2019 Public Service Employee Survey Results by Theme for Office of the Chief Electoral Officer by Question 102. In which province or territory do you work?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 46 34 10 6 4 0 0 80 10 459
2019 Quebec (excluding National Capital Region) 56 20 9 13 3 0 0 76 15 41
2018 National Capital Region 38 42 12 7 1 0 0 80 8 333
2017 National Capital Region 37 44 11 5 4 0 0 80 9 407
2017 Quebec (excluding National Capital Region) 49 25 21 5 0 0 0 75 5 20
2014 National Capital Region 30 45 12 9 4 0 0 75 13 405
2014 Quebec (excluding National Capital Region) 43 35 14 7 0 0 0 78 7 14

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 44 34 11 6 5 0 0 78 11 457
2019 Quebec (excluding National Capital Region) 49 30 13 5 3 0 0 79 8 41
2018 National Capital Region 38 42 12 6 2 1 0 80 8 332
2017 National Capital Region 36 37 14 9 4 0 0 73 13 408
2017 Quebec (excluding National Capital Region) 65 10 14 6 5 0 0 75 11 20

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 60 29 8 2 1 0 0 89 3 456
2019 Quebec (excluding National Capital Region) 60 23 12 5 0 0 0 83 5 41
2018 National Capital Region 56 33 8 2 1 0 0 89 3 331
2017 National Capital Region 54 35 9 1 1 0 0 89 2 407
2017 Quebec (excluding National Capital Region) 64 26 5 5 0 0 0 90 5 20
2014 National Capital Region 61 29 6 3 1 0 0 90 4 405
2014 Quebec (excluding National Capital Region) 71 29 0 0 0 0 0 100 0 14

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 50 34 10 4 2 0 0 84 7 459
2019 Quebec (excluding National Capital Region) 60 18 19 3 0 0 0 78 3 41
2018 National Capital Region 45 38 11 5 2 0 0 82 7 334
2017 National Capital Region 44 39 10 3 4 0 0 83 7 407
2017 Quebec (excluding National Capital Region) 54 20 21 5 0 0 0 75 5 20
2014 National Capital Region 37 41 13 5 3 0 0 79 8 406
2014 Quebec (excluding National Capital Region) 51 35 7 7 0 0 0 86 7 14

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 52 25 11 7 5 0 0 77 12 459
2019 Quebec (excluding National Capital Region) 58 21 19 0 2 0 0 79 2 41
2018 National Capital Region 45 31 16 5 2 1 0 77 7 332
2017 National Capital Region 39 39 14 5 3 0 0 78 8 406
2017 Quebec (excluding National Capital Region) 60 35 5 0 0 0 0 95 0 20
2014 National Capital Region 27 42 16 10 5 1 0 70 14 406
2014 Quebec (excluding National Capital Region) 43 22 22 6 7 0 0 65 13 14

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 49 30 9 8 4 0 0 79 12 457
2019 Quebec (excluding National Capital Region) 60 22 11 2 5 0 0 82 7 41
2018 National Capital Region 44 35 13 6 2 0 0 79 8 333
2017 National Capital Region 39 41 10 6 4 0 0 81 10 406
2017 Quebec (excluding National Capital Region) 59 35 6 0 0 0 0 94 0 20
2014 National Capital Region 29 43 11 12 4 1 0 73 16 405
2014 Quebec (excluding National Capital Region) 29 36 21 0 6 7 0 70 7 14

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 43 23 12 9 9 3 1 69 18 459
2019 Quebec (excluding National Capital Region) 45 25 13 8 7 2 0 72 15 41
2018 National Capital Region 39 24 18 10 6 1 1 65 17 334
2017 National Capital Region 35 23 20 11 6 5 1 61 18 407
2017 Quebec (excluding National Capital Region) 52 26 16 0 0 6 0 83 0 20
2014 National Capital Region 26 26 17 13 11 5 1 56 26 406
2014 Quebec (excluding National Capital Region) 43 7 15 7 20 7 0 55 30 14
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 53 25 12 3 2 2 3 82 6 460
2019 Quebec (excluding National Capital Region) 60 17 13 3 0 2 5 83 3 41

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 54 29 9 5 2 0 0 84 7 459
2019 Quebec (excluding National Capital Region) 52 35 7 3 2 0 2 88 5 41
2018 National Capital Region 53 31 9 4 2 0 0 85 6 331
2017 National Capital Region 44 37 10 5 2 0 1 83 7 408
2017 Quebec (excluding National Capital Region) 75 15 5 6 0 0 0 89 6 20
2014 National Capital Region 42 36 9 6 4 3 1 80 10 406
2014 Quebec (excluding National Capital Region) 50 29 14 0 0 7 0 85 0 14

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 53 27 10 6 4 1 1 80 9 456
2019 Quebec (excluding National Capital Region) 62 29 7 0 2 0 0 91 2 41
2018 National Capital Region 50 31 10 6 2 0 0 82 8 331
2017 National Capital Region 42 39 7 8 3 0 0 82 11 407
2017 Quebec (excluding National Capital Region) 70 10 5 6 10 0 0 79 16 20
2014 National Capital Region 41 35 11 8 5 0 0 76 13 406
2014 Quebec (excluding National Capital Region) 57 21 7 7 0 7 0 84 8 14

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 56 25 7 8 3 0 0 82 11 459
2019 Quebec (excluding National Capital Region) 60 26 7 3 5 0 0 86 7 41
2018 National Capital Region 53 28 11 5 3 0 0 81 8 333
2017 National Capital Region 50 29 10 5 5 0 0 80 10 405
2017 Quebec (excluding National Capital Region) 68 15 16 0 0 0 0 84 0 19
2014 National Capital Region 44 33 11 6 6 0 0 77 12 405
2014 Quebec (excluding National Capital Region) 42 36 7 0 7 7 0 85 8 14

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 47 30 8 6 6 3 0 80 12 460
2019 Quebec (excluding National Capital Region) 55 27 11 3 3 2 0 83 5 41
2018 National Capital Region 38 34 11 8 4 5 0 76 12 335
2017 National Capital Region 31 35 14 9 5 5 0 70 15 408
2017 Quebec (excluding National Capital Region) 75 20 6 0 0 0 0 94 0 20
2014 National Capital Region 26 37 15 11 6 4 0 66 18 405
2014 Quebec (excluding National Capital Region) 14 36 22 15 6 7 0 54 22 14

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 46 31 9 8 4 2 0 78 13 460
2019 Quebec (excluding National Capital Region) 52 27 14 2 3 2 0 81 5 41
2018 National Capital Region 37 39 14 8 2 1 0 76 10 332
2017 National Capital Region 26 41 17 10 5 2 0 68 15 408
2017 Quebec (excluding National Capital Region) 64 31 6 0 0 0 0 94 0 20
2014 National Capital Region 23 43 17 9 7 2 0 67 16 406
2014 Quebec (excluding National Capital Region) 14 43 22 15 6 0 0 57 21 14

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 34 33 14 8 7 4 0 70 15 460
2019 Quebec (excluding National Capital Region) 44 31 12 7 3 4 0 78 10 41
2018 National Capital Region 25 39 15 12 4 6 0 67 17 335
2017 National Capital Region 15 41 19 13 8 5 0 58 22 407
2017 Quebec (excluding National Capital Region) 54 21 11 9 0 5 0 79 9 20
2014 National Capital Region 16 36 21 15 7 4 0 54 24 406
2014 Quebec (excluding National Capital Region) 7 36 29 15 14 0 0 43 28 14

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 31 33 14 12 6 4 0 66 19 459
2019 Quebec (excluding National Capital Region) 48 29 14 2 5 2 0 78 8 41
2018 National Capital Region 21 40 19 11 5 4 0 63 16 334
2017 National Capital Region 18 39 17 17 7 3 1 59 24 406
2017 Quebec (excluding National Capital Region) 55 35 6 4 0 0 0 90 4 20
2014 National Capital Region 16 34 18 20 9 3 0 51 30 405
2014 Quebec (excluding National Capital Region) 15 43 14 14 14 0 0 58 28 14
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 40 38 9 8 4 0 0 78 12 459
2019 Quebec (excluding National Capital Region) 43 36 9 5 5 2 0 80 10 41
2018 National Capital Region 39 37 13 7 3 0 0 76 10 334
2017 National Capital Region 31 39 14 10 5 1 0 70 15 408
2017 Quebec (excluding National Capital Region) 64 16 5 11 5 0 0 80 15 20
2014 National Capital Region 27 38 17 12 7 0 0 64 19 406
2014 Quebec (excluding National Capital Region) 43 21 14 14 7 0 0 64 21 14

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 39 39 9 10 3 0 0 78 13 456
2019 Quebec (excluding National Capital Region) 38 43 12 5 3 0 0 81 7 41
2018 National Capital Region 36 41 12 8 3 0 0 77 11 335
2017 National Capital Region 29 42 14 10 5 0 0 71 15 406
2017 Quebec (excluding National Capital Region) 61 5 9 21 5 0 0 66 25 20

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 48 32 11 5 4 0 0 80 9 458
2019 Quebec (excluding National Capital Region) 58 28 12 2 0 0 0 86 2 39
2018 National Capital Region 50 32 10 6 2 0 0 82 8 334
2017 National Capital Region 36 42 8 9 5 0 0 78 14 408
2017 Quebec (excluding National Capital Region) 70 15 6 0 5 5 0 89 5 20
2014 National Capital Region 36 35 12 10 5 0 1 73 15 406
2014 Quebec (excluding National Capital Region) 42 29 14 0 7 7 0 77 8 14

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 43 36 10 7 2 0 1 80 9 458
2019 Quebec (excluding National Capital Region) 47 33 9 9 2 0 0 80 11 41
2018 National Capital Region 44 40 9 3 2 0 2 85 5 335
2017 National Capital Region 43 40 10 5 1 0 1 84 6 407
2017 Quebec (excluding National Capital Region) 60 19 5 11 0 0 5 84 11 20
2014 National Capital Region 39 40 10 7 3 1 0 79 10 406
2014 Quebec (excluding National Capital Region) 57 22 14 0 7 0 0 79 7 14

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 36 32 13 10 5 4 1 71 16 457
2019 Quebec (excluding National Capital Region) 55 17 23 5 0 0 0 72 5 41
2018 National Capital Region 35 37 15 7 4 2 1 74 11 336
2017 National Capital Region 41 35 10 6 3 4 0 80 10 406
2017 Quebec (excluding National Capital Region) 64 31 5 0 0 0 0 95 0 20
2014 National Capital Region 40 33 9 8 6 3 2 76 15 406
2014 Quebec (excluding National Capital Region) 51 22 14 0 14 0 0 72 14 14

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 27 24 13 15 12 4 4 56 30 460
2019 Quebec (excluding National Capital Region) 43 17 23 7 3 7 0 65 11 41
2018 National Capital Region 22 29 16 15 13 1 4 53 29 336
2017 National Capital Region 22 28 13 16 15 3 4 54 33 408
2017 Quebec (excluding National Capital Region) 40 22 0 14 5 10 10 77 23 20
2014 National Capital Region 15 24 14 17 23 4 3 41 43 406
2014 Quebec (excluding National Capital Region) 22 15 22 14 28 0 0 36 42 14

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 55 21 11 4 3 1 5 80 8 461
2019 Quebec (excluding National Capital Region) 60 17 7 2 3 2 8 86 5 40

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 63 9 8 3 4 1 13 83 7 461
2019 Quebec (excluding National Capital Region) 68 18 4 0 2 2 5 93 3 40

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 58 20 9 5 2 2 5 83 7 458
2019 Quebec (excluding National Capital Region) 70 14 12 0 0 2 3 88 0 40

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 54 18 10 6 3 3 6 79 10 458
2019 Quebec (excluding National Capital Region) 67 10 14 0 0 4 5 85 0 40

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 62 14 7 4 2 3 8 85 7 459
2019 Quebec (excluding National Capital Region) 61 24 7 0 0 2 5 92 0 40

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 70 11 9 2 1 1 5 87 3 461
2019 Quebec (excluding National Capital Region) 66 20 2 0 3 2 7 95 3 40

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 75 8 4 2 1 3 6 91 4 458
2019 Quebec (excluding National Capital Region) 68 9 11 5 0 5 3 84 5 39

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 77 6 3 1 1 2 11 95 2 460
2019 Quebec (excluding National Capital Region) 83 7 5 2 0 0 3 93 2 39

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 41 36 7 10 5 0 0 77 15 455
2019 Quebec (excluding National Capital Region) 49 28 13 7 3 0 0 77 10 41
2018 National Capital Region 37 40 12 6 4 0 1 78 10 331
2017 National Capital Region 35 42 13 6 5 0 0 77 11 407
2017 Quebec (excluding National Capital Region) 56 14 10 5 6 0 9 77 12 20
2014 National Capital Region 27 43 14 10 5 0 0 71 15 406
2014 Quebec (excluding National Capital Region) 21 57 7 7 7 0 0 78 14 14

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 45 29 11 9 5 0 0 75 15 458
2019 Quebec (excluding National Capital Region) 39 34 19 5 3 0 0 74 7 41
2018 National Capital Region 41 39 10 7 3 0 0 80 11 329
2017 National Capital Region 41 36 10 8 4 0 1 77 12 405
2017 Quebec (excluding National Capital Region) 60 15 10 5 6 0 5 79 11 20
2014 National Capital Region 34 37 13 10 6 0 0 71 16 406
2014 Quebec (excluding National Capital Region) 36 43 15 7 0 0 0 79 7 14

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 45 35 10 6 3 0 0 80 9 453
2019 Quebec (excluding National Capital Region) 54 25 16 3 3 0 0 78 5 40
2018 National Capital Region 41 37 14 7 2 0 0 77 9 334
2017 National Capital Region 37 38 16 6 2 0 0 76 8 407
2017 Quebec (excluding National Capital Region) 65 29 0 0 6 0 0 94 6 20
2014 National Capital Region 29 44 14 8 5 1 0 74 12 406
2014 Quebec (excluding National Capital Region) 50 29 14 7 0 0 0 79 7 14

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 30 38 17 9 3 3 0 70 12 460
2019 Quebec (excluding National Capital Region) 46 29 18 2 2 0 3 77 4 41
2018 National Capital Region 26 43 18 8 2 2 1 72 10 334
2017 National Capital Region 24 43 20 6 4 3 1 69 10 407
2017 Quebec (excluding National Capital Region) 60 27 9 0 0 0 5 91 0 20

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 51 28 10 5 5 1 1 80 10 457
2019 Quebec (excluding National Capital Region) 61 13 18 5 3 0 0 74 8 41
2018 National Capital Region 53 29 10 6 2 0 1 82 8 333
2017 National Capital Region 43 35 11 7 3 0 1 78 10 407
2017 Quebec (excluding National Capital Region) 66 14 5 11 0 5 0 84 11 20
2014 National Capital Region 33 39 13 7 3 2 2 75 11 405
2014 Quebec (excluding National Capital Region) 42 36 14 0 7 0 0 78 7 14

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 44 31 15 6 3 0 1 75 9 455
2019 Quebec (excluding National Capital Region) 50 38 10 3 0 0 0 87 3 41
2018 National Capital Region 47 31 15 4 3 0 1 79 6 335
2017 National Capital Region 45 35 12 6 2 0 0 80 8 408
2017 Quebec (excluding National Capital Region) 59 36 0 5 0 0 0 95 5 20
2014 National Capital Region 37 37 15 7 3 0 0 75 10 406
2014 Quebec (excluding National Capital Region) 57 22 14 7 0 0 0 79 7 14

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 52 20 9 8 5 2 4 77 14 459
2019 Quebec (excluding National Capital Region) 65 23 2 5 4 0 0 88 9 40
2017 National Capital Region 47 25 9 5 4 3 7 80 10 406
2017 Quebec (excluding National Capital Region) 78 16 0 6 0 0 0 94 6 20
2014 National Capital Region 44 24 10 5 4 4 8 78 10 406
2014 Quebec (excluding National Capital Region) 35 50 0 0 0 7 7 100 0 14

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 National Capital Region 34 27 38 460
2019 Quebec (excluding National Capital Region) 31 34 35 41
2018 National Capital Region 32 26 41 336
2017 National Capital Region 29 35 36 408
2017 Quebec (excluding National Capital Region) 19 53 28 20
2014 National Capital Region 38 29 33 406
2014 Quebec (excluding National Capital Region) 35 43 22 14

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 National Capital Region 11 14 34 2 28 11 156
2017 National Capital Region 11 18 45 3 14 9 118
2014 National Capital Region 10 22 53 4 9999 12 152
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 59 31 5 4 1 0 0 90 5 458
2019 Quebec (excluding National Capital Region) 67 21 6 3 3 0 0 89 5 41
2018 National Capital Region 56 38 4 2 0 0 0 94 2 334
2017 National Capital Region 46 39 9 4 2 0 0 85 7 408
2017 Quebec (excluding National Capital Region) 69 25 0 6 0 0 0 94 6 20
2014 National Capital Region 43 42 9 3 2 0 0 85 5 406
2014 Quebec (excluding National Capital Region) 64 7 22 7 0 0 0 71 7 14

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 45 41 8 3 3 1 0 87 6 459
2019 Quebec (excluding National Capital Region) 48 39 9 5 0 0 0 86 5 41
2018 National Capital Region 36 45 13 4 1 1 0 82 5 335
2017 National Capital Region 31 47 11 8 3 1 0 79 10 406
2017 Quebec (excluding National Capital Region) 70 30 0 0 0 0 0 100 0 20
2014 National Capital Region 28 49 11 8 2 1 0 78 11 406
2014 Quebec (excluding National Capital Region) 36 43 7 6 0 7 0 86 7 14

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 9 18 32 27 12 1 1 40 27 458
2019 Quebec (excluding National Capital Region) 3 22 43 13 15 0 4 29 25 39
2018 National Capital Region 6 22 41 22 8 0 1 30 29 335
2017 National Capital Region 5 23 43 17 8 0 4 26 29 407
2017 Quebec (excluding National Capital Region) 5 10 14 21 36 0 14 67 17 20
2014 National Capital Region 9 27 38 17 6 1 1 23 37 406
2014 Quebec (excluding National Capital Region) 14 29 35 7 15 0 0 22 43 14

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 7 16 22 28 24 1 2 54 23 458
2019 Quebec (excluding National Capital Region) 4 18 14 29 28 2 4 60 24 40
2018 National Capital Region 7 13 29 28 21 1 2 50 21 333
2017 National Capital Region 8 17 29 26 13 3 5 42 27 405
2017 Quebec (excluding National Capital Region) 5 10 25 14 26 5 16 50 18 20
2014 National Capital Region 9 23 29 21 10 4 3 34 35 405
2014 Quebec (excluding National Capital Region) 15 30 8 24 23 0 0 47 45 13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 10 17 32 23 13 2 3 38 28 455
2019 Quebec (excluding National Capital Region) 8 15 31 22 15 4 4 41 25 40
2018 National Capital Region 9 21 32 24 12 1 2 37 30 334
2017 National Capital Region 8 19 39 20 10 1 3 31 28 407
2017 Quebec (excluding National Capital Region) 5 9 31 5 41 0 10 50 16 20
2014 National Capital Region 13 25 31 17 9 2 3 28 39 406
2014 Quebec (excluding National Capital Region) 14 21 36 22 7 0 0 29 35 14

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 5 10 31 32 20 1 2 53 15 456
2019 Quebec (excluding National Capital Region) 7 3 30 32 27 0 2 60 10 40
2018 National Capital Region 5 15 28 33 17 0 2 52 20 334
2017 National Capital Region 4 16 31 31 15 1 3 48 20 403
2017 Quebec (excluding National Capital Region) 5 0 18 19 42 6 10 72 6 20
2014 National Capital Region 5 19 34 27 12 2 1 41 24 405
2014 Quebec (excluding National Capital Region) 0 7 29 43 21 0 0 64 7 14

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 7 13 25 26 23 3 3 52 21 456
2019 Quebec (excluding National Capital Region) 3 7 37 17 35 0 2 53 10 41
2018 National Capital Region 10 18 27 22 19 2 2 43 29 333
2017 National Capital Region 8 18 31 22 14 2 5 39 28 406
2017 Quebec (excluding National Capital Region) 5 0 5 23 47 0 20 88 6 20
2014 National Capital Region 12 25 29 18 10 2 4 30 40 406
2014 Quebec (excluding National Capital Region) 14 14 29 22 22 0 0 43 28 14

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 10 23 21 20 18 4 4 41 36 455
2019 Quebec (excluding National Capital Region) 17 20 15 7 31 4 6 43 41 41
2018 National Capital Region 11 20 29 22 14 3 1 37 32 333
2017 National Capital Region 13 24 23 21 11 4 5 35 40 407
2017 Quebec (excluding National Capital Region) 10 10 15 14 25 6 21 53 26 20
2014 National Capital Region 9 19 27 26 12 5 3 41 30 406
2014 Quebec (excluding National Capital Region) 7 35 15 21 7 7 7 33 49 14

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 8 13 34 26 14 3 2 42 22 455
2019 Quebec (excluding National Capital Region) 7 11 33 15 24 4 7 43 20 41
2018 National Capital Region 9 16 38 23 11 2 2 35 26 334
2017 National Capital Region 6 21 38 20 9 3 3 31 29 407
2017 Quebec (excluding National Capital Region) 5 0 30 25 25 0 16 59 6 20
2014 National Capital Region 12 20 34 15 12 3 3 29 34 405
2014 Quebec (excluding National Capital Region) 14 15 21 43 7 0 0 51 28 14

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 3 8 26 34 25 2 2 62 11 456
2019 Quebec (excluding National Capital Region) 10 5 28 26 23 2 7 54 16 40

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 25 37 19 12 5 3 0 63 17 458
2019 Quebec (excluding National Capital Region) 48 27 17 5 3 0 0 75 8 41

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 53 27 8 5 6 1 0 81 11 459
2019 Quebec (excluding National Capital Region) 70 14 11 3 3 0 0 84 5 41
2018 National Capital Region 47 34 7 7 3 2 0 83 10 333
2017 National Capital Region 51 31 7 7 4 0 0 82 10 407
2017 Quebec (excluding National Capital Region) 75 10 10 6 0 0 0 84 6 20
2014 National Capital Region 43 32 9 9 6 0 0 75 15 405
2014 Quebec (excluding National Capital Region) 50 36 0 7 7 0 0 86 14 14

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 58 28 5 5 5 0 0 86 9 458
2019 Quebec (excluding National Capital Region) 63 21 9 5 3 0 0 84 8 41
2018 National Capital Region 53 35 6 4 1 1 0 89 5 335
2017 National Capital Region 51 36 6 5 2 0 0 88 7 407
2017 Quebec (excluding National Capital Region) 69 20 6 5 0 0 0 89 5 20
2014 National Capital Region 43 38 10 5 3 0 0 81 8 405
2014 Quebec (excluding National Capital Region) 58 28 7 7 0 0 0 86 7 14

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 50 32 9 6 2 1 0 83 8 456
2019 Quebec (excluding National Capital Region) 57 29 9 0 3 2 0 88 3 40
2018 National Capital Region 48 38 10 3 1 1 0 87 4 334

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 46 36 11 5 2 1 0 82 7 459
2019 Quebec (excluding National Capital Region) 68 12 20 0 0 0 0 80 0 41
2018 National Capital Region 48 38 11 1 0 1 0 87 2 334
2017 National Capital Region 39 43 12 3 1 2 0 84 4 406
2017 Quebec (excluding National Capital Region) 91 5 5 0 0 0 0 95 0 20
2014 National Capital Region 35 41 13 5 3 4 0 79 8 406
2014 Quebec (excluding National Capital Region) 58 7 21 14 0 0 0 65 14 14

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 46 29 14 5 1 4 1 79 6 460
2019 Quebec (excluding National Capital Region) 67 22 11 0 0 0 0 89 0 41
2018 National Capital Region 46 35 12 3 1 5 0 84 4 335
2017 National Capital Region 39 37 14 5 2 2 1 78 7 407
2017 Quebec (excluding National Capital Region) 80 6 5 0 5 5 0 90 5 20
2014 National Capital Region 40 36 12 5 2 5 0 80 8 406
2014 Quebec (excluding National Capital Region) 65 0 14 14 7 0 0 65 20 14

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 60 28 6 4 2 0 0 88 6 459
2019 Quebec (excluding National Capital Region) 69 17 13 0 0 0 0 87 0 40
2018 National Capital Region 61 28 7 2 1 0 0 89 3 335
2017 National Capital Region 50 38 8 3 2 0 0 88 5 407
2017 Quebec (excluding National Capital Region) 86 14 0 0 0 0 0 100 0 20
2014 National Capital Region 43 41 8 4 3 0 0 85 7 406
2014 Quebec (excluding National Capital Region) 51 35 7 0 7 0 0 85 7 14

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 35 31 14 6 6 4 4 72 13 459
2019 Quebec (excluding National Capital Region) 50 27 18 0 3 2 0 79 3 41
2018 National Capital Region 32 33 13 10 5 4 5 70 16 335
2017 National Capital Region 31 31 13 8 6 6 6 70 15 408
2017 Quebec (excluding National Capital Region) 50 30 5 6 0 0 10 89 6 20
2014 National Capital Region 30 31 11 12 7 4 5 67 21 405
2014 Quebec (excluding National Capital Region) 50 22 15 0 7 7 0 77 7 14

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 35 31 15 10 5 3 1 68 16 459
2019 Quebec (excluding National Capital Region) 50 26 12 4 3 5 0 80 7 40
2018 National Capital Region 29 39 15 8 6 1 1 70 14 335
2017 National Capital Region 29 35 16 10 5 4 2 68 16 405
2017 Quebec (excluding National Capital Region) 56 25 5 10 0 0 5 85 10 20
2014 National Capital Region 25 35 16 11 7 3 1 63 19 406
2014 Quebec (excluding National Capital Region) 44 36 0 14 6 0 0 80 20 14

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 38 32 19 6 4 1 0 71 10 459
2019 Quebec (excluding National Capital Region) 51 37 11 0 0 2 0 89 0 41
2018 National Capital Region 34 40 16 7 1 2 0 75 8 336

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 27 19 18 13 9 11 3 53 26 457
2019 Quebec (excluding National Capital Region) 48 10 27 5 3 7 0 62 8 41
2018 National Capital Region 19 24 20 14 9 10 4 50 26 334
2017 National Capital Region 16 23 18 12 12 13 6 48 30 407
2017 Quebec (excluding National Capital Region) 25 41 5 0 0 26 5 94 0 20
2014 National Capital Region 13 19 20 17 16 12 4 38 39 404
2014 Quebec (excluding National Capital Region) 14 15 0 29 20 22 0 37 63 14

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 53 37 3 5 3 0 0 89 8 461
2019 Quebec (excluding National Capital Region) 58 25 10 5 3 0 0 83 7 41
2017 National Capital Region 49 43 4 4 1 0 0 92 4 408
2017 Quebec (excluding National Capital Region) 69 16 5 11 0 0 0 85 11 20
2014 National Capital Region 36 48 6 9 2 0 0 83 11 406
2014 Quebec (excluding National Capital Region) 43 50 7 0 0 0 0 93 0 14

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 53 28 7 8 5 0 0 81 12 461
2019 Quebec (excluding National Capital Region) 53 24 11 8 5 0 0 76 13 41
2017 National Capital Region 52 35 4 7 2 0 0 87 9 408
2017 Quebec (excluding National Capital Region) 66 14 5 4 11 0 0 80 15 20
2014 National Capital Region 42 32 7 11 8 0 0 74 19 406
2014 Quebec (excluding National Capital Region) 51 35 0 14 0 0 0 86 14 14

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 55 34 6 3 3 0 0 88 6 458
2019 Quebec (excluding National Capital Region) 59 29 6 3 3 0 0 89 5 41
2017 National Capital Region 51 38 7 3 1 0 0 89 4 407
2017 Quebec (excluding National Capital Region) 66 18 5 0 11 0 0 84 11 20
2014 National Capital Region 46 41 8 3 1 0 1 88 4 405
2014 Quebec (excluding National Capital Region) 50 36 7 7 0 0 0 86 7 14

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 59 23 7 9 2 0 0 82 11 461
2019 Quebec (excluding National Capital Region) 57 33 0 10 0 0 0 90 10 41
2017 National Capital Region 58 21 9 7 3 0 1 80 11 407
2017 Quebec (excluding National Capital Region) 59 30 6 0 5 0 0 90 5 20
2014 National Capital Region 51 29 8 10 1 0 0 81 11 406
2014 Quebec (excluding National Capital Region) 72 21 7 0 0 0 0 93 0 14

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 59 22 6 10 2 0 1 82 12 460
2019 Quebec (excluding National Capital Region) 64 19 6 5 3 0 3 86 8 41
2017 National Capital Region 63 21 6 6 2 0 1 85 9 408
2017 Quebec (excluding National Capital Region) 78 11 11 0 0 0 0 89 0 20
2014 National Capital Region 61 23 5 8 2 0 1 85 10 406
2014 Quebec (excluding National Capital Region) 79 7 7 7 0 0 0 85 7 14

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 81 11 2 3 2 0 1 93 5 460
2019 Quebec (excluding National Capital Region) 78 17 3 3 0 0 0 95 3 40
2017 National Capital Region 81 15 2 1 0 0 0 96 1 407
2017 Quebec (excluding National Capital Region) 89 5 0 6 0 0 0 94 6 20
2014 National Capital Region 74 17 2 5 1 0 1 92 6 403
2014 Quebec (excluding National Capital Region) 86 14 0 0 0 0 0 100 0 14

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 67 22 7 2 1 2 0 91 3 461
2019 Quebec (excluding National Capital Region) 63 27 4 3 2 2 0 91 5 41

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 30 40 11 12 4 1 3 72 16 459
2019 Quebec (excluding National Capital Region) 34 40 14 7 0 6 0 79 7 41

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 54 25 8 3 0 7 4 88 3 457
2019 Quebec (excluding National Capital Region) 57 27 14 0 0 2 0 86 0 41

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 11 89 461
2019 Quebec (excluding National Capital Region) 13 87 41
2018 National Capital Region 11 89 335

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 17 83 460

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 20 12 14 7 4 30 13 56 19 461
2019 Quebec (excluding National Capital Region) 41 12 14 2 0 12 19 77 2 40
2018 National Capital Region 16 16 18 6 3 34 7 55 14 335
2017 National Capital Region 15 14 17 7 3 33 11 52 17 407
2017 Quebec (excluding National Capital Region) 45 16 11 0 0 15 14 85 0 20
2014 National Capital Region 12 19 20 6 6 29 9 50 18 406
2014 Quebec (excluding National Capital Region) 7 14 29 15 14 22 0 28 36 14

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 36 27 15 6 3 11 1 72 11 458
2019 Quebec (excluding National Capital Region) 57 10 14 4 0 16 0 79 4 41
2018 National Capital Region 30 31 16 6 3 12 1 71 10 335
2017 National Capital Region 22 32 17 7 3 15 3 66 13 407
2017 Quebec (excluding National Capital Region) 55 16 20 0 0 5 5 78 0 20
2014 National Capital Region 22 32 20 4 6 14 1 65 12 406
2014 Quebec (excluding National Capital Region) 22 15 36 7 14 7 0 39 22 14

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 7 93 460
2018 National Capital Region 3 97 335

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 61 39 12

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 47 53 12

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 46 54 12

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 12

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 9 91 457

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 20 10 19 3 3 31 15 55 10 461
2019 Quebec (excluding National Capital Region) 42 15 11 2 0 16 14 82 2 41
2018 National Capital Region 17 16 18 2 1 37 9 61 6 334
2017 National Capital Region 14 15 17 3 2 38 11 57 11 407
2017 Quebec (excluding National Capital Region) 45 10 16 0 0 16 14 78 0 20
2014 National Capital Region 13 15 20 3 2 38 8 53 10 406
2014 Quebec (excluding National Capital Region) 22 15 22 7 13 22 0 46 26 14

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 39 25 16 4 2 13 2 75 6 460
2019 Quebec (excluding National Capital Region) 56 15 9 4 0 14 3 85 4 41
2018 National Capital Region 32 31 16 4 1 14 2 75 6 334
2017 National Capital Region 26 30 15 4 3 19 3 72 9 406
2017 Quebec (excluding National Capital Region) 50 20 11 0 0 11 9 87 0 20
2014 National Capital Region 23 30 18 3 3 20 2 69 7 405
2014 Quebec (excluding National Capital Region) 29 22 29 0 13 7 0 55 14 14

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 13 87 458
2019 Quebec (excluding National Capital Region) 14 86 41
2017 National Capital Region 12 88 407
2014 National Capital Region 12 88 402

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 81 19 57
2017 National Capital Region 75 25 47
2014 National Capital Region 78 22 49

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 54 30 5 8 0 2 0 86 9 47
2017 National Capital Region 48 40 3 6 0 0 4 91 6 35
2014 National Capital Region 45 36 8 8 3 0 0 82 11 38
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 61 24 6 4 2 2 0 87 7 460
2019 Quebec (excluding National Capital Region) 60 17 9 9 2 2 0 79 12 41
2018 National Capital Region 60 23 11 3 2 0 0 84 5 330
2017 National Capital Region 55 29 8 4 3 0 0 84 7 408
2017 Quebec (excluding National Capital Region) 80 10 10 0 0 0 0 90 0 20

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 26 31 20 11 4 7 1 62 16 458
2019 Quebec (excluding National Capital Region) 48 18 21 2 0 11 0 74 2 41
2018 National Capital Region 22 43 21 8 3 3 0 67 12 331
2017 National Capital Region 17 35 23 11 6 8 1 57 18 408
2017 Quebec (excluding National Capital Region) 46 29 11 0 5 5 5 83 5 20

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 30 35 18 9 6 3 0 66 16 458
2019 Quebec (excluding National Capital Region) 56 20 18 2 0 4 0 79 2 41
2018 National Capital Region 21 44 19 9 4 2 0 67 13 335
2017 National Capital Region 16 43 20 11 6 3 0 62 18 405
2017 Quebec (excluding National Capital Region) 53 31 11 5 0 0 0 84 5 20

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 40 24 19 8 7 0 1 65 16 459
2019 Quebec (excluding National Capital Region) 47 29 12 10 2 0 0 76 12 41
2018 National Capital Region 36 31 17 8 8 0 1 67 16 335
2017 National Capital Region 27 28 17 14 11 0 2 57 25 407
2017 Quebec (excluding National Capital Region) 29 16 20 15 16 0 5 47 33 20

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 29 25 25 13 8 0 0 54 21 458
2019 Quebec (excluding National Capital Region) 40 30 13 3 7 7 0 76 11 40
2018 National Capital Region 22 27 28 14 8 0 1 50 22 335
2017 National Capital Region 23 27 26 14 9 0 0 50 24 407
2017 Quebec (excluding National Capital Region) 43 38 0 0 5 0 14 94 6 20

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 36 29 19 10 5 1 0 65 15 456
2019 Quebec (excluding National Capital Region) 53 21 17 2 2 2 2 77 5 41
2018 National Capital Region 28 32 24 10 5 0 1 61 15 334
2017 National Capital Region 27 31 23 10 8 1 1 58 19 407
2017 Quebec (excluding National Capital Region) 56 20 5 5 5 0 10 84 11 20

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 35 25 19 11 9 1 0 60 21 457
2019 Quebec (excluding National Capital Region) 39 34 10 5 7 2 2 76 13 40
2018 National Capital Region 29 23 22 15 9 0 1 53 25 334
2017 National Capital Region 22 29 21 15 11 1 1 52 26 406
2017 Quebec (excluding National Capital Region) 59 11 11 0 5 0 14 82 6 20

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 47 23 15 5 6 1 3 73 11 458
2019 Quebec (excluding National Capital Region) 64 13 16 0 0 0 8 83 0 40
2018 National Capital Region 49 24 16 4 4 0 4 76 8 335
2017 National Capital Region 45 29 12 5 4 0 4 78 9 405
2017 Quebec (excluding National Capital Region) 63 12 0 0 0 0 25 100 0 20

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 40 24 20 8 8 1 1 64 16 458
2019 Quebec (excluding National Capital Region) 54 24 10 2 7 2 0 80 9 41
2018 National Capital Region 36 25 22 8 8 1 1 62 16 335
2017 National Capital Region 33 32 19 10 5 0 1 66 15 408
2017 Quebec (excluding National Capital Region) 60 10 16 5 0 0 10 77 5 20

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 37 29 19 10 3 1 1 67 13 453
2019 Quebec (excluding National Capital Region) 48 29 9 4 3 4 2 83 7 41
2018 National Capital Region 32 33 22 9 3 0 1 65 13 333
2017 National Capital Region 28 32 23 9 6 0 2 61 15 407
2017 Quebec (excluding National Capital Region) 54 26 6 0 0 0 14 93 0 20

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 34 32 20 9 5 1 0 66 13 454
2019 Quebec (excluding National Capital Region) 46 33 10 7 3 2 0 81 10 41
2018 National Capital Region 26 32 25 14 3 0 1 58 17 333
2017 National Capital Region 23 29 27 14 5 0 1 53 19 407
2017 Quebec (excluding National Capital Region) 65 5 16 0 5 0 10 77 5 20

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 39 31 12 10 6 0 1 72 16 454
2019 Quebec (excluding National Capital Region) 35 36 14 0 10 5 0 75 10 40
2018 National Capital Region 32 31 19 13 4 0 1 63 17 332
2017 National Capital Region 28 31 20 13 7 0 0 60 20 405
2017 Quebec (excluding National Capital Region) 60 6 20 0 5 0 10 73 5 20

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 51 27 11 7 4 0 0 78 11 455
2019 Quebec (excluding National Capital Region) 65 22 5 4 3 2 0 88 7 41

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 45 29 15 6 3 1 1 76 9 449
2019 Quebec (excluding National Capital Region) 59 15 14 5 3 4 0 78 8 41
2018 National Capital Region 41 30 19 5 3 0 1 72 9 329
2017 National Capital Region 37 31 20 8 3 1 1 69 11 406
2017 Quebec (excluding National Capital Region) 65 11 5 0 10 0 10 84 11 20

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 63 18 8 6 3 1 1 83 9 453
2019 Quebec (excluding National Capital Region) 68 5 13 2 3 6 3 81 5 41
2018 National Capital Region 67 18 7 4 2 1 3 87 6 333
2017 National Capital Region 62 21 9 4 2 0 2 85 6 408
2017 Quebec (excluding National Capital Region) 81 5 0 0 5 0 10 95 5 20

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 77 10 4 1 2 1 5 92 3 450
2019 Quebec (excluding National Capital Region) 72 7 7 4 3 2 4 85 7 41
2018 National Capital Region 82 9 3 1 0 0 4 95 1 331

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 74 13 4 2 4 1 2 90 6 457
2019 Quebec (excluding National Capital Region) 83 11 0 4 0 0 2 96 4 40
2018 National Capital Region 76 12 5 2 1 1 2 91 4 331
2017 National Capital Region 72 13 5 4 3 1 3 88 7 405
2017 Quebec (excluding National Capital Region) 79 0 0 6 5 0 10 88 12 19

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 63 23 8 3 2 0 1 87 5 453
2019 Quebec (excluding National Capital Region) 77 13 8 0 0 0 2 92 0 39
2018 National Capital Region 53 31 8 5 2 0 1 85 7 334
2017 National Capital Region 51 32 9 3 4 0 2 85 7 406
2017 Quebec (excluding National Capital Region) 61 5 11 5 9 0 10 72 16 20

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 66 17 8 5 3 0 1 84 8 455
2019 Quebec (excluding National Capital Region) 71 19 5 2 0 0 2 92 2 40
2018 National Capital Region 57 22 11 6 3 0 2 80 9 334
2017 National Capital Region 59 21 10 3 5 0 2 81 8 407
2017 Quebec (excluding National Capital Region) 74 11 0 0 6 0 10 94 6 20

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 66 10 5 1 1 0 17 92 2 453
2019 Quebec (excluding National Capital Region) 91 2 0 0 0 2 5 100 0 40
2018 National Capital Region 57 11 6 2 1 0 23 88 3 330
2017 National Capital Region 56 15 7 2 2 1 19 87 5 405
2017 Quebec (excluding National Capital Region) 75 5 6 0 0 0 14 93 0 20

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 75 14 6 2 1 0 3 92 2 454
2019 Quebec (excluding National Capital Region) 90 5 0 0 0 2 2 100 0 40
2018 National Capital Region 73 14 6 2 1 0 5 92 2 332
2017 National Capital Region 70 15 6 1 1 0 6 91 2 405
2017 Quebec (excluding National Capital Region) 84 0 6 0 0 0 10 93 0 19

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 54 13 12 8 11 0 2 69 19 457
2019 Quebec (excluding National Capital Region) 40 21 15 7 12 2 2 63 20 40
2018 National Capital Region 57 15 9 7 9 0 3 74 16 334
2017 National Capital Region 50 19 10 7 9 0 4 72 17 407
2017 Quebec (excluding National Capital Region) 52 21 17 0 5 0 5 77 5 20

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 61 24 7 3 2 0 2 88 5 456
2019 Quebec (excluding National Capital Region) 69 16 10 2 3 0 0 85 5 40
2018 National Capital Region 56 26 12 2 2 0 2 83 4 334
2017 National Capital Region 55 27 10 4 1 1 2 85 5 405
2017 Quebec (excluding National Capital Region) 60 21 0 5 6 0 10 89 11 20

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 22 32 32 11 4 0 0 54 14 460
2019 Quebec (excluding National Capital Region) 40 32 23 5 0 0 0 73 5 41
2018 National Capital Region 17 37 32 12 2 0 0 54 14 336
2017 National Capital Region 12 35 36 12 5 0 0 47 17 408
2017 Quebec (excluding National Capital Region) 24 41 26 5 5 0 0 65 9 20

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 8 16 32 27 16 0 0 43 25 457
2019 Quebec (excluding National Capital Region) 3 14 34 33 17 0 0 50 16 41
2018 National Capital Region 6 15 34 28 16 0 0 44 22 333
2017 National Capital Region 4 17 37 27 14 0 0 41 22 405
2017 Quebec (excluding National Capital Region) 10 17 17 25 26 0 5 54 28 19
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 37 27 17 8 5 5 0 39 61 458
2019 Quebec (excluding National Capital Region) 41 22 7 8 5 9 7 49 51 41
2018 National Capital Region 42 31 17 4 5 2 0 42 58 334
2017 National Capital Region 34 23 23 8 6 5 1 36 64 408
2017 Quebec (excluding National Capital Region) 24 35 20 11 0 0 10 27 73 20

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 62 38 263
2019 Quebec (excluding National Capital Region) 76 24 17

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 58 42 260
2019 Quebec (excluding National Capital Region) 62 38 17
2018 National Capital Region 66 34 186

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 46 16 15 6 7 1 10 70 14 455
2019 Quebec (excluding National Capital Region) 47 22 7 0 0 0 24 91 0 41
2018 National Capital Region 47 21 9 5 8 1 8 75 14 334

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 22 28 16 13 12 4 5 54 28 260
2019 Quebec (excluding National Capital Region) 33 34 17 0 4 0 12 77 4 17
2018 National Capital Region 33 26 16 11 6 2 6 64 19 187
2017 National Capital Region 18 37 10 14 9 2 10 63 26 243
2017 Quebec (excluding National Capital Region) 38 24 24 14 0 0 0 62 14 13

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 12 17 16 12 16 5 22 40 38 261
2019 Quebec (excluding National Capital Region) 23 42 5 9 9 0 12 74 21 17
2018 National Capital Region 14 16 14 9 13 4 30 46 33 186
2017 National Capital Region 6 17 13 11 22 3 28 33 48 244
2017 Quebec (excluding National Capital Region) 14 22 24 6 18 0 15 43 29 13
Date modified: