2018 Public Service Employee Survey Results for Micro-organizations combined by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 42 8 8 4 0 1 80 12 267
2018 Does not provide services to public 37 41 9 7 4 0 2 80 11 620
2017 Provides services to public 35 40 9 7 8 1 0 75 15 297
2017 Does not provide services to public 44 32 8 9 5 1 1 78 14 562
2014 Provides services to public 42 29 10 11 7 0 1 72 18 400
2014 Does not provide services to public 46 31 9 9 4 0 1 78 12 682
2011 Provides services to public 31 36 13 9 7 1 3 69 17 436
2011 Does not provide services to public 36 37 10 8 5 1 3 76 14 553
2008 Provides services to public 34 37 15 7 7 1 1 71 14 289
2008 Does not provide services to public 36 36 11 10 4 0 2 75 14 402

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 37 5 3 3 0 0 89 5 267
2018 Does not provide services to public 54 34 6 4 2 0 0 88 6 617
2017 Provides services to public 51 35 7 4 2 0 0 86 6 296
2017 Does not provide services to public 54 30 7 6 2 0 0 85 8 563
2014 Provides services to public 48 33 10 6 3 0 0 81 9 400
2014 Does not provide services to public 51 32 9 6 3 0 0 82 9 682
2011 Provides services to public 45 32 11 6 5 1 1 78 10 436
2011 Does not provide services to public 50 33 8 7 1 0 1 84 8 553
2008 Provides services to public 43 35 12 7 4 0 0 78 10 289
2008 Does not provide services to public 42 38 11 6 3 0 0 81 9 403

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 29 5 2 3 0 0 89 6 264
2018 Does not provide services to public 54 35 6 4 2 0 0 89 5 612
2017 Provides services to public 54 35 4 3 3 0 0 90 6 296
2017 Does not provide services to public 56 31 6 4 2 0 0 88 6 564
2014 Provides services to public 54 32 5 7 2 0 0 86 10 400
2014 Does not provide services to public 57 29 7 4 2 0 0 86 6 681
2011 Provides services to public 45 34 11 5 4 0 1 79 9 436
2011 Does not provide services to public 56 33 5 5 1 0 0 88 6 554
2008 Provides services to public 47 38 6 4 5 0 0 85 9 289
2008 Does not provide services to public 54 33 8 3 2 0 0 87 5 403

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 30 5 6 4 0 0 85 10 267
2018 Does not provide services to public 57 28 7 4 3 0 0 85 8 619
2017 Provides services to public 52 30 6 9 3 1 0 83 11 297
2017 Does not provide services to public 56 28 6 5 4 0 0 85 9 564
2014 Provides services to public 47 30 10 7 6 0 1 78 12 399
2014 Does not provide services to public 52 29 7 6 5 0 1 82 11 682
2011 Provides services to public 42 30 10 10 5 0 2 74 16 437
2011 Does not provide services to public 49 30 8 8 4 0 2 80 12 553

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 35 9 5 1 0 0 85 6 265
2018 Does not provide services to public 45 39 7 6 2 0 0 84 9 614
2017 Provides services to public 43 41 6 7 3 0 0 84 9 296
2017 Does not provide services to public 45 39 7 5 3 0 0 85 8 564
2014 Provides services to public 41 36 12 8 4 0 0 77 12 400
2014 Does not provide services to public 43 38 9 8 3 0 0 80 11 682
2011 Provides services to public 39 37 13 5 6 0 0 76 11 435
2011 Does not provide services to public 39 37 9 10 4 0 0 77 14 552
2008 Provides services to public 38 41 10 5 7 0 0 79 11 285
2008 Does not provide services to public 42 36 14 7 2 0 0 78 9 402

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 32 14 9 6 0 0 72 14 265
2018 Does not provide services to public 38 34 12 8 6 1 0 73 14 616
2017 Provides services to public 33 34 14 9 8 1 1 68 17 297
2017 Does not provide services to public 36 37 11 9 7 0 0 73 16 563
2014 Provides services to public 32 35 11 13 8 0 1 68 21 400
2014 Does not provide services to public 36 32 11 12 7 0 1 69 20 682
2011 Provides services to public 26 37 14 12 10 0 1 64 22 437
2011 Does not provide services to public 33 36 12 10 9 0 0 69 19 553

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 43 8 6 4 0 0 81 10 267
2018 Does not provide services to public 35 41 12 8 5 0 0 76 12 617
2017 Provides services to public 35 44 8 8 5 0 0 79 13 297
2017 Does not provide services to public 37 37 10 10 6 0 0 74 16 563

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 61 32 3 3 1 0 0 93 4 266
2018 Does not provide services to public 61 31 5 2 1 1 0 92 3 618
2017 Provides services to public 53 36 5 2 3 0 0 89 6 296
2017 Does not provide services to public 55 32 5 4 3 0 0 88 7 562
2014 Provides services to public 56 33 6 3 1 0 0 90 4 400
2014 Does not provide services to public 58 30 5 4 3 0 0 88 6 680
2011 Provides services to public 46 39 8 3 3 1 0 85 7 436
2011 Does not provide services to public 56 29 7 5 2 0 1 86 7 554
2008 Provides services to public 53 35 7 2 3 0 0 88 5 288
2008 Does not provide services to public 54 36 6 1 1 1 0 91 3 403

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 37 10 10 3 0 0 77 13 266
2018 Does not provide services to public 43 33 9 9 5 0 0 77 14 618
2017 Provides services to public 37 35 11 9 7 1 0 73 16 297
2017 Does not provide services to public 40 33 10 9 7 1 0 74 16 564

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 30 6 3 0 0 0 90 3 263
2018 Does not provide services to public 59 31 8 2 1 0 0 90 2 614
2017 Provides services to public 60 31 7 1 0 0 1 92 1 295
2017 Does not provide services to public 59 31 7 2 2 0 0 90 3 563
2014 Provides services to public 66 26 6 2 1 0 0 92 2 400
2014 Does not provide services to public 68 21 7 2 1 0 0 89 4 682
2011 Provides services to public 60 28 8 2 2 0 0 88 4 437
2011 Does not provide services to public 63 27 6 3 1 0 0 90 3 553

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 41 11 6 5 0 0 78 11 265
2018 Does not provide services to public 46 34 8 8 4 0 0 80 12 617
2017 Provides services to public 39 38 9 8 5 1 0 78 13 295
2017 Does not provide services to public 44 33 7 10 6 0 0 77 16 563
2014 Provides services to public 32 36 11 12 8 0 1 69 20 400
2014 Does not provide services to public 38 38 8 9 6 0 1 77 15 682
2011 Provides services to public 33 36 13 8 9 0 1 69 17 435
2011 Does not provide services to public 40 34 9 10 5 0 0 75 16 552

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 37 12 7 4 0 0 77 11 264
2018 Does not provide services to public 46 31 13 7 3 0 0 77 10 613
2017 Provides services to public 39 36 11 9 4 1 0 76 13 294
2017 Does not provide services to public 45 34 8 7 6 0 0 79 13 562
2014 Provides services to public 39 33 12 10 7 0 0 72 17 400
2014 Does not provide services to public 41 35 12 8 4 0 1 76 12 681

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 37 11 7 4 1 0 78 11 264
2018 Does not provide services to public 44 32 13 7 3 0 1 76 11 614
2017 Provides services to public 41 36 11 6 6 0 0 77 12 295
2017 Does not provide services to public 45 32 12 6 5 1 0 77 11 563
2014 Provides services to public 38 35 12 8 7 0 0 73 15 400
2014 Does not provide services to public 44 34 9 8 4 1 1 79 13 682
2011 Provides services to public 37 39 12 8 3 0 0 76 12 436
2011 Does not provide services to public 43 37 9 6 4 0 1 81 10 553

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 34 8 3 3 0 0 86 6 266
2018 Does not provide services to public 51 32 9 6 2 0 0 84 7 617
2017 Provides services to public 49 35 8 5 2 0 0 84 7 294
2017 Does not provide services to public 48 34 9 5 2 0 0 83 8 563
2014 Provides services to public 50 32 7 8 3 0 0 82 11 399
2014 Does not provide services to public 50 32 10 4 4 0 0 83 8 682
2011 Provides services to public 44 40 8 5 4 0 0 84 9 436
2011 Does not provide services to public 46 38 6 7 2 0 0 85 9 553
2008 Provides services to public 40 41 9 6 3 0 0 82 9 288
2008 Does not provide services to public 46 35 12 5 1 0 0 81 6 403

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 36 17 11 3 0 1 69 14 267
2018 Does not provide services to public 43 29 16 7 4 0 0 73 11 619
2017 Provides services to public 35 32 19 9 4 0 2 68 13 297
2017 Does not provide services to public 38 36 13 7 3 0 3 77 10 564
2014 Provides services to public 36 30 18 8 6 1 2 68 14 400
2014 Does not provide services to public 42 35 12 6 3 0 2 79 9 682
2011 Provides services to public 31 34 17 10 7 0 2 67 17 435
2011 Does not provide services to public 41 37 12 5 4 0 1 79 9 552
2008 Provides services to public 30 37 18 8 6 0 0 67 15 288
2008 Does not provide services to public 35 34 17 9 4 0 1 70 13 403

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 21 31 23 15 1 2 39 30 266
2018 Does not provide services to public 9 19 30 25 15 0 1 41 28 620
2017 Provides services to public 9 20 37 16 13 0 4 30 31 296
2017 Does not provide services to public 8 16 37 22 13 1 3 36 25 562
2014 Provides services to public 11 25 29 18 13 1 3 32 37 399
2014 Does not provide services to public 6 19 33 23 15 1 3 40 26 682
2011 Provides services to public 11 22 36 19 8 0 4 28 34 432
2011 Does not provide services to public 8 23 32 21 12 1 3 34 32 552
2008 Provides services to public 11 22 33 21 10 1 2 32 34 288
2008 Does not provide services to public 11 22 31 24 9 0 2 34 34 403

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 12 33 27 16 1 1 44 22 263
2018 Does not provide services to public 9 16 24 26 22 1 2 49 26 618
2017 Provides services to public 6 18 28 21 21 2 4 45 25 296
2017 Does not provide services to public 7 14 25 23 23 3 5 50 24 560
2014 Provides services to public 9 15 25 25 22 1 4 49 25 399
2014 Does not provide services to public 5 14 24 25 26 2 3 54 21 680
2011 Provides services to public 12 15 27 23 16 2 5 41 29 433
2011 Does not provide services to public 10 15 23 27 21 1 4 50 26 552
2008 Provides services to public 9 15 25 22 21 2 6 46 27 287
2008 Does not provide services to public 10 12 28 25 19 2 4 47 23 402

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 12 30 24 21 1 1 45 24 264
2018 Does not provide services to public 9 12 26 28 23 1 2 52 22 615
2017 Provides services to public 14 14 26 22 18 2 5 43 30 296
2017 Does not provide services to public 8 12 23 25 25 2 5 53 22 562
2014 Provides services to public 12 16 28 20 19 1 5 41 30 400
2014 Does not provide services to public 6 10 24 28 26 1 4 57 17 680
2011 Provides services to public 15 19 27 20 13 2 5 35 36 435
2011 Does not provide services to public 10 14 25 24 22 1 4 49 25 550
2008 Provides services to public 12 16 24 21 22 1 4 45 29 286
2008 Does not provide services to public 10 12 26 26 20 1 3 49 24 401

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 10 31 32 22 1 1 54 15 264
2018 Does not provide services to public 6 11 23 32 26 1 1 59 17 615
2017 Provides services to public 6 16 26 27 19 2 4 49 23 297
2017 Does not provide services to public 4 10 29 30 24 1 3 56 14 560
2014 Provides services to public 5 14 29 29 19 1 3 50 19 400
2014 Does not provide services to public 3 12 24 34 24 0 3 60 15 677
2011 Provides services to public 8 12 31 28 16 1 5 46 21 435
2011 Does not provide services to public 5 12 26 32 22 0 3 55 18 552
2008 Provides services to public 8 13 27 28 20 1 3 51 21 288
2008 Does not provide services to public 7 13 33 24 21 1 2 46 20 402

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 17 33 21 16 2 2 39 27 264
2018 Does not provide services to public 9 18 24 24 21 1 3 47 28 617
2017 Provides services to public 14 21 20 19 19 3 5 41 37 296
2017 Does not provide services to public 10 16 29 22 17 1 4 42 28 561
2014 Provides services to public 15 17 26 19 18 2 4 38 34 400
2014 Does not provide services to public 11 20 25 17 22 1 5 41 33 679
2011 Provides services to public 19 20 22 21 13 1 4 35 41 434
2011 Does not provide services to public 15 19 25 20 16 1 5 38 36 553
2008 Provides services to public 10 22 26 17 19 0 6 38 34 285
2008 Does not provide services to public 12 17 25 22 15 1 6 41 32 401

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 14 31 22 17 3 3 42 25 265
2018 Does not provide services to public 8 15 23 26 24 2 3 52 24 614
2017 Provides services to public 7 18 24 24 19 3 5 47 27 296
2017 Does not provide services to public 7 12 27 22 23 2 5 49 21 562
2014 Provides services to public 6 17 23 27 21 2 4 51 24 397
2014 Does not provide services to public 4 10 23 28 27 2 6 59 16 680
2011 Provides services to public 13 16 25 23 15 3 5 41 32 430
2011 Does not provide services to public 11 15 24 25 19 2 6 47 28 550
2008 Provides services to public 11 21 30 18 13 3 4 33 34 287
2008 Does not provide services to public 9 17 26 26 13 4 5 43 29 403

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 16 29 27 16 2 2 45 25 263
2018 Does not provide services to public 7 12 27 28 22 2 2 52 20 616
2017 Provides services to public 8 12 32 22 18 4 4 44 22 296
2017 Does not provide services to public 8 10 27 27 22 2 4 52 19 562
2014 Provides services to public 11 17 29 20 17 2 4 39 29 397
2014 Does not provide services to public 6 14 27 26 23 1 3 51 21 677
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 28 19 9 7 6 3 62 17 265
2018 Does not provide services to public 29 28 17 11 5 7 4 63 18 617
2017 Provides services to public 32 30 15 9 9 3 3 65 20 297
2017 Does not provide services to public 33 27 15 6 6 7 5 68 14 564
2014 Provides services to public 28 26 16 11 11 4 5 59 24 400
2014 Does not provide services to public 35 28 11 10 7 4 5 69 19 682

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 32 8 10 5 1 0 77 15 265
2018 Does not provide services to public 51 27 8 9 4 0 0 79 13 616
2017 Provides services to public 45 28 9 9 8 0 0 73 17 297
2017 Does not provide services to public 53 26 8 7 5 1 0 80 12 563
2014 Provides services to public 43 29 10 10 7 1 1 73 17 400
2014 Does not provide services to public 49 25 9 9 6 0 1 76 15 682

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 24 19 14 9 15 3 49 28 265
2018 Does not provide services to public 18 24 18 12 8 16 4 52 25 617
2017 Provides services to public 14 29 17 14 8 16 2 52 27 297
2017 Does not provide services to public 20 24 16 11 8 17 4 55 24 562
2014 Provides services to public 17 25 14 14 12 16 4 51 32 400
2014 Does not provide services to public 17 23 15 14 11 14 6 50 31 681

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 34 7 7 2 0 0 83 10 261
2018 Does not provide services to public 53 33 5 7 2 0 0 86 9 614
2017 Provides services to public 45 37 6 7 4 0 0 82 12 296
2017 Does not provide services to public 56 32 4 5 2 0 0 89 7 563
2014 Provides services to public 45 35 9 8 3 0 0 80 11 400
2014 Does not provide services to public 50 32 7 6 4 0 1 84 10 682

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 40 11 2 1 1 0 85 4 264
2018 Does not provide services to public 50 35 8 4 2 0 0 86 7 618
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 34 8 8 4 0 2 80 12 264
2018 Does not provide services to public 48 30 9 7 3 1 2 80 10 615
2017 Provides services to public 39 34 11 10 5 1 2 74 15 297
2017 Does not provide services to public 47 31 9 8 4 0 1 79 12 563
2014 Provides services to public 40 35 10 7 5 0 3 77 12 400
2014 Does not provide services to public 44 32 11 7 5 0 1 77 12 681
2011 Provides services to public 34 35 12 10 5 1 2 71 16 437
2011 Does not provide services to public 40 33 10 9 6 0 1 74 16 553
2008 Provides services to public 34 33 9 10 9 1 3 70 20 289
2008 Does not provide services to public 34 34 15 9 6 1 1 69 16 402

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 30 7 6 3 3 2 83 10 265
2018 Does not provide services to public 54 25 6 7 4 2 2 82 11 616
2017 Provides services to public 44 28 12 6 5 3 2 75 12 297
2017 Does not provide services to public 52 28 8 5 4 2 2 83 9 563
2014 Provides services to public 50 27 10 5 4 1 4 80 10 398
2014 Does not provide services to public 51 28 10 5 4 1 2 81 9 681
2011 Provides services to public 39 33 11 7 5 3 3 76 12 437
2011 Does not provide services to public 46 26 12 8 6 1 2 73 14 553
2008 Provides services to public 39 29 13 7 7 1 3 71 15 289
2008 Does not provide services to public 42 29 11 6 7 4 1 76 13 402

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 31 11 6 6 1 2 77 12 265
2018 Does not provide services to public 52 29 7 7 3 1 1 82 10 616
2017 Provides services to public 37 38 11 6 5 1 2 77 11 296
2017 Does not provide services to public 52 30 7 6 4 1 1 83 10 562
2014 Provides services to public 46 30 9 8 5 1 3 77 14 400
2014 Does not provide services to public 47 31 11 7 4 0 1 78 11 682
2011 Provides services to public 37 34 10 9 7 1 2 73 16 434
2011 Does not provide services to public 44 31 8 8 7 0 1 76 16 552
2008 Provides services to public 37 33 10 8 8 0 3 73 17 289
2008 Does not provide services to public 37 34 11 8 7 1 1 73 16 402

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 24 9 3 3 1 2 84 7 264
2018 Does not provide services to public 62 23 5 4 4 1 2 86 9 616
2017 Provides services to public 55 25 10 4 5 0 2 81 9 297
2017 Does not provide services to public 63 23 6 3 3 1 1 88 6 562

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 30 10 4 5 0 2 81 9 265
2018 Does not provide services to public 54 26 8 6 5 1 1 81 11 615
2017 Provides services to public 48 27 11 7 5 0 2 77 12 296
2017 Does not provide services to public 58 24 7 7 4 0 1 82 11 562
2014 Provides services to public 51 25 10 6 6 0 2 78 12 399
2014 Does not provide services to public 56 25 9 5 4 0 1 82 9 681
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 31 13 7 8 0 8 71 15 72
2018 Does not provide services to public 40 22 16 7 2 1 12 71 10 183
2017 Provides services to public 39 29 14 10 6 0 2 69 16 80
2017 Does not provide services to public 38 32 9 6 3 1 11 80 10 172
2014 Provides services to public 29 40 6 10 5 3 8 77 16 103
2014 Does not provide services to public 40 30 12 3 2 3 12 81 5 191

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 35 13 7 7 3 0 72 14 267
2018 Does not provide services to public 39 31 13 9 5 2 1 72 15 616
2017 Provides services to public 33 33 15 9 7 3 0 68 17 297
2017 Does not provide services to public 39 31 11 8 8 3 0 72 16 564
2014 Provides services to public 35 31 14 10 6 3 1 69 17 399
2014 Does not provide services to public 39 33 10 7 8 3 0 74 16 681
2011 Provides services to public 26 30 17 11 10 5 1 60 23 436
2011 Does not provide services to public 34 29 13 10 8 4 0 66 20 549

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 33 13 6 9 2 0 72 15 266
2018 Does not provide services to public 37 31 12 12 7 1 1 69 19 615
2017 Provides services to public 35 30 15 11 7 2 0 66 18 297
2017 Does not provide services to public 38 29 13 10 8 1 0 68 18 561
2014 Provides services to public 33 32 14 11 9 1 0 66 20 398
2014 Does not provide services to public 38 31 13 9 8 1 0 70 17 681
2011 Provides services to public 26 30 17 10 13 2 1 58 24 435
2011 Does not provide services to public 31 30 14 11 12 2 0 63 23 551
2008 Provides services to public 32 26 18 10 10 2 2 60 21 287
2008 Does not provide services to public 33 30 15 9 11 2 1 64 20 402

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 34 16 11 9 3 0 62 21 266
2018 Does not provide services to public 27 31 16 15 8 3 1 60 24 614
2017 Provides services to public 26 33 15 13 9 3 0 61 23 296
2017 Does not provide services to public 30 30 15 12 9 4 0 63 22 563
2014 Provides services to public 26 30 17 15 9 3 0 58 24 399
2014 Does not provide services to public 30 33 15 11 7 4 0 65 20 682
2011 Provides services to public 18 32 20 12 12 4 1 54 25 437
2011 Does not provide services to public 24 35 15 14 8 3 0 61 23 551
2008 Provides services to public 24 33 20 11 8 3 1 60 20 289
2008 Does not provide services to public 24 34 14 13 9 6 0 61 23 403

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 34 17 14 8 0 0 61 22 266
2018 Does not provide services to public 25 34 14 15 9 2 1 61 25 617
2017 Provides services to public 26 34 16 14 8 2 0 61 23 297
2017 Does not provide services to public 28 35 10 15 10 1 1 64 25 563
2014 Provides services to public 23 32 16 15 11 1 1 56 27 400
2014 Does not provide services to public 31 31 13 14 9 2 1 64 23 682
2011 Provides services to public 19 33 15 17 12 3 1 54 30 436
2011 Does not provide services to public 23 33 11 19 12 2 0 57 31 553
2008 Provides services to public 27 32 15 15 10 0 0 59 26 288
2008 Does not provide services to public 21 39 12 16 9 2 0 62 26 403
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 45 11 6 3 0 0 80 9 266
2018 Does not provide services to public 32 42 12 11 3 0 0 74 14 613
2017 Provides services to public 38 38 12 7 5 0 0 76 12 297
2017 Does not provide services to public 37 38 11 9 5 1 0 76 14 564
2014 Provides services to public 39 38 11 7 5 0 0 77 12 400
2014 Does not provide services to public 39 39 12 6 3 1 0 79 10 682
2011 Provides services to public 30 35 15 11 8 1 0 66 19 433
2011 Does not provide services to public 36 37 11 9 5 1 0 74 15 553

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 37 10 9 3 2 2 77 12 266
2018 Does not provide services to public 41 31 11 9 4 2 1 74 14 615
2017 Provides services to public 39 31 14 9 4 2 1 73 13 297
2017 Does not provide services to public 44 31 10 8 4 3 1 77 12 563
2014 Provides services to public 43 33 10 7 5 1 1 77 13 400
2014 Does not provide services to public 47 29 9 7 5 2 1 79 12 682
2011 Provides services to public 37 32 10 7 9 3 1 72 17 436
2011 Does not provide services to public 44 28 10 8 6 4 1 75 14 551
2008 Provides services to public 39 33 10 8 8 1 1 74 16 289
2008 Does not provide services to public 38 31 10 9 5 5 1 74 15 403

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 35 15 8 4 1 0 73 12 266
2018 Does not provide services to public 38 31 15 9 4 2 0 71 14 615

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 22 20 12 12 12 4 47 29 265
2018 Does not provide services to public 27 21 15 10 11 12 4 57 25 616
2017 Provides services to public 22 20 18 12 15 10 3 48 31 297
2017 Does not provide services to public 24 19 16 11 11 13 5 53 27 563
2014 Provides services to public 19 16 18 12 15 13 7 44 33 400
2014 Does not provide services to public 24 18 16 13 11 11 7 51 30 682
2011 Provides services to public 19 19 18 14 13 10 6 45 33 436
2011 Does not provide services to public 19 21 16 12 12 15 5 50 30 550

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 33 12 10 8 3 0 68 19 266
2018 Does not provide services to public 34 31 14 13 6 3 0 67 19 611
2017 Provides services to public 34 32 11 10 9 3 0 69 20 296
2017 Does not provide services to public 38 30 11 10 5 5 0 73 15 563
2014 Provides services to public 34 29 12 14 8 3 1 65 23 400
2014 Does not provide services to public 38 30 12 9 7 4 1 71 16 679
2011 Provides services to public 25 29 14 11 15 3 2 57 28 436
2011 Does not provide services to public 31 30 13 12 10 3 1 64 23 553
2008 Provides services to public 33 34 15 7 10 1 0 68 17 289
2008 Does not provide services to public 30 36 14 10 7 2 1 68 18 403

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 28 15 15 20 2 3 48 37 266
2018 Does not provide services to public 19 20 14 15 21 4 7 44 40 615
2017 Provides services to public 19 21 14 16 20 4 5 44 40 296
2017 Does not provide services to public 19 20 11 18 20 4 8 44 43 561
2014 Provides services to public 18 17 14 15 26 1 9 39 45 400
2014 Does not provide services to public 15 20 13 17 23 3 10 40 46 682
2011 Provides services to public 11 19 15 17 27 2 9 34 49 437
2011 Does not provide services to public 10 16 14 21 29 3 7 28 56 554
2008 Provides services to public 11 19 16 17 28 1 8 33 50 286
2008 Does not provide services to public 12 22 15 19 24 3 4 37 47 401

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 41 19 5 4 0 1 73 9 266
2018 Does not provide services to public 35 39 14 6 4 2 0 75 11 615
2017 Provides services to public 31 38 18 7 4 2 0 71 12 294
2017 Does not provide services to public 34 37 13 9 4 2 1 73 14 563

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 31 11 4 3 2 1 82 7 265
2018 Does not provide services to public 48 31 12 4 2 2 0 81 6 616
2017 Provides services to public 42 35 12 5 2 3 1 80 8 296
2017 Does not provide services to public 48 30 13 4 2 3 0 80 6 563
2014 Provides services to public 44 32 12 5 3 4 1 80 8 400
2014 Does not provide services to public 49 30 10 4 2 5 1 83 6 682

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 30 8 5 3 1 0 84 8 266
2018 Does not provide services to public 52 33 7 5 2 1 0 86 8 618
2017 Provides services to public 43 38 9 7 2 1 0 82 9 293
2017 Does not provide services to public 52 33 8 3 3 1 0 86 6 563
2014 Provides services to public 45 33 11 6 4 1 1 79 9 399
2014 Does not provide services to public 49 33 9 6 2 1 0 83 8 682
2011 Provides services to public 35 36 14 6 6 2 1 73 12 435
2011 Does not provide services to public 43 35 11 5 4 1 0 80 9 552

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 26 6 3 2 0 0 89 5 264
2018 Does not provide services to public 59 29 6 4 2 0 0 88 6 618
2017 Provides services to public 49 35 9 4 3 0 0 84 7 293
2017 Does not provide services to public 59 30 5 3 3 0 0 89 6 563
2014 Provides services to public 53 31 8 4 4 0 0 84 8 400
2014 Does not provide services to public 59 29 5 4 3 0 0 88 7 682
2011 Provides services to public 43 36 10 5 6 1 0 80 10 435
2011 Does not provide services to public 52 28 9 6 4 0 0 81 10 552
2008 Provides services to public 42 33 11 6 7 0 1 76 13 288
2008 Does not provide services to public 47 34 9 5 4 0 0 82 9 402

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 31 10 6 5 0 0 79 11 266
2018 Does not provide services to public 48 27 13 8 5 0 0 75 12 620
2017 Provides services to public 41 32 13 8 6 0 0 73 14 295
2017 Does not provide services to public 50 24 14 6 5 1 0 74 11 563
2014 Provides services to public 38 30 15 10 7 1 0 68 17 399
2014 Does not provide services to public 44 28 14 7 5 1 0 73 13 682
2011 Provides services to public 33 30 17 8 10 1 0 65 18 436
2011 Does not provide services to public 36 29 15 10 10 1 0 65 20 553

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 32 10 6 4 0 0 80 10 262
2018 Does not provide services to public 48 28 11 7 4 0 0 77 12 615
2017 Provides services to public 44 32 12 9 4 0 0 75 13 295
2017 Does not provide services to public 48 28 12 6 5 0 0 77 11 562
2014 Provides services to public 40 30 11 13 6 0 0 70 19 400
2014 Does not provide services to public 44 30 12 8 4 0 0 75 13 681
2011 Provides services to public 32 33 16 10 8 0 0 66 18 434
2011 Does not provide services to public 36 33 12 11 8 1 0 69 19 552
2008 Provides services to public 35 36 12 9 8 0 0 71 17 289
2008 Does not provide services to public 41 30 14 10 3 0 0 72 14 402

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 22 17 8 10 1 0 64 19 264
2018 Does not provide services to public 42 23 14 10 8 2 1 67 18 620
2017 Provides services to public 38 23 19 7 11 2 0 63 18 295
2017 Does not provide services to public 44 20 16 10 8 3 1 66 18 563
2014 Provides services to public 39 17 15 14 11 3 2 58 26 400
2014 Does not provide services to public 41 20 15 11 9 3 1 63 21 681
2011 Provides services to public 31 26 15 11 11 5 1 61 24 436
2011 Does not provide services to public 35 22 16 12 12 2 1 59 25 552
2008 Provides services to public 29 25 16 12 13 4 1 57 26 289
2008 Does not provide services to public 34 22 18 15 8 4 0 58 24 402
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 29 36 35 266
2018 Does not provide services to public 27 35 38 620
2017 Provides services to public 26 40 34 296
2017 Does not provide services to public 29 36 35 563
2014 Provides services to public 34 35 32 400
2014 Does not provide services to public 30 36 34 682
2011 Provides services to public 35 35 30 437
2011 Does not provide services to public 33 36 31 554

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 9 11 62 3 6 7 78
2018 Does not provide services to public 13 11 53 5 11 6 171
2017 Provides services to public 13 11 52 7 10 6 79
2017 Does not provide services to public 12 11 52 5 15 5 166
2014 Provides services to public 13 13 59 6 9999 9 135
2014 Does not provide services to public 19 7 52 9 9999 13 206
2011 Provides services to public 20 11 52 7 9999 10 154
2011 Does not provide services to public 17 6 63 7 9999 7 183
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 16 84 263
2018 Does not provide services to public 12 88 620

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 43
2018 Does not provide services to public 53 79

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 43
2018 Does not provide services to public 63 79

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 43
2018 Does not provide services to public 0 79

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 43
2018 Does not provide services to public 55 78

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 43
2018 Does not provide services to public 46 78

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 43
2018 Does not provide services to public 43 78

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 43
2018 Does not provide services to public 36 78

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 43
2018 Does not provide services to public 37 78

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 57 43
2018 Does not provide services to public 54 78

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 43
2018 Does not provide services to public 36 78

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 43
2018 Does not provide services to public 39 78

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 43
2018 Does not provide services to public 24 78

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 70 43
2018 Does not provide services to public 63 79

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 43
2018 Does not provide services to public 28 79

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 43
2018 Does not provide services to public 16 79

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 43
2018 Does not provide services to public 8 79

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 43
2018 Does not provide services to public 22 79

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 40
2018 Does not provide services to public 23 75

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 40
2018 Does not provide services to public 13 75

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 40
2018 Does not provide services to public 10 75

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 40
2018 Does not provide services to public 7 75

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 40
2018 Does not provide services to public 32 75

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 40
2018 Does not provide services to public 47 75

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 58 40
2018 Does not provide services to public 49 75

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 18 22 6 6 25 6 50 18 265
2018 Does not provide services to public 25 13 15 5 7 26 8 58 19 618
2017 Provides services to public 20 14 17 8 8 23 9 50 25 296
2017 Does not provide services to public 20 14 16 6 5 27 12 56 18 564
2014 Provides services to public 20 12 16 9 7 26 11 51 25 399
2014 Does not provide services to public 20 14 15 8 5 28 10 55 20 682

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 30 15 5 6 8 0 71 12 264
2018 Does not provide services to public 38 26 17 5 4 10 0 71 10 616
2017 Provides services to public 34 24 19 5 7 9 1 65 14 296
2017 Does not provide services to public 36 23 16 7 5 12 1 68 13 564
2014 Provides services to public 32 24 17 7 5 12 2 66 15 399
2014 Does not provide services to public 34 26 17 6 4 11 1 68 12 682
2011 Provides services to public 30 33 20 5 5 6 1 68 11 434
2011 Does not provide services to public 37 30 15 6 4 8 1 72 11 551
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 7 93 266
2018 Does not provide services to public 5 95 620

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 18
2018 Does not provide services to public 35 30

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 18
2018 Does not provide services to public 85 30

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 57 18
2018 Does not provide services to public 31 30

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 18
2018 Does not provide services to public 17 30

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 30

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 21 30

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 30

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 18
2018 Does not provide services to public 28 30

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 30

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 18
2018 Does not provide services to public 56 30

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 29

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 29

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 18
2018 Does not provide services to public 63 29

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 29

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 14 22 3 3 32 7 54 10 267
2018 Does not provide services to public 25 12 16 2 3 34 7 64 9 617
2017 Provides services to public 21 12 18 3 4 31 12 57 11 297
2017 Does not provide services to public 19 13 14 2 2 36 13 63 8 564
2014 Provides services to public 20 12 16 2 5 31 14 58 12 399
2014 Does not provide services to public 21 13 16 3 2 35 11 63 8 681

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 27 15 4 5 12 1 73 9 267
2018 Does not provide services to public 40 26 15 3 2 13 1 77 7 616
2017 Provides services to public 34 23 18 4 4 14 4 70 9 296
2017 Does not provide services to public 38 26 13 3 2 15 2 78 6 561
2014 Provides services to public 36 23 18 3 3 14 3 70 8 400
2014 Does not provide services to public 37 27 14 3 2 16 1 77 6 679
2011 Provides services to public 40 29 15 5 3 7 0 75 8 436
2011 Does not provide services to public 40 31 13 4 2 10 1 79 7 553
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 27 19 10 12 0 1 58 23 265
2018 Does not provide services to public 27 29 18 11 13 0 2 58 24 618
2017 Provides services to public 33 21 15 12 14 2 3 57 27 297
2017 Does not provide services to public 30 28 17 12 10 0 3 60 22 561

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 28 29 16 10 0 0 44 27 264
2018 Does not provide services to public 22 32 22 13 9 0 1 55 22 618
2017 Provides services to public 14 27 28 19 9 1 2 42 29 296
2017 Does not provide services to public 21 32 27 10 10 0 1 53 20 563

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 32 21 11 7 0 2 61 18 266
2018 Does not provide services to public 36 30 17 9 6 0 1 67 16 612
2017 Provides services to public 26 29 24 12 7 0 2 57 19 296
2017 Does not provide services to public 33 33 19 7 5 0 2 67 13 563

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 24 27 19 10 0 0 43 29 265
2018 Does not provide services to public 28 23 23 11 14 1 1 52 25 616
2017 Provides services to public 22 21 22 15 16 1 2 44 33 295
2017 Does not provide services to public 24 24 22 16 10 1 3 50 27 561

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 20 16 5 2 1 4 75 8 263
2018 Does not provide services to public 53 22 11 6 4 0 4 78 11 616
2017 Provides services to public 48 18 13 6 5 1 9 74 12 295
2017 Does not provide services to public 48 24 11 5 5 1 6 78 10 561

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 30 18 8 6 0 0 68 14 265
2018 Does not provide services to public 43 26 16 7 7 0 1 69 14 618
2017 Provides services to public 38 26 19 11 5 0 1 64 17 295
2017 Does not provide services to public 37 31 19 8 5 0 0 68 13 559

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 33 21 6 5 0 1 69 10 263
2018 Does not provide services to public 36 34 15 7 6 1 1 72 13 615
2017 Provides services to public 38 30 17 9 5 0 2 69 14 295
2017 Does not provide services to public 37 31 17 8 4 0 1 70 12 561

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 29 23 10 5 0 0 63 15 265
2018 Does not provide services to public 32 34 17 10 6 0 1 67 16 615
2017 Provides services to public 31 29 18 14 6 1 1 61 21 295
2017 Does not provide services to public 31 31 22 9 6 0 1 63 15 562

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 33 13 11 5 0 0 71 16 264
2018 Does not provide services to public 37 31 16 10 5 0 1 68 16 614
2017 Provides services to public 39 23 20 9 8 0 1 63 17 295
2017 Does not provide services to public 35 34 16 8 6 0 1 69 15 560

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 35 17 6 3 0 1 74 9 262
2018 Does not provide services to public 42 34 12 8 3 0 1 78 11 611
2017 Provides services to public 37 34 16 7 4 1 2 73 11 295
2017 Does not provide services to public 40 34 15 7 3 0 1 75 10 559

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 24 10 3 1 0 1 86 4 263
2018 Does not provide services to public 65 19 9 3 2 0 2 86 5 609
2017 Provides services to public 63 19 8 6 3 0 1 83 9 297
2017 Does not provide services to public 68 19 7 3 2 0 1 88 5 562

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 78 11 6 1 1 0 3 92 2 262
2018 Does not provide services to public 79 10 4 1 1 1 4 93 3 613

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 14 6 4 4 1 1 86 8 264
2018 Does not provide services to public 75 9 6 3 3 0 3 88 6 614
2017 Provides services to public 69 13 7 4 3 0 4 85 7 296
2017 Does not provide services to public 74 11 7 3 2 0 3 88 5 561

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 32 11 5 2 0 1 81 8 265
2018 Does not provide services to public 58 25 10 3 2 0 1 85 5 619
2017 Provides services to public 57 24 9 5 3 0 2 83 8 297
2017 Does not provide services to public 58 29 6 4 1 0 2 89 5 561

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 21 10 5 4 0 1 81 9 265
2018 Does not provide services to public 58 19 9 6 5 0 2 80 11 615
2017 Provides services to public 54 20 10 8 4 0 4 77 12 296
2017 Does not provide services to public 62 19 8 5 4 0 2 83 9 561

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 17 6 1 1 1 25 88 3 264
2018 Does not provide services to public 55 13 5 1 0 0 26 92 2 610
2017 Provides services to public 54 13 6 1 1 0 25 90 3 297
2017 Does not provide services to public 59 12 4 1 1 0 23 93 2 561

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 24 14 3 3 0 2 80 6 264
2018 Does not provide services to public 70 16 6 1 0 0 7 93 1 615
2017 Provides services to public 64 18 10 2 2 0 5 86 4 295
2017 Does not provide services to public 71 17 4 1 0 1 6 94 2 561

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 68 15 5 2 5 1 5 88 7 262
2018 Does not provide services to public 76 11 4 3 2 0 3 90 6 617
2017 Provides services to public 69 12 4 5 3 1 6 87 8 297
2017 Does not provide services to public 70 15 4 3 3 0 4 89 7 564

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 27 13 4 3 0 3 80 7 262
2018 Does not provide services to public 57 26 12 3 1 0 2 84 4 618
2017 Provides services to public 53 30 9 4 2 0 3 85 5 296
2017 Does not provide services to public 53 27 11 4 1 1 3 84 5 562

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 33 38 11 3 0 0 48 14 266
2018 Does not provide services to public 22 36 29 9 4 0 0 58 14 618
2017 Provides services to public 14 30 39 11 6 0 0 44 17 297
2017 Does not provide services to public 16 35 31 13 4 0 0 51 17 564

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 14 45 22 11 0 0 34 21 267
2018 Does not provide services to public 8 14 38 22 17 0 0 40 22 612
2017 Provides services to public 7 19 39 21 13 0 1 35 26 296
2017 Does not provide services to public 6 15 39 26 13 1 1 39 21 562

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 39 13 6 1 3 0 80 8 266
2018 Does not provide services to public 41 34 12 7 2 3 0 78 10 620
2017 Provides services to public 33 37 15 8 4 3 0 72 13 295
2017 Does not provide services to public 32 39 12 8 5 4 0 74 13 564

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 33 18 12 5 1 0 64 17 267
2018 Does not provide services to public 35 33 12 10 6 4 0 71 17 620
2017 Provides services to public 26 37 17 9 9 1 0 65 18 297
2017 Does not provide services to public 29 38 13 10 8 2 0 69 18 562
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 28 17 14 8 3 0 30 70 265
2018 Does not provide services to public 34 30 17 10 7 3 1 35 65 621
2017 Provides services to public 28 30 16 7 13 3 2 30 70 297
2017 Does not provide services to public 34 26 19 10 8 2 1 35 65 563

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 179
2018 Does not provide services to public 23 390
2017 Provides services to public 30 196
2017 Does not provide services to public 26 346

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 179
2018 Does not provide services to public 33 389
2017 Provides services to public 34 196
2017 Does not provide services to public 34 346

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 179
2018 Does not provide services to public 26 389
2017 Provides services to public 17 196
2017 Does not provide services to public 19 346

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 179
2018 Does not provide services to public 38 389
2017 Provides services to public 38 196
2017 Does not provide services to public 37 346

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 179
2018 Does not provide services to public 7 389
2017 Provides services to public 7 196
2017 Does not provide services to public 5 346

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 179
2018 Does not provide services to public 32 389

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 179
2018 Does not provide services to public 35 389
2017 Provides services to public 39 196
2017 Does not provide services to public 46 346

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 6 48 22 11 4 9 171
2018 Does not provide services to public 5 46 22 9 5 13 359
2017 Provides services to public 10 51 13 7 5 15 192
2017 Does not provide services to public 8 57 16 7 3 9 340

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 33 67 179
2018 Does not provide services to public 43 57 389

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 28 15 8 10 1 7 64 20 179
2018 Does not provide services to public 37 27 10 11 9 1 5 67 22 388
2017 Provides services to public 30 25 10 16 10 1 9 60 29 198
2017 Does not provide services to public 32 26 11 10 12 1 7 64 24 349

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 20 13 15 30 2 14 30 54 180
2018 Does not provide services to public 9 13 13 13 31 4 18 28 55 388
2017 Provides services to public 5 13 10 12 36 3 21 23 64 197
2017 Does not provide services to public 6 11 13 14 33 5 17 22 61 349

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 15 13 8 13 1 7 63 23 265
2018 Does not provide services to public 49 15 12 8 7 1 7 71 16 617
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