2018 Public Service Employee Survey Results for Micro-organizations combined by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 58 6 3 5 0 4 85 9 32
2018 Non-shift worker 37 41 9 8 4 0 2 80 12 863
2017 Shift worker 33 48 12 7 0 0 0 81 7 41
2017 Non-shift worker 41 35 8 8 7 1 1 77 15 818
2014 Shift worker 50 27 11 7 5 0 0 77 11 44
2014 Non-shift worker 44 31 9 10 5 0 1 76 15 1038
2011 Shift worker 31 36 9 13 8 0 3 69 22 93
2011 Non-shift worker 33 37 12 9 6 1 3 73 15 899
2008 Shift worker 17 33 25 13 8 4 0 52 22 24
2008 Non-shift worker 36 36 12 8 5 0 2 74 14 669

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 49 3 0 3 0 0 94 3 31
2018 Non-shift worker 54 34 6 4 2 0 0 88 6 861
2017 Shift worker 35 50 4 11 0 0 0 86 11 41
2017 Non-shift worker 54 31 8 5 2 0 0 85 7 818
2014 Shift worker 57 25 11 7 0 0 0 82 7 44
2014 Non-shift worker 49 32 9 6 3 0 0 82 9 1038
2011 Shift worker 36 39 12 5 7 0 1 76 12 92
2011 Non-shift worker 49 32 10 7 2 0 1 81 9 900
2008 Shift worker 33 29 8 17 8 4 0 65 26 24
2008 Non-shift worker 43 37 11 6 3 0 0 80 9 670

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 47 12 0 3 0 0 85 3 32
2018 Non-shift worker 56 33 5 3 2 0 0 89 6 852
2017 Shift worker 32 53 9 5 0 0 0 85 5 41
2017 Non-shift worker 57 32 5 4 2 0 0 89 6 819
2014 Shift worker 52 34 11 2 0 0 0 86 2 44
2014 Non-shift worker 56 30 6 5 3 0 0 86 8 1037
2011 Shift worker 45 33 9 8 4 0 1 78 12 93
2011 Non-shift worker 51 33 8 5 2 0 0 85 7 900
2008 Shift worker 21 42 17 8 8 4 0 65 17 24
2008 Non-shift worker 52 35 7 3 3 0 0 87 6 670

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 21 9 0 3 0 7 87 3 32
2018 Non-shift worker 56 28 6 5 4 0 0 85 9 862
2017 Shift worker 59 27 9 3 2 0 0 86 5 41
2017 Non-shift worker 54 29 6 6 4 0 0 84 10 820
2014 Shift worker 64 23 9 5 0 0 0 86 5 44
2014 Non-shift worker 50 30 8 6 5 0 1 80 12 1037
2011 Shift worker 36 34 7 13 8 1 1 71 22 93
2011 Non-shift worker 46 30 9 9 4 0 2 77 13 900

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 39 15 3 3 0 0 80 5 32
2018 Non-shift worker 46 38 8 6 2 0 0 84 8 855
2017 Shift worker 36 49 13 2 0 0 0 85 2 41
2017 Non-shift worker 45 39 7 6 3 0 0 84 9 819
2014 Shift worker 48 32 20 0 0 0 0 80 0 44
2014 Non-shift worker 42 37 9 8 3 0 0 79 12 1038
2011 Shift worker 33 38 12 9 8 0 0 71 17 93
2011 Non-shift worker 39 37 11 8 5 0 0 77 12 897
2008 Shift worker 42 8 17 8 21 4 0 52 30 24
2008 Non-shift worker 40 39 12 6 3 0 0 79 9 665

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 22 9 3 3 0 0 85 6 32
2018 Non-shift worker 38 34 13 8 6 1 0 72 15 857
2017 Shift worker 43 37 17 3 0 0 0 80 3 41
2017 Non-shift worker 35 36 12 9 8 0 0 71 17 819
2014 Shift worker 45 30 11 7 7 0 0 75 14 44
2014 Non-shift worker 34 34 11 13 8 0 1 68 21 1038
2011 Shift worker 23 33 16 11 16 0 1 57 27 93
2011 Non-shift worker 30 37 13 11 9 0 0 67 20 900

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 43 9 6 5 0 0 80 11 32
2018 Non-shift worker 36 41 10 7 5 0 0 77 12 859
2017 Shift worker 30 52 11 6 0 2 0 83 6 41
2017 Non-shift worker 36 39 9 10 6 0 0 75 15 819

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 62 27 5 3 0 3 0 92 3 32
2018 Non-shift worker 61 31 4 2 1 0 0 93 3 860
2017 Shift worker 41 52 4 0 3 0 0 94 3 41
2017 Non-shift worker 55 33 5 3 3 0 0 88 7 817
2014 Shift worker 66 32 2 0 0 0 0 98 0 44
2014 Non-shift worker 57 31 6 3 2 0 0 88 6 1036
2011 Shift worker 46 39 5 7 1 2 0 87 8 93
2011 Non-shift worker 51 33 8 4 2 0 0 85 7 900
2008 Shift worker 33 38 8 4 13 4 0 74 17 24
2008 Non-shift worker 54 36 6 1 2 0 0 90 3 669

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 35 13 0 5 0 0 82 5 32
2018 Non-shift worker 42 34 10 9 4 0 0 77 14 860
2017 Shift worker 39 47 6 8 0 0 0 86 8 41
2017 Non-shift worker 39 33 11 9 7 1 0 73 16 820

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 41 11 3 3 0 0 83 5 32
2018 Non-shift worker 60 30 8 2 0 0 0 90 2 853
2017 Shift worker 54 34 12 0 0 0 0 88 0 41
2017 Non-shift worker 60 31 7 2 1 0 0 90 3 817
2014 Shift worker 80 16 5 0 0 0 0 95 0 44
2014 Non-shift worker 67 23 7 2 1 0 0 90 3 1038
2011 Shift worker 53 31 10 5 1 0 0 84 6 93
2011 Non-shift worker 62 27 7 2 1 0 0 90 3 900

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 35 19 12 0 3 0 68 12 32
2018 Non-shift worker 43 36 9 7 5 0 0 79 12 858
2017 Shift worker 41 38 11 10 0 0 0 79 10 41
2017 Non-shift worker 42 35 8 9 6 0 0 77 15 817
2014 Shift worker 50 25 14 7 2 0 2 77 9 44
2014 Non-shift worker 35 38 9 10 7 0 1 74 17 1038
2011 Shift worker 21 31 19 13 14 0 1 53 28 92
2011 Non-shift worker 38 35 10 9 6 0 0 74 15 899

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 31 21 3 3 0 0 74 6 32
2018 Non-shift worker 43 33 13 7 3 0 0 77 10 853
2017 Shift worker 36 44 12 8 0 0 0 80 8 41
2017 Non-shift worker 43 34 9 8 6 0 0 78 14 815
2014 Shift worker 57 23 14 7 0 0 0 80 7 44
2014 Non-shift worker 39 35 11 8 5 0 1 75 14 1037

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 37 20 0 5 0 0 75 5 32
2018 Non-shift worker 43 33 13 7 4 0 1 76 11 854
2017 Shift worker 44 40 13 3 0 0 0 85 3 41
2017 Non-shift worker 43 33 11 6 6 0 0 77 12 817
2014 Shift worker 52 25 16 5 2 0 0 77 7 44
2014 Non-shift worker 41 35 10 9 5 0 1 76 14 1038
2011 Shift worker 32 38 17 9 4 1 0 70 13 93
2011 Non-shift worker 40 38 10 7 4 0 1 79 11 899

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 45 3 0 5 0 0 92 5 32
2018 Non-shift worker 52 32 9 5 2 0 0 84 7 859
2017 Shift worker 46 45 4 5 0 0 0 91 5 41
2017 Non-shift worker 49 34 9 5 2 0 0 83 8 817
2014 Shift worker 61 30 7 2 0 0 0 91 2 44
2014 Non-shift worker 49 32 9 6 3 0 0 82 9 1037
2011 Shift worker 43 35 9 9 3 0 0 79 12 93
2011 Non-shift worker 45 39 7 6 3 0 0 84 9 899
2008 Shift worker 42 13 17 13 13 4 0 57 26 24
2008 Non-shift worker 44 38 11 5 2 0 0 82 7 669

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 34 3 3 0 0 0 94 3 32
2018 Non-shift worker 39 31 16 8 4 0 0 71 13 862
2017 Shift worker 48 33 17 0 0 0 2 83 0 41
2017 Non-shift worker 36 35 15 8 3 0 2 73 12 820
2014 Shift worker 59 23 7 7 5 0 0 82 11 44
2014 Non-shift worker 39 34 14 7 4 0 2 74 11 1038
2011 Shift worker 44 38 12 1 1 0 3 85 2 93
2011 Non-shift worker 35 35 15 8 5 0 1 72 14 897
2008 Shift worker 38 29 21 4 4 4 0 70 9 24
2008 Non-shift worker 33 35 18 9 5 0 1 69 14 669

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 20 11 38 13 3 6 56 32 32
2018 Non-shift worker 9 19 31 24 15 1 2 40 29 862
2017 Shift worker 5 14 46 19 13 0 3 33 20 41
2017 Non-shift worker 9 18 36 20 13 1 3 34 28 817
2014 Shift worker 18 16 34 16 11 0 5 29 36 44
2014 Non-shift worker 7 22 31 21 15 1 3 38 30 1037
2011 Shift worker 16 21 26 27 7 1 2 35 38 91
2011 Non-shift worker 9 22 35 20 10 0 4 31 33 896
2008 Shift worker 17 13 25 25 13 4 4 41 32 24
2008 Non-shift worker 11 22 32 23 10 1 2 33 34 669

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 11 35 20 20 3 6 44 18 32
2018 Non-shift worker 10 15 26 26 20 1 2 48 25 857
2017 Shift worker 3 17 29 22 18 2 9 44 23 41
2017 Non-shift worker 7 16 25 23 22 3 4 48 25 816
2014 Shift worker 5 14 16 32 23 5 7 62 21 44
2014 Non-shift worker 7 14 25 25 24 2 3 52 22 1035
2011 Shift worker 15 11 29 17 22 3 3 41 28 92
2011 Non-shift worker 11 16 24 26 18 2 4 46 28 896
2008 Shift worker 21 21 8 8 21 8 13 37 53 24
2008 Non-shift worker 9 13 27 24 20 2 4 47 24 667

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 6 26 24 31 0 6 58 15 32
2018 Non-shift worker 10 12 27 27 22 1 1 50 23 855
2017 Shift worker 7 13 20 34 16 6 4 56 22 41
2017 Non-shift worker 10 13 24 24 23 2 5 49 25 817
2014 Shift worker 16 9 20 23 25 0 7 51 27 44
2014 Non-shift worker 8 13 26 25 23 1 4 51 22 1036
2011 Shift worker 10 18 24 16 17 6 9 38 33 91
2011 Non-shift worker 12 16 26 23 18 1 4 43 30 897
2008 Shift worker 26 4 22 17 17 9 4 40 35 23
2008 Non-shift worker 10 14 25 24 21 1 4 48 26 666

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 9 16 36 27 0 9 69 12 32
2018 Non-shift worker 5 11 26 32 24 1 1 57 17 855
2017 Shift worker 0 7 43 24 22 0 4 48 7 41
2017 Non-shift worker 5 12 27 29 22 1 3 54 18 816
2014 Shift worker 2 11 20 27 34 0 5 64 14 44
2014 Non-shift worker 4 12 26 32 22 0 3 56 17 1033
2011 Shift worker 8 14 21 28 19 3 8 52 24 92
2011 Non-shift worker 6 12 29 30 19 1 3 51 19 897
2008 Shift worker 17 8 25 8 25 8 8 40 30 24
2008 Non-shift worker 7 13 31 26 20 0 2 48 20 668

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 17 9 33 36 0 3 70 20 32
2018 Non-shift worker 9 18 27 23 19 1 3 43 28 857
2017 Shift worker 5 23 13 20 30 3 7 55 31 41
2017 Non-shift worker 12 18 26 21 18 2 4 41 31 816
2014 Shift worker 9 18 18 25 25 0 5 52 29 44
2014 Non-shift worker 13 19 25 17 20 1 4 40 34 1035
2011 Shift worker 10 14 24 25 19 3 6 47 26 92
2011 Non-shift worker 18 20 24 20 14 1 4 35 40 898
2008 Shift worker 13 17 0 13 35 4 17 61 39 23
2008 Non-shift worker 11 19 27 20 16 1 6 39 32 665

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 11 24 22 28 3 6 55 18 32
2018 Non-shift worker 9 14 26 25 21 2 3 48 24 855
2017 Shift worker 7 21 25 15 22 0 11 41 31 41
2017 Non-shift worker 7 14 26 24 21 3 5 49 23 817
2014 Shift worker 7 9 16 34 30 0 5 67 17 44
2014 Non-shift worker 5 13 23 27 24 2 5 56 19 1033
2011 Shift worker 16 11 16 23 25 7 2 53 30 90
2011 Non-shift worker 12 16 25 24 16 2 6 43 30 893
2008 Shift worker 17 8 21 17 13 17 8 39 33 24
2008 Non-shift worker 10 19 28 23 13 3 5 39 31 668

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 6 31 18 30 3 6 53 13 32
2018 Non-shift worker 8 14 27 28 20 2 2 50 22 855
2017 Shift worker 8 2 37 20 20 0 12 46 11 41
2017 Non-shift worker 8 11 28 26 20 3 4 49 20 817
2014 Shift worker 5 16 30 20 25 0 5 48 21 44
2014 Non-shift worker 8 15 28 24 20 2 3 47 24 1030
Top of Page

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 36 6 6 3 14 6 82 10 32
2018 Non-shift worker 28 28 18 11 6 7 4 62 18 858
2017 Shift worker 39 37 6 7 3 0 9 83 10 41
2017 Non-shift worker 32 27 16 7 8 6 4 66 17 820
2014 Shift worker 43 16 14 11 7 0 9 65 20 44
2014 Non-shift worker 32 28 13 10 9 4 5 65 21 1038

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 25 6 3 3 0 0 89 6 32
2018 Non-shift worker 48 29 8 10 4 1 0 78 14 857
2017 Shift worker 58 30 5 0 5 3 0 90 5 41
2017 Non-shift worker 50 26 8 8 6 0 0 77 15 819
2014 Shift worker 55 20 9 7 7 0 2 77 14 44
2014 Non-shift worker 47 27 9 9 7 0 1 74 16 1038

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 34 15 9 3 25 3 63 17 32
2018 Non-shift worker 18 23 19 13 8 15 4 50 27 858
2017 Shift worker 17 37 20 11 2 9 4 62 15 41
2017 Non-shift worker 18 25 16 12 9 17 3 54 26 818
2014 Shift worker 23 25 11 14 11 9 7 57 30 44
2014 Non-shift worker 17 23 15 14 11 15 5 50 31 1037

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 23 6 3 3 0 0 88 6 31
2018 Non-shift worker 51 33 6 7 2 0 0 85 10 852
2017 Shift worker 64 30 2 5 0 0 0 93 5 41
2017 Non-shift worker 52 34 5 6 3 0 0 86 9 818
2014 Shift worker 64 23 11 0 2 0 0 86 2 44
2014 Non-shift worker 48 33 7 7 3 0 1 82 11 1038

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 37 9 3 3 0 0 85 6 32
2018 Non-shift worker 48 36 9 4 2 1 0 85 6 858
Top of Page

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 35 6 3 0 3 4 90 3 32
2018 Non-shift worker 47 31 9 7 4 0 2 80 11 854
2017 Shift worker 40 40 8 9 0 0 3 82 10 41
2017 Non-shift worker 44 32 10 8 5 0 1 77 13 819
2014 Shift worker 52 30 11 5 2 0 0 82 7 44
2014 Non-shift worker 42 33 11 7 5 0 2 77 12 1037
2011 Shift worker 35 36 11 9 8 0 1 72 17 93
2011 Non-shift worker 37 34 12 10 6 0 2 72 16 900
2008 Shift worker 25 33 29 0 8 4 0 61 9 24
2008 Non-shift worker 34 33 12 10 8 1 2 70 18 669

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 37 0 3 0 3 4 97 3 32
2018 Non-shift worker 52 26 7 7 4 3 2 81 11 856
2017 Shift worker 52 36 6 5 0 0 2 89 5 41
2017 Non-shift worker 49 27 10 5 5 2 2 79 10 819
2014 Shift worker 60 19 14 5 2 0 0 79 7 43
2014 Non-shift worker 50 28 10 5 4 1 3 81 9 1036
2011 Shift worker 41 31 12 6 7 2 1 73 14 93
2011 Non-shift worker 42 29 12 7 5 2 2 74 13 900
2008 Shift worker 33 33 13 4 8 8 0 73 14 24
2008 Non-shift worker 41 29 12 6 7 3 2 73 14 669

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 31 9 3 3 0 4 85 6 32
2018 Non-shift worker 49 29 9 6 4 1 1 80 11 855
2017 Shift worker 42 47 6 3 0 0 2 91 3 41
2017 Non-shift worker 47 32 9 6 5 1 2 80 11 817
2014 Shift worker 52 34 5 7 2 0 0 86 9 44
2014 Non-shift worker 46 30 10 7 4 0 2 78 12 1038
2011 Shift worker 39 30 11 12 8 0 0 69 20 93
2011 Non-shift worker 41 32 9 8 7 1 2 75 16 896
2008 Shift worker 33 33 8 8 13 4 0 70 22 24
2008 Non-shift worker 37 33 11 8 8 1 2 73 16 669

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 27 3 0 3 0 4 94 3 32
2018 Non-shift worker 60 23 6 4 4 1 2 85 8 855
2017 Shift worker 57 31 10 0 0 0 2 90 0 41
2017 Non-shift worker 60 23 7 4 4 1 1 85 7 819

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 37 0 3 0 3 0 97 3 32
2018 Non-shift worker 52 27 9 5 5 0 1 80 10 855
2017 Shift worker 62 31 2 3 0 0 2 95 3 41
2017 Non-shift worker 54 25 9 7 5 0 1 79 12 817
2014 Shift worker 59 20 14 2 5 0 0 80 7 44
2014 Non-shift worker 54 25 9 6 4 0 2 80 10 1036
Top of Page

Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 35 6 3 3 3 0 88 6 31
2018 Non-shift worker 37 32 13 9 6 3 1 71 15 860
2017 Shift worker 36 45 13 3 0 4 0 84 3 41
2017 Non-shift worker 37 30 13 9 8 3 0 70 17 820
2014 Shift worker 55 25 14 2 2 2 0 81 5 44
2014 Non-shift worker 37 32 11 9 7 3 0 72 17 1036
2011 Shift worker 25 33 14 9 14 4 1 61 24 93
2011 Non-shift worker 31 29 15 11 9 4 0 63 21 893

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 31 7 6 3 3 0 84 9 30
2018 Non-shift worker 36 31 13 10 7 1 1 69 18 859
2017 Shift worker 41 44 4 12 0 0 0 85 12 41
2017 Non-shift worker 37 28 14 11 8 2 0 66 19 818
2014 Shift worker 55 25 9 7 2 2 0 81 9 44
2014 Non-shift worker 36 31 13 10 8 1 0 68 19 1035
2011 Shift worker 27 32 12 11 16 2 0 61 27 93
2011 Non-shift worker 29 30 16 10 12 2 1 60 23 894
2008 Shift worker 29 13 4 13 21 17 4 53 42 24
2008 Non-shift worker 32 29 17 9 10 1 1 63 20 667

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 29 13 12 3 3 0 72 15 31
2018 Non-shift worker 26 32 16 14 8 3 1 60 23 857
2017 Shift worker 34 41 13 8 0 4 0 78 9 41
2017 Non-shift worker 28 30 15 13 10 4 0 61 23 818
2014 Shift worker 45 25 16 5 7 2 0 72 12 44
2014 Non-shift worker 28 32 16 13 8 3 0 62 22 1037
2011 Shift worker 19 33 15 16 10 6 0 55 29 93
2011 Non-shift worker 21 34 18 13 10 4 1 57 24 897
2008 Shift worker 21 29 4 13 17 17 0 60 35 24
2008 Non-shift worker 24 34 17 12 8 4 1 60 22 670

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 41 6 12 3 3 0 79 15 31
2018 Non-shift worker 25 34 15 15 9 2 1 60 24 859
2017 Shift worker 32 52 12 2 0 2 0 86 2 41
2017 Non-shift worker 27 34 12 16 10 2 0 62 26 820
2014 Shift worker 50 25 7 9 5 5 0 79 14 44
2014 Non-shift worker 27 32 14 15 10 1 1 60 25 1038
2011 Shift worker 20 29 17 19 11 5 0 52 31 93
2011 Non-shift worker 20 34 13 18 13 2 0 56 31 898
2008 Shift worker 38 17 8 21 13 4 0 57 35 24
2008 Non-shift worker 23 37 13 15 10 1 0 61 26 669
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 29 13 0 0 0 0 87 0 32
2018 Non-shift worker 32 43 12 10 3 0 0 75 13 855
2017 Shift worker 30 57 6 3 0 4 0 90 3 41
2017 Non-shift worker 37 38 11 9 5 0 0 75 14 820
2014 Shift worker 59 30 7 2 2 0 0 89 5 44
2014 Non-shift worker 38 39 12 7 4 1 0 78 11 1038
2011 Shift worker 29 34 15 16 5 1 0 64 21 93
2011 Non-shift worker 33 36 13 9 7 1 0 71 16 896

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 33 11 6 3 0 3 80 9 32
2018 Non-shift worker 40 33 11 10 4 2 1 75 14 857
2017 Shift worker 30 43 15 4 4 2 2 76 9 41
2017 Non-shift worker 43 30 11 9 4 3 1 76 13 819
2014 Shift worker 48 25 11 7 5 2 2 76 12 44
2014 Non-shift worker 46 31 9 7 5 1 1 79 12 1038
2011 Shift worker 26 32 12 10 9 9 1 65 22 92
2011 Non-shift worker 42 29 10 7 7 3 1 74 15 897
2008 Shift worker 25 17 17 13 21 4 4 45 36 24
2008 Non-shift worker 39 32 10 9 6 4 1 75 15 670

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 46 6 0 0 3 0 94 0 32
2018 Non-shift worker 37 32 15 9 4 2 0 70 14 856

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 42 14 3 3 6 14 75 7 32
2018 Non-shift worker 24 21 17 11 11 12 4 53 27 857
2017 Shift worker 23 23 29 5 2 5 13 56 9 41
2017 Non-shift worker 23 19 16 12 13 13 4 50 30 819
2014 Shift worker 25 16 23 9 9 14 5 50 22 44
2014 Non-shift worker 22 18 16 13 13 11 7 48 32 1038
2011 Shift worker 20 15 25 10 13 15 2 42 27 93
2011 Non-shift worker 18 20 17 13 13 13 6 47 32 894

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 39 9 0 5 3 0 85 5 32
2018 Non-shift worker 32 32 13 12 7 3 0 67 20 853
2017 Shift worker 40 43 9 0 2 7 0 88 2 40
2017 Non-shift worker 36 30 12 10 7 4 0 70 18 819
2014 Shift worker 43 23 18 9 5 2 0 67 14 44
2014 Non-shift worker 36 30 12 11 7 4 1 69 19 1035
2011 Shift worker 21 29 10 15 20 1 5 53 36 93
2011 Non-shift worker 29 30 14 11 12 4 1 61 24 899
2008 Shift worker 29 29 13 13 8 8 0 64 23 24
2008 Non-shift worker 31 35 14 9 9 1 1 68 17 670

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 36 6 6 11 6 4 74 20 32
2018 Non-shift worker 17 22 15 15 21 3 6 44 40 857
2017 Shift worker 27 28 15 8 7 11 5 64 19 39
2017 Non-shift worker 19 20 12 18 21 4 7 43 44 818
2014 Shift worker 36 18 14 14 11 2 5 59 27 44
2014 Non-shift worker 15 19 13 17 24 2 10 39 46 1038
2011 Shift worker 18 13 18 12 27 3 10 35 45 93
2011 Non-shift worker 9 17 15 20 29 2 8 29 54 901
2008 Shift worker 13 29 17 17 17 8 0 45 36 24
2008 Non-shift worker 11 21 15 18 27 2 6 35 49 665

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 43 12 3 3 3 3 81 6 32
2018 Non-shift worker 34 39 16 6 4 1 0 74 10 857
2017 Shift worker 31 54 11 0 2 2 0 86 2 40
2017 Non-shift worker 33 37 15 9 4 2 1 72 13 817

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 43 13 3 0 3 0 83 3 32
2018 Non-shift worker 48 31 12 4 3 2 0 81 7 857
2017 Shift worker 53 39 6 0 0 2 0 94 0 40
2017 Non-shift worker 46 31 13 5 2 3 1 79 7 820
2014 Shift worker 55 27 11 0 2 2 2 86 2 44
2014 Non-shift worker 46 31 11 4 2 4 1 82 7 1038

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 66 28 3 0 0 3 0 97 0 32
2018 Non-shift worker 51 32 8 5 3 1 0 84 8 860
2017 Shift worker 62 34 4 0 0 0 0 96 0 41
2017 Non-shift worker 48 35 9 5 3 1 0 84 7 815
2014 Shift worker 60 19 16 0 2 2 0 81 2 43
2014 Non-shift worker 47 34 9 6 3 1 1 82 9 1038
2011 Shift worker 38 27 18 5 9 3 0 66 15 93
2011 Non-shift worker 39 37 12 6 4 2 0 78 10 896

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 72 22 3 0 3 0 0 94 3 32
2018 Non-shift worker 59 29 6 4 2 0 0 88 6 858
2017 Shift worker 66 29 5 0 0 0 0 95 0 41
2017 Non-shift worker 55 32 7 4 3 0 0 87 7 815
2014 Shift worker 73 18 7 0 2 0 0 91 2 44
2014 Non-shift worker 56 30 7 4 3 0 0 86 7 1038
2011 Shift worker 43 30 10 8 9 0 0 73 17 91
2011 Non-shift worker 48 32 9 5 5 0 0 81 10 898
2008 Shift worker 38 21 21 8 8 4 0 61 17 24
2008 Non-shift worker 45 34 10 5 5 0 0 80 11 668

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 77 11 6 3 3 0 0 89 5 32
2018 Non-shift worker 47 29 12 7 5 0 0 76 12 862
2017 Shift worker 52 36 10 2 0 0 0 88 2 41
2017 Non-shift worker 46 26 14 7 6 1 0 73 13 818
2014 Shift worker 64 16 11 5 2 2 0 81 7 44
2014 Non-shift worker 41 29 14 8 6 1 0 71 15 1037
2011 Shift worker 30 31 17 9 13 0 0 62 21 93
2011 Non-shift worker 35 30 16 9 10 1 0 65 19 898

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 77 11 6 3 3 0 0 89 5 32
2018 Non-shift worker 47 30 11 7 4 0 0 77 11 853
2017 Shift worker 53 35 10 2 0 0 0 88 2 41
2017 Non-shift worker 46 29 12 8 5 0 0 75 12 816
2014 Shift worker 57 20 16 5 2 0 0 77 7 44
2014 Non-shift worker 42 30 12 10 5 0 0 73 15 1037
2011 Shift worker 28 32 18 12 10 0 0 60 22 93
2011 Non-shift worker 34 33 13 10 8 1 0 68 18 896
2008 Shift worker 29 21 21 8 17 4 0 52 26 24
2008 Non-shift worker 39 33 13 10 5 0 0 72 15 669

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 14 12 3 3 0 4 82 6 32
2018 Non-shift worker 41 23 15 10 9 2 0 65 19 860
2017 Shift worker 51 24 9 8 2 4 2 80 11 41
2017 Non-shift worker 41 21 17 9 9 3 0 64 19 818
2014 Shift worker 50 18 16 7 2 2 5 73 10 44
2014 Non-shift worker 39 19 15 12 10 3 1 61 23 1037
2011 Shift worker 25 21 22 13 14 4 1 48 29 92
2011 Non-shift worker 34 24 15 12 11 4 1 60 24 898
2008 Shift worker 13 29 13 13 29 4 0 43 43 24
2008 Non-shift worker 32 23 17 14 10 4 1 58 24 669
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 26 33 41 32
2018 Non-shift worker 28 35 37 862
2017 Shift worker 34 34 32 41
2017 Non-shift worker 28 37 35 818
2014 Shift worker 34 30 36 44
2014 Non-shift worker 31 35 33 1038
2011 Shift worker 36 38 27 93
2011 Non-shift worker 34 35 31 901
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 14 19 3 3 26 9 61 9 31
2018 Non-shift worker 22 15 17 6 7 26 7 55 19 860
2017 Shift worker 27 11 8 2 5 23 24 72 13 41
2017 Non-shift worker 20 14 17 7 6 26 11 52 21 819
2014 Shift worker 36 9 14 5 2 18 16 69 10 44
2014 Non-shift worker 19 14 15 8 6 28 10 53 22 1036

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 36 12 3 3 8 6 80 7 31
2018 Non-shift worker 37 27 16 5 5 9 0 71 11 857
2017 Shift worker 53 21 10 2 2 6 6 84 5 41
2017 Non-shift worker 35 23 18 7 6 11 1 66 14 819
2014 Shift worker 48 18 9 5 2 14 5 81 8 44
2014 Non-shift worker 33 26 18 7 5 11 2 67 13 1037
2011 Shift worker 32 31 20 7 8 2 0 64 15 92
2011 Non-shift worker 33 31 17 6 4 8 1 70 11 896
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 14 11 3 3 29 10 72 10 31
2018 Non-shift worker 23 13 18 2 3 34 7 60 9 861
2017 Shift worker 28 19 4 2 0 26 21 89 4 41
2017 Non-shift worker 19 12 16 3 3 35 12 59 10 820
2014 Shift worker 40 12 7 0 2 26 14 85 4 43
2014 Non-shift worker 19 13 16 3 3 34 12 60 10 1037

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 27 6 3 3 8 6 86 7 31
2018 Non-shift worker 38 27 15 3 3 13 1 75 7 860
2017 Shift worker 51 28 4 2 0 10 5 93 3 41
2017 Non-shift worker 36 25 16 3 3 15 3 74 7 817
2014 Shift worker 50 20 9 0 2 16 2 86 3 44
2014 Non-shift worker 36 26 16 3 2 15 2 74 7 1035
2011 Shift worker 40 29 21 2 4 4 0 72 6 93
2011 Non-shift worker 39 30 14 5 2 9 0 77 8 899
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 30 23 6 6 0 5 63 13 32
2018 Non-shift worker 28 28 18 11 13 0 2 57 24 859
2017 Shift worker 29 20 24 9 8 3 7 55 19 40
2017 Non-shift worker 31 26 16 12 12 1 3 59 24 818

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 26 19 9 3 0 0 69 12 32
2018 Non-shift worker 20 31 24 15 9 0 1 51 24 858
2017 Shift worker 18 14 41 19 6 0 3 33 25 40
2017 Non-shift worker 18 31 27 13 10 0 1 50 23 819

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 25 9 8 3 0 0 80 11 32
2018 Non-shift worker 33 31 19 10 6 0 1 65 17 855
2017 Shift worker 24 35 30 11 0 0 0 59 11 40
2017 Non-shift worker 31 31 21 9 6 0 2 64 15 819

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 29 21 3 6 0 3 69 10 32
2018 Non-shift worker 25 23 24 14 13 1 1 48 27 857
2017 Shift worker 28 24 19 24 5 0 0 51 30 41
2017 Non-shift worker 23 23 22 15 13 1 2 48 29 815

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 59 21 9 3 6 0 3 82 9 32
2018 Non-shift worker 52 21 13 6 4 0 4 77 10 855
2017 Shift worker 51 23 9 8 2 0 7 79 11 40
2017 Non-shift worker 48 22 12 5 5 1 7 77 11 818

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 32 17 6 14 0 0 63 20 32
2018 Non-shift worker 42 27 17 7 6 0 1 69 14 859
2017 Shift worker 41 20 12 16 8 0 3 63 25 40
2017 Non-shift worker 37 30 19 9 5 0 0 67 14 814

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 25 11 6 3 0 0 80 9 32
2018 Non-shift worker 35 34 17 7 5 1 1 70 12 854
2017 Shift worker 50 34 6 8 0 2 0 86 8 40
2017 Non-shift worker 36 31 18 9 5 0 2 69 13 816

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 29 8 9 3 0 0 80 12 32
2018 Non-shift worker 32 33 19 10 6 0 1 65 15 856
2017 Shift worker 41 23 28 6 3 0 0 64 9 41
2017 Non-shift worker 31 30 20 11 6 0 1 62 18 816

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 26 8 15 3 0 0 75 18 32
2018 Non-shift worker 36 32 16 10 5 0 1 69 15 854
2017 Shift worker 47 28 13 7 5 0 0 75 12 40
2017 Non-shift worker 35 31 17 9 7 0 1 67 16 815

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 36 12 5 0 0 0 83 5 32
2018 Non-shift worker 41 35 14 7 3 0 1 76 10 849
2017 Shift worker 36 39 13 12 0 0 0 76 12 40
2017 Non-shift worker 39 34 15 7 3 0 1 74 11 814

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 66 15 9 0 8 0 3 82 8 32
2018 Non-shift worker 64 21 9 3 1 0 2 86 5 847
2017 Shift worker 74 15 0 8 3 0 0 89 11 40
2017 Non-shift worker 66 19 8 4 2 0 1 86 6 819

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 68 12 12 0 5 0 3 82 5 32
2018 Non-shift worker 79 11 4 1 1 1 3 93 2 850

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 77 6 6 0 9 0 3 85 9 32
2018 Non-shift worker 73 11 6 3 3 0 3 87 7 854
2017 Shift worker 87 5 2 3 0 0 3 95 3 40
2017 Non-shift worker 72 12 7 3 3 0 3 86 6 818

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 25 17 0 0 0 0 83 0 32
2018 Non-shift worker 55 27 10 4 2 0 1 83 6 860
2017 Shift worker 73 20 0 5 0 0 3 95 5 40
2017 Non-shift worker 57 27 7 4 2 0 2 86 6 818

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 8 13 3 3 0 4 81 6 32
2018 Non-shift worker 58 21 9 6 5 0 2 80 10 856
2017 Shift worker 76 12 4 3 0 0 4 93 3 40
2017 Non-shift worker 58 19 9 6 4 0 3 80 11 817

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 62 3 6 6 0 0 23 84 7 32
2018 Non-shift worker 53 14 5 1 1 0 26 91 2 850
2017 Shift worker 76 2 2 0 0 0 20 98 0 40
2017 Non-shift worker 57 13 5 1 1 0 24 92 2 819

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 16 12 3 0 0 8 84 3 32
2018 Non-shift worker 66 19 8 1 1 0 5 89 3 855
2017 Shift worker 82 7 5 3 0 0 3 91 3 40
2017 Non-shift worker 68 18 6 2 1 0 5 91 2 816

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 20 9 12 6 0 7 70 20 32
2018 Non-shift worker 74 12 4 3 3 0 3 90 6 855
2017 Shift worker 73 2 7 10 4 0 4 78 15 41
2017 Non-shift worker 70 15 4 4 3 1 5 89 7 820

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 25 14 6 0 0 3 79 6 32
2018 Non-shift worker 56 26 12 3 2 0 2 83 5 856
2017 Shift worker 59 20 10 3 6 2 0 81 9 40
2017 Non-shift worker 53 28 10 4 1 0 3 84 5 818

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 39 23 0 3 0 3 74 3 32
2018 Non-shift worker 19 35 32 10 4 0 0 54 14 860
2017 Shift worker 16 33 31 17 3 0 0 49 20 41
2017 Non-shift worker 16 33 34 12 5 0 0 49 17 820

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 7 32 42 8 0 0 50 18 31
2018 Non-shift worker 8 14 41 21 16 0 0 37 22 856
2017 Shift worker 2 16 47 24 12 0 0 36 18 41
2017 Non-shift worker 6 17 39 24 13 0 1 38 23 817

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 36 6 8 0 5 0 86 8 32
2018 Non-shift worker 40 36 12 7 2 3 0 78 9 861
2017 Shift worker 39 35 14 8 0 4 0 76 9 41
2017 Non-shift worker 32 38 13 8 5 4 0 73 14 818

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 42 3 3 3 5 0 91 6 32
2018 Non-shift worker 33 33 15 11 6 3 0 68 17 863
2017 Shift worker 32 46 12 8 0 2 0 79 9 41
2017 Non-shift worker 28 37 14 10 9 2 0 67 19 818
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 24 22 3 6 6 3 40 60 32
2018 Non-shift worker 32 29 17 11 7 3 1 33 67 862
2017 Shift worker 31 22 19 4 15 8 0 34 66 41
2017 Non-shift worker 32 28 18 9 10 2 2 33 67 819

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 18
2018 Non-shift worker 25 558
2017 Shift worker 55 26
2017 Non-shift worker 26 514

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 40 18
2018 Non-shift worker 34 557
2017 Shift worker 41 26
2017 Non-shift worker 33 514

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 18
2018 Non-shift worker 24 557
2017 Shift worker 8 26
2017 Non-shift worker 19 514

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 25 18
2018 Non-shift worker 39 557
2017 Shift worker 23 26
2017 Non-shift worker 38 514

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 18
2018 Non-shift worker 7 557
2017 Shift worker 0 26
2017 Non-shift worker 6 514

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 18
2018 Non-shift worker 34 557

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 18
2018 Non-shift worker 36 557
2017 Shift worker 26 26
2017 Non-shift worker 45 514

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 17 52 15 6 5 5 17
2018 Non-shift worker 5 46 22 10 5 12 518
2017 Shift worker 11 55 6 8 4 17 26
2017 Non-shift worker 8 55 16 7 3 11 505

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 65 35 17
2018 Non-shift worker 38 62 558

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 17 12 6 10 0 9 69 18 18
2018 Non-shift worker 34 27 12 11 10 1 5 65 22 555
2017 Shift worker 38 31 3 10 7 0 10 77 19 26
2017 Non-shift worker 31 25 11 12 11 1 8 62 26 519

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 17 12 5 30 0 15 46 40 18
2018 Non-shift worker 7 15 13 14 30 3 17 28 56 557
2017 Shift worker 13 30 7 12 17 3 19 55 36 26
2017 Non-shift worker 5 10 13 13 36 4 19 20 64 518

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 13 8 0 6 6 14 82 7 32
2018 Non-shift worker 47 15 13 8 9 1 7 67 19 858
Report a problem or mistake on this page
Date modified: