2018 Public Service Employee Survey Results for Micro-organizations combined by Question 78. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 35 31 19 7 3 3 2 69 11 34
2018 IS-04 30 15 29 15 0 10 0 51 17 10
2017 IS 37 34 10 11 6 0 3 72 17 33
2017 IS-04 17 50 18 8 0 0 7 72 9 12
2014 IS 53 18 11 13 2 0 2 73 16 45
2014 IS-03 42 25 25 8 0 0 0 67 8 12
2014 IS-04 56 17 6 17 6 0 0 72 22 18
2011 IS 32 39 12 3 12 0 4 73 15 52
2011 IS-04 29 40 5 7 15 0 5 72 23 20
2008 IS 28 44 8 4 12 0 4 75 17 25
2008 IS-04 30 50 10 0 0 0 10 89 0 10

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 51 36 2 8 2 0 0 87 10 34
2018 IS-04 48 44 8 0 0 0 0 92 0 10
2017 IS 49 31 11 6 3 0 0 80 9 33
2017 IS-04 61 27 12 0 0 0 0 88 0 12
2014 IS 49 31 9 4 7 0 0 80 11 45
2014 IS-03 50 33 8 8 0 0 0 83 8 12
2014 IS-04 50 22 17 6 6 0 0 72 11 18
2011 IS 49 31 2 15 4 0 0 80 19 53
2011 IS-04 43 20 4 24 9 0 0 63 33 21
2008 IS 40 44 4 12 0 0 0 84 12 25
2008 IS-04 20 70 0 10 0 0 0 90 10 10

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 49 31 4 11 5 0 0 80 16 33
2017 IS 47 35 7 9 2 0 0 82 11 33
2017 IS-04 58 30 12 0 0 0 0 88 0 12
2014 IS 53 31 7 9 0 0 0 84 9 45
2014 IS-03 50 42 0 8 0 0 0 92 8 12
2014 IS-04 56 22 11 11 0 0 0 78 11 18
2011 IS 58 34 0 6 2 0 0 92 8 53
2011 IS-04 41 38 0 16 5 0 0 79 21 21
2008 IS 56 36 0 8 0 0 0 92 8 25
2008 IS-04 50 50 0 0 0 0 0 100 0 10

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 71 20 2 2 5 0 0 90 8 34
2018 IS-04 69 23 8 0 0 0 0 92 0 10
2017 IS 46 31 3 10 10 0 0 77 20 33
2017 IS-04 59 12 10 10 10 0 0 71 20 12
2014 IS 51 24 11 7 4 0 2 77 11 45
2014 IS-03 42 25 17 17 0 0 0 67 17 12
2014 IS-04 50 22 11 0 11 0 6 76 12 18
2011 IS 45 32 7 15 0 0 2 78 15 53
2011 IS-04 50 27 9 10 0 0 4 81 10 21

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 45 27 13 10 5 0 0 72 15 33
2017 IS 27 45 6 13 9 0 0 72 22 33
2017 IS-04 33 53 0 13 0 0 0 87 13 12
2014 IS 36 38 11 13 2 0 0 73 16 45
2014 IS-03 50 25 0 25 0 0 0 75 25 12
2014 IS-04 22 44 22 11 0 0 0 67 11 18
2011 IS 35 20 13 23 10 0 0 54 33 53
2011 IS-04 19 31 9 21 20 0 0 50 41 21
2008 IS 32 48 4 12 4 0 0 80 16 25
2008 IS-04 30 50 10 10 0 0 0 80 10 10

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 49 31 8 5 8 0 0 80 12 34
2018 IS-04 41 15 29 8 8 0 0 56 15 10
2017 IS 28 49 3 5 15 0 0 77 20 33
2017 IS-04 42 52 0 6 0 0 0 94 6 12
2014 IS 40 33 4 16 4 0 2 75 20 45
2014 IS-03 42 33 17 8 0 0 0 75 8 12
2014 IS-04 44 22 0 22 6 0 6 71 29 18
2011 IS 24 38 2 20 15 0 0 63 36 53
2011 IS-04 23 38 4 14 21 0 0 61 35 21

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 31 44 7 16 2 0 0 75 18 34
2018 IS-04 30 41 13 15 0 0 0 71 15 10
2017 IS 20 51 8 9 12 0 0 71 21 33
2017 IS-04 25 51 15 8 0 0 0 76 8 12

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 46 37 9 5 3 0 0 84 8 34
2018 IS-04 48 44 0 8 0 0 0 92 8 10
2017 IS 31 49 3 8 9 0 0 80 17 33
2017 IS-04 43 50 0 7 0 0 0 93 7 12
2014 IS 58 27 7 2 4 0 2 86 7 45
2014 IS-03 58 33 0 0 8 0 0 92 8 12
2014 IS-04 56 28 11 0 0 0 6 88 0 18
2011 IS 44 35 8 10 3 0 0 79 13 53
2011 IS-04 47 28 9 16 0 0 0 75 16 21
2008 IS 40 52 4 4 0 0 0 92 4 25
2008 IS-04 40 40 10 10 0 0 0 80 10 10

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 45 31 8 8 8 0 0 76 16 34
2018 IS-04 41 31 29 0 0 0 0 71 0 10
2017 IS 32 43 5 6 15 0 0 75 20 33
2017 IS-04 33 53 6 7 0 0 0 87 7 12

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 44 37 12 5 2 0 0 81 8 34
2018 IS-04 24 55 21 0 0 0 0 79 0 10
2017 IS 27 53 8 6 6 0 0 80 12 33
2017 IS-04 33 53 6 7 0 0 0 87 7 12
2014 IS 60 24 9 4 2 0 0 84 7 45
2014 IS-03 67 8 17 8 0 0 0 75 8 12
2014 IS-04 56 39 6 0 0 0 0 94 0 18
2011 IS 61 29 5 2 4 0 0 89 6 53
2011 IS-04 51 35 5 5 4 0 0 86 9 21

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 53 28 6 2 11 0 0 81 13 34
2018 IS-04 38 49 13 0 0 0 0 87 0 10
2017 IS 31 39 3 21 5 0 0 71 26 33
2017 IS-04 33 50 10 7 0 0 0 83 7 12
2014 IS 33 49 2 13 2 0 0 82 16 45
2014 IS-03 17 75 0 8 0 0 0 92 8 12
2014 IS-04 39 39 6 17 0 0 0 78 17 18
2011 IS 29 42 9 11 10 0 0 71 21 53
2011 IS-04 24 42 9 14 11 0 0 66 25 21

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 50 32 0 10 8 0 0 82 18 34
2018 IS-04 46 47 0 8 0 0 0 92 8 10
2017 IS 33 46 3 6 12 0 0 79 18 33
2017 IS-04 26 66 7 0 0 0 0 93 0 12
2014 IS 44 29 13 7 4 0 2 75 11 45
2014 IS-03 33 42 17 0 8 0 0 75 8 12
2014 IS-04 50 17 17 11 0 0 6 71 12 18

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 44 21 11 16 8 0 0 66 23 34
2018 IS-04 41 15 29 8 8 0 0 56 15 10
2017 IS 23 54 12 10 2 0 0 76 12 33
2017 IS-04 15 68 7 10 0 0 0 83 10 12
2014 IS 47 33 7 7 4 0 2 82 11 45
2014 IS-03 42 42 8 8 0 0 0 83 8 12
2014 IS-04 44 28 11 6 6 0 6 76 12 18
2011 IS 34 37 10 14 2 2 0 73 16 53
2011 IS-04 37 25 13 21 5 0 0 61 25 21

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 51 21 9 12 8 0 0 71 19 34
2018 IS-04 41 15 23 21 0 0 0 56 21 10
2017 IS 27 47 15 3 9 0 0 73 12 33
2017 IS-04 33 41 25 0 0 0 0 75 0 12
2014 IS 47 31 9 11 2 0 0 78 13 45
2014 IS-03 50 42 0 8 0 0 0 92 8 12
2014 IS-04 50 17 17 17 0 0 0 67 17 18
2011 IS 41 29 9 15 6 0 0 69 21 53
2011 IS-04 36 29 5 14 16 0 0 65 30 21
2008 IS 28 48 12 12 0 0 0 76 12 25
2008 IS-04 20 60 10 10 0 0 0 80 10 10

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 57 22 15 6 0 0 0 79 6 34
2018 IS-04 69 8 23 0 0 0 0 77 0 10
2017 IS 47 27 26 0 0 0 0 74 0 33
2017 IS-04 47 36 17 0 0 0 0 83 0 12
2014 IS 51 29 11 2 4 0 2 82 7 45
2014 IS-03 58 25 17 0 0 0 0 83 0 12
2014 IS-04 44 33 6 0 11 0 6 82 12 18
2011 IS 32 41 17 4 5 0 0 73 10 53
2011 IS-04 45 30 14 6 4 0 0 75 10 21
2008 IS 24 40 32 0 4 0 0 64 4 25
2008 IS-04 40 30 30 0 0 0 0 70 0 10

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 10 16 24 26 23 0 0 49 26 34
2018 IS-04 8 15 29 39 9 0 0 48 23 10
2017 IS 11 21 29 25 11 0 3 37 33 33
2017 IS-04 0 34 41 13 12 0 0 25 34 12
2014 IS 9 22 33 16 13 0 7 31 33 45
2014 IS-03 0 33 33 25 8 0 0 33 33 12
2014 IS-04 11 22 39 0 11 0 17 13 40 18
2011 IS 11 29 34 19 6 0 2 25 40 51
2011 IS-04 17 33 13 28 9 0 0 37 50 21
2008 IS 12 28 36 20 4 0 0 24 40 25
2008 IS-04 10 30 40 20 0 0 0 20 40 10

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 10 15 19 24 32 0 0 56 25 34
2018 IS-04 8 23 15 31 23 0 0 54 31 10
2017 IS 14 12 29 25 15 2 3 42 27 33
2017 IS-04 15 0 46 27 12 0 0 39 15 12
2014 IS 7 13 24 20 29 0 7 52 21 45
2014 IS-03 0 8 33 25 33 0 0 58 8 12
2014 IS-04 6 22 17 17 22 0 17 47 33 18
2011 IS 14 13 35 14 22 0 2 36 28 51
2011 IS-04 31 14 14 24 17 0 0 41 45 21
2008 IS 20 24 8 36 4 8 0 43 48 25
2008 IS-04 10 30 10 40 0 10 0 44 44 10

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 5 14 19 32 29 0 0 61 19 33
2017 IS 8 18 18 28 25 0 3 54 27 33
2017 IS-04 0 28 18 30 25 0 0 55 28 12
2014 IS 0 11 20 24 40 0 4 67 12 45
2014 IS-03 0 8 25 42 25 0 0 67 8 12
2014 IS-04 0 17 22 17 33 0 11 56 19 18
2011 IS 19 12 35 20 10 0 4 32 32 52
2011 IS-04 27 9 27 24 13 0 0 37 36 21
2008 IS 20 4 36 24 12 4 0 38 25 25
2008 IS-04 30 10 50 0 0 10 0 0 44 10

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 9 8 20 33 30 0 0 63 17 34
2018 IS-04 23 8 0 60 9 0 0 69 31 10
2017 IS 13 13 30 16 25 0 3 42 26 32
2017 IS-04 11 20 35 13 21 0 0 35 30 11
2014 IS 4 16 27 27 22 0 4 51 21 45
2014 IS-03 0 17 33 33 17 0 0 50 17 12
2014 IS-04 0 22 33 17 17 0 11 38 25 18
2011 IS 15 22 29 21 12 0 0 34 37 52
2011 IS-04 11 11 33 31 15 0 0 45 22 21
2008 IS 24 16 28 28 4 0 0 32 40 25
2008 IS-04 10 20 50 20 0 0 0 20 30 10

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 10 13 15 37 20 0 5 60 24 34
2018 IS-04 15 0 0 39 30 0 15 82 18 10
2017 IS 18 16 21 19 20 0 8 42 36 33
2017 IS-04 16 27 16 21 19 0 0 41 43 12
2014 IS 13 20 22 13 22 0 9 39 37 45
2014 IS-03 17 33 8 17 25 0 0 42 50 12
2014 IS-04 11 22 17 17 17 0 17 40 40 18
2011 IS 27 25 17 21 9 0 2 31 52 52
2011 IS-04 31 14 20 27 9 0 0 36 44 21
2008 IS 12 36 36 8 8 0 0 16 48 25
2008 IS-04 0 40 40 10 10 0 0 20 40 10

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 10 12 11 25 37 5 0 66 23 34
2018 IS-04 15 15 0 39 23 8 0 67 33 10
2017 IS 9 13 24 14 31 3 6 50 24 33
2017 IS-04 0 18 44 6 33 0 0 39 18 12
2014 IS 4 16 9 29 33 0 9 68 22 45
2014 IS-03 8 17 0 50 25 0 0 75 25 12
2014 IS-04 0 17 17 17 33 0 17 60 20 18
2011 IS 6 17 25 23 19 0 10 46 26 52
2011 IS-04 16 14 26 35 9 0 0 44 30 21
2008 IS 16 8 32 24 8 8 4 36 27 25
2008 IS-04 20 0 20 40 0 20 0 50 25 10

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 5 7 18 36 33 0 0 69 13 34
2018 IS-04 0 8 38 31 23 0 0 54 8 10
2017 IS 12 5 15 25 26 6 10 61 21 33
2017 IS-04 10 0 8 45 28 10 0 80 11 12
2014 IS 7 13 13 27 31 0 9 63 22 45
2014 IS-03 17 17 8 25 25 0 8 55 36 12
2014 IS-04 0 17 17 28 28 0 11 63 19 18
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 33 19 28 6 5 6 2 57 12 34
2018 IS-04 17 15 60 0 0 0 8 35 0 10
2017 IS 30 17 26 6 15 0 6 50 23 33
2017 IS-04 31 13 47 0 0 0 8 49 0 12
2014 IS 38 20 9 18 11 0 4 60 30 45
2014 IS-03 33 33 8 0 17 0 8 73 18 12
2014 IS-04 33 11 11 22 17 0 6 47 41 18

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 56 23 10 8 2 0 0 79 11 34
2018 IS-04 46 31 13 10 0 0 0 76 10 10
2017 IS 39 38 12 2 9 0 0 77 11 33
2017 IS-04 39 55 6 0 0 0 0 94 0 12
2014 IS 56 18 2 18 7 0 0 73 24 45
2014 IS-03 67 17 0 8 8 0 0 83 17 12
2014 IS-04 56 17 0 17 11 0 0 72 28 18

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 23 10 20 11 12 20 4 43 30 33
2017 IS 6 19 22 14 15 17 8 32 39 33
2017 IS-04 7 22 29 6 10 26 0 40 21 12
2014 IS 24 11 13 22 9 16 4 44 39 45
2014 IS-03 25 0 8 0 17 42 8 50 33 12
2014 IS-04 17 11 17 28 11 11 6 33 47 18

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 59 31 5 2 2 0 0 91 5 33
2017 IS 48 29 10 3 9 0 0 78 13 33
2017 IS-04 65 26 10 0 0 0 0 90 0 12
2014 IS 47 27 4 20 2 0 0 73 22 45
2014 IS-03 67 17 8 8 0 0 0 83 8 12
2014 IS-04 33 28 6 28 6 0 0 61 33 18

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 60 32 2 3 2 0 0 92 5 34
2018 IS-04 71 29 0 0 0 0 0 100 0 10
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 52 32 5 5 7 0 0 84 11 34
2018 IS-04 50 27 0 8 15 0 0 77 23 10
2017 IS 33 35 13 11 8 0 0 68 18 33
2017 IS-04 41 41 7 10 0 0 0 82 10 12
2014 IS 47 38 4 11 0 0 0 84 11 45
2014 IS-03 50 50 0 0 0 0 0 100 0 12
2014 IS-04 44 39 11 6 0 0 0 83 6 18
2011 IS 35 33 6 21 5 0 0 68 26 53
2011 IS-04 34 34 8 14 9 0 0 69 23 21
2008 IS 20 32 20 20 4 4 0 54 25 25
2008 IS-04 10 30 30 30 0 0 0 40 30 10

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 56 25 0 9 7 3 0 84 16 34
2018 IS-04 64 29 0 0 8 0 0 92 8 10
2017 IS 33 32 20 6 6 3 0 67 12 33
2017 IS-04 42 49 10 0 0 0 0 90 0 12
2014 IS 53 38 2 7 0 0 0 91 7 45
2014 IS-03 75 25 0 0 0 0 0 100 0 12
2014 IS-04 44 39 6 11 0 0 0 83 11 18
2011 IS 44 31 5 11 4 4 0 78 16 53
2011 IS-04 34 42 9 5 6 4 0 79 12 21
2008 IS 20 36 8 16 12 8 0 61 30 25
2008 IS-04 10 30 10 30 10 10 0 44 44 10

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 55 33 0 5 7 0 0 88 12 34
2018 IS-04 46 39 0 15 0 0 0 85 15 10
2017 IS 36 29 16 13 6 0 0 65 19 33
2017 IS-04 34 48 8 0 10 0 0 82 10 12
2014 IS 49 38 9 4 0 0 0 87 4 45
2014 IS-03 58 33 8 0 0 0 0 92 0 12
2014 IS-04 39 44 11 6 0 0 0 83 6 18
2011 IS 38 29 14 13 5 0 0 68 18 53
2011 IS-04 30 36 14 16 4 0 0 66 20 21
2008 IS 16 36 16 20 12 0 0 52 32 25
2008 IS-04 10 40 10 30 10 0 0 50 40 10

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 69 21 8 0 2 0 0 90 2 34
2018 IS-04 71 21 8 0 0 0 0 92 0 10
2017 IS 48 35 12 3 3 0 0 82 6 33
2017 IS-04 81 10 10 0 0 0 0 90 0 12

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 53 26 0 12 9 0 0 79 21 34
2018 IS-04 56 29 0 0 15 0 0 85 15 10
2017 IS 31 26 15 22 6 0 0 57 27 32
2017 IS-04 36 23 21 20 0 0 0 59 20 11
2014 IS 56 36 7 2 0 0 0 91 2 45
2014 IS-03 58 33 8 0 0 0 0 92 0 12
2014 IS-04 50 39 11 0 0 0 0 89 0 18
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 41 18 7 0 7 0 28 81 10 11
2014 IS 25 42 0 0 0 8 25 100 0 12

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 49 17 15 14 5 0 0 66 19 34
2018 IS-04 30 8 33 29 0 0 0 38 29 10
2017 IS 24 39 10 10 18 0 0 63 27 33
2017 IS-04 22 32 10 10 27 0 0 54 36 12
2014 IS 31 36 9 11 7 7 0 71 19 45
2014 IS-03 33 33 8 8 0 17 0 80 10 12
2014 IS-04 28 28 11 17 17 0 0 56 33 18
2011 IS 30 30 13 10 11 5 0 64 22 53
2011 IS-04 25 38 14 10 10 4 0 66 20 21

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 46 31 8 11 5 0 0 76 16 34
2018 IS-04 23 31 18 29 0 0 0 53 29 10
2017 IS 31 32 13 10 14 0 0 63 24 33
2017 IS-04 22 42 10 12 15 0 0 64 27 12
2014 IS 29 42 13 11 4 0 0 71 16 45
2014 IS-03 42 42 8 8 0 0 0 83 8 12
2014 IS-04 22 39 11 17 11 0 0 61 28 18
2011 IS 14 47 8 9 19 3 0 63 29 53
2011 IS-04 4 48 9 15 19 4 0 55 36 21
2008 IS 16 32 16 12 24 0 0 48 36 25
2008 IS-04 0 60 10 10 20 0 0 60 30 10

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 36 14 20 5 0 0 61 25 34
2018 IS-04 0 33 21 46 0 0 0 33 46 10
2017 IS 19 35 17 18 11 0 0 54 29 33
2017 IS-04 8 38 29 18 7 0 0 46 25 12
2014 IS 31 29 18 16 4 2 0 61 20 45
2014 IS-03 42 25 25 8 0 0 0 67 8 12
2014 IS-04 22 28 17 22 11 0 0 50 33 18
2011 IS 14 39 10 17 15 5 0 56 33 53
2011 IS-04 4 49 4 15 19 9 0 58 38 21
2008 IS 12 36 20 12 16 4 0 50 29 25
2008 IS-04 0 50 10 20 10 10 0 56 33 10

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 26 38 19 11 7 0 0 64 17 34
2018 IS-04 9 34 23 26 8 0 0 44 33 10
2017 IS 19 32 17 21 11 0 0 51 32 33
2017 IS-04 8 32 27 33 0 0 0 40 33 12
2014 IS 24 29 11 27 9 0 0 53 36 45
2014 IS-03 33 33 0 17 17 0 0 67 33 12
2014 IS-04 17 22 22 33 6 0 0 39 39 18
2011 IS 11 38 13 13 23 2 0 50 36 53
2011 IS-04 0 33 20 18 24 4 0 34 45 21
2008 IS 8 32 20 28 8 4 0 42 38 25
2008 IS-04 0 20 30 30 10 10 0 22 44 10
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 32 27 21 17 2 0 0 59 20 33
2018 IS-04 25 36 39 0 0 0 0 61 0 10
2017 IS 35 42 15 6 2 0 0 77 8 33
2017 IS-04 18 67 16 0 0 0 0 84 0 12
2014 IS 38 42 9 9 2 0 0 80 11 45
2014 IS-03 42 25 17 17 0 0 0 67 17 12
2014 IS-04 17 72 6 6 0 0 0 89 6 18
2011 IS 30 46 5 12 8 0 0 76 19 53
2011 IS-04 25 52 9 0 14 0 0 77 14 21

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 44 18 13 17 2 2 3 66 21 34
2018 IS-04 50 15 13 21 0 0 0 66 21 10
2017 IS 30 32 21 9 8 0 0 62 17 33
2017 IS-04 33 32 20 8 7 0 0 65 15 12
2014 IS 53 20 11 11 4 0 0 73 16 45
2014 IS-03 50 17 17 17 0 0 0 67 17 12
2014 IS-04 44 22 6 17 11 0 0 67 28 18
2011 IS 32 44 7 13 2 2 0 78 15 53
2011 IS-04 19 53 9 14 0 5 0 76 15 21
2008 IS 20 32 12 12 16 4 4 57 30 25
2008 IS-04 0 50 10 20 10 10 0 56 33 10

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 40 21 26 10 2 0 0 61 13 34
2018 IS-04 17 36 47 0 0 0 0 53 0 10

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 32 10 18 9 12 19 0 52 26 34
2018 IS-04 9 21 15 13 15 26 0 41 38 10
2017 IS 15 13 17 6 30 13 6 35 44 33
2017 IS-04 0 14 8 0 42 28 8 21 66 12
2014 IS 20 11 29 16 9 9 7 37 29 45
2014 IS-03 25 8 42 0 8 8 8 40 10 12
2014 IS-04 6 17 28 28 11 6 6 25 44 18
2011 IS 12 27 7 19 11 22 2 51 40 53
2011 IS-04 4 27 14 24 10 22 0 39 43 21

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 32 25 5 24 11 3 0 59 36 34
2018 IS-04 17 21 8 44 0 10 0 42 49 10
2017 IS 21 29 15 23 5 6 0 54 30 33
2017 IS-04 0 31 30 22 0 18 0 37 27 12
2014 IS 43 25 11 14 5 2 0 70 19 44
2014 IS-03 50 17 8 17 0 8 0 73 18 12
2014 IS-04 39 22 11 17 11 0 0 61 28 18
2011 IS 19 35 6 20 14 5 0 57 36 53
2011 IS-04 21 23 11 9 27 9 0 49 39 21
2008 IS 24 36 12 8 16 4 0 63 25 25
2008 IS-04 10 50 10 10 10 10 0 67 22 10

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 21 9 14 17 33 3 3 32 54 34
2018 IS-04 8 8 8 39 38 0 0 15 77 10
2017 IS 5 15 22 25 25 3 4 22 54 33
2017 IS-04 0 8 23 41 20 7 0 9 66 12
2014 IS 11 20 7 20 29 4 9 36 56 45
2014 IS-03 17 17 17 17 17 8 8 40 40 12
2014 IS-04 11 17 6 22 39 0 6 29 65 18
2011 IS 5 14 11 32 35 0 3 20 69 53
2011 IS-04 4 16 0 35 45 0 0 20 80 21
2008 IS 4 12 16 20 40 4 4 17 65 25
2008 IS-04 0 20 20 20 30 10 0 22 56 10

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 40 44 6 5 5 0 0 84 10 34
2018 IS-04 25 62 13 0 0 0 0 87 0 10
2017 IS 30 36 8 15 8 3 0 68 24 33
2017 IS-04 22 41 21 8 0 7 0 68 9 12

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 49 31 9 0 8 3 0 83 8 34
2018 IS-04 35 44 21 0 0 0 0 79 0 10
2017 IS 44 29 8 13 3 3 0 75 17 33
2017 IS-04 43 57 0 0 0 0 0 100 0 12
2014 IS 40 36 9 4 2 9 0 83 7 45
2014 IS-03 42 33 8 8 0 8 0 82 9 12
2014 IS-04 28 33 17 6 6 11 0 69 13 18

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 58 26 8 3 5 0 0 84 8 34
2018 IS-04 46 36 18 0 0 0 0 82 0 10
2017 IS 38 41 9 8 0 3 0 82 9 33
2017 IS-04 43 57 0 0 0 0 0 100 0 12
2014 IS 49 36 7 7 2 0 0 84 9 45
2014 IS-03 58 33 8 0 0 0 0 92 0 12
2014 IS-04 44 33 11 11 0 0 0 78 11 18
2011 IS 36 40 16 4 2 2 0 78 6 53
2011 IS-04 30 47 14 0 5 4 0 81 5 21

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 65 33 0 0 2 0 0 98 2 34
2018 IS-04 54 46 0 0 0 0 0 100 0 10
2017 IS 38 41 9 9 2 0 0 80 11 33
2017 IS-04 46 54 0 0 0 0 0 100 0 12
2014 IS 58 27 9 7 0 0 0 84 7 45
2014 IS-03 75 8 8 8 0 0 0 83 8 12
2014 IS-04 50 33 11 6 0 0 0 83 6 18
2011 IS 36 38 13 11 2 0 0 74 13 53
2011 IS-04 22 40 13 21 5 0 0 61 25 21
2008 IS 28 44 16 8 4 0 0 72 12 25
2008 IS-04 10 70 10 10 0 0 0 80 10 10

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 44 35 9 8 5 0 0 79 12 34
2018 IS-04 17 45 23 15 0 0 0 62 15 10
2017 IS 28 35 16 15 6 0 0 63 21 33
2017 IS-04 24 40 36 0 0 0 0 64 0 12
2014 IS 36 36 11 11 7 0 0 71 18 45
2014 IS-03 58 25 8 8 0 0 0 83 8 12
2014 IS-04 22 28 22 17 11 0 0 50 28 18
2011 IS 27 33 15 6 19 0 0 60 25 53
2011 IS-04 17 29 25 0 29 0 0 45 29 21

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 47 34 7 8 5 0 0 81 12 34
2018 IS-04 27 34 23 15 0 0 0 62 15 10
2017 IS 28 41 13 15 2 0 0 70 18 33
2017 IS-04 24 57 19 0 0 0 0 81 0 12
2014 IS 38 36 9 18 0 0 0 73 18 45
2014 IS-03 50 33 8 8 0 0 0 83 8 12
2014 IS-04 28 33 17 22 0 0 0 61 22 18
2011 IS 30 31 11 12 15 0 0 62 27 53
2011 IS-04 23 24 24 5 25 0 0 47 29 21
2008 IS 20 40 12 20 8 0 0 60 28 25
2008 IS-04 10 40 30 20 0 0 0 50 20 10

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 43 18 19 15 5 0 0 61 19 34
2018 IS-04 27 13 29 31 0 0 0 41 31 10
2017 IS 28 24 16 11 21 0 0 52 32 33
2017 IS-04 24 33 13 20 10 0 0 57 30 12
2014 IS 42 16 13 13 13 2 0 59 27 45
2014 IS-03 67 8 8 8 0 8 0 82 9 12
2014 IS-04 28 22 17 11 22 0 0 50 33 18
2011 IS 32 21 9 18 20 0 0 53 38 53
2011 IS-04 21 16 5 21 38 0 0 37 59 21
2008 IS 28 16 12 24 16 4 0 46 42 25
2008 IS-04 20 10 20 40 10 0 0 30 50 10
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 IS 28 32 40 34
2018 IS-04 31 33 36 10
2017 IS 45 32 22 33
2017 IS-04 38 33 29 12
2014 IS 33 22 44 45
2014 IS-03 25 33 42 12
2014 IS-04 39 17 44 18
2011 IS 41 28 31 53
2011 IS-04 49 17 34 21

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 IS 0 16 76 8 0 0 11
2017 IS 6 8 66 8 0 12 16
2014 IS 0 13 60 7 9999 20 15
2011 IS 5 0 91 0 9999 5 22
2011 IS-04 0 0 90 0 9999 10 10
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 IS 14 86 34
2018 IS-04 0 100 10

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 30 6 15 11 5 28 5 54 23 34
2018 IS-04 10 8 21 29 0 25 8 27 42 10
2017 IS 6 12 23 15 5 26 13 29 33 33
2017 IS-04 0 0 29 15 7 21 26 0 44 12
2014 IS 13 7 11 16 4 44 4 39 39 45
2014 IS-03 17 0 8 0 8 67 0 50 25 12
2014 IS-04 6 6 11 28 6 33 11 20 60 18

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 47 13 22 3 2 13 0 69 6 34
2018 IS-04 35 21 36 0 0 8 0 61 0 10
2017 IS 28 12 30 12 6 13 0 45 20 33
2017 IS-04 20 8 37 15 10 10 0 31 28 12
2014 IS 24 24 11 16 4 20 0 61 25 45
2014 IS-03 33 8 0 0 8 50 0 83 17 12
2014 IS-04 11 17 22 33 6 11 0 31 44 18
2011 IS 24 30 27 2 6 7 5 61 8 52
2011 IS-04 21 26 29 0 14 4 6 52 16 21
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 27 11 11 3 2 41 5 70 9 34
2018 IS-04 10 13 23 0 0 46 8 51 0 10
2017 IS 3 12 26 0 0 42 17 36 0 33
2017 IS-04 0 0 17 0 0 45 38 0 0 12
2014 IS 9 11 18 2 0 47 13 50 6 45
2014 IS-03 8 8 17 0 0 58 8 50 0 12
2014 IS-04 6 6 17 6 0 50 17 33 17 18

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 41 23 5 3 5 24 0 84 10 34
2018 IS-04 35 44 0 0 0 21 0 100 0 10
2017 IS 31 21 23 0 0 21 4 69 0 33
2017 IS-04 28 33 10 0 0 18 12 86 0 12
2014 IS 31 27 20 4 0 16 2 70 5 45
2014 IS-03 33 8 17 0 0 33 8 71 0 12
2014 IS-04 17 33 28 6 0 17 0 60 7 18
2011 IS 28 45 13 4 2 9 0 80 6 53
2011 IS-04 17 56 8 5 5 9 0 81 11 21
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 31 36 20 0 13 0 0 67 13 34
2018 IS-04 26 42 8 0 25 0 0 68 25 10
2017 IS 26 28 19 14 7 0 6 58 22 33
2017 IS-04 15 31 18 26 0 0 10 51 29 12

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 36 26 17 16 5 0 0 62 21 34
2018 IS-04 48 21 8 15 8 0 0 69 23 10
2017 IS 24 24 34 3 16 0 0 47 19 33
2017 IS-04 13 26 42 0 19 0 0 39 19 12

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 44 24 14 10 7 0 0 69 17 34
2018 IS-04 35 34 8 15 8 0 0 69 23 10
2017 IS 28 23 28 6 15 0 0 51 22 33
2017 IS-04 25 21 34 10 10 0 0 47 19 12

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 36 23 9 12 21 0 0 58 33 33
2018 IS-04 33 23 13 0 31 0 0 56 31 10
2017 IS 26 7 36 12 18 0 0 33 30 33
2017 IS-04 21 6 30 26 18 0 0 27 43 12

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 64 22 8 7 0 0 0 86 7 34
2018 IS-04 64 29 0 8 0 0 0 92 8 10
2017 IS 43 22 22 3 7 0 3 67 11 33
2017 IS-04 33 30 28 0 10 0 0 63 10 12

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 53 26 12 7 2 0 0 79 10 34
2018 IS-04 59 33 0 0 8 0 0 92 8 10
2017 IS 43 15 29 9 3 0 0 58 12 32
2017 IS-04 41 16 43 0 0 0 0 57 0 12

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 48 33 8 2 9 0 0 81 11 34
2018 IS-04 46 47 0 0 8 0 0 92 8 10
2017 IS 33 26 23 12 6 0 0 59 18 32
2017 IS-04 26 46 28 0 0 0 0 72 0 12

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 45 18 13 19 5 0 0 63 24 34
2018 IS-04 48 21 15 15 0 0 0 69 15 10
2017 IS 22 21 31 13 13 0 0 43 26 32
2017 IS-04 25 15 24 26 10 0 0 41 35 12

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 37 32 9 16 5 0 0 69 22 34
2018 IS-04 56 13 15 8 8 0 0 69 15 10
2017 IS 32 30 15 6 17 0 0 62 23 32
2017 IS-04 43 24 15 8 10 0 0 67 18 12

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 53 32 13 0 3 0 0 85 3 34
2018 IS-04 69 23 8 0 0 0 0 92 0 10
2017 IS 55 20 15 7 0 0 3 77 7 32
2017 IS-04 51 8 33 8 0 0 0 59 8 12

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 66 22 9 0 2 0 0 88 2 34
2018 IS-04 82 0 10 0 8 0 0 82 8 10
2017 IS 50 32 9 6 3 0 0 82 9 33
2017 IS-04 49 34 7 0 10 0 0 83 10 12

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 95 2 0 2 0 0 0 98 2 34
2018 IS-04 92 0 0 8 0 0 0 92 8 10

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 90 5 3 0 2 0 0 95 2 34
2018 IS-04 100 0 0 0 0 0 0 100 0 10
2017 IS 70 9 16 0 2 0 3 82 2 33
2017 IS-04 75 18 7 0 0 0 0 93 0 12

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 79 8 10 0 3 0 0 87 3 34
2018 IS-04 85 8 8 0 0 0 0 92 0 10
2017 IS 51 31 3 6 7 0 3 84 13 33
2017 IS-04 55 37 8 0 0 0 0 92 0 12

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 56 22 9 7 6 0 0 78 13 34
2018 IS-04 51 23 10 15 0 0 0 74 15 10
2017 IS 48 24 15 7 6 0 0 72 12 33
2017 IS-04 53 28 10 10 0 0 0 80 10 12

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 69 5 8 0 0 0 19 91 0 33
2018 IS-04 59 15 8 0 0 0 18 91 0 10
2017 IS 61 12 6 0 0 0 20 92 0 33
2017 IS-04 50 18 0 0 0 0 32 100 0 12

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 77 9 2 0 0 0 11 97 0 34
2018 IS-04 92 0 0 0 0 0 8 100 0 10
2017 IS 69 15 10 0 0 0 6 90 0 33
2017 IS-04 73 8 10 0 0 0 10 89 0 12

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 78 7 6 3 2 0 4 88 5 33
2018 IS-04 92 0 0 0 8 0 0 92 8 10
2017 IS 80 12 3 3 0 0 3 94 3 33
2017 IS-04 85 7 0 0 0 0 8 100 0 12

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 62 28 2 8 0 0 0 90 8 34
2018 IS-04 71 21 8 0 0 0 0 92 0 10
2017 IS 53 28 13 0 6 0 0 81 6 33
2017 IS-04 37 63 0 0 0 0 0 100 0 12

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 29 29 32 5 5 0 0 58 10 34
2018 IS-04 27 29 29 8 8 0 0 56 15 10
2017 IS 9 33 31 25 3 0 0 41 28 33
2017 IS-04 0 28 36 37 0 0 0 28 37 12

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 2 15 30 27 26 0 0 53 17 34
2018 IS-04 8 0 15 42 35 0 0 77 8 10
2017 IS 3 25 35 29 8 0 0 37 28 33
2017 IS-04 10 16 35 40 0 0 0 40 25 12

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 31 41 18 11 0 0 0 72 11 34
2018 IS-04 17 34 38 10 0 0 0 51 10 10
2017 IS 28 37 23 9 2 0 0 65 11 33
2017 IS-04 12 51 29 8 0 0 0 63 8 12

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 29 40 15 7 5 4 0 72 12 34
2018 IS-04 9 31 31 8 8 13 0 46 18 10
2017 IS 21 39 9 13 15 3 0 62 29 33
2017 IS-04 6 57 10 27 0 0 0 63 27 12
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 28 40 17 6 8 0 0 28 72 34
2018 IS-04 47 21 8 8 17 0 0 47 53 10
2017 IS 28 26 20 13 7 3 3 30 70 33
2017 IS-04 32 21 20 8 18 0 0 32 68 12

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 IS 24 25
2017 IS 21 21

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 IS 45 25
2017 IS 31 21

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 IS 23 25
2017 IS 20 21

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 IS 33 25
2017 IS 55 21

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 IS 7 25
2017 IS 4 21

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 IS 22 25

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 IS 41 25
2017 IS 27 21

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 IS 6 58 6 15 3 12 23
2017 IS 0 75 15 0 0 10 20

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 IS 34 66 25

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 38 14 9 18 9 0 12 58 32 25
2017 IS 23 37 7 16 10 0 7 65 28 21

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 8 16 13 15 24 3 21 31 51 25
2017 IS 8 9 7 11 53 0 13 19 73 21

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 40 14 19 19 2 2 3 57 22 34
2018 IS-04 36 10 32 13 0 8 0 51 14 10
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