2019 Public Service Employee Survey Results by Theme for Indigenous Services Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	41	9	7	5	80	11	1269
2019	Does not provide services to public	35	41	11	8	5	76	13	1631
2018	Provides services to public	35	40	12	8	4	75	12	1216
2018	Does not provide services to public	31	43	12	9	5	74	14	1433

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	35	14	14	9	63	23	1268
2019	Does not provide services to public	34	36	13	9	8	70	17	1631
2018	Provides services to public	23	37	14	15	11	60	26	1218
2018	Does not provide services to public	30	39	12	11	8	69	19	1427

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	31	7	3	1	89	4	1257
2019	Does not provide services to public	50	34	9	4	2	85	6	1622
2018	Provides services to public	55	32	9	3	1	87	5	1210
2018	Does not provide services to public	47	36	10	5	2	83	6	1427

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	39	10	5	3	82	8	1266
2019	Does not provide services to public	42	38	10	7	3	80	9	1637
2018	Provides services to public	42	38	11	7	3	79	10	1220
2018	Does not provide services to public	36	40	12	8	3	77	11	1435

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	33	20	11	9	0	60	20	1267
2019	Does not provide services to public	32	30	18	11	8	1	62	20	1636
2018	Provides services to public	26	31	20	12	10	0	58	23	1214
2018	Does not provide services to public	29	32	19	11	9	1	61	20	1435

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	35	18	13	7	61	20	1260
2019	Does not provide services to public	32	33	15	11	8	66	19	1635
2018	Provides services to public	25	34	18	14	8	59	23	1211
2018	Does not provide services to public	29	33	19	11	7	62	18	1430

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	26	20	12	12	3	0	55	25	1267
2019	Does not provide services to public	30	24	17	14	11	3	0	56	26	1635
2018	Provides services to public	27	24	19	14	12	3	1	53	27	1219
2018	Does not provide services to public	27	23	19	15	13	4	0	52	29	1438

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	30	15	5	4	1	2	76	9	1265
2019	Does not provide services to public	52	26	13	3	3	1	3	81	6	1639

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	27	14	8	6	1	1	71	15	1267
2019	Does not provide services to public	51	27	9	6	5	1	1	80	11	1634
2018	Provides services to public	40	30	12	9	6	1	0	71	16	1212
2018	Does not provide services to public	48	27	10	7	4	2	1	78	12	1423

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	31	11	10	7	0	0	71	18	1256
2019	Does not provide services to public	45	29	10	8	6	0	1	76	14	1632
2018	Provides services to public	39	30	13	10	8	0	0	69	18	1209
2018	Does not provide services to public	44	29	10	9	6	1	1	75	15	1422

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	27	11	8	7	0	75	14	1268
2019	Does not provide services to public	53	26	9	6	5	0	80	11	1635
2018	Provides services to public	44	26	13	8	9	0	70	16	1213
2018	Does not provide services to public	51	26	9	7	5	1	78	12	1422

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	33	17	12	8	5	0	61	21	1262
2019	Does not provide services to public	33	33	15	9	7	4	0	68	16	1637
2018	Provides services to public	25	29	17	12	10	4	1	58	24	1224
2018	Does not provide services to public	28	33	17	9	8	5	0	64	18	1439

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	33	17	14	11	2	0	57	26	1261
2019	Does not provide services to public	31	32	15	11	8	2	0	65	19	1635
2018	Provides services to public	23	29	16	15	14	1	1	54	29	1223
2018	Does not provide services to public	26	33	18	11	10	2	0	61	21	1442

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	30	19	16	13	4	0	49	31	1259
2019	Does not provide services to public	22	30	19	15	10	5	0	55	26	1632
2018	Provides services to public	15	28	20	18	15	3	1	45	34	1220
2018	Does not provide services to public	18	30	20	15	11	6	0	51	28	1438

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	29	17	22	14	2	0	45	37	1259
2019	Does not provide services to public	22	29	18	17	12	3	0	52	30	1636
2018	Provides services to public	14	29	16	19	19	2	1	44	39	1223
2018	Does not provide services to public	17	30	18	18	14	3	0	49	33	1440

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	35	14	14	10	0	61	25	1269
2019	Does not provide services to public	31	36	14	11	7	0	67	19	1631
2018	Provides services to public	22	32	16	15	14	0	55	29	1222
2018	Does not provide services to public	29	35	16	12	8	1	64	20	1437

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	39	11	12	6	71	18	1265
2019	Does not provide services to public	28	42	11	13	7	69	19	1626
2018	Provides services to public	27	41	13	11	7	69	18	1223
2018	Does not provide services to public	24	44	12	13	7	68	20	1432

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	30	13	9	7	0	0	71	16	1268
2019	Does not provide services to public	44	30	12	7	6	1	1	75	13	1631
2018	Provides services to public	35	33	14	10	8	0	0	68	18	1213
2018	Does not provide services to public	40	33	10	9	6	1	1	74	15	1429

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	40	12	18	8	0	62	25	1262
2019	Does not provide services to public	25	38	14	15	7	0	64	22	1627
2018	Provides services to public	19	42	10	18	9	1	62	28	1220
2018	Does not provide services to public	23	43	11	15	7	1	67	22	1442

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	30	17	15	14	3	0	53	30	1265
2019	Does not provide services to public	24	33	17	14	9	3	1	59	24	1636
2018	Provides services to public	18	30	19	16	15	2	0	49	32	1221
2018	Does not provide services to public	21	33	17	15	11	4	0	56	27	1437

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	27	17	16	19	3	1	47	36	1266
2019	Does not provide services to public	22	28	15	14	17	3	2	52	32	1636
2018	Provides services to public	17	24	18	16	21	3	1	43	38	1223
2018	Does not provide services to public	19	24	14	17	19	4	2	46	38	1438

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	26	15	7	5	1	3	73	12	1264
2019	Does not provide services to public	50	25	11	5	3	1	4	79	9	1636

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	9	7	4	5	2	18	80	11	1267
2019	Does not provide services to public	53	10	7	5	7	3	15	76	14	1632

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	26	19	9	5	1	2	66	14	1267
2019	Does not provide services to public	46	23	16	6	4	1	3	73	11	1628

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	22	19	11	6	3	3	62	18	1257
2019	Does not provide services to public	41	22	14	9	7	3	4	68	17	1627

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	22	19	12	12	3	4	54	26	1264
2019	Does not provide services to public	38	19	15	9	10	3	5	63	21	1632

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	19	8	5	3	3	4	83	9	1263
2019	Does not provide services to public	63	15	10	2	3	2	4	83	6	1636

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	15	8	4	5	4	4	81	10	1264
2019	Does not provide services to public	67	10	7	3	5	4	4	84	8	1634

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	10	6	2	2	3	8	88	5	1266
2019	Does not provide services to public	75	7	4	2	1	3	9	92	3	1630

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	39	13	11	8	67	19	1262
2019	Does not provide services to public	33	36	14	11	6	70	16	1619
2018	Provides services to public	26	39	12	12	10	66	22	1219
2018	Does not provide services to public	29	41	13	11	6	70	18	1426

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	34	14	9	7	69	17	1267
2019	Does not provide services to public	39	35	13	8	5	74	13	1627
2018	Provides services to public	30	33	16	13	8	63	21	1215
2018	Does not provide services to public	35	36	16	8	5	71	13	1434

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	38	13	14	7	66	22	1244
2019	Does not provide services to public	32	40	14	9	4	73	14	1603
2018	Provides services to public	25	34	15	15	10	60	25	1217
2018	Does not provide services to public	30	39	15	10	7	69	17	1428

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	42	20	12	6	2	1	61	18	1266
2019	Does not provide services to public	21	42	18	10	5	4	0	66	16	1636
2018	Provides services to public	17	35	23	13	9	2	0	53	23	1227
2018	Does not provide services to public	22	36	20	11	6	4	0	61	18	1439

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	32	12	12	9	67	21	1264
2019	Does not provide services to public	44	33	9	9	4	78	13	1634
2018	Provides services to public	31	35	13	13	8	66	21	1224
2018	Does not provide services to public	43	34	10	8	4	77	13	1438

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	30	20	13	11	1	55	24	1261
2019	Does not provide services to public	38	32	18	6	5	1	71	11	1626
2018	Provides services to public	26	31	21	12	9	1	57	21	1222
2018	Does not provide services to public	37	32	17	8	5	1	70	13	1440

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	22	8	6	8	2	4	76	15	1259
2019	Does not provide services to public	56	18	9	6	5	2	3	79	12	1636

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	30	37	33	1272
2019	Does not provide services to public	33	31	36	1641
2018	Provides services to public	29	32	39	1222
2018	Does not provide services to public	37	26	37	1442

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	17	25	37	8	5	8	410
2019	Does not provide services to public	12	29	41	5	7	6	568
2018	Provides services to public	17	24	33	11	5	11	372
2018	Does not provide services to public	13	27	36	6	12	6	540

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	38	11	5	3	0	80	9	1258
2019	Does not provide services to public	41	39	11	6	3	0	80	9	1628
2018	Provides services to public	41	39	11	5	3	0	80	8	1220
2018	Does not provide services to public	42	41	8	5	3	1	84	8	1436

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	41	19	13	6	1	62	19	1270
2019	Does not provide services to public	24	42	16	11	6	1	66	17	1634
2018	Provides services to public	20	40	18	15	7	1	60	22	1218
2018	Does not provide services to public	22	43	16	12	6	1	66	18	1429

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	26	37	15	5	0	1	20	42	1261
2019	Does not provide services to public	11	26	38	17	7	1	1	24	37	1632
2018	Provides services to public	13	28	37	14	6	1	1	20	42	1223
2018	Does not provide services to public	13	25	38	15	8	1	1	23	38	1439

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	26	29	17	9	1	0	26	44	1259
2019	Does not provide services to public	15	23	30	17	11	2	1	29	40	1630
2018	Provides services to public	16	26	28	19	8	1	1	28	43	1219
2018	Does not provide services to public	16	24	27	19	10	2	1	30	42	1438

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	25	30	15	7	1	1	22	47	1260
2019	Does not provide services to public	17	25	30	17	7	2	2	24	44	1626
2018	Provides services to public	22	27	26	15	7	1	1	22	51	1218
2018	Does not provide services to public	21	25	28	15	7	1	2	23	48	1434

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	15	37	25	12	1	1	38	25	1258
2019	Does not provide services to public	8	16	35	26	13	1	1	40	25	1625
2018	Provides services to public	9	18	34	24	12	1	2	37	28	1213
2018	Does not provide services to public	11	18	33	25	12	1	1	37	29	1435

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	23	29	15	9	1	1	24	46	1265
2019	Does not provide services to public	14	21	30	19	12	2	2	33	36	1632
2018	Provides services to public	24	25	25	15	9	1	1	24	50	1221
2018	Does not provide services to public	18	22	27	19	10	2	2	31	41	1434

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	24	28	12	12	2	1	25	47	1258
2019	Does not provide services to public	15	21	29	18	12	3	2	32	38	1630
2018	Provides services to public	21	25	27	16	8	2	3	25	47	1220
2018	Does not provide services to public	17	23	27	17	11	3	2	30	42	1433

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	23	31	15	7	2	1	22	46	1258
2019	Does not provide services to public	18	24	32	15	8	2	1	24	43	1627
2018	Provides services to public	24	26	27	14	6	2	2	20	51	1224
2018	Does not provide services to public	19	24	32	16	6	2	2	22	44	1439

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	25	31	16	8	0	1	24	45	1265
2019	Does not provide services to public	12	23	31	21	11	1	1	33	35	1634

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	25	22	25	14	1	0	37	40	1260
2019	Does not provide services to public	13	27	19	23	16	2	0	40	40	1635

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	28	9	13	9	1	68	22	1267
2019	Does not provide services to public	44	30	8	10	7	1	74	17	1633
2018	Provides services to public	35	30	12	11	12	0	65	23	1214
2018	Does not provide services to public	42	30	9	10	7	1	73	18	1432

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	33	9	12	6	72	19	1266
2019	Does not provide services to public	48	32	6	8	5	80	14	1630
2018	Provides services to public	34	39	11	10	5	73	16	1216
2018	Does not provide services to public	45	35	7	8	4	81	12	1431

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	36	14	8	4	0	74	12	1264
2019	Does not provide services to public	45	33	10	6	4	2	80	10	1631
2018	Provides services to public	32	39	16	8	4	1	72	12	1214
2018	Does not provide services to public	41	39	10	5	4	1	81	9	1434

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	41	16	10	5	1	69	15	1261
2019	Does not provide services to public	34	39	13	9	4	2	74	13	1630
2018	Provides services to public	32	40	14	8	4	1	73	12	1217
2018	Does not provide services to public	36	40	12	6	4	1	78	11	1434

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	38	15	6	4	2	0	75	10	1260
2019	Does not provide services to public	40	36	12	6	4	3	0	78	10	1636
2018	Provides services to public	34	38	16	6	4	2	1	73	10	1218
2018	Does not provide services to public	39	37	13	5	4	2	0	78	10	1438

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	37	15	6	5	74	11	1265
2019	Does not provide services to public	45	36	9	6	4	81	10	1635
2018	Provides services to public	37	39	13	6	4	76	11	1218
2018	Does not provide services to public	42	37	10	5	4	80	9	1437

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	29	17	12	11	3	2	57	25	1268
2019	Does not provide services to public	28	30	16	10	9	4	4	62	21	1633
2018	Provides services to public	19	28	22	14	12	3	2	49	28	1217
2018	Does not provide services to public	23	32	17	12	8	6	2	60	22	1436

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	34	15	13	9	3	0	62	23	1267
2019	Does not provide services to public	29	32	15	13	7	3	1	63	21	1632
2018	Provides services to public	24	36	15	13	9	1	0	62	23	1218
2018	Does not provide services to public	27	37	13	12	6	3	1	67	19	1440

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	34	23	10	8	2	58	18	1267
2019	Does not provide services to public	27	34	20	9	7	2	63	16	1630
2018	Provides services to public	22	38	22	10	7	1	61	17	1220
2018	Does not provide services to public	24	38	19	11	5	2	63	17	1429

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	21	19	15	19	8	2	41	38	1267
2019	Does not provide services to public	17	21	20	13	16	10	3	43	34	1633
2018	Provides services to public	16	22	20	16	18	7	1	41	37	1219
2018	Does not provide services to public	16	24	19	14	15	10	3	45	33	1438

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	49	6	13	5	0	0	76	18	1271
2019	Does not provide services to public	35	45	4	11	4	0	0	80	16	1635

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	37	7	13	8	0	0	71	22	1268
2019	Does not provide services to public	44	34	7	10	6	0	0	78	15	1633

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	37	11	11	5	0	0	73	16	1254
2019	Does not provide services to public	41	37	10	7	4	0	0	78	11	1634

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	17	6	4	2	0	2	88	6	1270
2019	Does not provide services to public	70	15	5	5	3	0	2	88	7	1636

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	11	8	2	2	0	5	87	4	1266
2019	Does not provide services to public	73	12	6	3	3	0	4	88	6	1629

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	77	9	6	1	2	0	6	91	2	1262
2019	Does not provide services to public	80	9	4	1	2	0	4	93	3	1628

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	11	11	10	13	21	10	51	33	1270
2019	Does not provide services to public	35	16	10	9	9	15	7	65	22	1640

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	46	9	7	3	0	2	81	10	1263
2019	Does not provide services to public	35	45	9	6	3	1	2	82	9	1626

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	31	12	5	2	4	2	80	7	1260
2019	Does not provide services to public	54	27	8	3	1	5	2	87	4	1626

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	1267
2019	Does not provide services to public	19	81	1639
2018	Provides services to public	25	75	1226
2018	Does not provide services to public	17	83	1439

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	306
2019	Does not provide services to public	52	48	311
2018	Provides services to public	45	55	305
2018	Does not provide services to public	52	48	244

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	53	47	306
2019	Does not provide services to public	62	38	311
2018	Provides services to public	58	42	305
2018	Does not provide services to public	63	37	244

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	306
2019	Does not provide services to public	9	91	311
2018	Provides services to public	8	92	305
2018	Does not provide services to public	10	90	244

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	306
2019	Does not provide services to public	6	94	311
2018	Provides services to public	14	86	305
2018	Does not provide services to public	4	96	244

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	306
2019	Does not provide services to public	6	94	311
2018	Provides services to public	24	76	305
2018	Does not provide services to public	4	96	244

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	306
2019	Does not provide services to public	4	96	311
2018	Provides services to public	7	93	305
2018	Does not provide services to public	6	94	244

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	303
2019	Does not provide services to public	39	61	307
2018	Provides services to public	48	52	306
2018	Does not provide services to public	39	61	244

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	303
2019	Does not provide services to public	42	58	307
2018	Provides services to public	44	56	306
2018	Does not provide services to public	35	65	244

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	303
2019	Does not provide services to public	51	49	307
2018	Provides services to public	45	55	306
2018	Does not provide services to public	57	43	244

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	303
2019	Does not provide services to public	43	57	307
2018	Provides services to public	36	64	306
2018	Does not provide services to public	44	56	244

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	303
2019	Does not provide services to public	37	63	307
2018	Provides services to public	37	63	306
2018	Does not provide services to public	38	62	244

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	53	47	303
2019	Does not provide services to public	55	45	307
2018	Provides services to public	51	49	306
2018	Does not provide services to public	53	47	244

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	303
2019	Does not provide services to public	38	62	307
2018	Provides services to public	35	65	306
2018	Does not provide services to public	34	66	244

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	303
2019	Does not provide services to public	4	96	307
2018	Provides services to public	6	94	306
2018	Does not provide services to public	5	95	244

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	303
2019	Does not provide services to public	10	90	307
2018	Provides services to public	11	89	306
2018	Does not provide services to public	8	92	244

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	46	54	303
2019	Does not provide services to public	50	50	307
2018	Provides services to public	46	54	306
2018	Does not provide services to public	50	50	244

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	303
2019	Does not provide services to public	25	75	307
2018	Provides services to public	27	73	306
2018	Does not provide services to public	25	75	244

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	303
2019	Does not provide services to public	17	83	307
2018	Provides services to public	14	86	306
2018	Does not provide services to public	16	84	244

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	60	40	302
2019	Does not provide services to public	61	39	306
2018	Provides services to public	52	48	305
2018	Does not provide services to public	57	43	244

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	302
2019	Does not provide services to public	34	66	306
2018	Provides services to public	30	70	305
2018	Does not provide services to public	26	74	244

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	302
2019	Does not provide services to public	11	89	306
2018	Provides services to public	7	93	305
2018	Does not provide services to public	7	93	244

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	302
2019	Does not provide services to public	24	76	306
2018	Provides services to public	18	82	305
2018	Does not provide services to public	16	84	244

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	302
2019	Does not provide services to public	13	87	306
2018	Provides services to public	8	92	305
2018	Does not provide services to public	9	91	244

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	302
2019	Does not provide services to public	7	93	306
2018	Provides services to public	4	96	305
2018	Does not provide services to public	5	95	244

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	302
2019	Does not provide services to public	15	85	306
2018	Provides services to public	13	87	305
2018	Does not provide services to public	17	83	244

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	302
2019	Does not provide services to public	12	88	306
2018	Provides services to public	8	92	305
2018	Does not provide services to public	11	89	244

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	302
2019	Does not provide services to public	20	80	306
2018	Provides services to public	27	73	305
2018	Does not provide services to public	24	76	244

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	280
2019	Does not provide services to public	11	89	284
2018	Provides services to public	9	91	293
2018	Does not provide services to public	7	93	234

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	280
2019	Does not provide services to public	18	82	284
2018	Provides services to public	16	84	293
2018	Does not provide services to public	18	82	234

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	280
2019	Does not provide services to public	7	93	284
2018	Provides services to public	6	94	293
2018	Does not provide services to public	6	94	234

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	280
2019	Does not provide services to public	8	92	284
2018	Provides services to public	9	91	293
2018	Does not provide services to public	5	95	234

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	280
2019	Does not provide services to public	14	86	284
2018	Provides services to public	12	88	293
2018	Does not provide services to public	9	91	234

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	280
2019	Does not provide services to public	6	94	284
2018	Provides services to public	10	90	293
2018	Does not provide services to public	12	88	234

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	280
2019	Does not provide services to public	16	84	284
2018	Provides services to public	7	93	293
2018	Does not provide services to public	13	87	234

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	280
2019	Does not provide services to public	10	90	284
2018	Provides services to public	15	85	293
2018	Does not provide services to public	11	89	234

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	280
2019	Does not provide services to public	14	86	284
2018	Provides services to public	12	88	293
2018	Does not provide services to public	9	91	234

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	280
2019	Does not provide services to public	35	65	284
2018	Provides services to public	30	70	293
2018	Does not provide services to public	32	68	234

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	280
2019	Does not provide services to public	6	94	284
2018	Provides services to public	7	93	293
2018	Does not provide services to public	9	91	234

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	280
2019	Does not provide services to public	44	56	284
2018	Provides services to public	44	56	293
2018	Does not provide services to public	50	50	234

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	59	41	280
2019	Does not provide services to public	64	36	284
2018	Provides services to public	62	38	293
2018	Does not provide services to public	60	40	234

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	280
2019	Does not provide services to public	4	96	284
2018	Provides services to public	5	95	293
2018	Does not provide services to public	2	98	234

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	280
2019	Does not provide services to public	14	86	284
2018	Provides services to public	13	87	293
2018	Does not provide services to public	14	86	234

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	1264
2019	Does not provide services to public	24	76	1630

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	18	21	11	13	19	4	42	32	1268
2019	Does not provide services to public	13	15	21	9	12	25	6	40	29	1634
2018	Provides services to public	12	18	25	12	12	16	5	38	30	1219
2018	Does not provide services to public	12	17	24	10	9	21	6	40	26	1442

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	27	18	11	11	7	2	57	23	1269
2019	Does not provide services to public	26	28	20	8	8	9	1	60	18	1638
2018	Provides services to public	22	31	22	9	8	7	1	57	19	1218
2018	Does not provide services to public	24	30	21	9	7	8	1	59	18	1438

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	1266
2019	Does not provide services to public	11	89	1632
2018	Provides services to public	14	86	1227
2018	Does not provide services to public	10	90	1443

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	173
2019	Does not provide services to public	39	61	190
2018	Provides services to public	34	66	180
2018	Does not provide services to public	40	60	140

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	66	34	173
2019	Does not provide services to public	72	28	190
2018	Provides services to public	64	36	180
2018	Does not provide services to public	75	25	140

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	173
2019	Does not provide services to public	4	96	190
2018	Provides services to public	4	96	180
2018	Does not provide services to public	5	95	140

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	173
2019	Does not provide services to public	12	88	190
2018	Provides services to public	7	93	180
2018	Does not provide services to public	3	97	140

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	173
2019	Does not provide services to public	9	91	190
2018	Provides services to public	26	74	180
2018	Does not provide services to public	5	95	140

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	173
2019	Does not provide services to public	11	89	190
2018	Provides services to public	12	88	180
2018	Does not provide services to public	8	92	140

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	59	41	171
2019	Does not provide services to public	44	56	187
2018	Provides services to public	50	50	178
2018	Does not provide services to public	43	57	141

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	171
2019	Does not provide services to public	25	75	187
2018	Provides services to public	24	76	178
2018	Does not provide services to public	31	69	141

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	171
2019	Does not provide services to public	14	86	187
2018	Provides services to public	20	80	178
2018	Does not provide services to public	18	82	141

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	171
2019	Does not provide services to public	5	95	187

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	171
2019	Does not provide services to public	20	80	187
2018	Provides services to public	17	83	178
2018	Does not provide services to public	21	79	141

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	171
2019	Does not provide services to public	21	79	187
2018	Provides services to public	18	82	178
2018	Does not provide services to public	24	76	141

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	171
2019	Does not provide services to public	12	88	187
2018	Provides services to public	7	93	178
2018	Does not provide services to public	5	95	141

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	171
2019	Does not provide services to public	18	82	187
2018	Provides services to public	10	90	178
2018	Does not provide services to public	7	93	141

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	0	100	178
2018	Does not provide services to public	0	100	141

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	171
2019	Does not provide services to public	14	86	187
2018	Provides services to public	8	92	178
2018	Does not provide services to public	16	84	141

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	171
2019	Does not provide services to public	0	100	187

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	171
2019	Does not provide services to public	14	86	187
2018	Provides services to public	12	88	178
2018	Does not provide services to public	14	86	141

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	170
2019	Does not provide services to public	31	69	183
2018	Provides services to public	23	77	180
2018	Does not provide services to public	31	69	141

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	170
2019	Does not provide services to public	11	89	183
2018	Provides services to public	11	89	180
2018	Does not provide services to public	10	90	141

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	170
2019	Does not provide services to public	7	93	183

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	170
2019	Does not provide services to public	15	85	183
2018	Provides services to public	11	89	180
2018	Does not provide services to public	11	89	141

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	170
2019	Does not provide services to public	4	96	183

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	170
2019	Does not provide services to public	4	96	183

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	170
2019	Does not provide services to public	11	89	183
2018	Provides services to public	10	90	180
2018	Does not provide services to public	7	93	141

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	170
2019	Does not provide services to public	4	96	183
2018	Provides services to public	8	92	179
2018	Does not provide services to public	9	91	141

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	170
2019	Does not provide services to public	50	50	183
2018	Provides services to public	57	43	180
2018	Does not provide services to public	51	49	141

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	151
2019	Does not provide services to public	7	93	169
2018	Provides services to public	6	94	177
2018	Does not provide services to public	4	96	139

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	151
2019	Does not provide services to public	8	92	169
2018	Provides services to public	15	85	177
2018	Does not provide services to public	14	86	139

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	3	97	177
2018	Does not provide services to public	4	96	139

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	151
2019	Does not provide services to public	5	95	169

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	151
2019	Does not provide services to public	11	89	169
2018	Provides services to public	4	96	177
2018	Does not provide services to public	9	91	139

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	151
2019	Does not provide services to public	10	90	169
2018	Provides services to public	8	92	177
2018	Does not provide services to public	12	88	139

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	151
2019	Does not provide services to public	10	90	169
2018	Provides services to public	12	88	177
2018	Does not provide services to public	7	93	139

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	28	72	151
2019	Does not provide services to public	27	73	169
2018	Provides services to public	18	82	177
2018	Does not provide services to public	25	75	139

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	151
2019	Does not provide services to public	7	93	169
2018	Provides services to public	6	94	177
2018	Does not provide services to public	8	92	139

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	151
2019	Does not provide services to public	38	62	169
2018	Provides services to public	33	67	177
2018	Does not provide services to public	47	53	139

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	61	39	151
2019	Does not provide services to public	71	29	169
2018	Provides services to public	57	43	177
2018	Does not provide services to public	64	36	139

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	151
2019	Does not provide services to public	11	89	169
2018	Provides services to public	19	81	175
2018	Does not provide services to public	12	88	139

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	1267
2019	Does not provide services to public	14	86	1633

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	16	25	7	8	22	5	45	21	1266
2019	Does not provide services to public	14	13	25	5	7	29	6	43	19	1634
2018	Provides services to public	14	19	31	6	6	19	4	44	17	1221
2018	Does not provide services to public	14	16	27	6	6	27	5	44	16	1435

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	26	21	8	7	9	2	60	17	1266
2019	Does not provide services to public	29	27	20	6	6	10	1	63	14	1631
2018	Provides services to public	23	29	25	7	6	8	2	58	15	1220
2018	Does not provide services to public	24	29	24	7	6	9	1	59	14	1437

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	1266
2019	Does not provide services to public	18	82	1638

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	79	21	279
2019	Does not provide services to public	83	17	308

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	34	8	9	3	1	0	79	13	220
2019	Does not provide services to public	52	30	5	10	3	0	0	82	13	253

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	21	12	5	5	1	77	10	1266
2019	Does not provide services to public	63	21	8	3	4	1	85	7	1639
2018	Provides services to public	49	26	12	5	7	1	76	12	1213
2018	Does not provide services to public	60	21	9	4	4	1	82	8	1422

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	49	11	15	5	2	0	68	20	343
2019	Does not provide services to public	21	45	10	17	5	2	1	67	22	469

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	40	17	12	7	2	64	19	1262
2019	Does not provide services to public	29	41	15	9	5	2	71	14	1632
2018	Provides services to public	19	42	20	10	7	2	62	18	1215
2018	Does not provide services to public	25	45	15	9	4	3	71	13	1437

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	32	22	17	13	1	0	47	30	1262
2019	Does not provide services to public	22	34	17	16	10	2	0	56	26	1637
2018	Provides services to public	15	31	21	18	12	1	1	47	31	1226
2018	Does not provide services to public	18	36	17	17	9	2	0	55	27	1437

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	24	21	16	21	1	41	38	1267
2019	Does not provide services to public	20	26	22	13	18	1	47	31	1634
2018	Provides services to public	15	21	25	17	21	1	36	39	1225
2018	Does not provide services to public	19	23	22	14	20	1	43	35	1438

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	23	25	20	18	0	37	38	1268
2019	Does not provide services to public	22	29	26	12	10	1	52	22	1635
2018	Provides services to public	14	21	28	19	17	0	36	37	1226
2018	Does not provide services to public	18	29	28	13	12	0	47	25	1437

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	32	21	13	9	0	1	57	22	1262
2019	Does not provide services to public	27	34	21	9	7	1	1	61	17	1621
2018	Provides services to public	21	30	24	15	8	1	2	52	23	1220
2018	Does not provide services to public	22	34	24	11	8	0	1	56	19	1428

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	20	22	17	25	0	0	35	43	1263
2019	Does not provide services to public	23	27	22	14	13	0	1	51	27	1624
2018	Provides services to public	16	18	22	17	25	0	1	34	43	1219
2018	Does not provide services to public	20	24	24	16	15	1	1	45	31	1430

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	28	15	7	8	0	2	70	15	1264
2019	Does not provide services to public	53	23	11	5	4	0	4	79	9	1631
2018	Provides services to public	39	27	15	7	7	1	4	69	15	1223
2018	Does not provide services to public	45	27	13	5	5	0	6	76	10	1430

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	32	20	12	12	1	55	25	1268
2019	Does not provide services to public	34	29	19	10	7	1	64	17	1637
2018	Provides services to public	24	27	22	13	13	1	51	26	1223
2018	Does not provide services to public	31	29	21	9	9	1	60	18	1436

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	35	23	10	7	0	1	60	17	1258
2019	Does not provide services to public	29	34	20	9	6	1	2	65	15	1627
2018	Provides services to public	22	32	25	12	7	1	1	55	20	1223
2018	Does not provide services to public	25	36	22	9	6	1	1	61	16	1435

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	30	24	14	11	1	0	52	25	1263
2019	Does not provide services to public	20	34	25	13	7	1	1	55	20	1631
2018	Provides services to public	17	30	27	16	9	1	1	48	25	1221
2018	Does not provide services to public	20	31	26	13	9	0	1	52	22	1432

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	30	21	12	10	1	1	57	22	1258
2019	Does not provide services to public	24	32	21	13	9	0	1	57	22	1630
2018	Provides services to public	23	31	22	13	10	0	1	55	23	1222
2018	Does not provide services to public	23	31	24	11	10	0	1	54	21	1433

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	27	16	9	10	0	0	64	19	1260
2019	Does not provide services to public	44	26	14	8	7	1	1	71	15	1630

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	35	19	12	7	1	0	61	20	1256
2019	Does not provide services to public	32	34	20	8	5	0	0	66	14	1627
2018	Provides services to public	24	30	23	16	7	0	1	54	23	1218
2018	Does not provide services to public	27	34	21	10	7	0	1	61	18	1429

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	26	15	8	7	1	1	70	15	1253
2019	Does not provide services to public	52	24	12	6	5	0	1	77	11	1622
2018	Provides services to public	42	26	16	7	6	0	2	70	13	1209
2018	Does not provide services to public	53	24	12	6	4	0	1	78	10	1427

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	16	7	4	3	1	5	84	8	1256
2019	Does not provide services to public	72	12	5	3	2	1	6	90	5	1627
2018	Provides services to public	60	19	9	4	4	1	4	83	8	1211
2018	Does not provide services to public	71	13	7	2	2	1	5	89	4	1427

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	18	10	6	7	1	2	77	13	1256
2019	Does not provide services to public	63	16	8	5	6	1	2	81	11	1626
2018	Provides services to public	56	19	12	5	5	1	2	77	11	1222
2018	Does not provide services to public	65	15	7	4	5	1	3	83	10	1433

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	31	12	6	4	1	77	10	1254
2019	Does not provide services to public	53	28	10	4	3	1	83	7	1621
2018	Provides services to public	43	32	15	5	4	1	76	9	1221
2018	Does not provide services to public	53	29	11	4	3	1	82	7	1437

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	24	12	6	8	0	1	74	15	1252
2019	Does not provide services to public	60	19	9	6	6	0	1	79	12	1619
2018	Provides services to public	49	20	14	9	6	1	1	71	15	1214
2018	Does not provide services to public	54	23	11	6	5	0	1	78	11	1431

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	16	6	2	2	0	23	86	5	1248
2019	Does not provide services to public	55	13	5	2	2	0	24	89	5	1613
2018	Provides services to public	49	13	6	2	2	0	28	86	6	1216
2018	Does not provide services to public	52	11	5	2	1	1	28	88	4	1425

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	29	13	6	4	0	2	77	9	1256
2019	Does not provide services to public	65	19	7	2	1	0	4	89	4	1621
2018	Provides services to public	43	29	15	6	2	1	4	75	9	1217
2018	Does not provide services to public	63	20	8	3	1	0	5	88	4	1431

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	19	9	3	3	1	2	84	7	1259
2019	Does not provide services to public	64	17	9	3	4	1	2	84	7	1621
2018	Provides services to public	62	17	8	4	5	1	3	82	10	1221
2018	Does not provide services to public	61	16	9	4	7	1	3	80	11	1435

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	30	11	4	2	2	83	6	1251
2019	Does not provide services to public	55	27	11	4	2	2	83	6	1620
2018	Provides services to public	49	30	14	4	1	2	81	5	1216
2018	Does not provide services to public	50	28	14	4	3	1	78	8	1434

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	28	36	17	7	0	40	24	1267
2019	Does not provide services to public	17	36	31	11	4	0	54	15	1639
2018	Provides services to public	11	26	39	17	7	0	37	24	1227
2018	Does not provide services to public	13	35	33	13	5	1	48	18	1444

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	22	38	16	7	0	23	39	1254
2019	Does not provide services to public	11	17	38	22	11	1	33	29	1625
2018	Provides services to public	13	24	39	17	6	1	23	38	1204
2018	Does not provide services to public	10	19	39	23	9	0	32	29	1423

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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	29	24	16	13	2	0	17	83	1259
2019	Does not provide services to public	20	29	23	12	13	2	1	21	79	1632
2018	Provides services to public	20	26	21	16	14	2	1	21	79	1226
2018	Does not provide services to public	25	25	21	13	14	1	1	26	74	1444

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	65	35	1023
2019	Does not provide services to public	61	39	1262

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	1013
2019	Does not provide services to public	38	62	1247
2018	Provides services to public	33	67	935
2018	Does not provide services to public	31	69	1050

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	19	16	12	12	2	7	56	26	1260
2019	Does not provide services to public	36	19	16	11	12	1	5	59	25	1620
2018	Provides services to public	33	17	17	10	12	2	9	56	25	1221
2018	Does not provide services to public	35	20	15	11	12	1	7	59	25	1439

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	20	21	19	25	1	6	30	48	1019
2019	Does not provide services to public	10	20	19	17	25	1	8	33	47	1244
2018	Provides services to public	7	21	18	19	28	2	5	30	50	941
2018	Does not provide services to public	9	21	19	18	26	1	5	32	48	1057

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	14	15	19	40	1	6	20	64	1019
2019	Does not provide services to public	4	14	15	19	41	1	6	20	65	1247
2018	Provides services to public	3	12	16	18	46	2	3	16	67	943
2018	Does not provide services to public	3	9	16	19	46	2	5	13	70	1053

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results by Theme for Indigenous Services Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Table of Contents

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Job fit and development

Question 4. I get the training I need to do my job.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Question 40. I feel that change is managed well in my department or agency.

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.