services Agency 29 71 1327
2019 Headquarters 26 74 405
2019 Human Resources Branch 20 80 65

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 22957
2019 Canada Border Services Agency 6 94 1327
2019 Headquarters 6 94 405

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 21 79 22957
2019 Canada Border Services Agency 24 76 1327
2019 Headquarters 14 86 405
2019 Human Resources Branch 12 88 65

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 22957
2019 Canada Border Services Agency 9 91 1327
2019 Headquarters 8 92 405

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 7 93 22957
2019 Canada Border Services Agency 11 89 1327
2019 Headquarters 4 96 405

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 14 86 22957
2019 Canada Border Services Agency 15 85 1327
2019 Headquarters 13 87 405
2019 Human Resources Branch 11 89 65

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 12 88 22957
2019 Canada Border Services Agency 12 88 1327
2019 Headquarters 10 90 405
2019 Human Resources Branch 16 84 65

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 26 74 22957
2019 Canada Border Services Agency 28 72 1327
2019 Headquarters 32 68 405
2019 Human Resources Branch 35 65 65

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 11 89 21361
2019 Canada Border Services Agency 10 90 1179
2019 Headquarters 9 91 388

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 20 80 21361
2019 Canada Border Services Agency 17 83 1179
2019 Headquarters 19 81 388

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 8 92 1179
2019 Headquarters 8 92 388

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 7 93 21361
2019 Canada Border Services Agency 5 95 1179
2019 Headquarters 8 92 388

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 8 92 1179
2019 Headquarters 11 89 388

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 21361
2019 Canada Border Services Agency 8 92 1179
2019 Headquarters 11 89 388

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 7 93 1179
2019 Headquarters 14 86 388

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 12 88 21361
2019 Canada Border Services Agency 11 89 1179
2019 Headquarters 13 87 388

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 13 87 21361
2019 Canada Border Services Agency 10 90 1179
2019 Headquarters 14 86 388

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 32 68 21361
2019 Canada Border Services Agency 36 64 1179
2019 Headquarters 34 66 388

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 10 90 1179
2019 Headquarters 12 88 388

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 48 52 21361
2019 Canada Border Services Agency 53 47 1179
2019 Headquarters 55 45 388

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 21361
2019 Canada Border Services Agency 2 98 1179
2019 Headquarters 2 98 388

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 56 44 21361
2019 Canada Border Services Agency 63 37 1179
2019 Headquarters 59 41 388

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 21361
2019 Canada Border Services Agency 4 96 1179
2019 Headquarters 4 96 388

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 13 87 21361
2019 Canada Border Services Agency 14 86 1179
2019 Headquarters 12 88 388

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 18 82 181223
2019 Canada Border Services Agency 26 74 7242
2019 Headquarters 19 81 3012
2019 Human Resources Branch 17 83 484

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Canada Border Services Agency 12 16 21 12 16 18 6 37 36 7263
2019 Headquarters 14 16 20 9 10 23 8 43 28 3020
2019 Human Resources Branch 17 18 18 9 10 20 8 48 26 487

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Canada Border Services Agency 21 27 20 11 12 7 1 52 25 7259
2019 Headquarters 26 28 19 9 8 9 1 59 19 3017
2019 Human Resources Branch 29 32 16 7 8 6 1 66 16 487

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 181371
2019 Canada Border Services Agency 12 88 7257
2019 Headquarters 9 91 3017
2019 Human Resources Branch 9 91 486

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 38 62 12977
2019 Canada Border Services Agency 38 62 839
2019 Headquarters 39 61 256
2019 Human Resources Branch 54 46 41

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 76 24 12977
2019 Canada Border Services Agency 77 23 839
2019 Headquarters 72 28 256
2019 Human Resources Branch 80 20 41

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 12977
2019 Canada Border Services Agency 4 96 839
2019 Headquarters 6 94 256
2019 Human Resources Branch 14 86 41

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 12977
2019 Canada Border Services Agency 3 97 839

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 12977
2019 Canada Border Services Agency 6 94 839
2019 Headquarters 7 93 256

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12977
2019 Canada Border Services Agency 15 85 839
2019 Headquarters 4 96 256

Question 67g. From whom did you experience discrimination on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12977
2019 Canada Border Services Agency 7 93 839
2019 Headquarters 11 89 256

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 26 74 12755
2019 Canada Border Services Agency 23 77 823
2019 Headquarters 24 76 253
2019 Human Resources Branch 22 78 39

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 20 80 12755
2019 Canada Border Services Agency 18 82 823
2019 Headquarters 16 84 253

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 16 84 12755
2019 Canada Border Services Agency 16 84 823
2019 Headquarters 16 84 253

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 12755
2019 Canada Border Services Agency 6 94 823
2019 Headquarters 3 97 253

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 29 71 12755
2019 Canada Border Services Agency 26 74 823
2019 Headquarters 28 72 253
2019 Human Resources Branch 29 71 39

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 29 71 12755
2019 Canada Border Services Agency 34 66 823
2019 Headquarters 36 64 253
2019 Human Resources Branch 34 66 39

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 12755
2019 Canada Border Services Agency 5 95 823
2019 Headquarters 5 95 253

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 12755
2019 Canada Border Services Agency 2 98 823
2019 Headquarters 2 98 253
2019 Human Resources Branch 0 100 39

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 8 92 12755
2019 Canada Border Services Agency 12 88 823
2019 Headquarters 8 92 253
2019 Human Resources Branch 12 88 39

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 15 85 12755
2019 Canada Border Services Agency 25 75 823
2019 Headquarters 21 79 253
2019 Human Resources Branch 21 79 39

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 1 99 12755
2019 Canada Border Services Agency 2 98 823
2019 Human Resources Branch 0 100 39

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 17 83 12755
2019 Canada Border Services Agency 22 78 823
2019 Headquarters 18 82 253
2019 Human Resources Branch 21 79 39

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 0 100 12755
2019 Headquarters 0 100 253
2019 Human Resources Branch 0 100 39

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 18 82 12755
2019 Canada Border Services Agency 16 84 823
2019 Headquarters 19 81 253
2019 Human Resources Branch 28 72 39

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 29 71 12647
2019 Canada Border Services Agency 30 70 819
2019 Headquarters 26 74 251
2019 Human Resources Branch 33 67 39

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 14 86 12647
2019 Canada Border Services Agency 16 84 819
2019 Headquarters 12 88 251

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 5 95 12647
2019 Canada Border Services Agency 4 96 819

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 17 83 12647
2019 Canada Border Services Agency 20 80 819
2019 Headquarters 10 90 251

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 5 95 12647
2019 Canada Border Services Agency 5 95 819
2019 Headquarters 5 95 251

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 12647
2019 Canada Border Services Agency 11 89 819
2019 Headquarters 4 96 251

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12647
2019 Canada Border Services Agency 9 91 819
2019 Headquarters 9 91 251

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 12647
2019 Canada Border Services Agency 11 89 819
2019 Headquarters 9 91 251

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 49 51 12647
2019 Canada Border Services Agency 47 53 819
2019 Headquarters 56 44 251
2019 Human Resources Branch 58 42 39

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 6 94 11129
2019 Canada Border Services Agency 6 94 672
2019 Headquarters 5 95 221

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 15 85 11129
2019 Canada Border Services Agency 12 88 672
2019 Headquarters 13 87 221

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 11129
2019 Canada Border Services Agency 3 97 672
2019 Headquarters 5 95 221

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 11129
2019 Canada Border Services Agency 3 97 672

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 11129
2019 Canada Border Services Agency 2 98 672
2019 Headquarters 2 98 221

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 4 96 11129
2019 Canada Border Services Agency 4 96 672
2019 Headquarters 4 96 221

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 7 93 11129
2019 Canada Border Services Agency 6 94 672
2019 Headquarters 13 87 221

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 11 89 11129
2019 Canada Border Services Agency 11 89 672
2019 Headquarters 10 90 221

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 11129
2019 Canada Border Services Agency 11 89 672
2019 Headquarters 13 87 221

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 27 73 11129
2019 Canada Border Services Agency 31 69 672
2019 Headquarters 29 71 221

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 9 91 11129
2019 Canada Border Services Agency 9 91 672
2019 Headquarters 11 89 221

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 45 55 11129
2019 Canada Border Services Agency 48 52 672
2019 Headquarters 46 54 221

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 2 98 11129
2019 Canada Border Services Agency 2 98 672
2019 Headquarters 3 97 221

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 62 38 11129
2019 Canada Border Services Agency 66 34 672
2019 Headquarters 60 40 221

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 3 97 11129
2019 Canada Border Services Agency 4 96 672
2019 Headquarters 5 95 221

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 11 89 11129
2019 Canada Border Services Agency 10 90 672
2019 Headquarters 11 89 221

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 10 90 181243
2019 Canada Border Services Agency 16 84 7241
2019 Headquarters 11 89 3015
2019 Human Resources Branch 12 88 484

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Canada Border Services Agency 15 17 25 7 10 22 6 43 23 7247
2019 Headquarters 17 15 23 6 6 26 7 47 18 3013
2019 Human Resources Branch 20 19 21 6 5 23 6 55 15 487

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Canada Border Services Agency 24 27 22 7 9 9 1 57 18 7240
2019 Headquarters 28 27 21 6 6 11 1 63 13 3012
2019 Human Resources Branch 34 29 16 6 5 9 1 70 13 486

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 16 84 181509
2019 Canada Border Services Agency 20 80 7260
2019 Headquarters 16 84 3015
2019 Human Resources Branch 14 86 488

Question 80. Were any measures taken to accommodate your needs?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 81 19 29087
2019 Canada Border Services Agency 80 20 1426
2019 Headquarters 79 21 470
2019 Human Resources Branch 77 23 64

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Canada Border Services Agency 40 34 7 10 8 0 0 75 19 1134
2019 Headquarters 47 34 5 9 4 1 0 82 13 374
2019 Human Resources Branch 53 24 7 3 12 2 0 77 15 51
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Canada Border Services Agency 47 25 13 6 8 2 0 74 14 7264
2019 Headquarters 57 23 10 4 5 2 0 81 9 3020
2019 Human Resources Branch 64 19 8 2 5 2 0 85 7 488

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Canada Border Services Agency 20 46 12 15 6 0 1 67 21 1367
2019 Headquarters 22 44 13 14 5 1 1 67 19 699
2019 Human Resources Branch 25 52 8 11 2 0 2 79 13 116

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Canada Border Services Agency 25 40 16 10 7 1 0 66 17 7236
2019 Headquarters 27 40 17 9 5 2 0 68 14 3015
2019 Human Resources Branch 28 44 16 7 3 2 0 74 10 484

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Canada Border Services Agency 16 30 18 18 17 1 0 46 35 7262
2019 Headquarters 20 34 19 16 11 1 0 54 27 3020
2019 Human Resources Branch 25 39 12 14 8 1 0 65 22 486

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Canada Border Services Agency 25 26 19 12 17 0 1 51 29 7264
2019 Headquarters 22 23 20 13 21 0 1 46 35 3019
2019 Human Resources Branch 21 22 19 15 22 0 1 44 37 487

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Canada Border Services Agency 22 28 24 14 12 0 1 50 26 7256
2019 Headquarters 20 29 25 15 11 0 0 49 26 3015
2019 Human Resources Branch 22 27 22 17 12 0 0 49 29 488

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Canada Border Services Agency 30 29 20 11 7 0 3 61 19 7210
2019 Headquarters 24 29 23 13 9 0 1 54 23 3007
2019 Human Resources Branch 25 32 22 12 8 0 1 58 20 486

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Canada Border Services Agency 16 19 20 18 25 0 1 36 44 7238
2019 Headquarters 19 23 22 18 17 0 1 43 35 3006
2019 Human Resources Branch 19 24 21 19 16 0 0 43 36 482

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Canada Border Services Agency 45 24 14 7 6 0 4 71 14 7232
2019 Headquarters 50 23 12 5 4 0 6 78 10 3009
2019 Human Resources Branch 53 23 11 5 2 0 5 80 8 486

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Canada Border Services Agency 26 26 22 11 15 0 1 52 26 7251
2019 Headquarters 32 28 20 10 9 0 1 61 19 3010
2019 Human Resources Branch 37 27 18 11 7 0 0 64 18 483

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Canada Border Services Agency 23 31 23 12 10 1 1 55 22 7234
2019 Headquarters 27 32 22 10 7 0 1 60 18 3008
2019 Human Resources Branch 27 38 21 8 5 1 1 66 13 484

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Canada Border Services Agency 20 27 23 16 12 1 1 48 28 7237
2019 Headquarters 20 29 24 16 10 1 0 50 27 3010
2019 Human Resources Branch 21 34 22 16 6 1 0 55 23 485

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Canada Border Services Agency 25 28 22 14 11 0 1 53 25 7229
2019 Headquarters 24 28 23 15 10 0 1 52 25 3001
2019 Human Resources Branch 28 32 21 12 6 1 1 61 18 484

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Canada Border Services Agency 31 26 17 12 13 0 1 58 25 7217
2019 Headquarters 38 27 16 10 8 0 1 66 18 2995
2019 Human Resources Branch 43 25 15 9 7 1 1 68 17 484

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Canada Border Services Agency 27 29 21 13 10 0 1 56 23 7206
2019 Headquarters 31 32 20 10 6 0 1 63 17 2995
2019 Human Resources Branch 33 34 19 8 5 0 0 68 13 483

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Canada Border Services Agency 42 25 16 8 7 0 1 68 16 7202
2019 Headquarters 51 24 14 5 4 0 2 77 9 2996
2019 Human Resources Branch 57 22 12 5 3 0 1 80 8 482

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Canada Border Services Agency 62 15 7 4 5 1 6 83 9 7216
2019 Headquarters 68 13 6 3 3 1 6 87 6 2999
2019 Human Resources Branch 69 12 8 2 2 1 7 87 4 482

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Canada Border Services Agency 60 16 9 6 7 1 2 78 13 7244
2019 Headquarters 68 14 6 4 5 1 2 84 10 3008
2019 Human Resources Branch 68 13 7 6 6 0 1 82 11 486

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Canada Border Services Agency 48 29 13 5 4 0 1 78 9 7230
2019 Headquarters 56 25 10 4 3 0 1 83 7 3005
2019 Human Resources Branch 59 25 7 5 3 0 1 85 8 482

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Canada Border Services Agency 50 21 12 7 8 0 1 72 15 7196
2019 Headquarters 58 19 10 5 6 0 1 78 11 3004
2019 Human Resources Branch 60 21 8 4 7 0 1 81 11 485

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Canada Border Services Agency 55 10 6 2 2 0 25 87 5 7174
2019 Headquarters 59 12 6 2 1 0 21 90 3 2986
2019 Human Resources Branch 60 12 5 2 1 0 20 90 4 481

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Canada Border Services Agency 58 21 9 4 3 0 4 84 6 7209
2019 Headquarters 70 16 5 2 1 0 5 91 3 2999
2019 Human Resources Branch 74 14 4 3 1 0 4 93 3 486

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Canada Border Services Agency 70 14 6 3 4 0 3 87 7 7244
2019 Headquarters 72 13 6 3 3 0 3 88 6 3010
2019 Human Resources Branch 75 12 6 2 3 0 2 88 6 487

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Canada Border Services Agency 51 28 13 4 2 0 2 81 7 7217
2019 Headquarters 53 26 12 4 2 0 2 81 6 3003
2019 Human Resources Branch 54 27 11 5 2 0 2 83 7 485

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Canada Border Services Agency 14 31 34 14 6 0 0 45 21 7262
2019 Headquarters 15 33 34 14 5 0 0 48 18 3019
2019 Human Resources Branch 16 35 30 14 5 0 0 51 19 487

Question 76. After my workday, I feel emotionally drained.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Canada Border Services Agency 12 20 38 20 9 0 0 29 33 7212
2019 Headquarters 10 19 38 23 9 0 0 33 29 2999
2019 Human Resources Branch 9 19 36 25 11 0 0 36 28 483
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Canada Border Services Agency 26 33 19 9 10 2 1 27 73 7251
2019 Headquarters 26 27 20 13 13 2 1 26 74 3014
2019 Human Resources Branch 23 28 20 15 12 1 1 24 76 485

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 59 41 130118
2019 Canada Border Services Agency 67 33 5131
2019 Headquarters 71 29 2180
2019 Human Resources Branch 75 25 359

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2019 Public Service 44 56 128011
2019 Canada Border Services Agency 50 50 5051
2019 Headquarters 38 62 2143
2019 Human Resources Branch 42 58 352

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Canada Border Services Agency 45 15 12 8 10 1 8 66 20 7167
2019 Headquarters 38 16 14 11 14 1 6 58 27 2975
2019 Human Resources Branch 39 15 14 12 13 1 5 58 27 480

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Canada Border Services Agency 10 21 17 19 25 2 6 33 48 5043
2019 Headquarters 10 18 14 21 31 1 6 29 56 2142
2019 Human Resources Branch 14 19 14 20 26 1 6 36 49 355

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Canada Border Services Agency 7 16 18 17 27 3 13 27 52 5047
2019 Headquarters 5 12 14 19 33 2 14 21 62 2145
2019 Human Resources Branch 6 11 13 19 33 2 16 21 63 355
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