2019 Public Service Employee Survey Results by Theme for Indigenous Services Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	35	9	12	5	0	75	17	133
2019	Health care practitioners	37	47	7	5	4	0	85	9	241
2019	Compliance, inspection and enforcement	28	38	13	18	3	0	66	21	43
2019	Communications or public affairs	35	47	8	5	4	0	82	9	72
2019	Security	36	42	0	22	0	0	78	22	18
2019	Science and technology	27	46	17	7	3	0	73	10	37
2019	Administration and operations	37	37	11	8	6	0	75	14	732
2019	Human resources	39	47	10	5	0	0	86	5	40
2019	Financial management	32	43	11	7	6	0	75	14	222
2019	Procurement	18	56	4	8	14	0	75	21	22
2019	Real property	18	35	23	10	14	0	53	24	27
2019	Information management	43	40	10	5	2	0	83	7	94
2019	Information technology	33	44	10	8	3	0	78	12	80
2019	Evaluation	43	42	8	0	7	0	85	7	12
2019	Data sciences	44	35	14	4	2	0	79	7	46
2019	Policy	39	43	7	5	5	0	82	11	314
2019	Project management	38	42	9	7	3	0	80	11	290
2019	Other services to the public	43	36	9	7	5	1	79	12	181
2019	None of the above	34	44	11	7	4	0	78	11	212
2018	Client contact centre	31	37	19	8	5	0	69	13	159
2018	Health care practitioners	39	38	10	8	5	0	77	12	320
2018	Compliance, inspection and enforcement	23	50	8	13	6	0	72	19	52
2018	Communications or public affairs	26	59	8	4	3	0	86	7	54
2018	Science and technology	24	46	20	8	2	0	70	10	48
2018	Administration and operations	29	44	14	9	5	0	73	13	651
2018	Human resources	46	37	5	8	4	0	83	13	71
2018	Financial management	31	46	12	8	3	0	77	11	192
2018	Procurement	28	50	13	5	5	0	77	9	16
2018	Real property	28	39	23	7	4	0	67	11	26
2018	Information management	35	41	9	10	5	0	76	15	70
2018	Information technology	38	32	17	11	3	0	70	13	42
2018	Data sciences	34	53	2	10	2	0	87	12	53
2018	Policy	34	46	8	9	3	0	80	12	227
2018	Project management	34	44	10	7	5	0	78	12	246
2018	Other services to the public	40	35	12	11	2	0	75	13	148
2018	None of the above	33	35	13	10	8	1	68	18	190

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	31	12	15	9	0	0	63	25	132
2019	Health care practitioners	27	40	16	9	8	0	0	67	17	240
2019	Compliance, inspection and enforcement	28	39	12	10	12	0	0	66	21	43
2019	Communications or public affairs	34	44	14	3	5	0	0	78	8	74
2019	Security	22	40	16	11	11	0	0	62	22	18
2019	Science and technology	20	44	16	12	7	0	0	64	19	37
2019	Administration and operations	37	31	12	11	9	0	0	68	21	731
2019	Human resources	40	35	9	7	9	0	0	74	16	41
2019	Financial management	27	38	17	6	10	1	0	66	17	223
2019	Procurement	18	24	24	20	13	0	0	43	33	22
2019	Real property	23	30	13	15	19	0	0	53	34	25
2019	Information management	45	30	12	8	4	0	1	76	12	94
2019	Information technology	32	41	10	13	4	0	0	73	17	81
2019	Evaluation	36	42	7	8	7	0	0	78	15	12
2019	Data sciences	41	38	13	6	2	0	0	79	8	46
2019	Policy	38	34	9	11	8	0	0	73	18	313
2019	Project management	26	39	12	16	7	0	0	65	23	290
2019	Other services to the public	31	31	12	17	9	0	0	62	26	181
2019	None of the above	25	42	17	12	3	0	0	68	15	212
2018	Client contact centre	25	33	17	10	14	1	0	58	24	158
2018	Health care practitioners	23	38	10	17	12	0	0	61	28	317
2018	Compliance, inspection and enforcement	20	46	11	19	4	0	0	66	23	52
2018	Communications or public affairs	38	44	11	6	2	0	0	82	8	55
2018	Science and technology	27	38	17	11	6	0	0	66	17	46
2018	Administration and operations	28	35	15	12	9	0	0	64	21	653
2018	Human resources	49	33	8	5	4	0	0	83	9	71
2018	Financial management	29	41	11	9	9	1	0	71	18	189
2018	Procurement	37	36	9	0	18	0	0	73	18	16
2018	Real property	20	50	15	4	11	0	0	70	15	26
2018	Information management	30	42	11	13	5	0	0	71	18	69
2018	Information technology	37	35	13	10	5	0	0	72	15	42
2018	Data sciences	36	43	12	8	2	0	0	79	9	53
2018	Policy	33	37	12	10	8	0	0	71	18	227
2018	Project management	20	40	14	16	9	0	0	61	25	247
2018	Other services to the public	30	32	16	13	9	0	0	62	22	149
2018	None of the above	21	43	9	15	12	0	0	64	27	191

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	52	37	4	4	2	0	90	6	132
2019	Health care practitioners	62	33	3	1	0	0	95	1	239
2019	Compliance, inspection and enforcement	49	30	14	5	3	0	79	7	42
2019	Communications or public affairs	40	44	9	3	4	0	85	7	73
2019	Security	33	51	5	11	0	0	84	11	18
2019	Science and technology	47	39	9	3	2	0	86	5	37
2019	Administration and operations	54	32	9	4	2	0	85	5	726
2019	Human resources	62	36	0	2	0	0	98	2	40
2019	Financial management	47	38	9	4	2	0	85	6	221
2019	Procurement	44	38	8	7	3	0	82	10	22
2019	Real property	37	39	5	9	10	0	76	19	27
2019	Information management	56	32	9	1	1	1	88	2	92
2019	Information technology	52	35	12	1	0	0	87	1	80
2019	Evaluation	36	42	22	0	0	0	78	0	12
2019	Data sciences	51	35	12	2	0	0	86	2	46
2019	Policy	52	33	9	3	2	0	86	6	312
2019	Project management	53	33	8	4	1	0	86	5	286
2019	Other services to the public	59	26	10	4	1	0	85	5	181
2019	None of the above	55	28	10	4	2	0	83	7	210
2018	Client contact centre	51	34	10	5	0	0	85	5	157
2018	Health care practitioners	64	25	5	5	1	0	89	6	316
2018	Compliance, inspection and enforcement	43	42	12	2	0	0	86	2	52
2018	Communications or public affairs	36	47	9	8	0	0	83	8	56
2018	Science and technology	39	48	10	2	0	0	88	2	46
2018	Administration and operations	47	34	14	2	2	0	82	4	647
2018	Human resources	63	28	5	3	2	0	90	5	70
2018	Financial management	51	31	11	6	1	0	82	7	187
2018	Procurement	28	58	5	5	5	0	86	9	16
2018	Real property	49	42	9	0	0	0	91	0	26
2018	Information management	64	27	10	0	0	0	90	0	69
2018	Information technology	56	28	8	4	4	0	84	8	42
2018	Data sciences	46	43	7	5	0	0	89	5	53
2018	Policy	46	38	11	3	1	0	85	4	230
2018	Project management	49	35	9	7	1	0	84	7	245
2018	Other services to the public	54	32	7	3	5	0	85	8	149
2018	None of the above	50	36	8	5	2	0	86	7	191

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	42	34	16	5	3	0	76	8	133
2019	Health care practitioners	45	44	6	3	1	0	89	5	241
2019	Compliance, inspection and enforcement	36	39	13	9	3	0	76	12	43
2019	Communications or public affairs	36	48	8	4	4	0	84	8	74
2019	Security	36	31	16	16	0	0	67	16	18
2019	Science and technology	28	46	18	9	0	0	73	9	37
2019	Administration and operations	45	36	9	6	4	0	81	10	732
2019	Human resources	51	40	7	2	0	0	91	2	41
2019	Financial management	39	40	11	5	5	0	79	10	223
2019	Procurement	12	65	3	7	13	0	77	20	22
2019	Real property	20	38	23	9	10	0	58	19	27
2019	Information management	50	41	4	4	1	0	91	5	94
2019	Information technology	40	45	10	3	1	0	85	5	80
2019	Evaluation	36	50	7	0	7	0	85	7	12
2019	Data sciences	44	43	11	2	0	0	87	2	46
2019	Policy	44	35	9	8	4	0	79	12	314
2019	Project management	40	40	11	6	3	0	80	8	290
2019	Other services to the public	45	35	9	7	4	0	80	11	181
2019	None of the above	41	38	12	7	1	0	79	8	211
2018	Client contact centre	38	34	15	8	5	0	72	13	159
2018	Health care practitioners	46	36	8	8	3	0	82	10	318
2018	Compliance, inspection and enforcement	34	46	13	4	2	0	81	6	52
2018	Communications or public affairs	33	53	8	5	1	0	85	7	56
2018	Science and technology	40	37	17	2	4	0	78	5	47
2018	Administration and operations	36	39	14	7	4	0	75	11	656
2018	Human resources	51	38	3	6	2	0	89	8	71
2018	Financial management	35	41	12	7	4	0	77	11	189
2018	Procurement	31	42	13	0	14	0	73	14	16
2018	Real property	33	46	10	7	4	0	79	11	26
2018	Information management	46	35	13	5	2	0	80	6	69
2018	Information technology	50	24	14	8	4	0	74	12	42
2018	Data sciences	39	47	5	9	0	0	86	9	53
2018	Policy	37	39	13	9	2	0	76	11	230
2018	Project management	32	45	13	8	2	0	77	10	246
2018	Other services to the public	47	32	10	8	4	0	79	12	150
2018	None of the above	36	41	11	7	4	1	77	12	191

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	27	13	14	10	1	0	63	24	132
2019	Health care practitioners	26	34	22	9	8	1	0	60	18	241
2019	Compliance, inspection and enforcement	30	29	18	17	6	0	0	59	24	42
2019	Communications or public affairs	27	28	18	16	8	2	0	57	24	75
2019	Security	27	29	11	11	22	0	0	56	33	18
2019	Science and technology	19	29	27	15	10	0	0	48	25	37
2019	Administration and operations	34	27	19	12	8	0	0	61	19	731
2019	Human resources	27	34	25	2	11	0	0	61	14	41
2019	Financial management	30	31	21	7	11	1	0	61	17	225
2019	Procurement	9	28	22	11	30	0	0	37	41	22
2019	Real property	19	12	28	22	18	0	0	31	40	27
2019	Information management	42	39	11	4	4	0	0	81	7	93
2019	Information technology	34	37	10	13	4	1	0	72	18	81
2019	Evaluation	36	13	22	22	7	0	0	49	30	12
2019	Data sciences	33	32	25	8	2	0	0	64	11	46
2019	Policy	24	35	20	11	9	0	0	59	20	315
2019	Project management	25	32	23	13	8	0	0	56	21	290
2019	Other services to the public	29	31	16	12	10	0	0	61	23	179
2019	None of the above	32	33	14	12	7	1	0	66	19	213
2018	Client contact centre	24	32	23	6	14	0	1	57	20	160
2018	Health care practitioners	26	31	21	11	11	0	0	57	22	323
2018	Compliance, inspection and enforcement	31	31	12	17	9	0	0	62	26	52
2018	Communications or public affairs	29	38	16	12	4	2	0	67	16	55
2018	Science and technology	32	32	16	10	10	0	0	63	21	46
2018	Administration and operations	30	32	17	11	8	0	0	63	20	647
2018	Human resources	42	33	13	8	4	1	0	75	11	71
2018	Financial management	25	34	20	11	9	1	0	59	20	190
2018	Procurement	17	36	28	0	18	0	0	53	18	16
2018	Real property	22	16	37	14	11	0	0	38	25	25
2018	Information management	42	33	15	6	3	2	0	76	8	71
2018	Information technology	31	31	24	6	5	3	0	64	12	41
2018	Data sciences	38	44	5	9	4	0	0	82	13	52
2018	Policy	16	37	24	14	8	0	0	54	22	228
2018	Project management	22	31	19	16	12	0	0	53	28	246
2018	Other services to the public	33	28	19	12	8	1	0	61	20	150
2018	None of the above	26	24	21	15	12	1	0	51	27	192

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	37	27	16	14	6	0	0	64	20	130
2019	Health care practitioners	26	37	18	11	8	0	0	63	20	239
2019	Compliance, inspection and enforcement	26	37	21	11	5	0	0	63	16	43
2019	Communications or public affairs	30	32	16	16	6	0	0	62	22	75
2019	Security	32	24	6	22	16	0	0	56	38	18
2019	Science and technology	19	32	24	15	10	0	0	52	25	37
2019	Administration and operations	33	29	17	13	7	0	0	63	19	731
2019	Human resources	29	45	14	2	9	0	0	74	11	41
2019	Financial management	28	35	18	8	10	0	0	64	18	225
2019	Procurement	9	32	22	7	30	0	0	41	37	22
2019	Real property	19	22	24	22	14	0	0	41	36	27
2019	Information management	42	42	7	4	5	0	0	84	8	94
2019	Information technology	29	39	13	11	6	0	1	69	17	81
2019	Evaluation	28	20	22	7	22	0	0	49	30	12
2019	Data sciences	31	44	13	8	4	0	0	75	13	46
2019	Policy	26	39	13	14	8	0	0	65	22	314
2019	Project management	27	34	19	14	6	0	0	61	21	288
2019	Other services to the public	29	36	16	13	7	0	0	65	20	178
2019	None of the above	31	31	21	11	6	0	0	63	17	212
2018	Client contact centre	25	38	19	9	10	0	0	63	19	159
2018	Health care practitioners	26	31	20	14	9	0	0	56	24	320
2018	Compliance, inspection and enforcement	31	32	11	20	6	0	0	63	26	52
2018	Communications or public affairs	27	47	13	10	4	0	0	74	13	54
2018	Science and technology	37	32	10	14	7	0	0	69	21	46
2018	Administration and operations	29	34	18	12	7	0	0	63	19	648
2018	Human resources	40	31	15	9	5	1	0	71	14	71
2018	Financial management	25	37	20	9	8	1	0	63	17	189
2018	Procurement	17	45	20	0	18	0	0	62	18	16
2018	Real property	23	23	25	20	9	0	0	46	29	24
2018	Information management	34	35	19	7	3	2	0	71	10	70
2018	Information technology	31	34	27	3	5	0	0	65	8	41
2018	Data sciences	39	39	9	9	5	0	0	78	14	53
2018	Policy	19	39	21	14	7	0	0	58	21	227
2018	Project management	24	34	16	15	11	0	0	58	26	244
2018	Other services to the public	28	32	21	13	5	1	0	61	18	150
2018	None of the above	25	28	23	16	6	0	0	54	23	193

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	20	20	14	13	4	0	52	28	132
2019	Health care practitioners	27	26	19	15	10	2	0	55	26	241
2019	Compliance, inspection and enforcement	34	20	26	10	9	0	0	55	19	43
2019	Communications or public affairs	26	15	19	21	14	5	0	44	36	75
2019	Security	41	15	11	11	22	0	0	56	33	18
2019	Science and technology	16	33	19	12	20	0	0	49	32	37
2019	Administration and operations	32	24	19	12	11	3	0	57	24	731
2019	Human resources	27	27	24	9	11	0	2	55	21	41
2019	Financial management	30	25	17	13	12	3	0	57	25	225
2019	Procurement	18	26	6	3	41	6	0	47	46	22
2019	Real property	18	22	27	15	18	0	0	39	33	27
2019	Information management	34	33	16	9	4	3	1	70	13	93
2019	Information technology	28	27	22	10	7	6	0	58	19	81
2019	Evaluation	28	15	35	15	7	0	0	43	22	12
2019	Data sciences	27	25	25	11	6	7	0	55	18	45
2019	Policy	27	30	14	15	11	3	1	59	26	315
2019	Project management	28	25	15	16	12	3	1	55	29	290
2019	Other services to the public	29	26	20	10	13	3	0	56	23	180
2019	None of the above	33	22	22	10	10	3	0	57	21	211
2018	Client contact centre	26	24	19	12	16	3	0	52	29	160
2018	Health care practitioners	29	23	17	15	13	3	1	54	28	322
2018	Compliance, inspection and enforcement	30	27	15	18	10	1	0	58	28	52
2018	Communications or public affairs	30	27	11	19	7	6	0	61	27	55
2018	Science and technology	30	27	15	9	17	2	0	58	27	45
2018	Administration and operations	28	24	19	13	11	3	0	54	26	653
2018	Human resources	36	24	18	13	6	4	0	62	19	71
2018	Financial management	25	22	21	15	13	4	0	48	30	191
2018	Procurement	18	31	11	13	18	9	0	54	35	16
2018	Real property	24	18	23	14	20	0	0	42	34	25
2018	Information management	37	28	17	7	8	4	0	67	15	70
2018	Information technology	20	32	16	17	6	9	0	57	25	42
2018	Data sciences	37	18	19	10	12	3	0	57	23	53
2018	Policy	22	24	23	12	13	6	0	49	26	229
2018	Project management	24	22	21	16	13	3	0	48	30	246
2018	Other services to the public	34	18	23	12	11	3	0	54	23	150
2018	None of the above	21	23	21	18	14	2	0	46	33	193

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	37	28	17	7	6	0	5	69	13	132
2019	Health care practitioners	50	35	10	3	2	0	0	85	5	239
2019	Compliance, inspection and enforcement	46	31	17	3	0	0	3	79	3	42
2019	Communications or public affairs	62	20	11	3	1	1	1	84	4	75
2019	Security	59	19	16	0	0	0	6	83	0	18
2019	Science and technology	51	35	7	4	3	0	0	86	7	37
2019	Administration and operations	48	23	18	3	3	1	2	74	7	734
2019	Human resources	42	30	12	2	4	0	10	79	7	41
2019	Financial management	51	27	9	3	6	2	3	81	9	225
2019	Procurement	42	27	25	6	0	0	0	69	6	22
2019	Real property	31	24	18	20	7	0	0	55	28	27
2019	Information management	51	18	15	6	2	1	6	74	9	94
2019	Information technology	53	33	8	2	2	1	0	87	5	81
2019	Evaluation	65	15	21	0	0	0	0	79	0	12
2019	Data sciences	50	19	18	6	0	4	4	74	6	46
2019	Policy	59	23	10	3	3	0	1	84	6	315
2019	Project management	52	30	9	4	3	1	1	84	7	289
2019	Other services to the public	41	24	21	4	6	2	3	68	10	179
2019	None of the above	44	33	11	3	2	1	6	83	5	213

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	25	10	9	9	2	1	71	18	133
2019	Health care practitioners	49	26	11	6	6	2	0	76	12	241
2019	Compliance, inspection and enforcement	49	31	13	4	3	0	0	80	7	43
2019	Communications or public affairs	57	19	10	7	6	1	0	76	13	75
2019	Security	52	21	0	16	11	0	0	73	27	18
2019	Science and technology	24	43	16	7	10	0	0	67	17	37
2019	Administration and operations	50	24	13	7	5	1	1	75	12	730
2019	Human resources	50	26	12	0	9	0	3	78	10	39
2019	Financial management	46	31	8	7	6	1	1	78	13	224
2019	Procurement	42	43	9	0	6	0	0	85	6	22
2019	Real property	38	19	18	15	11	0	0	57	26	27
2019	Information management	56	31	5	5	2	0	1	88	6	93
2019	Information technology	43	38	11	2	5	0	1	82	7	81
2019	Evaluation	65	20	0	15	0	0	0	85	15	12
2019	Data sciences	47	30	14	2	2	4	0	81	4	46
2019	Policy	52	28	9	6	4	1	0	81	10	314
2019	Project management	45	28	10	8	5	1	2	76	14	290
2019	Other services to the public	42	25	15	9	6	2	0	70	15	179
2019	None of the above	43	31	13	6	6	0	1	74	12	213
2018	Client contact centre	39	27	14	10	8	1	1	67	19	159
2018	Health care practitioners	48	26	11	9	6	0	0	74	15	321
2018	Compliance, inspection and enforcement	41	44	11	1	1	1	0	86	3	50
2018	Communications or public affairs	54	22	5	9	5	1	3	80	15	56
2018	Science and technology	45	34	6	6	7	2	0	80	14	46
2018	Administration and operations	45	26	14	7	6	1	0	72	14	647
2018	Human resources	57	27	11	4	0	0	2	85	4	70
2018	Financial management	45	31	11	6	6	1	1	77	12	188
2018	Procurement	82	0	5	9	5	0	0	82	13	16
2018	Real property	30	34	21	7	0	7	0	69	8	26
2018	Information management	46	34	7	6	4	3	0	82	10	69
2018	Information technology	52	23	10	10	0	4	0	79	11	42
2018	Data sciences	50	26	7	8	3	0	6	81	12	52
2018	Policy	50	29	5	9	6	1	0	80	15	225
2018	Project management	40	31	14	8	5	2	0	72	14	246
2018	Other services to the public	43	31	10	10	6	1	0	74	16	149
2018	None of the above	38	30	10	10	4	6	1	73	16	189

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	43	26	11	9	9	0	2	71	18	132
2019	Health care practitioners	40	32	11	11	5	1	0	73	16	237
2019	Compliance, inspection and enforcement	39	38	10	13	0	0	0	77	13	43
2019	Communications or public affairs	53	20	9	14	3	1	0	74	17	74
2019	Security	46	10	5	33	5	0	0	56	38	18
2019	Science and technology	24	35	12	19	10	0	0	60	28	37
2019	Administration and operations	45	29	10	8	7	1	0	74	15	728
2019	Human resources	54	21	11	5	6	0	2	77	12	41
2019	Financial management	43	29	9	10	8	0	0	72	19	224
2019	Procurement	35	40	15	4	6	0	0	75	10	22
2019	Real property	27	28	20	14	11	0	0	56	25	27
2019	Information management	55	29	6	5	2	0	2	86	8	93
2019	Information technology	37	44	12	5	2	0	0	81	7	80
2019	Evaluation	65	15	13	7	0	0	0	80	7	12
2019	Data sciences	46	23	15	8	4	2	2	72	13	45
2019	Policy	48	29	6	8	7	0	0	78	16	312
2019	Project management	39	33	10	10	6	1	1	74	15	289
2019	Other services to the public	44	25	13	7	10	0	0	70	18	178
2019	None of the above	40	34	12	8	5	0	2	75	13	212
2018	Client contact centre	35	37	11	10	8	0	0	72	18	160
2018	Health care practitioners	46	23	15	8	8	0	0	69	16	319
2018	Compliance, inspection and enforcement	40	47	13	0	0	0	0	87	0	50
2018	Communications or public affairs	38	44	3	6	5	0	4	86	11	55
2018	Science and technology	43	25	16	10	5	2	0	69	15	45
2018	Administration and operations	42	29	11	11	7	1	0	71	18	645
2018	Human resources	51	33	12	3	1	0	0	84	4	70
2018	Financial management	40	29	9	12	9	0	0	70	21	187
2018	Procurement	68	18	0	0	13	0	0	87	13	16
2018	Real property	41	29	13	13	0	4	0	73	14	26
2018	Information management	45	34	8	5	6	2	0	80	12	70
2018	Information technology	47	28	9	8	3	2	3	79	11	42
2018	Data sciences	49	28	7	10	0	0	6	82	11	51
2018	Policy	42	33	8	9	7	1	0	76	15	225
2018	Project management	33	38	10	11	7	0	0	71	19	246
2018	Other services to the public	50	22	10	8	10	0	0	72	18	149
2018	None of the above	31	30	11	17	6	3	1	64	25	190

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	29	8	9	7	0	0	76	16	132
2019	Health care practitioners	49	28	10	8	5	0	0	77	13	240
2019	Compliance, inspection and enforcement	62	18	10	3	8	0	0	80	10	43
2019	Communications or public affairs	52	24	14	6	4	0	0	76	10	75
2019	Security	57	16	11	11	5	0	0	73	16	18
2019	Science and technology	35	38	7	14	5	0	0	73	20	37
2019	Administration and operations	54	23	8	7	6	1	0	78	14	733
2019	Human resources	59	23	9	7	2	0	0	82	9	41
2019	Financial management	49	27	10	5	8	0	0	76	14	223
2019	Procurement	37	50	9	3	0	0	0	88	3	22
2019	Real property	35	27	11	9	18	0	0	61	27	27
2019	Information management	59	26	7	4	2	1	1	86	7	94
2019	Information technology	55	29	8	6	2	0	0	84	8	81
2019	Evaluation	65	27	7	0	0	0	0	93	0	12
2019	Data sciences	43	37	8	10	2	0	0	80	12	46
2019	Policy	51	28	9	5	6	0	0	79	11	313
2019	Project management	47	28	11	8	5	0	1	76	13	289
2019	Other services to the public	47	25	15	6	8	0	0	71	14	180
2019	None of the above	49	30	8	7	5	0	0	80	12	213
2018	Client contact centre	41	26	17	8	9	0	0	66	16	160
2018	Health care practitioners	50	22	11	7	9	0	0	72	16	321
2018	Compliance, inspection and enforcement	43	43	11	1	1	0	0	86	3	50
2018	Communications or public affairs	49	24	6	12	5	0	3	76	18	56
2018	Science and technology	42	34	10	7	6	0	0	77	13	45
2018	Administration and operations	49	22	13	8	7	0	0	72	15	646
2018	Human resources	63	25	7	4	1	0	0	88	5	70
2018	Financial management	45	32	9	7	6	0	0	77	13	188
2018	Procurement	73	9	0	0	18	0	0	82	18	16
2018	Real property	38	28	15	14	0	4	0	69	15	26
2018	Information management	55	28	7	4	7	0	0	82	11	69
2018	Information technology	53	25	13	9	0	0	0	78	9	42
2018	Data sciences	64	23	9	4	1	0	0	87	5	51
2018	Policy	47	29	7	9	6	0	0	77	16	225
2018	Project management	41	32	11	9	6	1	0	74	16	247
2018	Other services to the public	50	22	12	5	11	0	0	72	16	149
2018	None of the above	43	29	9	8	5	4	1	76	14	191

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	23	20	9	7	1	0	63	17	133
2019	Health care practitioners	22	34	16	10	8	9	0	62	20	241
2019	Compliance, inspection and enforcement	22	40	13	11	0	11	3	72	13	43
2019	Communications or public affairs	35	30	14	9	9	2	0	67	19	75
2019	Security	31	10	27	16	16	0	0	41	33	18
2019	Science and technology	37	36	15	3	5	5	0	76	8	37
2019	Administration and operations	32	32	14	10	8	3	0	66	19	731
2019	Human resources	20	36	11	13	12	7	0	61	27	41
2019	Financial management	29	33	17	12	6	4	0	65	18	225
2019	Procurement	6	35	41	11	7	0	0	41	18	22
2019	Real property	17	40	18	16	5	3	0	59	22	27
2019	Information management	34	32	18	5	6	3	1	69	11	94
2019	Information technology	36	18	22	11	6	7	0	58	19	81
2019	Evaluation	41	15	22	7	7	7	0	60	16	12
2019	Data sciences	37	27	20	6	0	10	0	71	7	46
2019	Policy	31	40	12	8	8	1	0	72	16	312
2019	Project management	27	34	15	11	8	5	0	64	20	290
2019	Other services to the public	28	31	21	7	8	5	0	62	16	177
2019	None of the above	34	34	10	11	6	3	0	71	18	211
2018	Client contact centre	32	31	17	9	8	2	0	65	17	161
2018	Health care practitioners	28	27	18	11	11	5	0	58	23	321
2018	Compliance, inspection and enforcement	26	34	17	6	8	9	0	66	15	52
2018	Communications or public affairs	15	35	24	11	5	9	0	56	18	56
2018	Science and technology	31	25	23	6	6	9	0	62	13	47
2018	Administration and operations	27	34	17	10	8	3	0	64	19	652
2018	Human resources	20	36	14	10	5	16	0	66	17	70
2018	Financial management	26	29	18	14	7	4	1	58	23	191
2018	Procurement	37	18	9	9	18	9	0	61	30	16
2018	Real property	17	38	23	7	10	7	0	58	18	26
2018	Information management	29	39	12	7	3	11	0	76	11	71
2018	Information technology	27	27	14	4	10	19	0	65	17	42
2018	Data sciences	37	39	8	5	4	5	0	81	10	53
2018	Policy	30	30	17	12	9	2	0	61	22	229
2018	Project management	22	35	17	14	10	3	0	59	24	248
2018	Other services to the public	31	24	23	12	7	1	1	57	20	150
2018	None of the above	20	34	16	14	11	5	1	57	26	194

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	27	18	9	10	1	0	63	19	133
2019	Health care practitioners	22	32	19	12	13	2	0	56	25	238
2019	Compliance, inspection and enforcement	24	31	15	20	3	5	3	60	24	43
2019	Communications or public affairs	31	30	16	14	8	1	0	62	22	75
2019	Security	25	16	27	16	16	0	0	41	33	18
2019	Science and technology	26	40	19	3	10	0	2	67	13	37
2019	Administration and operations	30	32	15	11	9	2	0	63	21	731
2019	Human resources	23	34	14	14	10	2	3	61	25	40
2019	Financial management	25	35	14	15	8	3	0	62	24	225
2019	Procurement	12	43	31	4	10	0	0	55	14	22
2019	Real property	17	28	15	30	10	0	0	45	40	27
2019	Information management	35	33	14	7	10	0	1	69	17	93
2019	Information technology	30	36	12	14	6	2	0	68	20	81
2019	Evaluation	28	27	7	22	15	0	0	56	37	12
2019	Data sciences	37	26	17	6	8	6	0	67	15	46
2019	Policy	28	37	14	12	9	1	0	66	21	312
2019	Project management	22	34	14	16	11	2	0	57	28	290
2019	Other services to the public	28	33	14	13	8	4	0	63	22	178
2019	None of the above	28	33	18	12	6	2	0	62	19	211
2018	Client contact centre	30	32	15	13	10	0	0	61	23	162
2018	Health care practitioners	26	27	16	15	15	1	0	54	30	323
2018	Compliance, inspection and enforcement	27	28	16	17	8	5	0	58	26	52
2018	Communications or public affairs	20	35	22	13	3	6	0	59	18	56
2018	Science and technology	29	26	28	7	9	0	0	55	17	45
2018	Administration and operations	26	34	18	11	10	1	0	61	21	656
2018	Human resources	28	25	21	7	5	8	6	62	14	69
2018	Financial management	24	33	15	13	12	2	1	60	25	192
2018	Procurement	33	22	9	0	27	9	0	61	30	16
2018	Real property	18	33	22	9	15	4	0	53	25	26
2018	Information management	31	36	16	8	5	4	0	70	13	71
2018	Information technology	20	35	16	5	10	14	0	64	18	42
2018	Data sciences	32	44	4	5	9	5	0	80	16	53
2018	Policy	23	37	15	15	10	0	0	60	25	228
2018	Project management	20	32	20	14	13	1	0	52	27	249
2018	Other services to the public	29	31	15	15	9	1	1	60	25	149
2018	None of the above	18	28	19	17	14	4	0	48	32	192

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	27	29	18	13	10	3	0	58	23	133
2019	Health care practitioners	17	30	19	15	14	5	0	49	31	239
2019	Compliance, inspection and enforcement	20	28	17	15	11	7	3	53	28	43
2019	Communications or public affairs	16	37	13	16	13	4	0	56	31	74
2019	Security	16	5	31	32	11	5	0	23	45	18
2019	Science and technology	17	34	23	11	13	2	0	52	25	37
2019	Administration and operations	23	31	16	15	10	4	0	56	27	730
2019	Human resources	21	25	17	15	15	7	0	49	33	41
2019	Financial management	18	24	24	18	11	5	0	45	31	224
2019	Procurement	12	15	45	17	10	0	0	28	27	22
2019	Real property	22	20	20	22	14	3	0	43	37	27
2019	Information management	22	33	19	10	10	4	1	58	22	94
2019	Information technology	24	28	20	16	7	5	0	55	24	80
2019	Evaluation	28	7	15	22	15	13	0	41	42	12
2019	Data sciences	26	24	23	10	6	10	0	56	18	46
2019	Policy	18	38	14	18	8	3	0	58	27	313
2019	Project management	14	31	21	17	14	3	0	46	32	290
2019	Other services to the public	21	25	24	14	10	8	0	49	25	176
2019	None of the above	22	31	18	14	12	4	0	55	26	210
2018	Client contact centre	20	34	18	14	11	3	0	56	26	160
2018	Health care practitioners	17	25	19	17	17	4	0	44	36	323
2018	Compliance, inspection and enforcement	22	29	19	14	10	5	0	54	26	52
2018	Communications or public affairs	11	32	20	19	6	12	0	49	28	55
2018	Science and technology	15	30	29	7	14	4	0	48	22	47
2018	Administration and operations	18	30	19	17	10	4	0	51	29	651
2018	Human resources	23	28	18	15	7	10	0	56	24	69
2018	Financial management	17	26	22	19	12	3	1	45	32	191
2018	Procurement	29	17	13	13	18	9	0	51	35	16
2018	Real property	10	21	27	8	19	16	0	37	32	26
2018	Information management	21	27	26	5	8	13	0	56	15	71
2018	Information technology	14	30	17	10	13	15	0	52	28	42
2018	Data sciences	25	34	14	9	9	9	0	65	20	52
2018	Policy	14	31	17	22	13	3	0	46	36	229
2018	Project management	11	31	24	18	14	2	0	43	33	247
2018	Other services to the public	20	35	19	15	9	1	1	56	24	150
2018	None of the above	13	24	23	17	15	7	0	41	34	193

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	28	18	21	11	2	0	49	33	132
2019	Health care practitioners	16	32	18	19	13	1	0	50	32	241
2019	Compliance, inspection and enforcement	15	20	19	34	3	7	3	39	40	43
2019	Communications or public affairs	19	29	13	23	12	4	0	50	37	75
2019	Security	22	0	31	26	16	5	0	23	45	18
2019	Science and technology	12	36	22	13	13	5	0	50	27	37
2019	Administration and operations	20	30	17	17	12	3	0	52	30	729
2019	Human resources	20	30	16	13	18	2	0	52	32	41
2019	Financial management	19	27	18	22	11	2	0	47	34	225
2019	Procurement	15	16	36	13	20	0	0	31	33	22
2019	Real property	17	19	17	33	14	0	0	37	47	27
2019	Information management	23	32	14	17	11	3	0	56	29	94
2019	Information technology	18	33	21	16	9	2	0	52	26	80
2019	Evaluation	15	20	20	22	22	0	0	36	44	12
2019	Data sciences	27	24	21	10	9	10	0	57	20	46
2019	Policy	19	34	17	18	12	2	0	53	30	313
2019	Project management	17	27	16	23	15	2	0	45	39	289
2019	Other services to the public	17	28	22	16	12	5	0	47	30	177
2019	None of the above	22	27	16	20	13	2	0	50	34	211
2018	Client contact centre	16	35	19	15	14	1	0	51	29	162
2018	Health care practitioners	17	28	14	20	20	1	0	45	40	322
2018	Compliance, inspection and enforcement	12	30	21	17	18	2	0	43	36	52
2018	Communications or public affairs	8	37	22	26	5	3	0	46	32	56
2018	Science and technology	11	36	24	16	12	0	0	48	28	47
2018	Administration and operations	18	30	17	19	14	2	0	49	34	654
2018	Human resources	18	31	9	21	7	13	0	57	33	69
2018	Financial management	14	30	17	22	14	2	0	45	37	192
2018	Procurement	42	4	13	0	32	9	0	51	35	16
2018	Real property	22	15	35	5	19	3	0	38	26	26
2018	Information management	19	34	14	17	12	4	0	55	30	70
2018	Information technology	14	31	20	14	13	8	0	49	29	42
2018	Data sciences	20	30	9	21	18	3	0	51	39	53
2018	Policy	11	33	18	23	13	0	0	45	37	228
2018	Project management	12	26	20	24	16	1	0	38	41	248
2018	Other services to the public	17	37	14	13	16	2	1	56	30	149
2018	None of the above	12	27	16	17	23	5	0	41	42	193

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	33	31	13	13	11	0	0	63	24	133
2019	Health care practitioners	23	39	17	12	10	0	0	61	22	240
2019	Compliance, inspection and enforcement	21	36	20	20	4	0	0	56	24	43
2019	Communications or public affairs	34	31	19	14	3	0	0	64	17	74
2019	Security	32	16	6	35	12	0	0	48	46	17
2019	Science and technology	20	45	11	17	8	0	0	65	24	37
2019	Administration and operations	32	33	13	13	9	0	0	65	22	731
2019	Human resources	25	38	21	9	7	0	0	63	16	40
2019	Financial management	23	42	15	8	11	0	0	66	20	223
2019	Procurement	19	14	34	24	10	0	0	33	34	22
2019	Real property	21	37	10	19	14	0	0	57	33	27
2019	Information management	39	28	14	12	8	0	0	67	19	94
2019	Information technology	22	44	17	10	6	0	0	67	16	81
2019	Evaluation	36	42	15	0	7	0	0	78	7	12
2019	Data sciences	45	37	9	8	2	0	0	82	10	46
2019	Policy	35	40	9	9	7	0	0	75	16	314
2019	Project management	26	35	13	16	10	0	0	61	26	289
2019	Other services to the public	28	31	18	15	7	0	0	59	22	181
2019	None of the above	27	38	15	13	6	0	0	65	19	212
2018	Client contact centre	23	33	17	11	17	0	0	55	28	162
2018	Health care practitioners	24	30	15	17	14	0	0	54	31	322
2018	Compliance, inspection and enforcement	25	37	16	14	7	0	0	63	22	52
2018	Communications or public affairs	40	31	16	9	3	0	0	71	13	56
2018	Science and technology	24	29	35	7	4	0	0	53	11	48
2018	Administration and operations	27	31	17	12	13	1	0	58	25	654
2018	Human resources	44	28	10	14	2	1	0	73	17	70
2018	Financial management	28	33	16	12	11	0	0	61	23	192
2018	Procurement	37	32	9	9	13	0	0	68	23	16
2018	Real property	22	43	18	9	8	0	0	64	17	26
2018	Information management	30	39	13	9	9	0	0	69	18	70
2018	Information technology	30	26	23	13	5	3	0	58	18	42
2018	Data sciences	32	44	9	13	3	0	0	75	16	53
2018	Policy	30	37	13	12	8	0	0	67	20	228
2018	Project management	20	35	18	17	10	0	0	55	27	244
2018	Other services to the public	25	37	14	14	9	1	1	62	23	147
2018	None of the above	23	37	16	14	7	2	1	62	22	192

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	37	42	4	8	9	0	0	79	17	131
2019	Health care practitioners	32	44	11	10	3	0	0	76	13	239
2019	Compliance, inspection and enforcement	24	43	14	13	7	0	0	67	20	43
2019	Communications or public affairs	23	38	12	17	10	0	0	61	27	74
2019	Security	43	12	11	23	12	0	0	55	35	17
2019	Science and technology	14	58	12	8	9	0	0	71	16	37
2019	Administration and operations	33	36	11	14	6	0	0	69	21	728
2019	Human resources	37	47	7	4	5	0	0	84	9	40
2019	Financial management	25	44	12	11	8	0	0	69	19	221
2019	Procurement	13	42	21	11	13	0	0	55	24	22
2019	Real property	8	40	15	23	14	0	0	48	37	27
2019	Information management	33	43	9	9	6	0	0	76	16	94
2019	Information technology	30	47	12	7	5	0	0	77	11	81
2019	Evaluation	28	42	22	0	7	0	0	70	7	12
2019	Data sciences	31	48	11	6	4	0	0	79	11	45
2019	Policy	24	45	14	12	5	0	0	69	17	314
2019	Project management	23	38	12	17	9	0	0	61	26	290
2019	Other services to the public	35	40	9	12	5	0	0	75	16	181
2019	None of the above	30	35	15	14	6	0	0	65	20	211
2018	Client contact centre	33	45	12	5	5	0	0	78	10	160
2018	Health care practitioners	31	42	12	8	7	0	0	73	15	317
2018	Compliance, inspection and enforcement	32	41	11	11	5	0	0	73	16	52
2018	Communications or public affairs	14	40	24	19	3	0	0	54	22	56
2018	Science and technology	17	54	16	11	2	0	0	71	13	48
2018	Administration and operations	27	43	11	13	7	0	0	69	20	655
2018	Human resources	34	43	5	13	4	0	1	78	17	70
2018	Financial management	22	47	15	10	5	0	0	70	15	192
2018	Procurement	15	58	13	5	9	0	0	73	14	16
2018	Real property	20	47	16	14	4	0	0	67	18	26
2018	Information management	31	44	7	13	4	0	0	76	17	70
2018	Information technology	29	37	19	11	4	0	0	66	15	42
2018	Data sciences	28	51	10	8	3	0	0	79	11	53
2018	Policy	21	40	16	15	8	0	0	61	23	227
2018	Project management	20	38	13	19	10	0	0	58	29	246
2018	Other services to the public	20	47	8	16	8	1	0	68	25	147
2018	None of the above	22	36	14	13	14	1	0	59	28	193

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	30	10	8	7	0	0	74	15	133
2019	Health care practitioners	47	29	12	5	6	0	0	77	11	240
2019	Compliance, inspection and enforcement	43	38	7	6	6	0	0	82	12	43
2019	Communications or public affairs	47	27	9	10	5	1	0	75	15	75
2019	Security	46	10	27	11	5	0	0	56	16	18
2019	Science and technology	28	35	15	15	8	0	0	63	22	37
2019	Administration and operations	43	28	13	9	7	0	0	71	16	731
2019	Human resources	42	35	5	7	9	0	3	79	17	40
2019	Financial management	44	27	12	9	8	0	0	71	17	224
2019	Procurement	32	27	21	11	6	3	0	61	17	22
2019	Real property	23	32	20	12	14	0	0	55	25	27
2019	Information management	50	29	7	6	3	3	2	83	9	94
2019	Information technology	36	40	15	5	4	0	0	76	9	81
2019	Evaluation	58	35	0	7	0	0	0	93	7	12
2019	Data sciences	43	37	12	6	0	2	0	82	6	46
2019	Policy	43	35	8	7	6	0	1	79	13	313
2019	Project management	39	29	14	10	6	0	1	69	17	289
2019	Other services to the public	38	22	21	8	11	0	1	60	19	179
2019	None of the above	39	34	12	9	5	0	1	74	14	211
2018	Client contact centre	34	31	17	10	7	0	0	66	17	159
2018	Health care practitioners	42	28	12	10	8	0	0	70	18	321
2018	Compliance, inspection and enforcement	32	52	9	6	1	0	0	84	8	50
2018	Communications or public affairs	35	40	11	5	5	0	3	78	11	56
2018	Science and technology	37	34	13	10	4	2	0	72	15	46
2018	Administration and operations	39	30	12	10	8	0	0	69	18	648
2018	Human resources	49	29	8	10	1	1	2	80	12	70
2018	Financial management	42	31	9	9	7	1	0	74	17	189
2018	Procurement	51	31	5	0	13	0	0	82	13	16
2018	Real property	26	40	19	10	0	4	0	69	11	26
2018	Information management	45	31	6	10	8	0	0	76	18	70
2018	Information technology	31	39	16	8	3	0	3	72	11	42
2018	Data sciences	51	27	9	5	3	0	6	83	8	52
2018	Policy	34	41	9	10	5	1	0	76	15	225
2018	Project management	27	36	16	11	8	1	0	64	19	247
2018	Other services to the public	38	35	9	11	7	0	0	73	18	149
2018	None of the above	31	38	8	11	7	4	0	72	19	191

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	26	40	13	17	4	0	0	66	21	133
2019	Health care practitioners	25	46	12	14	3	0	0	71	17	238
2019	Compliance, inspection and enforcement	28	37	13	17	4	0	0	65	22	43
2019	Communications or public affairs	11	51	13	21	4	0	0	61	25	73
2019	Security	26	25	0	22	27	0	0	51	49	18
2019	Science and technology	22	32	16	21	8	0	0	55	29	36
2019	Administration and operations	26	37	12	17	9	0	0	62	25	727
2019	Human resources	34	48	11	4	2	0	0	82	7	41
2019	Financial management	24	39	10	15	12	0	0	63	27	224
2019	Procurement	7	30	18	19	27	0	0	37	45	21
2019	Real property	16	33	26	8	16	0	0	49	25	27
2019	Information management	33	30	13	15	9	0	0	63	24	93
2019	Information technology	30	29	17	13	10	0	1	60	23	80
2019	Evaluation	44	20	22	0	15	0	0	64	15	12
2019	Data sciences	30	31	16	16	7	0	0	61	23	46
2019	Policy	23	42	12	19	5	0	0	65	23	313
2019	Project management	18	41	13	18	10	0	0	59	28	289
2019	Other services to the public	21	44	10	19	6	0	0	65	25	179
2019	None of the above	22	37	17	13	10	0	1	60	23	212
2018	Client contact centre	18	44	12	16	8	1	0	63	25	161
2018	Health care practitioners	22	43	7	20	8	0	0	66	27	322
2018	Compliance, inspection and enforcement	23	52	7	10	7	0	1	76	17	52
2018	Communications or public affairs	27	44	6	18	5	0	0	71	23	56
2018	Science and technology	12	39	30	11	6	0	2	52	17	48
2018	Administration and operations	22	44	11	14	9	0	0	66	23	654
2018	Human resources	26	46	9	14	4	0	1	73	18	71
2018	Financial management	28	43	9	15	5	0	0	71	20	191
2018	Procurement	37	18	5	32	9	0	0	55	40	16
2018	Real property	6	42	10	31	12	0	0	48	43	26
2018	Information management	28	41	14	9	8	0	0	69	17	70
2018	Information technology	29	34	10	16	6	5	0	67	23	42
2018	Data sciences	31	32	10	17	3	0	6	67	22	53
2018	Policy	21	41	12	16	10	0	0	62	26	229
2018	Project management	17	42	9	22	9	0	0	59	32	244
2018	Other services to the public	19	47	9	14	10	0	0	66	25	148
2018	None of the above	20	38	14	16	12	0	0	58	29	194

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	27	27	18	10	14	3	0	56	25	133
2019	Health care practitioners	18	37	16	14	11	3	1	57	27	241
2019	Compliance, inspection and enforcement	24	29	13	17	11	5	0	56	30	43
2019	Communications or public affairs	20	30	23	17	8	3	0	51	26	75
2019	Security	16	11	24	33	11	5	0	29	46	18
2019	Science and technology	14	44	13	15	15	0	0	58	29	37
2019	Administration and operations	26	28	18	15	10	3	0	56	26	733
2019	Human resources	17	34	23	10	9	5	3	55	20	40
2019	Financial management	25	33	15	13	11	2	0	59	25	225
2019	Procurement	15	21	27	14	18	4	0	38	33	22
2019	Real property	14	33	19	20	11	3	0	49	32	27
2019	Information management	34	34	12	13	5	2	0	69	18	94
2019	Information technology	20	41	18	6	16	0	0	61	22	81
2019	Evaluation	15	50	13	7	7	7	0	71	16	12
2019	Data sciences	30	21	27	13	9	0	0	51	22	44
2019	Policy	18	37	15	17	10	3	0	56	28	315
2019	Project management	19	33	16	16	14	2	0	53	31	288
2019	Other services to the public	21	30	19	18	8	3	0	53	27	177
2019	None of the above	20	32	18	13	14	2	1	54	27	213
2018	Client contact centre	24	29	16	12	18	1	0	54	30	161
2018	Health care practitioners	20	24	17	20	15	4	0	46	36	320
2018	Compliance, inspection and enforcement	26	29	21	14	9	1	0	56	23	52
2018	Communications or public affairs	19	35	12	20	9	4	0	57	30	56
2018	Science and technology	10	42	19	19	8	3	0	53	27	46
2018	Administration and operations	21	33	17	14	12	2	0	56	27	652
2018	Human resources	36	33	12	11	5	2	0	71	17	70
2018	Financial management	15	41	15	15	11	1	1	58	27	191
2018	Procurement	31	29	13	0	27	0	0	60	27	16
2018	Real property	6	25	46	8	7	8	0	34	16	25
2018	Information management	21	28	16	11	12	11	2	56	27	71
2018	Information technology	13	36	22	13	11	6	0	52	25	42
2018	Data sciences	20	31	20	19	5	5	0	54	25	53
2018	Policy	16	35	16	18	13	2	0	52	31	230
2018	Project management	13	35	21	15	14	2	0	49	30	246
2018	Other services to the public	21	32	21	13	11	2	0	54	24	147
2018	None of the above	17	29	17	15	20	2	0	47	36	193

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	18	32	9	15	23	2	1	51	40	131
2019	Health care practitioners	16	30	16	14	18	5	1	49	34	241
2019	Compliance, inspection and enforcement	26	27	11	22	12	3	0	54	35	43
2019	Communications or public affairs	23	33	18	9	16	2	0	57	25	75
2019	Security	31	5	16	22	27	0	0	35	49	18
2019	Science and technology	5	35	14	27	18	0	0	41	45	37
2019	Administration and operations	23	26	16	15	17	3	1	51	33	733
2019	Human resources	15	21	20	21	18	2	2	38	41	41
2019	Financial management	24	28	18	13	15	2	1	53	28	225
2019	Procurement	22	14	13	22	19	10	0	40	46	22
2019	Real property	18	20	22	19	22	0	0	38	40	27
2019	Information management	25	26	12	18	9	5	5	56	30	94
2019	Information technology	21	19	20	16	18	2	4	43	36	81
2019	Evaluation	13	8	23	7	22	20	7	29	40	12
2019	Data sciences	27	20	12	21	20	0	0	47	41	46
2019	Policy	26	31	11	12	15	3	2	60	29	314
2019	Project management	19	31	12	17	18	2	1	51	36	287
2019	Other services to the public	17	22	26	12	17	6	1	41	31	179
2019	None of the above	15	27	20	12	19	2	3	45	33	212
2018	Client contact centre	19	22	18	13	26	2	0	42	39	162
2018	Health care practitioners	18	22	20	17	19	3	2	41	38	321
2018	Compliance, inspection and enforcement	15	19	13	21	23	6	1	37	48	52
2018	Communications or public affairs	18	20	24	15	20	1	1	39	36	56
2018	Science and technology	14	19	23	18	22	4	0	35	41	46
2018	Administration and operations	20	25	15	17	19	2	1	47	37	653
2018	Human resources	27	32	10	12	9	7	4	65	24	70
2018	Financial management	18	29	15	18	17	1	2	48	36	190
2018	Procurement	13	9	24	5	32	18	0	27	44	16
2018	Real property	17	17	23	18	22	0	3	35	41	25
2018	Information management	15	24	16	16	18	10	2	44	38	71
2018	Information technology	6	22	20	14	23	8	5	33	43	42
2018	Data sciences	19	20	10	28	15	5	3	42	47	53
2018	Policy	18	30	10	17	20	3	0	50	39	229
2018	Project management	17	30	17	19	17	2	0	47	36	247
2018	Other services to the public	22	22	19	16	17	3	2	45	34	148
2018	None of the above	15	26	17	13	22	5	2	44	38	193

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	50	20	15	5	5	0	5	74	10	133
2019	Health care practitioners	43	30	14	8	3	1	1	75	11	240
2019	Compliance, inspection and enforcement	39	34	7	10	3	1	6	79	14	43
2019	Communications or public affairs	42	27	12	11	2	5	1	73	14	75
2019	Security	68	5	11	6	5	0	5	77	12	18
2019	Science and technology	43	30	22	2	2	0	0	73	5	37
2019	Administration and operations	50	26	11	4	3	1	4	80	8	734
2019	Human resources	44	14	23	5	5	0	9	64	11	40
2019	Financial management	48	25	16	5	2	0	3	76	7	224
2019	Procurement	55	23	6	6	10	0	0	78	16	22
2019	Real property	35	29	20	4	12	0	0	64	16	27
2019	Information management	53	22	8	4	2	0	10	84	7	94
2019	Information technology	53	24	5	8	9	1	1	79	17	80
2019	Evaluation	57	23	0	0	0	0	20	100	0	12
2019	Data sciences	40	25	23	6	2	0	4	67	9	45
2019	Policy	46	27	15	7	2	1	3	75	9	315
2019	Project management	43	27	17	4	5	1	3	73	9	290
2019	Other services to the public	46	20	18	8	3	1	4	69	12	179
2019	None of the above	54	22	8	8	2	1	4	80	11	210

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	10	9	3	6	2	15	78	11	133
2019	Health care practitioners	59	9	7	3	5	2	15	81	10	240
2019	Compliance, inspection and enforcement	57	13	6	0	0	5	20	93	0	43
2019	Communications or public affairs	48	15	11	8	8	1	9	70	17	75
2019	Security	58	5	6	5	16	0	11	70	24	18
2019	Science and technology	60	11	10	0	4	3	11	83	5	36
2019	Administration and operations	55	9	6	5	5	3	18	80	13	729
2019	Human resources	56	5	2	9	17	0	11	68	29	40
2019	Financial management	58	8	10	5	4	3	12	77	11	224
2019	Procurement	33	22	10	0	13	6	16	71	17	22
2019	Real property	53	10	14	3	15	0	5	66	19	27
2019	Information management	50	9	10	5	6	7	13	74	14	94
2019	Information technology	46	12	6	5	13	4	15	71	22	80
2019	Evaluation	43	0	7	0	27	0	23	55	35	12
2019	Data sciences	51	10	11	6	4	6	12	75	13	46
2019	Policy	50	11	12	4	11	1	10	69	18	315
2019	Project management	52	15	8	6	4	2	13	78	12	289
2019	Other services to the public	65	6	4	2	1	3	18	90	5	179
2019	None of the above	47	6	4	4	8	2	30	78	16	212

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	37	26	18	8	8	1	2	65	16	132
2019	Health care practitioners	37	29	19	10	3	1	1	67	14	241
2019	Compliance, inspection and enforcement	38	22	20	13	0	3	6	65	14	43
2019	Communications or public affairs	36	34	19	6	2	1	1	72	9	75
2019	Security	41	16	16	6	16	0	5	59	23	18
2019	Science and technology	48	31	12	8	2	0	0	78	10	36
2019	Administration and operations	43	24	18	7	4	1	3	70	12	730
2019	Human resources	51	15	11	9	5	2	6	73	15	41
2019	Financial management	52	19	14	3	7	1	5	75	10	222
2019	Procurement	25	20	41	4	10	0	0	46	14	22
2019	Real property	37	42	11	0	10	0	0	79	10	27
2019	Information management	47	23	9	7	4	2	7	77	13	94
2019	Information technology	48	26	10	4	7	2	2	78	11	80
2019	Evaluation	52	40	0	0	7	0	0	93	7	12
2019	Data sciences	47	20	14	13	4	2	0	68	17	46
2019	Policy	43	27	20	4	3	1	3	72	8	314
2019	Project management	41	28	18	6	3	1	3	72	10	290
2019	Other services to the public	41	26	21	5	3	1	4	70	8	178
2019	None of the above	44	18	18	7	7	3	3	66	15	211

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	41	15	18	10	9	4	1	60	21	132
2019	Health care practitioners	37	28	16	11	3	3	1	68	15	239
2019	Compliance, inspection and enforcement	37	20	16	13	0	8	6	66	16	42
2019	Communications or public affairs	36	23	19	11	5	4	1	63	17	72
2019	Security	25	15	27	16	11	0	5	42	29	18
2019	Science and technology	39	23	20	12	7	0	0	62	19	36
2019	Administration and operations	40	21	16	10	6	3	4	65	17	730
2019	Human resources	44	13	13	14	7	2	6	63	23	41
2019	Financial management	45	20	15	7	6	2	5	70	14	222
2019	Procurement	19	20	31	14	16	0	0	40	30	22
2019	Real property	27	31	15	4	17	3	3	61	23	27
2019	Information management	41	25	11	7	4	5	8	75	13	93
2019	Information technology	44	23	12	5	6	5	7	75	12	80
2019	Evaluation	38	40	7	0	7	7	0	84	8	12
2019	Data sciences	37	23	11	19	6	4	0	63	26	45
2019	Policy	40	22	18	8	8	1	3	65	17	313
2019	Project management	35	26	19	9	5	2	4	65	15	288
2019	Other services to the public	37	22	21	9	5	2	3	63	15	177
2019	None of the above	36	19	15	10	9	5	5	62	21	212

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	19	20	10	12	1	3	56	23	133
2019	Health care practitioners	29	30	16	11	9	3	2	62	22	239
2019	Compliance, inspection and enforcement	32	14	22	14	8	3	7	51	25	43
2019	Communications or public affairs	37	19	15	7	12	5	5	63	20	74
2019	Security	30	10	22	11	22	0	5	42	35	18
2019	Science and technology	25	21	22	13	16	0	3	47	30	36
2019	Administration and operations	33	20	17	12	11	3	5	57	24	731
2019	Human resources	35	11	13	9	11	7	14	58	26	41
2019	Financial management	35	19	15	10	15	2	4	57	27	222
2019	Procurement	30	10	25	13	15	0	7	42	30	22
2019	Real property	36	15	21	7	19	3	0	52	26	27
2019	Information management	29	20	17	13	5	7	11	58	21	94
2019	Information technology	45	13	9	12	9	5	7	66	24	79
2019	Evaluation	45	33	7	0	7	0	7	84	8	12
2019	Data sciences	45	22	14	6	8	4	0	70	15	46
2019	Policy	52	16	10	7	6	1	8	74	15	315
2019	Project management	29	22	21	12	12	1	5	53	25	288
2019	Other services to the public	34	16	19	11	13	3	4	54	26	178
2019	None of the above	31	23	13	9	12	8	5	62	24	213

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	61	16	7	7	4	1	5	82	11	133
2019	Health care practitioners	61	20	7	5	2	3	2	86	7	241
2019	Compliance, inspection and enforcement	62	13	13	0	3	3	6	82	4	42
2019	Communications or public affairs	77	10	9	3	0	0	1	88	3	75
2019	Security	63	16	0	0	11	0	11	88	12	18
2019	Science and technology	79	5	9	3	0	3	0	87	3	37
2019	Administration and operations	54	18	13	4	3	3	4	78	8	733
2019	Human resources	58	11	7	0	7	5	11	83	9	41
2019	Financial management	63	13	10	3	6	2	4	80	9	222
2019	Procurement	44	25	25	0	6	0	0	69	6	22
2019	Real property	75	7	10	0	3	3	3	87	3	27
2019	Information management	47	21	13	3	1	6	9	80	5	93
2019	Information technology	65	17	9	1	3	3	2	87	4	80
2019	Evaluation	72	0	8	0	0	13	7	90	0	12
2019	Data sciences	79	11	4	0	4	0	2	92	4	46
2019	Policy	74	14	6	1	2	0	4	91	3	315
2019	Project management	61	17	9	3	4	2	4	83	7	290
2019	Other services to the public	59	17	10	3	3	6	3	83	6	178
2019	None of the above	59	17	6	3	7	4	5	83	10	212

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	59	15	9	4	6	3	4	80	11	133
2019	Health care practitioners	69	12	5	3	3	5	2	88	7	241
2019	Compliance, inspection and enforcement	71	9	4	6	3	2	6	86	9	43
2019	Communications or public affairs	73	13	5	2	2	4	1	90	4	75
2019	Security	78	5	5	6	0	0	5	88	6	18
2019	Science and technology	62	15	13	2	5	0	3	80	7	37
2019	Administration and operations	60	13	8	5	5	4	5	81	10	732
2019	Human resources	59	12	4	0	14	2	8	79	16	41
2019	Financial management	65	13	7	2	3	6	4	87	6	221
2019	Procurement	53	10	12	0	7	12	6	77	9	22
2019	Real property	60	4	10	4	19	3	0	65	24	27
2019	Information management	66	10	6	0	4	6	7	88	5	94
2019	Information technology	66	12	9	0	4	6	4	86	4	80
2019	Evaluation	80	13	0	0	7	0	0	93	7	12
2019	Data sciences	72	10	8	2	6	2	0	83	9	46
2019	Policy	63	13	9	4	6	4	2	81	10	312
2019	Project management	61	15	9	3	6	3	4	81	10	290
2019	Other services to the public	62	11	11	2	6	5	3	79	8	179
2019	None of the above	66	8	7	4	6	4	5	82	10	211

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	69	14	4	1	4	1	8	91	5	132
2019	Health care practitioners	68	11	6	3	2	3	7	88	5	241
2019	Compliance, inspection and enforcement	73	3	11	0	2	3	9	86	2	43
2019	Communications or public affairs	73	11	5	1	0	4	6	93	1	75
2019	Security	84	6	5	0	0	0	5	94	0	18
2019	Science and technology	75	3	9	2	2	3	6	86	5	36
2019	Administration and operations	72	9	3	2	2	2	10	92	4	727
2019	Human resources	72	2	7	2	2	0	13	86	6	41
2019	Financial management	76	8	4	2	1	2	8	93	3	223
2019	Procurement	69	12	0	3	6	4	6	90	10	22
2019	Real property	59	0	13	0	7	10	10	74	9	27
2019	Information management	65	11	4	3	0	5	12	91	4	93
2019	Information technology	80	6	1	1	1	2	8	96	3	80
2019	Evaluation	60	20	0	0	0	0	20	100	0	12
2019	Data sciences	76	12	2	2	0	0	8	95	2	46
2019	Policy	79	4	4	1	2	1	9	93	3	314
2019	Project management	77	8	4	1	1	2	7	93	2	290
2019	Other services to the public	71	5	11	3	3	2	6	83	6	179
2019	None of the above	65	10	4	1	3	7	10	90	5	211

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	37	10	10	8	0	73	17	131
2019	Health care practitioners	32	41	10	8	9	0	73	17	239
2019	Compliance, inspection and enforcement	28	37	11	21	3	0	66	23	42
2019	Communications or public affairs	35	43	7	11	4	0	78	15	74
2019	Security	38	40	0	16	5	0	78	22	18
2019	Science and technology	23	28	18	20	10	0	52	30	37
2019	Administration and operations	34	33	15	11	6	1	68	17	726
2019	Human resources	25	50	5	9	11	0	75	21	40
2019	Financial management	28	39	16	10	6	0	68	16	220
2019	Procurement	18	41	28	3	9	0	59	12	22
2019	Real property	21	36	20	12	11	0	57	23	27
2019	Information management	34	39	11	7	7	2	74	14	93
2019	Information technology	38	36	16	6	4	0	74	9	81
2019	Evaluation	43	15	7	13	22	0	58	35	12
2019	Data sciences	30	48	8	12	2	0	77	14	45
2019	Policy	35	38	12	9	4	0	74	14	309
2019	Project management	27	44	13	10	5	0	71	15	289
2019	Other services to the public	29	35	15	14	7	0	65	21	181
2019	None of the above	26	35	18	12	8	1	62	20	212
2018	Client contact centre	27	28	18	15	12	0	55	27	157
2018	Health care practitioners	27	39	11	13	10	0	66	23	320
2018	Compliance, inspection and enforcement	31	50	2	11	6	0	81	17	52
2018	Communications or public affairs	31	46	6	14	3	0	77	17	56
2018	Science and technology	23	52	12	9	4	0	75	12	47
2018	Administration and operations	28	40	13	11	7	0	68	19	649
2018	Human resources	30	51	8	9	1	0	81	11	71
2018	Financial management	27	43	11	13	6	0	70	19	190
2018	Procurement	13	51	5	5	27	0	64	32	16
2018	Real property	20	47	19	6	8	0	66	14	26
2018	Information management	38	37	15	4	7	0	74	11	68
2018	Information technology	33	34	7	8	18	0	67	26	42
2018	Data sciences	35	47	7	8	3	0	82	11	53
2018	Policy	30	42	10	11	7	0	72	18	227
2018	Project management	23	42	17	13	6	0	64	19	247
2018	Other services to the public	33	39	12	6	9	1	72	16	149
2018	None of the above	25	36	14	11	13	0	61	25	191

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	37	30	16	10	7	0	0	67	17	132
2019	Health care practitioners	36	41	10	8	6	0	0	77	13	240
2019	Compliance, inspection and enforcement	38	26	13	21	3	0	0	63	24	43
2019	Communications or public affairs	45	29	14	8	4	0	0	74	12	73
2019	Security	43	35	0	22	0	0	0	78	22	18
2019	Science and technology	33	26	15	15	10	0	0	60	25	37
2019	Administration and operations	40	33	13	8	6	0	0	73	14	730
2019	Human resources	29	48	7	9	7	0	0	76	16	41
2019	Financial management	35	34	14	11	5	0	0	69	17	221
2019	Procurement	25	36	21	10	7	0	0	62	17	22
2019	Real property	15	49	10	7	18	0	0	64	25	27
2019	Information management	45	31	9	9	5	0	0	77	14	94
2019	Information technology	39	34	16	3	7	0	0	73	10	80
2019	Evaluation	36	30	15	13	7	0	0	65	20	12
2019	Data sciences	41	39	12	6	2	0	0	80	8	46
2019	Policy	36	37	12	9	6	1	0	73	15	312
2019	Project management	33	37	15	8	7	0	0	70	15	290
2019	Other services to the public	35	31	17	11	6	0	0	65	17	181
2019	None of the above	33	37	19	7	4	0	1	70	10	211
2018	Client contact centre	30	26	19	16	9	0	0	56	25	159
2018	Health care practitioners	34	33	13	11	9	0	0	67	20	317
2018	Compliance, inspection and enforcement	26	28	25	16	5	0	0	54	21	52
2018	Communications or public affairs	38	45	4	10	3	0	0	83	13	56
2018	Science and technology	23	45	18	7	6	0	0	68	13	46
2018	Administration and operations	33	35	17	9	5	0	0	68	14	652
2018	Human resources	35	50	5	7	2	0	0	85	10	71
2018	Financial management	30	40	14	8	7	0	0	71	15	190
2018	Procurement	44	33	0	5	18	0	0	77	23	16
2018	Real property	27	36	30	4	4	0	0	63	7	26
2018	Information management	36	34	20	7	3	0	0	70	10	69
2018	Information technology	40	30	5	17	8	0	0	70	25	42
2018	Data sciences	36	41	10	9	3	0	0	77	13	53
2018	Policy	35	36	12	12	5	0	0	72	16	228
2018	Project management	27	38	17	11	7	0	0	65	18	246
2018	Other services to the public	40	30	11	15	4	0	0	70	19	150
2018	None of the above	34	30	21	7	8	0	0	64	15	191

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	33	39	11	8	9	0	0	72	17	130
2019	Health care practitioners	27	42	11	15	6	0	0	69	20	237
2019	Compliance, inspection and enforcement	27	36	14	19	4	0	0	63	23	43
2019	Communications or public affairs	35	40	11	12	1	0	0	76	14	75
2019	Security	22	40	6	22	11	0	0	62	33	18
2019	Science and technology	14	38	20	20	8	0	0	52	29	37
2019	Administration and operations	34	37	14	9	5	0	0	72	14	715
2019	Human resources	29	48	7	11	5	0	0	77	16	39
2019	Financial management	28	40	13	11	8	0	0	68	18	220
2019	Procurement	16	39	32	7	6	0	0	55	13	22
2019	Real property	19	22	26	19	11	3	0	42	31	27
2019	Information management	37	46	3	10	4	0	0	83	14	91
2019	Information technology	40	36	11	6	7	0	0	76	13	77
2019	Evaluation	36	42	15	0	7	0	0	78	7	12
2019	Data sciences	36	35	16	4	4	2	2	74	9	46
2019	Policy	34	40	13	9	4	0	0	74	14	309
2019	Project management	27	39	14	12	9	0	0	66	20	283
2019	Other services to the public	28	39	12	13	7	0	0	68	20	178
2019	None of the above	30	35	16	15	3	1	0	66	18	207
2018	Client contact centre	29	33	13	12	13	0	0	61	25	158
2018	Health care practitioners	27	36	14	14	10	0	0	63	24	319
2018	Compliance, inspection and enforcement	29	39	13	14	5	0	0	67	19	52
2018	Communications or public affairs	27	53	7	9	3	0	0	81	12	55
2018	Science and technology	10	57	19	10	5	0	0	67	15	46
2018	Administration and operations	28	37	15	13	6	0	0	66	19	651
2018	Human resources	48	36	6	8	2	0	0	84	10	71
2018	Financial management	26	43	13	12	6	0	0	69	18	189
2018	Procurement	31	24	13	5	18	0	9	60	25	16
2018	Real property	17	42	15	14	12	0	0	59	26	26
2018	Information management	31	40	16	5	7	2	0	72	12	68
2018	Information technology	44	27	12	6	10	0	0	71	17	42
2018	Data sciences	36	38	17	7	2	0	0	74	9	53
2018	Policy	28	34	15	17	6	0	0	63	22	230
2018	Project management	22	36	18	15	8	0	0	59	23	247
2018	Other services to the public	24	41	15	11	9	1	0	65	20	147
2018	None of the above	28	30	17	13	11	0	2	59	24	190

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	37	18	10	5	5	1	64	16	133
2019	Health care practitioners	18	47	16	13	5	1	0	65	18	241
2019	Compliance, inspection and enforcement	28	33	23	14	0	3	0	62	14	43
2019	Communications or public affairs	28	50	11	8	3	1	0	78	11	75
2019	Security	22	42	25	5	5	0	0	64	11	18
2019	Science and technology	9	37	28	10	10	5	0	49	21	37
2019	Administration and operations	20	40	20	11	4	4	0	64	15	730
2019	Human resources	17	44	15	15	9	0	0	61	24	41
2019	Financial management	20	39	20	11	5	6	0	62	16	225
2019	Procurement	18	52	21	0	9	0	0	70	9	22
2019	Real property	13	32	29	9	14	2	0	46	24	27
2019	Information management	21	38	18	11	4	9	0	64	16	94
2019	Information technology	19	47	15	10	5	5	0	69	15	81
2019	Evaluation	23	43	17	0	8	8	0	72	9	11
2019	Data sciences	21	42	18	10	4	2	2	66	15	46
2019	Policy	20	47	16	10	6	1	0	67	17	315
2019	Project management	18	43	16	12	7	3	0	64	20	290
2019	Other services to the public	19	35	25	11	8	2	0	55	20	178
2019	None of the above	16	41	21	11	5	4	3	60	17	212
2018	Client contact centre	22	26	24	12	12	3	0	50	25	162
2018	Health care practitioners	21	33	19	16	9	2	0	55	25	322
2018	Compliance, inspection and enforcement	18	37	27	11	1	6	0	59	13	52
2018	Communications or public affairs	19	56	14	4	3	3	0	77	8	56
2018	Science and technology	14	41	21	16	6	2	0	56	23	46
2018	Administration and operations	20	36	22	12	6	4	0	59	18	655
2018	Human resources	27	44	17	5	4	2	0	73	9	71
2018	Financial management	13	41	20	12	9	3	1	56	22	191
2018	Procurement	18	22	24	13	9	9	5	46	26	16
2018	Real property	17	44	15	12	11	0	0	62	23	25
2018	Information management	17	31	29	12	4	6	0	52	17	70
2018	Information technology	17	35	26	2	16	5	0	55	18	42
2018	Data sciences	34	30	15	10	3	6	2	69	15	53
2018	Policy	19	40	19	15	4	3	0	62	19	229
2018	Project management	17	39	20	12	10	2	0	57	23	247
2018	Other services to the public	24	33	25	10	6	3	0	59	16	149
2018	None of the above	13	36	25	11	11	4	0	52	22	193

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	40	30	11	12	7	0	0	70	19	131
2019	Health care practitioners	36	35	9	13	8	0	0	70	21	238
2019	Compliance, inspection and enforcement	31	37	15	10	7	0	0	68	17	43
2019	Communications or public affairs	43	36	9	7	4	0	1	80	11	74
2019	Security	32	35	16	6	5	5	0	71	12	18
2019	Science and technology	32	40	15	10	3	0	0	72	13	37
2019	Administration and operations	43	31	9	11	6	0	0	74	17	731
2019	Human resources	41	34	7	11	7	0	0	75	18	41
2019	Financial management	43	33	9	10	5	0	0	77	15	224
2019	Procurement	12	48	22	11	7	0	0	60	18	22
2019	Real property	38	24	19	8	10	0	0	63	18	27
2019	Information management	52	30	6	9	3	1	0	83	11	94
2019	Information technology	49	31	9	5	6	0	0	80	11	80
2019	Evaluation	58	22	0	0	20	0	0	80	20	12
2019	Data sciences	56	15	14	8	6	0	0	71	15	46
2019	Policy	42	35	8	8	6	0	0	77	14	314
2019	Project management	36	33	11	12	8	0	0	68	20	290
2019	Other services to the public	36	34	14	10	6	0	0	71	16	180
2019	None of the above	41	34	10	10	5	0	0	75	15	212
2018	Client contact centre	36	32	12	13	8	0	0	68	20	161
2018	Health care practitioners	37	30	11	16	7	0	0	67	22	322
2018	Compliance, inspection and enforcement	37	41	10	10	2	0	0	78	12	52
2018	Communications or public affairs	37	46	10	5	2	0	0	83	7	55
2018	Science and technology	38	26	25	8	3	0	0	64	12	48
2018	Administration and operations	37	37	10	10	5	0	0	75	15	654
2018	Human resources	54	31	5	6	2	0	2	86	9	71
2018	Financial management	37	37	14	8	4	0	0	74	12	191
2018	Procurement	37	32	9	9	13	0	0	68	22	16
2018	Real property	30	49	4	12	5	0	0	79	17	26
2018	Information management	41	31	13	9	6	0	0	72	15	70
2018	Information technology	49	27	14	8	3	0	0	76	11	42
2018	Data sciences	53	31	5	11	0	0	0	84	11	53
2018	Policy	38	32	10	11	9	0	0	70	19	229
2018	Project management	31	34	12	15	8	0	0	66	22	247
2018	Other services to the public	30	40	14	6	8	1	1	71	14	148
2018	None of the above	36	33	10	8	9	2	1	71	18	193

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	28	19	13	9	0	2	58	22	132
2019	Health care practitioners	27	25	23	15	10	0	0	52	25	240
2019	Compliance, inspection and enforcement	21	45	12	9	7	6	0	71	17	43
2019	Communications or public affairs	24	38	23	9	5	0	0	62	14	74
2019	Security	43	31	21	0	5	0	0	73	5	18
2019	Science and technology	28	40	24	5	2	0	0	69	7	37
2019	Administration and operations	34	30	20	9	7	0	0	64	16	726
2019	Human resources	33	37	17	8	4	0	0	71	12	39
2019	Financial management	35	35	17	7	5	0	1	71	12	220
2019	Procurement	16	60	8	3	13	0	0	76	16	21
2019	Real property	25	22	24	11	18	0	0	48	29	27
2019	Information management	48	35	14	1	3	0	0	83	3	93
2019	Information technology	30	31	24	7	6	1	1	63	13	81
2019	Evaluation	58	20	0	7	15	0	0	78	22	12
2019	Data sciences	43	30	17	8	2	0	0	73	10	46
2019	Policy	34	38	17	7	5	0	0	71	12	315
2019	Project management	22	36	20	9	11	0	0	59	21	286
2019	Other services to the public	31	29	16	12	12	0	0	60	24	181
2019	None of the above	36	25	18	9	8	0	5	63	18	211
2018	Client contact centre	34	29	20	9	7	0	1	64	16	160
2018	Health care practitioners	30	26	22	13	8	0	1	56	22	321
2018	Compliance, inspection and enforcement	24	43	24	6	2	0	0	67	8	52
2018	Communications or public affairs	35	38	13	12	3	0	0	73	14	56
2018	Science and technology	29	35	25	8	2	2	0	65	10	48
2018	Administration and operations	33	32	17	10	6	0	1	66	17	653
2018	Human resources	27	23	22	14	8	0	6	53	24	71
2018	Financial management	38	33	16	7	6	0	0	72	12	192
2018	Procurement	22	40	18	11	9	0	0	62	20	16
2018	Real property	30	33	11	6	20	0	0	63	27	26
2018	Information management	53	23	13	6	3	0	2	78	9	69
2018	Information technology	40	30	16	6	5	0	3	72	11	41
2018	Data sciences	36	38	21	2	3	0	0	74	5	53
2018	Policy	33	29	19	11	7	0	0	63	18	229
2018	Project management	19	36	22	11	10	0	1	56	21	249
2018	Other services to the public	31	30	20	11	8	0	0	61	20	148
2018	None of the above	33	33	18	6	9	0	1	67	15	193

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	41	24	9	6	7	3	10	75	15	132
2019	Health care practitioners	51	19	9	7	9	2	3	74	16	241
2019	Compliance, inspection and enforcement	49	31	1	6	11	2	0	81	17	43
2019	Communications or public affairs	59	22	5	6	3	3	3	85	9	74
2019	Security	67	22	0	5	6	0	0	89	11	18
2019	Science and technology	41	33	11	3	9	0	2	76	13	37
2019	Administration and operations	53	19	10	6	7	2	3	76	13	729
2019	Human resources	54	21	9	2	7	0	7	80	10	41
2019	Financial management	56	19	9	5	7	3	1	77	13	223
2019	Procurement	50	25	15	10	0	0	0	75	10	22
2019	Real property	48	15	12	9	16	0	0	63	25	27
2019	Information management	55	17	9	3	4	4	9	83	7	93
2019	Information technology	62	17	11	4	6	0	1	80	10	80
2019	Evaluation	52	35	0	0	13	0	0	87	13	12
2019	Data sciences	53	14	14	4	4	4	6	75	9	46
2019	Policy	54	19	8	6	7	3	3	77	14	315
2019	Project management	55	24	4	7	6	2	1	82	14	290
2019	Other services to the public	52	22	10	5	6	2	2	77	12	178
2019	None of the above	54	19	11	6	3	2	6	79	9	211

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Client contact centre	38	31	31	133
2019	Health care practitioners	22	46	32	241
2019	Compliance, inspection and enforcement	18	53	29	43
2019	Communications or public affairs	36	29	35	75
2019	Security	27	31	42	18
2019	Science and technology	27	42	31	37
2019	Administration and operations	34	29	37	735
2019	Human resources	42	32	26	41
2019	Financial management	37	30	33	225
2019	Procurement	40	31	29	22
2019	Real property	26	34	40	27
2019	Information management	20	38	43	94
2019	Information technology	23	34	44	81
2019	Evaluation	29	41	30	12
2019	Data sciences	34	32	34	46
2019	Policy	45	25	30	315
2019	Project management	33	28	39	290
2019	Other services to the public	29	36	34	181
2019	None of the above	25	37	38	213
2018	Client contact centre	29	31	39	161
2018	Health care practitioners	25	37	38	323
2018	Compliance, inspection and enforcement	19	39	42	52
2018	Communications or public affairs	37	22	41	55
2018	Science and technology	29	43	28	45
2018	Administration and operations	35	25	40	655
2018	Human resources	37	24	39	71
2018	Financial management	37	22	41	191
2018	Procurement	27	28	45	16
2018	Real property	27	22	51	26
2018	Information management	31	32	37	71
2018	Information technology	40	27	33	42
2018	Data sciences	39	34	27	53
2018	Policy	47	15	38	230
2018	Project management	36	26	38	248
2018	Other services to the public	29	34	37	148
2018	None of the above	31	31	39	192

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Client contact centre	16	31	46	1	3	4	49
2019	Health care practitioners	25	18	22	18	3	15	55
2019	Communications or public affairs	7	18	47	4	12	12	27
2019	Science and technology	10	0	81	9	0	0	10
2019	Administration and operations	14	34	33	4	9	6	257
2019	Human resources	10	41	25	11	6	6	18
2019	Financial management	9	30	39	5	10	7	82
2019	Information management	27	4	41	0	12	16	19
2019	Information technology	5	18	62	5	6	5	19
2019	Data sciences	0	50	43	0	7	0	16
2019	Policy	8	32	49	4	4	3	144
2019	Project management	11	30	42	6	5	8	96
2019	Other services to the public	17	19	36	9	11	8	58
2019	None of the above	18	19	40	7	8	8	62
2018	Client contact centre	9	35	50	6	0	0	48
2018	Health care practitioners	17	12	29	13	5	23	79
2018	Compliance, inspection and enforcement	0	25	58	0	7	10	12
2018	Communications or public affairs	4	53	26	5	8	4	20
2018	Science and technology	32	6	34	20	8	0	15
2018	Administration and operations	13	33	28	6	12	8	230
2018	Human resources	14	36	36	3	11	0	30
2018	Financial management	9	28	34	10	10	10	68
2018	Information management	20	29	29	5	11	5	23
2018	Information technology	27	20	40	6	7	0	17
2018	Data sciences	4	16	42	4	28	4	22
2018	Policy	11	30	45	4	8	2	107
2018	Project management	20	30	32	6	5	7	89
2018	Other services to the public	18	16	33	10	18	5	47
2018	None of the above	9	23	34	14	7	13	58

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	49	36	7	6	2	0	0	85	8	131
2019	Health care practitioners	34	47	9	7	4	0	0	81	10	240
2019	Compliance, inspection and enforcement	37	29	25	9	0	0	0	65	9	43
2019	Communications or public affairs	45	39	8	6	1	1	0	85	7	74
2019	Security	41	20	5	27	5	0	0	62	33	18
2019	Science and technology	34	44	10	9	3	0	0	78	12	36
2019	Administration and operations	46	34	11	5	4	0	0	80	9	724
2019	Human resources	47	41	5	2	5	0	0	88	7	41
2019	Financial management	36	41	13	5	5	0	0	77	10	222
2019	Procurement	24	62	3	8	3	0	0	85	11	21
2019	Real property	27	51	9	3	10	0	0	78	13	27
2019	Information management	45	39	10	3	2	0	1	84	6	94
2019	Information technology	36	44	12	4	4	0	0	80	8	81
2019	Evaluation	50	22	28	0	0	0	0	72	0	12
2019	Data sciences	47	39	13	2	0	0	0	85	2	46
2019	Policy	46	32	11	9	2	0	0	78	11	313
2019	Project management	42	36	12	6	3	1	0	79	9	288
2019	Other services to the public	46	41	7	4	2	0	0	88	6	180
2019	None of the above	37	38	14	6	3	1	1	76	9	211
2018	Client contact centre	47	41	7	1	4	0	0	88	5	158
2018	Health care practitioners	39	41	11	4	4	0	0	80	8	319
2018	Compliance, inspection and enforcement	38	46	12	1	2	0	0	84	4	52
2018	Communications or public affairs	37	50	4	6	1	0	0	88	8	56
2018	Science and technology	41	37	12	8	0	2	0	79	9	47
2018	Administration and operations	44	38	9	5	2	1	0	83	8	656
2018	Human resources	43	35	10	2	3	6	0	83	6	71
2018	Financial management	41	45	8	4	1	0	0	86	5	189
2018	Procurement	28	50	18	0	5	0	0	77	5	16
2018	Real property	44	47	5	0	4	0	0	91	4	26
2018	Information management	52	32	12	3	0	1	0	85	3	69
2018	Information technology	56	34	2	6	3	0	0	90	8	42
2018	Data sciences	41	36	9	10	2	2	0	79	12	53
2018	Policy	49	39	6	5	1	0	0	88	7	230
2018	Project management	38	46	9	4	2	0	0	85	7	247
2018	Other services to the public	45	32	12	7	4	0	0	77	11	150
2018	None of the above	30	42	14	8	3	3	0	75	11	190

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	25	36	21	13	5	0	0	61	18	133
2019	Health care practitioners	19	46	18	9	7	1	0	66	16	240
2019	Compliance, inspection and enforcement	11	37	35	13	5	0	0	48	17	43
2019	Communications or public affairs	24	44	20	3	6	2	0	70	9	75
2019	Security	16	26	31	16	11	0	0	42	27	18
2019	Science and technology	8	37	32	22	2	0	0	45	23	37
2019	Administration and operations	24	43	17	9	6	1	0	68	15	733
2019	Human resources	25	36	11	11	5	10	2	70	18	41
2019	Financial management	21	41	18	12	9	0	0	62	21	224
2019	Procurement	22	33	21	14	10	0	0	54	24	22
2019	Real property	10	33	19	22	16	0	0	43	38	27
2019	Information management	28	49	8	13	1	1	0	78	14	94
2019	Information technology	23	45	15	6	11	0	0	67	17	80
2019	Evaluation	15	13	37	27	7	0	0	28	35	12
2019	Data sciences	37	38	15	6	4	0	0	75	10	46
2019	Policy	27	41	11	15	6	0	0	68	21	315
2019	Project management	21	39	17	17	6	1	0	60	23	290
2019	Other services to the public	24	41	15	14	4	2	1	66	19	178
2019	None of the above	23	39	20	10	5	2	0	64	15	213
2018	Client contact centre	26	44	16	10	5	0	0	69	15	159
2018	Health care practitioners	21	36	18	17	8	0	0	57	25	315
2018	Compliance, inspection and enforcement	16	45	29	6	1	2	0	63	8	51
2018	Communications or public affairs	22	50	12	12	5	0	0	72	17	55
2018	Science and technology	13	49	20	13	4	0	0	63	17	45
2018	Administration and operations	23	43	18	10	5	1	0	67	15	654
2018	Human resources	30	40	11	15	4	0	0	70	19	71
2018	Financial management	22	43	15	13	6	0	0	65	20	190
2018	Procurement	40	22	20	13	5	0	0	62	18	16
2018	Real property	21	35	26	8	9	0	0	57	17	25
2018	Information management	24	42	24	6	4	1	0	66	10	69
2018	Information technology	16	55	12	10	3	5	0	74	14	42
2018	Data sciences	29	45	9	15	2	0	0	74	17	52
2018	Policy	19	50	11	15	5	0	1	69	20	230
2018	Project management	14	43	20	15	8	0	0	57	23	245
2018	Other services to the public	23	38	18	12	8	1	0	61	21	148
2018	None of the above	18	36	20	17	7	2	0	56	24	193

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	14	20	40	20	5	0	2	25	34	131
2019	Health care practitioners	11	28	39	15	6	0	0	22	39	240
2019	Compliance, inspection and enforcement	11	19	53	7	6	4	0	14	31	42
2019	Communications or public affairs	20	24	43	10	1	0	1	12	45	75
2019	Security	22	20	26	22	0	10	0	24	46	18
2019	Science and technology	9	31	48	12	0	0	0	12	40	37
2019	Administration and operations	14	23	36	17	8	1	1	25	38	732
2019	Human resources	12	24	39	14	9	0	2	23	37	41
2019	Financial management	12	33	33	15	5	1	1	21	46	224
2019	Procurement	14	33	37	13	0	3	0	13	48	21
2019	Real property	27	33	28	10	0	3	0	10	61	27
2019	Information management	6	28	29	22	12	0	3	35	35	94
2019	Information technology	9	38	36	12	2	1	1	15	48	80
2019	Evaluation	22	7	56	15	0	0	0	15	30	12
2019	Data sciences	11	21	38	10	15	4	2	26	33	46
2019	Policy	8	26	42	19	4	0	1	23	34	311
2019	Project management	15	31	34	13	6	1	1	19	46	288
2019	Other services to the public	19	20	34	20	6	0	0	26	40	179
2019	None of the above	15	23	35	17	6	1	2	24	40	212
2018	Client contact centre	15	21	40	14	10	0	1	24	36	160
2018	Health care practitioners	15	27	36	13	7	1	1	21	42	321
2018	Compliance, inspection and enforcement	9	20	48	13	6	2	2	20	30	52
2018	Communications or public affairs	24	20	38	14	3	0	0	18	44	56
2018	Science and technology	9	41	24	20	4	2	0	25	51	48
2018	Administration and operations	12	28	36	14	9	1	1	23	40	652
2018	Human resources	9	34	30	11	5	12	0	17	49	71
2018	Financial management	13	24	40	18	4	0	1	22	37	192
2018	Procurement	9	27	49	5	11	0	0	15	36	16
2018	Real property	10	21	44	18	3	4	0	21	33	26
2018	Information management	12	15	36	19	13	0	5	33	28	68
2018	Information technology	12	20	45	16	2	3	3	19	33	42
2018	Data sciences	4	21	34	20	15	3	2	38	27	53
2018	Policy	16	25	41	14	3	0	0	17	41	227
2018	Project management	11	35	38	10	5	0	0	15	47	249
2018	Other services to the public	12	29	38	17	2	2	1	19	42	150
2018	None of the above	15	25	35	14	9	1	1	23	41	194

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	18	30	24	14	13	0	1	28	48	131
2019	Health care practitioners	14	26	30	21	9	1	0	30	40	238
2019	Compliance, inspection and enforcement	12	20	39	16	8	4	0	26	33	43
2019	Communications or public affairs	17	31	30	9	7	2	2	17	51	75
2019	Security	38	11	21	9	11	5	5	22	55	18
2019	Science and technology	13	33	23	24	0	6	0	26	50	37
2019	Administration and operations	16	24	31	15	11	2	1	27	41	729
2019	Human resources	23	25	27	14	9	0	2	23	49	41
2019	Financial management	19	25	34	12	7	2	2	19	46	222
2019	Procurement	21	23	32	18	0	3	3	19	46	22
2019	Real property	34	23	28	9	3	3	0	12	59	27
2019	Information management	8	21	30	19	15	3	3	36	32	93
2019	Information technology	20	15	28	18	15	2	1	35	36	81
2019	Evaluation	30	35	23	13	0	0	0	13	64	12
2019	Data sciences	17	14	28	22	14	2	2	38	33	46
2019	Policy	15	25	35	19	5	1	1	24	40	314
2019	Project management	20	23	33	14	8	1	1	22	44	287
2019	Other services to the public	16	24	20	26	11	4	0	38	41	180
2019	None of the above	17	22	26	17	13	4	1	32	41	210
2018	Client contact centre	20	19	30	17	11	3	1	29	40	161
2018	Health care practitioners	17	30	24	16	9	1	1	26	49	319
2018	Compliance, inspection and enforcement	16	17	33	21	11	2	0	33	33	52
2018	Communications or public affairs	14	26	37	17	6	0	0	23	39	56
2018	Science and technology	11	26	18	34	12	0	0	46	37	48
2018	Administration and operations	14	25	29	20	10	1	1	31	40	654
2018	Human resources	19	17	25	13	12	8	6	29	42	71
2018	Financial management	16	20	33	21	8	1	1	29	37	192
2018	Procurement	9	31	18	22	20	0	0	42	40	16
2018	Real property	29	25	28	10	7	0	0	17	54	26
2018	Information management	11	18	29	22	11	4	6	37	31	68
2018	Information technology	21	11	38	18	9	4	0	28	33	42
2018	Data sciences	6	24	23	21	22	3	2	44	31	52
2018	Policy	19	28	31	17	4	1	0	21	48	226
2018	Project management	17	30	28	16	7	1	1	23	48	246
2018	Other services to the public	9	26	28	23	12	1	1	35	36	149
2018	None of the above	18	28	27	17	7	4	0	24	47	194

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	19	23	22	24	10	1	2	35	43	133
2019	Health care practitioners	19	29	29	16	6	2	0	22	49	239
2019	Compliance, inspection and enforcement	14	24	32	14	6	7	3	22	42	42
2019	Communications or public affairs	32	27	29	6	2	0	3	9	61	74
2019	Security	41	10	32	0	0	6	12	0	61	17
2019	Science and technology	19	28	30	20	3	0	0	23	47	36
2019	Administration and operations	17	26	32	15	8	1	1	23	44	728
2019	Human resources	16	37	31	5	9	0	2	14	54	41
2019	Financial management	17	22	33	16	7	2	3	24	41	222
2019	Procurement	32	34	22	12	0	0	0	12	66	22
2019	Real property	24	28	31	17	0	0	0	17	52	27
2019	Information management	12	21	26	25	11	4	2	38	35	93
2019	Information technology	18	23	28	21	5	3	1	27	44	81
2019	Evaluation	9	28	45	9	0	0	9	10	41	10
2019	Data sciences	6	25	39	16	8	4	2	26	33	46
2019	Policy	19	25	35	18	2	1	1	20	45	313
2019	Project management	23	26	33	12	4	2	1	17	50	287
2019	Other services to the public	12	21	36	18	7	2	3	27	35	178
2019	None of the above	20	20	22	19	14	2	2	34	42	212
2018	Client contact centre	15	22	25	24	11	4	0	36	38	157
2018	Health care practitioners	26	27	21	15	8	1	2	24	54	318
2018	Compliance, inspection and enforcement	15	30	19	14	14	2	5	30	49	52
2018	Communications or public affairs	33	22	31	10	3	0	2	13	55	55
2018	Science and technology	17	29	32	9	10	0	2	20	48	48
2018	Administration and operations	20	27	27	16	7	1	2	24	49	655
2018	Human resources	16	27	24	11	13	0	9	26	47	71
2018	Financial management	16	25	29	21	8	0	0	29	41	192
2018	Procurement	14	14	51	9	11	0	0	20	28	15
2018	Real property	31	35	23	5	6	0	0	11	66	26
2018	Information management	11	19	28	21	10	4	8	34	34	67
2018	Information technology	28	12	44	2	4	8	3	7	44	42
2018	Data sciences	14	20	39	5	16	5	2	23	36	53
2018	Policy	24	29	31	10	5	0	0	16	53	227
2018	Project management	28	30	29	8	3	1	1	11	59	248
2018	Other services to the public	18	18	31	24	5	3	1	30	37	149
2018	None of the above	21	28	30	14	4	1	2	19	50	193

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	9	13	34	26	15	0	3	42	23	132
2019	Health care practitioners	7	12	38	29	11	1	2	41	20	238
2019	Compliance, inspection and enforcement	3	10	41	35	7	4	0	44	13	42
2019	Communications or public affairs	18	23	37	14	7	0	1	21	41	74
2019	Security	12	5	32	28	6	12	6	41	20	17
2019	Science and technology	2	5	44	45	3	0	0	48	8	37
2019	Administration and operations	9	16	34	27	13	1	1	41	25	727
2019	Human resources	9	28	22	18	18	0	5	37	39	41
2019	Financial management	8	17	41	19	11	2	1	31	26	223
2019	Procurement	16	17	26	35	6	0	0	41	33	22
2019	Real property	26	19	23	16	15	0	0	31	46	27
2019	Information management	1	12	30	31	23	0	3	55	13	93
2019	Information technology	7	26	27	31	7	1	1	39	33	81
2019	Evaluation	7	0	43	28	7	7	7	41	9	12
2019	Data sciences	6	13	29	31	19	0	2	51	20	45
2019	Policy	14	20	40	21	5	0	1	26	33	314
2019	Project management	10	19	40	20	10	1	1	30	30	285
2019	Other services to the public	10	12	34	29	14	0	1	43	22	178
2019	None of the above	11	15	25	27	21	1	1	48	26	211
2018	Client contact centre	13	14	30	28	13	0	2	42	27	160
2018	Health care practitioners	10	16	34	22	14	3	2	38	27	320
2018	Compliance, inspection and enforcement	1	9	31	41	18	0	0	59	10	52
2018	Communications or public affairs	19	22	37	16	6	0	0	22	41	56
2018	Science and technology	4	12	37	28	18	0	0	47	16	48
2018	Administration and operations	10	18	36	22	12	1	1	35	29	650
2018	Human resources	7	15	41	16	15	6	0	33	23	70
2018	Financial management	9	15	34	29	12	0	1	41	25	189
2018	Procurement	9	18	8	45	20	0	0	64	27	16
2018	Real property	4	24	38	28	3	4	0	32	29	26
2018	Information management	5	10	26	31	18	5	5	54	17	68
2018	Information technology	5	9	38	29	14	3	3	45	15	41
2018	Data sciences	5	18	32	26	17	0	2	44	23	53
2018	Policy	20	28	29	21	3	0	0	24	47	226
2018	Project management	13	26	35	21	5	0	0	27	39	249
2018	Other services to the public	4	18	34	31	9	1	2	41	24	147
2018	None of the above	7	18	34	26	9	2	4	37	26	193

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	18	26	27	12	14	1	2	28	45	133
2019	Health care practitioners	18	22	32	18	7	2	2	25	42	239
2019	Compliance, inspection and enforcement	11	31	31	17	6	4	0	24	44	43
2019	Communications or public affairs	22	23	27	20	3	2	2	24	47	75
2019	Security	48	6	11	25	5	5	0	32	57	18
2019	Science and technology	14	29	30	12	11	3	0	24	45	37
2019	Administration and operations	15	21	31	16	14	2	1	31	37	731
2019	Human resources	26	19	18	17	15	0	5	34	47	41
2019	Financial management	17	25	29	17	9	2	1	27	44	223
2019	Procurement	32	23	28	11	6	0	0	17	55	22
2019	Real property	27	18	29	18	7	0	0	26	46	27
2019	Information management	13	18	26	21	16	2	4	39	33	92
2019	Information technology	21	23	21	17	11	3	4	30	47	81
2019	Evaluation	15	0	31	26	7	7	15	42	19	12
2019	Data sciences	11	23	34	16	10	4	2	29	36	46
2019	Policy	15	20	34	19	8	1	2	29	36	314
2019	Project management	26	19	29	15	7	2	1	23	47	288
2019	Other services to the public	18	17	32	18	11	1	2	31	36	178
2019	None of the above	21	22	21	18	15	1	3	34	44	213
2018	Client contact centre	24	24	17	19	14	2	0	34	49	160
2018	Health care practitioners	29	23	21	15	10	1	2	25	54	318
2018	Compliance, inspection and enforcement	11	25	31	20	12	0	1	32	36	52
2018	Communications or public affairs	19	16	36	20	6	0	1	27	36	56
2018	Science and technology	7	30	21	25	15	2	0	41	38	47
2018	Administration and operations	20	21	29	17	10	1	2	28	43	653
2018	Human resources	26	25	27	11	7	4	0	19	53	70
2018	Financial management	16	28	26	21	7	1	1	29	44	192
2018	Procurement	18	19	36	18	0	9	0	20	41	16
2018	Real property	30	23	30	3	9	0	5	13	56	25
2018	Information management	15	21	26	17	17	0	4	36	38	67
2018	Information technology	14	31	23	11	10	3	8	23	50	42
2018	Data sciences	10	20	32	14	19	3	2	34	32	53
2018	Policy	19	24	31	19	4	3	0	23	44	225
2018	Project management	23	31	25	13	5	1	1	18	56	249
2018	Other services to the public	19	21	29	21	8	1	1	30	40	149
2018	None of the above	15	19	35	19	8	3	2	29	35	194

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	25	26	26	12	8	1	2	21	52	133
2019	Health care practitioners	21	24	29	14	10	2	1	25	46	239
2019	Compliance, inspection and enforcement	22	18	35	13	10	3	0	23	41	43
2019	Communications or public affairs	12	25	34	19	4	2	4	24	39	75
2019	Security	22	25	21	5	16	5	6	24	52	18
2019	Science and technology	6	36	28	24	3	3	0	28	43	35
2019	Administration and operations	16	24	30	15	11	4	1	27	42	727
2019	Human resources	13	19	29	14	22	0	2	37	34	41
2019	Financial management	18	22	34	16	8	1	2	25	41	223
2019	Procurement	30	26	35	9	0	0	0	9	56	22
2019	Real property	16	30	36	5	13	0	0	18	47	26
2019	Information management	10	20	18	23	21	2	5	47	33	93
2019	Information technology	6	12	26	29	19	6	2	53	19	81
2019	Evaluation	17	25	49	0	0	0	8	0	46	11
2019	Data sciences	11	27	25	12	21	2	2	35	39	46
2019	Policy	18	23	33	18	5	2	0	24	42	314
2019	Project management	23	23	29	14	8	2	2	23	47	285
2019	Other services to the public	15	17	25	20	17	3	3	39	34	180
2019	None of the above	21	17	21	15	21	3	1	38	40	211
2018	Client contact centre	31	21	23	16	4	3	1	21	55	160
2018	Health care practitioners	22	26	25	13	11	0	2	25	50	319
2018	Compliance, inspection and enforcement	9	14	30	17	27	2	1	45	24	51
2018	Communications or public affairs	20	7	40	24	7	0	1	32	27	56
2018	Science and technology	8	20	36	17	17	0	2	34	29	48
2018	Administration and operations	18	26	27	17	9	1	2	27	45	651
2018	Human resources	9	19	37	15	13	7	0	30	30	70
2018	Financial management	19	19	30	19	12	1	1	32	38	191
2018	Procurement	9	22	15	22	18	13	0	46	36	16
2018	Real property	18	34	25	9	5	9	0	15	57	25
2018	Information management	15	27	19	14	19	3	3	35	45	67
2018	Information technology	13	19	35	13	11	7	3	26	35	42
2018	Data sciences	10	30	23	16	19	0	2	36	41	53
2018	Policy	20	26	28	17	5	3	1	22	48	226
2018	Project management	20	28	27	13	8	1	2	22	50	249
2018	Other services to the public	16	23	28	21	6	4	2	29	41	150
2018	None of the above	18	20	26	21	6	3	6	30	41	192

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	17	19	29	20	14	2	1	34	36	133
2019	Health care practitioners	24	22	33	10	8	2	1	18	48	238
2019	Compliance, inspection and enforcement	19	32	22	14	3	7	3	19	57	42
2019	Communications or public affairs	17	29	37	9	1	2	4	11	49	75
2019	Security	31	16	26	22	0	5	0	23	50	18
2019	Science and technology	21	25	40	11	3	0	0	14	46	37
2019	Administration and operations	19	24	29	16	9	3	1	26	44	728
2019	Human resources	13	20	35	14	15	2	0	29	35	41
2019	Financial management	18	22	36	12	8	3	1	21	42	223
2019	Procurement	30	27	25	15	3	0	0	18	56	22
2019	Real property	32	15	39	10	4	0	0	15	47	27
2019	Information management	9	25	31	18	11	1	6	31	36	93
2019	Information technology	13	27	35	14	7	3	1	22	41	81
2019	Evaluation	15	28	57	0	0	0	0	0	43	12
2019	Data sciences	11	17	39	13	16	2	2	30	29	45
2019	Policy	19	26	33	13	6	1	0	20	46	312
2019	Project management	24	26	32	14	3	1	1	18	51	286
2019	Other services to the public	13	21	34	21	6	3	2	29	35	179
2019	None of the above	20	19	26	14	13	4	3	29	43	209
2018	Client contact centre	17	26	28	17	9	1	1	27	44	161
2018	Health care practitioners	27	27	23	13	7	1	2	21	56	320
2018	Compliance, inspection and enforcement	15	19	34	16	13	2	0	30	34	52
2018	Communications or public affairs	17	26	28	16	6	7	0	24	46	55
2018	Science and technology	11	31	34	18	4	0	2	22	43	48
2018	Administration and operations	21	26	30	15	5	2	1	21	49	656
2018	Human resources	14	25	37	11	6	0	7	19	41	70
2018	Financial management	13	23	35	19	7	2	0	27	38	190
2018	Procurement	9	22	40	15	5	9	0	22	35	16
2018	Real property	33	35	8	21	3	0	0	24	68	26
2018	Information management	8	14	51	13	8	1	5	23	23	69
2018	Information technology	20	20	34	12	7	7	0	21	43	42
2018	Data sciences	9	18	34	16	15	6	2	33	29	53
2018	Policy	18	30	34	14	3	0	0	17	49	227
2018	Project management	26	26	35	7	3	1	1	10	54	249
2018	Other services to the public	20	21	31	21	3	3	1	25	42	150
2018	None of the above	24	24	22	18	6	1	4	26	50	194

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	33	33	7	6	0	0	14	53	133
2019	Health care practitioners	20	30	31	12	7	0	1	19	50	241
2019	Compliance, inspection and enforcement	22	29	30	10	6	3	0	17	52	43
2019	Communications or public affairs	19	19	37	18	4	0	3	23	39	75
2019	Security	22	5	22	35	16	0	0	51	27	18
2019	Science and technology	14	24	16	36	10	0	0	46	38	36
2019	Administration and operations	13	24	32	18	11	1	1	30	37	730
2019	Human resources	10	16	41	24	9	0	0	32	27	41
2019	Financial management	11	23	33	21	10	1	1	32	34	222
2019	Procurement	16	19	50	15	0	0	0	15	35	22
2019	Real property	20	27	25	20	9	0	0	28	47	27
2019	Information management	7	17	24	34	13	1	3	49	25	93
2019	Information technology	11	16	27	33	10	1	2	45	28	80
2019	Evaluation	15	43	30	13	0	0	0	13	57	12
2019	Data sciences	13	24	28	22	9	0	4	32	39	46
2019	Policy	18	23	32	18	7	1	1	26	41	314
2019	Project management	18	24	31	19	6	1	1	26	43	288
2019	Other services to the public	10	21	37	21	10	0	1	32	31	179
2019	None of the above	13	16	30	19	19	1	1	39	30	212

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	23	20	21	18	0	0	42	38	131
2019	Health care practitioners	11	31	25	17	15	1	0	43	32	240
2019	Compliance, inspection and enforcement	8	21	21	31	15	4	0	30	47	43
2019	Communications or public affairs	9	28	19	21	23	0	0	37	45	75
2019	Security	11	11	14	32	27	5	0	23	62	18
2019	Science and technology	9	13	37	34	7	0	0	22	41	37
2019	Administration and operations	14	26	19	27	14	2	0	40	41	730
2019	Human resources	13	23	19	23	15	5	2	39	41	41
2019	Financial management	9	22	18	30	19	1	0	32	50	222
2019	Procurement	3	18	22	27	29	0	0	22	56	22
2019	Real property	8	24	21	18	28	0	0	33	46	27
2019	Information management	16	39	15	18	11	1	0	56	29	94
2019	Information technology	19	26	18	17	20	0	0	45	37	81
2019	Evaluation	21	7	27	22	22	0	0	28	44	12
2019	Data sciences	24	26	14	19	14	2	0	51	34	46
2019	Policy	9	29	19	24	18	1	0	39	42	314
2019	Project management	9	24	16	32	17	1	0	34	50	289
2019	Other services to the public	14	25	23	28	7	3	0	40	36	179
2019	None of the above	13	26	23	18	17	2	0	40	36	211

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	29	8	17	10	1	0	65	27	133
2019	Health care practitioners	37	36	7	12	7	1	0	74	19	240
2019	Compliance, inspection and enforcement	44	29	12	10	0	3	3	76	10	43
2019	Communications or public affairs	50	30	3	11	6	0	1	81	17	75
2019	Security	43	41	5	6	5	0	0	84	11	18
2019	Science and technology	25	35	13	12	15	0	0	60	27	37
2019	Administration and operations	43	27	9	11	9	0	0	71	20	732
2019	Human resources	47	19	20	7	5	0	2	67	12	41
2019	Financial management	45	26	9	10	10	0	0	71	19	223
2019	Procurement	25	33	29	4	9	0	0	58	13	22
2019	Real property	42	28	9	4	16	0	0	70	21	27
2019	Information management	47	29	8	9	7	0	0	76	16	94
2019	Information technology	46	27	10	10	5	1	0	75	15	81
2019	Evaluation	36	27	7	15	7	7	0	68	24	12
2019	Data sciences	43	31	16	6	4	0	0	74	11	46
2019	Policy	47	26	6	13	7	0	0	73	21	313
2019	Project management	40	30	10	10	9	1	0	71	19	286
2019	Other services to the public	42	23	11	13	9	2	1	66	23	181
2019	None of the above	43	29	8	12	6	1	1	73	18	212
2018	Client contact centre	30	29	14	13	14	0	0	59	27	159
2018	Health care practitioners	42	26	11	10	10	0	1	69	21	320
2018	Compliance, inspection and enforcement	30	49	6	9	6	0	0	79	15	52
2018	Communications or public affairs	57	25	3	4	8	2	2	85	12	55
2018	Science and technology	31	44	15	8	3	0	0	75	10	47
2018	Administration and operations	37	31	9	13	8	1	0	69	21	653
2018	Human resources	55	33	7	3	1	1	0	89	4	71
2018	Financial management	36	33	8	13	9	1	0	70	22	188
2018	Procurement	35	32	6	0	27	0	0	67	27	16
2018	Real property	43	13	19	17	8	0	0	56	25	25
2018	Information management	47	27	10	8	8	0	0	74	16	69
2018	Information technology	53	22	7	13	3	3	0	77	16	42
2018	Data sciences	49	28	9	7	8	0	0	77	15	53
2018	Policy	39	37	7	8	8	1	0	76	17	228
2018	Project management	30	32	12	15	10	0	0	62	26	245
2018	Other services to the public	43	23	8	12	13	1	0	67	25	150
2018	None of the above	33	31	11	9	11	4	1	67	22	190

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	31	9	15	6	1	0	69	22	133
2019	Health care practitioners	34	37	11	12	6	0	0	71	18	239
2019	Compliance, inspection and enforcement	37	46	0	10	4	0	3	86	14	43
2019	Communications or public affairs	45	41	5	6	3	0	0	86	8	75
2019	Security	58	31	5	0	5	0	0	89	5	18
2019	Science and technology	46	23	9	18	4	0	0	70	22	37
2019	Administration and operations	46	33	7	9	5	0	0	79	15	729
2019	Human resources	51	17	18	6	3	2	3	71	10	40
2019	Financial management	48	31	8	6	7	0	0	79	13	224
2019	Procurement	43	34	6	8	9	0	0	77	17	22
2019	Real property	48	31	9	3	10	0	0	78	13	27
2019	Information management	52	32	4	12	1	0	0	83	13	94
2019	Information technology	47	32	9	7	4	1	0	79	11	81
2019	Evaluation	43	30	20	0	7	0	0	73	7	12
2019	Data sciences	49	37	6	6	2	0	0	86	8	46
2019	Policy	48	33	5	11	4	0	0	80	15	312
2019	Project management	43	33	7	10	7	0	0	76	17	288
2019	Other services to the public	45	25	12	12	5	1	0	70	17	179
2019	None of the above	44	30	6	13	6	0	1	75	19	213
2018	Client contact centre	29	34	15	14	8	0	0	63	22	159
2018	Health care practitioners	40	38	6	11	5	0	1	78	16	318
2018	Compliance, inspection and enforcement	35	51	8	5	1	0	0	85	6	52
2018	Communications or public affairs	55	36	2	5	3	0	0	90	8	55
2018	Science and technology	37	34	10	14	4	0	0	71	18	47
2018	Administration and operations	37	39	11	8	5	0	0	76	13	651
2018	Human resources	65	29	4	2	0	0	0	94	2	71
2018	Financial management	34	40	10	12	4	1	0	74	16	189
2018	Procurement	32	41	0	13	13	0	0	73	27	16
2018	Real property	30	46	15	9	0	0	0	76	9	25
2018	Information management	49	29	8	10	3	0	0	78	13	68
2018	Information technology	64	15	11	10	0	0	0	79	10	41
2018	Data sciences	51	35	8	4	2	0	0	86	6	52
2018	Policy	46	34	9	7	4	0	0	81	10	230
2018	Project management	33	43	10	10	3	0	0	77	13	245
2018	Other services to the public	44	30	14	7	5	0	0	74	12	150
2018	None of the above	40	37	8	8	6	0	0	77	14	193

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	33	18	9	4	1	0	69	13	132
2019	Health care practitioners	36	38	12	10	4	1	0	74	13	241
2019	Compliance, inspection and enforcement	38	46	9	4	3	0	0	84	7	42
2019	Communications or public affairs	52	30	7	8	3	0	0	82	11	75
2019	Security	64	31	0	0	5	0	0	95	5	18
2019	Science and technology	33	43	3	18	3	0	0	76	21	37
2019	Administration and operations	43	34	12	6	3	1	0	78	10	728
2019	Human resources	44	21	15	13	3	5	0	68	16	40
2019	Financial management	43	34	11	4	6	2	0	78	11	223
2019	Procurement	33	54	0	4	9	0	0	87	13	22
2019	Real property	50	22	12	7	10	0	0	72	16	27
2019	Information management	42	38	6	9	3	0	1	81	12	94
2019	Information technology	45	40	12	1	1	1	0	85	3	80
2019	Evaluation	43	29	21	0	7	0	0	72	7	12
2019	Data sciences	47	33	16	2	0	0	2	81	2	46
2019	Policy	48	36	9	3	4	0	0	84	7	313
2019	Project management	44	38	9	6	2	1	0	83	8	289
2019	Other services to the public	39	28	19	8	4	2	0	68	13	179
2019	None of the above	40	30	17	8	3	1	1	71	12	213
2018	Client contact centre	28	34	21	8	6	1	1	63	15	160
2018	Health care practitioners	39	37	10	9	4	1	0	77	12	319
2018	Compliance, inspection and enforcement	34	51	9	4	2	0	0	85	6	52
2018	Communications or public affairs	37	54	4	2	3	0	0	91	5	55
2018	Science and technology	33	42	21	0	3	2	0	76	3	46
2018	Administration and operations	34	39	14	7	4	2	0	75	11	652
2018	Human resources	55	34	7	2	0	1	0	91	2	71
2018	Financial management	30	41	13	8	5	2	0	73	14	188
2018	Procurement	22	51	9	0	0	18	0	89	0	16
2018	Real property	23	46	25	4	3	0	0	69	7	25
2018	Information management	43	39	8	3	6	0	0	83	9	69
2018	Information technology	37	45	10	5	3	0	0	82	8	42
2018	Data sciences	52	37	9	2	2	0	0	88	3	53
2018	Policy	46	40	7	4	2	1	0	86	7	229
2018	Project management	32	40	18	8	2	0	0	72	10	246
2018	Other services to the public	39	34	13	11	1	2	0	75	12	149
2018	None of the above	34	36	15	7	8	1	0	71	14	192

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	40	14	6	5	2	2	74	12	133
2019	Health care practitioners	28	42	14	10	5	1	0	71	15	239
2019	Compliance, inspection and enforcement	34	39	19	8	0	0	0	73	8	41
2019	Communications or public affairs	37	37	8	16	1	0	0	74	18	75
2019	Security	37	35	11	6	5	5	0	77	12	18
2019	Science and technology	25	33	21	15	2	3	0	60	18	37
2019	Administration and operations	33	37	15	8	5	2	0	72	13	731
2019	Human resources	31	44	11	11	2	0	0	75	13	41
2019	Financial management	31	42	13	9	4	1	0	74	13	223
2019	Procurement	25	36	16	17	6	0	0	61	23	22
2019	Real property	13	45	19	9	11	3	0	59	21	27
2019	Information management	46	30	16	3	3	2	0	78	6	94
2019	Information technology	40	38	9	6	6	1	0	79	12	81
2019	Evaluation	32	34	26	0	8	0	0	66	8	11
2019	Data sciences	36	47	6	6	2	2	0	85	9	45
2019	Policy	27	41	14	12	5	1	0	69	17	313
2019	Project management	26	44	11	13	5	2	0	71	18	288
2019	Other services to the public	31	35	17	9	7	2	0	67	16	178
2019	None of the above	31	41	14	9	4	0	0	73	13	212
2018	Client contact centre	35	42	12	3	7	1	0	78	11	160
2018	Health care practitioners	38	37	12	7	4	2	1	77	11	322
2018	Compliance, inspection and enforcement	42	43	8	6	0	1	0	86	7	52
2018	Communications or public affairs	39	41	8	9	3	0	0	79	12	55
2018	Science and technology	30	54	10	6	0	0	0	84	6	46
2018	Administration and operations	36	38	14	7	5	1	0	74	12	649
2018	Human resources	43	44	8	3	2	0	0	87	6	71
2018	Financial management	24	54	11	8	2	2	0	80	10	190
2018	Procurement	28	45	9	9	0	9	0	80	10	16
2018	Real property	20	38	30	12	0	0	0	58	12	25
2018	Information management	37	37	17	6	1	2	0	75	7	71
2018	Information technology	44	34	11	5	3	3	0	80	8	42
2018	Data sciences	52	37	7	0	0	3	2	93	0	52
2018	Policy	26	45	16	8	4	0	0	72	12	228
2018	Project management	27	40	15	11	6	1	0	67	18	245
2018	Other services to the public	33	39	16	7	3	2	0	74	10	150
2018	None of the above	35	35	16	9	5	0	0	70	14	193

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	37	33	16	1	6	4	3	75	8	133
2019	Health care practitioners	40	36	13	5	4	2	0	77	9	240
2019	Compliance, inspection and enforcement	41	30	24	6	0	0	0	71	6	43
2019	Communications or public affairs	40	38	6	11	2	4	0	81	13	74
2019	Security	41	32	16	5	0	5	0	77	6	18
2019	Science and technology	34	42	11	3	9	0	0	77	13	37
2019	Administration and operations	38	37	14	6	3	2	0	77	9	726
2019	Human resources	40	42	13	2	2	0	0	82	5	41
2019	Financial management	38	38	14	5	3	3	0	79	7	225
2019	Procurement	15	40	26	6	13	0	0	55	19	22
2019	Real property	35	30	13	15	7	0	0	65	22	27
2019	Information management	43	33	10	6	2	4	1	81	8	94
2019	Information technology	41	28	17	3	6	4	0	72	10	81
2019	Evaluation	43	28	7	7	7	7	0	76	16	12
2019	Data sciences	39	44	6	4	4	2	0	85	9	46
2019	Policy	34	43	11	8	5	0	0	77	12	314
2019	Project management	33	41	12	7	4	1	0	75	12	290
2019	Other services to the public	37	33	16	7	4	3	0	72	12	178
2019	None of the above	41	36	11	4	4	4	0	80	9	211
2018	Client contact centre	36	37	13	7	5	1	1	75	12	160
2018	Health care practitioners	40	35	15	4	3	3	0	78	7	323
2018	Compliance, inspection and enforcement	41	44	10	4	0	1	0	86	4	52
2018	Communications or public affairs	38	42	6	11	3	0	0	80	14	55
2018	Science and technology	31	41	25	3	0	0	0	72	3	46
2018	Administration and operations	38	34	14	7	5	2	0	74	12	651
2018	Human resources	33	44	15	2	1	4	0	80	4	70
2018	Financial management	35	45	9	7	3	2	0	81	11	190
2018	Procurement	42	36	13	9	0	0	0	77	9	16
2018	Real property	24	40	19	10	8	0	0	63	18	25
2018	Information management	42	39	13	4	0	2	0	82	4	71
2018	Information technology	49	25	18	3	3	3	0	76	5	42
2018	Data sciences	47	33	7	3	2	6	2	87	5	52
2018	Policy	29	42	13	9	6	1	0	72	15	229
2018	Project management	29	43	13	8	5	2	0	74	14	245
2018	Other services to the public	34	38	18	5	2	2	0	74	7	150
2018	None of the above	32	40	16	7	4	0	0	73	11	193

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	44	29	15	5	6	0	1	74	11	133
2019	Health care practitioners	41	36	11	7	5	0	0	78	12	241
2019	Compliance, inspection and enforcement	44	38	6	7	5	0	0	82	12	43
2019	Communications or public affairs	37	50	10	4	0	0	0	87	4	75
2019	Security	43	35	11	11	0	0	0	78	11	18
2019	Science and technology	31	37	24	5	3	0	0	68	8	37
2019	Administration and operations	44	34	12	6	4	0	0	78	10	728
2019	Human resources	40	39	12	2	7	0	0	79	9	41
2019	Financial management	38	41	11	5	5	0	0	79	10	225
2019	Procurement	28	46	0	17	9	0	0	74	26	22
2019	Real property	40	25	14	11	10	0	0	65	21	27
2019	Information management	52	35	6	6	1	0	0	87	7	94
2019	Information technology	43	36	11	7	2	1	0	80	9	81
2019	Evaluation	50	35	0	0	15	0	0	85	15	12
2019	Data sciences	45	36	15	2	2	0	0	81	4	46
2019	Policy	39	41	9	4	6	0	0	81	10	313
2019	Project management	37	40	11	8	4	0	0	78	11	289
2019	Other services to the public	40	34	15	6	5	0	0	74	11	179
2019	None of the above	45	32	14	6	3	0	0	78	9	212
2018	Client contact centre	43	33	13	4	6	0	1	77	10	160
2018	Health care practitioners	40	36	10	8	5	0	0	77	13	322
2018	Compliance, inspection and enforcement	40	45	14	1	0	0	0	85	1	51
2018	Communications or public affairs	38	49	7	3	4	0	0	87	7	55
2018	Science and technology	40	39	15	5	0	0	0	80	5	45
2018	Administration and operations	41	38	11	5	4	0	0	80	9	652
2018	Human resources	54	39	4	2	1	0	0	92	4	71
2018	Financial management	35	42	13	8	2	1	0	78	9	189
2018	Procurement	28	27	27	9	9	0	0	55	18	16
2018	Real property	20	44	19	8	8	0	0	65	16	25
2018	Information management	47	36	4	7	6	0	1	84	13	70
2018	Information technology	42	41	15	0	3	0	0	83	3	42
2018	Data sciences	50	44	3	2	0	1	0	95	2	53
2018	Policy	36	41	14	6	3	0	0	77	9	228
2018	Project management	31	47	11	6	5	0	0	78	12	247
2018	Other services to the public	45	32	15	5	4	0	0	77	9	150
2018	None of the above	38	35	16	8	3	0	0	73	11	194

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	25	26	16	18	13	1	1	53	31	133
2019	Health care practitioners	25	30	14	13	11	4	2	59	26	241
2019	Compliance, inspection and enforcement	33	29	13	8	4	10	3	70	14	43
2019	Communications or public affairs	27	34	8	14	11	2	4	66	26	75
2019	Security	37	21	25	0	5	0	11	65	6	18
2019	Science and technology	24	19	16	14	15	5	6	49	33	37
2019	Administration and operations	26	29	17	11	10	4	3	58	23	731
2019	Human resources	31	19	21	9	8	4	6	57	20	41
2019	Financial management	28	31	17	11	9	3	1	62	21	224
2019	Procurement	12	37	34	8	9	0	0	50	17	22
2019	Real property	15	28	28	13	10	6	0	46	24	27
2019	Information management	23	42	14	5	9	1	5	70	15	94
2019	Information technology	29	26	20	11	5	5	3	61	17	80
2019	Evaluation	31	8	22	0	24	8	8	46	29	11
2019	Data sciences	33	31	20	6	4	2	4	68	11	46
2019	Policy	29	31	15	13	7	3	2	63	22	314
2019	Project management	26	33	14	9	11	5	1	63	22	289
2019	Other services to the public	29	24	17	7	14	5	3	58	23	179
2019	None of the above	28	23	22	8	10	4	4	56	20	213
2018	Client contact centre	19	23	25	14	16	1	1	43	31	159
2018	Health care practitioners	24	29	15	15	11	6	1	56	28	316
2018	Compliance, inspection and enforcement	18	29	31	15	3	2	3	49	19	52
2018	Communications or public affairs	28	32	12	11	8	6	4	66	21	55
2018	Science and technology	25	28	21	11	10	2	4	56	22	47
2018	Administration and operations	17	35	20	13	10	4	2	55	24	655
2018	Human resources	40	34	11	5	0	7	3	82	5	71
2018	Financial management	21	30	21	12	10	4	2	54	24	189
2018	Procurement	22	32	15	9	13	9	0	58	25	16
2018	Real property	16	16	40	13	9	6	0	34	23	25
2018	Information management	28	31	18	6	9	5	3	64	16	69
2018	Information technology	28	29	20	5	7	10	0	64	14	42
2018	Data sciences	31	23	16	7	7	14	2	65	16	53
2018	Policy	20	32	18	9	11	7	2	57	22	230
2018	Project management	18	32	20	17	8	2	2	52	27	247
2018	Other services to the public	19	29	18	19	12	3	1	50	32	150
2018	None of the above	20	29	18	12	12	4	5	55	26	193

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	33	33	13	11	7	3	1	68	19	133
2019	Health care practitioners	28	33	12	16	7	3	1	64	24	241
2019	Compliance, inspection and enforcement	21	40	19	13	7	0	0	61	20	43
2019	Communications or public affairs	19	35	20	15	9	3	0	55	24	75
2019	Security	33	29	11	11	16	0	0	62	27	18
2019	Science and technology	6	46	23	17	8	0	0	52	25	37
2019	Administration and operations	30	31	15	13	7	4	1	64	20	733
2019	Human resources	26	20	18	19	11	0	5	49	32	41
2019	Financial management	23	37	18	13	5	3	1	62	19	222
2019	Procurement	25	17	28	8	17	6	0	44	26	22
2019	Real property	25	26	12	27	7	3	0	53	35	27
2019	Information management	30	38	12	7	9	4	0	71	17	94
2019	Information technology	26	33	8	17	8	5	2	64	28	80
2019	Evaluation	23	35	15	7	20	0	0	58	27	12
2019	Data sciences	23	27	23	14	11	0	2	51	26	45
2019	Policy	23	36	17	13	9	2	0	61	22	313
2019	Project management	26	34	14	14	9	3	0	62	24	289
2019	Other services to the public	27	32	12	14	10	4	1	62	25	179
2019	None of the above	31	29	18	9	7	5	1	64	17	211
2018	Client contact centre	28	31	16	10	13	2	0	60	23	161
2018	Health care practitioners	31	32	13	12	10	2	1	64	23	318
2018	Compliance, inspection and enforcement	18	46	15	16	1	4	0	67	18	52
2018	Communications or public affairs	21	36	10	27	1	3	1	60	30	56
2018	Science and technology	17	46	22	12	2	0	2	64	14	46
2018	Administration and operations	27	36	16	13	5	2	1	65	19	653
2018	Human resources	32	41	10	3	6	7	0	79	10	71
2018	Financial management	25	38	12	15	7	1	2	64	23	190
2018	Procurement	31	33	27	5	5	0	0	64	9	16
2018	Real property	24	29	23	20	0	4	0	55	21	25
2018	Information management	27	39	8	15	5	6	1	70	21	71
2018	Information technology	40	47	3	5	3	3	0	89	8	42
2018	Data sciences	30	34	5	10	10	1	10	72	23	53
2018	Policy	24	37	13	13	10	2	0	63	23	230
2018	Project management	20	43	14	14	8	0	0	64	22	247
2018	Other services to the public	26	39	15	10	8	1	1	66	18	148
2018	None of the above	22	31	17	14	8	7	0	58	24	192

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	30	30	21	7	9	3	0	62	16	132
2019	Health care practitioners	25	38	21	7	8	1	0	64	15	240
2019	Compliance, inspection and enforcement	21	38	29	10	2	2	0	59	12	43
2019	Communications or public affairs	17	32	32	12	6	1	0	49	18	75
2019	Security	29	26	28	6	6	6	0	58	12	17
2019	Science and technology	18	41	23	10	5	0	3	61	15	37
2019	Administration and operations	27	33	20	10	8	2	0	62	18	733
2019	Human resources	23	25	32	4	9	5	2	51	14	41
2019	Financial management	23	34	25	9	8	1	0	57	17	224
2019	Procurement	12	33	28	3	20	0	4	47	24	22
2019	Real property	22	32	21	15	10	0	0	54	25	26
2019	Information management	35	38	17	6	2	2	0	75	8	93
2019	Information technology	29	38	9	10	12	1	0	69	22	81
2019	Evaluation	28	42	7	15	7	0	0	70	22	12
2019	Data sciences	28	30	25	13	2	2	0	59	16	45
2019	Policy	22	39	20	9	10	1	0	61	19	313
2019	Project management	20	36	22	13	7	2	0	58	20	288
2019	Other services to the public	22	31	24	14	8	1	0	54	22	178
2019	None of the above	31	30	21	7	7	4	0	64	14	213
2018	Client contact centre	23	36	23	8	10	0	0	59	18	161
2018	Health care practitioners	23	39	21	10	5	1	0	63	16	318
2018	Compliance, inspection and enforcement	26	34	32	3	3	2	0	62	6	52
2018	Communications or public affairs	21	46	18	12	1	1	0	68	13	56
2018	Science and technology	22	45	25	6	2	0	0	67	8	46
2018	Administration and operations	25	38	18	11	6	1	0	64	17	649
2018	Human resources	27	36	20	6	5	5	0	67	12	71
2018	Financial management	23	37	23	10	6	2	0	61	16	189
2018	Procurement	26	20	18	22	5	9	0	51	30	16
2018	Real property	17	26	37	17	3	0	0	43	20	25
2018	Information management	25	39	19	9	5	3	0	67	14	71
2018	Information technology	34	45	16	0	5	0	0	79	5	42
2018	Data sciences	23	43	12	11	4	0	8	71	16	53
2018	Policy	17	41	20	15	6	2	0	59	21	228
2018	Project management	21	39	19	10	10	1	0	61	20	245
2018	Other services to the public	22	38	23	10	6	1	0	61	16	149
2018	None of the above	21	29	23	13	7	7	0	53	22	193

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	17	17	20	15	9	1	44	38	133
2019	Health care practitioners	17	23	18	15	18	7	2	45	36	241
2019	Compliance, inspection and enforcement	17	26	20	13	11	13	0	49	28	43
2019	Communications or public affairs	11	18	19	17	15	17	3	36	40	74
2019	Security	22	22	21	25	5	5	0	46	32	18
2019	Science and technology	14	19	32	17	12	3	2	35	31	37
2019	Administration and operations	19	20	19	13	18	8	2	44	35	731
2019	Human resources	17	17	16	21	17	7	5	39	43	41
2019	Financial management	16	20	23	14	12	11	3	43	31	223
2019	Procurement	6	17	13	20	34	6	4	26	60	21
2019	Real property	16	18	17	17	26	7	0	36	46	27
2019	Information management	21	23	16	16	9	9	6	51	30	93
2019	Information technology	17	26	14	9	19	13	2	50	33	81
2019	Evaluation	8	22	20	0	22	27	0	41	31	12
2019	Data sciences	23	18	24	6	15	12	2	47	24	46
2019	Policy	12	20	22	15	16	12	2	38	37	314
2019	Project management	13	19	20	16	22	7	3	36	42	289
2019	Other services to the public	16	21	20	11	20	10	2	42	35	179
2019	None of the above	20	20	19	8	23	9	2	45	34	213
2018	Client contact centre	19	23	15	17	21	5	1	44	40	162
2018	Health care practitioners	18	22	18	15	17	9	1	45	36	319
2018	Compliance, inspection and enforcement	14	25	16	19	10	16	0	46	35	52
2018	Communications or public affairs	11	26	18	27	7	8	3	41	38	56
2018	Science and technology	15	18	31	11	12	10	2	38	26	46
2018	Administration and operations	17	24	19	16	15	6	2	45	34	653
2018	Human resources	20	25	25	10	6	10	4	52	19	71
2018	Financial management	14	23	22	17	17	6	0	40	37	191
2018	Procurement	22	9	27	0	18	19	5	41	24	16
2018	Real property	14	16	33	14	10	10	3	35	27	25
2018	Information management	14	23	12	14	14	20	3	48	36	69
2018	Information technology	18	25	26	4	10	12	5	52	17	42
2018	Data sciences	19	20	20	10	8	13	11	50	24	52
2018	Policy	10	22	20	18	17	10	3	37	40	230
2018	Project management	11	22	19	21	18	8	1	36	43	246
2018	Other services to the public	17	23	20	13	17	7	3	44	33	149
2018	None of the above	16	22	16	15	20	8	2	42	40	192

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	33	44	4	15	3	0	77	18	133
2019	Health care practitioners	25	53	3	14	4	0	78	18	240
2019	Compliance, inspection and enforcement	35	37	10	13	6	0	72	18	43
2019	Communications or public affairs	31	37	5	19	8	0	68	27	74
2019	Security	26	21	14	22	16	0	47	38	18
2019	Science and technology	22	55	10	10	3	0	77	13	37
2019	Administration and operations	37	44	6	10	3	0	81	13	734
2019	Human resources	43	43	0	14	0	0	86	14	40
2019	Financial management	33	48	5	10	4	0	81	14	224
2019	Procurement	23	49	4	14	10	0	72	24	21
2019	Real property	21	43	5	11	20	0	64	31	27
2019	Information management	39	45	1	7	7	0	84	15	94
2019	Information technology	32	45	3	16	3	0	77	20	81
2019	Evaluation	28	28	7	29	7	0	56	36	12
2019	Data sciences	26	48	4	8	13	0	75	21	46
2019	Policy	32	44	4	14	6	0	77	20	315
2019	Project management	26	52	5	12	5	1	79	16	290
2019	Other services to the public	26	56	4	11	3	0	81	14	180
2019	None of the above	37	38	6	13	6	1	75	19	213

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	41	36	7	11	5	77	16	132
2019	Health care practitioners	35	32	7	17	8	67	26	239
2019	Compliance, inspection and enforcement	43	32	7	11	7	75	18	43
2019	Communications or public affairs	37	31	8	13	12	68	25	73
2019	Security	26	46	5	11	11	73	22	18
2019	Science and technology	27	47	11	8	7	74	15	37
2019	Administration and operations	44	36	6	9	5	80	14	732
2019	Human resources	43	27	7	16	7	70	23	41
2019	Financial management	45	35	9	6	5	79	12	225
2019	Procurement	35	23	22	8	12	58	20	22
2019	Real property	22	46	5	4	23	68	27	27
2019	Information management	43	44	2	6	6	86	12	94
2019	Information technology	43	31	8	10	7	75	17	81
2019	Evaluation	78	15	0	0	7	93	7	12
2019	Data sciences	33	43	10	4	10	76	14	46
2019	Policy	41	35	5	13	5	76	19	314
2019	Project management	32	39	6	13	8	72	21	289
2019	Other services to the public	39	37	4	15	5	76	20	181
2019	None of the above	43	33	6	12	7	76	18	212

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	40	33	14	10	4	0	0	72	14	130
2019	Health care practitioners	36	41	9	9	5	0	0	77	14	238
2019	Compliance, inspection and enforcement	37	40	14	4	4	0	0	77	9	43
2019	Communications or public affairs	35	28	9	22	5	0	0	64	27	74
2019	Security	37	30	5	11	16	0	0	67	27	18
2019	Science and technology	37	35	22	2	5	0	0	72	6	37
2019	Administration and operations	42	35	10	9	3	0	0	78	12	725
2019	Human resources	43	36	10	9	3	0	0	79	12	40
2019	Financial management	46	35	10	6	3	0	0	81	8	224
2019	Procurement	22	32	21	10	15	0	0	54	25	22
2019	Real property	30	32	21	3	15	0	0	62	17	27
2019	Information management	49	33	6	8	5	0	0	82	12	93
2019	Information technology	49	32	6	6	4	1	2	83	11	81
2019	Evaluation	36	22	27	7	7	0	0	58	15	12
2019	Data sciences	33	40	17	4	6	0	0	73	10	46
2019	Policy	39	34	10	10	6	0	0	73	16	314
2019	Project management	34	42	10	10	4	0	0	76	14	289
2019	Other services to the public	35	43	9	10	2	1	0	79	13	180
2019	None of the above	36	38	14	7	5	0	0	74	12	213

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	66	17	10	5	0	0	1	84	5	133
2019	Health care practitioners	70	17	3	5	2	0	2	89	8	240
2019	Compliance, inspection and enforcement	72	18	7	2	1	0	0	90	3	43
2019	Communications or public affairs	65	24	5	3	3	0	0	89	5	73
2019	Security	69	25	0	6	0	0	0	94	6	18
2019	Science and technology	75	15	0	7	0	0	3	93	7	37
2019	Administration and operations	71	15	6	3	2	0	2	89	5	735
2019	Human resources	59	26	2	6	2	0	4	89	9	41
2019	Financial management	68	18	6	4	2	0	3	89	6	225
2019	Procurement	42	22	12	4	14	0	6	68	19	22
2019	Real property	42	35	7	10	0	0	6	81	11	27
2019	Information management	78	13	5	3	1	0	0	91	4	94
2019	Information technology	71	12	13	2	1	0	1	84	3	81
2019	Evaluation	63	15	15	7	0	0	0	78	7	12
2019	Data sciences	79	4	2	8	7	0	0	83	15	46
2019	Policy	71	13	5	6	5	0	0	85	11	313
2019	Project management	68	17	6	6	2	0	2	86	8	290
2019	Other services to the public	73	15	5	2	1	0	4	92	3	181
2019	None of the above	67	14	6	2	5	2	4	86	8	211

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	71	14	7	1	1	0	5	90	2	133
2019	Health care practitioners	76	7	6	4	3	0	4	86	7	240
2019	Compliance, inspection and enforcement	65	13	10	5	3	0	5	81	8	43
2019	Communications or public affairs	80	9	4	2	4	0	1	91	5	75
2019	Security	71	23	6	0	0	0	0	94	0	17
2019	Science and technology	84	4	3	2	4	0	3	90	7	37
2019	Administration and operations	74	10	7	2	1	1	5	89	3	730
2019	Human resources	73	19	0	4	0	0	4	96	4	41
2019	Financial management	72	12	7	2	2	1	5	88	4	223
2019	Procurement	53	13	28	0	0	0	6	70	0	22
2019	Real property	66	15	7	3	3	0	6	86	6	27
2019	Information management	72	21	2	1	3	1	1	94	4	94
2019	Information technology	66	16	10	3	1	0	2	85	5	81
2019	Evaluation	58	22	7	0	0	0	13	92	0	12
2019	Data sciences	77	12	7	0	2	0	2	91	2	46
2019	Policy	71	14	6	4	5	0	1	85	9	313
2019	Project management	76	11	5	4	1	0	3	90	5	288
2019	Other services to the public	69	13	6	3	1	1	7	90	4	179
2019	None of the above	69	11	10	1	4	0	5	84	5	211

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	79	6	2	1	2	0	9	94	4	133
2019	Health care practitioners	77	11	5	2	2	0	4	91	3	240
2019	Compliance, inspection and enforcement	78	13	0	3	0	0	6	97	3	41
2019	Communications or public affairs	79	9	7	3	0	1	1	90	3	75
2019	Security	83	17	0	0	0	0	0	100	0	18
2019	Science and technology	86	2	5	0	4	0	3	91	4	37
2019	Administration and operations	80	7	5	1	1	1	4	92	2	730
2019	Human resources	81	7	6	6	0	0	0	88	6	41
2019	Financial management	76	9	6	0	2	0	7	91	3	222
2019	Procurement	58	13	13	0	0	0	17	85	0	21
2019	Real property	64	14	9	0	7	0	6	83	8	27
2019	Information management	85	11	1	0	2	0	2	97	2	94
2019	Information technology	76	13	6	1	0	0	3	93	1	80
2019	Evaluation	100	0	0	0	0	0	0	100	0	12
2019	Data sciences	75	17	2	0	2	0	4	96	2	46
2019	Policy	82	6	4	2	4	0	2	90	6	312
2019	Project management	81	9	4	0	1	0	5	94	1	288
2019	Other services to the public	80	6	6	1	1	0	6	91	2	178
2019	None of the above	75	11	5	0	2	0	7	93	2	211

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	8	10	12	14	20	9	50	36	133
2019	Health care practitioners	32	9	8	9	13	23	7	58	31	241
2019	Compliance, inspection and enforcement	17	13	16	3	4	26	20	56	14	43
2019	Communications or public affairs	37	18	20	5	8	4	6	62	15	75
2019	Security	37	30	11	5	5	11	0	76	12	18
2019	Science and technology	25	11	11	8	12	17	16	54	30	37
2019	Administration and operations	27	14	9	10	11	19	11	58	29	734
2019	Human resources	37	25	15	7	2	13	0	72	11	41
2019	Financial management	31	16	9	8	14	12	9	60	28	225
2019	Procurement	26	10	10	9	13	22	10	53	33	22
2019	Real property	33	8	20	9	10	12	7	52	24	27
2019	Information management	41	16	9	7	9	13	6	70	19	94
2019	Information technology	48	14	16	7	3	11	2	71	11	81
2019	Evaluation	22	22	7	13	7	28	0	62	28	12
2019	Data sciences	46	14	6	2	4	21	6	83	9	46
2019	Policy	49	19	12	8	3	6	3	75	12	315
2019	Project management	27	13	10	13	14	15	8	52	35	290
2019	Other services to the public	13	13	10	8	13	29	13	46	36	180
2019	None of the above	23	14	10	9	11	26	8	55	29	212

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	26	48	8	10	6	2	1	75	16	133
2019	Health care practitioners	35	44	7	10	3	0	1	80	13	240
2019	Compliance, inspection and enforcement	33	49	9	3	7	0	0	82	10	43
2019	Communications or public affairs	23	45	7	9	10	3	3	72	20	74
2019	Security	33	48	5	0	14	0	0	80	14	18
2019	Science and technology	33	44	12	8	2	0	0	78	10	37
2019	Administration and operations	35	45	8	7	3	1	2	81	10	725
2019	Human resources	46	35	10	2	2	0	4	85	5	41
2019	Financial management	37	46	10	5	1	1	1	85	5	224
2019	Procurement	23	50	13	4	10	0	0	73	14	21
2019	Real property	50	24	10	12	4	0	0	74	16	27
2019	Information management	31	48	7	3	4	3	4	84	8	93
2019	Information technology	47	31	12	6	1	1	1	80	7	81
2019	Evaluation	48	30	0	15	0	0	7	84	16	12
2019	Data sciences	33	46	6	8	4	2	0	81	12	46
2019	Policy	34	48	6	6	3	0	3	84	10	312
2019	Project management	32	52	9	3	2	0	1	85	5	290
2019	Other services to the public	38	41	12	4	3	0	2	81	7	178
2019	None of the above	30	47	12	6	1	1	3	80	7	213

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	28	12	5	1	7	1	81	6	131
2019	Health care practitioners	46	34	11	4	2	3	1	83	6	240
2019	Compliance, inspection and enforcement	58	24	14	2	0	3	0	84	2	43
2019	Communications or public affairs	49	23	11	0	3	11	3	84	3	75
2019	Security	48	27	20	0	0	5	0	79	0	18
2019	Science and technology	38	37	12	6	3	3	0	78	9	37
2019	Administration and operations	52	27	9	4	1	5	2	85	6	725
2019	Human resources	57	20	12	2	0	2	7	84	2	40
2019	Financial management	51	32	9	0	2	4	1	88	3	224
2019	Procurement	44	32	13	4	7	0	0	76	11	20
2019	Real property	57	15	13	9	4	3	0	73	13	27
2019	Information management	46	29	8	3	0	7	7	87	4	94
2019	Information technology	61	22	10	0	2	4	1	87	2	80
2019	Evaluation	78	15	0	0	0	0	7	100	0	12
2019	Data sciences	55	25	4	2	2	12	0	91	5	46
2019	Policy	57	24	7	4	2	4	3	87	6	313
2019	Project management	46	32	11	5	3	2	1	80	9	289
2019	Other services to the public	49	26	12	4	1	5	2	81	6	179
2019	None of the above	45	32	13	2	0	4	3	84	2	213

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	23	77	133
2019	Health care practitioners	27	73	241
2019	Compliance, inspection and enforcement	11	89	43
2019	Communications or public affairs	25	75	75
2019	Science and technology	19	81	37
2019	Administration and operations	22	78	732
2019	Human resources	27	73	41
2019	Financial management	15	85	225
2019	Procurement	33	67	22
2019	Real property	27	73	27
2019	Information management	17	83	93
2019	Information technology	20	80	81
2019	Data sciences	17	83	46
2019	Policy	21	79	315
2019	Project management	23	77	289
2019	Other services to the public	24	76	180
2019	None of the above	18	82	213
2018	Client contact centre	27	73	162
2018	Health care practitioners	27	73	324
2018	Compliance, inspection and enforcement	8	92	52
2018	Communications or public affairs	25	75	56
2018	Science and technology	19	81	46
2018	Administration and operations	18	82	655
2018	Human resources	8	92	70
2018	Financial management	15	85	189
2018	Real property	22	78	26
2018	Information management	15	85	71
2018	Data sciences	8	92	53
2018	Policy	17	83	227
2018	Project management	24	76	248
2018	Other services to the public	21	79	150
2018	None of the above	27	73	194

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	45	55	30
2019	Health care practitioners	47	53	62
2019	Communications or public affairs	73	27	18
2019	Administration and operations	48	52	161
2019	Financial management	41	59	33
2019	Information management	46	54	17
2019	Information technology	30	70	14
2019	Policy	55	45	65
2019	Project management	40	60	65
2019	Other services to the public	46	54	39
2019	None of the above	50	50	42
2018	Client contact centre	38	62	44
2018	Health care practitioners	51	49	86
2018	Communications or public affairs	36	64	15
2018	Administration and operations	54	46	121
2018	Financial management	60	40	30
2018	Information management	60	40	13
2018	Policy	47	53	40
2018	Project management	39	61	59
2018	Other services to the public	32	68	32
2018	None of the above	60	40	51

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	55	45	30
2019	Health care practitioners	46	54	62
2019	Communications or public affairs	57	43	18
2019	Administration and operations	61	39	161
2019	Financial management	73	27	33
2019	Information management	66	34	17
2019	Information technology	63	37	14
2019	Policy	56	44	65
2019	Project management	65	35	65
2019	Other services to the public	50	50	39
2019	None of the above	66	34	42
2018	Client contact centre	67	33	44
2018	Health care practitioners	53	47	86
2018	Administration and operations	65	35	121
2018	Financial management	62	38	30
2018	Information management	50	50	13
2018	Policy	71	29	40
2018	Project management	67	33	59
2018	Other services to the public	57	43	32
2018	None of the above	43	57	51

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	14	86	30
2019	Health care practitioners	10	90	62
2019	Communications or public affairs	0	100	18
2019	Administration and operations	10	90	161
2019	Human resources	0	100	11
2019	Financial management	14	86	33
2019	Policy	16	84	65
2018	Client contact centre	16	84	44
2018	Health care practitioners	12	88	86
2018	Communications or public affairs	0	100	15
2018	Science and technology	0	100	11
2018	Administration and operations	7	93	121

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	0	100	30
2019	Health care practitioners	18	82	62
2019	Communications or public affairs	0	100	18
2019	Human resources	0	100	11
2019	Financial management	0	100	33
2019	Information management	0	100	17
2019	Information technology	0	100	14
2019	Policy	0	100	65
2019	Project management	0	100	65
2019	None of the above	0	100	42
2018	Health care practitioners	11	89	86
2018	Communications or public affairs	0	100	15
2018	Administration and operations	0	100	121
2018	Financial management	0	100	30
2018	Information management	0	100	13
2018	Policy	0	100	40
2018	Project management	0	100	59

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Health care practitioners	12	88	62
2019	Communications or public affairs	0	100	18
2019	Administration and operations	7	93	161
2019	Information technology	0	100	14
2018	Health care practitioners	22	78	86
2018	Science and technology	0	100	11
2018	Administration and operations	4	96	121
2018	Project management	11	89	59

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	39	61	30
2019	Health care practitioners	19	81	62
2019	Administration and operations	17	83	161
2019	Project management	15	85	65
2019	Other services to the public	27	73	39
2018	Client contact centre	22	78	44
2018	Health care practitioners	23	77	86
2018	Science and technology	55	45	11
2018	Administration and operations	7	93	121
2018	Information management	0	100	13
2018	Project management	17	83	59
2018	Other services to the public	14	86	32
2018	None of the above	13	87	51

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Health care practitioners	9	91	62
2019	Administration and operations	6	94	161
2019	Other services to the public	10	90	39
2018	Health care practitioners	12	88	86
2018	Science and technology	0	100	11
2018	Administration and operations	4	96	121
2018	Project management	11	89	59
2018	Other services to the public	0	100	32

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	63	37	30
2019	Health care practitioners	42	58	62
2019	Communications or public affairs	40	60	16
2019	Administration and operations	43	57	160
2019	Financial management	42	58	33
2019	Information management	34	66	17
2019	Policy	48	52	64
2019	Project management	30	70	65
2019	Other services to the public	43	57	38
2019	None of the above	46	54	42
2018	Client contact centre	55	45	45
2018	Health care practitioners	49	51	86
2018	Communications or public affairs	38	62	15
2018	Science and technology	57	43	11
2018	Administration and operations	39	61	121
2018	Financial management	58	42	30
2018	Information management	40	60	13
2018	Policy	41	59	40
2018	Project management	31	69	59
2018	Other services to the public	33	67	32
2018	None of the above	41	59	51

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	48	52	30
2019	Health care practitioners	48	52	62
2019	Communications or public affairs	47	53	16
2019	Administration and operations	45	55	160
2019	Financial management	43	57	33
2019	Information management	38	62	17
2019	Information technology	36	64	14
2019	Policy	37	63	64
2019	Project management	39	61	65
2019	Other services to the public	44	56	38
2019	None of the above	33	67	42
2018	Client contact centre	44	56	45
2018	Health care practitioners	47	53	86
2018	Communications or public affairs	38	62	15
2018	Science and technology	46	54	11
2018	Administration and operations	38	62	121
2018	Financial management	56	44	30
2018	Policy	46	54	40
2018	Project management	43	57	59
2018	Other services to the public	26	74	32
2018	None of the above	23	77	51

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	51	49	30
2019	Health care practitioners	55	45	62
2019	Communications or public affairs	28	72	16
2019	Administration and operations	49	51	160
2019	Human resources	49	51	11
2019	Financial management	47	53	33
2019	Information management	37	63	17
2019	Information technology	56	44	14
2019	Policy	50	50	64
2019	Project management	49	51	65
2019	Other services to the public	56	44	38
2019	None of the above	55	45	42
2018	Client contact centre	53	47	45
2018	Health care practitioners	54	46	86
2018	Communications or public affairs	57	43	15
2018	Administration and operations	50	50	121
2018	Financial management	48	52	30
2018	Information management	39	61	13
2018	Policy	52	48	40
2018	Project management	56	44	59
2018	Other services to the public	28	72	32
2018	None of the above	45	55	51

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	55	45	30
2019	Health care practitioners	30	70	62
2019	Communications or public affairs	29	71	16
2019	Administration and operations	45	55	160
2019	Financial management	37	63	33
2019	Information management	44	56	17
2019	Policy	40	60	64
2019	Project management	44	56	65
2019	Other services to the public	23	77	38
2019	None of the above	50	50	42
2018	Client contact centre	42	58	45
2018	Health care practitioners	31	69	86
2018	Communications or public affairs	63	37	15
2018	Administration and operations	47	53	121
2018	Financial management	48	52	30
2018	Policy	42	58	40
2018	Project management	40	60	59
2018	Other services to the public	38	62	32
2018	None of the above	41	59	51

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	32	68	30
2019	Health care practitioners	44	56	62
2019	Administration and operations	37	63	160
2019	Financial management	51	49	33
2019	Information technology	38	62	14
2019	Policy	45	55	64
2019	Project management	35	65	65
2019	Other services to the public	33	67	38
2019	None of the above	33	67	42
2018	Client contact centre	40	60	45
2018	Health care practitioners	43	57	86
2018	Communications or public affairs	45	55	15
2018	Administration and operations	41	59	121
2018	Financial management	30	70	30
2018	Information management	41	59	13
2018	Policy	52	48	40
2018	Project management	31	69	59
2018	Other services to the public	23	77	32
2018	None of the above	22	78	51

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	58	42	30
2019	Health care practitioners	60	40	62
2019	Communications or public affairs	71	29	16
2019	Administration and operations	61	39	160
2019	Financial management	48	52	33
2019	Information management	66	34	17
2019	Information technology	49	51	14
2019	Policy	46	54	64
2019	Project management	41	59	65
2019	Other services to the public	61	39	38
2019	None of the above	39	61	42
2018	Client contact centre	67	33	45
2018	Health care practitioners	48	52	86
2018	Communications or public affairs	61	39	15
2018	Administration and operations	54	46	121
2018	Financial management	53	47	30
2018	Policy	51	49	40
2018	Project management	46	54	59
2018	Other services to the public	46	54	32
2018	None of the above	50	50	51

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	34	66	30
2019	Health care practitioners	37	63	62
2019	Administration and operations	39	61	160
2019	Human resources	42	58	11
2019	Financial management	49	51	33
2019	Information management	58	42	17
2019	Policy	40	60	64
2019	Project management	20	80	65
2019	Other services to the public	19	81	38
2019	None of the above	35	65	42
2018	Client contact centre	33	67	45
2018	Health care practitioners	34	66	86
2018	Administration and operations	39	61	121
2018	Financial management	46	54	30
2018	Information management	37	63	13
2018	Policy	37	63	40
2018	Project management	34	66	59
2018	Other services to the public	29	71	32
2018	None of the above	31	69	51

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2019	Client contact centre	100	30
2019	Communications or public affairs	100	16
2019	Human resources	100	11
2019	Financial management	100	33
2019	Information management	100	17
2019	Information technology	100	14
2019	Project management	100	65
2019	Other services to the public	100	38
2019	None of the above	100	42
2018	Communications or public affairs	100	15
2018	Science and technology	100	11
2018	Administration and operations	100	121
2018	Information management	100	13
2018	Project management	100	59
2018	None of the above	100	51

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Health care practitioners	10	90	62
2019	Communications or public affairs	0	100	16
2019	Administration and operations	4	96	160
2019	Human resources	0	100	11
2019	Project management	9	91	65
2018	Health care practitioners	6	94	86
2018	Communications or public affairs	0	100	15
2018	Project management	9	91	59
2018	Other services to the public	15	85	32

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	17	83	30
2019	Health care practitioners	16	84	62
2019	Administration and operations	9	91	160
2019	Policy	9	91	64
2019	Project management	10	90	65
2018	Client contact centre	11	89	45
2018	Health care practitioners	7	93	86
2018	Science and technology	50	50	11
2018	Administration and operations	12	88	121
2018	Information management	0	100	13
2018	Other services to the public	12	88	32

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	52	48	30
2019	Health care practitioners	45	55	62
2019	Administration and operations	52	48	160
2019	Financial management	45	55	33
2019	Information management	52	48	17
2019	Information technology	56	44	14
2019	Policy	45	55	64
2019	Project management	51	49	65
2019	Other services to the public	47	53	38
2019	None of the above	49	51	42
2018	Client contact centre	49	51	45
2018	Health care practitioners	47	53	86
2018	Communications or public affairs	42	58	15
2018	Science and technology	50	50	11
2018	Administration and operations	55	45	121
2018	Financial management	51	49	30
2018	Information management	35	65	13
2018	Policy	59	41	40
2018	Project management	59	41	59
2018	Other services to the public	39	61	32
2018	None of the above	27	73	51

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	29	71	30
2019	Health care practitioners	26	74	62
2019	Administration and operations	26	74	160
2019	Financial management	33	67	33
2019	Policy	28	72	64
2019	Project management	18	82	65
2019	Other services to the public	17	83	38
2019	None of the above	41	59	42
2018	Client contact centre	28	72	45
2018	Health care practitioners	27	73	86
2018	Communications or public affairs	30	70	15
2018	Administration and operations	20	80	121
2018	Financial management	25	75	30
2018	Policy	36	64	40
2018	Project management	20	80	59
2018	Other services to the public	25	75	32
2018	None of the above	23	77	51

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	24	76	30
2019	Health care practitioners	24	76	62
2019	Communications or public affairs	0	100	16
2019	Administration and operations	14	86	160
2019	Financial management	14	86	33
2019	Information technology	30	70	14
2019	Policy	13	87	64
2019	Project management	12	88	65
2019	Other services to the public	22	78	38
2019	None of the above	17	83	42
2018	Health care practitioners	17	83	86
2018	Communications or public affairs	0	100	15
2018	Administration and operations	17	83	121
2018	Financial management	18	82	30
2018	Policy	18	82	40
2018	Project management	16	84	59
2018	None of the above	11	89	51

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	67	33	30
2019	Health care practitioners	73	27	62
2019	Communications or public affairs	58	42	16
2019	Administration and operations	55	45	159
2019	Human resources	57	43	11
2019	Financial management	50	50	33
2019	Information management	52	48	17
2019	Information technology	49	51	14
2019	Policy	68	32	64
2019	Project management	59	41	65
2019	Other services to the public	55	45	38
2019	None of the above	42	58	42
2018	Client contact centre	57	43	45
2018	Health care practitioners	61	39	86
2018	Administration and operations	56	44	121
2018	Financial management	47	53	30
2018	Policy	71	29	40
2018	Project management	42	58	58
2018	Other services to the public	34	66	32
2018	None of the above	45	55	51

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	40	60	30
2019	Health care practitioners	35	65	62
2019	Communications or public affairs	48	52	16
2019	Administration and operations	31	69	159
2019	Human resources	45	55	11
2019	Financial management	25	75	33
2019	Information management	49	51	17
2019	Information technology	52	48	14
2019	Policy	38	62	64
2019	Project management	22	78	65
2019	Other services to the public	29	71	38
2019	None of the above	22	78	42
2018	Client contact centre	30	70	45
2018	Health care practitioners	29	71	86
2018	Administration and operations	26	74	121
2018	Financial management	35	65	30
2018	Policy	42	58	40
2018	Project management	19	81	58
2018	Other services to the public	39	61	32
2018	None of the above	21	79	51

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Health care practitioners	10	90	62
2019	Administration and operations	6	94	159
2019	Human resources	0	100	11
2019	Policy	13	87	64
2019	Project management	9	91	65
2019	None of the above	16	84	42
2018	Communications or public affairs	0	100	15
2018	Administration and operations	4	96	121
2018	Financial management	15	85	30
2018	Policy	20	80	40
2018	Other services to the public	13	87	32

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	34	66	30
2019	Health care practitioners	23	77	62
2019	Communications or public affairs	0	100	16
2019	Administration and operations	23	77	159
2019	Financial management	35	65	33
2019	Policy	14	86	64
2019	Project management	31	69	65
2019	Other services to the public	31	69	38
2019	None of the above	25	75	42
2018	Client contact centre	19	81	45
2018	Health care practitioners	18	82	86
2018	Administration and operations	19	81	121
2018	Financial management	32	68	30
2018	Policy	20	80	40
2018	Project management	13	87	58
2018	Other services to the public	12	88	32
2018	None of the above	10	90	51

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	14	86	30
2019	Health care practitioners	14	86	62
2019	Communications or public affairs	0	100	16
2019	Administration and operations	6	94	159
2019	Human resources	0	100	11
2019	Financial management	16	84	33
2019	Information technology	44	56	14
2019	Policy	8	92	64
2019	Other services to the public	22	78	38
2018	Client contact centre	12	88	45
2018	Health care practitioners	7	93	86
2018	Communications or public affairs	0	100	15
2018	Administration and operations	7	93	121
2018	Project management	16	84	58
2018	Other services to the public	14	86	32

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	0	100	16
2019	Administration and operations	4	96	159
2019	Human resources	0	100	11
2019	Other services to the public	14	86	38
2018	Client contact centre	0	100	45
2018	Health care practitioners	7	93	86
2018	Communications or public affairs	0	100	15
2018	Science and technology	0	100	11
2018	Administration and operations	7	93	121
2018	Information management	0	100	13
2018	None of the above	0	100	51

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	23	77	30
2019	Administration and operations	19	81	159
2019	Information management	26	74	17
2019	Policy	12	88	64
2019	None of the above	16	84	42
2018	Client contact centre	17	83	45
2018	Health care practitioners	10	90	86
2018	Administration and operations	15	85	121
2018	Financial management	18	82	30
2018	Project management	18	82	58
2018	None of the above	16	84	51

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Health care practitioners	18	82	62
2019	Administration and operations	9	91	159
2019	Human resources	0	100	11
2019	Financial management	14	86	33
2019	Policy	11	89	64
2019	Project management	8	92	65
2019	None of the above	16	84	42
2018	Health care practitioners	9	91	86
2018	Science and technology	0	100	11
2018	Administration and operations	15	85	121
2018	Project management	13	87	58
2018	None of the above	8	92	51

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Health care practitioners	20	80	62
2019	Administration and operations	24	76	159
2019	Financial management	23	77	33
2019	Policy	15	85	64
2019	Project management	26	74	65
2019	Other services to the public	36	64	38
2019	None of the above	23	77	42
2018	Client contact centre	24	76	45
2018	Health care practitioners	26	74	86
2018	Communications or public affairs	36	64	15
2018	Administration and operations	23	77	121
2018	Financial management	23	77	30
2018	Policy	20	80	40
2018	Project management	29	71	58
2018	Other services to the public	26	74	32
2018	None of the above	30	70	51

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	10	90	153
2018	Client contact centre	17	83	45
2018	Health care practitioners	9	91	80
2018	Administration and operations	8	92	113
2018	Project management	8	92	58
2018	Other services to the public	13	87	31
2018	None of the above	8	92	51

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	11	89	153
2019	Other services to the public	19	81	33
2018	Client contact centre	13	87	45
2018	Health care practitioners	21	79	80
2018	Administration and operations	19	81	113
2018	Financial management	16	84	28
2018	Policy	14	86	39
2018	Project management	15	85	58
2018	None of the above	18	82	51

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	7	93	153
2019	Other services to the public	0	100	33
2018	Science and technology	0	100	11
2018	Administration and operations	6	94	113
2018	Financial management	0	100	28
2018	Policy	12	88	39
2018	None of the above	10	90	51

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	6	94	153
2018	Client contact centre	13	87	45
2018	Communications or public affairs	0	100	15
2018	Administration and operations	7	93	113

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	14	86	153
2019	Human resources	0	100	11
2018	Client contact centre	16	84	45
2018	Health care practitioners	13	87	80
2018	Administration and operations	9	91	113
2018	Policy	11	89	39
2018	Project management	15	85	58

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	6	94	153
2019	Human resources	0	100	11
2018	Client contact centre	10	90	45
2018	Health care practitioners	8	92	80
2018	Science and technology	0	100	11
2018	Administration and operations	14	86	113
2018	Policy	15	85	39
2018	Project management	13	87	58
2018	None of the above	14	86	51

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	10	90	153
2018	Client contact centre	16	84	45
2018	Health care practitioners	7	93	80
2018	Administration and operations	15	85	113
2018	Policy	13	87	39

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	8	92	153
2018	Health care practitioners	17	83	80
2018	Administration and operations	14	86	113
2018	Project management	8	92	58
2018	None of the above	16	84	51

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	0	100	16
2019	Administration and operations	10	90	153
2018	Client contact centre	13	87	45
2018	Health care practitioners	15	85	80
2018	Science and technology	0	100	11
2018	Administration and operations	12	88	113
2018	Financial management	19	81	28
2018	Project management	10	90	58

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	35	65	16
2019	Administration and operations	36	64	153
2019	Other services to the public	22	78	33
2018	Client contact centre	31	69	45
2018	Health care practitioners	30	70	80
2018	Science and technology	52	48	11
2018	Administration and operations	31	69	113
2018	Financial management	45	55	28
2018	Policy	37	63	39
2018	Project management	40	60	58
2018	Other services to the public	14	86	31
2018	None of the above	30	70	51

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	0	100	16
2019	Administration and operations	6	94	153
2018	Health care practitioners	9	91	80
2018	Communications or public affairs	0	100	15
2018	Administration and operations	5	95	113
2018	Policy	20	80	39
2018	Other services to the public	13	87	31
2018	None of the above	12	88	51

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	46	54	16
2019	Administration and operations	51	49	153
2019	Other services to the public	39	61	33
2018	Client contact centre	41	59	45
2018	Health care practitioners	42	58	80
2018	Communications or public affairs	43	57	15
2018	Administration and operations	53	47	113
2018	Financial management	59	41	28
2018	Policy	50	50	39
2018	Project management	50	50	58
2018	Other services to the public	35	65	31
2018	None of the above	38	62	51

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2019	Communications or public affairs	100	16
2019	Human resources	100	11
2019	Other services to the public	100	33
2018	Client contact centre	100	45
2018	Health care practitioners	100	80
2018	Communications or public affairs	100	15
2018	Administration and operations	100	113
2018	Other services to the public	100	31

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	70	30	16
2019	Administration and operations	63	37	153
2019	Other services to the public	69	31	33
2018	Client contact centre	52	48	45
2018	Health care practitioners	66	34	80
2018	Communications or public affairs	55	45	15
2018	Administration and operations	61	39	113
2018	Financial management	58	42	28
2018	Policy	66	34	39
2018	Project management	65	35	58
2018	Other services to the public	60	40	31
2018	None of the above	60	40	51

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	0	100	16
2019	Administration and operations	5	95	153
2018	Communications or public affairs	0	100	15
2018	Administration and operations	5	95	113
2018	Financial management	0	100	28
2018	Other services to the public	0	100	31

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	0	100	16
2019	Administration and operations	12	88	153
2018	Client contact centre	15	85	45
2018	Health care practitioners	13	87	80
2018	Communications or public affairs	0	100	15
2018	Science and technology	0	100	11
2018	Administration and operations	18	82	113
2018	Financial management	16	84	28
2018	Project management	15	85	58

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	26	74	133
2019	Health care practitioners	35	65	241
2019	Compliance, inspection and enforcement	13	87	43
2019	Communications or public affairs	26	74	73
2019	Science and technology	22	78	36
2019	Administration and operations	29	71	730
2019	Human resources	32	68	40
2019	Financial management	23	77	224
2019	Procurement	33	67	22
2019	Real property	39	61	27
2019	Information management	16	84	94
2019	Information technology	26	74	81
2019	Data sciences	16	84	45
2019	Policy	28	72	313
2019	Project management	31	69	287
2019	Other services to the public	30	70	181
2019	None of the above	23	77	212

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	17	19	20	9	12	18	6	47	27	133
2019	Health care practitioners	12	19	20	13	15	18	3	39	36	240
2019	Compliance, inspection and enforcement	18	19	13	3	9	33	6	60	19	43
2019	Communications or public affairs	5	17	17	13	13	29	5	34	39	75
2019	Security	27	5	24	6	5	21	11	48	16	18
2019	Science and technology	9	17	17	6	8	33	11	46	25	36
2019	Administration and operations	16	16	20	11	13	19	5	42	31	732
2019	Human resources	4	24	20	9	12	23	7	41	30	41
2019	Financial management	9	17	26	9	13	20	6	35	30	225
2019	Procurement	21	6	23	4	17	26	3	39	29	22
2019	Real property	3	14	35	9	17	15	7	22	34	27
2019	Information management	15	15	23	10	8	24	5	43	25	94
2019	Information technology	21	18	13	13	10	21	5	52	30	80
2019	Evaluation	13	21	7	0	22	29	7	53	35	12
2019	Data sciences	13	12	19	8	9	28	10	40	28	46
2019	Policy	7	18	21	8	13	27	6	38	31	314
2019	Project management	12	16	24	9	12	21	5	38	29	288
2019	Other services to the public	16	9	23	7	13	27	5	37	30	181
2019	None of the above	17	16	21	10	11	23	3	45	28	210
2018	Client contact centre	18	17	28	9	13	12	3	41	26	162
2018	Health care practitioners	12	16	25	12	12	19	5	36	31	319
2018	Compliance, inspection and enforcement	11	18	20	7	5	32	8	47	20	52
2018	Communications or public affairs	1	22	22	11	6	35	1	37	28	56
2018	Science and technology	5	31	30	6	8	17	2	45	17	46
2018	Administration and operations	13	20	23	11	11	18	4	43	28	651
2018	Human resources	23	30	19	6	4	17	1	65	12	71
2018	Financial management	12	23	29	12	8	11	6	42	23	191
2018	Procurement	17	18	33	0	9	18	5	45	12	16
2018	Real property	11	17	37	10	4	14	7	36	18	25
2018	Information management	14	11	22	4	9	32	9	43	21	71
2018	Information technology	16	21	21	8	4	24	5	53	17	42
2018	Data sciences	17	16	20	0	4	25	18	58	7	53
2018	Policy	7	18	21	12	15	21	7	35	37	230
2018	Project management	8	19	26	12	13	18	4	35	32	248
2018	Other services to the public	18	17	26	13	8	12	6	42	26	149
2018	None of the above	10	10	26	14	13	19	8	27	37	193

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	22	15	10	9	8	4	61	22	133
2019	Health care practitioners	23	34	18	7	11	8	0	61	19	240
2019	Compliance, inspection and enforcement	25	31	16	7	4	14	3	67	14	43
2019	Communications or public affairs	18	27	21	14	8	11	2	51	25	75
2019	Security	27	10	30	11	5	11	6	45	20	18
2019	Science and technology	16	32	21	4	5	21	0	61	12	37
2019	Administration and operations	30	25	21	10	9	5	1	58	20	734
2019	Human resources	18	25	29	9	7	12	0	49	19	41
2019	Financial management	20	30	21	9	9	8	2	56	20	225
2019	Procurement	25	25	17	4	17	13	0	57	24	22
2019	Real property	20	24	25	13	17	0	0	45	30	27
2019	Information management	31	32	11	7	5	13	2	73	14	94
2019	Information technology	36	28	13	12	7	5	0	67	20	79
2019	Evaluation	28	35	22	0	7	7	0	68	8	12
2019	Data sciences	27	24	14	13	4	16	2	62	21	46
2019	Policy	17	36	18	12	9	7	1	58	22	315
2019	Project management	21	26	21	10	11	9	0	53	24	289
2019	Other services to the public	28	19	20	9	12	12	1	54	24	180
2019	None of the above	28	30	16	9	9	7	2	63	20	213
2018	Client contact centre	26	30	22	7	9	6	0	60	17	162
2018	Health care practitioners	25	31	20	8	8	7	0	61	17	321
2018	Compliance, inspection and enforcement	19	31	16	7	5	18	4	64	15	52
2018	Communications or public affairs	12	21	24	21	4	18	0	41	30	56
2018	Science and technology	23	35	25	6	7	4	0	60	13	45
2018	Administration and operations	24	32	20	8	8	7	0	61	18	650
2018	Human resources	33	35	12	11	4	6	0	72	15	71
2018	Financial management	22	34	22	11	5	5	1	59	17	191
2018	Procurement	17	29	40	0	9	0	5	48	9	16
2018	Real property	21	25	23	11	7	14	0	53	21	26
2018	Information management	27	26	22	3	9	11	2	61	14	70
2018	Information technology	32	37	10	4	8	8	0	75	13	42
2018	Data sciences	33	24	9	9	4	12	9	72	17	53
2018	Policy	15	31	23	13	8	8	0	51	23	229
2018	Project management	17	32	22	14	9	5	0	52	25	247
2018	Other services to the public	28	25	27	8	7	6	0	56	15	149
2018	None of the above	19	25	24	15	9	9	0	48	26	193

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	11	89	133
2019	Health care practitioners	9	91	241
2019	Communications or public affairs	9	91	74
2019	Science and technology	13	87	37
2019	Administration and operations	15	85	730
2019	Human resources	17	83	39
2019	Financial management	7	93	225
2019	Real property	23	77	27
2019	Information technology	10	90	81
2019	Data sciences	15	85	46
2019	Policy	16	84	314
2019	Project management	13	87	288
2019	Other services to the public	15	85	179
2019	None of the above	12	88	213
2018	Client contact centre	15	85	162
2018	Health care practitioners	12	88	323
2018	Communications or public affairs	12	88	56
2018	Science and technology	9	91	46
2018	Administration and operations	12	88	656
2018	Human resources	8	92	70
2018	Financial management	9	91	192
2018	Real property	24	76	26
2018	Information management	9	91	71
2018	Information technology	15	85	42
2018	Policy	13	87	230
2018	Project management	14	86	248
2018	Other services to the public	12	88	150
2018	None of the above	14	86	192

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	34	66	16
2019	Health care practitioners	28	72	23
2019	Administration and operations	37	63	107
2019	Financial management	38	62	16
2019	Policy	45	55	51
2019	Project management	28	72	38
2019	Other services to the public	51	49	27
2019	None of the above	45	55	24
2018	Client contact centre	39	61	26
2018	Health care practitioners	20	80	38
2018	Administration and operations	26	74	76
2018	Financial management	43	57	18
2018	Policy	45	55	31
2018	Project management	49	51	35
2018	Other services to the public	23	77	16
2018	None of the above	63	37	27

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Health care practitioners	56	44	23
2019	Administration and operations	67	33	107
2019	Financial management	63	37	16
2019	Policy	73	27	51
2019	Project management	80	20	38
2019	Other services to the public	79	21	27
2019	None of the above	70	30	24
2018	Client contact centre	77	23	26
2018	Health care practitioners	52	48	38
2018	Administration and operations	81	19	76
2018	Policy	68	32	31
2018	Project management	78	22	35
2018	Other services to the public	44	56	16
2018	None of the above	74	26	27

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	6	94	107
2019	Project management	0	100	38
2019	Other services to the public	0	100	27
2018	Other services to the public	0	100	16

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Client contact centre	100	16
2019	Administration and operations	100	107
2019	Financial management	100	16
2019	Policy	100	51
2019	Project management	100	38
2019	Other services to the public	100	27
2019	None of the above	100	24
2018	Client contact centre	100	26
2018	Administration and operations	100	76
2018	Financial management	100	18
2018	Policy	100	31
2018	Project management	100	35
2018	Other services to the public	100	16
2018	None of the above	100	27

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	9	91	107
2019	Other services to the public	0	100	27
2018	Health care practitioners	11	89	38
2018	Financial management	0	100	18
2018	Other services to the public	0	100	16

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Health care practitioners	33	67	23
2019	Administration and operations	16	84	107
2019	Policy	16	84	51
2019	Project management	14	86	38
2019	Other services to the public	29	71	27
2019	None of the above	22	78	24
2018	Client contact centre	17	83	26
2018	Health care practitioners	30	70	38
2018	Administration and operations	7	93	76
2018	Project management	14	86	35
2018	Other services to the public	32	68	16
2018	None of the above	15	85	27

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	11	89	107
2019	Other services to the public	15	85	27
2019	None of the above	30	70	24
2018	Administration and operations	12	88	76
2018	Policy	0	100	31

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	63	37	16
2019	Health care practitioners	54	46	23
2019	Administration and operations	51	49	106
2019	Financial management	61	39	15
2019	Policy	63	37	51
2019	Project management	35	65	37
2019	Other services to the public	49	51	27
2019	None of the above	57	43	24
2018	Client contact centre	40	60	26
2018	Health care practitioners	54	46	38
2018	Administration and operations	44	56	75
2018	Financial management	43	57	18
2018	Policy	55	45	31
2018	Project management	47	53	34
2018	Other services to the public	36	64	17
2018	None of the above	45	55	27

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Health care practitioners	24	76	23
2019	Administration and operations	25	75	106
2019	Policy	29	71	51
2019	Project management	27	73	37
2019	Other services to the public	21	79	27
2019	None of the above	30	70	24
2018	Client contact centre	16	84	26
2018	Health care practitioners	16	84	38
2018	Administration and operations	34	66	75
2018	Policy	35	65	31
2018	Project management	38	62	34
2018	Other services to the public	37	63	17
2018	None of the above	34	66	27

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Health care practitioners	43	57	23
2019	Administration and operations	15	85	106
2019	Policy	16	84	51
2019	Project management	23	77	37
2019	Other services to the public	21	79	27
2019	None of the above	30	70	24
2018	Health care practitioners	13	87	38
2018	Administration and operations	21	79	75
2018	Financial management	27	73	18
2018	Policy	16	84	31
2018	Project management	17	83	34

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	6	94	106
2019	Financial management	0	100	15
2018	None of the above	0	100	27

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Health care practitioners	25	75	23
2019	Administration and operations	23	77	106
2019	Policy	21	79	51
2019	Project management	32	68	37
2019	Other services to the public	26	74	27
2019	None of the above	21	79	24
2018	Health care practitioners	23	77	38
2018	Administration and operations	14	86	75
2018	Policy	29	71	31
2018	Project management	18	82	34
2018	Other services to the public	28	72	17
2018	None of the above	25	75	27

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	19	81	106
2019	Policy	28	72	51
2019	Project management	22	78	37
2019	Other services to the public	26	74	27
2018	Client contact centre	16	84	26
2018	Administration and operations	23	77	75
2018	Financial management	38	62	18
2018	Policy	23	77	31
2018	Project management	29	71	34
2018	None of the above	17	83	27

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	No (%)	Total responses
2019	Client contact centre	100	16
2019	Health care practitioners	100	23
2019	Financial management	100	15
2019	Policy	100	51
2018	Health care practitioners	100	38
2018	Administration and operations	100	75
2018	Policy	100	31
2018	Other services to the public	100	17

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	No (%)	Total responses
2019	Client contact centre	100	16
2019	Health care practitioners	100	23
2019	Financial management	100	15
2019	Project management	100	37
2019	None of the above	100	24
2018	Client contact centre	100	26
2018	Health care practitioners	100	38
2018	Policy	100	31
2018	Project management	100	34
2018	Other services to the public	100	17
2018	None of the above	100	27

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Health care practitioners	0	100	23
2019	Administration and operations	12	88	106
2019	Policy	12	88	51
2019	Project management	13	87	37
2019	None of the above	0	100	24
2018	Client contact centre	0	100	26
2018	None of the above	0	100	27

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	19	81	106
2019	Project management	15	85	37
2019	Other services to the public	20	80	27
2019	None of the above	0	100	24
2018	Administration and operations	12	88	75
2018	Project management	14	86	34

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2019	Client contact centre	100	16
2019	Health care practitioners	100	23
2019	Administration and operations	100	106
2019	Financial management	100	15
2019	Project management	100	37
2019	Other services to the public	100	27
2019	None of the above	100	24
2018	Client contact centre	100	26
2018	Health care practitioners	100	38
2018	Administration and operations	100	75
2018	Financial management	100	18
2018	Policy	100	31
2018	Project management	100	34
2018	Other services to the public	100	17
2018	None of the above	100	27

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	13	87	106
2019	Other services to the public	17	83	27
2018	Administration and operations	15	85	75
2018	Project management	16	84	34

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2019	Client contact centre	100	16
2019	Health care practitioners	100	23
2019	Administration and operations	100	106
2019	Financial management	100	15
2019	Policy	100	51
2019	Project management	100	37
2019	Other services to the public	100	27
2019	None of the above	100	24
2018	Client contact centre	100	26
2018	Health care practitioners	100	38
2018	Financial management	100	18
2018	Policy	100	31
2018	Project management	100	34
2018	Other services to the public	100	17
2018	None of the above	100	27

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	13	87	106
2019	Financial management	0	100	15
2019	Policy	14	86	51
2019	Other services to the public	17	83	27
2018	Client contact centre	27	73	26
2018	Health care practitioners	13	87	38
2018	Administration and operations	18	82	75

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Health care practitioners	30	70	23
2019	Administration and operations	27	73	106
2019	Policy	39	61	49
2019	Project management	26	74	36
2019	Other services to the public	33	67	27
2018	Client contact centre	28	72	26
2018	Health care practitioners	26	74	38
2018	Administration and operations	27	73	76
2018	Financial management	35	65	18
2018	Policy	39	61	31
2018	Project management	29	71	35
2018	Other services to the public	37	63	17
2018	None of the above	23	77	27

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	11	89	106
2019	Policy	14	86	49
2018	Administration and operations	9	91	76
2018	Policy	16	84	31
2018	Project management	16	84	35

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	5	95	106
2019	None of the above	0	100	24

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	32	68	16
2019	Administration and operations	15	85	106
2019	Policy	12	88	49
2019	Project management	17	83	36
2019	Other services to the public	21	79	27
2018	Administration and operations	19	81	76

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	No (%)	Total responses
2019	Project management	100	36
2018	Client contact centre	100	26
2018	Policy	100	31
2018	None of the above	100	27

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	No (%)	Total responses
2019	Client contact centre	100	16
2019	Project management	100	36
2019	None of the above	100	24
2018	Client contact centre	100	26
2018	Project management	100	35
2018	Other services to the public	100	17
2018	None of the above	100	27

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	13	87	106
2019	Financial management	0	100	15
2019	Policy	12	88	49
2018	Health care practitioners	13	87	38
2018	Project management	16	84	35

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	4	96	106
2019	Financial management	0	100	15
2019	Policy	15	85	49
2018	Administration and operations	7	93	76

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	42	58	16
2019	Health care practitioners	45	55	23
2019	Administration and operations	47	53	106
2019	Financial management	66	34	15
2019	Policy	35	65	49
2019	Project management	58	42	36
2019	Other services to the public	64	36	27
2019	None of the above	61	39	24
2018	Client contact centre	55	45	26
2018	Health care practitioners	57	43	38
2018	Administration and operations	54	46	76
2018	Financial management	49	51	18
2018	Policy	36	64	31
2018	Project management	47	53	35
2018	Other services to the public	39	61	17
2018	None of the above	55	45	27

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	0	100	23
2018	Project management	16	84	35

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Health care practitioners	28	72	36
2018	Administration and operations	11	89	75
2018	Project management	14	86	35

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	No (%)	Total responses
2019	Client contact centre	100	15
2019	None of the above	100	23
2018	Financial management	100	17

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	No (%)	Total responses
2019	None of the above	100	23
2018	Health care practitioners	100	36
2018	Financial management	100	17
2018	Policy	100	30

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	No (%)	Total responses
2019	Client contact centre	100	15
2019	None of the above	100	23
2018	Health care practitioners	100	36
2018	Project management	100	35

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	0	100	26
2018	None of the above	0	100	27

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Project management	13	87	35
2018	Financial management	0	100	17
2018	Other services to the public	0	100	17

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	0	100	23
2018	Administration and operations	15	85	75

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	19	81	75
2018	None of the above	0	100	27

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	31	69	15
2019	Project management	21	79	35
2018	Client contact centre	23	77	26
2018	Administration and operations	26	74	75
2018	Financial management	37	63	17
2018	Policy	27	73	30
2018	Project management	30	70	35

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	No (%)	Total responses
2019	Project management	100	35
2019	None of the above	100	23
2018	Health care practitioners	100	36

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	50	50	15
2019	Project management	43	57	35
2019	None of the above	27	73	23
2018	Client contact centre	48	52	26
2018	Health care practitioners	21	79	36
2018	Administration and operations	52	48	75
2018	Financial management	65	35	17
2018	Policy	33	67	30
2018	Project management	42	58	35
2018	Other services to the public	24	76	17
2018	None of the above	42	58	27

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2019	Client contact centre	100	15
2019	Project management	100	35
2019	None of the above	100	23
2018	Client contact centre	100	26
2018	Health care practitioners	100	36
2018	Administration and operations	100	75
2018	Policy	100	30
2018	Other services to the public	100	17
2018	None of the above	100	27

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	55	45	15
2019	Project management	50	50	35
2019	None of the above	82	18	23
2018	Client contact centre	60	40	26
2018	Health care practitioners	56	44	36
2018	Administration and operations	70	30	75
2018	Financial management	60	40	17
2018	Policy	57	43	30
2018	Project management	65	35	35
2018	Other services to the public	26	74	17
2018	None of the above	56	44	27

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	No (%)	Total responses
2019	Client contact centre	100	15
2019	None of the above	100	23
2018	Health care practitioners	100	36
2018	Financial management	100	17
2018	Policy	100	30
2018	Project management	100	35
2018	Other services to the public	100	17
2018	None of the above	100	27

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Project management	17	83	35
2018	Client contact centre	20	80	26
2018	Health care practitioners	20	80	34
2018	Administration and operations	13	87	75
2018	Project management	15	85	35
2018	None of the above	18	82	27

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	23	77	133
2019	Health care practitioners	21	79	241
2019	Compliance, inspection and enforcement	14	86	43
2019	Communications or public affairs	8	92	74
2019	Science and technology	21	79	36
2019	Administration and operations	16	84	732
2019	Human resources	19	81	40
2019	Financial management	9	91	224
2019	Real property	21	79	27
2019	Information management	11	89	94
2019	Information technology	18	82	81
2019	Data sciences	13	87	45
2019	Policy	21	79	312
2019	Project management	19	81	288
2019	Other services to the public	22	78	181
2019	None of the above	15	85	213

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	18	16	24	8	7	19	8	47	20	131
2019	Health care practitioners	16	19	23	5	9	24	4	49	20	238
2019	Compliance, inspection and enforcement	18	17	22	6	2	31	6	54	11	43
2019	Communications or public affairs	9	17	22	2	7	38	5	45	16	75
2019	Security	16	0	30	6	11	26	11	26	26	18
2019	Science and technology	15	11	25	3	2	35	8	46	10	36
2019	Administration and operations	19	14	25	6	8	23	5	45	20	733
2019	Human resources	13	20	24	9	7	24	2	45	22	41
2019	Financial management	12	13	36	4	6	24	6	35	14	225
2019	Procurement	9	0	35	4	13	33	6	15	27	22
2019	Real property	0	12	39	11	12	14	12	16	31	26
2019	Information management	18	16	24	4	3	30	4	52	12	94
2019	Information technology	19	18	18	9	6	27	4	53	21	80
2019	Evaluation	8	13	15	0	7	49	7	48	17	12
2019	Data sciences	11	12	19	4	9	35	10	42	23	46
2019	Policy	9	12	24	4	11	35	5	35	26	313
2019	Project management	12	16	28	7	8	22	6	40	20	289
2019	Other services to the public	21	8	22	5	11	28	6	43	24	181
2019	None of the above	13	17	24	4	8	26	8	46	18	212
2018	Client contact centre	21	20	28	7	5	16	2	50	15	161
2018	Health care practitioners	14	19	30	5	5	24	4	45	13	324
2018	Compliance, inspection and enforcement	14	18	16	5	4	32	9	56	16	51
2018	Communications or public affairs	7	13	24	6	2	47	2	39	15	55
2018	Science and technology	7	29	33	5	2	23	2	47	9	47
2018	Administration and operations	17	17	29	6	7	22	3	45	16	649
2018	Human resources	17	24	25	5	2	24	2	56	10	70
2018	Financial management	13	24	33	4	4	17	3	47	11	191
2018	Procurement	17	22	29	0	0	27	5	58	0	16
2018	Real property	6	13	41	7	5	21	7	26	16	25
2018	Information management	13	13	17	4	7	36	9	49	20	70
2018	Information technology	20	12	24	5	3	30	5	51	12	41
2018	Data sciences	11	13	22	6	0	31	18	46	11	53
2018	Policy	8	15	21	10	9	29	7	37	30	229
2018	Project management	11	16	29	8	8	24	3	38	22	243
2018	Other services to the public	16	17	34	7	8	14	3	41	18	150
2018	None of the above	12	14	31	7	5	25	6	37	18	194

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	24	19	5	7	10	4	65	14	133
2019	Health care practitioners	28	32	19	6	6	10	0	66	13	240
2019	Compliance, inspection and enforcement	27	33	17	11	0	9	3	68	13	43
2019	Communications or public affairs	25	23	27	5	5	13	2	56	12	75
2019	Security	27	5	35	6	11	11	6	38	20	18
2019	Science and technology	22	27	19	8	2	22	0	62	13	37
2019	Administration and operations	31	24	23	6	7	7	1	60	15	731
2019	Human resources	25	30	24	4	5	12	0	62	11	41
2019	Financial management	23	30	25	3	5	12	2	61	10	224
2019	Procurement	20	27	16	4	13	14	6	58	22	21
2019	Real property	16	30	26	4	18	6	0	48	24	27
2019	Information management	30	34	15	3	3	13	3	76	6	93
2019	Information technology	35	29	16	10	3	7	0	69	14	80
2019	Evaluation	28	42	15	0	7	7	0	76	8	12
2019	Data sciences	27	26	16	4	4	16	6	68	11	46
2019	Policy	21	32	19	7	10	10	1	60	19	313
2019	Project management	24	27	24	8	6	10	1	57	16	288
2019	Other services to the public	31	16	19	11	8	13	2	55	22	180
2019	None of the above	27	25	20	6	7	10	5	61	16	210
2018	Client contact centre	30	28	25	4	7	7	0	62	11	161
2018	Health care practitioners	26	30	23	7	4	10	1	62	12	324
2018	Compliance, inspection and enforcement	18	41	10	1	5	19	6	78	9	52
2018	Communications or public affairs	14	31	24	12	2	18	0	54	17	56
2018	Science and technology	18	45	28	3	4	2	0	65	7	47
2018	Administration and operations	26	27	25	8	6	8	1	58	15	648
2018	Human resources	31	33	16	9	2	7	0	70	13	71
2018	Financial management	22	38	23	6	3	6	1	66	10	192
2018	Procurement	26	11	58	0	0	0	5	39	0	16
2018	Real property	21	19	32	5	9	14	0	46	16	26
2018	Information management	23	32	15	5	9	14	3	66	16	69
2018	Information technology	25	40	13	0	8	13	0	75	9	40
2018	Data sciences	27	26	15	6	3	15	7	68	12	53
2018	Policy	16	32	21	10	10	8	2	54	22	229
2018	Project management	21	30	24	9	8	8	1	56	18	243
2018	Other services to the public	29	20	28	9	5	8	0	54	15	150
2018	None of the above	21	24	31	8	5	11	0	51	15	194

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	21	79	132
2019	Health care practitioners	14	86	241
2019	Compliance, inspection and enforcement	20	80	43
2019	Communications or public affairs	12	88	75
2019	Security	22	78	18
2019	Science and technology	2	98	37
2019	Administration and operations	22	78	734
2019	Human resources	25	75	40
2019	Financial management	19	81	225
2019	Procurement	25	75	22
2019	Real property	24	76	27
2019	Information management	11	89	94
2019	Information technology	12	88	81
2019	Evaluation	15	85	12
2019	Data sciences	31	69	46
2019	Policy	25	75	312
2019	Project management	24	76	290
2019	Other services to the public	21	79	181
2019	None of the above	20	80	211

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	76	24	26
2019	Health care practitioners	74	26	39
2019	Administration and operations	87	13	156
2019	Human resources	92	8	10
2019	Financial management	80	20	41
2019	Information management	92	8	10
2019	Information technology	71	29	10
2019	Data sciences	86	14	14
2019	Policy	85	15	78
2019	Project management	78	22	70
2019	Other services to the public	81	19	40
2019	None of the above	76	24	42

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	51	33	11	5	0	0	0	84	5	20
2019	Health care practitioners	55	19	5	18	0	3	2	77	18	30
2019	Administration and operations	48	32	4	9	7	0	0	80	16	134
2019	Financial management	52	33	3	10	2	0	0	85	12	33
2019	Data sciences	48	37	0	15	0	0	0	85	15	12
2019	Policy	58	27	0	11	4	0	0	85	15	65
2019	Project management	46	34	6	10	4	0	0	80	14	51
2019	Other services to the public	36	32	16	11	4	0	0	68	15	32
2019	None of the above	43	33	15	7	0	2	0	78	7	33

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	55	18	11	6	6	1	1	75	13	133
2019	Health care practitioners	56	23	10	4	5	2	0	80	10	241
2019	Compliance, inspection and enforcement	66	23	9	3	0	0	0	88	3	43
2019	Communications or public affairs	67	18	7	6	1	1	0	86	7	75
2019	Security	73	16	11	0	0	0	0	89	0	18
2019	Science and technology	45	34	13	5	3	0	0	79	8	37
2019	Administration and operations	59	22	9	3	5	1	0	82	9	734
2019	Human resources	67	12	7	2	9	0	2	81	12	41
2019	Financial management	58	20	9	5	5	2	0	80	11	223
2019	Procurement	52	35	13	0	0	0	0	87	0	22
2019	Real property	50	17	10	8	12	3	0	69	20	27
2019	Information management	71	16	7	3	4	0	0	86	7	93
2019	Information technology	61	24	8	4	2	0	1	86	6	81
2019	Evaluation	73	7	20	0	0	0	0	80	0	12
2019	Data sciences	64	27	10	0	0	0	0	90	0	46
2019	Policy	65	21	7	3	4	0	0	86	7	315
2019	Project management	57	26	9	3	3	0	0	84	7	287
2019	Other services to the public	55	15	13	5	6	4	0	74	12	180
2019	None of the above	60	20	14	3	2	1	0	81	5	213
2018	Client contact centre	46	29	12	5	8	0	0	75	13	160
2018	Health care practitioners	58	21	9	4	6	2	0	81	10	318
2018	Compliance, inspection and enforcement	57	33	9	0	1	0	0	90	1	50
2018	Communications or public affairs	62	16	11	2	5	0	3	81	7	56
2018	Science and technology	43	35	17	3	3	0	0	77	6	46
2018	Administration and operations	54	23	11	6	5	1	0	78	11	646
2018	Human resources	69	23	8	0	0	0	0	92	0	70
2018	Financial management	51	24	10	9	5	1	0	76	15	188
2018	Procurement	78	9	0	0	13	0	0	87	13	16
2018	Real property	50	20	13	10	4	3	0	73	14	26
2018	Information management	56	23	10	5	5	1	0	79	11	70
2018	Information technology	58	26	8	6	3	0	0	83	9	42
2018	Data sciences	71	15	11	0	0	3	0	89	0	51
2018	Policy	61	23	7	4	4	1	0	85	8	226
2018	Project management	52	25	13	4	6	0	0	78	9	247
2018	Other services to the public	55	19	12	7	7	0	0	74	15	148
2018	None of the above	48	27	11	5	5	5	1	79	10	190

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	21	36	21	15	6	0	0	58	21	31
2019	Health care practitioners	32	45	3	17	2	0	0	78	19	85
2019	Compliance, inspection and enforcement	0	43	8	39	10	0	0	43	49	14
2019	Communications or public affairs	14	29	19	14	9	14	0	51	27	21
2019	Administration and operations	19	50	7	19	4	0	1	69	23	175
2019	Human resources	8	51	17	17	8	0	0	58	25	12
2019	Financial management	12	47	14	14	8	3	1	62	23	77
2019	Real property	0	58	17	19	6	0	0	58	25	12
2019	Information management	23	46	13	7	7	4	0	72	15	26
2019	Information technology	30	34	8	20	0	8	0	69	22	24
2019	Data sciences	29	20	30	11	0	10	0	54	12	10
2019	Policy	15	46	12	19	4	1	3	64	24	113
2019	Project management	15	47	16	13	4	3	2	66	17	75
2019	Other services to the public	13	54	7	14	4	8	0	72	20	36
2019	None of the above	20	47	11	10	8	4	0	70	19	58

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	25	37	18	11	8	2	0	63	19	132
2019	Health care practitioners	27	43	15	9	6	1	0	71	15	240
2019	Compliance, inspection and enforcement	21	34	28	13	2	3	0	56	15	43
2019	Communications or public affairs	23	43	17	14	2	0	0	66	16	75
2019	Security	17	28	27	12	0	11	6	54	14	17
2019	Science and technology	16	52	17	10	2	2	0	70	13	37
2019	Administration and operations	27	40	15	10	6	1	0	68	17	731
2019	Human resources	20	47	19	7	5	2	0	69	12	40
2019	Financial management	28	36	18	8	6	4	1	67	14	223
2019	Procurement	23	32	28	7	10	0	0	55	17	22
2019	Real property	17	31	31	13	7	0	0	49	20	27
2019	Information management	30	38	14	6	3	6	3	75	10	93
2019	Information technology	34	41	10	8	4	3	0	77	12	81
2019	Evaluation	35	36	22	0	0	7	0	76	0	12
2019	Data sciences	22	35	22	8	7	6	0	61	16	46
2019	Policy	27	47	11	8	5	2	0	76	13	313
2019	Project management	22	46	16	9	6	2	0	70	15	289
2019	Other services to the public	23	37	14	14	8	4	0	63	23	179
2019	None of the above	22	40	18	11	6	1	1	64	18	210
2018	Client contact centre	19	43	18	10	9	1	1	63	19	160
2018	Health care practitioners	20	42	21	9	8	2	0	62	17	317
2018	Compliance, inspection and enforcement	28	47	15	6	3	1	0	76	9	51
2018	Communications or public affairs	20	39	10	26	5	0	0	59	31	54
2018	Science and technology	18	56	16	7	0	3	0	76	7	47
2018	Administration and operations	26	42	18	8	4	2	0	70	12	653
2018	Human resources	25	44	14	9	2	0	6	73	12	71
2018	Financial management	24	49	12	6	6	2	0	75	13	192
2018	Procurement	32	36	14	0	18	0	0	68	18	16
2018	Real property	25	35	24	9	0	7	0	65	10	26
2018	Information management	25	38	17	13	3	4	0	67	16	71
2018	Information technology	36	46	13	0	0	6	0	87	0	42
2018	Data sciences	26	52	8	10	3	2	0	79	13	52
2018	Policy	22	46	17	9	5	2	0	69	14	229
2018	Project management	20	41	21	12	4	2	0	62	16	249
2018	Other services to the public	21	45	17	11	4	2	0	68	15	147
2018	None of the above	18	43	15	13	8	3	0	63	21	190

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	30	15	19	16	0	0	50	35	133
2019	Health care practitioners	17	35	22	14	10	2	0	52	25	240
2019	Compliance, inspection and enforcement	15	28	28	18	7	3	0	45	26	43
2019	Communications or public affairs	15	25	24	24	10	2	0	41	35	75
2019	Security	16	16	24	22	5	16	0	39	32	18
2019	Science and technology	9	37	27	16	9	2	0	47	25	36
2019	Administration and operations	21	34	18	15	11	0	0	55	26	731
2019	Human resources	14	43	19	9	14	2	0	58	23	41
2019	Financial management	19	32	23	15	9	2	0	52	24	223
2019	Procurement	19	23	31	7	20	0	0	42	27	22
2019	Real property	10	21	19	29	22	0	0	31	50	27
2019	Information management	28	34	17	10	5	5	1	67	15	94
2019	Information technology	23	37	13	18	8	1	0	61	26	81
2019	Evaluation	20	21	29	15	15	0	0	41	30	12
2019	Data sciences	24	31	20	14	8	2	0	56	23	46
2019	Policy	18	35	17	18	10	1	0	54	29	313
2019	Project management	12	34	18	20	13	2	0	48	35	289
2019	Other services to the public	20	27	18	15	15	5	0	50	31	179
2019	None of the above	20	32	22	14	12	1	1	52	26	212
2018	Client contact centre	17	23	20	22	15	1	1	42	38	162
2018	Health care practitioners	13	35	22	17	12	1	0	49	29	320
2018	Compliance, inspection and enforcement	22	34	26	10	8	0	0	56	18	51
2018	Communications or public affairs	12	41	15	21	6	5	0	56	28	55
2018	Science and technology	16	28	31	12	11	3	0	45	24	47
2018	Administration and operations	20	37	17	15	10	1	0	58	25	652
2018	Human resources	20	40	16	17	1	0	6	63	19	70
2018	Financial management	17	33	21	16	10	2	1	52	26	192
2018	Procurement	40	20	18	13	9	0	0	60	22	16
2018	Real property	23	30	15	17	7	9	0	58	26	26
2018	Information management	25	30	20	14	8	3	0	57	22	71
2018	Information technology	26	30	26	10	3	5	0	59	13	42
2018	Data sciences	27	41	13	7	7	4	0	71	15	53
2018	Policy	10	33	22	21	13	0	0	44	34	230
2018	Project management	13	31	18	23	12	2	0	45	37	249
2018	Other services to the public	22	36	18	15	8	1	0	59	23	149
2018	None of the above	13	31	15	25	12	4	0	46	39	193

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	13	28	23	21	14	1	0	42	35	133
2019	Health care practitioners	17	23	22	16	22	0	0	40	38	240
2019	Compliance, inspection and enforcement	8	40	28	7	14	0	3	50	22	42
2019	Communications or public affairs	8	29	22	15	26	0	0	37	40	73
2019	Security	10	25	11	16	37	0	0	35	54	18
2019	Science and technology	12	33	13	15	26	0	0	45	42	36
2019	Administration and operations	20	24	22	13	20	0	1	44	34	729
2019	Human resources	17	31	25	5	23	0	0	48	28	41
2019	Financial management	22	25	23	15	14	0	1	47	30	225
2019	Procurement	19	43	16	8	14	0	0	63	21	22
2019	Real property	9	31	33	15	12	0	0	40	27	27
2019	Information management	24	20	20	11	19	1	5	47	31	93
2019	Information technology	25	29	10	9	22	1	2	56	33	81
2019	Evaluation	7	44	13	28	8	0	0	52	36	12
2019	Data sciences	25	28	22	8	17	0	0	53	25	46
2019	Policy	23	28	22	13	15	0	0	50	28	315
2019	Project management	17	26	20	14	22	0	1	43	36	290
2019	Other services to the public	22	23	22	17	16	1	0	45	33	180
2019	None of the above	17	23	19	21	19	0	1	41	40	213
2018	Client contact centre	15	19	26	16	22	1	2	35	38	161
2018	Health care practitioners	14	18	24	19	25	0	0	32	43	324
2018	Compliance, inspection and enforcement	15	31	21	12	21	0	0	46	33	50
2018	Communications or public affairs	11	18	34	15	22	0	0	29	37	56
2018	Science and technology	21	23	24	14	17	0	0	44	31	47
2018	Administration and operations	19	23	25	13	18	0	1	42	32	651
2018	Human resources	18	23	21	16	22	0	1	41	38	71
2018	Financial management	18	19	22	15	24	0	1	38	40	191
2018	Procurement	40	37	13	9	0	0	0	77	9	16
2018	Real property	20	24	25	13	18	0	0	44	31	25
2018	Information management	21	14	19	18	26	0	3	36	45	71
2018	Information technology	26	34	18	8	10	0	5	63	19	42
2018	Data sciences	21	21	22	9	23	2	2	44	33	53
2018	Policy	22	27	16	16	19	0	0	49	35	229
2018	Project management	16	27	29	13	14	0	0	43	28	246
2018	Other services to the public	15	23	26	13	23	0	0	38	36	150
2018	None of the above	19	18	22	18	23	0	0	37	41	193

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	14	24	25	16	21	0	0	38	37	132
2019	Health care practitioners	19	28	19	18	17	0	0	47	35	240
2019	Compliance, inspection and enforcement	7	25	34	20	14	0	0	33	34	43
2019	Communications or public affairs	21	20	31	18	9	0	0	41	28	75
2019	Security	19	38	37	0	5	0	0	57	5	18
2019	Science and technology	6	33	35	22	5	0	0	39	26	37
2019	Administration and operations	23	25	24	14	14	0	0	48	28	732
2019	Human resources	15	34	23	13	14	0	0	49	27	41
2019	Financial management	19	26	29	14	12	0	0	45	26	224
2019	Procurement	19	28	16	18	18	0	0	47	37	22
2019	Real property	12	28	26	18	16	0	0	40	34	27
2019	Information management	27	31	28	5	9	0	0	58	13	94
2019	Information technology	15	27	31	17	8	1	0	43	26	81
2019	Evaluation	30	43	13	7	7	0	0	73	15	12
2019	Data sciences	19	22	30	18	8	2	0	42	27	46
2019	Policy	19	25	32	14	10	0	0	44	24	314
2019	Project management	13	23	28	19	18	1	0	35	37	289
2019	Other services to the public	19	28	19	20	14	0	0	47	34	180
2019	None of the above	20	24	22	18	13	0	4	46	31	212
2018	Client contact centre	17	23	18	21	21	0	1	40	42	161
2018	Health care practitioners	16	25	28	15	16	0	0	41	31	322
2018	Compliance, inspection and enforcement	29	11	33	15	12	0	0	40	27	52
2018	Communications or public affairs	13	35	32	8	13	0	0	48	21	56
2018	Science and technology	7	36	25	22	10	0	0	43	33	47
2018	Administration and operations	16	27	26	16	14	0	1	43	30	652
2018	Human resources	24	27	21	14	14	0	0	51	28	69
2018	Financial management	17	26	30	13	15	0	0	43	28	192
2018	Procurement	5	22	51	9	14	0	0	26	23	16
2018	Real property	17	25	21	8	29	0	0	42	37	25
2018	Information management	29	26	24	9	12	0	0	55	21	71
2018	Information technology	22	38	25	9	6	0	0	60	15	42
2018	Data sciences	20	27	28	13	11	0	2	47	24	53
2018	Policy	9	26	32	17	16	0	0	35	33	229
2018	Project management	11	21	33	19	17	0	0	31	35	247
2018	Other services to the public	15	20	26	21	18	0	0	36	39	149
2018	None of the above	20	27	28	13	11	0	0	47	24	193

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	27	29	20	13	8	1	1	58	22	132
2019	Health care practitioners	25	39	19	10	4	0	2	65	15	239
2019	Compliance, inspection and enforcement	25	38	24	10	3	0	0	63	13	43
2019	Communications or public affairs	20	26	28	14	12	0	0	46	26	75
2019	Security	35	38	16	0	11	0	0	73	11	18
2019	Science and technology	22	38	31	9	0	0	0	60	9	36
2019	Administration and operations	27	32	21	9	9	1	1	60	18	730
2019	Human resources	18	37	16	17	10	0	2	57	27	40
2019	Financial management	23	32	27	8	10	0	0	55	18	223
2019	Procurement	39	25	4	13	19	0	0	64	32	22
2019	Real property	22	20	17	28	13	0	0	42	41	27
2019	Information management	36	34	19	3	6	1	1	72	9	93
2019	Information technology	22	35	15	14	11	1	1	59	26	80
2019	Evaluation	30	43	20	0	7	0	0	72	7	12
2019	Data sciences	25	30	18	16	8	2	0	56	25	46
2019	Policy	15	33	27	15	9	0	0	49	24	309
2019	Project management	20	35	22	14	8	1	0	55	23	286
2019	Other services to the public	29	31	20	8	10	0	2	61	18	177
2019	None of the above	33	27	20	11	7	0	2	61	19	211
2018	Client contact centre	22	28	22	15	11	1	1	51	27	161
2018	Health care practitioners	28	35	16	13	7	1	2	64	20	319
2018	Compliance, inspection and enforcement	25	34	26	9	4	2	0	61	13	52
2018	Communications or public affairs	8	39	29	13	11	0	0	47	24	55
2018	Science and technology	22	36	30	10	2	0	0	58	12	47
2018	Administration and operations	21	31	25	14	7	1	1	53	21	650
2018	Human resources	25	33	21	10	10	0	1	58	21	70
2018	Financial management	21	28	28	14	8	0	1	49	22	190
2018	Procurement	31	28	5	9	14	9	5	68	26	16
2018	Real property	22	33	22	5	18	0	0	55	24	25
2018	Information management	35	34	20	5	7	0	0	68	12	70
2018	Information technology	26	50	15	6	3	0	0	76	9	42
2018	Data sciences	24	33	26	6	9	0	2	58	15	51
2018	Policy	11	26	32	19	13	0	0	37	31	228
2018	Project management	14	28	32	16	11	0	0	42	26	242
2018	Other services to the public	20	31	27	15	7	1	0	51	22	150
2018	None of the above	21	33	24	11	8	0	3	56	19	193

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	15	14	25	13	34	0	0	29	46	132
2019	Health care practitioners	14	26	23	15	22	0	0	40	37	238
2019	Compliance, inspection and enforcement	14	21	29	19	17	0	0	35	36	43
2019	Communications or public affairs	20	15	21	26	17	0	0	35	44	75
2019	Security	19	38	5	21	16	0	0	57	37	18
2019	Science and technology	18	35	12	14	18	3	0	55	33	36
2019	Administration and operations	21	25	21	15	16	1	1	47	31	732
2019	Human resources	24	14	26	22	11	0	2	39	35	41
2019	Financial management	22	23	25	14	14	1	0	46	29	223
2019	Procurement	11	34	13	4	38	0	0	46	42	22
2019	Real property	21	14	18	20	26	0	0	35	47	27
2019	Information management	25	30	18	14	12	0	1	56	26	92
2019	Information technology	27	21	19	15	15	1	1	49	31	80
2019	Evaluation	25	32	17	8	17	0	0	58	25	11
2019	Data sciences	19	29	26	21	6	0	0	47	27	46
2019	Policy	16	30	25	16	13	0	1	46	29	311
2019	Project management	19	21	22	15	22	0	0	40	38	287
2019	Other services to the public	16	17	26	18	19	1	2	35	38	179
2019	None of the above	20	23	21	11	23	1	1	44	34	210
2018	Client contact centre	15	15	17	18	34	1	1	30	53	159
2018	Health care practitioners	17	20	25	16	22	0	0	37	38	322
2018	Compliance, inspection and enforcement	27	28	17	12	13	2	0	56	26	52
2018	Communications or public affairs	26	21	19	16	17	0	2	47	34	56
2018	Science and technology	23	25	11	22	18	0	0	49	40	46
2018	Administration and operations	18	22	24	15	18	1	1	41	34	649
2018	Human resources	31	24	12	16	17	0	0	55	33	68
2018	Financial management	20	20	25	21	14	0	0	40	35	190
2018	Procurement	27	26	28	0	18	0	0	53	18	16
2018	Real property	9	25	23	19	20	0	4	35	41	25
2018	Information management	26	18	20	20	10	2	3	47	33	71
2018	Information technology	17	36	24	15	8	0	0	52	23	42
2018	Data sciences	28	17	27	16	11	0	2	45	27	52
2018	Policy	14	20	29	18	18	1	0	34	37	227
2018	Project management	9	23	23	24	21	0	0	32	45	246
2018	Other services to the public	14	24	20	14	26	1	2	39	40	150
2018	None of the above	25	17	26	11	20	0	0	42	31	191

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	28	14	5	6	1	2	75	11	132
2019	Health care practitioners	38	28	13	9	10	0	2	67	19	240
2019	Compliance, inspection and enforcement	34	38	19	4	3	0	2	73	7	43
2019	Communications or public affairs	34	27	22	9	5	0	3	62	15	74
2019	Security	63	27	0	0	11	0	0	89	11	18
2019	Science and technology	53	26	12	0	6	0	3	81	6	35
2019	Administration and operations	50	23	11	5	6	0	5	77	12	732
2019	Human resources	49	18	10	11	2	0	10	74	15	41
2019	Financial management	51	25	13	3	5	0	2	78	9	225
2019	Procurement	58	16	14	0	12	0	0	74	12	22
2019	Real property	29	42	18	0	7	0	3	74	7	27
2019	Information management	70	8	5	2	5	0	9	86	8	93
2019	Information technology	55	26	4	11	0	1	3	85	11	81
2019	Evaluation	78	0	15	7	0	0	0	78	7	12
2019	Data sciences	62	21	11	4	0	0	2	85	4	46
2019	Policy	44	28	15	6	5	0	1	73	12	313
2019	Project management	42	30	13	6	7	0	1	73	13	286
2019	Other services to the public	44	26	13	7	6	0	3	73	13	178
2019	None of the above	47	25	16	5	4	0	3	75	9	212
2018	Client contact centre	44	27	9	4	9	1	6	76	13	159
2018	Health care practitioners	37	30	12	8	8	1	4	70	17	323
2018	Compliance, inspection and enforcement	52	19	21	6	1	0	0	71	7	52
2018	Communications or public affairs	40	26	21	4	8	0	2	67	12	55
2018	Science and technology	52	29	6	5	5	0	4	84	10	47
2018	Administration and operations	46	23	14	6	4	0	6	74	11	649
2018	Human resources	38	25	20	5	4	0	7	68	10	71
2018	Financial management	40	31	17	5	3	0	3	73	9	191
2018	Procurement	58	0	9	11	0	0	22	75	14	16
2018	Real property	34	19	28	3	5	0	11	59	9	25
2018	Information management	68	9	8	1	2	0	11	87	4	71
2018	Information technology	63	29	2	0	4	0	3	94	4	42
2018	Data sciences	54	24	7	6	3	0	5	83	10	52
2018	Policy	32	32	17	9	8	0	3	66	17	229
2018	Project management	32	29	22	10	6	0	1	62	16	245
2018	Other services to the public	46	28	13	5	4	1	3	77	10	149
2018	None of the above	42	27	12	3	7	3	6	76	11	191

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	32	20	8	11	1	1	60	19	132
2019	Health care practitioners	20	39	17	13	10	0	0	59	23	240
2019	Compliance, inspection and enforcement	13	44	20	11	10	0	3	59	21	43
2019	Communications or public affairs	24	28	20	16	13	0	0	51	28	75
2019	Security	57	16	10	5	11	0	0	73	16	18
2019	Science and technology	25	31	28	7	5	0	3	58	13	37
2019	Administration and operations	34	26	18	12	10	0	1	60	22	730
2019	Human resources	34	20	14	19	11	0	2	55	31	41
2019	Financial management	34	32	17	6	9	1	1	67	15	225
2019	Procurement	25	18	21	20	10	6	0	46	32	22
2019	Real property	24	31	30	7	7	0	0	55	14	27
2019	Information management	40	24	22	6	6	1	1	66	12	94
2019	Information technology	35	32	14	11	8	0	0	67	19	81
2019	Evaluation	64	15	0	22	0	0	0	78	22	12
2019	Data sciences	26	40	15	14	4	0	0	67	18	46
2019	Policy	27	32	23	10	8	0	0	59	18	314
2019	Project management	22	27	26	11	14	0	0	49	25	290
2019	Other services to the public	27	33	17	11	11	0	0	61	23	181
2019	None of the above	32	27	20	12	7	0	2	60	19	213
2018	Client contact centre	29	23	17	16	13	0	2	53	30	160
2018	Health care practitioners	23	32	21	10	13	0	0	56	24	323
2018	Compliance, inspection and enforcement	26	23	27	19	4	0	0	49	23	52
2018	Communications or public affairs	24	39	13	9	13	0	2	64	22	56
2018	Science and technology	29	33	17	11	10	0	0	62	21	47
2018	Administration and operations	31	25	22	11	9	0	1	57	21	652
2018	Human resources	31	30	22	6	5	6	0	65	11	71
2018	Financial management	23	30	27	10	11	0	0	53	20	192
2018	Procurement	23	55	9	5	0	9	0	85	5	16
2018	Real property	40	30	14	5	11	0	0	70	17	26
2018	Information management	30	25	21	11	9	0	4	57	21	71
2018	Information technology	47	30	17	5	0	0	0	78	5	42
2018	Data sciences	40	28	17	3	9	0	2	69	13	53
2018	Policy	20	27	28	11	13	0	0	47	24	227
2018	Project management	21	26	26	14	14	0	0	47	27	245
2018	Other services to the public	32	24	19	15	10	0	0	56	25	149
2018	None of the above	30	28	23	7	11	0	1	59	18	191

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	28	18	9	7	0	0	66	16	131
2019	Health care practitioners	24	39	20	7	9	0	0	63	17	238
2019	Compliance, inspection and enforcement	28	38	22	10	3	0	0	65	13	42
2019	Communications or public affairs	30	28	30	9	4	0	0	57	13	74
2019	Security	26	35	22	11	5	0	0	62	16	18
2019	Science and technology	12	45	15	14	10	3	0	59	26	35
2019	Administration and operations	31	33	21	8	5	0	2	66	13	731
2019	Human resources	28	26	23	15	7	0	0	54	22	41
2019	Financial management	32	31	19	9	7	2	0	65	16	222
2019	Procurement	12	39	23	7	19	0	0	51	26	22
2019	Real property	13	29	27	13	19	0	0	41	31	27
2019	Information management	31	36	17	5	4	0	6	72	10	92
2019	Information technology	21	37	21	8	11	2	0	59	20	81
2019	Evaluation	21	35	29	7	7	0	0	56	15	12
2019	Data sciences	23	40	20	11	6	0	0	63	17	45
2019	Policy	24	36	24	13	3	0	0	60	16	313
2019	Project management	22	37	24	9	7	0	0	59	17	289
2019	Other services to the public	27	38	18	8	7	1	1	66	16	178
2019	None of the above	26	32	23	10	5	1	3	61	16	211
2018	Client contact centre	33	23	23	13	8	0	1	56	21	159
2018	Health care practitioners	22	31	24	11	9	0	1	54	21	323
2018	Compliance, inspection and enforcement	27	29	29	10	2	2	0	57	13	51
2018	Communications or public affairs	19	38	30	11	1	0	2	57	12	56
2018	Science and technology	23	27	40	0	10	0	0	50	10	47
2018	Administration and operations	26	36	22	10	4	1	1	63	14	651
2018	Human resources	32	32	22	2	4	6	1	70	6	71
2018	Financial management	21	31	30	10	5	2	0	54	15	190
2018	Procurement	18	50	13	5	9	0	5	72	14	16
2018	Real property	19	31	29	12	4	5	0	53	16	24
2018	Information management	29	37	22	6	4	0	3	68	10	70
2018	Information technology	23	39	12	14	5	6	0	66	21	42
2018	Data sciences	24	34	19	10	11	0	2	59	22	53
2018	Policy	17	42	23	10	8	0	0	59	18	229
2018	Project management	15	36	24	16	7	0	0	52	24	248
2018	Other services to the public	23	35	20	11	8	2	1	60	19	150
2018	None of the above	22	34	19	12	11	2	0	57	23	191

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	27	28	22	15	7	0	0	55	23	131
2019	Health care practitioners	14	40	25	11	9	1	0	55	20	239
2019	Compliance, inspection and enforcement	21	33	25	11	11	0	0	54	22	42
2019	Communications or public affairs	16	26	26	20	13	0	0	42	33	75
2019	Security	10	25	32	16	16	0	0	35	33	18
2019	Science and technology	10	28	39	13	7	3	0	39	21	36
2019	Administration and operations	23	29	25	12	9	1	0	53	22	730
2019	Human resources	23	34	23	15	5	0	0	57	20	41
2019	Financial management	18	29	30	13	9	1	0	47	23	224
2019	Procurement	18	39	10	16	17	0	0	57	33	22
2019	Real property	13	21	38	14	14	0	0	34	28	27
2019	Information management	31	36	20	7	2	0	5	70	9	94
2019	Information technology	19	27	28	17	8	1	0	47	25	81
2019	Evaluation	15	34	15	22	15	0	0	49	37	12
2019	Data sciences	21	39	23	10	7	0	0	60	17	45
2019	Policy	18	34	29	13	6	0	0	52	19	314
2019	Project management	17	32	24	16	10	0	1	50	26	287
2019	Other services to the public	27	33	17	15	9	0	0	59	24	180
2019	None of the above	25	30	20	12	11	1	1	57	23	212
2018	Client contact centre	25	31	26	10	9	0	0	55	19	159
2018	Health care practitioners	21	31	22	15	10	1	1	53	25	323
2018	Compliance, inspection and enforcement	17	35	22	15	8	0	2	53	24	51
2018	Communications or public affairs	15	31	33	10	11	0	0	46	21	56
2018	Science and technology	12	27	38	15	8	0	0	39	23	47
2018	Administration and operations	19	32	25	14	8	0	1	52	22	648
2018	Human resources	23	31	23	9	7	0	7	58	17	71
2018	Financial management	19	30	27	14	11	0	0	48	25	190
2018	Procurement	13	42	18	9	5	9	5	64	16	16
2018	Real property	16	17	37	17	8	5	0	34	27	25
2018	Information management	39	28	21	7	4	1	0	68	12	70
2018	Information technology	21	40	20	13	5	0	0	61	18	42
2018	Data sciences	26	25	34	7	6	0	2	52	13	53
2018	Policy	11	29	28	18	14	0	0	40	32	227
2018	Project management	11	26	35	17	11	0	0	38	28	249
2018	Other services to the public	21	21	36	15	5	2	0	43	21	150
2018	None of the above	17	31	24	16	9	2	0	49	26	190

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	29	18	10	8	0	0	64	18	130
2019	Health care practitioners	24	38	20	8	8	0	1	63	17	238
2019	Compliance, inspection and enforcement	35	30	14	11	9	0	0	65	21	42
2019	Communications or public affairs	21	20	35	15	9	0	0	41	24	75
2019	Security	16	24	11	22	27	0	0	40	49	18
2019	Science and technology	14	33	34	8	7	3	0	49	16	36
2019	Administration and operations	29	29	20	13	8	0	1	58	22	732
2019	Human resources	33	19	12	25	11	0	0	52	36	41
2019	Financial management	22	30	25	10	11	1	0	53	22	223
2019	Procurement	12	39	19	21	9	0	0	51	30	22
2019	Real property	13	29	18	18	22	0	0	43	40	26
2019	Information management	31	35	19	10	1	0	4	69	12	94
2019	Information technology	26	34	17	14	7	1	0	61	22	81
2019	Evaluation	21	27	22	15	15	0	0	49	30	12
2019	Data sciences	25	40	20	4	11	0	0	65	15	44
2019	Policy	17	33	24	17	9	0	0	50	26	312
2019	Project management	18	30	25	15	12	0	0	48	27	288
2019	Other services to the public	29	28	22	10	9	1	1	58	20	179
2019	None of the above	26	28	20	13	10	1	2	56	24	211
2018	Client contact centre	32	28	17	13	10	0	0	60	23	159
2018	Health care practitioners	26	35	21	9	9	0	0	60	19	323
2018	Compliance, inspection and enforcement	23	28	23	21	3	0	2	52	25	51
2018	Communications or public affairs	14	37	25	13	11	0	0	51	24	56
2018	Science and technology	20	29	31	17	3	0	0	49	20	47
2018	Administration and operations	28	28	23	13	7	0	1	56	20	651
2018	Human resources	31	18	31	9	4	6	1	52	14	71
2018	Financial management	24	33	23	10	9	1	0	57	19	189
2018	Procurement	8	60	23	0	9	0	0	68	9	16
2018	Real property	23	24	31	7	8	8	0	51	16	26
2018	Information management	35	32	22	5	5	1	1	68	10	69
2018	Information technology	30	31	19	10	10	0	0	61	20	42
2018	Data sciences	27	25	24	14	9	0	2	52	23	53
2018	Policy	10	34	25	16	15	0	0	44	31	228
2018	Project management	13	29	28	17	13	0	0	42	30	246
2018	Other services to the public	18	37	22	10	12	1	0	55	22	150
2018	None of the above	16	32	22	13	15	1	1	49	29	191

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	24	14	13	10	0	0	63	23	131
2019	Health care practitioners	35	34	12	9	9	1	1	70	18	239
2019	Compliance, inspection and enforcement	32	43	16	3	6	0	0	75	8	42
2019	Communications or public affairs	38	31	25	1	4	0	1	70	5	75
2019	Security	35	11	37	5	11	0	0	46	16	18
2019	Science and technology	35	31	17	10	6	0	0	67	16	35
2019	Administration and operations	43	26	16	7	8	0	1	69	15	728
2019	Human resources	41	18	16	17	7	0	0	59	25	41
2019	Financial management	43	25	15	7	8	2	0	70	15	224
2019	Procurement	37	14	23	11	9	6	0	54	21	22
2019	Real property	34	19	23	7	17	0	0	53	24	27
2019	Information management	48	28	10	7	5	0	2	78	12	94
2019	Information technology	34	31	16	7	10	2	0	66	17	81
2019	Evaluation	36	49	7	8	0	0	0	85	8	12
2019	Data sciences	52	25	11	8	4	0	0	77	13	45
2019	Policy	46	24	15	8	7	0	0	70	15	315
2019	Project management	35	29	18	11	7	0	0	64	18	287
2019	Other services to the public	38	24	16	13	8	0	1	62	21	179
2019	None of the above	43	24	18	6	7	1	1	69	13	211

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	39	16	8	4	1	0	71	12	131
2019	Health care practitioners	27	34	18	12	8	0	0	62	20	239
2019	Compliance, inspection and enforcement	18	34	19	18	12	0	0	51	30	41
2019	Communications or public affairs	32	34	12	13	6	2	0	68	20	75
2019	Security	48	35	11	0	5	0	0	84	5	18
2019	Science and technology	23	40	26	11	0	0	0	63	11	35
2019	Administration and operations	30	33	21	9	7	0	0	63	16	728
2019	Human resources	31	29	26	11	2	0	0	60	14	41
2019	Financial management	33	32	18	9	6	1	0	66	16	224
2019	Procurement	29	38	13	11	9	0	0	67	20	22
2019	Real property	26	18	30	16	7	3	0	45	24	27
2019	Information management	37	34	17	8	2	0	2	72	11	92
2019	Information technology	30	32	23	6	7	1	1	63	13	81
2019	Evaluation	38	17	46	0	0	0	0	54	0	11
2019	Data sciences	32	37	21	9	0	2	0	70	9	45
2019	Policy	30	38	18	9	5	0	0	68	14	312
2019	Project management	24	35	20	14	7	0	0	59	21	288
2019	Other services to the public	22	43	21	10	3	1	0	66	13	177
2019	None of the above	39	24	20	8	6	1	2	65	14	211
2018	Client contact centre	32	27	16	14	11	0	0	59	25	158
2018	Health care practitioners	26	32	21	13	7	0	0	59	20	321
2018	Compliance, inspection and enforcement	22	27	31	8	7	0	5	51	16	51
2018	Communications or public affairs	35	29	21	10	6	0	0	63	16	56
2018	Science and technology	17	36	26	17	5	0	0	53	21	47
2018	Administration and operations	24	31	23	13	7	0	1	56	21	649
2018	Human resources	30	31	16	16	7	0	1	61	23	71
2018	Financial management	22	38	22	9	9	1	0	60	18	190
2018	Procurement	18	53	15	5	5	0	5	75	10	16
2018	Real property	26	28	24	8	10	5	0	56	19	25
2018	Information management	40	29	20	6	3	1	1	70	9	69
2018	Information technology	36	36	17	8	0	0	3	74	8	42
2018	Data sciences	32	30	27	7	3	0	2	63	10	52
2018	Policy	26	29	24	13	8	0	0	55	21	228
2018	Project management	16	35	26	16	7	0	0	51	23	248
2018	Other services to the public	28	29	23	12	7	1	0	58	19	149
2018	None of the above	22	35	17	17	7	0	1	58	24	187

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	31	11	7	4	0	1	77	12	130
2019	Health care practitioners	30	33	18	10	8	0	1	64	18	236
2019	Compliance, inspection and enforcement	47	21	20	6	7	0	0	68	12	42
2019	Communications or public affairs	33	31	19	8	9	0	0	65	16	75
2019	Security	53	31	5	6	5	0	0	84	11	18
2019	Science and technology	34	41	12	8	6	0	0	74	14	35
2019	Administration and operations	54	23	12	6	4	0	2	79	9	723
2019	Human resources	54	21	17	4	4	0	0	74	9	41
2019	Financial management	57	24	9	5	4	1	1	82	10	222
2019	Procurement	41	46	0	3	9	0	0	88	12	22
2019	Real property	47	15	24	3	11	0	0	62	14	27
2019	Information management	50	23	13	5	5	0	3	76	11	92
2019	Information technology	59	21	10	6	2	1	0	81	8	80
2019	Evaluation	54	22	16	0	8	0	0	76	8	11
2019	Data sciences	46	23	18	9	2	0	2	70	11	45
2019	Policy	50	24	13	7	5	0	0	74	13	314
2019	Project management	48	25	11	7	8	0	1	73	15	286
2019	Other services to the public	51	22	12	9	6	0	0	73	15	179
2019	None of the above	50	21	16	5	5	1	2	73	11	212
2018	Client contact centre	53	23	14	2	3	1	4	80	5	156
2018	Health care practitioners	41	26	16	10	6	0	1	68	16	317
2018	Compliance, inspection and enforcement	38	29	20	11	0	0	2	69	11	51
2018	Communications or public affairs	44	20	18	7	10	0	0	65	17	56
2018	Science and technology	60	24	8	6	3	0	0	84	8	47
2018	Administration and operations	50	24	15	5	3	1	2	76	9	644
2018	Human resources	50	26	18	4	1	0	1	77	5	71
2018	Financial management	52	21	12	8	4	1	2	75	12	190
2018	Procurement	80	11	5	0	0	0	5	95	0	16
2018	Real property	46	22	19	6	7	0	0	68	13	25
2018	Information management	44	24	19	5	8	1	0	69	12	70
2018	Information technology	67	18	5	4	5	0	0	85	9	42
2018	Data sciences	65	16	13	2	3	0	2	82	5	53
2018	Policy	50	28	13	6	3	0	0	78	9	227
2018	Project management	41	30	16	8	5	0	1	71	12	245
2018	Other services to the public	48	31	8	3	9	0	1	80	12	150
2018	None of the above	52	24	5	10	6	1	1	78	16	189

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	69	18	2	3	3	0	4	91	6	131
2019	Health care practitioners	63	16	6	5	4	1	5	85	9	238
2019	Compliance, inspection and enforcement	62	24	4	2	2	0	6	91	4	42
2019	Communications or public affairs	62	19	9	3	5	0	1	83	8	74
2019	Security	84	11	5	0	0	0	0	95	0	18
2019	Science and technology	62	31	3	5	0	0	0	92	5	35
2019	Administration and operations	68	13	5	3	3	1	7	88	7	732
2019	Human resources	60	12	11	5	3	0	10	79	8	40
2019	Financial management	72	14	4	2	1	3	4	92	3	223
2019	Procurement	68	16	0	10	6	0	0	84	16	21
2019	Real property	49	4	18	3	16	3	7	59	21	27
2019	Information management	71	10	5	2	4	1	6	88	6	94
2019	Information technology	78	9	2	2	1	1	6	94	4	81
2019	Evaluation	58	15	0	0	7	0	20	91	9	12
2019	Data sciences	61	22	10	4	0	0	2	85	5	45
2019	Policy	75	10	3	3	2	1	6	91	6	311
2019	Project management	67	16	8	2	2	1	3	87	5	287
2019	Other services to the public	67	9	9	6	3	0	5	80	10	178
2019	None of the above	65	13	10	1	3	2	7	85	4	208
2018	Client contact centre	65	13	7	3	3	3	5	85	7	158
2018	Health care practitioners	61	16	9	4	4	1	4	82	8	322
2018	Compliance, inspection and enforcement	70	14	11	1	0	0	4	87	1	51
2018	Communications or public affairs	66	18	5	1	3	1	5	89	5	56
2018	Science and technology	71	16	11	2	0	0	0	87	2	46
2018	Administration and operations	70	15	7	2	2	1	4	88	5	647
2018	Human resources	59	17	5	0	0	9	9	94	0	71
2018	Financial management	62	16	7	4	5	1	5	83	10	187
2018	Procurement	80	6	0	0	0	0	13	100	0	16
2018	Real property	66	16	9	5	4	0	0	82	9	25
2018	Information management	63	13	8	6	5	3	2	80	11	68
2018	Information technology	77	8	7	0	3	0	5	89	3	42
2018	Data sciences	70	11	10	3	0	0	5	86	4	53
2018	Policy	71	15	7	1	1	0	5	91	2	226
2018	Project management	64	20	8	4	2	0	2	85	6	245
2018	Other services to the public	69	18	4	3	3	2	2	90	6	148
2018	None of the above	70	13	4	3	4	2	5	88	7	189

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	55	20	13	5	5	1	2	76	11	132
2019	Health care practitioners	56	21	11	5	6	0	1	78	11	237
2019	Compliance, inspection and enforcement	69	21	4	3	3	0	0	90	6	43
2019	Communications or public affairs	55	24	8	4	7	1	1	80	12	75
2019	Security	78	0	11	0	11	0	0	78	11	18
2019	Science and technology	65	15	10	7	3	0	0	80	10	37
2019	Administration and operations	60	17	8	7	6	1	2	79	13	726
2019	Human resources	60	9	12	6	7	0	5	73	14	41
2019	Financial management	66	14	6	4	6	2	3	83	10	224
2019	Procurement	60	21	0	3	10	6	0	86	14	21
2019	Real property	48	17	18	0	17	0	0	64	17	27
2019	Information management	68	16	10	2	3	1	0	85	5	92
2019	Information technology	65	16	5	6	6	0	2	82	12	81
2019	Evaluation	78	7	7	0	7	0	0	85	7	12
2019	Data sciences	51	30	9	2	4	2	2	85	7	46
2019	Policy	61	15	10	5	6	2	1	78	12	312
2019	Project management	58	17	10	4	9	1	2	77	13	287
2019	Other services to the public	58	18	11	4	7	1	2	78	11	177
2019	None of the above	61	14	8	6	8	0	3	77	14	211
2018	Client contact centre	56	18	9	3	9	1	3	78	12	159
2018	Health care practitioners	57	19	12	5	4	0	3	78	9	323
2018	Compliance, inspection and enforcement	72	10	7	0	4	0	7	89	4	51
2018	Communications or public affairs	56	14	13	6	3	1	6	76	10	56
2018	Science and technology	64	12	16	3	4	0	0	76	8	47
2018	Administration and operations	61	18	9	3	5	1	2	82	9	652
2018	Human resources	79	12	4	3	0	1	1	93	3	71
2018	Financial management	62	17	8	4	5	2	2	83	9	188
2018	Procurement	72	6	9	0	9	0	5	81	9	16
2018	Real property	57	13	13	4	14	0	0	69	18	26
2018	Information management	64	19	5	2	5	2	3	87	8	68
2018	Information technology	73	9	12	2	3	0	2	84	5	42
2018	Data sciences	68	11	8	6	2	2	3	83	8	53
2018	Policy	60	18	8	4	8	1	1	80	12	228
2018	Project management	60	17	10	9	3	1	0	78	12	247
2018	Other services to the public	66	14	8	3	4	1	2	84	8	150
2018	None of the above	51	19	9	8	8	1	4	74	16	191

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	51	30	8	6	4	0	1	81	11	132
2019	Health care practitioners	45	31	13	7	3	0	1	77	11	236
2019	Compliance, inspection and enforcement	63	27	7	3	0	0	0	90	3	43
2019	Communications or public affairs	42	34	12	8	4	0	0	76	12	74
2019	Security	71	23	0	0	6	0	0	94	6	17
2019	Science and technology	36	42	17	5	0	0	0	78	5	37
2019	Administration and operations	52	28	10	5	4	0	1	81	9	725
2019	Human resources	50	31	7	5	2	0	5	85	8	41
2019	Financial management	50	33	8	4	3	0	1	84	7	224
2019	Procurement	55	21	14	4	6	0	0	76	10	21
2019	Real property	54	26	5	5	10	0	0	80	15	27
2019	Information management	57	20	11	5	3	0	4	80	8	91
2019	Information technology	54	29	9	2	4	0	2	84	6	81
2019	Evaluation	77	8	7	0	7	0	0	85	7	12
2019	Data sciences	44	40	6	6	4	0	0	83	10	46
2019	Policy	49	31	13	3	2	1	1	81	6	310
2019	Project management	47	32	14	3	3	0	0	79	7	287
2019	Other services to the public	48	30	13	2	4	0	2	80	7	178
2019	None of the above	50	27	12	3	7	0	2	77	10	211
2018	Client contact centre	44	29	14	5	7	0	1	74	12	161
2018	Health care practitioners	44	35	12	5	4	0	0	80	8	320
2018	Compliance, inspection and enforcement	46	35	14	2	1	0	2	82	4	51
2018	Communications or public affairs	52	38	3	4	3	0	0	89	7	56
2018	Science and technology	52	31	14	3	0	0	0	83	3	47
2018	Administration and operations	47	30	14	4	3	1	1	79	7	652
2018	Human resources	72	16	10	2	0	0	0	88	2	71
2018	Financial management	40	38	12	6	3	0	1	79	9	192
2018	Procurement	31	46	13	0	5	0	5	81	5	16
2018	Real property	42	36	6	3	5	5	4	85	9	26
2018	Information management	58	21	14	3	4	0	0	79	7	69
2018	Information technology	68	22	10	0	0	0	0	90	0	42
2018	Data sciences	62	22	9	2	3	0	2	86	4	53
2018	Policy	50	33	10	4	3	0	1	83	7	229
2018	Project management	46	34	15	3	2	0	0	80	5	246
2018	Other services to the public	51	27	11	6	5	0	0	78	11	149
2018	None of the above	50	25	14	8	2	0	2	76	10	193

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	53	23	12	3	8	0	2	78	10	133
2019	Health care practitioners	50	24	12	8	6	0	1	74	14	237
2019	Compliance, inspection and enforcement	70	16	6	7	0	0	0	86	7	42
2019	Communications or public affairs	51	31	7	4	8	0	0	81	12	74
2019	Security	73	11	5	0	11	0	0	84	11	18
2019	Science and technology	48	25	16	6	5	0	0	72	11	37
2019	Administration and operations	56	20	10	6	7	0	1	76	14	724
2019	Human resources	54	12	15	7	7	2	2	69	16	40
2019	Financial management	57	18	11	8	5	0	0	75	14	224
2019	Procurement	42	11	20	4	16	7	0	56	22	20
2019	Real property	45	25	8	4	18	0	0	70	23	27
2019	Information management	67	15	7	5	4	0	1	84	9	90
2019	Information technology	57	13	17	5	6	0	2	72	11	81
2019	Evaluation	56	30	7	0	7	0	0	85	7	12
2019	Data sciences	55	28	6	6	2	0	2	85	9	46
2019	Policy	53	22	11	5	7	1	1	76	13	309
2019	Project management	50	20	14	7	9	0	0	70	16	288
2019	Other services to the public	58	21	6	5	9	0	1	80	14	177
2019	None of the above	56	22	10	6	5	0	2	79	11	211
2018	Client contact centre	49	20	13	6	9	1	1	71	16	161
2018	Health care practitioners	54	20	15	6	4	1	0	74	11	320
2018	Compliance, inspection and enforcement	65	19	8	5	0	0	4	87	5	51
2018	Communications or public affairs	42	35	13	6	3	0	1	77	10	56
2018	Science and technology	59	14	10	14	4	0	0	72	18	46
2018	Administration and operations	52	21	12	8	6	1	1	75	14	649
2018	Human resources	70	13	12	4	0	1	0	84	4	71
2018	Financial management	46	23	13	9	7	0	2	70	16	189
2018	Procurement	71	11	0	0	13	0	5	86	14	16
2018	Real property	34	35	3	9	8	9	3	78	19	26
2018	Information management	59	17	10	6	5	1	1	78	12	68
2018	Information technology	62	24	9	5	0	0	0	86	5	42
2018	Data sciences	64	17	5	6	6	0	2	82	12	53
2018	Policy	44	25	11	13	6	0	0	70	19	228
2018	Project management	45	25	18	8	4	0	0	70	12	243
2018	Other services to the public	52	24	8	6	9	0	1	77	15	149
2018	None of the above	52	22	13	5	7	0	0	75	13	192

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	51	14	4	3	1	0	26	88	6	132
2019	Health care practitioners	44	19	8	1	4	0	23	82	7	234
2019	Compliance, inspection and enforcement	46	15	0	3	7	0	29	86	14	43
2019	Communications or public affairs	63	13	5	0	0	1	18	94	0	74
2019	Security	60	12	6	0	0	0	23	93	0	17
2019	Science and technology	59	17	3	0	0	0	22	96	0	36
2019	Administration and operations	56	12	5	2	2	0	24	89	5	718
2019	Human resources	48	22	0	7	2	0	21	87	13	40
2019	Financial management	58	14	3	3	1	0	20	91	5	223
2019	Procurement	67	14	0	0	0	0	19	100	0	21
2019	Real property	56	13	9	4	3	0	15	81	8	27
2019	Information management	46	14	6	2	2	0	30	86	6	92
2019	Information technology	57	14	5	0	0	0	24	94	0	80
2019	Evaluation	56	15	7	0	7	0	15	83	9	12
2019	Data sciences	60	12	7	0	0	0	21	92	0	45
2019	Policy	51	16	6	3	2	0	23	86	6	310
2019	Project management	54	15	5	2	2	1	22	88	5	288
2019	Other services to the public	56	11	4	1	0	0	26	92	3	175
2019	None of the above	54	15	6	2	1	1	22	89	3	209
2018	Client contact centre	58	8	4	2	1	0	27	90	4	161
2018	Health care practitioners	42	16	8	3	3	1	28	81	8	318
2018	Compliance, inspection and enforcement	44	17	3	6	0	0	29	87	9	51
2018	Communications or public affairs	52	12	3	0	0	2	31	95	0	54
2018	Science and technology	65	13	7	0	0	0	15	92	0	47
2018	Administration and operations	51	11	7	2	1	1	28	87	3	651
2018	Human resources	50	14	1	3	0	6	26	94	4	71
2018	Financial management	50	13	9	1	2	0	24	84	5	189
2018	Procurement	54	19	5	0	0	0	22	94	0	16
2018	Real property	43	15	0	0	0	9	33	100	0	25
2018	Information management	60	9	4	2	0	0	25	92	3	68
2018	Information technology	66	7	3	5	0	0	20	91	6	40
2018	Data sciences	51	10	5	3	0	0	31	88	4	53
2018	Policy	48	13	4	3	1	0	30	88	6	229
2018	Project management	49	12	6	2	0	0	31	88	3	243
2018	Other services to the public	53	11	8	2	0	0	27	87	2	148
2018	None of the above	52	9	4	1	3	1	30	88	6	191

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	47	26	12	5	5	0	5	76	11	133
2019	Health care practitioners	54	29	10	4	3	0	1	83	7	236
2019	Compliance, inspection and enforcement	33	43	21	3	0	0	0	76	3	43
2019	Communications or public affairs	60	36	3	1	0	0	0	96	1	73
2019	Security	73	22	0	5	0	0	0	95	5	18
2019	Science and technology	46	35	14	5	0	0	0	81	5	37
2019	Administration and operations	60	20	8	5	1	0	5	85	6	725
2019	Human resources	66	17	10	0	2	0	4	87	3	41
2019	Financial management	68	18	8	3	1	0	3	88	4	223
2019	Procurement	59	24	7	4	0	0	6	88	4	21
2019	Real property	48	19	24	4	5	0	0	66	10	27
2019	Information management	65	15	3	5	4	0	8	87	9	93
2019	Information technology	74	15	6	0	2	0	2	92	2	81
2019	Evaluation	80	20	0	0	0	0	0	100	0	12
2019	Data sciences	63	22	4	2	2	0	6	91	5	46
2019	Policy	61	25	9	1	1	0	2	88	2	310
2019	Project management	50	28	13	3	3	0	3	80	6	286
2019	Other services to the public	45	26	15	5	6	0	3	74	11	178
2019	None of the above	58	20	9	5	3	0	5	82	9	211
2018	Client contact centre	45	26	13	5	4	1	5	76	10	159
2018	Health care practitioners	47	27	14	5	4	1	3	76	9	320
2018	Compliance, inspection and enforcement	38	28	24	5	0	0	5	70	5	51
2018	Communications or public affairs	66	26	3	0	3	0	2	93	4	56
2018	Science and technology	39	38	18	2	3	0	0	77	5	45
2018	Administration and operations	56	22	11	3	1	1	6	84	4	653
2018	Human resources	69	12	3	3	0	6	7	93	4	69
2018	Financial management	60	22	5	6	0	0	7	89	7	192
2018	Procurement	54	27	6	9	0	0	5	84	9	16
2018	Real property	33	34	20	8	0	5	0	70	9	25
2018	Information management	67	11	9	6	0	0	7	85	6	69
2018	Information technology	68	19	2	5	0	0	5	92	6	41
2018	Data sciences	62	18	15	0	0	0	5	84	0	53
2018	Policy	58	28	8	3	0	0	3	88	3	227
2018	Project management	44	27	17	6	1	0	5	75	8	246
2018	Other services to the public	57	24	12	3	2	0	1	82	5	148
2018	None of the above	53	24	9	7	2	1	5	81	10	193

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	62	22	6	4	2	2	2	87	7	133
2019	Health care practitioners	70	18	6	2	2	1	1	90	4	237
2019	Compliance, inspection and enforcement	61	24	4	6	3	3	0	87	8	43
2019	Communications or public affairs	66	20	8	5	0	0	0	86	5	74
2019	Security	83	0	6	0	11	0	0	83	11	17
2019	Science and technology	71	13	5	7	0	0	3	87	7	37
2019	Administration and operations	60	19	11	3	4	1	2	82	7	728
2019	Human resources	66	15	5	2	9	0	2	83	12	41
2019	Financial management	69	15	6	3	3	0	4	88	6	223
2019	Procurement	64	25	10	0	0	0	0	90	0	20
2019	Real property	49	17	29	0	5	0	0	66	5	27
2019	Information management	54	22	9	3	6	1	6	82	9	93
2019	Information technology	73	14	4	5	1	1	2	90	6	80
2019	Evaluation	78	0	0	15	0	0	7	84	16	12
2019	Data sciences	64	16	11	2	0	4	2	86	2	46
2019	Policy	70	15	6	4	3	1	1	87	7	310
2019	Project management	58	21	10	4	4	1	2	81	8	287
2019	Other services to the public	62	18	10	5	2	2	1	83	7	178
2019	None of the above	61	19	9	4	5	0	2	82	9	211
2018	Client contact centre	63	15	7	6	4	1	5	82	10	161
2018	Health care practitioners	64	14	9	2	8	0	3	81	10	320
2018	Compliance, inspection and enforcement	55	24	6	5	7	0	2	82	12	51
2018	Communications or public affairs	67	14	3	11	3	1	1	83	14	56
2018	Science and technology	59	19	8	10	2	3	0	80	12	47
2018	Administration and operations	60	20	10	3	5	1	2	82	8	652
2018	Human resources	66	23	5	1	3	0	1	91	4	71
2018	Financial management	58	19	10	4	5	1	2	80	10	192
2018	Procurement	62	20	0	9	5	0	5	86	14	16
2018	Real property	60	19	0	10	8	0	4	81	19	25
2018	Information management	54	17	6	4	3	7	8	84	8	68
2018	Information technology	70	13	10	2	3	0	3	85	4	42
2018	Data sciences	60	16	10	10	3	0	2	78	13	52
2018	Policy	73	12	7	1	4	0	3	87	5	229
2018	Project management	59	18	9	5	5	0	3	80	11	246
2018	Other services to the public	69	13	9	3	4	2	1	84	6	149
2018	None of the above	56	16	9	5	10	1	2	74	16	193

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	60	27	5	3	1	0	3	90	5	133
2019	Health care practitioners	52	34	9	3	0	0	1	87	4	237
2019	Compliance, inspection and enforcement	42	42	14	2	0	0	0	84	2	43
2019	Communications or public affairs	53	24	15	6	1	0	1	78	7	73
2019	Security	57	27	16	0	0	0	0	84	0	18
2019	Science and technology	45	27	18	5	2	0	3	74	7	37
2019	Administration and operations	54	26	12	5	2	0	2	81	7	724
2019	Human resources	56	21	10	7	5	0	2	78	12	41
2019	Financial management	52	26	13	4	2	0	2	80	6	221
2019	Procurement	50	33	0	7	10	0	0	83	17	21
2019	Real property	62	18	17	0	3	0	0	80	3	26
2019	Information management	49	35	5	6	1	1	3	88	7	93
2019	Information technology	51	28	12	1	6	0	2	81	7	81
2019	Evaluation	65	20	15	0	0	0	0	85	0	12
2019	Data sciences	47	20	21	4	4	0	4	70	9	46
2019	Policy	54	30	11	3	1	0	2	86	3	310
2019	Project management	55	26	11	3	4	1	0	82	7	284
2019	Other services to the public	49	32	12	3	2	0	2	83	5	178
2019	None of the above	59	25	10	1	3	0	2	86	4	211
2018	Client contact centre	50	26	14	5	2	0	3	78	7	159
2018	Health care practitioners	49	32	12	3	0	1	2	83	4	320
2018	Compliance, inspection and enforcement	35	54	9	1	1	0	0	88	3	50
2018	Communications or public affairs	42	26	22	8	0	0	1	69	9	56
2018	Science and technology	44	32	19	4	0	0	0	77	4	47
2018	Administration and operations	50	25	15	5	2	1	2	77	7	651
2018	Human resources	60	21	15	3	1	0	0	81	4	71
2018	Financial management	49	27	13	7	3	0	1	77	10	191
2018	Procurement	44	33	18	5	0	0	0	78	5	16
2018	Real property	52	30	5	0	0	9	4	94	0	25
2018	Information management	51	21	20	6	3	0	0	72	9	69
2018	Information technology	63	19	11	0	6	0	0	83	6	42
2018	Data sciences	52	19	20	4	3	0	2	72	8	53
2018	Policy	45	33	14	6	0	0	0	79	7	228
2018	Project management	46	32	14	5	2	0	1	79	7	246
2018	Other services to the public	50	30	13	4	2	0	1	81	6	149
2018	None of the above	52	29	13	1	3	1	1	82	4	192

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	19	28	32	14	7	0	0	47	20	133
2019	Health care practitioners	8	37	33	17	5	0	0	46	22	241
2019	Compliance, inspection and enforcement	8	36	41	8	7	0	0	44	15	43
2019	Communications or public affairs	10	31	36	18	5	0	0	41	23	75
2019	Security	24	11	43	16	5	0	0	35	22	18
2019	Science and technology	14	25	43	13	5	0	0	39	18	37
2019	Administration and operations	18	32	32	12	6	0	0	50	18	733
2019	Human resources	9	39	34	15	5	0	0	47	19	41
2019	Financial management	18	30	36	11	5	0	0	48	16	225
2019	Procurement	12	31	24	21	12	0	0	43	33	22
2019	Real property	11	29	35	3	22	0	0	40	24	27
2019	Information management	29	40	21	7	3	0	0	69	10	94
2019	Information technology	15	41	27	13	4	0	0	55	18	81
2019	Evaluation	25	26	23	17	8	0	0	51	26	11
2019	Data sciences	19	36	35	8	2	0	0	55	10	46
2019	Policy	14	35	34	14	3	0	0	49	17	314
2019	Project management	11	26	39	16	8	0	0	38	24	290
2019	Other services to the public	14	26	37	15	7	0	0	41	22	180
2019	None of the above	19	34	31	10	5	0	1	52	16	211
2018	Client contact centre	15	24	33	17	9	0	1	40	27	162
2018	Health care practitioners	10	30	37	15	8	0	0	39	23	321
2018	Compliance, inspection and enforcement	15	18	47	19	1	0	0	33	20	51
2018	Communications or public affairs	10	46	27	14	3	0	0	57	17	56
2018	Science and technology	5	39	43	12	2	0	0	43	14	47
2018	Administration and operations	14	34	33	13	5	0	0	48	19	657
2018	Human resources	25	20	39	6	4	0	6	47	11	71
2018	Financial management	14	32	39	11	5	0	0	46	16	191
2018	Procurement	5	44	29	5	18	0	0	49	23	16
2018	Real property	12	27	37	20	4	0	0	39	24	26
2018	Information management	18	36	26	13	5	0	2	55	19	71
2018	Information technology	23	40	28	9	0	0	0	63	9	42
2018	Data sciences	29	29	31	9	2	0	0	58	11	53
2018	Policy	6	32	34	24	5	0	0	37	28	229
2018	Project management	8	29	38	18	7	0	0	37	25	248
2018	Other services to the public	12	23	46	13	5	2	0	36	18	150
2018	None of the above	11	32	35	17	4	0	1	43	21	192

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	16	26	33	17	7	0	24	43	131
2019	Health care practitioners	14	20	43	17	5	0	23	35	239
2019	Compliance, inspection and enforcement	9	16	47	21	7	0	28	25	43
2019	Communications or public affairs	14	20	33	27	5	0	33	34	75
2019	Security	5	26	16	22	30	0	52	32	18
2019	Science and technology	9	14	58	16	2	0	19	23	37
2019	Administration and operations	15	17	37	20	10	0	31	32	727
2019	Human resources	22	19	26	22	11	0	33	41	39
2019	Financial management	12	15	41	23	8	0	31	27	224
2019	Procurement	16	27	28	22	6	0	28	44	22
2019	Real property	10	35	30	14	11	0	26	45	27
2019	Information management	4	14	38	28	15	2	44	18	91
2019	Information technology	11	14	36	28	10	1	38	26	78
2019	Evaluation	7	15	28	15	35	0	50	22	12
2019	Data sciences	9	16	40	16	16	2	33	26	46
2019	Policy	10	21	42	18	10	0	27	30	312
2019	Project management	18	22	35	17	9	0	26	40	287
2019	Other services to the public	19	21	34	19	7	0	26	40	177
2019	None of the above	14	19	36	18	12	1	30	34	212
2018	Client contact centre	15	24	35	16	10	1	26	39	159
2018	Health care practitioners	14	23	38	21	4	0	25	37	313
2018	Compliance, inspection and enforcement	11	15	39	25	10	0	35	26	50
2018	Communications or public affairs	10	19	35	19	17	0	37	28	56
2018	Science and technology	2	22	47	24	6	0	29	24	46
2018	Administration and operations	14	17	37	22	10	0	32	31	646
2018	Human resources	8	14	44	18	15	0	33	23	71
2018	Financial management	7	18	47	21	6	0	27	26	190
2018	Procurement	9	13	37	36	5	0	40	23	16
2018	Real property	10	26	38	16	9	0	25	37	25
2018	Information management	7	24	28	23	16	2	40	32	70
2018	Information technology	5	11	51	18	11	4	30	16	42
2018	Data sciences	2	18	36	22	20	2	43	20	52
2018	Policy	12	27	41	15	5	0	20	39	227
2018	Project management	13	23	41	18	5	0	23	36	245
2018	Other services to the public	8	27	41	19	5	0	24	35	147
2018	None of the above	11	25	36	22	6	1	28	36	188

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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	15	29	22	17	16	2	0	15	85	132
2019	Health care practitioners	16	28	28	13	12	1	0	17	83	236
2019	Compliance, inspection and enforcement	16	38	18	17	8	3	0	16	84	43
2019	Communications or public affairs	9	36	24	11	19	1	0	9	91	74
2019	Security	5	30	33	5	27	0	0	5	95	18
2019	Science and technology	9	25	30	14	19	3	0	9	91	36
2019	Administration and operations	19	30	21	15	12	2	1	20	80	730
2019	Human resources	24	27	17	18	11	0	2	25	75	41
2019	Financial management	16	33	25	12	11	2	0	17	83	224
2019	Procurement	23	31	19	8	20	0	0	23	77	22
2019	Real property	17	20	37	7	19	0	0	17	83	27
2019	Information management	27	24	18	13	14	0	4	28	72	93
2019	Information technology	34	28	14	9	15	0	0	34	66	81
2019	Evaluation	30	20	13	7	8	22	0	38	62	12
2019	Data sciences	26	28	21	8	15	0	2	27	73	45
2019	Policy	20	30	22	12	14	1	1	21	79	313
2019	Project management	15	27	27	12	17	2	0	16	84	287
2019	Other services to the public	19	27	22	18	10	2	2	20	80	180
2019	None of the above	21	27	25	17	10	1	0	21	79	213
2018	Client contact centre	23	28	19	16	11	2	1	24	76	162
2018	Health care practitioners	18	26	21	16	19	0	0	18	82	323
2018	Compliance, inspection and enforcement	9	48	14	13	13	3	0	9	91	51
2018	Communications or public affairs	14	15	31	22	16	2	0	15	85	55
2018	Science and technology	27	22	19	15	17	0	0	27	73	47
2018	Administration and operations	25	25	22	12	13	1	1	26	74	658
2018	Human resources	22	26	21	13	18	0	0	22	78	71
2018	Financial management	23	25	24	12	14	1	1	23	77	191
2018	Procurement	40	20	36	5	0	0	0	40	60	16
2018	Real property	26	20	26	10	7	7	3	29	71	25
2018	Information management	28	15	20	15	21	0	1	28	72	71
2018	Information technology	39	23	9	17	9	3	0	41	59	42
2018	Data sciences	20	22	13	15	20	8	2	22	78	53
2018	Policy	28	25	18	13	14	2	1	29	71	230
2018	Project management	24	32	22	11	10	1	0	25	75	247
2018	Other services to the public	20	27	20	20	10	2	1	21	79	150
2018	None of the above	21	25	20	18	13	2	0	22	78	194

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	73	27	108
2019	Health care practitioners	58	42	193
2019	Compliance, inspection and enforcement	64	36	36
2019	Communications or public affairs	66	34	67
2019	Security	83	17	17
2019	Science and technology	68	32	32
2019	Administration and operations	65	35	574
2019	Human resources	47	53	30
2019	Financial management	61	39	184
2019	Procurement	47	53	17
2019	Real property	70	30	22
2019	Information management	69	31	65
2019	Information technology	61	39	53
2019	Data sciences	62	38	33
2019	Policy	64	36	246
2019	Project management	62	38	237
2019	Other services to the public	59	41	135
2019	None of the above	60	40	164

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	44	56	108
2019	Health care practitioners	32	68	192
2019	Compliance, inspection and enforcement	50	50	36
2019	Communications or public affairs	29	71	64
2019	Security	35	65	17
2019	Science and technology	33	67	30
2019	Administration and operations	38	62	566
2019	Human resources	44	56	30
2019	Financial management	34	66	183
2019	Procurement	49	51	17
2019	Real property	47	53	22
2019	Information management	44	56	65
2019	Information technology	36	64	53
2019	Data sciences	59	41	33
2019	Policy	37	63	246
2019	Project management	41	59	236
2019	Other services to the public	39	61	134
2019	None of the above	36	64	162
2018	Client contact centre	34	66	117
2018	Health care practitioners	31	69	260
2018	Compliance, inspection and enforcement	26	74	45
2018	Communications or public affairs	39	61	46
2018	Science and technology	32	68	33
2018	Administration and operations	34	66	470
2018	Human resources	34	66	57
2018	Financial management	28	72	146
2018	Procurement	32	68	10
2018	Real property	23	77	15
2018	Information management	24	76	51
2018	Information technology	26	74	25
2018	Data sciences	32	68	39
2018	Policy	30	70	161
2018	Project management	33	67	184
2018	Other services to the public	44	56	114
2018	None of the above	33	67	145

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	33	21	18	8	14	3	2	57	24	133
2019	Health care practitioners	34	24	16	11	10	2	4	62	22	238
2019	Compliance, inspection and enforcement	45	24	16	10	0	3	3	73	10	43
2019	Communications or public affairs	26	14	23	18	12	0	7	43	32	73
2019	Security	47	10	5	5	27	0	5	60	35	18
2019	Science and technology	31	28	8	5	16	0	11	67	24	36
2019	Administration and operations	37	18	15	12	11	1	6	58	25	727
2019	Human resources	29	24	16	10	19	0	2	54	29	40
2019	Financial management	28	20	18	14	11	2	7	53	27	225
2019	Procurement	41	0	22	8	19	6	4	46	30	22
2019	Real property	34	13	27	10	9	0	8	50	21	27
2019	Information management	43	20	9	8	10	1	9	70	20	93
2019	Information technology	28	23	13	14	8	1	11	59	26	80
2019	Evaluation	22	27	8	15	7	7	13	62	28	12
2019	Data sciences	39	14	25	10	9	0	4	55	20	46
2019	Policy	33	19	20	11	12	1	4	54	24	312
2019	Project management	25	21	16	12	17	2	6	50	32	289
2019	Other services to the public	36	15	13	10	17	0	8	55	30	180
2019	None of the above	36	17	13	13	11	0	10	59	27	213
2018	Client contact centre	42	16	12	10	12	1	7	64	24	162
2018	Health care practitioners	33	19	16	10	12	1	9	58	24	320
2018	Compliance, inspection and enforcement	32	26	14	13	4	0	11	66	19	52
2018	Communications or public affairs	36	15	21	13	13	0	4	52	27	55
2018	Science and technology	35	27	10	12	8	6	3	67	22	47
2018	Administration and operations	37	15	18	11	11	1	8	57	23	654
2018	Human resources	28	17	12	9	19	6	9	52	33	70
2018	Financial management	34	21	13	15	11	0	5	58	28	192
2018	Procurement	40	13	15	9	5	0	18	65	16	16
2018	Real property	40	10	14	8	17	0	10	56	29	25
2018	Information management	35	14	14	11	21	0	6	52	34	70
2018	Information technology	43	29	8	5	4	0	11	80	11	42
2018	Data sciences	27	14	22	11	16	5	4	46	30	51
2018	Policy	28	25	15	12	14	0	7	56	28	230
2018	Project management	35	19	17	8	12	2	6	59	22	249
2018	Other services to the public	42	11	17	9	8	2	9	61	20	148
2018	None of the above	30	15	15	12	12	3	13	53	29	194

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	12	20	13	15	32	1	7	35	51	108
2019	Health care practitioners	7	21	20	17	27	1	7	31	47	192
2019	Compliance, inspection and enforcement	19	9	26	20	27	0	0	28	46	36
2019	Communications or public affairs	8	16	16	23	26	1	10	27	56	65
2019	Security	0	27	0	29	39	0	5	28	72	17
2019	Science and technology	0	25	28	9	35	3	0	26	45	32
2019	Administration and operations	11	20	21	17	23	1	6	33	44	570
2019	Human resources	20	28	19	24	9	0	0	48	32	30
2019	Financial management	10	19	20	17	23	2	9	33	45	184
2019	Procurement	0	8	20	26	22	8	16	10	64	17
2019	Real property	0	12	24	20	30	0	14	14	58	22
2019	Information management	10	21	24	14	23	0	9	34	40	64
2019	Information technology	9	27	13	13	20	6	13	44	40	53
2019	Data sciences	18	15	6	32	23	0	6	34	59	33
2019	Policy	6	21	19	19	26	1	8	30	49	245
2019	Project management	6	21	17	20	27	1	7	30	52	235
2019	Other services to the public	12	26	21	24	13	1	4	39	39	133
2019	None of the above	6	16	24	14	30	1	8	25	49	163
2018	Client contact centre	11	25	18	17	25	1	3	38	43	119
2018	Health care practitioners	7	23	16	21	27	2	4	31	52	261
2018	Compliance, inspection and enforcement	8	26	20	15	28	0	2	35	45	45
2018	Communications or public affairs	2	25	28	21	25	0	0	26	46	46
2018	Science and technology	14	7	47	22	8	0	2	22	31	33
2018	Administration and operations	11	20	20	16	26	2	6	33	45	471
2018	Human resources	16	29	14	20	16	0	5	48	38	58
2018	Financial management	7	16	21	19	27	2	8	25	52	145
2018	Procurement	10	22	30	8	30	0	0	32	38	10
2018	Real property	0	5	36	16	24	0	19	6	49	15
2018	Information management	11	26	19	14	25	1	4	39	41	51
2018	Information technology	8	14	15	15	39	4	4	24	60	25
2018	Data sciences	14	27	13	20	23	0	2	42	44	39
2018	Policy	5	19	19	21	32	1	3	25	55	164
2018	Project management	3	25	17	21	27	2	5	30	52	183
2018	Other services to the public	10	19	21	14	24	4	7	33	43	115
2018	None of the above	6	19	14	19	33	3	6	27	57	149

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	9	17	11	21	35	2	5	28	60	108
2019	Health care practitioners	4	14	12	21	39	1	9	20	67	193
2019	Compliance, inspection and enforcement	15	9	17	23	34	0	2	24	58	36
2019	Communications or public affairs	1	11	12	26	37	3	9	14	72	65
2019	Security	0	22	6	12	59	0	0	22	72	16
2019	Science and technology	0	19	28	22	28	0	3	20	51	32
2019	Administration and operations	6	14	16	19	38	1	6	22	61	571
2019	Human resources	0	28	13	6	42	0	11	31	54	30
2019	Financial management	3	14	12	23	41	1	7	18	70	184
2019	Procurement	0	21	12	26	22	8	12	26	59	17
2019	Real property	6	0	21	22	42	0	9	6	71	22
2019	Information management	4	20	18	17	37	1	3	25	56	64
2019	Information technology	0	21	13	7	46	4	9	24	61	53
2019	Data sciences	6	9	21	20	41	0	3	16	63	33
2019	Policy	4	14	15	20	41	2	6	19	65	245
2019	Project management	3	13	14	18	46	0	6	16	69	236
2019	Other services to the public	6	15	15	21	38	2	3	22	63	134
2019	None of the above	2	7	19	16	51	0	5	9	70	163
2018	Client contact centre	5	14	14	18	46	2	2	19	67	119
2018	Health care practitioners	4	14	15	17	44	2	4	19	66	262
2018	Compliance, inspection and enforcement	3	12	29	17	37	0	3	15	55	45
2018	Communications or public affairs	2	10	11	30	47	0	0	12	77	46
2018	Science and technology	0	7	51	10	29	0	2	7	40	33
2018	Administration and operations	5	11	15	17	47	2	4	16	68	471
2018	Human resources	10	7	18	14	44	2	5	19	62	58
2018	Financial management	3	5	18	17	50	1	7	8	73	144
2018	Procurement	0	0	62	8	30	0	0	0	38	10
2018	Real property	0	0	8	41	37	0	14	0	91	15
2018	Information management	0	9	15	23	48	0	5	9	75	51
2018	Information technology	0	3	26	17	45	4	4	3	68	25
2018	Data sciences	2	8	17	25	45	0	2	11	72	39
2018	Policy	1	10	16	23	46	0	4	11	72	164
2018	Project management	1	10	14	23	45	1	6	12	73	184
2018	Other services to the public	2	17	13	16	46	4	2	20	66	114
2018	None of the above	2	10	13	16	51	4	4	13	73	149

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results by Theme for Indigenous Services Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Job fit and development

Question 4. I get the training I need to do my job.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Question 40. I feel that change is managed well in my department or agency.

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.