2019 Public Service Employee Survey Results by Theme for the Public Service Commission of Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 38 41 11 7 2 0 0 79 10 208
2019 Does not provide services to public 37 40 11 8 4 0 0 78 11 484
2018 Provides services to public 37 42 9 5 6 0 0 80 11 163
2018 Does not provide services to public 34 40 13 8 5 0 0 74 13 398
2017 Provides services to public 29 44 12 9 5 1 0 74 14 176
2017 Does not provide services to public 29 44 12 8 6 0 0 74 14 415
2014 Provides services to public 27 48 8 9 7 0 0 75 16 161
2014 Does not provide services to public 30 43 14 9 4 0 0 73 13 422
2011 Provides services to public 33 40 14 9 4 0 0 73 13 210
2011 Does not provide services to public 38 37 14 6 4 0 0 76 10 514
2008 Provides services to public 33 44 11 9 4 0 0 77 13 252
2008 Does not provide services to public 34 43 12 8 3 0 0 77 12 517

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 38 35 13 12 1 1 0 74 13 208
2019 Does not provide services to public 38 39 11 8 4 0 0 77 12 486
2018 Provides services to public 37 35 16 7 6 1 0 72 12 164
2018 Does not provide services to public 34 36 15 10 5 0 0 70 15 397
2017 Provides services to public 29 38 20 9 5 1 0 67 14 174
2017 Does not provide services to public 30 37 15 10 8 1 0 68 17 416

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 48 37 10 5 0 0 0 85 5 208
2019 Does not provide services to public 51 33 9 6 1 0 0 85 7 484
2018 Provides services to public 50 34 11 4 2 0 0 84 6 163
2018 Does not provide services to public 43 38 12 4 2 0 0 81 7 396
2017 Provides services to public 42 40 12 3 2 0 0 82 5 175
2017 Does not provide services to public 46 37 10 4 3 1 0 83 6 415
2014 Provides services to public 57 30 9 5 1 0 0 86 5 161
2014 Does not provide services to public 56 33 8 1 2 0 0 89 3 422
2011 Provides services to public 52 35 9 2 1 0 0 87 3 209
2011 Does not provide services to public 58 31 8 3 1 0 0 89 4 514

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 42 41 8 7 2 0 0 83 8 208
2019 Does not provide services to public 43 38 11 6 2 0 0 81 8 487
2018 Provides services to public 44 39 9 5 4 0 0 83 8 164
2018 Does not provide services to public 34 44 12 7 3 0 0 78 9 396
2017 Provides services to public 33 45 13 5 3 0 0 79 8 176
2017 Does not provide services to public 36 41 12 6 5 0 0 76 12 415
2014 Provides services to public 37 40 12 7 3 0 0 78 10 161
2014 Does not provide services to public 35 42 13 6 3 0 0 78 9 422
2011 Provides services to public 38 43 9 8 2 0 0 81 10 211
2011 Does not provide services to public 44 39 9 5 2 0 0 83 7 514
2008 Provides services to public 37 46 7 7 2 0 0 83 9 256
2008 Does not provide services to public 41 42 8 6 3 0 0 83 9 519

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 54 31 10 4 1 1 0 85 5 206
2019 Does not provide services to public 50 30 11 5 3 1 0 81 8 485
2018 Provides services to public 45 30 16 4 3 1 0 76 7 163
2018 Does not provide services to public 41 32 14 8 4 1 0 74 12 394
2017 Provides services to public 37 36 16 8 3 1 0 73 11 176
2017 Does not provide services to public 35 34 14 9 7 1 0 70 16 413
2014 Provides services to public 24 42 18 6 9 2 0 67 15 161
2014 Does not provide services to public 32 35 17 9 6 0 0 67 15 422
2011 Provides services to public 34 34 17 6 8 1 0 69 14 211
2011 Does not provide services to public 37 34 15 11 4 0 0 71 15 515

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 47 34 12 6 1 0 0 82 7 206
2019 Does not provide services to public 46 33 11 5 4 1 0 80 9 485
2018 Provides services to public 42 35 16 4 3 1 0 77 7 164
2018 Does not provide services to public 37 38 12 9 4 0 0 75 13 393
2017 Provides services to public 32 42 17 6 3 0 0 75 9 176
2017 Does not provide services to public 34 35 15 9 6 0 0 70 16 415
2014 Provides services to public 23 47 14 8 8 0 0 70 16 161
2014 Does not provide services to public 32 39 15 9 5 0 0 71 14 421
2011 Provides services to public 32 39 15 6 7 0 0 72 14 210
2011 Does not provide services to public 36 38 12 9 4 0 0 74 14 514
2008 Provides services to public 33 36 15 11 5 0 0 69 16 256
2008 Does not provide services to public 31 41 11 12 5 1 0 72 17 520

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 39 21 16 14 4 7 0 64 19 207
2019 Does not provide services to public 40 22 15 10 10 3 1 63 21 486
2018 Provides services to public 33 25 20 11 6 5 0 60 19 164
2018 Does not provide services to public 32 24 17 12 10 4 1 59 23 397
2017 Provides services to public 29 24 22 9 10 6 1 57 20 176
2017 Does not provide services to public 29 22 18 13 13 4 1 54 27 415
2014 Provides services to public 25 27 19 12 14 3 0 54 26 161
2014 Does not provide services to public 30 22 15 15 13 4 1 55 29 421
2011 Provides services to public 27 29 14 12 13 4 1 59 26 210
2011 Does not provide services to public 32 25 16 14 10 2 1 59 24 511
2008 Provides services to public 30 23 14 17 7 9 0 58 27 256
2008 Does not provide services to public 30 26 17 13 9 4 0 59 23 518
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 51 25 11 8 1 0 4 78 10 208
2019 Does not provide services to public 57 24 10 3 2 1 2 84 5 485

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 50 33 11 4 0 2 0 85 4 207
2019 Does not provide services to public 56 25 8 3 4 2 1 84 8 483
2018 Provides services to public 45 33 10 3 5 2 2 81 9 163
2018 Does not provide services to public 46 30 10 7 4 2 2 78 11 397
2017 Provides services to public 51 29 11 4 3 2 0 82 7 176
2017 Does not provide services to public 47 29 10 6 4 3 1 80 10 415
2014 Provides services to public 40 33 10 11 2 4 1 77 13 161
2014 Does not provide services to public 40 33 13 6 4 2 1 75 11 422
2011 Provides services to public 37 36 13 7 5 2 0 74 12 209
2011 Does not provide services to public 50 31 8 4 4 1 1 83 9 515
2008 Provides services to public 40 29 14 11 4 1 1 70 15 256
2008 Does not provide services to public 40 33 10 8 6 3 1 76 14 518

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 49 33 10 6 1 0 1 82 7 207
2019 Does not provide services to public 53 29 9 4 3 1 1 84 7 482
2018 Provides services to public 50 30 10 3 5 1 1 82 8 163
2018 Does not provide services to public 43 31 14 6 5 0 1 74 11 394
2017 Provides services to public 45 36 10 6 2 0 1 82 8 176
2017 Does not provide services to public 46 33 8 8 4 1 0 80 12 416
2014 Provides services to public 40 39 5 9 5 1 1 81 14 160
2014 Does not provide services to public 40 34 10 9 6 0 0 75 15 421
2011 Provides services to public 36 38 13 6 5 1 0 75 12 211
2011 Does not provide services to public 47 34 9 6 3 0 1 82 9 514
2008 Provides services to public 39 33 11 12 4 0 0 72 16 256
2008 Does not provide services to public 38 35 9 10 6 1 1 75 16 519

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 56 30 7 4 2 1 0 87 6 208
2019 Does not provide services to public 57 27 7 5 4 0 0 84 9 487
2018 Provides services to public 50 26 9 6 6 1 1 78 13 164
2018 Does not provide services to public 46 30 9 9 5 0 1 77 14 395
2017 Provides services to public 52 30 10 5 3 1 0 82 8 176
2017 Does not provide services to public 51 28 8 7 5 0 0 79 12 414
2014 Provides services to public 44 33 10 6 7 0 0 77 13 161
2014 Does not provide services to public 46 29 10 8 6 0 0 75 15 422

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 40 33 10 6 2 9 0 81 9 207
2019 Does not provide services to public 37 35 13 5 4 7 0 77 9 480
2018 Provides services to public 35 29 10 5 4 17 0 78 10 164
2018 Does not provide services to public 35 36 15 6 3 6 1 75 9 397
2017 Provides services to public 29 35 15 7 4 10 1 72 12 176
2017 Does not provide services to public 27 36 15 9 5 8 0 69 15 416
2014 Provides services to public 21 33 20 9 4 13 0 62 15 161
2014 Does not provide services to public 27 38 17 6 4 9 0 71 11 422
2011 Provides services to public 25 33 10 13 9 9 1 65 24 210
2011 Does not provide services to public 24 32 17 12 7 8 0 61 20 512

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 36 33 16 7 3 4 1 73 10 207
2019 Does not provide services to public 33 39 14 7 5 2 0 74 12 479
2018 Provides services to public 31 33 19 7 5 6 0 68 12 163
2018 Does not provide services to public 33 36 16 10 4 1 0 69 14 395
2017 Provides services to public 24 40 14 12 5 4 1 68 18 176
2017 Does not provide services to public 23 40 14 11 6 3 1 67 19 416
2014 Provides services to public 22 24 25 16 8 6 0 49 25 161
2014 Does not provide services to public 24 38 19 11 6 2 0 63 18 422
2011 Provides services to public 22 33 22 12 9 2 0 56 22 211
2011 Does not provide services to public 23 35 20 11 8 2 0 60 20 512
2008 Provides services to public 22 32 17 12 10 6 1 57 24 257
2008 Does not provide services to public 21 32 19 14 10 4 0 55 26 519

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 25 36 15 12 3 9 0 67 17 207
2019 Does not provide services to public 23 38 16 10 5 7 0 66 17 477
2018 Provides services to public 23 26 24 9 5 12 0 56 17 163
2018 Does not provide services to public 21 36 20 13 6 5 0 59 20 396
2017 Provides services to public 15 35 21 12 6 10 1 57 20 176
2017 Does not provide services to public 15 38 19 15 7 5 1 56 23 415
2014 Provides services to public 12 27 23 18 10 11 0 44 31 160
2014 Does not provide services to public 14 33 19 16 9 8 0 51 28 422
2011 Provides services to public 13 37 23 10 8 9 0 55 20 211
2011 Does not provide services to public 15 40 19 14 7 5 0 58 22 513
2008 Provides services to public 12 31 22 16 8 10 0 49 27 257
2008 Does not provide services to public 11 33 21 22 9 5 0 46 32 521

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 26 36 15 14 5 4 0 64 20 208
2019 Does not provide services to public 21 37 19 12 8 4 0 61 20 477
2018 Provides services to public 22 29 23 15 6 5 0 54 22 164
2018 Does not provide services to public 17 37 20 18 6 2 0 55 25 396
2017 Provides services to public 15 41 24 9 7 3 1 58 17 176
2017 Does not provide services to public 17 40 16 15 8 3 0 59 24 415
2014 Provides services to public 14 28 23 19 12 4 0 44 32 161
2014 Does not provide services to public 14 37 20 16 10 3 0 53 27 421
2011 Provides services to public 19 34 23 13 9 3 0 54 23 210
2011 Does not provide services to public 18 44 13 14 7 2 0 64 22 511
2008 Provides services to public 16 40 15 17 9 4 0 58 27 257
2008 Does not provide services to public 13 42 14 19 10 1 0 56 30 520
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 36 34 13 13 3 0 0 71 16 208
2019 Does not provide services to public 37 38 11 9 4 0 1 76 12 486
2018 Provides services to public 32 30 17 11 7 1 1 64 18 165
2018 Does not provide services to public 31 34 18 10 6 0 0 65 16 396
2017 Provides services to public 28 36 16 14 5 1 1 65 19 176
2017 Does not provide services to public 28 35 16 12 8 1 0 64 20 416
2014 Provides services to public 22 36 18 16 8 0 0 58 24 160
2014 Does not provide services to public 29 35 14 15 6 1 0 65 21 422
2011 Provides services to public 22 37 21 14 6 0 0 58 21 211
2011 Does not provide services to public 32 39 13 10 5 1 0 71 15 514

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 44 37 9 7 2 0 0 81 9 208
2019 Does not provide services to public 36 39 12 9 4 0 0 75 13 487
2018 Provides services to public 42 34 12 6 4 1 0 78 10 165
2018 Does not provide services to public 30 39 14 10 6 0 0 70 16 394
2017 Provides services to public 33 45 5 13 3 0 0 78 16 176
2017 Does not provide services to public 29 43 12 10 5 0 0 72 15 416

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 39 37 12 8 3 0 1 77 11 208
2019 Does not provide services to public 49 30 8 6 4 1 1 81 11 482
2018 Provides services to public 35 37 13 5 6 1 2 75 12 164
2018 Does not provide services to public 36 38 9 9 6 0 2 75 15 397
2017 Provides services to public 41 38 11 5 3 0 2 80 8 176
2017 Does not provide services to public 42 32 9 10 5 1 1 75 15 416
2014 Provides services to public 36 32 17 8 4 1 2 71 12 161
2014 Does not provide services to public 38 35 11 9 7 0 0 73 15 422
2011 Provides services to public 30 41 14 7 6 1 1 72 13 211
2011 Does not provide services to public 44 33 11 7 4 0 1 78 11 516
2008 Provides services to public 30 33 15 13 8 0 2 64 21 256
2008 Does not provide services to public 32 37 13 9 7 1 1 70 17 519

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 39 37 9 11 4 0 0 76 15 207
2019 Does not provide services to public 39 35 14 7 4 0 2 75 11 482
2018 Provides services to public 31 45 7 12 4 1 0 77 16 165
2018 Does not provide services to public 29 45 11 7 5 0 2 76 13 398
2017 Provides services to public 33 41 12 10 4 0 1 74 14 176
2017 Does not provide services to public 36 36 16 8 4 0 0 72 12 415
2014 Provides services to public 33 34 13 13 7 0 0 68 19 161
2014 Does not provide services to public 35 41 10 9 4 0 1 77 13 422
2011 Provides services to public 36 40 13 7 5 0 0 75 11 210
2011 Does not provide services to public 40 36 12 7 3 0 2 77 10 515
2008 Provides services to public 29 45 8 12 5 0 0 75 17 256
2008 Does not provide services to public 31 41 13 10 4 0 1 73 15 521

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 25 39 12 16 5 3 0 66 22 207
2019 Does not provide services to public 25 37 16 12 7 3 0 64 20 480
2018 Provides services to public 24 30 19 14 10 4 0 56 24 165
2018 Does not provide services to public 22 37 16 12 7 4 1 62 21 393
2017 Provides services to public 24 36 16 12 8 4 1 62 21 176
2017 Does not provide services to public 29 34 15 10 6 4 1 67 17 415
2014 Provides services to public 21 27 19 14 15 3 0 50 30 161
2014 Does not provide services to public 27 35 14 13 8 2 1 64 22 422
2011 Provides services to public 25 35 16 13 10 2 1 61 23 210
2011 Does not provide services to public 31 32 15 13 7 2 1 65 20 514
2008 Provides services to public 22 33 16 19 9 1 0 56 28 257
2008 Does not provide services to public 22 39 16 12 8 3 0 64 20 519

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 21 24 16 20 17 1 1 46 37 208
2019 Does not provide services to public 20 25 14 18 15 4 4 49 35 485
2018 Provides services to public 18 26 17 15 21 3 1 45 38 165
2018 Does not provide services to public 15 24 16 17 19 3 6 43 39 396
2017 Provides services to public 15 26 10 18 22 4 3 45 44 176
2017 Does not provide services to public 16 20 16 17 24 3 5 39 44 415
2014 Provides services to public 9 20 15 19 31 3 2 31 53 161
2014 Does not provide services to public 13 19 18 18 25 3 3 34 47 422
2011 Provides services to public 12 22 15 27 21 1 3 35 50 210
2011 Does not provide services to public 16 22 14 19 23 2 4 40 45 514
2008 Provides services to public 14 32 10 18 22 2 2 48 41 255
2008 Does not provide services to public 13 31 17 18 17 2 3 46 37 520

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 55 25 9 6 2 0 3 82 9 206
2019 Does not provide services to public 51 21 14 5 3 0 6 77 9 485

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 66 7 5 3 5 2 11 85 10 207
2019 Does not provide services to public 61 8 6 3 7 0 16 81 12 484

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 49 21 17 7 3 2 1 71 11 207
2019 Does not provide services to public 53 20 14 4 3 1 4 78 8 483

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 41 17 17 10 8 2 5 62 19 205
2019 Does not provide services to public 43 19 16 7 4 3 7 69 13 485

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 55 13 11 8 7 2 4 73 16 206
2019 Does not provide services to public 62 10 9 5 3 2 8 80 10 483

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 68 13 8 3 2 2 4 87 5 206
2019 Does not provide services to public 73 11 4 2 2 1 6 90 5 482

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 83 8 3 3 1 1 1 94 4 206
2019 Does not provide services to public 74 8 5 2 3 3 5 90 5 483

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 81 6 4 0 1 1 7 94 2 207
2019 Does not provide services to public 75 8 3 0 2 0 12 94 2 482

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 32 33 13 18 3 0 0 65 21 206
2019 Does not provide services to public 38 41 12 5 4 0 0 79 9 484
2018 Provides services to public 29 39 11 12 6 1 1 70 18 164
2018 Does not provide services to public 32 41 13 8 6 0 0 74 13 397
2017 Provides services to public 22 47 14 12 5 1 0 69 17 176
2017 Does not provide services to public 33 41 11 9 5 0 0 74 14 414
2014 Provides services to public 19 40 16 18 7 0 0 59 25 161
2014 Does not provide services to public 27 41 15 10 6 0 1 69 16 421
2011 Provides services to public 26 41 11 16 6 1 1 68 21 210
2011 Does not provide services to public 37 41 9 7 4 0 0 79 12 511

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 34 35 14 13 3 0 1 70 16 205
2019 Does not provide services to public 41 37 13 5 3 0 0 79 9 487
2018 Provides services to public 28 36 14 12 9 1 1 65 22 163
2018 Does not provide services to public 34 40 14 7 4 0 0 74 12 397
2017 Provides services to public 33 33 15 11 7 0 1 67 18 176
2017 Does not provide services to public 38 34 14 7 6 0 0 72 14 414
2014 Provides services to public 23 35 17 15 9 0 1 58 25 161
2014 Does not provide services to public 31 39 13 11 5 0 0 71 16 422

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 37 43 10 8 1 0 0 81 10 207
2019 Does not provide services to public 38 43 11 4 3 1 0 81 7 483
2018 Provides services to public 40 37 15 6 2 0 0 76 8 163
2018 Does not provide services to public 32 39 15 7 5 0 1 72 13 395
2017 Provides services to public 29 47 15 7 3 0 0 76 10 176
2017 Does not provide services to public 33 37 14 10 5 0 2 71 15 414
2014 Provides services to public 28 42 17 7 6 0 0 70 13 161
2014 Does not provide services to public 34 38 14 9 5 0 0 72 14 422
2011 Provides services to public 40 39 12 6 3 0 0 79 9 209
2011 Does not provide services to public 43 41 9 4 1 0 1 85 6 513

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 23 43 19 10 1 3 0 69 11 206
2019 Does not provide services to public 25 45 17 7 1 4 0 73 9 486
2018 Provides services to public 23 41 18 11 3 5 0 67 14 165
2018 Does not provide services to public 26 37 20 7 4 5 0 67 11 394
2017 Provides services to public 17 43 22 10 5 2 3 62 15 176
2017 Does not provide services to public 25 39 18 8 6 3 1 67 15 416

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 50 32 7 9 3 0 0 82 11 208
2019 Does not provide services to public 58 26 8 4 3 1 0 85 7 485
2018 Provides services to public 48 31 11 6 4 0 1 79 10 164
2018 Does not provide services to public 52 32 5 7 3 0 1 85 10 397
2017 Provides services to public 48 29 11 8 3 1 1 78 11 176
2017 Does not provide services to public 47 32 9 7 5 0 0 79 12 415
2014 Provides services to public 36 34 14 9 6 1 0 71 15 161
2014 Does not provide services to public 45 35 9 7 3 0 0 80 11 421
2011 Provides services to public 43 35 10 6 5 0 1 79 12 211
2011 Does not provide services to public 47 35 6 7 4 0 0 83 11 516

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 49 31 12 4 4 0 0 80 8 207
2019 Does not provide services to public 48 30 14 4 4 0 0 78 8 483
2018 Provides services to public 46 28 13 10 4 0 0 74 13 164
2018 Does not provide services to public 45 27 15 7 5 0 1 73 12 397
2017 Provides services to public 43 33 16 7 1 0 0 76 8 175
2017 Does not provide services to public 42 31 13 8 5 1 1 74 13 415
2014 Provides services to public 41 35 11 7 6 0 0 76 13 161
2014 Does not provide services to public 44 34 15 4 2 0 0 78 6 422
2011 Provides services to public 39 33 19 7 2 0 0 72 9 211
2011 Does not provide services to public 35 38 17 7 4 0 1 73 10 514
2008 Provides services to public 34 33 18 10 5 0 1 67 15 256
2008 Does not provide services to public 31 36 20 9 4 0 0 67 13 520

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 56 23 9 6 2 1 4 82 8 208
2019 Does not provide services to public 68 18 6 2 1 1 3 90 3 486
2017 Provides services to public 55 26 5 5 4 2 2 85 9 176
2017 Does not provide services to public 52 25 7 6 4 3 3 82 11 415
2014 Provides services to public 47 31 7 4 4 3 4 83 9 161
2014 Does not provide services to public 54 23 6 6 5 2 5 82 12 422
2011 Provides services to public 50 27 7 7 4 2 3 81 11 211
2011 Does not provide services to public 53 26 5 7 4 1 5 84 11 516

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Provides services to public 38 26 35 206
2019 Does not provide services to public 43 24 33 487
2018 Provides services to public 39 25 35 165
2018 Does not provide services to public 40 27 33 398
2017 Provides services to public 38 27 35 176
2017 Does not provide services to public 38 26 36 416
2014 Provides services to public 39 37 25 161
2014 Does not provide services to public 42 28 29 422
2011 Provides services to public 41 28 31 211
2011 Does not provide services to public 33 34 34 513

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Provides services to public 6 20 54 1 9 9 77
2019 Does not provide services to public 10 20 45 3 14 8 204
2018 Provides services to public 9 33 42 4 10 3 62
2018 Does not provide services to public 11 20 56 2 7 5 157
2017 Provides services to public 14 20 49 3 3 10 68
2017 Does not provide services to public 16 13 59 2 7 3 159
2014 Provides services to public 8 15 65 2 9999 10 63
2014 Does not provide services to public 15 13 61 6 9999 6 181
2011 Provides services to public 8 17 60 6 9999 8 86
2011 Does not provide services to public 17 15 53 5 9999 9 168
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 47 42 6 3 1 1 0 89 4 208
2019 Does not provide services to public 47 38 9 3 2 0 0 86 5 484
2018 Provides services to public 51 35 7 3 3 0 0 87 6 164
2018 Does not provide services to public 42 41 12 2 2 0 0 84 5 397
2017 Provides services to public 37 47 7 6 2 0 1 85 8 174
2017 Does not provide services to public 42 41 9 5 3 1 0 83 8 415
2014 Provides services to public 40 41 12 2 5 1 0 81 7 161
2014 Does not provide services to public 45 40 9 4 1 1 0 86 5 422
2011 Provides services to public 47 42 7 3 1 0 0 89 4 210
2011 Does not provide services to public 52 36 7 3 1 0 0 88 4 514
2008 Provides services to public 50 41 4 3 2 1 0 91 5 255
2008 Does not provide services to public 49 36 8 4 3 1 0 86 7 519

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 35 47 7 9 1 1 0 83 10 207
2019 Does not provide services to public 32 46 12 7 1 2 0 79 9 486
2018 Provides services to public 33 36 17 8 2 3 0 72 11 164
2018 Does not provide services to public 32 44 11 8 2 1 0 78 11 394
2017 Provides services to public 26 41 16 11 3 2 0 69 14 176
2017 Does not provide services to public 27 45 15 8 3 2 0 73 12 415
2014 Provides services to public 23 36 18 13 7 2 0 61 20 161
2014 Does not provide services to public 29 42 15 10 3 1 0 72 13 422
2011 Provides services to public 32 45 14 5 2 2 0 78 7 209
2011 Does not provide services to public 39 42 10 5 2 1 0 82 7 515

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 7 13 31 25 21 0 3 48 20 207
2019 Does not provide services to public 8 20 41 22 7 1 1 30 28 483
2018 Provides services to public 11 17 27 25 18 1 1 44 29 165
2018 Does not provide services to public 8 24 39 17 8 1 2 26 34 394
2017 Provides services to public 9 25 32 16 14 1 5 31 35 175
2017 Does not provide services to public 9 22 40 16 9 1 2 26 33 414
2014 Provides services to public 11 28 30 21 7 2 1 30 39 161
2014 Does not provide services to public 9 22 42 19 4 1 2 24 32 421
2011 Provides services to public 8 22 33 22 10 0 5 34 31 211
2011 Does not provide services to public 9 22 37 21 6 0 2 29 33 514
2008 Provides services to public 11 26 34 18 10 0 1 29 37 257
2008 Does not provide services to public 12 32 34 16 4 0 1 20 45 518

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 5 12 21 30 25 4 2 59 19 208
2019 Does not provide services to public 6 16 28 27 19 3 2 48 23 480
2018 Provides services to public 7 15 30 24 21 3 0 46 23 165
2018 Does not provide services to public 10 19 27 25 13 2 3 41 31 395
2017 Provides services to public 6 19 31 14 19 4 6 38 28 174
2017 Does not provide services to public 12 19 33 17 14 3 3 33 32 411
2014 Provides services to public 11 20 31 21 10 2 4 33 33 161
2014 Does not provide services to public 8 15 32 29 12 2 3 43 24 421
2011 Provides services to public 6 13 27 31 16 2 4 50 20 211
2011 Does not provide services to public 6 16 30 28 14 2 4 45 23 514
2008 Provides services to public 11 20 28 21 16 3 2 39 32 256
2008 Does not provide services to public 11 25 29 22 9 2 2 32 38 519

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 9 22 26 17 17 3 6 37 35 206
2019 Does not provide services to public 14 24 32 18 9 2 1 28 39 484
2018 Provides services to public 16 17 30 15 20 0 2 36 34 165
2018 Does not provide services to public 14 29 32 14 7 3 2 21 45 397
2017 Provides services to public 15 21 27 15 14 1 6 32 39 173
2017 Does not provide services to public 16 24 31 14 9 3 4 24 42 414
2014 Provides services to public 17 27 31 10 6 3 6 17 48 161
2014 Does not provide services to public 20 27 31 12 6 1 2 19 49 422
2011 Provides services to public 10 21 26 26 8 2 7 38 34 210
2011 Does not provide services to public 15 21 30 21 8 1 3 31 38 514
2008 Provides services to public 10 23 26 21 12 3 6 36 36 255
2008 Does not provide services to public 16 26 29 18 6 1 3 25 44 519

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 3 9 24 36 25 1 2 63 13 206
2019 Does not provide services to public 5 13 34 29 17 1 1 47 18 482
2018 Provides services to public 6 10 32 28 22 1 1 51 16 165
2018 Does not provide services to public 4 18 33 30 11 1 2 43 23 396
2017 Provides services to public 3 18 32 22 19 1 6 43 22 173
2017 Does not provide services to public 8 17 33 23 14 1 3 39 26 413
2014 Provides services to public 5 16 39 23 11 2 4 36 22 161
2014 Does not provide services to public 6 17 37 27 9 1 2 38 24 419
2011 Provides services to public 6 15 31 28 16 1 3 46 22 211
2011 Does not provide services to public 8 19 34 26 9 1 3 36 28 515
2008 Provides services to public 6 18 32 25 15 1 3 42 25 257
2008 Does not provide services to public 9 21 38 21 8 0 2 30 31 520

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 7 14 25 28 24 0 2 53 21 207
2019 Does not provide services to public 9 14 28 24 19 4 3 46 24 478
2018 Provides services to public 18 22 18 21 19 1 1 41 41 164
2018 Does not provide services to public 9 20 29 25 11 2 3 38 32 397
2017 Provides services to public 14 22 29 12 17 1 5 31 38 174
2017 Does not provide services to public 13 17 30 22 13 2 4 37 31 411
2014 Provides services to public 25 26 25 12 7 1 3 20 54 161
2014 Does not provide services to public 16 24 33 16 7 1 4 24 41 420
2011 Provides services to public 12 28 27 16 11 1 5 29 42 211
2011 Does not provide services to public 16 22 32 18 8 0 4 28 39 511
2008 Provides services to public 23 22 20 16 16 0 4 33 46 257
2008 Does not provide services to public 13 22 37 15 9 1 4 25 37 518

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 9 22 22 27 15 4 2 45 32 208
2019 Does not provide services to public 9 22 26 20 14 6 3 37 34 478
2018 Provides services to public 18 21 27 14 16 4 1 31 41 164
2018 Does not provide services to public 18 23 23 19 11 3 2 32 44 394
2017 Provides services to public 10 28 25 18 10 3 6 31 42 176
2017 Does not provide services to public 18 23 26 16 10 4 4 28 44 412
2014 Provides services to public 8 19 28 23 14 1 6 40 29 161
2014 Does not provide services to public 7 17 30 27 12 2 5 41 26 420
2011 Provides services to public 10 15 28 24 16 1 5 43 27 211
2011 Does not provide services to public 7 18 29 24 14 1 6 41 28 515
2008 Provides services to public 20 29 24 13 9 2 2 23 51 256
2008 Does not provide services to public 13 28 32 15 7 2 3 23 43 518

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 7 19 30 26 14 1 2 42 27 208
2019 Does not provide services to public 12 18 32 22 11 4 2 34 32 484
2018 Provides services to public 11 19 35 15 16 2 2 32 32 163
2018 Does not provide services to public 12 22 36 17 8 4 2 26 35 397
2017 Provides services to public 12 19 32 19 11 2 5 32 34 175
2017 Does not provide services to public 13 19 37 14 9 4 3 25 35 413
2014 Provides services to public 12 17 36 20 10 3 2 31 31 161
2014 Does not provide services to public 14 22 38 17 4 2 3 23 38 419

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 16 28 29 18 9 0 0 27 44 207
2019 Does not provide services to public 15 28 30 16 8 1 1 24 45 484

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 22 40 19 10 5 5 0 64 16 206
2019 Does not provide services to public 18 42 18 14 4 4 0 63 18 482

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 58 27 6 5 2 1 0 87 7 208
2019 Does not provide services to public 55 28 8 6 3 0 0 83 9 484
2018 Provides services to public 51 32 7 5 4 1 0 83 9 165
2018 Does not provide services to public 50 28 6 9 4 2 0 81 13 396
2017 Provides services to public 48 36 7 5 4 0 0 84 9 176
2017 Does not provide services to public 47 29 9 9 5 1 0 77 14 416
2014 Provides services to public 49 26 9 8 7 1 0 76 15 161
2014 Does not provide services to public 45 31 10 9 5 1 0 76 14 422

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 59 31 4 5 1 0 0 90 6 207
2019 Does not provide services to public 54 36 3 5 2 0 0 90 6 482
2018 Provides services to public 52 39 3 5 1 1 0 91 6 165
2018 Does not provide services to public 52 35 5 5 2 0 0 88 7 396
2017 Provides services to public 41 44 7 6 2 0 0 86 8 176
2017 Does not provide services to public 45 39 7 6 1 0 0 85 7 416
2014 Provides services to public 42 42 7 7 2 0 0 84 9 161
2014 Does not provide services to public 42 40 10 4 3 1 0 83 7 422

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 51 37 9 2 1 1 0 89 3 208
2019 Does not provide services to public 50 36 9 3 1 1 0 87 5 484
2018 Provides services to public 45 37 8 4 3 3 0 84 7 165
2018 Does not provide services to public 44 37 9 5 3 1 1 83 8 396

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 46 39 8 5 1 2 0 86 6 204
2019 Does not provide services to public 47 35 11 4 2 1 0 83 6 481
2018 Provides services to public 43 44 5 5 2 2 0 88 7 163
2018 Does not provide services to public 49 36 8 4 2 1 0 86 6 396
2017 Provides services to public 41 43 9 3 1 4 0 87 3 176
2017 Does not provide services to public 44 40 8 3 2 2 0 86 5 414
2014 Provides services to public 39 37 10 6 2 5 1 81 9 161
2014 Does not provide services to public 42 36 12 6 2 3 0 81 7 422
2011 Provides services to public 37 35 14 7 3 3 0 74 11 209
2011 Does not provide services to public 40 37 13 4 3 3 0 80 7 512

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 58 30 7 1 1 1 2 91 2 207
2019 Does not provide services to public 55 34 7 2 0 2 0 90 2 484
2018 Provides services to public 46 36 12 3 1 2 0 84 5 164
2018 Does not provide services to public 49 34 10 2 2 3 1 86 4 395
2017 Provides services to public 35 40 12 5 3 4 1 79 8 176
2017 Does not provide services to public 47 35 10 2 4 2 1 84 6 416
2014 Provides services to public 36 38 9 6 1 9 1 82 8 161
2014 Does not provide services to public 44 35 12 2 3 4 0 82 5 422

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 65 28 5 2 0 0 0 93 2 206
2019 Does not provide services to public 62 28 5 3 2 1 0 91 4 484
2018 Provides services to public 55 34 6 4 2 0 0 88 6 164
2018 Does not provide services to public 54 32 8 3 2 0 0 87 5 395
2017 Provides services to public 47 41 7 3 1 1 0 89 4 176
2017 Does not provide services to public 47 38 9 3 3 0 0 85 6 414
2014 Provides services to public 42 41 9 4 3 1 0 84 7 161
2014 Does not provide services to public 50 34 11 3 3 0 0 83 6 421
2011 Provides services to public 43 37 9 7 3 1 0 81 10 208
2011 Does not provide services to public 47 37 9 4 3 0 0 84 6 512
2008 Provides services to public 39 42 11 7 3 0 0 80 9 256
2008 Does not provide services to public 39 41 9 7 2 1 0 81 10 521

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 33 32 16 6 4 6 2 72 10 208
2019 Does not provide services to public 32 34 12 6 6 6 4 74 13 484
2018 Provides services to public 23 30 17 12 4 9 5 62 19 165
2018 Does not provide services to public 25 35 14 10 5 5 6 67 17 396
2017 Provides services to public 27 31 18 7 7 5 5 65 16 175
2017 Does not provide services to public 28 31 14 9 7 5 5 66 18 413
2014 Provides services to public 29 30 18 8 9 4 2 63 18 161
2014 Does not provide services to public 26 30 17 10 7 5 4 62 19 422

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 38 34 11 11 3 2 2 74 15 208
2019 Does not provide services to public 42 35 9 6 4 3 1 80 10 482
2018 Provides services to public 31 34 15 14 3 1 1 67 18 164
2018 Does not provide services to public 29 37 13 11 5 3 2 69 16 395
2017 Provides services to public 32 36 13 9 5 2 3 71 15 176
2017 Does not provide services to public 37 35 13 8 3 3 0 75 11 413
2014 Provides services to public 32 39 13 7 5 3 1 74 13 161
2014 Does not provide services to public 32 39 9 10 4 4 1 76 15 422
2011 Provides services to public 34 37 13 7 5 4 0 74 12 208
2011 Does not provide services to public 41 33 11 9 3 3 0 76 13 514
2008 Provides services to public 40 33 7 10 5 3 1 77 16 254
2008 Does not provide services to public 42 34 7 8 4 4 1 80 12 521

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 35 43 17 2 2 1 0 79 4 208
2019 Does not provide services to public 40 38 14 4 2 2 0 79 7 485
2018 Provides services to public 35 39 14 7 3 1 0 75 10 165
2018 Does not provide services to public 36 39 16 5 2 1 1 77 7 394

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 19 25 21 14 6 12 3 52 23 208
2019 Does not provide services to public 22 23 19 10 9 13 4 55 22 485
2018 Provides services to public 23 22 15 14 12 12 3 52 30 163
2018 Does not provide services to public 18 22 19 12 10 13 5 49 27 396
2017 Provides services to public 13 27 19 14 10 12 5 48 29 176
2017 Does not provide services to public 16 20 21 13 14 10 7 43 32 414
2014 Provides services to public 16 14 19 17 15 15 4 37 39 161
2014 Does not provide services to public 15 20 20 13 13 12 7 44 31 422
2011 Provides services to public 15 15 19 14 13 16 7 39 36 210
2011 Does not provide services to public 15 21 17 13 11 18 6 46 32 515

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 43 42 4 8 3 0 0 85 11 208
2019 Does not provide services to public 42 40 4 11 3 0 0 81 14 487
2017 Provides services to public 38 44 6 8 5 0 0 82 13 176
2017 Does not provide services to public 37 46 5 9 3 0 0 84 11 416
2014 Provides services to public 37 45 3 11 3 0 0 83 15 161
2014 Does not provide services to public 44 42 4 8 1 0 0 86 9 422
2011 Provides services to public 40 47 5 7 2 0 0 87 8 211
2011 Does not provide services to public 47 45 2 4 2 0 0 92 6 514
2008 Provides services to public 35 50 4 10 1 0 0 85 11 257
2008 Does not provide services to public 43 42 6 7 1 0 0 86 8 520

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 53 31 3 9 4 0 0 84 13 207
2019 Does not provide services to public 51 33 5 6 4 0 0 84 11 486
2017 Provides services to public 41 35 6 11 6 1 0 77 17 176
2017 Does not provide services to public 44 33 7 10 7 0 0 77 16 415
2014 Provides services to public 38 33 5 13 11 0 0 70 24 161
2014 Does not provide services to public 31 28 9 19 14 0 0 58 33 422
2011 Provides services to public 39 42 9 6 4 0 0 81 10 211
2011 Does not provide services to public 51 32 6 8 2 0 0 84 10 514

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 49 38 7 4 1 1 0 87 5 206
2019 Does not provide services to public 59 31 5 3 2 0 0 90 5 484
2017 Provides services to public 45 41 9 5 1 0 0 86 5 176
2017 Does not provide services to public 50 37 6 4 2 0 0 88 6 414
2014 Provides services to public 41 41 6 11 1 1 0 82 12 161
2014 Does not provide services to public 51 34 7 6 2 1 0 86 7 421

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 57 29 4 8 1 1 0 86 9 208
2019 Does not provide services to public 58 26 5 8 2 0 0 85 11 487
2017 Provides services to public 50 34 5 7 3 0 0 85 10 176
2017 Does not provide services to public 53 28 7 9 3 0 0 82 12 415
2014 Provides services to public 47 32 5 10 3 1 2 81 13 161
2014 Does not provide services to public 52 28 6 8 5 0 1 81 13 422
2011 Provides services to public 50 25 9 14 1 0 1 75 16 211
2011 Does not provide services to public 60 24 4 8 3 0 1 85 11 514
2008 Provides services to public 54 27 6 8 5 0 0 81 13 255
2008 Does not provide services to public 55 25 5 12 3 0 0 80 15 521

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 73 18 4 5 1 0 0 90 5 208
2019 Does not provide services to public 70 19 3 5 2 0 1 90 7 483
2017 Provides services to public 62 30 2 1 2 1 1 95 4 175
2017 Does not provide services to public 62 26 4 5 2 0 1 88 8 415
2014 Provides services to public 72 22 1 3 2 0 0 94 5 161
2014 Does not provide services to public 72 18 4 5 2 0 0 89 7 422
2011 Provides services to public 62 25 5 5 1 0 2 89 6 211
2011 Does not provide services to public 72 19 2 4 2 0 1 92 6 515
2008 Provides services to public 74 14 4 3 3 0 2 90 6 256
2008 Does not provide services to public 69 19 3 6 2 0 1 89 8 521

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 89 8 1 2 0 0 0 97 2 207
2019 Does not provide services to public 86 10 2 1 0 0 1 97 1 483
2017 Provides services to public 82 15 2 1 0 0 1 98 1 176
2017 Does not provide services to public 80 14 2 2 1 0 0 95 3 416
2014 Provides services to public 79 19 1 0 1 0 1 99 1 161
2014 Does not provide services to public 80 12 3 3 2 0 0 92 5 422
2011 Provides services to public 79 15 4 2 0 0 0 94 2 210
2011 Does not provide services to public 84 10 2 2 1 0 1 95 3 516
2008 Provides services to public 80 12 2 1 3 0 2 94 4 256
2008 Does not provide services to public 81 11 2 3 2 0 1 93 5 518

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 68 22 5 2 0 3 0 92 3 207
2019 Does not provide services to public 66 25 7 1 0 1 0 92 1 483

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 25 55 10 7 2 1 2 81 9 205
2019 Does not provide services to public 33 42 9 5 2 1 7 83 7 486

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 56 31 6 0 1 4 2 92 1 204
2019 Does not provide services to public 58 21 6 2 1 5 7 90 3 483

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 10 90 208
2019 Does not provide services to public 9 91 487
2018 Provides services to public 13 87 165
2018 Does not provide services to public 15 85 398

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 42 58 21
2019 Does not provide services to public 46 54 43
2018 Provides services to public 38 62 20
2018 Does not provide services to public 55 45 60

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 60 40 21
2019 Does not provide services to public 67 33 43
2018 Provides services to public 45 55 20
2018 Does not provide services to public 50 50 60

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 21
2019 Does not provide services to public 0 100 43
2018 Provides services to public 0 100 20
2018 Does not provide services to public 0 100 60

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 24 76 21
2019 Does not provide services to public 34 66 42

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 28 72 21
2019 Does not provide services to public 52 48 42
2018 Provides services to public 32 68 21
2018 Does not provide services to public 42 58 60

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 36 64 21
2019 Does not provide services to public 53 47 42
2018 Provides services to public 48 52 21
2018 Does not provide services to public 52 48 60

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 24 76 21
2019 Does not provide services to public 44 56 42
2018 Provides services to public 56 44 21
2018 Does not provide services to public 35 65 60

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 22 78 21
2019 Does not provide services to public 33 67 42
2018 Provides services to public 31 69 21
2018 Does not provide services to public 33 67 60

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 43 57 21
2019 Does not provide services to public 55 45 42
2018 Provides services to public 50 50 21
2018 Does not provide services to public 59 41 60

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 28 72 21
2019 Does not provide services to public 25 75 42
2018 Provides services to public 22 78 21
2018 Does not provide services to public 24 76 60

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 21
2019 Does not provide services to public 0 100 42
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 60

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 38 62 21
2019 Does not provide services to public 43 57 42
2018 Provides services to public 23 77 21
2018 Does not provide services to public 43 57 60

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 31 69 21
2019 Does not provide services to public 16 84 42
2018 Provides services to public 25 75 21
2018 Does not provide services to public 17 83 60

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 24 76 20
2019 Does not provide services to public 48 52 42
2018 Provides services to public 53 47 21
2018 Does not provide services to public 56 44 60

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 32 68 21
2018 Does not provide services to public 31 69 60

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 20
2019 Does not provide services to public 23 77 42

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 20
2019 Does not provide services to public 15 85 42

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 21
2018 Does not provide services to public 8 92 60

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 29 71 20
2019 Does not provide services to public 18 82 42

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 37 63 20
2019 Does not provide services to public 11 89 42

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 24 76 20
2019 Does not provide services to public 22 78 42
2018 Provides services to public 27 73 21
2018 Does not provide services to public 18 82 60

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 33 67 21
2018 Does not provide services to public 18 82 55

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 21
2018 Does not provide services to public 12 88 55

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 33 67 21
2018 Does not provide services to public 25 75 55

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 40 60 21
2018 Does not provide services to public 30 70 55

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 62 38 21
2018 Does not provide services to public 40 60 55

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 16 84 207
2019 Does not provide services to public 14 86 487

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 19 15 15 8 3 30 11 58 17 207
2019 Does not provide services to public 17 13 16 5 5 35 9 54 18 485
2018 Provides services to public 16 16 21 7 4 32 2 49 18 162
2018 Does not provide services to public 15 17 16 6 5 34 6 54 19 394
2017 Provides services to public 14 18 13 5 5 36 10 58 18 176
2017 Does not provide services to public 15 20 15 7 5 32 6 56 20 415
2014 Provides services to public 15 16 17 3 2 38 10 58 9 161
2014 Does not provide services to public 16 13 18 7 5 31 10 49 20 422

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 42 30 12 8 0 7 1 79 9 208
2019 Does not provide services to public 38 34 13 3 2 9 1 79 7 486
2018 Provides services to public 29 32 18 4 2 13 2 72 7 163
2018 Does not provide services to public 37 30 12 7 3 12 1 76 11 394
2017 Provides services to public 26 34 16 6 2 14 3 73 9 176
2017 Does not provide services to public 29 32 16 6 3 12 1 71 10 415
2014 Provides services to public 23 29 19 3 2 21 3 68 7 161
2014 Does not provide services to public 24 30 17 7 3 16 2 67 12 422
2011 Provides services to public 31 35 13 6 4 11 0 74 11 210
2011 Does not provide services to public 33 35 15 6 2 10 0 75 8 514

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 6 94 207
2019 Does not provide services to public 9 91 487
2018 Provides services to public 8 92 165
2018 Does not provide services to public 6 94 396

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 58 42 12
2019 Does not provide services to public 81 19 43

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 12
2018 Does not provide services to public 0 100 22

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 43
2018 Provides services to public 0 100 12
2018 Does not provide services to public 0 100 22

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 11
2019 Does not provide services to public 0 100 42
2018 Provides services to public 0 100 12
2018 Does not provide services to public 0 100 22

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 11
2019 Does not provide services to public 0 100 42

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 11
2019 Does not provide services to public 0 100 42
2018 Provides services to public 0 100 12
2018 Does not provide services to public 0 100 22

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 11
2019 Does not provide services to public 0 100 42
2018 Provides services to public 0 100 12
2018 Does not provide services to public 0 100 22

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 50 50 12
2018 Does not provide services to public 27 73 22

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 12
2018 Does not provide services to public 0 100 22

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 11
2019 Does not provide services to public 14 86 42

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 11
2019 Does not provide services to public 0 100 42

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 53 47 11
2018 Does not provide services to public 45 55 21

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 11
2018 Does not provide services to public 0 100 21

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 5 95 206
2019 Does not provide services to public 9 91 487

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 23 16 14 3 1 32 12 69 6 208
2019 Does not provide services to public 18 12 15 3 2 40 8 59 11 487
2018 Provides services to public 18 13 24 3 3 37 3 51 9 164
2018 Does not provide services to public 18 14 20 2 3 39 5 57 8 396
2017 Provides services to public 11 18 17 1 2 39 12 59 7 176
2017 Does not provide services to public 16 17 15 3 3 39 8 61 11 415
2014 Provides services to public 14 14 16 2 2 41 11 58 8 161
2014 Does not provide services to public 15 13 14 2 2 43 10 61 8 422

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 47 29 13 2 1 7 1 83 3 208
2019 Does not provide services to public 40 32 13 2 2 9 1 80 5 487
2018 Provides services to public 32 32 15 4 2 15 1 75 7 164
2018 Does not provide services to public 36 33 12 2 3 14 0 80 6 396
2017 Provides services to public 27 33 14 2 2 18 4 77 5 175
2017 Does not provide services to public 32 34 15 3 3 11 2 76 7 414
2014 Provides services to public 26 33 14 2 3 20 2 75 6 161
2014 Does not provide services to public 26 31 15 2 2 22 1 75 5 421
2011 Provides services to public 37 31 13 3 3 12 0 78 7 210
2011 Does not provide services to public 41 32 13 3 0 11 0 82 4 515

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 19 81 208
2019 Does not provide services to public 20 80 486
2017 Provides services to public 18 82 176
2017 Does not provide services to public 23 77 415
2014 Provides services to public 25 75 161
2014 Does not provide services to public 21 79 422

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 93 7 42
2019 Does not provide services to public 90 10 94
2017 Provides services to public 76 24 30
2017 Does not provide services to public 87 13 95
2014 Provides services to public 86 14 41
2014 Does not provide services to public 84 16 90

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 51 36 4 6 4 0 0 87 9 39
2019 Does not provide services to public 50 33 3 8 6 0 0 83 14 83
2017 Provides services to public 43 34 13 10 0 0 0 77 10 23
2017 Does not provide services to public 45 42 2 2 7 1 0 88 10 82
2014 Provides services to public 51 35 5 3 6 0 0 86 9 35
2014 Does not provide services to public 44 32 7 11 4 2 1 78 15 75
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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 61 26 8 3 1 1 0 87 5 208
2019 Does not provide services to public 67 20 6 3 3 1 1 88 5 485
2018 Provides services to public 57 23 6 4 7 2 1 82 12 164
2018 Does not provide services to public 53 28 8 6 3 1 1 82 9 397
2017 Provides services to public 59 26 8 5 2 1 0 85 6 176
2017 Does not provide services to public 54 26 10 5 3 2 0 82 8 415

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 21 53 10 12 0 3 2 77 13 39
2019 Does not provide services to public 24 47 14 8 2 1 3 75 10 143

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 40 43 9 5 1 2 0 85 7 208
2019 Does not provide services to public 41 42 8 4 1 3 0 86 5 487
2018 Provides services to public 35 43 15 4 1 2 0 79 5 164
2018 Does not provide services to public 35 45 10 6 3 3 0 82 8 392
2017 Provides services to public 17 48 18 7 4 6 0 69 12 176
2017 Does not provide services to public 27 42 15 8 4 4 0 72 12 416

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 35 42 11 7 2 3 0 79 10 208
2019 Does not provide services to public 32 42 14 6 4 2 0 75 10 484
2018 Provides services to public 32 40 11 11 3 2 0 74 15 164
2018 Does not provide services to public 29 40 13 12 4 2 0 71 16 394
2017 Provides services to public 21 47 16 10 4 2 0 69 15 175
2017 Does not provide services to public 17 41 17 14 7 2 0 60 22 416

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 20 26 28 13 13 1 0 46 26 208
2019 Does not provide services to public 24 27 22 10 15 0 2 52 26 485
2018 Provides services to public 11 21 32 18 16 1 1 32 35 165
2018 Does not provide services to public 23 21 23 14 16 1 3 46 30 397
2017 Provides services to public 11 19 22 17 28 0 3 31 47 176
2017 Does not provide services to public 18 26 21 15 16 1 4 46 33 412

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 27 29 22 14 7 1 0 56 21 208
2019 Does not provide services to public 28 29 24 11 7 0 1 58 19 487
2018 Provides services to public 18 28 22 19 12 0 0 47 31 165
2018 Does not provide services to public 21 29 26 15 8 0 1 50 23 397
2017 Provides services to public 13 26 34 13 12 0 1 40 26 176
2017 Does not provide services to public 20 26 24 17 10 0 2 48 27 415

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 39 32 16 7 5 1 0 71 12 205
2019 Does not provide services to public 33 32 20 10 4 0 1 66 15 484
2018 Provides services to public 33 23 19 12 13 0 1 56 25 165
2018 Does not provide services to public 25 31 21 12 8 0 3 57 21 396
2017 Provides services to public 31 24 23 12 8 0 3 56 20 176
2017 Does not provide services to public 23 27 27 11 8 1 3 52 20 414

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 29 26 18 14 10 2 2 56 25 206
2019 Does not provide services to public 33 27 20 13 6 0 1 61 19 483
2018 Provides services to public 21 16 25 20 17 0 0 37 38 165
2018 Does not provide services to public 25 24 22 14 11 1 3 51 26 397
2017 Provides services to public 20 18 30 17 14 0 3 39 31 176
2017 Does not provide services to public 23 25 23 15 11 0 3 50 27 413

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 59 20 10 3 3 1 5 84 6 208
2019 Does not provide services to public 59 22 8 5 2 0 4 84 8 482
2018 Provides services to public 50 20 14 5 7 0 4 73 12 165
2018 Does not provide services to public 51 19 12 5 3 0 9 78 9 395
2017 Provides services to public 47 22 11 4 4 0 11 78 9 176
2017 Does not provide services to public 46 23 10 5 4 0 11 79 10 415

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 43 25 14 12 5 1 0 68 17 208
2019 Does not provide services to public 43 24 18 8 6 1 1 68 14 486
2018 Provides services to public 32 28 17 9 14 1 0 60 23 164
2018 Does not provide services to public 39 26 16 9 8 0 2 67 17 397
2017 Provides services to public 30 28 25 7 7 1 2 60 14 176
2017 Does not provide services to public 30 30 22 11 6 0 2 61 17 412

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 30 36 21 7 3 1 1 68 10 208
2019 Does not provide services to public 31 36 20 7 4 1 1 69 11 486
2018 Provides services to public 27 31 22 15 5 0 1 58 20 164
2018 Does not provide services to public 24 33 25 10 5 1 2 59 16 395
2017 Provides services to public 23 31 24 10 8 2 2 56 19 176
2017 Does not provide services to public 27 29 23 12 6 2 3 58 18 413

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 43 27 17 8 3 1 1 72 11 208
2019 Does not provide services to public 26 38 24 7 5 0 1 63 12 483
2018 Provides services to public 32 26 19 15 5 1 2 60 21 164
2018 Does not provide services to public 20 34 25 12 7 1 2 55 19 394
2017 Provides services to public 27 28 22 16 5 1 2 56 21 176
2017 Does not provide services to public 19 30 26 13 8 1 2 51 22 413

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 39 27 19 8 4 2 0 68 13 207
2019 Does not provide services to public 26 32 22 13 6 1 1 59 19 485
2018 Provides services to public 36 30 12 17 4 0 1 67 21 164
2018 Does not provide services to public 25 30 25 13 7 0 1 55 19 396
2017 Provides services to public 33 28 14 14 7 1 2 64 22 176
2017 Does not provide services to public 21 30 24 14 7 0 3 53 22 415

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 44 25 17 9 4 2 0 70 13 207
2019 Does not provide services to public 48 27 14 6 4 1 1 75 11 486

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 42 32 14 8 3 1 0 75 11 208
2019 Does not provide services to public 37 33 17 6 6 0 1 71 12 480
2018 Provides services to public 32 32 19 11 5 0 1 64 16 163
2018 Does not provide services to public 34 27 18 13 6 0 2 62 19 397
2017 Provides services to public 36 32 15 9 5 0 2 70 14 176
2017 Does not provide services to public 29 31 22 10 6 0 3 61 16 413

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 60 21 13 2 3 2 0 82 5 208
2019 Does not provide services to public 57 20 10 5 5 1 2 79 10 486
2018 Provides services to public 57 21 12 5 2 1 2 81 7 164
2018 Does not provide services to public 54 20 12 6 6 0 3 76 12 391
2017 Provides services to public 55 18 14 6 5 0 2 75 11 176
2017 Does not provide services to public 50 24 13 7 5 0 2 75 12 416

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 77 11 3 2 1 2 4 93 3 208
2019 Does not provide services to public 73 11 4 1 2 1 8 92 3 486
2018 Provides services to public 70 13 4 2 3 2 7 91 5 163
2018 Does not provide services to public 71 12 4 2 3 1 7 90 5 392

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 79 11 3 2 2 1 2 92 5 208
2019 Does not provide services to public 75 9 5 4 3 1 4 87 8 486
2018 Provides services to public 67 18 6 3 3 0 3 87 6 164
2018 Does not provide services to public 67 12 9 3 4 1 5 84 7 396
2017 Provides services to public 71 15 3 4 4 1 3 89 8 176
2017 Does not provide services to public 68 14 5 4 4 1 4 86 8 415

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 60 24 9 4 3 1 0 84 6 206
2019 Does not provide services to public 64 20 8 3 3 0 2 86 6 484
2018 Provides services to public 58 26 7 3 4 0 1 86 7 164
2018 Does not provide services to public 58 25 10 4 2 0 2 84 6 396
2017 Provides services to public 51 27 10 6 4 0 3 80 10 176
2017 Does not provide services to public 55 26 9 4 2 0 3 84 7 413

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 69 16 7 3 3 1 1 87 6 206
2019 Does not provide services to public 63 19 7 5 4 0 2 84 9 484
2018 Provides services to public 54 21 14 3 6 0 1 76 10 164
2018 Does not provide services to public 59 16 10 8 5 0 2 77 13 396
2017 Provides services to public 62 16 12 3 4 0 3 81 7 176
2017 Does not provide services to public 57 20 10 6 5 0 3 79 11 414

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 63 6 5 1 1 1 23 90 3 205
2019 Does not provide services to public 57 13 4 2 1 0 23 91 4 480
2018 Provides services to public 55 8 10 3 2 0 21 80 7 163
2018 Does not provide services to public 53 12 4 2 1 0 26 89 5 396
2017 Provides services to public 51 9 8 3 1 0 28 84 5 176
2017 Does not provide services to public 51 11 6 2 1 0 28 88 5 415

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 65 21 10 3 0 1 2 87 3 206
2019 Does not provide services to public 76 12 4 1 0 0 6 94 2 483
2018 Provides services to public 55 27 11 4 1 0 2 84 5 164
2018 Does not provide services to public 69 15 4 1 1 0 10 94 2 397
2017 Provides services to public 60 22 9 3 0 0 6 87 4 174
2017 Does not provide services to public 73 13 4 1 0 0 8 94 1 414

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 79 12 4 2 1 1 2 93 3 208
2019 Does not provide services to public 79 9 4 1 3 1 4 92 4 484
2018 Provides services to public 72 13 9 1 2 0 3 88 3 164
2018 Does not provide services to public 75 12 3 2 2 1 6 92 4 396
2017 Provides services to public 70 14 5 4 3 0 4 87 7 176
2017 Does not provide services to public 70 12 6 2 3 1 6 88 5 415

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 50 25 18 4 2 1 0 76 7 207
2019 Does not provide services to public 51 25 15 4 2 0 2 78 7 486
2018 Provides services to public 45 28 19 4 2 0 1 75 6 163
2018 Does not provide services to public 44 31 14 4 3 0 4 78 7 397
2017 Provides services to public 45 29 15 6 3 0 1 75 10 176
2017 Does not provide services to public 43 32 16 4 3 0 3 77 7 414

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 23 33 32 11 1 1 0 56 11 208
2019 Does not provide services to public 20 36 31 10 3 1 0 56 12 487
2018 Provides services to public 16 33 33 12 5 0 0 50 17 165
2018 Does not provide services to public 16 34 33 11 4 0 1 51 15 395
2017 Provides services to public 8 37 37 15 3 0 1 45 18 175
2017 Does not provide services to public 11 30 40 15 4 0 0 40 19 416

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 7 19 35 21 16 1 0 38 26 206
2019 Does not provide services to public 6 14 41 22 16 0 0 38 20 487
2018 Provides services to public 8 21 34 28 9 0 0 37 29 165
2018 Does not provide services to public 9 17 37 24 11 0 1 36 26 391
2017 Provides services to public 7 16 45 23 8 0 0 31 23 174
2017 Does not provide services to public 7 20 38 24 10 1 1 35 27 415
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 16 29 26 17 9 2 1 16 84 208
2019 Does not provide services to public 25 27 21 13 12 2 1 25 75 485
2018 Provides services to public 17 19 31 16 15 2 0 17 83 165
2018 Does not provide services to public 28 23 22 12 12 2 2 29 71 395
2017 Provides services to public 19 20 25 13 19 2 2 20 80 176
2017 Does not provide services to public 25 28 20 12 10 5 0 27 73 415

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 70 30 171
2019 Does not provide services to public 66 34 356

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 35 65 167
2019 Does not provide services to public 32 68 347
2018 Provides services to public 19 81 132
2018 Does not provide services to public 25 75 271

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 31 16 18 13 12 2 8 52 28 205
2019 Does not provide services to public 34 16 15 13 14 1 7 54 30 473
2018 Provides services to public 31 19 19 11 13 0 6 53 26 164
2018 Does not provide services to public 32 15 13 13 17 1 9 52 33 397

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 21 21 17 22 11 1 7 46 36 166
2019 Does not provide services to public 18 26 15 18 15 2 7 48 36 345
2018 Provides services to public 13 25 14 21 16 1 9 43 41 133
2018 Does not provide services to public 15 23 19 19 16 2 6 41 39 272
2017 Provides services to public 11 24 16 21 18 3 7 39 44 136
2017 Does not provide services to public 13 22 14 19 17 2 14 41 42 290

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 8 14 20 22 27 2 8 24 54 167
2019 Does not provide services to public 7 15 15 20 33 2 8 24 60 343
2018 Provides services to public 3 11 17 23 39 1 5 15 66 133
2018 Does not provide services to public 1 8 17 19 45 2 8 10 72 273
2017 Provides services to public 2 4 12 20 56 1 6 6 82 136
2017 Does not provide services to public 1 9 10 16 47 2 13 13 75 287
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