2019 Public Service Employee Survey Results by Theme for Office of the Chief Electoral Officer by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 47 34 10 7 2 0 0 81 9 154
2019 Does not provide services to public 48 32 10 6 5 0 0 80 11 355
2018 Provides services to public 46 42 8 4 0 0 0 88 4 94
2018 Does not provide services to public 36 42 13 7 2 0 0 78 9 265
2017 Provides services to public 39 39 13 5 4 0 0 78 9 115
2017 Does not provide services to public 37 43 11 5 4 0 0 80 9 314
2014 Provides services to public 31 42 13 13 2 0 0 73 15 102
2014 Does not provide services to public 31 46 12 8 4 0 0 76 12 320
2011 Provides services to public 29 44 12 8 6 0 1 74 14 113
2011 Does not provide services to public 32 39 16 7 5 0 0 71 13 299
2008 Provides services to public 34 47 7 9 3 0 0 82 12 76
2008 Does not provide services to public 30 42 13 10 5 0 0 72 15 186

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 38 38 12 8 4 0 0 76 12 155
2019 Does not provide services to public 47 32 11 5 5 0 0 78 10 352
2018 Provides services to public 44 41 12 1 2 0 0 85 3 94
2018 Does not provide services to public 36 43 12 7 1 1 0 80 8 264
2017 Provides services to public 31 36 13 13 7 0 0 67 20 115
2017 Does not provide services to public 40 35 15 7 3 0 0 75 10 315

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 62 30 8 1 0 0 0 91 1 155
2019 Does not provide services to public 59 29 8 3 1 0 0 87 4 351
2018 Provides services to public 64 28 7 1 0 0 0 92 1 94
2018 Does not provide services to public 54 34 8 2 2 0 0 88 4 263
2017 Provides services to public 56 35 9 0 0 0 0 91 0 114
2017 Does not provide services to public 54 34 9 1 1 0 0 88 2 315
2014 Provides services to public 63 26 7 2 1 1 0 90 3 102
2014 Does not provide services to public 61 29 6 3 1 0 0 90 4 320
2011 Provides services to public 54 32 11 2 1 0 1 87 3 114
2011 Does not provide services to public 53 36 8 3 1 0 0 88 4 300

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 55 30 12 3 1 0 0 85 3 154
2019 Does not provide services to public 50 33 10 5 3 0 0 83 7 355
2018 Provides services to public 48 38 12 2 0 0 0 86 2 94
2018 Does not provide services to public 44 38 11 5 2 0 0 82 7 266
2017 Provides services to public 42 35 12 6 5 0 0 77 11 114
2017 Does not provide services to public 45 39 10 2 3 0 0 85 6 315
2014 Provides services to public 36 36 17 7 3 0 0 72 10 102
2014 Does not provide services to public 38 42 11 5 3 0 0 81 8 321
2011 Provides services to public 37 40 12 7 3 0 1 78 10 114
2011 Does not provide services to public 41 41 8 6 3 0 0 82 10 301
2008 Provides services to public 32 58 4 4 3 0 0 89 7 76
2008 Does not provide services to public 31 49 12 3 6 0 0 80 9 187

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 52 25 13 9 1 0 0 77 10 154
2019 Does not provide services to public 53 25 11 5 6 0 0 78 11 355
2018 Provides services to public 53 30 12 4 1 0 0 83 5 93
2018 Does not provide services to public 44 31 16 5 3 1 0 76 8 265
2017 Provides services to public 33 41 18 2 5 1 0 75 7 115
2017 Does not provide services to public 42 38 12 6 2 0 0 80 8 313
2014 Provides services to public 23 38 21 10 8 0 0 61 18 102
2014 Does not provide services to public 30 42 14 9 4 1 0 72 13 320
2011 Provides services to public 30 34 18 11 7 0 1 64 18 113
2011 Does not provide services to public 27 39 17 10 6 1 0 66 16 298

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 53 24 10 12 1 0 0 77 13 154
2019 Does not provide services to public 49 31 8 6 5 0 0 81 11 353
2018 Provides services to public 52 29 14 4 1 0 0 81 5 92
2018 Does not provide services to public 43 36 12 6 2 0 0 79 9 266
2017 Provides services to public 34 44 8 8 6 0 0 78 14 114
2017 Does not provide services to public 42 40 10 4 3 0 0 82 8 314
2014 Provides services to public 26 35 16 17 5 1 0 62 22 102
2014 Does not provide services to public 30 45 10 10 3 1 0 76 13 319
2011 Provides services to public 31 34 16 13 4 0 1 66 18 112
2011 Does not provide services to public 29 42 14 10 4 0 0 71 14 302
2008 Provides services to public 33 42 12 11 3 0 0 75 13 76
2008 Does not provide services to public 22 38 20 12 8 0 0 60 20 187

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 44 21 12 11 8 2 1 68 20 155
2019 Does not provide services to public 42 25 13 7 9 3 1 70 17 354
2018 Provides services to public 43 25 12 11 5 2 2 71 17 94
2018 Does not provide services to public 38 25 19 9 7 1 1 64 16 266
2017 Provides services to public 36 25 19 9 5 5 1 65 15 115
2017 Does not provide services to public 36 22 20 11 5 5 1 61 18 314
2014 Provides services to public 25 26 16 10 18 5 0 54 29 102
2014 Does not provide services to public 28 25 17 13 10 6 2 57 24 320
2011 Provides services to public 32 19 17 14 15 2 2 53 30 114
2011 Does not provide services to public 27 25 19 14 11 4 0 54 26 301
2008 Provides services to public 24 28 25 14 5 4 0 53 21 76
2008 Does not provide services to public 21 27 15 20 14 3 0 50 35 187
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 53 25 14 3 2 2 2 81 5 155
2019 Does not provide services to public 53 24 11 3 2 2 4 82 5 355

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 52 27 13 4 3 0 1 80 7 155
2019 Does not provide services to public 55 30 8 5 2 1 0 86 6 354
2018 Provides services to public 55 35 5 4 1 0 0 90 6 92
2018 Does not provide services to public 53 29 10 4 2 0 1 83 7 265
2017 Provides services to public 35 38 15 8 2 1 1 74 10 115
2017 Does not provide services to public 49 36 8 4 2 0 1 86 6 315
2014 Provides services to public 34 39 10 7 6 1 3 76 14 102
2014 Does not provide services to public 45 34 9 5 4 3 0 82 9 321
2011 Provides services to public 36 31 16 8 5 1 4 70 14 114
2011 Does not provide services to public 46 29 11 5 8 2 0 76 13 302
2008 Provides services to public 38 26 21 9 3 1 1 66 12 76
2008 Does not provide services to public 30 33 13 10 11 2 1 65 21 187

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 53 25 11 8 3 0 0 78 11 154
2019 Does not provide services to public 54 27 10 4 4 1 0 83 8 352
2018 Provides services to public 54 33 6 4 2 0 1 88 6 92
2018 Does not provide services to public 50 31 11 6 2 0 0 81 8 265
2017 Provides services to public 35 40 8 14 4 0 0 75 17 115
2017 Does not provide services to public 47 37 7 6 3 0 0 84 9 314
2014 Provides services to public 40 30 15 6 9 0 0 70 14 102
2014 Does not provide services to public 42 36 10 8 4 1 0 78 12 321
2011 Provides services to public 32 36 11 13 6 1 2 69 20 114
2011 Does not provide services to public 41 34 7 8 9 0 0 76 17 302
2008 Provides services to public 33 29 16 17 4 0 1 63 21 76
2008 Does not provide services to public 27 33 13 14 12 1 0 60 26 187

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 60 24 5 10 2 0 0 83 12 155
2019 Does not provide services to public 56 26 9 7 3 0 0 82 10 354
2018 Provides services to public 56 30 9 2 3 0 0 86 5 92
2018 Does not provide services to public 53 27 11 5 4 0 0 80 9 266
2017 Provides services to public 48 29 14 3 6 0 0 77 10 115
2017 Does not provide services to public 53 29 9 6 4 0 0 81 10 311
2014 Provides services to public 38 33 17 5 7 0 0 71 12 102
2014 Does not provide services to public 46 33 9 6 6 1 0 79 12 320

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 48 30 9 6 3 4 1 82 9 155
2019 Does not provide services to public 48 29 8 5 7 3 0 79 12 355
2018 Provides services to public 36 39 16 4 1 2 1 78 6 94
2018 Does not provide services to public 39 32 9 8 5 6 0 76 14 267
2017 Provides services to public 30 35 16 12 2 3 1 68 15 115
2017 Does not provide services to public 34 35 13 8 5 5 0 73 14 315
2014 Provides services to public 28 34 14 13 9 3 0 64 22 102
2014 Does not provide services to public 25 39 16 11 5 4 0 67 17 319
2011 Provides services to public 25 37 17 7 7 7 1 67 15 114
2011 Does not provide services to public 27 34 15 13 7 4 0 64 20 301

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 49 30 7 8 3 2 1 81 11 155
2019 Does not provide services to public 46 31 10 7 5 1 0 78 13 355
2018 Provides services to public 44 34 14 6 1 1 0 79 7 92
2018 Does not provide services to public 34 40 14 8 3 0 0 75 11 265
2017 Provides services to public 25 37 18 12 4 3 1 64 18 115
2017 Does not provide services to public 29 42 15 8 5 1 0 72 13 315
2014 Provides services to public 26 35 17 13 8 1 0 62 21 102
2014 Does not provide services to public 22 44 17 8 6 2 0 68 15 320
2011 Provides services to public 29 35 12 12 8 2 2 66 21 113
2011 Does not provide services to public 29 35 18 11 7 1 0 64 18 301
2008 Provides services to public 32 36 17 8 4 3 1 70 12 76
2008 Does not provide services to public 30 29 13 12 12 3 0 62 25 187

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 36 36 11 9 6 2 0 73 16 155
2019 Does not provide services to public 35 32 15 7 6 5 0 70 14 355
2018 Provides services to public 33 36 18 9 0 3 0 71 10 94
2018 Does not provide services to public 23 38 15 11 5 7 0 66 18 267
2017 Provides services to public 14 36 22 15 6 5 1 53 23 114
2017 Does not provide services to public 18 41 17 11 8 5 0 62 20 315
2014 Provides services to public 15 33 21 18 9 3 0 50 28 102
2014 Does not provide services to public 16 37 21 15 7 5 0 56 23 320
2011 Provides services to public 16 37 23 12 8 4 1 56 20 113
2011 Does not provide services to public 16 40 18 16 6 5 0 58 23 302
2008 Provides services to public 14 47 17 12 4 4 1 65 17 76
2008 Does not provide services to public 17 32 17 22 9 4 0 51 32 186

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 34 35 15 10 3 3 0 71 13 155
2019 Does not provide services to public 32 32 14 11 8 4 0 66 19 354
2018 Provides services to public 28 44 15 8 3 2 0 73 11 94
2018 Does not provide services to public 22 38 20 11 6 4 0 62 17 266
2017 Provides services to public 16 36 18 20 6 5 1 54 27 115
2017 Does not provide services to public 22 39 16 14 7 2 0 62 21 313
2014 Provides services to public 16 23 25 22 12 1 0 39 35 102
2014 Does not provide services to public 17 37 16 19 8 3 0 56 28 319
2011 Provides services to public 14 39 16 17 11 2 1 55 29 114
2011 Does not provide services to public 15 34 20 20 9 2 0 50 29 301
2008 Provides services to public 11 33 21 29 7 0 0 43 36 76
2008 Does not provide services to public 15 28 17 23 16 2 0 43 40 185
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 37 41 7 10 4 0 0 79 14 155
2019 Does not provide services to public 41 36 11 7 4 0 0 78 11 354
2018 Provides services to public 48 33 12 5 1 0 0 81 6 94
2018 Does not provide services to public 37 38 13 7 3 0 0 76 11 266
2017 Provides services to public 24 38 16 12 8 2 0 63 21 115
2017 Does not provide services to public 36 38 13 9 4 0 0 74 13 315
2014 Provides services to public 22 33 17 18 11 0 0 55 28 102
2014 Does not provide services to public 29 38 17 10 6 0 0 67 16 321
2011 Provides services to public 24 46 11 13 6 0 1 70 19 114
2011 Does not provide services to public 28 41 11 13 6 0 0 69 20 300

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 41 40 8 9 3 0 0 80 12 154
2019 Does not provide services to public 38 40 9 10 3 0 0 78 13 352
2018 Provides services to public 40 42 11 6 1 0 0 82 7 94
2018 Does not provide services to public 36 41 13 8 3 0 0 76 11 267
2017 Provides services to public 27 36 18 11 6 1 0 65 17 114
2017 Does not provide services to public 32 42 12 10 4 0 0 74 15 314

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 48 30 13 4 4 0 0 79 8 154
2019 Does not provide services to public 49 32 10 6 3 1 0 81 9 352
2018 Provides services to public 51 33 10 5 1 0 0 83 6 93
2018 Does not provide services to public 50 32 9 7 2 0 0 82 9 267
2017 Provides services to public 31 41 11 8 8 0 0 72 16 115
2017 Does not provide services to public 41 40 7 9 4 0 0 81 12 315
2014 Provides services to public 29 36 16 13 4 0 1 66 17 102
2014 Does not provide services to public 39 35 10 8 5 1 1 76 14 321
2011 Provides services to public 35 39 10 8 6 0 3 76 14 114
2011 Does not provide services to public 42 36 6 9 8 0 0 77 17 301
2008 Provides services to public 28 41 12 11 8 0 1 69 19 76
2008 Does not provide services to public 20 39 14 14 13 0 0 59 27 187

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 41 35 10 8 5 0 0 77 13 153
2019 Does not provide services to public 45 36 10 6 1 0 1 82 8 355
2018 Provides services to public 39 45 12 3 1 0 0 84 4 94
2018 Does not provide services to public 46 38 8 4 2 0 2 86 6 267
2017 Provides services to public 34 45 11 8 1 0 1 80 9 115
2017 Does not provide services to public 48 37 9 4 1 0 1 86 5 314
2014 Provides services to public 31 40 15 7 4 1 1 73 11 102
2014 Does not provide services to public 42 39 10 7 3 0 0 81 10 321
2011 Provides services to public 41 37 9 6 3 0 4 82 9 114
2011 Does not provide services to public 39 41 11 6 3 0 1 80 9 300
2008 Provides services to public 21 41 20 9 8 1 0 63 17 76
2008 Does not provide services to public 21 33 21 14 8 1 1 55 23 187

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 38 29 18 10 2 4 0 69 12 152
2019 Does not provide services to public 37 32 12 10 5 3 1 72 16 355
2018 Provides services to public 41 34 15 4 3 2 1 77 8 94
2018 Does not provide services to public 35 37 14 8 4 1 1 73 13 268
2017 Provides services to public 36 38 12 4 6 4 1 77 10 114
2017 Does not provide services to public 45 34 8 7 2 4 0 82 9 314
2014 Provides services to public 36 31 12 6 12 2 1 70 18 102
2014 Does not provide services to public 42 32 8 8 5 3 2 78 13 321
2011 Provides services to public 31 38 15 6 5 0 4 72 12 112
2011 Does not provide services to public 36 35 13 10 5 1 1 72 15 302
2008 Provides services to public 12 38 22 16 11 1 0 51 27 76
2008 Does not provide services to public 12 30 20 20 16 1 1 43 37 187

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 24 27 18 14 11 3 4 54 27 154
2019 Does not provide services to public 31 23 12 15 12 5 3 58 29 356
2018 Provides services to public 25 33 17 11 10 1 3 61 22 94
2018 Does not provide services to public 23 26 16 15 14 1 5 52 31 268
2017 Provides services to public 17 34 15 9 16 4 4 56 28 115
2017 Does not provide services to public 24 26 11 18 14 3 4 54 34 315
2014 Provides services to public 12 21 12 18 30 6 1 36 52 102
2014 Does not provide services to public 17 24 16 16 21 3 3 44 40 321
2011 Provides services to public 10 13 20 19 29 2 6 25 53 113
2011 Does not provide services to public 12 21 16 20 26 2 3 35 49 301
2008 Provides services to public 12 30 20 18 16 1 3 44 36 76
2008 Does not provide services to public 10 25 12 18 32 1 2 36 51 187

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 51 22 13 5 3 1 5 77 9 154
2019 Does not provide services to public 57 20 10 3 3 1 6 83 7 356

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 70 6 6 2 2 1 12 88 4 153
2019 Does not provide services to public 61 11 9 3 4 1 12 82 8 356

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 58 22 7 4 2 2 4 85 7 154
2019 Does not provide services to public 60 18 11 4 2 1 5 83 6 353

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 51 23 8 5 3 5 5 82 9 152
2019 Does not provide services to public 56 15 12 6 3 3 6 78 9 355

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 61 16 7 4 2 2 8 85 7 154
2019 Does not provide services to public 62 14 8 3 2 3 7 85 6 354

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 73 10 6 2 1 1 6 90 4 154
2019 Does not provide services to public 68 13 10 1 2 1 5 87 3 356

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 72 8 6 3 2 2 8 88 5 153
2019 Does not provide services to public 75 9 4 2 1 4 5 92 3 353

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 77 5 2 2 1 3 11 94 3 152
2019 Does not provide services to public 77 7 4 0 0 1 10 94 1 356

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 41 35 9 9 5 0 0 76 15 153
2019 Does not provide services to public 41 37 8 10 4 0 0 78 14 352
2018 Provides services to public 42 33 19 2 3 0 1 75 5 94
2018 Does not provide services to public 36 41 10 7 4 0 1 79 11 262
2017 Provides services to public 30 40 17 6 7 0 0 70 13 114
2017 Does not provide services to public 38 41 11 6 4 0 1 79 10 315
2014 Provides services to public 27 39 12 17 5 0 0 66 22 102
2014 Does not provide services to public 28 44 14 8 6 0 0 73 13 321
2011 Provides services to public 31 39 11 11 7 0 2 71 18 114
2011 Does not provide services to public 32 44 11 8 5 0 0 76 13 298

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 44 30 14 5 6 1 0 75 11 154
2019 Does not provide services to public 44 29 11 10 5 0 0 73 15 354
2018 Provides services to public 46 35 12 6 1 0 0 81 7 94
2018 Does not provide services to public 40 39 9 7 4 0 0 79 12 261
2017 Provides services to public 32 33 16 11 6 0 1 66 18 114
2017 Does not provide services to public 45 36 8 7 4 0 1 81 10 313
2014 Provides services to public 31 30 15 15 8 0 0 61 23 102
2014 Does not provide services to public 35 40 12 8 5 0 1 75 13 321

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 40 41 12 4 3 0 0 81 7 154
2019 Does not provide services to public 48 32 11 6 3 0 0 80 9 348
2018 Provides services to public 46 41 8 5 0 0 0 87 5 94
2018 Does not provide services to public 41 34 16 7 2 0 0 74 9 265
2017 Provides services to public 32 39 20 3 5 0 0 72 9 114
2017 Does not provide services to public 41 37 14 6 1 0 0 79 8 315
2014 Provides services to public 27 40 14 12 8 0 0 66 20 102
2014 Does not provide services to public 31 45 13 6 4 1 0 76 10 321
2011 Provides services to public 39 33 15 6 4 3 1 75 10 114
2011 Does not provide services to public 36 42 14 6 2 0 0 78 8 302

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 31 38 17 10 3 1 0 70 13 155
2019 Does not provide services to public 31 38 17 8 3 3 0 72 11 355
2018 Provides services to public 28 47 17 6 1 1 1 76 7 94
2018 Does not provide services to public 27 41 18 8 2 3 1 71 10 266
2017 Provides services to public 22 40 23 5 6 3 0 64 12 115
2017 Does not provide services to public 27 43 18 5 3 2 1 73 9 314

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 48 28 14 6 3 1 1 77 9 152
2019 Does not provide services to public 53 26 10 4 5 1 1 81 10 355
2018 Provides services to public 48 38 11 4 0 0 0 85 4 94
2018 Does not provide services to public 55 25 10 6 3 0 1 81 9 265
2017 Provides services to public 35 37 12 13 3 0 0 72 16 115
2017 Does not provide services to public 47 33 10 5 3 1 1 81 8 314
2014 Provides services to public 32 35 16 10 5 2 0 68 16 102
2014 Does not provide services to public 35 40 12 6 3 2 3 78 10 320
2011 Provides services to public 29 44 18 3 4 1 3 75 6 114
2011 Does not provide services to public 41 39 10 8 2 0 0 80 10 299

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 42 27 16 12 2 1 1 69 14 151
2019 Does not provide services to public 46 33 15 3 4 0 0 79 6 354
2018 Provides services to public 37 38 16 5 3 0 1 76 8 94
2018 Does not provide services to public 52 29 13 3 2 0 0 82 5 267
2017 Provides services to public 40 41 9 9 1 0 0 80 10 115
2017 Does not provide services to public 48 33 12 4 2 0 1 81 6 315
2014 Provides services to public 34 32 21 8 4 1 0 67 12 102
2014 Does not provide services to public 39 38 14 6 3 0 0 77 9 321
2011 Provides services to public 35 40 21 1 4 0 0 75 4 112
2011 Does not provide services to public 46 33 13 7 2 0 0 78 9 301
2008 Provides services to public 21 47 20 8 4 0 0 68 12 76
2008 Does not provide services to public 33 39 15 10 3 0 1 72 13 187

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 55 21 7 5 6 1 5 81 12 154
2019 Does not provide services to public 53 20 9 8 5 2 3 77 14 354
2017 Provides services to public 39 31 11 7 4 1 8 76 12 113
2017 Does not provide services to public 52 22 7 5 3 4 6 83 9 315
2014 Provides services to public 44 29 9 6 6 3 4 78 13 102
2014 Does not provide services to public 44 25 10 4 3 4 9 80 8 321
2011 Provides services to public 41 27 12 7 5 4 4 73 13 113
2011 Does not provide services to public 41 27 10 6 10 2 4 72 17 300

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Provides services to public 34 27 39 154
2019 Does not provide services to public 34 29 38 356
2018 Provides services to public 27 34 39 94
2018 Does not provide services to public 32 25 43 268
2017 Provides services to public 24 39 37 115
2017 Does not provide services to public 30 35 35 315
2014 Provides services to public 39 28 33 102
2014 Does not provide services to public 37 30 33 321
2011 Provides services to public 42 27 31 112
2011 Does not provide services to public 37 26 37 301

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Provides services to public 16 10 30 0 33 11 52
2019 Does not provide services to public 9 14 36 3 27 11 119
2018 Provides services to public 4 24 61 3 8 0 25
2018 Does not provide services to public 15 20 34 6 18 7 86
2017 Provides services to public 11 16 62 3 4 4 28
2017 Does not provide services to public 11 19 40 2 18 10 94
2014 Provides services to public 7 26 59 0 9999 7 40
2014 Does not provide services to public 10 18 52 5 9999 15 118
2011 Provides services to public 9 6 57 9 9999 19 47
2011 Does not provide services to public 8 15 65 5 9999 6 111
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 59 30 5 5 2 0 0 89 6 154
2019 Does not provide services to public 60 30 6 4 1 0 0 90 5 354
2018 Provides services to public 63 31 4 1 0 0 0 95 1 94
2018 Does not provide services to public 54 40 4 1 0 0 0 94 2 266
2017 Provides services to public 47 36 8 7 1 0 0 83 8 115
2017 Does not provide services to public 47 39 8 3 2 0 0 86 6 315
2014 Provides services to public 46 35 10 6 4 0 0 81 10 102
2014 Does not provide services to public 44 42 10 2 1 1 0 87 4 321
2011 Provides services to public 41 40 10 5 2 1 1 83 7 114
2011 Does not provide services to public 45 40 8 3 3 1 0 85 7 302
2008 Provides services to public 54 30 7 7 3 0 0 84 9 76
2008 Does not provide services to public 45 34 12 4 5 0 0 80 9 186

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 42 44 10 2 1 1 1 87 3 154
2019 Does not provide services to public 46 40 7 4 3 1 0 86 6 355
2018 Provides services to public 36 53 9 1 0 1 0 90 1 93
2018 Does not provide services to public 39 40 13 5 2 0 0 80 7 268
2017 Provides services to public 34 43 9 9 2 2 0 79 12 114
2017 Does not provide services to public 32 47 11 7 2 0 0 80 9 314
2014 Provides services to public 30 42 12 12 3 1 0 73 15 102
2014 Does not provide services to public 29 51 10 7 2 1 0 81 9 321
2011 Provides services to public 30 52 9 6 2 1 1 83 8 114
2011 Does not provide services to public 28 46 12 9 4 1 0 75 13 302

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 11 17 33 23 14 0 2 38 29 153
2019 Does not provide services to public 8 19 33 27 11 1 1 39 27 353
2018 Provides services to public 6 25 49 15 4 0 0 20 32 94
2018 Does not provide services to public 6 19 38 25 11 0 1 36 25 267
2017 Provides services to public 5 21 44 15 11 0 4 27 27 115
2017 Does not provide services to public 5 22 41 18 9 0 5 28 29 314
2014 Provides services to public 11 25 41 15 5 1 3 21 37 102
2014 Does not provide services to public 9 28 38 17 7 1 1 24 37 320
2011 Provides services to public 8 22 46 12 9 0 4 22 31 114
2011 Does not provide services to public 11 22 39 18 6 0 3 25 34 301
2008 Provides services to public 4 37 38 11 9 0 1 20 41 76
2008 Does not provide services to public 17 28 31 14 6 1 3 21 47 187

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 8 19 20 27 24 1 1 52 27 151
2019 Does not provide services to public 6 15 23 28 24 2 2 55 22 356
2018 Provides services to public 2 17 31 30 15 4 1 48 20 93
2018 Does not provide services to public 8 11 27 27 24 0 2 53 20 266
2017 Provides services to public 9 19 25 24 10 6 7 39 32 114
2017 Does not provide services to public 7 16 30 25 15 2 5 43 24 313
2014 Provides services to public 10 25 30 19 8 3 5 29 38 101
2014 Does not provide services to public 9 22 28 22 12 4 3 36 33 319
2011 Provides services to public 10 17 27 28 11 4 4 42 29 114
2011 Does not provide services to public 8 17 31 25 13 1 5 40 27 300
2008 Provides services to public 8 29 29 18 13 1 1 32 38 76
2008 Does not provide services to public 17 23 26 22 9 2 2 31 41 186

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 8 15 38 18 17 1 4 36 24 152
2019 Does not provide services to public 10 18 30 25 11 3 3 38 30 352
2018 Provides services to public 7 23 33 21 12 3 1 34 31 94
2018 Does not provide services to public 8 19 31 25 14 1 2 40 28 266
2017 Provides services to public 8 20 46 12 8 2 4 21 29 115
2017 Does not provide services to public 8 18 36 21 12 1 4 35 27 314
2014 Provides services to public 17 20 31 18 7 3 4 26 40 102
2014 Does not provide services to public 11 25 32 17 10 2 3 28 38 320
2011 Provides services to public 11 20 35 18 10 2 5 30 33 113
2011 Does not provide services to public 11 21 29 23 9 3 4 35 34 301
2008 Provides services to public 8 32 39 11 9 0 1 20 40 76
2008 Does not provide services to public 14 25 28 18 9 2 3 28 42 187

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 7 6 30 30 25 0 2 56 14 153
2019 Does not provide services to public 4 12 31 32 18 1 1 52 17 352
2018 Provides services to public 1 14 32 31 19 1 2 51 15 94
2018 Does not provide services to public 6 14 25 33 20 0 2 55 20 266
2017 Provides services to public 4 16 32 24 18 1 5 45 21 115
2017 Does not provide services to public 4 14 29 33 16 1 3 51 19 310
2014 Provides services to public 9 12 30 34 9 3 3 46 22 102
2014 Does not provide services to public 4 20 35 25 14 2 1 40 24 319
2011 Provides services to public 3 11 35 31 14 1 6 48 14 114
2011 Does not provide services to public 3 16 31 35 13 0 3 49 19 301
2008 Provides services to public 4 17 39 30 8 0 1 39 21 76
2008 Does not provide services to public 10 16 37 27 6 2 3 35 27 187

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 8 13 23 24 26 3 3 53 23 153
2019 Does not provide services to public 6 13 27 26 23 2 3 52 19 353
2018 Provides services to public 13 20 27 22 15 2 2 38 34 92
2018 Does not provide services to public 8 17 26 22 24 2 2 48 26 266
2017 Provides services to public 9 22 27 20 12 1 8 36 34 114
2017 Does not provide services to public 7 15 30 23 17 2 6 43 24 314
2014 Provides services to public 18 24 30 11 8 3 6 21 46 102
2014 Does not provide services to public 10 24 29 20 11 2 4 33 36 320
2011 Provides services to public 7 26 30 18 12 2 5 32 35 113
2011 Does not provide services to public 11 18 30 23 13 1 4 38 30 301
2008 Provides services to public 7 18 37 25 9 0 4 36 26 76
2008 Does not provide services to public 12 18 34 23 9 2 4 33 31 185

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 14 22 25 12 19 3 5 33 39 153
2019 Does not provide services to public 10 22 20 22 19 4 3 45 34 352
2018 Provides services to public 9 22 27 23 10 7 1 36 35 93
2018 Does not provide services to public 10 20 28 20 18 2 2 40 31 266
2017 Provides services to public 20 23 22 13 9 5 7 25 50 115
2017 Does not provide services to public 10 23 22 23 12 4 5 39 36 314
2014 Provides services to public 14 20 24 24 9 5 5 37 37 102
2014 Does not provide services to public 7 19 27 26 13 6 2 42 28 320
2011 Provides services to public 8 15 25 24 19 3 6 48 25 113
2011 Does not provide services to public 5 13 29 28 14 4 8 47 20 299
2008 Provides services to public 14 33 18 17 12 0 5 31 50 76
2008 Does not provide services to public 11 30 26 16 9 4 5 27 44 187

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 9 13 34 22 16 3 3 40 24 152
2019 Does not provide services to public 8 12 33 26 15 4 2 43 22 353
2018 Provides services to public 6 18 41 22 9 3 1 33 25 93
2018 Does not provide services to public 10 14 35 23 15 2 2 40 25 266
2017 Provides services to public 6 21 40 15 9 3 6 26 30 115
2017 Does not provide services to public 6 20 36 22 10 3 3 34 27 314
2014 Provides services to public 18 21 30 17 9 1 4 28 40 101
2014 Does not provide services to public 11 19 35 16 14 4 3 31 32 320

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 5 7 34 22 28 1 3 52 13 152
2019 Does not provide services to public 3 7 24 37 24 2 2 64 10 353

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 28 38 17 10 3 2 0 69 14 155
2019 Does not provide services to public 27 35 19 12 5 2 0 63 18 353

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 54 25 11 4 6 0 0 79 10 155
2019 Does not provide services to public 55 26 8 5 5 1 0 82 10 354
2018 Provides services to public 59 28 4 8 1 0 0 87 9 94
2018 Does not provide services to public 44 35 8 7 3 2 0 81 10 265
2017 Provides services to public 50 28 10 8 4 0 0 78 12 114
2017 Does not provide services to public 53 31 6 6 3 0 0 84 9 315
2014 Provides services to public 43 26 10 15 6 1 0 69 21 102
2014 Does not provide services to public 44 34 8 7 6 0 1 78 13 320

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 56 29 6 6 3 0 0 86 9 154
2019 Does not provide services to public 59 27 5 4 5 0 0 85 9 353
2018 Provides services to public 59 31 6 3 0 1 0 90 3 94
2018 Does not provide services to public 53 35 6 4 1 1 0 88 5 267
2017 Provides services to public 41 43 10 3 2 0 0 84 5 115
2017 Does not provide services to public 57 32 4 6 1 0 0 89 7 314
2014 Provides services to public 42 35 16 4 4 0 0 76 8 102
2014 Does not provide services to public 45 38 9 6 2 0 0 83 8 320

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 51 32 7 7 2 1 0 85 9 153
2019 Does not provide services to public 50 32 10 5 2 1 0 83 6 352
2018 Provides services to public 51 36 9 2 1 0 1 88 3 94
2018 Does not provide services to public 46 38 11 3 2 1 0 85 4 266

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 50 31 14 4 2 0 0 80 6 153
2019 Does not provide services to public 48 35 10 4 2 1 0 83 6 356
2018 Provides services to public 52 36 9 1 0 1 0 89 1 94
2018 Does not provide services to public 46 39 11 2 1 2 0 86 2 266
2017 Provides services to public 35 47 11 3 2 1 0 83 5 114
2017 Does not provide services to public 44 39 12 2 1 2 1 85 3 314
2014 Provides services to public 31 36 18 9 6 1 0 67 15 102
2014 Does not provide services to public 37 41 11 4 2 4 0 82 6 321
2011 Provides services to public 34 42 16 2 4 2 1 78 6 112
2011 Does not provide services to public 38 37 14 6 2 2 1 78 8 302

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 47 27 15 3 2 3 2 78 6 155
2019 Does not provide services to public 49 29 13 5 1 4 1 81 6 355
2018 Provides services to public 45 36 11 2 2 4 0 85 4 94
2018 Does not provide services to public 46 33 13 3 0 5 0 83 4 267
2017 Provides services to public 34 38 19 6 3 0 1 72 9 115
2017 Does not provide services to public 44 34 12 4 2 3 1 82 6 314
2014 Provides services to public 38 30 16 7 5 4 0 71 12 102
2014 Does not provide services to public 41 36 11 5 2 5 0 82 7 321

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 58 27 7 6 2 0 0 85 8 153
2019 Does not provide services to public 63 27 6 2 2 0 0 90 4 355
2018 Provides services to public 67 25 7 2 0 0 0 91 2 94
2018 Does not provide services to public 59 29 8 2 2 0 0 89 4 267
2017 Provides services to public 47 37 8 3 4 0 0 84 7 115
2017 Does not provide services to public 53 37 7 2 1 0 0 90 4 314
2014 Provides services to public 41 40 11 6 2 0 0 82 8 102
2014 Does not provide services to public 44 41 7 3 4 0 0 86 7 321
2011 Provides services to public 43 37 13 4 3 0 1 80 7 112
2011 Does not provide services to public 44 37 11 5 3 1 0 81 8 301
2008 Provides services to public 36 51 12 0 1 0 0 87 1 76
2008 Does not provide services to public 35 35 15 9 6 0 1 70 15 185

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 39 26 15 4 6 6 3 72 12 154
2019 Does not provide services to public 35 32 14 7 5 4 4 73 12 355
2018 Provides services to public 34 37 14 8 4 1 2 73 13 94
2018 Does not provide services to public 33 31 12 10 5 5 5 70 16 267
2017 Provides services to public 22 38 13 12 6 7 3 66 19 115
2017 Does not provide services to public 35 28 13 6 5 5 7 73 13 315
2014 Provides services to public 33 23 15 11 9 3 6 62 22 102
2014 Does not provide services to public 30 33 11 12 6 5 4 69 19 320

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 35 32 13 12 4 3 1 70 17 153
2019 Does not provide services to public 37 29 16 8 5 3 1 69 14 355
2018 Provides services to public 34 36 21 3 4 2 0 71 8 93
2018 Does not provide services to public 30 38 14 9 6 1 2 70 16 268
2017 Provides services to public 26 39 13 10 5 5 2 70 16 115
2017 Does not provide services to public 32 32 16 10 5 4 2 68 16 312
2014 Provides services to public 23 37 17 10 9 2 1 62 20 102
2014 Does not provide services to public 27 35 15 11 7 3 2 65 19 321
2011 Provides services to public 34 32 12 10 6 2 4 70 17 114
2011 Does not provide services to public 33 35 13 8 6 3 2 72 15 302
2008 Provides services to public 36 36 18 7 4 0 0 71 11 76
2008 Does not provide services to public 27 26 18 14 10 4 1 56 25 187

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 38 33 16 8 4 1 0 71 12 155
2019 Does not provide services to public 41 31 18 5 3 1 0 73 8 354
2018 Provides services to public 37 41 14 6 0 2 0 80 6 94
2018 Does not provide services to public 35 39 16 7 2 2 0 75 9 268

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 26 17 25 13 9 9 2 48 24 153
2019 Does not provide services to public 30 19 16 12 8 11 3 58 24 354
2018 Provides services to public 20 25 20 18 4 12 1 51 26 93
2018 Does not provide services to public 20 24 19 12 11 8 6 51 27 267
2017 Provides services to public 12 22 18 13 16 12 7 42 36 115
2017 Does not provide services to public 18 25 17 11 9 14 5 54 26 314
2014 Provides services to public 12 11 19 23 22 12 2 26 52 102
2014 Does not provide services to public 14 21 19 15 14 13 4 42 35 318
2011 Provides services to public 14 19 22 11 14 13 7 41 31 113
2011 Does not provide services to public 16 21 17 17 13 13 4 44 36 301

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 47 43 1 7 2 0 0 91 8 155
2019 Does not provide services to public 56 32 4 4 3 0 0 88 7 356
2017 Provides services to public 40 53 4 3 0 0 0 93 3 115
2017 Does not provide services to public 53 38 3 4 1 0 0 91 5 315
2014 Provides services to public 33 47 6 10 4 0 0 80 14 102
2014 Does not provide services to public 37 48 6 8 2 0 0 85 10 321
2011 Provides services to public 35 56 4 4 1 0 1 91 5 113
2011 Does not provide services to public 45 46 2 6 0 0 0 91 6 301
2008 Provides services to public 46 41 11 1 1 0 0 87 3 76
2008 Does not provide services to public 45 42 3 8 2 0 0 88 10 187

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 53 25 6 10 5 0 0 79 15 155
2019 Does not provide services to public 53 29 7 7 5 0 0 82 11 356
2017 Provides services to public 42 40 4 9 4 0 1 83 13 115
2017 Does not provide services to public 56 31 4 7 2 0 0 87 9 315
2014 Provides services to public 40 28 10 10 12 0 0 68 22 102
2014 Does not provide services to public 44 33 5 11 7 0 0 77 18 321
2011 Provides services to public 40 36 5 10 8 0 1 77 18 112
2011 Does not provide services to public 50 30 8 9 2 0 0 80 12 300

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 52 36 6 4 2 0 0 88 7 155
2019 Does not provide services to public 57 32 6 3 3 0 0 88 6 353
2017 Provides services to public 41 44 9 3 3 0 0 85 6 115
2017 Does not provide services to public 56 34 6 3 1 0 0 90 3 314
2014 Provides services to public 41 42 10 6 2 0 0 82 8 101
2014 Does not provide services to public 48 40 7 3 0 1 1 89 3 321

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 56 27 5 9 2 0 1 83 12 155
2019 Does not provide services to public 60 23 6 9 2 0 0 83 10 356
2017 Provides services to public 45 27 13 8 5 0 1 73 14 114
2017 Does not provide services to public 63 20 8 6 3 0 1 83 9 315
2014 Provides services to public 46 35 7 9 2 0 1 82 11 102
2014 Does not provide services to public 54 27 8 9 1 0 0 82 10 321
2011 Provides services to public 58 24 7 8 3 0 1 82 11 113
2011 Does not provide services to public 62 23 5 9 1 0 0 84 11 299
2008 Provides services to public 51 36 7 1 4 0 1 88 5 76
2008 Does not provide services to public 55 24 6 11 4 0 0 79 15 187

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 61 21 6 8 2 0 1 83 10 155
2019 Does not provide services to public 59 22 7 10 2 0 1 82 12 355
2017 Provides services to public 54 26 6 8 3 0 2 82 12 115
2017 Does not provide services to public 67 19 7 5 2 0 0 86 7 314
2014 Provides services to public 68 16 6 8 1 0 1 85 9 102
2014 Does not provide services to public 60 24 5 8 2 0 1 85 10 321
2011 Provides services to public 61 23 6 8 2 0 1 84 10 114
2011 Does not provide services to public 61 25 3 8 3 0 0 86 11 300
2008 Provides services to public 54 28 7 8 4 0 0 82 12 76
2008 Does not provide services to public 51 24 6 12 4 0 3 77 16 187

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 78 14 1 2 3 0 2 94 5 155
2019 Does not provide services to public 82 11 3 4 1 0 0 93 5 354
2017 Provides services to public 81 16 1 2 1 0 0 96 3 115
2017 Does not provide services to public 82 14 3 1 0 0 0 96 1 314
2014 Provides services to public 71 19 3 5 1 0 1 91 6 102
2014 Does not provide services to public 76 16 1 4 1 0 1 93 6 318
2011 Provides services to public 75 17 4 0 3 0 2 94 3 113
2011 Does not provide services to public 83 11 1 5 0 0 0 93 6 302
2008 Provides services to public 79 11 8 1 1 0 0 89 3 76
2008 Does not provide services to public 79 11 3 4 2 0 1 91 6 187

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 60 26 8 3 1 2 0 88 4 155
2019 Does not provide services to public 69 21 6 1 1 2 0 91 2 356

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 23 39 13 14 6 1 3 66 21 154
2019 Does not provide services to public 33 40 11 10 3 1 3 76 13 355

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 49 26 10 1 1 8 4 85 3 153
2019 Does not provide services to public 56 24 8 3 0 6 3 88 3 354

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 13 87 155
2019 Does not provide services to public 10 90 356
2018 Provides services to public 12 88 93
2018 Does not provide services to public 11 89 268

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 49 51 20
2019 Does not provide services to public 41 59 36
2018 Provides services to public 57 43 11
2018 Does not provide services to public 57 43 30

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 73 27 20
2019 Does not provide services to public 62 38 36

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 11
2018 Does not provide services to public 0 100 30

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 11
2018 Does not provide services to public 0 100 30

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 41 59 20
2019 Does not provide services to public 32 68 36

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 36 64 20
2019 Does not provide services to public 42 58 36

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 48 52 20
2019 Does not provide services to public 44 56 36
2018 Provides services to public 57 43 11
2018 Does not provide services to public 54 46 30

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 36 64 20
2019 Does not provide services to public 41 59 36

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 38 62 20
2019 Does not provide services to public 23 77 36

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 53 47 20
2019 Does not provide services to public 44 56 36
2018 Provides services to public 47 53 11
2018 Does not provide services to public 53 47 30

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 40 60 20
2019 Does not provide services to public 29 71 36

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 11
2018 Does not provide services to public 0 100 30

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 11
2018 Does not provide services to public 20 80 30

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 43 57 20
2019 Does not provide services to public 52 48 36

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 33 67 20
2019 Does not provide services to public 23 77 36

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 46 54 20
2019 Does not provide services to public 56 44 36

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 18 82 153
2019 Does not provide services to public 15 85 356

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 22 16 17 6 3 26 11 59 14 154
2019 Does not provide services to public 22 11 13 6 4 28 15 59 18 356
2018 Provides services to public 18 17 19 5 2 27 12 57 12 94
2018 Does not provide services to public 17 15 18 5 3 37 6 55 14 267
2017 Provides services to public 14 17 18 7 4 27 13 52 18 114
2017 Does not provide services to public 17 14 16 6 2 34 10 55 15 315
2014 Provides services to public 4 24 15 11 7 24 15 47 29 102
2014 Does not provide services to public 15 16 21 4 5 31 7 50 16 320

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 36 26 17 6 2 13 1 73 8 155
2019 Does not provide services to public 39 25 14 6 3 11 1 73 11 353
2018 Provides services to public 32 29 13 5 1 19 2 76 8 94
2018 Does not provide services to public 30 31 17 6 4 12 0 70 10 267
2017 Provides services to public 21 32 18 7 5 12 5 65 14 114
2017 Does not provide services to public 25 31 17 7 3 15 2 67 12 315
2014 Provides services to public 19 25 25 6 9 11 5 52 18 102
2014 Does not provide services to public 23 34 18 3 5 16 0 68 10 320
2011 Provides services to public 37 39 12 4 4 3 1 79 8 114
2011 Does not provide services to public 41 31 15 5 3 5 0 76 8 298

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 9 91 155
2019 Does not provide services to public 6 94 355

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 41 59 13
2019 Does not provide services to public 37 63 19

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 13
2019 Does not provide services to public 0 100 19

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 45 55 13
2019 Does not provide services to public 43 57 18

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 13
2019 Does not provide services to public 0 100 18

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 13
2019 Does not provide services to public 0 100 18

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 13
2019 Does not provide services to public 0 100 18

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 61 39 13
2019 Does not provide services to public 75 25 18

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 10 90 155
2019 Does not provide services to public 8 92 352

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 22 13 21 3 4 24 13 56 11 155
2019 Does not provide services to public 22 10 18 3 2 31 15 58 8 356
2018 Provides services to public 18 16 20 1 1 33 11 61 4 93
2018 Does not provide services to public 17 16 17 3 1 39 7 61 7 267
2017 Provides services to public 16 13 18 6 3 34 10 52 16 115
2017 Does not provide services to public 16 15 16 2 2 38 12 61 7 314
2014 Provides services to public 12 12 20 6 6 30 14 43 21 102
2014 Does not provide services to public 14 16 20 2 2 40 5 55 7 320

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 40 24 15 6 2 11 3 74 8 154
2019 Does not provide services to public 41 24 16 3 2 13 1 76 5 355
2018 Provides services to public 31 27 15 2 1 21 2 76 4 93
2018 Does not provide services to public 32 31 16 5 2 13 2 74 7 267
2017 Provides services to public 25 22 20 5 5 19 3 61 13 114
2017 Does not provide services to public 28 33 12 3 2 18 3 78 7 314
2014 Provides services to public 21 21 19 7 7 18 7 56 18 101
2014 Does not provide services to public 24 33 18 2 2 20 1 72 5 320
2011 Provides services to public 40 41 7 4 2 5 1 86 7 113
2011 Does not provide services to public 41 33 14 3 1 8 0 80 4 300

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 15 85 154
2019 Does not provide services to public 12 88 354
2017 Provides services to public 16 84 115
2017 Does not provide services to public 10 90 314
2014 Provides services to public 21 79 101
2014 Does not provide services to public 10 90 317

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 91 9 23
2019 Does not provide services to public 77 23 41
2017 Provides services to public 72 28 18
2017 Does not provide services to public 79 21 32
2014 Provides services to public 70 30 20
2014 Does not provide services to public 82 18 33

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 51 26 10 13 0 0 0 77 13 21
2019 Does not provide services to public 56 31 4 7 0 3 0 89 7 32
2017 Provides services to public 45 30 0 24 0 0 0 76 24 13
2017 Does not provide services to public 47 44 4 0 0 0 5 96 0 25
2014 Provides services to public 55 22 7 16 0 0 0 77 16 14
2014 Does not provide services to public 42 43 7 3 4 0 0 86 7 27
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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 61 23 7 5 4 1 0 84 8 155
2019 Does not provide services to public 61 24 7 5 1 2 1 87 6 355
2018 Provides services to public 62 21 14 1 2 0 0 82 3 91
2018 Does not provide services to public 61 24 9 3 2 1 0 85 5 264
2017 Provides services to public 46 34 10 6 4 0 0 80 10 115
2017 Does not provide services to public 60 26 8 2 3 1 0 87 6 315

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 20 48 18 9 3 0 3 70 11 41
2019 Does not provide services to public 23 31 22 12 3 5 5 60 16 104

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 28 35 14 11 3 8 1 69 15 154
2019 Does not provide services to public 27 28 23 10 4 8 1 60 15 354
2018 Provides services to public 21 47 21 8 1 1 0 70 9 92
2018 Does not provide services to public 22 40 21 8 3 5 0 66 12 264
2017 Provides services to public 17 35 24 13 6 4 2 55 19 115
2017 Does not provide services to public 19 35 21 9 6 10 1 59 17 315

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 31 35 17 10 4 2 0 68 15 154
2019 Does not provide services to public 32 33 18 8 6 4 0 67 14 354
2018 Provides services to public 17 52 18 8 2 3 0 71 10 94
2018 Does not provide services to public 24 41 20 9 4 2 0 66 14 267
2017 Provides services to public 18 40 19 14 8 1 0 58 22 113
2017 Does not provide services to public 18 44 20 9 5 4 0 65 15 314

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 40 18 20 12 9 0 1 59 21 155
2019 Does not provide services to public 42 27 17 7 6 0 1 70 13 354
2018 Provides services to public 33 25 20 11 10 0 1 58 21 94
2018 Does not provide services to public 38 31 16 7 7 0 1 70 14 267
2017 Provides services to public 22 27 21 14 13 1 3 51 27 114
2017 Does not provide services to public 29 28 17 14 11 0 1 58 25 315

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 25 24 23 17 9 1 0 50 27 154
2019 Does not provide services to public 32 25 24 10 8 1 0 58 18 353
2018 Provides services to public 21 26 29 13 11 0 0 47 24 94
2018 Does not provide services to public 26 27 27 13 6 0 1 54 19 266
2017 Provides services to public 14 29 26 16 14 0 0 43 31 115
2017 Does not provide services to public 27 27 25 12 7 0 2 55 20 314

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 37 29 18 13 4 1 0 66 16 155
2019 Does not provide services to public 38 28 19 8 5 1 1 67 14 351
2018 Provides services to public 29 32 29 8 3 0 0 60 11 94
2018 Does not provide services to public 31 31 21 10 6 0 1 62 16 266
2017 Provides services to public 23 27 24 14 11 1 0 50 25 115
2017 Does not provide services to public 30 32 21 8 7 1 2 63 15 314

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 31 26 18 12 10 2 0 59 23 154
2019 Does not provide services to public 37 25 19 11 8 1 1 62 19 352
2018 Provides services to public 18 28 26 21 6 0 0 47 27 91
2018 Does not provide services to public 35 21 20 13 10 0 2 57 23 268
2017 Provides services to public 21 20 23 21 14 1 1 42 35 115
2017 Does not provide services to public 25 31 20 12 9 1 2 58 22 313

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 44 21 18 6 5 2 4 69 11 153
2019 Does not provide services to public 51 22 14 4 6 1 2 76 10 354
2018 Provides services to public 43 31 17 3 3 0 3 76 7 94
2018 Does not provide services to public 51 23 15 4 4 0 4 76 8 267
2017 Provides services to public 41 27 17 6 4 0 4 71 11 114
2017 Does not provide services to public 47 28 10 5 3 1 6 81 8 313

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 35 21 25 10 8 2 0 56 19 155
2019 Does not provide services to public 44 25 16 7 7 0 1 69 14 353
2018 Provides services to public 38 21 22 10 7 1 1 61 17 94
2018 Does not provide services to public 36 28 21 7 7 0 1 64 15 267
2017 Provides services to public 27 33 25 8 7 0 0 60 15 115
2017 Does not provide services to public 37 30 17 11 4 0 1 68 15 315

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 39 28 17 9 5 2 0 69 14 151
2019 Does not provide services to public 38 30 18 9 3 1 1 69 12 352
2018 Provides services to public 26 34 26 8 4 1 1 61 12 91
2018 Does not provide services to public 36 31 20 9 3 0 1 68 12 266
2017 Provides services to public 23 27 28 12 8 0 2 52 20 115
2017 Does not provide services to public 31 33 21 7 4 1 2 66 12 314

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 36 27 20 9 6 1 1 65 15 152
2019 Does not provide services to public 34 33 19 8 4 1 0 68 12 352
2018 Provides services to public 25 34 26 9 4 0 1 60 14 92
2018 Does not provide services to public 30 29 24 15 2 0 1 59 17 266
2017 Provides services to public 23 25 28 18 5 1 0 48 24 115
2017 Does not provide services to public 26 29 27 11 5 0 1 56 16 314

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 40 27 16 11 6 1 0 67 17 151
2019 Does not provide services to public 39 34 11 9 6 1 1 74 15 352
2018 Provides services to public 30 34 21 11 3 0 1 64 14 92
2018 Does not provide services to public 36 28 18 14 4 0 1 65 18 265
2017 Provides services to public 27 26 25 14 8 0 0 54 22 114
2017 Does not provide services to public 31 31 19 12 6 0 1 62 18 313

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 51 25 11 7 5 1 0 77 13 151
2019 Does not provide services to public 52 27 11 7 3 0 1 79 10 353

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 46 24 17 6 5 2 1 72 11 149
2019 Does not provide services to public 46 30 14 6 2 1 1 78 8 350
2018 Provides services to public 37 31 20 6 6 0 0 68 11 91
2018 Does not provide services to public 44 29 18 5 3 0 1 74 8 263
2017 Provides services to public 35 22 27 9 5 1 1 58 14 114
2017 Does not provide services to public 39 33 17 7 3 1 1 73 9 314

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 63 17 11 4 2 2 0 82 7 151
2019 Does not provide services to public 64 17 6 6 3 1 2 84 9 352
2018 Provides services to public 72 17 5 3 1 1 1 91 4 92
2018 Does not provide services to public 66 17 7 4 2 0 4 86 6 266
2017 Provides services to public 63 18 11 3 3 0 2 82 6 115
2017 Does not provide services to public 63 21 7 4 2 0 2 87 6 315

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 75 9 5 3 2 3 5 90 5 149
2019 Does not provide services to public 77 11 4 1 2 1 5 93 3 351
2018 Provides services to public 83 8 5 1 2 0 1 92 3 91
2018 Does not provide services to public 81 9 3 1 0 0 5 95 1 265

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 77 13 3 4 3 0 1 91 7 154
2019 Does not provide services to public 73 13 4 1 4 1 3 91 5 352
2018 Provides services to public 74 14 6 2 1 2 1 91 4 91
2018 Does not provide services to public 76 11 5 2 2 1 2 91 4 265
2017 Provides services to public 64 13 6 8 6 1 3 80 14 115
2017 Does not provide services to public 74 12 4 2 2 1 3 91 5 311

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 66 20 10 1 2 0 1 87 3 153
2019 Does not provide services to public 63 23 8 3 2 0 2 87 5 348
2018 Provides services to public 50 35 5 5 2 1 2 87 8 94
2018 Does not provide services to public 56 28 8 5 2 0 1 85 7 266
2017 Provides services to public 45 30 12 5 4 1 3 78 9 114
2017 Does not provide services to public 53 31 8 2 4 0 2 86 6 314

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 64 19 5 10 2 0 1 83 11 154
2019 Does not provide services to public 67 17 9 2 3 0 2 85 6 350
2018 Provides services to public 60 23 10 4 2 0 2 84 6 94
2018 Does not provide services to public 57 21 10 6 4 0 2 80 10 266
2017 Provides services to public 51 20 11 6 9 0 3 73 16 115
2017 Does not provide services to public 62 20 9 2 4 0 3 84 6 314

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 67 11 3 2 0 1 15 94 3 152
2019 Does not provide services to public 68 9 5 0 1 0 17 92 2 350
2018 Provides services to public 57 8 9 2 1 0 23 84 4 93
2018 Does not provide services to public 59 11 5 2 0 0 22 91 2 263
2017 Provides services to public 55 10 9 3 3 1 19 82 7 114
2017 Does not provide services to public 57 16 6 2 1 1 18 89 4 313

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 74 15 6 2 1 0 2 90 3 152
2019 Does not provide services to public 77 12 5 1 0 0 4 93 1 351
2018 Provides services to public 64 16 12 2 0 1 4 85 2 94
2018 Does not provide services to public 76 12 4 1 1 0 5 94 2 264
2017 Provides services to public 63 18 8 1 3 1 5 86 5 115
2017 Does not provide services to public 73 13 6 0 0 0 7 93 1 311

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 50 13 11 10 15 0 2 64 25 153
2019 Does not provide services to public 54 14 13 7 9 0 3 70 17 353
2018 Provides services to public 61 17 6 6 7 0 3 80 14 94
2018 Does not provide services to public 55 15 10 6 11 0 3 72 18 266
2017 Provides services to public 46 18 12 6 12 2 3 68 20 115
2017 Does not provide services to public 51 20 11 6 8 0 4 74 15 314

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 61 23 8 4 2 0 1 85 6 153
2019 Does not provide services to public 62 24 7 2 2 0 2 88 4 352
2018 Provides services to public 54 26 13 2 3 0 2 81 5 94
2018 Does not provide services to public 57 24 12 2 3 0 2 84 5 266
2017 Provides services to public 52 28 11 4 2 1 2 82 6 115
2017 Does not provide services to public 56 26 9 4 1 1 3 85 6 312

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 18 32 36 12 3 0 0 50 15 154
2019 Does not provide services to public 26 32 30 9 3 0 0 58 12 356
2018 Provides services to public 14 30 40 12 4 0 0 44 16 94
2018 Does not provide services to public 19 38 29 12 1 0 0 57 14 268
2017 Provides services to public 7 36 41 9 7 0 0 43 16 115
2017 Does not provide services to public 15 35 33 12 4 0 0 50 16 315

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 8 15 33 32 12 0 0 43 24 153
2019 Does not provide services to public 7 16 32 26 18 0 0 44 24 354
2018 Provides services to public 7 11 43 25 13 0 0 38 19 93
2018 Does not provide services to public 6 16 31 30 16 0 1 47 22 266
2017 Provides services to public 3 17 39 30 10 0 0 40 20 112
2017 Does not provide services to public 5 18 35 26 16 0 1 42 23 314
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 40 17 16 12 7 6 1 43 57 154
2019 Does not provide services to public 37 30 17 6 4 4 1 39 61 354
2018 Provides services to public 42 25 19 2 10 1 1 43 57 94
2018 Does not provide services to public 42 31 16 5 3 2 0 44 56 266
2017 Provides services to public 29 24 25 10 5 5 2 31 69 115
2017 Does not provide services to public 35 23 22 7 6 4 2 38 62 315

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 58 42 83
2019 Does not provide services to public 64 36 202

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 50 50 83
2019 Does not provide services to public 62 38 199
2018 Provides services to public 58 42 52
2018 Does not provide services to public 69 31 144

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 48 13 12 7 6 1 13 71 15 153
2019 Does not provide services to public 46 18 14 5 6 1 10 72 12 351
2018 Provides services to public 52 17 10 3 9 0 10 76 13 93
2018 Does not provide services to public 46 22 8 6 7 2 10 77 14 267

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 17 30 20 14 10 3 6 52 27 81
2019 Does not provide services to public 25 28 15 11 12 4 5 58 26 200
2018 Provides services to public 25 31 15 15 11 0 3 58 27 52
2018 Does not provide services to public 35 26 16 9 5 3 7 67 15 146
2017 Provides services to public 22 35 15 16 7 0 6 60 24 73
2017 Does not provide services to public 18 37 9 13 9 2 11 64 25 184

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 10 18 15 16 19 5 18 36 45 82
2019 Does not provide services to public 15 19 15 10 14 5 22 47 32 200
2018 Provides services to public 12 14 20 10 14 4 26 37 35 52
2018 Does not provide services to public 16 17 12 10 12 4 29 50 32 145
2017 Provides services to public 8 24 16 13 23 3 14 38 43 74
2017 Does not provide services to public 6 14 13 11 21 3 32 31 49 184
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