2018 Public Service Employee Survey Results for Statistical Survey Operations by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	46	8	9	3	0	81	12	169
2018	Communications or public affairs	55	45	0	0	0	0	100	0	15
2018	Access to information and privacy	46	42	5	7	0	0	88	7	48
2018	Administration and operations	28	54	8	8	3	0	82	10	68
2018	Information management	40	45	4	11	0	0	85	11	49
2018	Data sciences	38	46	5	8	4	0	84	11	117
2018	Other services to the public	36	48	5	7	4	0	84	11	179
2018	None of the above	36	45	6	10	3	0	80	13	230
2017	Client contact centre	37	41	7	10	5	0	77	15	188
2017	Communications or public affairs	22	40	23	15	0	0	62	15	13
2017	Access to information and privacy	27	54	11	6	3	0	81	8	37
2017	Administration and operations	42	42	6	8	2	0	84	10	298
2017	Information management	25	33	11	10	18	3	60	28	29
2017	Data sciences	42	45	6	4	2	0	87	6	95
2017	Other services to the public	38	43	6	8	5	0	81	13	184
2017	None of the above	34	41	10	12	4	0	75	15	293
2014	Client contact centre	36	40	11	9	4	0	76	13	174
2014	Communications or public affairs	40	42	19	0	0	0	81	0	14
2014	Access to information and privacy	29	52	5	11	3	0	82	13	72
2014	Administration and operations	38	37	8	13	4	0	74	17	63
2014	Information management	21	45	9	21	4	0	66	25	62
2014	Other services to the public	35	45	7	9	3	0	81	12	213
2014	None of the above	30	45	10	10	5	0	75	15	313

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	35	22	13	12	1	0	52	25	169
2018	Communications or public affairs	20	41	25	7	7	0	0	61	14	15
2018	Access to information and privacy	44	42	7	6	0	0	0	86	6	48
2018	Administration and operations	21	42	28	3	7	0	0	63	10	68
2018	Information management	38	30	16	4	9	0	2	70	13	49
2018	Data sciences	26	31	23	10	10	0	0	57	20	117
2018	Other services to the public	28	29	25	11	7	0	0	56	18	178
2018	None of the above	32	35	21	6	6	0	0	67	12	233
2017	Client contact centre	24	34	24	9	9	0	0	58	18	188
2017	Communications or public affairs	40	16	29	8	7	0	0	56	15	13
2017	Access to information and privacy	48	30	10	6	6	0	0	78	12	37
2017	Administration and operations	43	30	15	7	4	0	0	73	11	298
2017	Information management	25	48	14	3	10	0	0	73	13	29
2017	Data sciences	31	38	18	8	4	0	0	69	12	95
2017	Other services to the public	30	37	22	5	7	0	0	67	11	184
2017	None of the above	30	36	18	8	6	0	1	67	14	295
2014	Client contact centre	25	32	23	11	9	0	0	57	20	174
2014	Communications or public affairs	35	29	23	6	6	0	0	65	13	14
2014	Access to information and privacy	51	26	11	9	3	0	0	77	12	71
2014	Administration and operations	29	48	13	4	3	2	0	79	7	63
2014	Information management	30	21	34	11	5	0	0	50	16	61
2014	Other services to the public	39	24	21	10	6	0	0	63	16	213
2014	None of the above	34	33	21	6	5	0	1	67	11	313

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	33	11	13	9	0	0	67	22	169
2018	Communications or public affairs	34	52	7	7	0	0	0	86	7	15
2018	Access to information and privacy	53	34	7	2	4	0	0	86	6	48
2018	Administration and operations	31	46	15	2	7	0	0	77	8	68
2018	Information management	50	28	11	4	6	0	0	79	11	49
2018	Data sciences	36	32	16	5	10	0	0	68	15	117
2018	Other services to the public	40	31	16	9	3	0	0	71	13	178
2018	None of the above	43	34	10	7	5	0	0	77	12	233
2017	Client contact centre	39	30	13	11	7	0	0	69	18	188
2017	Communications or public affairs	48	32	14	0	7	0	0	79	7	13
2017	Access to information and privacy	60	29	9	3	0	0	0	88	3	37
2017	Administration and operations	54	29	8	6	3	0	0	83	9	298
2017	Information management	52	23	11	7	7	0	0	75	14	29
2017	Data sciences	45	29	13	7	5	0	0	75	13	95
2017	Other services to the public	40	34	13	5	7	0	1	75	12	184
2017	None of the above	38	36	14	8	4	0	0	74	12	295
2014	Client contact centre	35	33	15	8	8	0	0	68	17	174
2014	Communications or public affairs	35	42	6	0	6	10	0	86	7	14
2014	Access to information and privacy	61	27	4	4	5	0	0	88	9	71
2014	Administration and operations	55	28	7	1	8	0	0	84	9	63
2014	Information management	28	42	13	10	6	0	0	70	16	62
2014	Other services to the public	45	30	14	7	4	0	0	75	11	212
2014	None of the above	40	37	14	5	4	0	0	77	9	313

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	25	15	11	18	1	0	56	29	169
2018	Communications or public affairs	34	18	14	14	14	7	0	56	29	15
2018	Access to information and privacy	41	42	13	1	2	0	0	83	4	48
2018	Administration and operations	30	27	17	16	7	2	2	58	24	68
2018	Information management	33	33	13	10	11	0	0	67	21	49
2018	Data sciences	28	33	16	10	10	0	4	63	20	116
2018	Other services to the public	24	29	16	14	17	1	0	53	31	179
2018	None of the above	23	38	14	13	11	0	1	62	24	233
2017	Client contact centre	31	29	17	10	13	0	1	61	23	188
2017	Communications or public affairs	33	52	0	7	8	0	0	85	15	13
2017	Access to information and privacy	24	37	20	6	14	0	0	61	20	37
2017	Administration and operations	29	28	17	12	12	0	1	58	25	297
2017	Information management	28	17	32	17	7	0	0	45	24	29
2017	Data sciences	33	35	15	12	4	0	1	69	16	95
2017	Other services to the public	33	27	18	9	12	1	1	61	21	184
2017	None of the above	26	28	17	16	11	0	2	55	28	294
2014	Client contact centre	32	31	10	12	13	1	1	64	26	173
2014	Communications or public affairs	29	35	13	17	6	0	0	65	23	14
2014	Access to information and privacy	37	24	16	15	6	0	1	62	21	72
2014	Administration and operations	38	34	13	14	0	0	1	73	14	62
2014	Information management	22	36	19	14	7	2	0	59	22	61
2014	Other services to the public	31	33	14	10	9	2	1	66	20	213
2014	None of the above	26	31	16	15	12	0	0	57	27	313

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	36	19	7	15	1	59	22	169
2018	Communications or public affairs	14	52	34	0	0	0	66	0	15
2018	Access to information and privacy	40	47	8	4	1	0	86	5	48
2018	Administration and operations	28	42	15	8	7	0	70	14	68
2018	Information management	31	43	6	16	4	0	74	20	49
2018	Data sciences	31	35	16	10	8	0	66	18	117
2018	Other services to the public	26	41	17	10	5	1	67	15	179
2018	None of the above	35	36	17	8	5	0	71	13	232
2017	Client contact centre	25	36	14	13	10	1	62	24	188
2017	Communications or public affairs	47	16	16	14	7	0	63	21	13
2017	Access to information and privacy	45	33	8	11	3	0	78	14	37
2017	Administration and operations	36	39	11	8	5	0	75	14	298
2017	Information management	25	44	20	0	11	0	69	11	29
2017	Data sciences	24	44	19	6	6	0	68	13	95
2017	Other services to the public	29	41	15	10	5	0	70	15	184
2017	None of the above	27	43	15	8	6	0	70	14	295
2014	Client contact centre	21	45	16	9	9	0	65	18	173
2014	Communications or public affairs	35	25	33	6	0	0	60	6	14
2014	Access to information and privacy	43	42	5	8	3	0	85	10	70
2014	Administration and operations	34	51	8	4	3	0	85	7	63
2014	Information management	22	38	26	10	5	0	59	15	62
2014	Other services to the public	35	39	16	4	6	0	74	10	213
2014	None of the above	28	42	17	9	5	0	70	13	313

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	25	14	20	19	1	0	47	39	169
2018	Communications or public affairs	0	45	14	27	14	0	0	45	41	15
2018	Access to information and privacy	29	43	11	11	6	0	0	71	17	48
2018	Administration and operations	21	29	19	10	20	2	0	50	31	68
2018	Information management	19	30	23	17	10	0	0	50	27	49
2018	Data sciences	22	31	17	16	14	0	0	53	30	117
2018	Other services to the public	17	24	22	17	21	1	0	41	37	179
2018	None of the above	18	30	15	18	17	0	0	49	36	232
2017	Client contact centre	20	27	21	13	18	0	1	47	32	188
2017	Communications or public affairs	15	32	8	29	8	0	8	51	40	13
2017	Access to information and privacy	23	37	8	20	12	0	0	61	31	37
2017	Administration and operations	17	38	16	17	12	0	0	55	29	297
2017	Information management	21	31	7	25	17	0	0	52	41	29
2017	Data sciences	14	41	17	16	12	0	0	55	28	95
2017	Other services to the public	20	33	15	17	16	0	0	53	33	184
2017	None of the above	18	31	13	21	17	0	0	49	38	295
2014	Client contact centre	20	35	16	15	15	0	0	55	29	174
2014	Communications or public affairs	23	40	19	6	13	0	0	62	19	14
2014	Access to information and privacy	25	42	14	6	12	0	0	67	19	71
2014	Administration and operations	20	46	18	10	7	0	0	66	16	63
2014	Information management	8	44	11	21	15	2	0	52	37	62
2014	Other services to the public	21	34	16	15	14	0	0	55	29	213
2014	None of the above	19	32	17	18	13	0	0	51	32	312

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	41	10	8	5	1	0	76	13	168
2018	Communications or public affairs	27	66	0	0	0	0	7	100	0	15
2018	Access to information and privacy	51	36	11	1	0	0	0	87	1	48
2018	Administration and operations	36	40	6	15	3	0	0	76	18	68
2018	Information management	52	37	9	2	0	0	0	89	2	48
2018	Data sciences	40	35	15	8	2	0	1	76	10	117
2018	Other services to the public	31	39	16	10	3	0	1	71	14	179
2018	None of the above	37	42	9	7	4	0	0	79	12	232
2017	Client contact centre	36	43	8	7	4	0	1	80	12	188
2017	Communications or public affairs	30	70	0	0	0	0	0	100	0	13
2017	Access to information and privacy	41	42	14	3	0	0	0	83	3	37
2017	Administration and operations	44	40	8	5	3	0	0	84	7	298
2017	Information management	35	37	11	13	4	0	0	72	17	29
2017	Data sciences	32	46	10	11	1	0	0	78	12	95
2017	Other services to the public	45	39	6	7	3	0	0	84	10	184
2017	None of the above	38	40	9	9	4	0	0	78	13	293

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	36	10	5	8	0	77	13	168
2018	Communications or public affairs	41	45	14	0	0	0	86	0	15
2018	Access to information and privacy	56	36	5	2	1	0	92	4	48
2018	Administration and operations	46	35	6	10	2	2	83	11	68
2018	Information management	54	29	13	4	0	0	83	4	49
2018	Data sciences	47	34	8	8	2	1	82	10	117
2018	Other services to the public	47	33	11	7	3	0	80	9	179
2018	None of the above	39	41	10	6	4	1	81	10	232
2017	Client contact centre	44	33	12	7	4	1	77	11	188
2017	Communications or public affairs	47	45	8	0	0	0	92	0	13
2017	Access to information and privacy	48	49	0	3	0	0	97	3	37
2017	Administration and operations	49	36	8	4	2	1	86	6	297
2017	Information management	52	24	13	11	0	0	76	11	29
2017	Data sciences	47	29	14	7	3	0	77	10	95
2017	Other services to the public	50	33	11	3	3	0	83	6	184
2017	None of the above	39	40	10	6	4	1	80	10	294
2014	Client contact centre	39	37	12	8	3	0	77	11	174
2014	Communications or public affairs	33	50	17	0	0	0	83	0	14
2014	Access to information and privacy	52	34	5	6	3	0	86	10	71
2014	Administration and operations	44	49	1	4	1	0	93	5	63
2014	Information management	38	50	3	6	3	0	87	10	61
2014	Other services to the public	42	42	7	5	4	0	84	9	213
2014	None of the above	42	42	10	3	2	0	85	5	313

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	32	20	8	21	1	51	29	168
2018	Communications or public affairs	20	27	25	20	7	0	48	27	15
2018	Access to information and privacy	24	51	10	7	7	0	75	15	48
2018	Administration and operations	15	38	17	16	13	0	53	30	68
2018	Information management	21	38	12	18	11	0	59	29	49
2018	Data sciences	22	30	21	11	16	0	52	27	117
2018	Other services to the public	13	30	23	17	16	1	44	33	179
2018	None of the above	16	33	18	16	17	0	49	33	233
2017	Client contact centre	21	25	23	17	14	0	46	31	188
2017	Communications or public affairs	23	30	15	15	16	0	53	32	13
2017	Access to information and privacy	21	39	15	17	9	0	60	25	37
2017	Administration and operations	18	37	20	13	12	0	55	25	298
2017	Information management	24	24	25	17	7	3	49	25	29
2017	Data sciences	17	40	19	12	11	1	57	23	95
2017	Other services to the public	22	31	20	13	14	0	54	26	184
2017	None of the above	17	33	16	19	15	0	50	34	295

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	38	14	5	6	2	0	75	11	169
2018	Communications or public affairs	34	41	25	0	0	0	0	75	0	15
2018	Access to information and privacy	59	36	5	0	0	0	0	95	0	48
2018	Administration and operations	39	45	9	4	3	0	0	84	7	68
2018	Information management	57	20	21	2	0	0	0	77	2	49
2018	Data sciences	43	33	13	6	5	0	0	76	11	117
2018	Other services to the public	50	30	13	5	2	0	0	81	7	179
2018	None of the above	50	30	13	4	4	0	0	80	8	233
2017	Client contact centre	41	31	18	7	3	0	0	72	9	188
2017	Communications or public affairs	71	0	22	7	0	0	0	71	7	13
2017	Access to information and privacy	54	37	6	3	0	0	0	91	3	37
2017	Administration and operations	54	29	10	3	2	0	1	84	6	298
2017	Information management	55	34	7	0	4	0	0	89	4	28
2017	Data sciences	45	36	12	5	2	0	0	81	7	94
2017	Other services to the public	51	33	8	6	2	0	0	84	7	184
2017	None of the above	51	32	11	4	3	0	0	83	6	295
2014	Client contact centre	54	22	18	2	3	0	0	76	5	174
2014	Communications or public affairs	48	29	23	0	0	0	0	77	0	14
2014	Access to information and privacy	76	16	4	1	3	0	0	92	5	72
2014	Administration and operations	70	27	3	0	0	0	0	97	0	63
2014	Information management	47	37	6	8	0	0	3	86	8	62
2014	Other services to the public	59	30	8	2	1	0	0	89	3	212
2014	None of the above	62	27	8	2	2	0	0	89	3	313

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	5	21	23	16	31	2	2	27	49	169
2018	Communications or public affairs	7	18	20	41	14	0	0	25	55	15
2018	Access to information and privacy	11	41	22	20	6	0	0	53	26	48
2018	Administration and operations	11	32	20	13	21	2	2	44	35	68
2018	Information management	17	27	27	15	14	0	0	44	29	49
2018	Data sciences	12	21	22	18	26	0	1	33	44	117
2018	Other services to the public	8	23	18	23	26	1	0	31	50	177
2018	None of the above	7	25	20	22	24	1	1	33	47	233
2017	Client contact centre	9	25	20	19	25	1	2	35	45	188
2017	Communications or public affairs	30	23	8	30	8	0	0	53	38	13
2017	Access to information and privacy	5	29	22	12	33	0	0	34	44	37
2017	Administration and operations	14	27	19	19	18	1	1	42	38	298
2017	Information management	18	35	15	18	14	0	0	53	32	28
2017	Data sciences	11	27	16	23	18	0	5	40	43	94
2017	Other services to the public	17	28	18	16	21	1	0	46	37	184
2017	None of the above	11	26	20	19	22	0	1	37	42	295
2014	Client contact centre	8	29	19	21	20	1	2	39	42	173
2014	Communications or public affairs	6	46	29	0	19	0	0	52	19	14
2014	Access to information and privacy	17	36	18	13	16	1	0	54	29	72
2014	Administration and operations	19	50	12	13	3	0	4	72	16	63
2014	Information management	2	35	18	26	19	0	0	37	45	62
2014	Other services to the public	15	26	17	22	18	1	1	42	40	213
2014	None of the above	8	33	19	22	17	1	1	41	40	312

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	21	19	21	25	0	3	32	48	169
2018	Communications or public affairs	7	20	27	32	14	0	0	27	45	15
2018	Access to information and privacy	24	26	27	15	6	0	2	51	21	48
2018	Administration and operations	8	36	13	24	19	0	0	44	43	68
2018	Information management	16	31	23	19	11	0	0	47	30	49
2018	Data sciences	12	16	19	24	27	1	2	28	52	117
2018	Other services to the public	10	21	21	21	25	0	2	32	46	179
2018	None of the above	9	26	21	20	22	0	1	35	43	233
2017	Client contact centre	11	21	18	23	25	0	3	32	49	188
2017	Communications or public affairs	30	30	8	8	23	0	0	60	32	13
2017	Access to information and privacy	16	29	21	16	15	3	0	47	32	37
2017	Administration and operations	16	24	21	18	18	1	1	42	37	296
2017	Information management	11	47	4	24	14	0	0	59	38	29
2017	Data sciences	13	22	22	20	19	1	4	36	41	93
2017	Other services to the public	17	27	20	16	19	1	0	45	35	184
2017	None of the above	15	26	17	21	20	0	1	42	41	294
2014	Client contact centre	12	20	21	22	22	0	3	33	46	174
2014	Communications or public affairs	13	23	46	6	13	0	0	35	19	14
2014	Access to information and privacy	22	24	24	13	12	4	1	48	27	72
2014	Administration and operations	26	30	23	14	3	0	4	59	18	63
2014	Information management	6	24	23	30	16	0	0	30	46	62
2014	Other services to the public	20	26	21	13	20	0	0	47	33	212
2014	None of the above	14	25	24	20	14	1	2	40	35	313

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	34	19	15	11	1	0	56	25	169
2018	Communications or public affairs	14	59	20	7	0	0	0	73	7	15
2018	Access to information and privacy	37	35	17	9	0	1	0	73	9	48
2018	Administration and operations	21	34	21	14	9	2	0	56	23	68
2018	Information management	33	35	23	4	4	0	0	68	9	49
2018	Data sciences	28	30	22	16	4	0	0	58	20	117
2018	Other services to the public	16	35	22	16	10	0	0	52	26	179
2018	None of the above	17	34	19	20	8	0	1	51	29	232
2017	Client contact centre	17	38	21	12	11	0	0	55	24	187
2017	Communications or public affairs	38	30	7	0	16	8	0	75	18	13
2017	Access to information and privacy	29	35	22	12	3	0	0	64	14	37
2017	Administration and operations	20	41	18	13	7	0	1	61	20	296
2017	Information management	20	48	10	13	4	4	0	72	18	29
2017	Data sciences	23	41	19	9	8	0	0	64	17	92
2017	Other services to the public	29	35	16	11	8	1	0	64	19	182
2017	None of the above	19	40	17	13	10	0	1	59	24	295
2014	Client contact centre	24	34	22	14	5	0	0	58	19	174
2014	Communications or public affairs	46	23	19	13	0	0	0	69	13	14
2014	Access to information and privacy	30	36	11	15	5	1	3	68	20	71
2014	Administration and operations	27	45	13	14	1	0	0	71	15	63
2014	Information management	17	29	23	19	11	2	0	47	30	62
2014	Other services to the public	24	41	17	9	6	1	0	67	16	213
2014	None of the above	22	34	21	14	7	2	1	57	22	312

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	34	21	9	10	0	60	19	169
2018	Communications or public affairs	34	45	14	7	0	0	80	7	15
2018	Access to information and privacy	56	36	2	6	0	0	92	6	48
2018	Administration and operations	28	52	9	5	7	0	80	11	67
2018	Information management	53	23	12	8	4	0	76	12	49
2018	Data sciences	35	35	16	7	7	0	70	14	117
2018	Other services to the public	35	36	15	8	7	0	71	14	179
2018	None of the above	33	42	13	6	6	0	75	12	232
2017	Client contact centre	28	41	16	7	9	0	69	15	188
2017	Communications or public affairs	42	27	16	15	0	0	69	15	12
2017	Access to information and privacy	45	38	11	6	0	0	83	6	37
2017	Administration and operations	43	32	16	6	3	0	75	8	298
2017	Information management	42	27	13	10	7	0	69	17	29
2017	Data sciences	38	36	13	6	5	1	75	12	93
2017	Other services to the public	35	38	15	4	7	0	74	11	184
2017	None of the above	35	36	16	6	6	0	72	13	294
2014	Client contact centre	31	36	18	9	7	0	67	16	173
2014	Communications or public affairs	42	29	13	6	0	10	79	7	14
2014	Access to information and privacy	58	26	8	5	3	0	84	8	71
2014	Administration and operations	44	37	10	6	3	0	81	8	63
2014	Information management	30	40	13	15	2	0	70	16	62
2014	Other services to the public	41	37	13	5	4	0	77	10	211
2014	None of the above	42	36	13	5	3	0	78	8	313

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	61	23	7	1	1	1	6	90	2	169
2018	Communications or public affairs	59	27	0	7	7	0	0	86	14	15
2018	Access to information and privacy	53	30	7	0	1	2	6	91	2	48
2018	Administration and operations	47	37	6	1	2	2	6	91	3	68
2018	Information management	61	23	11	1	2	0	2	86	4	49
2018	Data sciences	62	22	6	0	0	1	9	93	0	117
2018	Other services to the public	54	22	11	4	0	0	8	84	4	179
2018	None of the above	57	20	10	2	1	1	9	85	4	233
2017	Client contact centre	65	20	3	3	0	1	8	94	3	188
2017	Communications or public affairs	60	32	0	8	0	0	0	92	8	13
2017	Access to information and privacy	70	13	5	0	3	0	9	92	3	37
2017	Administration and operations	50	24	11	2	0	1	11	85	3	296
2017	Information management	47	33	3	3	0	7	7	93	4	29
2017	Data sciences	42	38	8	1	0	2	8	90	1	95
2017	Other services to the public	62	21	5	1	1	1	9	93	2	184
2017	None of the above	60	23	8	2	0	1	6	90	2	294
2014	Client contact centre	59	28	6	0	0	0	6	93	0	174
2014	Communications or public affairs	46	54	0	0	0	0	0	100	0	14
2014	Access to information and privacy	54	31	9	1	0	0	5	89	1	71
2014	Administration and operations	49	33	9	3	6	0	0	82	9	63
2014	Information management	44	26	15	7	0	2	6	76	8	62
2014	Other services to the public	55	28	7	0	0	0	9	92	0	211
2014	None of the above	51	26	9	2	1	1	11	87	3	312

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	15	20	24	19	4	7	49	28	166
2018	Communications or public affairs	0	14	25	41	20	0	0	61	14	15
2018	Access to information and privacy	7	13	23	26	21	4	6	52	22	48
2018	Administration and operations	7	12	26	20	27	3	5	51	21	68
2018	Information management	6	17	19	21	25	4	8	52	26	48
2018	Data sciences	8	13	22	26	24	2	6	54	22	117
2018	Other services to the public	8	16	24	28	17	1	7	48	26	179
2018	None of the above	5	15	30	21	20	2	6	45	22	232
2017	Client contact centre	6	13	24	26	24	3	4	54	20	188
2017	Communications or public affairs	9	18	43	15	15	0	0	30	27	12
2017	Access to information and privacy	13	19	19	35	13	0	0	48	32	37
2017	Administration and operations	3	10	31	25	24	2	6	53	14	296
2017	Information management	4	13	46	11	14	4	8	28	19	29
2017	Data sciences	2	7	26	28	33	1	2	63	10	94
2017	Other services to the public	4	9	30	24	25	2	7	53	15	183
2017	None of the above	6	12	30	23	20	3	7	47	20	295
2014	Client contact centre	7	12	28	25	20	2	5	49	20	174
2014	Communications or public affairs	0	31	29	13	21	0	6	35	33	14
2014	Access to information and privacy	9	12	17	30	26	0	5	59	23	71
2014	Administration and operations	0	13	37	29	21	0	0	50	13	63
2014	Information management	6	17	40	25	9	2	3	35	24	62
2014	Other services to the public	6	14	25	29	23	1	3	54	20	212
2014	None of the above	3	13	34	26	19	2	4	47	17	312

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	17	19	14	24	4	6	43	36	167
2018	Communications or public affairs	0	14	27	18	41	0	0	59	14	15
2018	Access to information and privacy	5	14	23	23	26	5	4	54	21	48
2018	Administration and operations	6	13	28	18	27	2	6	49	21	68
2018	Information management	6	19	21	14	34	2	4	51	27	49
2018	Data sciences	13	18	14	26	24	3	2	53	33	117
2018	Other services to the public	14	19	24	17	20	2	4	40	34	179
2018	None of the above	9	21	23	19	22	1	4	44	32	233
2017	Client contact centre	12	13	18	26	21	4	5	53	28	186
2017	Communications or public affairs	0	34	27	31	7	0	0	39	34	12
2017	Access to information and privacy	6	14	29	25	24	0	3	50	20	37
2017	Administration and operations	6	10	30	17	31	3	4	52	16	296
2017	Information management	4	20	27	17	17	8	8	40	28	29
2017	Data sciences	6	14	22	20	33	2	3	56	21	94
2017	Other services to the public	9	12	22	20	27	6	4	53	23	182
2017	None of the above	10	15	21	19	23	5	5	48	28	294
2014	Client contact centre	8	20	24	21	19	2	5	44	30	174
2014	Communications or public affairs	13	13	23	19	33	0	0	52	25	14
2014	Access to information and privacy	7	15	23	21	30	1	4	53	23	72
2014	Administration and operations	5	16	28	19	29	1	1	49	22	63
2014	Information management	7	9	40	27	15	0	2	43	16	61
2014	Other services to the public	7	16	20	24	26	2	4	54	25	211
2014	None of the above	9	14	24	20	27	2	5	49	25	311

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	11	10	20	21	19	8	12	49	26	166
2018	Communications or public affairs	7	0	27	18	41	0	7	63	7	15
2018	Access to information and privacy	5	21	25	11	18	6	15	36	32	48
2018	Administration and operations	10	14	21	19	25	3	7	50	27	68
2018	Information management	6	13	26	15	24	6	10	46	23	49
2018	Data sciences	11	13	22	21	21	4	8	49	26	116
2018	Other services to the public	10	14	22	22	16	5	11	45	29	179
2018	None of the above	10	20	19	15	19	4	13	41	37	232
2017	Client contact centre	8	14	19	20	19	7	14	49	27	187
2017	Communications or public affairs	9	18	18	7	31	7	9	46	32	12
2017	Access to information and privacy	3	14	28	34	11	5	6	50	19	37
2017	Administration and operations	6	12	26	17	23	3	12	47	21	296
2017	Information management	7	14	23	24	17	4	11	48	25	29
2017	Data sciences	4	6	26	17	27	6	14	54	13	94
2017	Other services to the public	7	14	16	20	26	8	9	55	25	183
2017	None of the above	7	13	21	18	21	6	14	49	25	293
2014	Client contact centre	7	11	20	21	23	7	11	53	22	174
2014	Communications or public affairs	0	19	25	19	27	10	0	51	21	14
2014	Access to information and privacy	5	15	22	22	26	5	5	54	22	72
2014	Administration and operations	6	10	30	19	29	1	5	51	17	63
2014	Information management	9	18	14	30	18	8	3	54	30	62
2014	Other services to the public	8	13	18	24	22	5	10	54	25	209
2014	None of the above	6	15	24	20	20	6	9	48	25	313

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	4	5	19	23	31	4	14	65	12	168
2018	Communications or public affairs	0	7	7	34	52	0	0	86	7	15
2018	Access to information and privacy	2	11	15	20	42	4	7	69	14	48
2018	Administration and operations	4	7	27	21	32	0	9	58	12	68
2018	Information management	6	12	21	17	35	0	8	57	20	49
2018	Data sciences	3	9	17	27	35	2	8	68	13	116
2018	Other services to the public	2	9	23	30	30	1	5	64	11	179
2018	None of the above	5	10	25	24	27	1	8	56	17	233
2017	Client contact centre	3	4	15	26	36	4	13	74	9	184
2017	Communications or public affairs	0	9	0	43	39	0	9	90	10	12
2017	Access to information and privacy	3	3	28	38	28	0	0	66	6	36
2017	Administration and operations	1	6	20	32	34	1	6	71	8	295
2017	Information management	4	10	17	24	27	4	15	63	17	29
2017	Data sciences	2	4	13	37	34	2	6	78	8	95
2017	Other services to the public	3	6	18	30	31	4	7	69	10	183
2017	None of the above	4	6	21	27	29	4	10	65	11	294
2014	Client contact centre	2	2	19	39	27	3	8	74	5	174
2014	Communications or public affairs	0	6	13	48	23	10	0	79	7	14
2014	Access to information and privacy	1	12	18	36	25	3	5	66	14	72
2014	Administration and operations	1	5	22	37	31	0	4	71	7	63
2014	Information management	5	6	17	36	31	2	4	71	11	62
2014	Other services to the public	3	6	24	31	31	0	5	65	10	211
2014	None of the above	3	10	23	32	24	2	7	61	13	313

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	6	11	18	24	26	4	11	58	21	168
2018	Communications or public affairs	0	7	27	18	48	0	0	66	7	15
2018	Access to information and privacy	4	15	17	15	32	5	12	57	23	48
2018	Administration and operations	9	16	21	19	25	2	8	49	28	68
2018	Information management	2	23	17	17	30	0	10	53	28	49
2018	Data sciences	6	7	23	24	33	1	7	62	13	116
2018	Other services to the public	7	12	29	19	27	1	4	49	20	179
2018	None of the above	9	15	20	20	24	2	9	50	27	232
2017	Client contact centre	8	9	13	23	32	1	13	65	20	187
2017	Communications or public affairs	0	16	0	53	22	0	8	82	18	13
2017	Access to information and privacy	3	6	35	40	14	3	0	55	8	37
2017	Administration and operations	4	9	22	25	31	1	6	61	15	296
2017	Information management	7	7	10	51	21	4	0	75	15	29
2017	Data sciences	1	10	23	17	41	0	7	63	13	94
2017	Other services to the public	4	10	20	16	33	6	11	59	16	183
2017	None of the above	6	8	20	20	29	4	13	59	17	294
2014	Client contact centre	3	10	24	24	28	2	10	59	14	172
2014	Communications or public affairs	0	25	25	13	27	10	0	44	28	14
2014	Access to information and privacy	3	11	18	32	31	1	4	66	15	72
2014	Administration and operations	4	12	38	19	21	1	5	43	16	63
2014	Information management	9	16	14	29	25	0	7	58	27	60
2014	Other services to the public	6	11	20	25	30	0	8	59	19	212
2014	None of the above	6	13	22	27	25	2	7	56	20	313

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	12	23	12	12	7	8	28	45	168
2018	Communications or public affairs	0	14	39	27	14	7	0	44	15	15
2018	Access to information and privacy	7	16	14	13	25	13	14	51	31	48
2018	Administration and operations	14	16	19	16	22	6	6	43	35	68
2018	Information management	6	19	29	13	24	2	6	41	28	49
2018	Data sciences	13	13	19	23	20	6	5	49	30	117
2018	Other services to the public	14	18	19	17	21	4	7	42	36	179
2018	None of the above	11	18	22	17	20	5	7	42	33	232
2017	Client contact centre	11	15	22	15	21	7	9	43	30	187
2017	Communications or public affairs	16	27	9	16	31	0	0	48	43	12
2017	Access to information and privacy	8	8	20	33	21	6	6	60	18	37
2017	Administration and operations	5	10	24	21	28	5	7	56	17	296
2017	Information management	11	25	24	17	7	6	11	28	43	29
2017	Data sciences	6	10	20	26	26	5	7	59	19	94
2017	Other services to the public	10	9	18	15	28	9	10	53	24	183
2017	None of the above	12	12	20	19	24	6	7	49	27	294
2014	Client contact centre	12	22	21	11	21	7	7	36	39	174
2014	Communications or public affairs	6	19	29	13	23	10	0	40	28	14
2014	Access to information and privacy	5	13	14	19	27	16	6	59	23	72
2014	Administration and operations	1	12	24	28	26	3	6	59	15	63
2014	Information management	4	16	19	25	26	3	6	57	22	61
2014	Other services to the public	11	13	13	18	28	9	9	56	29	212
2014	None of the above	8	15	20	20	23	6	8	50	26	312

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	16	19	17	17	6	8	40	38	168
2018	Communications or public affairs	7	14	7	45	20	0	7	71	22	15
2018	Access to information and privacy	6	13	26	17	28	6	5	50	21	48
2018	Administration and operations	10	24	27	17	11	5	6	32	38	68
2018	Information management	15	21	24	12	20	2	6	35	39	49
2018	Data sciences	9	18	22	23	21	0	6	48	29	117
2018	Other services to the public	11	18	31	14	17	4	5	34	32	179
2018	None of the above	9	23	23	20	17	2	7	40	35	233
2017	Client contact centre	12	16	25	18	19	2	9	42	31	187
2017	Communications or public affairs	9	27	16	7	40	0	0	48	36	12
2017	Access to information and privacy	12	15	29	18	19	3	6	40	29	37
2017	Administration and operations	9	12	26	17	26	3	7	48	23	296
2017	Information management	4	3	45	22	18	4	4	43	8	29
2017	Data sciences	4	11	32	21	24	2	5	49	16	94
2017	Other services to the public	6	13	20	22	26	6	8	56	22	184
2017	None of the above	9	15	23	17	23	3	10	47	27	295
2014	Client contact centre	11	11	31	19	19	3	6	42	24	174
2014	Communications or public affairs	6	19	35	13	17	10	0	32	28	14
2014	Access to information and privacy	8	6	36	18	19	5	8	43	16	72
2014	Administration and operations	0	12	33	22	26	3	4	51	13	63
2014	Information management	8	13	40	20	12	2	5	35	22	61
2014	Other services to the public	9	13	21	20	25	3	8	50	25	211
2014	None of the above	6	16	29	18	19	5	7	42	25	313

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	17	22	13	15	9	7	40	34	169
2018	Communications or public affairs	14	25	14	0	7	34	7	65	12	15
2018	Access to information and privacy	21	25	17	12	5	8	11	57	22	47
2018	Administration and operations	8	31	16	23	8	8	6	45	36	68
2018	Information management	20	22	26	13	7	4	8	48	22	48
2018	Data sciences	13	21	25	9	10	12	11	44	25	114
2018	Other services to the public	7	23	24	16	11	12	7	37	34	181
2018	None of the above	10	20	23	20	10	10	7	37	36	237
2017	Client contact centre	22	22	14	11	15	7	8	52	32	187
2017	Communications or public affairs	22	30	32	16	0	0	0	52	16	13
2017	Access to information and privacy	18	41	15	8	12	3	3	63	21	36
2017	Administration and operations	21	21	17	13	10	8	10	52	28	299
2017	Information management	11	27	32	10	14	6	0	40	26	29
2017	Data sciences	17	33	19	8	6	9	8	60	17	95
2017	Other services to the public	19	22	22	10	10	9	7	49	25	184
2017	None of the above	16	20	22	15	11	10	6	43	31	294
2014	Client contact centre	23	24	18	14	8	7	6	54	25	176
2014	Communications or public affairs	27	24	37	0	6	6	0	54	6	15
2014	Access to information and privacy	29	22	14	14	6	5	11	60	23	74
2014	Administration and operations	29	31	22	10	1	3	4	64	13	62
2014	Information management	11	36	27	2	15	2	8	52	18	60
2014	Other services to the public	23	30	11	10	8	10	8	64	22	216
2014	None of the above	17	24	22	13	6	8	10	50	24	316

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	28	10	15	16	2	1	59	31	170
2018	Communications or public affairs	55	25	14	7	0	0	0	80	7	15
2018	Access to information and privacy	40	32	8	7	7	5	0	76	16	48
2018	Administration and operations	19	37	10	15	14	5	0	60	30	68
2018	Information management	37	19	13	20	7	4	0	58	28	47
2018	Data sciences	38	22	18	7	9	2	3	63	18	116
2018	Other services to the public	28	29	13	13	13	3	1	59	27	181
2018	None of the above	27	23	12	13	19	5	2	54	34	236
2017	Client contact centre	41	18	12	14	12	3	0	60	27	187
2017	Communications or public affairs	37	32	8	15	8	0	0	68	23	13
2017	Access to information and privacy	33	40	5	8	9	3	3	77	18	37
2017	Administration and operations	34	29	12	10	10	3	2	66	21	298
2017	Information management	27	21	29	10	14	0	0	48	24	29
2017	Data sciences	36	36	10	8	6	2	2	75	15	96
2017	Other services to the public	33	27	14	13	9	4	1	63	22	184
2017	None of the above	30	27	14	14	11	3	2	60	26	294
2014	Client contact centre	30	24	19	13	9	3	0	56	24	174
2014	Communications or public affairs	43	24	22	12	0	0	0	67	12	15
2014	Access to information and privacy	47	12	12	16	7	4	2	63	24	74
2014	Administration and operations	49	28	14	6	2	1	0	78	8	62
2014	Information management	31	26	19	11	8	3	2	60	20	59
2014	Other services to the public	37	28	13	8	8	6	0	69	17	214
2014	None of the above	32	30	14	10	9	3	3	65	20	316

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	9	18	16	14	24	17	2	33	47	169
2018	Communications or public affairs	20	18	14	14	7	27	0	53	28	15
2018	Access to information and privacy	20	19	15	15	5	26	0	53	27	48
2018	Administration and operations	6	23	10	28	17	16	0	34	53	68
2018	Information management	19	18	16	24	13	9	2	42	41	47
2018	Data sciences	12	21	21	13	13	17	2	41	33	116
2018	Other services to the public	7	19	13	23	17	20	2	33	51	181
2018	None of the above	6	16	13	19	17	26	3	31	51	237
2017	Client contact centre	8	25	17	16	14	20	2	41	38	188
2017	Communications or public affairs	8	37	15	8	16	7	8	53	29	13
2017	Access to information and privacy	13	20	6	11	20	24	6	47	45	37
2017	Administration and operations	11	18	14	15	13	28	2	41	39	297
2017	Information management	7	21	28	10	14	20	0	35	30	29
2017	Data sciences	13	23	20	18	5	19	3	45	30	96
2017	Other services to the public	9	21	17	14	15	23	2	39	38	182
2017	None of the above	9	19	16	18	15	20	4	36	43	295
2014	Client contact centre	11	16	23	16	14	18	1	33	38	175
2014	Communications or public affairs	22	12	33	6	0	28	0	46	8	15
2014	Access to information and privacy	20	17	18	14	10	19	1	46	30	74
2014	Administration and operations	8	32	18	15	8	18	1	50	28	62
2014	Information management	9	18	21	26	16	10	2	29	47	60
2014	Other services to the public	11	13	17	22	10	23	2	33	44	216
2014	None of the above	8	18	19	13	14	26	2	36	38	315

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	36	10	10	7	0	1	72	18	170
2018	Communications or public affairs	48	45	0	7	0	0	0	93	7	15
2018	Access to information and privacy	49	38	5	4	2	2	0	89	6	48
2018	Administration and operations	26	49	11	12	3	0	0	74	15	68
2018	Information management	49	30	13	9	0	0	0	78	9	48
2018	Data sciences	37	34	9	7	6	3	3	76	14	116
2018	Other services to the public	29	42	11	10	4	3	2	75	14	181
2018	None of the above	33	38	12	9	3	2	2	74	13	238
2017	Client contact centre	41	35	11	12	2	0	0	75	14	188
2017	Communications or public affairs	38	37	16	8	0	0	0	75	8	13
2017	Access to information and privacy	39	41	6	3	6	3	3	85	9	37
2017	Administration and operations	40	35	8	8	4	3	2	79	13	297
2017	Information management	37	28	24	7	4	0	0	65	11	29
2017	Data sciences	51	33	6	6	2	0	2	86	8	96
2017	Other services to the public	37	40	10	6	5	1	1	78	11	184
2017	None of the above	32	43	11	8	4	1	1	76	13	295
2014	Client contact centre	33	41	14	8	4	0	0	75	11	176
2014	Communications or public affairs	25	42	27	6	0	0	0	67	6	14
2014	Access to information and privacy	47	25	17	10	0	1	0	73	10	73
2014	Administration and operations	57	31	5	7	0	0	0	88	7	62
2014	Information management	40	36	12	3	5	2	3	79	8	62
2014	Other services to the public	37	39	13	7	3	1	0	77	10	216
2014	None of the above	34	37	11	11	3	2	3	75	14	315

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	29	26	11	9	7	4	48	22	170
2018	Communications or public affairs	0	59	20	0	0	14	7	74	0	15
2018	Access to information and privacy	29	40	13	8	1	7	1	75	11	48
2018	Administration and operations	15	45	16	4	7	8	5	69	12	68
2018	Information management	22	31	32	4	2	7	2	58	7	48
2018	Data sciences	28	33	23	4	6	2	4	65	11	116
2018	Other services to the public	18	28	29	9	4	6	4	52	15	181
2018	None of the above	17	29	25	11	8	6	5	51	21	238

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	32	12	7	10	0	0	70	18	170
2018	Communications or public affairs	41	32	0	7	14	0	7	78	22	15
2018	Access to information and privacy	48	37	6	5	2	0	2	87	7	48
2018	Administration and operations	36	37	9	5	10	3	0	76	15	68
2018	Information management	46	31	10	11	2	0	0	77	13	48
2018	Data sciences	41	36	10	11	2	0	0	77	13	116
2018	Other services to the public	29	40	12	8	10	0	0	69	19	181
2018	None of the above	35	38	7	13	7	0	0	73	20	238
2017	Client contact centre	41	32	11	11	5	0	0	73	17	188
2017	Communications or public affairs	38	32	0	14	16	0	0	70	30	13
2017	Access to information and privacy	42	44	3	11	0	0	0	86	11	37
2017	Administration and operations	45	27	11	12	6	0	0	71	18	299
2017	Information management	32	32	22	7	8	0	0	63	14	28
2017	Data sciences	35	39	14	9	3	0	0	74	12	96
2017	Other services to the public	36	35	10	10	8	1	0	72	18	184
2017	None of the above	39	30	13	9	9	0	0	69	17	295
2014	Client contact centre	38	38	12	6	4	0	1	77	10	176
2014	Communications or public affairs	33	37	18	12	0	0	0	71	12	15
2014	Access to information and privacy	63	22	1	7	7	0	0	85	14	73
2014	Administration and operations	45	49	1	4	0	0	0	95	4	60
2014	Information management	29	41	13	11	6	0	0	70	17	61
2014	Other services to the public	42	34	10	8	6	0	0	76	14	215
2014	None of the above	40	36	10	7	7	0	0	76	14	314

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	26	11	7	9	5	3	70	18	170
2018	Communications or public affairs	41	32	0	7	0	14	7	91	9	15
2018	Access to information and privacy	50	26	15	6	0	1	1	78	6	48
2018	Administration and operations	35	30	18	7	5	5	0	68	12	68
2018	Information management	51	17	15	8	2	0	7	73	11	48
2018	Data sciences	42	28	10	8	5	4	3	75	14	116
2018	Other services to the public	27	34	14	13	7	4	2	64	21	181
2018	None of the above	38	29	12	10	8	2	1	69	19	237
2017	Client contact centre	41	27	17	5	6	2	2	70	12	188
2017	Communications or public affairs	32	45	7	16	0	0	0	77	16	13
2017	Access to information and privacy	44	42	8	3	0	3	0	89	3	37
2017	Administration and operations	41	28	14	9	3	3	2	72	13	299
2017	Information management	36	20	22	11	4	3	3	61	16	28
2017	Data sciences	49	26	12	7	3	1	1	77	10	96
2017	Other services to the public	37	29	13	10	5	6	1	70	16	184
2017	None of the above	32	32	17	6	7	3	2	68	14	295
2014	Client contact centre	33	34	16	8	4	2	1	70	13	176
2014	Communications or public affairs	29	27	28	0	6	10	0	63	7	15
2014	Access to information and privacy	53	24	13	4	5	0	1	78	8	73
2014	Administration and operations	53	33	10	4	0	0	0	86	4	60
2014	Information management	32	37	13	10	5	0	3	71	15	62
2014	Other services to the public	41	29	15	7	5	1	2	72	12	215
2014	None of the above	36	31	14	9	6	3	1	71	15	314

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	34	8	7	10	1	1	75	17	170
2018	Communications or public affairs	41	45	7	0	0	7	0	93	0	15
2018	Access to information and privacy	49	32	16	0	0	0	4	84	0	48
2018	Administration and operations	30	45	11	6	7	2	0	76	13	68
2018	Information management	41	33	13	8	2	0	2	76	10	48
2018	Data sciences	43	24	13	16	3	0	0	68	19	116
2018	Other services to the public	26	37	16	13	6	1	1	64	20	180
2018	None of the above	36	33	9	14	8	1	0	69	22	238
2017	Client contact centre	40	31	12	10	6	0	1	72	16	188
2017	Communications or public affairs	40	38	7	15	0	0	0	78	15	13
2017	Access to information and privacy	54	37	0	6	3	0	0	91	9	37
2017	Administration and operations	40	36	10	10	4	0	0	76	14	299
2017	Information management	34	34	11	21	0	0	0	67	21	29
2017	Data sciences	37	33	14	14	2	0	0	70	16	96
2017	Other services to the public	33	35	12	11	7	1	1	70	19	184
2017	None of the above	33	35	13	10	7	2	1	70	17	294
2014	Client contact centre	30	44	11	8	6	0	1	75	14	176
2014	Communications or public affairs	33	39	18	0	0	10	0	80	0	15
2014	Access to information and privacy	50	33	2	9	5	0	1	84	13	74
2014	Administration and operations	47	43	1	7	2	0	0	90	9	62
2014	Information management	29	43	14	12	0	0	3	74	12	62
2014	Other services to the public	42	35	9	12	2	0	0	77	14	215
2014	None of the above	37	37	12	8	5	1	0	74	13	315

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	29	14	6	12	3	1	67	18	170
2018	Communications or public affairs	41	32	27	0	0	0	0	73	0	15
2018	Access to information and privacy	54	26	12	7	0	2	0	81	7	47
2018	Administration and operations	34	34	14	11	6	2	0	69	17	68
2018	Information management	47	25	12	9	2	4	0	76	11	48
2018	Data sciences	43	26	17	9	2	3	0	71	12	116
2018	Other services to the public	32	29	18	7	10	2	2	63	18	181
2018	None of the above	36	27	16	9	8	4	0	66	18	237
2017	Client contact centre	35	27	20	5	10	3	1	64	16	185
2017	Communications or public affairs	60	8	0	15	16	0	0	68	32	13
2017	Access to information and privacy	47	30	8	6	6	3	0	80	12	37
2017	Administration and operations	42	25	16	8	6	1	1	69	15	299
2017	Information management	24	45	21	3	4	4	0	71	7	29
2017	Data sciences	45	25	19	6	3	2	0	71	9	96
2017	Other services to the public	32	34	16	8	7	3	1	68	15	184
2017	None of the above	34	28	18	9	6	4	2	65	15	294

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	33	11	9	8	0	0	71	18	170
2018	Communications or public affairs	48	39	0	14	0	0	0	86	14	15
2018	Access to information and privacy	56	25	11	5	2	0	0	81	7	48
2018	Administration and operations	31	37	14	9	8	2	0	69	17	68
2018	Information management	43	32	12	13	0	0	0	75	13	48
2018	Data sciences	37	33	16	10	3	0	0	70	14	116
2018	Other services to the public	30	34	18	8	10	0	0	64	18	181
2018	None of the above	39	27	12	13	9	0	0	66	22	237
2017	Client contact centre	31	34	14	10	9	2	0	67	19	187
2017	Communications or public affairs	52	23	8	16	0	0	0	75	16	13
2017	Access to information and privacy	53	22	11	11	3	0	0	75	14	37
2017	Administration and operations	39	30	15	9	6	1	0	70	14	299
2017	Information management	31	34	20	7	8	0	0	65	15	29
2017	Data sciences	39	35	16	8	3	0	0	74	11	96
2017	Other services to the public	37	35	13	8	8	0	0	72	15	184
2017	None of the above	34	31	19	10	6	0	0	65	16	295
2014	Client contact centre	40	30	15	7	7	1	0	71	15	175
2014	Communications or public affairs	39	37	18	6	0	0	0	76	6	15
2014	Access to information and privacy	49	35	1	11	5	0	0	84	15	74
2014	Administration and operations	52	37	6	1	2	0	1	90	4	61
2014	Information management	36	37	12	7	7	0	0	73	14	62
2014	Other services to the public	44	30	13	8	4	0	0	75	12	215
2014	None of the above	43	28	14	8	7	0	0	72	14	316

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	5	24	37	5	29	0	0	29	34	14
2018	Administration and operations	6	43	23	23	0	0	6	52	24	18
2018	Data sciences	21	21	59	0	0	0	0	41	0	10
2018	Other services to the public	16	31	18	13	16	5	0	50	31	20
2018	None of the above	0	36	25	9	25	4	0	37	36	24
2017	Client contact centre	13	15	33	27	13	0	0	28	39	15
2017	Administration and operations	9	37	6	22	16	6	3	51	42	32
2017	Other services to the public	11	42	11	16	16	0	5	56	33	19
2017	None of the above	10	43	9	18	20	0	0	53	38	21
2014	Client contact centre	9	53	10	19	5	5	0	64	25	17
2014	Administration and operations	20	41	17	22	0	0	0	61	22	19
2014	Other services to the public	16	17	22	41	4	0	0	33	45	21
2014	None of the above	11	21	39	15	12	0	2	32	28	36

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	29	15	10	16	8	0	54	29	169
2018	Communications or public affairs	15	56	7	0	7	15	0	83	9	14
2018	Access to information and privacy	35	23	15	8	10	8	0	64	20	48
2018	Administration and operations	28	29	19	9	10	5	0	60	20	67
2018	Information management	29	30	20	4	11	4	2	63	16	48
2018	Data sciences	30	23	13	6	9	14	3	65	19	113
2018	Other services to the public	18	29	18	16	8	11	0	53	27	178
2018	None of the above	16	23	20	14	12	14	1	46	30	235
2017	Client contact centre	27	31	11	9	13	8	0	63	24	188
2017	Communications or public affairs	16	29	22	25	0	0	8	49	27	13
2017	Access to information and privacy	11	43	17	12	6	9	3	60	20	35
2017	Administration and operations	26	31	14	8	8	13	1	65	19	297
2017	Information management	27	25	21	3	14	10	0	58	19	29
2017	Data sciences	36	27	12	8	5	11	1	71	15	96
2017	Other services to the public	29	33	8	12	8	7	3	68	23	184
2017	None of the above	26	24	20	11	9	9	1	56	22	293
2014	Client contact centre	26	32	16	10	9	7	0	63	20	172
2014	Communications or public affairs	49	12	18	0	6	16	0	72	7	15
2014	Access to information and privacy	38	27	7	12	6	10	0	72	20	73
2014	Administration and operations	39	24	17	4	3	13	0	72	8	60
2014	Information management	22	32	21	15	5	3	2	57	21	62
2014	Other services to the public	27	28	14	10	5	14	2	65	18	212
2014	None of the above	25	28	18	8	8	12	1	61	18	309

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	31	19	10	18	3	0	51	29	169
2018	Communications or public affairs	29	41	7	22	0	0	0	71	22	14
2018	Access to information and privacy	37	28	20	7	8	0	0	65	16	48
2018	Administration and operations	23	32	16	17	10	2	0	57	27	67
2018	Information management	27	31	13	20	7	2	0	60	27	48
2018	Data sciences	27	29	19	13	10	3	0	57	23	115
2018	Other services to the public	18	24	26	17	11	2	0	44	29	178
2018	None of the above	16	27	20	20	15	1	1	44	36	235
2017	Client contact centre	26	33	14	13	13	0	1	60	26	188
2017	Communications or public affairs	16	22	15	30	8	0	8	42	42	13
2017	Access to information and privacy	13	46	13	18	9	0	0	60	27	36
2017	Administration and operations	23	33	16	13	12	3	0	58	26	295
2017	Information management	21	34	18	13	11	3	0	57	24	29
2017	Data sciences	30	33	18	12	5	1	1	65	17	96
2017	Other services to the public	30	32	11	15	10	3	1	63	26	184
2017	None of the above	25	27	19	15	11	3	0	53	27	293
2014	Client contact centre	26	28	18	12	13	2	1	56	25	170
2014	Communications or public affairs	49	12	33	0	6	0	0	61	6	15
2014	Access to information and privacy	41	27	9	14	8	0	1	69	22	73
2014	Administration and operations	34	34	19	5	3	5	0	72	9	61
2014	Information management	21	34	25	16	5	0	0	55	21	62
2014	Other services to the public	24	36	14	11	7	6	2	65	19	213
2014	None of the above	23	30	19	16	8	3	1	56	25	310

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	20	21	17	16	11	0	39	37	169
2018	Communications or public affairs	7	34	15	22	7	15	0	49	34	14
2018	Access to information and privacy	17	39	20	9	7	8	0	61	17	48
2018	Administration and operations	19	28	29	10	11	2	0	48	22	67
2018	Information management	20	27	15	21	7	9	2	52	31	48
2018	Data sciences	22	24	23	15	11	6	0	48	27	115
2018	Other services to the public	15	19	19	22	15	10	0	38	40	178
2018	None of the above	10	27	17	23	15	7	1	40	41	236
2017	Client contact centre	17	30	17	12	13	11	0	52	28	188
2017	Communications or public affairs	7	40	23	14	8	0	8	51	24	13
2017	Access to information and privacy	13	32	19	23	6	5	3	49	31	37
2017	Administration and operations	17	30	18	18	10	7	0	50	30	297
2017	Information management	17	28	18	13	14	10	0	50	30	29
2017	Data sciences	21	37	17	8	7	8	2	65	16	96
2017	Other services to the public	17	35	19	14	8	6	0	55	24	183
2017	None of the above	18	28	21	15	10	8	0	50	28	294
2014	Client contact centre	15	29	22	13	10	11	0	49	26	175
2014	Communications or public affairs	37	18	18	16	6	6	0	58	23	15
2014	Access to information and privacy	23	36	15	12	6	8	0	64	19	74
2014	Administration and operations	9	52	12	9	4	13	0	70	16	63
2014	Information management	19	28	29	16	6	2	0	48	22	62
2014	Other services to the public	13	35	20	15	5	10	1	54	23	214
2014	None of the above	12	31	24	14	10	9	0	47	26	311

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	24	22	17	18	4	0	40	37	168
2018	Communications or public affairs	0	63	0	29	0	7	0	68	32	14
2018	Access to information and privacy	18	38	17	15	5	8	0	61	21	48
2018	Administration and operations	15	29	15	21	18	3	0	45	40	67
2018	Information management	33	17	11	25	13	0	0	51	38	48
2018	Data sciences	19	24	19	21	14	3	0	45	36	115
2018	Other services to the public	14	24	17	20	20	5	0	40	42	178
2018	None of the above	9	23	20	22	22	4	0	33	46	234
2017	Client contact centre	17	30	12	18	16	7	0	51	37	188
2017	Communications or public affairs	15	7	15	47	8	0	8	24	60	13
2017	Access to information and privacy	8	42	14	11	14	8	3	56	28	37
2017	Administration and operations	20	29	15	15	15	5	0	52	31	297
2017	Information management	10	21	27	27	10	4	0	32	39	29
2017	Data sciences	18	32	24	13	10	3	0	51	24	96
2017	Other services to the public	21	29	15	14	15	6	0	53	31	184
2017	None of the above	15	27	17	18	19	5	0	44	39	294
2014	Client contact centre	14	24	17	24	15	6	0	41	41	175
2014	Communications or public affairs	22	33	0	24	6	16	0	65	35	15
2014	Access to information and privacy	23	41	9	13	7	7	0	69	22	74
2014	Administration and operations	19	45	12	10	8	6	0	68	19	63
2014	Information management	13	36	23	23	3	0	2	50	27	62
2014	Other services to the public	16	29	20	22	8	5	0	47	31	214
2014	None of the above	13	30	18	18	14	6	0	46	34	312

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	40	21	10	10	1	1	59	20	170
2018	Communications or public affairs	27	52	14	7	0	0	0	80	7	15
2018	Access to information and privacy	35	32	23	1	6	3	0	68	8	48
2018	Administration and operations	22	40	19	14	4	0	0	62	18	68
2018	Information management	27	36	22	9	4	0	2	64	13	48
2018	Data sciences	31	32	14	16	6	2	0	64	22	115
2018	Other services to the public	17	37	19	19	8	1	0	54	27	181
2018	None of the above	17	41	18	11	12	1	0	59	23	237
2017	Client contact centre	19	42	17	15	6	1	0	62	21	187
2017	Communications or public affairs	23	45	8	16	7	0	0	68	23	13
2017	Access to information and privacy	22	50	14	6	3	3	3	77	9	37
2017	Administration and operations	28	36	18	13	3	1	1	64	17	297
2017	Information management	18	44	24	7	7	0	0	62	14	28
2017	Data sciences	28	39	21	11	1	0	0	67	12	96
2017	Other services to the public	30	39	12	8	6	3	1	72	15	184
2017	None of the above	21	36	18	15	8	2	1	59	23	294
2014	Client contact centre	24	39	14	12	10	1	0	63	23	177
2014	Communications or public affairs	28	43	18	12	0	0	0	71	12	15
2014	Access to information and privacy	38	41	12	4	6	0	0	79	9	75
2014	Administration and operations	26	47	13	8	3	1	2	75	12	63
2014	Information management	25	47	10	14	2	0	3	74	16	62
2014	Other services to the public	27	40	14	12	5	3	0	68	17	216
2014	None of the above	25	41	19	6	7	2	0	67	13	315

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	32	16	5	11	6	3	65	17	170
2018	Communications or public affairs	27	52	0	7	7	7	0	85	15	15
2018	Access to information and privacy	34	31	20	4	7	5	0	68	12	48
2018	Administration and operations	31	43	12	8	5	2	0	75	13	68
2018	Information management	37	27	11	9	12	2	2	67	22	48
2018	Data sciences	29	26	12	13	10	7	2	61	25	115
2018	Other services to the public	21	39	11	19	8	2	1	61	27	181
2018	None of the above	21	31	16	13	11	5	3	57	26	237
2017	Client contact centre	27	33	15	13	9	2	1	62	23	188
2017	Communications or public affairs	44	32	8	16	0	0	0	75	16	13
2017	Access to information and privacy	21	38	14	8	8	5	6	66	18	37
2017	Administration and operations	33	33	11	9	6	5	3	72	16	298
2017	Information management	17	38	11	17	10	6	0	59	29	29
2017	Data sciences	33	36	14	13	2	0	1	71	15	96
2017	Other services to the public	31	30	15	9	8	5	2	66	18	184
2017	None of the above	27	31	12	11	11	5	2	63	24	295
2014	Client contact centre	32	33	12	11	8	4	1	68	20	177
2014	Communications or public affairs	21	39	12	6	6	16	0	72	14	15
2014	Access to information and privacy	33	30	14	10	7	2	3	67	18	75
2014	Administration and operations	46	26	12	3	3	7	4	81	6	62
2014	Information management	27	44	16	5	6	2	0	73	11	62
2014	Other services to the public	30	33	12	7	7	6	4	71	16	216
2014	None of the above	30	32	15	11	5	5	2	67	18	314

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	34	21	5	12	4	0	60	18	170
2018	Communications or public affairs	34	32	27	0	7	0	0	66	7	15
2018	Access to information and privacy	30	40	18	6	6	0	0	70	12	48
2018	Administration and operations	26	36	18	9	8	4	0	64	17	68
2018	Information management	32	28	25	9	4	0	2	61	13	48
2018	Data sciences	31	27	20	11	6	4	2	61	18	116
2018	Other services to the public	22	28	26	14	8	1	0	51	22	181
2018	None of the above	19	31	21	12	12	4	1	52	25	236

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	16	20	14	22	16	0	33	43	170
2018	Communications or public affairs	27	11	20	14	7	20	0	49	26	15
2018	Access to information and privacy	15	22	20	11	9	21	2	48	26	47
2018	Administration and operations	20	13	13	20	24	10	0	37	48	68
2018	Information management	29	12	17	11	20	12	0	46	35	48
2018	Data sciences	21	27	6	16	14	14	1	57	36	116
2018	Other services to the public	12	20	18	18	21	9	2	36	44	181
2018	None of the above	13	22	15	17	22	10	1	39	44	237
2017	Client contact centre	12	22	15	17	20	12	1	39	43	188
2017	Communications or public affairs	23	29	16	16	15	0	0	52	32	13
2017	Access to information and privacy	5	29	19	22	17	8	0	37	42	37
2017	Administration and operations	17	20	14	13	20	14	1	44	40	298
2017	Information management	13	25	14	18	17	10	4	43	40	29
2017	Data sciences	15	21	17	16	14	15	2	43	37	96
2017	Other services to the public	18	18	17	17	18	10	2	41	40	184
2017	None of the above	15	19	17	14	20	12	3	40	40	295
2014	Client contact centre	19	27	19	13	12	8	2	50	28	177
2014	Communications or public affairs	16	16	41	6	12	10	0	35	20	15
2014	Access to information and privacy	21	26	13	16	15	9	0	51	35	75
2014	Administration and operations	26	25	19	14	6	11	0	56	22	63
2014	Information management	14	25	21	18	17	3	2	41	37	62
2014	Other services to the public	17	19	15	20	16	10	2	40	42	216
2014	None of the above	14	18	19	15	21	12	2	37	42	315

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	13	23	12	27	12	4	25	47	169
2018	Communications or public affairs	7	11	20	27	0	34	0	28	41	15
2018	Access to information and privacy	20	17	28	14	7	12	2	42	25	48
2018	Administration and operations	7	17	21	18	27	9	1	27	50	68
2018	Information management	22	16	26	15	11	8	2	42	29	48
2018	Data sciences	14	22	17	21	17	6	2	40	42	116
2018	Other services to the public	8	15	26	14	27	8	2	26	46	181
2018	None of the above	6	18	21	18	26	9	2	27	49	237
2017	Client contact centre	9	20	16	17	23	11	3	34	47	188
2017	Communications or public affairs	0	22	48	15	15	0	0	22	30	13
2017	Access to information and privacy	8	23	24	11	18	11	6	37	34	37
2017	Administration and operations	11	13	24	17	21	9	4	28	44	299
2017	Information management	11	17	34	10	10	13	4	34	25	29
2017	Data sciences	10	22	30	16	10	8	3	36	30	96
2017	Other services to the public	12	20	24	11	19	11	4	37	35	184
2017	None of the above	12	18	23	12	20	12	5	35	38	294
2014	Client contact centre	12	17	25	14	24	9	0	32	41	176
2014	Communications or public affairs	12	22	43	6	6	12	0	38	13	15
2014	Access to information and privacy	14	33	16	18	9	7	2	52	30	75
2014	Administration and operations	11	23	22	19	8	10	7	40	33	63
2014	Information management	10	16	25	16	23	6	5	29	44	61
2014	Other services to the public	9	18	25	16	14	12	4	33	37	214
2014	None of the above	8	15	27	15	16	12	6	28	39	315

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	4	19	17	18	30	8	4	26	54	171
2018	Communications or public affairs	7	27	11	27	20	7	0	37	51	15
2018	Access to information and privacy	8	24	24	16	17	6	5	36	37	48
2018	Administration and operations	3	15	14	24	31	8	6	21	63	68
2018	Information management	21	16	13	15	23	6	6	42	44	49
2018	Data sciences	13	19	16	16	28	6	2	35	48	117
2018	Other services to the public	9	20	19	15	29	3	5	31	48	182
2018	None of the above	7	16	17	17	26	8	9	29	51	237
2017	Client contact centre	12	18	17	15	26	10	3	34	47	188
2017	Communications or public affairs	0	30	32	16	22	0	0	30	38	13
2017	Access to information and privacy	5	29	20	8	20	14	6	42	34	37
2017	Administration and operations	9	13	21	17	25	6	8	26	49	298
2017	Information management	14	17	20	20	13	11	3	37	40	29
2017	Data sciences	8	22	20	19	23	6	3	32	46	96
2017	Other services to the public	13	20	14	15	26	7	5	37	47	184
2017	None of the above	5	17	20	18	26	7	7	25	51	295
2014	Client contact centre	8	12	24	19	25	6	6	24	49	177
2014	Communications or public affairs	6	18	43	22	12	0	0	24	33	15
2014	Access to information and privacy	13	19	20	18	15	5	10	38	39	75
2014	Administration and operations	12	17	21	20	19	6	6	32	44	63
2014	Information management	14	15	15	31	19	2	5	31	53	62
2014	Other services to the public	10	20	20	16	24	7	3	33	45	215
2014	None of the above	9	15	22	17	23	7	7	28	47	315

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	2	14	26	23	24	11	1	17	53	171
2018	Communications or public affairs	0	7	25	27	14	27	0	9	56	15
2018	Access to information and privacy	9	29	28	12	10	11	2	43	25	48
2018	Administration and operations	12	16	23	21	19	8	2	32	43	68
2018	Information management	22	10	32	23	11	2	0	33	35	49
2018	Data sciences	9	17	24	22	18	8	1	29	44	117
2018	Other services to the public	5	15	27	21	22	6	2	22	48	182
2018	None of the above	5	21	19	26	17	10	2	29	49	236
2017	Client contact centre	6	20	22	17	24	9	2	29	46	188
2017	Communications or public affairs	8	8	29	48	7	0	0	16	55	13
2017	Access to information and privacy	5	15	25	19	23	13	0	23	48	37
2017	Administration and operations	10	22	22	21	18	6	2	35	42	299
2017	Information management	7	27	25	24	14	3	0	35	39	29
2017	Data sciences	8	26	25	24	12	5	0	36	38	96
2017	Other services to the public	9	27	23	14	18	8	1	39	35	184
2017	None of the above	6	19	23	19	21	8	3	28	45	295

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	26	22	7	7	3	0	64	14	171
2018	Communications or public affairs	27	59	7	7	0	0	0	86	7	15
2018	Access to information and privacy	32	37	9	7	2	13	0	78	11	48
2018	Administration and operations	24	40	15	6	9	5	2	68	16	68
2018	Information management	45	25	19	4	0	2	4	75	5	48
2018	Data sciences	41	28	12	6	3	9	2	77	10	117
2018	Other services to the public	31	31	14	10	4	9	1	68	16	182
2018	None of the above	30	27	19	7	5	9	2	65	14	237
2017	Client contact centre	42	27	12	8	5	4	2	73	14	188
2017	Communications or public affairs	32	15	37	16	0	0	0	47	16	13
2017	Access to information and privacy	22	29	21	5	6	8	11	62	13	37
2017	Administration and operations	38	24	15	4	5	11	4	72	10	299
2017	Information management	20	45	21	3	4	7	0	70	8	29
2017	Data sciences	44	25	15	2	7	5	2	74	9	96
2017	Other services to the public	38	29	16	4	4	7	2	73	9	183
2017	None of the above	32	31	17	7	6	5	2	68	14	295
2014	Client contact centre	35	34	15	6	5	5	0	72	12	177
2014	Communications or public affairs	33	28	33	0	0	6	0	65	0	15
2014	Access to information and privacy	43	31	12	4	3	6	2	80	7	75
2014	Administration and operations	35	29	17	3	4	11	1	72	8	63
2014	Information management	40	31	11	6	2	3	6	79	9	61
2014	Other services to the public	42	27	13	3	4	8	2	77	8	216
2014	None of the above	34	24	19	3	5	11	4	68	9	315

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	31	15	8	10	3	0	66	18	171
2018	Communications or public affairs	34	52	14	0	0	0	0	86	0	15
2018	Access to information and privacy	39	35	8	10	4	4	0	77	14	48
2018	Administration and operations	26	38	23	6	7	1	0	64	13	68
2018	Information management	40	30	19	6	2	2	0	72	9	49
2018	Data sciences	34	31	16	10	3	4	1	69	14	117
2018	Other services to the public	26	34	16	9	8	7	0	64	18	182
2018	None of the above	23	35	18	13	7	4	0	60	21	237
2017	Client contact centre	38	33	16	6	5	3	0	72	11	187
2017	Communications or public affairs	22	38	8	32	0	0	0	60	32	13
2017	Access to information and privacy	13	50	8	17	0	11	0	72	19	37
2017	Administration and operations	36	33	14	6	5	5	1	74	12	297
2017	Information management	31	38	14	10	4	4	0	72	14	29
2017	Data sciences	36	39	10	8	3	2	1	77	12	96
2017	Other services to the public	37	29	16	7	7	4	0	69	14	183
2017	None of the above	34	36	15	7	5	4	0	72	12	295
2014	Client contact centre	36	37	12	7	3	4	0	76	11	176
2014	Communications or public affairs	18	65	12	6	0	0	0	82	6	15
2014	Access to information and privacy	42	27	17	9	2	2	0	71	12	75
2014	Administration and operations	38	46	6	0	0	9	0	93	0	63
2014	Information management	34	41	11	6	3	2	3	78	10	61
2014	Other services to the public	35	33	15	9	3	5	1	72	12	216
2014	None of the above	29	34	18	6	3	9	1	70	10	315

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	37	10	6	11	0	0	73	17	171
2018	Communications or public affairs	34	59	7	0	0	0	0	93	0	15
2018	Access to information and privacy	52	29	12	1	6	0	0	80	7	48
2018	Administration and operations	45	29	16	5	5	0	0	74	10	68
2018	Information management	47	32	11	9	2	0	0	79	11	49
2018	Data sciences	47	30	9	7	5	1	0	78	12	117
2018	Other services to the public	31	39	13	12	5	0	0	70	17	182
2018	None of the above	31	36	13	13	7	1	1	68	20	237
2017	Client contact centre	42	32	11	8	6	0	0	74	14	188
2017	Communications or public affairs	37	48	7	0	8	0	0	85	8	13
2017	Access to information and privacy	34	52	3	6	6	0	0	86	11	37
2017	Administration and operations	41	36	10	7	5	0	1	77	12	298
2017	Information management	45	31	13	6	4	0	0	76	10	29
2017	Data sciences	55	27	10	4	3	0	0	82	8	96
2017	Other services to the public	45	33	9	8	5	0	0	78	13	183
2017	None of the above	39	35	10	10	5	0	0	75	15	295
2014	Client contact centre	42	38	10	4	4	1	0	82	9	177
2014	Communications or public affairs	43	33	18	6	0	0	0	76	6	15
2014	Access to information and privacy	52	31	6	6	6	0	0	83	12	75
2014	Administration and operations	41	48	9	0	1	0	0	90	1	63
2014	Information management	44	37	8	6	3	0	2	82	10	60
2014	Other services to the public	50	32	10	3	4	0	0	83	7	216
2014	None of the above	40	36	13	7	3	1	0	77	10	315

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	33	17	10	18	1	0	55	27	171
2018	Communications or public affairs	27	45	14	14	0	0	0	73	14	15
2018	Access to information and privacy	38	32	17	7	6	0	0	69	14	48
2018	Administration and operations	24	30	17	12	12	5	0	56	26	68
2018	Information management	42	27	14	11	4	2	0	70	15	49
2018	Data sciences	33	20	26	9	11	1	0	53	21	117
2018	Other services to the public	25	24	24	13	14	0	0	50	27	182
2018	None of the above	18	33	17	16	14	1	1	52	30	237
2017	Client contact centre	26	28	21	13	12	1	0	54	25	188
2017	Communications or public affairs	29	56	15	0	0	0	0	85	0	13
2017	Access to information and privacy	24	47	11	6	9	0	3	73	15	37
2017	Administration and operations	28	30	20	10	10	1	1	59	20	298
2017	Information management	35	27	13	11	14	0	0	62	25	29
2017	Data sciences	32	40	14	6	8	0	0	72	14	96
2017	Other services to the public	32	30	16	10	11	1	1	63	21	184
2017	None of the above	29	27	21	12	10	0	1	56	22	295
2014	Client contact centre	26	30	21	10	11	1	0	57	22	177
2014	Communications or public affairs	27	49	12	12	0	0	0	76	12	15
2014	Access to information and privacy	41	29	12	9	9	0	0	70	18	75
2014	Administration and operations	30	36	20	8	3	2	1	68	11	63
2014	Information management	22	38	23	10	8	0	0	60	18	60
2014	Other services to the public	34	28	22	10	6	0	0	62	17	216
2014	None of the above	25	32	20	13	7	2	1	58	21	315

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	34	14	12	15	2	0	59	27	171
2018	Communications or public affairs	34	32	20	14	0	0	0	66	14	15
2018	Access to information and privacy	38	34	20	1	7	0	0	71	9	48
2018	Administration and operations	21	43	15	12	9	2	0	64	21	68
2018	Information management	40	26	17	13	4	0	0	66	17	49
2018	Data sciences	29	31	21	10	9	1	0	60	19	117
2018	Other services to the public	25	27	24	15	9	0	0	51	25	182
2018	None of the above	19	31	22	17	10	1	0	50	27	237
2017	Client contact centre	27	34	16	13	9	0	0	61	22	188
2017	Communications or public affairs	22	56	7	15	0	0	0	78	15	13
2017	Access to information and privacy	29	45	9	6	12	0	0	74	17	37
2017	Administration and operations	29	33	18	12	7	0	1	63	19	298
2017	Information management	38	27	17	10	7	0	0	66	17	29
2017	Data sciences	34	40	13	5	6	1	0	75	12	96
2017	Other services to the public	31	37	15	8	9	0	0	68	17	184
2017	None of the above	27	31	18	16	8	0	0	58	24	294
2014	Client contact centre	26	32	21	10	9	2	0	59	19	177
2014	Communications or public affairs	37	45	6	12	0	0	0	82	12	15
2014	Access to information and privacy	45	27	9	9	10	0	0	71	19	75
2014	Administration and operations	33	40	17	7	3	1	0	74	9	63
2014	Information management	22	41	16	15	5	0	2	64	20	59
2014	Other services to the public	34	32	18	10	4	0	0	67	14	215
2014	None of the above	27	33	22	10	6	1	0	62	16	315

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	15	16	21	27	9	1	30	53	171
2018	Communications or public affairs	20	11	20	27	7	14	0	37	39	15
2018	Access to information and privacy	31	20	34	8	4	4	0	52	12	48
2018	Administration and operations	15	20	22	12	20	9	2	39	37	68
2018	Information management	36	9	12	21	12	9	2	50	37	49
2018	Data sciences	19	17	19	15	21	6	2	39	39	117
2018	Other services to the public	19	15	25	14	20	6	2	36	37	182
2018	None of the above	15	21	18	17	17	7	5	41	39	236
2017	Client contact centre	17	12	21	21	21	9	1	31	46	188
2017	Communications or public affairs	22	16	30	8	15	8	0	42	25	13
2017	Access to information and privacy	40	10	27	3	9	11	0	56	14	37
2017	Administration and operations	21	17	21	15	16	6	3	42	35	298
2017	Information management	18	21	24	16	15	4	3	42	33	29
2017	Data sciences	27	18	21	17	12	5	0	48	30	96
2017	Other services to the public	16	24	19	11	21	7	2	44	35	184
2017	None of the above	19	17	24	14	17	7	2	39	35	295
2014	Client contact centre	18	17	19	16	17	9	4	40	38	176
2014	Communications or public affairs	27	18	18	18	10	10	0	50	31	15
2014	Access to information and privacy	35	23	10	10	16	5	1	62	27	75
2014	Administration and operations	26	21	16	20	6	9	3	53	29	63
2014	Information management	11	21	32	15	12	6	3	35	30	62
2014	Other services to the public	17	22	24	12	13	10	2	44	30	215
2014	None of the above	21	19	19	12	19	7	3	44	34	315

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	32	38	31	161
2018	Communications or public affairs	7	41	52	15
2018	Access to information and privacy	17	43	40	47
2018	Administration and operations	16	59	25	65
2018	Information management	25	50	25	48
2018	Data sciences	31	37	33	115
2018	Other services to the public	26	42	33	180
2018	None of the above	23	47	29	234
2017	Client contact centre	28	38	34	188
2017	Communications or public affairs	15	56	29	13
2017	Access to information and privacy	14	62	24	37
2017	Administration and operations	14	50	35	295
2017	Information management	17	36	47	29
2017	Data sciences	21	38	41	96
2017	Other services to the public	19	47	34	183
2017	None of the above	18	50	32	293
2014	Client contact centre	32	37	32	171
2014	Communications or public affairs	37	45	18	15
2014	Access to information and privacy	18	55	26	74
2014	Administration and operations	29	43	28	62
2014	Information management	28	48	24	59
2014	Other services to the public	23	43	34	214
2014	None of the above	22	50	28	313

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Client contact centre	14	8	44	13	8	14	53
2018	Administration and operations	18	0	33	6	18	24	12
2018	Information management	32	16	16	16	8	13	13
2018	Data sciences	12	18	31	20	10	10	37
2018	Other services to the public	24	2	34	19	8	13	47
2018	None of the above	41	10	20	16	3	10	53
2017	Client contact centre	19	6	34	14	10	17	52
2017	Administration and operations	22	7	28	30	0	12	41
2017	Data sciences	10	11	30	25	19	5	20
2017	Other services to the public	21	3	32	11	3	28	35
2017	None of the above	36	2	27	12	11	13	49
2014	Client contact centre	23	7	20	37	9999	14	51
2014	Access to information and privacy	24	20	13	25	9999	18	13
2014	Administration and operations	49	24	11	16	9999	0	17
2014	Information management	13	6	19	49	9999	13	15
2014	Other services to the public	16	14	23	28	9999	19	46
2014	None of the above	31	3	20	24	9999	22	67

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	25	75	168
2018	Communications or public affairs	0	100	15
2018	Access to information and privacy	14	86	48
2018	Administration and operations	19	81	67
2018	Information management	11	89	49
2018	Data sciences	18	82	116
2018	Other services to the public	26	74	182
2018	None of the above	22	78	238

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	45	41
2018	Administration and operations	53	13
2018	Other services to the public	25	38
2018	None of the above	36	43

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	71	41
2018	Administration and operations	61	13
2018	Data sciences	59	19
2018	Other services to the public	66	44
2018	None of the above	60	50

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	12
2018	Data sciences	0	17

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Client contact centre	40
2018	Administration and operations	12
2018	Data sciences	17
2018	Other services to the public	37
2018	None of the above	40

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	12
2018	Data sciences	0	17

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	29	41
2018	Data sciences	52	19
2018	Other services to the public	53	41
2018	None of the above	53	43

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Total responses
2018	Administration and operations	12
2018	Data sciences	17
2018	None of the above	40

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	41	42
2018	Data sciences	65	18
2018	Other services to the public	56	42
2018	None of the above	46	46

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	56	40
2018	Data sciences	31	19
2018	Other services to the public	33	39
2018	None of the above	38	43

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	34	40
2018	Other services to the public	26	37
2018	None of the above	32	45

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	47	42
2018	Administration and operations	55	12
2018	Data sciences	41	18
2018	Other services to the public	37	39
2018	None of the above	27	45

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	27	40
2018	Other services to the public	28	38
2018	None of the above	18	44

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	41	41
2018	Administration and operations	39	13
2018	Data sciences	67	18
2018	Other services to the public	54	42
2018	None of the above	59	46

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	43	41
2018	Data sciences	45	18
2018	Other services to the public	30	39
2018	None of the above	21	41

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	0	40
2018	Administration and operations	0	12

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	15	41
2018	Other services to the public	14	37
2018	None of the above	31	43

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	22	40
2018	Data sciences	27	17
2018	Other services to the public	31	37
2018	None of the above	30	43

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	60	40
2018	Administration and operations	36	13
2018	Data sciences	43	19
2018	Other services to the public	45	40
2018	None of the above	43	45

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	39	42
2018	Data sciences	50	17
2018	Other services to the public	39	40
2018	None of the above	33	43

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	12
2018	Data sciences	27	18
2018	Other services to the public	18	38
2018	None of the above	14	42

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	51	41
2018	Data sciences	62	21
2018	Other services to the public	47	42
2018	None of the above	60	47

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	20	40
2018	Data sciences	31	17
2018	Other services to the public	22	40
2018	None of the above	25	42

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	12

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	34	40
2018	Other services to the public	19	37
2018	None of the above	18	44

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	16	40
2018	Other services to the public	13	37

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	18	40
2018	Administration and operations	0	12
2018	Other services to the public	32	38
2018	None of the above	22	40

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	12
2018	Other services to the public	18	36

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	42	41
2018	Data sciences	31	16
2018	Other services to the public	41	39
2018	None of the above	43	44

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	15	37
2018	None of the above	18	40

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	24	36
2018	Other services to the public	24	35
2018	None of the above	27	42

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	19	36
2018	None of the above	20	41

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	11
2018	Other services to the public	15	33

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	15	36
2018	Other services to the public	17	33

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	11

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Total responses
2018	Client contact centre	36
2018	Administration and operations	11
2018	Data sciences	13
2018	Other services to the public	32
2018	None of the above	39

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	22	36
2018	Administration and operations	0	11
2018	None of the above	21	41

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	33	36
2018	None of the above	16	39

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	43	36
2018	Data sciences	39	13
2018	Other services to the public	26	34
2018	None of the above	31	41

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	11
2018	Data sciences	0	13

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	49	37
2018	Data sciences	47	13
2018	Other services to the public	55	36
2018	None of the above	43	42

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	11
2018	Data sciences	0	13

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	67	38
2018	Data sciences	36	13
2018	Other services to the public	68	36
2018	None of the above	48	45

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	11
2018	Data sciences	0	13

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	11
2018	Other services to the public	22	34
2018	None of the above	28	39

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	11	16	8	12	37	4	37	35	170
2018	Communications or public affairs	20	18	14	0	7	41	0	65	12	15
2018	Access to information and privacy	14	8	30	5	5	29	9	35	16	48
2018	Administration and operations	15	14	22	11	7	31	1	42	26	65
2018	Information management	16	2	23	4	9	26	19	34	23	49
2018	Data sciences	17	14	14	8	6	32	9	53	23	112
2018	Other services to the public	9	13	19	12	10	34	4	35	34	180
2018	None of the above	8	13	18	8	10	34	7	37	32	234
2017	Client contact centre	8	14	15	9	7	38	10	41	30	188
2017	Communications or public affairs	8	37	48	0	0	7	0	49	0	13
2017	Access to information and privacy	13	16	11	12	8	35	6	48	33	37
2017	Administration and operations	12	16	14	7	9	36	6	49	27	298
2017	Information management	17	24	22	6	10	21	0	52	21	29
2017	Data sciences	16	15	14	4	8	31	11	54	22	96
2017	Other services to the public	15	13	19	4	9	30	9	47	22	184
2017	None of the above	14	11	19	6	8	33	9	42	24	293
2014	Client contact centre	14	16	21	9	6	32	3	46	23	174
2014	Communications or public affairs	18	6	43	6	0	22	6	32	8	15
2014	Access to information and privacy	13	21	23	6	7	23	7	49	19	74
2014	Administration and operations	25	14	24	7	3	20	7	54	13	63
2014	Information management	19	15	25	13	6	15	6	44	24	62
2014	Other services to the public	10	17	16	7	7	33	9	47	26	215
2014	None of the above	9	12	18	8	8	37	7	38	30	314

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	26	23	6	10	11	0	56	18	171
2018	Communications or public affairs	27	39	27	0	0	7	0	71	0	15
2018	Access to information and privacy	27	22	25	2	10	14	0	57	13	47
2018	Administration and operations	22	39	16	7	4	12	0	69	13	66
2018	Information management	26	24	11	7	9	16	7	65	20	47
2018	Data sciences	26	22	20	11	8	10	3	55	21	111
2018	Other services to the public	20	32	16	6	9	15	3	63	18	178
2018	None of the above	17	27	16	7	11	20	3	56	23	233
2017	Client contact centre	30	26	13	11	6	11	3	65	20	188
2017	Communications or public affairs	30	47	8	8	0	7	0	82	9	13
2017	Access to information and privacy	23	26	17	9	6	17	3	62	18	37
2017	Administration and operations	24	26	17	7	6	18	3	63	16	297
2017	Information management	21	31	27	3	10	7	0	56	14	29
2017	Data sciences	28	23	13	5	8	17	5	65	18	96
2017	Other services to the public	25	32	15	4	6	14	4	68	13	184
2017	None of the above	22	30	16	8	6	15	3	63	17	292
2014	Client contact centre	23	31	26	3	6	11	1	61	10	176
2014	Communications or public affairs	33	49	12	0	0	6	0	87	0	15
2014	Access to information and privacy	28	34	18	4	7	7	3	69	12	75
2014	Administration and operations	33	29	17	4	1	16	0	73	7	63
2014	Information management	28	31	16	7	5	8	5	68	13	62
2014	Other services to the public	25	28	19	2	5	17	3	67	9	216
2014	None of the above	20	29	15	11	4	19	2	63	18	316

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	15	85	169
2018	Communications or public affairs	0	100	15
2018	Access to information and privacy	12	88	48
2018	Administration and operations	9	91	68
2018	Data sciences	11	89	116
2018	Other services to the public	10	90	182
2018	None of the above	7	93	236

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	31	25
2018	None of the above	33	14

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Data sciences	0	10
2018	None of the above	0	12

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Client contact centre	24
2018	Data sciences	10
2018	Other services to the public	14
2018	None of the above	12

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Data sciences	0	10
2018	Other services to the public	0	14

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	21	25
2018	Other services to the public	36	14

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Data sciences	0	10
2018	None of the above	0	12

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	18	25
2018	Other services to the public	39	15

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	28	25
2018	Other services to the public	32	15

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Other services to the public	32	15

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	(%)	Total responses
2018	Data sciences	0	10

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	35	25
2018	Data sciences	0	10
2018	None of the above	38	13

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Data sciences	0	10
2018	None of the above	44	14

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	(%)	Total responses
2018	Data sciences	0	10
2018	Other services to the public	0	13

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	0	24
2018	Other services to the public	0	13

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Data sciences	0	10

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	22	24

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Total responses
2018	Client contact centre	24
2018	Data sciences	10
2018	Other services to the public	13
2018	None of the above	12

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	None of the above	49	14

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2018	Client contact centre	24
2018	Data sciences	10
2018	Other services to the public	13

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	50	25

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	44	26
2018	Data sciences	48	12
2018	Other services to the public	50	14

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	34	25
2018	Other services to the public	36	14

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	0	25

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Other services to the public	0	13

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	46	25
2018	Other services to the public	32	15

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	0	19

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	0	19

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	0	19
2018	Other services to the public	0	12

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	0	19
2018	Other services to the public	0	12

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	31	20
2018	Other services to the public	45	13

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	51	20

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	76	21
2018	Other services to the public	45	13

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	0	19
2018	Other services to the public	0	12

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	76	20

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	13	11	20	4	11	36	6	41	25	168
2018	Communications or public affairs	27	18	7	0	0	41	7	87	0	15
2018	Access to information and privacy	11	11	21	5	4	41	8	43	16	48
2018	Administration and operations	11	18	18	8	6	33	6	47	22	66
2018	Information management	14	8	19	2	2	32	22	48	9	48
2018	Data sciences	16	21	11	3	6	38	4	65	17	115
2018	Other services to the public	8	13	23	6	5	38	6	38	21	179
2018	None of the above	11	13	18	3	5	45	6	48	16	230
2017	Client contact centre	12	14	19	3	7	35	9	48	18	188
2017	Communications or public affairs	7	33	43	0	0	16	0	48	0	12
2017	Access to information and privacy	10	21	17	6	6	35	6	52	20	37
2017	Administration and operations	15	13	15	3	4	43	6	55	15	294
2017	Information management	18	6	34	3	7	32	0	36	15	29
2017	Data sciences	15	10	18	5	6	36	11	47	19	94
2017	Other services to the public	17	14	16	4	1	38	9	60	10	184
2017	None of the above	11	20	20	2	4	35	8	55	10	293
2014	Client contact centre	13	20	20	5	6	33	2	52	17	173
2014	Communications or public affairs	27	6	28	0	0	24	16	55	0	15
2014	Access to information and privacy	11	14	21	1	3	42	8	49	9	75
2014	Administration and operations	20	17	20	0	1	36	4	63	2	63
2014	Information management	13	13	23	5	0	38	9	48	9	61
2014	Other services to the public	16	17	17	2	3	39	7	60	9	213
2014	None of the above	12	12	19	4	3	43	7	47	15	314

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	24	17	3	12	16	0	62	18	168
2018	Communications or public affairs	45	41	7	0	0	7	0	93	0	15
2018	Access to information and privacy	26	26	16	4	4	25	0	69	10	48
2018	Administration and operations	28	30	16	6	7	11	2	66	16	66
2018	Information management	28	24	15	4	2	23	4	71	9	47
2018	Data sciences	32	28	15	4	4	16	2	72	9	116
2018	Other services to the public	20	33	16	5	7	20	1	66	14	179
2018	None of the above	20	29	17	4	5	23	2	66	12	231
2017	Client contact centre	33	27	14	3	6	15	3	72	11	187
2017	Communications or public affairs	24	60	0	9	0	7	0	90	10	12
2017	Access to information and privacy	15	36	22	3	6	16	3	63	11	37
2017	Administration and operations	27	29	14	3	4	21	2	73	9	295
2017	Information management	27	35	20	6	7	4	0	65	14	29
2017	Data sciences	26	28	12	7	5	19	4	70	15	94
2017	Other services to the public	30	29	13	6	1	19	3	75	9	184
2017	None of the above	25	32	17	2	4	19	2	72	7	294
2014	Client contact centre	27	35	16	4	4	13	0	71	10	175
2014	Communications or public affairs	27	39	12	0	0	12	10	85	0	15
2014	Access to information and privacy	30	36	8	6	1	16	2	80	9	75
2014	Administration and operations	41	27	12	0	1	19	0	84	2	63
2014	Information management	27	26	17	5	0	18	7	71	6	60
2014	Other services to the public	29	30	15	1	3	19	2	75	5	215
2014	None of the above	23	26	15	5	2	26	3	69	10	315

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	14	21	20	13	0	2	45	34	170
2018	Communications or public affairs	34	25	14	20	7	0	0	59	27	15
2018	Access to information and privacy	34	30	24	2	5	0	5	67	8	48
2018	Administration and operations	34	21	24	8	11	0	2	56	19	68
2018	Information management	33	25	10	17	15	0	0	58	32	49
2018	Data sciences	29	28	20	6	16	0	1	57	22	117
2018	Other services to the public	25	24	23	12	13	1	2	51	26	182
2018	None of the above	21	26	25	11	16	0	1	48	27	236
2017	Client contact centre	31	23	20	12	14	0	0	54	26	187
2017	Communications or public affairs	0	23	37	15	25	0	0	23	40	13
2017	Access to information and privacy	34	16	20	20	8	0	3	52	28	37
2017	Administration and operations	28	26	20	11	13	0	1	55	25	298
2017	Information management	28	24	7	20	17	4	0	54	38	29
2017	Data sciences	23	24	23	14	14	1	1	48	28	96
2017	Other services to the public	33	18	26	9	12	1	1	52	22	183
2017	None of the above	32	26	22	11	7	1	0	59	19	295

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	24	13	5	6	0	6	75	11	168
2018	Communications or public affairs	55	18	20	7	0	0	0	73	7	15
2018	Access to information and privacy	44	36	9	2	5	0	5	83	7	48
2018	Administration and operations	37	30	21	7	3	2	0	69	10	68
2018	Information management	38	29	21	9	0	0	4	70	9	49
2018	Data sciences	50	23	12	5	4	1	5	78	10	117
2018	Other services to the public	41	32	20	3	2	0	2	74	5	182
2018	None of the above	43	25	18	8	3	0	4	70	11	236
2017	Client contact centre	53	22	14	5	3	0	3	77	8	187
2017	Communications or public affairs	38	29	25	0	0	0	8	73	0	13
2017	Access to information and privacy	51	27	8	8	0	3	3	83	9	37
2017	Administration and operations	42	32	15	5	2	0	3	76	8	298
2017	Information management	35	24	24	6	7	4	0	61	14	29
2017	Data sciences	49	23	18	4	1	0	4	76	5	96
2017	Other services to the public	49	30	13	3	2	1	2	82	5	183
2017	None of the above	53	22	14	5	2	1	3	79	7	294

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	18	10	2	5	0	15	79	9	169
2018	Communications or public affairs	73	7	14	0	0	0	7	85	0	15
2018	Access to information and privacy	45	23	9	8	2	0	13	78	12	48
2018	Administration and operations	45	23	15	11	0	0	6	72	12	68
2018	Information management	44	23	17	4	4	0	8	73	8	49
2018	Data sciences	56	18	7	6	2	3	8	83	10	117
2018	Other services to the public	43	31	14	5	1	1	4	78	7	182
2018	None of the above	43	26	16	6	3	0	6	74	9	235
2017	Client contact centre	53	21	10	4	3	0	8	81	8	186
2017	Communications or public affairs	47	37	0	0	0	0	16	100	0	13
2017	Access to information and privacy	54	19	14	5	3	0	6	77	8	37
2017	Administration and operations	47	26	15	4	2	1	5	78	6	297
2017	Information management	49	27	6	4	6	4	4	82	11	29
2017	Data sciences	50	29	11	3	3	0	3	82	7	95
2017	Other services to the public	53	25	10	5	3	1	4	82	8	183
2017	None of the above	55	19	14	4	1	1	5	79	5	294

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	50	20	7	5	5	4	9	81	11	169
2018	Communications or public affairs	66	34	0	0	0	0	0	100	0	15
2018	Access to information and privacy	58	20	8	5	0	2	7	86	5	48
2018	Administration and operations	54	17	13	4	4	5	3	77	9	68
2018	Information management	46	15	16	6	2	2	12	71	10	49
2018	Data sciences	60	17	6	4	1	3	9	88	6	117
2018	Other services to the public	46	25	15	4	5	2	3	74	9	182
2018	None of the above	51	23	10	3	1	4	7	84	5	235
2017	Client contact centre	56	19	9	5	1	3	8	84	6	186
2017	Communications or public affairs	62	15	0	15	0	0	8	84	16	13
2017	Access to information and privacy	65	16	8	3	3	3	3	86	6	37
2017	Administration and operations	57	19	8	5	2	4	4	83	8	298
2017	Information management	48	31	3	3	3	3	8	89	7	29
2017	Data sciences	59	15	9	4	2	4	6	83	7	96
2017	Other services to the public	61	21	6	3	1	3	4	88	5	183
2017	None of the above	60	20	9	3	2	2	4	85	6	295

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	11	6	3	2	1	20	87	5	168
2018	Communications or public affairs	48	32	14	0	0	7	0	85	0	15
2018	Access to information and privacy	56	23	5	7	1	0	8	86	9	48
2018	Administration and operations	57	23	2	4	2	2	11	92	6	68
2018	Information management	54	17	12	2	4	0	11	79	7	49
2018	Data sciences	65	12	8	0	2	2	11	88	3	117
2018	Other services to the public	59	14	8	5	2	1	12	83	8	182
2018	None of the above	52	17	8	2	2	1	18	85	5	236
2017	Client contact centre	65	10	3	2	2	0	17	91	5	187
2017	Communications or public affairs	53	30	0	0	0	0	16	100	0	13
2017	Access to information and privacy	59	19	9	3	3	0	8	85	6	37
2017	Administration and operations	59	19	6	2	2	1	10	88	5	298
2017	Information management	59	17	10	3	0	0	11	86	4	29
2017	Data sciences	61	10	7	1	1	0	19	88	3	95
2017	Other services to the public	68	9	8	1	1	1	13	89	2	181
2017	None of the above	61	12	5	2	1	0	19	91	3	294

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	21	23	13	16	0	2	47	29	170
2018	Communications or public affairs	34	25	20	7	14	0	0	59	20	15
2018	Access to information and privacy	32	29	21	12	6	0	0	61	18	48
2018	Administration and operations	35	32	17	5	10	2	0	68	15	68
2018	Information management	24	34	18	2	19	0	2	59	22	49
2018	Data sciences	30	39	11	9	9	0	2	70	19	117
2018	Other services to the public	27	27	21	13	11	0	1	54	25	182
2018	None of the above	27	30	21	9	10	0	3	59	19	238
2017	Client contact centre	33	29	18	11	9	0	0	61	21	188
2017	Communications or public affairs	30	33	15	15	7	0	0	63	22	13
2017	Access to information and privacy	23	32	13	18	11	0	3	57	29	37
2017	Administration and operations	31	26	19	11	12	0	0	58	23	297
2017	Information management	32	24	18	18	7	0	0	57	25	28
2017	Data sciences	29	26	23	8	11	1	1	56	20	96
2017	Other services to the public	28	33	19	10	9	0	1	62	19	183
2017	None of the above	30	30	19	12	7	0	3	61	19	295

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	20	19	7	15	3	6	56	24	170
2018	Communications or public affairs	32	34	14	7	7	7	0	71	15	15
2018	Access to information and privacy	47	20	15	10	2	2	4	71	13	48
2018	Administration and operations	32	31	6	16	11	2	2	65	29	68
2018	Information management	40	28	9	13	9	2	0	70	22	49
2018	Data sciences	32	23	19	12	8	2	4	58	21	117
2018	Other services to the public	27	18	25	14	12	1	2	47	27	182
2018	None of the above	25	24	22	11	11	2	5	53	23	237
2017	Client contact centre	29	24	16	12	13	0	5	57	26	187
2017	Communications or public affairs	15	22	25	22	8	0	8	40	33	13
2017	Access to information and privacy	26	26	23	11	9	0	6	56	20	37
2017	Administration and operations	31	25	22	10	7	1	3	59	18	298
2017	Information management	23	38	10	15	11	4	0	63	26	28
2017	Data sciences	32	24	22	12	4	1	4	60	18	96
2017	Other services to the public	32	30	17	11	8	1	2	63	19	183
2017	None of the above	29	24	23	14	8	1	3	54	22	295

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	18	10	14	6	2	14	65	24	170
2018	Communications or public affairs	34	32	14	14	0	0	7	71	15	15
2018	Access to information and privacy	38	26	16	11	4	4	2	68	15	48
2018	Administration and operations	36	32	13	6	10	2	0	70	17	68
2018	Information management	46	18	17	10	2	2	4	69	13	49
2018	Data sciences	44	20	15	6	7	2	6	70	14	116
2018	Other services to the public	36	24	17	9	7	4	3	64	18	182
2018	None of the above	31	26	16	11	6	3	6	63	19	237
2017	Client contact centre	41	19	19	8	7	1	6	64	15	188
2017	Communications or public affairs	14	32	32	15	0	0	8	49	16	13
2017	Access to information and privacy	24	47	14	6	6	0	3	74	12	37
2017	Administration and operations	42	25	17	6	6	1	3	70	12	298
2017	Information management	32	33	17	7	7	4	0	68	15	29
2017	Data sciences	53	21	17	4	2	1	2	76	7	96
2017	Other services to the public	45	27	13	5	6	1	3	75	12	181
2017	None of the above	38	27	16	10	5	1	3	68	15	295

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	25	9	11	9	1	4	70	21	171
2018	Communications or public affairs	45	27	7	14	0	0	7	78	15	15
2018	Access to information and privacy	41	38	11	5	2	0	4	82	7	48
2018	Administration and operations	37	33	10	11	7	0	2	71	18	68
2018	Information management	43	31	12	12	0	0	2	75	12	49
2018	Data sciences	49	28	13	2	5	0	3	80	7	116
2018	Other services to the public	40	32	14	7	4	2	2	75	11	181
2018	None of the above	39	34	14	6	5	0	3	74	11	236
2017	Client contact centre	38	24	21	6	8	0	3	64	15	188
2017	Communications or public affairs	22	23	16	7	23	0	8	49	33	13
2017	Access to information and privacy	41	26	16	3	12	0	3	69	15	37
2017	Administration and operations	50	27	9	7	4	0	2	79	12	299
2017	Information management	38	31	17	4	7	4	0	71	11	29
2017	Data sciences	47	28	12	6	4	0	2	77	11	96
2017	Other services to the public	45	26	15	11	3	0	0	70	14	183
2017	None of the above	39	28	16	10	5	1	2	68	16	294

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	23	14	5	5	2	4	74	11	171
2018	Communications or public affairs	55	20	11	7	0	0	7	81	7	15
2018	Access to information and privacy	40	43	14	2	1	0	0	83	4	48
2018	Administration and operations	44	35	12	5	4	0	1	79	8	68
2018	Information management	44	28	14	10	2	0	2	73	12	49
2018	Data sciences	52	29	13	3	1	0	2	83	4	115
2018	Other services to the public	51	29	13	3	3	0	1	81	6	181
2018	None of the above	46	30	13	5	2	0	5	79	7	236
2017	Client contact centre	51	26	13	3	2	0	4	81	5	188
2017	Communications or public affairs	14	55	8	15	0	0	8	75	16	13
2017	Access to information and privacy	48	29	17	0	3	0	3	79	3	36
2017	Administration and operations	60	23	8	2	3	1	3	86	5	297
2017	Information management	32	31	17	13	4	4	0	65	17	29
2017	Data sciences	49	26	14	8	1	0	2	77	9	96
2017	Other services to the public	47	34	12	3	2	2	1	83	5	183
2017	None of the above	52	24	11	5	3	1	4	80	8	295

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	17	15	9	4	0	6	70	14	170
2018	Communications or public affairs	52	14	20	7	0	0	7	71	7	15
2018	Access to information and privacy	41	38	12	2	1	2	2	83	4	48
2018	Administration and operations	66	6	17	3	5	2	3	75	7	68
2018	Information management	48	18	19	6	4	0	4	69	11	49
2018	Data sciences	52	26	11	2	5	0	4	81	7	117
2018	Other services to the public	47	22	19	7	3	0	3	70	10	181
2018	None of the above	44	22	17	6	6	0	4	70	12	236
2017	Client contact centre	43	25	15	8	3	0	6	72	12	187
2017	Communications or public affairs	53	38	0	0	8	0	0	92	8	13
2017	Access to information and privacy	43	24	19	6	3	0	6	71	9	37
2017	Administration and operations	51	23	12	6	4	0	4	77	10	299
2017	Information management	29	30	24	3	7	0	6	63	11	29
2017	Data sciences	52	21	10	6	2	1	8	80	9	95
2017	Other services to the public	52	20	15	4	6	0	4	75	10	183
2017	None of the above	48	21	13	8	5	0	4	73	14	294

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	59	11	4	3	4	5	13	85	9	169
2018	Communications or public affairs	66	7	7	0	7	0	14	84	8	15
2018	Access to information and privacy	62	9	7	2	2	7	12	87	5	46
2018	Administration and operations	73	2	9	3	6	2	6	81	10	68
2018	Information management	67	6	10	2	0	0	14	86	2	49
2018	Data sciences	60	15	5	4	0	8	9	89	5	117
2018	Other services to the public	64	11	7	3	1	5	10	88	4	181
2018	None of the above	56	12	5	2	2	7	15	89	5	234

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	60	12	4	5	11	3	4	78	18	170
2018	Communications or public affairs	80	14	0	0	0	0	7	100	0	15
2018	Access to information and privacy	63	17	6	1	4	2	7	88	6	48
2018	Administration and operations	67	11	13	2	5	0	2	80	7	68
2018	Information management	68	11	11	0	4	2	4	84	5	49
2018	Data sciences	66	11	7	3	6	4	3	83	10	117
2018	Other services to the public	61	15	11	5	5	0	4	78	10	182
2018	None of the above	60	20	6	5	1	3	6	87	7	237
2017	Client contact centre	72	14	8	2	3	0	2	87	5	186
2017	Communications or public affairs	67	16	8	0	8	0	0	84	8	13
2017	Access to information and privacy	49	25	6	6	6	0	9	82	12	37
2017	Administration and operations	71	11	7	3	3	1	4	86	7	298
2017	Information management	52	31	3	7	0	3	4	89	8	29
2017	Data sciences	69	13	4	2	7	1	4	86	9	96
2017	Other services to the public	68	12	9	5	3	0	4	83	8	183
2017	None of the above	71	13	6	3	2	1	4	89	6	294

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	65	17	6	5	2	1	4	86	7	170
2018	Communications or public affairs	66	20	7	0	0	0	7	93	0	15
2018	Access to information and privacy	63	23	5	2	2	2	2	91	5	48
2018	Administration and operations	55	29	6	6	2	0	3	87	7	68
2018	Information management	68	19	6	0	2	0	4	91	2	49
2018	Data sciences	69	14	9	3	2	0	3	86	5	116
2018	Other services to the public	68	18	5	4	2	0	3	89	6	182
2018	None of the above	67	16	10	1	0	1	5	87	2	237
2017	Client contact centre	66	21	7	3	1	0	3	89	4	188
2017	Communications or public affairs	51	41	0	0	0	0	8	100	0	13
2017	Access to information and privacy	63	19	6	0	6	0	6	88	6	37
2017	Administration and operations	73	16	4	2	1	0	4	93	4	298
2017	Information management	61	28	3	4	0	0	4	93	4	29
2017	Data sciences	78	13	3	2	1	1	1	93	3	96
2017	Other services to the public	72	19	3	1	2	1	3	94	3	182
2017	None of the above	68	19	6	3	1	0	3	90	4	295

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	21	10	4	13	1	4	71	18	171
2018	Communications or public affairs	59	20	14	0	0	0	7	85	0	15
2018	Access to information and privacy	56	23	7	8	5	0	2	80	13	48
2018	Administration and operations	50	27	14	2	6	0	2	78	8	68
2018	Information management	56	23	13	2	2	0	4	82	4	49
2018	Data sciences	53	23	7	8	6	1	3	79	14	117
2018	Other services to the public	47	24	15	8	6	0	1	71	14	182
2018	None of the above	48	20	13	10	7	0	2	70	17	237
2017	Client contact centre	56	20	13	6	4	0	1	77	11	188
2017	Communications or public affairs	51	8	25	0	8	0	8	64	9	13
2017	Access to information and privacy	53	14	19	3	8	0	3	69	11	37
2017	Administration and operations	58	19	10	5	5	0	3	79	11	297
2017	Information management	49	17	22	4	8	0	0	66	12	28
2017	Data sciences	62	20	6	6	4	1	1	84	10	96
2017	Other services to the public	59	16	13	3	7	1	2	76	11	183
2017	None of the above	53	22	11	6	5	0	2	77	12	294

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	5	2	1	0	1	50	94	2	169
2018	Communications or public affairs	45	0	7	0	0	0	48	87	0	15
2018	Access to information and privacy	38	4	2	0	0	0	56	95	0	48
2018	Administration and operations	48	12	3	0	2	0	35	93	2	67
2018	Information management	49	0	0	0	0	0	51	100	0	48
2018	Data sciences	41	3	3	0	1	1	51	91	2	115
2018	Other services to the public	44	5	2	1	1	1	47	94	2	182
2018	None of the above	32	4	3	0	0	0	61	92	1	236
2017	Client contact centre	43	5	3	1	1	1	45	89	5	188
2017	Communications or public affairs	53	0	0	0	0	0	47	100	0	13
2017	Access to information and privacy	37	5	0	0	0	0	58	100	0	37
2017	Administration and operations	42	6	1	1	0	0	50	95	2	299
2017	Information management	31	7	3	3	0	0	56	85	7	28
2017	Data sciences	60	6	1	0	0	0	33	99	0	93
2017	Other services to the public	52	7	1	1	1	1	38	96	3	181
2017	None of the above	49	4	2	1	0	0	44	95	2	292

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	14	10	6	6	1	19	72	16	171
2018	Communications or public affairs	59	7	27	0	0	7	0	71	0	15
2018	Access to information and privacy	36	16	26	12	1	0	9	57	15	48
2018	Administration and operations	53	20	7	3	7	0	10	81	11	68
2018	Information management	50	12	23	9	2	0	4	64	11	49
2018	Data sciences	50	20	11	6	5	0	9	76	12	117
2018	Other services to the public	43	23	13	6	7	1	8	71	15	182
2018	None of the above	36	20	14	8	3	1	18	69	14	237
2017	Client contact centre	54	17	8	5	5	0	10	80	11	188
2017	Communications or public affairs	53	38	0	0	0	0	8	100	0	13
2017	Access to information and privacy	46	31	6	11	3	0	3	80	15	37
2017	Administration and operations	42	24	15	7	4	0	9	73	11	298
2017	Information management	27	30	18	6	7	4	8	65	15	29
2017	Data sciences	51	13	17	5	3	1	10	72	9	96
2017	Other services to the public	55	16	10	5	5	1	8	78	11	183
2017	None of the above	55	16	10	4	2	0	13	82	6	293

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	16	13	20	27	1	2	36	50	170
2018	Communications or public affairs	59	14	0	0	20	0	7	78	22	15
2018	Access to information and privacy	26	26	17	14	15	0	2	52	30	48
2018	Administration and operations	22	22	20	15	22	0	0	43	37	68
2018	Information management	31	25	13	14	15	0	2	57	30	49
2018	Data sciences	21	22	22	8	27	0	0	43	35	117
2018	Other services to the public	26	22	14	13	24	0	1	49	37	182
2018	None of the above	29	17	17	15	20	0	2	47	35	238
2017	Client contact centre	27	18	14	13	25	0	2	46	39	187
2017	Communications or public affairs	14	8	7	23	40	0	8	24	69	13
2017	Access to information and privacy	35	15	9	16	20	0	6	53	38	37
2017	Administration and operations	24	19	21	15	20	0	1	44	35	299
2017	Information management	13	24	15	24	17	7	0	40	44	29
2017	Data sciences	24	15	20	25	15	1	0	39	40	95
2017	Other services to the public	22	23	20	14	20	1	0	45	35	184
2017	None of the above	31	19	17	13	18	0	2	51	31	294

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	20	14	5	7	1	5	73	12	170
2018	Communications or public affairs	52	20	0	14	7	0	7	78	22	15
2018	Access to information and privacy	36	32	19	8	2	0	2	70	11	48
2018	Administration and operations	46	31	13	2	8	0	0	77	10	68
2018	Information management	49	34	9	4	4	0	0	83	9	49
2018	Data sciences	54	25	9	4	3	2	2	83	7	116
2018	Other services to the public	51	18	16	7	4	0	4	72	11	182
2018	None of the above	49	31	10	3	1	0	5	84	5	237
2017	Client contact centre	49	26	10	6	5	0	4	78	12	188
2017	Communications or public affairs	22	53	8	8	0	0	8	82	9	13
2017	Access to information and privacy	50	30	3	9	5	0	3	83	14	37
2017	Administration and operations	52	29	9	5	2	0	2	84	7	299
2017	Information management	55	34	8	3	0	0	0	89	3	29
2017	Data sciences	54	21	12	7	3	1	2	77	10	96
2017	Other services to the public	49	28	12	3	5	1	3	80	8	182
2017	None of the above	45	29	14	5	3	0	4	78	8	294

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	29	30	11	9	0	1	49	21	170
2018	Communications or public affairs	34	32	27	7	0	0	0	66	7	15
2018	Access to information and privacy	19	33	36	8	4	0	0	52	12	47
2018	Administration and operations	12	39	30	9	9	0	0	51	19	67
2018	Information management	10	43	31	14	2	0	0	52	16	49
2018	Data sciences	18	32	29	15	7	0	0	50	22	117
2018	Other services to the public	17	23	40	12	8	0	0	40	20	180
2018	None of the above	19	27	36	13	5	0	0	46	18	235
2017	Client contact centre	20	25	32	12	9	0	1	46	22	188
2017	Communications or public affairs	7	7	56	22	8	0	0	14	30	13
2017	Access to information and privacy	13	34	35	12	6	0	0	47	18	37
2017	Administration and operations	15	34	34	11	6	0	0	49	17	296
2017	Information management	7	41	17	24	7	4	0	50	32	29
2017	Data sciences	13	46	26	11	4	1	0	59	15	95
2017	Other services to the public	18	41	28	7	7	0	0	59	13	184
2017	None of the above	15	33	35	11	5	1	1	49	15	295

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	16	31	18	17	1	1	36	32	170
2018	Communications or public affairs	7	14	27	39	14	0	0	52	20	15
2018	Access to information and privacy	7	16	47	22	7	0	0	29	23	48
2018	Administration and operations	7	16	35	21	19	0	2	41	24	68
2018	Information management	9	21	30	26	14	0	0	40	30	49
2018	Data sciences	11	16	34	30	10	0	0	40	26	117
2018	Other services to the public	12	20	37	19	11	0	0	30	32	180
2018	None of the above	7	16	43	18	14	0	1	32	24	235
2017	Client contact centre	11	28	25	23	13	0	0	35	39	187
2017	Communications or public affairs	23	8	55	7	7	0	0	14	32	13
2017	Access to information and privacy	11	17	25	23	24	0	0	47	28	37
2017	Administration and operations	7	15	41	22	14	0	1	36	23	297
2017	Information management	17	7	31	42	3	0	0	45	24	29
2017	Data sciences	9	7	35	36	12	1	0	48	16	94
2017	Other services to the public	10	7	38	29	15	0	0	45	17	184
2017	None of the above	9	18	35	21	16	0	0	37	27	295

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	26	22	11	17	4	0	48	30	170
2018	Communications or public affairs	27	18	27	14	0	14	0	53	16	15
2018	Access to information and privacy	26	30	23	6	7	8	0	61	15	48
2018	Administration and operations	9	26	27	16	15	6	0	37	34	68
2018	Information management	21	15	19	17	9	13	7	45	32	48
2018	Data sciences	16	31	22	16	12	4	1	49	29	117
2018	Other services to the public	11	34	24	13	11	6	1	48	26	179
2018	None of the above	15	37	18	11	11	8	1	57	23	236
2017	Client contact centre	13	28	24	10	18	7	0	44	31	188
2017	Communications or public affairs	0	34	33	15	18	0	0	34	33	12
2017	Access to information and privacy	13	35	11	17	9	14	3	57	30	37
2017	Administration and operations	16	30	22	13	13	5	0	49	27	299
2017	Information management	11	41	14	10	25	0	0	52	34	29
2017	Data sciences	17	32	21	15	6	9	0	53	23	95
2017	Other services to the public	15	29	22	14	13	6	2	47	29	184
2017	None of the above	13	24	25	16	15	6	1	40	33	295

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	22	18	15	21	4	2	43	38	170
2018	Communications or public affairs	34	25	14	20	7	0	0	59	27	15
2018	Access to information and privacy	23	32	23	11	10	2	0	55	21	48
2018	Administration and operations	12	30	12	18	18	8	2	46	40	68
2018	Information management	22	19	16	21	11	4	6	46	36	49
2018	Data sciences	16	29	16	19	15	3	2	47	36	117
2018	Other services to the public	13	23	26	22	14	2	0	36	38	179
2018	None of the above	12	28	20	17	15	3	5	44	35	235
2017	Client contact centre	9	29	18	19	20	5	0	39	41	188
2017	Communications or public affairs	15	30	8	22	25	0	0	45	47	13
2017	Access to information and privacy	8	37	21	21	9	3	3	47	31	37
2017	Administration and operations	20	24	19	18	14	3	3	46	33	299
2017	Information management	6	31	27	11	17	7	0	40	30	29
2017	Data sciences	13	40	17	19	7	3	1	55	27	95
2017	Other services to the public	14	31	22	11	16	4	2	48	29	184
2017	None of the above	14	26	21	17	17	2	2	42	36	295

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	15	6	1	3	14	3	70	30	168
2018	Communications or public affairs	68	14	7	0	0	11	0	77	23	15
2018	Access to information and privacy	53	18	7	1	0	14	6	67	33	48
2018	Administration and operations	53	21	11	2	4	7	3	59	41	68
2018	Information management	46	18	6	2	1	21	4	62	38	49
2018	Data sciences	47	25	3	2	2	18	2	59	41	116
2018	Other services to the public	58	19	4	3	2	12	2	67	33	176
2018	None of the above	58	18	6	1	2	11	5	68	32	236
2017	Client contact centre	47	14	8	5	5	17	4	60	40	188
2017	Communications or public affairs	37	8	38	0	0	16	0	44	56	13
2017	Access to information and privacy	41	24	11	11	0	10	3	48	52	37
2017	Administration and operations	46	21	10	4	4	14	1	54	46	298
2017	Information management	21	40	21	7	3	4	4	23	77	28
2017	Data sciences	40	23	11	6	4	17	0	48	52	96
2017	Other services to the public	43	23	6	4	3	19	2	54	46	182
2017	None of the above	45	24	11	3	3	14	1	53	47	294

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	16	42
2018	Access to information and privacy	22	10
2018	Administration and operations	19	21
2018	Information management	0	11
2018	Data sciences	23	31
2018	Other services to the public	29	38
2018	None of the above	33	46
2017	Client contact centre	25	59
2017	Access to information and privacy	13	17
2017	Administration and operations	23	114
2017	Information management	44	18
2017	Data sciences	25	41
2017	Other services to the public	31	64
2017	None of the above	29	117

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	33	42
2018	Access to information and privacy	24	11
2018	Administration and operations	25	19
2018	Information management	28	11
2018	Data sciences	45	33
2018	Other services to the public	41	39
2018	None of the above	54	48
2017	Client contact centre	48	59
2017	Access to information and privacy	29	17
2017	Administration and operations	35	114
2017	Information management	44	18
2017	Data sciences	35	41
2017	Other services to the public	40	64
2017	None of the above	37	117

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	23	40
2018	Access to information and privacy	41	10
2018	Administration and operations	18	20
2018	Information management	19	11
2018	Data sciences	20	31
2018	Other services to the public	20	38
2018	None of the above	27	43
2017	Client contact centre	20	59
2017	Access to information and privacy	23	17
2017	Administration and operations	11	114
2017	Information management	22	18
2017	Data sciences	14	41
2017	Other services to the public	11	64
2017	None of the above	13	117

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	26	42
2018	Access to information and privacy	52	10
2018	Administration and operations	40	21
2018	Information management	17	12
2018	Data sciences	21	34
2018	Other services to the public	32	40
2018	None of the above	35	46
2017	Client contact centre	34	59
2017	Access to information and privacy	23	17
2017	Administration and operations	56	114
2017	Information management	22	18
2017	Data sciences	43	41
2017	Other services to the public	29	64
2017	None of the above	35	117

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	6	40
2018	Access to information and privacy	0	10
2018	Administration and operations	6	19
2018	Information management	0	11
2018	Data sciences	3	31
2018	Other services to the public	0	35
2018	None of the above	4	41
2017	Client contact centre	2	59
2017	Access to information and privacy	0	17
2017	Administration and operations	2	114
2017	Information management	0	18
2017	Data sciences	3	41
2017	Other services to the public	0	64
2017	None of the above	3	117

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	30	40
2018	Access to information and privacy	22	10
2018	Administration and operations	19	21
2018	Information management	15	12
2018	Data sciences	14	32
2018	Other services to the public	19	35
2018	None of the above	35	46

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	30	41
2018	Access to information and privacy	33	12
2018	Administration and operations	45	19
2018	Information management	49	12
2018	Data sciences	40	31
2018	Other services to the public	39	38
2018	None of the above	41	47
2017	Client contact centre	30	59
2017	Access to information and privacy	47	17
2017	Administration and operations	32	114
2017	Information management	23	18
2017	Data sciences	30	41
2017	Other services to the public	31	64
2017	None of the above	29	117

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Client contact centre	6	76	3	6	2	8	38
2018	Access to information and privacy	16	74	0	0	10	0	11
2018	Administration and operations	6	63	9	17	0	6	20
2018	Information management	23	62	0	0	0	15	12
2018	Data sciences	12	71	9	3	0	5	33
2018	Other services to the public	10	64	10	8	3	5	40
2018	None of the above	10	50	16	2	2	20	47
2017	Client contact centre	9	76	5	2	3	6	58
2017	Access to information and privacy	0	81	13	0	0	6	16
2017	Administration and operations	15	57	16	6	2	4	104
2017	Information management	23	60	16	0	0	0	18
2017	Data sciences	8	69	15	8	0	0	39
2017	Other services to the public	16	62	12	3	2	6	60
2017	None of the above	12	70	6	5	3	4	112

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	59	41	42
2018	Access to information and privacy	67	33	12
2018	Administration and operations	65	35	24
2018	Information management	58	42	14
2018	Data sciences	77	23	37
2018	Other services to the public	84	16	48
2018	None of the above	60	40	61

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	16	11	10	21	0	19	48	39	44
2018	Access to information and privacy	33	24	6	9	18	0	9	63	30	12
2018	Administration and operations	9	37	11	7	7	0	29	64	20	25
2018	Information management	5	38	5	8	23	0	23	55	39	14
2018	Data sciences	27	16	23	6	11	3	14	52	20	37
2018	Other services to the public	10	36	16	6	10	4	18	60	20	50
2018	None of the above	8	23	19	14	21	2	13	36	42	62
2017	Client contact centre	11	28	18	17	14	0	13	44	35	60
2017	Access to information and privacy	18	42	6	11	11	0	12	68	25	17
2017	Administration and operations	14	30	14	17	13	4	9	50	34	117
2017	Information management	20	31	15	25	5	0	5	53	31	20
2017	Data sciences	10	29	17	19	15	5	5	43	38	42
2017	Other services to the public	21	23	17	11	13	1	13	52	28	64
2017	None of the above	12	32	13	11	13	3	16	55	29	118

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	11	8	14	20	18	5	23	27	53	44
2018	Access to information and privacy	24	33	9	0	18	6	9	68	21	12
2018	Administration and operations	8	29	19	3	11	8	21	53	20	26
2018	Information management	15	30	0	17	23	0	15	53	47	14
2018	Data sciences	21	17	12	8	6	3	34	59	22	37
2018	Other services to the public	9	31	9	4	9	10	28	64	22	50
2018	None of the above	10	14	10	15	18	0	32	36	49	61
2017	Client contact centre	9	23	9	23	18	5	14	38	51	60
2017	Access to information and privacy	7	17	7	17	11	0	42	40	48	17
2017	Administration and operations	12	20	13	15	13	6	21	43	39	117
2017	Information management	15	36	9	16	9	0	15	60	29	20
2017	Data sciences	5	18	17	12	22	10	16	31	46	42
2017	Other services to the public	19	22	16	6	13	11	13	54	25	65
2017	None of the above	10	24	17	13	11	2	22	46	32	117

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	8	3	1	5	8	26	86	9	165
2018	Communications or public affairs	44	0	0	0	15	5	37	75	25	14
2018	Access to information and privacy	60	4	7	0	0	7	22	90	0	46
2018	Administration and operations	51	13	2	3	2	3	28	90	7	67
2018	Information management	60	10	2	2	4	4	17	89	8	49
2018	Data sciences	55	7	2	0	3	8	25	92	5	113
2018	Other services to the public	51	10	6	2	3	5	23	85	7	177
2018	None of the above	54	10	2	2	2	4	25	91	6	227

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Statistical Survey Operations by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment