2019 Public Service Employee Survey Results by Theme for Crown-Indigenous Relations and Northern Affairs by Question 32. Are you a supervisor?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 37 39 10 9 5 0 0 76 14 397
2019 Non-supervisor 31 42 14 8 5 0 0 73 13 942
2018 Supervisor 34 43 12 7 4 0 0 77 11 448
2018 Non-supervisor 30 42 13 9 6 0 0 73 15 938

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 30 39 13 11 6 0 0 69 17 395
2019 Non-supervisor 31 39 14 9 6 1 0 71 15 937
2018 Supervisor 31 41 10 10 9 0 0 72 18 449
2018 Non-supervisor 30 37 15 11 8 0 0 67 18 937

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 49 36 9 3 3 0 0 85 6 398
2019 Non-supervisor 43 38 12 5 3 0 0 80 8 934
2018 Supervisor 50 36 9 4 2 0 0 86 5 447
2018 Non-supervisor 43 36 12 6 2 0 0 80 8 929

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 38 40 12 6 4 0 0 78 10 399
2019 Non-supervisor 39 39 13 7 3 0 0 78 10 941
2018 Supervisor 36 43 9 9 2 0 0 79 11 448
2018 Non-supervisor 34 42 13 7 4 0 0 76 11 936

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 21 31 21 14 11 1 0 53 26 398
2019 Non-supervisor 29 31 21 10 8 1 0 61 18 939
2018 Supervisor 23 30 21 15 10 1 0 53 26 446
2018 Non-supervisor 29 32 21 10 7 1 0 61 17 937

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 21 37 16 15 10 0 0 58 25 399
2019 Non-supervisor 28 35 19 10 6 1 0 64 17 935
2018 Supervisor 23 34 19 15 9 0 0 57 24 444
2018 Non-supervisor 28 35 19 11 6 1 0 64 17 940

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 24 24 20 15 14 3 0 49 30 400
2019 Non-supervisor 26 26 22 13 10 4 0 54 24 941
2018 Supervisor 23 27 21 14 12 3 0 51 27 445
2018 Non-supervisor 26 24 21 13 11 4 1 53 25 941
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 56 27 10 3 3 0 1 84 7 399
2019 Non-supervisor 43 30 14 5 3 2 4 77 8 943

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 44 31 12 6 5 1 0 76 12 397
2019 Non-supervisor 48 27 11 6 4 2 1 78 10 939
2018 Supervisor 44 26 15 8 6 1 0 71 14 446
2018 Non-supervisor 47 28 11 7 5 2 1 77 12 935

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 43 29 12 10 6 0 0 72 16 398
2019 Non-supervisor 44 31 11 7 5 1 1 76 13 938
2018 Supervisor 42 29 12 9 7 1 0 72 16 446
2018 Non-supervisor 43 28 13 9 6 1 1 71 15 933

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 42 34 12 6 6 1 0 76 12 400
2019 Non-supervisor 50 28 9 7 4 0 0 79 12 941
2018 Supervisor 44 29 12 7 7 0 0 73 15 443
2018 Non-supervisor 47 27 10 8 7 0 0 75 15 936

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 21 34 17 14 9 4 0 58 24 393
2019 Non-supervisor 29 35 15 8 6 7 0 70 14 939
2018 Supervisor 23 32 17 14 10 3 1 57 25 448
2018 Non-supervisor 27 31 19 10 5 7 0 63 17 944

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 18 35 18 16 13 1 0 53 29 394
2019 Non-supervisor 25 34 17 12 7 4 0 62 20 943
2018 Supervisor 20 32 17 18 12 1 0 52 31 449
2018 Non-supervisor 24 30 21 14 8 3 0 56 23 937

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 15 22 22 23 16 2 0 38 39 393
2019 Non-supervisor 18 29 20 17 10 6 1 50 29 939
2018 Supervisor 8 30 21 25 14 2 0 40 39 447
2018 Non-supervisor 17 27 24 17 10 6 0 47 28 939

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 11 29 18 25 17 1 0 40 42 393
2019 Non-supervisor 17 28 19 20 12 3 0 47 34 942
2018 Supervisor 10 28 19 26 17 0 0 38 43 450
2018 Non-supervisor 16 26 20 23 13 3 0 43 37 941
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 27 39 13 13 8 0 0 66 21 399
2019 Non-supervisor 30 36 16 11 5 0 0 67 17 938
2018 Supervisor 25 35 15 14 11 0 0 60 25 447
2018 Non-supervisor 31 34 16 9 10 0 0 65 19 938

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 23 40 13 17 8 0 0 63 24 396
2019 Non-supervisor 27 40 12 14 7 0 0 67 21 935
2018 Supervisor 20 43 14 17 7 0 0 63 23 449
2018 Non-supervisor 27 35 16 14 7 0 0 62 22 940

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 38 32 12 10 8 1 1 70 18 398
2019 Non-supervisor 41 30 14 9 5 1 1 72 14 941
2018 Supervisor 34 35 12 8 9 1 0 70 17 447
2018 Non-supervisor 38 33 12 9 7 1 1 72 16 934

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 29 40 11 14 5 0 0 70 19 397
2019 Non-supervisor 27 37 14 16 6 0 0 64 22 944
2018 Supervisor 26 44 13 13 4 0 1 70 17 450
2018 Non-supervisor 25 42 12 15 6 0 0 68 21 943

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 19 34 20 17 8 2 0 54 25 396
2019 Non-supervisor 24 33 17 14 10 3 0 58 24 938
2018 Supervisor 20 34 19 16 9 2 0 56 25 450
2018 Non-supervisor 21 35 18 12 10 3 0 58 23 940

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 20 30 14 16 15 2 2 52 33 399
2019 Non-supervisor 21 30 16 13 15 4 1 54 29 939
2018 Supervisor 18 33 15 17 14 1 1 52 32 448
2018 Non-supervisor 20 31 15 14 15 3 1 53 31 938

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 45 26 17 7 2 1 2 74 9 399
2019 Non-supervisor 53 23 12 4 3 1 4 80 8 940

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 50 10 9 6 11 1 12 70 20 398
2019 Non-supervisor 51 13 8 6 8 3 12 75 16 938

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 49 25 13 5 4 1 2 77 9 398
2019 Non-supervisor 44 24 16 6 5 3 3 72 11 936

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 42 21 16 9 5 3 4 68 15 397
2019 Non-supervisor 40 21 17 8 7 4 4 66 16 935

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 47 15 12 7 9 3 6 68 18 399
2019 Non-supervisor 47 16 13 8 7 5 5 69 16 938

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 70 13 6 3 4 1 4 87 7 397
2019 Non-supervisor 62 14 10 4 2 4 4 83 7 934

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 72 12 3 3 4 3 3 90 7 398
2019 Non-supervisor 69 11 6 2 4 6 4 88 6 937

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 80 6 2 1 2 2 7 94 3 397
2019 Non-supervisor 71 8 4 2 2 3 9 91 4 936

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 32 43 10 10 6 0 0 75 15 396
2019 Non-supervisor 28 38 16 12 6 1 0 66 18 937
2018 Supervisor 33 39 8 11 8 0 0 72 19 447
2018 Non-supervisor 23 40 16 11 9 0 1 64 20 932

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 32 41 11 8 8 0 0 73 16 396
2019 Non-supervisor 32 35 17 10 6 0 0 67 15 939
2018 Supervisor 34 35 10 12 8 0 0 69 21 443
2018 Non-supervisor 31 37 15 10 6 0 0 68 17 931

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 21 44 13 14 7 0 0 66 21 397
2019 Non-supervisor 30 40 15 10 5 1 0 70 15 915
2018 Supervisor 28 34 14 14 9 0 1 63 23 446
2018 Non-supervisor 30 36 15 12 7 0 1 66 19 932

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 19 45 17 11 5 3 0 66 16 398
2019 Non-supervisor 17 40 19 12 5 6 1 60 19 936
2018 Supervisor 20 42 19 13 5 1 0 63 18 449
2018 Non-supervisor 15 37 25 12 6 5 0 54 20 939

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 37 36 8 12 6 0 0 74 18 396
2019 Non-supervisor 49 28 12 6 5 0 0 77 11 935
2018 Supervisor 34 38 9 11 8 0 0 72 19 450
2018 Non-supervisor 47 31 9 8 5 0 1 78 13 935

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 18 27 24 18 13 0 0 45 31 399
2019 Non-supervisor 42 35 14 5 3 0 1 78 8 935
2018 Supervisor 17 28 24 14 17 0 0 46 30 449
2018 Non-supervisor 40 31 17 6 4 0 1 73 10 945

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 52 27 9 5 4 3 1 82 9 398
2019 Non-supervisor 56 20 8 6 4 3 3 80 11 941

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Supervisor 39 24 37 399
2019 Non-supervisor 36 25 39 941
2018 Supervisor 43 26 31 449
2018 Non-supervisor 41 26 33 944

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Supervisor 9 20 55 4 0 12 157
2019 Non-supervisor 6 25 42 5 15 6 342
2018 Supervisor 13 24 47 4 0 12 196
2018 Non-supervisor 8 30 36 5 12 9 385
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 41 40 9 7 3 0 0 81 11 396
2019 Non-supervisor 38 40 13 5 3 1 0 79 9 935
2018 Supervisor 47 39 7 6 2 0 0 86 8 448
2018 Non-supervisor 41 40 10 6 2 0 0 81 8 938

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 15 41 18 18 8 0 0 56 27 398
2019 Non-supervisor 22 39 19 14 5 1 0 62 19 941
2018 Supervisor 15 42 16 17 9 0 0 58 26 448
2018 Non-supervisor 21 41 19 13 5 1 0 62 18 940

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 20 33 31 13 3 0 0 16 53 397
2019 Non-supervisor 12 28 33 20 7 1 1 27 40 937
2018 Supervisor 20 32 33 12 3 0 0 14 52 449
2018 Non-supervisor 14 28 32 17 7 1 1 24 43 936

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 23 32 25 14 4 1 0 18 56 399
2019 Non-supervisor 14 24 29 20 9 2 2 30 40 935
2018 Supervisor 24 31 29 12 3 1 1 15 56 447
2018 Non-supervisor 16 26 27 16 9 3 1 27 45 936

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 29 29 30 8 3 1 1 11 58 398
2019 Non-supervisor 22 28 26 14 6 2 3 22 52 938
2018 Supervisor 28 34 28 8 2 0 1 9 62 448
2018 Non-supervisor 22 28 29 12 6 2 1 19 51 941

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 20 27 35 12 5 0 0 17 48 396
2019 Non-supervisor 11 19 30 25 12 1 2 39 31 937
2018 Supervisor 22 33 28 14 3 0 0 17 55 444
2018 Non-supervisor 12 19 32 23 10 1 2 34 32 936

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 33 31 25 8 3 0 0 11 64 399
2019 Non-supervisor 17 21 24 22 12 2 3 36 39 939
2018 Supervisor 34 29 26 8 2 1 0 10 63 449
2018 Non-supervisor 20 21 25 19 10 2 3 31 43 937

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 21 24 32 17 4 1 1 22 46 399
2019 Non-supervisor 14 20 26 22 11 3 3 35 37 936
2018 Supervisor 21 29 30 15 3 0 1 19 51 444
2018 Non-supervisor 17 22 28 19 9 3 2 29 42 932

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 28 29 30 10 2 1 0 12 58 400
2019 Non-supervisor 19 24 30 14 8 2 2 23 45 940
2018 Supervisor 25 35 29 9 1 1 0 10 60 449
2018 Non-supervisor 19 26 28 16 8 2 2 24 46 936

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 25 29 29 13 3 0 0 17 54 398
2019 Non-supervisor 16 21 31 19 11 1 2 31 37 940

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 8 22 16 29 25 0 0 29 54 393
2019 Non-supervisor 13 27 21 23 14 2 0 40 38 940

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 49 33 6 7 5 0 0 82 12 395
2019 Non-supervisor 43 28 11 11 6 2 0 72 17 941
2018 Supervisor 45 32 10 7 7 0 0 77 14 445
2018 Non-supervisor 40 29 9 12 8 2 0 70 20 937

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 49 35 6 6 5 0 0 83 10 395
2019 Non-supervisor 50 32 8 7 3 0 0 82 10 938
2018 Supervisor 44 39 7 7 3 0 0 83 10 446
2018 Non-supervisor 47 33 8 8 4 0 0 80 11 933

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 49 34 9 4 3 0 0 84 7 399
2019 Non-supervisor 43 33 15 4 2 1 0 77 7 940
2018 Supervisor 44 41 8 3 3 1 0 86 6 445
2018 Non-supervisor 37 39 13 7 4 1 0 77 11 940

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 29 42 16 7 5 1 0 72 12 396
2019 Non-supervisor 32 39 14 9 3 2 0 72 13 940
2018 Supervisor 33 47 10 6 4 0 0 80 9 442
2018 Non-supervisor 36 40 13 6 3 2 0 78 9 939

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 31 44 12 6 4 2 0 77 10 399
2019 Non-supervisor 36 37 14 6 3 4 0 76 9 938
2018 Supervisor 34 45 11 5 3 2 0 80 9 443
2018 Non-supervisor 35 38 13 7 2 5 1 77 9 940

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 36 41 11 7 5 0 0 78 12 398
2019 Non-supervisor 44 37 11 4 3 1 0 82 7 942
2018 Supervisor 38 41 9 7 3 0 0 80 11 446
2018 Non-supervisor 43 38 11 5 2 0 0 82 7 940

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 27 36 16 8 9 2 1 66 18 399
2019 Non-supervisor 25 30 16 11 7 7 5 62 20 941
2018 Supervisor 22 39 15 11 8 3 2 64 20 447
2018 Non-supervisor 21 31 16 11 9 7 5 59 23 937

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 25 38 15 13 6 2 1 65 20 399
2019 Non-supervisor 25 34 16 13 8 3 1 63 21 939
2018 Supervisor 29 42 12 12 4 1 0 72 16 449
2018 Non-supervisor 23 32 18 13 8 5 2 58 22 939

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 18 34 24 15 8 2 0 52 23 395
2019 Non-supervisor 23 35 23 10 6 3 0 60 17 937
2018 Supervisor 21 37 21 13 8 1 0 58 21 448
2018 Non-supervisor 22 34 25 11 5 3 0 58 16 938

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 13 18 22 19 14 11 3 36 39 399
2019 Non-supervisor 16 22 21 12 13 13 2 45 30 939
2018 Supervisor 12 21 21 16 17 10 2 37 38 449
2018 Non-supervisor 12 20 23 14 14 14 3 39 34 933

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 25 43 8 19 6 0 0 68 24 400
2019 Non-supervisor 34 45 5 12 4 0 0 80 15 942

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 38 31 9 13 9 0 0 69 22 395
2019 Non-supervisor 37 32 8 15 8 0 0 69 23 942

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 37 32 12 10 7 0 0 70 18 394
2019 Non-supervisor 37 35 13 10 4 0 0 73 14 939

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 56 23 6 7 8 0 1 79 15 396
2019 Non-supervisor 59 21 8 7 4 0 1 81 11 944

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 59 22 5 6 6 0 1 83 12 399
2019 Non-supervisor 60 21 8 5 3 0 3 83 9 941

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 80 11 4 2 2 0 1 92 5 395
2019 Non-supervisor 76 12 5 2 2 0 3 91 4 939

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 40 29 13 7 4 4 3 74 12 400
2019 Non-supervisor 43 23 13 6 4 9 2 74 11 944

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 42 44 7 3 1 0 4 89 4 400
2019 Non-supervisor 28 47 9 7 6 1 2 77 13 940

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 54 27 7 3 3 1 4 86 6 400
2019 Non-supervisor 50 27 10 2 2 7 2 85 4 939

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 16 84 397
2019 Non-supervisor 14 86 939
2018 Supervisor 17 83 446
2018 Non-supervisor 16 84 940

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 33 67 62
2019 Non-supervisor 52 48 128
2018 Supervisor 41 59 80
2018 Non-supervisor 48 52 155

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 69 31 62
2019 Non-supervisor 64 36 128
2018 Supervisor 64 36 80
2018 Non-supervisor 59 41 155

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 6 94 80
2018 Non-supervisor 5 95 155

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 9 91 62
2019 Non-supervisor 8 92 128
2018 Supervisor 9 91 80
2018 Non-supervisor 9 91 155

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 56 44 62
2019 Non-supervisor 37 63 127
2018 Supervisor 55 45 81
2018 Non-supervisor 35 65 155

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 48 52 62
2019 Non-supervisor 42 58 127
2018 Supervisor 44 56 81
2018 Non-supervisor 45 55 155

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 48 52 62
2019 Non-supervisor 48 52 127
2018 Supervisor 55 45 81
2018 Non-supervisor 57 43 155

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 54 46 62
2019 Non-supervisor 39 61 127
2018 Supervisor 39 61 81
2018 Non-supervisor 36 64 155

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 39 61 62
2019 Non-supervisor 31 69 127
2018 Supervisor 38 62 81
2018 Non-supervisor 41 59 155

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 68 32 62
2019 Non-supervisor 58 42 127
2018 Supervisor 55 45 81
2018 Non-supervisor 58 42 155

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 46 54 62
2019 Non-supervisor 31 69 127
2018 Supervisor 38 62 81
2018 Non-supervisor 31 69 155

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 12 88 62
2019 Non-supervisor 12 88 127

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 18 82 62
2019 Non-supervisor 10 90 127
2018 Supervisor 22 78 81
2018 Non-supervisor 10 90 155

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 42 58 62
2019 Non-supervisor 41 59 127
2018 Supervisor 48 52 81
2018 Non-supervisor 46 54 155

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 44 56 62
2019 Non-supervisor 20 80 127
2018 Supervisor 36 64 81
2018 Non-supervisor 22 78 155

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 8 92 62
2019 Non-supervisor 18 82 127
2018 Supervisor 12 88 81
2018 Non-supervisor 17 83 155

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 71 29 62
2019 Non-supervisor 46 54 127
2018 Supervisor 65 35 81
2018 Non-supervisor 58 42 154

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 26 74 62
2019 Non-supervisor 21 79 127
2018 Supervisor 31 69 81
2018 Non-supervisor 24 76 154

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 25 75 62
2019 Non-supervisor 9 91 127
2018 Supervisor 25 75 81
2018 Non-supervisor 6 94 154

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 15 85 62
2019 Non-supervisor 14 86 127
2018 Supervisor 15 85 81
2018 Non-supervisor 11 89 154

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 13 87 62
2019 Non-supervisor 6 94 127
2018 Supervisor 15 85 81
2018 Non-supervisor 5 95 154

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 23 77 62
2019 Non-supervisor 15 85 127
2018 Supervisor 21 79 81
2018 Non-supervisor 9 91 154

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 24 76 62
2019 Non-supervisor 9 91 127
2018 Supervisor 14 86 81
2018 Non-supervisor 12 88 154

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 8 92 62
2019 Non-supervisor 39 61 127
2018 Supervisor 21 79 81
2018 Non-supervisor 28 72 154

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 12 88 77
2018 Non-supervisor 18 82 152

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 7 93 77
2018 Non-supervisor 7 93 152

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 8 92 77
2018 Non-supervisor 10 90 152

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 13 87 77
2018 Non-supervisor 11 89 152

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 17 83 77
2018 Non-supervisor 17 83 152

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 15 85 77
2018 Non-supervisor 13 87 152

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 37 63 77
2018 Non-supervisor 37 63 152

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 8 92 77
2018 Non-supervisor 14 86 152

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 50 50 77
2018 Non-supervisor 50 50 152

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 66 34 77
2018 Non-supervisor 62 38 152

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 17 83 77
2018 Non-supervisor 15 85 152

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 26 74 400
2019 Non-supervisor 18 82 939

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 12 22 21 8 12 20 5 45 27 400
2019 Non-supervisor 14 13 21 8 8 29 8 43 25 944
2018 Supervisor 12 20 22 13 10 19 4 41 30 447
2018 Non-supervisor 11 15 21 8 9 29 6 40 27 942

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 20 32 20 9 9 8 1 57 21 398
2019 Non-supervisor 24 27 19 8 5 14 1 61 16 938
2018 Supervisor 22 29 22 12 8 7 0 55 22 447
2018 Non-supervisor 19 31 20 9 7 13 2 58 18 942

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 8 92 399
2019 Non-supervisor 8 92 940
2018 Supervisor 9 91 448
2018 Non-supervisor 8 92 940

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 41 59 33
2019 Non-supervisor 43 57 76
2018 Supervisor 38 62 40
2018 Non-supervisor 36 64 78

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 76 24 33
2019 Non-supervisor 78 22 76
2018 Supervisor 79 21 40
2018 Non-supervisor 80 20 78

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 17 83 40
2018 Non-supervisor 19 81 78

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 38 62 33
2019 Non-supervisor 38 62 75
2018 Supervisor 43 57 40
2018 Non-supervisor 43 57 78

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 25 75 33
2019 Non-supervisor 34 66 75
2018 Supervisor 29 71 40
2018 Non-supervisor 17 83 78

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 24 76 40
2018 Non-supervisor 10 90 78

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 41 59 33
2019 Non-supervisor 20 80 75
2018 Supervisor 31 69 40
2018 Non-supervisor 26 74 78

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 25 75 33
2019 Non-supervisor 26 74 75
2018 Supervisor 34 66 40
2018 Non-supervisor 26 74 78

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 18 82 33
2019 Non-supervisor 11 89 75
2018 Supervisor 17 83 40
2018 Non-supervisor 14 86 78

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 19 81 40
2018 Non-supervisor 15 85 78

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 28 72 33
2019 Non-supervisor 38 62 74
2018 Supervisor 50 50 40
2018 Non-supervisor 23 77 78

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 19 81 40
2018 Non-supervisor 14 86 78

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 15 85 33
2019 Non-supervisor 6 94 74

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 15 85 33
2019 Non-supervisor 9 91 74
2018 Supervisor 15 85 40
2018 Non-supervisor 9 91 78

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 16 84 33
2019 Non-supervisor 11 89 74
2018 Supervisor 13 87 40
2018 Non-supervisor 6 94 78

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 18 82 33
2019 Non-supervisor 11 89 74
2018 Supervisor 17 83 40
2018 Non-supervisor 13 87 78

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 36 64 33
2019 Non-supervisor 48 52 74
2018 Supervisor 35 65 40
2018 Non-supervisor 53 47 78

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 0 100 35
2018 Non-supervisor 8 92 75

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 35 65 35
2018 Non-supervisor 31 69 75

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 0 100 35
2018 Non-supervisor 12 88 75

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 56 44 35
2018 Non-supervisor 46 54 75

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 46 54 35
2018 Non-supervisor 57 43 75

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 12 88 400
2019 Non-supervisor 10 90 938

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 13 20 24 5 6 26 6 49 16 399
2019 Non-supervisor 15 13 23 4 5 32 8 46 16 941
2018 Supervisor 13 19 27 5 6 26 4 45 16 449
2018 Non-supervisor 12 15 24 4 5 34 6 45 16 941

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 22 32 22 4 5 13 1 63 11 399
2019 Non-supervisor 25 26 21 5 4 16 2 63 12 937
2018 Supervisor 22 32 23 5 6 10 1 61 12 447
2018 Non-supervisor 20 29 21 6 5 18 2 61 13 939

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 14 86 400
2019 Non-supervisor 19 81 941

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 67 33 54
2019 Non-supervisor 74 26 173

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 46 40 6 3 4 0 0 87 7 36
2019 Non-supervisor 47 35 8 7 3 0 1 82 10 127
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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 59 24 9 3 5 1 0 83 8 399
2019 Non-supervisor 63 19 10 4 3 2 0 84 6 940
2018 Supervisor 55 24 9 5 7 1 0 79 12 446
2018 Non-supervisor 58 25 8 3 5 1 0 84 8 934

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 13 43 18 13 7 2 3 59 22 399

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 23 41 20 9 5 2 0 65 14 397
2019 Non-supervisor 24 41 18 9 4 3 0 67 14 941
2018 Supervisor 28 46 14 7 4 1 0 74 11 449
2018 Non-supervisor 25 44 17 8 3 3 0 71 12 940

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 17 31 23 14 14 1 0 48 28 399
2019 Non-supervisor 21 33 22 15 7 2 0 55 23 942
2018 Supervisor 16 36 19 15 13 1 0 53 28 449
2018 Non-supervisor 19 34 21 14 10 2 0 54 25 942

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 20 25 23 15 16 0 1 46 31 400
2019 Non-supervisor 20 27 21 15 16 0 1 48 31 942
2018 Supervisor 17 23 21 17 20 0 3 41 37 448
2018 Non-supervisor 18 25 22 17 17 0 1 43 34 936

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 10 19 24 26 21 0 0 29 47 398
2019 Non-supervisor 24 30 24 12 9 0 1 55 21 940
2018 Supervisor 8 15 31 24 22 0 0 23 46 445
2018 Non-supervisor 19 26 30 12 11 0 1 46 24 938

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 10 23 29 21 18 0 0 33 38 397
2019 Non-supervisor 28 29 22 11 8 1 1 59 19 933
2018 Supervisor 8 21 28 24 19 0 0 29 43 445
2018 Non-supervisor 23 29 23 14 8 1 2 54 23 936

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 6 17 25 25 27 0 0 23 52 399
2019 Non-supervisor 23 23 22 16 15 1 1 46 32 938
2018 Supervisor 8 15 25 25 26 0 0 23 52 445
2018 Non-supervisor 21 20 23 16 17 1 2 42 34 934

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 26 25 24 13 10 1 1 52 24 397
2019 Non-supervisor 52 23 12 4 5 1 4 79 9 938
2018 Supervisor 23 25 21 17 11 0 3 49 29 445
2018 Non-supervisor 48 25 11 5 5 0 6 78 11 935

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 19 24 29 16 11 0 1 43 27 397
2019 Non-supervisor 35 27 19 10 7 1 1 64 17 940
2018 Supervisor 15 26 24 17 17 0 1 41 35 445
2018 Non-supervisor 34 25 21 10 9 0 1 59 19 936

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 19 32 27 13 7 1 1 52 21 399
2019 Non-supervisor 27 33 21 11 6 1 1 62 17 938
2018 Supervisor 15 34 29 12 9 0 0 49 21 446
2018 Non-supervisor 25 32 23 11 7 1 2 58 19 936

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 9 28 26 22 14 0 0 37 36 397
2019 Non-supervisor 24 30 22 14 8 1 1 55 23 940
2018 Supervisor 8 26 29 22 15 0 0 34 37 445
2018 Non-supervisor 21 29 25 15 8 0 1 50 24 933

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 17 29 23 19 12 0 0 46 31 399
2019 Non-supervisor 25 28 22 14 11 1 1 53 25 940
2018 Supervisor 15 27 27 19 12 0 1 42 31 443
2018 Non-supervisor 24 25 24 15 10 0 1 50 26 936

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 37 27 17 10 9 0 1 64 19 400
2019 Non-supervisor 40 25 17 9 7 1 1 67 16 937

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 27 32 20 15 7 0 0 59 21 399
2019 Non-supervisor 34 32 18 10 5 1 1 67 15 935
2018 Supervisor 21 33 23 14 7 0 0 55 22 445
2018 Non-supervisor 31 31 22 10 5 0 1 63 15 930

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 43 22 20 6 8 0 1 66 13 396
2019 Non-supervisor 45 24 14 8 6 0 1 70 15 933
2018 Supervisor 44 24 13 9 9 0 1 69 18 445
2018 Non-supervisor 46 22 13 10 6 0 3 70 17 926

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 71 11 7 3 2 0 6 87 5 399
2019 Non-supervisor 64 14 8 3 3 1 7 85 6 938
2018 Supervisor 70 13 6 2 3 0 6 88 6 442
2018 Non-supervisor 63 17 7 4 3 1 6 86 7 932

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 67 13 7 5 5 0 3 82 11 394
2019 Non-supervisor 70 13 5 4 4 1 3 86 9 939
2018 Supervisor 63 14 8 5 6 0 3 80 11 445
2018 Non-supervisor 65 14 6 4 6 1 4 83 10 928

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 50 28 13 4 3 1 1 79 7 394
2019 Non-supervisor 57 24 10 4 2 1 2 83 6 937
2018 Supervisor 52 28 11 3 3 0 2 82 6 448
2018 Non-supervisor 55 25 11 5 3 0 2 81 8 937

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 53 18 12 6 8 0 1 73 15 394
2019 Non-supervisor 61 17 9 6 5 1 1 79 11 938
2018 Supervisor 48 21 12 7 10 0 1 70 17 444
2018 Non-supervisor 54 18 12 7 7 0 2 74 14 937

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 46 30 13 6 4 0 1 77 11 394
2019 Non-supervisor 61 6 2 1 0 1 29 95 2 931
2018 Supervisor 42 33 15 4 5 0 1 76 9 447
2018 Non-supervisor 59 5 2 0 1 0 32 96 1 934

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 63 22 8 3 3 0 2 87 6 394
2019 Non-supervisor 67 17 7 2 1 1 6 89 3 936
2018 Supervisor 60 18 11 5 2 0 3 81 8 443
2018 Non-supervisor 65 17 7 2 1 0 9 89 3 938

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 78 9 5 4 3 0 1 89 6 395
2019 Non-supervisor 65 14 7 3 7 1 4 82 11 940
2018 Supervisor 73 11 5 5 2 0 2 87 8 447
2018 Non-supervisor 60 16 9 5 5 0 6 80 10 940

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 59 23 12 2 3 0 1 83 5 394
2019 Non-supervisor 49 26 15 4 4 1 1 77 8 937
2018 Supervisor 52 24 16 5 2 0 1 77 7 446
2018 Non-supervisor 47 26 15 6 3 0 3 76 9 940

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 7 24 38 22 9 0 0 32 31 399
2019 Non-supervisor 16 36 33 11 5 0 0 52 15 941
2018 Supervisor 6 22 39 24 10 0 0 28 33 448
2018 Non-supervisor 14 31 35 13 6 0 0 46 19 942

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 15 30 39 12 4 0 0 16 45 392
2019 Non-supervisor 8 21 37 23 11 0 0 34 29 938
2018 Supervisor 19 26 39 13 4 0 0 16 45 444
2018 Non-supervisor 10 18 38 21 12 0 0 33 29 931
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 18 33 28 14 7 0 0 18 82 400
2019 Non-supervisor 24 29 21 13 10 1 1 25 75 939
2018 Supervisor 24 30 23 8 14 2 1 25 75 449
2018 Non-supervisor 27 26 20 13 11 2 1 28 72 940

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 61 39 327
2019 Non-supervisor 62 38 689

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 38 62 318
2019 Non-supervisor 41 59 676
2018 Supervisor 25 75 331
2018 Non-supervisor 35 65 664

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 33 20 15 15 14 0 3 54 30 395
2019 Non-supervisor 36 18 15 11 12 1 7 59 25 933
2018 Supervisor 38 16 15 13 13 1 4 56 27 447
2018 Non-supervisor 34 14 17 14 13 1 9 52 30 937

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 9 23 17 17 23 2 10 36 45 323
2019 Non-supervisor 10 26 15 18 21 2 7 40 43 681
2018 Supervisor 9 23 18 17 27 2 4 33 47 332
2018 Non-supervisor 10 24 17 18 25 2 5 36 46 666

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Supervisor 4 10 16 17 41 2 9 16 66 322
2019 Non-supervisor 5 18 15 20 35 2 5 24 59 683
2018 Supervisor 3 7 9 18 54 1 6 11 79 332
2018 Non-supervisor 4 12 15 18 46 2 3 16 68 664
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