2019 Public Service Employee Survey Results by Theme for Canadian Grain Commission by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 46 12 5 0 0 0 83 5 61
2019 Non-shift worker 37 43 11 5 4 0 0 80 9 305
2018 Shift worker 37 46 11 3 3 0 0 83 6 36
2018 Non-shift worker 36 47 10 5 2 0 0 83 7 277
2017 Shift worker 32 39 18 11 0 0 0 72 11 56
2017 Non-shift worker 45 43 6 4 2 0 0 88 6 279
2014 Shift worker 14 65 16 0 4 0 0 79 4 43
2014 Non-shift worker 35 49 10 3 3 0 0 84 6 244
2011 Shift worker 34 28 21 10 6 0 1 63 17 127
2011 Non-shift worker 45 38 10 4 4 0 0 83 7 332
2008 Shift worker 23 41 19 13 4 0 0 64 17 131
2008 Non-shift worker 38 42 10 6 4 0 0 80 10 313

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 37 13 8 3 0 0 75 12 61
2019 Non-shift worker 34 39 12 8 6 0 0 74 14 301
2018 Shift worker 31 41 14 8 6 0 0 72 13 36
2018 Non-shift worker 35 42 10 11 3 0 0 77 13 277
2017 Shift worker 29 36 12 11 12 0 0 65 23 56
2017 Non-shift worker 41 38 6 9 5 0 1 79 14 279

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 64 30 5 2 0 0 0 93 2 61
2019 Non-shift worker 55 33 9 2 1 0 0 88 3 298
2018 Shift worker 62 27 8 0 3 0 0 89 3 36
2018 Non-shift worker 54 37 7 1 1 0 0 91 2 272
2017 Shift worker 61 25 13 2 0 0 0 86 2 56
2017 Non-shift worker 70 23 4 2 1 0 0 93 3 279
2014 Shift worker 49 40 11 0 0 0 0 89 0 43
2014 Non-shift worker 69 25 6 0 0 0 0 93 1 244
2011 Shift worker 51 30 13 0 3 1 2 83 3 127
2011 Non-shift worker 67 26 6 0 1 0 0 93 1 333

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 36 7 3 0 0 0 90 3 61
2019 Non-shift worker 41 39 12 5 2 0 0 80 8 306
2018 Shift worker 51 40 3 3 3 0 0 91 6 35
2018 Non-shift worker 42 42 8 5 2 0 0 85 7 277
2017 Shift worker 50 32 14 2 2 0 0 82 4 56
2017 Non-shift worker 54 31 7 5 2 0 0 85 7 279
2014 Shift worker 33 49 9 9 0 0 0 82 9 43
2014 Non-shift worker 50 38 7 2 2 0 0 88 4 243
2011 Shift worker 45 33 11 6 4 1 1 79 10 127
2011 Non-shift worker 51 36 8 3 2 0 0 87 5 333
2008 Shift worker 35 43 14 5 2 1 0 79 7 132
2008 Non-shift worker 45 41 8 5 1 0 0 86 6 315

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 43 38 13 7 0 0 0 80 7 61
2019 Non-shift worker 35 34 18 8 4 0 0 69 13 305
2018 Shift worker 44 34 17 3 3 0 0 77 6 35
2018 Non-shift worker 47 29 14 8 2 0 0 76 10 277
2017 Shift worker 32 34 19 11 2 2 0 67 13 56
2017 Non-shift worker 54 28 11 4 3 1 0 82 7 279
2014 Shift worker 14 35 28 13 7 0 2 50 21 43
2014 Non-shift worker 42 34 12 7 4 1 0 77 11 244
2011 Shift worker 29 26 15 12 15 2 2 57 27 127
2011 Non-shift worker 49 24 14 7 5 1 0 74 12 333

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 38 15 7 0 0 0 78 7 60
2019 Non-shift worker 34 36 18 8 5 0 0 69 13 300
2018 Shift worker 41 40 8 6 6 0 0 80 12 35
2018 Non-shift worker 44 36 11 7 3 0 0 80 9 273
2017 Shift worker 39 27 20 13 2 0 0 66 14 56
2017 Non-shift worker 52 31 9 5 3 0 0 84 8 279
2014 Shift worker 16 32 28 16 7 0 0 49 23 43
2014 Non-shift worker 45 33 13 6 3 0 0 78 9 244
2011 Shift worker 31 29 15 14 10 1 1 61 24 127
2011 Non-shift worker 50 28 11 7 4 1 0 78 11 334
2008 Shift worker 17 41 12 17 12 0 0 58 30 132
2008 Non-shift worker 35 41 12 7 4 0 0 76 11 316

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 44 33 5 12 3 2 2 80 15 61
2019 Non-shift worker 32 22 21 13 9 3 0 56 22 304
2018 Shift worker 35 26 17 15 6 0 2 62 21 35
2018 Non-shift worker 36 26 18 13 5 2 0 63 18 277
2017 Shift worker 36 25 16 20 2 0 2 62 22 56
2017 Non-shift worker 44 22 16 10 5 2 1 68 16 279
2014 Shift worker 14 39 19 16 7 2 2 55 25 43
2014 Non-shift worker 43 22 17 9 6 3 0 67 16 244
2011 Shift worker 34 21 15 10 16 3 1 58 27 127
2011 Non-shift worker 45 20 11 8 11 5 0 69 20 333
2008 Shift worker 20 34 14 12 16 3 0 56 29 132
2008 Non-shift worker 33 29 17 8 7 4 1 66 16 316
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 25 26 23 5 0 3 18 64 6 61
2019 Non-shift worker 50 25 15 5 3 2 2 77 8 305

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 44 36 10 3 2 0 5 84 5 61
2019 Non-shift worker 47 25 14 7 4 1 1 75 11 306
2018 Shift worker 47 31 16 3 3 0 0 78 6 36
2018 Non-shift worker 51 29 12 7 2 0 0 79 9 278
2017 Shift worker 45 32 13 9 2 0 0 77 11 56
2017 Non-shift worker 54 28 8 5 3 1 2 85 7 278
2014 Shift worker 24 54 11 9 0 0 2 80 9 43
2014 Non-shift worker 47 35 8 6 2 1 1 84 8 244
2011 Shift worker 27 27 18 11 10 4 3 58 23 125
2011 Non-shift worker 46 30 12 8 4 0 0 76 12 332
2008 Shift worker 17 33 18 15 14 2 2 51 30 132
2008 Non-shift worker 38 31 15 8 7 1 0 70 15 315

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 38 13 3 3 0 2 79 7 60
2019 Non-shift worker 46 29 10 9 5 1 0 76 14 303
2018 Shift worker 41 45 3 6 6 0 0 86 11 36
2018 Non-shift worker 44 34 8 11 2 0 0 78 13 278
2017 Shift worker 43 36 9 4 9 0 0 79 12 56
2017 Non-shift worker 49 32 7 8 3 1 1 83 10 279
2014 Shift worker 26 40 14 10 5 2 2 69 16 43
2014 Non-shift worker 46 35 8 8 2 1 0 82 10 244
2011 Shift worker 25 29 20 16 9 0 1 54 26 124
2011 Non-shift worker 46 32 9 8 4 0 0 78 13 333
2008 Shift worker 18 35 14 19 12 1 1 54 32 132
2008 Non-shift worker 36 33 11 12 7 0 0 69 19 314

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 41 39 13 5 0 0 2 82 5 61
2019 Non-shift worker 48 27 12 7 4 1 0 76 11 305
2018 Shift worker 34 47 10 6 3 0 0 81 8 36
2018 Non-shift worker 48 30 12 6 4 0 0 78 10 279
2017 Shift worker 45 34 18 2 2 0 0 79 4 56
2017 Non-shift worker 56 24 8 6 5 1 0 81 11 279
2014 Shift worker 24 40 24 5 0 2 5 69 5 42
2014 Non-shift worker 51 29 12 5 3 0 1 80 8 243

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 25 21 3 8 2 2 66 12 61
2019 Non-shift worker 37 27 17 7 6 6 0 68 14 304
2018 Shift worker 25 45 8 16 3 2 0 72 19 36
2018 Non-shift worker 32 34 20 6 4 5 0 69 10 278
2017 Shift worker 34 32 16 14 2 2 0 67 16 56
2017 Non-shift worker 41 38 9 6 2 3 0 82 9 277
2014 Shift worker 16 49 13 2 12 7 0 70 15 43
2014 Non-shift worker 38 37 14 3 3 5 0 79 7 244
2011 Shift worker 23 24 17 11 17 7 2 51 31 127
2011 Non-shift worker 40 30 12 8 6 4 0 73 14 333

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 24 18 12 10 0 2 60 22 61
2019 Non-shift worker 28 26 22 13 7 4 0 56 21 304
2018 Shift worker 28 31 13 20 6 2 0 60 26 36
2018 Non-shift worker 28 38 14 13 5 2 1 67 18 278
2017 Shift worker 30 27 18 14 7 3 0 59 22 56
2017 Non-shift worker 38 39 12 7 3 2 0 78 10 279
2014 Shift worker 14 25 30 19 12 0 0 39 31 43
2014 Non-shift worker 37 36 15 7 3 1 0 75 10 244
2011 Shift worker 25 26 19 12 17 1 1 51 29 124
2011 Non-shift worker 44 30 10 7 7 2 0 76 14 333
2008 Shift worker 10 27 19 18 24 2 1 37 43 132
2008 Non-shift worker 30 37 15 10 6 2 0 68 16 316

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 25 28 20 10 12 3 2 56 23 60
2019 Non-shift worker 18 27 22 12 13 6 0 49 27 304
2018 Shift worker 23 20 22 25 8 2 0 43 35 36
2018 Non-shift worker 20 29 22 18 6 4 1 52 25 278
2017 Shift worker 20 25 22 18 13 3 0 46 31 56
2017 Non-shift worker 27 40 17 9 4 4 0 69 13 279
2014 Shift worker 12 21 32 19 14 2 0 34 34 43
2014 Non-shift worker 27 42 16 8 3 4 0 72 11 244
2011 Shift worker 16 31 20 16 12 4 1 49 29 126
2011 Non-shift worker 25 38 16 10 5 5 1 67 16 332
2008 Shift worker 6 28 21 25 18 2 0 35 44 131
2008 Non-shift worker 15 41 17 16 8 4 0 58 24 315

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 21 25 13 8 0 2 53 22 61
2019 Non-shift worker 17 31 20 14 13 4 0 50 29 305
2018 Shift worker 17 43 12 17 12 0 0 60 28 35
2018 Non-shift worker 18 36 17 21 6 3 0 55 28 279
2017 Shift worker 25 30 20 18 7 0 0 55 25 56
2017 Non-shift worker 30 39 12 13 4 2 0 71 17 279
2014 Shift worker 12 31 16 32 9 0 0 42 42 43
2014 Non-shift worker 27 43 15 10 4 1 0 71 14 244
2011 Shift worker 24 27 25 12 8 3 2 53 21 123
2011 Non-shift worker 25 43 13 12 5 2 0 69 17 334
2008 Shift worker 14 39 15 20 12 1 0 53 32 132
2008 Non-shift worker 21 41 9 17 9 3 0 63 27 316
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 23 39 20 15 3 0 0 62 18 61
2019 Non-shift worker 30 35 16 12 5 1 0 67 17 303
2018 Shift worker 20 38 22 17 3 0 0 58 20 36
2018 Non-shift worker 30 38 17 10 5 0 0 68 15 278
2017 Shift worker 22 34 19 16 9 0 0 56 25 56
2017 Non-shift worker 33 42 11 9 4 1 1 76 13 279
2014 Shift worker 0 54 28 12 7 0 0 54 19 43
2014 Non-shift worker 30 40 17 8 4 0 0 71 12 244
2011 Shift worker 16 28 23 18 15 0 1 44 33 127
2011 Non-shift worker 29 38 13 11 9 0 0 67 20 333

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 36 3 6 2 0 0 89 8 61
2019 Non-shift worker 34 43 9 12 3 0 0 77 14 302
2018 Shift worker 42 47 2 6 3 0 0 89 8 36
2018 Non-shift worker 36 40 12 10 2 0 0 77 12 279
2017 Shift worker 43 34 16 5 2 0 0 77 7 56
2017 Non-shift worker 42 38 9 8 3 0 0 80 11 278

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 30 47 15 5 2 0 2 78 7 61
2019 Non-shift worker 44 30 12 10 4 1 1 75 14 306
2018 Shift worker 38 47 3 8 3 0 0 86 11 36
2018 Non-shift worker 45 35 10 9 2 0 0 79 11 279
2017 Shift worker 38 34 13 9 7 0 0 72 16 56
2017 Non-shift worker 47 34 8 5 4 0 1 83 9 279
2014 Shift worker 24 40 21 11 2 0 2 65 14 43
2014 Non-shift worker 42 37 12 6 1 0 0 80 8 244
2011 Shift worker 24 32 16 17 9 0 2 57 27 126
2011 Non-shift worker 40 35 9 11 5 0 0 75 16 333
2008 Shift worker 12 36 12 28 11 1 0 48 40 132
2008 Non-shift worker 29 36 14 14 6 0 0 65 20 315

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 43 48 5 2 3 0 0 90 5 61
2019 Non-shift worker 36 46 5 11 2 0 0 82 13 304
2018 Shift worker 41 50 0 6 3 0 0 92 8 36
2018 Non-shift worker 42 41 5 9 2 0 1 84 11 279
2017 Shift worker 36 43 12 9 0 0 0 79 9 56
2017 Non-shift worker 50 36 5 6 2 0 0 87 8 279
2014 Shift worker 24 47 19 10 0 0 0 71 10 43
2014 Non-shift worker 40 41 10 7 1 0 0 82 8 244
2011 Shift worker 29 40 12 9 6 2 2 72 16 127
2011 Non-shift worker 35 45 7 10 3 0 0 81 13 333
2008 Shift worker 20 43 11 18 8 0 0 63 27 132
2008 Non-shift worker 30 40 13 11 5 0 1 71 16 313

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 37 18 13 2 2 0 66 15 61
2019 Non-shift worker 21 34 18 15 10 2 0 56 25 305
2018 Shift worker 34 27 22 11 6 0 0 61 17 36
2018 Non-shift worker 29 34 19 12 5 1 1 64 17 277
2017 Shift worker 36 27 18 14 4 2 0 64 18 56
2017 Non-shift worker 41 36 10 8 4 1 0 78 12 278
2014 Shift worker 7 49 21 12 9 2 0 57 22 43
2014 Non-shift worker 32 37 16 12 3 0 0 69 15 244
2011 Shift worker 22 21 22 15 18 1 1 44 33 127
2011 Non-shift worker 33 35 16 9 6 1 0 69 16 333
2008 Shift worker 7 25 23 23 21 1 0 32 44 132
2008 Non-shift worker 23 36 17 16 7 1 0 59 23 316

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 26 31 23 15 3 2 0 58 18 61
2019 Non-shift worker 19 25 13 17 22 2 2 46 41 304
2018 Shift worker 23 25 25 13 11 0 2 49 25 36
2018 Non-shift worker 22 24 19 15 17 1 2 48 33 278
2017 Shift worker 23 27 11 21 14 2 2 52 37 56
2017 Non-shift worker 28 25 15 15 11 3 3 56 28 277
2014 Shift worker 12 43 23 7 12 2 0 56 20 42
2014 Non-shift worker 23 29 15 16 12 2 2 54 30 244
2011 Shift worker 24 26 16 14 19 1 1 51 33 127
2011 Non-shift worker 23 28 15 14 15 3 1 53 31 333
2008 Shift worker 16 36 13 14 21 0 0 52 35 132
2008 Non-shift worker 13 32 14 18 21 0 2 47 39 316

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 36 20 5 3 2 2 71 9 61
2019 Non-shift worker 49 29 11 5 3 1 3 81 8 304

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 10 3 0 2 3 24 93 2 61
2019 Non-shift worker 59 9 9 5 5 2 11 78 12 301

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 48 28 17 0 2 0 5 81 2 60
2019 Non-shift worker 39 29 16 7 5 2 2 71 12 303

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 46 26 18 3 2 0 5 76 5 61
2019 Non-shift worker 39 23 21 6 7 2 3 65 14 300

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 30 21 6 2 0 5 69 8 61
2019 Non-shift worker 31 20 15 13 14 3 5 55 29 302

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 68 22 5 3 0 0 2 91 3 60
2019 Non-shift worker 61 19 8 3 3 3 3 85 6 302

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 74 18 2 2 2 2 2 95 3 61
2019 Non-shift worker 74 11 6 1 1 5 3 92 2 300

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 66 13 5 5 3 2 6 86 9 61
2019 Non-shift worker 80 8 2 0 1 2 7 96 1 300

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 44 11 7 3 0 0 79 10 61
2019 Non-shift worker 35 38 12 10 5 0 0 72 16 303
2018 Shift worker 13 57 8 11 11 0 0 70 22 36
2018 Non-shift worker 37 37 13 10 3 0 0 74 14 272
2017 Shift worker 25 38 18 7 12 0 0 63 19 56
2017 Non-shift worker 41 38 7 9 5 0 0 79 14 278
2014 Shift worker 14 39 16 21 9 0 0 54 30 43
2014 Non-shift worker 36 39 10 10 4 0 0 76 14 244
2011 Shift worker 19 25 21 17 16 2 1 45 34 127
2011 Non-shift worker 46 37 7 6 4 0 0 83 10 332

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 34 21 5 7 0 0 67 12 61
2019 Non-shift worker 40 32 14 8 6 0 0 72 14 303
2018 Shift worker 32 37 11 12 9 0 0 69 20 35
2018 Non-shift worker 39 37 13 7 5 0 0 75 12 275
2017 Shift worker 29 39 14 9 7 0 2 69 16 56
2017 Non-shift worker 49 30 12 5 4 0 0 79 9 279
2014 Shift worker 9 56 13 16 5 0 0 65 21 43
2014 Non-shift worker 45 31 14 8 2 0 0 76 10 244

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 49 10 3 0 0 0 87 3 61
2019 Non-shift worker 36 37 16 8 2 0 0 74 10 302
2018 Shift worker 40 33 16 8 3 0 0 72 11 36
2018 Non-shift worker 38 39 13 8 2 0 0 77 10 277
2017 Shift worker 41 36 9 9 3 0 2 79 12 56
2017 Non-shift worker 51 31 9 6 3 0 0 82 9 279
2014 Shift worker 16 54 20 9 0 0 0 71 9 43
2014 Non-shift worker 45 38 10 5 1 0 0 84 6 244
2011 Shift worker 31 40 16 6 4 2 2 73 10 125
2011 Non-shift worker 47 34 12 4 2 0 1 81 6 333

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 23 29 30 10 5 2 2 54 15 61
2019 Non-shift worker 21 45 19 7 4 3 0 68 12 305
2018 Shift worker 17 46 14 14 9 0 0 63 23 35
2018 Non-shift worker 25 38 22 8 4 1 0 65 12 278
2017 Shift worker 22 36 14 23 4 2 0 58 27 56
2017 Non-shift worker 34 39 16 5 3 3 0 74 9 279

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 39 12 15 7 0 0 67 21 61
2019 Non-shift worker 42 33 14 7 3 0 0 76 10 303
2018 Shift worker 24 39 17 11 8 0 0 63 20 36
2018 Non-shift worker 44 33 13 7 3 0 0 77 10 279
2017 Shift worker 14 36 18 23 9 0 0 50 32 56
2017 Non-shift worker 56 27 9 4 3 0 0 83 8 279
2014 Shift worker 5 39 16 21 19 0 0 44 39 43
2014 Non-shift worker 44 37 7 8 3 0 0 82 11 244
2011 Shift worker 23 29 10 16 20 1 1 53 36 127
2011 Non-shift worker 48 29 10 5 7 0 1 78 11 333

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 67 24 7 0 2 0 0 91 2 57
2019 Non-shift worker 35 33 19 8 3 0 2 69 11 304
2018 Shift worker 70 25 3 3 0 0 0 94 3 36
2018 Non-shift worker 40 33 15 6 4 0 2 74 11 278
2017 Shift worker 57 25 9 4 0 0 5 87 4 56
2017 Non-shift worker 41 35 15 7 1 0 1 78 8 277
2014 Shift worker 44 37 9 0 2 0 7 87 3 43
2014 Non-shift worker 31 36 22 8 2 0 1 68 10 244
2011 Shift worker 41 34 15 5 2 0 3 78 7 127
2011 Non-shift worker 40 34 15 7 2 0 2 75 9 333
2008 Shift worker 44 33 14 2 2 0 5 81 5 132
2008 Non-shift worker 29 37 19 8 4 0 2 67 13 316

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 23 23 15 3 10 0 25 62 18 60
2019 Non-shift worker 47 22 11 8 5 2 4 75 14 306
2017 Shift worker 18 16 11 9 16 4 27 49 36 56
2017 Non-shift worker 58 18 5 4 4 4 7 85 9 276
2014 Shift worker 16 19 15 21 12 2 14 42 39 43
2014 Non-shift worker 54 16 11 5 8 2 5 75 14 244
2011 Shift worker 18 24 13 10 20 5 10 49 35 127
2011 Non-shift worker 50 20 6 7 10 2 6 76 18 334

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Shift worker 8 68 24 61
2019 Non-shift worker 24 40 36 306
2018 Shift worker 7 62 30 36
2018 Non-shift worker 18 43 38 278
2017 Shift worker 7 61 32 56
2017 Non-shift worker 16 50 34 279
2014 Shift worker 6 63 31 43
2014 Non-shift worker 19 50 30 244
2011 Shift worker 20 51 30 127
2011 Non-shift worker 20 49 32 332

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-shift worker 39 11 32 4 9 4 45
2014 Non-shift worker 31 21 21 13 9999 13 48
2011 Shift worker 33 8 27 21 9999 12 25
2011 Non-shift worker 41 18 27 5 9999 10 62
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 46 2 0 0 0 0 98 0 61
2019 Non-shift worker 51 37 7 3 2 0 0 88 4 302
2018 Shift worker 55 40 2 0 3 0 0 95 3 36
2018 Non-shift worker 49 41 7 3 0 0 0 90 3 276
2017 Shift worker 41 39 11 9 0 0 0 81 9 56
2017 Non-shift worker 61 32 4 2 1 0 0 93 2 279
2014 Shift worker 30 58 9 2 0 0 0 88 2 43
2014 Non-shift worker 55 35 6 3 1 0 0 90 4 244
2011 Shift worker 37 37 16 3 4 3 1 77 7 127
2011 Non-shift worker 54 37 5 3 1 0 0 91 4 333
2008 Shift worker 34 40 14 7 4 1 0 75 11 132
2008 Non-shift worker 51 37 8 3 1 0 0 89 4 315

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 34 20 10 3 0 0 67 13 61
2019 Non-shift worker 24 49 14 9 2 2 0 75 11 306
2018 Shift worker 34 47 13 3 3 0 0 81 6 36
2018 Non-shift worker 33 41 15 9 1 1 0 74 10 277
2017 Shift worker 38 40 13 9 0 0 0 78 9 55
2017 Non-shift worker 46 42 6 4 2 0 0 87 6 279
2014 Shift worker 21 51 18 5 5 0 0 72 9 43
2014 Non-shift worker 52 35 6 4 2 1 0 88 6 244
2011 Shift worker 29 36 21 6 6 1 1 66 13 125
2011 Non-shift worker 47 39 8 3 2 1 0 87 5 333

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 7 15 29 32 18 0 0 50 22 60
2019 Non-shift worker 7 20 42 23 7 1 1 30 27 305
2018 Shift worker 3 9 41 20 22 0 5 45 12 35
2018 Non-shift worker 5 23 42 19 10 0 1 29 28 279
2017 Shift worker 0 14 39 32 11 0 4 45 15 56
2017 Non-shift worker 4 21 35 23 14 0 3 39 25 278
2014 Shift worker 2 19 44 23 7 2 2 31 22 43
2014 Non-shift worker 7 20 43 22 8 0 0 30 27 244
2011 Shift worker 8 18 32 23 12 2 5 38 28 126
2011 Non-shift worker 7 16 36 28 10 0 3 39 23 330
2008 Shift worker 10 26 39 13 9 1 2 23 37 131
2008 Non-shift worker 5 25 41 20 7 0 1 27 31 316

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 12 13 25 30 20 0 0 50 25 60
2019 Non-shift worker 3 16 30 30 18 1 1 49 20 305
2018 Shift worker 6 5 38 31 15 3 3 48 12 35
2018 Non-shift worker 2 12 28 34 22 2 1 57 14 276
2017 Shift worker 0 19 23 22 30 2 4 55 20 56
2017 Non-shift worker 4 9 27 28 26 3 4 58 14 278
2014 Shift worker 14 40 23 9 9 0 5 19 57 43
2014 Non-shift worker 6 19 38 20 15 1 0 36 26 242
2011 Shift worker 16 18 25 23 10 2 5 36 37 127
2011 Non-shift worker 7 12 24 31 22 2 2 55 20 330
2008 Shift worker 21 31 26 13 5 2 2 19 54 131
2008 Non-shift worker 8 17 30 26 17 1 2 44 25 316

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 5 12 25 25 27 3 3 55 18 60
2019 Non-shift worker 17 19 29 22 11 1 1 34 37 306
2018 Shift worker 6 15 42 26 9 0 3 36 21 35
2018 Non-shift worker 13 18 33 20 12 1 1 33 32 274
2017 Shift worker 4 19 23 20 23 4 7 48 26 56
2017 Non-shift worker 8 15 28 22 20 3 4 44 25 278
2014 Shift worker 7 19 28 21 14 2 9 39 29 43
2014 Non-shift worker 8 19 31 27 13 2 1 41 27 244
2011 Shift worker 9 15 21 22 14 9 9 45 30 127
2011 Non-shift worker 7 14 32 24 18 2 2 43 23 330
2008 Shift worker 10 24 30 18 9 3 5 30 37 132
2008 Non-shift worker 9 21 32 24 10 2 3 36 31 315

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 2 0 8 40 42 0 8 89 2 60
2019 Non-shift worker 3 8 31 35 21 1 1 57 11 302
2018 Shift worker 3 3 12 38 38 0 6 81 6 34
2018 Non-shift worker 3 9 28 38 20 1 2 59 12 275
2017 Shift worker 0 4 21 29 34 0 13 72 4 56
2017 Non-shift worker 2 5 26 34 29 1 4 66 7 277
2014 Shift worker 0 7 14 45 22 0 12 75 8 42
2014 Non-shift worker 2 8 32 37 21 0 0 58 10 243
2011 Shift worker 4 6 25 26 23 6 11 59 11 127
2011 Non-shift worker 4 8 24 35 26 1 2 64 12 330
2008 Shift worker 8 10 21 36 17 0 9 58 19 132
2008 Non-shift worker 3 10 32 35 15 1 3 53 13 316

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 2 12 25 36 20 2 3 59 14 59
2019 Non-shift worker 12 20 28 21 15 2 1 38 33 305
2018 Shift worker 3 11 40 17 26 0 3 45 14 35
2018 Non-shift worker 7 23 29 23 15 1 1 39 31 277
2017 Shift worker 5 7 28 29 29 0 2 58 13 56
2017 Non-shift worker 9 18 27 18 21 2 4 42 28 278
2014 Shift worker 21 12 49 11 5 2 0 16 34 43
2014 Non-shift worker 17 22 34 17 9 0 0 26 39 244
2011 Shift worker 13 22 27 19 11 1 7 32 38 126
2011 Non-shift worker 8 21 29 21 18 1 2 40 30 331
2008 Shift worker 12 22 35 18 9 2 2 28 35 132
2008 Non-shift worker 13 21 30 21 12 2 2 34 34 312

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 2 3 7 38 35 10 5 86 6 60
2019 Non-shift worker 4 12 26 24 28 3 2 55 18 304
2018 Shift worker 3 3 17 37 29 3 9 74 7 35
2018 Non-shift worker 4 7 23 32 29 2 4 65 11 275
2017 Shift worker 4 9 14 29 36 0 9 71 14 56
2017 Non-shift worker 2 5 18 33 30 7 5 72 8 277
2014 Shift worker 5 19 32 21 13 0 9 38 26 43
2014 Non-shift worker 3 7 24 36 23 3 4 64 11 244
2011 Shift worker 2 10 26 26 19 8 9 55 14 125
2011 Non-shift worker 2 9 18 32 31 2 5 69 12 330
2008 Shift worker 7 13 33 26 15 2 5 44 21 132
2008 Non-shift worker 2 9 18 34 27 3 6 67 13 316

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 3 13 24 25 30 2 3 58 18 60
2019 Non-shift worker 11 20 28 20 15 3 3 38 33 304
2018 Shift worker 6 9 34 24 21 6 0 48 16 34
2018 Non-shift worker 12 13 29 26 17 3 1 44 26 278
2017 Shift worker 4 7 35 18 23 7 5 47 12 56
2017 Non-shift worker 7 14 29 20 23 3 4 46 23 277
2014 Shift worker 5 12 37 21 13 2 9 39 19 43
2014 Non-shift worker 8 16 34 25 14 1 2 41 24 244

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 5 22 22 23 25 0 3 50 28 60
2019 Non-shift worker 7 12 30 35 15 0 1 51 19 303

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 22 30 22 12 12 0 2 53 24 59
2019 Non-shift worker 13 38 23 18 6 2 0 52 24 303

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 33 7 13 7 0 2 73 20 61
2019 Non-shift worker 45 30 10 11 4 0 0 75 15 304
2018 Shift worker 34 35 17 8 6 0 0 69 14 35
2018 Non-shift worker 46 28 8 10 7 0 0 75 17 278
2017 Shift worker 31 35 11 13 11 0 0 66 24 55
2017 Non-shift worker 48 32 7 8 5 0 0 80 13 278
2014 Shift worker 31 37 7 21 0 2 2 71 22 43
2014 Non-shift worker 46 32 10 9 4 0 0 78 13 244

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 38 7 13 5 0 2 75 18 60
2019 Non-shift worker 50 30 7 8 3 0 0 81 12 303
2018 Shift worker 43 44 5 6 3 0 0 86 9 35
2018 Non-shift worker 47 34 7 8 3 0 0 82 11 277
2017 Shift worker 36 50 7 4 4 0 0 86 7 56
2017 Non-shift worker 54 32 5 6 3 0 0 86 9 279
2014 Shift worker 14 61 16 9 0 0 0 75 9 43
2014 Non-shift worker 44 43 9 2 2 0 0 87 4 244

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 42 11 5 5 0 2 78 10 61
2019 Non-shift worker 44 37 10 4 3 1 0 82 8 305
2018 Shift worker 31 47 11 9 3 0 0 77 12 35
2018 Non-shift worker 43 36 12 5 3 1 0 80 8 278

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 31 12 10 5 0 0 73 15 60
2019 Non-shift worker 33 43 13 5 4 2 0 78 9 304
2018 Shift worker 44 25 20 9 3 0 0 69 12 35
2018 Non-shift worker 46 37 11 4 0 1 0 85 4 277
2017 Shift worker 38 37 14 4 5 2 0 76 9 56
2017 Non-shift worker 54 32 9 3 1 1 0 87 4 279
2014 Shift worker 26 55 7 5 0 5 2 87 5 43
2014 Non-shift worker 54 34 9 2 1 0 0 88 3 243
2011 Shift worker 30 27 19 10 11 2 1 59 22 126
2011 Non-shift worker 49 29 10 6 4 2 0 80 10 334

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 28 12 8 0 2 0 80 8 61
2019 Non-shift worker 44 39 13 1 1 1 0 85 2 305
2018 Shift worker 47 34 11 6 3 0 0 80 9 35
2018 Non-shift worker 53 32 11 1 0 2 0 87 2 277
2017 Shift worker 44 29 15 7 5 0 0 73 13 55
2017 Non-shift worker 56 28 11 1 1 3 0 87 2 278
2014 Shift worker 31 42 21 2 2 2 0 74 5 43
2014 Non-shift worker 59 29 8 2 1 1 0 89 3 243

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 33 13 3 0 0 0 83 3 61
2019 Non-shift worker 49 36 10 3 3 0 0 85 5 303
2018 Shift worker 47 40 8 3 3 0 0 86 6 35
2018 Non-shift worker 54 31 11 4 0 0 0 85 4 275
2017 Shift worker 39 41 9 9 2 0 0 81 11 56
2017 Non-shift worker 61 30 5 1 3 0 0 91 4 279
2014 Shift worker 26 55 14 2 2 0 0 81 5 43
2014 Non-shift worker 63 29 6 2 1 0 0 92 3 242
2011 Shift worker 39 31 12 10 6 2 1 71 17 125
2011 Non-shift worker 54 31 8 3 4 0 0 85 7 333
2008 Shift worker 21 45 16 8 11 0 0 66 18 131
2008 Non-shift worker 44 38 9 4 4 0 0 82 9 316

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 21 34 15 15 8 5 2 60 24 61
2019 Non-shift worker 30 32 17 10 6 2 3 65 17 305
2018 Shift worker 20 43 23 9 6 0 0 63 15 35
2018 Non-shift worker 27 36 20 8 6 3 2 65 15 277
2017 Shift worker 24 38 18 13 5 2 0 63 18 55
2017 Non-shift worker 32 37 14 8 5 3 1 72 13 279
2014 Shift worker 19 50 23 0 5 2 0 71 5 42
2014 Non-shift worker 33 39 16 8 3 0 0 72 12 244

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 36 12 12 3 0 0 74 15 61
2019 Non-shift worker 38 42 11 4 3 2 0 82 7 304
2018 Shift worker 51 35 6 6 3 0 0 86 8 36
2018 Non-shift worker 45 35 11 6 2 1 1 81 8 278
2017 Shift worker 44 33 7 11 2 2 2 79 13 55
2017 Non-shift worker 56 31 9 3 1 0 1 87 4 278
2014 Shift worker 30 54 9 5 0 2 0 86 5 43
2014 Non-shift worker 55 33 7 2 1 1 1 90 3 244
2011 Shift worker 34 29 10 10 10 5 1 68 22 126
2011 Non-shift worker 55 30 6 3 4 1 0 86 7 334
2008 Shift worker 27 34 17 11 8 3 1 63 20 132
2008 Non-shift worker 42 35 8 7 4 3 1 80 11 316

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 43 30 18 3 5 0 0 73 8 60
2019 Non-shift worker 37 42 13 6 1 1 1 80 7 305
2018 Shift worker 37 40 12 8 3 0 0 78 11 35
2018 Non-shift worker 41 39 15 4 1 0 1 81 4 276

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 23 41 12 13 10 2 0 65 23 61
2019 Non-shift worker 23 27 21 12 8 7 2 55 23 303
2018 Shift worker 31 38 11 8 8 0 3 71 17 36
2018 Non-shift worker 26 31 19 9 9 5 2 61 19 277
2017 Shift worker 29 42 4 11 11 2 2 74 22 55
2017 Non-shift worker 30 29 14 9 7 7 4 66 18 279
2014 Shift worker 14 42 21 19 2 2 0 57 22 43
2014 Non-shift worker 30 30 19 10 5 5 2 64 16 244
2011 Shift worker 25 25 16 17 13 4 1 52 32 127
2011 Non-shift worker 29 31 13 12 8 5 2 65 22 334

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 41 49 3 7 0 0 0 90 7 61
2019 Non-shift worker 43 46 4 8 0 0 0 89 8 306
2017 Shift worker 36 48 5 9 2 0 0 84 11 56
2017 Non-shift worker 51 39 4 4 1 0 0 91 6 279
2014 Shift worker 19 53 9 16 2 0 0 72 19 43
2014 Non-shift worker 45 46 3 5 1 0 0 92 5 244
2011 Shift worker 31 48 7 10 2 0 1 80 13 127
2011 Non-shift worker 49 42 2 6 1 0 0 91 7 332
2008 Shift worker 23 52 8 13 2 0 1 76 15 132
2008 Non-shift worker 43 45 4 6 2 0 0 88 8 316

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 30 54 7 8 2 0 0 83 10 61
2019 Non-shift worker 42 34 7 12 5 0 0 77 16 304
2017 Shift worker 20 57 9 11 4 0 0 77 14 56
2017 Non-shift worker 43 35 6 10 6 0 0 78 16 279
2014 Shift worker 24 58 2 9 7 0 0 82 16 43
2014 Non-shift worker 48 32 11 7 2 0 0 80 10 243
2011 Shift worker 21 31 12 13 22 1 1 53 36 127
2011 Non-shift worker 44 35 7 10 4 0 0 78 15 333

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 50 38 5 3 2 2 0 90 5 60
2019 Non-shift worker 51 37 6 5 1 0 0 88 6 304
2017 Shift worker 47 40 9 2 2 0 0 87 3 55
2017 Non-shift worker 65 29 3 3 0 0 0 94 3 278
2014 Shift worker 31 53 7 7 2 0 0 84 9 43
2014 Non-shift worker 63 30 5 2 1 0 0 92 3 244

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 80 13 3 2 0 0 2 95 2 61
2019 Non-shift worker 74 13 5 3 2 0 2 90 5 305
2017 Shift worker 75 12 4 4 0 0 5 92 4 56
2017 Non-shift worker 79 13 3 3 1 0 1 93 4 279
2014 Shift worker 79 18 2 0 0 0 0 98 0 43
2014 Non-shift worker 78 13 2 3 2 0 2 93 5 244
2011 Shift worker 80 9 3 2 2 1 5 94 3 127
2011 Non-shift worker 81 9 2 4 2 0 2 92 6 332
2008 Shift worker 72 17 5 2 2 0 3 91 3 132
2008 Non-shift worker 80 10 3 3 2 0 2 93 5 313

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 77 8 2 2 0 0 12 96 2 61
2019 Non-shift worker 70 14 6 4 2 0 3 88 6 304
2017 Shift worker 71 9 9 2 0 0 9 88 2 55
2017 Non-shift worker 75 11 6 3 2 0 3 89 5 279
2014 Shift worker 82 7 5 0 0 0 6 95 0 43
2014 Non-shift worker 77 8 5 4 1 1 4 89 6 244
2011 Shift worker 67 14 4 1 1 1 11 93 2 127
2011 Non-shift worker 76 10 2 3 2 1 6 93 4 334
2008 Shift worker 60 10 4 2 3 2 20 89 6 131
2008 Non-shift worker 70 7 6 2 1 1 13 89 4 315

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 78 7 5 2 0 0 8 93 2 60
2019 Non-shift worker 77 11 5 1 2 0 4 92 3 302
2017 Shift worker 79 9 5 0 0 0 7 94 0 56
2017 Non-shift worker 82 7 3 2 1 0 5 94 3 279
2014 Shift worker 84 9 5 0 0 0 2 95 0 43
2014 Non-shift worker 77 11 4 1 1 2 4 94 2 244
2011 Shift worker 68 12 8 0 2 1 10 89 2 125
2011 Non-shift worker 81 7 2 1 2 1 6 95 3 334
2008 Shift worker 72 14 3 1 0 0 11 96 1 132
2008 Non-shift worker 73 6 3 1 2 1 13 92 4 316

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 10 7 8 15 21 7 59 32 61
2019 Non-shift worker 31 27 18 5 3 12 4 69 9 305

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 30 54 12 3 2 0 0 83 5 61
2019 Non-shift worker 39 46 7 6 1 1 0 86 7 305

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 44 3 3 0 0 0 93 3 61
2019 Non-shift worker 54 29 8 4 1 4 0 87 5 306

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 19 81 61
2019 Non-shift worker 14 86 302

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 49 51 12
2019 Non-shift worker 60 40 43

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 58 42 12
2019 Non-shift worker 45 55 43

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 12
2019 Non-shift worker 0 100 43

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 41 59 12
2019 Non-shift worker 46 54 43

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 58 42 12
2019 Non-shift worker 46 54 43

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 50 50 12
2019 Non-shift worker 36 64 43

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 12
2019 Non-shift worker 21 79 43

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 12
2019 Non-shift worker 19 81 43

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 50 50 12
2019 Non-shift worker 34 66 43

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 51 49 12
2019 Non-shift worker 56 44 42

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 43 57 12
2019 Non-shift worker 40 60 42

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 28 72 61
2019 Non-shift worker 19 81 303

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 26 33 15 11 5 7 3 66 18 61
2019 Non-shift worker 22 21 20 9 6 20 3 55 20 304
2018 Shift worker 26 17 25 12 3 17 0 52 17 35
2018 Non-shift worker 22 19 20 6 5 22 5 57 15 278
2017 Shift worker 39 23 16 4 7 11 0 70 12 56
2017 Non-shift worker 24 20 17 7 5 23 5 60 17 279
2014 Shift worker 14 37 25 5 2 12 5 61 8 43
2014 Non-shift worker 29 24 18 5 3 18 4 67 10 244

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 46 30 12 10 3 0 0 76 13 61
2019 Non-shift worker 37 36 15 5 3 4 0 76 8 306
2018 Shift worker 42 33 11 6 3 6 0 80 9 36
2018 Non-shift worker 36 32 17 6 2 7 1 74 8 278
2017 Shift worker 48 25 14 5 5 2 0 75 11 56
2017 Non-shift worker 43 32 11 3 4 6 0 81 7 279
2014 Shift worker 23 49 18 5 2 2 0 74 7 43
2014 Non-shift worker 48 30 15 1 2 3 1 81 4 244
2011 Shift worker 33 35 14 8 6 3 1 72 14 127
2011 Non-shift worker 53 29 9 4 3 2 0 84 7 333

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 26 17 2 3 13 5 74 6 61
2019 Non-shift worker 25 18 24 3 1 24 5 61 6 306
2018 Shift worker 20 25 28 0 6 20 2 58 7 36
2018 Non-shift worker 24 20 19 3 1 27 5 65 7 277
2017 Shift worker 43 18 18 4 5 11 2 69 10 56
2017 Non-shift worker 27 16 16 3 2 31 6 67 7 278
2014 Shift worker 18 31 28 2 2 14 5 60 6 43
2014 Non-shift worker 27 25 16 2 1 23 7 74 4 244

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 28 10 0 5 6 0 84 5 61
2019 Non-shift worker 43 30 17 3 1 5 0 78 4 306
2018 Shift worker 40 41 13 0 3 3 0 83 3 36
2018 Non-shift worker 40 30 16 3 1 8 1 77 5 277
2017 Shift worker 54 22 12 5 5 2 0 76 11 56
2017 Non-shift worker 51 28 9 2 1 8 0 87 3 279
2014 Shift worker 28 35 32 0 0 5 0 66 0 43
2014 Non-shift worker 50 34 7 2 1 6 1 90 3 244
2011 Shift worker 37 31 13 7 6 6 0 72 13 127
2011 Non-shift worker 56 30 7 2 3 3 0 88 5 333

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 13 87 61
2019 Non-shift worker 13 87 305
2017 Shift worker 16 84 56
2017 Non-shift worker 17 83 279
2014 Shift worker 19 81 42
2014 Non-shift worker 13 87 241

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 83 17 49
2014 Non-shift worker 91 9 30

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 56 36 0 5 3 0 0 93 7 41
2014 Non-shift worker 68 13 5 4 10 0 0 81 14 27
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 46 33 18 0 2 0 2 80 2 61
2019 Non-shift worker 53 26 11 4 5 2 0 81 9 305
2018 Shift worker 48 30 14 5 3 0 0 78 7 36
2018 Non-shift worker 57 27 9 5 2 0 0 84 7 279
2017 Shift worker 48 32 11 4 5 0 0 81 9 56
2017 Non-shift worker 60 24 5 3 4 2 1 87 8 279

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 41 13 10 2 2 0 75 12 61
2019 Non-shift worker 37 44 10 5 1 2 0 83 6 304
2018 Shift worker 17 65 5 3 8 3 0 84 11 37
2018 Non-shift worker 35 46 13 4 1 1 0 82 5 276
2017 Shift worker 20 45 21 9 5 0 0 64 14 56
2017 Non-shift worker 35 43 11 7 2 3 0 80 9 279

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 30 20 16 5 2 0 58 22 61
2019 Non-shift worker 23 39 19 12 5 1 0 64 17 306
2018 Shift worker 25 54 8 8 6 0 0 79 14 37
2018 Non-shift worker 29 40 16 10 4 1 0 69 15 277
2017 Shift worker 22 41 19 13 5 0 0 63 18 56
2017 Non-shift worker 26 49 12 7 3 2 0 77 11 279

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 11 36 21 13 18 0 0 47 31 61
2019 Non-shift worker 30 34 20 10 6 0 0 64 16 305
2018 Shift worker 8 11 34 22 25 0 0 19 47 37
2018 Non-shift worker 27 32 21 10 9 0 1 59 19 277
2017 Shift worker 9 14 20 16 39 0 2 24 56 56
2017 Non-shift worker 30 36 17 8 9 0 0 66 17 278

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 46 13 0 2 2 2 85 2 61
2019 Non-shift worker 18 30 30 14 7 1 1 49 21 305
2018 Shift worker 33 38 18 0 8 0 3 73 8 37
2018 Non-shift worker 16 34 27 16 8 0 0 50 23 275
2017 Shift worker 27 30 23 11 7 0 2 58 18 56
2017 Non-shift worker 23 29 28 15 5 0 0 53 19 279

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 69 21 7 0 0 0 3 93 0 61
2019 Non-shift worker 32 36 20 8 2 1 2 70 10 303
2018 Shift worker 56 30 6 0 6 0 3 88 6 36
2018 Non-shift worker 33 37 16 8 4 0 2 71 12 274
2017 Shift worker 52 19 14 4 4 0 7 77 8 56
2017 Non-shift worker 39 35 15 7 2 0 1 76 9 279

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 26 15 2 3 0 3 80 5 61
2019 Non-shift worker 23 28 19 18 11 1 1 52 29 302
2018 Shift worker 33 32 14 13 6 0 3 67 19 37
2018 Non-shift worker 24 30 20 13 13 0 0 54 26 276
2017 Shift worker 29 19 25 11 14 0 2 49 26 56
2017 Non-shift worker 27 28 23 10 10 0 1 56 21 279

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 35 17 13 2 0 0 68 15 60
2019 Non-shift worker 52 21 11 8 5 1 3 76 13 303
2018 Shift worker 27 28 21 8 17 0 0 54 25 37
2018 Non-shift worker 55 19 13 6 5 0 2 76 11 276
2017 Shift worker 21 29 12 14 22 0 2 51 37 56
2017 Non-shift worker 52 25 11 4 2 0 6 81 7 279

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 21 33 25 17 5 0 0 54 21 61
2019 Non-shift worker 30 33 20 7 8 0 1 64 16 304
2018 Shift worker 8 32 19 29 11 0 0 41 40 37
2018 Non-shift worker 33 28 20 10 9 0 0 61 19 275
2017 Shift worker 13 23 27 18 20 0 0 36 38 56
2017 Non-shift worker 32 34 19 9 5 0 0 66 14 278

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 28 11 7 3 2 2 78 10 60
2019 Non-shift worker 27 39 21 7 4 1 1 67 12 305
2018 Shift worker 25 44 11 13 3 0 3 72 17 36
2018 Non-shift worker 26 40 20 6 5 1 1 68 12 274
2017 Shift worker 25 34 18 13 7 4 0 61 20 56
2017 Non-shift worker 35 38 16 6 4 0 1 73 10 278

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 30 15 7 3 0 0 75 10 60
2019 Non-shift worker 21 38 21 13 4 1 1 60 18 304
2018 Shift worker 48 22 19 6 6 0 0 70 11 36
2018 Non-shift worker 24 39 24 8 5 0 0 63 13 272
2017 Shift worker 30 32 25 5 4 2 2 65 9 56
2017 Non-shift worker 30 34 21 8 5 0 1 65 13 278

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 50 27 13 5 3 2 0 78 9 60
2019 Non-shift worker 31 33 20 11 5 0 1 65 15 304
2018 Shift worker 37 27 17 16 3 0 0 64 19 36
2018 Non-shift worker 29 37 19 9 5 0 1 66 14 274
2017 Shift worker 38 20 28 5 4 2 4 61 10 56
2017 Non-shift worker 38 35 16 7 4 0 1 74 10 278

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 21 20 5 7 0 0 69 12 61
2019 Non-shift worker 41 28 18 6 5 2 1 70 11 304

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 37 8 3 0 0 0 88 3 60
2019 Non-shift worker 35 33 19 8 4 1 1 69 12 302
2018 Shift worker 49 30 15 3 3 0 0 80 6 35
2018 Non-shift worker 34 36 19 6 6 0 0 69 11 272
2017 Shift worker 38 34 13 11 2 2 2 74 13 56
2017 Non-shift worker 35 37 16 8 3 0 0 72 12 278

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 43 43 12 2 0 0 0 87 2 60
2019 Non-shift worker 49 27 16 4 3 1 0 77 7 303
2018 Shift worker 43 34 20 0 3 0 0 77 3 35
2018 Non-shift worker 55 26 10 6 2 0 0 82 9 272
2017 Shift worker 27 46 14 11 2 0 0 73 13 56
2017 Non-shift worker 53 24 14 6 2 0 1 77 8 279

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 59 18 10 3 5 0 5 81 9 61
2019 Non-shift worker 73 14 5 1 1 1 5 93 2 303
2018 Shift worker 44 23 23 3 6 0 2 68 9 36
2018 Non-shift worker 75 16 4 2 1 1 1 92 3 275

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 67 17 6 3 7 0 0 84 10 60
2019 Non-shift worker 70 14 5 5 4 1 1 86 9 303
2018 Shift worker 75 11 6 3 6 0 0 86 8 36
2018 Non-shift worker 73 15 5 4 2 0 1 89 6 274
2017 Shift worker 64 18 7 9 0 0 2 84 9 56
2017 Non-shift worker 71 15 5 3 4 1 1 88 7 278

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 55 23 11 5 3 0 2 80 8 60
2019 Non-shift worker 53 27 11 5 3 0 1 81 8 300
2018 Shift worker 51 38 6 3 3 0 0 89 6 37
2018 Non-shift worker 51 31 12 3 2 0 0 83 5 279
2017 Shift worker 46 34 9 9 0 2 0 82 9 56
2017 Non-shift worker 53 29 9 6 3 0 0 82 9 279

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 25 10 2 10 0 3 78 12 61
2019 Non-shift worker 53 26 11 5 4 0 1 79 10 299
2018 Shift worker 43 25 19 8 3 2 0 69 11 37
2018 Non-shift worker 52 23 15 4 5 0 1 75 10 279
2017 Shift worker 54 25 11 7 2 2 0 80 9 56
2017 Non-shift worker 54 25 11 6 3 0 1 80 9 279

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 66 11 8 2 0 0 13 89 2 61
2019 Non-shift worker 54 15 7 2 2 0 19 87 5 299
2018 Shift worker 68 13 3 3 3 5 6 91 6 36
2018 Non-shift worker 53 17 6 1 1 0 22 90 3 276
2017 Shift worker 56 23 4 4 2 2 11 90 6 56
2017 Non-shift worker 51 19 4 4 1 0 21 89 7 278

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 67 18 5 3 0 2 5 91 4 61
2019 Non-shift worker 69 19 6 1 0 0 4 92 1 300
2018 Shift worker 67 14 8 3 6 3 0 83 8 37
2018 Non-shift worker 69 20 6 1 0 0 4 92 1 278
2017 Shift worker 48 28 18 2 0 0 4 80 2 56
2017 Non-shift worker 68 19 3 3 2 0 5 91 5 278

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 28 20 3 21 0 0 56 25 61
2019 Non-shift worker 49 25 12 6 6 0 2 76 12 301
2018 Shift worker 62 19 8 6 6 0 0 81 11 37
2018 Non-shift worker 59 23 8 5 3 0 1 83 8 279
2017 Shift worker 38 34 14 4 7 0 2 74 11 55
2017 Non-shift worker 63 18 9 4 2 1 2 84 7 279

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 34 8 3 3 0 2 85 7 61
2019 Non-shift worker 49 33 12 2 1 1 2 84 4 301
2018 Shift worker 51 27 6 11 6 0 0 78 17 37
2018 Non-shift worker 44 35 14 4 1 0 1 81 5 278
2017 Shift worker 43 36 11 7 2 0 2 80 9 56
2017 Non-shift worker 46 37 10 5 1 0 0 83 6 277

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 23 38 33 3 3 0 0 61 7 61
2019 Non-shift worker 18 27 38 15 2 0 0 45 17 304
2018 Shift worker 22 48 24 0 6 0 0 70 6 37
2018 Non-shift worker 17 32 36 11 4 0 0 49 15 279
2017 Shift worker 13 36 41 9 2 0 0 48 11 56
2017 Non-shift worker 15 38 37 8 2 0 0 53 10 279

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 3 10 30 36 18 0 3 56 14 61
2019 Non-shift worker 9 17 43 22 9 0 0 31 26 300
2018 Shift worker 3 8 29 45 14 0 0 59 11 36
2018 Non-shift worker 8 17 43 22 10 0 0 32 25 275
2017 Shift worker 2 12 37 34 13 2 0 47 14 56
2017 Non-shift worker 4 14 44 25 12 0 0 38 18 278
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 8 36 30 15 10 2 0 8 92 61
2019 Non-shift worker 24 40 20 9 5 2 0 24 76 305
2018 Shift worker 6 28 33 14 20 0 0 6 94 36
2018 Non-shift worker 25 35 21 9 8 1 1 26 74 279
2017 Shift worker 2 16 36 25 19 2 0 2 98 56
2017 Non-shift worker 26 34 19 10 8 3 0 27 73 279

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 69 31 55
2019 Non-shift worker 46 54 226

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 29 71 54
2019 Non-shift worker 53 47 224
2018 Shift worker 40 60 34
2018 Non-shift worker 47 53 198

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 23 3 5 5 5 7 85 11 60
2019 Non-shift worker 59 18 8 5 1 1 8 85 7 304
2018 Shift worker 41 25 6 8 0 0 20 83 10 37
2018 Non-shift worker 58 16 10 5 2 2 7 81 8 276

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 17 46 17 9 11 0 0 63 20 54
2019 Non-shift worker 30 33 18 11 4 1 4 66 15 224
2018 Shift worker 12 40 9 27 6 6 0 55 35 34
2018 Non-shift worker 26 33 15 14 7 1 5 62 22 200
2017 Shift worker 9 32 13 22 22 0 2 42 45 54
2017 Non-shift worker 29 25 14 18 9 2 3 57 29 199

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 11 30 24 17 13 2 4 43 31 54
2019 Non-shift worker 15 21 21 15 16 3 10 41 35 223
2018 Shift worker 9 26 24 14 24 3 0 36 39 34
2018 Non-shift worker 8 21 21 19 20 2 8 32 44 200
2017 Shift worker 2 13 15 31 37 2 0 15 70 54
2017 Non-shift worker 8 14 18 16 31 6 8 25 54 199
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