2019 Public Service Employee Survey Results by Theme for Office of the Chief Electoral Officer by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 33 11 6 2 0 0 81 8 131
2017 Provides services to public - English only 22 15 24 15 24 0 0 37 39 13
2017 Provides services to public - Both English and French 40 44 11 4 1 0 0 84 5 99
2014 Provides services to public - English only 31 43 13 13 0 0 0 75 13 16
2014 Provides services to public - Both English and French 31 42 12 13 2 0 0 73 15 83
2011 Provides services to public - English only 33 47 13 7 0 0 0 80 7 15
2011 Provides services to public - Both English and French 28 44 11 8 7 0 1 73 16 95
2008 Provides services to public - Both English and French 33 48 8 8 3 0 0 82 11 66

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 38 11 7 5 0 0 76 13 132
2017 Provides services to public - English only 0 22 8 41 30 0 0 22 71 13
2017 Provides services to public - Both English and French 36 37 14 9 4 0 0 73 13 99

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 62 27 9 1 0 0 0 90 1 132
2017 Provides services to public - English only 48 35 16 0 0 0 0 84 0 12
2017 Provides services to public - Both English and French 56 35 8 0 0 0 0 92 0 99
2014 Provides services to public - English only 69 31 0 0 0 0 0 100 0 16
2014 Provides services to public - Both English and French 62 26 8 1 1 1 0 89 2 83
2011 Provides services to public - English only 50 44 6 0 0 0 0 94 0 16
2011 Provides services to public - Both English and French 54 31 12 2 1 0 1 85 3 95

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 30 11 3 1 0 0 85 4 131
2017 Provides services to public - English only 16 32 18 8 26 0 0 48 34 12
2017 Provides services to public - Both English and French 44 37 12 5 2 0 0 81 7 99
2014 Provides services to public - English only 43 43 13 0 0 0 0 87 0 16
2014 Provides services to public - Both English and French 35 36 16 9 3 0 0 71 13 83
2011 Provides services to public - English only 31 56 6 6 0 0 0 88 6 16
2011 Provides services to public - Both English and French 38 38 13 7 3 0 1 77 11 95
2008 Provides services to public - Both English and French 30 58 5 5 3 0 0 88 8 66

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 26 13 8 1 0 0 78 9 131
2017 Provides services to public - English only 8 55 22 8 8 0 0 63 15 13
2017 Provides services to public - Both English and French 38 40 17 1 4 1 0 78 5 99
2014 Provides services to public - English only 29 45 7 13 6 0 0 74 20 16
2014 Provides services to public - Both English and French 23 37 23 10 7 0 0 60 17 83
2011 Provides services to public - English only 19 38 31 6 6 0 0 56 13 16
2011 Provides services to public - Both English and French 32 33 16 12 6 0 1 66 18 94

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 54 23 10 12 1 0 0 78 12 131
2017 Provides services to public - English only 15 46 9 23 8 0 0 61 30 13
2017 Provides services to public - Both English and French 38 45 7 6 5 0 0 82 11 98
2014 Provides services to public - English only 42 31 0 20 6 0 0 74 26 16
2014 Provides services to public - Both English and French 24 36 18 17 3 1 0 60 21 83
2011 Provides services to public - English only 25 38 19 13 6 0 0 63 19 16
2011 Provides services to public - Both English and French 33 32 16 14 3 0 1 66 17 93
2008 Provides services to public - Both English and French 33 39 12 12 3 0 0 73 15 66

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 21 13 12 7 2 1 67 20 132
2017 Provides services to public - English only 15 17 24 30 8 7 0 34 40 13
2017 Provides services to public - Both English and French 40 25 19 7 4 4 1 69 11 99
2014 Provides services to public - English only 19 24 12 26 13 6 0 45 41 16
2014 Provides services to public - Both English and French 27 27 17 8 18 4 0 56 26 83
2011 Provides services to public - English only 6 44 19 13 19 0 0 50 31 16
2011 Provides services to public - Both English and French 36 16 17 15 14 2 1 53 29 95
2008 Provides services to public - Both English and French 21 27 27 15 6 3 0 50 22 66
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 28 13 2 3 2 1 82 5 132

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 27 12 5 4 0 0 80 8 132
2017 Provides services to public - English only 24 30 15 31 0 0 0 54 31 13
2017 Provides services to public - Both English and French 37 40 16 4 2 1 0 78 6 99
2014 Provides services to public - English only 42 32 13 0 7 0 6 79 7 16
2014 Provides services to public - Both English and French 33 41 10 9 5 1 2 76 14 83
2011 Provides services to public - English only 38 38 19 0 0 0 6 80 0 16
2011 Provides services to public - Both English and French 37 29 16 9 6 0 2 68 16 95
2008 Provides services to public - Both English and French 39 24 20 11 3 2 2 66 14 66

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 25 11 9 3 0 0 77 12 132
2017 Provides services to public - English only 8 39 8 31 15 0 0 46 46 13
2017 Provides services to public - Both English and French 39 40 8 11 2 0 0 79 13 99
2014 Provides services to public - English only 54 25 13 0 7 0 0 80 7 16
2014 Provides services to public - Both English and French 37 32 15 7 8 0 0 70 15 83
2011 Provides services to public - English only 31 50 13 0 6 0 0 81 6 16
2011 Provides services to public - Both English and French 31 34 11 16 6 1 2 66 23 95
2008 Provides services to public - Both English and French 35 27 15 17 5 0 2 63 22 66

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 62 21 4 10 3 0 0 83 13 132
2017 Provides services to public - English only 30 9 39 15 8 0 0 39 22 13
2017 Provides services to public - Both English and French 51 31 11 2 5 0 0 82 7 99
2014 Provides services to public - English only 55 32 7 0 7 0 0 87 7 16
2014 Provides services to public - Both English and French 34 34 19 7 6 0 0 68 13 83

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 33 9 6 2 3 1 83 8 132
2017 Provides services to public - English only 30 9 24 22 7 8 0 42 32 13
2017 Provides services to public - Both English and French 31 38 15 10 2 3 1 72 12 99
2014 Provides services to public - English only 30 44 0 7 20 0 0 74 26 16
2014 Provides services to public - Both English and French 29 33 13 15 7 3 0 64 22 83
2011 Provides services to public - English only 13 50 13 13 6 6 0 67 20 16
2011 Provides services to public - Both English and French 27 35 18 6 7 5 1 66 15 95

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 49 32 7 7 2 1 1 83 10 132
2017 Provides services to public - English only 23 7 33 22 7 8 0 32 32 13
2017 Provides services to public - Both English and French 26 41 15 10 4 3 1 69 15 99
2014 Provides services to public - English only 35 38 0 7 20 0 0 74 26 16
2014 Provides services to public - Both English and French 25 35 18 15 6 1 0 60 21 83
2011 Provides services to public - English only 19 38 19 19 6 0 0 56 25 16
2011 Provides services to public - Both English and French 30 35 11 12 9 2 2 68 21 94
2008 Provides services to public - Both English and French 32 33 20 8 5 2 2 67 13 66

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 38 11 8 5 1 0 76 13 132
2017 Provides services to public - English only 8 30 17 15 15 17 0 45 35 13
2017 Provides services to public - Both English and French 16 37 23 15 5 3 1 55 21 98
2014 Provides services to public - English only 29 32 0 19 20 0 0 61 39 16
2014 Provides services to public - Both English and French 13 33 24 19 7 4 0 48 27 83
2011 Provides services to public - English only 7 47 20 13 7 7 0 57 21 15
2011 Provides services to public - Both English and French 18 36 24 12 8 1 1 55 20 95
2008 Provides services to public - Both English and French 15 45 20 12 5 2 2 63 17 66

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 37 14 10 2 2 0 73 12 132
2017 Provides services to public - English only 8 15 38 15 8 17 0 27 27 13
2017 Provides services to public - Both English and French 18 39 13 20 6 3 1 59 27 99
2014 Provides services to public - English only 17 38 7 26 13 0 0 54 39 16
2014 Provides services to public - Both English and French 15 21 28 23 13 0 0 36 36 83
2011 Provides services to public - English only 13 38 13 19 13 6 0 53 33 16
2011 Provides services to public - Both English and French 15 39 16 17 12 1 1 55 29 95
2008 Provides services to public - Both English and French 12 30 23 29 6 0 0 42 35 66
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 43 7 8 4 0 0 81 12 132
2017 Provides services to public - English only 8 22 15 24 31 0 0 29 55 13
2017 Provides services to public - Both English and French 27 41 17 8 5 2 0 70 13 99
2014 Provides services to public - English only 23 24 13 19 20 0 0 48 39 16
2014 Provides services to public - Both English and French 23 34 18 17 9 0 0 56 26 83
2011 Provides services to public - English only 19 69 13 0 0 0 0 88 0 16
2011 Provides services to public - Both English and French 24 42 11 15 7 0 1 67 22 95

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 42 8 7 3 0 0 82 10 131
2017 Provides services to public - English only 0 22 15 41 22 0 0 22 63 13
2017 Provides services to public - Both English and French 32 37 18 7 4 1 0 70 11 98

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 33 12 4 5 0 0 78 9 131
2017 Provides services to public - English only 0 39 16 22 23 0 0 39 45 13
2017 Provides services to public - Both English and French 35 42 11 7 5 0 0 77 12 99
2014 Provides services to public - English only 42 37 13 7 0 0 0 80 7 16
2014 Provides services to public - Both English and French 26 36 18 15 3 0 1 63 19 83
2011 Provides services to public - English only 25 56 19 0 0 0 0 81 0 16
2011 Provides services to public - Both English and French 38 35 8 9 7 0 2 74 17 95
2008 Provides services to public - Both English and French 29 39 14 9 8 0 2 69 17 66

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 36 10 8 5 0 0 77 13 131
2017 Provides services to public - English only 15 59 9 9 8 0 0 74 17 13
2017 Provides services to public - Both English and French 38 42 11 8 0 0 1 81 8 99
2014 Provides services to public - English only 37 38 0 13 12 0 0 75 25 16
2014 Provides services to public - Both English and French 30 41 18 6 3 1 1 73 9 83
2011 Provides services to public - English only 44 31 6 13 0 0 6 80 13 16
2011 Provides services to public - Both English and French 42 37 8 5 3 0 4 82 9 95
2008 Provides services to public - Both English and French 21 44 17 9 8 2 0 66 17 66

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 31 17 9 2 4 0 71 12 129
2017 Provides services to public - English only 26 16 8 15 26 8 0 46 45 12
2017 Provides services to public - Both English and French 38 40 12 3 3 3 1 81 6 99
2014 Provides services to public - English only 17 19 12 13 33 7 0 38 49 16
2014 Provides services to public - Both English and French 40 34 11 5 8 1 1 76 13 83
2011 Provides services to public - English only 13 53 7 7 0 0 20 83 8 15
2011 Provides services to public - Both English and French 34 36 16 6 6 0 1 71 13 94
2008 Provides services to public - Both English and French 12 41 23 12 11 2 0 54 23 66

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 25 29 18 12 9 3 3 57 23 131
2017 Provides services to public - English only 16 15 0 22 39 8 0 34 66 13
2017 Provides services to public - Both English and French 18 36 18 8 13 4 3 59 22 99
2014 Provides services to public - English only 6 32 12 17 32 0 0 38 50 16
2014 Provides services to public - Both English and French 14 18 11 19 30 7 1 35 53 83
2011 Provides services to public - English only 6 0 19 38 19 0 19 8 69 16
2011 Provides services to public - Both English and French 11 15 20 17 31 2 4 27 51 94
2008 Provides services to public - Both English and French 14 32 18 17 15 2 3 48 33 66

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 23 13 5 3 0 6 78 9 131

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 72 5 6 0 2 1 13 90 3 130

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 56 24 7 4 3 2 5 86 7 131

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 24 9 4 3 5 6 82 8 129

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 64 14 6 4 2 1 9 86 7 131

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 71 11 7 2 2 1 7 88 4 131

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 73 7 5 2 3 1 9 88 6 130

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 75 5 3 1 0 3 13 95 2 130

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 37 10 7 5 0 0 78 13 130
2017 Provides services to public - English only 8 32 16 16 28 0 0 40 44 12
2017 Provides services to public - Both English and French 33 41 17 5 5 0 0 73 10 99
2014 Provides services to public - English only 18 56 20 0 6 0 0 74 6 16
2014 Provides services to public - Both English and French 30 35 9 21 5 0 0 65 26 83
2011 Provides services to public - English only 25 38 13 13 6 0 6 67 20 16
2011 Provides services to public - Both English and French 31 40 11 11 7 0 1 71 18 95

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 33 13 3 6 1 0 78 9 131
2017 Provides services to public - English only 8 16 25 18 26 0 8 25 48 12
2017 Provides services to public - Both English and French 36 37 14 10 4 0 0 72 14 99
2014 Provides services to public - English only 36 38 13 13 0 0 0 74 13 16
2014 Provides services to public - Both English and French 30 29 15 16 10 0 0 59 26 83

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 43 12 3 3 0 0 83 5 131
2017 Provides services to public - English only 16 32 34 0 18 0 0 48 18 12
2017 Provides services to public - Both English and French 35 40 18 4 4 0 0 75 8 99
2014 Provides services to public - English only 23 57 6 0 13 0 0 81 13 16
2014 Provides services to public - Both English and French 29 36 13 15 7 0 0 65 22 83
2011 Provides services to public - English only 44 38 6 6 0 6 0 87 7 16
2011 Provides services to public - Both English and French 38 33 16 6 4 2 1 73 11 95

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 32 40 17 7 3 1 0 72 11 132
2017 Provides services to public - English only 32 14 15 15 17 8 0 50 34 13
2017 Provides services to public - Both English and French 22 43 24 4 5 2 0 66 9 99

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 49 28 12 6 3 1 1 78 10 130
2017 Provides services to public - English only 30 37 17 17 0 0 0 67 17 13
2017 Provides services to public - Both English and French 36 37 11 13 3 0 0 73 16 99
2014 Provides services to public - English only 36 46 19 0 0 0 0 81 0 16
2014 Provides services to public - Both English and French 31 34 15 12 6 3 0 67 18 83
2011 Provides services to public - English only 19 44 31 0 0 0 6 67 0 16
2011 Provides services to public - Both English and French 31 43 16 3 4 1 2 76 8 95

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 28 15 12 2 0 1 71 14 130
2017 Provides services to public - English only 31 46 7 15 0 0 0 78 15 13
2017 Provides services to public - Both English and French 41 39 10 9 1 0 0 80 10 99
2014 Provides services to public - English only 55 33 7 5 0 0 0 88 5 16
2014 Provides services to public - Both English and French 29 33 24 8 5 1 0 63 13 83
2011 Provides services to public - English only 47 27 27 0 0 0 0 73 0 15
2011 Provides services to public - Both English and French 33 43 19 1 4 0 0 76 5 94
2008 Provides services to public - Both English and French 21 48 20 8 3 0 0 70 11 66

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 54 21 6 6 6 1 6 81 13 131
2017 Provides services to public - English only 61 15 0 9 15 0 0 76 24 13
2017 Provides services to public - Both English and French 37 33 13 7 0 1 10 77 8 97
2014 Provides services to public - English only 67 20 0 0 7 0 6 93 7 16
2014 Provides services to public - Both English and French 39 32 10 7 5 4 4 77 13 83
2011 Provides services to public - English only 44 25 25 0 0 6 0 73 0 16
2011 Provides services to public - Both English and French 40 28 10 9 6 3 4 74 16 94

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - Both English and French 34 29 37 131
2017 Provides services to public - English only 15 23 62 13
2017 Provides services to public - Both English and French 25 40 35 99
2014 Provides services to public - English only 43 13 43 16
2014 Provides services to public - Both English and French 37 31 32 83
2011 Provides services to public - English only 47 20 33 15
2011 Provides services to public - Both English and French 40 28 32 94

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - Both English and French 12 12 30 0 33 13 44
2017 Provides services to public - Both English and French 12 18 57 3 5 4 25
2014 Provides services to public - Both English and French 3 24 64 0 9999 10 31
2011 Provides services to public - Both English and French 8 8 66 8 9999 11 38
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 59 30 6 4 2 0 0 89 6 131
2017 Provides services to public - English only 37 22 15 18 8 0 0 59 26 13
2017 Provides services to public - Both English and French 48 39 7 6 0 0 0 87 6 99
2014 Provides services to public - English only 43 26 18 6 6 0 0 69 13 16
2014 Provides services to public - Both English and French 45 37 8 6 3 0 0 82 9 83
2011 Provides services to public - English only 38 44 6 6 0 6 0 87 7 16
2011 Provides services to public - Both English and French 41 40 11 5 2 0 1 82 7 95
2008 Provides services to public - Both English and French 55 30 8 5 3 0 0 85 8 66

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 43 45 8 2 1 1 1 89 3 131
2017 Provides services to public - English only 46 22 15 8 0 9 0 75 8 13
2017 Provides services to public - Both English and French 33 46 7 10 3 1 0 80 13 98
2014 Provides services to public - English only 36 38 19 0 7 0 0 74 7 16
2014 Provides services to public - Both English and French 28 45 8 15 2 1 0 74 18 83
2011 Provides services to public - English only 25 44 13 13 0 6 0 73 13 16
2011 Provides services to public - Both English and French 31 53 8 5 2 0 1 84 7 95

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 11 17 32 23 15 0 1 39 29 130
2017 Provides services to public - English only 0 22 54 7 17 0 0 24 22 13
2017 Provides services to public - Both English and French 6 22 42 17 10 0 3 28 29 99
2014 Provides services to public - English only 0 13 57 7 18 0 6 26 14 16
2014 Provides services to public - Both English and French 13 28 38 16 2 1 1 19 42 83
2011 Provides services to public - English only 0 19 63 6 13 0 0 19 19 16
2011 Provides services to public - Both English and French 9 23 43 13 8 0 3 22 34 95
2008 Provides services to public - Both English and French 5 39 35 11 9 0 2 20 45 66

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 7 21 18 28 24 1 1 53 29 129
2017 Provides services to public - English only 15 15 33 37 0 0 0 37 29 13
2017 Provides services to public - Both English and French 9 20 24 23 11 5 8 40 33 98
2014 Provides services to public - English only 0 32 6 33 18 0 11 57 36 16
2014 Provides services to public - Both English and French 13 24 35 17 6 4 1 24 39 82
2011 Provides services to public - English only 0 31 25 31 13 0 0 44 31 16
2011 Provides services to public - Both English and French 12 14 27 28 11 4 4 43 28 95
2008 Provides services to public - Both English and French 8 29 27 20 14 2 2 34 38 66

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 7 17 36 18 18 1 3 37 25 130
2017 Provides services to public - English only 8 37 32 0 24 0 0 24 44 13
2017 Provides services to public - Both English and French 9 17 49 14 6 2 3 22 27 99
2014 Provides services to public - English only 12 13 38 19 13 0 6 33 26 16
2014 Provides services to public - Both English and French 19 23 31 17 6 4 1 24 44 83
2011 Provides services to public - English only 0 27 47 13 13 0 0 27 27 15
2011 Provides services to public - Both English and French 12 20 33 19 9 2 5 31 34 95
2008 Provides services to public - Both English and French 8 32 41 11 8 0 2 18 40 66

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 6 6 32 30 26 0 1 56 12 131
2017 Provides services to public - English only 8 22 23 17 31 0 0 48 29 13
2017 Provides services to public - Both English and French 3 15 34 26 17 1 4 45 19 99
2014 Provides services to public - English only 0 0 33 43 18 0 6 65 0 16
2014 Provides services to public - Both English and French 11 15 29 32 8 4 1 42 27 83
2011 Provides services to public - English only 0 6 38 31 19 0 6 53 7 16
2011 Provides services to public - Both English and French 3 12 34 32 14 1 5 48 16 95
2008 Provides services to public - Both English and French 3 18 42 27 8 0 2 35 22 66

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 8 13 24 23 26 4 2 52 23 131
2017 Provides services to public - English only 8 15 39 8 31 0 0 39 22 13
2017 Provides services to public - Both English and French 10 23 26 21 10 1 9 35 36 98
2014 Provides services to public - English only 0 39 13 26 11 0 12 42 44 16
2014 Provides services to public - Both English and French 23 22 32 8 8 4 3 17 48 83
2011 Provides services to public - English only 0 19 31 25 19 0 6 47 20 16
2011 Provides services to public - Both English and French 9 27 30 17 12 2 4 31 38 94
2008 Provides services to public - Both English and French 6 18 36 26 9 0 5 37 25 66

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 15 24 24 12 17 2 5 32 42 131
2017 Provides services to public - English only 22 17 15 8 24 8 7 37 45 13
2017 Provides services to public - Both English and French 21 25 23 13 6 5 7 21 52 99
2014 Provides services to public - English only 6 13 32 26 17 0 6 45 21 16
2014 Provides services to public - Both English and French 15 22 23 23 8 6 2 34 41 83
2011 Provides services to public - English only 7 13 20 33 20 0 7 57 21 15
2011 Provides services to public - Both English and French 8 16 26 22 20 2 5 45 26 95
2008 Provides services to public - Both English and French 14 33 18 17 12 0 6 31 50 66

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 13 35 23 15 2 2 39 24 130
2017 Provides services to public - English only 15 22 39 0 24 0 0 24 37 13
2017 Provides services to public - Both English and French 5 20 42 17 7 3 6 27 27 99
2014 Provides services to public - English only 19 26 26 18 6 0 6 25 48 16
2014 Provides services to public - Both English and French 18 20 31 17 10 1 1 28 40 82

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 6 8 35 23 26 1 2 50 14 130

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 39 19 8 3 2 0 69 11 132

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 25 9 4 6 0 0 80 10 132
2017 Provides services to public - English only 39 15 0 31 15 0 0 54 46 13
2017 Provides services to public - Both English and French 51 30 11 5 3 0 0 81 8 98
2014 Provides services to public - English only 41 13 6 33 7 0 0 54 40 16
2014 Provides services to public - Both English and French 43 29 10 12 5 1 0 73 17 83

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 30 5 5 4 0 0 87 8 132
2017 Provides services to public - English only 39 23 24 15 0 0 0 62 15 13
2017 Provides services to public - Both English and French 42 46 8 2 2 0 0 88 4 99
2014 Provides services to public - English only 49 25 26 0 0 0 0 74 0 16
2014 Provides services to public - Both English and French 42 37 13 5 4 0 0 78 8 83

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 33 6 6 2 1 0 85 8 130

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 32 12 3 2 0 0 83 5 130
2017 Provides services to public - English only 55 22 22 0 0 0 0 78 0 13
2017 Provides services to public - Both English and French 33 50 9 4 2 1 0 85 6 98
2014 Provides services to public - English only 42 26 19 7 6 0 0 68 13 16
2014 Provides services to public - Both English and French 30 37 17 9 6 1 0 67 15 83
2011 Provides services to public - English only 31 56 6 0 6 0 0 88 6 16
2011 Provides services to public - Both English and French 34 41 17 2 3 1 1 77 5 93

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 44 29 15 2 3 4 3 79 5 132
2017 Provides services to public - English only 48 29 23 0 0 0 0 77 0 13
2017 Provides services to public - Both English and French 33 38 19 7 3 0 0 71 10 99
2014 Provides services to public - English only 49 20 18 7 6 0 0 69 13 16
2014 Provides services to public - Both English and French 38 30 15 7 5 5 0 72 12 83

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 28 7 5 3 0 0 85 8 130
2017 Provides services to public - English only 46 31 8 7 8 0 0 78 15 13
2017 Provides services to public - Both English and French 49 37 8 3 3 0 0 86 6 99
2014 Provides services to public - English only 41 46 7 6 0 0 0 87 6 16
2014 Provides services to public - Both English and French 43 38 11 6 2 0 0 81 8 83
2011 Provides services to public - English only 33 40 13 7 7 0 0 73 13 15
2011 Provides services to public - Both English and French 44 36 13 4 2 0 1 81 6 94
2008 Provides services to public - Both English and French 38 48 14 0 0 0 0 86 0 66

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 27 16 2 6 6 3 74 9 131
2017 Provides services to public - English only 8 39 0 24 22 8 0 50 50 13
2017 Provides services to public - Both English and French 25 38 15 9 4 7 2 69 15 99
2014 Provides services to public - English only 35 32 7 7 20 0 0 67 26 16
2014 Provides services to public - Both English and French 34 23 16 12 6 4 6 62 20 83

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 34 15 10 4 3 1 70 15 130
2017 Provides services to public - English only 17 36 15 15 0 17 0 64 18 13
2017 Provides services to public - Both English and French 28 39 14 10 5 3 1 70 16 99
2014 Provides services to public - English only 19 31 24 20 7 0 0 50 26 16
2014 Provides services to public - Both English and French 24 39 17 9 9 2 0 64 19 83
2011 Provides services to public - English only 19 31 25 19 0 0 6 53 20 16
2011 Provides services to public - Both English and French 36 33 11 8 7 2 3 72 17 95
2008 Provides services to public - Both English and French 35 35 20 8 3 0 0 70 11 66

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 34 18 6 4 1 0 71 10 132

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 24 18 24 13 9 9 2 48 25 130
2017 Provides services to public - English only 17 0 15 24 22 22 0 21 60 13
2017 Provides services to public - Both English and French 12 25 19 12 14 11 7 44 32 99
2014 Provides services to public - English only 24 0 7 25 20 24 0 32 59 16
2014 Provides services to public - Both English and French 10 14 21 23 22 8 2 26 51 83
2011 Provides services to public - English only 13 6 38 25 6 13 0 21 36 16
2011 Provides services to public - Both English and French 14 21 19 9 16 13 9 45 31 94

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 44 2 6 2 0 0 91 8 132
2017 Provides services to public - English only 23 61 7 9 0 0 0 84 9 13
2017 Provides services to public - Both English and French 42 52 4 2 0 0 0 94 2 99
2014 Provides services to public - English only 37 50 0 7 6 0 0 87 13 16
2014 Provides services to public - Both English and French 31 47 7 12 4 0 0 78 15 83
2011 Provides services to public - English only 25 63 6 6 0 0 0 88 6 16
2011 Provides services to public - Both English and French 37 54 2 4 1 0 1 92 5 94
2008 Provides services to public - Both English and French 42 44 12 2 0 0 0 86 2 66

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 25 6 9 5 0 0 81 13 132
2017 Provides services to public - English only 24 44 8 15 9 0 0 68 24 13
2017 Provides services to public - Both English and French 45 39 4 8 3 0 1 85 11 99
2014 Provides services to public - English only 50 31 13 6 0 0 0 80 6 16
2014 Provides services to public - Both English and French 38 28 8 11 15 0 0 66 26 83
2011 Provides services to public - English only 38 13 6 38 6 0 0 50 44 16
2011 Provides services to public - Both English and French 41 39 5 5 7 0 1 82 13 94

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 38 5 3 2 0 0 89 6 132
2017 Provides services to public - English only 31 44 8 8 9 0 0 76 17 13
2017 Provides services to public - Both English and French 43 43 9 3 2 0 0 86 5 99
2014 Provides services to public - English only 54 26 7 7 6 0 0 80 13 16
2014 Provides services to public - Both English and French 38 44 11 6 1 0 0 82 7 82

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 54 28 6 9 3 0 0 82 12 132
2017 Provides services to public - English only 47 37 9 0 7 0 0 84 7 13
2017 Provides services to public - Both English and French 44 25 14 10 5 0 1 71 15 98
2014 Provides services to public - English only 67 19 13 0 0 0 0 87 0 16
2014 Provides services to public - Both English and French 41 38 6 11 2 0 1 80 14 83
2011 Provides services to public - English only 69 25 6 0 0 0 0 94 0 16
2011 Provides services to public - Both English and French 55 24 6 10 3 0 1 81 13 94
2008 Provides services to public - Both English and French 47 38 8 2 5 0 2 86 6 66

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 63 20 7 7 3 0 1 83 10 132
2017 Provides services to public - English only 76 17 0 0 0 0 8 100 0 13
2017 Provides services to public - Both English and French 51 27 7 9 4 0 1 79 14 99
2014 Provides services to public - English only 82 18 0 0 0 0 0 100 0 16
2014 Provides services to public - Both English and French 66 17 7 8 1 0 1 84 9 83
2011 Provides services to public - English only 75 13 6 6 0 0 0 88 6 16
2011 Provides services to public - Both English and French 58 24 6 8 2 0 1 83 11 95
2008 Provides services to public - Both English and French 53 27 6 9 5 0 0 80 14 66

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 75 17 1 3 3 0 1 93 6 132
2017 Provides services to public - English only 76 15 0 9 0 0 0 91 9 13
2017 Provides services to public - Both English and French 82 15 1 1 1 0 0 97 2 99
2014 Provides services to public - English only 87 13 0 0 0 0 0 100 0 16
2014 Provides services to public - Both English and French 69 19 4 6 1 0 1 89 7 83
2011 Provides services to public - English only 81 13 6 0 0 0 0 94 0 16
2011 Provides services to public - Both English and French 74 17 3 0 3 0 2 93 3 94
2008 Provides services to public - Both English and French 77 12 8 2 2 0 0 89 3 66

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 61 28 5 3 1 2 1 91 4 132

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 22 44 12 12 6 0 4 69 19 131

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 26 9 2 1 6 5 86 3 131

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 13 87 132

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 18 82 130

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 17 17 6 4 22 12 60 15 131
2017 Provides services to public - English only 17 0 10 8 8 58 0 39 38 12
2017 Provides services to public - Both English and French 14 18 20 6 3 24 14 53 15 99
2014 Provides services to public - English only 6 19 12 20 6 25 12 39 42 16
2014 Provides services to public - Both English and French 4 25 14 9 7 24 17 48 28 83

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 29 16 7 2 9 2 73 9 132
2017 Provides services to public - English only 8 32 18 8 8 26 0 54 22 12
2017 Provides services to public - Both English and French 24 30 18 7 4 11 6 65 13 99
2014 Provides services to public - English only 18 45 13 0 13 6 6 71 15 16
2014 Provides services to public - Both English and French 21 19 29 8 8 11 5 47 19 83
2011 Provides services to public - English only 31 31 19 0 6 13 0 71 7 16
2011 Provides services to public - Both English and French 36 42 12 4 4 1 1 80 9 95

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 8 92 132

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 11 89 132

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 15 20 3 4 21 13 58 11 132
2017 Provides services to public - English only 22 0 17 8 7 46 0 42 27 13
2017 Provides services to public - Both English and French 16 14 19 4 3 34 11 53 13 99
2014 Provides services to public - English only 11 26 7 7 13 30 6 59 31 16
2014 Provides services to public - Both English and French 13 8 22 6 5 30 17 39 20 83

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 25 15 7 2 8 3 73 10 132
2017 Provides services to public - English only 32 8 17 17 8 18 0 49 29 12
2017 Provides services to public - Both English and French 25 23 19 4 5 20 4 63 12 99
2014 Provides services to public - English only 30 26 13 7 13 6 6 63 22 16
2014 Provides services to public - Both English and French 20 19 21 7 6 19 7 54 18 83
2011 Provides services to public - English only 31 25 6 13 0 25 0 75 17 16
2011 Provides services to public - Both English and French 40 44 7 3 2 2 1 87 5 94

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 15 85 131
2017 Provides services to public - Both English and French 16 84 99
2014 Provides services to public - Both English and French 20 80 82

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 89 11 18
2017 Provides services to public - Both English and French 68 32 16
2014 Provides services to public - Both English and French 69 31 16

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 54 33 7 7 0 0 0 86 7 16
2017 Provides services to public - Both English and French 54 37 0 9 0 0 0 91 9 11
2014 Provides services to public - Both English and French 62 19 9 10 0 0 0 81 10 11
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 62 23 6 4 4 1 0 85 8 132
2017 Provides services to public - English only 30 24 31 15 0 0 0 54 15 13
2017 Provides services to public - Both English and French 48 35 8 5 3 0 0 84 8 99

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 48 18 9 3 0 3 70 11 41

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 28 38 13 10 3 5 1 71 15 131
2017 Provides services to public - English only 7 30 31 15 8 9 0 41 24 13
2017 Provides services to public - Both English and French 18 35 23 13 5 4 2 56 19 99

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 38 16 9 5 1 0 69 15 131
2017 Provides services to public - English only 8 26 34 17 8 8 0 37 26 12
2017 Provides services to public - Both English and French 19 41 18 14 8 0 0 60 21 98

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 20 20 11 10 0 1 59 21 132
2017 Provides services to public - English only 15 32 31 15 7 0 0 47 22 13
2017 Provides services to public - Both English and French 22 27 20 13 14 1 4 51 28 98

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 27 25 21 18 10 0 0 52 27 132
2017 Provides services to public - English only 15 31 24 15 15 0 0 47 30 13
2017 Provides services to public - Both English and French 13 28 27 16 15 0 0 42 31 99

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 30 20 12 3 0 0 65 15 132
2017 Provides services to public - English only 8 33 37 8 8 7 0 44 16 13
2017 Provides services to public - Both English and French 26 25 22 15 11 0 0 51 26 99

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 25 18 13 10 1 0 58 24 131
2017 Provides services to public - English only 15 7 32 31 15 0 0 22 46 13
2017 Provides services to public - Both English and French 23 21 21 20 14 0 1 44 34 99

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 24 20 5 5 3 3 69 10 130
2017 Provides services to public - English only 46 32 7 0 8 0 8 84 8 13
2017 Provides services to public - Both English and French 40 27 19 7 4 0 2 69 11 98

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 23 24 10 6 2 0 59 17 132
2017 Provides services to public - English only 15 30 40 0 15 0 0 45 15 13
2017 Provides services to public - Both English and French 29 34 24 9 5 0 0 63 13 99

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 28 18 8 6 1 0 68 14 128
2017 Provides services to public - English only 8 15 39 9 30 0 0 22 39 13
2017 Provides services to public - Both English and French 26 29 27 12 5 0 1 56 17 99

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 26 21 9 7 1 1 63 16 129
2017 Provides services to public - English only 15 7 48 8 22 0 0 22 30 13
2017 Provides services to public - Both English and French 25 27 25 19 3 1 0 52 22 99

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 39 25 18 11 7 0 0 65 18 128
2017 Provides services to public - English only 0 31 47 0 22 0 0 31 22 13
2017 Provides services to public - Both English and French 32 26 21 15 6 0 0 57 21 98

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 25 11 7 6 0 0 76 13 128

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 23 18 6 5 2 0 70 11 126
2017 Provides services to public - English only 15 33 37 8 8 0 0 48 15 13
2017 Provides services to public - Both English and French 39 21 25 9 4 1 1 61 13 99

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 63 17 12 4 3 2 0 81 7 128
2017 Provides services to public - English only 78 7 15 0 0 0 0 85 0 13
2017 Provides services to public - Both English and French 61 21 11 3 2 0 2 84 5 99

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 74 10 6 2 1 3 4 90 4 128
2017 Provides services to public - English only 54 22 8 16 0 0 0 76 16 13
2017 Provides services to public - Both English and French 67 12 6 7 5 1 2 81 13 99

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 79 11 2 4 4 0 0 90 7 131
2017 Provides services to public - English only 39 22 24 14 0 0 0 62 14 13
2017 Provides services to public - Both English and French 47 31 11 4 4 1 2 80 9 99

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 64 22 10 2 2 0 0 87 4 130
2017 Provides services to public - English only 39 0 15 22 24 0 0 39 46 13
2017 Provides services to public - Both English and French 54 24 10 4 6 0 2 79 11 99

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 65 19 5 9 2 0 0 84 11 131
2017 Provides services to public - English only 54 8 9 0 0 0 30 87 0 13
2017 Provides services to public - Both English and French 56 11 9 3 3 1 16 81 8 98

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 67 13 3 2 1 1 13 93 3 129
2017 Provides services to public - English only 60 8 18 0 7 0 8 73 8 13
2017 Provides services to public - Both English and French 64 19 7 1 3 1 4 88 5 99

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 74 15 7 2 1 0 1 90 4 129
2017 Provides services to public - English only 38 8 9 29 17 0 0 46 45 13
2017 Provides services to public - Both English and French 48 19 13 3 12 2 3 70 16 99

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 14 9 10 13 0 1 68 23 130
2017 Provides services to public - English only 54 22 8 7 9 0 0 76 16 13
2017 Provides services to public - Both English and French 51 30 12 3 1 1 2 83 4 99

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 61 24 9 3 2 0 2 86 5 130

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 19 32 36 10 4 0 0 51 13 131
2017 Provides services to public - English only 0 22 56 7 15 0 0 22 22 13
2017 Provides services to public - Both English and French 6 38 40 9 6 0 0 45 15 99

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 10 14 30 33 14 0 0 47 23 130
2017 Provides services to public - English only 0 48 35 8 8 0 0 17 48 12
2017 Provides services to public - Both English and French 4 12 40 33 10 0 0 44 16 97
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 39 19 15 13 8 6 1 42 58 131
2017 Provides services to public - English only 23 15 39 0 7 8 9 27 73 13
2017 Provides services to public - Both English and French 29 24 24 12 4 5 1 31 69 99

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 57 43 73

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 50 50 73

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 15 13 6 7 0 11 69 16 131

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 17 28 20 14 12 3 7 50 28 72
2017 Provides services to public - Both English and French 26 29 16 18 5 0 6 58 25 63

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 8 18 14 14 22 4 20 34 47 73
2017 Provides services to public - Both English and French 7 23 18 13 22 2 15 36 43 64
Date modified: