2018 Public Service Employee Survey Results for Micro-organizations combined by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	28	17	4	12	0	4	65	17	28
2018	Federal regulators	33	51	5	8	3	0	0	84	11	61
2018	Compliance, inspection and enforcement	42	31	10	10	7	0	0	73	17	48
2018	Communications or public affairs	32	38	12	8	4	2	4	74	13	66
2018	Access to information and privacy	37	38	12	8	6	0	0	75	13	39
2018	Science and technology	22	43	9	20	4	0	3	67	24	23
2018	Legal services	50	30	4	10	0	0	6	85	11	50
2018	Administration and operations	38	41	9	8	2	0	2	80	11	165
2018	Human resources	45	40	6	7	2	0	0	85	9	42
2018	Financial management	57	37	6	0	0	0	0	94	0	61
2018	Information management	53	38	9	0	0	0	0	91	0	21
2018	Information technology	45	42	9	2	2	0	0	87	4	44
2018	Policy	22	49	10	10	9	0	0	70	19	72
2018	Project management	28	44	5	17	5	0	0	72	22	35
2018	Other services to the public	22	53	11	3	7	0	3	78	10	29
2018	None of the above	36	42	5	7	5	0	5	82	13	53
2017	Client contact centre	29	67	0	0	0	0	4	100	0	22
2017	Federal regulators	38	44	7	7	5	0	0	81	12	60
2017	Compliance, inspection and enforcement	46	33	7	5	9	0	0	79	14	41
2017	Communications or public affairs	35	35	13	8	7	1	2	71	15	61
2017	Access to information and privacy	34	43	7	7	9	0	0	77	16	26
2017	Science and technology	26	51	7	4	8	5	0	80	12	27
2017	Legal services	50	37	6	8	0	0	0	86	8	51
2017	Administration and operations	43	34	7	11	4	0	0	77	16	177
2017	Human resources	55	18	13	6	6	0	2	74	12	39
2017	Financial management	64	26	5	3	1	1	0	91	4	61
2017	Information management	53	34	10	0	0	0	4	90	0	21
2017	Information technology	45	39	8	4	4	0	0	84	8	51
2017	Policy	36	19	15	13	14	2	0	56	28	57
2017	Project management	22	43	8	12	14	0	0	66	26	41
2017	Other services to the public	40	33	12	11	0	4	0	76	11	25
2017	None of the above	46	27	8	9	10	0	0	73	19	50
2014	Client contact centre	43	27	7	13	7	0	3	72	21	30
2014	Federal regulators	41	32	11	6	3	0	6	78	10	63
2014	Compliance, inspection and enforcement	38	40	4	7	9	0	2	80	16	45
2014	Communications or public affairs	53	22	13	12	0	0	0	75	12	68
2014	Access to information and privacy	20	27	14	23	16	0	0	48	39	44
2014	Science and technology	31	31	6	6	19	0	6	67	27	16
2014	Legal services	65	20	8	6	1	0	0	85	7	86
2014	Administration and operations	43	33	9	10	4	0	0	77	15	288
2014	Human resources	56	20	16	4	2	0	2	78	6	50
2014	Financial management	53	39	4	4	0	0	0	92	4	51
2014	Information management	45	34	7	14	0	0	0	79	14	29
2014	Information technology	41	37	6	7	7	0	1	79	15	68
2014	Other services to the public	38	28	10	23	3	0	0	65	25	40
2014	None of the above	38	34	11	8	7	1	1	74	15	138

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	30	18	6	3	0	0	74	9	28
2018	Federal regulators	46	46	7	2	0	0	0	92	2	61
2018	Compliance, inspection and enforcement	54	39	5	2	0	0	0	93	2	47
2018	Communications or public affairs	55	28	4	10	3	0	0	83	13	66
2018	Access to information and privacy	52	38	3	5	3	0	0	89	8	39
2018	Science and technology	59	34	7	0	0	0	0	93	0	23
2018	Legal services	60	32	4	4	0	0	0	91	4	50
2018	Administration and operations	49	37	6	4	4	0	0	86	8	165
2018	Human resources	66	34	0	0	0	0	0	100	0	41
2018	Financial management	57	36	5	0	2	0	0	93	2	61
2018	Information management	42	34	14	11	0	0	0	76	11	21
2018	Information technology	63	26	9	0	2	0	0	89	2	44
2018	Policy	55	29	8	6	1	0	0	84	8	71
2018	Project management	47	42	8	3	0	0	0	88	3	35
2018	Other services to the public	52	37	4	4	3	0	0	89	7	29
2018	None of the above	64	20	6	2	8	0	0	84	10	53
2017	Client contact centre	41	46	9	4	0	0	0	87	4	22
2017	Federal regulators	49	38	7	3	3	0	0	87	7	60
2017	Compliance, inspection and enforcement	62	27	11	0	0	0	0	89	0	41
2017	Communications or public affairs	52	32	8	6	2	0	0	85	8	61
2017	Access to information and privacy	55	30	15	0	0	0	0	85	0	26
2017	Science and technology	81	13	6	0	0	0	0	94	0	27
2017	Legal services	64	29	0	8	0	0	0	92	8	52
2017	Administration and operations	45	30	11	8	5	1	0	75	14	177
2017	Human resources	59	36	2	3	0	0	0	95	3	39
2017	Financial management	59	23	10	6	2	0	0	83	7	61
2017	Information management	36	48	10	0	0	0	6	89	0	21
2017	Information technology	61	27	7	4	0	0	0	89	4	51
2017	Policy	64	26	3	4	3	0	0	90	7	57
2017	Project management	50	38	5	7	0	0	0	88	7	40
2017	Other services to the public	48	36	10	6	0	0	0	84	6	24
2017	None of the above	50	39	4	4	2	0	0	89	7	51
2014	Client contact centre	47	40	10	3	0	0	0	87	3	30
2014	Federal regulators	40	44	8	6	2	0	0	84	8	63
2014	Compliance, inspection and enforcement	44	40	4	7	4	0	0	84	11	45
2014	Communications or public affairs	51	38	6	1	3	0	0	90	4	68
2014	Access to information and privacy	34	41	14	7	5	0	0	75	11	44
2014	Science and technology	69	19	6	6	0	0	0	88	6	16
2014	Legal services	71	22	5	2	0	0	0	93	2	86
2014	Administration and operations	41	31	14	9	5	0	0	72	14	288
2014	Human resources	68	22	6	2	2	0	0	90	4	50
2014	Financial management	67	29	4	0	0	0	0	96	0	51
2014	Information management	24	45	17	10	3	0	0	69	14	29
2014	Information technology	56	40	4	0	0	0	0	96	0	68
2014	Other services to the public	55	25	13	5	3	0	0	80	8	40
2014	None of the above	54	25	9	8	4	0	0	79	12	138

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	33	6	7	3	0	0	84	9	27
2018	Federal regulators	49	41	7	3	0	0	0	90	3	60
2018	Compliance, inspection and enforcement	51	41	2	6	0	0	0	92	6	48
2018	Communications or public affairs	59	24	7	6	5	0	0	83	10	63
2018	Access to information and privacy	67	25	5	0	3	0	0	92	3	39
2018	Science and technology	44	47	3	5	0	0	0	91	5	23
2018	Legal services	62	28	6	4	0	0	0	90	4	50
2018	Administration and operations	53	35	4	3	4	0	0	89	7	164
2018	Human resources	70	27	2	0	0	0	0	98	0	40
2018	Financial management	60	35	2	2	2	0	0	95	3	60
2018	Information management	54	24	15	6	0	0	0	78	6	21
2018	Information technology	61	31	6	0	2	0	0	92	2	44
2018	Policy	51	37	7	4	1	0	0	88	5	71
2018	Project management	47	32	16	3	2	0	0	79	5	35
2018	Other services to the public	63	26	4	4	3	0	0	89	7	29
2018	None of the above	58	24	8	2	8	0	0	82	9	53
2017	Client contact centre	32	63	0	5	0	0	0	95	5	22
2017	Federal regulators	64	27	6	3	0	0	0	90	3	60
2017	Compliance, inspection and enforcement	59	34	5	2	0	0	0	93	2	41
2017	Communications or public affairs	49	36	4	8	3	0	0	86	10	61
2017	Access to information and privacy	73	16	11	0	0	0	0	89	0	26
2017	Science and technology	74	23	3	0	0	0	0	97	0	27
2017	Legal services	68	21	4	6	0	0	0	90	6	52
2017	Administration and operations	47	32	11	4	5	1	1	80	9	176
2017	Human resources	58	39	0	3	0	0	0	97	3	39
2017	Financial management	67	27	2	4	0	0	0	94	4	61
2017	Information management	46	48	6	0	0	0	0	94	0	21
2017	Information technology	63	25	8	3	2	0	0	87	5	51
2017	Policy	64	29	2	2	3	0	0	93	5	57
2017	Project management	51	33	2	6	8	0	0	84	13	41
2017	Other services to the public	31	61	5	3	0	0	0	92	3	25
2017	None of the above	55	36	0	4	5	0	0	92	8	51
2014	Client contact centre	47	43	7	3	0	0	0	90	3	30
2014	Federal regulators	46	44	3	5	2	0	0	90	6	63
2014	Compliance, inspection and enforcement	60	36	2	0	2	0	0	96	2	45
2014	Communications or public affairs	60	28	7	4	0	0	0	88	4	68
2014	Access to information and privacy	50	32	14	5	0	0	0	82	5	44
2014	Science and technology	75	19	0	6	0	0	0	94	6	16
2014	Legal services	77	20	2	1	0	0	0	97	1	86
2014	Administration and operations	47	33	9	7	3	0	0	80	10	287
2014	Human resources	62	26	0	10	2	0	0	88	12	50
2014	Financial management	80	16	2	2	0	0	0	96	2	51
2014	Information management	41	31	14	10	3	0	0	72	14	29
2014	Information technology	71	22	4	0	3	0	0	93	3	68
2014	Other services to the public	50	38	5	5	3	0	0	88	8	40
2014	None of the above	54	28	6	7	4	0	0	83	12	138

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	30	0	3	12	0	0	85	15	28
2018	Federal regulators	50	34	8	7	2	0	0	84	8	61
2018	Compliance, inspection and enforcement	61	31	4	2	2	0	0	92	4	48
2018	Communications or public affairs	65	24	1	7	3	0	0	89	10	66
2018	Access to information and privacy	77	13	5	0	3	3	0	92	3	39
2018	Science and technology	47	28	20	0	5	0	0	75	5	23
2018	Legal services	76	22	0	3	0	0	0	97	3	50
2018	Administration and operations	57	26	10	3	3	1	0	84	6	164
2018	Human resources	59	26	9	6	0	0	0	85	6	42
2018	Financial management	65	25	5	3	2	0	0	91	5	61
2018	Information management	64	27	4	0	5	0	0	91	5	21
2018	Information technology	53	35	6	4	2	0	0	88	6	44
2018	Policy	42	29	9	10	10	0	0	70	21	72
2018	Project management	50	36	2	7	5	0	0	85	12	35
2018	Other services to the public	54	30	0	10	5	0	0	84	16	29
2018	None of the above	39	44	6	5	4	0	2	85	9	53
2017	Client contact centre	45	45	0	10	0	0	0	90	10	22
2017	Federal regulators	57	23	5	10	4	0	0	81	14	60
2017	Compliance, inspection and enforcement	59	25	5	8	2	0	0	84	10	41
2017	Communications or public affairs	48	29	2	10	9	1	0	78	20	61
2017	Access to information and privacy	61	27	4	5	0	4	0	91	5	26
2017	Science and technology	65	23	12	0	0	0	0	88	0	27
2017	Legal services	63	25	4	7	2	0	0	87	9	52
2017	Administration and operations	56	29	6	5	3	1	0	86	8	177
2017	Human resources	58	22	14	0	5	0	0	81	5	39
2017	Financial management	74	21	0	5	0	0	0	95	5	61
2017	Information management	52	39	6	0	0	0	4	94	0	21
2017	Information technology	50	36	8	5	2	0	0	85	7	51
2017	Policy	59	23	11	2	6	0	0	81	8	57
2017	Project management	34	35	9	16	6	0	0	69	22	41
2017	Other services to the public	45	36	5	7	3	0	4	85	10	25
2017	None of the above	46	35	6	9	5	0	0	81	14	51
2014	Client contact centre	43	30	20	7	0	0	0	73	7	30
2014	Federal regulators	46	29	8	6	5	0	6	80	12	63
2014	Compliance, inspection and enforcement	49	42	2	2	2	0	2	93	5	45
2014	Communications or public affairs	41	31	13	7	6	0	1	73	13	68
2014	Access to information and privacy	47	28	16	5	5	0	0	74	9	43
2014	Science and technology	44	25	6	19	6	0	0	69	25	16
2014	Legal services	66	24	6	2	1	0	0	91	3	86
2014	Administration and operations	47	30	9	7	7	0	0	78	14	288
2014	Human resources	68	26	2	4	0	0	0	94	4	50
2014	Financial management	65	27	0	6	0	0	2	94	6	51
2014	Information management	41	24	10	10	7	0	7	70	19	29
2014	Information technology	56	29	6	9	0	0	0	85	9	68
2014	Other services to the public	33	43	10	10	5	0	0	75	15	40
2014	None of the above	50	27	7	7	9	0	1	78	15	138

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	57	25	14	3	0	0	82	3	27
2018	Federal regulators	38	49	9	5	0	0	87	5	61
2018	Compliance, inspection and enforcement	51	36	4	4	3	2	89	7	47
2018	Communications or public affairs	49	28	11	10	3	0	77	12	65
2018	Access to information and privacy	50	31	10	5	3	0	82	8	39
2018	Science and technology	42	52	5	0	0	0	95	0	23
2018	Legal services	40	40	8	9	3	0	80	12	49
2018	Administration and operations	46	35	12	4	2	0	82	6	163
2018	Human resources	54	38	8	0	0	0	92	0	42
2018	Financial management	50	38	3	8	0	0	89	8	61
2018	Information management	29	45	11	11	0	4	77	11	21
2018	Information technology	53	37	8	2	0	0	91	2	43
2018	Policy	42	38	5	9	7	0	80	15	72
2018	Project management	43	46	3	2	5	0	90	7	35
2018	Other services to the public	38	49	4	10	0	0	86	10	29
2018	None of the above	43	34	7	12	4	0	78	16	52
2017	Client contact centre	31	56	4	9	0	0	87	9	22
2017	Federal regulators	41	53	2	2	3	0	93	5	60
2017	Compliance, inspection and enforcement	54	37	2	7	0	0	91	7	41
2017	Communications or public affairs	31	48	3	12	6	0	78	18	61
2017	Access to information and privacy	44	45	7	4	0	0	89	4	26
2017	Science and technology	64	30	6	0	0	0	94	0	27
2017	Legal services	50	34	8	4	4	0	84	8	52
2017	Administration and operations	43	36	11	7	3	1	79	10	177
2017	Human resources	48	49	0	0	3	0	97	3	39
2017	Financial management	51	31	15	2	2	0	82	3	61
2017	Information management	24	57	14	5	0	0	82	5	21
2017	Information technology	54	33	7	4	2	0	88	6	51
2017	Policy	56	31	5	4	3	0	88	7	57
2017	Project management	35	49	4	4	8	0	84	12	41
2017	Other services to the public	43	39	11	7	0	0	82	7	25
2017	None of the above	40	39	4	9	6	2	81	15	50
2014	Client contact centre	27	53	7	10	3	0	80	13	30
2014	Federal regulators	38	44	8	6	3	0	83	10	63
2014	Compliance, inspection and enforcement	40	42	9	7	2	0	82	9	45
2014	Communications or public affairs	40	43	10	6	1	0	82	7	68
2014	Access to information and privacy	43	25	14	11	7	0	68	18	44
2014	Science and technology	50	38	6	0	6	0	88	6	16
2014	Legal services	59	30	7	2	1	0	90	3	86
2014	Administration and operations	39	33	12	12	4	0	72	16	288
2014	Human resources	44	46	2	6	2	0	90	8	50
2014	Financial management	45	43	8	4	0	0	88	4	51
2014	Information management	28	41	10	21	0	0	69	21	29
2014	Information technology	49	44	3	4	0	0	93	4	68
2014	Other services to the public	38	40	15	5	3	0	78	8	40
2014	None of the above	45	30	12	8	5	0	75	13	138

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	27	13	0	15	0	0	71	15	28
2018	Federal regulators	31	26	15	17	10	0	2	59	27	61
2018	Compliance, inspection and enforcement	46	16	16	20	0	2	0	64	20	48
2018	Communications or public affairs	47	30	12	4	7	0	0	77	11	66
2018	Access to information and privacy	41	33	13	8	3	3	0	76	11	39
2018	Science and technology	43	28	22	0	7	0	0	72	7	23
2018	Legal services	29	44	10	4	8	2	4	78	12	49
2018	Administration and operations	39	33	13	9	5	0	0	73	14	164
2018	Human resources	35	46	13	7	0	0	0	80	7	42
2018	Financial management	46	30	12	9	2	0	0	77	11	61
2018	Information management	36	29	19	16	0	0	0	65	16	20
2018	Information technology	44	24	18	10	4	0	0	68	14	43
2018	Policy	37	37	8	9	9	0	0	74	18	71
2018	Project management	37	44	18	0	0	0	0	82	0	35
2018	Other services to the public	46	21	12	4	13	4	0	70	18	28
2018	None of the above	26	37	11	7	16	2	0	65	24	53
2017	Client contact centre	33	38	10	20	0	0	0	71	20	22
2017	Federal regulators	30	30	28	5	7	0	0	59	12	60
2017	Compliance, inspection and enforcement	41	34	5	15	3	2	0	77	19	41
2017	Communications or public affairs	29	51	3	7	8	1	0	82	15	61
2017	Access to information and privacy	38	40	14	4	5	0	0	77	9	26
2017	Science and technology	46	35	0	11	8	0	0	81	19	27
2017	Legal services	28	48	9	12	4	0	0	76	15	52
2017	Administration and operations	32	36	13	10	9	1	0	69	18	176
2017	Human resources	44	23	23	5	5	0	0	67	9	39
2017	Financial management	47	36	4	6	8	0	0	83	13	61
2017	Information management	48	29	5	14	4	0	0	77	18	21
2017	Information technology	42	32	18	2	5	0	0	74	7	51
2017	Policy	41	38	9	8	3	0	0	80	11	57
2017	Project management	24	34	12	8	21	0	0	58	29	41
2017	Other services to the public	35	24	20	15	4	0	3	61	19	25
2017	None of the above	28	38	14	11	9	0	0	66	19	51
2014	Client contact centre	27	40	20	13	0	0	0	67	13	30
2014	Federal regulators	30	24	13	11	14	0	8	59	28	63
2014	Compliance, inspection and enforcement	38	33	11	7	9	0	2	73	16	45
2014	Communications or public affairs	34	41	6	12	4	1	1	77	17	68
2014	Access to information and privacy	30	39	7	11	14	0	0	68	25	44
2014	Science and technology	44	25	0	13	19	0	0	69	31	16
2014	Legal services	48	28	8	10	5	0	1	76	15	86
2014	Administration and operations	34	30	12	15	9	0	0	64	23	288
2014	Human resources	40	32	8	18	2	0	0	72	20	50
2014	Financial management	41	37	12	8	2	0	0	78	10	51
2014	Information management	28	45	10	10	7	0	0	72	17	29
2014	Information technology	35	43	12	9	1	0	0	78	10	68
2014	Other services to the public	25	50	8	10	5	3	0	77	15	40
2014	None of the above	29	32	14	16	7	0	1	62	24	138

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	29	6	0	12	0	82	12	28
2018	Federal regulators	36	36	8	11	8	0	73	19	61
2018	Compliance, inspection and enforcement	47	29	10	8	5	2	78	12	48
2018	Communications or public affairs	31	44	8	15	1	0	76	16	65
2018	Access to information and privacy	32	47	8	8	6	0	79	13	39
2018	Science and technology	28	35	20	9	9	0	63	18	23
2018	Legal services	39	39	10	4	8	0	78	12	49
2018	Administration and operations	43	40	10	4	3	1	83	7	165
2018	Human resources	28	62	8	2	0	0	90	2	42
2018	Financial management	42	40	15	3	0	0	82	3	61
2018	Information management	38	28	23	11	0	0	67	11	21
2018	Information technology	26	51	9	12	2	0	77	14	44
2018	Policy	26	34	15	12	13	0	60	25	72
2018	Project management	15	57	16	9	2	0	72	12	35
2018	Other services to the public	30	63	0	4	3	0	94	6	28
2018	None of the above	43	38	5	8	6	0	81	14	52
2017	Client contact centre	42	43	11	0	4	0	85	4	22
2017	Federal regulators	40	39	11	8	2	0	79	9	60
2017	Compliance, inspection and enforcement	44	43	8	3	2	0	87	5	41
2017	Communications or public affairs	24	47	9	9	11	0	71	20	61
2017	Access to information and privacy	33	46	8	12	0	0	80	12	26
2017	Science and technology	40	47	3	6	4	0	88	10	27
2017	Legal services	37	38	4	13	6	2	76	20	52
2017	Administration and operations	36	38	8	12	4	1	75	16	177
2017	Human resources	49	30	13	3	3	2	81	6	39
2017	Financial management	50	25	10	11	4	0	75	15	61
2017	Information management	30	52	15	0	4	0	81	4	21
2017	Information technology	37	42	12	7	2	0	79	9	51
2017	Policy	36	38	11	4	11	0	74	15	57
2017	Project management	14	49	7	15	14	0	63	29	41
2017	Other services to the public	39	46	8	7	0	0	85	7	25
2017	None of the above	39	35	6	15	6	0	73	21	51

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	56	35	7	0	0	3	0	93	0	28
2018	Federal regulators	61	29	8	2	0	0	0	90	2	61
2018	Compliance, inspection and enforcement	59	30	2	7	2	0	0	89	9	48
2018	Communications or public affairs	51	40	5	2	2	0	0	91	4	66
2018	Access to information and privacy	67	25	3	6	0	0	0	92	6	39
2018	Science and technology	47	36	11	0	0	5	0	89	0	23
2018	Legal services	63	35	2	0	0	0	0	98	0	50
2018	Administration and operations	68	27	2	2	0	1	0	95	3	162
2018	Human resources	62	31	7	0	0	0	0	93	0	42
2018	Financial management	62	31	6	0	0	1	0	94	0	61
2018	Information management	49	37	0	9	0	4	0	90	10	21
2018	Information technology	72	26	0	2	0	0	0	98	2	44
2018	Policy	59	29	8	3	1	0	0	88	5	72
2018	Project management	52	35	5	7	0	0	0	87	7	35
2018	Other services to the public	81	13	0	3	3	0	0	94	6	29
2018	None of the above	57	33	7	0	4	0	0	89	4	53
2017	Client contact centre	47	44	6	0	4	0	0	91	4	22
2017	Federal regulators	52	38	6	0	4	0	0	90	4	59
2017	Compliance, inspection and enforcement	56	33	8	2	0	0	0	89	2	41
2017	Communications or public affairs	40	46	2	5	8	0	0	86	13	61
2017	Access to information and privacy	68	24	4	5	0	0	0	91	5	26
2017	Science and technology	68	30	2	0	0	0	0	98	0	27
2017	Legal services	56	31	2	10	2	0	0	86	12	52
2017	Administration and operations	54	34	5	3	3	1	0	89	6	177
2017	Human resources	57	35	6	0	3	0	0	91	3	39
2017	Financial management	62	27	6	3	2	0	1	90	5	60
2017	Information management	41	46	0	9	4	0	0	87	13	21
2017	Information technology	63	29	5	2	2	0	0	92	4	50
2017	Policy	61	30	2	5	2	0	0	91	7	57
2017	Project management	42	34	4	4	13	3	0	78	18	41
2017	Other services to the public	55	29	16	0	0	0	0	84	0	25
2017	None of the above	52	31	8	6	2	0	0	84	8	51
2014	Client contact centre	47	40	10	3	0	0	0	87	3	30
2014	Federal regulators	56	35	8	0	2	0	0	90	2	63
2014	Compliance, inspection and enforcement	67	22	7	4	0	0	0	89	4	45
2014	Communications or public affairs	57	34	4	1	1	0	1	93	3	68
2014	Access to information and privacy	43	36	7	9	5	0	0	80	14	44
2014	Science and technology	56	25	13	0	6	0	0	81	6	16
2014	Legal services	70	24	3	2	0	0	0	94	2	86
2014	Administration and operations	56	32	6	4	3	0	0	88	7	288
2014	Human resources	56	26	12	4	2	0	0	82	6	50
2014	Financial management	65	31	2	2	0	0	0	96	2	51
2014	Information management	52	45	3	0	0	0	0	97	0	29
2014	Information technology	61	36	0	1	1	0	0	97	3	67
2014	Other services to the public	63	30	5	0	3	0	0	93	3	40
2014	None of the above	53	31	5	5	4	1	1	85	10	138

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	47	8	7	6	0	80	12	28
2018	Federal regulators	36	33	13	15	3	0	69	18	61
2018	Compliance, inspection and enforcement	41	35	7	11	8	0	75	18	48
2018	Communications or public affairs	46	35	8	4	5	1	82	10	66
2018	Access to information and privacy	42	39	8	5	3	3	84	8	39
2018	Science and technology	44	33	20	0	4	0	77	4	23
2018	Legal services	46	29	10	7	7	0	75	15	50
2018	Administration and operations	45	33	10	10	3	1	78	12	162
2018	Human resources	37	44	16	2	0	0	81	2	42
2018	Financial management	51	33	11	3	2	0	84	5	61
2018	Information management	25	47	9	14	0	4	76	15	21
2018	Information technology	54	24	8	14	0	0	78	14	44
2018	Policy	40	30	6	15	9	0	70	24	72
2018	Project management	38	40	15	5	2	0	78	7	35
2018	Other services to the public	62	16	4	11	7	0	78	18	29
2018	None of the above	28	35	9	14	14	0	63	28	53
2017	Client contact centre	25	59	6	5	0	5	89	5	22
2017	Federal regulators	34	31	20	8	7	0	65	15	60
2017	Compliance, inspection and enforcement	49	24	14	8	3	2	74	11	41
2017	Communications or public affairs	32	43	3	9	14	0	74	23	61
2017	Access to information and privacy	34	36	14	16	0	0	70	16	26
2017	Science and technology	54	32	2	4	8	0	86	12	27
2017	Legal services	48	34	9	8	2	0	82	10	52
2017	Administration and operations	36	34	12	11	7	1	70	18	177
2017	Human resources	40	37	18	2	3	0	77	5	39
2017	Financial management	57	23	11	5	4	0	80	9	61
2017	Information management	33	33	15	13	5	0	67	18	21
2017	Information technology	48	29	11	10	2	0	77	12	51
2017	Policy	41	36	7	7	7	1	78	15	57
2017	Project management	29	31	8	8	21	3	61	31	41
2017	Other services to the public	43	19	23	11	4	0	62	15	25
2017	None of the above	31	46	4	12	7	0	77	19	51

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	37	8	3	3	0	0	87	6	28
2018	Federal regulators	62	31	7	0	0	0	0	93	0	61
2018	Compliance, inspection and enforcement	57	35	8	0	0	0	0	92	0	47
2018	Communications or public affairs	49	31	14	4	1	0	0	80	6	64
2018	Access to information and privacy	58	29	8	3	3	0	0	87	6	39
2018	Science and technology	55	34	11	0	0	0	0	89	0	23
2018	Legal services	68	25	7	0	0	0	0	93	0	49
2018	Administration and operations	62	31	6	1	0	0	0	93	2	161
2018	Human resources	65	35	0	0	0	0	0	100	0	42
2018	Financial management	68	21	8	3	0	0	0	89	3	60
2018	Information management	44	32	19	5	0	0	0	76	5	20
2018	Information technology	66	26	4	4	0	0	0	92	4	44
2018	Policy	53	34	11	3	0	0	0	87	3	72
2018	Project management	57	28	12	3	0	0	0	85	3	35
2018	Other services to the public	59	24	14	3	0	0	0	83	3	29
2018	None of the above	58	32	2	6	2	0	0	90	8	53
2017	Client contact centre	58	38	4	0	0	0	0	96	0	22
2017	Federal regulators	61	29	7	2	2	0	0	90	4	58
2017	Compliance, inspection and enforcement	59	31	8	2	0	0	0	90	2	41
2017	Communications or public affairs	42	43	4	6	4	0	0	85	11	61
2017	Access to information and privacy	54	39	7	0	0	0	0	93	0	26
2017	Science and technology	76	24	0	0	0	0	0	100	0	27
2017	Legal services	65	29	6	0	0	0	0	94	0	52
2017	Administration and operations	56	31	9	1	2	0	0	88	3	177
2017	Human resources	58	37	2	3	0	0	0	95	3	38
2017	Financial management	66	23	10	0	2	0	0	88	2	61
2017	Information management	51	44	5	0	0	0	0	95	0	21
2017	Information technology	60	32	9	0	0	0	0	91	0	51
2017	Policy	68	27	3	0	2	0	0	95	2	57
2017	Project management	71	17	4	6	2	0	0	88	8	41
2017	Other services to the public	54	29	13	3	0	0	0	84	3	25
2017	None of the above	57	33	10	0	0	0	0	90	0	51
2014	Client contact centre	63	13	23	0	0	0	0	77	0	30
2014	Federal regulators	62	33	2	2	2	0	0	95	3	63
2014	Compliance, inspection and enforcement	67	29	4	0	0	0	0	96	0	45
2014	Communications or public affairs	62	28	6	3	1	0	0	90	4	68
2014	Access to information and privacy	59	27	7	2	5	0	0	86	7	44
2014	Science and technology	81	6	13	0	0	0	0	88	0	16
2014	Legal services	84	13	3	0	0	0	0	97	0	86
2014	Administration and operations	64	23	8	3	1	0	0	88	5	288
2014	Human resources	78	16	4	2	0	0	0	94	2	50
2014	Financial management	76	18	6	0	0	0	0	94	0	51
2014	Information management	59	28	10	0	0	0	3	89	0	29
2014	Information technology	68	29	3	0	0	0	0	97	0	68
2014	Other services to the public	73	20	5	3	0	0	0	93	3	40
2014	None of the above	65	24	6	2	2	1	0	90	4	138

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	43	9	11	7	3	0	72	18	28
2018	Federal regulators	45	38	8	7	2	0	0	83	9	60
2018	Compliance, inspection and enforcement	41	34	14	10	2	0	0	74	12	48
2018	Communications or public affairs	52	29	6	5	7	0	0	81	13	66
2018	Access to information and privacy	39	48	8	6	0	0	0	87	6	39
2018	Science and technology	43	37	11	5	4	0	0	80	9	23
2018	Legal services	38	38	6	8	9	0	0	77	18	50
2018	Administration and operations	47	31	9	8	4	0	1	79	12	162
2018	Human resources	45	36	14	5	0	0	0	81	5	42
2018	Financial management	56	26	10	6	2	0	0	82	8	61
2018	Information management	34	36	9	15	5	0	0	70	21	21
2018	Information technology	49	33	7	10	2	0	0	82	12	44
2018	Policy	43	35	7	11	4	0	0	78	15	72
2018	Project management	29	50	16	2	2	0	0	80	5	35
2018	Other services to the public	33	45	4	11	7	0	0	78	18	29
2018	None of the above	34	34	15	6	12	0	0	67	18	52
2017	Client contact centre	26	46	19	9	0	0	0	72	9	22
2017	Federal regulators	40	41	7	8	4	0	0	82	12	58
2017	Compliance, inspection and enforcement	46	34	9	3	3	2	3	84	6	41
2017	Communications or public affairs	38	38	4	16	4	0	0	76	20	61
2017	Access to information and privacy	41	29	11	15	4	0	0	70	19	26
2017	Science and technology	52	23	9	5	12	0	0	75	16	27
2017	Legal services	40	42	2	5	11	0	0	82	16	52
2017	Administration and operations	43	30	10	12	5	0	0	73	17	177
2017	Human resources	39	47	11	3	0	0	0	86	3	38
2017	Financial management	53	28	7	9	3	0	0	81	12	61
2017	Information management	37	50	8	0	4	0	0	87	4	21
2017	Information technology	46	38	2	12	2	0	0	84	14	51
2017	Policy	50	31	8	6	5	0	0	81	11	57
2017	Project management	28	40	7	16	9	0	0	68	25	41
2017	Other services to the public	36	37	9	14	4	0	0	73	18	25
2017	None of the above	42	34	7	8	8	0	0	76	17	51
2014	Client contact centre	17	40	20	13	7	0	3	59	21	30
2014	Federal regulators	43	38	3	11	3	0	2	82	15	63
2014	Compliance, inspection and enforcement	36	40	7	7	11	0	0	76	18	45
2014	Communications or public affairs	29	57	6	6	1	0	0	87	7	68
2014	Access to information and privacy	27	41	7	11	14	0	0	68	25	44
2014	Science and technology	44	31	6	6	13	0	0	75	19	16
2014	Legal services	48	33	8	8	2	0	1	81	11	86
2014	Administration and operations	34	34	11	13	8	0	0	68	21	288
2014	Human resources	36	40	10	8	6	0	0	76	14	50
2014	Financial management	57	27	8	6	2	0	0	84	8	51
2014	Information management	17	52	17	3	3	0	7	74	7	29
2014	Information technology	44	40	9	4	3	0	0	84	7	68
2014	Other services to the public	35	40	5	13	8	0	0	75	20	40
2014	None of the above	32	37	11	13	7	0	0	69	20	138

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	38	23	7	6	0	0	65	12	28
2018	Federal regulators	34	42	17	5	2	0	0	77	6	61
2018	Compliance, inspection and enforcement	44	26	22	6	0	0	2	72	6	48
2018	Communications or public affairs	49	30	9	8	4	0	0	78	13	66
2018	Access to information and privacy	49	26	8	13	3	3	0	76	16	39
2018	Science and technology	58	17	16	9	0	0	0	75	9	23
2018	Legal services	44	35	11	6	5	0	0	78	10	50
2018	Administration and operations	50	30	10	5	4	1	0	81	9	161
2018	Human resources	38	44	17	0	0	0	0	83	0	41
2018	Financial management	61	21	12	3	3	0	0	82	6	61
2018	Information management	28	34	27	12	0	0	0	61	12	21
2018	Information technology	45	34	10	9	2	0	0	79	11	44
2018	Policy	40	40	6	9	4	0	0	80	14	69
2018	Project management	26	54	17	2	0	0	0	80	2	35
2018	Other services to the public	48	33	5	11	3	0	0	81	14	27
2018	None of the above	33	23	23	8	10	0	2	58	18	53
2017	Client contact centre	12	55	25	8	0	0	0	67	8	22
2017	Federal regulators	34	43	13	3	7	0	0	77	10	57
2017	Compliance, inspection and enforcement	49	30	7	12	0	2	0	81	12	41
2017	Communications or public affairs	37	43	5	3	11	0	0	80	14	61
2017	Access to information and privacy	30	37	15	14	5	0	0	66	19	26
2017	Science and technology	61	27	0	0	12	0	0	88	12	27
2017	Legal services	41	32	6	17	4	0	0	74	20	52
2017	Administration and operations	47	28	12	9	3	1	0	76	12	177
2017	Human resources	41	48	6	2	3	0	0	89	5	38
2017	Financial management	56	30	4	8	3	0	0	85	11	60
2017	Information management	43	44	4	5	4	0	0	87	9	21
2017	Information technology	44	40	8	6	2	0	0	84	8	51
2017	Policy	50	35	5	7	3	0	0	85	10	57
2017	Project management	32	28	10	11	19	0	0	60	30	41
2017	Other services to the public	20	52	17	11	0	0	0	72	11	25
2017	None of the above	37	36	6	12	8	0	0	74	20	51
2014	Client contact centre	30	40	20	3	7	0	0	70	10	30
2014	Federal regulators	35	32	10	11	5	0	8	72	17	63
2014	Compliance, inspection and enforcement	41	34	7	7	7	2	2	79	14	44
2014	Communications or public affairs	40	43	10	4	1	0	1	84	6	68
2014	Access to information and privacy	25	39	16	7	14	0	0	64	20	44
2014	Science and technology	50	25	0	6	19	0	0	75	25	16
2014	Legal services	50	31	10	7	1	0	0	81	8	86
2014	Administration and operations	38	33	11	13	6	0	0	71	18	288
2014	Human resources	44	36	12	8	0	0	0	80	8	50
2014	Financial management	53	33	10	4	0	0	0	86	4	51
2014	Information management	38	45	14	0	3	0	0	83	3	29
2014	Information technology	51	34	6	6	3	0	0	85	9	68
2014	Other services to the public	43	33	15	8	3	0	0	75	10	40
2014	None of the above	36	34	14	10	5	0	1	71	15	138

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	31	14	3	6	0	0	77	9	28
2018	Federal regulators	32	40	13	11	2	0	2	73	13	60
2018	Compliance, inspection and enforcement	36	29	22	10	2	0	0	65	12	48
2018	Communications or public affairs	43	31	13	8	4	0	0	74	13	66
2018	Access to information and privacy	54	35	0	3	3	5	0	94	6	39
2018	Science and technology	39	31	11	11	9	0	0	69	20	23
2018	Legal services	52	24	13	8	3	0	0	76	11	50
2018	Administration and operations	47	32	10	8	3	0	0	79	11	161
2018	Human resources	34	54	5	7	0	0	0	87	7	41
2018	Financial management	62	22	13	1	0	0	2	86	1	60
2018	Information management	29	41	30	0	0	0	0	70	0	21
2018	Information technology	49	31	11	7	2	0	0	80	9	44
2018	Policy	36	27	16	10	9	0	1	64	19	71
2018	Project management	25	45	18	2	9	0	0	70	12	35
2018	Other services to the public	57	33	4	3	3	0	0	90	6	29
2018	None of the above	34	32	22	2	8	0	1	67	10	53
2017	Client contact centre	29	52	19	0	0	0	0	81	0	22
2017	Federal regulators	43	33	14	4	6	0	0	76	10	58
2017	Compliance, inspection and enforcement	52	36	13	0	0	0	0	87	0	41
2017	Communications or public affairs	34	42	10	11	3	0	0	76	14	61
2017	Access to information and privacy	37	48	7	3	5	0	0	85	8	26
2017	Science and technology	45	36	2	0	12	5	0	85	12	27
2017	Legal services	44	25	10	12	7	2	0	71	19	52
2017	Administration and operations	45	32	13	5	5	1	0	77	10	177
2017	Human resources	47	36	14	0	3	0	0	83	3	38
2017	Financial management	62	23	11	4	0	0	0	85	4	61
2017	Information management	48	28	10	9	4	0	0	77	13	21
2017	Information technology	51	31	17	0	2	0	0	81	2	51
2017	Policy	44	31	11	7	7	0	0	74	14	57
2017	Project management	29	28	12	15	16	0	0	57	31	41
2017	Other services to the public	42	36	8	14	0	0	0	78	14	25
2017	None of the above	37	37	12	6	9	0	0	74	15	51
2014	Client contact centre	27	47	20	3	3	0	0	73	7	30
2014	Federal regulators	40	27	10	13	5	0	6	71	19	63
2014	Compliance, inspection and enforcement	44	29	13	4	7	0	2	75	11	45
2014	Communications or public affairs	41	41	10	3	1	1	1	85	5	68
2014	Access to information and privacy	30	32	16	11	11	0	0	61	23	44
2014	Science and technology	44	25	0	13	19	0	0	69	31	16
2014	Legal services	57	27	10	5	1	0	0	84	6	86
2014	Administration and operations	41	32	9	10	7	0	0	73	17	288
2014	Human resources	42	42	8	6	2	0	0	84	8	50
2014	Financial management	53	33	4	10	0	0	0	86	10	51
2014	Information management	28	55	14	3	0	0	0	83	3	29
2014	Information technology	51	40	6	1	1	0	0	91	3	68
2014	Other services to the public	40	45	8	5	3	0	0	85	8	40
2014	None of the above	38	29	12	14	5	1	1	68	20	138

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	57	21	14	3	6	0	0	77	9	28
2018	Federal regulators	41	44	8	5	2	0	0	85	6	61
2018	Compliance, inspection and enforcement	55	29	7	7	3	0	0	84	9	48
2018	Communications or public affairs	57	20	8	11	4	0	0	77	15	66
2018	Access to information and privacy	49	30	15	3	3	0	0	79	6	39
2018	Science and technology	39	47	14	0	0	0	0	86	0	23
2018	Legal services	52	33	8	4	3	0	0	85	6	50
2018	Administration and operations	56	30	8	3	2	0	0	86	6	161
2018	Human resources	50	48	2	0	0	0	0	98	0	42
2018	Financial management	64	25	5	5	2	0	0	89	6	61
2018	Information management	35	51	9	5	0	0	0	87	5	21
2018	Information technology	60	32	2	6	0	0	0	92	6	44
2018	Policy	44	29	16	7	3	1	0	74	9	72
2018	Project management	48	34	13	0	5	0	0	82	5	35
2018	Other services to the public	61	26	7	6	0	0	0	86	6	29
2018	None of the above	49	27	12	10	2	0	0	76	12	53
2017	Client contact centre	48	34	14	4	0	0	0	82	4	22
2017	Federal regulators	39	47	8	5	0	0	0	86	5	57
2017	Compliance, inspection and enforcement	57	29	10	5	0	0	0	86	5	41
2017	Communications or public affairs	36	43	8	4	8	0	0	79	12	61
2017	Access to information and privacy	44	53	0	4	0	0	0	96	4	26
2017	Science and technology	77	18	5	0	0	0	0	95	0	27
2017	Legal services	51	39	4	6	0	0	0	89	6	52
2017	Administration and operations	49	31	10	8	2	1	0	80	10	177
2017	Human resources	54	39	4	0	3	0	0	93	3	38
2017	Financial management	55	31	8	6	0	0	0	86	6	61
2017	Information management	23	64	4	9	0	0	0	87	9	21
2017	Information technology	52	35	9	2	2	0	0	88	4	51
2017	Policy	57	25	7	5	5	0	0	82	11	57
2017	Project management	47	25	19	4	5	0	0	72	9	41
2017	Other services to the public	46	36	11	7	0	0	0	82	7	25
2017	None of the above	42	38	7	9	4	0	0	80	13	51
2014	Client contact centre	40	40	13	3	3	0	0	80	7	30
2014	Federal regulators	40	43	3	13	2	0	0	83	14	63
2014	Compliance, inspection and enforcement	48	39	7	5	2	0	0	86	7	44
2014	Communications or public affairs	47	41	6	4	1	0	0	88	6	68
2014	Access to information and privacy	48	23	11	11	7	0	0	70	18	44
2014	Science and technology	56	19	19	0	6	0	0	75	6	16
2014	Legal services	73	21	3	0	2	0	0	94	2	86
2014	Administration and operations	46	32	10	8	3	0	0	78	11	288
2014	Human resources	54	32	8	2	2	0	2	88	4	50
2014	Financial management	61	25	10	2	2	0	0	86	4	51
2014	Information management	34	45	10	7	0	0	3	82	7	29
2014	Information technology	53	43	3	1	0	0	0	96	1	68
2014	Other services to the public	45	35	18	0	3	0	0	80	3	40
2014	None of the above	52	28	10	5	5	0	0	80	10	138

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	47	17	6	3	0	0	74	9	28
2018	Federal regulators	27	27	21	15	10	0	0	54	25	60
2018	Compliance, inspection and enforcement	49	33	8	9	0	0	0	82	9	48
2018	Communications or public affairs	50	31	11	6	2	0	0	81	8	66
2018	Access to information and privacy	44	25	18	8	3	0	3	71	10	39
2018	Science and technology	28	29	22	5	16	0	0	57	22	23
2018	Legal services	47	24	18	9	0	0	2	72	10	50
2018	Administration and operations	41	34	17	4	3	1	0	76	6	165
2018	Human resources	33	35	16	12	4	0	0	67	16	42
2018	Financial management	59	23	12	4	2	0	0	83	5	61
2018	Information management	35	46	9	10	0	0	0	81	10	21
2018	Information technology	35	35	13	7	10	0	0	70	17	44
2018	Policy	31	33	16	14	7	0	0	64	21	71
2018	Project management	28	35	20	17	0	0	0	64	17	35
2018	Other services to the public	26	20	35	16	3	0	0	46	19	29
2018	None of the above	52	28	7	6	3	0	4	83	9	54
2017	Client contact centre	39	38	5	5	4	0	9	85	9	22
2017	Federal regulators	24	40	18	6	8	0	4	67	15	60
2017	Compliance, inspection and enforcement	46	23	14	15	3	0	0	69	17	41
2017	Communications or public affairs	35	40	20	3	4	0	0	74	6	61
2017	Access to information and privacy	43	16	22	15	0	0	4	61	16	26
2017	Science and technology	27	42	20	7	4	0	0	69	11	27
2017	Legal services	35	40	17	4	4	0	0	75	8	52
2017	Administration and operations	39	39	14	5	1	0	2	79	6	177
2017	Human resources	43	32	8	15	3	0	0	75	17	39
2017	Financial management	53	28	17	2	0	0	0	81	2	61
2017	Information management	45	20	11	5	0	0	21	81	6	21
2017	Information technology	33	40	10	10	3	0	3	76	14	51
2017	Policy	29	45	11	9	6	0	0	74	15	57
2017	Project management	29	34	20	9	7	0	2	64	15	41
2017	Other services to the public	46	16	19	13	3	3	0	64	17	25
2017	None of the above	29	27	16	15	1	2	10	63	19	51
2014	Client contact centre	40	40	7	7	7	0	0	80	13	30
2014	Federal regulators	27	35	16	13	2	0	8	67	16	63
2014	Compliance, inspection and enforcement	36	40	11	4	2	0	7	81	7	45
2014	Communications or public affairs	44	31	15	4	4	0	1	76	9	68
2014	Access to information and privacy	36	20	25	5	9	0	5	60	14	44
2014	Science and technology	44	25	6	19	6	0	0	69	25	16
2014	Legal services	41	36	14	3	5	0	1	78	8	86
2014	Administration and operations	45	28	14	6	6	0	2	75	12	288
2014	Human resources	34	48	10	2	6	0	0	82	8	50
2014	Financial management	41	29	20	8	2	0	0	71	10	51
2014	Information management	48	38	0	10	3	0	0	86	14	29
2014	Information technology	41	40	15	4	0	0	0	81	4	68
2014	Other services to the public	38	30	25	3	3	0	3	69	5	40
2014	None of the above	35	36	12	12	3	1	1	72	16	138

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	3	13	22	23	23	4	11	55	19	28
2018	Federal regulators	18	16	34	22	8	0	2	31	34	61
2018	Compliance, inspection and enforcement	8	14	20	29	27	0	2	57	23	48
2018	Communications or public affairs	10	23	28	20	20	0	0	39	33	66
2018	Access to information and privacy	3	23	26	25	19	3	3	46	27	39
2018	Science and technology	6	9	46	36	3	0	0	39	15	22
2018	Legal services	5	15	30	25	25	0	2	51	19	50
2018	Administration and operations	9	17	33	22	18	1	0	40	26	164
2018	Human resources	11	18	38	20	10	0	2	31	29	42
2018	Financial management	1	20	27	35	15	0	2	51	22	61
2018	Information management	14	14	33	31	4	4	0	37	29	21
2018	Information technology	11	41	20	23	4	0	0	28	52	44
2018	Policy	16	19	35	15	12	0	3	28	35	72
2018	Project management	10	35	29	15	11	0	0	26	45	35
2018	Other services to the public	3	18	43	22	11	0	4	34	21	29
2018	None of the above	10	17	24	29	16	1	2	47	28	54
2017	Client contact centre	0	14	26	28	22	0	9	56	16	22
2017	Federal regulators	8	16	44	26	7	0	0	33	23	60
2017	Compliance, inspection and enforcement	5	17	19	39	17	0	3	58	23	41
2017	Communications or public affairs	12	17	37	16	12	1	5	30	30	61
2017	Access to information and privacy	4	23	38	11	21	0	4	33	27	26
2017	Science and technology	9	5	45	26	13	0	3	40	14	27
2017	Legal services	11	12	32	22	20	0	4	44	23	52
2017	Administration and operations	8	16	40	14	14	2	5	30	26	176
2017	Human resources	14	3	43	20	16	0	3	37	18	39
2017	Financial management	2	19	35	31	10	0	4	42	21	61
2017	Information management	5	25	25	41	5	0	0	46	29	21
2017	Information technology	11	25	38	18	6	0	2	24	37	51
2017	Policy	8	16	38	24	13	2	0	38	24	56
2017	Project management	14	29	48	7	0	0	2	7	44	40
2017	Other services to the public	4	13	44	18	18	3	0	37	17	25
2017	None of the above	12	23	31	15	18	0	0	33	36	51
2014	Client contact centre	10	17	37	20	10	0	7	32	29	30
2014	Federal regulators	6	17	40	17	10	2	8	30	26	63
2014	Compliance, inspection and enforcement	7	20	24	24	18	2	4	45	29	45
2014	Communications or public affairs	6	32	34	9	13	1	4	23	41	68
2014	Access to information and privacy	16	23	30	11	14	0	7	27	41	44
2014	Science and technology	6	13	38	38	0	0	6	40	20	16
2014	Legal services	1	6	28	35	29	0	0	65	7	85
2014	Administration and operations	10	22	32	19	15	1	2	35	32	288
2014	Human resources	14	26	26	16	10	0	8	28	43	50
2014	Financial management	6	24	27	27	14	0	2	42	30	51
2014	Information management	3	31	24	28	14	0	0	41	34	29
2014	Information technology	4	24	32	22	16	0	1	39	28	68
2014	Other services to the public	8	20	45	10	10	3	5	22	30	40
2014	None of the above	8	18	29	28	13	1	4	42	27	138

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	6	3	19	25	31	8	7	66	11	26
2018	Federal regulators	12	14	19	30	22	0	3	53	27	61
2018	Compliance, inspection and enforcement	4	14	32	23	23	2	2	48	19	46
2018	Communications or public affairs	8	13	28	22	28	1	0	50	21	66
2018	Access to information and privacy	3	8	28	36	21	3	3	60	11	39
2018	Science and technology	17	13	25	36	7	3	0	44	30	22
2018	Legal services	12	8	25	24	29	2	0	54	21	50
2018	Administration and operations	8	13	28	25	25	0	2	51	21	163
2018	Human resources	4	24	28	25	15	2	2	42	29	42
2018	Financial management	7	12	23	33	20	2	3	55	20	61
2018	Information management	4	10	31	33	16	0	5	52	15	21
2018	Information technology	6	35	12	29	14	2	2	45	42	44
2018	Policy	20	20	25	16	16	0	3	33	41	72
2018	Project management	21	25	37	11	6	0	0	17	46	35
2018	Other services to the public	6	8	36	34	17	0	0	51	14	29
2018	None of the above	9	12	31	27	16	3	2	45	22	54
2017	Client contact centre	0	0	32	27	30	5	6	64	0	22
2017	Federal regulators	7	9	29	28	25	2	0	54	16	59
2017	Compliance, inspection and enforcement	8	7	27	21	29	2	6	54	17	41
2017	Communications or public affairs	15	12	23	23	21	3	3	47	29	61
2017	Access to information and privacy	0	27	31	7	25	4	7	36	30	26
2017	Science and technology	4	12	30	36	14	0	3	52	17	27
2017	Legal services	4	15	20	25	31	0	6	59	20	52
2017	Administration and operations	7	14	24	23	23	3	7	50	23	177
2017	Human resources	0	19	25	26	19	3	7	50	22	39
2017	Financial management	1	20	22	22	28	5	2	54	23	61
2017	Information management	9	9	28	25	18	0	11	48	20	21
2017	Information technology	7	10	24	28	26	2	4	57	18	51
2017	Policy	6	22	31	16	15	8	2	35	31	56
2017	Project management	15	34	20	21	5	0	5	27	52	40
2017	Other services to the public	0	22	37	17	17	7	0	37	23	25
2017	None of the above	13	19	27	16	21	2	2	38	34	49
2014	Client contact centre	3	21	17	24	21	3	10	52	28	29
2014	Federal regulators	3	16	23	26	26	0	6	55	21	62
2014	Compliance, inspection and enforcement	7	13	18	22	31	2	7	59	22	45
2014	Communications or public affairs	3	18	25	25	24	1	4	52	22	68
2014	Access to information and privacy	11	9	27	25	25	0	2	51	21	44
2014	Science and technology	6	19	19	38	13	0	6	53	27	16
2014	Legal services	6	10	23	24	35	1	0	60	16	86
2014	Administration and operations	9	16	24	25	22	2	3	49	26	288
2014	Human resources	8	20	22	26	20	0	4	48	29	50
2014	Financial management	4	12	26	24	30	0	4	56	17	50
2014	Information management	7	7	31	34	17	3	0	54	14	29
2014	Information technology	1	10	21	32	29	3	3	66	13	68
2014	Other services to the public	5	13	20	25	28	5	5	58	19	40
2014	None of the above	11	14	27	20	22	2	4	45	26	138

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	6	10	10	21	40	8	6	70	18	28
2018	Federal regulators	22	16	25	22	13	0	2	35	39	61
2018	Compliance, inspection and enforcement	8	7	32	25	28	0	0	53	14	47
2018	Communications or public affairs	15	18	20	27	20	0	0	47	33	65
2018	Access to information and privacy	15	8	33	23	21	0	0	44	23	39
2018	Science and technology	12	21	35	26	6	0	0	33	33	21
2018	Legal services	8	13	12	33	29	2	2	65	23	50
2018	Administration and operations	5	14	32	23	23	1	2	47	19	162
2018	Human resources	6	9	28	34	19	2	2	56	15	42
2018	Financial management	6	11	20	34	25	3	2	61	18	61
2018	Information management	5	10	41	18	27	0	0	45	15	21
2018	Information technology	5	9	20	38	25	0	2	65	15	43
2018	Policy	9	10	29	25	25	1	1	51	20	72
2018	Project management	18	18	45	14	6	0	0	19	36	35
2018	Other services to the public	14	17	19	18	28	4	0	48	32	29
2018	None of the above	12	11	27	31	18	1	0	50	23	54
2017	Client contact centre	0	20	27	29	24	0	0	53	20	22
2017	Federal regulators	13	20	36	15	14	0	2	30	33	60
2017	Compliance, inspection and enforcement	12	19	23	21	23	0	3	45	31	41
2017	Communications or public affairs	10	11	23	28	22	3	2	53	23	61
2017	Access to information and privacy	16	7	35	21	17	0	4	39	24	26
2017	Science and technology	12	13	31	22	17	0	5	41	26	27
2017	Legal services	11	4	21	24	33	0	6	61	17	52
2017	Administration and operations	7	12	22	28	21	2	8	54	22	177
2017	Human resources	6	5	29	23	26	0	11	55	12	39
2017	Financial management	5	18	14	29	26	1	6	59	25	61
2017	Information management	5	13	14	18	34	5	11	62	22	21
2017	Information technology	7	16	26	19	26	2	4	48	25	50
2017	Policy	4	5	28	32	25	4	2	61	10	56
2017	Project management	24	26	32	12	4	2	0	16	51	40
2017	Other services to the public	10	11	23	22	21	13	0	50	24	25
2017	None of the above	21	5	20	29	23	0	1	53	26	51
2014	Client contact centre	17	7	27	17	20	7	7	42	27	30
2014	Federal regulators	8	23	27	21	15	0	6	38	33	62
2014	Compliance, inspection and enforcement	9	11	31	22	20	0	7	45	21	45
2014	Communications or public affairs	1	12	21	25	35	1	4	64	14	68
2014	Access to information and privacy	30	25	18	11	14	0	2	26	56	44
2014	Science and technology	19	13	25	25	13	0	6	40	33	16
2014	Legal services	6	5	23	26	35	0	6	64	11	86
2014	Administration and operations	8	14	28	23	22	1	4	47	22	288
2014	Human resources	0	8	28	34	28	0	2	63	8	50
2014	Financial management	8	6	24	27	33	0	2	62	14	51
2014	Information management	3	28	24	24	21	0	0	45	31	29
2014	Information technology	4	7	21	32	31	1	3	66	12	68
2014	Other services to the public	8	15	23	25	18	5	8	49	26	40
2014	None of the above	9	10	30	28	18	0	5	48	20	137

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	6	6	17	18	39	8	6	66	14	28
2018	Federal regulators	13	12	34	19	21	0	2	41	25	61
2018	Compliance, inspection and enforcement	4	4	15	40	35	2	0	77	8	46
2018	Communications or public affairs	9	8	31	28	23	0	0	51	17	66
2018	Access to information and privacy	3	5	20	41	30	0	0	72	8	39
2018	Science and technology	5	16	12	49	17	0	0	66	22	23
2018	Legal services	4	5	23	27	41	0	0	68	8	50
2018	Administration and operations	3	12	26	31	27	0	1	59	15	162
2018	Human resources	0	8	36	29	22	2	3	53	9	41
2018	Financial management	0	10	26	35	26	1	2	63	10	60
2018	Information management	0	4	29	36	27	0	4	65	5	21
2018	Information technology	8	9	20	46	18	0	0	63	16	43
2018	Policy	17	16	22	23	20	1	1	44	34	72
2018	Project management	3	13	57	22	6	0	0	27	16	34
2018	Other services to the public	3	10	39	27	21	0	0	48	13	29
2018	None of the above	6	13	15	46	19	1	0	66	19	54
2017	Client contact centre	0	4	20	35	35	0	5	74	5	22
2017	Federal regulators	6	11	27	27	27	2	0	55	18	60
2017	Compliance, inspection and enforcement	5	10	27	24	34	0	0	58	15	41
2017	Communications or public affairs	13	10	31	19	22	1	4	42	24	60
2017	Access to information and privacy	0	21	25	26	21	4	4	51	22	26
2017	Science and technology	0	9	39	26	23	0	3	51	9	27
2017	Legal services	9	4	14	37	35	0	2	73	13	52
2017	Administration and operations	3	9	23	36	21	3	4	61	14	177
2017	Human resources	9	8	24	25	24	0	11	55	19	39
2017	Financial management	0	13	25	35	21	2	4	60	14	61
2017	Information management	5	0	15	37	44	0	0	81	5	21
2017	Information technology	2	10	38	31	16	0	2	48	13	50
2017	Policy	4	17	36	29	12	2	0	42	21	57
2017	Project management	15	14	43	20	4	0	4	26	29	40
2017	Other services to the public	4	15	12	31	32	7	0	67	20	25
2017	None of the above	0	18	40	21	21	0	0	42	18	51
2014	Client contact centre	0	7	41	21	21	0	10	46	8	29
2014	Federal regulators	3	15	26	32	18	0	6	53	19	62
2014	Compliance, inspection and enforcement	2	11	11	31	40	0	4	74	14	45
2014	Communications or public affairs	6	16	31	26	16	1	3	45	23	68
2014	Access to information and privacy	16	14	14	36	16	0	5	55	31	44
2014	Science and technology	13	13	44	25	0	0	6	27	27	16
2014	Legal services	2	3	17	48	29	0	0	77	6	86
2014	Administration and operations	2	14	27	31	22	1	3	56	17	286
2014	Human resources	2	10	26	36	24	2	0	61	12	50
2014	Financial management	0	14	29	27	29	0	0	57	14	51
2014	Information management	0	24	7	41	24	0	3	68	25	29
2014	Information technology	4	4	27	30	31	0	3	63	9	67
2014	Other services to the public	8	5	40	18	23	0	8	43	14	40
2014	None of the above	3	18	26	32	16	0	5	50	22	138

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	9	7	36	8	27	8	6	40	18	28
2018	Federal regulators	19	19	33	13	15	0	0	28	39	61
2018	Compliance, inspection and enforcement	6	16	36	11	28	2	2	40	22	47
2018	Communications or public affairs	7	16	23	29	20	1	4	52	24	66
2018	Access to information and privacy	3	8	34	24	24	5	3	52	11	38
2018	Science and technology	11	28	18	24	19	0	0	43	39	22
2018	Legal services	4	21	17	16	35	0	6	54	28	50
2018	Administration and operations	8	14	23	29	24	0	3	54	22	162
2018	Human resources	7	16	33	17	22	2	2	41	24	42
2018	Financial management	0	24	25	32	17	0	2	50	24	61
2018	Information management	9	29	32	26	4	0	0	30	38	21
2018	Information technology	13	19	23	36	9	0	0	45	32	44
2018	Policy	17	23	17	20	14	1	8	37	44	71
2018	Project management	7	27	41	20	5	0	0	25	34	35
2018	Other services to the public	5	26	21	26	22	0	0	48	32	29
2018	None of the above	11	12	28	27	18	3	0	47	24	54
2017	Client contact centre	9	10	23	23	21	4	11	51	22	22
2017	Federal regulators	9	23	30	20	18	0	0	38	32	60
2017	Compliance, inspection and enforcement	8	29	9	21	20	5	8	47	42	41
2017	Communications or public affairs	13	19	17	26	17	3	6	47	34	61
2017	Access to information and privacy	8	23	18	22	21	4	4	47	34	26
2017	Science and technology	5	11	45	28	9	0	3	38	16	27
2017	Legal services	16	10	28	21	24	0	0	45	27	51
2017	Administration and operations	8	18	21	23	21	2	7	48	29	177
2017	Human resources	14	15	24	30	12	0	5	44	31	39
2017	Financial management	5	21	35	22	16	0	2	38	26	61
2017	Information management	11	10	35	18	26	0	0	44	21	20
2017	Information technology	13	10	41	17	16	2	2	34	23	51
2017	Policy	13	10	32	18	16	4	8	38	26	55
2017	Project management	26	29	26	10	5	2	2	16	58	41
2017	Other services to the public	4	15	21	24	34	0	3	59	19	25
2017	None of the above	12	25	25	17	20	0	2	37	38	51
2014	Client contact centre	17	17	23	17	17	0	10	37	37	30
2014	Federal regulators	6	27	31	13	13	2	8	29	38	62
2014	Compliance, inspection and enforcement	7	11	27	22	24	0	9	51	20	45
2014	Communications or public affairs	10	16	26	19	19	1	7	42	29	68
2014	Access to information and privacy	16	27	20	23	11	2	0	35	44	44
2014	Science and technology	25	25	25	19	0	0	6	20	53	16
2014	Legal services	8	13	21	16	35	4	2	55	23	85
2014	Administration and operations	14	17	26	17	20	2	4	40	32	287
2014	Human resources	12	20	28	18	18	2	2	38	33	50
2014	Financial management	16	25	24	12	24	0	0	35	41	51
2014	Information management	10	21	21	21	21	3	3	44	33	29
2014	Information technology	3	18	26	26	25	0	1	52	21	68
2014	Other services to the public	18	20	25	15	15	0	8	32	41	40
2014	None of the above	14	21	23	16	19	0	7	37	38	138

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	9	0	21	27	29	8	6	65	11	28
2018	Federal regulators	3	10	28	35	20	2	2	57	14	60
2018	Compliance, inspection and enforcement	2	7	31	27	25	0	7	56	10	47
2018	Communications or public affairs	5	17	19	23	30	4	1	56	23	65
2018	Access to information and privacy	10	18	37	13	15	3	5	30	30	39
2018	Science and technology	6	24	28	25	6	6	6	35	33	22
2018	Legal services	5	15	24	22	32	0	2	55	20	50
2018	Administration and operations	6	17	25	22	27	3	1	51	24	162
2018	Human resources	5	17	20	33	22	2	2	57	22	42
2018	Financial management	5	6	20	44	18	2	6	67	12	61
2018	Information management	13	19	19	23	17	4	5	45	35	21
2018	Information technology	0	22	17	38	18	3	2	59	23	44
2018	Policy	28	14	25	6	21	2	5	28	44	71
2018	Project management	24	14	35	13	11	3	0	24	39	35
2018	Other services to the public	10	16	43	10	21	0	0	31	26	29
2018	None of the above	8	14	32	20	20	3	2	43	23	54
2017	Client contact centre	9	18	19	27	19	0	9	51	29	22
2017	Federal regulators	4	12	27	28	27	0	2	56	16	60
2017	Compliance, inspection and enforcement	3	17	20	32	23	2	3	58	22	40
2017	Communications or public affairs	9	17	24	17	21	6	7	43	30	61
2017	Access to information and privacy	4	28	29	7	25	4	4	35	34	26
2017	Science and technology	0	4	29	30	29	5	3	64	4	27
2017	Legal services	4	7	23	25	35	0	6	63	12	52
2017	Administration and operations	9	14	25	22	20	4	6	46	25	177
2017	Human resources	9	4	23	40	14	3	8	60	14	39
2017	Financial management	4	18	31	22	20	0	5	45	23	61
2017	Information management	4	20	24	28	23	0	0	52	25	21
2017	Information technology	4	7	35	22	28	0	4	52	12	51
2017	Policy	9	22	30	16	14	7	3	32	35	56
2017	Project management	15	22	23	16	15	0	10	34	41	41
2017	Other services to the public	7	13	16	26	31	3	4	62	21	25
2017	None of the above	11	12	31	17	21	5	4	41	25	50
2014	Client contact centre	10	27	10	20	17	7	10	44	44	30
2014	Federal regulators	2	8	27	23	31	2	8	59	11	62
2014	Compliance, inspection and enforcement	4	13	20	22	27	0	13	56	21	45
2014	Communications or public affairs	3	13	16	32	28	1	6	65	17	68
2014	Access to information and privacy	11	23	20	23	20	0	2	44	35	44
2014	Science and technology	0	13	44	25	13	0	6	40	13	16
2014	Legal services	4	5	25	26	33	5	4	64	9	85
2014	Administration and operations	6	16	18	30	25	1	4	58	23	287
2014	Human resources	2	6	31	37	20	2	2	60	9	49
2014	Financial management	0	14	31	33	18	2	2	53	14	51
2014	Information management	4	21	21	25	21	4	4	50	27	28
2014	Information technology	1	4	18	41	29	3	3	75	6	68
2014	Other services to the public	8	10	28	8	25	10	13	42	23	40
2014	None of the above	9	9	28	26	22	1	5	52	19	138

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	3	3	26	27	23	7	11	61	8	28
2018	Federal regulators	10	22	28	23	15	0	2	40	32	60
2018	Compliance, inspection and enforcement	10	7	26	31	23	0	2	56	18	47
2018	Communications or public affairs	7	17	20	31	24	1	0	55	25	66
2018	Access to information and privacy	11	30	25	21	14	0	0	34	41	39
2018	Science and technology	22	15	29	14	20	0	0	34	37	22
2018	Legal services	12	8	14	24	37	3	2	64	21	49
2018	Administration and operations	6	14	26	24	26	2	2	53	21	162
2018	Human resources	0	2	39	29	23	4	2	55	3	42
2018	Financial management	2	5	32	40	19	1	2	61	6	61
2018	Information management	0	9	31	33	22	4	0	57	10	21
2018	Information technology	5	7	29	42	14	0	2	58	12	43
2018	Policy	12	15	24	27	16	3	2	46	29	72
2018	Project management	11	27	40	19	3	0	0	23	38	34
2018	Other services to the public	6	22	23	36	13	0	0	50	28	29
2018	None of the above	7	14	34	23	19	3	0	44	22	54
2017	Client contact centre	0	14	27	32	16	0	11	54	15	22
2017	Federal regulators	15	20	30	19	16	0	0	35	35	60
2017	Compliance, inspection and enforcement	5	22	29	15	25	5	0	42	28	40
2017	Communications or public affairs	12	7	17	28	23	6	7	58	22	61
2017	Access to information and privacy	16	0	25	38	17	0	4	58	17	26
2017	Science and technology	4	8	41	30	14	0	3	45	12	27
2017	Legal services	6	4	22	33	29	0	5	66	11	52
2017	Administration and operations	3	9	32	24	22	3	6	52	13	176
2017	Human resources	8	13	27	25	16	0	11	47	23	39
2017	Financial management	4	10	26	29	21	5	5	55	16	61
2017	Information management	0	5	27	28	35	6	0	67	5	21
2017	Information technology	8	7	48	14	18	0	4	34	16	51
2017	Policy	6	8	21	37	17	7	3	61	16	56
2017	Project management	19	24	37	19	0	0	2	19	44	41
2017	Other services to the public	10	7	21	30	25	7	0	59	18	25
2017	None of the above	12	16	29	14	27	0	3	42	28	51
2014	Client contact centre	10	13	23	20	17	7	10	44	28	30
2014	Federal regulators	11	13	31	23	16	0	6	41	26	62
2014	Compliance, inspection and enforcement	16	11	22	24	20	2	4	48	29	45
2014	Communications or public affairs	4	12	24	30	22	1	6	56	18	67
2014	Access to information and privacy	16	16	30	16	18	0	5	36	33	44
2014	Science and technology	19	13	44	19	0	0	6	20	33	16
2014	Legal services	3	7	26	24	37	1	1	63	11	86
2014	Administration and operations	7	17	33	20	19	2	2	40	25	286
2014	Human resources	4	10	32	28	16	4	6	49	16	50
2014	Financial management	6	20	26	30	18	0	0	48	26	50
2014	Information management	7	25	25	18	21	4	0	41	33	28
2014	Information technology	3	15	13	35	31	0	3	68	18	68
2014	Other services to the public	5	10	26	26	26	3	5	56	17	39
2014	None of the above	8	18	31	19	19	1	4	40	27	137

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	25	7	7	12	25	8	62	28	28
2018	Federal regulators	24	31	16	15	7	5	2	59	24	60
2018	Compliance, inspection and enforcement	28	23	21	14	4	8	2	57	20	47
2018	Communications or public affairs	31	28	23	8	4	5	1	63	13	65
2018	Access to information and privacy	39	15	18	10	3	8	8	64	15	39
2018	Science and technology	24	30	13	11	14	8	0	58	27	23
2018	Legal services	32	29	18	9	4	6	2	66	14	50
2018	Administration and operations	31	29	18	9	4	6	4	66	14	164
2018	Human resources	30	32	15	15	0	6	2	68	16	42
2018	Financial management	42	25	13	9	0	4	6	76	10	61
2018	Information management	25	10	38	9	4	9	5	40	16	21
2018	Information technology	33	37	17	5	0	2	6	76	6	44
2018	Policy	14	25	16	18	13	8	5	45	36	71
2018	Project management	17	37	24	6	0	5	11	65	7	35
2018	Other services to the public	38	26	18	8	3	6	0	69	11	29
2018	None of the above	24	26	17	6	14	9	4	58	23	53
2017	Client contact centre	46	38	5	5	0	5	0	89	5	22
2017	Federal regulators	26	31	15	8	9	5	5	64	19	60
2017	Compliance, inspection and enforcement	44	21	10	13	6	2	5	69	20	41
2017	Communications or public affairs	30	23	21	6	12	5	4	58	19	61
2017	Access to information and privacy	37	13	25	12	5	7	0	54	19	26
2017	Science and technology	27	36	8	3	16	6	3	70	21	27
2017	Legal services	42	15	19	12	4	6	2	63	17	52
2017	Administration and operations	35	25	19	5	8	3	5	65	14	177
2017	Human resources	39	30	16	3	6	5	2	74	9	39
2017	Financial management	39	35	11	9	2	3	1	77	11	61
2017	Information management	28	19	18	5	5	22	5	63	12	21
2017	Information technology	33	31	13	3	4	8	8	76	9	51
2017	Policy	21	27	13	14	4	17	5	61	23	57
2017	Project management	27	31	11	6	22	0	4	60	29	41
2017	Other services to the public	29	35	8	8	0	16	4	80	10	25
2017	None of the above	35	31	8	8	12	2	4	70	22	51
2014	Client contact centre	30	20	13	20	13	0	3	52	34	30
2014	Federal regulators	33	29	14	6	6	2	10	70	14	63
2014	Compliance, inspection and enforcement	36	16	16	7	16	7	4	58	25	45
2014	Communications or public affairs	35	24	10	13	9	1	7	65	24	68
2014	Access to information and privacy	30	30	18	9	5	5	5	65	15	44
2014	Science and technology	25	38	6	6	13	0	13	71	21	16
2014	Legal services	42	28	5	5	3	8	9	85	10	86
2014	Administration and operations	29	28	14	14	9	4	2	61	24	288
2014	Human resources	40	28	12	6	6	4	4	74	13	50
2014	Financial management	39	27	18	2	8	6	0	71	10	51
2014	Information management	21	28	14	14	7	10	7	58	25	29
2014	Information technology	34	31	10	9	6	3	7	72	16	68
2014	Other services to the public	25	30	13	10	13	0	10	61	25	40
2014	None of the above	32	28	12	12	10	4	3	64	23	138

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	25	4	3	15	0	0	77	18	28
2018	Federal regulators	40	29	20	10	2	0	0	69	12	61
2018	Compliance, inspection and enforcement	41	22	11	20	7	0	0	63	27	47
2018	Communications or public affairs	53	26	8	11	3	0	0	79	13	65
2018	Access to information and privacy	47	38	5	3	5	3	0	87	8	39
2018	Science and technology	53	27	0	16	4	0	0	80	20	23
2018	Legal services	51	26	10	11	2	0	0	77	13	50
2018	Administration and operations	54	25	8	6	5	3	0	81	11	163
2018	Human resources	50	30	10	10	0	0	0	80	10	42
2018	Financial management	60	25	5	7	2	1	0	85	9	61
2018	Information management	48	14	27	5	6	0	0	62	11	21
2018	Information technology	55	40	0	0	5	0	0	95	5	44
2018	Policy	38	35	7	16	4	0	0	73	20	71
2018	Project management	39	37	8	10	2	0	3	79	13	35
2018	Other services to the public	43	37	6	6	7	0	0	81	14	29
2018	None of the above	45	28	8	10	10	0	0	73	19	53
2017	Client contact centre	59	20	10	5	5	0	0	79	10	22
2017	Federal regulators	46	18	17	7	11	2	0	65	18	60
2017	Compliance, inspection and enforcement	55	15	12	11	5	2	0	72	16	41
2017	Communications or public affairs	49	34	7	3	8	0	0	83	10	61
2017	Access to information and privacy	40	10	19	25	4	0	4	51	29	26
2017	Science and technology	50	36	0	3	12	0	0	85	15	27
2017	Legal services	58	21	7	13	2	0	0	79	15	52
2017	Administration and operations	48	29	9	8	5	1	1	78	13	177
2017	Human resources	57	24	8	8	3	0	0	81	10	39
2017	Financial management	57	27	5	8	3	0	0	85	10	61
2017	Information management	64	22	6	5	4	0	0	86	9	21
2017	Information technology	55	32	3	7	4	0	0	87	11	51
2017	Policy	48	33	5	8	4	2	0	83	12	57
2017	Project management	42	26	9	4	19	0	0	68	23	41
2017	Other services to the public	57	24	3	13	0	4	0	84	13	25
2017	None of the above	56	21	6	11	7	0	0	77	17	50
2014	Client contact centre	33	47	10	10	0	0	0	80	10	30
2014	Federal regulators	41	32	11	6	3	0	6	78	10	63
2014	Compliance, inspection and enforcement	44	24	9	16	4	0	2	70	20	45
2014	Communications or public affairs	53	21	6	18	3	0	0	74	21	68
2014	Access to information and privacy	50	20	9	11	5	2	2	74	17	44
2014	Science and technology	56	13	13	6	6	0	6	73	13	16
2014	Legal services	64	21	6	5	5	0	0	85	9	86
2014	Administration and operations	42	30	10	9	9	1	0	73	18	288
2014	Human resources	54	32	6	6	0	0	2	88	6	50
2014	Financial management	61	24	6	6	4	0	0	84	10	51
2014	Information management	28	38	14	14	3	3	0	68	18	29
2014	Information technology	51	28	12	4	4	0	0	79	9	68
2014	Other services to the public	50	20	8	8	15	0	0	70	23	40
2014	None of the above	43	24	7	12	10	0	3	69	23	138

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	3	21	24	9	12	23	8	35	31	28
2018	Federal regulators	15	26	16	21	12	10	0	46	36	61
2018	Compliance, inspection and enforcement	21	18	19	18	9	16	0	46	31	47
2018	Communications or public affairs	22	14	24	17	6	15	2	43	28	65
2018	Access to information and privacy	24	33	10	8	5	15	5	71	16	39
2018	Science and technology	17	22	10	11	20	14	7	49	38	23
2018	Legal services	24	18	18	7	7	26	0	57	19	50
2018	Administration and operations	19	26	24	12	6	13	1	52	21	164
2018	Human resources	15	32	24	17	0	4	8	54	19	42
2018	Financial management	23	28	13	10	3	9	13	67	17	61
2018	Information management	17	15	18	5	11	31	5	49	24	21
2018	Information technology	23	32	13	11	9	10	2	63	23	44
2018	Policy	7	18	15	21	15	20	5	34	47	71
2018	Project management	13	26	18	7	8	22	6	54	21	35
2018	Other services to the public	15	22	18	10	6	25	3	52	23	28
2018	None of the above	17	21	22	2	17	15	6	48	24	53
2017	Client contact centre	32	21	14	11	0	18	4	68	14	22
2017	Federal regulators	11	33	10	16	15	16	0	51	37	60
2017	Compliance, inspection and enforcement	19	32	7	15	10	17	0	61	31	41
2017	Communications or public affairs	11	25	19	12	10	16	6	47	29	61
2017	Access to information and privacy	18	25	14	12	9	22	0	55	27	26
2017	Science and technology	14	15	11	10	20	28	2	42	42	27
2017	Legal services	20	26	12	12	9	17	5	58	27	52
2017	Administration and operations	17	26	17	14	6	16	4	54	24	176
2017	Human resources	36	27	12	6	8	10	0	71	15	38
2017	Financial management	23	31	13	9	7	12	5	64	19	61
2017	Information management	20	29	14	0	9	20	9	68	13	21
2017	Information technology	20	21	24	10	7	17	2	50	21	51
2017	Policy	19	16	19	7	5	25	9	54	18	57
2017	Project management	7	26	23	17	16	7	4	37	37	41
2017	Other services to the public	8	31	21	11	7	22	0	50	24	25
2017	None of the above	18	22	19	16	4	17	3	51	26	51
2014	Client contact centre	17	27	10	10	13	20	3	57	30	30
2014	Federal regulators	10	29	14	17	11	11	8	47	35	63
2014	Compliance, inspection and enforcement	16	18	13	11	18	20	4	44	38	45
2014	Communications or public affairs	19	21	12	22	7	16	3	49	36	68
2014	Access to information and privacy	9	16	18	20	14	20	2	32	44	44
2014	Science and technology	19	19	0	31	6	19	6	50	50	16
2014	Legal services	27	19	9	10	9	14	12	61	27	86
2014	Administration and operations	11	27	15	12	16	15	3	47	34	287
2014	Human resources	36	24	12	6	2	8	12	75	10	50
2014	Financial management	29	27	14	12	4	14	0	66	18	51
2014	Information management	10	17	31	7	7	24	3	38	19	29
2014	Information technology	25	24	25	6	7	12	1	56	15	68
2014	Other services to the public	13	23	18	10	15	15	8	45	32	40
2014	None of the above	17	22	13	20	11	12	6	47	37	138

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	72	16	7	0	6	0	0	87	6	28
2018	Federal regulators	38	42	7	10	3	0	0	79	13	59
2018	Compliance, inspection and enforcement	51	25	6	17	0	0	0	77	17	47
2018	Communications or public affairs	60	29	3	7	1	0	0	89	8	64
2018	Access to information and privacy	47	43	5	3	0	3	0	92	3	39
2018	Science and technology	41	23	16	16	4	0	0	64	20	23
2018	Legal services	54	37	7	2	0	0	0	91	2	49
2018	Administration and operations	53	33	6	6	3	0	0	85	8	162
2018	Human resources	46	45	0	9	0	0	0	91	9	42
2018	Financial management	56	37	5	2	0	0	0	94	2	60
2018	Information management	43	39	13	5	0	0	0	82	5	21
2018	Information technology	57	32	5	4	3	0	0	88	7	44
2018	Policy	46	31	5	13	5	0	0	77	18	71
2018	Project management	53	29	8	7	0	0	3	85	7	35
2018	Other services to the public	45	45	0	7	3	0	0	90	10	29
2018	None of the above	52	32	4	6	7	0	0	83	13	53
2017	Client contact centre	59	41	0	0	0	0	0	100	0	21
2017	Federal regulators	36	40	7	14	3	0	0	76	17	60
2017	Compliance, inspection and enforcement	57	30	3	7	3	0	0	86	10	40
2017	Communications or public affairs	56	28	8	3	5	0	0	84	8	61
2017	Access to information and privacy	51	29	11	4	5	0	0	80	9	26
2017	Science and technology	45	37	3	7	8	0	0	82	15	27
2017	Legal services	68	20	5	2	4	0	0	88	6	52
2017	Administration and operations	51	35	5	7	1	0	0	86	8	177
2017	Human resources	53	39	5	0	3	0	0	92	3	39
2017	Financial management	56	31	3	7	3	0	0	87	10	61
2017	Information management	72	28	0	0	0	0	0	100	0	21
2017	Information technology	58	31	8	3	0	0	0	89	3	51
2017	Policy	54	38	0	6	2	0	0	92	8	57
2017	Project management	39	41	0	12	8	0	0	80	20	41
2017	Other services to the public	57	35	7	0	0	0	0	93	0	25
2017	None of the above	53	30	6	7	2	0	1	84	10	51
2014	Client contact centre	40	47	7	7	0	0	0	87	7	30
2014	Federal regulators	33	40	11	6	3	0	6	78	10	63
2014	Compliance, inspection and enforcement	44	40	7	2	4	0	2	86	7	45
2014	Communications or public affairs	50	31	6	12	1	0	0	81	13	68
2014	Access to information and privacy	43	41	7	9	0	0	0	84	9	44
2014	Science and technology	44	31	6	0	13	0	6	80	13	16
2014	Legal services	74	19	5	1	1	0	0	93	2	86
2014	Administration and operations	44	34	8	8	6	0	0	78	14	288
2014	Human resources	76	20	2	2	0	0	0	96	2	50
2014	Financial management	49	35	10	4	2	0	0	84	6	51
2014	Information management	34	52	3	7	3	0	0	86	10	29
2014	Information technology	49	40	4	6	1	0	0	88	7	68
2014	Other services to the public	48	38	3	8	5	0	0	85	13	40
2014	None of the above	49	29	10	8	3	1	0	79	11	138

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	57	34	6	0	3	0	0	91	3	28
2018	Federal regulators	38	47	13	2	0	0	0	86	2	61
2018	Compliance, inspection and enforcement	47	38	8	3	2	2	0	87	5	47
2018	Communications or public affairs	57	29	4	7	1	1	0	87	9	66
2018	Access to information and privacy	46	40	11	0	3	0	0	87	3	39
2018	Science and technology	39	43	5	9	4	0	0	82	12	23
2018	Legal services	49	38	13	0	0	0	0	87	0	50
2018	Administration and operations	50	32	9	5	2	1	1	84	7	163
2018	Human resources	49	34	15	0	0	2	0	85	0	42
2018	Financial management	54	34	7	3	2	0	0	88	5	61
2018	Information management	48	27	13	6	0	4	0	79	7	21
2018	Information technology	58	28	11	0	3	0	0	86	3	44
2018	Policy	49	36	6	5	4	0	0	85	9	71
2018	Project management	36	43	19	0	0	0	3	81	0	34
2018	Other services to the public	46	41	6	4	3	0	0	87	7	29
2018	None of the above	42	39	4	6	7	0	2	83	13	53

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	33	4	0	6	3	0	89	6	28
2018	Federal regulators	35	35	12	11	3	0	3	72	15	60
2018	Compliance, inspection and enforcement	53	23	5	11	2	2	4	81	14	48
2018	Communications or public affairs	47	34	7	7	5	0	0	81	12	65
2018	Access to information and privacy	52	28	8	10	0	0	3	82	10	39
2018	Science and technology	31	34	11	21	3	0	0	65	24	22
2018	Legal services	53	20	10	4	5	2	6	79	10	50
2018	Administration and operations	43	39	9	3	4	1	1	83	7	162
2018	Human resources	48	33	3	11	2	0	2	83	14	42
2018	Financial management	62	26	9	3	0	0	0	88	3	61
2018	Information management	60	14	9	11	0	5	0	78	12	20
2018	Information technology	45	35	7	11	0	2	0	82	11	43
2018	Policy	50	22	10	9	8	0	1	73	17	72
2018	Project management	45	38	15	2	0	0	0	82	2	35
2018	Other services to the public	49	31	14	6	0	0	0	80	6	29
2018	None of the above	39	32	7	6	11	0	5	75	18	53
2017	Client contact centre	33	41	20	5	0	0	0	74	5	22
2017	Federal regulators	36	32	12	14	2	0	5	71	17	60
2017	Compliance, inspection and enforcement	42	37	8	8	0	0	5	83	9	41
2017	Communications or public affairs	32	39	10	9	10	0	0	71	18	61
2017	Access to information and privacy	46	30	15	9	0	0	0	77	9	26
2017	Science and technology	39	32	10	8	8	0	4	73	16	27
2017	Legal services	52	27	4	15	0	0	2	80	16	52
2017	Administration and operations	45	31	11	6	5	1	1	77	12	177
2017	Human resources	50	26	17	5	3	0	0	76	8	39
2017	Financial management	61	23	8	5	3	0	0	84	8	61
2017	Information management	49	47	0	0	4	0	0	96	4	21
2017	Information technology	38	38	10	11	4	0	0	75	14	50
2017	Policy	47	34	7	10	2	0	0	81	12	57
2017	Project management	32	35	7	11	15	0	0	67	25	41
2017	Other services to the public	40	22	15	16	0	0	6	67	17	25
2017	None of the above	54	25	3	10	4	0	3	82	15	51
2014	Client contact centre	50	23	23	3	0	0	0	73	3	30
2014	Federal regulators	27	40	13	6	5	0	10	74	12	63
2014	Compliance, inspection and enforcement	49	29	7	4	7	0	4	81	12	45
2014	Communications or public affairs	47	34	7	9	1	0	1	82	10	68
2014	Access to information and privacy	50	30	9	5	5	0	2	81	9	44
2014	Science and technology	44	38	6	0	13	0	0	81	13	16
2014	Legal services	47	33	9	6	5	0	0	80	11	85
2014	Administration and operations	40	32	13	8	6	0	1	73	14	288
2014	Human resources	56	32	2	2	6	0	2	90	8	50
2014	Financial management	55	25	8	12	0	0	0	80	12	51
2014	Information management	41	34	17	3	0	0	3	79	4	29
2014	Information technology	43	43	9	1	4	0	0	85	6	68
2014	Other services to the public	45	30	10	10	3	0	3	77	13	40
2014	None of the above	36	34	10	9	7	1	4	73	17	138

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	50	27	3	3	10	7	0	83	14	28
2018	Federal regulators	42	27	8	17	2	0	5	72	19	60
2018	Compliance, inspection and enforcement	56	18	8	12	2	0	4	77	15	48
2018	Communications or public affairs	51	35	3	6	4	2	0	87	10	65
2018	Access to information and privacy	52	30	3	8	3	5	0	87	11	39
2018	Science and technology	52	20	6	12	4	6	0	77	17	22
2018	Legal services	58	21	3	4	7	4	4	85	13	50
2018	Administration and operations	52	26	10	4	4	2	2	81	9	163
2018	Human resources	58	31	7	2	0	2	0	91	2	42
2018	Financial management	58	29	6	4	0	3	0	89	5	61
2018	Information management	65	14	0	12	0	9	0	87	13	20
2018	Information technology	52	34	4	8	0	2	0	88	8	43
2018	Policy	57	15	8	14	5	0	1	73	19	72
2018	Project management	47	39	6	0	0	8	0	94	0	35
2018	Other services to the public	64	23	0	3	3	8	0	94	6	29
2018	None of the above	43	27	8	2	13	2	4	75	16	54
2017	Client contact centre	51	34	10	0	0	5	0	89	0	22
2017	Federal regulators	35	34	9	10	5	2	5	74	16	60
2017	Compliance, inspection and enforcement	54	19	12	5	2	0	7	78	8	41
2017	Communications or public affairs	36	39	14	3	5	3	0	77	8	61
2017	Access to information and privacy	43	41	16	0	0	0	0	84	0	26
2017	Science and technology	53	25	0	3	7	7	4	88	12	27
2017	Legal services	59	25	8	2	4	0	2	85	6	52
2017	Administration and operations	54	23	11	4	3	4	1	80	8	177
2017	Human resources	53	25	14	3	3	0	2	80	5	39
2017	Financial management	60	27	4	3	2	5	0	91	5	61
2017	Information management	52	29	5	5	4	0	6	86	9	21
2017	Information technology	48	36	9	3	4	0	0	84	7	50
2017	Policy	50	35	3	5	6	0	2	86	11	57
2017	Project management	38	18	10	22	13	0	0	56	34	41
2017	Other services to the public	44	22	17	7	4	0	6	70	12	25
2017	None of the above	49	23	11	6	6	0	4	75	13	51
2014	Client contact centre	60	23	7	10	0	0	0	83	10	30
2014	Federal regulators	41	22	14	6	5	2	10	71	13	63
2014	Compliance, inspection and enforcement	49	24	4	9	7	2	4	79	17	45
2014	Communications or public affairs	44	40	6	7	0	1	1	86	8	68
2014	Access to information and privacy	57	18	11	5	5	0	5	79	10	44
2014	Science and technology	44	38	6	0	13	0	0	81	13	16
2014	Legal services	64	24	11	0	1	0	1	88	1	85
2014	Administration and operations	49	26	11	6	5	1	2	77	11	288
2014	Human resources	58	28	6	4	4	0	0	86	8	50
2014	Financial management	55	31	10	0	2	0	2	88	2	51
2014	Information management	41	41	7	7	3	0	0	83	10	29
2014	Information technology	60	29	7	1	1	0	0	90	3	68
2014	Other services to the public	46	31	5	10	0	0	8	83	11	39
2014	None of the above	48	27	7	7	5	1	5	80	12	137

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	31	13	3	9	0	0	74	13	28
2018	Federal regulators	42	27	17	8	3	0	3	71	12	60
2018	Compliance, inspection and enforcement	48	22	12	4	10	0	4	73	15	48
2018	Communications or public affairs	53	35	3	5	4	0	0	88	9	65
2018	Access to information and privacy	52	33	5	3	3	5	0	89	5	39
2018	Science and technology	48	21	3	15	7	6	0	73	23	22
2018	Legal services	57	17	4	10	7	2	4	78	17	50
2018	Administration and operations	51	29	8	6	3	1	2	82	10	163
2018	Human resources	45	37	8	5	5	0	0	82	10	42
2018	Financial management	52	30	13	2	3	0	0	82	5	61
2018	Information management	60	24	5	7	0	0	5	88	7	20
2018	Information technology	51	34	5	7	0	2	0	87	8	43
2018	Policy	45	30	11	8	6	0	0	75	14	72
2018	Project management	55	36	2	5	2	0	0	91	7	35
2018	Other services to the public	53	37	4	7	0	0	0	90	7	29
2018	None of the above	39	23	14	10	6	2	4	67	18	54
2017	Client contact centre	44	40	10	5	0	0	0	84	5	21
2017	Federal regulators	31	38	12	7	5	2	5	74	13	60
2017	Compliance, inspection and enforcement	42	32	8	5	3	3	8	83	9	41
2017	Communications or public affairs	33	36	11	12	6	1	1	71	18	61
2017	Access to information and privacy	46	41	7	5	0	0	0	88	5	26
2017	Science and technology	42	33	13	0	8	0	4	79	8	27
2017	Legal services	66	12	7	8	6	0	2	79	14	52
2017	Administration and operations	49	36	7	5	2	0	0	86	6	177
2017	Human resources	41	30	19	2	6	0	2	73	8	39
2017	Financial management	51	37	4	2	4	0	2	90	6	60
2017	Information management	58	28	10	0	4	0	0	86	4	21
2017	Information technology	56	27	16	0	2	0	0	82	2	50
2017	Policy	59	28	3	5	3	2	0	88	8	57
2017	Project management	31	38	8	9	14	0	0	69	23	41
2017	Other services to the public	47	28	11	7	0	0	6	80	8	25
2017	None of the above	46	35	3	4	8	0	3	83	13	51
2014	Client contact centre	43	30	13	10	3	0	0	73	13	30
2014	Federal regulators	38	33	10	8	2	0	10	79	11	63
2014	Compliance, inspection and enforcement	47	18	11	9	9	0	7	69	19	45
2014	Communications or public affairs	44	38	9	7	0	0	1	84	7	68
2014	Access to information and privacy	52	32	2	9	2	0	2	86	12	44
2014	Science and technology	44	44	6	0	6	0	0	88	6	16
2014	Legal services	58	28	9	2	2	0	0	86	5	86
2014	Administration and operations	45	31	11	8	5	0	0	76	13	288
2014	Human resources	52	28	10	4	6	0	0	80	10	50
2014	Financial management	59	25	8	6	2	0	0	84	8	51
2014	Information management	41	38	14	0	7	0	0	79	7	29
2014	Information technology	50	35	9	4	1	0	0	85	6	68
2014	Other services to the public	40	33	5	15	5	0	3	74	21	40
2014	None of the above	39	30	12	7	7	1	4	73	15	138

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	24	8	6	6	4	0	80	12	28
2018	Federal regulators	56	20	13	5	2	0	3	79	7	60
2018	Compliance, inspection and enforcement	52	27	8	7	3	0	4	82	10	48
2018	Communications or public affairs	78	16	4	0	3	0	0	93	3	65
2018	Access to information and privacy	72	18	8	0	0	0	3	92	0	39
2018	Science and technology	51	33	3	9	4	0	0	84	13	22
2018	Legal services	57	21	4	2	9	2	4	83	12	50
2018	Administration and operations	62	21	5	4	7	1	1	84	11	163
2018	Human resources	64	21	5	10	0	0	0	85	10	42
2018	Financial management	66	28	3	2	2	0	0	94	3	61
2018	Information management	60	30	0	5	0	5	0	95	5	20
2018	Information technology	59	33	2	6	0	0	0	92	6	43
2018	Policy	57	23	8	5	6	1	0	81	11	72
2018	Project management	57	29	9	0	0	5	0	91	0	35
2018	Other services to the public	60	26	0	0	6	4	4	93	7	28
2018	None of the above	53	17	11	6	7	0	6	75	14	54
2017	Client contact centre	61	19	15	0	0	5	0	84	0	22
2017	Federal regulators	44	36	6	2	7	0	5	84	10	60
2017	Compliance, inspection and enforcement	56	21	12	6	0	0	5	81	6	41
2017	Communications or public affairs	49	36	7	6	2	0	0	85	8	61
2017	Access to information and privacy	57	28	15	0	0	0	0	85	0	26
2017	Science and technology	58	28	2	0	8	0	4	90	8	27
2017	Legal services	74	14	6	2	4	0	2	89	5	52
2017	Administration and operations	62	24	7	3	3	1	0	87	6	177
2017	Human resources	60	25	8	3	3	0	2	86	5	39
2017	Financial management	71	21	1	0	5	1	0	94	5	61
2017	Information management	67	24	5	5	0	0	0	91	5	21
2017	Information technology	59	21	8	8	2	0	2	82	10	51
2017	Policy	72	22	3	1	0	2	0	95	1	57
2017	Project management	56	17	16	4	7	0	0	73	11	41
2017	Other services to the public	57	21	5	8	4	0	6	83	12	25
2017	None of the above	56	24	6	6	3	0	5	84	9	49

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	28	8	0	9	3	0	83	10	28
2018	Federal regulators	43	27	16	7	3	0	3	73	11	60
2018	Compliance, inspection and enforcement	50	29	6	5	7	0	4	82	12	48
2018	Communications or public affairs	53	30	3	8	6	0	0	83	14	65
2018	Access to information and privacy	57	33	3	3	3	3	0	92	5	39
2018	Science and technology	46	21	6	15	13	0	0	67	27	22
2018	Legal services	60	10	11	8	5	2	4	74	14	50
2018	Administration and operations	55	27	7	4	6	0	1	83	9	163
2018	Human resources	50	30	13	2	5	0	0	80	7	42
2018	Financial management	68	18	8	5	0	2	0	87	5	61
2018	Information management	60	28	0	0	7	5	0	93	7	20
2018	Information technology	57	30	7	5	0	0	0	88	5	43
2018	Policy	43	30	11	7	9	0	0	73	16	72
2018	Project management	44	46	9	0	0	0	0	91	0	35
2018	Other services to the public	54	36	4	3	3	0	0	90	6	28
2018	None of the above	45	25	15	6	7	0	2	71	14	54
2017	Client contact centre	61	19	15	5	0	0	0	80	5	22
2017	Federal regulators	38	39	6	6	5	0	5	81	12	59
2017	Compliance, inspection and enforcement	54	24	10	5	2	0	5	82	8	41
2017	Communications or public affairs	35	30	10	18	7	0	0	65	25	60
2017	Access to information and privacy	51	33	16	0	0	0	0	84	0	26
2017	Science and technology	58	22	2	9	5	0	4	83	15	27
2017	Legal services	61	18	10	9	0	0	2	80	9	52
2017	Administration and operations	59	26	9	4	2	0	0	85	6	177
2017	Human resources	54	24	8	3	9	0	2	80	11	39
2017	Financial management	67	21	3	6	3	0	0	88	9	61
2017	Information management	72	15	5	9	0	0	0	87	9	21
2017	Information technology	55	27	10	4	4	0	0	82	7	51
2017	Policy	58	23	7	5	7	0	0	81	12	57
2017	Project management	45	21	12	10	12	0	0	66	22	41
2017	Other services to the public	54	13	8	15	4	0	6	71	20	25
2017	None of the above	51	29	2	6	6	0	5	84	13	50
2014	Client contact centre	53	23	17	7	0	0	0	77	7	30
2014	Federal regulators	46	22	14	3	5	0	10	75	9	63
2014	Compliance, inspection and enforcement	51	24	9	2	7	2	4	81	10	45
2014	Communications or public affairs	51	34	9	4	0	0	1	87	4	68
2014	Access to information and privacy	59	18	9	9	2	0	2	79	12	44
2014	Science and technology	63	19	0	6	13	0	0	81	19	16
2014	Legal services	60	22	8	5	2	0	2	85	7	86
2014	Administration and operations	54	24	10	7	5	0	0	77	12	287
2014	Human resources	74	16	0	2	8	0	0	90	10	50
2014	Financial management	71	18	10	0	2	0	0	88	2	51
2014	Information management	54	25	7	7	7	0	0	79	14	28
2014	Information technology	54	37	6	0	3	0	0	91	3	68
2014	Other services to the public	48	28	15	5	3	0	3	77	8	40
2014	None of the above	48	25	9	10	5	0	3	75	16	138

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Federal regulators	35	35	7	11	8	0	4	73	20	26
2018	Communications or public affairs	54	18	5	0	5	0	19	88	6	17
2018	Access to information and privacy	51	31	0	0	0	0	19	100	0	10
2018	Legal services	57	16	8	11	0	0	8	79	12	12
2018	Administration and operations	39	30	24	0	4	0	2	71	4	43
2018	Human resources	25	36	13	6	0	0	20	76	8	15
2018	Financial management	49	20	10	4	0	4	13	83	5	24
2018	Information technology	62	16	15	0	0	7	0	84	0	14
2018	Policy	7	20	20	27	0	0	26	36	36	16
2018	None of the above	44	7	13	0	0	0	36	79	0	13
2017	Federal regulators	54	17	14	12	4	0	0	71	16	24
2017	Compliance, inspection and enforcement	40	38	0	8	0	6	8	91	9	15
2017	Communications or public affairs	25	24	20	16	0	0	15	58	19	16
2017	Legal services	58	8	23	11	0	0	0	66	11	10
2017	Administration and operations	37	40	8	15	0	0	0	77	15	42
2017	Human resources	46	27	0	12	7	0	9	79	21	16
2017	Financial management	48	26	9	0	6	0	10	83	7	30
2017	Information technology	49	32	11	0	0	0	7	88	0	14
2017	Policy	19	27	7	0	6	5	37	78	11	15
2017	Project management	15	58	8	0	19	0	0	73	19	11
2017	None of the above	28	38	14	0	0	0	21	83	0	14
2014	Federal regulators	26	21	3	18	6	6	21	64	32	34
2014	Communications or public affairs	18	59	5	0	0	5	14	94	0	22
2014	Access to information and privacy	36	36	0	0	0	0	27	100	0	11
2014	Legal services	64	7	7	21	0	0	0	71	21	14
2014	Administration and operations	36	37	10	4	1	3	9	82	6	70
2014	Human resources	62	23	8	0	0	0	8	92	0	13
2014	Financial management	39	35	13	4	0	4	4	81	5	23
2014	Information technology	58	21	5	5	5	5	0	83	11	19
2014	None of the above	30	41	14	0	3	3	11	81	3	37

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	35	13	3	9	4	0	74	13	28
2018	Federal regulators	28	24	20	15	10	2	2	54	26	60
2018	Compliance, inspection and enforcement	46	20	8	10	12	4	0	68	24	48
2018	Communications or public affairs	44	22	15	15	4	0	0	66	18	66
2018	Access to information and privacy	34	40	13	3	3	8	0	80	5	39
2018	Science and technology	46	30	5	9	9	0	0	77	18	23
2018	Legal services	50	24	6	8	7	3	2	78	16	50
2018	Administration and operations	39	34	13	8	4	3	0	75	12	164
2018	Human resources	32	42	16	9	0	2	0	75	9	42
2018	Financial management	38	44	12	4	0	1	0	83	4	60
2018	Information management	25	42	19	9	5	0	0	67	14	21
2018	Information technology	44	30	12	8	0	7	0	79	8	43
2018	Policy	31	35	8	9	12	2	2	69	23	72
2018	Project management	15	51	19	2	9	3	0	68	12	35
2018	Other services to the public	46	30	15	3	3	3	0	79	6	29
2018	None of the above	36	26	18	7	9	0	4	64	17	53
2017	Client contact centre	54	32	5	5	0	4	0	89	5	22
2017	Federal regulators	29	29	16	20	5	2	0	59	25	60
2017	Compliance, inspection and enforcement	45	24	15	6	8	2	0	71	14	41
2017	Communications or public affairs	26	37	8	12	14	3	0	65	27	61
2017	Access to information and privacy	38	24	22	5	4	7	0	67	9	26
2017	Science and technology	62	20	3	3	12	0	0	82	15	27
2017	Legal services	53	18	8	12	6	3	0	73	18	52
2017	Administration and operations	35	35	12	5	8	5	0	73	14	177
2017	Human resources	38	26	15	16	3	2	0	66	19	39
2017	Financial management	41	35	13	4	6	1	0	77	10	61
2017	Information management	33	52	6	5	4	0	0	85	9	21
2017	Information technology	37	32	17	8	1	5	0	73	9	51
2017	Policy	37	36	14	2	7	3	0	76	9	57
2017	Project management	19	41	19	8	13	0	0	60	21	41
2017	Other services to the public	40	22	0	11	15	11	0	70	30	25
2017	None of the above	32	22	21	8	12	1	3	57	21	51
2014	Client contact centre	27	50	10	7	0	7	0	82	7	30
2014	Federal regulators	30	37	10	13	6	3	2	70	20	63
2014	Compliance, inspection and enforcement	49	24	9	4	13	0	0	73	18	45
2014	Communications or public affairs	28	41	12	7	4	7	0	75	13	68
2014	Access to information and privacy	32	20	23	16	5	5	0	55	21	44
2014	Science and technology	31	31	6	6	19	6	0	67	27	16
2014	Legal services	51	30	9	6	2	1	0	82	8	86
2014	Administration and operations	37	33	10	8	10	2	0	71	18	286
2014	Human resources	34	28	18	12	8	0	0	62	20	50
2014	Financial management	39	43	8	8	0	2	0	84	8	51
2014	Information management	24	45	10	7	7	7	0	74	15	29
2014	Information technology	49	16	16	10	3	6	0	69	14	68
2014	Other services to the public	40	33	8	10	10	0	0	73	20	40
2014	None of the above	39	29	10	8	9	3	1	71	18	138

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	30	13	3	9	4	0	74	13	28
2018	Federal regulators	30	18	12	23	15	0	2	49	38	60
2018	Compliance, inspection and enforcement	38	28	10	4	21	0	0	66	25	48
2018	Communications or public affairs	45	28	12	12	4	0	0	73	16	66
2018	Access to information and privacy	46	30	11	5	3	5	0	81	8	39
2018	Science and technology	44	25	13	9	9	0	0	69	18	23
2018	Legal services	46	22	8	15	7	0	2	70	22	50
2018	Administration and operations	40	32	12	10	4	2	0	74	14	163
2018	Human resources	23	50	18	2	2	4	0	77	5	42
2018	Financial management	36	47	11	5	2	0	0	83	6	60
2018	Information management	35	36	20	5	6	0	0	70	10	20
2018	Information technology	42	38	6	7	5	2	0	81	12	43
2018	Policy	33	24	11	20	9	1	2	58	31	71
2018	Project management	12	54	16	11	7	0	0	66	19	35
2018	Other services to the public	36	34	18	0	6	6	0	74	6	29
2018	None of the above	38	24	13	7	13	0	4	66	21	54
2017	Client contact centre	46	35	15	5	0	0	0	80	5	22
2017	Federal regulators	31	20	17	23	9	0	0	51	32	60
2017	Compliance, inspection and enforcement	43	27	18	2	8	2	0	72	10	41
2017	Communications or public affairs	33	32	11	8	13	3	0	67	22	61
2017	Access to information and privacy	36	28	23	4	4	5	0	68	8	26
2017	Science and technology	54	28	3	3	12	0	0	82	15	27
2017	Legal services	52	15	10	18	6	0	0	67	24	51
2017	Administration and operations	35	34	13	9	7	3	0	70	17	177
2017	Human resources	31	28	22	14	3	2	0	60	17	39
2017	Financial management	48	32	9	5	4	1	0	81	9	61
2017	Information management	41	44	10	0	4	0	0	85	4	21
2017	Information technology	36	28	22	10	2	2	0	65	12	50
2017	Policy	33	39	11	12	5	0	0	72	17	57
2017	Project management	24	21	25	21	9	0	0	45	30	41
2017	Other services to the public	41	17	7	15	12	7	0	63	29	25
2017	None of the above	34	24	14	8	17	0	3	60	26	50
2014	Client contact centre	27	47	13	13	0	0	0	73	13	30
2014	Federal regulators	31	34	15	10	10	0	2	66	20	62
2014	Compliance, inspection and enforcement	47	24	11	4	13	0	0	71	18	45
2014	Communications or public affairs	28	43	12	10	4	3	0	73	15	68
2014	Access to information and privacy	30	23	18	14	16	0	0	52	30	44
2014	Science and technology	25	38	6	6	19	0	6	67	27	16
2014	Legal services	53	28	7	8	3	0	0	81	12	86
2014	Administration and operations	35	32	13	9	10	1	0	67	19	286
2014	Human resources	34	26	18	12	8	2	0	61	20	50
2014	Financial management	49	29	14	8	0	0	0	78	8	51
2014	Information management	31	38	14	3	10	3	0	71	14	29
2014	Information technology	41	31	16	7	3	1	0	73	10	68
2014	Other services to the public	43	25	10	18	5	0	0	68	23	40
2014	None of the above	35	26	14	13	9	1	1	62	23	138

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	21	20	4	12	15	0	57	20	28
2018	Federal regulators	20	12	18	27	21	0	2	32	49	61
2018	Compliance, inspection and enforcement	27	27	21	7	15	2	0	55	23	48
2018	Communications or public affairs	27	34	12	19	5	1	0	62	25	66
2018	Access to information and privacy	29	28	15	21	3	5	0	60	24	39
2018	Science and technology	28	45	3	15	9	0	0	73	24	22
2018	Legal services	40	26	7	15	10	0	2	67	26	49
2018	Administration and operations	29	34	16	12	5	4	0	66	18	163
2018	Human resources	17	46	26	2	5	4	0	65	8	42
2018	Financial management	30	41	24	1	3	0	0	71	5	59
2018	Information management	31	42	5	17	6	0	0	73	23	20
2018	Information technology	25	35	11	18	6	5	0	64	25	43
2018	Policy	24	30	7	22	9	5	2	59	34	72
2018	Project management	6	44	19	19	9	3	0	51	29	35
2018	Other services to the public	32	38	11	3	6	10	0	78	10	29
2018	None of the above	27	22	20	14	12	2	4	52	27	54
2017	Client contact centre	21	41	10	15	0	13	0	71	17	22
2017	Federal regulators	21	19	20	23	15	2	0	41	39	60
2017	Compliance, inspection and enforcement	43	19	23	7	8	0	0	63	15	41
2017	Communications or public affairs	19	37	13	13	13	4	0	59	27	61
2017	Access to information and privacy	14	32	15	27	7	5	0	49	36	26
2017	Science and technology	41	35	9	0	15	0	0	76	15	27
2017	Legal services	47	17	12	6	12	6	0	68	19	52
2017	Administration and operations	31	34	13	12	7	3	0	67	19	177
2017	Human resources	30	32	14	20	3	2	0	63	23	39
2017	Financial management	35	39	13	3	7	3	0	76	11	61
2017	Information management	32	49	6	5	4	5	0	85	9	21
2017	Information technology	29	27	24	14	2	4	0	58	17	51
2017	Policy	21	39	14	14	7	4	0	63	22	56
2017	Project management	15	34	18	17	16	0	0	49	34	41
2017	Other services to the public	33	17	15	8	12	14	0	59	23	25
2017	None of the above	34	20	11	14	17	2	3	57	32	50
2014	Client contact centre	20	37	20	13	3	7	0	61	18	30
2014	Federal regulators	21	35	19	13	11	0	2	56	24	63
2014	Compliance, inspection and enforcement	36	22	18	11	11	2	0	59	23	45
2014	Communications or public affairs	24	38	18	9	4	7	0	67	14	68
2014	Access to information and privacy	25	20	11	23	20	0	0	45	43	44
2014	Science and technology	25	31	13	6	19	0	6	60	27	16
2014	Legal services	41	35	9	10	3	1	0	76	14	86
2014	Administration and operations	27	34	16	12	8	3	0	63	21	287
2014	Human resources	22	36	14	16	8	4	0	60	25	50
2014	Financial management	43	29	14	12	2	0	0	73	14	51
2014	Information management	24	34	7	14	7	14	0	68	24	29
2014	Information technology	32	32	21	6	1	7	0	70	8	68
2014	Other services to the public	35	25	15	10	8	8	0	65	19	40
2014	None of the above	29	26	17	14	9	4	1	58	24	138

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	29	22	6	12	0	0	60	18	28
2018	Federal regulators	17	23	18	29	11	0	2	40	41	61
2018	Compliance, inspection and enforcement	27	30	16	7	20	0	0	57	27	47
2018	Communications or public affairs	29	35	15	14	7	0	0	64	21	66
2018	Access to information and privacy	33	41	10	8	5	3	0	76	13	39
2018	Science and technology	24	55	3	12	5	0	0	79	18	23
2018	Legal services	38	22	4	19	15	0	2	61	35	50
2018	Administration and operations	29	32	19	14	6	1	0	61	20	164
2018	Human resources	24	36	24	9	5	2	0	61	15	42
2018	Financial management	21	48	14	13	2	2	0	71	15	60
2018	Information management	34	44	0	16	5	0	0	78	22	21
2018	Information technology	32	35	11	13	3	5	0	71	17	43
2018	Policy	21	32	15	16	11	5	0	56	28	72
2018	Project management	9	40	13	26	9	3	0	50	36	34
2018	Other services to the public	25	37	6	14	7	7	4	69	24	29
2018	None of the above	25	28	14	13	13	2	4	56	29	54
2017	Client contact centre	33	37	5	14	11	0	0	70	25	22
2017	Federal regulators	19	29	14	30	8	0	0	48	39	60
2017	Compliance, inspection and enforcement	31	35	15	11	5	2	0	68	17	41
2017	Communications or public affairs	21	34	12	19	11	3	0	57	31	61
2017	Access to information and privacy	18	38	7	26	9	4	0	57	36	26
2017	Science and technology	38	32	15	0	15	0	0	70	15	27
2017	Legal services	36	26	10	16	11	2	0	63	27	52
2017	Administration and operations	30	29	15	16	8	2	0	61	24	177
2017	Human resources	32	36	11	13	6	2	0	69	19	39
2017	Financial management	31	39	14	9	6	1	0	71	15	60
2017	Information management	33	48	10	5	4	0	0	81	9	21
2017	Information technology	31	42	7	12	4	2	2	76	17	51
2017	Policy	23	41	13	13	9	2	0	65	22	57
2017	Project management	12	41	10	19	18	0	0	54	37	41
2017	Other services to the public	38	20	4	24	4	11	0	65	31	25
2017	None of the above	29	20	15	9	21	0	5	52	32	51
2014	Client contact centre	27	37	10	20	7	0	0	63	27	30
2014	Federal regulators	24	35	16	16	6	0	3	61	23	63
2014	Compliance, inspection and enforcement	33	24	16	9	16	0	2	59	25	45
2014	Communications or public affairs	22	38	13	22	3	1	0	61	25	68
2014	Access to information and privacy	23	16	18	25	18	0	0	39	43	44
2014	Science and technology	44	19	6	13	19	0	0	63	31	16
2014	Legal services	44	26	8	17	5	0	0	70	22	86
2014	Administration and operations	24	35	14	12	11	2	0	61	24	288
2014	Human resources	26	28	10	22	12	2	0	55	35	50
2014	Financial management	33	41	12	8	4	2	0	76	12	51
2014	Information management	21	41	17	7	3	7	3	69	12	29
2014	Information technology	38	41	10	7	1	1	0	81	9	68
2014	Other services to the public	35	15	20	15	10	5	0	53	26	40
2014	None of the above	23	28	16	16	14	1	1	52	31	138

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	51	8	3	0	0	0	89	3	27
2018	Federal regulators	22	43	16	18	0	0	0	65	18	60
2018	Compliance, inspection and enforcement	40	24	14	10	12	0	0	64	23	48
2018	Communications or public affairs	35	32	17	15	1	0	0	66	16	65
2018	Access to information and privacy	43	36	13	8	0	0	0	79	8	39
2018	Science and technology	21	51	13	9	5	0	0	73	14	23
2018	Legal services	53	22	9	8	8	0	0	75	16	49
2018	Administration and operations	35	43	11	9	2	1	0	78	11	163
2018	Human resources	35	48	13	0	2	2	0	84	2	42
2018	Financial management	32	53	7	7	0	0	0	85	7	61
2018	Information management	30	55	15	0	0	0	0	85	0	20
2018	Information technology	29	47	13	7	0	2	0	79	8	44
2018	Policy	23	46	10	15	6	0	0	69	21	72
2018	Project management	19	63	9	7	2	0	0	82	10	35
2018	Other services to the public	36	42	16	4	3	0	0	78	6	28
2018	None of the above	26	47	8	11	7	0	0	73	18	54
2017	Client contact centre	34	36	16	11	4	0	0	70	15	22
2017	Federal regulators	29	40	10	13	8	0	0	69	21	60
2017	Compliance, inspection and enforcement	54	36	5	2	3	0	0	90	5	41
2017	Communications or public affairs	32	48	10	3	7	0	0	80	10	61
2017	Access to information and privacy	41	45	7	4	4	0	0	85	7	26
2017	Science and technology	29	52	0	12	7	0	0	81	19	27
2017	Legal services	46	26	14	12	2	0	0	72	14	52
2017	Administration and operations	38	36	11	8	4	1	0	76	13	177
2017	Human resources	41	30	17	7	3	2	0	72	10	39
2017	Financial management	39	40	9	8	0	3	0	82	8	61
2017	Information management	41	53	6	0	0	0	0	94	0	21
2017	Information technology	38	39	16	2	3	0	2	79	5	51
2017	Policy	29	45	18	6	2	0	0	74	8	57
2017	Project management	22	36	7	16	19	0	0	57	36	41
2017	Other services to the public	51	37	4	5	4	0	0	88	8	25
2017	None of the above	36	22	13	17	11	1	0	58	28	51
2014	Client contact centre	33	43	10	10	3	0	0	77	13	30
2014	Federal regulators	37	41	8	10	5	0	0	78	14	63
2014	Compliance, inspection and enforcement	49	36	7	4	4	0	0	84	9	45
2014	Communications or public affairs	37	43	13	4	3	0	0	79	7	68
2014	Access to information and privacy	36	39	9	5	11	0	0	75	16	44
2014	Science and technology	38	25	19	6	13	0	0	63	19	16
2014	Legal services	47	35	10	6	1	1	0	82	7	86
2014	Administration and operations	38	38	13	7	5	0	0	76	11	288
2014	Human resources	32	38	16	4	6	4	0	73	10	50
2014	Financial management	43	51	2	4	0	0	0	94	4	51
2014	Information management	31	48	14	3	0	3	0	82	4	29
2014	Information technology	41	37	16	4	0	1	0	79	4	68
2014	Other services to the public	58	20	10	8	5	0	0	78	13	40
2014	None of the above	36	39	12	10	4	0	0	75	14	138

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	36	6	6	3	5	3	83	11	27
2018	Federal regulators	30	35	11	10	8	5	2	69	19	61
2018	Compliance, inspection and enforcement	41	33	14	5	6	2	0	75	11	48
2018	Communications or public affairs	46	21	10	16	3	3	2	69	20	66
2018	Access to information and privacy	44	33	5	10	3	3	2	81	14	39
2018	Science and technology	19	50	16	5	9	0	0	69	14	23
2018	Legal services	53	32	6	9	0	0	0	85	9	50
2018	Administration and operations	42	33	14	5	3	2	2	78	8	163
2018	Human resources	50	42	7	0	0	0	0	93	0	42
2018	Financial management	45	30	16	5	3	0	2	76	8	60
2018	Information management	55	30	0	10	5	0	0	85	15	20
2018	Information technology	36	42	8	10	0	4	0	81	10	44
2018	Policy	34	23	8	22	7	3	3	61	30	72
2018	Project management	19	26	25	15	7	5	3	49	24	35
2018	Other services to the public	49	39	8	0	4	0	0	88	4	28
2018	None of the above	41	30	4	14	7	2	2	74	23	54
2017	Client contact centre	34	27	30	6	4	0	0	60	9	22
2017	Federal regulators	33	32	14	15	5	2	0	66	20	60
2017	Compliance, inspection and enforcement	61	16	13	10	0	0	0	77	10	41
2017	Communications or public affairs	33	26	16	13	9	4	0	62	22	61
2017	Access to information and privacy	40	22	19	4	15	0	0	62	19	26
2017	Science and technology	41	30	11	3	7	5	3	77	11	27
2017	Legal services	50	27	7	14	2	0	0	77	16	52
2017	Administration and operations	46	31	12	7	2	1	1	78	10	177
2017	Human resources	51	37	5	0	3	4	0	91	3	38
2017	Financial management	43	34	9	7	1	5	0	82	9	61
2017	Information management	59	31	0	5	6	0	0	90	10	21
2017	Information technology	37	43	5	9	2	3	2	84	11	51
2017	Policy	39	34	5	8	4	11	0	82	13	57
2017	Project management	31	16	25	18	5	2	3	49	24	41
2017	Other services to the public	53	36	4	0	4	3	0	92	4	25
2017	None of the above	44	35	9	5	4	2	1	81	9	51
2014	Client contact centre	37	43	7	10	3	0	0	80	13	30
2014	Federal regulators	38	33	8	10	2	3	6	79	12	63
2014	Compliance, inspection and enforcement	53	18	9	11	2	0	7	76	14	45
2014	Communications or public affairs	46	31	10	7	4	1	0	78	12	68
2014	Access to information and privacy	36	20	16	16	5	7	0	61	22	44
2014	Science and technology	38	25	6	0	25	0	6	67	27	16
2014	Legal services	62	24	7	3	2	1	0	87	6	86
2014	Administration and operations	45	30	11	6	8	1	0	75	14	288
2014	Human resources	58	28	2	6	4	0	2	88	10	50
2014	Financial management	43	39	10	8	0	0	0	82	8	51
2014	Information management	38	31	14	10	3	3	0	71	14	29
2014	Information technology	49	34	3	7	6	1	0	84	13	68
2014	Other services to the public	43	38	10	3	3	0	5	84	5	40
2014	None of the above	45	33	10	6	3	2	1	80	9	138

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	39	15	0	7	3	78	7	27
2018	Federal regulators	28	23	31	10	5	3	53	15	61
2018	Compliance, inspection and enforcement	41	21	18	11	9	0	62	20	48
2018	Communications or public affairs	43	24	21	8	1	1	69	10	66
2018	Access to information and privacy	46	33	11	8	0	3	81	8	39
2018	Science and technology	39	28	13	11	9	0	67	20	23
2018	Legal services	47	29	4	6	12	2	77	19	50
2018	Administration and operations	37	36	16	8	2	1	74	10	161
2018	Human resources	35	36	20	5	0	4	75	5	42
2018	Financial management	49	35	8	3	3	1	85	6	61
2018	Information management	39	36	14	11	0	0	74	11	20
2018	Information technology	39	29	23	5	2	2	69	8	44
2018	Policy	34	28	11	18	8	1	63	26	72
2018	Project management	10	51	22	12	2	3	63	15	35
2018	Other services to the public	47	35	3	5	3	7	88	8	28
2018	None of the above	34	35	9	10	11	2	70	21	54

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	19	16	10	9	24	6	50	27	27
2018	Federal regulators	20	13	16	13	25	6	7	38	43	61
2018	Compliance, inspection and enforcement	24	20	21	12	15	0	8	48	30	48
2018	Communications or public affairs	31	23	13	11	12	10	0	60	26	66
2018	Access to information and privacy	18	19	23	10	5	21	5	49	20	39
2018	Science and technology	17	26	22	0	18	14	3	52	21	23
2018	Legal services	30	16	15	6	13	18	2	58	24	50
2018	Administration and operations	26	26	21	9	9	4	5	57	21	163
2018	Human resources	28	31	20	5	2	11	3	68	8	42
2018	Financial management	41	17	17	8	6	9	2	65	16	61
2018	Information management	23	27	19	0	10	14	6	63	13	20
2018	Information technology	24	23	12	15	4	20	2	60	24	44
2018	Policy	17	24	10	19	12	18	0	50	38	72
2018	Project management	9	14	24	11	15	24	3	32	35	35
2018	Other services to the public	31	14	19	18	0	14	3	55	22	28
2018	None of the above	19	15	11	7	20	15	13	47	37	54
2017	Client contact centre	12	18	33	0	15	15	8	39	19	22
2017	Federal regulators	19	18	12	15	25	8	3	42	45	60
2017	Compliance, inspection and enforcement	27	14	11	15	16	12	5	50	37	41
2017	Communications or public affairs	19	10	14	14	28	10	5	34	49	61
2017	Access to information and privacy	7	12	35	17	15	15	0	22	37	26
2017	Science and technology	16	32	6	5	15	23	3	65	26	27
2017	Legal services	28	12	15	9	14	12	10	51	29	52
2017	Administration and operations	25	25	17	11	10	11	2	56	23	177
2017	Human resources	39	15	18	7	8	6	8	62	17	39
2017	Financial management	25	24	17	12	3	8	11	60	19	61
2017	Information management	23	19	22	5	0	20	11	62	7	21
2017	Information technology	32	23	14	6	9	15	2	66	17	50
2017	Policy	25	16	11	20	4	24	0	54	31	57
2017	Project management	18	22	10	19	26	5	0	41	48	41
2017	Other services to the public	17	24	5	15	12	21	6	56	37	25
2017	None of the above	25	13	25	12	8	6	10	46	24	51
2014	Client contact centre	17	7	33	10	10	17	7	30	26	30
2014	Federal regulators	13	16	25	5	17	6	17	38	29	63
2014	Compliance, inspection and enforcement	31	7	13	13	18	9	9	46	38	45
2014	Communications or public affairs	16	18	26	18	4	10	7	41	27	68
2014	Access to information and privacy	18	11	11	18	23	16	2	36	50	44
2014	Science and technology	13	19	13	25	19	0	13	36	50	16
2014	Legal services	33	23	12	5	9	14	5	69	17	86
2014	Administration and operations	21	20	15	13	14	10	7	49	33	288
2014	Human resources	34	26	8	8	14	4	6	67	24	50
2014	Financial management	31	18	16	16	6	12	2	57	25	51
2014	Information management	24	14	21	7	10	17	7	50	23	29
2014	Information technology	26	24	12	13	7	15	3	61	25	68
2014	Other services to the public	25	20	15	10	10	5	15	56	25	40
2014	None of the above	17	12	20	14	14	14	10	37	37	138

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	31	10	8	16	12	0	62	27	27
2018	Federal regulators	30	28	8	31	3	0	0	58	34	61
2018	Compliance, inspection and enforcement	31	34	10	7	13	4	2	69	21	48
2018	Communications or public affairs	32	30	8	17	9	3	0	65	27	66
2018	Access to information and privacy	30	31	15	16	5	3	0	63	21	39
2018	Science and technology	27	35	13	22	4	0	0	62	25	23
2018	Legal services	37	24	15	12	9	2	0	63	22	50
2018	Administration and operations	37	30	15	8	9	1	0	68	17	162
2018	Human resources	50	33	8	7	0	2	0	85	7	41
2018	Financial management	40	39	11	6	2	1	1	81	8	61
2018	Information management	34	32	23	6	0	5	0	70	6	20
2018	Information technology	29	44	14	10	0	4	0	76	10	44
2018	Policy	27	29	13	19	8	4	0	59	28	71
2018	Project management	17	34	27	5	5	13	0	58	12	35
2018	Other services to the public	38	33	7	8	10	4	0	74	19	27
2018	None of the above	33	31	14	7	11	3	0	67	19	54
2017	Client contact centre	31	33	15	8	0	14	0	74	9	22
2017	Federal regulators	33	31	16	12	9	0	0	64	21	60
2017	Compliance, inspection and enforcement	48	24	15	10	3	0	0	73	13	41
2017	Communications or public affairs	25	32	10	22	3	8	0	62	27	61
2017	Access to information and privacy	33	21	18	11	14	4	0	56	26	26
2017	Science and technology	31	45	10	4	11	0	0	75	15	27
2017	Legal services	46	34	7	6	6	0	0	81	13	52
2017	Administration and operations	34	29	15	10	7	5	0	66	19	177
2017	Human resources	56	29	8	8	0	0	0	85	8	38
2017	Financial management	58	32	3	2	3	3	0	93	4	61
2017	Information management	39	23	10	5	0	14	9	80	7	21
2017	Information technology	41	32	16	3	3	2	2	76	7	51
2017	Policy	31	29	7	11	5	16	0	72	20	57
2017	Project management	19	32	10	18	21	0	0	51	39	41
2017	Other services to the public	36	30	11	7	4	11	0	75	12	25
2017	None of the above	36	31	9	9	13	3	0	68	23	51
2014	Client contact centre	37	33	17	7	3	3	0	72	10	30
2014	Federal regulators	35	25	11	14	8	5	2	64	24	63
2014	Compliance, inspection and enforcement	36	29	11	7	11	4	2	69	19	45
2014	Communications or public affairs	40	25	15	13	3	3	0	68	17	67
2014	Access to information and privacy	18	36	14	16	16	0	0	55	32	44
2014	Science and technology	31	38	13	0	19	0	0	69	19	16
2014	Legal services	53	23	9	7	1	6	0	81	9	86
2014	Administration and operations	34	28	12	12	10	3	0	65	23	288
2014	Human resources	46	30	10	8	2	4	0	79	10	50
2014	Financial management	51	35	10	0	2	2	0	88	2	51
2014	Information management	32	36	14	4	4	7	4	76	8	28
2014	Information technology	37	37	13	6	4	3	0	76	11	68
2014	Other services to the public	38	33	5	15	5	5	0	74	21	40
2014	None of the above	28	29	12	17	7	5	1	62	26	137

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	11	29	7	12	27	0	14	47	45	26
2018	Federal regulators	12	23	16	23	16	0	10	38	44	61
2018	Compliance, inspection and enforcement	19	28	18	10	19	4	2	50	31	48
2018	Communications or public affairs	29	15	14	15	24	2	2	45	40	66
2018	Access to information and privacy	25	31	16	15	8	6	0	59	24	39
2018	Science and technology	27	30	22	4	4	11	3	66	8	23
2018	Legal services	15	12	20	14	30	4	6	30	48	50
2018	Administration and operations	21	22	12	21	16	2	6	47	40	163
2018	Human resources	16	24	23	20	5	4	9	46	28	42
2018	Financial management	14	28	15	13	21	4	6	46	38	61
2018	Information management	13	15	11	15	36	5	5	32	56	20
2018	Information technology	9	14	21	18	25	6	7	27	49	44
2018	Policy	20	29	10	9	27	4	1	52	37	72
2018	Project management	10	33	21	11	16	2	6	48	29	35
2018	Other services to the public	28	18	14	11	18	8	3	52	33	28
2018	None of the above	14	17	6	10	35	4	14	37	56	54
2017	Client contact centre	21	16	19	14	23	5	0	40	40	22
2017	Federal regulators	14	28	10	18	22	2	6	45	44	60
2017	Compliance, inspection and enforcement	26	17	9	21	18	2	6	48	43	41
2017	Communications or public affairs	11	21	18	18	19	8	5	36	43	61
2017	Access to information and privacy	14	33	17	7	21	4	4	51	30	26
2017	Science and technology	23	32	11	11	16	0	7	59	29	27
2017	Legal services	18	12	19	14	17	4	17	37	39	52
2017	Administration and operations	20	17	8	20	24	3	7	42	49	176
2017	Human resources	30	14	0	18	29	2	6	48	52	39
2017	Financial management	24	23	13	12	20	3	6	51	35	60
2017	Information management	21	24	9	9	14	8	14	58	30	21
2017	Information technology	19	17	22	12	20	4	6	40	36	51
2017	Policy	20	16	15	23	10	13	3	43	39	56
2017	Project management	8	21	8	28	30	0	5	31	61	41
2017	Other services to the public	15	20	13	15	15	13	9	45	39	25
2017	None of the above	16	24	9	21	15	3	12	47	42	51
2014	Client contact centre	27	13	17	10	23	0	10	44	37	30
2014	Federal regulators	16	17	17	11	19	6	13	41	37	63
2014	Compliance, inspection and enforcement	24	24	7	16	24	0	4	51	42	45
2014	Communications or public affairs	19	21	10	16	24	4	6	44	44	68
2014	Access to information and privacy	16	25	11	18	25	0	5	43	45	44
2014	Science and technology	25	6	25	13	13	0	19	38	31	16
2014	Legal services	13	21	16	13	15	0	22	43	36	86
2014	Administration and operations	16	17	14	19	26	2	7	36	49	288
2014	Human resources	12	12	8	24	32	2	10	27	64	50
2014	Financial management	20	27	12	20	14	2	6	51	36	51
2014	Information management	3	17	21	24	24	3	7	23	54	29
2014	Information technology	16	21	15	18	22	3	6	40	44	68
2014	Other services to the public	23	23	3	8	28	3	15	55	42	40
2014	None of the above	13	14	17	16	26	1	12	32	49	138

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	30	26	6	6	4	0	60	13	27
2018	Federal regulators	25	49	8	13	3	2	0	75	17	61
2018	Compliance, inspection and enforcement	35	36	21	6	2	0	0	71	8	48
2018	Communications or public affairs	42	44	7	4	3	0	0	86	7	66
2018	Access to information and privacy	35	37	21	5	0	0	3	74	5	39
2018	Science and technology	41	28	27	4	0	0	0	69	4	23
2018	Legal services	36	39	10	6	7	2	0	76	13	50
2018	Administration and operations	32	42	18	4	4	2	0	75	8	162
2018	Human resources	48	28	17	7	0	0	0	76	7	42
2018	Financial management	42	34	12	6	3	3	0	78	10	61
2018	Information management	26	38	19	11	6	0	0	64	17	20
2018	Information technology	32	49	6	8	3	2	0	83	11	44
2018	Policy	33	38	14	6	9	0	0	71	15	72
2018	Project management	17	54	22	0	2	5	0	74	2	35
2018	Other services to the public	44	38	7	5	7	0	0	81	12	28
2018	None of the above	26	40	12	8	9	2	4	69	18	54
2017	Client contact centre	21	45	28	6	0	0	0	66	6	22
2017	Federal regulators	25	43	15	6	9	2	0	69	15	60
2017	Compliance, inspection and enforcement	38	34	13	11	0	2	0	74	12	41
2017	Communications or public affairs	33	39	11	10	6	2	0	73	16	61
2017	Access to information and privacy	25	41	18	4	12	0	0	66	15	26
2017	Science and technology	33	50	2	10	5	0	0	83	15	27
2017	Legal services	38	28	9	18	4	2	0	68	22	52
2017	Administration and operations	30	36	20	9	2	3	0	69	11	176
2017	Human resources	47	34	6	5	3	5	0	85	8	38
2017	Financial management	43	31	17	5	0	3	1	77	5	61
2017	Information management	30	48	5	9	4	0	5	81	14	21
2017	Information technology	37	38	16	4	3	0	2	76	7	51
2017	Policy	43	41	6	5	3	2	0	86	8	57
2017	Project management	14	46	19	14	7	0	0	60	21	41
2017	Other services to the public	36	38	16	10	0	0	0	74	10	25
2017	None of the above	29	28	11	15	8	6	3	63	25	50

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	25	22	0	3	6	5	71	4	27
2018	Federal regulators	40	30	18	2	3	7	0	75	5	60
2018	Compliance, inspection and enforcement	37	38	9	5	8	4	0	78	13	48
2018	Communications or public affairs	55	31	6	1	4	2	0	88	6	65
2018	Access to information and privacy	45	32	16	5	3	0	0	77	8	38
2018	Science and technology	39	24	26	5	5	0	0	63	11	23
2018	Legal services	45	37	8	6	2	2	0	84	8	50
2018	Administration and operations	54	31	10	2	2	1	0	85	5	163
2018	Human resources	60	19	14	5	0	2	0	81	5	41
2018	Financial management	58	31	7	2	2	2	0	90	3	61
2018	Information management	47	28	21	5	0	0	0	74	5	21
2018	Information technology	50	26	9	12	0	3	0	78	12	44
2018	Policy	45	38	6	9	1	0	0	84	10	72
2018	Project management	50	31	11	5	0	3	0	84	5	35
2018	Other services to the public	59	26	7	0	0	8	0	93	0	29
2018	None of the above	35	35	17	4	7	2	0	71	11	54
2017	Client contact centre	42	45	13	0	0	0	0	87	0	22
2017	Federal regulators	42	36	11	6	5	0	0	78	11	60
2017	Compliance, inspection and enforcement	47	29	17	3	2	2	0	77	6	41
2017	Communications or public affairs	48	26	10	11	3	2	0	75	14	61
2017	Access to information and privacy	53	24	11	9	0	0	4	80	9	26
2017	Science and technology	48	32	12	6	3	0	0	80	8	27
2017	Legal services	45	25	14	8	6	2	0	71	14	52
2017	Administration and operations	45	30	15	5	1	2	1	78	7	177
2017	Human resources	56	34	5	0	3	2	0	92	3	39
2017	Financial management	52	31	8	0	1	6	1	90	1	61
2017	Information management	34	42	15	0	0	10	0	84	0	21
2017	Information technology	48	35	9	2	0	4	2	88	2	51
2017	Policy	42	36	13	2	2	5	0	82	4	57
2017	Project management	37	37	13	9	2	2	0	75	12	41
2017	Other services to the public	58	20	4	0	4	15	0	91	4	25
2017	None of the above	39	33	16	10	0	2	0	74	10	50
2014	Client contact centre	40	40	13	0	3	0	3	83	3	30
2014	Federal regulators	48	29	5	10	5	5	0	80	15	63
2014	Compliance, inspection and enforcement	58	18	11	7	4	0	2	77	11	45
2014	Communications or public affairs	46	38	7	1	1	6	0	89	3	68
2014	Access to information and privacy	39	27	23	7	0	5	0	69	7	44
2014	Science and technology	44	25	19	0	6	0	6	73	7	16
2014	Legal services	53	24	13	1	0	8	0	85	1	86
2014	Administration and operations	45	29	13	4	3	5	0	79	7	288
2014	Human resources	36	36	14	6	2	2	4	77	9	50
2014	Financial management	53	33	6	0	0	6	2	94	0	51
2014	Information management	52	38	3	0	0	7	0	96	0	29
2014	Information technology	54	32	7	1	1	1	1	89	3	68
2014	Other services to the public	50	25	18	5	0	3	0	77	5	40
2014	None of the above	42	34	4	9	3	4	3	82	13	138

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	57	26	8	0	7	3	0	85	7	28
2018	Federal regulators	37	41	13	8	0	0	0	78	8	60
2018	Compliance, inspection and enforcement	41	39	6	7	5	2	0	81	12	48
2018	Communications or public affairs	62	27	6	2	3	1	0	90	4	66
2018	Access to information and privacy	50	29	16	3	0	0	3	81	3	38
2018	Science and technology	46	41	9	4	0	0	0	88	4	23
2018	Legal services	50	29	8	9	2	2	0	80	11	50
2018	Administration and operations	56	29	5	6	3	1	0	86	9	165
2018	Human resources	55	38	2	2	0	2	0	95	2	41
2018	Financial management	61	34	5	0	0	0	0	95	0	61
2018	Information management	53	32	10	5	0	0	0	85	5	21
2018	Information technology	44	38	2	8	3	5	0	87	11	44
2018	Policy	50	29	8	6	6	0	0	79	13	72
2018	Project management	40	35	12	10	0	3	0	78	10	35
2018	Other services to the public	65	31	0	5	0	0	0	95	5	29
2018	None of the above	45	31	13	6	5	0	0	75	12	54
2017	Client contact centre	55	45	0	0	0	0	0	100	0	21
2017	Federal regulators	38	42	11	5	5	0	0	80	10	59
2017	Compliance, inspection and enforcement	51	47	2	0	0	0	0	98	0	41
2017	Communications or public affairs	43	39	9	7	1	2	0	83	8	61
2017	Access to information and privacy	46	31	7	16	0	0	0	77	16	26
2017	Science and technology	60	26	0	3	12	0	0	85	15	27
2017	Legal services	49	32	11	6	2	0	0	82	7	52
2017	Administration and operations	49	31	12	4	3	0	0	80	7	176
2017	Human resources	51	41	3	0	3	2	0	94	3	39
2017	Financial management	64	25	5	0	1	5	0	93	1	61
2017	Information management	49	37	10	0	0	4	0	89	0	21
2017	Information technology	52	32	13	0	0	0	2	86	0	51
2017	Policy	47	42	4	8	0	0	0	88	8	56
2017	Project management	44	37	5	7	7	0	0	81	14	41
2017	Other services to the public	49	34	9	8	0	0	0	83	8	25
2017	None of the above	42	33	11	8	4	2	0	76	12	51
2014	Client contact centre	40	43	13	3	0	0	0	83	3	30
2014	Federal regulators	49	19	13	8	5	6	0	73	14	63
2014	Compliance, inspection and enforcement	49	31	9	2	7	0	2	82	9	45
2014	Communications or public affairs	47	38	9	4	1	0	0	85	6	68
2014	Access to information and privacy	43	25	14	11	7	0	0	68	18	44
2014	Science and technology	50	38	0	0	13	0	0	88	13	16
2014	Legal services	57	28	6	6	0	3	0	88	6	86
2014	Administration and operations	46	34	9	6	3	1	0	81	10	287
2014	Human resources	52	26	16	2	2	0	2	80	4	50
2014	Financial management	57	37	6	0	0	0	0	94	0	51
2014	Information management	48	31	10	10	0	0	0	79	10	29
2014	Information technology	56	35	7	0	1	0	0	91	1	68
2014	Other services to the public	45	38	15	3	0	0	0	83	3	40
2014	None of the above	38	36	10	9	3	2	2	77	12	138

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	69	18	4	0	9	0	0	87	9	27
2018	Federal regulators	43	36	16	3	2	0	0	79	5	61
2018	Compliance, inspection and enforcement	52	29	10	6	3	0	0	82	8	47
2018	Communications or public affairs	68	29	1	0	1	0	0	97	1	66
2018	Access to information and privacy	74	21	5	0	0	0	0	95	0	38
2018	Science and technology	63	23	11	0	4	0	0	86	4	23
2018	Legal services	61	25	2	6	5	0	0	86	12	50
2018	Administration and operations	66	24	4	4	2	0	0	90	6	163
2018	Human resources	72	21	4	2	0	0	0	93	2	41
2018	Financial management	65	27	5	3	0	0	0	92	3	61
2018	Information management	58	37	4	0	0	0	0	96	0	21
2018	Information technology	58	32	2	5	3	0	0	90	8	44
2018	Policy	46	33	11	6	4	0	0	79	10	72
2018	Project management	50	43	2	0	5	0	0	93	5	35
2018	Other services to the public	72	14	3	8	3	0	0	86	11	29
2018	None of the above	49	31	11	7	2	0	0	80	9	54
2017	Client contact centre	53	41	5	0	0	0	0	95	0	21
2017	Federal regulators	49	36	4	6	5	0	0	85	11	58
2017	Compliance, inspection and enforcement	53	37	8	2	0	0	0	90	2	41
2017	Communications or public affairs	46	40	8	5	1	0	0	86	6	61
2017	Access to information and privacy	60	28	7	5	0	0	0	88	5	26
2017	Science and technology	68	18	0	3	12	0	0	85	15	27
2017	Legal services	61	23	8	9	0	0	0	83	9	52
2017	Administration and operations	53	35	5	4	4	0	0	88	8	177
2017	Human resources	57	29	11	0	3	0	0	86	3	39
2017	Financial management	70	20	7	3	0	0	0	91	3	61
2017	Information management	67	33	0	0	0	0	0	100	0	21
2017	Information technology	61	26	11	0	2	0	0	87	2	51
2017	Policy	56	34	4	3	2	0	0	91	5	56
2017	Project management	39	42	12	2	4	0	0	82	6	41
2017	Other services to the public	50	35	8	4	4	0	0	85	7	25
2017	None of the above	52	31	4	8	4	2	0	84	12	51
2014	Client contact centre	50	37	13	0	0	0	0	87	0	30
2014	Federal regulators	49	37	5	3	5	0	2	87	8	63
2014	Compliance, inspection and enforcement	60	27	4	2	7	0	0	87	9	45
2014	Communications or public affairs	62	26	9	3	0	0	0	88	3	68
2014	Access to information and privacy	48	27	9	7	9	0	0	75	16	44
2014	Science and technology	56	25	6	0	13	0	0	81	13	16
2014	Legal services	74	22	1	2	0	0	0	97	2	86
2014	Administration and operations	56	27	7	5	4	0	0	84	9	288
2014	Human resources	60	24	12	0	2	2	0	86	2	50
2014	Financial management	63	31	4	2	0	0	0	94	2	51
2014	Information management	55	28	10	7	0	0	0	83	7	29
2014	Information technology	57	38	3	1	0	0	0	96	1	68
2014	Other services to the public	60	35	3	3	0	0	0	95	3	40
2014	None of the above	50	34	7	4	4	1	0	85	9	138

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	62	15	14	0	9	0	0	77	9	28
2018	Federal regulators	36	30	21	10	3	0	0	66	13	61
2018	Compliance, inspection and enforcement	47	24	12	11	8	0	0	70	18	48
2018	Communications or public affairs	53	27	9	8	2	0	0	80	11	66
2018	Access to information and privacy	53	29	13	6	0	0	0	81	6	38
2018	Science and technology	61	20	5	5	9	0	0	80	14	23
2018	Legal services	47	21	17	10	5	0	0	68	15	50
2018	Administration and operations	50	30	10	6	3	0	0	80	10	165
2018	Human resources	54	34	10	2	0	0	0	87	2	41
2018	Financial management	52	32	12	5	0	0	0	84	5	61
2018	Information management	49	36	14	0	0	0	0	86	0	21
2018	Information technology	52	32	9	7	0	0	0	84	7	44
2018	Policy	38	23	9	12	17	0	0	62	29	72
2018	Project management	35	38	13	5	9	0	0	73	14	35
2018	Other services to the public	58	17	19	3	3	0	0	75	6	29
2018	None of the above	41	23	15	9	11	0	0	65	20	54
2017	Client contact centre	47	34	19	0	0	0	0	81	0	22
2017	Federal regulators	38	27	17	11	5	2	0	67	16	59
2017	Compliance, inspection and enforcement	48	30	14	8	0	0	0	78	8	41
2017	Communications or public affairs	37	28	15	13	7	0	0	65	21	61
2017	Access to information and privacy	37	40	19	4	0	0	0	77	4	26
2017	Science and technology	68	12	6	6	9	0	0	80	15	27
2017	Legal services	60	10	16	10	4	0	0	70	14	52
2017	Administration and operations	43	29	17	6	5	1	0	73	10	177
2017	Human resources	43	33	17	3	3	2	0	77	6	39
2017	Financial management	54	27	5	10	3	1	0	82	13	61
2017	Information management	57	34	5	5	0	0	0	91	5	21
2017	Information technology	66	16	15	0	4	0	0	82	4	51
2017	Policy	48	30	12	4	7	0	0	77	11	57
2017	Project management	35	21	20	11	13	0	0	56	24	41
2017	Other services to the public	48	26	7	12	8	0	0	73	20	25
2017	None of the above	45	28	9	2	14	2	0	74	16	50
2014	Client contact centre	37	27	30	3	3	0	0	63	7	30
2014	Federal regulators	37	32	19	8	5	0	0	68	13	63
2014	Compliance, inspection and enforcement	56	20	13	4	7	0	0	76	11	45
2014	Communications or public affairs	38	38	9	9	4	1	0	78	13	68
2014	Access to information and privacy	34	20	16	18	11	0	0	55	30	44
2014	Science and technology	44	38	0	0	19	0	0	81	19	16
2014	Legal services	58	29	7	6	0	0	0	87	6	86
2014	Administration and operations	39	30	13	10	8	0	0	69	18	288
2014	Human resources	42	26	14	14	2	2	0	69	16	50
2014	Financial management	57	29	12	0	2	0	0	86	2	51
2014	Information management	34	31	21	7	3	3	0	68	11	29
2014	Information technology	54	24	18	3	1	0	0	78	4	68
2014	Other services to the public	43	30	13	10	5	0	0	73	15	40
2014	None of the above	36	28	17	9	8	3	1	65	17	138

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	59	18	14	0	9	0	0	77	9	28
2018	Federal regulators	34	36	15	12	3	0	0	70	15	59
2018	Compliance, inspection and enforcement	47	27	10	11	6	0	0	73	17	46
2018	Communications or public affairs	53	31	8	4	4	0	0	84	8	65
2018	Access to information and privacy	53	29	13	6	0	0	0	81	6	38
2018	Science and technology	45	40	0	5	9	0	0	86	14	23
2018	Legal services	51	20	15	8	5	0	0	71	14	50
2018	Administration and operations	53	27	13	5	3	0	0	80	8	163
2018	Human resources	55	33	10	2	0	0	0	88	2	41
2018	Financial management	52	32	9	6	0	0	0	84	6	61
2018	Information management	54	23	23	0	0	0	0	77	0	21
2018	Information technology	45	41	8	6	0	0	0	86	6	44
2018	Policy	43	18	9	17	13	0	0	61	30	71
2018	Project management	30	48	10	5	7	0	0	78	12	35
2018	Other services to the public	61	25	8	0	3	4	0	89	3	29
2018	None of the above	39	28	8	9	14	2	0	68	23	53
2017	Client contact centre	42	44	14	0	0	0	0	86	0	22
2017	Federal regulators	38	32	15	12	4	0	0	70	15	59
2017	Compliance, inspection and enforcement	51	32	13	5	0	0	0	83	5	41
2017	Communications or public affairs	38	32	11	15	4	0	0	70	19	61
2017	Access to information and privacy	37	42	12	9	0	0	0	79	9	26
2017	Science and technology	72	10	3	6	9	0	0	82	15	27
2017	Legal services	54	23	10	9	4	0	0	77	13	51
2017	Administration and operations	44	29	17	4	5	1	0	74	9	177
2017	Human resources	46	41	5	5	3	0	0	87	8	39
2017	Financial management	58	23	11	6	2	0	0	81	8	61
2017	Information management	53	37	10	0	0	0	0	90	0	21
2017	Information technology	56	28	12	0	4	0	0	84	4	50
2017	Policy	43	36	8	7	6	0	0	79	13	57
2017	Project management	32	29	18	13	8	0	0	61	21	41
2017	Other services to the public	49	21	10	20	0	0	0	70	20	25
2017	None of the above	48	26	8	8	10	0	0	74	18	51
2014	Client contact centre	37	30	23	7	3	0	0	67	10	30
2014	Federal regulators	38	35	8	14	5	0	0	73	19	63
2014	Compliance, inspection and enforcement	56	20	9	11	4	0	0	76	16	45
2014	Communications or public affairs	40	37	12	10	0	1	0	78	10	68
2014	Access to information and privacy	32	25	14	18	11	0	0	57	30	44
2014	Science and technology	44	31	6	0	19	0	0	75	19	16
2014	Legal services	60	27	3	8	1	0	0	87	9	86
2014	Administration and operations	39	33	12	11	6	0	0	71	17	288
2014	Human resources	42	28	12	14	0	2	2	73	15	50
2014	Financial management	57	27	10	6	0	0	0	84	6	51
2014	Information management	34	38	17	7	3	0	0	72	10	29
2014	Information technology	56	28	15	1	0	0	0	84	1	68
2014	Other services to the public	43	33	10	8	8	0	0	75	15	40
2014	None of the above	37	28	15	12	7	1	0	65	19	137

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	19	20	0	12	0	0	68	12	28
2018	Federal regulators	33	34	13	13	6	0	0	67	20	61
2018	Compliance, inspection and enforcement	42	17	18	11	12	0	0	60	23	48
2018	Communications or public affairs	47	16	19	15	2	0	0	63	18	66
2018	Access to information and privacy	45	10	21	13	8	3	0	57	22	38
2018	Science and technology	32	20	28	0	9	11	0	58	10	23
2018	Legal services	36	26	14	12	7	4	2	65	20	50
2018	Administration and operations	44	27	13	8	8	1	1	71	16	164
2018	Human resources	33	33	20	9	5	0	0	66	14	41
2018	Financial management	49	23	11	10	6	0	0	72	17	61
2018	Information management	38	25	18	18	0	0	0	64	18	21
2018	Information technology	51	25	13	5	3	2	0	78	8	44
2018	Policy	37	16	15	7	22	1	2	55	29	71
2018	Project management	32	34	13	11	5	5	0	69	17	35
2018	Other services to the public	48	24	0	11	11	7	0	76	24	29
2018	None of the above	41	12	18	9	16	2	2	55	26	54
2017	Client contact centre	25	36	30	9	0	0	0	61	9	22
2017	Federal regulators	37	19	25	12	7	0	0	56	19	59
2017	Compliance, inspection and enforcement	46	20	18	9	5	0	2	68	14	41
2017	Communications or public affairs	31	27	13	9	16	3	0	60	26	61
2017	Access to information and privacy	33	24	25	11	4	4	0	59	15	26
2017	Science and technology	58	24	8	0	11	0	0	82	11	27
2017	Legal services	50	15	21	6	9	0	0	64	14	52
2017	Administration and operations	42	17	20	12	6	4	0	61	18	177
2017	Human resources	38	24	9	10	14	5	0	65	25	39
2017	Financial management	51	23	10	7	3	6	0	79	10	61
2017	Information management	42	18	21	10	0	9	0	66	11	21
2017	Information technology	50	25	15	1	6	0	2	77	7	51
2017	Policy	44	19	15	8	5	8	0	69	15	57
2017	Project management	31	16	23	12	18	0	0	47	30	41
2017	Other services to the public	46	31	4	8	11	0	0	77	19	25
2017	None of the above	42	16	11	9	17	2	3	61	27	50
2014	Client contact centre	30	13	33	13	7	0	3	45	21	30
2014	Federal regulators	29	24	16	8	10	3	10	61	20	62
2014	Compliance, inspection and enforcement	53	13	4	18	9	0	2	68	27	45
2014	Communications or public affairs	41	19	18	9	9	4	0	63	18	68
2014	Access to information and privacy	34	11	14	14	25	0	2	47	40	44
2014	Science and technology	44	13	6	19	19	0	0	56	38	16
2014	Legal services	53	15	16	6	5	3	1	72	11	86
2014	Administration and operations	39	20	13	16	9	2	1	61	26	288
2014	Human resources	32	26	18	6	16	2	0	59	22	50
2014	Financial management	57	16	16	6	2	4	0	76	8	51
2014	Information management	34	21	10	17	10	7	0	59	30	29
2014	Information technology	44	25	15	7	6	3	0	71	14	68
2014	Other services to the public	48	15	18	10	8	3	0	64	18	40
2014	None of the above	32	20	17	12	11	4	4	56	25	138

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	29	37	34	28
2018	Federal regulators	21	38	41	61
2018	Compliance, inspection and enforcement	41	25	34	48
2018	Communications or public affairs	29	36	35	66
2018	Access to information and privacy	31	32	37	39
2018	Science and technology	12	27	61	23
2018	Legal services	18	37	46	50
2018	Administration and operations	28	38	34	164
2018	Human resources	30	35	35	42
2018	Financial management	20	43	38	61
2018	Information management	14	33	53	21
2018	Information technology	17	48	35	44
2018	Policy	46	20	34	72
2018	Project management	29	33	39	35
2018	Other services to the public	19	41	40	29
2018	None of the above	36	33	31	54
2017	Client contact centre	21	27	52	22
2017	Federal regulators	23	35	42	60
2017	Compliance, inspection and enforcement	35	37	29	40
2017	Communications or public affairs	37	29	34	61
2017	Access to information and privacy	20	32	49	26
2017	Science and technology	14	64	22	27
2017	Legal services	17	52	31	52
2017	Administration and operations	29	32	39	177
2017	Human resources	40	29	31	39
2017	Financial management	25	40	35	61
2017	Information management	22	34	45	21
2017	Information technology	21	54	25	51
2017	Policy	32	34	33	56
2017	Project management	35	35	30	41
2017	Other services to the public	35	41	23	25
2017	None of the above	22	48	30	51
2014	Client contact centre	37	40	23	30
2014	Federal regulators	29	40	32	63
2014	Compliance, inspection and enforcement	24	42	33	45
2014	Communications or public affairs	32	26	41	68
2014	Access to information and privacy	45	32	23	44
2014	Science and technology	38	25	38	16
2014	Legal services	26	45	29	86
2014	Administration and operations	34	33	33	288
2014	Human resources	38	32	30	50
2014	Financial management	24	41	35	51
2014	Information management	31	24	45	29
2014	Information technology	28	44	28	68
2014	Other services to the public	28	43	30	40
2014	None of the above	31	32	37	138

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Federal regulators	0	15	47	8	30	0	13
2018	Compliance, inspection and enforcement	11	5	53	0	26	5	19
2018	Communications or public affairs	9	18	49	18	5	0	21
2018	Access to information and privacy	16	8	75	0	0	0	12
2018	Administration and operations	14	10	52	2	7	15	46
2018	Human resources	18	30	52	0	0	0	13
2018	Financial management	24	0	44	8	7	17	12
2018	Policy	9	9	68	8	3	2	35
2018	Project management	26	8	30	17	8	11	10
2018	None of the above	0	11	64	5	11	10	19
2017	Federal regulators	6	15	33	9	15	21	14
2017	Compliance, inspection and enforcement	21	15	51	0	6	7	14
2017	Communications or public affairs	8	5	69	5	4	9	24
2017	Administration and operations	15	11	53	3	13	4	51
2017	Human resources	18	10	58	7	6	0	16
2017	Financial management	6	0	62	6	20	6	15
2017	Information technology	30	18	33	0	19	0	11
2017	Policy	5	11	75	0	9	0	19
2017	Project management	12	13	47	6	9	12	15
2017	None of the above	15	25	17	17	18	8	12
2014	Client contact centre	18	18	55	0	9999	9	11
2014	Federal regulators	28	11	44	11	9999	6	18
2014	Compliance, inspection and enforcement	18	9	73	0	9999	0	11
2014	Communications or public affairs	0	14	64	9	9999	14	22
2014	Access to information and privacy	10	10	70	5	9999	5	20
2014	Legal services	27	5	32	5	9999	32	22
2014	Administration and operations	18	8	53	5	9999	15	98
2014	Human resources	26	5	68	0	9999	0	19
2014	Financial management	25	8	58	0	9999	8	12
2014	Information technology	5	11	63	21	9999	0	19
2014	Other services to the public	9	9	73	0	9999	9	11
2014	None of the above	19	9	51	9	9999	12	43

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Federal regulators	15	85	60
2018	Compliance, inspection and enforcement	12	88	48
2018	Communications or public affairs	13	87	66
2018	Access to information and privacy	21	79	38
2018	Science and technology	25	75	23
2018	Legal services	10	90	50
2018	Administration and operations	11	89	164
2018	Human resources	11	89	42
2018	Financial management	9	91	61
2018	Policy	29	71	72
2018	None of the above	14	86	54

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	58	20
2018	Policy	54	21

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	56	20
2018	Policy	66	21

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Policy	0	21

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Policy	0	21

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	20
2018	Policy	0	21

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	20
2018	Policy	0	21

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	47	19
2018	Policy	66	21

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	42	19
2018	Policy	44	21

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	57	19
2018	Policy	38	21

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	34	19
2018	Policy	36	21

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	62	19
2018	Policy	38	21

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	63	19
2018	Policy	63	21

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	48	19
2018	Policy	63	21

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	19
2018	Policy	0	21

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Policy	0	21

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	19

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	45	19
2018	Policy	37	21

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	23	19

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	58	20
2018	Policy	70	21

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	27	20
2018	Policy	28	21

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Policy	20	21

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	21

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	20

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	32	20
2018	Policy	26	21

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Policy	33	21

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	19

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Policy	21	21

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	21

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	23	19
2018	Policy	36	21

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	40	19
2018	Policy	48	21

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	61	19
2018	Policy	53	21

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	19

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	7	14	3	9	36	23	36	30	28
2018	Federal regulators	20	10	21	8	5	31	5	47	20	61
2018	Compliance, inspection and enforcement	24	14	18	16	6	19	2	49	28	48
2018	Communications or public affairs	22	12	20	9	4	25	9	51	19	66
2018	Access to information and privacy	19	13	21	10	8	26	3	45	26	38
2018	Science and technology	21	14	22	11	14	11	7	42	31	23
2018	Legal services	27	8	10	4	6	29	15	63	19	50
2018	Administration and operations	24	16	19	3	6	24	7	58	14	163
2018	Human resources	37	26	8	4	0	20	4	84	6	42
2018	Financial management	30	18	10	5	3	26	10	73	12	61
2018	Information management	22	15	27	0	0	26	10	58	0	21
2018	Information technology	24	21	13	5	0	31	7	72	8	44
2018	Policy	13	9	15	7	14	35	8	38	36	71
2018	Project management	10	8	24	0	12	34	12	34	22	34
2018	Other services to the public	34	22	17	3	7	15	3	68	12	29
2018	None of the above	18	18	16	6	11	25	6	52	24	54
2017	Client contact centre	12	24	20	9	0	15	19	55	14	21
2017	Federal regulators	23	9	20	9	6	27	5	48	22	60
2017	Compliance, inspection and enforcement	32	14	10	9	5	31	0	65	20	41
2017	Communications or public affairs	6	13	22	14	7	28	10	31	33	61
2017	Access to information and privacy	14	7	15	11	10	30	13	37	37	26
2017	Science and technology	17	8	8	0	15	39	14	53	31	27
2017	Legal services	23	9	4	6	10	30	18	62	31	52
2017	Administration and operations	22	14	19	8	6	22	10	52	21	177
2017	Human resources	35	24	20	0	3	9	9	72	3	39
2017	Financial management	32	21	8	7	2	24	6	76	12	61
2017	Information management	20	14	9	5	0	32	21	71	10	21
2017	Information technology	18	14	13	2	2	26	25	65	8	51
2017	Policy	12	13	15	7	2	38	13	51	19	57
2017	Project management	7	15	26	11	17	15	9	29	36	41
2017	Other services to the public	31	0	9	11	4	35	9	56	28	25
2017	None of the above	16	15	20	6	9	19	16	47	22	51
2014	Client contact centre	10	17	33	0	3	17	20	42	5	30
2014	Federal regulators	19	8	16	13	5	27	13	45	29	63
2014	Compliance, inspection and enforcement	24	13	4	9	7	27	16	65	27	45
2014	Communications or public affairs	15	21	4	13	3	38	6	63	29	68
2014	Access to information and privacy	14	11	23	9	9	27	7	38	28	44
2014	Science and technology	19	6	6	6	13	25	25	50	38	16
2014	Legal services	23	19	7	3	1	35	12	78	9	86
2014	Administration and operations	21	11	19	9	7	25	8	47	24	288
2014	Human resources	22	20	16	8	6	20	8	58	19	50
2014	Financial management	33	10	22	6	0	22	8	61	8	51
2014	Information management	10	10	14	7	7	34	17	43	29	29
2014	Information technology	19	16	15	4	6	31	9	59	17	68
2014	Other services to the public	23	10	13	5	13	26	10	52	28	39
2014	None of the above	18	14	15	10	5	26	12	51	25	137

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	24	13	0	9	17	3	72	12	27
2018	Federal regulators	20	28	22	11	5	13	2	56	19	61
2018	Compliance, inspection and enforcement	36	15	23	8	12	6	0	54	21	48
2018	Communications or public affairs	36	24	22	4	2	11	0	68	8	66
2018	Access to information and privacy	31	37	19	5	3	5	0	72	8	38
2018	Science and technology	36	15	31	0	14	3	0	53	15	23
2018	Legal services	54	18	4	7	7	11	0	80	15	50
2018	Administration and operations	39	28	21	1	3	9	0	72	5	161
2018	Human resources	46	37	13	2	0	2	0	85	2	42
2018	Financial management	46	33	11	3	0	8	0	85	3	61
2018	Information management	35	37	13	10	0	5	0	76	10	21
2018	Information technology	35	36	9	2	0	19	0	87	3	44
2018	Policy	36	15	14	12	8	14	0	60	24	71
2018	Project management	23	32	22	7	7	8	0	60	16	34
2018	Other services to the public	47	29	8	6	3	8	0	82	9	29
2018	None of the above	37	32	6	7	8	9	0	76	17	54
2017	Client contact centre	35	28	13	9	0	9	5	74	10	22
2017	Federal regulators	34	24	22	5	3	12	0	66	10	60
2017	Compliance, inspection and enforcement	39	16	22	6	8	9	0	60	16	41
2017	Communications or public affairs	26	16	24	12	9	12	0	48	24	61
2017	Access to information and privacy	18	4	39	13	5	15	6	28	23	25
2017	Science and technology	40	13	17	0	15	15	0	63	17	27
2017	Legal services	45	16	12	10	8	8	0	67	20	52
2017	Administration and operations	37	24	17	4	7	10	0	69	12	177
2017	Human resources	47	31	12	5	3	2	0	79	8	39
2017	Financial management	46	29	6	5	1	11	2	86	7	61
2017	Information management	28	47	4	5	0	15	0	89	5	21
2017	Information technology	41	26	11	3	2	12	4	80	7	51
2017	Policy	28	19	20	9	0	21	2	62	12	57
2017	Project management	21	36	17	15	8	2	0	58	24	41
2017	Other services to the public	39	12	17	5	8	20	0	63	16	25
2017	None of the above	36	24	21	4	9	6	0	64	13	51
2014	Client contact centre	23	33	20	3	3	7	10	68	8	30
2014	Federal regulators	29	29	17	8	3	14	0	67	13	63
2014	Compliance, inspection and enforcement	38	24	9	9	7	11	2	72	18	45
2014	Communications or public affairs	25	25	9	16	3	22	0	64	25	68
2014	Access to information and privacy	18	27	23	7	9	11	5	54	19	44
2014	Science and technology	38	13	19	13	13	6	0	53	27	16
2014	Legal services	50	24	12	2	2	9	0	82	5	86
2014	Administration and operations	33	25	17	8	6	11	1	65	15	288
2014	Human resources	34	36	14	6	2	6	2	76	9	50
2014	Financial management	43	24	22	4	0	8	0	72	4	51
2014	Information management	21	28	31	3	7	10	0	54	12	29
2014	Information technology	35	29	22	3	1	6	3	71	5	68
2014	Other services to the public	40	23	13	5	5	13	3	74	12	40
2014	None of the above	31	20	20	7	5	15	2	62	14	137

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Federal regulators	10	90	61
2018	Legal services	10	90	50
2018	Administration and operations	6	94	165
2018	Human resources	0	100	42
2018	Information management	0	100	21
2018	Policy	7	93	72
2018	Other services to the public	0	100	29

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	53	10

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	49	10

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	11	7	14	0	9	48	11	44	22	28
2018	Federal regulators	23	6	23	5	3	33	6	49	13	61
2018	Compliance, inspection and enforcement	34	4	26	7	2	25	3	52	12	48
2018	Communications or public affairs	17	14	20	4	1	36	8	54	10	65
2018	Access to information and privacy	20	10	21	3	3	39	5	54	9	39
2018	Science and technology	21	0	22	0	9	42	7	40	17	23
2018	Legal services	23	8	8	2	6	42	11	65	17	50
2018	Administration and operations	25	14	23	1	3	25	8	59	6	164
2018	Human resources	42	26	8	2	0	20	2	87	3	42
2018	Financial management	26	16	8	3	3	34	10	75	11	60
2018	Information management	22	15	13	0	0	41	9	73	0	21
2018	Information technology	21	21	13	0	0	36	9	76	0	44
2018	Policy	13	9	18	3	3	44	9	47	14	72
2018	Project management	16	13	21	0	7	35	8	51	12	35
2018	Other services to the public	38	16	13	0	0	29	3	81	0	29
2018	None of the above	21	11	18	2	4	35	9	56	11	53
2017	Client contact centre	17	5	33	0	0	22	23	40	0	22
2017	Federal regulators	23	14	13	5	5	34	5	61	17	60
2017	Compliance, inspection and enforcement	26	7	15	0	2	44	5	65	5	41
2017	Communications or public affairs	5	14	21	3	0	45	12	44	8	61
2017	Access to information and privacy	18	10	7	10	0	48	7	62	22	26
2017	Science and technology	13	14	5	0	12	41	15	62	27	27
2017	Legal services	20	6	9	4	4	37	19	60	19	52
2017	Administration and operations	20	14	17	4	3	30	12	58	12	177
2017	Human resources	36	20	15	0	3	12	13	76	4	39
2017	Financial management	37	13	13	2	0	23	12	77	2	61
2017	Information management	19	18	5	5	0	40	13	81	10	21
2017	Information technology	24	11	8	0	0	37	19	82	0	51
2017	Policy	8	12	13	2	0	47	18	59	5	57
2017	Project management	9	15	30	5	6	29	5	37	17	41
2017	Other services to the public	31	4	9	0	4	42	9	73	9	25
2017	None of the above	14	13	24	0	2	35	12	51	4	51
2014	Client contact centre	17	10	23	0	3	27	20	50	6	30
2014	Federal regulators	19	6	19	6	5	32	13	46	20	63
2014	Compliance, inspection and enforcement	27	9	13	2	4	29	16	64	12	45
2014	Communications or public affairs	15	24	10	1	0	35	15	76	3	68
2014	Access to information and privacy	11	7	27	2	5	43	5	35	13	44
2014	Science and technology	19	13	13	0	6	25	25	63	13	16
2014	Legal services	22	12	6	1	0	42	17	83	3	86
2014	Administration and operations	20	13	20	2	3	30	11	56	9	288
2014	Human resources	26	20	20	0	0	20	14	70	0	50
2014	Financial management	35	14	10	4	2	27	8	76	9	51
2014	Information management	14	14	14	3	3	38	14	57	14	29
2014	Information technology	24	12	12	0	1	41	10	73	3	68
2014	Other services to the public	18	10	10	0	8	44	10	61	17	39
2014	None of the above	15	13	17	4	1	34	16	57	10	137

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	34	6	0	9	15	3	81	11	28
2018	Federal regulators	26	23	21	10	5	13	2	58	17	61
2018	Compliance, inspection and enforcement	39	6	38	5	2	10	0	50	7	48
2018	Communications or public affairs	37	29	10	4	3	17	0	80	9	65
2018	Access to information and privacy	41	28	13	3	3	13	0	79	6	39
2018	Science and technology	33	15	29	0	9	14	0	55	11	22
2018	Legal services	47	19	4	6	7	15	2	80	15	50
2018	Administration and operations	43	26	17	1	3	10	1	77	4	164
2018	Human resources	49	36	8	2	0	4	0	89	2	42
2018	Financial management	43	31	6	5	2	13	0	85	7	60
2018	Information management	30	28	13	5	0	19	5	76	7	21
2018	Information technology	34	31	13	5	0	16	0	78	6	44
2018	Policy	38	20	18	5	2	18	0	70	8	72
2018	Project management	31	40	16	0	7	6	0	75	8	35
2018	Other services to the public	49	23	17	3	0	8	0	79	3	29
2018	None of the above	36	29	9	5	4	14	2	78	11	53
2017	Client contact centre	28	29	23	0	0	9	10	72	0	22
2017	Federal regulators	30	33	9	6	2	19	2	79	9	60
2017	Compliance, inspection and enforcement	36	22	15	0	5	19	2	74	7	41
2017	Communications or public affairs	31	22	20	5	0	20	2	68	6	61
2017	Access to information and privacy	35	10	15	9	0	29	4	66	13	26
2017	Science and technology	32	25	5	0	12	27	0	78	16	27
2017	Legal services	44	18	11	8	4	15	0	73	14	52
2017	Administration and operations	40	19	16	3	4	15	3	72	8	175
2017	Human resources	55	19	14	5	3	2	3	77	8	39
2017	Financial management	49	23	11	3	0	13	2	84	4	61
2017	Information management	39	39	0	5	0	14	4	95	5	21
2017	Information technology	43	33	12	0	0	10	2	86	0	51
2017	Policy	25	37	13	2	0	20	5	81	2	57
2017	Project management	32	26	23	3	6	6	3	64	10	41
2017	Other services to the public	39	23	9	0	4	25	0	82	6	25
2017	None of the above	30	30	21	6	0	10	3	69	7	50
2014	Client contact centre	30	17	30	0	3	13	7	58	4	30
2014	Federal regulators	37	22	16	8	3	13	2	69	13	63
2014	Compliance, inspection and enforcement	42	18	11	4	7	16	2	73	14	45
2014	Communications or public affairs	29	29	15	3	0	22	1	77	4	68
2014	Access to information and privacy	23	14	32	2	5	23	2	48	9	44
2014	Science and technology	31	31	13	6	6	13	0	71	14	16
2014	Legal services	47	23	10	1	0	17	1	86	1	86
2014	Administration and operations	34	27	19	1	3	13	2	72	6	287
2014	Human resources	40	34	14	4	0	6	2	80	4	50
2014	Financial management	47	25	8	4	2	12	2	84	7	51
2014	Information management	28	28	14	7	3	21	0	70	13	29
2014	Information technology	40	26	13	1	0	18	1	82	2	68
2014	Other services to the public	36	26	13	3	5	18	0	75	9	39
2014	None of the above	36	24	13	4	2	16	4	75	8	137

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	40	15	9	6	0	0	70	15	28
2018	Federal regulators	37	24	16	10	13	0	0	61	22	61
2018	Compliance, inspection and enforcement	28	39	12	10	11	0	0	67	21	48
2018	Communications or public affairs	29	32	19	4	13	0	3	63	17	66
2018	Access to information and privacy	45	34	3	9	8	0	3	81	17	39
2018	Science and technology	16	42	9	26	0	0	7	62	28	22
2018	Legal services	25	23	29	13	10	0	0	48	24	50
2018	Administration and operations	22	32	17	10	16	1	2	56	27	163
2018	Human resources	43	18	18	7	10	2	3	64	17	41
2018	Financial management	27	26	20	17	8	0	2	54	26	61
2018	Information management	11	39	19	13	15	0	4	52	29	21
2018	Information technology	36	28	16	5	14	0	2	65	19	44
2018	Policy	23	19	20	17	17	0	4	44	35	71
2018	Project management	30	29	22	10	7	0	2	60	17	35
2018	Other services to the public	32	17	22	10	18	0	0	49	29	29
2018	None of the above	26	27	13	13	19	0	2	54	33	54
2017	Client contact centre	50	21	11	4	14	0	0	71	17	22
2017	Federal regulators	38	22	16	11	12	0	2	61	23	60
2017	Compliance, inspection and enforcement	33	26	10	11	12	5	2	65	25	41
2017	Communications or public affairs	27	28	22	11	7	0	5	58	19	61
2017	Access to information and privacy	41	31	12	8	4	0	4	75	13	26
2017	Science and technology	34	34	18	10	4	0	0	68	14	27
2017	Legal services	31	44	7	8	6	0	4	78	15	52
2017	Administration and operations	26	28	19	10	14	1	3	55	25	175
2017	Human resources	25	16	14	25	15	0	5	43	42	38
2017	Financial management	39	27	15	8	8	1	1	68	17	61
2017	Information management	27	37	15	11	10	0	0	64	21	21
2017	Information technology	34	29	13	15	3	2	4	67	19	51
2017	Policy	23	22	15	23	17	0	0	45	40	57
2017	Project management	16	22	15	26	16	0	5	41	44	41
2017	Other services to the public	34	8	34	3	18	0	4	43	22	25
2017	None of the above	37	21	16	5	16	2	4	61	22	51

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	30	25	13	9	0	0	54	21	28
2018	Federal regulators	15	17	28	20	20	0	0	33	40	60
2018	Compliance, inspection and enforcement	31	36	23	8	2	0	0	67	10	48
2018	Communications or public affairs	22	33	19	14	8	0	3	57	23	66
2018	Access to information and privacy	18	30	34	10	5	0	3	49	16	39
2018	Science and technology	13	25	21	23	17	0	0	38	40	22
2018	Legal services	20	33	35	8	4	0	0	53	12	50
2018	Administration and operations	23	36	23	12	6	0	0	58	18	163
2018	Human resources	15	18	35	23	6	0	3	34	30	41
2018	Financial management	20	43	18	9	8	0	1	64	18	61
2018	Information management	11	49	26	10	4	0	0	59	15	21
2018	Information technology	22	39	12	12	12	0	2	63	25	44
2018	Policy	23	23	16	19	19	0	0	46	38	71
2018	Project management	10	32	25	21	12	0	0	42	33	35
2018	Other services to the public	13	28	25	25	9	0	0	41	35	29
2018	None of the above	25	34	22	11	7	1	0	60	18	54
2017	Client contact centre	24	40	18	0	18	0	0	63	18	22
2017	Federal regulators	19	32	21	18	8	0	2	52	26	60
2017	Compliance, inspection and enforcement	19	31	28	9	8	3	2	52	18	41
2017	Communications or public affairs	26	23	28	6	15	0	1	50	21	61
2017	Access to information and privacy	12	35	28	22	3	0	0	47	25	26
2017	Science and technology	20	23	38	16	3	0	0	43	19	27
2017	Legal services	15	37	32	5	11	0	0	52	16	52
2017	Administration and operations	22	32	28	10	7	0	1	54	18	175
2017	Human resources	27	16	27	11	20	0	0	43	30	39
2017	Financial management	20	41	20	10	9	0	0	61	19	61
2017	Information management	23	31	31	11	5	0	0	54	16	21
2017	Information technology	14	28	32	19	7	0	0	42	26	51
2017	Policy	17	25	30	13	13	2	0	43	27	57
2017	Project management	0	40	29	20	9	0	2	41	30	41
2017	Other services to the public	16	19	23	24	15	3	0	37	40	25
2017	None of the above	18	25	23	24	5	0	5	45	30	51

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	33	14	3	9	0	0	74	12	28
2018	Federal regulators	23	21	23	16	14	0	2	46	31	61
2018	Compliance, inspection and enforcement	46	31	19	0	4	0	0	77	4	47
2018	Communications or public affairs	31	31	16	10	10	0	3	63	20	66
2018	Access to information and privacy	38	34	13	8	5	0	3	74	13	39
2018	Science and technology	26	19	29	6	14	0	5	48	21	22
2018	Legal services	39	33	20	4	2	0	2	74	6	50
2018	Administration and operations	38	29	21	6	5	0	1	68	11	162
2018	Human resources	23	34	28	7	2	2	3	61	10	40
2018	Financial management	38	42	7	12	0	0	1	81	12	61
2018	Information management	37	42	21	0	0	0	0	79	0	20
2018	Information technology	35	34	8	16	4	0	2	71	21	44
2018	Policy	28	20	16	20	15	1	0	49	35	71
2018	Project management	16	32	24	20	8	0	0	49	28	35
2018	Other services to the public	31	34	25	7	3	0	0	66	10	28
2018	None of the above	46	25	10	9	7	1	2	73	17	54
2017	Client contact centre	49	24	18	0	4	0	5	76	5	22
2017	Federal regulators	34	26	26	11	3	0	0	60	14	60
2017	Compliance, inspection and enforcement	29	47	7	5	10	0	2	78	15	41
2017	Communications or public affairs	28	24	29	6	11	0	1	53	18	61
2017	Access to information and privacy	26	33	30	8	3	0	0	59	11	26
2017	Science and technology	27	48	14	7	3	0	0	75	10	27
2017	Legal services	40	30	16	2	11	0	2	71	13	52
2017	Administration and operations	33	34	17	11	2	1	3	70	13	175
2017	Human resources	35	25	29	5	6	0	0	60	11	39
2017	Financial management	39	32	17	8	1	2	0	73	10	61
2017	Information management	55	19	11	5	0	0	10	82	5	21
2017	Information technology	21	36	19	18	0	0	6	61	19	51
2017	Policy	20	34	22	9	13	2	0	56	22	57
2017	Project management	9	34	36	10	11	0	0	43	21	41
2017	Other services to the public	36	27	23	4	7	3	0	65	11	25
2017	None of the above	24	29	29	9	6	0	3	54	16	51

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	34	6	19	13	0	0	62	32	28
2018	Federal regulators	17	17	26	18	21	0	0	34	39	60
2018	Compliance, inspection and enforcement	34	23	31	10	2	0	0	57	12	48
2018	Communications or public affairs	22	33	15	10	17	0	4	57	28	65
2018	Access to information and privacy	26	23	32	13	3	3	0	51	16	39
2018	Science and technology	10	30	27	6	28	0	0	39	33	22
2018	Legal services	23	26	32	13	6	0	0	49	19	50
2018	Administration and operations	37	17	23	13	9	1	0	54	22	164
2018	Human resources	20	21	30	16	11	0	3	42	27	40
2018	Financial management	28	29	20	12	10	1	0	58	22	61
2018	Information management	20	19	39	13	9	0	0	40	21	21
2018	Information technology	24	26	21	10	18	0	2	51	28	44
2018	Policy	17	12	25	19	21	3	3	31	42	71
2018	Project management	18	27	24	19	12	0	0	45	31	35
2018	Other services to the public	21	17	22	21	15	0	3	40	38	29
2018	None of the above	32	32	13	9	13	1	0	65	22	54
2017	Client contact centre	46	24	11	0	15	4	0	73	16	20
2017	Federal regulators	18	20	26	26	9	0	2	38	36	60
2017	Compliance, inspection and enforcement	27	31	17	14	8	0	2	60	23	41
2017	Communications or public affairs	33	8	31	12	15	0	1	41	27	61
2017	Access to information and privacy	30	15	28	12	11	4	0	47	23	25
2017	Science and technology	21	25	34	13	3	0	3	48	16	27
2017	Legal services	20	26	20	15	15	2	2	49	30	52
2017	Administration and operations	27	24	16	18	10	2	3	53	30	176
2017	Human resources	27	22	13	20	17	0	0	49	37	39
2017	Financial management	36	25	22	10	6	0	0	61	16	60
2017	Information management	26	33	20	5	11	0	5	62	16	21
2017	Information technology	11	33	33	11	6	0	4	47	18	51
2017	Policy	13	23	27	18	17	2	0	37	36	57
2017	Project management	9	23	25	17	23	0	2	33	41	41
2017	Other services to the public	32	12	23	15	15	0	4	45	31	25
2017	None of the above	15	23	19	24	11	2	5	42	37	51

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	56	6	12	4	6	0	16	74	12	27
2018	Federal regulators	38	24	21	10	6	0	0	63	16	61
2018	Compliance, inspection and enforcement	64	23	11	0	0	0	2	88	0	48
2018	Communications or public affairs	53	24	10	8	2	0	3	79	11	66
2018	Access to information and privacy	69	16	8	0	3	0	5	89	3	39
2018	Science and technology	28	36	17	14	6	0	0	64	19	22
2018	Legal services	46	31	16	4	0	0	2	79	5	50
2018	Administration and operations	66	14	10	5	3	0	3	82	8	162
2018	Human resources	52	13	21	4	2	0	7	70	7	41
2018	Financial management	60	19	9	5	2	0	5	83	7	61
2018	Information management	55	10	13	0	4	0	18	79	5	21
2018	Information technology	59	22	7	5	4	0	2	83	10	44
2018	Policy	36	26	9	11	14	0	4	64	26	70
2018	Project management	42	23	25	5	0	5	0	69	5	35
2018	Other services to the public	36	29	19	11	5	0	0	65	17	28
2018	None of the above	55	24	6	6	3	1	5	84	10	54
2017	Client contact centre	54	22	5	0	5	4	9	88	6	22
2017	Federal regulators	49	14	19	5	6	0	7	68	12	60
2017	Compliance, inspection and enforcement	51	24	12	5	5	0	2	77	11	41
2017	Communications or public affairs	43	20	22	3	7	0	4	66	11	61
2017	Access to information and privacy	71	9	7	0	3	0	10	89	3	26
2017	Science and technology	32	45	3	7	3	0	10	85	11	27
2017	Legal services	34	32	12	2	6	2	11	76	10	52
2017	Administration and operations	58	22	6	3	3	0	7	86	7	176
2017	Human resources	52	21	4	15	5	0	2	75	21	39
2017	Financial management	64	15	13	6	2	0	0	79	8	59
2017	Information management	56	16	5	5	0	0	18	88	6	21
2017	Information technology	50	24	12	5	0	0	10	82	5	51
2017	Policy	43	27	8	9	10	0	3	73	19	57
2017	Project management	35	31	15	12	5	0	3	67	17	41
2017	Other services to the public	52	11	13	3	7	3	12	73	12	25
2017	None of the above	37	17	18	8	5	4	11	63	16	49

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	50	26	15	0	9	0	0	75	9	28
2018	Federal regulators	39	21	19	12	10	0	0	59	21	61
2018	Compliance, inspection and enforcement	47	37	11	2	2	0	0	85	4	48
2018	Communications or public affairs	46	22	16	10	4	0	1	70	14	66
2018	Access to information and privacy	54	18	15	7	5	0	0	72	13	39
2018	Science and technology	28	33	16	18	6	0	0	60	24	22
2018	Legal services	43	32	19	4	2	0	0	74	6	50
2018	Administration and operations	47	26	16	4	7	0	1	73	10	163
2018	Human resources	39	32	20	4	2	0	3	72	7	41
2018	Financial management	50	18	18	6	6	0	2	69	13	61
2018	Information management	43	23	16	5	4	0	9	73	10	21
2018	Information technology	38	39	4	7	9	0	2	79	16	44
2018	Policy	26	28	17	9	18	1	0	55	28	71
2018	Project management	34	16	31	9	10	0	0	50	19	35
2018	Other services to the public	28	35	21	11	5	0	0	63	16	29
2018	None of the above	37	31	15	11	4	1	0	69	16	54
2017	Client contact centre	39	31	16	10	4	0	0	70	14	22
2017	Federal regulators	41	38	10	5	6	0	0	79	11	60
2017	Compliance, inspection and enforcement	33	31	23	11	2	0	0	63	13	40
2017	Communications or public affairs	42	20	22	11	5	0	0	62	16	60
2017	Access to information and privacy	66	12	4	14	5	0	0	77	19	26
2017	Science and technology	44	40	9	4	3	0	0	83	7	26
2017	Legal services	31	36	17	9	6	0	0	67	15	51
2017	Administration and operations	38	33	20	7	2	0	0	71	9	174
2017	Human resources	34	20	23	12	10	0	0	54	22	39
2017	Financial management	38	41	10	10	1	0	0	78	11	61
2017	Information management	37	14	34	10	5	0	0	51	15	21
2017	Information technology	42	24	20	11	3	0	0	67	13	51
2017	Policy	32	32	15	13	8	0	0	65	21	57
2017	Project management	18	32	28	15	4	0	3	51	20	41
2017	Other services to the public	39	7	44	0	10	0	0	46	10	25
2017	None of the above	44	21	19	8	8	0	0	65	16	51

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	21	21	0	9	0	7	67	10	28
2018	Federal regulators	31	28	21	15	3	0	2	60	18	61
2018	Compliance, inspection and enforcement	37	40	14	4	5	0	0	77	9	48
2018	Communications or public affairs	37	28	17	5	9	0	3	67	15	66
2018	Access to information and privacy	54	18	23	0	5	0	0	72	5	39
2018	Science and technology	30	40	9	13	4	0	5	73	17	22
2018	Legal services	35	35	16	4	11	0	0	69	15	49
2018	Administration and operations	40	38	10	8	4	1	1	78	12	161
2018	Human resources	37	31	14	12	2	0	4	71	15	42
2018	Financial management	43	39	14	1	0	2	2	84	1	59
2018	Information management	29	28	22	16	4	0	0	57	20	21
2018	Information technology	42	36	15	5	2	0	0	78	7	44
2018	Policy	31	26	28	7	9	0	0	56	15	70
2018	Project management	19	45	21	5	11	0	0	64	15	35
2018	Other services to the public	45	31	19	5	0	0	0	76	5	29
2018	None of the above	30	29	16	9	8	6	2	64	18	54
2017	Client contact centre	28	44	23	0	4	0	0	73	4	22
2017	Federal regulators	30	30	24	10	7	0	0	60	16	60
2017	Compliance, inspection and enforcement	48	26	7	13	0	0	5	78	14	41
2017	Communications or public affairs	34	31	19	11	5	0	0	66	15	60
2017	Access to information and privacy	45	30	12	9	0	0	4	78	9	26
2017	Science and technology	36	48	2	3	11	0	0	83	14	26
2017	Legal services	35	30	18	10	6	0	2	65	16	52
2017	Administration and operations	44	32	16	7	1	0	1	76	8	174
2017	Human resources	31	41	18	8	3	0	0	72	10	39
2017	Financial management	48	25	12	11	3	0	2	74	14	61
2017	Information management	32	29	21	9	6	0	4	63	15	21
2017	Information technology	38	30	21	8	2	0	2	69	10	51
2017	Policy	43	27	15	9	5	2	0	71	14	57
2017	Project management	15	25	35	11	10	2	2	42	22	41
2017	Other services to the public	44	31	8	6	11	0	0	75	17	25
2017	None of the above	37	19	25	6	9	1	4	59	15	51

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	62	17	12	0	6	0	3	81	6	28
2018	Federal regulators	22	36	17	16	10	0	0	58	26	61
2018	Compliance, inspection and enforcement	44	29	14	7	7	0	0	73	14	47
2018	Communications or public affairs	32	26	18	20	3	0	1	58	24	65
2018	Access to information and privacy	40	31	16	10	3	0	0	72	13	39
2018	Science and technology	12	61	22	0	6	0	0	73	6	22
2018	Legal services	42	31	14	6	7	0	0	73	13	50
2018	Administration and operations	32	36	22	5	5	0	0	68	10	163
2018	Human resources	25	32	28	11	2	0	2	58	13	42
2018	Financial management	44	35	14	8	0	0	0	78	8	60
2018	Information management	24	43	14	14	5	0	0	67	19	21
2018	Information technology	24	37	17	14	5	0	2	63	19	44
2018	Policy	24	27	23	12	12	0	1	52	25	70
2018	Project management	20	29	32	10	8	0	0	50	18	35
2018	Other services to the public	28	38	24	10	0	0	0	66	10	29
2018	None of the above	45	22	10	13	5	3	2	70	19	54
2017	Client contact centre	48	47	0	0	0	4	0	100	0	22
2017	Federal regulators	26	23	25	16	9	0	0	49	26	60
2017	Compliance, inspection and enforcement	39	29	18	12	2	0	0	68	14	41
2017	Communications or public affairs	29	20	29	10	13	0	0	49	23	60
2017	Access to information and privacy	28	34	15	14	5	0	4	65	20	26
2017	Science and technology	37	37	18	0	8	0	0	74	8	26
2017	Legal services	30	31	21	10	8	0	0	61	18	52
2017	Administration and operations	36	36	15	10	3	0	0	73	13	175
2017	Human resources	33	26	25	9	7	0	0	59	16	39
2017	Financial management	43	27	16	11	0	2	2	72	11	61
2017	Information management	34	24	18	0	11	0	14	66	12	21
2017	Information technology	22	29	28	13	6	0	2	52	20	51
2017	Policy	31	27	27	10	3	0	0	59	14	57
2017	Project management	5	40	30	9	14	2	0	46	23	41
2017	Other services to the public	34	28	19	15	0	0	4	65	16	25
2017	None of the above	28	22	20	19	9	2	0	51	28	51

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	69	9	10	3	9	0	0	78	12	28
2018	Federal regulators	33	30	8	24	5	0	0	63	29	61
2018	Compliance, inspection and enforcement	40	34	11	8	7	0	0	74	14	48
2018	Communications or public affairs	31	36	13	13	6	0	0	67	19	65
2018	Access to information and privacy	41	20	13	21	5	0	0	61	26	39
2018	Science and technology	17	39	32	7	5	0	0	56	12	23
2018	Legal services	44	24	18	9	5	0	0	68	14	50
2018	Administration and operations	38	36	14	7	4	0	0	75	11	161
2018	Human resources	24	40	17	10	5	0	4	67	16	42
2018	Financial management	46	32	10	8	3	0	2	80	10	60
2018	Information management	42	28	14	11	4	0	0	71	15	21
2018	Information technology	46	30	14	10	0	0	0	76	10	44
2018	Policy	29	25	15	14	15	0	1	55	30	70
2018	Project management	23	42	20	13	2	0	0	65	15	35
2018	Other services to the public	41	46	10	3	0	0	0	87	3	29
2018	None of the above	39	26	20	12	4	0	0	65	15	54
2017	Client contact centre	48	43	9	0	0	0	0	91	0	22
2017	Federal regulators	40	20	10	15	13	0	2	62	28	60
2017	Compliance, inspection and enforcement	45	27	7	13	2	3	2	76	16	41
2017	Communications or public affairs	30	31	15	8	15	0	0	62	23	60
2017	Access to information and privacy	36	37	18	9	0	0	0	73	9	26
2017	Science and technology	35	44	14	3	5	0	0	79	8	26
2017	Legal services	35	27	22	8	6	0	2	63	14	52
2017	Administration and operations	37	33	17	8	4	0	0	70	13	173
2017	Human resources	40	21	23	3	13	0	0	60	16	39
2017	Financial management	51	28	11	8	2	0	0	79	9	61
2017	Information management	39	32	6	19	0	0	4	74	20	21
2017	Information technology	29	38	22	7	2	0	2	68	9	51
2017	Policy	30	37	15	11	6	1	0	68	17	57
2017	Project management	12	27	32	10	20	0	0	39	29	41
2017	Other services to the public	46	32	18	0	4	0	0	78	4	25
2017	None of the above	41	14	26	8	10	0	0	55	19	51

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	56	17	18	6	3	0	0	73	9	28
2018	Federal regulators	38	34	13	11	2	2	0	74	13	61
2018	Compliance, inspection and enforcement	47	36	12	3	2	0	0	83	5	48
2018	Communications or public affairs	48	31	13	3	3	3	0	81	6	65
2018	Access to information and privacy	47	15	27	8	3	0	0	62	11	38
2018	Science and technology	34	44	17	0	6	0	0	77	6	22
2018	Legal services	43	40	9	4	3	0	2	84	6	50
2018	Administration and operations	36	45	11	5	3	0	1	81	8	159
2018	Human resources	24	48	14	12	0	0	2	73	12	42
2018	Financial management	44	30	11	10	3	0	3	76	13	60
2018	Information management	55	25	0	5	10	0	5	84	16	20
2018	Information technology	37	36	4	19	2	0	2	74	22	44
2018	Policy	46	30	11	6	7	0	0	76	13	70
2018	Project management	25	42	20	13	0	0	0	67	13	35
2018	Other services to the public	59	13	26	0	3	0	0	72	3	28
2018	None of the above	50	31	13	5	0	0	0	81	5	53
2017	Client contact centre	38	43	14	0	4	0	0	81	4	22
2017	Federal regulators	44	25	11	12	3	2	2	72	17	60
2017	Compliance, inspection and enforcement	36	39	21	2	2	0	0	74	5	41
2017	Communications or public affairs	45	29	12	9	2	1	2	76	11	60
2017	Access to information and privacy	47	30	11	3	5	4	0	80	8	26
2017	Science and technology	30	50	18	0	3	0	0	79	3	26
2017	Legal services	44	45	6	0	5	0	0	90	5	52
2017	Administration and operations	42	37	11	6	2	0	1	80	9	174
2017	Human resources	43	22	14	10	11	0	0	65	21	39
2017	Financial management	45	34	12	6	2	0	1	80	8	60
2017	Information management	37	29	21	9	0	0	4	68	10	21
2017	Information technology	27	41	21	7	2	0	2	69	9	51
2017	Policy	42	27	17	13	1	0	0	69	14	57
2017	Project management	22	39	24	13	2	0	0	62	15	41
2017	Other services to the public	28	35	26	7	4	0	0	63	11	25
2017	None of the above	40	17	22	11	4	4	2	60	16	50

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	27	10	0	6	0	0	85	6	28
2018	Federal regulators	63	18	12	5	0	0	2	83	5	60
2018	Compliance, inspection and enforcement	56	27	13	4	0	0	0	83	4	47
2018	Communications or public affairs	57	24	12	3	3	0	1	82	6	66
2018	Access to information and privacy	62	7	15	13	3	0	0	69	16	39
2018	Science and technology	73	27	0	0	0	0	0	100	0	22
2018	Legal services	66	21	8	2	0	0	4	90	2	49
2018	Administration and operations	68	17	8	4	0	0	2	88	4	159
2018	Human resources	71	19	9	0	0	0	2	91	0	42
2018	Financial management	69	21	4	0	1	0	5	94	1	60
2018	Information management	49	24	22	5	0	0	0	73	5	21
2018	Information technology	79	16	0	2	2	0	2	96	4	43
2018	Policy	47	30	13	4	5	0	1	78	9	70
2018	Project management	58	25	10	2	5	0	0	83	7	35
2018	Other services to the public	70	14	10	4	3	0	0	83	7	28
2018	None of the above	64	24	4	3	3	0	2	89	7	54
2017	Client contact centre	72	22	5	0	0	0	0	95	0	22
2017	Federal regulators	55	21	16	5	2	0	2	77	7	60
2017	Compliance, inspection and enforcement	68	23	4	5	0	0	0	91	5	41
2017	Communications or public affairs	53	31	12	3	2	0	0	83	5	61
2017	Access to information and privacy	61	7	4	21	7	0	0	68	28	26
2017	Science and technology	59	26	10	5	0	0	0	85	5	27
2017	Legal services	69	20	5	4	2	0	0	89	6	52
2017	Administration and operations	73	14	6	3	2	0	1	88	5	176
2017	Human resources	70	19	8	3	0	0	0	89	3	39
2017	Financial management	82	13	0	4	2	0	0	94	6	61
2017	Information management	75	20	5	0	0	0	0	95	0	21
2017	Information technology	64	20	11	2	0	0	4	87	2	51
2017	Policy	56	26	11	4	4	0	0	82	7	57
2017	Project management	60	17	10	5	6	0	2	79	11	41
2017	Other services to the public	68	21	7	0	0	4	0	92	0	25
2017	None of the above	72	14	6	6	0	0	2	88	6	51

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	78	7	6	0	3	0	7	91	3	28
2018	Federal regulators	74	16	5	2	0	0	3	93	2	61
2018	Compliance, inspection and enforcement	79	10	7	2	2	0	0	89	4	47
2018	Communications or public affairs	85	5	3	4	0	0	3	93	4	66
2018	Access to information and privacy	79	5	11	0	0	0	6	89	0	39
2018	Science and technology	71	9	17	4	0	0	0	80	4	22
2018	Legal services	87	10	0	3	0	0	0	97	3	50
2018	Administration and operations	79	11	5	1	0	1	3	94	1	160
2018	Human resources	72	8	6	0	0	0	13	93	0	42
2018	Financial management	78	10	6	0	0	4	2	94	0	59
2018	Information management	72	10	5	0	0	0	14	95	0	20
2018	Information technology	81	12	2	3	0	0	2	95	3	44
2018	Policy	75	12	5	1	5	0	3	89	6	70
2018	Project management	81	14	0	0	2	0	3	98	2	35
2018	Other services to the public	78	12	9	0	0	0	0	91	0	29
2018	None of the above	78	11	0	0	4	0	7	96	4	53

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	75	6	6	0	6	0	7	87	6	28
2018	Federal regulators	64	17	8	5	2	2	3	85	7	60
2018	Compliance, inspection and enforcement	69	13	2	8	4	2	3	86	12	48
2018	Communications or public affairs	81	2	4	5	4	0	3	86	10	66
2018	Access to information and privacy	67	23	5	0	3	0	3	92	3	39
2018	Science and technology	58	17	11	9	0	0	5	79	10	22
2018	Legal services	81	8	4	5	2	0	0	90	7	50
2018	Administration and operations	74	10	7	3	3	0	3	87	6	160
2018	Human resources	78	7	6	2	0	2	4	91	3	42
2018	Financial management	79	10	3	3	2	0	3	92	5	60
2018	Information management	64	18	9	0	0	0	9	90	0	21
2018	Information technology	77	11	8	0	0	0	4	92	0	44
2018	Policy	66	15	7	4	8	0	1	82	11	70
2018	Project management	72	16	5	2	5	0	0	88	7	35
2018	Other services to the public	87	7	3	0	3	0	0	94	3	29
2018	None of the above	72	4	5	2	13	0	4	80	15	54
2017	Client contact centre	96	4	0	0	0	0	0	100	0	22
2017	Federal regulators	64	20	6	7	0	0	4	87	7	59
2017	Compliance, inspection and enforcement	60	18	13	0	0	0	9	85	0	41
2017	Communications or public affairs	63	15	12	5	3	0	3	80	8	61
2017	Access to information and privacy	75	16	9	0	0	0	0	91	0	26
2017	Science and technology	79	2	5	0	15	0	0	81	15	27
2017	Legal services	76	10	12	0	0	0	2	88	0	52
2017	Administration and operations	75	10	7	3	3	1	2	87	6	176
2017	Human resources	71	7	11	3	3	0	6	83	6	39
2017	Financial management	85	8	0	4	2	0	1	94	6	61
2017	Information management	87	9	0	0	0	0	4	100	0	21
2017	Information technology	82	6	3	2	2	0	5	92	4	51
2017	Policy	72	11	8	5	2	0	2	85	7	57
2017	Project management	54	20	10	9	5	0	3	76	15	41
2017	Other services to the public	83	4	9	0	4	0	0	87	4	24
2017	None of the above	62	11	6	9	2	2	8	81	12	50

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	77	17	6	0	0	0	0	94	0	28
2018	Federal regulators	40	36	13	5	3	0	3	78	8	61
2018	Compliance, inspection and enforcement	53	31	6	8	2	0	0	84	10	48
2018	Communications or public affairs	65	16	14	3	2	0	0	82	5	66
2018	Access to information and privacy	49	28	16	7	0	0	0	77	7	39
2018	Science and technology	55	16	7	16	5	0	0	72	22	23
2018	Legal services	58	27	13	0	0	0	2	87	0	50
2018	Administration and operations	54	30	9	3	1	1	2	86	5	163
2018	Human resources	52	35	9	2	2	0	0	86	5	42
2018	Financial management	53	27	15	3	0	0	2	82	3	61
2018	Information management	47	34	14	4	0	0	0	81	4	21
2018	Information technology	64	24	8	0	2	2	0	90	2	44
2018	Policy	53	26	10	4	6	0	1	80	10	72
2018	Project management	52	25	16	7	0	0	0	77	7	35
2018	Other services to the public	55	39	3	3	0	0	0	94	3	29
2018	None of the above	58	21	12	4	3	0	2	81	7	53
2017	Client contact centre	72	19	9	0	0	0	0	91	0	22
2017	Federal regulators	46	28	14	8	2	0	2	76	10	60
2017	Compliance, inspection and enforcement	42	35	14	5	0	0	5	81	5	41
2017	Communications or public affairs	47	35	6	6	5	0	2	83	11	61
2017	Access to information and privacy	72	28	0	0	0	0	0	100	0	26
2017	Science and technology	60	22	3	7	7	0	0	82	15	27
2017	Legal services	56	30	8	0	0	0	5	91	0	52
2017	Administration and operations	59	28	7	3	1	0	2	89	4	176
2017	Human resources	55	30	0	5	8	0	2	87	13	39
2017	Financial management	67	18	6	5	1	0	3	88	7	60
2017	Information management	61	25	0	6	5	0	4	89	11	21
2017	Information technology	53	36	6	3	0	2	0	90	3	51
2017	Policy	64	27	5	0	2	0	2	93	2	57
2017	Project management	67	16	4	8	3	0	3	85	11	41
2017	Other services to the public	81	15	0	4	0	0	0	96	4	25
2017	None of the above	51	23	13	8	0	0	5	78	9	51

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	72	6	10	0	9	0	3	81	9	28
2018	Federal regulators	41	33	10	7	6	0	3	76	14	61
2018	Compliance, inspection and enforcement	68	14	11	5	0	0	2	84	5	48
2018	Communications or public affairs	55	22	10	7	5	0	1	78	11	66
2018	Access to information and privacy	63	19	10	5	0	0	3	84	5	38
2018	Science and technology	57	27	6	7	3	0	0	84	11	22
2018	Legal services	56	17	11	2	9	0	6	77	12	50
2018	Administration and operations	62	17	9	7	2	1	2	81	10	162
2018	Human resources	55	24	12	0	7	0	2	81	7	42
2018	Financial management	64	20	3	12	0	0	2	85	12	61
2018	Information management	48	28	10	9	0	0	4	81	9	21
2018	Information technology	60	26	4	5	3	0	2	88	8	44
2018	Policy	56	15	11	4	13	0	1	72	17	70
2018	Project management	56	28	5	11	0	0	0	84	11	35
2018	Other services to the public	67	20	6	5	3	0	0	86	7	29
2018	None of the above	57	19	8	3	10	0	2	78	14	54
2017	Client contact centre	86	14	0	0	0	0	0	100	0	22
2017	Federal regulators	46	29	7	5	7	2	5	80	12	60
2017	Compliance, inspection and enforcement	59	17	14	0	3	0	7	82	3	41
2017	Communications or public affairs	47	24	10	11	7	0	0	72	18	61
2017	Access to information and privacy	56	36	4	4	0	0	0	92	4	25
2017	Science and technology	52	25	5	3	12	0	3	80	16	27
2017	Legal services	59	16	11	6	4	0	5	79	10	52
2017	Administration and operations	68	16	8	4	3	0	1	85	7	175
2017	Human resources	64	11	12	5	5	0	2	77	11	39
2017	Financial management	65	17	4	9	2	0	3	85	11	60
2017	Information management	72	15	9	0	0	0	4	90	0	21
2017	Information technology	63	22	6	6	2	2	0	86	8	51
2017	Policy	59	23	8	6	2	0	2	84	8	57
2017	Project management	46	16	13	17	5	0	3	64	23	41
2017	Other services to the public	60	11	16	0	7	0	6	75	8	25
2017	None of the above	47	16	12	16	2	0	7	68	19	51

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	14	14	3	0	0	43	70	5	28
2018	Federal regulators	34	27	8	2	3	0	26	82	7	59
2018	Compliance, inspection and enforcement	55	12	2	0	2	2	28	94	3	48
2018	Communications or public affairs	67	5	6	0	0	0	22	93	0	65
2018	Access to information and privacy	52	10	8	0	0	0	30	88	0	38
2018	Science and technology	40	37	0	0	0	0	23	100	0	22
2018	Legal services	54	10	4	0	0	0	33	94	0	49
2018	Administration and operations	59	13	4	2	0	1	20	92	3	161
2018	Human resources	57	6	13	0	0	0	23	83	0	42
2018	Financial management	55	14	8	2	0	0	22	88	2	61
2018	Information management	48	0	5	0	4	0	42	84	8	21
2018	Information technology	53	14	5	0	0	0	29	93	0	43
2018	Policy	54	12	6	5	2	0	21	83	10	72
2018	Project management	46	18	0	0	0	0	36	100	0	35
2018	Other services to the public	50	22	3	0	0	0	25	95	0	29
2018	None of the above	63	15	1	0	0	0	21	98	0	52
2017	Client contact centre	59	13	4	0	0	0	23	94	0	22
2017	Federal regulators	47	14	8	3	2	0	27	82	7	60
2017	Compliance, inspection and enforcement	40	22	8	2	0	0	27	85	3	41
2017	Communications or public affairs	61	10	6	0	0	1	22	92	0	61
2017	Access to information and privacy	62	5	0	0	0	0	34	100	0	26
2017	Science and technology	78	10	5	0	0	0	7	95	0	27
2017	Legal services	44	12	2	0	0	0	41	96	0	52
2017	Administration and operations	63	12	3	0	1	1	20	95	1	176
2017	Human resources	62	14	4	0	3	0	17	92	3	39
2017	Financial management	59	15	2	3	0	0	21	94	4	60
2017	Information management	63	0	9	0	10	0	18	77	12	21
2017	Information technology	45	20	7	2	0	0	26	88	3	51
2017	Policy	67	10	2	0	0	0	21	98	0	57
2017	Project management	57	11	7	0	0	0	25	91	0	41
2017	Other services to the public	65	20	0	4	0	0	12	96	4	25
2017	None of the above	58	11	7	0	0	0	24	90	0	50

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	22	33	4	0	0	0	62	4	28
2018	Federal regulators	55	28	10	0	2	0	5	88	2	60
2018	Compliance, inspection and enforcement	63	19	2	6	2	0	8	89	8	48
2018	Communications or public affairs	73	11	2	1	2	0	11	94	3	66
2018	Access to information and privacy	43	23	24	3	5	0	3	68	8	39
2018	Science and technology	67	27	6	0	0	0	0	94	0	22
2018	Legal services	49	26	14	0	0	0	11	85	0	50
2018	Administration and operations	75	14	5	1	0	0	5	94	1	160
2018	Human resources	81	13	0	0	2	0	4	97	3	41
2018	Financial management	66	22	8	2	0	2	2	91	2	61
2018	Information management	82	0	9	0	0	0	9	90	0	21
2018	Information technology	73	18	2	3	0	0	5	95	3	44
2018	Policy	69	13	8	1	1	0	6	88	3	72
2018	Project management	39	35	15	5	0	0	7	79	5	35
2018	Other services to the public	56	24	16	3	0	0	0	80	3	29
2018	None of the above	68	22	4	0	2	0	4	94	2	54
2017	Client contact centre	66	19	0	0	0	0	14	100	0	22
2017	Federal regulators	62	25	7	0	1	0	4	91	1	59
2017	Compliance, inspection and enforcement	41	33	21	3	0	0	2	76	3	39
2017	Communications or public affairs	68	16	8	0	0	0	8	91	0	61
2017	Access to information and privacy	47	23	18	4	4	0	5	73	8	26
2017	Science and technology	56	35	10	0	0	0	0	90	0	27
2017	Legal services	65	23	0	2	0	0	11	98	2	52
2017	Administration and operations	78	9	7	2	0	0	4	91	2	176
2017	Human resources	81	8	0	0	3	0	8	97	3	39
2017	Financial management	81	11	0	3	0	0	5	97	3	61
2017	Information management	66	16	5	0	0	5	9	95	0	21
2017	Information technology	70	14	4	5	0	3	4	91	5	51
2017	Policy	69	23	4	2	0	0	2	94	2	57
2017	Project management	65	24	5	0	4	0	3	91	4	41
2017	Other services to the public	74	5	18	0	4	0	0	78	4	25
2017	None of the above	69	16	5	2	0	0	8	92	3	51

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	71	14	6	3	6	0	0	85	9	28
2018	Federal regulators	70	16	10	3	0	0	0	87	3	60
2018	Compliance, inspection and enforcement	72	15	4	2	2	0	6	92	4	48
2018	Communications or public affairs	70	6	10	6	1	0	7	81	8	65
2018	Access to information and privacy	64	15	5	3	5	0	8	86	8	39
2018	Science and technology	69	3	7	0	17	5	0	75	18	22
2018	Legal services	71	14	6	4	2	0	2	87	7	50
2018	Administration and operations	77	11	2	3	4	0	3	91	7	161
2018	Human resources	82	4	7	2	0	0	4	90	2	42
2018	Financial management	81	13	0	2	2	0	3	97	3	61
2018	Information management	81	10	0	4	0	0	4	95	5	21
2018	Information technology	76	17	2	2	2	0	0	93	4	44
2018	Policy	66	13	7	5	1	0	8	86	7	72
2018	Project management	60	25	0	5	2	5	2	92	8	35
2018	Other services to the public	80	10	9	0	0	0	0	91	0	28
2018	None of the above	66	16	0	2	4	2	10	93	7	54
2017	Client contact centre	59	13	0	13	0	4	11	85	15	22
2017	Federal regulators	60	24	5	5	3	0	4	87	8	60
2017	Compliance, inspection and enforcement	61	16	7	7	2	2	4	83	10	41
2017	Communications or public affairs	79	12	2	3	1	0	4	94	5	61
2017	Access to information and privacy	70	7	11	4	0	0	8	84	4	26
2017	Science and technology	68	11	5	8	9	0	0	79	16	27
2017	Legal services	64	23	0	0	4	0	9	95	5	52
2017	Administration and operations	72	14	4	3	3	1	4	90	6	177
2017	Human resources	78	9	5	3	0	0	5	92	3	39
2017	Financial management	82	8	3	0	3	0	5	94	3	61
2017	Information management	67	25	4	0	0	0	4	96	0	21
2017	Information technology	66	18	6	7	0	0	4	87	7	51
2017	Policy	66	18	2	9	4	0	2	85	13	57
2017	Project management	66	8	5	3	2	2	13	88	6	41
2017	Other services to the public	75	7	0	11	7	0	0	83	17	25
2017	None of the above	60	19	5	2	6	0	7	86	9	51

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	59	7	24	6	0	0	3	68	6	28
2018	Federal regulators	49	31	13	3	2	0	2	82	5	61
2018	Compliance, inspection and enforcement	69	20	9	2	0	0	0	89	2	48
2018	Communications or public affairs	57	23	10	7	0	2	1	82	7	64
2018	Access to information and privacy	45	24	18	10	3	0	0	69	13	39
2018	Science and technology	54	18	28	0	0	0	0	72	0	22
2018	Legal services	41	45	12	0	0	0	2	88	0	50
2018	Administration and operations	56	25	11	4	2	0	2	83	6	162
2018	Human resources	57	21	13	2	4	0	2	80	7	42
2018	Financial management	57	26	17	0	0	0	0	83	0	61
2018	Information management	36	39	15	5	0	0	5	79	5	21
2018	Information technology	52	35	0	2	9	0	2	89	11	44
2018	Policy	51	34	6	4	1	0	4	89	5	72
2018	Project management	49	38	7	0	2	0	2	90	3	34
2018	Other services to the public	50	34	12	3	0	0	0	85	3	29
2018	None of the above	69	17	10	0	2	0	2	88	2	54
2017	Client contact centre	59	27	10	4	0	0	0	85	4	22
2017	Federal regulators	52	29	12	1	0	0	5	86	1	60
2017	Compliance, inspection and enforcement	47	30	11	5	0	0	7	83	5	40
2017	Communications or public affairs	55	23	11	5	5	0	2	80	10	61
2017	Access to information and privacy	65	12	15	4	0	0	5	81	4	26
2017	Science and technology	54	23	15	0	7	0	0	78	7	27
2017	Legal services	49	26	14	0	2	2	7	83	3	52
2017	Administration and operations	57	28	9	2	1	1	2	88	3	176
2017	Human resources	69	23	5	3	0	0	0	92	3	39
2017	Financial management	60	28	6	2	3	0	1	89	5	61
2017	Information management	40	34	4	13	0	0	8	81	15	21
2017	Information technology	49	26	16	4	1	2	2	78	6	51
2017	Policy	43	36	7	9	2	0	3	82	11	57
2017	Project management	45	39	5	9	0	0	2	86	9	41
2017	Other services to the public	50	39	11	0	0	0	0	89	0	25
2017	None of the above	55	22	11	2	2	0	7	84	5	50

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	36	36	0	9	0	0	55	9	28
2018	Federal regulators	12	36	31	21	0	0	0	48	21	61
2018	Compliance, inspection and enforcement	18	49	27	4	3	0	0	67	7	48
2018	Communications or public affairs	26	31	31	8	4	0	0	58	12	66
2018	Access to information and privacy	18	41	31	10	0	0	0	59	10	39
2018	Science and technology	7	33	36	22	0	0	3	41	22	23
2018	Legal services	23	39	31	4	3	0	0	62	6	50
2018	Administration and operations	26	33	27	9	4	1	0	59	13	165
2018	Human resources	25	21	41	13	0	0	0	46	13	41
2018	Financial management	19	42	30	7	2	0	0	61	8	61
2018	Information management	20	51	21	4	4	0	0	71	8	21
2018	Information technology	24	42	19	13	2	0	0	66	15	43
2018	Policy	17	23	30	14	16	0	0	40	30	71
2018	Project management	12	40	33	12	2	0	0	52	15	35
2018	Other services to the public	14	32	49	0	5	0	0	45	5	29
2018	None of the above	17	33	33	11	5	0	0	50	16	54
2017	Client contact centre	21	34	31	14	0	0	0	55	14	22
2017	Federal regulators	13	41	28	11	6	0	0	54	17	60
2017	Compliance, inspection and enforcement	9	38	45	7	0	0	0	48	7	41
2017	Communications or public affairs	10	32	33	16	8	0	1	42	24	61
2017	Access to information and privacy	21	26	40	12	0	0	0	47	12	26
2017	Science and technology	13	35	33	16	3	0	0	48	19	27
2017	Legal services	12	37	32	14	2	0	2	50	17	52
2017	Administration and operations	22	34	29	9	5	1	1	57	14	177
2017	Human resources	18	22	29	28	3	0	0	41	31	39
2017	Financial management	17	40	29	10	4	0	0	57	14	61
2017	Information management	27	33	26	10	5	0	0	60	14	21
2017	Information technology	14	32	37	15	2	0	0	46	17	51
2017	Policy	9	39	33	15	4	0	0	48	18	57
2017	Project management	2	36	41	14	6	0	0	38	20	41
2017	Other services to the public	20	11	59	0	7	4	0	32	7	25
2017	None of the above	11	36	36	9	8	0	0	47	17	51

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	9	49	18	13	0	0	30	21	28
2018	Federal regulators	11	18	40	19	12	0	0	30	30	60
2018	Compliance, inspection and enforcement	5	13	32	34	17	0	0	50	17	47
2018	Communications or public affairs	1	17	34	27	19	0	2	47	18	64
2018	Access to information and privacy	7	5	47	28	13	0	0	40	13	39
2018	Science and technology	11	14	38	27	10	0	0	37	25	23
2018	Legal services	3	11	41	22	24	0	0	46	14	49
2018	Administration and operations	7	13	40	19	21	1	0	40	20	165
2018	Human resources	9	13	46	18	15	0	0	33	22	42
2018	Financial management	4	16	46	17	17	0	0	34	20	60
2018	Information management	4	5	33	37	16	4	0	56	10	21
2018	Information technology	9	18	33	29	11	0	0	41	27	43
2018	Policy	20	16	35	16	13	0	0	29	36	72
2018	Project management	9	18	47	13	13	0	0	26	27	35
2018	Other services to the public	6	16	37	25	15	0	0	40	22	29
2018	None of the above	7	20	39	25	9	0	0	34	27	52
2017	Client contact centre	4	17	35	31	13	0	0	44	21	21
2017	Federal regulators	6	13	45	22	13	0	0	35	19	60
2017	Compliance, inspection and enforcement	0	12	48	32	9	0	0	40	12	41
2017	Communications or public affairs	7	26	32	23	12	0	0	36	33	61
2017	Access to information and privacy	12	7	34	29	18	0	0	47	20	26
2017	Science and technology	3	17	33	40	6	0	0	47	20	27
2017	Legal services	2	14	35	33	13	0	2	47	17	52
2017	Administration and operations	7	14	35	26	16	0	1	43	22	176
2017	Human resources	5	21	39	22	12	0	0	35	27	38
2017	Financial management	2	17	41	24	17	0	0	41	18	61
2017	Information management	10	14	33	16	27	0	0	43	24	21
2017	Information technology	2	16	47	23	8	2	2	32	19	51
2017	Policy	11	5	50	28	7	0	0	35	16	57
2017	Project management	9	21	47	18	5	0	0	22	30	41
2017	Other services to the public	4	24	44	20	4	4	0	25	29	25
2017	None of the above	7	23	36	18	13	2	0	32	31	51

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	25	27	6	0	14	0	62	7	28
2018	Federal regulators	31	46	15	6	0	2	0	78	7	61
2018	Compliance, inspection and enforcement	37	44	9	5	5	0	0	81	9	48
2018	Communications or public affairs	45	37	11	6	0	1	0	83	6	66
2018	Access to information and privacy	65	23	3	5	0	5	0	92	5	39
2018	Science and technology	26	26	39	5	0	3	0	54	6	23
2018	Legal services	53	22	6	10	5	4	0	79	16	50
2018	Administration and operations	46	33	8	5	4	3	0	82	10	164
2018	Human resources	42	28	16	8	0	7	0	75	8	42
2018	Financial management	48	40	7	3	0	1	0	89	3	61
2018	Information management	42	43	10	0	0	5	0	90	0	21
2018	Information technology	38	44	12	0	3	3	0	84	3	44
2018	Policy	31	31	18	18	1	1	0	63	19	72
2018	Project management	28	41	20	7	5	0	0	68	12	35
2018	Other services to the public	54	32	7	5	3	0	0	85	8	28
2018	None of the above	31	40	12	11	2	2	2	74	14	54
2017	Client contact centre	31	45	5	6	9	4	0	79	15	22
2017	Federal regulators	18	59	18	2	2	1	0	79	3	60
2017	Compliance, inspection and enforcement	49	26	10	5	3	7	0	80	8	41
2017	Communications or public affairs	27	39	16	12	6	0	0	66	18	61
2017	Access to information and privacy	58	34	4	5	0	0	0	91	5	25
2017	Science and technology	24	39	18	4	5	10	0	71	10	27
2017	Legal services	35	39	9	7	6	3	0	77	14	52
2017	Administration and operations	33	37	12	7	6	3	0	73	14	177
2017	Human resources	44	43	2	8	3	0	0	87	11	38
2017	Financial management	40	33	16	3	3	5	0	77	7	61
2017	Information management	27	48	16	0	5	4	0	78	5	21
2017	Information technology	38	37	10	8	0	6	0	81	8	51
2017	Policy	28	34	12	18	0	8	0	68	19	57
2017	Project management	18	32	14	19	14	2	0	51	34	41
2017	Other services to the public	34	28	23	7	0	3	4	68	8	25
2017	None of the above	34	28	16	9	8	3	2	65	17	51

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	30	21	4	10	6	0	62	15	28
2018	Federal regulators	18	35	26	15	5	2	0	54	20	61
2018	Compliance, inspection and enforcement	38	23	12	17	9	0	0	61	27	48
2018	Communications or public affairs	35	34	13	11	4	3	0	72	15	66
2018	Access to information and privacy	38	36	21	3	0	3	0	76	3	39
2018	Science and technology	29	30	16	5	14	5	0	62	21	23
2018	Legal services	44	22	6	15	9	4	0	69	25	50
2018	Administration and operations	40	30	13	7	4	5	0	75	12	164
2018	Human resources	32	42	17	7	0	2	0	75	7	42
2018	Financial management	43	28	13	13	0	3	0	73	14	61
2018	Information management	24	43	24	4	0	4	0	70	5	21
2018	Information technology	34	39	12	7	3	5	0	77	10	44
2018	Policy	24	35	9	19	14	0	0	59	33	72
2018	Project management	28	41	12	8	9	2	0	71	17	35
2018	Other services to the public	42	30	17	8	3	0	0	72	10	29
2018	None of the above	25	34	15	11	11	2	2	62	23	54
2017	Client contact centre	38	18	37	0	4	4	0	58	4	22
2017	Federal regulators	18	40	15	16	11	0	0	58	27	60
2017	Compliance, inspection and enforcement	32	38	14	5	8	2	0	72	14	41
2017	Communications or public affairs	19	40	9	13	18	2	0	60	32	61
2017	Access to information and privacy	23	40	21	16	0	0	0	63	16	26
2017	Science and technology	47	31	8	0	15	0	0	78	15	27
2017	Legal services	41	29	4	16	10	0	0	70	26	52
2017	Administration and operations	32	34	13	12	6	3	0	68	19	177
2017	Human resources	27	54	5	2	9	2	0	84	11	38
2017	Financial management	28	43	11	8	6	4	0	74	14	61
2017	Information management	36	44	16	0	0	4	0	84	0	21
2017	Information technology	28	42	25	0	2	3	0	72	2	51
2017	Policy	27	41	12	12	6	3	0	70	18	56
2017	Project management	10	46	16	5	23	0	0	56	28	41
2017	Other services to the public	37	25	34	4	0	0	0	62	4	25
2017	None of the above	26	32	14	18	6	4	0	61	25	51

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	36	17	9	6	4	0	28	72	28
2018	Federal regulators	28	34	13	16	5	3	0	29	71	61
2018	Compliance, inspection and enforcement	34	33	12	13	6	2	0	35	65	48
2018	Communications or public affairs	32	38	14	6	10	0	0	32	68	66
2018	Access to information and privacy	51	28	8	8	5	0	0	51	49	39
2018	Science and technology	21	35	17	16	0	11	0	24	76	23
2018	Legal services	37	27	14	8	9	4	0	38	62	50
2018	Administration and operations	31	24	19	9	9	5	2	33	67	164
2018	Human resources	38	26	19	13	2	0	2	39	61	42
2018	Financial management	31	32	20	9	5	2	2	32	68	61
2018	Information management	28	44	19	4	5	0	0	28	72	21
2018	Information technology	51	27	8	6	7	0	0	51	49	44
2018	Policy	28	19	22	16	11	5	0	29	71	72
2018	Project management	40	35	13	5	8	0	0	40	60	35
2018	Other services to the public	23	19	23	27	6	3	0	23	77	29
2018	None of the above	27	27	29	12	1	4	0	28	72	53
2017	Client contact centre	31	37	14	9	4	4	0	33	67	22
2017	Federal regulators	26	37	16	10	10	2	0	26	74	60
2017	Compliance, inspection and enforcement	33	21	20	12	8	5	0	35	65	41
2017	Communications or public affairs	28	23	22	11	10	3	3	30	70	61
2017	Access to information and privacy	41	36	14	9	0	0	0	41	59	26
2017	Science and technology	32	30	16	8	8	2	4	35	65	27
2017	Legal services	31	34	11	13	8	4	0	32	68	52
2017	Administration and operations	31	30	18	8	11	1	1	31	69	177
2017	Human resources	46	19	10	7	16	2	0	47	53	39
2017	Financial management	37	29	14	10	7	0	3	38	62	61
2017	Information management	48	23	15	10	0	0	4	50	50	21
2017	Information technology	41	30	16	6	3	2	2	42	58	51
2017	Policy	24	17	27	15	13	5	0	25	75	56
2017	Project management	16	34	17	2	21	3	7	18	82	41
2017	Other services to the public	37	10	23	7	18	0	4	39	61	25
2017	None of the above	34	17	33	7	10	0	0	34	66	51

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	20	19
2018	Federal regulators	26	42
2018	Compliance, inspection and enforcement	24	31
2018	Communications or public affairs	22	46
2018	Access to information and privacy	42	19
2018	Science and technology	29	15
2018	Legal services	20	29
2018	Administration and operations	29	102
2018	Human resources	19	25
2018	Financial management	24	40
2018	Information management	19	15
2018	Information technology	25	22
2018	Policy	25	49
2018	Project management	38	22
2018	Other services to the public	14	21
2018	None of the above	18	36
2017	Client contact centre	58	14
2017	Federal regulators	31	42
2017	Compliance, inspection and enforcement	21	25
2017	Communications or public affairs	33	38
2017	Access to information and privacy	18	15
2017	Science and technology	31	16
2017	Legal services	26	32
2017	Administration and operations	19	118
2017	Human resources	43	19
2017	Financial management	34	37
2017	Information management	32	10
2017	Information technology	20	27
2017	Policy	20	40
2017	Project management	18	31
2017	Other services to the public	42	15
2017	None of the above	26	34

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	8	19
2018	Federal regulators	38	42
2018	Compliance, inspection and enforcement	21	31
2018	Communications or public affairs	43	46
2018	Access to information and privacy	42	19
2018	Science and technology	40	15
2018	Legal services	47	29
2018	Administration and operations	42	102
2018	Human resources	26	25
2018	Financial management	28	40
2018	Information management	36	15
2018	Information technology	27	22
2018	Policy	37	49
2018	Project management	30	22
2018	Other services to the public	34	21
2018	None of the above	29	35
2017	Client contact centre	7	14
2017	Federal regulators	46	42
2017	Compliance, inspection and enforcement	35	25
2017	Communications or public affairs	36	38
2017	Access to information and privacy	33	15
2017	Science and technology	15	16
2017	Legal services	33	32
2017	Administration and operations	30	118
2017	Human resources	38	19
2017	Financial management	40	37
2017	Information management	31	10
2017	Information technology	11	27
2017	Policy	46	40
2017	Project management	39	31
2017	Other services to the public	37	15
2017	None of the above	36	34

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	13	19
2018	Federal regulators	17	42
2018	Compliance, inspection and enforcement	24	31
2018	Communications or public affairs	22	46
2018	Access to information and privacy	26	19
2018	Science and technology	37	15
2018	Legal services	28	29
2018	Administration and operations	25	102
2018	Human resources	31	25
2018	Financial management	22	40
2018	Information management	23	15
2018	Information technology	21	22
2018	Policy	31	49
2018	Project management	12	22
2018	Other services to the public	25	21
2018	None of the above	29	35
2017	Client contact centre	6	14
2017	Federal regulators	17	42
2017	Compliance, inspection and enforcement	4	25
2017	Communications or public affairs	16	38
2017	Access to information and privacy	11	15
2017	Science and technology	20	16
2017	Legal services	5	32
2017	Administration and operations	18	118
2017	Human resources	28	19
2017	Financial management	25	37
2017	Information management	8	10
2017	Information technology	20	27
2017	Policy	35	40
2017	Project management	16	31
2017	Other services to the public	18	15
2017	None of the above	16	34

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	22	19
2018	Federal regulators	36	42
2018	Compliance, inspection and enforcement	33	31
2018	Communications or public affairs	34	46
2018	Access to information and privacy	48	19
2018	Science and technology	29	15
2018	Legal services	36	29
2018	Administration and operations	44	102
2018	Human resources	42	25
2018	Financial management	32	40
2018	Information management	33	15
2018	Information technology	18	22
2018	Policy	49	49
2018	Project management	44	22
2018	Other services to the public	42	21
2018	None of the above	33	35
2017	Client contact centre	37	14
2017	Federal regulators	31	42
2017	Compliance, inspection and enforcement	49	25
2017	Communications or public affairs	43	38
2017	Access to information and privacy	57	15
2017	Science and technology	0	16
2017	Legal services	38	32
2017	Administration and operations	41	118
2017	Human resources	48	19
2017	Financial management	32	37
2017	Information management	23	10
2017	Information technology	27	27
2017	Policy	44	40
2017	Project management	47	31
2017	Other services to the public	25	15
2017	None of the above	27	34

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	9	19
2018	Federal regulators	5	42
2018	Compliance, inspection and enforcement	3	31
2018	Communications or public affairs	8	46
2018	Access to information and privacy	15	19
2018	Science and technology	0	15
2018	Legal services	13	29
2018	Administration and operations	5	102
2018	Human resources	13	25
2018	Financial management	5	40
2018	Information management	0	15
2018	Information technology	23	22
2018	Policy	14	49
2018	Project management	8	22
2018	Other services to the public	0	21
2018	None of the above	3	35
2017	Client contact centre	8	14
2017	Federal regulators	6	42
2017	Compliance, inspection and enforcement	5	25
2017	Communications or public affairs	5	38
2017	Access to information and privacy	0	15
2017	Science and technology	5	16
2017	Legal services	0	32
2017	Administration and operations	8	118
2017	Human resources	10	19
2017	Financial management	0	37
2017	Information management	9	10
2017	Information technology	11	27
2017	Policy	2	40
2017	Project management	10	31
2017	Other services to the public	5	15
2017	None of the above	3	34

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	32	19
2018	Federal regulators	50	42
2018	Compliance, inspection and enforcement	32	31
2018	Communications or public affairs	32	46
2018	Access to information and privacy	37	19
2018	Science and technology	16	15
2018	Legal services	37	29
2018	Administration and operations	30	102
2018	Human resources	57	25
2018	Financial management	27	40
2018	Information management	19	15
2018	Information technology	14	22
2018	Policy	44	49
2018	Project management	21	22
2018	Other services to the public	33	21
2018	None of the above	30	35

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	40	19
2018	Federal regulators	38	42
2018	Compliance, inspection and enforcement	41	31
2018	Communications or public affairs	33	46
2018	Access to information and privacy	32	19
2018	Science and technology	41	15
2018	Legal services	49	29
2018	Administration and operations	31	102
2018	Human resources	40	25
2018	Financial management	28	40
2018	Information management	59	15
2018	Information technology	47	22
2018	Policy	33	49
2018	Project management	31	22
2018	Other services to the public	53	21
2018	None of the above	33	35
2017	Client contact centre	20	14
2017	Federal regulators	47	42
2017	Compliance, inspection and enforcement	49	25
2017	Communications or public affairs	25	38
2017	Access to information and privacy	25	15
2017	Science and technology	62	16
2017	Legal services	49	32
2017	Administration and operations	45	118
2017	Human resources	43	19
2017	Financial management	47	37
2017	Information management	30	10
2017	Information technology	51	27
2017	Policy	51	40
2017	Project management	48	31
2017	Other services to the public	44	15
2017	None of the above	55	34

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Client contact centre	7	76	9	0	5	4	19
2018	Federal regulators	7	47	17	12	5	12	41
2018	Compliance, inspection and enforcement	3	47	21	12	5	12	28
2018	Communications or public affairs	5	49	17	11	4	14	43
2018	Access to information and privacy	0	61	23	5	5	5	18
2018	Science and technology	14	41	45	0	0	0	14
2018	Legal services	3	36	41	0	7	13	28
2018	Administration and operations	6	45	18	10	3	18	92
2018	Human resources	0	51	8	20	0	22	24
2018	Financial management	3	46	27	10	5	8	37
2018	Information management	13	40	35	7	0	5	15
2018	Information technology	6	70	0	4	11	10	21
2018	Policy	2	23	26	18	16	16	46
2018	Project management	5	39	16	19	4	17	21
2018	Other services to the public	10	45	32	0	0	13	20
2018	None of the above	6	54	19	10	6	5	34
2017	Client contact centre	6	46	12	14	6	16	14
2017	Federal regulators	12	58	14	4	2	9	42
2017	Compliance, inspection and enforcement	0	64	21	4	4	8	25
2017	Communications or public affairs	4	65	18	0	2	11	37
2017	Access to information and privacy	6	94	0	0	0	0	15
2017	Science and technology	0	53	35	5	0	7	16
2017	Legal services	7	52	15	13	3	9	33
2017	Administration and operations	15	50	13	7	3	12	113
2017	Human resources	24	32	10	0	0	34	18
2017	Financial management	9	63	14	9	5	0	37
2017	Information management	12	69	8	0	0	12	10
2017	Information technology	4	81	11	4	0	0	27
2017	Policy	5	44	25	7	2	16	40
2017	Project management	6	45	13	11	14	11	29
2017	Other services to the public	0	64	19	0	0	16	15
2017	None of the above	3	47	11	14	0	24	32

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	38	62	19
2018	Federal regulators	45	55	42
2018	Compliance, inspection and enforcement	31	69	30
2018	Communications or public affairs	35	65	46
2018	Access to information and privacy	47	53	19
2018	Science and technology	44	56	15
2018	Legal services	31	69	29
2018	Administration and operations	35	65	101
2018	Human resources	33	67	25
2018	Financial management	45	55	40
2018	Information management	39	61	15
2018	Information technology	50	50	22
2018	Policy	36	64	49
2018	Project management	51	49	22
2018	Other services to the public	32	68	22
2018	None of the above	44	56	36

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	17	15	0	18	0	19	59	23	18
2018	Federal regulators	26	35	15	10	12	0	3	63	22	41
2018	Compliance, inspection and enforcement	15	25	24	17	12	3	3	43	31	31
2018	Communications or public affairs	40	20	6	15	12	0	7	65	29	46
2018	Access to information and privacy	41	32	0	0	22	0	5	77	23	19
2018	Science and technology	38	26	8	8	16	0	4	67	25	15
2018	Legal services	19	31	14	7	9	8	13	63	20	29
2018	Administration and operations	37	28	10	10	10	0	5	68	21	101
2018	Human resources	60	16	9	11	0	0	4	79	12	25
2018	Financial management	46	19	6	18	5	0	5	69	25	40
2018	Information management	54	19	21	0	0	0	6	78	0	15
2018	Information technology	37	45	15	0	4	0	0	81	4	22
2018	Policy	19	16	14	22	17	4	7	40	44	49
2018	Project management	22	56	12	9	0	0	0	79	9	22
2018	Other services to the public	37	24	9	9	12	0	9	67	23	22
2018	None of the above	32	40	15	10	0	0	4	75	10	36
2017	Client contact centre	34	8	29	14	0	0	14	50	16	14
2017	Federal regulators	38	28	7	14	7	0	7	71	22	43
2017	Compliance, inspection and enforcement	23	36	8	7	21	4	0	62	29	25
2017	Communications or public affairs	26	34	7	16	8	0	9	66	26	38
2017	Access to information and privacy	31	52	5	0	6	0	6	88	7	15
2017	Science and technology	31	23	28	12	7	0	0	53	19	16
2017	Legal services	31	29	7	11	10	0	12	68	24	34
2017	Administration and operations	25	20	15	13	13	3	10	52	31	118
2017	Human resources	39	40	4	5	5	0	7	84	11	20
2017	Financial management	51	35	3	3	2	0	6	92	5	37
2017	Information management	58	0	9	12	9	0	12	66	24	10
2017	Information technology	43	31	3	3	8	4	7	84	13	28
2017	Policy	20	27	7	26	13	0	7	51	42	40
2017	Project management	25	25	7	16	20	0	7	54	39	31
2017	Other services to the public	47	17	12	10	14	0	0	64	24	15
2017	None of the above	36	8	19	12	17	0	9	47	32	34

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	13	9	18	17	0	36	31	55	19
2018	Federal regulators	7	14	22	7	20	5	24	31	38	41
2018	Compliance, inspection and enforcement	3	6	12	18	42	3	15	11	74	31
2018	Communications or public affairs	13	21	7	10	24	4	20	45	46	46
2018	Access to information and privacy	5	21	5	5	27	11	26	41	51	19
2018	Science and technology	13	23	40	0	8	0	17	43	10	15
2018	Legal services	6	3	14	20	31	11	14	13	69	29
2018	Administration and operations	12	18	14	14	34	1	8	32	52	101
2018	Human resources	4	8	8	21	27	0	33	17	71	25
2018	Financial management	7	7	6	13	42	3	23	19	73	40
2018	Information management	6	7	21	31	21	0	14	15	60	15
2018	Information technology	9	24	15	9	17	5	20	44	36	22
2018	Policy	4	9	18	17	45	6	0	15	66	49
2018	Project management	13	31	4	23	16	0	13	51	45	22
2018	Other services to the public	9	9	18	14	36	5	9	21	58	22
2018	None of the above	8	14	9	10	35	0	25	29	60	36
2017	Client contact centre	0	14	21	8	37	0	20	17	56	14
2017	Federal regulators	7	18	9	15	24	5	21	35	53	43
2017	Compliance, inspection and enforcement	0	18	13	9	45	7	7	21	63	25
2017	Communications or public affairs	4	11	10	10	40	4	20	20	67	38
2017	Access to information and privacy	6	25	11	0	0	0	57	73	0	15
2017	Science and technology	12	33	28	5	17	0	5	48	23	16
2017	Legal services	0	10	8	12	28	15	27	17	69	34
2017	Administration and operations	8	6	14	16	38	3	14	18	65	118
2017	Human resources	11	5	0	16	31	0	37	25	75	20
2017	Financial management	2	13	15	11	30	3	26	21	58	37
2017	Information management	10	20	19	9	20	0	21	38	38	10
2017	Information technology	6	15	11	8	32	12	17	29	55	28
2017	Policy	2	2	7	20	47	4	18	6	86	40
2017	Project management	0	7	8	15	52	0	19	8	82	30
2017	Other services to the public	0	17	20	14	37	0	11	19	58	15
2017	None of the above	12	10	12	15	35	6	9	27	59	34

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	50	11	14	0	16	0	10	67	18	28
2018	Federal regulators	61	15	8	7	3	2	5	80	11	61
2018	Compliance, inspection and enforcement	46	18	23	2	2	2	7	71	5	47
2018	Communications or public affairs	49	11	17	10	7	1	5	64	19	65
2018	Access to information and privacy	30	15	17	13	13	0	13	51	29	39
2018	Science and technology	45	22	9	0	0	5	18	89	0	23
2018	Legal services	40	18	22	6	0	0	15	68	7	50
2018	Administration and operations	48	15	9	9	12	1	5	67	23	164
2018	Human resources	41	11	17	7	17	0	7	56	26	42
2018	Financial management	55	11	13	10	5	0	6	70	16	60
2018	Information management	34	21	4	14	19	4	4	60	35	21
2018	Information technology	56	18	6	7	4	2	6	81	13	44
2018	Policy	44	14	16	11	7	4	3	62	20	71
2018	Project management	41	18	13	5	10	3	11	69	17	35
2018	Other services to the public	44	11	10	18	6	0	12	62	27	29
2018	None of the above	51	14	9	10	8	2	6	70	20	54

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Micro-organizations combined by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting