2019 Public Service Employee Survey Results by Theme for Commercial Program

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	37	39	12	7	5	76	12	181595
2019	Canada Border Services Agency	30	39	13	10	8	68	18	7271
2019	Headquarters	32	40	12	9	7	72	16	3020
2019	Commercial and Trade Branch	33	37	12	12	6	70	18	253
2019	Commercial Program	30	36	10	14	9	67	23	107

Question 11. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	36	14	10	8	68	18	181182
2019	Canada Border Services Agency	23	31	16	15	15	54	30	7232
2019	Headquarters	30	34	14	12	9	64	22	3006
2019	Commercial and Trade Branch	31	33	12	12	11	65	23	252
2019	Commercial Program	27	34	13	12	14	61	26	107

Question 12. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	52	33	10	3	2	85	5	180371
2019	Canada Border Services Agency	47	34	11	5	4	81	8	7198
2019	Headquarters	50	33	10	5	3	83	7	2989
2019	Commercial and Trade Branch	51	32	10	5	2	83	7	251
2019	Commercial Program	48	33	9	5	5	81	10	107

Question 16. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	43	38	10	5	3	81	8	181588
2019	Canada Border Services Agency	36	39	12	8	5	75	13	7265
2019	Headquarters	38	38	12	7	4	76	12	3021
2019	Commercial and Trade Branch	35	41	11	11	3	75	14	254
2019	Commercial Program	28	42	10	15	5	70	20	107

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	39	31	15	8	6	1	70	15	181212
2019	Canada Border Services Agency	23	28	19	15	15	1	51	29	7245
2019	Headquarters	25	29	19	15	12	1	54	27	3014
2019	Commercial and Trade Branch	24	31	14	16	15	0	55	31	254
2019	Commercial Program	11	38	16	14	21	0	49	35	107

Question 52. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	37	34	14	9	6	71	15	180546
2019	Canada Border Services Agency	21	30	18	17	14	51	31	7228
2019	Headquarters	25	31	17	16	11	56	27	3006
2019	Commercial and Trade Branch	23	36	13	18	11	59	29	254
2019	Commercial Program	11	42	10	21	16	53	37	107

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	25	18	11	8	3	1	61	20	181559
2019	Canada Border Services Agency	23	24	18	16	15	3	0	49	32	7262
2019	Headquarters	25	26	18	15	13	3	0	53	29	3016
2019	Commercial and Trade Branch	25	27	17	15	13	2	0	54	29	253
2019	Commercial Program	17	34	16	13	18	1	0	52	31	107

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	45	27	15	5	3	1	4	75	9	181574
2019	Canada Border Services Agency	36	28	18	7	7	1	4	67	14	7268
2019	Headquarters	47	27	14	5	3	1	2	77	9	3023
2019	Commercial and Trade Branch	52	24	10	8	3	1	0	78	11	254
2019	Commercial Program	55	20	15	6	1	2	1	77	7	107

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	49	27	11	6	4	2	1	78	10	181318
2019	Canada Border Services Agency	38	29	14	9	8	2	1	68	18	7238
2019	Headquarters	45	28	12	7	5	2	1	74	13	3008
2019	Commercial and Trade Branch	44	28	9	8	7	3	1	75	16	250
2019	Commercial Program	40	32	12	4	5	5	2	77	10	105

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	46	31	10	7	5	1	0	77	12	180879
2019	Canada Border Services Agency	35	31	14	11	8	1	1	67	20	7220
2019	Headquarters	41	31	12	9	6	1	0	73	15	3010
2019	Commercial and Trade Branch	41	30	12	12	6	0	0	70	18	252
2019	Commercial Program	35	35	13	10	6	0	0	70	17	106

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	51	28	10	6	5	0	79	11	181662
2019	Canada Border Services Agency	40	29	13	9	9	0	69	18	7263
2019	Headquarters	49	27	10	8	5	0	77	13	3016
2019	Commercial and Trade Branch	51	24	10	8	6	0	76	14	253
2019	Commercial Program	52	25	12	4	5	1	78	10	106

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	31	15	8	7	6	68	16	181333
2019	Canada Border Services Agency	21	28	17	13	15	5	52	30	7260
2019	Headquarters	27	30	17	11	9	6	60	22	3020
2019	Commercial and Trade Branch	27	26	17	13	10	8	57	25	254
2019	Commercial Program	22	21	20	16	11	11	48	30	107

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	29	31	17	12	9	3	62	21	180978
2019	Canada Border Services Agency	18	25	17	17	20	2	44	38	7247
2019	Headquarters	23	29	16	17	13	2	53	31	3015
2019	Commercial and Trade Branch	20	26	18	19	15	2	47	35	254
2019	Commercial Program	13	23	20	20	22	2	37	43	107

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	21	30	20	15	10	5	53	26	180782
2019	Canada Border Services Agency	13	21	19	20	23	4	36	45	7239
2019	Headquarters	16	25	18	20	16	4	43	38	3013
2019	Commercial and Trade Branch	15	22	17	27	17	3	37	45	254
2019	Commercial Program	11	18	14	31	23	3	29	56	107

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	19	31	18	17	12	3	52	29	181112
2019	Canada Border Services Agency	13	24	17	20	25	2	37	46	7250
2019	Headquarters	16	25	18	21	19	2	42	40	3013
2019	Commercial and Trade Branch	14	23	16	25	20	3	37	46	253
2019	Commercial Program	10	22	12	26	28	2	32	56	107

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	28	36	15	12	8	65	20	181492
2019	Canada Border Services Agency	20	32	16	17	15	53	32	7257
2019	Headquarters	28	36	14	13	9	64	22	3013
2019	Commercial and Trade Branch	32	34	12	15	8	65	23	252
2019	Commercial Program	26	40	9	17	9	65	25	107

Question 9. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	42	12	10	4	74	14	180719
2019	Canada Border Services Agency	24	39	15	14	8	63	22	7224
2019	Headquarters	28	39	13	14	6	67	19	2998
2019	Commercial and Trade Branch	26	40	12	16	5	67	21	249
2019	Commercial Program	21	41	10	17	10	62	27	107

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	31	13	8	5	1	1	74	14	181505
2019	Canada Border Services Agency	33	30	15	11	10	0	0	63	21	7261
2019	Headquarters	41	30	13	9	6	1	0	71	15	3016
2019	Commercial and Trade Branch	45	29	9	10	7	1	0	74	17	253
2019	Commercial Program	42	34	10	5	8	1	0	76	13	106

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	29	40	12	13	6	0	69	19	181032
2019	Canada Border Services Agency	18	37	14	20	12	0	55	31	7240
2019	Headquarters	24	37	14	16	8	0	61	25	3008
2019	Commercial and Trade Branch	20	36	14	21	8	1	56	30	253
2019	Commercial Program	18	35	16	16	14	2	54	30	107

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	24	32	17	14	11	2	57	25	181262
2019	Canada Border Services Agency	14	24	18	19	22	2	39	43	7242
2019	Headquarters	19	27	17	18	17	2	47	36	3007
2019	Commercial and Trade Branch	17	27	14	22	18	2	45	41	253
2019	Commercial Program	13	26	11	23	25	2	40	49	107

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	22	28	15	14	16	2	2	52	32	181671
2019	Canada Border Services Agency	15	23	16	17	26	2	1	39	45	7273
2019	Headquarters	20	26	14	16	21	2	1	47	38	3022
2019	Commercial and Trade Branch	20	26	14	18	19	1	1	47	38	254
2019	Commercial Program	10	26	10	23	28	2	2	37	52	107

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	51	24	13	5	3	1	4	78	9	181398
2019	Canada Border Services Agency	41	24	17	7	6	1	4	68	14	7255
2019	Headquarters	50	24	14	5	4	0	3	76	9	3016
2019	Commercial and Trade Branch	49	22	12	6	7	1	3	74	13	253
2019	Commercial Program	50	21	11	10	5	1	3	73	16	107

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	56	11	7	4	5	2	14	79	12	181293
2019	Canada Border Services Agency	54	12	8	5	6	2	13	77	13	7253
2019	Headquarters	51	13	9	5	9	1	11	73	16	3015
2019	Commercial and Trade Branch	48	14	8	4	10	1	15	74	17	254
2019	Commercial Program	44	16	6	6	11	1	16	72	20	107

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	44	24	16	7	5	2	4	71	12	181082
2019	Canada Border Services Agency	32	23	20	11	9	1	3	57	22	7246
2019	Headquarters	39	24	18	9	6	1	3	66	15	3012
2019	Commercial and Trade Branch	35	28	18	8	6	1	4	66	15	253
2019	Commercial Program	30	28	17	11	9	2	3	61	21	106

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	41	21	16	8	6	3	4	67	16	180682
2019	Canada Border Services Agency	29	19	19	14	12	2	4	52	27	7223
2019	Headquarters	35	20	17	12	9	2	4	59	22	3005
2019	Commercial and Trade Branch	33	24	16	12	10	2	4	60	23	254
2019	Commercial Program	27	21	15	17	15	3	3	51	33	107

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	43	17	13	9	9	3	5	65	20	180933
2019	Canada Border Services Agency	30	15	16	14	18	2	5	49	34	7246
2019	Headquarters	44	16	13	9	10	3	6	66	20	3006
2019	Commercial and Trade Branch	47	15	8	8	8	2	11	72	19	253
2019	Commercial Program	41	15	10	11	11	3	8	63	25	106

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	65	15	8	3	2	2	5	86	6	180964
2019	Canada Border Services Agency	62	15	9	4	3	3	5	84	7	7245
2019	Headquarters	66	13	9	4	3	2	5	83	7	3011
2019	Commercial and Trade Branch	66	10	9	4	4	1	7	82	8	254
2019	Commercial Program	64	9	10	6	5	1	5	78	11	107

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	72	9	5	2	3	4	4	88	6	180710
2019	Canada Border Services Agency	64	12	7	3	5	4	5	83	10	7239
2019	Headquarters	70	10	6	3	4	4	4	87	7	3007
2019	Commercial and Trade Branch	69	11	5	3	3	3	5	87	7	253
2019	Commercial Program	66	14	6	4	2	4	3	87	7	107

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	75	7	4	1	2	2	9	92	4	180694
2019	Canada Border Services Agency	67	9	5	3	5	3	9	86	8	7245
2019	Headquarters	74	7	4	2	2	2	8	91	5	3006
2019	Commercial and Trade Branch	73	7	4	3	2	1	10	90	6	253
2019	Commercial Program	72	9	6	4	1	0	8	88	5	106

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	30	37	14	11	7	68	18	180719
2019	Canada Border Services Agency	22	34	15	15	14	56	29	7236
2019	Headquarters	30	38	14	11	8	68	19	3002
2019	Commercial and Trade Branch	32	36	13	11	8	67	19	252
2019	Commercial Program	29	37	11	13	11	66	24	107

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	33	15	9	7	0	68	16	181253
2019	Canada Border Services Agency	25	30	17	14	14	0	55	27	7249
2019	Headquarters	33	35	14	11	7	0	68	18	3010
2019	Commercial and Trade Branch	31	34	12	13	9	0	66	22	251
2019	Commercial Program	29	33	11	14	12	1	63	26	107

Question 15. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	39	13	9	5	0	72	14	179179
2019	Canada Border Services Agency	23	37	17	13	9	0	60	22	7145
2019	Headquarters	29	39	14	11	6	0	69	17	2970
2019	Commercial and Trade Branch	26	38	17	13	5	1	64	19	250
2019	Commercial Program	23	38	17	15	6	1	62	21	106

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	21	40	19	10	6	4	0	63	17	181429
2019	Canada Border Services Agency	14	33	22	16	11	3	0	49	28	7263
2019	Headquarters	20	37	21	12	6	3	0	59	19	3019
2019	Commercial and Trade Branch	18	40	22	12	6	2	1	59	18	252
2019	Commercial Program	15	41	22	14	7	0	0	57	21	106

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	45	31	10	8	5	0	0	77	13	181242
2019	Canada Border Services Agency	32	32	12	12	12	0	0	63	25	7236
2019	Headquarters	42	33	9	8	7	1	0	76	15	3011
2019	Commercial and Trade Branch	45	31	8	8	7	0	1	77	15	252
2019	Commercial Program	48	27	9	7	8	0	0	75	16	107

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	39	32	17	7	4	1	71	12	180499
2019	Canada Border Services Agency	38	33	17	6	5	1	71	11	7218
2019	Headquarters	38	32	18	7	5	0	70	12	3000
2019	Commercial and Trade Branch	38	34	14	8	5	1	72	13	249
2019	Commercial Program	33	38	18	7	4	1	72	11	104

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	57	20	8	4	5	2	4	82	10	181432
2019	Canada Border Services Agency	42	20	10	7	11	2	8	69	20	7261
2019	Headquarters	56	21	7	4	7	1	4	81	11	3019
2019	Commercial and Trade Branch	62	19	4	5	7	1	2	83	12	254
2019	Commercial Program	73	11	4	6	5	1	0	84	11	107

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Public Service	27	38	35	181906
2019	Canada Border Services Agency	29	35	36	7272
2019	Headquarters	34	30	36	3021
2019	Commercial and Trade Branch	31	37	32	252
2019	Commercial Program	32	32	36	106

Question 55. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Public Service	15	33	29	6	12	6	49800
2019	Canada Border Services Agency	17	30	28	6	13	5	2101
2019	Headquarters	14	30	36	3	12	5	1017
2019	Commercial and Trade Branch	19	36	28	2	10	5	77
2019	Commercial Program	16	42	34	3	3	3	34

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	44	38	10	5	3	82	8	180781
2019	Canada Border Services Agency	32	38	13	9	7	71	16	7210
2019	Headquarters	40	39	10	6	4	80	10	3004
2019	Commercial and Trade Branch	37	39	11	9	4	76	13	251
2019	Commercial Program	34	41	9	11	5	75	16	106

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	27	42	17	9	4	1	70	13	181538
2019	Canada Border Services Agency	18	37	20	15	9	1	56	24	7252
2019	Headquarters	23	40	17	12	7	1	63	19	3013
2019	Commercial and Trade Branch	22	38	19	12	9	0	60	21	254
2019	Commercial Program	17	34	21	15	13	0	51	28	107

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	10	24	35	19	9	1	1	29	35	181388
2019	Canada Border Services Agency	16	28	31	16	8	1	1	24	44	7260
2019	Headquarters	15	28	32	16	8	1	1	24	43	3015
2019	Commercial and Trade Branch	17	32	33	12	6	0	0	19	49	252
2019	Commercial Program	23	37	26	10	4	0	0	14	60	107

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	10	18	27	24	16	2	2	42	30	180845
2019	Canada Border Services Agency	21	25	25	16	10	2	1	27	47	7247
2019	Headquarters	19	25	26	16	12	1	1	28	45	3003
2019	Commercial and Trade Branch	23	24	25	17	12	0	0	29	47	252
2019	Commercial Program	33	29	21	13	4	0	0	17	62	107

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	16	23	29	18	10	2	2	29	41	181013
2019	Canada Border Services Agency	24	26	25	14	8	2	2	23	51	7251
2019	Headquarters	26	26	24	13	8	1	1	22	53	3013
2019	Commercial and Trade Branch	24	34	23	10	8	1	0	18	59	253
2019	Commercial Program	35	32	21	8	3	1	0	11	68	107

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	7	15	31	28	16	1	2	46	22	180493
2019	Canada Border Services Agency	10	15	27	27	16	1	3	45	26	7212
2019	Headquarters	14	20	27	23	13	1	1	37	35	2999
2019	Commercial and Trade Branch	20	24	25	18	12	0	1	30	45	250
2019	Commercial Program	31	27	18	11	10	1	1	21	60	107

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	14	20	27	20	14	1	2	36	36	181066
2019	Canada Border Services Agency	26	24	23	14	10	1	2	25	52	7252
2019	Headquarters	21	25	24	16	11	1	2	28	47	3012
2019	Commercial and Trade Branch	25	25	24	16	7	1	2	24	51	252
2019	Commercial Program	34	23	23	13	5	0	3	18	58	107

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	12	18	26	22	16	3	3	41	32	180618
2019	Canada Border Services Agency	18	21	26	19	12	3	2	32	41	7223
2019	Headquarters	17	21	26	19	11	3	2	32	40	2998
2019	Commercial and Trade Branch	16	20	26	20	15	2	2	36	37	252
2019	Commercial Program	24	23	27	13	9	1	2	23	49	107

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	14	22	31	17	11	2	2	30	38	180911
2019	Canada Border Services Agency	22	25	27	13	9	2	1	23	49	7240
2019	Headquarters	21	26	28	14	9	2	1	23	48	3007
2019	Commercial and Trade Branch	20	28	32	11	7	1	0	19	49	252
2019	Commercial Program	32	31	29	2	4	1	1	6	64	107

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	10	19	33	23	13	1	1	37	30	181282
2019	Canada Border Services Agency	23	26	29	13	7	1	1	20	50	7265
2019	Headquarters	18	25	30	16	9	1	1	25	44	3020
2019	Commercial and Trade Branch	16	28	30	17	9	0	0	26	44	252
2019	Commercial Program	18	22	36	17	6	0	1	23	41	107

Question 40. I feel that change is managed well in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	15	33	21	18	10	3	50	29	180810
2019	Canada Border Services Agency	8	23	20	25	22	2	32	48	7225
2019	Headquarters	11	24	20	24	18	2	36	43	3006
2019	Commercial and Trade Branch	10	25	15	26	22	2	36	49	251
2019	Commercial Program	6	18	11	30	34	2	24	65	105

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	45	29	9	9	6	1	75	16	181181
2019	Canada Border Services Agency	35	28	11	13	12	0	64	25	7243
2019	Headquarters	46	27	9	10	8	1	73	18	3016
2019	Commercial and Trade Branch	50	24	7	10	8	1	74	19	252
2019	Commercial Program	48	25	8	10	9	0	73	19	106

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	49	33	8	7	3	82	11	181129
2019	Canada Border Services Agency	37	35	11	11	6	72	17	7245
2019	Headquarters	48	33	7	8	3	81	11	3010
2019	Commercial and Trade Branch	54	27	5	11	4	80	15	253
2019	Commercial Program	56	29	5	6	4	85	10	107

Question 23. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	36	12	5	3	1	79	8	181393
2019	Canada Border Services Agency	32	38	16	7	6	1	71	13	7254
2019	Headquarters	44	36	11	5	3	1	80	9	3015
2019	Commercial and Trade Branch	47	33	10	8	2	2	81	10	251
2019	Commercial Program	46	35	9	6	1	3	84	7	107

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	36	38	13	7	4	2	0	75	11	180695
2019	Canada Border Services Agency	24	36	18	12	9	2	0	61	21	7217
2019	Headquarters	30	38	15	9	5	2	0	70	15	3002
2019	Commercial and Trade Branch	30	36	16	10	6	1	0	67	16	250
2019	Commercial Program	26	36	20	10	5	1	1	64	16	104

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	34	13	4	3	3	0	79	7	180863
2019	Canada Border Services Agency	29	34	19	7	6	3	1	66	14	7239
2019	Headquarters	34	36	17	6	3	3	0	73	10	3009
2019	Commercial and Trade Branch	33	33	19	9	3	2	1	68	12	253
2019	Commercial Program	26	37	23	7	3	3	0	65	11	106

Question 50. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	48	34	9	5	4	0	82	9	181342
2019	Canada Border Services Agency	31	36	14	10	9	0	67	19	7258
2019	Headquarters	38	37	12	8	5	0	75	13	3016
2019	Commercial and Trade Branch	36	36	14	8	4	1	73	13	253
2019	Commercial Program	27	42	14	10	5	2	70	15	107

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	29	30	16	10	7	5	3	64	19	181323
2019	Canada Border Services Agency	21	28	18	14	13	3	2	52	29	7239
2019	Headquarters	28	30	15	11	8	4	3	63	21	3008
2019	Commercial and Trade Branch	32	29	13	10	8	6	3	66	19	252
2019	Commercial Program	33	30	13	4	9	6	5	71	15	106

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	36	14	9	5	2	1	71	15	181324
2019	Canada Border Services Agency	24	36	16	12	9	2	1	62	22	7242
2019	Headquarters	29	35	15	11	7	2	1	66	18	3007
2019	Commercial and Trade Branch	27	37	14	11	6	4	2	67	18	252
2019	Commercial Program	28	37	16	8	5	3	2	69	15	106

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	36	18	7	5	1	69	12	181009
2019	Canada Border Services Agency	20	34	21	13	10	1	55	23	7236
2019	Headquarters	25	35	21	10	7	1	61	17	3005
2019	Commercial and Trade Branch	24	35	21	12	7	0	60	19	253
2019	Commercial Program	20	36	23	12	9	0	56	21	106

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	21	24	19	13	13	8	2	50	29	181309
2019	Canada Border Services Agency	15	22	17	16	22	6	2	41	41	7253
2019	Headquarters	17	21	19	15	16	8	3	43	36	3009
2019	Commercial and Trade Branch	16	23	13	18	17	10	3	45	40	252
2019	Commercial Program	17	21	11	15	21	9	5	45	42	106

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	38	44	5	10	3	82	13	181754
2019	Canada Border Services Agency	24	44	6	17	8	68	26	7270
2019	Headquarters	32	44	6	14	5	75	18	3021
2019	Commercial and Trade Branch	29	51	4	10	6	80	16	254
2019	Commercial Program	30	52	4	9	5	82	14	107

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	43	35	7	10	5	0	78	15	181461
2019	Canada Border Services Agency	31	34	9	16	10	0	65	26	7252
2019	Headquarters	41	35	8	12	5	0	76	16	3015
2019	Commercial and Trade Branch	41	36	7	13	4	0	76	17	254
2019	Commercial Program	42	31	5	14	7	1	73	21	107

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	45	35	9	7	3	0	81	10	180486
2019	Canada Border Services Agency	32	36	11	13	8	0	68	20	7215
2019	Headquarters	42	35	10	8	4	0	78	12	3003
2019	Commercial and Trade Branch	44	38	10	7	1	0	82	8	253
2019	Commercial Program	44	38	9	7	1	1	83	8	107

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	67	19	5	5	3	1	87	8	181425
2019	Canada Border Services Agency	64	20	6	6	3	1	86	9	7242
2019	Headquarters	59	22	6	8	4	1	82	12	3010
2019	Commercial and Trade Branch	57	21	6	9	6	1	80	15	252
2019	Commercial Program	60	21	2	13	3	1	82	16	106

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	70	15	6	4	2	3	88	6	181428
2019	Canada Border Services Agency	67	15	7	4	3	4	86	7	7259
2019	Headquarters	64	18	7	5	3	2	84	9	3018
2019	Commercial and Trade Branch	66	14	5	6	6	2	82	12	253
2019	Commercial Program	67	16	3	6	6	2	85	12	107

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	80	10	4	1	2	0	3	93	3	180870
2019	Canada Border Services Agency	75	12	5	2	2	0	3	91	4	7226
2019	Headquarters	77	12	4	2	2	0	1	91	4	3007
2019	Commercial and Trade Branch	73	14	5	3	2	1	2	90	5	253
2019	Commercial Program	79	11	3	1	2	1	3	94	3	107

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Organization	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	40	20	12	6	5	13	3	72	14	181690
2019	Canada Border Services Agency	37	20	11	7	7	14	3	69	17	7272
2019	Headquarters	47	26	13	4	2	7	1	79	8	3023
2019	Commercial and Trade Branch	42	25	14	7	4	7	1	73	12	254
2019	Commercial Program	41	29	14	4	3	9	1	77	8	107

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	46	9	6	2	1	2	82	8	181117
2019	Canada Border Services Agency	36	46	8	5	2	1	2	84	7	7237
2019	Headquarters	37	45	8	5	2	1	2	85	7	3002
2019	Commercial and Trade Branch	42	46	7	3	2	0	0	89	5	251
2019	Commercial Program	43	48	5	4	0	0	0	90	4	105

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	53	27	9	3	2	5	2	86	5	181080
2019	Canada Border Services Agency	41	32	10	6	5	3	2	77	12	7239
2019	Headquarters	51	29	9	3	2	4	2	85	5	3007
2019	Commercial and Trade Branch	58	28	7	3	2	1	0	88	5	252
2019	Commercial Program	57	34	4	3	0	1	0	92	4	105

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	14	86	181483
2019	Canada Border Services Agency	19	81	7258
2019	Headquarters	14	86	3014
2019	Commercial and Trade Branch	13	87	252
2019	Commercial Program	9	91	106

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	51	49	23324
2019	Canada Border Services Agency	57	43	1347
2019	Headquarters	53	47	414
2019	Commercial and Trade Branch	57	43	32

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	60	40	23324
2019	Canada Border Services Agency	64	36	1347
2019	Headquarters	65	35	414
2019	Commercial and Trade Branch	66	34	32
2019	Commercial Program	53	47	10

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	8	92	23324
2019	Canada Border Services Agency	9	91	1347
2019	Headquarters	6	94	414
2019	Commercial Program	0	100	10

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	5	95	23324
2019	Canada Border Services Agency	5	95	1347
2019	Commercial and Trade Branch	0	100	32
2019	Commercial Program	0	100	10

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	6	94	23324
2019	Canada Border Services Agency	4	96	1347
2019	Headquarters	4	96	414
2019	Commercial and Trade Branch	0	100	32
2019	Commercial Program	0	100	10

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	23324
2019	Canada Border Services Agency	17	83	1347
2019	Headquarters	4	96	414
2019	Commercial Program	0	100	10

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	23324
2019	Canada Border Services Agency	3	97	1347
2019	Headquarters	3	97	414
2019	Commercial and Trade Branch	0	100	32
2019	Commercial Program	0	100	10

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	39	61	23086
2019	Canada Border Services Agency	41	59	1335
2019	Headquarters	37	63	409
2019	Commercial and Trade Branch	40	60	32

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	39	61	23086
2019	Canada Border Services Agency	37	63	1335
2019	Headquarters	39	61	409
2019	Commercial and Trade Branch	31	69	32

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	47	53	23086
2019	Canada Border Services Agency	53	47	1335
2019	Headquarters	55	45	409
2019	Commercial and Trade Branch	53	47	32
2019	Commercial Program	47	53	10

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	42	58	23086
2019	Canada Border Services Agency	43	57	1335
2019	Headquarters	40	60	409
2019	Commercial and Trade Branch	53	47	32
2019	Commercial Program	47	53	10

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	31	69	23086
2019	Canada Border Services Agency	34	66	1335
2019	Headquarters	37	63	409
2019	Commercial and Trade Branch	26	74	32

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	55	45	23086
2019	Canada Border Services Agency	54	46	1335
2019	Headquarters	49	51	409
2019	Commercial and Trade Branch	52	48	32

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	36	64	23086
2019	Canada Border Services Agency	41	59	1335
2019	Headquarters	34	66	409
2019	Commercial and Trade Branch	32	68	32

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	2	98	23086
2019	Canada Border Services Agency	3	97	1335
2019	Headquarters	1	99	409
2019	Commercial and Trade Branch	0	100	32
2019	Commercial Program	0	100	10

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	23086
2019	Canada Border Services Agency	11	89	1335
2019	Headquarters	8	92	409

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	12	88	23086
2019	Canada Border Services Agency	13	87	1335
2019	Headquarters	8	92	409
2019	Commercial Program	0	100	10

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	49	51	23086
2019	Canada Border Services Agency	59	41	1335
2019	Headquarters	52	48	409
2019	Commercial and Trade Branch	47	53	32

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	26	74	23086
2019	Canada Border Services Agency	29	71	1335
2019	Headquarters	22	78	409
2019	Commercial and Trade Branch	27	73	32

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	16	84	23086
2019	Canada Border Services Agency	17	83	1335
2019	Headquarters	17	83	409
2019	Commercial and Trade Branch	23	77	32

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	52	48	22957
2019	Canada Border Services Agency	49	51	1327
2019	Headquarters	50	50	405
2019	Commercial and Trade Branch	42	58	32
2019	Commercial Program	47	53	10

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	27	73	22957
2019	Canada Border Services Agency	29	71	1327
2019	Headquarters	26	74	405
2019	Commercial and Trade Branch	19	81	32

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	22957
2019	Canada Border Services Agency	6	94	1327
2019	Headquarters	6	94	405
2019	Commercial and Trade Branch	0	100	32
2019	Commercial Program	0	100	10

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	21	79	22957
2019	Canada Border Services Agency	24	76	1327
2019	Headquarters	14	86	405

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	22957
2019	Canada Border Services Agency	9	91	1327
2019	Headquarters	8	92	405
2019	Commercial Program	0	100	10

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	7	93	22957
2019	Canada Border Services Agency	11	89	1327
2019	Headquarters	4	96	405

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	14	86	22957
2019	Canada Border Services Agency	15	85	1327
2019	Headquarters	13	87	405
2019	Commercial Program	0	100	10

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	12	88	22957
2019	Canada Border Services Agency	12	88	1327
2019	Headquarters	10	90	405

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	26	74	22957
2019	Canada Border Services Agency	28	72	1327
2019	Headquarters	32	68	405
2019	Commercial and Trade Branch	45	55	32
2019	Commercial Program	53	47	10

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	11	89	21361
2019	Canada Border Services Agency	10	90	1179
2019	Headquarters	9	91	388

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	20	80	21361
2019	Canada Border Services Agency	17	83	1179
2019	Headquarters	19	81	388

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	21361
2019	Canada Border Services Agency	8	92	1179
2019	Headquarters	8	92	388

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	7	93	21361
2019	Canada Border Services Agency	5	95	1179
2019	Headquarters	8	92	388

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	21361
2019	Canada Border Services Agency	8	92	1179
2019	Headquarters	11	89	388

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	21361
2019	Canada Border Services Agency	8	92	1179
2019	Headquarters	11	89	388

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	21361
2019	Canada Border Services Agency	7	93	1179
2019	Headquarters	14	86	388

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	12	88	21361
2019	Canada Border Services Agency	11	89	1179
2019	Headquarters	13	87	388

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	13	87	21361
2019	Canada Border Services Agency	10	90	1179
2019	Headquarters	14	86	388

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	32	68	21361
2019	Canada Border Services Agency	36	64	1179
2019	Headquarters	34	66	388

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	21361
2019	Canada Border Services Agency	10	90	1179
2019	Headquarters	12	88	388

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	48	52	21361
2019	Canada Border Services Agency	53	47	1179
2019	Headquarters	55	45	388

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	2	98	21361
2019	Canada Border Services Agency	2	98	1179
2019	Headquarters	2	98	388

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	56	44	21361
2019	Canada Border Services Agency	63	37	1179
2019	Headquarters	59	41	388

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	21361
2019	Canada Border Services Agency	4	96	1179
2019	Headquarters	4	96	388

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	13	87	21361
2019	Canada Border Services Agency	14	86	1179
2019	Headquarters	12	88	388

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	18	82	181223
2019	Canada Border Services Agency	26	74	7242
2019	Headquarters	19	81	3012
2019	Commercial and Trade Branch	14	86	253
2019	Commercial Program	12	88	107

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	18	17	19	8	8	23	7	51	22	181570
2019	Canada Border Services Agency	12	16	21	12	16	18	6	37	36	7263
2019	Headquarters	14	16	20	9	10	23	8	43	28	3020
2019	Commercial and Trade Branch	15	10	19	8	13	25	10	38	32	254
2019	Commercial Program	13	11	21	9	11	26	9	37	31	107

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	30	16	7	5	8	1	69	13	181533
2019	Canada Border Services Agency	21	27	20	11	12	7	1	52	25	7259
2019	Headquarters	26	28	19	9	8	9	1	59	19	3017
2019	Commercial and Trade Branch	25	26	17	12	8	10	2	58	22	254
2019	Commercial Program	21	30	18	12	9	7	3	57	23	107

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	8	92	181371
2019	Canada Border Services Agency	12	88	7257
2019	Headquarters	9	91	3017
2019	Commercial and Trade Branch	9	91	253
2019	Commercial Program	7	93	106

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	38	62	12977
2019	Canada Border Services Agency	38	62	839
2019	Headquarters	39	61	256
2019	Commercial and Trade Branch	44	56	23

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	76	24	12977
2019	Canada Border Services Agency	77	23	839
2019	Headquarters	72	28	256
2019	Commercial and Trade Branch	69	31	23

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	12977
2019	Canada Border Services Agency	4	96	839
2019	Headquarters	6	94	256

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	3	97	12977
2019	Canada Border Services Agency	3	97	839
2019	Commercial and Trade Branch	0	100	23

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	8	92	12977
2019	Canada Border Services Agency	6	94	839
2019	Headquarters	7	93	256

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	12977
2019	Canada Border Services Agency	15	85	839
2019	Headquarters	4	96	256
2019	Commercial and Trade Branch	0	100	23

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	12977
2019	Canada Border Services Agency	7	93	839
2019	Headquarters	11	89	256

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	26	74	12755
2019	Canada Border Services Agency	23	77	823
2019	Headquarters	24	76	253

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	20	80	12755
2019	Canada Border Services Agency	18	82	823
2019	Headquarters	16	84	253
2019	Commercial and Trade Branch	20	80	23

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	16	84	12755
2019	Canada Border Services Agency	16	84	823
2019	Headquarters	16	84	253

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	6	94	12755
2019	Canada Border Services Agency	6	94	823
2019	Headquarters	3	97	253
2019	Commercial and Trade Branch	0	100	23

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	29	71	12755
2019	Canada Border Services Agency	26	74	823
2019	Headquarters	28	72	253
2019	Commercial and Trade Branch	25	75	23

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	29	71	12755
2019	Canada Border Services Agency	34	66	823
2019	Headquarters	36	64	253
2019	Commercial and Trade Branch	38	62	23

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	12755
2019	Canada Border Services Agency	5	95	823
2019	Headquarters	5	95	253
2019	Commercial and Trade Branch	0	100	23

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	2	98	12755
2019	Canada Border Services Agency	2	98	823
2019	Headquarters	2	98	253
2019	Commercial and Trade Branch	0	100	23

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	8	92	12755
2019	Canada Border Services Agency	12	88	823
2019	Headquarters	8	92	253
2019	Commercial and Trade Branch	0	100	23

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	15	85	12755
2019	Canada Border Services Agency	25	75	823
2019	Headquarters	21	79	253

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	1	99	12755
2019	Canada Border Services Agency	2	98	823
2019	Commercial and Trade Branch	0	100	23

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	17	83	12755
2019	Canada Border Services Agency	22	78	823
2019	Headquarters	18	82	253
2019	Commercial and Trade Branch	21	79	23

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	No (%)	Total responses
2019	Public Service	100	12755
2019	Headquarters	100	253
2019	Commercial and Trade Branch	100	23

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	18	82	12755
2019	Canada Border Services Agency	16	84	823
2019	Headquarters	19	81	253
2019	Commercial and Trade Branch	27	73	23

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	29	71	12647
2019	Canada Border Services Agency	30	70	819
2019	Headquarters	26	74	251

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	14	86	12647
2019	Canada Border Services Agency	16	84	819
2019	Headquarters	12	88	251

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	5	95	12647
2019	Canada Border Services Agency	4	96	819

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	17	83	12647
2019	Canada Border Services Agency	20	80	819
2019	Headquarters	10	90	251

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	5	95	12647
2019	Canada Border Services Agency	5	95	819
2019	Headquarters	5	95	251

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	6	94	12647
2019	Canada Border Services Agency	11	89	819
2019	Headquarters	4	96	251
2019	Commercial and Trade Branch	0	100	23

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	12647
2019	Canada Border Services Agency	9	91	819
2019	Headquarters	9	91	251

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	12647
2019	Canada Border Services Agency	11	89	819
2019	Headquarters	9	91	251

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	49	51	12647
2019	Canada Border Services Agency	47	53	819
2019	Headquarters	56	44	251
2019	Commercial and Trade Branch	63	37	23

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	6	94	11129
2019	Canada Border Services Agency	6	94	672
2019	Headquarters	5	95	221
2019	Commercial and Trade Branch	0	100	21

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	15	85	11129
2019	Canada Border Services Agency	12	88	672
2019	Headquarters	13	87	221

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	11129
2019	Canada Border Services Agency	3	97	672
2019	Headquarters	5	95	221
2019	Commercial and Trade Branch	0	100	21

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	3	97	11129
2019	Canada Border Services Agency	3	97	672
2019	Commercial and Trade Branch	0	100	21

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	3	97	11129
2019	Canada Border Services Agency	2	98	672
2019	Headquarters	2	98	221
2019	Commercial and Trade Branch	0	100	21

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	11129
2019	Canada Border Services Agency	4	96	672
2019	Headquarters	4	96	221

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	7	93	11129
2019	Canada Border Services Agency	6	94	672
2019	Headquarters	13	87	221

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	11	89	11129
2019	Canada Border Services Agency	11	89	672
2019	Headquarters	10	90	221

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	11129
2019	Canada Border Services Agency	11	89	672
2019	Headquarters	13	87	221
2019	Commercial and Trade Branch	23	77	21

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	27	73	11129
2019	Canada Border Services Agency	31	69	672
2019	Headquarters	29	71	221
2019	Commercial and Trade Branch	33	67	21

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	11129
2019	Canada Border Services Agency	9	91	672
2019	Headquarters	11	89	221

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	45	55	11129
2019	Canada Border Services Agency	48	52	672
2019	Headquarters	46	54	221
2019	Commercial and Trade Branch	41	59	21

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	2	98	11129
2019	Canada Border Services Agency	2	98	672
2019	Headquarters	3	97	221

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	62	38	11129
2019	Canada Border Services Agency	66	34	672
2019	Headquarters	60	40	221
2019	Commercial and Trade Branch	60	40	21

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	3	97	11129
2019	Canada Border Services Agency	4	96	672
2019	Headquarters	5	95	221
2019	Commercial and Trade Branch	0	100	21

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	11	89	11129
2019	Canada Border Services Agency	10	90	672
2019	Headquarters	11	89	221
2019	Commercial and Trade Branch	21	79	21

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	181243
2019	Canada Border Services Agency	16	84	7241
2019	Headquarters	11	89	3015
2019	Commercial and Trade Branch	12	88	253
2019	Commercial Program	10	90	107

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	20	16	21	4	4	27	7	55	13	181334
2019	Canada Border Services Agency	15	17	25	7	10	22	6	43	23	7247
2019	Headquarters	17	15	23	6	6	26	7	47	18	3013
2019	Commercial and Trade Branch	17	12	22	6	8	28	9	44	22	254
2019	Commercial Program	12	10	26	6	6	32	9	37	20	107

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	36	28	17	4	4	10	1	72	9	181260
2019	Canada Border Services Agency	24	27	22	7	9	9	1	57	18	7240
2019	Headquarters	28	27	21	6	6	11	1	63	13	3012
2019	Commercial and Trade Branch	32	22	21	7	6	11	2	61	15	253
2019	Commercial Program	25	23	21	9	6	11	5	57	17	107

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	16	84	181509
2019	Canada Border Services Agency	20	80	7260
2019	Headquarters	16	84	3015
2019	Commercial and Trade Branch	18	82	252
2019	Commercial Program	20	80	107

Question 80. Were any measures taken to accommodate your needs?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	81	19	29087
2019	Canada Border Services Agency	80	20	1426
2019	Headquarters	79	21	470
2019	Commercial and Trade Branch	84	16	45
2019	Commercial Program	90	10	23

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	48	32	6	9	4	0	80	13	23401
2019	Canada Border Services Agency	40	34	7	10	8	0	75	19	1134
2019	Headquarters	47	34	5	9	4	1	82	13	374
2019	Commercial and Trade Branch	41	50	3	4	1	0	91	6	38
2019	Commercial Program	39	53	5	0	3	0	92	3	21

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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	59	23	9	3	4	1	83	8	181710
2019	Canada Border Services Agency	47	25	13	6	8	2	74	14	7264
2019	Headquarters	57	23	10	4	5	2	81	9	3020
2019	Commercial and Trade Branch	59	20	10	5	5	1	80	10	254
2019	Commercial Program	61	21	7	7	3	1	83	10	107

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	21	45	14	12	4	2	2	68	17	41266
2019	Canada Border Services Agency	20	46	12	15	6	0	1	67	21	1367
2019	Headquarters	22	44	13	14	5	1	1	67	19	699
2019	Commercial and Trade Branch	19	45	8	20	9	0	0	63	29	52
2019	Commercial Program	21	50	8	21	0	0	0	71	21	21

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	31	40	15	8	4	2	0	73	12	181158
2019	Canada Border Services Agency	25	40	16	10	7	1	0	66	17	7236
2019	Headquarters	27	40	17	9	5	2	0	68	14	3015
2019	Commercial and Trade Branch	27	33	19	11	8	2	0	61	19	254
2019	Commercial Program	22	43	16	9	5	4	1	68	15	107

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	25	35	17	13	9	2	0	61	22	181482
2019	Canada Border Services Agency	16	30	18	18	17	1	0	46	35	7262
2019	Headquarters	20	34	19	16	11	1	0	54	27	3020
2019	Commercial and Trade Branch	18	31	20	20	11	0	0	49	31	254
2019	Commercial Program	14	32	17	23	12	1	1	47	36	107

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	24	27	20	12	15	1	52	28	181595
2019	Canada Border Services Agency	25	26	19	12	17	1	51	29	7264
2019	Headquarters	22	23	20	13	21	1	46	35	3019
2019	Commercial and Trade Branch	19	20	24	15	22	0	39	37	254
2019	Commercial Program	16	23	22	14	24	0	39	39	107

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	22	29	25	14	10	1	51	24	181495
2019	Canada Border Services Agency	22	28	24	14	12	1	50	26	7256
2019	Headquarters	20	29	25	15	11	0	49	26	3015
2019	Commercial and Trade Branch	15	31	23	15	14	0	47	30	254
2019	Commercial Program	15	29	24	17	14	1	44	32	107

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	30	30	20	10	7	2	62	17	180654
2019	Canada Border Services Agency	30	29	20	11	7	3	61	19	7210
2019	Headquarters	24	29	23	13	9	1	54	23	3007
2019	Commercial and Trade Branch	19	24	23	17	16	1	44	34	254
2019	Commercial Program	14	17	25	19	24	2	31	43	107

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	24	24	21	15	14	1	1	49	29	180774
2019	Canada Border Services Agency	16	19	20	18	25	0	1	36	44	7238
2019	Headquarters	19	23	22	18	17	0	1	43	35	3006
2019	Commercial and Trade Branch	17	25	19	16	20	0	3	43	37	252
2019	Commercial Program	10	22	21	16	27	0	5	33	45	107

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	52	22	11	5	4	0	5	78	10	180845
2019	Canada Border Services Agency	45	24	14	7	6	0	4	71	14	7232
2019	Headquarters	50	23	12	5	4	0	6	78	10	3009
2019	Commercial and Trade Branch	53	20	9	4	4	1	9	81	9	254
2019	Commercial Program	50	19	9	6	4	0	12	78	12	107

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	29	19	9	8	1	64	17	181228
2019	Canada Border Services Agency	26	26	22	11	15	1	52	26	7251
2019	Headquarters	32	28	20	10	9	1	61	19	3010
2019	Commercial and Trade Branch	30	25	20	14	10	1	56	24	254
2019	Commercial Program	29	24	21	14	12	0	53	26	107

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	30	34	20	9	5	1	1	65	15	181070
2019	Canada Border Services Agency	23	31	23	12	10	1	1	55	22	7234
2019	Headquarters	27	32	22	10	7	0	1	60	18	3008
2019	Commercial and Trade Branch	27	33	21	10	8	0	0	60	19	252
2019	Commercial Program	21	31	21	14	12	0	0	52	27	106

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	25	32	22	12	7	1	1	58	19	180996
2019	Canada Border Services Agency	20	27	23	16	12	1	1	48	28	7237
2019	Headquarters	20	29	24	16	10	1	0	50	27	3010
2019	Commercial and Trade Branch	18	23	24	18	15	0	0	42	34	253
2019	Commercial Program	13	20	20	25	22	0	0	33	48	106

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	31	31	19	10	7	1	63	17	180843
2019	Canada Border Services Agency	25	28	22	14	11	1	53	25	7229
2019	Headquarters	24	28	23	15	10	1	52	25	3001
2019	Commercial and Trade Branch	23	25	21	17	14	0	47	31	253
2019	Commercial Program	15	22	22	19	21	0	37	41	106

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	27	15	8	7	1	1	69	16	180767
2019	Canada Border Services Agency	31	26	17	12	13	0	1	58	25	7217
2019	Headquarters	38	27	16	10	8	0	1	66	18	2995
2019	Commercial and Trade Branch	39	26	15	9	9	0	1	66	18	252
2019	Commercial Program	31	28	15	12	13	0	2	60	25	105

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	33	31	19	10	6	1	65	16	180372
2019	Canada Border Services Agency	27	29	21	13	10	1	56	23	7206
2019	Headquarters	31	32	20	10	6	1	63	17	2995
2019	Commercial and Trade Branch	28	30	22	10	9	0	58	19	249
2019	Commercial Program	26	31	20	11	11	1	58	22	105

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	52	24	12	5	4	1	78	10	180439
2019	Canada Border Services Agency	42	25	16	8	7	1	68	16	7202
2019	Headquarters	51	24	14	5	4	2	77	9	2996
2019	Commercial and Trade Branch	50	25	13	4	5	2	77	9	251
2019	Commercial Program	50	25	9	4	8	4	78	13	106

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	71	13	5	2	2	1	6	90	5	180422
2019	Canada Border Services Agency	62	15	7	4	5	1	6	83	9	7216
2019	Headquarters	68	13	6	3	3	1	6	87	6	2999
2019	Commercial and Trade Branch	66	12	7	3	2	2	9	87	6	253
2019	Commercial Program	64	11	9	2	3	0	11	83	6	106

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	70	12	6	4	4	1	2	85	8	180981
2019	Canada Border Services Agency	60	16	9	6	7	1	2	78	13	7244
2019	Headquarters	68	14	6	4	5	1	2	84	10	3008
2019	Commercial and Trade Branch	67	13	6	4	4	1	4	84	9	253
2019	Commercial Program	68	15	7	4	3	0	3	85	8	107

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	56	26	10	4	3	1	84	6	180466
2019	Canada Border Services Agency	48	29	13	5	4	1	78	9	7230
2019	Headquarters	56	25	10	4	3	1	83	7	3005
2019	Commercial and Trade Branch	57	25	9	6	2	1	83	8	252
2019	Commercial Program	57	26	10	4	1	1	84	5	106

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	59	19	10	5	5	0	1	80	10	180189
2019	Canada Border Services Agency	50	21	12	7	8	0	1	72	15	7196
2019	Headquarters	58	19	10	5	6	0	1	78	11	3004
2019	Commercial and Trade Branch	58	21	8	6	5	1	1	81	11	254
2019	Commercial Program	62	23	5	6	3	0	1	86	9	107

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	58	12	5	2	1	22	90	4	179719
2019	Canada Border Services Agency	55	10	6	2	2	25	87	5	7174
2019	Headquarters	59	12	6	2	1	21	90	3	2986
2019	Commercial and Trade Branch	52	14	8	2	1	23	87	3	250
2019	Commercial Program	48	19	9	1	1	21	86	3	106

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	66	18	7	2	1	5	89	4	180276
2019	Canada Border Services Agency	58	21	9	4	3	4	84	6	7209
2019	Headquarters	70	16	5	2	1	5	91	3	2999
2019	Commercial and Trade Branch	67	20	6	2	0	5	92	2	251
2019	Commercial Program	67	22	6	1	0	4	93	1	105

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	68	14	6	4	5	0	3	85	9	180902
2019	Canada Border Services Agency	70	14	6	3	4	0	3	87	7	7244
2019	Headquarters	72	13	6	3	3	0	3	88	6	3010
2019	Commercial and Trade Branch	67	16	8	2	1	1	5	88	3	254
2019	Commercial Program	67	18	9	1	2	0	2	87	3	107

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	53	27	12	4	2	2	82	6	180485
2019	Canada Border Services Agency	51	28	13	4	2	2	81	7	7217
2019	Headquarters	53	26	12	4	2	2	81	6	3003
2019	Commercial and Trade Branch	52	25	12	5	3	3	80	8	253
2019	Commercial Program	51	27	13	4	3	2	80	7	107

Question 75. Overall, my level of work-related stress is...
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	17	34	33	12	4	50	17	181789
2019	Canada Border Services Agency	14	31	34	14	6	45	21	7262
2019	Headquarters	15	33	34	14	5	48	18	3019
2019	Commercial and Trade Branch	15	25	39	15	6	40	21	252
2019	Commercial Program	13	23	42	13	8	37	21	106

Question 76. After my workday, I feel emotionally drained.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	10	18	38	23	11	34	29	180286
2019	Canada Border Services Agency	12	20	38	20	9	29	33	7212
2019	Headquarters	10	19	38	23	9	33	29	2999
2019	Commercial and Trade Branch	12	20	37	21	10	31	32	253
2019	Commercial Program	15	20	33	23	9	32	35	107

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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	25	32	20	10	10	2	1	26	74	181161
2019	Canada Border Services Agency	26	33	19	9	10	2	1	27	73	7251
2019	Headquarters	26	27	20	13	13	2	1	26	74	3014
2019	Commercial and Trade Branch	23	27	21	16	11	1	0	23	77	254
2019	Commercial Program	27	29	17	15	12	0	1	27	73	107

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	59	41	130118
2019	Canada Border Services Agency	67	33	5131
2019	Headquarters	71	29	2180
2019	Commercial and Trade Branch	72	28	192
2019	Commercial Program	75	25	78

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	44	56	128011
2019	Canada Border Services Agency	50	50	5051
2019	Headquarters	38	62	2143
2019	Commercial and Trade Branch	44	56	188
2019	Commercial Program	44	56	77

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	18	14	9	10	1	7	65	20	179367
2019	Canada Border Services Agency	45	15	12	8	10	1	8	66	20	7167
2019	Headquarters	38	16	14	11	14	1	6	58	27	2975
2019	Commercial and Trade Branch	33	15	16	13	16	0	6	52	31	250
2019	Commercial Program	29	16	15	10	22	0	9	49	35	105

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	12	23	18	17	20	2	7	39	41	128151
2019	Canada Border Services Agency	10	21	17	19	25	2	6	33	48	5043
2019	Headquarters	10	18	14	21	31	1	6	29	56	2142
2019	Commercial and Trade Branch	6	17	11	22	36	1	7	25	63	189
2019	Commercial Program	5	15	7	26	40	0	7	21	71	76

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	7	16	17	19	31	2	9	25	56	128150
2019	Canada Border Services Agency	7	16	18	17	27	3	13	27	52	5047
2019	Headquarters	5	12	14	19	33	2	14	21	62	2145
2019	Commercial and Trade Branch	5	15	13	18	33	1	15	24	61	189
2019	Commercial Program	1	14	11	26	33	1	13	18	69	76

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results by Theme for Commercial Program

Table of Contents

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Job fit and development

Question 4. I get the training I need to do my job.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Question 40. I feel that change is managed well in my department or agency.

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.