2019 Public Service Employee Survey Results by Theme for Office of the Commissioner of Official Languages by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	53	29	6	6	6	83	12	35
2019	Communications or public affairs	45	28	18	9	0	72	9	11
2019	Administration and operations	42	26	21	10	0	69	10	19
2017	Compliance, inspection and enforcement	20	71	5	3	0	92	3	32
2017	Communications or public affairs	32	54	14	0	0	86	0	15
2017	Administration and operations	51	41	8	0	0	92	0	23
2014	Compliance, inspection and enforcement	33	45	7	7	7	78	15	27
2014	Communications or public affairs	32	50	9	9	0	82	9	22
2014	Administration and operations	31	41	19	6	3	72	9	32
2014	None of the above	50	16	25	8	0	66	8	12

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	42	32	9	15	3	74	17	35
2019	Communications or public affairs	26	64	0	9	0	91	9	11
2019	Administration and operations	37	42	11	5	5	79	10	19
2017	Compliance, inspection and enforcement	30	45	16	0	8	75	8	32
2017	Communications or public affairs	32	20	35	13	0	52	13	15
2017	Administration and operations	53	35	8	0	4	88	4	23

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	53	26	12	9	0	80	9	35
2019	Communications or public affairs	45	55	0	0	0	100	0	11
2019	Administration and operations	58	26	5	5	5	85	10	19
2017	Compliance, inspection and enforcement	40	54	6	0	0	94	0	32
2017	Communications or public affairs	45	34	21	0	0	79	0	15
2017	Administration and operations	59	29	12	0	0	88	0	23
2014	Compliance, inspection and enforcement	48	41	11	0	0	89	0	27
2014	Communications or public affairs	59	27	14	0	0	86	0	22
2014	Administration and operations	59	34	6	0	0	94	0	32
2014	None of the above	50	25	25	0	0	75	0	12

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	45	32	15	3	6	77	9	35
2019	Communications or public affairs	45	55	0	0	0	100	0	11
2019	Administration and operations	48	31	16	5	0	79	5	19
2017	Compliance, inspection and enforcement	37	43	8	9	3	80	11	31
2017	Communications or public affairs	38	41	21	0	0	79	0	15
2017	Administration and operations	63	29	8	0	0	92	0	23
2014	Compliance, inspection and enforcement	25	56	7	7	4	81	11	27
2014	Communications or public affairs	59	32	4	0	4	91	4	22
2014	Administration and operations	37	38	19	6	0	75	6	32
2014	None of the above	50	25	17	8	0	75	8	12

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	53	26	12	9	0	0	80	9	35
2019	Communications or public affairs	63	28	0	9	0	0	91	9	11
2019	Administration and operations	61	34	6	0	0	0	94	0	18
2017	Compliance, inspection and enforcement	48	25	8	8	8	3	75	17	32
2017	Communications or public affairs	45	27	28	0	0	0	72	0	15
2017	Administration and operations	80	16	4	0	0	0	96	0	23
2014	Compliance, inspection and enforcement	26	48	7	7	11	0	74	19	27
2014	Communications or public affairs	63	19	14	0	4	0	82	4	22
2014	Administration and operations	50	28	6	13	3	0	78	16	32
2014	None of the above	58	8	17	8	8	0	66	17	12

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	51	29	6	12	3	80	15	35
2019	Communications or public affairs	63	37	0	0	0	100	0	11
2019	Administration and operations	48	47	0	0	5	95	5	19
2017	Compliance, inspection and enforcement	48	25	11	6	11	73	17	32
2017	Communications or public affairs	38	34	21	7	0	72	7	15
2017	Administration and operations	67	29	4	0	0	96	0	23
2014	Compliance, inspection and enforcement	25	45	15	11	4	70	15	27
2014	Communications or public affairs	59	23	14	0	4	82	4	22
2014	Administration and operations	47	34	3	16	0	81	16	32
2014	None of the above	58	8	8	17	8	66	25	12

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	45	26	8	12	9	0	0	71	20	35
2019	Communications or public affairs	45	18	18	9	9	0	0	63	18	11
2019	Administration and operations	26	37	16	5	5	11	0	71	11	19
2017	Compliance, inspection and enforcement	26	17	32	8	16	0	0	43	25	32
2017	Communications or public affairs	26	19	41	14	0	0	0	46	14	15
2017	Administration and operations	59	20	12	4	0	4	0	83	4	23
2014	Compliance, inspection and enforcement	33	22	22	11	7	4	0	57	19	27
2014	Communications or public affairs	36	27	5	23	9	0	0	63	32	22
2014	Administration and operations	38	19	19	13	6	6	0	60	20	32
2014	None of the above	42	0	25	8	17	0	8	45	27	12

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	54	32	12	3	85	3	35
2019	Communications or public affairs	54	37	9	0	91	0	11
2019	Administration and operations	63	26	11	0	89	0	19

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	51	31	12	0	6	0	0	83	6	35
2019	Communications or public affairs	82	9	0	9	0	0	0	91	9	11
2019	Administration and operations	52	32	16	0	0	0	0	84	0	19
2017	Compliance, inspection and enforcement	43	43	5	8	0	0	0	86	8	32
2017	Communications or public affairs	32	35	20	7	6	0	0	67	13	15
2017	Administration and operations	67	25	8	0	0	0	0	92	0	23
2014	Compliance, inspection and enforcement	19	41	26	7	4	0	3	62	12	27
2014	Communications or public affairs	59	32	0	0	4	5	0	95	5	22
2014	Administration and operations	47	31	3	9	3	6	0	83	13	32
2014	None of the above	58	17	16	0	8	0	0	75	8	12

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	54	37	3	0	6	0	0	91	6	35
2019	Communications or public affairs	63	18	9	0	9	0	0	82	9	11
2019	Administration and operations	50	39	6	6	0	0	0	89	6	18
2017	Compliance, inspection and enforcement	57	30	8	5	0	0	0	86	5	32
2017	Communications or public affairs	25	14	48	13	0	0	0	39	13	15
2017	Administration and operations	63	33	4	0	0	0	0	96	0	23
2014	Compliance, inspection and enforcement	22	52	4	15	4	0	3	77	19	27
2014	Communications or public affairs	59	23	9	0	4	5	0	86	5	22
2014	Administration and operations	47	28	3	9	9	3	0	77	19	32
2014	None of the above	58	8	8	8	17	0	0	67	25	12

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	62	29	3	3	3	0	0	91	6	35
2019	Communications or public affairs	72	18	0	0	9	0	0	91	9	11
2019	Administration and operations	48	42	5	5	0	0	0	89	5	19
2017	Compliance, inspection and enforcement	59	28	5	5	3	0	0	86	8	32
2017	Communications or public affairs	32	34	21	13	0	0	0	66	13	15
2017	Administration and operations	84	12	4	0	0	0	0	96	0	23
2014	Compliance, inspection and enforcement	30	33	15	11	7	0	3	65	19	27
2014	Communications or public affairs	59	22	4	9	4	0	0	82	14	22
2014	Administration and operations	53	25	3	13	3	3	0	81	16	32
2014	None of the above	58	25	8	8	0	0	0	83	8	12

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	37	29	17	8	3	5	70	12	35
2019	Communications or public affairs	54	28	18	0	0	0	82	0	11
2019	Administration and operations	48	42	5	0	5	0	89	5	19
2017	Compliance, inspection and enforcement	42	28	16	5	6	3	72	11	32
2017	Communications or public affairs	33	54	13	0	0	0	87	0	15
2017	Administration and operations	41	36	4	4	0	15	90	5	23
2014	Compliance, inspection and enforcement	22	45	19	7	0	7	72	8	27
2014	Communications or public affairs	55	37	4	4	0	0	91	4	22
2014	Administration and operations	44	28	9	9	9	0	72	19	32
2014	None of the above	42	8	34	8	8	0	50	16	12

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	31	35	9	20	6	0	65	26	35
2019	Communications or public affairs	36	46	18	0	0	0	82	0	11
2019	Administration and operations	42	36	11	5	5	0	79	11	19
2017	Compliance, inspection and enforcement	39	23	25	8	6	0	62	14	32
2017	Communications or public affairs	14	46	34	6	0	0	60	6	15
2017	Administration and operations	45	20	20	4	0	10	73	5	23
2014	Compliance, inspection and enforcement	22	52	11	15	0	0	74	15	27
2014	Communications or public affairs	50	46	0	0	4	0	96	4	22
2014	Administration and operations	28	41	19	3	9	0	69	13	32
2014	None of the above	42	17	25	8	8	0	58	16	12

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	19	32	20	23	3	3	53	27	35
2019	Communications or public affairs	8	37	46	9	0	0	45	9	11
2019	Administration and operations	32	36	11	11	5	5	72	17	19
2017	Compliance, inspection and enforcement	30	8	30	23	6	3	39	29	32
2017	Communications or public affairs	7	45	34	7	0	7	56	7	15
2017	Administration and operations	25	40	12	8	4	10	73	14	23
2014	Compliance, inspection and enforcement	11	52	22	15	0	0	63	15	27
2014	Communications or public affairs	27	46	14	13	0	0	73	13	22
2014	Administration and operations	28	38	16	9	6	3	68	16	32
2014	None of the above	42	17	25	16	0	0	58	16	12

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	19	52	12	12	6	0	71	17	35
2019	Communications or public affairs	17	37	37	9	0	0	54	9	11
2019	Administration and operations	26	47	21	5	0	0	74	5	19
2017	Compliance, inspection and enforcement	29	43	11	8	8	0	72	16	32
2017	Communications or public affairs	25	34	21	20	0	0	59	20	15
2017	Administration and operations	29	36	16	4	4	10	73	9	23
2014	Compliance, inspection and enforcement	26	48	15	11	0	0	74	11	27
2014	Communications or public affairs	31	46	9	9	5	0	78	14	22
2014	Administration and operations	37	22	19	16	6	0	59	22	32
2014	None of the above	42	8	25	25	0	0	50	25	12

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	37	37	15	3	6	3	76	9	35
2019	Communications or public affairs	45	46	0	0	9	0	91	9	11
2019	Administration and operations	37	42	5	15	0	0	79	15	19
2017	Compliance, inspection and enforcement	41	29	5	22	3	0	70	25	32
2017	Communications or public affairs	38	21	28	6	7	0	59	13	15
2017	Administration and operations	59	33	8	0	0	0	92	0	23
2014	Compliance, inspection and enforcement	29	37	19	7	7	0	67	15	27
2014	Communications or public affairs	37	41	14	4	4	0	78	9	22
2014	Administration and operations	44	31	13	9	3	0	75	13	32
2014	None of the above	42	25	16	17	0	0	67	17	12

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	42	49	0	6	3	91	9	35
2019	Communications or public affairs	45	55	0	0	0	100	0	11
2019	Administration and operations	37	48	5	0	10	85	10	19
2017	Compliance, inspection and enforcement	20	58	16	6	0	78	6	32
2017	Communications or public affairs	38	35	7	20	0	73	20	15
2017	Administration and operations	40	56	0	4	0	96	4	23

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	60	29	3	3	6	0	88	9	35
2019	Communications or public affairs	72	18	0	0	9	0	91	9	11
2019	Administration and operations	52	42	5	0	0	0	95	0	19
2017	Compliance, inspection and enforcement	46	38	5	11	0	0	84	11	32
2017	Communications or public affairs	25	28	21	20	6	0	53	26	15
2017	Administration and operations	71	25	4	0	0	0	96	0	23
2014	Compliance, inspection and enforcement	30	45	7	7	7	3	77	15	27
2014	Communications or public affairs	50	32	5	9	4	0	82	14	22
2014	Administration and operations	59	25	0	9	6	0	84	16	32
2014	None of the above	59	16	8	8	8	0	75	17	12

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	42	40	3	9	6	83	15	35
2019	Communications or public affairs	45	46	9	0	0	91	0	11
2019	Administration and operations	32	42	11	0	15	74	15	19
2017	Compliance, inspection and enforcement	29	54	8	8	0	83	8	32
2017	Communications or public affairs	53	47	0	0	0	100	0	15
2017	Administration and operations	49	39	4	8	0	88	8	23
2014	Compliance, inspection and enforcement	33	52	4	7	4	85	11	27
2014	Communications or public affairs	59	36	0	0	4	96	4	22
2014	Administration and operations	50	25	13	9	3	75	13	32
2014	None of the above	67	8	25	0	0	75	0	12

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	25	35	15	17	3	5	63	21	35
2019	Communications or public affairs	36	37	18	0	0	9	80	0	11
2019	Administration and operations	26	47	11	11	5	0	74	16	19
2017	Compliance, inspection and enforcement	34	41	16	6	3	0	75	8	32
2017	Communications or public affairs	46	12	21	14	7	0	59	21	15
2017	Administration and operations	63	25	4	8	0	0	88	8	23
2014	Compliance, inspection and enforcement	26	52	7	11	0	4	81	12	27
2014	Communications or public affairs	32	50	4	9	4	0	82	14	22
2014	Administration and operations	47	37	3	0	9	3	87	10	32
2014	None of the above	42	16	34	0	8	0	58	8	12

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	14	23	6	32	17	5	3	40	53	35
2019	Communications or public affairs	8	46	18	9	18	0	0	54	28	11
2019	Administration and operations	16	32	10	21	11	0	11	53	36	19
2017	Compliance, inspection and enforcement	38	20	8	19	11	3	0	60	31	32
2017	Communications or public affairs	19	20	20	34	7	0	0	39	41	15
2017	Administration and operations	12	41	12	8	12	10	4	62	24	23
2014	Compliance, inspection and enforcement	19	34	7	15	15	0	11	58	33	27
2014	Communications or public affairs	18	23	9	18	32	0	0	41	50	22
2014	Administration and operations	13	19	9	34	16	6	3	34	55	32
2014	None of the above	33	8	33	25	0	0	0	42	25	12

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	68	11	9	3	3	6	85	6	35
2019	Communications or public affairs	64	17	9	0	0	9	90	0	11
2019	Administration and operations	69	11	15	0	0	5	84	0	19

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Total responses
2019	Compliance, inspection and enforcement	86	3	5	6	100	35
2019	Communications or public affairs	63	0	0	37	100	11
2019	Administration and operations	79	5	0	16	100	19

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	71	15	11	0	3	0	0	86	3	35
2019	Communications or public affairs	54	46	0	0	0	0	0	100	0	11
2019	Administration and operations	63	11	11	5	0	5	5	82	6	19

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	65	12	17	0	3	3	0	79	3	35
2019	Communications or public affairs	63	37	0	0	0	0	0	100	0	11
2019	Administration and operations	61	11	11	6	0	6	6	81	6	18

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	65	12	12	3	6	3	79	9	35
2019	Communications or public affairs	72	9	0	9	9	0	82	18	11
2019	Administration and operations	37	5	21	10	16	11	47	29	19

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	91	3	0	3	3	0	94	6	35
2019	Communications or public affairs	82	0	0	0	9	9	90	10	11
2019	Administration and operations	64	21	5	5	0	5	89	6	19

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	85	6	0	6	3	0	91	9	35
2019	Communications or public affairs	82	0	9	0	0	9	90	0	11
2019	Administration and operations	68	21	0	0	5	5	94	6	19

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	91	3	3	3	97	3	35
2019	Communications or public affairs	82	0	0	18	100	0	11
2019	Administration and operations	79	5	0	16	100	0	19

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	35	38	6	15	6	73	21	34
2019	Communications or public affairs	63	28	0	9	0	91	9	11
2019	Administration and operations	32	42	11	10	5	74	15	19
2017	Compliance, inspection and enforcement	38	28	23	11	0	66	11	32
2017	Communications or public affairs	32	34	27	7	0	66	7	15
2017	Administration and operations	55	33	8	4	0	88	4	23
2014	Compliance, inspection and enforcement	25	48	11	15	0	74	15	27
2014	Communications or public affairs	36	54	9	0	0	91	0	22
2014	Administration and operations	34	44	6	13	3	78	16	32
2014	None of the above	50	25	8	16	0	75	16	12

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	37	29	14	15	6	65	20	35
2019	Communications or public affairs	54	28	9	9	0	82	9	11
2019	Administration and operations	42	42	5	5	5	85	10	19
2017	Compliance, inspection and enforcement	32	43	16	3	6	75	8	32
2017	Communications or public affairs	32	47	14	7	0	79	7	15
2017	Administration and operations	53	43	4	0	0	96	0	23
2014	Compliance, inspection and enforcement	25	41	15	19	0	67	19	27
2014	Communications or public affairs	41	55	0	5	0	95	5	22
2014	Administration and operations	41	34	13	9	3	75	13	32
2014	None of the above	34	42	0	25	0	75	25	12

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	53	32	12	3	0	0	85	3	35
2019	Communications or public affairs	63	18	0	18	0	0	82	18	11
2019	Administration and operations	34	45	17	5	0	0	78	5	18
2017	Compliance, inspection and enforcement	35	51	8	3	0	3	89	3	32
2017	Communications or public affairs	32	40	14	14	0	0	72	14	15
2017	Administration and operations	53	43	4	0	0	0	96	0	23
2014	Compliance, inspection and enforcement	37	30	26	4	4	0	67	7	27
2014	Communications or public affairs	50	41	9	0	0	0	91	0	22
2014	Administration and operations	44	28	9	16	3	0	72	19	32
2014	None of the above	50	34	8	8	0	0	84	8	12

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	11	57	17	9	6	0	68	15	35
2019	Communications or public affairs	45	55	0	0	0	0	100	0	11
2019	Administration and operations	22	56	11	0	6	6	82	6	18
2017	Compliance, inspection and enforcement	42	25	8	19	0	6	71	20	32
2017	Communications or public affairs	21	35	37	7	0	0	56	7	14
2017	Administration and operations	32	45	12	0	0	10	86	0	23

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	57	20	12	3	3	3	3	82	6	35
2019	Communications or public affairs	54	37	0	9	0	0	0	91	9	11
2019	Administration and operations	58	21	11	0	10	0	0	79	10	19
2017	Compliance, inspection and enforcement	35	41	12	0	3	0	9	84	3	32
2017	Communications or public affairs	59	41	0	0	0	0	0	100	0	15
2017	Administration and operations	75	20	4	0	0	0	0	96	0	23
2014	Compliance, inspection and enforcement	40	48	4	4	4	0	0	89	7	27
2014	Communications or public affairs	54	32	9	5	0	0	0	86	5	22
2014	Administration and operations	50	31	0	9	6	0	3	84	16	32
2014	None of the above	58	25	8	8	0	0	0	84	8	12

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	48	34	9	9	0	83	9	35
2019	Communications or public affairs	54	28	18	0	0	82	0	11
2019	Administration and operations	64	11	15	11	0	74	11	19
2017	Compliance, inspection and enforcement	32	27	19	11	11	59	22	32
2017	Communications or public affairs	55	45	0	0	0	100	0	15
2017	Administration and operations	41	34	16	8	0	75	8	23
2014	Compliance, inspection and enforcement	15	33	33	7	11	48	18	27
2014	Communications or public affairs	55	36	5	0	4	91	4	22
2014	Administration and operations	44	34	19	3	0	78	3	32
2014	None of the above	25	50	17	8	0	75	8	12

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	94	6	0	0	0	0	0	100	0	35
2019	Communications or public affairs	91	9	0	0	0	0	0	100	0	11
2019	Administration and operations	63	32	0	0	0	0	5	100	0	19
2017	Compliance, inspection and enforcement	72	17	3	3	0	0	7	94	3	32
2017	Communications or public affairs	47	33	14	0	0	0	6	85	0	15
2017	Administration and operations	71	20	4	4	0	0	0	92	4	23
2014	Compliance, inspection and enforcement	60	30	0	4	4	0	3	92	8	27
2014	Communications or public affairs	73	18	4	4	0	0	0	91	4	22
2014	Administration and operations	50	22	9	6	3	6	3	79	10	32
2014	None of the above	75	25	0	0	0	0	0	100	0	12

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Compliance, inspection and enforcement	35	25	40	35
2019	Communications or public affairs	28	45	28	11
2019	Administration and operations	31	32	37	19
2017	Compliance, inspection and enforcement	51	16	33	32
2017	Communications or public affairs	41	53	6	15
2017	Administration and operations	20	55	25	23
2014	Compliance, inspection and enforcement	41	22	37	27
2014	Communications or public affairs	32	37	32	22
2014	Administration and operations	28	25	47	32
2014	None of the above	42	33	25	12

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Total responses
2019	Compliance, inspection and enforcement	0	0	76	7	17	12
2017	Compliance, inspection and enforcement	5	16	60	5	13	17
2014	Compliance, inspection and enforcement	54	18	28	0	9999	11

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	63	32	0	6	0	0	94	6	35
2019	Communications or public affairs	82	18	0	0	0	0	100	0	11
2019	Administration and operations	37	48	5	5	5	0	85	10	19
2017	Compliance, inspection and enforcement	46	43	6	6	0	0	89	6	32
2017	Communications or public affairs	39	20	27	14	0	0	59	14	15
2017	Administration and operations	59	37	4	0	0	0	96	0	23
2014	Compliance, inspection and enforcement	57	39	0	4	0	0	96	4	26
2014	Communications or public affairs	45	41	9	5	0	0	86	5	22
2014	Administration and operations	53	31	9	3	3	0	84	6	32
2014	None of the above	50	25	17	0	0	8	82	0	12

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	43	9	6	3	0	83	9	35
2019	Communications or public affairs	72	28	0	0	0	0	100	0	11
2019	Administration and operations	58	37	5	0	0	0	95	0	19
2017	Compliance, inspection and enforcement	38	34	20	6	3	0	72	8	31
2017	Communications or public affairs	32	47	7	14	0	0	79	14	15
2017	Administration and operations	51	33	4	8	0	4	87	9	23
2014	Compliance, inspection and enforcement	37	48	15	0	0	0	85	0	27
2014	Communications or public affairs	54	37	4	4	0	0	91	4	22
2014	Administration and operations	41	34	6	13	3	3	77	16	32
2014	None of the above	50	17	25	8	0	0	67	8	12

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	9	20	29	20	20	0	3	40	30	35
2019	Communications or public affairs	0	9	26	28	37	0	0	64	9	11
2019	Administration and operations	11	22	38	22	6	0	0	28	34	18
2017	Compliance, inspection and enforcement	3	29	37	14	11	0	7	27	33	32
2017	Communications or public affairs	0	14	27	52	7	0	0	59	14	15
2017	Administration and operations	4	20	25	43	8	0	0	51	25	23
2014	Compliance, inspection and enforcement	7	22	45	15	7	4	0	23	31	27
2014	Communications or public affairs	0	9	36	41	14	0	0	55	9	22
2014	Administration and operations	3	13	41	28	13	3	0	42	16	32
2014	None of the above	0	33	25	17	17	0	8	36	36	12

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	3	20	34	26	17	0	0	43	23	35
2019	Communications or public affairs	0	28	45	9	18	0	0	28	28	11
2019	Administration and operations	5	32	10	42	11	0	0	53	37	19
2017	Compliance, inspection and enforcement	11	36	27	8	15	3	0	23	48	32
2017	Communications or public affairs	0	20	41	26	13	0	0	39	20	15
2017	Administration and operations	4	12	29	39	12	4	0	53	17	23
2014	Compliance, inspection and enforcement	0	11	41	30	14	4	0	46	12	27
2014	Communications or public affairs	0	9	9	46	32	0	4	81	10	22
2014	Administration and operations	6	13	25	28	22	3	3	53	20	32
2014	None of the above	8	8	17	17	33	8	8	60	20	12

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	29	25	35	11	0	0	0	11	54	35
2019	Communications or public affairs	9	18	36	18	18	0	0	37	28	11
2019	Administration and operations	6	28	33	17	11	6	0	30	36	18
2017	Compliance, inspection and enforcement	37	38	20	0	5	0	0	5	75	32
2017	Communications or public affairs	13	28	7	33	19	0	0	52	41	15
2017	Administration and operations	9	9	49	21	12	0	0	34	17	22
2014	Compliance, inspection and enforcement	26	37	29	4	4	0	0	7	63	27
2014	Communications or public affairs	9	23	27	27	13	0	0	41	32	22
2014	Administration and operations	6	16	22	31	16	3	6	52	24	32
2014	None of the above	8	16	17	25	25	8	0	55	27	12

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	6	17	19	37	17	3	57	24	35
2019	Communications or public affairs	10	20	30	9	30	0	39	30	10
2019	Administration and operations	0	5	42	36	16	0	52	5	19
2017	Compliance, inspection and enforcement	3	22	35	25	8	7	36	27	32
2017	Communications or public affairs	0	7	47	40	6	0	46	7	15
2017	Administration and operations	0	12	16	41	30	0	71	12	23
2014	Compliance, inspection and enforcement	15	34	33	11	7	0	18	48	27
2014	Communications or public affairs	0	10	43	33	14	0	48	10	21
2014	Administration and operations	0	9	38	34	19	0	53	9	32
2014	None of the above	0	25	8	25	33	8	64	27	12

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	12	24	23	23	18	0	0	41	36	34
2019	Communications or public affairs	0	28	36	28	0	0	9	30	30	11
2019	Administration and operations	16	11	16	21	26	0	11	53	30	19
2017	Compliance, inspection and enforcement	14	19	29	15	11	4	9	29	38	32
2017	Communications or public affairs	20	6	33	33	7	0	0	40	26	15
2017	Administration and operations	16	12	8	25	34	0	4	62	30	23
2014	Compliance, inspection and enforcement	15	33	22	18	4	0	7	24	52	27
2014	Communications or public affairs	5	18	31	19	27	0	0	46	23	22
2014	Administration and operations	3	19	31	22	19	3	3	43	23	32
2014	None of the above	0	25	25	25	8	8	8	40	30	12

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	32	37	25	3	3	0	0	6	69	35
2019	Communications or public affairs	9	18	45	18	0	9	0	20	30	11
2019	Administration and operations	16	11	31	21	11	5	5	36	30	19
2017	Compliance, inspection and enforcement	29	40	16	5	3	0	7	9	74	32
2017	Communications or public affairs	0	34	34	6	26	0	0	32	34	15
2017	Administration and operations	8	33	20	16	18	0	4	36	43	23
2014	Compliance, inspection and enforcement	7	26	48	4	7	0	7	11	36	27
2014	Communications or public affairs	4	9	36	37	14	0	0	50	14	22
2014	Administration and operations	9	16	34	19	19	3	0	39	26	32
2014	None of the above	8	25	0	25	17	17	8	56	44	12

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	15	38	28	11	8	0	0	19	52	35
2019	Communications or public affairs	9	9	46	26	9	0	0	36	18	11
2019	Administration and operations	16	26	26	21	5	5	0	28	45	19
2017	Compliance, inspection and enforcement	31	19	35	3	5	0	7	9	54	32
2017	Communications or public affairs	6	35	27	19	13	0	0	32	41	15
2017	Administration and operations	8	0	51	25	16	0	0	40	8	23
2014	Compliance, inspection and enforcement	19	30	37	7	7	0	0	14	48	27
2014	Communications or public affairs	5	23	32	32	9	0	0	41	27	22
2014	Administration and operations	6	22	25	25	16	3	3	43	30	32
2014	None of the above	0	8	34	42	0	17	0	50	10	12

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	0	14	37	31	17	48	14	35
2019	Communications or public affairs	0	9	18	45	28	72	9	11
2019	Administration and operations	5	11	32	31	21	52	16	19

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	28	40	15	14	3	0	68	17	35
2019	Communications or public affairs	26	46	28	0	0	0	72	0	11
2019	Administration and operations	26	37	26	5	0	5	66	6	19

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	59	23	3	6	9	83	15	35
2019	Communications or public affairs	72	9	9	0	9	82	9	11
2019	Administration and operations	63	21	5	11	0	84	11	19
2017	Compliance, inspection and enforcement	62	25	6	3	6	86	8	32
2017	Communications or public affairs	32	34	14	14	6	66	20	15
2017	Administration and operations	59	37	4	0	0	96	0	23
2014	Compliance, inspection and enforcement	37	41	11	7	4	78	11	27
2014	Communications or public affairs	50	23	9	19	0	73	19	22
2014	Administration and operations	53	13	16	19	0	66	19	32
2014	None of the above	50	17	16	8	8	67	17	12

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	57	20	12	12	0	77	12	35
2019	Communications or public affairs	72	9	9	0	9	82	9	11
2019	Administration and operations	58	32	5	5	0	89	5	19
2017	Compliance, inspection and enforcement	56	25	16	0	3	81	3	32
2017	Communications or public affairs	66	20	0	7	7	86	14	15
2017	Administration and operations	51	40	4	4	0	92	4	23
2014	Compliance, inspection and enforcement	22	71	4	4	0	93	4	27
2014	Communications or public affairs	50	37	4	4	5	86	9	22
2014	Administration and operations	47	31	6	6	9	78	16	32
2014	None of the above	50	17	25	0	8	67	8	12

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	45	40	9	3	3	85	6	35
2019	Communications or public affairs	82	9	0	0	9	91	9	11
2019	Administration and operations	36	48	16	0	0	84	0	19

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	37	46	9	6	3	0	83	9	35
2019	Communications or public affairs	36	55	9	0	0	0	91	0	11
2019	Administration and operations	37	42	21	0	0	0	79	0	19
2017	Compliance, inspection and enforcement	56	25	8	11	0	0	81	11	32
2017	Communications or public affairs	33	54	14	0	0	0	86	0	15
2017	Administration and operations	53	35	4	8	0	0	88	8	23
2014	Compliance, inspection and enforcement	37	41	15	4	0	4	81	4	27
2014	Communications or public affairs	63	27	4	5	0	0	91	5	22
2014	Administration and operations	50	25	25	0	0	0	75	0	32
2014	None of the above	50	16	17	8	8	0	66	17	12

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	46	37	6	9	0	3	85	9	35
2019	Communications or public affairs	45	37	18	0	0	0	82	0	11
2019	Administration and operations	48	32	21	0	0	0	79	0	19
2017	Compliance, inspection and enforcement	57	26	14	3	0	0	83	3	31
2017	Communications or public affairs	46	34	13	0	0	7	86	0	15
2017	Administration and operations	67	33	0	0	0	0	100	0	23
2014	Compliance, inspection and enforcement	40	41	7	7	0	4	85	8	27
2014	Communications or public affairs	55	22	9	9	4	0	77	14	22
2014	Administration and operations	50	31	9	6	0	3	84	6	32
2014	None of the above	42	25	25	0	8	0	66	8	12

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	63	29	6	3	0	91	3	35
2019	Communications or public affairs	63	28	0	9	0	91	9	11
2019	Administration and operations	68	32	0	0	0	100	0	19
2017	Compliance, inspection and enforcement	58	31	3	3	6	89	8	32
2017	Communications or public affairs	45	41	13	0	0	87	0	15
2017	Administration and operations	75	20	4	0	0	96	0	23
2014	Compliance, inspection and enforcement	40	41	11	7	0	81	7	27
2014	Communications or public affairs	73	27	0	0	0	100	0	22
2014	Administration and operations	56	34	3	6	0	91	6	32
2014	None of the above	59	25	0	17	0	83	17	12

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	31	17	12	11	6	15	9	63	22	35
2019	Communications or public affairs	17	28	9	0	9	9	28	71	15	11
2019	Administration and operations	31	21	5	16	5	5	16	66	27	19
2017	Compliance, inspection and enforcement	25	39	16	6	6	6	3	70	12	32
2017	Communications or public affairs	32	28	14	0	20	6	0	64	21	15
2017	Administration and operations	39	45	12	0	0	0	4	87	0	23
2014	Compliance, inspection and enforcement	26	37	11	19	4	4	0	65	23	27
2014	Communications or public affairs	27	32	14	18	0	0	9	65	20	22
2014	Administration and operations	34	28	9	6	16	6	0	67	23	32
2014	None of the above	42	8	25	8	8	0	8	55	18	12

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	39	29	17	6	9	0	68	15	35
2019	Communications or public affairs	54	18	18	9	0	0	72	9	11
2019	Administration and operations	42	32	21	5	0	0	74	5	19
2017	Compliance, inspection and enforcement	33	48	6	8	6	0	80	14	31
2017	Communications or public affairs	33	27	14	20	0	6	64	21	15
2017	Administration and operations	51	41	9	0	0	0	91	0	22
2014	Compliance, inspection and enforcement	37	41	7	15	0	0	78	15	27
2014	Communications or public affairs	40	37	9	5	5	5	81	10	22
2014	Administration and operations	34	44	9	6	6	0	78	13	32
2014	None of the above	58	25	8	8	0	0	83	8	12

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	42	26	15	6	9	3	70	15	35
2019	Communications or public affairs	29	20	40	10	0	0	49	10	10
2019	Administration and operations	32	31	32	0	0	5	66	0	19

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	11	12	17	12	15	23	11	34	39	35
2019	Communications or public affairs	8	9	37	18	0	18	9	24	25	11
2019	Administration and operations	21	32	26	11	0	11	0	59	12	19
2017	Compliance, inspection and enforcement	15	24	6	20	9	18	9	53	39	31
2017	Communications or public affairs	13	28	14	20	0	13	12	55	27	15
2017	Administration and operations	24	20	25	4	8	19	0	55	15	23
2014	Compliance, inspection and enforcement	22	22	11	15	7	15	7	57	29	27
2014	Communications or public affairs	14	27	18	13	9	9	9	50	28	22
2014	Administration and operations	6	37	9	9	22	16	0	52	37	32
2014	None of the above	33	25	8	8	8	17	0	70	20	12

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	74	17	0	6	3	91	9	35
2019	Communications or public affairs	91	9	0	0	0	100	0	11
2019	Administration and operations	48	37	5	0	10	85	10	19
2017	Compliance, inspection and enforcement	49	49	3	0	0	97	0	32
2017	Communications or public affairs	60	34	6	0	0	94	0	15
2017	Administration and operations	69	27	4	0	0	96	0	23
2014	Compliance, inspection and enforcement	44	45	0	7	4	89	11	27
2014	Communications or public affairs	50	32	4	4	9	82	14	22
2014	Administration and operations	53	37	0	9	0	91	9	32
2014	None of the above	50	34	8	8	0	84	8	12

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	68	20	3	3	3	3	91	6	35
2019	Communications or public affairs	82	18	0	0	0	0	100	0	11
2019	Administration and operations	53	32	0	0	15	0	85	15	19
2017	Compliance, inspection and enforcement	61	26	8	3	3	0	86	5	32
2017	Communications or public affairs	52	41	7	0	0	0	93	0	15
2017	Administration and operations	75	20	0	0	4	0	96	4	23
2014	Compliance, inspection and enforcement	26	30	19	19	7	0	55	26	27
2014	Communications or public affairs	51	23	13	13	0	0	73	13	22
2014	Administration and operations	53	25	0	22	0	0	78	22	32
2014	None of the above	50	17	33	0	0	0	67	0	12

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	68	23	3	3	3	0	91	6	35
2019	Communications or public affairs	82	9	9	0	0	0	91	0	11
2019	Administration and operations	53	32	5	0	10	0	85	10	19
2017	Compliance, inspection and enforcement	48	43	5	3	0	0	92	3	32
2017	Communications or public affairs	45	48	7	0	0	0	93	0	15
2017	Administration and operations	63	37	0	0	0	0	100	0	23
2014	Compliance, inspection and enforcement	41	37	11	0	7	4	81	8	27
2014	Communications or public affairs	60	18	9	9	4	0	78	14	22
2014	Administration and operations	53	34	6	6	0	0	88	6	32
2014	None of the above	58	8	16	17	0	0	67	17	12

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	88	9	0	0	3	97	3	35
2019	Communications or public affairs	100	0	0	0	0	100	0	11
2019	Administration and operations	58	26	0	5	10	85	15	19
2017	Compliance, inspection and enforcement	78	16	3	3	0	94	3	32
2017	Communications or public affairs	73	20	0	7	0	93	7	15
2017	Administration and operations	80	12	0	8	0	92	8	23
2014	Compliance, inspection and enforcement	93	7	0	0	0	100	0	27
2014	Communications or public affairs	77	4	4	9	5	81	14	22
2014	Administration and operations	66	22	9	0	3	88	3	32
2014	None of the above	75	0	8	0	17	75	17	12

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	94	3	3	0	97	0	35
2019	Communications or public affairs	100	0	0	0	100	0	10
2019	Administration and operations	79	21	0	0	100	0	19
2017	Compliance, inspection and enforcement	94	0	3	3	94	3	32
2017	Communications or public affairs	94	6	0	0	100	0	15
2017	Administration and operations	92	8	0	0	100	0	23
2014	Compliance, inspection and enforcement	93	7	0	0	100	0	27
2014	Communications or public affairs	77	14	0	9	91	9	22
2014	Administration and operations	84	16	0	0	100	0	32
2014	None of the above	75	17	0	8	92	8	12

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	97	3	0	0	0	0	100	0	35
2019	Communications or public affairs	100	0	0	0	0	0	100	0	11
2019	Administration and operations	89	5	0	5	0	0	95	5	19
2017	Compliance, inspection and enforcement	92	6	0	0	3	0	97	3	32
2017	Communications or public affairs	86	7	7	0	0	0	93	0	15
2017	Administration and operations	96	4	0	0	0	0	100	0	23
2014	Compliance, inspection and enforcement	86	7	0	0	0	7	100	0	27
2014	Communications or public affairs	81	9	5	5	0	0	91	5	22
2014	Administration and operations	94	6	0	0	0	0	100	0	32
2014	None of the above	83	8	0	0	8	0	92	8	12

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Never/almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	71	23	3	3	94	3	35
2019	Communications or public affairs	82	18	0	0	100	0	11
2019	Administration and operations	79	5	16	0	84	0	19

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	25	32	15	20	3	5	60	25	35
2019	Communications or public affairs	36	64	0	0	0	0	100	0	11
2019	Administration and operations	27	45	11	17	0	0	72	17	18

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	57	29	6	3	3	3	91	3	35
2019	Communications or public affairs	63	37	0	0	0	0	100	0	11
2019	Administration and operations	55	28	11	0	6	0	88	0	18

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	0	100	11

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	11	12	17	3	3	43	12	49	13	35
2019	Communications or public affairs	0	0	9	0	9	36	46	0	50	11
2019	Administration and operations	11	21	21	0	0	36	11	60	0	19
2017	Compliance, inspection and enforcement	11	20	8	8	6	34	13	58	26	32
2017	Communications or public affairs	13	7	21	0	0	46	13	49	0	15
2017	Administration and operations	28	20	16	0	0	31	4	75	0	23
2014	Compliance, inspection and enforcement	14	7	11	11	0	45	11	49	25	27
2014	Communications or public affairs	14	28	23	4	0	27	5	60	7	22
2014	Administration and operations	16	16	9	0	12	28	19	59	23	32
2014	None of the above	25	17	8	16	0	34	0	63	25	12

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	22	40	12	6	3	14	3	75	11	35
2019	Communications or public affairs	26	46	18	0	0	9	0	80	0	11
2019	Administration and operations	26	37	21	0	0	15	0	75	0	19
2017	Compliance, inspection and enforcement	37	35	14	3	6	6	0	77	9	32
2017	Communications or public affairs	26	47	14	0	0	13	0	84	0	15
2017	Administration and operations	59	30	0	0	0	11	0	100	0	22
2014	Compliance, inspection and enforcement	22	41	15	11	0	11	0	71	13	27
2014	Communications or public affairs	41	32	14	9	0	5	0	76	10	22
2014	Administration and operations	38	25	9	3	9	12	3	74	15	32
2014	None of the above	42	17	16	8	0	17	0	70	10	12

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	35
2019	Communications or public affairs	0	100	11

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	35
2019	Communications or public affairs	0	100	11

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	8	12	17	0	0	54	9	53	0	35
2019	Communications or public affairs	0	0	9	0	0	36	55	0	0	11
2019	Administration and operations	11	21	21	0	0	36	11	60	0	19
2017	Compliance, inspection and enforcement	17	14	8	0	6	29	26	69	13	31
2017	Communications or public affairs	13	28	0	0	0	40	19	100	0	15
2017	Administration and operations	28	12	12	0	0	39	8	77	0	23
2014	Compliance, inspection and enforcement	14	11	11	4	4	48	7	58	17	27
2014	Communications or public affairs	18	9	22	0	0	41	9	55	0	22
2014	Administration and operations	19	9	16	3	3	28	22	56	12	32
2014	None of the above	16	25	8	0	0	34	17	83	0	12

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	19	38	15	5	0	23	0	74	7	35
2019	Communications or public affairs	17	37	18	0	0	18	9	75	0	11
2019	Administration and operations	32	26	26	0	0	15	0	69	0	19
2017	Compliance, inspection and enforcement	38	17	14	0	3	9	19	77	4	31
2017	Communications or public affairs	26	62	0	0	0	6	6	100	0	15
2017	Administration and operations	53	16	12	0	0	19	0	85	0	23
2014	Compliance, inspection and enforcement	29	41	4	4	0	22	0	91	5	27
2014	Communications or public affairs	45	27	23	4	0	0	0	73	4	22
2014	Administration and operations	47	9	19	0	3	19	3	72	4	32
2014	None of the above	50	8	25	0	0	8	8	70	0	12

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	17	83	35
2019	Communications or public affairs	0	100	11
2019	Administration and operations	11	89	19
2017	Compliance, inspection and enforcement	17	83	32
2014	Compliance, inspection and enforcement	30	70	27
2014	Communications or public affairs	22	78	22

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	62	26	3	0	9	0	88	9	35
2019	Communications or public affairs	91	0	0	9	0	0	91	9	11
2019	Administration and operations	42	48	5	0	0	5	94	0	19
2017	Compliance, inspection and enforcement	62	19	3	5	8	3	83	14	32
2017	Communications or public affairs	46	27	21	6	0	0	73	6	15
2017	Administration and operations	71	12	16	0	0	0	84	0	23

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	26	40	9	20	0	5	69	22	35
2019	Communications or public affairs	9	82	0	9	0	0	91	9	11
2019	Administration and operations	37	42	5	16	0	0	79	16	19
2017	Compliance, inspection and enforcement	43	43	6	6	3	0	86	8	32
2017	Communications or public affairs	53	47	0	0	0	0	100	0	15
2017	Administration and operations	75	25	0	0	0	0	100	0	23

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	42	35	9	15	0	77	15	35
2019	Communications or public affairs	36	46	9	9	0	82	9	11
2019	Administration and operations	26	47	16	11	0	74	11	19
2017	Compliance, inspection and enforcement	17	50	19	3	11	67	14	32
2017	Communications or public affairs	6	74	13	7	0	80	7	15
2017	Administration and operations	59	37	4	0	0	96	0	23

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	57	29	11	3	0	0	86	3	35
2019	Communications or public affairs	55	36	0	9	0	0	91	9	11
2019	Administration and operations	26	42	21	5	5	0	68	11	19
2017	Compliance, inspection and enforcement	19	40	26	6	7	3	61	12	32
2017	Communications or public affairs	21	47	19	7	0	6	72	7	15
2017	Administration and operations	42	22	18	13	4	0	64	18	21

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	14	37	8	17	23	51	40	35
2019	Communications or public affairs	19	30	20	20	10	49	30	10
2019	Administration and operations	26	26	21	15	11	53	26	19
2017	Compliance, inspection and enforcement	6	24	28	14	28	30	42	32
2017	Communications or public affairs	21	34	33	6	7	55	13	15
2017	Administration and operations	23	43	13	17	4	66	21	22

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	26	24	9	12	0	56	21	34
2019	Communications or public affairs	17	37	18	28	0	0	54	28	11
2019	Administration and operations	37	32	10	21	0	0	69	21	19
2017	Compliance, inspection and enforcement	11	24	30	8	17	9	38	28	32
2017	Communications or public affairs	34	39	20	7	0	0	73	7	15
2017	Administration and operations	33	45	13	9	0	0	78	9	21

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	14	25	23	17	20	40	37	35
2019	Communications or public affairs	26	18	18	9	28	45	37	11
2019	Administration and operations	32	16	15	26	11	48	37	19
2017	Compliance, inspection and enforcement	3	28	22	19	28	30	48	32
2017	Communications or public affairs	27	26	27	13	7	53	20	15
2017	Administration and operations	39	29	16	8	8	67	16	23

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	72	23	3	3	0	0	95	3	35
2019	Communications or public affairs	45	28	9	18	0	0	72	18	11
2019	Administration and operations	69	21	0	5	5	0	89	11	19
2017	Compliance, inspection and enforcement	34	22	8	8	5	22	72	17	32
2017	Communications or public affairs	48	40	12	0	0	0	88	0	15
2017	Administration and operations	74	4	13	0	0	9	86	0	22

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	60	15	12	3	8	3	76	12	35
2019	Communications or public affairs	45	28	9	18	0	0	72	18	11
2019	Administration and operations	48	21	15	11	5	0	69	16	19
2017	Compliance, inspection and enforcement	18	46	14	11	12	0	63	23	32
2017	Communications or public affairs	26	41	27	6	0	0	67	6	15
2017	Administration and operations	42	45	9	0	4	0	87	4	22

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	29	24	27	15	6	0	53	21	34
2019	Communications or public affairs	8	46	28	18	0	0	54	18	11
2019	Administration and operations	26	42	26	5	0	0	68	5	19
2017	Compliance, inspection and enforcement	17	40	26	11	6	0	58	17	32
2017	Communications or public affairs	20	40	27	13	0	0	60	13	15
2017	Administration and operations	49	38	9	0	0	4	91	0	22

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	26	32	30	3	9	58	12	34
2019	Communications or public affairs	26	28	28	18	0	54	18	11
2019	Administration and operations	32	32	15	16	5	64	21	19
2017	Compliance, inspection and enforcement	12	26	38	18	6	38	23	32
2017	Communications or public affairs	27	38	28	7	0	65	7	15
2017	Administration and operations	32	56	9	4	0	87	4	22

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	35	41	9	9	6	0	76	15	34
2019	Communications or public affairs	26	37	28	0	9	0	63	9	11
2019	Administration and operations	26	42	21	5	5	0	68	11	19
2017	Compliance, inspection and enforcement	14	36	34	6	8	3	51	14	32
2017	Communications or public affairs	33	13	48	0	6	0	46	6	15
2017	Administration and operations	49	38	9	4	0	0	87	4	22

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	53	18	9	9	6	3	3	75	16	34
2019	Communications or public affairs	72	18	0	9	0	0	0	91	9	11
2019	Administration and operations	42	37	11	11	0	0	0	79	11	19

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	41	38	18	3	0	0	79	3	34
2019	Communications or public affairs	45	18	28	0	9	0	63	9	11
2019	Administration and operations	32	21	21	15	11	0	53	26	19
2017	Compliance, inspection and enforcement	32	23	14	15	16	0	55	31	32
2017	Communications or public affairs	46	35	13	6	0	0	81	6	15
2017	Administration and operations	40	38	4	9	0	9	86	9	22

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	79	9	6	6	0	88	6	34
2019	Communications or public affairs	63	28	9	0	0	91	0	11
2019	Administration and operations	84	11	5	0	0	95	0	19
2017	Compliance, inspection and enforcement	66	11	6	17	0	77	17	32
2017	Communications or public affairs	66	13	7	14	0	79	14	15
2017	Administration and operations	80	12	4	0	4	92	4	23

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	88	6	0	0	3	3	97	3	34
2019	Communications or public affairs	82	9	0	0	0	9	100	0	11
2019	Administration and operations	69	16	0	0	0	15	100	0	19
2017	Compliance, inspection and enforcement	83	5	0	3	3	6	94	6	32
2017	Communications or public affairs	79	7	7	0	0	7	93	0	15
2017	Administration and operations	88	8	0	0	0	4	100	0	23

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	94	0	3	0	3	0	94	3	35
2019	Communications or public affairs	91	0	0	0	9	0	91	9	11
2019	Administration and operations	79	11	5	5	0	0	89	5	19
2017	Compliance, inspection and enforcement	50	22	11	8	3	6	77	12	32
2017	Communications or public affairs	40	33	13	14	0	0	73	14	15
2017	Administration and operations	51	44	4	0	0	0	96	0	23

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	65	20	12	3	0	0	85	3	35
2019	Communications or public affairs	72	18	0	0	9	0	91	9	11
2019	Administration and operations	47	37	11	0	5	0	84	5	19
2017	Compliance, inspection and enforcement	49	19	18	8	0	6	73	9	32
2017	Communications or public affairs	66	14	14	6	0	0	80	6	15
2017	Administration and operations	71	20	8	0	0	0	92	0	23

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	80	9	9	0	3	0	88	3	35
2019	Communications or public affairs	72	9	9	0	9	0	82	9	11
2019	Administration and operations	68	21	11	0	0	0	89	0	19
2017	Compliance, inspection and enforcement	50	11	0	6	0	33	92	8	31
2017	Communications or public affairs	68	6	13	0	0	13	85	0	15
2017	Administration and operations	41	16	4	0	4	35	87	6	23

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	74	6	6	6	9	87	6	35
2019	Communications or public affairs	46	8	9	9	28	75	13	11
2019	Administration and operations	64	11	10	0	16	88	0	19
2017	Compliance, inspection and enforcement	59	23	9	7	3	84	7	31
2017	Communications or public affairs	81	19	0	0	0	100	0	15
2017	Administration and operations	88	8	0	0	4	100	0	23

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	63	17	20	0	0	80	0	35
2019	Communications or public affairs	64	26	0	0	9	100	0	11
2019	Administration and operations	74	26	0	0	0	100	0	19
2017	Compliance, inspection and enforcement	73	18	3	0	6	97	0	31
2017	Communications or public affairs	74	13	0	13	0	87	13	15
2017	Administration and operations	88	4	4	4	0	92	4	23

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	88	0	3	6	0	3	91	6	35
2019	Communications or public affairs	82	0	0	0	9	9	100	0	11
2019	Administration and operations	89	5	0	5	0	0	95	5	19
2017	Compliance, inspection and enforcement	45	47	3	6	0	0	92	6	31
2017	Communications or public affairs	26	34	33	7	0	0	60	7	15
2017	Administration and operations	53	35	12	0	0	0	88	0	23

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	51	26	17	0	3	3	79	3	35
2019	Communications or public affairs	63	37	0	0	0	0	100	0	11
2019	Administration and operations	37	37	10	5	5	5	78	11	19

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	8	37	37	12	6	0	45	17	35
2019	Communications or public affairs	28	18	36	9	9	0	46	18	11
2019	Administration and operations	37	21	15	16	11	0	58	26	19
2017	Compliance, inspection and enforcement	3	27	51	14	5	0	30	19	32
2017	Communications or public affairs	14	46	33	7	0	0	60	7	15
2017	Administration and operations	32	31	25	8	0	4	66	9	23

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	9	20	35	23	14	0	37	29	35
2019	Communications or public affairs	0	18	28	36	18	0	54	18	11
2019	Administration and operations	16	11	36	26	11	0	37	26	19
2017	Compliance, inspection and enforcement	8	15	39	17	21	0	38	23	32
2017	Communications or public affairs	7	14	20	45	14	0	59	21	15
2017	Administration and operations	0	12	29	20	34	4	57	13	23

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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	46	40	5	5	0	3	0	48	52	35
2019	Communications or public affairs	28	46	17	9	0	0	0	28	72	11
2019	Administration and operations	53	32	10	5	0	0	0	53	47	19
2017	Compliance, inspection and enforcement	46	17	19	0	12	6	0	48	52	32
2017	Communications or public affairs	61	20	12	7	0	0	0	61	39	15
2017	Administration and operations	36	20	20	4	4	0	15	42	58	23

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	51	49	18

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	82	18	17

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	56	15	12	3	6	8	78	10	34
2019	Communications or public affairs	28	36	18	0	18	0	63	18	11
2019	Administration and operations	36	26	5	16	5	11	70	24	19

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	53	18	0	11	0	6	11	86	14	17
2017	Compliance, inspection and enforcement	30	39	11	0	13	0	6	74	14	15
2017	Administration and operations	25	58	0	8	0	0	8	91	9	12

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	23	6	11	12	12	12	23	45	37	17
2017	Compliance, inspection and enforcement	0	25	5	6	36	6	22	34	58	15
2017	Administration and operations	0	8	33	17	8	8	25	13	38	12

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results by Theme for Office of the Commissioner of Official Languages by Question 95. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Job fit and development

Question 4. I get the training I need to do my job.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Question 40. I feel that change is managed well in my department or agency.

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.