2019 Public Service Employee Survey Results by Theme for the Public Service Commission of Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	58	27	6	5	4	0	85	9	20
2019	Provides services to public - French only	29	50	21	0	0	0	79	0	14
2019	Provides services to public - Both English and French	37	42	10	8	2	0	79	11	172
2017	Provides services to public - English only	25	58	5	6	5	0	84	11	20
2017	Provides services to public - French only	18	47	9	18	9	0	65	27	11
2017	Provides services to public - Both English and French	31	42	14	8	4	1	73	13	145
2014	Provides services to public - English only	57	14	5	0	24	0	71	24	13
2014	Provides services to public - Both English and French	25	51	8	11	5	0	76	16	143
2011	Provides services to public - English only	14	59	8	11	7	0	74	18	27
2011	Provides services to public - Both English and French	36	37	15	8	4	0	73	12	177
2008	Provides services to public - English only	21	39	8	17	16	0	60	33	40
2008	Provides services to public - Both English and French	36	45	11	7	1	0	81	8	207

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	17	10	13	0	6	76	13	20
2019	Provides services to public - French only	29	57	14	0	0	0	86	0	14
2019	Provides services to public - Both English and French	37	36	13	13	2	0	72	15	172
2017	Provides services to public - English only	34	39	10	5	11	0	74	16	20
2017	Provides services to public - French only	18	26	30	18	9	0	44	27	11
2017	Provides services to public - Both English and French	29	38	20	9	3	1	67	12	143

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	72	13	6	9	0	85	9	20
2019	Provides services to public - French only	36	29	36	0	0	64	0	14
2019	Provides services to public - Both English and French	46	41	9	4	0	87	4	172
2017	Provides services to public - English only	42	42	10	5	0	84	5	19
2017	Provides services to public - French only	35	27	29	0	9	62	9	11
2017	Provides services to public - Both English and French	43	41	11	3	2	84	5	145
2014	Provides services to public - English only	74	5	7	7	7	80	13	13
2014	Provides services to public - Both English and French	56	30	9	4	0	86	4	143
2011	Provides services to public - English only	56	29	8	7	0	85	7	27
2011	Provides services to public - Both English and French	52	37	8	1	1	89	2	176

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	56	34	0	5	4	91	9	20
2019	Provides services to public - French only	29	57	14	0	0	86	0	14
2019	Provides services to public - Both English and French	41	41	9	8	1	82	9	172
2017	Provides services to public - English only	26	54	10	5	5	80	10	20
2017	Provides services to public - French only	18	44	21	9	9	62	18	11
2017	Provides services to public - Both English and French	36	44	13	5	2	80	7	145
2014	Provides services to public - English only	64	5	7	17	7	69	24	13
2014	Provides services to public - Both English and French	33	46	12	6	3	79	9	143
2011	Provides services to public - English only	14	56	11	15	3	70	18	27
2011	Provides services to public - Both English and French	42	40	9	6	2	82	9	178
2008	Provides services to public - English only	25	47	4	17	7	72	24	42
2008	Provides services to public - Both English and French	40	46	8	5	1	86	6	209

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	62	31	0	4	3	0	92	8	20
2019	Provides services to public - French only	50	43	7	0	0	0	93	0	14
2019	Provides services to public - Both English and French	53	29	12	4	1	1	83	5	170
2017	Provides services to public - English only	26	30	19	16	10	0	55	26	20
2017	Provides services to public - French only	29	36	8	27	0	0	65	27	11
2017	Provides services to public - Both English and French	39	37	16	5	2	1	77	7	145
2014	Provides services to public - English only	50	12	7	7	24	0	62	31	13
2014	Provides services to public - Both English and French	21	44	19	6	7	3	67	13	143
2011	Provides services to public - English only	18	49	11	8	14	0	67	22	27
2011	Provides services to public - Both English and French	36	32	17	6	6	2	70	13	178

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	46	0	9	3	0	87	13	20
2019	Provides services to public - French only	54	38	8	0	0	0	92	0	13
2019	Provides services to public - Both English and French	48	32	14	6	0	0	80	6	171
2017	Provides services to public - English only	26	30	20	14	11	0	55	25	20
2017	Provides services to public - French only	18	47	8	27	0	0	65	27	11
2017	Provides services to public - Both English and French	35	44	17	3	2	0	78	5	145
2014	Provides services to public - English only	50	12	0	14	24	0	62	38	13
2014	Provides services to public - Both English and French	20	50	16	8	6	0	70	14	143
2011	Provides services to public - English only	11	51	23	3	11	0	63	14	27
2011	Provides services to public - Both English and French	35	38	14	7	6	1	73	13	177
2008	Provides services to public - English only	20	28	13	19	20	0	48	39	42
2008	Provides services to public - Both English and French	36	38	14	10	2	0	74	12	209

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	11	11	23	3	15	0	56	31	20
2019	Provides services to public - French only	50	43	0	7	0	0	0	93	7	14
2019	Provides services to public - Both English and French	38	20	18	14	4	6	0	62	19	171
2017	Provides services to public - English only	20	20	9	20	31	0	0	40	51	20
2017	Provides services to public - French only	18	17	29	9	18	9	0	38	29	11
2017	Provides services to public - Both English and French	31	25	23	7	6	6	1	61	14	145
2014	Provides services to public - English only	45	24	0	0	31	0	0	69	31	13
2014	Provides services to public - Both English and French	22	29	22	12	13	2	0	52	26	143
2011	Provides services to public - English only	15	18	22	22	11	8	4	37	37	27
2011	Provides services to public - Both English and French	29	30	13	10	13	4	1	62	24	177
2008	Provides services to public - English only	20	19	16	25	15	4	0	41	42	42
2008	Provides services to public - Both English and French	32	23	14	16	5	10	0	61	24	209

Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	19	11	15	0	5	73	16	20
2019	Provides services to public - French only	21	29	14	29	0	7	54	31	14
2019	Provides services to public - Both English and French	53	25	11	5	2	4	81	7	172

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	56	31	5	3	0	5	0	91	4	20
2019	Provides services to public - French only	50	43	7	0	0	0	0	93	0	14
2019	Provides services to public - Both English and French	50	32	12	4	0	1	0	83	5	171
2017	Provides services to public - English only	41	45	5	0	5	4	0	90	5	20
2017	Provides services to public - French only	47	17	9	9	9	9	0	71	19	11
2017	Provides services to public - Both English and French	53	28	12	4	2	1	0	82	6	145
2014	Provides services to public - English only	52	22	7	19	0	0	0	74	19	13
2014	Provides services to public - Both English and French	38	34	11	10	2	4	1	76	13	143
2011	Provides services to public - English only	27	51	4	11	4	4	0	80	16	26
2011	Provides services to public - Both English and French	38	34	14	7	5	2	0	73	12	177
2008	Provides services to public - English only	27	28	19	22	4	0	0	55	26	42
2008	Provides services to public - Both English and French	43	29	13	9	4	1	1	73	13	209

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	34	0	11	3	0	0	86	14	20
2019	Provides services to public - French only	64	29	7	0	0	0	0	93	0	14
2019	Provides services to public - Both English and French	47	33	11	6	1	0	1	81	7	171
2017	Provides services to public - English only	41	39	15	0	5	0	0	80	5	20
2017	Provides services to public - French only	21	53	0	27	0	0	0	73	27	11
2017	Provides services to public - Both English and French	48	34	10	5	1	0	1	83	7	145
2014	Provides services to public - English only	45	24	5	19	7	0	0	69	26	13
2014	Provides services to public - Both English and French	39	41	6	8	5	1	1	81	13	142
2011	Provides services to public - English only	37	44	11	4	3	0	0	81	7	27
2011	Provides services to public - Both English and French	36	37	13	7	5	2	0	75	13	178
2008	Provides services to public - English only	34	27	14	18	5	0	3	62	24	42
2008	Provides services to public - Both English and French	41	34	11	11	4	0	0	75	15	209

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	68	24	0	3	0	5	96	4	20
2019	Provides services to public - French only	64	36	0	0	0	0	100	0	14
2019	Provides services to public - Both English and French	53	31	9	5	3	0	84	7	172
2017	Provides services to public - English only	51	44	0	0	5	0	95	5	20
2017	Provides services to public - French only	38	27	0	26	9	0	65	35	11
2017	Provides services to public - Both English and French	53	28	12	4	2	1	81	6	145
2014	Provides services to public - English only	62	0	17	14	7	0	62	20	13
2014	Provides services to public - Both English and French	41	37	10	5	7	0	78	13	143

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	11	5	10	3	14	0	78	16	20
2019	Provides services to public - French only	21	29	21	0	0	29	0	70	0	14
2019	Provides services to public - Both English and French	39	37	9	6	2	7	0	82	9	171
2017	Provides services to public - English only	25	40	14	0	11	9	0	72	12	20
2017	Provides services to public - French only	21	26	0	9	0	44	0	84	16	11
2017	Provides services to public - Both English and French	30	35	16	8	3	7	1	71	12	145
2014	Provides services to public - English only	32	26	26	11	7	0	0	57	17	13
2014	Provides services to public - Both English and French	19	35	20	9	4	13	0	62	15	143
2011	Provides services to public - English only	20	28	8	15	19	11	0	53	38	26
2011	Provides services to public - Both English and French	26	34	10	12	8	7	2	66	22	178

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	20	15	9	3	11	0	69	14	20
2019	Provides services to public - French only	23	31	23	0	0	23	0	70	0	13
2019	Provides services to public - Both English and French	37	35	15	7	4	2	1	74	11	172
2017	Provides services to public - English only	20	35	15	18	11	0	0	55	30	20
2017	Provides services to public - French only	21	27	17	9	9	18	0	57	22	11
2017	Provides services to public - Both English and French	24	42	14	11	4	4	1	70	16	145
2014	Provides services to public - English only	45	0	12	14	29	0	0	45	43	13
2014	Provides services to public - Both English and French	20	26	26	16	6	6	0	49	23	143
2011	Provides services to public - English only	15	37	23	3	22	0	0	51	25	27
2011	Provides services to public - Both English and French	23	33	22	12	8	2	0	57	20	178
2008	Provides services to public - English only	16	30	8	19	25	2	0	47	45	42
2008	Provides services to public - Both English and French	24	32	19	10	8	7	1	60	19	210

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	37	5	12	0	15	0	80	14	20
2019	Provides services to public - French only	14	36	21	7	0	21	0	64	9	14
2019	Provides services to public - Both English and French	26	36	15	12	4	7	0	66	18	171
2017	Provides services to public - English only	15	36	10	28	11	0	0	51	40	20
2017	Provides services to public - French only	12	18	8	9	9	44	0	53	32	11
2017	Provides services to public - Both English and French	16	37	24	10	5	9	1	58	16	145
2014	Provides services to public - English only	42	0	6	15	31	8	0	45	49	12
2014	Provides services to public - Both English and French	9	29	25	18	8	10	0	43	29	143
2011	Provides services to public - English only	3	37	15	12	14	19	0	50	32	27
2011	Provides services to public - Both English and French	15	37	24	10	7	7	0	56	19	178
2008	Provides services to public - English only	9	21	12	22	22	14	0	35	52	42
2008	Provides services to public - Both English and French	14	33	24	15	5	9	0	51	22	210

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	20	5	17	0	14	0	75	20	20
2019	Provides services to public - French only	21	50	7	0	7	14	0	83	8	14
2019	Provides services to public - Both English and French	24	37	18	15	5	2	0	62	20	172
2017	Provides services to public - English only	15	36	20	9	20	0	0	51	29	20
2017	Provides services to public - French only	0	29	27	9	9	27	0	40	24	11
2017	Provides services to public - Both English and French	16	42	25	9	5	2	1	60	15	145
2014	Provides services to public - English only	38	7	12	0	43	0	0	45	43	13
2014	Provides services to public - Both English and French	12	30	24	21	9	4	0	43	32	143
2011	Provides services to public - English only	11	22	29	11	15	11	0	37	29	27
2011	Provides services to public - Both English and French	20	36	20	14	8	2	0	57	23	177
2008	Provides services to public - English only	14	30	7	19	25	4	0	46	46	42
2008	Provides services to public - Both English and French	16	42	16	16	6	4	0	60	23	210

Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	48	5	14	3	0	0	78	17	20
2019	Provides services to public - French only	21	36	36	7	0	0	0	57	7	14
2019	Provides services to public - Both English and French	39	32	12	14	3	0	0	71	17	172
2017	Provides services to public - English only	25	34	5	21	5	5	5	65	29	20
2017	Provides services to public - French only	9	26	38	9	18	0	0	35	27	11
2017	Provides services to public - Both English and French	30	37	16	13	4	0	1	67	17	145
2014	Provides services to public - English only	27	32	5	19	17	0	0	59	36	13
2014	Provides services to public - Both English and French	21	37	19	16	7	0	0	58	23	142
2011	Provides services to public - English only	15	36	26	19	3	0	0	52	22	27
2011	Provides services to public - Both English and French	23	37	20	13	7	0	0	60	20	178

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	60	25	11	0	3	86	3	20
2019	Provides services to public - French only	71	29	0	0	0	100	0	14
2019	Provides services to public - Both English and French	39	40	10	9	2	79	11	172
2017	Provides services to public - English only	41	25	9	24	0	67	24	20
2017	Provides services to public - French only	47	35	9	9	0	82	9	11
2017	Provides services to public - Both English and French	31	49	5	12	4	80	16	145

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	37	14	5	3	0	0	78	8	20
2019	Provides services to public - French only	36	50	0	7	0	0	7	92	8	14
2019	Provides services to public - Both English and French	38	36	13	8	3	0	1	75	11	172
2017	Provides services to public - English only	26	54	15	0	5	0	0	80	5	20
2017	Provides services to public - French only	38	44	0	9	9	0	0	82	18	11
2017	Provides services to public - Both English and French	43	35	12	5	3	0	2	80	8	145
2014	Provides services to public - English only	45	30	7	12	7	0	0	75	18	13
2014	Provides services to public - Both English and French	35	31	18	8	4	1	2	69	12	143
2011	Provides services to public - English only	23	51	0	7	15	0	4	77	23	27
2011	Provides services to public - Both English and French	32	40	16	7	5	1	0	72	11	178
2008	Provides services to public - English only	19	30	18	7	20	0	6	52	28	42
2008	Provides services to public - Both English and French	33	34	14	13	5	0	1	68	19	209

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	58	33	4	4	0	0	91	4	20
2019	Provides services to public - French only	43	50	7	0	0	0	93	0	14
2019	Provides services to public - Both English and French	36	37	9	13	4	0	73	18	171
2017	Provides services to public - English only	20	50	5	14	11	0	70	25	20
2017	Provides services to public - French only	47	35	9	9	0	0	82	9	11
2017	Provides services to public - Both English and French	33	40	13	9	3	1	74	13	145
2014	Provides services to public - English only	33	37	0	5	24	0	70	30	13
2014	Provides services to public - Both English and French	32	34	15	14	5	0	66	19	143
2011	Provides services to public - English only	27	48	8	8	10	0	74	18	27
2011	Provides services to public - Both English and French	38	38	14	7	4	0	75	11	177
2008	Provides services to public - English only	29	33	7	19	12	0	62	31	42
2008	Provides services to public - Both English and French	29	47	9	10	4	0	77	14	209

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	26	5	32	5	15	0	50	44	20
2019	Provides services to public - French only	36	36	21	0	0	7	0	77	0	14
2019	Provides services to public - Both English and French	26	41	12	15	6	1	0	67	21	172
2017	Provides services to public - English only	15	26	16	33	5	5	0	43	40	20
2017	Provides services to public - French only	0	44	17	29	0	9	0	49	32	11
2017	Provides services to public - Both English and French	27	36	16	8	9	3	1	66	17	145
2014	Provides services to public - English only	30	5	26	7	31	0	0	36	38	13
2014	Provides services to public - Both English and French	21	28	19	15	14	3	0	50	30	143
2011	Provides services to public - English only	15	38	15	11	18	3	0	55	30	27
2011	Provides services to public - Both English and French	27	34	16	12	9	2	1	62	21	177
2008	Provides services to public - English only	9	24	21	17	27	2	0	33	45	42
2008	Provides services to public - Both English and French	25	35	15	18	5	1	0	61	24	210

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	21	11	15	28	6	0	43	46	20
2019	Provides services to public - French only	7	14	21	43	14	0	0	21	57	14
2019	Provides services to public - Both English and French	23	25	17	18	15	1	1	49	34	172
2017	Provides services to public - English only	15	16	10	15	34	10	0	34	55	20
2017	Provides services to public - French only	9	27	8	18	21	18	0	43	47	11
2017	Provides services to public - Both English and French	16	28	11	19	21	2	4	47	42	145
2014	Provides services to public - English only	24	13	18	7	38	0	0	37	45	13
2014	Provides services to public - Both English and French	8	20	15	20	31	3	3	29	54	143
2011	Provides services to public - English only	4	24	11	23	31	4	4	30	58	26
2011	Provides services to public - Both English and French	13	21	16	27	20	1	2	35	49	178
2008	Provides services to public - English only	2	19	2	28	47	2	0	22	76	42
2008	Provides services to public - Both English and French	17	36	11	15	16	2	3	55	33	208

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	75	15	5	5	0	0	90	5	20
2019	Provides services to public - French only	57	21	7	7	7	0	79	14	14
2019	Provides services to public - Both English and French	52	27	9	7	2	3	82	9	170

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	59	5	4	0	10	12	10	81	13	20
2019	Provides services to public - French only	71	14	0	0	7	0	7	92	8	14
2019	Provides services to public - Both English and French	67	7	5	4	4	1	12	85	10	171

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	33	8	5	9	6	0	77	15	20
2019	Provides services to public - French only	50	14	36	0	0	0	0	64	0	14
2019	Provides services to public - Both English and French	50	19	17	8	3	2	1	71	11	171

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	17	5	10	13	6	0	71	23	20
2019	Provides services to public - French only	50	14	21	0	0	0	14	75	0	14
2019	Provides services to public - Both English and French	39	17	19	11	8	2	5	60	20	169

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	60	6	5	15	8	6	0	70	25	20
2019	Provides services to public - French only	64	14	14	7	0	0	0	79	7	14
2019	Provides services to public - Both English and French	53	14	12	7	7	2	5	73	15	170

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	67	22	0	5	0	6	0	95	5	20
2019	Provides services to public - French only	86	14	0	0	0	0	0	100	0	14
2019	Provides services to public - Both English and French	67	12	10	3	2	1	5	84	5	170

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	78	16	0	0	0	6	0	100	0	19
2019	Provides services to public - French only	93	7	0	0	0	0	0	100	0	14
2019	Provides services to public - Both English and French	83	7	3	4	1	1	2	92	4	171

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	73	11	5	0	0	6	5	94	0	20
2019	Provides services to public - French only	93	0	0	0	0	0	7	100	0	14
2019	Provides services to public - Both English and French	81	6	4	1	2	1	7	93	2	171

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	17	10	39	0	0	0	51	39	20
2019	Provides services to public - French only	7	7	21	64	0	0	0	14	64	14
2019	Provides services to public - Both English and French	34	37	13	11	4	0	0	72	15	170
2017	Provides services to public - English only	20	39	9	14	17	0	0	60	31	20
2017	Provides services to public - French only	0	26	30	18	18	9	0	29	39	11
2017	Provides services to public - Both English and French	24	50	14	11	2	0	0	74	13	145
2014	Provides services to public - English only	33	26	7	11	24	0	0	59	34	13
2014	Provides services to public - Both English and French	19	41	18	17	6	0	0	60	23	143
2011	Provides services to public - English only	7	60	7	22	4	0	0	66	26	27
2011	Provides services to public - Both English and French	29	39	11	15	6	1	1	68	21	177

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	42	5	16	5	5	72	22	19
2019	Provides services to public - French only	14	29	14	43	0	0	43	43	14
2019	Provides services to public - Both English and French	37	35	15	10	3	0	72	13	170
2017	Provides services to public - English only	25	30	4	19	17	5	58	37	20
2017	Provides services to public - French only	0	17	47	18	18	0	17	35	11
2017	Provides services to public - Both English and French	36	35	14	9	5	1	72	14	145
2014	Provides services to public - English only	20	37	7	0	36	0	57	36	13
2014	Provides services to public - Both English and French	24	35	18	16	6	1	59	23	143

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	40	0	4	0	96	4	20
2019	Provides services to public - French only	36	57	0	7	0	93	7	14
2019	Provides services to public - Both English and French	35	42	12	9	2	77	11	171
2017	Provides services to public - English only	26	50	15	4	5	75	10	20
2017	Provides services to public - French only	12	62	0	9	18	73	27	11
2017	Provides services to public - Both English and French	31	45	16	7	1	76	8	145
2014	Provides services to public - English only	59	12	0	12	17	70	30	13
2014	Provides services to public - Both English and French	24	44	20	6	5	69	11	143
2011	Provides services to public - English only	40	45	4	11	0	85	11	26
2011	Provides services to public - Both English and French	41	37	12	6	4	78	10	177

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	50	23	5	0	6	0	71	5	20
2019	Provides services to public - French only	7	50	36	0	0	7	0	62	0	14
2019	Provides services to public - Both English and French	26	41	17	12	1	2	1	69	13	170
2017	Provides services to public - English only	15	49	15	10	11	0	0	64	21	20
2017	Provides services to public - French only	0	35	12	27	9	9	9	43	43	11
2017	Provides services to public - Both English and French	18	43	23	8	4	1	2	64	12	145

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	58	15	5	18	4	0	0	73	22	20
2019	Provides services to public - French only	36	36	21	7	0	0	0	71	7	14
2019	Provides services to public - Both English and French	50	34	6	8	3	0	0	84	10	172
2017	Provides services to public - English only	38	35	15	0	11	0	0	74	11	20
2017	Provides services to public - French only	9	20	18	27	9	9	9	35	43	11
2017	Provides services to public - Both English and French	52	29	10	8	1	0	0	81	9	145
2014	Provides services to public - English only	51	32	0	11	7	0	0	83	17	13
2014	Provides services to public - Both English and French	34	34	15	10	6	1	1	69	16	143
2011	Provides services to public - English only	45	43	4	4	4	0	0	88	8	27
2011	Provides services to public - Both English and French	42	35	9	7	6	0	1	78	13	178

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	60	35	5	0	0	0	95	0	20
2019	Provides services to public - French only	62	23	15	0	0	0	85	0	13
2019	Provides services to public - Both English and French	47	30	13	5	5	0	77	10	172
2017	Provides services to public - English only	54	31	10	5	0	0	86	5	20
2017	Provides services to public - French only	62	38	0	0	0	0	100	0	11
2017	Provides services to public - Both English and French	40	33	18	8	1	0	73	9	144
2014	Provides services to public - English only	71	17	0	12	0	0	88	12	13
2014	Provides services to public - Both English and French	37	37	13	7	7	0	74	14	143
2011	Provides services to public - English only	43	22	24	7	3	0	65	10	27
2011	Provides services to public - Both English and French	36	35	19	7	2	1	72	9	178
2008	Provides services to public - English only	56	13	21	0	8	2	70	8	41
2008	Provides services to public - Both English and French	29	37	17	12	4	0	66	16	210

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	29	0	3	5	0	11	91	9	20
2019	Provides services to public - French only	50	14	21	7	0	0	7	69	8	14
2019	Provides services to public - Both English and French	57	22	9	6	2	1	3	82	8	172
2017	Provides services to public - English only	60	19	5	0	5	5	5	88	6	20
2017	Provides services to public - French only	9	18	18	20	9	9	18	36	40	11
2017	Provides services to public - Both English and French	58	28	4	5	3	1	1	88	8	145
2014	Provides services to public - English only	57	7	7	0	13	11	5	76	16	13
2014	Provides services to public - Both English and French	45	33	8	5	3	2	4	83	9	143
2011	Provides services to public - English only	44	38	7	4	4	3	0	85	8	27
2011	Provides services to public - Both English and French	50	25	7	7	4	2	4	80	12	178

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public - English only	36	43	21	20
2019	Provides services to public - French only	21	50	29	14
2019	Provides services to public - Both English and French	41	22	38	170
2017	Provides services to public - English only	34	21	45	20
2017	Provides services to public - French only	47	26	27	11
2017	Provides services to public - Both English and French	38	27	34	145
2014	Provides services to public - English only	14	64	22	13
2014	Provides services to public - Both English and French	43	32	25	143
2011	Provides services to public - English only	32	29	38	27
2011	Provides services to public - Both English and French	43	28	30	178

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public - Both English and French	7	23	50	1	9	9	67
2017	Provides services to public - Both English and French	17	21	45	2	4	11	56
2014	Provides services to public - Both English and French	8	16	66	0	9999	10	61
2011	Provides services to public - Both English and French	9	18	59	6	9999	8	76

Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	34	0	4	0	6	0	95	5	20
2019	Provides services to public - French only	57	36	7	0	0	0	0	93	0	14
2019	Provides services to public - Both English and French	45	44	7	3	2	0	0	89	5	172
2017	Provides services to public - English only	31	50	5	10	5	0	0	81	15	20
2017	Provides services to public - French only	18	65	9	9	0	0	0	82	9	11
2017	Provides services to public - Both English and French	40	46	8	5	1	0	1	86	6	143
2014	Provides services to public - English only	40	43	5	5	7	0	0	83	12	13
2014	Provides services to public - Both English and French	39	41	13	2	4	1	0	81	7	143
2011	Provides services to public - English only	53	40	3	3	0	0	0	93	3	27
2011	Provides services to public - Both English and French	47	41	7	3	2	0	0	88	4	177
2008	Provides services to public - English only	46	42	0	5	5	3	0	90	10	41
2008	Provides services to public - Both English and French	50	41	4	2	1	1	0	92	4	209

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	53	0	9	0	6	90	10	20
2019	Provides services to public - French only	29	64	0	0	0	7	100	0	14
2019	Provides services to public - Both English and French	36	45	8	9	2	0	81	11	171
2017	Provides services to public - English only	32	29	14	20	4	0	61	24	20
2017	Provides services to public - French only	9	29	27	9	9	18	46	22	11
2017	Provides services to public - Both English and French	27	44	16	10	3	1	72	13	145
2014	Provides services to public - English only	38	21	18	7	16	0	59	22	13
2014	Provides services to public - Both English and French	22	38	18	14	6	2	61	21	143
2011	Provides services to public - English only	19	52	11	7	7	4	74	15	27
2011	Provides services to public - Both English and French	35	43	14	5	2	1	79	6	176

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	4	17	28	35	0	5	67	15	20
2019	Provides services to public - French only	0	7	7	29	50	0	7	85	8	14
2019	Provides services to public - Both English and French	7	14	35	24	17	0	2	42	22	171
2017	Provides services to public - English only	5	35	24	10	21	5	0	32	42	20
2017	Provides services to public - French only	0	9	8	9	29	0	44	69	16	11
2017	Provides services to public - Both English and French	10	24	35	17	11	0	2	29	35	144
2014	Provides services to public - English only	18	19	37	12	7	0	7	20	40	13
2014	Provides services to public - Both English and French	10	30	31	21	6	1	1	28	40	143
2011	Provides services to public - English only	10	11	40	23	4	0	12	30	24	27
2011	Provides services to public - Both English and French	8	24	33	20	11	0	4	32	34	178
2008	Provides services to public - English only	15	20	30	13	20	0	2	33	36	42
2008	Provides services to public - Both English and French	10	26	35	18	9	0	1	28	37	210

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	6	4	15	27	43	5	0	73	11	20
2019	Provides services to public - French only	0	7	21	21	29	7	14	64	9	14
2019	Provides services to public - Both English and French	5	14	22	32	23	4	1	57	20	172
2017	Provides services to public - English only	5	33	10	17	21	5	9	44	44	20
2017	Provides services to public - French only	0	9	8	0	38	27	18	69	16	11
2017	Provides services to public - Both English and French	7	18	36	15	18	1	5	35	27	143
2014	Provides services to public - English only	29	0	26	25	0	0	20	31	36	13
2014	Provides services to public - Both English and French	9	23	32	21	10	2	2	32	34	143
2011	Provides services to public - English only	10	11	44	22	8	0	4	32	22	27
2011	Provides services to public - Both English and French	6	14	26	30	18	2	4	51	21	178
2008	Provides services to public - English only	20	23	14	18	16	5	5	37	48	41
2008	Provides services to public - Both English and French	9	19	31	23	15	2	1	39	29	210

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	5	5	37	16	32	0	5	51	10	19
2019	Provides services to public - French only	0	0	14	43	7	7	29	78	0	14
2019	Provides services to public - Both English and French	11	26	26	15	16	2	4	33	40	171
2017	Provides services to public - English only	13	19	15	17	15	0	21	40	41	20
2017	Provides services to public - French only	9	0	35	12	9	9	27	32	14	11
2017	Provides services to public - Both English and French	16	23	29	15	15	1	2	31	40	142
2014	Provides services to public - English only	36	7	19	13	0	5	20	18	57	13
2014	Provides services to public - Both English and French	15	29	33	10	6	2	4	17	48	143
2011	Provides services to public - English only	11	25	30	26	0	0	8	28	39	27
2011	Provides services to public - Both English and French	11	20	25	26	9	2	7	38	34	177
2008	Provides services to public - English only	12	21	19	25	8	0	15	39	39	41
2008	Provides services to public - Both English and French	9	24	26	20	13	3	4	36	36	209

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	0	4	21	29	41	5	0	74	5	20
2019	Provides services to public - French only	0	14	7	21	43	0	14	75	17	14
2019	Provides services to public - Both English and French	4	9	25	38	22	1	1	61	13	171
2017	Provides services to public - English only	5	11	36	5	32	0	11	42	18	19
2017	Provides services to public - French only	9	0	26	18	38	0	9	61	10	11
2017	Provides services to public - Both English and French	2	20	32	25	15	1	4	42	24	143
2014	Provides services to public - English only	18	11	5	26	14	0	26	54	39	13
2014	Provides services to public - Both English and French	3	17	44	23	9	1	2	34	21	143
2011	Provides services to public - English only	7	3	43	23	24	0	0	47	10	27
2011	Provides services to public - Both English and French	6	17	28	29	15	1	4	46	24	178
2008	Provides services to public - English only	0	15	32	28	19	0	7	50	16	42
2008	Provides services to public - Both English and French	7	19	32	25	14	1	2	41	26	210

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	0	9	20	45	21	0	5	70	9	20
2019	Provides services to public - French only	0	7	14	14	50	0	14	75	8	14
2019	Provides services to public - Both English and French	8	14	27	27	22	1	1	50	23	171
2017	Provides services to public - English only	25	20	20	16	16	0	4	33	46	20
2017	Provides services to public - French only	0	29	17	0	27	9	18	36	40	11
2017	Provides services to public - Both English and French	13	21	31	13	16	1	4	30	37	143
2014	Provides services to public - English only	36	7	24	13	7	0	13	23	49	13
2014	Provides services to public - Both English and French	25	30	26	12	6	0	1	18	55	143
2011	Provides services to public - English only	17	21	22	19	8	4	8	31	44	27
2011	Provides services to public - Both English and French	11	29	28	15	11	1	5	28	43	178
2008	Provides services to public - English only	19	16	20	23	15	0	7	41	37	42
2008	Provides services to public - Both English and French	24	24	20	14	16	0	3	31	49	210

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	5	13	35	21	11	5	66	19	20
2019	Provides services to public - French only	7	36	29	14	7	0	7	23	46	14
2019	Provides services to public - Both English and French	8	22	22	27	15	4	1	44	32	172
2017	Provides services to public - English only	5	19	39	6	16	10	5	26	28	20
2017	Provides services to public - French only	9	65	0	18	0	0	9	19	81	11
2017	Provides services to public - Both English and French	10	27	25	19	10	3	6	32	40	145
2014	Provides services to public - English only	13	7	0	36	18	0	26	73	27	13
2014	Provides services to public - Both English and French	8	21	32	22	12	1	5	36	30	143
2011	Provides services to public - English only	3	22	32	14	24	0	4	40	26	27
2011	Provides services to public - Both English and French	11	15	26	26	15	2	5	45	28	178
2008	Provides services to public - English only	11	24	29	19	8	2	6	30	39	42
2008	Provides services to public - Both English and French	22	30	24	12	10	2	1	22	53	209

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	4	8	20	37	26	5	0	66	13	20
2019	Provides services to public - French only	0	21	36	29	14	0	0	43	21	14
2019	Provides services to public - Both English and French	8	20	31	25	13	1	3	39	29	172
2017	Provides services to public - English only	15	20	29	10	21	4	0	33	37	20
2017	Provides services to public - French only	18	21	17	35	0	0	9	39	42	11
2017	Provides services to public - Both English and French	11	19	34	19	10	2	5	31	33	144
2014	Provides services to public - English only	44	0	22	20	7	0	7	29	47	13
2014	Provides services to public - Both English and French	9	20	38	19	9	3	1	30	30	143

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	5	13	43	22	17	39	18	19
2019	Provides services to public - French only	0	14	36	29	21	50	14	14
2019	Provides services to public - Both English and French	19	31	27	16	7	23	50	172

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	47	5	17	4	11	70	24	20
2019	Provides services to public - French only	8	46	15	8	0	23	70	10	13
2019	Provides services to public - Both English and French	24	38	21	9	5	2	63	14	171

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	69	16	5	5	0	5	90	5	20
2019	Provides services to public - French only	71	29	0	0	0	0	100	0	14
2019	Provides services to public - Both English and French	56	29	7	6	2	1	85	7	172
2017	Provides services to public - English only	46	34	10	4	5	0	81	10	20
2017	Provides services to public - French only	47	27	0	9	18	0	73	27	11
2017	Provides services to public - Both English and French	48	37	7	5	3	0	85	7	145
2014	Provides services to public - English only	62	7	5	7	18	0	69	26	13
2014	Provides services to public - Both English and French	47	27	10	9	6	1	75	15	143

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	75	21	3	0	0	97	0	20
2019	Provides services to public - French only	71	29	0	0	0	100	0	14
2019	Provides services to public - Both English and French	56	32	5	7	1	88	7	171
2017	Provides services to public - English only	40	36	13	5	5	76	10	20
2017	Provides services to public - French only	56	26	0	9	9	82	18	11
2017	Provides services to public - Both English and French	40	47	6	6	1	87	6	145
2014	Provides services to public - English only	45	37	0	18	0	82	18	13
2014	Provides services to public - Both English and French	41	43	7	6	2	84	9	143

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	47	8	0	0	5	91	0	20
2019	Provides services to public - French only	64	36	0	0	0	0	100	0	14
2019	Provides services to public - Both English and French	51	36	10	3	1	0	87	3	172

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	37	10	9	0	6	81	9	20
2019	Provides services to public - French only	29	57	7	0	0	7	92	0	14
2019	Provides services to public - Both English and French	49	36	8	5	2	0	86	6	168
2017	Provides services to public - English only	36	45	9	0	5	4	85	5	20
2017	Provides services to public - French only	18	56	0	9	0	18	89	11	11
2017	Provides services to public - Both English and French	43	41	10	3	0	3	87	3	145
2014	Provides services to public - English only	44	24	12	14	7	0	68	20	13
2014	Provides services to public - Both English and French	39	38	10	6	1	5	82	8	143
2011	Provides services to public - English only	28	48	4	8	8	4	79	17	26
2011	Provides services to public - Both English and French	39	32	15	7	3	3	74	11	177

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	28	11	0	4	0	0	85	4	20
2019	Provides services to public - French only	57	29	14	0	0	0	0	86	0	14
2019	Provides services to public - Both English and French	58	30	6	1	0	2	2	92	2	171
2017	Provides services to public - English only	25	45	10	5	10	5	0	74	16	20
2017	Provides services to public - French only	9	38	17	18	9	9	0	52	29	11
2017	Provides services to public - Both English and French	39	40	12	4	1	3	1	82	6	145
2014	Provides services to public - English only	44	30	7	13	7	0	0	74	20	13
2014	Provides services to public - Both English and French	36	39	10	5	1	10	0	83	6	143

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	71	21	0	3	4	0	92	8	20
2019	Provides services to public - French only	64	29	7	0	0	0	93	0	14
2019	Provides services to public - Both English and French	65	28	5	2	0	0	93	2	171
2017	Provides services to public - English only	39	46	5	5	5	0	85	10	20
2017	Provides services to public - French only	38	35	9	9	0	9	81	10	11
2017	Provides services to public - Both English and French	49	41	8	2	1	0	90	3	145
2014	Provides services to public - English only	49	13	13	7	7	11	70	15	13
2014	Provides services to public - Both English and French	40	45	9	4	2	0	85	6	143
2011	Provides services to public - English only	30	44	19	7	0	0	74	7	27
2011	Provides services to public - Both English and French	46	36	7	6	3	1	83	10	175
2008	Provides services to public - English only	25	46	5	12	12	0	70	25	42
2008	Provides services to public - Both English and French	42	41	11	5	1	0	83	5	209

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	37	9	0	3	19	0	85	4	20
2019	Provides services to public - French only	21	21	29	0	7	14	7	55	9	14
2019	Provides services to public - Both English and French	35	33	16	7	4	4	2	71	11	172
2017	Provides services to public - English only	25	24	26	0	10	15	0	58	11	20
2017	Provides services to public - French only	8	38	9	0	27	9	9	57	32	11
2017	Provides services to public - Both English and French	28	32	17	8	5	3	5	66	15	144
2014	Provides services to public - English only	57	17	0	0	26	0	0	74	26	13
2014	Provides services to public - Both English and French	26	32	20	9	8	3	3	61	17	143

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	35	4	10	0	9	0	85	10	20
2019	Provides services to public - French only	50	36	0	14	0	0	0	86	14	14
2019	Provides services to public - Both English and French	35	34	12	11	4	1	2	72	16	172
2017	Provides services to public - English only	47	23	14	5	10	0	0	71	15	20
2017	Provides services to public - French only	12	26	18	18	18	9	0	42	39	11
2017	Provides services to public - Both English and French	31	39	13	9	3	1	4	74	13	145
2014	Provides services to public - English only	40	41	5	0	14	0	0	81	14	13
2014	Provides services to public - Both English and French	32	38	13	8	4	4	1	74	12	143
2011	Provides services to public - English only	36	37	15	8	0	4	0	76	8	26
2011	Provides services to public - Both English and French	35	37	12	7	5	4	0	74	13	176
2008	Provides services to public - English only	30	38	9	8	11	2	2	70	20	42
2008	Provides services to public - Both English and French	42	33	7	10	4	3	1	78	15	207

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	34	23	0	0	0	77	0	20
2019	Provides services to public - French only	50	36	14	0	0	0	86	0	14
2019	Provides services to public - Both English and French	33	45	16	2	2	2	79	5	172

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	32	20	9	3	20	0	59	16	20
2019	Provides services to public - French only	14	36	7	29	0	14	0	58	33	14
2019	Provides services to public - Both English and French	20	24	22	13	7	10	4	51	23	172
2017	Provides services to public - English only	10	43	18	10	10	10	0	59	21	20
2017	Provides services to public - French only	0	29	0	18	27	18	9	40	60	11
2017	Provides services to public - Both English and French	15	24	21	14	9	12	5	47	28	145
2014	Provides services to public - English only	20	18	13	12	26	11	0	43	43	13
2014	Provides services to public - Both English and French	15	13	20	17	14	16	5	35	40	143
2011	Provides services to public - English only	11	22	22	10	19	16	0	39	35	27
2011	Provides services to public - Both English and French	16	14	20	14	13	16	8	39	36	177

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	54	0	4	0	96	4	20
2019	Provides services to public - French only	50	50	0	0	0	100	0	14
2019	Provides services to public - Both English and French	42	40	5	9	4	83	13	172
2017	Provides services to public - English only	25	60	0	4	11	85	15	20
2017	Provides services to public - French only	44	27	0	9	20	71	29	11
2017	Provides services to public - Both English and French	39	43	7	8	3	82	11	145
2014	Provides services to public - English only	57	26	0	7	11	83	17	13
2014	Provides services to public - Both English and French	35	47	3	12	3	82	15	143
2011	Provides services to public - English only	36	40	4	17	3	76	21	27
2011	Provides services to public - Both English and French	41	48	5	5	2	88	7	178
2008	Provides services to public - English only	36	46	0	17	2	81	19	42
2008	Provides services to public - Both English and French	34	51	5	8	1	86	9	210

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	63	29	0	3	4	0	0	92	8	20
2019	Provides services to public - French only	57	36	0	7	0	0	0	93	7	14
2019	Provides services to public - Both English and French	52	30	4	10	4	0	0	82	14	171
2017	Provides services to public - English only	25	49	4	5	16	0	0	75	21	20
2017	Provides services to public - French only	36	56	0	0	8	0	0	92	8	11
2017	Provides services to public - Both English and French	44	32	7	12	4	1	0	77	17	145
2014	Provides services to public - English only	59	19	0	7	16	0	0	78	22	13
2014	Provides services to public - Both English and French	37	33	6	13	11	0	0	70	24	143
2011	Provides services to public - English only	42	36	3	11	7	0	0	79	18	27
2011	Provides services to public - Both English and French	38	42	9	5	4	0	1	81	9	178

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	83	9	3	0	4	0	92	4	20
2019	Provides services to public - French only	21	57	14	7	0	0	79	7	14
2019	Provides services to public - Both English and French	47	40	7	5	1	1	87	5	170
2017	Provides services to public - English only	47	36	16	0	0	0	84	0	20
2017	Provides services to public - French only	36	35	8	21	0	0	71	21	11
2017	Provides services to public - Both English and French	45	42	8	4	1	0	87	5	145
2014	Provides services to public - English only	58	13	0	29	0	0	71	29	13
2014	Provides services to public - Both English and French	40	44	7	8	1	0	83	10	143

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	71	24	0	0	4	0	0	96	4	20
2019	Provides services to public - French only	64	36	0	0	0	0	0	100	0	14
2019	Provides services to public - Both English and French	54	29	5	10	1	1	0	84	11	172
2017	Provides services to public - English only	60	25	5	10	0	0	0	85	10	20
2017	Provides services to public - French only	56	35	0	0	9	0	0	91	9	11
2017	Provides services to public - Both English and French	49	36	6	7	3	0	0	84	10	145
2014	Provides services to public - English only	62	24	0	14	0	0	0	86	14	13
2014	Provides services to public - Both English and French	45	34	5	10	3	1	2	81	14	143
2011	Provides services to public - English only	64	33	3	0	0	0	0	97	0	27
2011	Provides services to public - Both English and French	47	24	10	17	2	0	1	71	19	178
2008	Provides services to public - English only	66	20	9	5	0	0	0	86	5	41
2008	Provides services to public - Both English and French	52	27	6	9	5	0	0	80	15	209

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	79	10	10	0	0	0	0	90	0	20
2019	Provides services to public - French only	79	21	0	0	0	0	0	100	0	14
2019	Provides services to public - Both English and French	71	19	4	6	1	0	0	90	7	172
2017	Provides services to public - English only	61	34	5	0	0	0	0	95	0	20
2017	Provides services to public - French only	48	52	0	0	0	0	0	100	0	10
2017	Provides services to public - Both English and French	64	28	2	2	3	1	2	94	4	145
2014	Provides services to public - English only	86	7	0	7	0	0	0	93	7	13
2014	Provides services to public - Both English and French	71	24	1	3	2	0	0	94	5	143
2011	Provides services to public - English only	75	21	0	0	0	0	4	100	0	27
2011	Provides services to public - Both English and French	59	26	5	6	1	0	2	87	8	178
2008	Provides services to public - English only	59	15	9	5	2	0	9	82	8	42
2008	Provides services to public - Both English and French	76	14	3	3	3	0	1	91	6	209

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	100	0	0	0	0	0	0	100	0	20
2019	Provides services to public - French only	100	0	0	0	0	0	0	100	0	14
2019	Provides services to public - Both English and French	87	10	1	2	0	0	0	96	3	171
2017	Provides services to public - English only	76	15	5	0	0	0	4	95	0	20
2017	Provides services to public - French only	83	17	0	0	0	0	0	100	0	11
2017	Provides services to public - Both English and French	82	15	1	1	0	0	1	98	1	145
2014	Provides services to public - English only	100	0	0	0	0	0	0	100	0	13
2014	Provides services to public - Both English and French	77	21	1	0	1	0	1	98	1	143
2011	Provides services to public - English only	79	14	7	0	0	0	0	93	0	27
2011	Provides services to public - Both English and French	79	15	3	2	1	0	0	94	3	177
2008	Provides services to public - English only	73	10	3	3	0	2	10	94	3	42
2008	Provides services to public - Both English and French	80	13	2	0	4	0	1	94	4	209

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	29	10	6	11	82	7	20
2019	Provides services to public - French only	57	36	0	0	7	100	0	14
2019	Provides services to public - Both English and French	72	20	5	2	1	93	2	171

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	63	0	5	0	0	0	95	5	19
2019	Provides services to public - French only	14	57	7	21	0	0	0	71	21	14
2019	Provides services to public - Both English and French	25	53	11	6	2	1	2	80	8	170

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	72	23	0	0	5	0	100	0	19
2019	Provides services to public - French only	50	50	0	0	0	0	100	0	14
2019	Provides services to public - Both English and French	55	30	8	1	5	2	91	1	169

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	12	88	172

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	17	83	171

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	6	10	4	3	30	10	70	13	20
2019	Provides services to public - French only	0	14	7	14	0	36	29	40	40	14
2019	Provides services to public - Both English and French	19	16	16	8	3	29	9	57	17	171
2017	Provides services to public - English only	15	9	31	6	5	30	4	36	17	20
2017	Provides services to public - French only	12	8	0	9	9	53	9	53	47	11
2017	Provides services to public - Both English and French	14	20	11	4	5	35	11	62	17	145
2014	Provides services to public - English only	18	24	24	7	7	14	7	53	17	13
2014	Provides services to public - Both English and French	14	16	16	3	1	39	10	59	8	143

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	66	15	0	3	0	15	0	96	4	20
2019	Provides services to public - French only	29	36	14	7	0	14	0	75	8	14
2019	Provides services to public - Both English and French	40	31	13	9	0	6	1	77	9	172
2017	Provides services to public - English only	30	25	20	6	5	14	0	63	13	20
2017	Provides services to public - French only	12	35	9	9	0	36	0	73	14	11
2017	Provides services to public - Both English and French	27	36	15	5	1	12	4	74	8	145
2014	Provides services to public - English only	18	36	12	0	7	28	0	74	9	13
2014	Provides services to public - Both English and French	23	27	20	3	2	20	4	66	7	143
2011	Provides services to public - English only	30	40	12	7	8	4	0	72	15	27
2011	Provides services to public - Both English and French	31	34	13	6	3	12	1	74	11	177

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	6	94	171

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	20
2019	Provides services to public - French only	0	100	14
2019	Provides services to public - Both English and French	6	94	170

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	12	10	0	0	38	14	79	0	20
2019	Provides services to public - French only	0	21	7	0	0	50	21	75	0	14
2019	Provides services to public - Both English and French	25	15	15	3	1	30	12	68	7	172
2017	Provides services to public - English only	10	20	30	0	5	30	5	46	8	20
2017	Provides services to public - French only	9	20	0	9	9	53	0	62	38	11
2017	Provides services to public - Both English and French	12	17	16	1	1	39	14	61	5	145
2014	Provides services to public - English only	32	7	28	0	7	20	7	53	9	13
2014	Provides services to public - Both English and French	13	15	14	2	1	43	12	60	8	143

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	24	5	0	0	14	0	94	0	20
2019	Provides services to public - French only	36	50	7	0	0	7	0	92	0	14
2019	Provides services to public - Both English and French	46	29	14	2	1	6	1	81	4	172
2017	Provides services to public - English only	30	30	20	0	5	15	0	70	6	20
2017	Provides services to public - French only	9	38	0	9	9	36	0	73	27	11
2017	Provides services to public - Both English and French	29	33	14	1	1	16	5	79	3	144
2014	Provides services to public - English only	39	7	17	11	7	20	0	57	22	13
2014	Provides services to public - Both English and French	25	36	14	1	2	19	2	78	5	143
2011	Provides services to public - English only	33	32	19	7	0	8	0	71	8	27
2011	Provides services to public - Both English and French	38	30	13	3	3	13	0	78	7	177

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	20
2019	Provides services to public - French only	14	86	14
2019	Provides services to public - Both English and French	20	80	172
2017	Provides services to public - Both English and French	19	81	145
2014	Provides services to public - Both English and French	26	74	143

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	92	8	36
2017	Provides services to public - Both English and French	76	24	26
2014	Provides services to public - Both English and French	84	16	37

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	52	32	5	7	4	84	11	33
2017	Provides services to public - Both English and French	51	29	15	5	0	80	5	20
2014	Provides services to public - Both English and French	48	36	6	4	7	84	10	31

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	72	13	5	5	0	5	90	5	20
2019	Provides services to public - French only	50	36	14	0	0	0	86	0	14
2019	Provides services to public - Both English and French	61	26	8	3	2	0	87	5	172
2017	Provides services to public - English only	59	30	5	0	5	0	90	5	20
2017	Provides services to public - French only	38	27	0	26	9	0	65	35	11
2017	Provides services to public - Both English and French	61	25	9	4	1	1	86	4	145

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	49	5	0	0	6	95	0	20
2019	Provides services to public - French only	43	50	7	0	0	0	93	0	14
2019	Provides services to public - Both English and French	40	42	9	7	1	2	83	8	172
2017	Provides services to public - English only	14	55	15	5	5	6	73	11	20
2017	Provides services to public - French only	0	47	17	9	9	18	57	21	11
2017	Provides services to public - Both English and French	19	47	18	7	4	5	69	11	145

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	51	3	0	0	6	96	0	20
2019	Provides services to public - French only	29	50	7	14	0	0	79	14	14
2019	Provides services to public - Both English and French	36	39	12	8	3	3	77	11	172
2017	Provides services to public - English only	15	54	16	5	10	0	68	16	20
2017	Provides services to public - French only	18	47	17	18	0	0	65	18	11
2017	Provides services to public - Both English and French	22	46	15	10	4	3	70	15	144

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	17	9	19	13	0	0	59	32	20
2019	Provides services to public - French only	7	36	21	7	29	0	0	43	36	14
2019	Provides services to public - Both English and French	19	26	31	13	11	1	0	45	24	172
2017	Provides services to public - English only	5	24	15	16	40	0	0	29	56	20
2017	Provides services to public - French only	0	18	18	18	47	0	0	18	65	11
2017	Provides services to public - Both English and French	13	18	23	17	25	0	4	33	44	145

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	25	24	6	0	0	0	70	6	20
2019	Provides services to public - French only	43	7	14	36	0	0	0	50	36	14
2019	Provides services to public - Both English and French	24	31	23	13	9	1	0	56	22	172
2017	Provides services to public - English only	19	41	19	10	11	0	0	60	21	20
2017	Provides services to public - French only	18	0	82	0	0	0	0	18	0	11
2017	Provides services to public - Both English and French	12	26	32	15	14	0	1	38	29	145

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	64	31	0	0	0	6	0	100	0	20
2019	Provides services to public - French only	57	14	14	7	7	0	0	71	14	14
2019	Provides services to public - Both English and French	34	33	19	7	6	1	0	68	13	169
2017	Provides services to public - English only	45	19	4	10	11	0	10	71	24	20
2017	Provides services to public - French only	47	18	35	0	0	0	0	65	0	11
2017	Provides services to public - Both English and French	27	25	24	13	8	0	2	54	22	145

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	23	10	10	11	5	0	68	22	20
2019	Provides services to public - French only	29	50	0	21	0	0	0	79	21	14
2019	Provides services to public - Both English and French	27	24	21	14	11	1	2	53	26	171
2017	Provides services to public - English only	15	10	25	30	16	0	5	26	48	20
2017	Provides services to public - French only	18	36	29	9	9	0	0	53	18	11
2017	Provides services to public - Both English and French	21	17	30	15	14	0	3	39	30	145

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	69	14	5	0	0	0	11	94	0	20
2019	Provides services to public - French only	71	14	0	0	0	0	14	100	0	14
2019	Provides services to public - Both English and French	56	21	11	3	4	1	4	81	7	172
2017	Provides services to public - English only	55	30	5	0	0	0	10	94	0	20
2017	Provides services to public - French only	62	20	9	9	0	0	0	82	9	11
2017	Provides services to public - Both English and French	45	21	13	4	5	0	13	75	10	145

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	34	15	3	0	0	0	82	3	20
2019	Provides services to public - French only	57	7	7	29	0	0	0	64	29	14
2019	Provides services to public - Both English and French	42	24	15	12	6	1	0	67	18	172
2017	Provides services to public - English only	30	29	20	6	5	5	6	65	13	20
2017	Provides services to public - French only	18	44	21	0	18	0	0	62	18	11
2017	Provides services to public - Both English and French	31	27	26	7	7	0	2	59	14	145

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	27	23	13	0	0	0	64	13	20
2019	Provides services to public - French only	29	36	21	7	7	0	0	64	14	14
2019	Provides services to public - Both English and French	30	38	21	7	3	1	1	69	10	172
2017	Provides services to public - English only	20	15	24	20	16	0	6	37	38	20
2017	Provides services to public - French only	18	47	9	9	9	9	0	71	19	11
2017	Provides services to public - Both English and French	24	31	26	9	7	2	1	58	16	145

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	56	17	9	10	0	5	3	79	11	20
2019	Provides services to public - French only	79	14	7	0	0	0	0	93	0	14
2019	Provides services to public - Both English and French	39	29	19	7	4	1	1	69	12	172
2017	Provides services to public - English only	10	25	30	19	5	0	11	39	27	20
2017	Provides services to public - French only	65	26	0	9	0	0	0	91	9	11
2017	Provides services to public - Both English and French	26	29	23	16	5	1	1	56	21	145

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	20	16	4	3	5	0	75	8	20
2019	Provides services to public - French only	79	21	0	0	0	0	0	100	0	14
2019	Provides services to public - Both English and French	34	29	21	10	5	1	0	65	14	171
2017	Provides services to public - English only	21	34	16	14	10	0	6	58	25	20
2017	Provides services to public - French only	56	27	8	9	0	0	0	83	9	11
2017	Provides services to public - Both English and French	33	28	15	15	7	1	2	63	22	145

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	43	9	8	0	5	82	9	20
2019	Provides services to public - French only	50	14	29	7	0	0	64	7	14
2019	Provides services to public - Both English and French	44	24	16	9	4	1	70	14	171

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	66	11	14	5	0	5	0	80	5	20
2019	Provides services to public - French only	71	29	0	0	0	0	0	100	0	14
2019	Provides services to public - Both English and French	37	35	15	9	3	1	0	73	12	172
2017	Provides services to public - English only	36	24	25	5	5	0	6	63	10	20
2017	Provides services to public - French only	65	9	17	9	0	0	0	74	9	11
2017	Provides services to public - Both English and French	34	35	14	9	5	0	2	71	15	145

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	25	13	0	0	11	0	85	0	20
2019	Provides services to public - French only	57	43	0	0	0	0	0	100	0	14
2019	Provides services to public - Both English and French	61	18	14	3	3	1	0	80	6	172
2017	Provides services to public - English only	34	15	29	10	6	0	5	52	17	20
2017	Provides services to public - French only	62	38	0	0	0	0	0	100	0	11
2017	Provides services to public - Both English and French	57	17	13	5	5	0	2	76	11	145

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	75	6	5	0	0	6	8	94	0	20
2019	Provides services to public - French only	79	14	0	0	0	0	7	100	0	14
2019	Provides services to public - Both English and French	76	11	3	2	2	2	4	93	4	172
2017	Provides services to public - English only	75	10	0	5	5	0	5	89	11	20
2017	Provides services to public - French only	73	18	0	0	9	0	0	91	9	11
2017	Provides services to public - Both English and French	70	15	4	4	3	1	3	89	8	145

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	89	6	0	0	0	0	5	100	0	20
2019	Provides services to public - French only	86	7	0	7	0	0	0	93	7	14
2019	Provides services to public - Both English and French	77	12	4	2	3	1	1	91	5	172
2017	Provides services to public - English only	50	30	10	5	0	0	5	84	5	20
2017	Provides services to public - French only	71	21	9	0	0	0	0	91	0	11
2017	Provides services to public - Both English and French	49	27	10	6	5	0	3	78	12	145

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	67	24	9	0	0	0	0	91	0	20
2019	Provides services to public - French only	64	29	7	0	0	0	0	93	0	14
2019	Provides services to public - Both English and French	59	23	9	5	3	1	0	83	8	170
2017	Provides services to public - English only	59	10	16	5	5	0	5	73	11	20
2017	Provides services to public - French only	73	9	0	9	9	0	0	82	18	11
2017	Provides services to public - Both English and French	61	17	13	2	3	0	3	82	6	145

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	61	26	13	0	0	0	0	87	0	20
2019	Provides services to public - French only	93	0	7	0	0	0	0	93	0	14
2019	Provides services to public - Both English and French	69	16	6	4	3	1	2	87	7	170
2017	Provides services to public - English only	55	5	5	5	0	0	30	85	7	20
2017	Provides services to public - French only	53	9	0	0	0	0	38	100	0	11
2017	Provides services to public - Both English and French	51	10	9	3	1	0	26	83	6	145

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	59	12	5	0	0	0	23	94	0	19
2019	Provides services to public - French only	64	0	0	0	0	0	36	100	0	14
2019	Provides services to public - Both English and French	63	6	6	2	1	1	22	89	4	170
2017	Provides services to public - English only	59	26	0	5	0	0	10	94	6	20
2017	Provides services to public - French only	56	27	0	9	0	0	9	90	10	11
2017	Provides services to public - Both English and French	60	21	11	3	0	0	5	86	3	143

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	61	10	20	5	0	0	5	74	5	20
2019	Provides services to public - French only	71	21	7	0	0	0	0	93	0	14
2019	Provides services to public - Both English and French	65	21	9	3	0	1	1	88	3	170
2017	Provides services to public - English only	80	15	5	0	0	0	0	95	0	20
2017	Provides services to public - French only	79	12	0	0	0	0	9	100	0	11
2017	Provides services to public - Both English and French	67	14	6	5	4	0	5	85	9	145

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	67	28	5	0	0	0	0	95	0	20
2019	Provides services to public - French only	86	7	0	0	0	0	7	100	0	14
2019	Provides services to public - Both English and French	80	9	4	3	1	1	2	92	4	172
2017	Provides services to public - English only	55	40	5	0	0	0	0	95	0	20
2017	Provides services to public - French only	47	18	27	9	0	0	0	65	9	11
2017	Provides services to public - Both English and French	43	29	16	7	4	0	1	73	11	145

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	36	9	10	0	5	81	10	20
2019	Provides services to public - French only	43	21	29	7	0	0	64	7	14
2019	Provides services to public - Both English and French	52	24	17	4	2	1	76	6	171

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	46	22	0	0	0	0	78	0	20
2019	Provides services to public - French only	36	21	29	14	0	0	0	57	14	14
2019	Provides services to public - Both English and French	21	33	33	12	1	1	0	54	13	172
2017	Provides services to public - English only	10	45	35	5	5	0	0	55	10	20
2017	Provides services to public - French only	9	44	29	9	9	0	0	53	18	11
2017	Provides services to public - Both English and French	8	35	37	17	2	0	1	43	19	144

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	6	11	36	36	11	0	0	47	17	20
2019	Provides services to public - French only	7	0	43	21	29	0	0	50	7	14
2019	Provides services to public - Both English and French	7	21	34	19	16	1	1	36	29	170
2017	Provides services to public - English only	5	10	70	15	0	0	0	15	15	20
2017	Provides services to public - French only	18	0	29	27	26	0	0	53	18	11
2017	Provides services to public - Both English and French	6	19	43	24	8	0	0	32	25	143

Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	26	20	24	8	11	0	12	88	20
2019	Provides services to public - French only	7	29	21	29	14	0	0	7	93	14
2019	Provides services to public - Both English and French	17	30	28	14	9	1	2	18	82	172
2017	Provides services to public - English only	10	9	30	21	30	0	0	10	90	20
2017	Provides services to public - French only	18	9	18	18	21	9	8	21	79	11
2017	Provides services to public - Both English and French	20	22	25	11	17	2	2	21	79	145

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	92	8	16
2019	Provides services to public - French only	85	15	13
2019	Provides services to public - Both English and French	66	34	141

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	27	73	16
2019	Provides services to public - French only	23	77	13
2019	Provides services to public - Both English and French	38	62	137

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	13	10	5	15	12	5	64	24	20
2019	Provides services to public - French only	36	7	7	36	7	0	7	46	46	14
2019	Provides services to public - Both English and French	30	17	20	13	11	1	9	52	26	169

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	23	7	26	20	0	0	48	46	15
2019	Provides services to public - French only	8	23	38	15	8	0	8	33	25	13
2019	Provides services to public - Both English and French	22	21	15	23	10	1	7	47	36	137
2017	Provides services to public - English only	11	38	17	17	12	5	0	51	31	18
2017	Provides services to public - Both English and French	11	23	16	22	18	3	8	38	44	111

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	9	19	28	31	0	0	22	59	15
2019	Provides services to public - French only	0	8	38	31	15	0	8	8	50	13
2019	Provides services to public - Both English and French	8	15	18	20	27	3	10	26	54	138
2017	Provides services to public - English only	5	6	11	16	62	0	0	11	78	18
2017	Provides services to public - Both English and French	1	4	13	21	54	1	7	5	81	111

Report a problem on this page

Date modified:: 2019-03-01

2019 Public Service Employee Survey Results by Theme for the Public Service Commission of Canada by Question 101. In what official language(s) do you provide services to the public?

Table of Contents

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Job fit and development

Question 4. I get the training I need to do my job.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Question 40. I feel that change is managed well in my department or agency.

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.