2019 Public Service Employee Survey Results by Theme for Office of the Commissioner of Official Languages by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 30 8 12 4 0 0 76 16 51
2019 Does not provide services to public 50 36 9 4 1 0 0 86 6 70
2017 Provides services to public 33 54 7 5 2 0 0 86 7 53
2017 Does not provide services to public 37 49 10 2 1 0 0 86 4 72
2014 Provides services to public 25 51 13 6 5 0 0 76 11 64
2014 Does not provide services to public 36 40 14 6 4 0 0 76 10 84
2011 Provides services to public 39 34 15 7 3 0 1 74 11 64
2011 Does not provide services to public 42 39 14 1 4 0 0 81 5 73
2008 Provides services to public 31 31 19 13 6 0 0 61 19 62
2008 Does not provide services to public 47 36 10 7 0 0 0 83 7 59

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 44 10 16 4 0 0 70 20 51
2019 Does not provide services to public 44 44 6 4 1 0 0 89 6 70
2017 Provides services to public 32 38 12 7 10 0 0 70 17 53
2017 Does not provide services to public 35 44 11 8 2 0 0 79 10 72

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 28 8 8 2 0 0 82 10 51
2019 Does not provide services to public 51 36 9 4 0 0 0 87 4 70
2017 Provides services to public 43 47 9 0 2 0 0 89 2 53
2017 Does not provide services to public 48 37 14 0 1 0 0 85 1 72
2014 Provides services to public 50 42 8 0 0 0 0 92 0 64
2014 Does not provide services to public 54 32 11 4 0 0 0 86 4 84
2011 Provides services to public 50 36 11 1 1 0 0 86 3 64
2011 Does not provide services to public 63 24 10 3 1 0 0 86 4 72

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 41 14 2 4 0 0 80 6 51
2019 Does not provide services to public 47 43 6 4 0 0 0 90 4 70
2017 Provides services to public 38 43 7 9 3 0 0 81 12 53
2017 Does not provide services to public 47 37 13 2 1 0 0 83 4 71
2014 Provides services to public 34 46 14 5 2 0 0 80 6 64
2014 Does not provide services to public 45 36 11 5 4 0 0 81 8 84
2011 Provides services to public 38 44 9 6 1 0 1 83 8 64
2011 Does not provide services to public 52 30 12 1 4 0 0 83 5 73
2008 Provides services to public 34 40 13 8 3 2 0 75 11 62
2008 Does not provide services to public 54 39 3 3 0 0 0 93 3 59

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 30 14 10 0 0 0 76 10 51
2019 Does not provide services to public 58 33 6 3 0 0 0 91 3 67
2017 Provides services to public 47 25 12 5 9 2 0 73 14 53
2017 Does not provide services to public 48 31 15 5 1 0 0 79 6 72
2014 Provides services to public 42 38 11 3 5 2 0 81 8 64
2014 Does not provide services to public 49 25 14 6 5 1 0 75 11 84
2011 Provides services to public 24 38 20 9 6 3 0 64 15 64
2011 Does not provide services to public 46 30 12 5 5 1 0 77 11 73

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 37 10 8 4 0 0 78 12 51
2019 Does not provide services to public 57 34 6 3 0 0 0 92 3 70
2017 Provides services to public 43 31 9 7 10 0 0 74 17 53
2017 Does not provide services to public 40 38 18 2 1 0 0 78 4 72
2014 Provides services to public 36 46 11 5 3 0 0 81 8 64
2014 Does not provide services to public 53 20 15 8 2 1 0 74 11 84
2011 Provides services to public 25 42 17 8 8 2 0 68 15 63
2011 Does not provide services to public 47 36 7 8 3 0 0 83 11 73
2008 Provides services to public 24 34 8 23 11 0 0 58 34 62
2008 Does not provide services to public 41 42 7 7 0 3 0 86 7 59

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 30 12 10 12 8 0 64 23 51
2019 Does not provide services to public 46 27 12 8 4 3 0 75 13 70
2017 Provides services to public 36 17 22 12 12 2 0 53 25 53
2017 Does not provide services to public 29 40 18 3 10 1 0 70 12 72
2014 Provides services to public 31 20 22 22 3 2 0 52 25 64
2014 Does not provide services to public 43 20 14 9 8 3 1 66 19 84
2011 Provides services to public 21 33 18 18 6 4 0 56 25 64
2011 Does not provide services to public 46 22 14 8 7 4 0 70 15 73
2008 Provides services to public 19 16 16 21 18 8 2 39 43 62
2008 Does not provide services to public 31 42 12 7 3 5 0 77 11 59
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 30 12 4 0 0 0 84 4 51
2019 Does not provide services to public 60 30 6 1 1 0 1 91 3 70

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 36 8 2 4 0 0 86 6 51
2019 Does not provide services to public 69 20 9 1 1 0 0 88 3 70
2017 Provides services to public 46 35 5 10 3 0 0 81 14 53
2017 Does not provide services to public 44 39 11 4 1 1 0 83 5 72
2014 Provides services to public 44 36 12 3 2 2 1 82 5 64
2014 Does not provide services to public 44 27 10 8 4 7 0 77 13 84
2011 Provides services to public 52 29 9 6 3 2 0 81 9 63
2011 Does not provide services to public 52 24 16 7 0 1 0 77 7 73
2008 Provides services to public 26 29 16 16 8 5 0 58 25 62
2008 Does not provide services to public 51 31 5 7 5 2 0 83 12 59

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 36 4 2 6 0 0 88 8 50
2019 Does not provide services to public 57 33 6 3 1 0 0 90 4 69
2017 Provides services to public 51 24 11 10 3 0 0 75 14 53
2017 Does not provide services to public 46 38 12 1 2 0 0 85 4 72
2014 Provides services to public 45 41 1 6 3 2 1 89 10 64
2014 Does not provide services to public 46 27 9 9 6 2 0 74 16 84
2011 Provides services to public 39 43 10 7 0 0 0 82 7 64
2011 Does not provide services to public 48 34 8 9 1 0 0 81 11 73
2008 Provides services to public 23 31 18 21 8 0 0 53 29 62
2008 Does not provide services to public 54 31 3 7 3 2 0 86 10 59

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 36 6 2 4 0 0 88 6 51
2019 Does not provide services to public 66 26 4 3 1 0 0 92 4 70
2017 Provides services to public 56 19 9 10 5 0 0 75 16 53
2017 Does not provide services to public 54 31 10 2 2 0 0 85 5 72
2014 Provides services to public 45 33 8 6 5 2 1 81 11 64
2014 Does not provide services to public 53 22 11 10 4 1 0 76 13 84

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 33 18 6 6 6 0 69 12 51
2019 Does not provide services to public 44 33 13 7 1 1 0 78 9 70
2017 Provides services to public 35 34 12 10 3 5 0 72 15 53
2017 Does not provide services to public 37 33 21 6 0 3 0 72 6 72
2014 Provides services to public 28 47 11 8 3 3 0 77 11 64
2014 Does not provide services to public 38 29 17 8 5 3 0 69 13 84
2011 Provides services to public 18 52 15 6 6 3 0 72 13 64
2011 Does not provide services to public 28 39 17 7 4 3 1 71 11 73

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 36 12 22 6 0 0 60 28 50
2019 Does not provide services to public 33 42 16 10 0 0 0 74 10 70
2017 Provides services to public 26 28 23 16 7 0 0 54 23 53
2017 Does not provide services to public 34 29 30 5 0 3 0 64 5 72
2014 Provides services to public 28 52 10 6 5 0 0 80 11 64
2014 Does not provide services to public 38 32 16 8 6 0 0 70 14 84
2011 Provides services to public 21 40 20 15 5 0 0 61 19 64
2011 Does not provide services to public 35 36 15 7 5 2 0 73 12 73
2008 Provides services to public 18 32 15 19 13 2 2 52 33 62
2008 Does not provide services to public 34 37 17 3 3 2 3 75 7 59

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 35 14 29 4 2 0 52 34 51
2019 Does not provide services to public 28 32 23 14 0 3 0 62 14 70
2017 Provides services to public 17 31 18 23 9 2 0 49 33 53
2017 Does not provide services to public 28 27 29 10 1 5 0 58 12 72
2014 Provides services to public 17 45 24 11 2 2 0 63 13 64
2014 Does not provide services to public 30 28 22 12 4 4 1 61 16 84
2011 Provides services to public 9 45 26 12 6 1 1 55 19 64
2011 Does not provide services to public 21 41 24 11 4 0 0 61 15 72
2008 Provides services to public 5 30 15 26 16 7 2 38 46 61
2008 Does not provide services to public 19 39 24 8 3 3 3 62 13 59

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 43 14 22 4 0 0 60 26 51
2019 Does not provide services to public 23 45 21 10 1 0 0 68 11 70
2017 Provides services to public 27 36 13 14 9 2 0 64 23 53
2017 Does not provide services to public 27 38 24 7 1 3 0 67 9 72
2014 Provides services to public 25 47 17 8 2 1 0 73 10 64
2014 Does not provide services to public 33 33 17 12 4 1 0 67 16 84
2011 Provides services to public 11 55 16 10 6 1 0 67 17 64
2011 Does not provide services to public 21 39 20 13 4 3 0 61 18 72
2008 Provides services to public 13 35 18 23 11 0 0 48 34 62
2008 Does not provide services to public 17 51 15 12 3 2 0 69 16 59
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 39 18 10 6 2 0 66 16 51
2019 Does not provide services to public 41 46 7 6 0 0 0 87 6 70
2017 Provides services to public 39 35 5 16 5 0 0 74 21 53
2017 Does not provide services to public 38 33 17 7 5 0 0 71 12 72
2014 Provides services to public 29 41 17 8 5 0 0 70 13 64
2014 Does not provide services to public 44 27 17 7 4 1 0 72 11 84
2011 Provides services to public 18 42 19 10 10 0 0 60 20 64
2011 Does not provide services to public 44 33 9 4 8 1 0 78 12 73

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 47 2 6 6 0 0 86 12 51
2019 Does not provide services to public 41 49 3 6 1 0 0 90 7 70
2017 Provides services to public 34 43 16 5 2 0 0 77 7 53
2017 Does not provide services to public 36 46 8 10 0 0 0 82 10 72

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 34 10 4 6 0 0 80 10 51
2019 Does not provide services to public 62 27 8 1 1 0 0 89 3 70
2017 Provides services to public 44 35 7 10 3 0 0 79 14 53
2017 Does not provide services to public 40 39 10 8 1 1 0 81 9 72
2014 Provides services to public 42 38 6 8 3 2 1 82 11 64
2014 Does not provide services to public 52 27 7 7 6 0 1 80 13 84
2011 Provides services to public 39 39 13 9 0 0 0 78 9 64
2011 Does not provide services to public 50 24 16 10 0 0 0 74 10 73
2008 Provides services to public 19 31 15 24 8 2 2 52 33 62
2008 Does not provide services to public 42 36 7 8 5 2 0 79 14 59

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 40 12 6 10 0 0 73 16 51
2019 Does not provide services to public 43 35 13 8 1 0 0 77 10 70
2017 Provides services to public 29 49 9 12 2 0 0 77 14 53
2017 Does not provide services to public 45 35 10 8 1 0 0 80 9 72
2014 Provides services to public 40 44 8 5 3 0 0 84 8 64
2014 Does not provide services to public 52 29 12 5 2 0 0 81 7 84
2011 Provides services to public 23 51 16 6 3 0 1 75 9 64
2011 Does not provide services to public 47 34 8 7 3 0 1 82 9 73
2008 Provides services to public 27 34 15 18 6 0 0 61 24 62
2008 Does not provide services to public 44 31 14 10 2 0 0 75 12 59

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 34 18 18 8 4 0 55 27 51
2019 Does not provide services to public 30 38 19 8 4 1 0 68 13 70
2017 Provides services to public 38 34 12 9 5 2 0 73 14 53
2017 Does not provide services to public 33 27 22 16 3 0 0 59 19 72
2014 Provides services to public 34 41 10 8 3 3 1 79 11 64
2014 Does not provide services to public 43 31 14 5 5 2 1 76 10 84
2011 Provides services to public 24 38 13 9 11 5 0 66 21 63
2011 Does not provide services to public 33 38 12 11 4 3 0 73 15 73
2008 Provides services to public 18 39 10 21 8 3 2 59 31 62
2008 Does not provide services to public 29 44 19 3 3 2 0 74 7 59

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 11 25 6 26 26 4 2 39 55 51
2019 Does not provide services to public 17 32 16 23 10 0 3 51 33 70
2017 Provides services to public 26 26 14 14 17 2 2 53 32 53
2017 Does not provide services to public 16 28 15 25 10 4 2 47 37 72
2014 Provides services to public 16 24 16 19 20 2 5 42 42 64
2014 Does not provide services to public 25 13 14 23 18 2 5 41 44 84
2011 Provides services to public 12 23 16 18 24 2 6 37 45 64
2011 Does not provide services to public 15 22 17 21 16 1 8 41 40 73
2008 Provides services to public 13 23 18 24 15 5 3 39 42 62
2008 Does not provide services to public 17 31 26 12 9 3 2 51 22 58

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 14 11 2 6 0 4 80 8 51
2019 Does not provide services to public 59 19 14 1 0 1 6 83 1 70

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 79 2 2 2 0 4 12 96 2 51
2019 Does not provide services to public 70 4 0 1 1 1 22 96 4 70

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 16 12 6 2 2 0 80 8 51
2019 Does not provide services to public 57 27 8 3 0 1 3 88 3 70

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 16 14 6 4 4 0 75 11 50
2019 Does not provide services to public 51 24 12 4 1 3 4 81 6 69

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 18 18 4 12 0 2 66 16 51
2019 Does not provide services to public 60 12 6 8 1 3 10 82 11 70

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 83 4 4 4 4 0 2 88 8 51
2019 Does not provide services to public 71 9 6 3 0 3 9 90 3 70

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 76 8 2 6 4 2 2 88 10 51
2019 Does not provide services to public 86 7 1 0 0 0 6 99 0 70

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 80 6 0 0 2 0 12 98 2 51
2019 Does not provide services to public 86 1 0 0 0 0 13 100 0 70

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 40 6 18 6 0 0 70 24 51
2019 Does not provide services to public 46 31 10 10 3 0 0 77 13 69
2017 Provides services to public 33 35 18 12 2 0 0 68 14 53
2017 Does not provide services to public 40 43 10 6 0 0 0 83 6 72
2014 Provides services to public 25 49 8 14 3 2 0 75 17 64
2014 Does not provide services to public 43 38 11 6 2 0 0 81 8 84
2011 Provides services to public 32 45 19 1 3 0 0 76 4 64
2011 Does not provide services to public 48 32 13 1 5 1 0 80 7 72

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 36 8 15 6 0 0 71 21 51
2019 Does not provide services to public 49 33 11 7 0 0 0 82 7 70
2017 Provides services to public 38 38 12 5 7 0 0 76 12 53
2017 Does not provide services to public 36 47 12 5 1 0 0 82 6 72
2014 Provides services to public 29 46 11 13 0 2 0 76 13 64
2014 Does not provide services to public 47 36 10 5 2 0 0 83 7 84

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 42 12 6 0 0 0 82 6 51
2019 Does not provide services to public 48 39 9 4 0 0 0 87 4 69
2017 Provides services to public 38 45 10 5 2 0 0 83 7 53
2017 Does not provide services to public 33 47 13 4 1 0 1 81 5 72
2014 Provides services to public 37 38 14 6 2 2 1 77 8 64
2014 Does not provide services to public 49 33 11 5 2 0 0 82 7 84
2011 Provides services to public 30 55 9 1 4 0 0 85 6 64
2011 Does not provide services to public 45 33 15 5 1 0 0 78 7 72

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 49 20 10 6 0 0 65 16 51
2019 Does not provide services to public 30 52 10 3 1 1 1 85 4 69
2017 Provides services to public 32 31 18 14 4 2 0 64 18 52
2017 Does not provide services to public 31 38 16 6 1 7 0 75 8 72

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 22 14 4 6 2 0 76 10 51
2019 Does not provide services to public 64 23 7 4 0 0 1 89 4 70
2017 Provides services to public 45 37 9 0 3 0 6 87 4 53
2017 Does not provide services to public 55 29 11 4 0 0 1 86 4 72
2014 Provides services to public 47 43 2 6 2 0 2 91 8 64
2014 Does not provide services to public 54 28 9 5 2 0 1 83 7 84
2011 Provides services to public 38 40 9 1 8 1 1 80 10 64
2011 Does not provide services to public 52 28 12 3 3 1 1 82 6 73

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 30 14 12 0 0 0 74 12 51
2019 Does not provide services to public 54 34 10 1 0 0 0 89 1 70
2017 Provides services to public 23 41 14 10 9 0 2 66 20 53
2017 Does not provide services to public 40 35 22 2 1 0 0 75 3 72
2014 Provides services to public 36 39 14 6 5 0 0 75 11 64
2014 Does not provide services to public 38 34 17 3 4 1 3 75 7 84
2011 Provides services to public 37 24 15 15 9 0 0 61 24 64
2011 Does not provide services to public 42 28 16 11 3 0 0 70 14 73
2008 Provides services to public 19 21 24 18 16 0 2 41 34 62
2008 Does not provide services to public 21 45 19 14 2 0 0 66 16 58

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 82 18 0 0 0 0 0 100 0 51
2019 Does not provide services to public 77 17 0 3 1 0 1 96 4 70
2017 Provides services to public 65 23 4 5 0 0 3 91 5 53
2017 Does not provide services to public 60 26 9 1 0 0 4 89 1 72
2014 Provides services to public 59 23 5 2 5 2 4 88 7 64
2014 Does not provide services to public 62 19 8 5 2 2 1 84 7 84
2011 Provides services to public 53 22 3 8 7 1 6 81 16 64
2011 Does not provide services to public 58 26 6 3 3 1 3 89 6 72

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public 34 31 35 51
2019 Does not provide services to public 30 35 34 70
2017 Provides services to public 40 28 32 53
2017 Does not provide services to public 34 35 32 72
2014 Provides services to public 42 22 36 64
2014 Does not provide services to public 28 42 29 84
2011 Provides services to public 40 27 33 64
2011 Does not provide services to public 31 35 34 73

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public 6 0 65 11 12 6 17
2019 Does not provide services to public 10 24 52 14 0 0 21
2017 Provides services to public 0 22 61 8 4 4 23
2017 Does not provide services to public 16 11 61 0 12 0 25
2014 Provides services to public 22 19 44 11 9999 4 27
2014 Does not provide services to public 25 0 49 0 9999 25 24
2011 Provides services to public 22 12 62 0 9999 4 23
2011 Does not provide services to public 22 8 52 4 9999 13 23
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 36 6 6 2 0 0 86 8 50
2019 Does not provide services to public 54 36 6 4 0 0 0 90 4 70
2017 Provides services to public 43 39 9 7 2 0 0 82 9 53
2017 Does not provide services to public 47 40 11 3 0 0 0 87 3 72
2014 Provides services to public 48 44 5 3 0 0 0 92 3 64
2014 Does not provide services to public 51 33 13 1 1 1 0 84 2 83
2011 Provides services to public 38 45 12 1 1 2 0 85 3 64
2011 Does not provide services to public 59 31 4 3 3 0 0 91 5 73
2008 Provides services to public 40 31 15 11 3 0 0 71 15 62
2008 Does not provide services to public 59 31 5 3 2 0 0 90 5 59

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 39 6 8 2 0 0 84 10 51
2019 Does not provide services to public 47 42 4 6 1 0 0 89 7 70
2017 Provides services to public 35 42 11 9 4 0 0 77 12 52
2017 Does not provide services to public 35 38 19 6 0 1 0 74 6 72
2014 Provides services to public 43 48 5 3 0 1 0 92 3 64
2014 Does not provide services to public 46 34 12 5 1 2 0 82 6 84
2011 Provides services to public 33 45 12 9 1 0 0 78 10 64
2011 Does not provide services to public 39 45 9 3 1 1 1 87 4 73

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 6 20 34 20 18 0 2 38 27 50
2019 Does not provide services to public 7 20 32 24 17 0 0 41 27 70
2017 Provides services to public 2 27 35 27 7 0 3 35 29 53
2017 Does not provide services to public 4 14 31 40 8 0 3 50 19 72
2014 Provides services to public 6 23 35 22 11 2 2 34 31 64
2014 Does not provide services to public 1 12 39 32 13 2 1 46 13 84
2011 Provides services to public 5 29 46 12 5 2 3 17 35 63
2011 Does not provide services to public 1 26 30 30 10 0 3 41 28 72
2008 Provides services to public 15 35 37 8 2 0 3 10 52 62
2008 Does not provide services to public 5 32 32 27 3 0 0 31 37 59

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 6 32 33 18 11 0 0 29 38 51
2019 Does not provide services to public 6 14 24 31 23 0 1 55 20 70
2017 Provides services to public 7 24 27 16 17 3 6 35 34 53
2017 Does not provide services to public 9 15 37 24 15 0 0 39 24 72
2014 Provides services to public 3 16 28 35 12 3 3 50 20 64
2014 Does not provide services to public 2 6 21 33 30 3 4 68 9 84
2011 Provides services to public 9 27 36 8 11 6 3 20 39 63
2011 Does not provide services to public 4 17 35 19 22 1 1 43 22 73
2008 Provides services to public 34 24 19 13 5 3 2 19 61 62
2008 Does not provide services to public 8 24 25 25 10 7 0 38 35 59

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 30 33 6 4 2 0 10 56 51
2019 Does not provide services to public 7 12 36 32 13 0 0 45 19 68
2017 Provides services to public 29 24 22 17 5 0 4 22 55 52
2017 Does not provide services to public 6 18 35 25 16 1 0 41 24 72
2014 Provides services to public 21 23 27 17 12 0 0 29 44 64
2014 Does not provide services to public 4 22 25 30 13 4 2 46 28 84
2011 Provides services to public 6 28 31 17 15 0 3 33 35 63
2011 Does not provide services to public 3 17 30 23 24 0 3 49 21 72
2008 Provides services to public 24 34 24 10 3 0 5 14 61 62
2008 Does not provide services to public 12 24 27 22 12 2 2 35 37 59

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 6 14 28 35 16 0 2 51 20 51
2019 Does not provide services to public 1 9 29 39 19 1 1 60 11 69
2017 Provides services to public 3 23 36 23 11 0 3 35 27 53
2017 Does not provide services to public 4 6 31 36 19 0 4 57 11 72
2014 Provides services to public 8 19 38 24 9 0 2 33 28 63
2014 Does not provide services to public 0 11 34 38 17 1 0 55 11 84
2011 Provides services to public 3 24 33 29 8 0 3 38 28 63
2011 Does not provide services to public 0 11 46 23 18 0 3 42 11 73
2008 Provides services to public 13 18 45 19 3 0 2 23 31 62
2008 Does not provide services to public 7 20 41 24 7 2 0 31 28 59

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 16 20 22 22 18 0 2 40 37 50
2019 Does not provide services to public 6 22 25 24 19 0 4 45 29 70
2017 Provides services to public 24 14 24 26 8 0 3 36 40 53
2017 Does not provide services to public 8 17 26 17 22 3 7 43 27 72
2014 Provides services to public 8 24 33 19 12 0 5 32 33 64
2014 Does not provide services to public 2 20 31 23 16 3 4 42 24 84
2011 Provides services to public 12 33 32 11 8 2 3 19 47 63
2011 Does not provide services to public 7 34 27 14 15 0 3 30 42 73
2008 Provides services to public 19 34 26 13 3 0 5 17 56 62
2008 Does not provide services to public 3 22 39 20 10 2 3 32 27 59

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 30 27 8 6 2 0 14 59 51
2019 Does not provide services to public 17 21 33 17 9 1 1 26 40 70
2017 Provides services to public 23 38 19 10 7 0 3 18 63 53
2017 Does not provide services to public 7 25 37 5 17 2 6 23 35 72
2014 Provides services to public 8 22 32 16 14 2 6 33 33 63
2014 Does not provide services to public 5 14 33 24 14 6 3 42 21 84
2011 Provides services to public 27 27 23 17 3 0 3 21 56 63
2011 Does not provide services to public 15 22 25 20 17 1 0 37 37 73
2008 Provides services to public 41 30 20 5 3 0 2 8 72 61
2008 Does not provide services to public 12 36 31 14 2 7 0 16 51 59

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 30 28 13 9 2 0 23 49 51
2019 Does not provide services to public 4 22 36 27 11 0 0 38 26 70
2017 Provides services to public 27 16 33 16 5 0 3 22 44 53
2017 Does not provide services to public 6 13 45 17 15 0 4 34 20 72
2014 Provides services to public 11 26 32 21 9 0 1 30 38 63
2014 Does not provide services to public 4 16 34 23 15 6 2 41 22 84

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 2 12 36 29 21 0 0 50 14 51
2019 Does not provide services to public 0 10 24 37 28 0 1 65 10 70

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 39 26 10 2 0 0 62 12 51
2019 Does not provide services to public 29 39 17 13 1 1 0 68 14 70

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 20 12 6 8 0 0 74 14 51
2019 Does not provide services to public 69 20 3 6 3 0 0 89 8 70
2017 Provides services to public 46 35 11 3 5 0 0 81 9 53
2017 Does not provide services to public 58 25 10 6 1 0 0 83 8 72
2014 Provides services to public 43 30 11 13 3 0 0 73 16 64
2014 Does not provide services to public 54 21 15 7 2 0 0 75 10 84

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 22 10 12 2 0 0 76 14 51
2019 Does not provide services to public 63 31 4 1 0 0 0 94 1 70
2017 Provides services to public 45 36 16 2 2 0 0 81 3 53
2017 Does not provide services to public 51 35 10 2 1 0 0 86 4 72
2014 Provides services to public 43 44 5 6 2 0 0 87 8 64
2014 Does not provide services to public 42 40 10 2 5 0 1 83 7 84

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 42 10 2 4 0 0 84 6 51
2019 Does not provide services to public 61 27 6 6 0 0 0 89 6 70

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 51 16 4 2 0 0 78 6 51
2019 Does not provide services to public 44 46 7 3 0 0 0 90 3 69
2017 Provides services to public 48 29 10 10 0 2 0 79 11 53
2017 Does not provide services to public 42 48 9 1 0 0 0 90 1 72
2014 Provides services to public 39 49 10 2 0 2 0 89 2 64
2014 Does not provide services to public 51 31 12 2 1 1 1 84 4 84
2011 Provides services to public 33 51 11 4 1 0 0 84 6 64
2011 Does not provide services to public 41 41 14 1 3 0 1 82 4 72

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 37 16 8 0 2 0 76 8 51
2019 Does not provide services to public 43 40 12 4 0 0 1 84 4 70
2017 Provides services to public 52 31 10 3 0 2 2 86 4 53
2017 Does not provide services to public 43 33 15 5 0 4 0 79 5 71
2014 Provides services to public 40 44 8 5 0 2 1 87 5 64
2014 Does not provide services to public 50 29 12 4 2 2 1 82 6 84

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 32 8 4 0 0 0 88 4 51
2019 Does not provide services to public 66 30 3 1 0 0 0 96 1 70
2017 Provides services to public 54 32 5 3 5 0 0 86 9 53
2017 Does not provide services to public 45 46 5 4 0 0 0 91 4 72
2014 Provides services to public 56 36 5 3 0 0 0 92 3 64
2014 Does not provide services to public 59 30 6 5 0 0 0 89 5 84
2011 Provides services to public 42 47 6 1 3 0 0 90 4 64
2011 Does not provide services to public 58 27 6 5 3 1 0 86 8 72
2008 Provides services to public 37 26 11 18 8 0 0 63 26 62
2008 Does not provide services to public 51 39 3 7 0 0 0 90 7 59

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 14 10 20 10 10 6 52 36 50
2019 Does not provide services to public 42 28 7 6 1 4 12 83 8 70
2017 Provides services to public 27 29 19 5 10 3 5 62 17 53
2017 Does not provide services to public 32 43 12 5 3 1 4 80 8 72
2014 Provides services to public 34 28 13 14 3 5 3 68 19 64
2014 Does not provide services to public 31 27 14 11 7 5 6 64 20 84

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 24 20 14 8 0 0 58 22 51
2019 Does not provide services to public 47 37 10 4 0 1 0 85 4 70
2017 Provides services to public 30 47 5 9 4 4 2 81 13 52
2017 Does not provide services to public 41 32 21 6 0 0 0 73 6 71
2014 Provides services to public 33 46 10 5 5 3 0 81 10 64
2014 Does not provide services to public 43 30 15 7 5 0 0 73 12 84
2011 Provides services to public 29 47 13 5 3 3 0 78 8 64
2011 Does not provide services to public 40 31 12 7 3 6 1 77 10 73
2008 Provides services to public 24 27 8 24 10 6 0 55 36 62
2008 Does not provide services to public 44 31 7 8 3 5 2 80 13 59

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 36 20 8 6 2 0 66 14 51
2019 Does not provide services to public 42 26 24 6 1 1 0 69 7 69

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 13 16 24 14 12 17 4 37 33 51
2019 Does not provide services to public 17 23 24 10 0 20 6 54 14 70
2017 Provides services to public 14 25 11 16 7 13 15 54 32 52
2017 Does not provide services to public 20 24 23 12 6 12 3 52 21 72
2014 Provides services to public 14 35 11 15 10 11 4 57 29 64
2014 Does not provide services to public 21 28 11 13 11 13 5 59 29 84
2011 Provides services to public 15 34 17 7 9 15 3 60 20 64
2011 Does not provide services to public 23 22 12 8 15 14 7 56 29 73

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 24 4 4 6 0 0 86 10 51
2019 Does not provide services to public 67 30 1 1 0 0 0 97 1 70
2017 Provides services to public 45 49 7 0 0 0 0 93 0 53
2017 Does not provide services to public 52 43 1 1 2 0 0 95 4 72
2014 Provides services to public 53 36 1 6 3 0 0 89 10 64
2014 Does not provide services to public 48 38 5 8 1 0 0 86 10 84
2011 Provides services to public 27 47 1 12 12 0 0 75 24 64
2011 Does not provide services to public 34 47 9 7 3 0 0 81 9 73
2008 Provides services to public 44 35 5 11 5 0 0 79 16 62
2008 Does not provide services to public 54 37 5 3 0 0 0 92 3 59

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 16 6 4 8 0 0 82 12 51
2019 Does not provide services to public 58 31 4 4 1 0 1 90 6 70
2017 Provides services to public 60 21 5 9 5 0 0 81 14 53
2017 Does not provide services to public 55 37 4 1 2 0 0 92 4 72
2014 Provides services to public 41 32 8 17 3 0 0 72 20 64
2014 Does not provide services to public 51 24 12 10 4 0 0 75 13 84
2011 Provides services to public 39 40 9 11 1 0 0 79 12 64
2011 Does not provide services to public 41 43 8 5 3 0 0 83 8 72

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 26 6 0 6 0 0 88 6 51
2019 Does not provide services to public 67 26 4 3 0 0 0 93 3 70
2017 Provides services to public 43 42 7 5 3 0 0 84 9 53
2017 Does not provide services to public 50 39 7 1 1 0 1 90 2 72
2014 Provides services to public 49 34 9 2 5 2 0 84 6 64
2014 Does not provide services to public 45 36 7 11 1 0 0 81 12 84

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 73 16 2 4 6 0 0 89 10 51
2019 Does not provide services to public 86 10 1 3 0 0 0 96 3 70
2017 Provides services to public 77 16 2 5 0 0 0 93 5 53
2017 Does not provide services to public 73 20 0 6 0 0 0 94 6 72
2014 Provides services to public 83 9 1 3 3 0 0 92 6 64
2014 Does not provide services to public 73 17 5 1 4 0 0 91 5 84
2011 Provides services to public 69 28 0 0 2 0 1 98 2 64
2011 Does not provide services to public 72 20 3 0 4 0 1 93 4 73
2008 Provides services to public 73 15 5 6 0 0 2 89 7 62
2008 Does not provide services to public 81 10 5 3 0 0 0 92 3 59

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 90 8 2 0 0 0 0 98 0 51
2019 Does not provide services to public 89 8 3 0 0 0 0 97 0 69
2017 Provides services to public 86 11 2 2 0 0 0 97 2 53
2017 Does not provide services to public 87 13 0 0 0 0 0 100 0 72
2014 Provides services to public 86 10 0 3 2 0 0 95 5 64
2014 Does not provide services to public 81 14 1 1 1 0 1 96 2 84
2011 Provides services to public 88 8 1 3 0 0 0 96 3 64
2011 Does not provide services to public 86 7 4 1 1 0 0 93 3 72
2008 Provides services to public 87 10 0 2 0 0 2 98 2 62
2008 Does not provide services to public 86 10 2 2 0 0 0 97 2 59

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 96 4 0 0 0 0 0 100 0 51
2019 Does not provide services to public 94 4 0 1 0 0 0 99 1 70
2017 Provides services to public 89 7 2 0 2 0 0 96 2 53
2017 Does not provide services to public 85 11 4 0 0 0 0 96 0 72
2014 Provides services to public 87 6 2 2 0 2 1 97 2 64
2014 Does not provide services to public 85 10 2 0 2 0 1 95 2 84
2011 Provides services to public 89 6 1 3 0 0 0 96 3 64
2011 Does not provide services to public 88 9 0 3 0 0 0 97 3 73
2008 Provides services to public 92 5 2 2 0 0 0 97 2 62
2008 Does not provide services to public 92 5 2 2 0 0 0 97 2 59

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 68 22 8 0 2 0 0 90 2 51
2019 Does not provide services to public 74 23 3 0 0 0 0 97 0 70

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 44 10 16 2 0 2 71 19 50
2019 Does not provide services to public 35 41 9 7 3 0 5 80 11 69

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 36 4 2 0 2 2 94 2 51
2019 Does not provide services to public 67 20 7 0 0 3 3 92 0 69

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 51
2019 Does not provide services to public 9 91 70

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 9 12 16 6 6 41 10 43 24 51
2019 Does not provide services to public 14 10 14 3 0 43 16 58 7 70
2017 Provides services to public 8 18 20 9 3 27 15 45 21 53
2017 Does not provide services to public 23 15 15 5 1 30 11 65 10 72
2014 Provides services to public 15 14 16 9 0 32 14 54 17 64
2014 Does not provide services to public 15 15 23 3 6 29 9 48 15 84

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 40 14 8 2 11 2 72 12 51
2019 Does not provide services to public 35 29 14 4 0 16 1 78 5 70
2017 Provides services to public 25 44 16 4 4 5 4 75 8 52
2017 Does not provide services to public 41 29 12 5 0 11 3 80 6 72
2014 Provides services to public 28 38 17 8 0 6 3 72 9 64
2014 Does not provide services to public 29 23 23 6 4 14 1 62 11 84
2011 Provides services to public 30 42 13 6 3 6 0 76 10 64
2011 Does not provide services to public 32 42 15 5 0 5 1 78 6 73

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 9 14 20 0 2 47 8 52 4 51
2019 Does not provide services to public 14 10 12 1 0 46 17 65 3 70
2017 Provides services to public 14 15 14 3 3 27 24 58 14 53
2017 Does not provide services to public 21 14 16 2 0 35 12 65 4 71
2014 Provides services to public 18 17 14 2 3 30 16 65 9 64
2014 Does not provide services to public 16 8 20 1 1 44 10 52 5 84

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 21 34 24 2 2 17 0 66 5 51
2019 Does not provide services to public 35 26 14 3 0 19 3 78 4 70
2017 Provides services to public 26 30 14 3 2 10 15 74 7 53
2017 Does not provide services to public 40 32 15 1 0 11 1 82 1 71
2014 Provides services to public 35 32 14 2 2 14 2 79 4 64
2014 Does not provide services to public 38 24 20 1 1 14 2 74 3 84
2011 Provides services to public 33 41 11 1 1 12 0 85 3 64
2011 Does not provide services to public 36 39 9 1 0 15 0 87 2 73

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 14 86 51
2019 Does not provide services to public 14 86 70
2017 Provides services to public 14 86 53
2017 Does not provide services to public 13 87 72
2014 Provides services to public 23 77 64
2014 Does not provide services to public 22 78 84

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Does not provide services to public 78 22 10
2014 Provides services to public 66 34 15
2014 Does not provide services to public 95 5 17

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 49 30 0 21 0 0 0 79 21 10
2014 Does not provide services to public 55 28 6 11 0 0 0 83 11 16
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 32 2 2 6 0 0 90 8 51
2019 Does not provide services to public 72 20 6 1 0 1 0 93 1 70
2017 Provides services to public 51 23 11 5 9 2 0 75 14 53
2017 Does not provide services to public 56 31 9 2 1 0 0 87 4 72

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 45 6 20 2 4 0 71 23 51
2019 Does not provide services to public 37 44 9 7 3 0 0 81 10 70
2017 Provides services to public 37 49 5 7 2 0 0 86 9 53
2017 Does not provide services to public 56 35 7 1 1 0 0 91 2 72

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 35 14 18 2 0 0 66 20 51
2019 Does not provide services to public 41 42 9 7 1 0 0 83 8 70
2017 Provides services to public 19 42 23 7 9 0 0 62 16 53
2017 Does not provide services to public 35 42 11 12 0 0 0 77 12 72

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 33 14 4 4 0 0 78 8 51
2019 Does not provide services to public 49 29 13 7 1 0 0 78 9 70
2017 Provides services to public 22 27 26 9 12 0 4 51 22 51
2017 Does not provide services to public 23 32 19 13 12 0 1 56 25 72

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 16 32 12 18 22 0 0 48 40 50
2019 Does not provide services to public 26 30 23 13 7 0 0 56 20 69
2017 Provides services to public 14 19 25 16 24 0 2 34 40 52
2017 Does not provide services to public 19 34 26 13 7 0 0 53 21 71

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 30 20 10 10 0 0 60 20 50
2019 Does not provide services to public 35 36 17 10 1 0 0 71 12 70
2017 Provides services to public 18 31 19 13 15 0 4 52 28 52
2017 Does not provide services to public 30 27 22 12 5 0 4 60 17 70

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 14 30 16 22 0 0 32 38 50
2019 Does not provide services to public 26 28 19 17 10 0 0 54 27 70
2017 Provides services to public 16 24 16 19 23 2 0 41 43 53
2017 Does not provide services to public 18 33 26 7 16 0 0 51 23 72

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 25 4 6 0 0 0 90 6 51
2019 Does not provide services to public 56 29 9 4 1 0 1 86 6 70
2017 Provides services to public 46 18 11 11 4 0 11 72 16 52
2017 Does not provide services to public 45 30 11 1 2 0 11 84 4 72

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 22 13 6 6 0 0 75 12 51
2019 Does not provide services to public 40 28 20 6 6 0 1 68 11 70
2017 Provides services to public 25 43 13 11 9 0 0 67 20 52
2017 Does not provide services to public 32 34 22 5 6 0 1 67 11 72

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 30 26 14 4 0 0 56 18 50
2019 Does not provide services to public 32 40 16 7 3 0 1 74 10 70
2017 Provides services to public 22 31 24 14 7 0 2 54 22 52
2017 Does not provide services to public 33 33 22 10 0 1 1 68 10 72

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 22 33 4 6 0 0 57 10 49
2019 Does not provide services to public 27 40 17 12 3 0 1 68 15 70
2017 Provides services to public 24 31 16 20 7 0 2 56 28 52
2017 Does not provide services to public 28 40 22 5 4 0 1 69 8 72

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 42 14 8 6 0 0 72 14 50
2019 Does not provide services to public 40 34 17 4 3 0 1 75 7 70
2017 Provides services to public 23 25 29 11 9 0 4 49 20 52
2017 Does not provide services to public 37 40 15 4 4 0 1 78 7 72

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 24 14 16 4 2 0 65 20 50
2019 Does not provide services to public 53 34 6 3 1 0 3 90 4 70

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 28 26 4 2 0 0 68 6 50
2019 Does not provide services to public 38 36 14 4 7 0 0 74 12 70
2017 Provides services to public 33 25 5 19 12 2 4 62 33 52
2017 Does not provide services to public 41 31 19 5 2 0 2 74 7 72

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 78 10 4 6 2 0 0 88 8 50
2019 Does not provide services to public 68 19 9 3 0 0 1 88 3 69
2017 Provides services to public 60 14 10 7 7 0 2 75 14 53
2017 Does not provide services to public 71 12 6 9 1 0 0 83 10 72

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 84 10 0 0 2 0 4 98 2 50
2019 Does not provide services to public 81 9 1 0 0 0 8 98 0 70
2017 Provides services to public 77 9 4 3 2 0 5 91 5 53
2017 Does not provide services to public 83 6 2 1 1 0 6 95 3 72

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 84 0 6 2 6 0 2 85 8 50
2019 Does not provide services to public 89 7 1 1 0 0 1 97 1 70
2017 Provides services to public 50 27 12 5 3 0 2 79 9 53
2017 Does not provide services to public 50 28 9 4 5 0 5 82 9 72

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 16 16 2 6 0 0 76 8 50
2019 Does not provide services to public 67 24 6 1 0 0 1 93 1 70
2017 Provides services to public 52 16 22 9 0 0 2 69 9 53
2017 Does not provide services to public 64 17 8 5 1 1 4 85 6 72

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 12 10 6 6 0 0 78 12 50
2019 Does not provide services to public 70 15 11 1 1 0 1 86 3 70
2017 Provides services to public 50 10 8 3 0 0 29 85 5 52
2017 Does not provide services to public 54 14 6 0 1 0 25 90 2 72

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 8 8 4 0 0 18 85 5 50
2019 Does not provide services to public 58 12 7 3 1 0 19 86 6 69
2017 Provides services to public 64 20 7 8 0 0 2 85 8 52
2017 Does not provide services to public 82 8 2 1 0 0 6 96 1 71

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 24 14 0 0 0 0 86 0 50
2019 Does not provide services to public 77 14 3 0 0 0 6 97 0 70
2017 Provides services to public 66 12 9 4 4 0 5 83 7 52
2017 Does not provide services to public 78 9 1 4 4 0 4 90 8 72

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 86 0 6 2 0 2 4 92 2 50
2019 Does not provide services to public 87 4 0 3 1 0 4 96 4 70
2017 Provides services to public 49 35 11 4 0 0 2 86 4 52
2017 Does not provide services to public 53 34 5 5 0 0 2 90 5 71

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 24 14 2 6 0 6 77 8 50
2019 Does not provide services to public 45 37 7 6 1 0 3 85 7 70

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 10 30 41 12 8 0 0 39 20 51
2019 Does not provide services to public 29 37 21 10 3 0 0 66 13 70
2017 Provides services to public 7 26 41 19 5 0 2 33 25 53
2017 Does not provide services to public 17 40 30 10 2 0 0 57 13 72

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 12 25 35 16 12 0 0 28 37 49
2019 Does not provide services to public 4 13 28 35 20 0 0 54 17 70
2017 Provides services to public 5 22 37 22 12 0 2 35 27 53
2017 Does not provide services to public 5 13 27 25 30 0 0 56 17 71
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 42 11 6 2 2 0 38 62 51
2019 Does not provide services to public 46 36 8 7 1 0 1 46 54 69
2017 Provides services to public 41 14 19 8 11 5 2 44 56 53
2017 Does not provide services to public 42 26 17 5 5 1 3 43 57 72

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 57 43 30
2019 Does not provide services to public 42 58 36

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 66 34 29
2019 Does not provide services to public 69 31 37

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 18 8 6 18 0 6 65 26 50
2019 Does not provide services to public 49 15 16 9 4 1 6 69 14 69

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 11 18 14 0 4 4 65 15 28
2019 Does not provide services to public 54 13 5 11 0 3 14 81 13 37
2017 Provides services to public 30 41 17 0 8 0 4 74 8 27
2017 Does not provide services to public 25 43 4 10 8 0 9 75 20 39

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 10 14 10 14 7 28 41 37 29
2019 Does not provide services to public 8 8 10 16 24 3 30 25 61 37
2017 Provides services to public 0 20 14 31 25 0 10 22 62 27
2017 Does not provide services to public 0 17 13 14 18 11 27 27 52 39
Date modified: