2019 Public Service Employee Survey Results by Theme for Canadian Grain Commission by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 34 12 6 1 0 0 81 7 80
2019 Provides services to public - Both English and French 40 48 3 3 6 0 0 88 9 32
2017 Provides services to public - English only 43 42 8 7 0 0 0 85 7 76
2017 Provides services to public - Both English and French 32 53 9 3 3 0 0 85 6 35
2014 Provides services to public - English only 26 60 8 2 4 0 0 86 7 69
2014 Provides services to public - Both English and French 37 46 9 8 0 0 0 83 8 26
2011 Provides services to public - English only 44 39 8 2 6 0 0 83 8 104
2011 Provides services to public - Both English and French 58 29 4 9 0 0 0 87 9 28
2008 Provides services to public - English only 30 44 14 8 5 0 0 74 13 118
2008 Provides services to public - Both English and French 39 45 11 5 0 0 0 84 5 38

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 33 12 9 8 1 0 72 17 79
2019 Provides services to public - Both English and French 39 41 10 7 3 0 0 80 10 31
2017 Provides services to public - English only 31 44 5 10 9 0 0 75 20 76
2017 Provides services to public - Both English and French 35 43 5 11 6 0 0 78 17 35

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 64 26 8 3 0 0 0 89 3 76
2019 Provides services to public - Both English and French 57 39 0 4 0 0 0 96 4 31
2017 Provides services to public - English only 73 26 1 0 0 0 0 99 0 76
2017 Provides services to public - Both English and French 65 26 6 0 3 0 0 91 3 35
2014 Provides services to public - English only 71 22 5 0 1 0 0 94 1 69
2014 Provides services to public - Both English and French 68 32 0 0 0 0 0 100 0 26
2011 Provides services to public - English only 71 19 7 0 2 0 1 91 2 103
2011 Provides services to public - Both English and French 84 12 4 0 0 0 0 96 0 29

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 31 11 8 0 1 0 81 8 80
2019 Provides services to public - Both English and French 36 51 7 6 0 0 0 88 6 32
2017 Provides services to public - English only 48 41 4 6 1 0 0 88 8 76
2017 Provides services to public - Both English and French 48 38 3 6 6 0 0 85 12 35
2014 Provides services to public - English only 36 53 9 1 1 0 0 89 2 68
2014 Provides services to public - Both English and French 56 27 13 5 0 0 0 83 5 26
2011 Provides services to public - English only 55 33 5 2 5 0 0 88 7 104
2011 Provides services to public - Both English and French 64 28 4 4 0 0 0 91 4 29
2008 Provides services to public - English only 36 46 10 7 2 0 0 81 8 118
2008 Provides services to public - Both English and French 42 47 5 0 3 0 3 92 3 38

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 24 19 12 1 0 0 69 13 80
2019 Provides services to public - Both English and French 40 35 16 6 3 0 0 75 9 32
2017 Provides services to public - English only 40 38 13 7 3 0 0 78 10 76
2017 Provides services to public - Both English and French 43 33 15 6 3 0 0 76 9 35
2014 Provides services to public - English only 33 36 18 7 5 0 0 69 13 69
2014 Provides services to public - Both English and French 44 35 17 5 0 0 0 78 5 26
2011 Provides services to public - English only 45 26 12 6 11 1 0 71 17 104
2011 Provides services to public - Both English and French 55 20 21 4 0 0 0 75 4 29

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 29 20 4 5 0 0 71 9 78
2019 Provides services to public - Both English and French 28 50 13 6 3 0 0 78 9 31
2017 Provides services to public - English only 41 36 14 7 1 0 0 77 8 76
2017 Provides services to public - Both English and French 43 30 15 6 6 0 0 73 12 35
2014 Provides services to public - English only 28 43 16 8 4 0 0 71 12 69
2014 Provides services to public - Both English and French 40 34 22 0 5 0 0 74 5 26
2011 Provides services to public - English only 44 28 9 10 6 2 0 74 17 104
2011 Provides services to public - Both English and French 61 23 9 8 0 0 0 84 8 29
2008 Provides services to public - English only 20 43 18 11 8 0 0 64 19 118
2008 Provides services to public - Both English and French 34 34 16 13 3 0 0 68 16 38

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 16 18 10 7 5 0 63 18 80
2019 Provides services to public - Both English and French 31 32 17 8 9 3 0 65 18 32
2017 Provides services to public - English only 38 25 18 13 4 1 0 64 18 76
2017 Provides services to public - Both English and French 37 19 20 15 6 0 3 58 22 35
2014 Provides services to public - English only 29 36 18 7 5 5 0 69 12 69
2014 Provides services to public - Both English and French 40 24 11 25 0 0 0 64 25 26
2011 Provides services to public - English only 42 19 8 14 13 5 0 64 28 104
2011 Provides services to public - Both English and French 49 20 14 9 8 0 0 69 16 29
2008 Provides services to public - English only 19 36 17 14 11 2 1 57 25 118
2008 Provides services to public - Both English and French 24 29 18 11 11 8 0 57 23 38
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 25 15 4 4 3 5 75 8 79
2019 Provides services to public - Both English and French 72 15 10 0 3 0 0 87 3 32

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 26 12 6 4 0 1 78 10 80
2019 Provides services to public - Both English and French 59 32 3 3 3 0 0 91 6 32
2017 Provides services to public - English only 54 30 8 6 1 0 0 84 8 75
2017 Provides services to public - Both English and French 51 31 6 9 3 0 0 82 12 35
2014 Provides services to public - English only 35 38 12 10 4 0 2 74 14 69
2014 Provides services to public - Both English and French 37 51 9 0 0 0 4 91 0 26
2011 Provides services to public - English only 36 30 14 14 5 0 1 66 19 103
2011 Provides services to public - Both English and French 51 29 7 9 4 0 0 80 13 29
2008 Provides services to public - English only 27 33 13 10 14 2 1 62 25 118
2008 Provides services to public - Both English and French 30 27 24 8 11 0 0 57 19 37

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 29 10 10 3 0 0 76 13 80
2019 Provides services to public - Both English and French 71 14 3 9 3 0 0 85 12 32
2017 Provides services to public - English only 45 35 4 13 2 0 0 80 16 76
2017 Provides services to public - Both English and French 46 31 11 6 3 3 0 79 9 35
2014 Provides services to public - English only 44 34 6 8 6 0 2 79 14 69
2014 Provides services to public - Both English and French 24 55 13 5 0 0 4 82 5 26
2011 Provides services to public - English only 38 25 13 17 6 1 0 64 23 104
2011 Provides services to public - Both English and French 56 24 7 9 4 0 0 80 13 29
2008 Provides services to public - English only 26 36 12 15 11 0 0 62 26 117
2008 Provides services to public - Both English and French 30 35 8 11 16 0 0 65 27 37

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 24 14 2 6 1 0 77 8 80
2019 Provides services to public - Both English and French 72 14 0 9 3 0 3 88 12 32
2017 Provides services to public - English only 49 33 11 7 1 0 0 82 8 76
2017 Provides services to public - Both English and French 54 28 9 3 6 0 0 82 9 35
2014 Provides services to public - English only 37 31 17 7 4 0 4 71 12 69
2014 Provides services to public - Both English and French 52 31 13 5 0 0 0 83 5 26

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 22 18 9 5 5 1 66 15 80
2019 Provides services to public - Both English and French 41 26 10 8 9 6 0 71 18 32
2017 Provides services to public - English only 38 41 9 8 3 1 0 80 10 76
2017 Provides services to public - Both English and French 30 42 11 11 6 0 0 72 17 35
2014 Provides services to public - English only 31 41 13 4 5 5 0 76 10 69
2014 Provides services to public - Both English and French 25 42 28 5 0 0 0 67 5 26
2011 Provides services to public - English only 28 33 11 9 14 5 0 65 23 104
2011 Provides services to public - Both English and French 48 28 15 4 4 0 0 76 9 29

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 21 21 13 8 4 1 57 21 80
2019 Provides services to public - Both English and French 34 25 13 12 11 3 0 62 24 32
2017 Provides services to public - English only 38 31 16 9 5 1 0 69 15 76
2017 Provides services to public - Both English and French 29 48 11 6 6 0 0 77 12 35
2014 Provides services to public - English only 30 33 22 7 7 1 0 64 14 69
2014 Provides services to public - Both English and French 33 38 15 14 0 0 0 71 14 26
2011 Provides services to public - English only 35 30 10 9 14 1 0 66 24 104
2011 Provides services to public - Both English and French 49 34 13 0 4 0 0 83 4 29
2008 Provides services to public - English only 18 32 20 12 16 2 0 51 28 118
2008 Provides services to public - Both English and French 26 39 18 5 11 0 0 66 16 38

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 27 20 6 14 5 1 57 22 79
2019 Provides services to public - Both English and French 28 20 21 13 11 6 0 51 27 32
2017 Provides services to public - English only 31 30 16 11 11 1 0 62 22 76
2017 Provides services to public - Both English and French 21 43 22 12 3 0 0 63 15 35
2014 Provides services to public - English only 19 45 20 10 4 3 0 65 14 69
2014 Provides services to public - Both English and French 25 42 16 13 5 0 0 67 17 26
2011 Provides services to public - English only 21 36 11 21 9 2 0 58 31 103
2011 Provides services to public - Both English and French 33 30 26 4 4 0 3 65 9 29
2008 Provides services to public - English only 8 29 21 25 14 2 0 38 41 118
2008 Provides services to public - Both English and French 13 39 26 13 8 0 0 53 21 38

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 29 24 11 13 1 1 51 25 80
2019 Provides services to public - Both English and French 28 38 16 7 12 0 0 66 19 32
2017 Provides services to public - English only 35 30 13 15 7 0 0 65 22 76
2017 Provides services to public - Both English and French 21 39 20 17 3 0 0 60 20 35
2014 Provides services to public - English only 16 43 23 13 5 0 0 58 18 69
2014 Provides services to public - Both English and French 22 41 20 9 8 0 0 63 17 26
2011 Provides services to public - English only 22 41 12 15 6 3 1 66 22 104
2011 Provides services to public - Both English and French 37 40 14 4 4 0 0 77 9 29
2008 Provides services to public - English only 13 38 13 17 15 4 0 53 34 118
2008 Provides services to public - Both English and French 24 39 13 16 8 0 0 63 24 38
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 26 17 15 4 0 0 64 19 79
2019 Provides services to public - Both English and French 33 40 14 10 3 0 0 73 13 31
2017 Provides services to public - English only 26 47 17 5 5 0 0 73 10 76
2017 Provides services to public - Both English and French 35 39 12 5 6 3 0 76 12 35
2014 Provides services to public - English only 23 37 23 10 8 0 0 60 18 69
2014 Provides services to public - Both English and French 25 37 24 14 0 0 0 62 14 26
2011 Provides services to public - English only 24 36 17 10 13 0 0 60 23 104
2011 Provides services to public - Both English and French 31 40 13 12 4 0 0 71 16 29

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 28 5 15 3 0 0 78 17 79
2019 Provides services to public - Both English and French 35 55 0 7 3 0 0 90 10 31
2017 Provides services to public - English only 38 40 12 8 2 0 0 77 11 76
2017 Provides services to public - Both English and French 43 37 11 3 6 0 0 81 9 35

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 33 14 4 5 0 1 77 9 80
2019 Provides services to public - Both English and French 51 33 3 9 3 0 0 85 12 32
2017 Provides services to public - English only 40 40 10 7 2 0 0 81 9 76
2017 Provides services to public - Both English and French 46 36 12 3 3 0 0 83 5 35
2014 Provides services to public - English only 40 32 19 6 1 0 2 73 8 69
2014 Provides services to public - Both English and French 23 41 28 5 0 4 0 67 5 26
2011 Provides services to public - English only 39 32 11 12 7 0 0 71 19 103
2011 Provides services to public - Both English and French 37 30 10 23 0 0 0 67 23 29
2008 Provides services to public - English only 21 38 16 14 9 1 1 60 23 118
2008 Provides services to public - Both English and French 32 30 14 14 11 0 0 62 24 37

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 40 5 10 4 0 0 81 13 80
2019 Provides services to public - Both English and French 29 54 12 6 0 0 0 82 6 32
2017 Provides services to public - English only 41 45 8 5 1 0 0 86 7 76
2017 Provides services to public - Both English and French 43 42 0 6 6 0 3 88 12 35
2014 Provides services to public - English only 32 45 16 7 0 0 0 77 7 69
2014 Provides services to public - Both English and French 42 19 28 8 3 0 0 61 10 26
2011 Provides services to public - English only 31 52 9 5 3 0 0 83 8 104
2011 Provides services to public - Both English and French 50 40 8 3 0 0 0 89 3 29
2008 Provides services to public - English only 20 52 14 9 4 0 0 72 14 118
2008 Provides services to public - Both English and French 24 37 16 13 8 0 3 62 22 38

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 32 19 11 10 0 1 59 22 80
2019 Provides services to public - Both English and French 34 29 13 13 9 3 0 64 22 32
2017 Provides services to public - English only 41 31 12 12 3 1 0 73 15 76
2017 Provides services to public - Both English and French 45 40 3 6 3 3 0 88 10 35
2014 Provides services to public - English only 25 39 17 13 3 2 0 66 16 69
2014 Provides services to public - Both English and French 30 42 3 21 4 0 0 72 25 26
2011 Provides services to public - English only 25 36 18 8 12 1 0 62 20 104
2011 Provides services to public - Both English and French 36 34 26 4 0 0 0 70 4 29
2008 Provides services to public - English only 13 31 22 21 12 1 0 44 33 118
2008 Provides services to public - Both English and French 26 21 18 26 8 0 0 47 34 38

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 16 15 12 26 2 1 45 39 80
2019 Provides services to public - Both English and French 28 28 13 10 15 0 6 60 26 32
2017 Provides services to public - English only 29 27 12 18 11 1 3 58 30 76
2017 Provides services to public - Both English and French 33 24 15 14 9 3 3 60 25 35
2014 Provides services to public - English only 22 32 10 19 12 2 4 57 32 69
2014 Provides services to public - Both English and French 23 41 11 15 7 3 0 67 22 26
2011 Provides services to public - English only 23 22 15 11 26 2 2 46 39 104
2011 Provides services to public - Both English and French 28 28 17 14 6 7 0 60 22 29
2008 Provides services to public - English only 14 28 16 17 23 1 1 43 41 118
2008 Provides services to public - Both English and French 29 29 16 16 11 0 0 58 26 38

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 29 11 6 1 4 4 79 8 80
2019 Provides services to public - Both English and French 39 35 10 3 10 0 3 76 13 32

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 9 10 3 8 5 19 74 13 78
2019 Provides services to public - Both English and French 77 10 3 3 0 0 6 93 3 32

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 23 20 5 5 2 1 69 10 80
2019 Provides services to public - Both English and French 33 42 6 7 6 3 3 80 13 32

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 21 25 6 6 1 3 62 12 80
2019 Provides services to public - Both English and French 30 35 19 3 6 3 3 70 10 32

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 15 19 10 13 3 3 56 25 80
2019 Provides services to public - Both English and French 27 25 27 6 6 3 6 58 13 32

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 56 22 11 2 3 4 2 83 5 79
2019 Provides services to public - Both English and French 75 6 10 0 6 0 3 84 6 32

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 20 5 0 0 5 1 94 0 78
2019 Provides services to public - Both English and French 74 13 3 3 0 3 3 93 3 32

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 75 8 3 0 2 4 8 94 3 79
2019 Provides services to public - Both English and French 81 13 0 0 0 0 6 100 0 32

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 33 13 10 5 0 0 71 15 79
2019 Provides services to public - Both English and French 42 28 14 13 3 0 0 70 16 31
2017 Provides services to public - English only 35 38 13 5 9 0 0 73 14 76
2017 Provides services to public - Both English and French 32 45 3 14 6 0 0 77 20 35
2014 Provides services to public - English only 28 46 9 11 6 0 0 74 17 69
2014 Provides services to public - Both English and French 27 32 8 26 5 0 3 60 31 26
2011 Provides services to public - English only 38 36 9 7 10 0 0 74 17 104
2011 Provides services to public - Both English and French 51 40 4 4 0 0 0 91 4 29

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 23 18 7 6 0 0 69 13 79
2019 Provides services to public - Both English and French 44 35 10 7 4 0 0 80 10 31
2017 Provides services to public - English only 38 44 11 4 4 0 0 82 8 76
2017 Provides services to public - Both English and French 44 26 17 3 9 0 0 71 12 35
2014 Provides services to public - English only 37 36 16 5 6 0 0 73 11 69
2014 Provides services to public - Both English and French 30 39 19 12 0 0 0 69 12 26

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 34 13 8 2 0 0 78 10 80
2019 Provides services to public - Both English and French 43 41 7 6 3 0 0 84 9 32
2017 Provides services to public - English only 44 37 13 4 1 0 0 81 5 76
2017 Provides services to public - Both English and French 54 28 6 6 6 0 0 82 12 35
2014 Provides services to public - English only 41 40 10 7 2 0 0 81 9 69
2014 Provides services to public - Both English and French 34 46 20 0 0 0 0 80 0 26
2011 Provides services to public - English only 44 34 10 6 4 1 1 79 11 104
2011 Provides services to public - Both English and French 70 18 12 0 0 0 0 88 0 29

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 29 24 9 5 3 0 60 15 80
2019 Provides services to public - Both English and French 28 40 23 6 3 0 0 68 9 32
2017 Provides services to public - English only 34 36 21 5 3 1 0 71 8 76
2017 Provides services to public - Both English and French 31 39 12 9 6 3 0 73 15 35

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 30 10 15 4 0 0 71 19 79
2019 Provides services to public - Both English and French 33 33 17 7 10 0 0 67 16 32
2017 Provides services to public - English only 43 31 13 10 3 0 0 74 13 76
2017 Provides services to public - Both English and French 45 17 17 12 9 0 0 62 21 35
2014 Provides services to public - English only 37 40 9 12 1 0 1 77 13 69
2014 Provides services to public - Both English and French 46 28 8 9 9 0 0 74 18 26
2011 Provides services to public - English only 41 33 8 9 8 1 0 74 18 104
2011 Provides services to public - Both English and French 63 17 12 0 9 0 0 80 9 29

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 28 15 7 4 0 3 74 11 80
2019 Provides services to public - Both English and French 40 35 13 6 6 0 0 75 12 32
2017 Provides services to public - English only 47 31 16 5 0 0 1 79 5 76
2017 Provides services to public - Both English and French 41 32 17 3 3 0 3 76 7 34
2014 Provides services to public - English only 33 37 19 5 1 0 5 74 6 69
2014 Provides services to public - Both English and French 29 43 21 0 8 0 0 72 8 26
2011 Provides services to public - English only 41 29 19 4 4 0 3 72 8 104
2011 Provides services to public - Both English and French 42 39 14 3 3 0 0 81 5 29
2008 Provides services to public - English only 25 35 17 12 7 0 4 63 19 118
2008 Provides services to public - Both English and French 32 37 16 5 11 0 0 68 16 38

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 16 13 6 7 1 7 72 14 80
2019 Provides services to public - Both English and French 52 16 10 10 6 0 6 73 17 32
2017 Provides services to public - English only 43 28 7 5 4 5 8 82 11 75
2017 Provides services to public - Both English and French 46 26 15 3 3 3 3 77 6 34
2014 Provides services to public - English only 44 15 21 6 4 3 8 65 11 69
2014 Provides services to public - Both English and French 40 23 3 17 9 0 8 68 28 26
2011 Provides services to public - English only 38 23 8 7 16 3 4 67 24 104
2011 Provides services to public - Both English and French 60 19 0 4 12 4 0 83 17 29

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - English only 14 53 33 80
2019 Provides services to public - Both English and French 27 43 30 32
2017 Provides services to public - English only 16 53 31 76
2017 Provides services to public - Both English and French 29 42 29 35
2014 Provides services to public - English only 9 54 37 69
2014 Provides services to public - Both English and French 19 53 27 26
2011 Provides services to public - English only 27 51 22 104
2011 Provides services to public - Both English and French 17 48 35 29

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Provides services to public - English only 33 16 43 0 8 0 12
2017 Provides services to public - Both English and French 39 10 31 19 0 0 10
2011 Provides services to public - English only 48 11 21 13 9999 7 27
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 57 34 6 1 0 1 0 92 1 79
2019 Provides services to public - Both English and French 61 39 0 0 0 0 0 100 0 31
2017 Provides services to public - English only 50 43 6 0 0 0 0 94 0 76
2017 Provides services to public - Both English and French 69 20 11 0 0 0 0 89 0 35
2014 Provides services to public - English only 45 48 6 1 0 0 0 93 1 69
2014 Provides services to public - Both English and French 43 43 9 5 0 0 0 86 5 26
2011 Provides services to public - English only 52 37 5 3 2 1 0 90 5 103
2011 Provides services to public - Both English and French 70 18 3 9 0 0 0 88 9 29
2008 Provides services to public - English only 42 40 12 3 2 2 0 84 4 118
2008 Provides services to public - Both English and French 50 32 13 5 0 0 0 82 5 38

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 42 12 8 0 1 0 79 8 80
2019 Provides services to public - Both English and French 38 47 6 6 3 0 0 85 9 32
2017 Provides services to public - English only 39 50 4 4 1 1 0 90 5 76
2017 Provides services to public - Both English and French 36 58 3 0 3 0 0 94 3 35
2014 Provides services to public - English only 37 51 6 4 1 0 0 88 5 69
2014 Provides services to public - Both English and French 37 47 8 0 8 0 0 84 8 26
2011 Provides services to public - English only 41 42 9 4 3 0 0 83 8 104
2011 Provides services to public - Both English and French 57 19 15 4 4 0 0 76 9 29

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 4 14 45 27 8 1 1 36 18 80
2019 Provides services to public - Both English and French 19 10 40 22 9 0 0 31 29 32
2017 Provides services to public - English only 5 19 39 16 17 0 3 35 25 76
2017 Provides services to public - Both English and French 3 23 24 29 18 0 3 48 27 35
2014 Provides services to public - English only 8 17 44 25 6 0 0 31 25 69
2014 Provides services to public - Both English and French 10 26 40 15 8 0 0 23 36 26
2011 Provides services to public - English only 9 20 35 31 3 0 2 35 29 101
2011 Provides services to public - Both English and French 16 12 33 37 3 0 0 40 27 29
2008 Provides services to public - English only 7 35 36 14 7 0 3 21 43 118
2008 Provides services to public - Both English and French 8 39 21 21 11 0 0 32 47 38

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 6 9 29 32 22 1 1 55 16 80
2019 Provides services to public - Both English and French 3 25 32 24 16 0 0 40 28 32
2017 Provides services to public - English only 5 9 29 21 26 7 3 52 16 76
2017 Provides services to public - Both English and French 6 9 36 23 23 0 3 47 15 35
2014 Provides services to public - English only 9 22 39 18 12 0 0 30 31 69
2014 Provides services to public - Both English and French 11 12 49 13 15 0 0 28 22 26
2011 Provides services to public - English only 13 12 30 26 16 3 1 43 26 103
2011 Provides services to public - Both English and French 7 3 29 30 27 0 4 60 10 29
2008 Provides services to public - English only 15 32 23 19 8 1 3 27 49 117
2008 Provides services to public - Both English and French 5 32 29 16 18 0 0 34 37 38

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 12 11 27 28 19 1 1 48 24 80
2019 Provides services to public - Both English and French 19 30 22 25 0 3 0 26 51 32
2017 Provides services to public - English only 4 13 36 22 17 5 3 42 18 76
2017 Provides services to public - Both English and French 8 31 25 23 6 0 6 31 42 35
2014 Provides services to public - English only 9 24 24 27 12 0 3 41 34 69
2014 Provides services to public - Both English and French 0 32 35 29 5 0 0 33 32 26
2011 Provides services to public - English only 11 17 28 20 14 7 2 38 31 103
2011 Provides services to public - Both English and French 0 18 48 24 10 0 0 34 18 29
2008 Provides services to public - English only 12 24 32 22 5 1 3 29 38 117
2008 Provides services to public - Both English and French 11 29 24 24 13 0 0 37 39 38

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 4 6 15 45 30 0 1 76 9 80
2019 Provides services to public - Both English and French 3 6 32 48 12 0 0 59 8 32
2017 Provides services to public - English only 1 0 23 42 30 0 4 74 2 76
2017 Provides services to public - Both English and French 3 0 37 36 15 0 9 56 4 35
2014 Provides services to public - English only 3 7 23 51 15 0 0 67 10 69
2014 Provides services to public - Both English and French 0 5 45 34 16 0 0 50 5 26
2011 Provides services to public - English only 5 9 23 35 23 4 1 61 15 103
2011 Provides services to public - Both English and French 4 13 34 27 22 0 0 48 17 29
2008 Provides services to public - English only 3 14 35 29 13 0 6 44 19 118
2008 Provides services to public - Both English and French 13 11 37 24 16 0 0 39 24 38

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 7 18 27 23 20 2 1 45 26 80
2019 Provides services to public - Both English and French 15 30 24 19 6 6 0 26 48 32
2017 Provides services to public - English only 13 10 29 22 21 0 5 45 24 76
2017 Provides services to public - Both English and French 15 11 36 20 15 0 3 36 27 35
2014 Provides services to public - English only 14 17 41 18 10 0 0 28 31 69
2014 Provides services to public - Both English and French 18 31 34 12 5 0 0 16 50 26
2011 Provides services to public - English only 11 24 30 19 13 2 1 34 35 102
2011 Provides services to public - Both English and French 7 29 28 29 6 0 0 35 37 29
2008 Provides services to public - English only 18 22 34 17 6 1 3 24 41 116
2008 Provides services to public - Both English and French 16 26 29 11 13 3 3 25 44 38

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 0 8 20 28 34 5 5 68 9 79
2019 Provides services to public - Both English and French 6 10 37 21 25 0 0 46 17 32
2017 Provides services to public - English only 3 5 16 31 31 5 9 73 9 76
2017 Provides services to public - Both English and French 0 9 23 36 27 3 3 67 9 35
2014 Provides services to public - English only 5 6 34 29 22 3 2 53 11 69
2014 Provides services to public - Both English and French 4 13 19 43 14 0 8 62 18 26
2011 Provides services to public - English only 3 10 25 30 21 5 6 58 14 102
2011 Provides services to public - Both English and French 0 9 25 33 31 0 3 65 9 29
2008 Provides services to public - English only 3 12 24 29 22 3 8 57 17 118
2008 Provides services to public - Both English and French 5 13 26 32 16 3 5 51 20 38

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 7 16 28 20 22 4 4 45 25 80
2019 Provides services to public - Both English and French 6 25 35 23 8 3 0 32 31 32
2017 Provides services to public - English only 4 12 31 17 26 5 5 48 17 76
2017 Provides services to public - Both English and French 6 17 34 23 18 0 3 42 23 35
2014 Provides services to public - English only 9 17 33 25 14 1 1 40 26 69
2014 Provides services to public - Both English and French 8 30 25 23 14 0 0 37 38 26

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 6 10 34 26 21 1 1 48 17 80
2019 Provides services to public - Both English and French 3 23 40 22 12 0 0 35 26 32

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 39 17 19 4 1 0 60 23 79
2019 Provides services to public - Both English and French 19 54 6 12 6 3 0 75 18 32

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 20 5 14 9 0 1 71 23 79
2019 Provides services to public - Both English and French 46 45 0 6 3 0 0 91 9 32
2017 Provides services to public - English only 36 35 13 9 6 0 0 71 15 76
2017 Provides services to public - Both English and French 49 34 0 11 3 3 0 85 15 35
2014 Provides services to public - English only 38 37 7 11 7 0 0 75 18 69
2014 Provides services to public - Both English and French 50 36 13 0 0 0 0 87 0 26

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 30 5 12 5 0 1 77 18 80
2019 Provides services to public - Both English and French 56 29 0 12 3 0 0 85 15 32
2017 Provides services to public - English only 43 40 4 8 4 0 0 84 12 76
2017 Provides services to public - Both English and French 58 33 0 6 3 0 0 91 9 35
2014 Provides services to public - English only 32 43 14 8 4 0 0 75 12 69
2014 Provides services to public - Both English and French 44 38 18 0 0 0 0 82 0 26

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 32 9 9 5 1 1 77 14 80
2019 Provides services to public - Both English and French 52 42 6 0 0 0 0 94 0 32

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 30 9 5 7 1 1 78 12 79
2019 Provides services to public - Both English and French 41 37 7 10 6 0 0 78 15 32
2017 Provides services to public - English only 51 34 10 4 1 0 0 85 5 76
2017 Provides services to public - Both English and French 45 37 3 12 0 3 0 84 13 35
2014 Provides services to public - English only 47 41 7 3 1 2 0 89 4 68
2014 Provides services to public - Both English and French 37 55 8 0 0 0 0 92 0 26
2011 Provides services to public - English only 47 26 12 9 5 1 0 74 15 104
2011 Provides services to public - Both English and French 44 29 24 3 0 0 0 74 3 29

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 32 11 3 1 0 1 85 4 80
2019 Provides services to public - Both English and French 59 32 6 0 3 0 0 91 3 32
2017 Provides services to public - English only 51 29 16 2 0 1 0 81 2 75
2017 Provides services to public - Both English and French 42 37 18 3 0 0 0 79 3 35
2014 Provides services to public - English only 52 35 7 2 1 3 0 89 3 68
2014 Provides services to public - Both English and French 44 41 11 5 0 0 0 84 5 26

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 25 13 4 2 0 0 81 7 79
2019 Provides services to public - Both English and French 52 33 12 0 3 0 0 85 3 32
2017 Provides services to public - English only 50 38 4 5 3 0 0 88 8 76
2017 Provides services to public - Both English and French 46 40 9 0 6 0 0 85 6 35
2014 Provides services to public - English only 46 40 12 1 1 0 0 86 2 67
2014 Provides services to public - Both English and French 49 43 8 0 0 0 0 92 0 26
2011 Provides services to public - English only 45 30 9 5 8 2 0 77 13 104
2011 Provides services to public - Both English and French 54 33 9 4 0 0 0 87 4 29
2008 Provides services to public - English only 30 42 14 7 8 0 0 71 15 118
2008 Provides services to public - Both English and French 37 32 13 5 13 0 0 68 18 38

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 24 10 16 9 2 2 63 26 80
2019 Provides services to public - Both English and French 23 40 19 15 0 3 0 65 15 32
2017 Provides services to public - English only 27 37 16 9 7 4 0 67 16 76
2017 Provides services to public - Both English and French 35 33 14 8 9 0 0 69 17 35
2014 Provides services to public - English only 22 48 15 11 4 0 0 70 15 68
2014 Provides services to public - Both English and French 37 22 36 4 0 0 0 59 4 26

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 40 9 8 2 1 1 80 10 80
2019 Provides services to public - Both English and French 53 32 6 3 3 3 0 87 6 32
2017 Provides services to public - English only 49 35 8 5 2 0 1 84 8 75
2017 Provides services to public - Both English and French 54 34 6 0 6 0 0 88 6 35
2014 Provides services to public - English only 44 45 5 2 2 1 0 91 4 69
2014 Provides services to public - Both English and French 47 36 12 5 0 0 0 83 5 26
2011 Provides services to public - English only 47 27 7 7 7 3 2 78 14 104
2011 Provides services to public - Both English and French 52 28 4 9 4 3 0 82 13 29
2008 Provides services to public - English only 34 33 12 6 12 3 1 69 18 118
2008 Provides services to public - Both English and French 42 37 5 5 8 3 0 81 14 38

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 32 6 9 4 0 2 80 13 80
2019 Provides services to public - Both English and French 49 32 9 6 3 0 0 82 9 32

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 19 25 11 9 7 0 52 21 80
2019 Provides services to public - Both English and French 34 16 13 16 12 0 9 55 31 32
2017 Provides services to public - English only 26 28 19 10 6 8 3 60 18 76
2017 Provides services to public - Both English and French 22 40 9 14 9 0 6 66 24 35
2014 Provides services to public - English only 25 21 26 10 8 8 2 52 19 69
2014 Provides services to public - Both English and French 15 40 18 23 0 3 0 57 24 26
2011 Provides services to public - English only 31 32 10 12 12 2 1 65 25 104
2011 Provides services to public - Both English and French 34 16 15 18 7 0 11 55 28 29

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 53 35 3 9 0 0 0 89 9 80
2019 Provides services to public - Both English and French 40 53 3 3 0 0 0 93 3 32
2017 Provides services to public - English only 48 44 3 5 0 0 0 92 5 76
2017 Provides services to public - Both English and French 40 48 3 9 0 0 0 88 9 35
2014 Provides services to public - English only 35 53 3 7 1 0 0 88 9 69
2014 Provides services to public - Both English and French 47 36 12 5 0 0 0 83 5 26
2011 Provides services to public - English only 44 47 3 5 1 0 0 91 6 104
2011 Provides services to public - Both English and French 70 23 4 3 0 0 0 93 3 29
2008 Provides services to public - English only 28 53 8 8 3 0 1 82 10 118
2008 Provides services to public - Both English and French 45 39 5 5 5 0 0 84 11 38

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 40 6 6 3 0 0 85 9 80
2019 Provides services to public - Both English and French 29 39 6 26 0 0 0 68 26 31
2017 Provides services to public - English only 42 40 4 8 6 0 0 82 14 76
2017 Provides services to public - Both English and French 34 28 6 15 17 0 0 62 32 35
2014 Provides services to public - English only 46 43 5 4 2 0 0 89 6 69
2014 Provides services to public - Both English and French 41 28 15 12 3 0 0 69 15 26
2011 Provides services to public - English only 41 32 6 11 10 0 0 73 21 104
2011 Provides services to public - Both English and French 60 17 12 12 0 0 0 76 12 29

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 63 20 6 7 3 0 0 84 10 79
2019 Provides services to public - Both English and French 44 47 3 3 3 0 0 91 6 32
2017 Provides services to public - English only 62 32 3 4 0 0 0 94 4 76
2017 Provides services to public - Both English and French 68 25 6 0 0 0 0 94 0 35
2014 Provides services to public - English only 54 35 5 5 0 0 0 90 5 69
2014 Provides services to public - Both English and French 63 30 7 0 0 0 0 93 0 26

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 86 10 3 0 0 0 1 97 0 79
2019 Provides services to public - Both English and French 49 9 16 14 9 0 3 60 23 32
2017 Provides services to public - English only 87 8 3 1 0 0 1 96 1 76
2017 Provides services to public - Both English and French 54 23 6 14 0 0 3 79 15 35
2014 Provides services to public - English only 81 15 1 1 0 0 1 98 1 69
2014 Provides services to public - Both English and French 45 16 12 19 8 0 0 61 27 26
2011 Provides services to public - English only 83 10 1 2 0 0 5 97 3 104
2011 Provides services to public - Both English and French 52 23 8 9 7 0 0 75 16 29
2008 Provides services to public - English only 80 14 3 1 0 0 3 96 1 118
2008 Provides services to public - Both English and French 55 16 13 11 5 0 0 71 16 38

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 79 9 5 2 0 1 4 92 3 80
2019 Provides services to public - Both English and French 56 7 12 13 9 0 3 65 22 32
2017 Provides services to public - English only 84 7 5 3 0 0 1 92 3 76
2017 Provides services to public - Both English and French 46 17 14 11 3 0 9 69 16 35
2014 Provides services to public - English only 84 9 3 0 1 0 3 96 1 69
2014 Provides services to public - Both English and French 52 14 15 15 4 0 0 66 19 26
2011 Provides services to public - English only 72 11 7 0 1 1 10 92 1 104
2011 Provides services to public - Both English and French 49 16 7 19 6 0 3 67 26 29
2008 Provides services to public - English only 68 8 3 1 2 0 19 94 3 118
2008 Provides services to public - Both English and French 58 11 11 11 6 0 3 71 17 36

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 84 5 5 0 1 0 5 93 1 78
2019 Provides services to public - Both English and French 69 13 3 3 6 0 6 87 10 32
2017 Provides services to public - English only 86 9 3 1 0 0 1 96 1 76
2017 Provides services to public - Both English and French 68 12 0 6 6 0 9 87 13 35
2014 Provides services to public - English only 83 9 1 0 1 0 5 98 1 69
2014 Provides services to public - Both English and French 61 24 0 8 3 4 0 89 11 26
2011 Provides services to public - English only 74 11 5 1 0 1 9 94 1 104
2011 Provides services to public - Both English and French 72 4 5 4 14 0 0 77 18 29
2008 Provides services to public - English only 71 7 3 1 1 1 17 95 2 118
2008 Provides services to public - Both English and French 58 21 3 8 5 0 5 83 14 38

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 23 9 5 8 18 6 71 17 80
2019 Provides services to public - Both English and French 29 34 18 9 6 3 0 65 16 32

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 50 5 4 1 1 0 90 5 80
2019 Provides services to public - Both English and French 33 33 10 16 3 3 3 69 20 32

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 40 5 2 1 4 0 91 4 80
2019 Provides services to public - Both English and French 57 20 10 3 0 7 3 85 4 32

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 23 77 78
2019 Provides services to public - Both English and French 15 85 31

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 15 25 11 8 12 0 49 23 80
2019 Provides services to public - Both English and French 31 20 14 11 6 19 0 62 21 32
2017 Provides services to public - English only 31 25 15 7 5 13 5 67 14 76
2017 Provides services to public - Both English and French 20 14 9 16 18 20 3 45 44 35
2014 Provides services to public - English only 25 18 20 9 5 19 4 56 18 69
2014 Provides services to public - Both English and French 30 33 20 5 0 9 3 72 5 26

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 33 13 6 4 1 0 77 10 80
2019 Provides services to public - Both English and French 44 35 10 9 3 0 0 79 11 32
2017 Provides services to public - English only 40 38 10 1 6 5 0 82 8 76
2017 Provides services to public - Both English and French 35 36 6 11 9 3 0 73 21 35
2014 Provides services to public - English only 35 36 19 4 4 1 0 72 9 69
2014 Provides services to public - Both English and French 46 21 34 0 0 0 0 66 0 26
2011 Provides services to public - English only 50 27 12 7 2 1 0 79 10 103
2011 Provides services to public - Both English and French 52 22 19 7 0 0 0 74 7 29

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 17 24 5 5 19 0 59 12 80
2019 Provides services to public - Both English and French 43 20 19 3 3 12 0 72 7 32
2017 Provides services to public - English only 33 21 15 1 3 22 5 75 5 76
2017 Provides services to public - Both English and French 26 14 22 3 6 17 11 56 13 35
2014 Provides services to public - English only 27 23 20 3 1 23 3 68 6 69
2014 Provides services to public - Both English and French 31 35 17 0 0 15 3 80 0 26

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 31 12 5 4 3 0 79 9 80
2019 Provides services to public - Both English and French 55 23 7 6 3 6 0 83 10 32
2017 Provides services to public - English only 48 32 9 1 3 6 1 86 4 76
2017 Provides services to public - Both English and French 40 31 15 3 6 6 0 75 9 35
2014 Provides services to public - English only 39 38 13 4 0 5 0 82 5 69
2014 Provides services to public - Both English and French 49 31 12 0 0 8 0 87 0 26
2011 Provides services to public - English only 50 30 10 5 3 2 0 82 8 104
2011 Provides services to public - Both English and French 57 33 11 0 0 0 0 89 0 29

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 80
2019 Provides services to public - Both English and French 6 94 32
2017 Provides services to public - English only 9 91 76
2017 Provides services to public - Both English and French 29 71 35
2014 Provides services to public - English only 14 86 69

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public - Both English and French 58 42 10
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 23 8 4 4 1 1 85 7 80
2019 Provides services to public - Both English and French 71 10 10 3 6 0 0 81 9 32
2017 Provides services to public - English only 58 30 6 4 3 0 0 88 6 76
2017 Provides services to public - Both English and French 51 34 3 6 6 0 0 85 12 35

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 35 7 19 0 4 0 72 20 26
2019 Provides services to public - Both English and French 25 32 7 35 0 0 0 58 35 15

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 46 9 5 1 1 1 84 7 79
2019 Provides services to public - Both English and French 48 29 6 13 3 0 0 77 17 32
2017 Provides services to public - English only 30 51 9 8 0 2 0 83 8 76
2017 Provides services to public - Both English and French 19 41 20 11 6 3 0 62 18 35

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 33 15 16 5 1 1 62 22 80
2019 Provides services to public - Both English and French 27 31 23 12 6 0 0 58 19 32
2017 Provides services to public - English only 22 51 14 10 1 1 0 74 12 76
2017 Provides services to public - Both English and French 18 47 20 9 6 0 0 65 15 35

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 29 30 13 8 1 1 48 21 80
2019 Provides services to public - Both English and French 36 31 9 16 7 0 0 68 23 32
2017 Provides services to public - English only 22 32 19 10 16 0 1 54 26 76
2017 Provides services to public - Both English and French 23 37 19 17 3 0 0 60 21 35

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 37 29 10 2 1 2 57 12 80
2019 Provides services to public - Both English and French 12 43 26 9 10 0 0 55 19 32
2017 Provides services to public - English only 21 33 29 12 4 0 1 55 16 76
2017 Provides services to public - Both English and French 17 34 25 14 9 0 0 52 24 35

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 28 14 5 1 1 4 79 6 80
2019 Provides services to public - Both English and French 25 37 26 10 3 0 0 62 12 32
2017 Provides services to public - English only 43 35 16 4 0 0 3 80 4 76
2017 Provides services to public - Both English and French 36 38 14 3 6 0 3 76 9 35

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 32 12 15 6 1 3 65 23 79
2019 Provides services to public - Both English and French 15 25 28 16 17 0 0 40 33 32
2017 Provides services to public - English only 32 29 14 13 10 0 1 62 24 76
2017 Provides services to public - Both English and French 18 29 31 11 12 0 0 46 23 35

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 29 14 5 0 1 4 80 5 79
2019 Provides services to public - Both English and French 37 22 11 10 17 0 3 61 28 32
2017 Provides services to public - English only 51 33 8 3 4 0 3 86 7 76
2017 Provides services to public - Both English and French 28 40 17 9 6 0 0 69 14 35

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 29 28 8 2 1 4 60 11 80
2019 Provides services to public - Both English and French 27 25 18 17 13 0 0 52 30 32
2017 Provides services to public - English only 36 33 18 10 3 0 0 69 13 76
2017 Provides services to public - Both English and French 17 37 26 14 6 0 0 54 20 35

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 30 17 13 4 1 1 66 17 80
2019 Provides services to public - Both English and French 29 46 13 3 9 0 0 74 12 32
2017 Provides services to public - English only 35 34 18 8 4 1 0 70 12 76
2017 Provides services to public - Both English and French 37 25 23 3 9 0 3 64 12 35

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 31 22 9 3 2 2 64 12 80
2019 Provides services to public - Both English and French 16 59 10 10 6 0 0 75 16 32
2017 Provides services to public - English only 33 38 20 4 4 0 1 71 8 76
2017 Provides services to public - Both English and French 21 44 20 6 3 0 6 69 10 35

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 22 14 12 2 0 3 71 15 79
2019 Provides services to public - Both English and French 25 40 22 7 6 0 0 66 12 32
2017 Provides services to public - English only 36 34 21 5 3 0 1 71 8 76
2017 Provides services to public - Both English and French 37 29 20 12 0 0 3 68 12 35

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 23 13 9 6 2 1 71 16 80
2019 Provides services to public - Both English and French 40 31 19 3 6 0 0 72 10 32

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 31 22 1 4 0 1 73 5 79
2019 Provides services to public - Both English and French 40 37 10 10 0 0 3 80 10 32
2017 Provides services to public - English only 43 34 14 7 3 0 0 77 9 76
2017 Provides services to public - Both English and French 49 31 12 6 3 0 0 79 9 35

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 28 15 2 4 0 1 79 6 79
2019 Provides services to public - Both English and French 43 28 18 10 0 0 0 72 10 32
2017 Provides services to public - English only 58 21 14 5 3 0 0 79 8 76
2017 Provides services to public - Both English and French 42 25 12 14 6 0 0 68 21 35

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 12 10 1 1 1 5 87 3 80
2019 Provides services to public - Both English and French 71 18 7 0 0 0 3 93 0 30
2017 Provides services to public - English only 70 21 1 6 1 0 0 91 8 76
2017 Provides services to public - Both English and French 55 25 8 9 3 0 0 80 12 35

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 14 3 5 6 3 0 86 12 79
2019 Provides services to public - Both English and French 72 13 6 0 9 0 0 84 9 32
2017 Provides services to public - English only 49 32 4 9 4 1 0 82 14 76
2017 Provides services to public - Both English and French 47 31 7 12 3 0 0 78 15 35

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 21 15 5 4 0 0 76 9 78
2019 Provides services to public - Both English and French 40 31 16 6 6 0 0 71 13 32
2017 Provides services to public - English only 51 29 11 5 3 1 0 80 8 76
2017 Provides services to public - Both English and French 46 23 17 11 3 0 0 68 14 35

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 25 8 5 7 0 0 80 12 79
2019 Provides services to public - Both English and French 57 21 7 6 6 0 3 81 13 31
2017 Provides services to public - English only 52 26 4 3 1 1 13 91 5 76
2017 Provides services to public - Both English and French 47 20 0 14 0 0 19 83 17 35

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 15 9 0 0 0 17 89 0 79
2019 Provides services to public - Both English and French 47 13 14 11 0 0 16 71 13 31
2017 Provides services to public - English only 57 27 8 4 1 0 3 87 5 76
2017 Provides services to public - Both English and French 61 29 0 6 3 0 0 91 9 34

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 57 28 9 2 0 0 4 88 3 80
2019 Provides services to public - Both English and French 67 16 7 3 0 0 6 89 4 32
2017 Provides services to public - English only 54 25 13 4 1 1 1 81 5 76
2017 Provides services to public - Both English and French 75 19 3 3 0 0 0 94 3 35

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 31 12 4 10 1 2 73 15 80
2019 Provides services to public - Both English and French 49 25 13 7 3 0 3 76 10 32
2017 Provides services to public - English only 51 38 6 4 1 0 0 89 5 76
2017 Provides services to public - Both English and French 52 34 6 8 0 0 0 86 8 35

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 30 13 2 0 1 2 84 2 80
2019 Provides services to public - Both English and French 54 26 7 7 3 3 0 83 10 32

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 33 32 10 2 0 0 56 12 79
2019 Provides services to public - Both English and French 17 25 38 13 6 0 0 42 19 32
2017 Provides services to public - English only 11 36 45 8 0 0 0 47 8 76
2017 Provides services to public - Both English and French 12 37 40 6 6 0 0 48 12 35

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 10 12 41 29 6 0 1 35 23 78
2019 Provides services to public - Both English and French 10 6 48 28 9 0 0 37 15 32
2017 Provides services to public - English only 3 14 47 23 13 0 0 36 17 76
2017 Provides services to public - Both English and French 6 15 40 36 3 0 0 39 21 34
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 34 26 11 6 2 0 21 79 80
2019 Provides services to public - Both English and French 21 53 13 10 3 0 0 21 79 32
2017 Provides services to public - English only 22 24 24 17 12 1 0 22 78 76
2017 Provides services to public - Both English and French 19 37 21 13 6 3 0 20 80 35

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 54 46 61
2019 Provides services to public - Both English and French 50 50 25

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 38 62 59
2019 Provides services to public - Both English and French 64 36 25

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 24 6 6 3 5 1 84 10 78
2019 Provides services to public - Both English and French 64 10 7 3 3 3 10 84 8 32

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 38 16 15 7 0 3 61 23 59
2019 Provides services to public - Both English and French 43 23 9 21 4 0 0 66 25 25
2017 Provides services to public - English only 11 29 15 29 9 7 0 43 41 58
2017 Provides services to public - Both English and French 33 18 15 15 16 0 4 53 32 27

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 17 22 20 19 4 5 33 43 59
2019 Provides services to public - Both English and French 24 32 13 17 11 0 3 57 29 25
2017 Provides services to public - English only 2 11 18 29 27 12 2 14 65 58
2017 Provides services to public - Both English and French 8 8 19 8 39 0 18 19 58 27
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