2019 Public Service Employee Survey Results by Theme for Office of the Chief Electoral Officer by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 41 30 15 8 5 0 0 72 13 49
2019 Non-shift worker 47 33 10 6 4 0 0 81 10 457
2018 Shift worker 56 9 26 9 0 0 0 65 9 11
2018 Non-shift worker 38 43 11 6 1 0 0 81 8 347
2017 Shift worker 57 33 5 5 0 0 0 90 5 18
2017 Non-shift worker 36 43 12 5 4 0 0 79 9 407
2014 Shift worker 34 38 11 14 3 0 0 72 17 28
2014 Non-shift worker 30 45 12 9 4 0 0 75 13 395
2011 Shift worker 44 25 13 13 6 0 0 69 19 16
2011 Non-shift worker 30 41 15 8 6 0 0 72 13 394
2008 Shift worker 50 20 10 20 0 0 0 70 20 10
2008 Non-shift worker 30 45 12 9 4 0 0 75 14 251

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 23 21 9 0 0 0 70 9 48
2019 Non-shift worker 43 35 10 6 5 0 0 78 12 456
2018 Shift worker 37 38 17 9 0 0 0 74 9 11
2018 Non-shift worker 38 43 12 5 2 1 0 81 7 346
2017 Shift worker 51 22 28 0 0 0 0 72 0 18
2017 Non-shift worker 37 36 14 9 4 0 0 73 14 408

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 22 19 3 2 0 0 75 6 49
2019 Non-shift worker 60 30 7 2 1 0 0 90 3 454
2018 Shift worker 61 30 9 0 0 0 0 91 0 10
2018 Non-shift worker 56 33 8 2 1 0 0 89 3 346
2017 Shift worker 57 23 20 0 0 0 0 80 0 18
2017 Non-shift worker 55 35 9 1 1 0 0 89 2 407
2014 Shift worker 49 44 3 3 0 0 0 93 3 28
2014 Non-shift worker 62 27 6 3 1 0 0 90 4 395
2011 Shift worker 47 47 0 6 0 0 0 94 6 17
2011 Non-shift worker 53 34 9 3 1 0 0 88 4 395

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 32 19 2 2 0 0 77 4 49
2019 Non-shift worker 51 32 10 4 2 0 0 84 6 457
2018 Shift worker 56 27 9 9 0 0 0 83 9 11
2018 Non-shift worker 45 38 11 4 2 0 0 83 6 348
2017 Shift worker 45 34 16 5 0 0 0 78 5 18
2017 Non-shift worker 44 39 10 3 4 0 0 83 7 407
2014 Shift worker 34 56 6 0 3 0 0 90 3 28
2014 Non-shift worker 38 40 13 6 3 0 0 78 9 396
2011 Shift worker 44 31 13 13 0 0 0 75 13 16
2011 Non-shift worker 39 41 9 7 3 0 0 81 10 396
2008 Shift worker 40 50 10 0 0 0 0 90 0 10
2008 Non-shift worker 31 52 10 3 5 0 0 82 8 252

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 63 21 8 6 2 0 0 84 9 49
2019 Non-shift worker 51 25 13 6 5 0 0 77 11 457
2018 Shift worker 71 10 9 9 0 0 0 81 9 10
2018 Non-shift worker 45 32 15 5 2 1 0 78 7 347
2017 Shift worker 52 32 16 0 0 0 0 84 0 18
2017 Non-shift worker 39 39 13 5 3 0 0 78 8 406
2014 Shift worker 35 45 14 3 3 0 0 80 6 28
2014 Non-shift worker 27 41 16 10 5 1 0 69 15 395
2011 Shift worker 24 35 29 6 0 6 0 63 6 17
2011 Non-shift worker 27 37 17 11 6 1 0 66 17 393

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 60 21 10 9 0 0 0 82 9 49
2019 Non-shift worker 49 30 9 7 4 0 0 79 12 455
2018 Shift worker 65 9 17 9 0 0 0 74 9 11
2018 Non-shift worker 44 35 13 6 2 0 0 80 8 346
2017 Shift worker 51 38 7 5 0 0 0 89 5 18
2017 Non-shift worker 39 41 10 5 4 0 0 81 10 406
2014 Shift worker 39 41 7 10 3 0 0 80 13 28
2014 Non-shift worker 29 43 12 12 4 1 0 72 16 394
2011 Shift worker 24 47 24 6 0 0 0 71 6 17
2011 Non-shift worker 30 39 15 11 5 0 0 69 16 395
2008 Shift worker 50 40 10 0 0 0 0 90 0 10
2008 Non-shift worker 25 39 18 12 7 0 0 63 19 252

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 17 15 7 15 2 3 62 22 49
2019 Non-shift worker 42 25 12 9 9 3 1 70 18 457
2018 Shift worker 45 9 18 27 0 0 0 55 27 11
2018 Non-shift worker 39 25 17 9 6 1 1 66 16 348
2017 Shift worker 39 17 27 12 0 5 0 59 12 18
2017 Non-shift worker 35 24 20 11 6 4 1 62 17 407
2014 Shift worker 34 28 11 14 6 3 4 66 22 28
2014 Non-shift worker 27 25 17 12 12 6 1 55 26 395
2011 Shift worker 29 24 18 12 12 6 0 56 25 17
2011 Non-shift worker 28 23 18 15 12 3 1 53 28 396
2008 Shift worker 30 30 30 0 10 0 0 60 10 10
2008 Non-shift worker 22 27 17 19 12 3 0 51 31 252
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 19 17 4 0 2 9 76 4 49
2019 Non-shift worker 54 25 12 3 2 2 3 82 5 458

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 60 25 8 5 0 0 1 86 5 49
2019 Non-shift worker 53 30 10 4 2 0 0 84 7 457
2018 Shift worker 54 38 0 9 0 0 0 91 9 11
2018 Non-shift worker 53 30 9 4 2 0 1 85 6 345
2017 Shift worker 73 22 5 0 0 0 0 95 0 18
2017 Non-shift worker 44 37 10 5 2 0 1 83 7 408
2014 Shift worker 62 21 3 6 3 3 0 86 10 28
2014 Non-shift worker 41 36 10 5 4 3 1 80 10 396
2011 Shift worker 41 24 18 12 6 0 0 65 18 17
2011 Non-shift worker 43 29 12 6 8 2 1 74 13 397
2008 Shift worker 30 70 0 0 0 0 0 100 0 10
2008 Non-shift worker 33 30 16 10 9 2 1 64 19 252

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 25 6 5 0 0 5 88 6 48
2019 Non-shift worker 53 27 11 5 4 1 0 80 9 455
2018 Shift worker 56 36 0 0 9 0 0 91 9 11
2018 Non-shift worker 51 32 10 5 2 0 0 83 8 345
2017 Shift worker 72 22 5 0 0 0 0 95 0 18
2017 Non-shift worker 42 38 7 8 3 0 0 81 12 407
2014 Shift worker 55 31 7 3 3 0 0 87 6 28
2014 Non-shift worker 40 34 11 8 5 1 0 75 13 396
2011 Shift worker 29 29 12 12 18 0 0 59 29 17
2011 Non-shift worker 39 35 8 10 8 1 1 74 18 397
2008 Shift worker 20 50 30 0 0 0 0 70 0 10
2008 Non-shift worker 29 31 13 16 10 1 0 60 26 252

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 30 10 6 3 0 0 81 9 49
2019 Non-shift worker 57 25 8 8 3 0 0 82 11 457
2018 Shift worker 45 28 18 0 9 0 0 74 9 11
2018 Non-shift worker 54 28 10 5 3 0 0 82 8 346
2017 Shift worker 67 22 10 0 0 0 0 90 0 18
2017 Non-shift worker 50 29 10 5 5 0 0 79 10 404
2014 Shift worker 51 28 7 10 3 0 0 80 13 28
2014 Non-shift worker 44 33 11 6 6 1 0 77 12 395

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 25 4 3 3 5 2 88 7 49
2019 Non-shift worker 47 30 9 6 6 3 0 79 12 458
2018 Shift worker 56 26 9 0 0 0 9 91 0 11
2018 Non-shift worker 37 34 11 7 4 6 0 76 12 349
2017 Shift worker 56 39 0 0 0 5 0 100 0 18
2017 Non-shift worker 32 35 14 9 5 4 0 70 15 408
2014 Shift worker 59 25 7 7 3 0 0 83 10 28
2014 Non-shift worker 23 38 16 12 6 4 0 65 19 394
2011 Shift worker 24 41 6 24 0 6 0 69 25 17
2011 Non-shift worker 26 34 16 11 7 5 1 64 19 396

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 24 13 2 3 2 2 80 6 49
2019 Non-shift worker 46 31 8 8 5 2 0 78 13 458
2018 Shift worker 56 35 0 9 0 0 0 91 9 11
2018 Non-shift worker 36 39 14 7 2 1 0 76 10 345
2017 Shift worker 40 39 10 5 0 5 0 84 6 18
2017 Non-shift worker 27 41 16 9 5 1 0 69 15 408
2014 Shift worker 40 47 7 3 3 0 0 87 6 28
2014 Non-shift worker 22 42 18 10 7 2 0 65 17 395
2011 Shift worker 24 35 12 6 12 12 0 67 20 17
2011 Non-shift worker 29 35 17 11 7 1 1 64 19 395
2008 Shift worker 60 20 10 10 0 0 0 80 10 10
2008 Non-shift worker 30 32 15 11 10 2 0 63 22 252

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 31 9 3 5 7 0 81 9 49
2019 Non-shift worker 34 33 14 8 7 3 0 70 15 458
2018 Shift worker 65 26 9 0 0 0 0 91 0 11
2018 Non-shift worker 24 38 16 11 4 6 0 66 17 349
2017 Shift worker 39 40 0 15 0 5 0 84 16 18
2017 Non-shift worker 16 40 19 13 8 5 0 58 21 407
2014 Shift worker 34 40 13 10 3 0 0 74 13 28
2014 Non-shift worker 15 36 21 16 8 5 0 53 25 395
2011 Shift worker 12 35 24 12 12 6 0 50 25 17
2011 Non-shift worker 16 39 19 15 7 4 0 57 22 396
2008 Non-shift worker 16 37 17 19 8 4 0 55 28 252

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 24 13 3 3 5 0 79 7 49
2019 Non-shift worker 30 34 14 12 7 3 0 67 19 457
2018 Shift worker 46 36 9 0 0 9 0 91 0 11
2018 Non-shift worker 22 40 19 11 5 3 0 64 16 348
2017 Shift worker 34 40 11 10 0 5 0 78 11 18
2017 Non-shift worker 19 38 17 16 7 2 0 59 24 406
2014 Shift worker 32 27 15 14 6 7 0 63 22 28
2014 Non-shift worker 16 34 18 20 9 3 0 51 30 394
2011 Shift worker 12 35 18 12 24 0 0 47 35 17
2011 Non-shift worker 15 36 19 19 10 2 0 51 29 396
2008 Shift worker 20 30 20 10 10 10 0 56 22 10
2008 Non-shift worker 13 29 18 26 13 1 0 43 39 250
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 29 13 3 6 0 1 78 9 49
2019 Non-shift worker 39 39 9 8 4 0 0 78 13 457
2018 Shift worker 46 37 9 0 9 0 0 83 9 11
2018 Non-shift worker 40 37 13 7 3 0 0 77 10 348
2017 Shift worker 45 34 16 5 0 0 0 79 5 18
2017 Non-shift worker 32 38 14 10 5 1 0 71 16 408
2014 Shift worker 34 42 11 10 3 0 0 76 13 28
2014 Non-shift worker 27 37 17 12 7 0 0 64 19 396
2011 Shift worker 35 41 12 12 0 0 0 76 12 17
2011 Non-shift worker 27 42 11 13 7 0 0 69 20 396

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 34 14 5 4 0 0 76 9 49
2019 Non-shift worker 38 40 8 10 3 0 0 79 13 454
2018 Shift worker 36 47 9 0 9 0 0 83 9 11
2018 Non-shift worker 36 41 13 8 2 0 0 78 10 349
2017 Shift worker 50 10 11 29 0 0 0 60 29 18
2017 Non-shift worker 30 41 14 10 5 0 0 71 15 406

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 29 11 3 4 0 0 82 7 49
2019 Non-shift worker 48 32 11 5 3 0 0 80 9 454
2018 Shift worker 65 18 9 9 0 0 0 83 9 11
2018 Non-shift worker 50 33 9 6 2 0 0 82 8 348
2017 Shift worker 67 16 12 0 0 5 0 87 0 18
2017 Non-shift worker 37 42 8 9 5 0 0 78 14 408
2014 Shift worker 48 35 10 4 3 0 0 83 7 28
2014 Non-shift worker 36 36 12 10 5 1 1 73 15 396
2011 Shift worker 41 35 0 18 6 0 0 76 24 17
2011 Non-shift worker 39 37 8 8 7 0 1 77 16 396
2008 Shift worker 30 70 0 0 0 0 0 100 0 10
2008 Non-shift worker 21 38 14 13 12 0 0 60 25 252

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 39 13 4 0 0 3 82 4 49
2019 Non-shift worker 44 36 10 7 2 0 1 80 10 456
2018 Shift worker 36 46 9 9 0 0 0 82 9 11
2018 Non-shift worker 44 40 9 3 2 0 1 86 5 349
2017 Shift worker 63 10 21 5 0 0 0 73 5 18
2017 Non-shift worker 43 40 9 5 1 0 1 85 6 407
2014 Shift worker 41 39 6 7 7 0 0 80 14 28
2014 Non-shift worker 39 39 11 7 3 1 0 79 10 396
2011 Shift worker 29 41 18 6 0 0 6 75 6 17
2011 Non-shift worker 39 40 10 6 3 0 2 80 10 395
2008 Shift worker 20 60 20 0 0 0 0 80 0 10
2008 Non-shift worker 21 35 21 13 8 1 0 57 22 252

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 21 12 9 4 6 0 73 15 49
2019 Non-shift worker 37 32 13 10 4 3 1 71 15 455
2018 Shift worker 37 37 9 0 9 9 0 81 9 11
2018 Non-shift worker 36 36 14 7 4 1 1 74 11 350
2017 Shift worker 38 55 0 0 0 7 0 100 0 18
2017 Non-shift worker 43 34 10 6 3 4 0 80 10 406
2014 Shift worker 37 32 7 3 7 7 7 80 12 28
2014 Non-shift worker 41 32 9 8 7 2 1 76 15 396
2011 Shift worker 29 35 12 12 6 0 6 69 19 17
2011 Non-shift worker 35 36 13 8 5 1 1 73 14 395
2008 Shift worker 20 20 50 10 0 0 0 40 10 10
2008 Non-shift worker 12 33 19 19 15 1 0 46 35 252

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 23 11 9 10 4 6 66 21 49
2019 Non-shift worker 27 25 13 15 12 4 3 56 29 458
2018 Shift worker 28 37 9 9 9 9 0 72 19 11
2018 Non-shift worker 23 28 16 14 13 1 4 54 29 350
2017 Shift worker 22 38 15 7 0 11 7 73 8 18
2017 Non-shift worker 22 27 12 16 15 2 4 53 33 408
2014 Shift worker 14 30 10 10 18 4 15 54 34 28
2014 Non-shift worker 16 23 15 17 24 3 2 41 43 396
2011 Shift worker 18 18 24 12 18 6 6 40 33 17
2011 Non-shift worker 11 19 16 21 28 2 4 32 51 395
2008 Shift worker 10 40 20 10 10 10 0 56 22 10
2008 Non-shift worker 11 26 13 19 28 1 2 38 48 252

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 61 16 4 2 2 1 13 90 5 49
2019 Non-shift worker 54 21 12 4 3 1 5 79 8 458

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 14 8 0 0 0 24 89 0 49
2019 Non-shift worker 65 9 8 3 4 1 11 84 7 457

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 55 22 4 2 2 3 11 90 5 49
2019 Non-shift worker 60 19 10 4 2 1 4 83 6 455

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 20 7 2 2 5 13 87 5 49
2019 Non-shift worker 55 17 11 6 3 3 5 79 9 455

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 63 10 13 0 0 1 13 85 0 49
2019 Non-shift worker 62 15 7 4 2 3 7 85 7 456

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 66 14 9 0 0 3 8 89 0 49
2019 Non-shift worker 70 12 8 2 2 1 5 87 4 458

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 71 13 2 0 0 3 10 97 0 49
2019 Non-shift worker 74 8 5 3 1 3 5 90 4 454

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 69 12 3 0 0 0 15 96 0 49
2019 Non-shift worker 78 5 4 1 1 2 10 94 2 456

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 25 11 16 4 2 0 69 20 49
2019 Non-shift worker 41 37 8 9 5 0 0 78 14 453
2018 Shift worker 46 27 26 0 0 0 0 74 0 11
2018 Non-shift worker 37 39 12 6 4 0 1 78 10 344
2017 Shift worker 52 16 32 0 0 0 0 68 0 18
2017 Non-shift worker 35 41 12 6 5 0 1 77 11 407
2014 Shift worker 24 53 14 7 3 0 0 77 10 28
2014 Non-shift worker 28 42 13 10 6 0 0 71 16 396
2011 Shift worker 24 35 24 18 0 0 0 59 18 17
2011 Non-shift worker 31 43 11 8 6 0 1 75 14 393

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 22 14 13 8 0 0 65 21 49
2019 Non-shift worker 44 30 12 8 5 0 0 75 13 456
2018 Shift worker 56 18 0 26 0 0 0 74 26 11
2018 Non-shift worker 41 38 10 6 4 0 0 79 10 343
2017 Shift worker 52 33 5 10 0 0 0 85 10 18
2017 Non-shift worker 41 36 10 8 5 0 1 77 13 405
2014 Shift worker 24 38 25 7 3 0 3 64 10 28
2014 Non-shift worker 35 37 12 10 6 0 0 72 16 396

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 55 21 14 8 0 2 0 78 8 49
2019 Non-shift worker 44 36 11 6 3 0 0 80 9 450
2018 Shift worker 56 26 9 9 0 0 0 82 9 11
2018 Non-shift worker 41 36 14 7 1 0 0 77 8 347
2017 Shift worker 46 33 12 10 0 0 0 78 10 18
2017 Non-shift worker 39 37 16 5 3 0 0 77 8 407
2014 Shift worker 31 45 14 3 3 3 0 79 7 28
2014 Non-shift worker 30 43 14 8 5 0 0 74 13 396
2011 Shift worker 35 35 18 0 0 12 0 80 0 17
2011 Non-shift worker 38 39 14 6 2 1 0 77 9 397

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 33 16 9 6 2 0 69 15 48
2019 Non-shift worker 30 39 17 8 3 3 0 71 11 459
2018 Shift worker 36 38 17 0 9 0 0 74 9 11
2018 Non-shift worker 27 43 17 7 2 3 1 72 9 348
2017 Shift worker 28 50 18 5 0 0 0 77 5 18
2017 Non-shift worker 26 42 19 5 4 2 1 70 10 407

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 12 15 7 2 2 3 75 9 48
2019 Non-shift worker 51 28 10 5 5 1 0 80 10 456
2018 Shift worker 74 26 0 0 0 0 0 100 0 11
2018 Non-shift worker 53 28 10 5 2 0 1 82 8 347
2017 Shift worker 55 33 7 0 0 5 0 93 0 18
2017 Non-shift worker 43 34 11 8 3 0 1 78 11 407
2014 Shift worker 40 28 7 10 0 7 7 80 12 28
2014 Non-shift worker 34 39 13 7 4 1 2 75 11 395
2011 Shift worker 19 63 6 6 0 6 0 87 7 16
2011 Non-shift worker 38 40 12 6 3 0 1 79 9 396

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 60 15 19 5 0 0 0 75 5 49
2019 Non-shift worker 43 33 15 6 4 0 1 76 9 453
2018 Shift worker 91 9 0 0 0 0 0 100 0 11
2018 Non-shift worker 47 32 14 3 2 0 1 80 6 349
2017 Shift worker 52 33 16 0 0 0 0 84 0 18
2017 Non-shift worker 45 35 11 6 2 0 0 81 8 408
2014 Shift worker 55 31 11 3 0 0 0 86 3 28
2014 Non-shift worker 37 37 16 7 3 1 0 74 10 396
2011 Shift worker 24 47 18 12 0 0 0 71 12 17
2011 Non-shift worker 44 34 15 5 3 0 0 77 8 394
2008 Shift worker 30 50 10 10 0 0 0 80 10 10
2008 Non-shift worker 30 40 17 10 3 0 0 71 13 252

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 61 18 6 2 5 2 6 85 8 49
2019 Non-shift worker 52 21 8 8 5 2 3 77 14 456
2017 Shift worker 67 27 0 7 0 0 0 93 7 18
2017 Non-shift worker 47 24 9 5 4 3 7 80 10 406
2014 Shift worker 38 32 0 7 3 0 20 87 13 28
2014 Non-shift worker 44 25 10 5 4 4 7 79 9 396
2011 Shift worker 12 29 35 18 6 0 0 41 24 17
2011 Non-shift worker 42 27 10 6 9 2 4 74 16 394

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Shift worker 36 27 38 49
2019 Non-shift worker 34 27 39 458
2018 Shift worker 35 10 55 11
2018 Non-shift worker 30 28 42 350
2017 Shift worker 34 27 40 18
2017 Non-shift worker 28 37 35 408
2014 Shift worker 27 31 42 28
2014 Non-shift worker 38 29 32 396
2011 Shift worker 35 18 47 17
2011 Non-shift worker 38 27 35 394

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Shift worker 0 6 20 10 53 12 17
2019 Non-shift worker 12 14 36 1 26 11 154
2017 Non-shift worker 12 19 46 3 13 8 115
2014 Non-shift worker 9 22 53 4 9999 12 151
2011 Non-shift worker 9 13 62 7 9999 10 150
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 31 9 0 2 0 0 89 2 49
2019 Non-shift worker 59 30 5 5 1 0 0 89 5 456
2018 Shift worker 63 37 0 0 0 0 0 100 0 11
2018 Non-shift worker 56 38 4 1 0 0 0 94 2 348
2017 Shift worker 38 56 5 0 0 0 0 95 0 18
2017 Non-shift worker 47 37 8 5 2 0 0 85 7 408
2014 Shift worker 45 42 7 6 0 0 0 87 6 28
2014 Non-shift worker 45 40 10 3 2 1 0 85 5 396
2011 Shift worker 24 53 18 6 0 0 0 76 6 17
2011 Non-shift worker 44 40 8 4 3 1 0 85 7 397
2008 Shift worker 40 50 10 0 0 0 0 90 0 10
2008 Non-shift worker 48 33 10 5 4 0 0 80 9 251

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 22 11 2 3 2 2 83 6 49
2019 Non-shift worker 43 43 8 3 2 0 0 87 6 457
2018 Shift worker 83 9 9 0 0 0 0 91 0 11
2018 Non-shift worker 37 45 12 4 1 1 0 82 6 349
2017 Shift worker 44 41 11 5 0 0 0 85 5 18
2017 Non-shift worker 32 47 10 8 3 1 0 79 10 406
2014 Shift worker 37 53 7 3 0 0 0 90 3 28
2014 Non-shift worker 28 49 11 8 2 1 0 78 11 396
2011 Shift worker 24 65 0 0 6 6 0 94 6 17
2011 Non-shift worker 28 47 11 9 3 1 0 76 12 397

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 7 23 32 16 19 2 1 36 31 48
2019 Non-shift worker 9 18 34 26 12 0 2 38 27 455
2018 Shift worker 9 9 18 26 38 0 0 64 18 11
2018 Non-shift worker 6 21 42 22 8 0 1 30 27 349
2017 Shift worker 5 21 22 25 27 0 0 52 26 18
2017 Non-shift worker 5 22 43 17 9 0 5 27 29 407
2014 Shift worker 13 18 39 19 3 3 4 24 33 28
2014 Non-shift worker 9 28 38 16 7 1 1 23 37 395
2011 Shift worker 12 12 47 24 0 0 6 25 25 17
2011 Non-shift worker 10 22 40 17 7 0 3 25 34 396
2008 Shift worker 10 20 40 10 0 10 10 13 38 10
2008 Non-shift worker 13 31 33 13 7 0 2 21 45 252

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 4 15 14 33 30 2 1 65 20 49
2019 Non-shift worker 7 17 22 27 24 1 2 53 24 455
2018 Shift worker 0 9 26 9 56 0 0 65 9 11
2018 Non-shift worker 7 13 28 28 21 1 2 51 20 347
2017 Shift worker 5 5 27 16 29 11 7 54 13 18
2017 Non-shift worker 8 17 29 25 13 3 6 42 27 405
2014 Shift worker 13 14 4 34 11 14 11 59 36 28
2014 Non-shift worker 9 23 31 20 11 3 3 33 34 393
2011 Shift worker 12 6 29 24 12 18 0 43 21 17
2011 Non-shift worker 9 17 30 26 12 1 5 41 28 395
2008 Shift worker 0 30 20 30 0 10 10 38 38 10
2008 Non-shift worker 14 25 27 20 10 1 2 32 40 251

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 11 7 37 18 20 3 3 42 19 49
2019 Non-shift worker 9 19 32 23 12 2 3 37 29 452
2018 Shift worker 0 9 17 18 38 9 9 68 11 11
2018 Non-shift worker 8 20 32 24 12 1 1 37 29 348
2017 Shift worker 10 5 33 17 29 5 0 49 16 18
2017 Non-shift worker 8 19 39 19 11 1 4 31 28 407
2014 Shift worker 13 22 28 6 24 3 4 32 38 28
2014 Non-shift worker 13 24 32 18 8 2 3 28 39 395
2011 Shift worker 13 13 31 19 19 6 0 40 27 16
2011 Non-shift worker 11 21 30 22 9 3 5 33 34 396
2008 Shift worker 0 30 40 20 0 0 10 22 33 10
2008 Non-shift worker 13 27 31 16 9 1 2 26 42 252

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 2 11 25 22 36 3 1 60 13 49
2019 Non-shift worker 5 10 31 32 19 0 2 52 16 453
2018 Shift worker 0 0 18 0 64 0 18 78 0 11
2018 Non-shift worker 5 15 27 34 18 0 2 53 20 348
2017 Shift worker 5 11 11 17 42 7 6 68 19 17
2017 Non-shift worker 4 15 31 31 16 1 3 48 20 404
2014 Shift worker 3 10 22 37 18 3 7 61 15 28
2014 Non-shift worker 5 19 34 27 12 2 1 40 24 394
2011 Shift worker 0 0 29 47 18 6 0 69 0 17
2011 Non-shift worker 3 15 32 33 13 0 4 48 19 395
2008 Shift worker 0 10 40 20 20 0 10 44 11 10
2008 Non-shift worker 9 16 38 28 6 1 2 36 26 252

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 16 16 20 41 4 3 66 17 49
2019 Non-shift worker 7 13 27 26 23 2 3 51 21 454
2018 Shift worker 0 9 18 9 56 9 0 71 9 11
2018 Non-shift worker 10 18 26 22 20 2 2 44 29 346
2017 Shift worker 5 0 22 33 36 0 5 72 5 18
2017 Non-shift worker 8 18 30 22 15 1 6 40 28 406
2014 Shift worker 13 7 21 27 14 0 18 50 25 28
2014 Non-shift worker 12 25 30 17 10 2 3 29 40 395
2011 Shift worker 6 41 12 12 18 12 0 33 53 17
2011 Non-shift worker 10 19 30 22 12 1 5 37 31 395
2008 Shift worker 0 10 20 50 0 10 10 63 13 10
2008 Non-shift worker 11 18 35 22 9 1 4 33 30 251

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 7 12 28 13 27 7 7 46 21 49
2019 Non-shift worker 12 23 20 20 19 3 3 41 37 453
2018 Shift worker 0 18 9 0 46 17 9 63 24 11
2018 Non-shift worker 10 20 28 22 15 3 1 38 32 347
2017 Shift worker 5 5 26 28 23 12 0 58 12 18
2017 Non-shift worker 13 24 22 20 11 4 6 34 41 407
2014 Shift worker 17 4 15 20 23 10 11 56 26 28
2014 Non-shift worker 9 20 27 25 11 5 2 40 31 395
2011 Shift worker 12 12 24 35 18 0 0 53 24 17
2011 Non-shift worker 6 14 27 27 15 4 8 47 22 393
2008 Shift worker 0 30 30 20 0 10 10 25 38 10
2008 Non-shift worker 12 31 23 16 10 2 4 29 46 252

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 4 11 35 17 24 5 3 45 16 49
2019 Non-shift worker 9 13 33 25 14 3 2 42 23 453
2018 Shift worker 0 9 9 19 46 9 9 79 10 11
2018 Non-shift worker 9 15 37 23 13 2 1 37 25 347
2017 Shift worker 5 5 39 21 18 11 0 44 11 18
2017 Non-shift worker 6 21 38 20 9 2 4 31 29 407
2014 Shift worker 13 7 24 14 24 7 11 45 25 28
2014 Non-shift worker 12 21 34 16 12 3 2 29 35 394

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 1 6 39 17 31 3 3 52 7 49
2019 Non-shift worker 3 7 26 35 25 2 2 62 11 453

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 50 20 15 7 3 4 0 73 11 49
2019 Non-shift worker 25 37 19 12 5 2 0 63 18 456

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 65 16 12 0 7 0 0 81 7 49
2019 Non-shift worker 54 26 9 5 5 1 0 81 11 457
2018 Shift worker 36 56 0 0 9 0 0 91 9 11
2018 Non-shift worker 48 33 7 7 3 2 0 83 10 347
2017 Shift worker 67 16 12 5 0 0 0 83 5 18
2017 Non-shift worker 51 31 7 7 4 0 0 82 10 407
2014 Shift worker 56 34 4 3 3 0 0 90 6 28
2014 Non-shift worker 43 32 9 9 6 0 0 75 16 395

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 70 17 3 7 2 0 0 88 9 48
2019 Non-shift worker 56 28 6 5 5 0 0 85 9 456
2018 Shift worker 74 9 9 9 0 0 0 82 9 11
2018 Non-shift worker 54 35 6 4 1 1 0 89 5 349
2017 Shift worker 84 16 0 0 0 0 0 100 0 18
2017 Non-shift worker 51 36 6 5 2 0 0 87 7 407
2014 Shift worker 46 44 6 3 0 0 0 90 3 28
2014 Non-shift worker 44 37 11 6 3 0 0 81 8 395

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 23 9 5 0 5 0 85 5 49
2019 Non-shift worker 50 33 9 6 2 1 0 83 8 453
2018 Shift worker 37 28 17 0 9 9 0 72 9 11
2018 Non-shift worker 48 38 10 2 1 0 0 86 4 348

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 67 19 7 4 3 0 0 86 7 49
2019 Non-shift worker 46 35 12 4 2 1 0 82 6 457
2018 Shift worker 83 17 0 0 0 0 0 100 0 11
2018 Non-shift worker 46 39 11 2 0 1 0 87 2 348
2017 Shift worker 56 44 0 0 0 0 0 100 0 18
2017 Non-shift worker 40 41 12 3 1 2 0 84 4 406
2014 Shift worker 49 35 0 3 3 10 0 93 7 28
2014 Non-shift worker 35 40 14 5 3 3 0 77 8 396
2011 Shift worker 41 41 6 0 12 0 0 82 12 17
2011 Non-shift worker 37 39 14 5 2 2 1 78 7 395

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 67 13 13 5 0 0 2 82 5 49
2019 Non-shift worker 45 30 13 4 2 4 1 80 6 458
2018 Shift worker 74 26 0 0 0 0 0 100 0 11
2018 Non-shift worker 45 34 13 3 1 5 0 83 4 349
2017 Shift worker 45 33 11 0 0 5 5 88 0 18
2017 Non-shift worker 41 35 14 5 2 2 1 79 7 407
2014 Shift worker 48 28 11 0 6 7 0 82 7 28
2014 Non-shift worker 40 35 12 6 2 5 0 79 8 396

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 67 28 2 3 0 0 0 95 3 48
2019 Non-shift worker 60 27 7 3 2 0 0 87 5 457
2018 Shift worker 74 26 0 0 0 0 0 100 0 11
2018 Non-shift worker 61 28 8 2 2 0 0 89 3 349
2017 Shift worker 72 28 0 0 0 0 0 100 0 18
2017 Non-shift worker 50 37 8 3 2 0 0 88 5 407
2014 Shift worker 55 38 0 0 6 0 0 94 6 28
2014 Non-shift worker 43 41 8 4 3 0 0 84 7 396
2011 Shift worker 38 44 13 0 0 6 0 87 0 16
2011 Non-shift worker 43 37 11 5 3 0 0 80 8 395
2008 Shift worker 70 20 10 0 0 0 0 90 0 10
2008 Non-shift worker 33 40 14 7 5 0 0 74 12 250

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 15 15 5 3 2 8 74 9 49
2019 Non-shift worker 34 32 14 6 6 4 3 72 13 457
2018 Shift worker 37 36 9 0 9 9 0 80 9 11
2018 Non-shift worker 33 32 13 10 4 4 4 71 15 349
2017 Shift worker 49 16 22 0 0 12 0 74 0 18
2017 Non-shift worker 31 32 12 8 6 5 6 71 15 408
2014 Shift worker 42 31 3 4 3 7 10 88 8 28
2014 Non-shift worker 30 30 12 12 7 4 4 66 21 395

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 17 9 13 6 6 2 70 21 48
2019 Non-shift worker 36 32 16 9 5 2 1 70 14 457
2018 Shift worker 9 45 10 0 9 19 9 74 12 11
2018 Non-shift worker 31 38 16 8 6 0 1 70 14 349
2017 Shift worker 22 38 28 0 0 7 5 69 0 18
2017 Non-shift worker 30 34 14 10 5 4 2 68 16 405
2014 Shift worker 20 46 14 10 7 0 4 68 17 28
2014 Non-shift worker 27 34 16 11 7 3 1 64 19 396
2011 Shift worker 12 41 24 24 0 0 0 53 24 17
2011 Non-shift worker 34 35 13 8 6 3 2 72 15 397
2008 Shift worker 40 20 20 10 0 10 0 67 11 10
2008 Non-shift worker 29 29 18 12 8 2 1 60 21 252

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 50 18 18 5 5 2 0 70 11 49
2019 Non-shift worker 39 33 18 6 3 1 0 73 10 457
2018 Shift worker 46 26 18 0 0 9 0 80 0 11
2018 Non-shift worker 35 40 16 7 2 1 0 76 8 350

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 14 23 2 8 12 2 63 11 49
2019 Non-shift worker 27 19 17 14 9 10 3 54 26 455
2018 Shift worker 46 9 18 0 9 19 0 67 11 11
2018 Non-shift worker 19 25 19 14 10 9 5 50 27 348
2017 Shift worker 16 35 11 5 0 27 5 76 8 18
2017 Non-shift worker 16 24 17 12 12 13 6 49 29 407
2014 Shift worker 14 29 11 7 14 11 15 57 28 27
2014 Non-shift worker 13 18 20 18 16 13 3 37 40 394
2011 Shift worker 18 29 12 6 24 12 0 53 33 17
2011 Non-shift worker 15 20 19 15 13 13 5 42 35 395

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 67 18 6 5 3 0 0 85 9 49
2019 Non-shift worker 52 38 3 5 3 0 0 90 7 459
2017 Shift worker 61 29 10 0 0 0 0 90 0 18
2017 Non-shift worker 50 42 3 4 1 0 0 92 5 408
2014 Shift worker 38 31 14 14 4 0 0 69 17 28
2014 Non-shift worker 36 49 5 8 2 0 0 85 10 396
2011 Shift worker 40 53 0 7 0 0 0 93 7 15
2011 Non-shift worker 43 48 3 6 0 0 0 91 6 397
2008 Shift worker 60 40 0 0 0 0 0 100 0 10
2008 Non-shift worker 45 42 5 6 2 0 0 87 8 252

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 64 17 4 12 2 0 1 82 14 49
2019 Non-shift worker 52 29 7 7 5 0 0 81 12 459
2017 Shift worker 61 39 0 0 0 0 0 100 0 18
2017 Non-shift worker 52 33 4 8 3 0 0 85 11 408
2014 Shift worker 66 24 3 7 0 0 0 89 7 28
2014 Non-shift worker 41 32 6 11 9 0 0 74 20 396
2011 Shift worker 35 35 24 6 0 0 0 71 6 17
2011 Non-shift worker 48 31 7 9 4 0 0 80 14 393

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 68 19 11 0 2 0 0 87 2 49
2019 Non-shift worker 54 34 5 3 3 0 0 89 6 456
2017 Shift worker 55 33 12 0 0 0 0 88 0 18
2017 Non-shift worker 52 37 7 3 1 0 0 89 4 407
2014 Shift worker 45 45 11 0 0 0 0 89 0 28
2014 Non-shift worker 46 40 8 4 1 0 1 88 4 395

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 62 23 8 4 2 0 0 86 7 49
2019 Non-shift worker 58 24 6 9 2 0 0 83 11 459
2017 Shift worker 50 34 16 0 0 0 0 84 0 18
2017 Non-shift worker 58 21 9 7 4 0 1 80 11 407
2014 Shift worker 52 14 17 16 0 0 0 66 16 28
2014 Non-shift worker 52 30 7 9 1 0 0 83 10 396
2011 Shift worker 40 47 13 0 0 0 0 87 0 15
2011 Non-shift worker 61 23 5 9 2 0 0 84 11 395
2008 Shift worker 60 10 10 10 0 0 10 78 11 10
2008 Non-shift worker 54 28 6 8 4 0 0 82 12 252

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 19 12 11 2 0 4 74 14 49
2019 Non-shift worker 60 22 6 9 2 0 1 83 11 458
2017 Shift worker 56 21 12 10 0 0 0 78 10 18
2017 Non-shift worker 64 21 6 6 2 0 1 85 8 407
2014 Shift worker 55 21 10 14 0 0 0 76 14 28
2014 Non-shift worker 62 22 5 7 2 0 1 86 9 396
2011 Shift worker 59 29 0 12 0 0 0 88 12 17
2011 Non-shift worker 61 24 4 8 3 0 0 85 11 395
2008 Shift worker 60 20 10 0 0 0 10 89 0 10
2008 Non-shift worker 52 25 6 11 4 0 2 79 15 252

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 69 20 0 11 0 0 0 89 11 49
2019 Non-shift worker 83 10 2 3 2 0 1 94 4 457
2017 Shift worker 85 5 10 0 0 0 0 90 0 18
2017 Non-shift worker 82 15 2 1 0 0 0 96 2 407
2014 Shift worker 79 14 3 0 4 0 0 93 4 28
2014 Non-shift worker 74 17 2 5 1 0 1 93 6 393
2011 Shift worker 94 6 0 0 0 0 0 100 0 17
2011 Non-shift worker 80 13 2 4 1 0 1 93 5 396
2008 Shift worker 100 0 0 0 0 0 0 100 0 10
2008 Non-shift worker 78 12 5 3 2 0 0 90 5 252

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 66 24 8 0 0 2 0 91 0 49
2019 Non-shift worker 66 23 6 2 1 2 0 91 3 459

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 25 13 20 0 3 5 64 22 49
2019 Non-shift worker 30 41 11 10 3 1 3 74 14 457

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 19 11 3 0 7 3 84 4 49
2019 Non-shift worker 54 25 9 2 0 6 3 88 3 455

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 15 85 49
2019 Non-shift worker 11 89 458
2018 Shift worker 0 100 11
2018 Non-shift worker 12 88 349

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 57 43 41

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 55 45 41

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 41

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 41

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 32 68 41

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 48 52 41

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 55 45 41

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 39 61 41

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 33 67 41

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 51 49 41

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 39 61 41

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 41

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 13 87 41

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 15 85 41

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 30 70 41

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 12 88 41

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 17 83 41

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 59 41 41

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 23 77 41

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 15 85 41

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 27 73 41

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 26 74 38

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 17 83 38

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 17 83 38

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 23 77 38

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 14 86 38

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 31 69 38

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 33 67 38

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 41 59 38

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 38

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 22 78 49
2019 Non-shift worker 16 84 457

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 30 13 8 4 0 23 22 78 8 49
2019 Non-shift worker 21 12 15 6 4 28 13 56 19 458
2018 Shift worker 36 0 0 0 0 55 9 100 0 11
2018 Non-shift worker 16 16 19 5 3 34 7 55 14 349
2017 Shift worker 29 5 23 0 0 33 10 60 0 18
2017 Non-shift worker 15 15 17 7 3 32 11 54 17 407
2014 Shift worker 23 11 6 3 3 29 25 73 14 28
2014 Non-shift worker 11 19 21 6 6 29 8 48 19 395

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 22 15 6 0 10 2 76 7 49
2019 Non-shift worker 37 26 15 6 3 12 1 72 11 456
2018 Shift worker 56 9 9 0 0 26 0 88 0 11
2018 Non-shift worker 30 31 17 6 3 13 1 71 10 349
2017 Shift worker 44 22 19 0 0 16 0 78 0 18
2017 Non-shift worker 23 32 17 7 3 15 3 66 13 407
2014 Shift worker 30 29 6 3 3 22 7 82 9 28
2014 Non-shift worker 22 32 21 4 6 14 1 63 12 395
2011 Shift worker 29 41 12 12 6 0 0 71 18 17
2011 Non-shift worker 40 33 14 5 3 5 0 77 8 394

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 10 90 49
2019 Non-shift worker 6 94 457
2018 Shift worker 0 100 10
2018 Non-shift worker 4 96 350

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 63 37 15

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 44 56 15

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 58 42 15

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 43 57 15

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 15

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 14 86 49
2019 Non-shift worker 8 92 454

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 27 4 24 1 0 23 20 55 2 49
2019 Non-shift worker 21 11 19 3 3 30 14 57 10 459
2018 Shift worker 36 9 0 0 0 55 0 100 0 11
2018 Non-shift worker 17 16 18 2 1 37 9 60 7 348
2017 Shift worker 22 16 17 0 0 28 16 69 0 18
2017 Non-shift worker 15 15 17 3 2 37 11 58 10 407
2014 Shift worker 16 11 6 3 0 45 18 74 9 28
2014 Non-shift worker 13 15 21 3 3 37 7 51 10 395

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 44 13 24 5 0 11 2 66 6 48
2019 Non-shift worker 40 25 15 4 2 12 2 76 6 458
2018 Shift worker 56 9 0 0 0 35 0 100 0 11
2018 Non-shift worker 31 31 16 4 2 14 2 74 7 348
2017 Shift worker 43 27 13 0 0 10 6 84 0 18
2017 Non-shift worker 26 30 14 4 3 19 3 73 9 406
2014 Shift worker 27 28 7 3 0 27 7 84 5 28
2014 Non-shift worker 23 30 19 3 3 19 2 67 8 394
2011 Shift worker 29 47 6 0 6 12 0 87 7 17
2011 Non-shift worker 41 35 12 4 1 7 1 82 5 394

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 14 86 49
2019 Non-shift worker 13 87 456
2017 Non-shift worker 12 88 407
2014 Non-shift worker 13 87 391

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 78 22 49
2014 Non-shift worker 77 23 51

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 47 39 2 8 0 0 3 89 9 38
2014 Non-shift worker 47 38 7 8 0 0 0 85 8 39
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 61 22 6 5 0 5 0 88 6 49
2019 Non-shift worker 60 24 7 5 2 1 0 85 7 458
2018 Shift worker 42 38 10 0 9 0 0 80 9 10
2018 Non-shift worker 61 23 11 3 2 1 0 85 5 344
2017 Shift worker 72 22 5 0 0 0 0 95 0 18
2017 Non-shift worker 55 29 9 4 3 0 0 84 7 408

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 12 29 5 0 14 2 59 6 49
2019 Non-shift worker 27 32 20 11 4 7 0 63 16 456
2018 Shift worker 45 26 0 19 0 9 0 79 21 11
2018 Non-shift worker 21 43 22 8 3 4 0 67 11 344
2017 Shift worker 13 32 27 5 7 16 0 54 14 18
2017 Non-shift worker 18 35 22 11 6 8 1 58 18 408

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 23 22 3 0 7 0 73 4 48
2019 Non-shift worker 30 34 17 9 7 2 0 66 16 457
2018 Shift worker 45 36 10 9 0 0 0 81 9 11
2018 Non-shift worker 21 44 20 9 4 2 0 67 13 349
2017 Shift worker 11 73 10 7 0 0 0 84 7 18
2017 Non-shift worker 18 42 20 11 6 3 0 62 17 405

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 20 10 13 1 1 0 75 14 49
2019 Non-shift worker 39 25 19 8 7 0 1 65 16 457
2018 Shift worker 55 20 0 17 9 0 0 74 26 11
2018 Non-shift worker 36 30 18 8 8 0 1 67 16 349
2017 Shift worker 27 31 5 11 20 0 5 62 32 18
2017 Non-shift worker 27 27 18 14 11 0 2 56 26 407

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 26 30 6 0 0 1 64 6 48
2019 Non-shift worker 28 26 23 13 9 1 0 55 22 456
2018 Shift worker 36 46 0 9 9 0 0 82 18 11
2018 Non-shift worker 24 26 29 13 7 0 1 51 20 348
2017 Shift worker 30 23 42 5 0 0 0 53 5 18
2017 Non-shift worker 23 27 24 14 9 0 1 51 24 408

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 20 13 10 0 0 0 77 10 48
2019 Non-shift worker 35 29 20 9 5 1 0 65 15 455
2018 Shift worker 74 9 17 0 0 0 0 83 0 11
2018 Non-shift worker 29 32 24 10 5 0 1 61 15 348
2017 Shift worker 47 21 27 0 5 0 0 68 5 18
2017 Non-shift worker 27 30 22 10 8 1 2 59 19 408

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 17 29 2 3 0 1 65 6 48
2019 Non-shift worker 33 26 17 12 9 1 0 61 22 455
2018 Shift worker 65 0 35 0 0 0 0 65 0 11
2018 Non-shift worker 29 24 21 15 9 0 1 54 25 347
2017 Shift worker 47 32 15 5 0 0 0 80 5 18
2017 Non-shift worker 23 28 21 15 11 1 1 52 27 407

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 60 16 16 6 2 0 0 76 9 49
2019 Non-shift worker 47 23 15 5 6 1 3 74 11 455
2018 Shift worker 74 9 17 0 0 0 0 83 0 11
2018 Non-shift worker 48 25 16 4 4 0 4 76 8 349
2017 Shift worker 61 27 5 0 0 0 7 95 0 18
2017 Non-shift worker 45 28 12 5 4 0 5 77 9 407

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 23 13 4 6 0 0 77 10 48
2019 Non-shift worker 40 24 19 8 8 1 1 64 16 457
2018 Shift worker 56 9 26 9 0 0 0 65 9 11
2018 Non-shift worker 36 27 21 8 7 1 1 63 16 349
2017 Shift worker 50 38 12 0 0 0 0 88 0 18
2017 Non-shift worker 34 30 19 11 5 0 1 65 16 408

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 46 23 24 5 2 0 0 69 7 49
2019 Non-shift worker 38 30 17 10 4 1 1 69 13 452
2018 Shift worker 51 0 9 29 0 0 10 57 32 10
2018 Non-shift worker 33 33 22 8 3 1 1 67 11 346
2017 Shift worker 47 32 16 5 0 0 0 79 5 18
2017 Non-shift worker 28 31 23 9 6 0 2 61 15 408

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 15 23 7 2 0 2 67 9 49
2019 Non-shift worker 34 33 19 9 5 1 0 67 14 453
2018 Shift worker 64 9 9 0 9 0 9 80 9 11
2018 Non-shift worker 27 31 25 14 3 0 1 59 17 346
2017 Shift worker 41 37 17 5 0 0 0 78 5 18
2017 Non-shift worker 24 28 28 13 6 0 1 53 19 408

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 36 18 7 4 0 0 71 11 49
2019 Non-shift worker 39 31 12 10 6 1 1 71 16 452
2018 Shift worker 65 18 0 9 9 0 0 83 17 11
2018 Non-shift worker 33 30 19 13 4 0 1 64 17 345
2017 Shift worker 39 33 17 12 0 0 0 71 12 18
2017 Non-shift worker 29 30 21 12 7 0 1 59 20 406

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 28 12 4 0 0 0 84 4 48
2019 Non-shift worker 51 26 11 7 4 0 0 78 12 454

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 19 17 7 3 0 0 73 10 49
2019 Non-shift worker 45 29 14 6 3 1 1 76 9 448
2018 Shift worker 64 19 9 9 0 0 0 83 9 11
2018 Non-shift worker 41 30 19 5 4 0 1 72 9 342
2017 Shift worker 52 27 16 5 0 0 0 79 5 18
2017 Non-shift worker 37 30 20 7 3 1 1 68 11 407

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 79 11 3 3 0 0 3 93 4 49
2019 Non-shift worker 62 17 8 6 3 1 2 82 9 452
2018 Shift worker 91 9 0 0 0 0 0 100 0 11
2018 Non-shift worker 66 17 7 4 2 1 3 87 6 346
2017 Shift worker 89 5 5 0 0 0 0 95 0 18
2017 Non-shift worker 62 21 8 4 2 0 2 85 6 408

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 78 9 9 0 0 0 4 91 0 49
2019 Non-shift worker 76 10 4 2 2 2 5 92 4 449
2018 Shift worker 100 0 0 0 0 0 0 100 0 11
2018 Non-shift worker 81 9 3 1 1 0 4 94 2 344

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 77 17 2 0 0 2 2 98 0 48
2019 Non-shift worker 74 13 4 2 4 1 2 90 6 455
2018 Shift worker 83 9 0 9 0 0 0 91 9 11
2018 Non-shift worker 75 12 5 2 2 1 2 91 4 344
2017 Shift worker 100 0 0 0 0 0 0 100 0 18
2017 Non-shift worker 70 13 5 4 3 1 3 87 8 405

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 83 6 6 3 0 0 2 91 3 48
2019 Non-shift worker 62 24 9 2 2 0 1 87 5 451
2018 Shift worker 65 18 9 0 9 0 0 83 9 11
2018 Non-shift worker 54 30 7 5 2 0 1 85 8 348
2017 Shift worker 78 22 0 0 0 0 0 100 0 18
2017 Non-shift worker 50 31 10 3 4 0 2 83 7 407

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 74 19 2 3 0 0 2 94 3 48
2019 Non-shift worker 65 17 9 5 3 0 1 83 8 453
2018 Shift worker 65 9 9 9 9 0 0 74 17 11
2018 Non-shift worker 57 22 10 5 3 0 2 81 9 348
2017 Shift worker 74 21 5 0 0 0 0 95 0 18
2017 Non-shift worker 58 20 10 3 5 0 3 81 9 408

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 90 5 0 0 0 0 4 100 0 47
2019 Non-shift worker 65 10 5 1 1 0 18 92 2 452
2018 Shift worker 82 0 9 0 0 0 9 91 0 11
2018 Non-shift worker 58 11 6 2 1 0 23 89 3 344
2017 Shift worker 74 16 0 0 0 0 10 100 0 18
2017 Non-shift worker 56 14 7 2 2 1 19 86 5 406

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 81 10 3 1 0 0 4 95 1 48
2019 Non-shift worker 76 13 6 1 1 0 3 92 2 452
2018 Shift worker 91 9 0 0 0 0 0 100 0 11
2018 Non-shift worker 73 13 6 1 1 1 5 91 2 346
2017 Shift worker 79 5 0 0 0 0 15 100 0 18
2017 Non-shift worker 70 15 7 1 1 1 6 91 2 405

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 41 13 24 15 6 0 0 54 22 49
2019 Non-shift worker 55 13 11 7 11 0 3 70 19 454
2018 Shift worker 35 28 27 0 9 0 0 63 9 11
2018 Non-shift worker 57 15 9 6 10 0 3 74 17 348
2017 Shift worker 38 29 21 7 5 0 0 67 12 18
2017 Non-shift worker 50 19 10 6 10 0 4 72 17 408

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 72 10 16 0 2 0 0 82 2 49
2019 Non-shift worker 61 25 7 3 2 0 2 88 5 453
2018 Shift worker 55 10 26 0 9 0 0 65 9 11
2018 Non-shift worker 56 25 12 2 3 0 2 83 5 348
2017 Shift worker 58 31 5 0 0 0 5 94 0 18
2017 Non-shift worker 55 27 10 4 1 1 2 84 6 406

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 37 18 5 2 0 0 74 7 49
2019 Non-shift worker 22 31 33 11 3 0 0 53 14 458
2018 Shift worker 37 37 18 0 9 0 0 74 9 11
2018 Non-shift worker 17 36 32 12 2 0 0 53 14 350
2017 Shift worker 13 61 21 5 0 0 0 74 5 18
2017 Non-shift worker 13 34 36 12 5 0 0 47 17 408

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 2 13 20 30 35 0 0 65 15 49
2019 Non-shift worker 8 16 33 28 14 0 0 42 25 455
2018 Shift worker 9 0 44 19 28 0 0 47 9 11
2018 Non-shift worker 6 16 34 29 15 0 0 44 22 347
2017 Shift worker 0 13 38 21 28 0 0 49 13 18
2017 Non-shift worker 5 18 36 27 14 0 0 41 23 404
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 17 17 17 4 4 4 40 60 49
2019 Non-shift worker 38 27 17 8 5 5 1 40 60 456
2018 Shift worker 55 18 18 0 0 9 0 60 40 11
2018 Non-shift worker 42 30 17 4 5 2 1 43 57 348
2017 Shift worker 43 10 17 17 7 0 5 46 54 18
2017 Non-shift worker 33 24 23 8 6 5 2 35 65 408

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 69 31 26
2019 Non-shift worker 61 39 257

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 68 32 26
2019 Non-shift worker 58 42 254

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 48 24 6 5 1 0 17 86 8 49
2019 Non-shift worker 46 16 15 5 7 1 10 70 14 453
2018 Shift worker 36 9 9 0 0 9 37 82 0 11
2018 Non-shift worker 47 21 9 5 7 1 9 76 14 348

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 10 18 14 6 6 16 52 25 26
2019 Non-shift worker 22 31 16 11 12 3 4 57 26 254
2017 Non-shift worker 20 37 10 14 9 2 10 63 25 247

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 8 25 13 25 2 8 18 45 37 26
2019 Non-shift worker 14 18 15 10 17 4 21 43 36 255
2017 Non-shift worker 6 17 13 11 22 3 28 34 47 248
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