2018 Public Service Employee Survey Results for Statistical Survey Operations by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 47 6 8 3 0 0 83 11 613
2018 Non-shift worker 38 44 6 10 2 0 0 81 12 363
2017 Shift worker 34 43 9 10 5 0 0 77 15 737
2017 Non-shift worker 41 41 7 8 2 0 0 83 11 503
2014 Shift worker 33 42 9 11 5 0 0 76 15 609
2014 Non-shift worker 33 47 8 10 3 0 0 79 13 425
2011 Shift worker 46 37 6 8 3 0 0 83 11 828
2011 Non-shift worker 45 41 6 6 2 0 0 87 7 418

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 35 25 10 8 0 0 57 18 614
2018 Non-shift worker 40 34 14 6 6 0 0 74 12 364
2017 Shift worker 25 34 23 9 8 0 1 59 17 739
2017 Non-shift worker 46 33 12 4 3 0 1 80 7 503
2014 Shift worker 28 28 26 10 7 0 0 57 18 608
2014 Non-shift worker 45 33 14 5 2 0 0 79 7 423
2011 Shift worker 28 32 21 11 7 0 1 61 18 828
2011 Non-shift worker 50 35 10 2 2 0 0 86 4 420

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 36 16 9 6 0 0 69 15 615
2018 Non-shift worker 54 27 9 6 5 0 0 81 10 364
2017 Shift worker 35 35 15 9 6 0 1 70 14 739
2017 Non-shift worker 59 27 8 4 3 0 0 85 7 503
2014 Shift worker 36 33 17 7 7 0 1 70 13 606
2014 Non-shift worker 55 32 6 5 2 0 0 88 6 424
2011 Shift worker 36 35 14 8 7 0 0 71 15 828
2011 Non-shift worker 58 31 6 3 2 0 0 89 5 418

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 32 14 13 14 1 1 58 27 615
2018 Non-shift worker 33 30 17 10 8 1 1 64 19 363
2017 Shift worker 27 28 18 13 13 0 1 56 26 738
2017 Non-shift worker 32 32 15 11 8 0 2 66 19 503
2014 Shift worker 28 31 15 13 11 1 1 60 25 606
2014 Non-shift worker 33 33 14 12 7 0 2 66 19 425
2011 Shift worker 28 31 17 12 9 1 2 61 22 827
2011 Non-shift worker 37 35 14 8 3 0 2 74 12 419

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 39 18 10 8 0 0 64 18 615
2018 Non-shift worker 39 36 14 7 5 0 0 75 12 363
2017 Shift worker 25 40 16 11 8 0 0 65 19 739
2017 Non-shift worker 39 41 11 6 4 0 0 80 9 504
2014 Shift worker 24 41 19 9 7 0 0 65 16 607
2014 Non-shift worker 39 44 11 4 2 0 0 83 6 423
2011 Shift worker 29 41 17 7 6 0 0 70 14 829
2011 Non-shift worker 43 44 7 4 1 0 0 88 5 421

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 29 17 19 19 0 0 45 38 615
2018 Non-shift worker 24 30 16 15 13 1 0 55 29 362
2017 Shift worker 16 30 16 19 18 0 0 47 37 738
2017 Non-shift worker 21 40 15 14 10 0 0 61 24 504
2014 Shift worker 20 33 15 16 15 0 0 54 31 608
2014 Non-shift worker 22 39 16 14 9 0 0 60 23 424
2011 Shift worker 20 34 20 14 11 0 0 55 26 828
2011 Non-shift worker 26 37 19 12 6 0 0 63 18 421

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 41 13 10 3 0 1 74 13 612
2018 Non-shift worker 43 40 8 6 3 0 0 83 9 364
2017 Shift worker 34 42 10 9 4 0 0 77 13 737
2017 Non-shift worker 47 40 6 4 1 0 0 88 6 504

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 39 8 7 4 1 0 81 11 613
2018 Non-shift worker 51 31 11 4 3 0 0 82 7 363
2017 Shift worker 41 36 11 7 4 1 0 78 10 737
2017 Non-shift worker 53 34 9 2 1 0 0 88 3 503
2014 Shift worker 39 42 9 6 4 0 0 82 9 609
2014 Non-shift worker 49 38 7 4 1 0 0 87 6 424
2011 Shift worker 44 39 9 5 3 1 0 83 8 827
2011 Non-shift worker 53 36 8 2 0 0 0 90 2 420

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 31 22 14 17 0 0 47 31 614
2018 Non-shift worker 21 37 14 14 15 0 0 58 29 364
2017 Shift worker 17 30 20 17 16 0 0 47 33 739
2017 Non-shift worker 24 38 16 12 9 0 0 62 22 504

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 35 16 4 4 1 0 76 8 615
2018 Non-shift worker 56 29 9 4 2 0 0 85 6 364
2017 Shift worker 46 31 14 6 3 0 0 77 9 737
2017 Non-shift worker 58 31 7 2 2 0 0 89 4 504
2014 Shift worker 55 28 12 3 2 0 0 83 5 609
2014 Non-shift worker 70 23 7 1 0 0 0 92 1 425
2011 Shift worker 49 34 10 4 2 0 0 84 6 828
2011 Non-shift worker 69 24 5 1 1 0 0 93 2 421

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 21 23 19 26 1 1 30 46 613
2018 Non-shift worker 11 29 19 20 19 1 1 41 39 364
2017 Shift worker 10 24 19 21 24 1 2 35 45 737
2017 Non-shift worker 16 31 20 15 16 0 1 48 32 503
2014 Shift worker 11 29 19 21 18 1 2 41 40 609
2014 Non-shift worker 12 35 19 18 15 0 0 48 32 424
2011 Shift worker 12 26 23 20 16 2 1 40 37 827
2011 Non-shift worker 15 33 20 18 11 1 1 49 30 420

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 22 20 23 24 0 2 32 47 615
2018 Non-shift worker 15 27 21 18 19 0 1 42 37 364
2017 Shift worker 12 24 18 21 23 1 2 36 45 735
2017 Non-shift worker 22 28 20 16 13 0 1 51 29 502
2014 Shift worker 14 23 23 19 18 0 2 38 38 609
2014 Non-shift worker 19 30 22 16 11 1 1 50 27 424

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 33 21 16 8 1 0 54 24 614
2018 Non-shift worker 23 36 19 14 7 0 1 59 22 364
2017 Shift worker 18 39 19 12 11 1 0 57 24 731
2017 Non-shift worker 27 39 18 11 5 0 1 67 15 503
2014 Shift worker 23 35 20 13 7 2 1 59 20 608
2014 Non-shift worker 27 39 15 14 5 1 1 66 19 423
2011 Shift worker 33 39 16 6 4 1 1 74 10 829
2011 Non-shift worker 39 41 8 6 2 1 2 83 9 419

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 38 18 8 7 0 0 67 15 614
2018 Non-shift worker 43 37 10 5 5 0 0 80 10 363
2017 Shift worker 30 37 18 7 7 0 0 68 14 735
2017 Non-shift worker 50 34 9 5 3 0 0 83 8 503
2014 Shift worker 34 36 16 8 6 0 0 70 14 608
2014 Non-shift worker 52 36 8 4 1 0 0 88 5 422
2011 Shift worker 35 39 14 7 4 0 0 74 11 827
2011 Non-shift worker 50 38 6 4 1 0 0 89 5 420

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 25 8 2 1 1 7 88 3 615
2018 Non-shift worker 58 23 9 2 0 0 7 88 2 364
2017 Shift worker 57 24 7 2 0 2 9 91 2 737
2017 Non-shift worker 57 25 6 3 1 1 8 90 4 503
2014 Shift worker 54 29 8 1 1 1 6 89 2 608
2014 Non-shift worker 54 26 8 1 1 0 10 89 2 423
2011 Shift worker 51 27 9 3 2 0 8 85 5 829
2011 Non-shift worker 49 26 11 3 1 0 9 84 5 417

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 17 25 23 17 3 7 45 28 610
2018 Non-shift worker 7 12 23 28 24 1 5 54 21 363
2017 Shift worker 6 12 29 23 23 3 5 50 19 737
2017 Non-shift worker 4 10 28 27 24 2 6 55 15 502
2014 Shift worker 7 15 29 23 19 2 5 46 24 607
2014 Non-shift worker 3 11 29 31 24 0 3 56 15 424
2011 Shift worker 5 11 29 24 24 2 6 51 17 827
2011 Non-shift worker 2 10 30 29 25 1 3 56 12 419

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 18 24 17 21 3 5 42 32 612
2018 Non-shift worker 10 18 18 21 26 2 4 51 30 364
2017 Shift worker 10 15 23 20 23 5 5 48 27 734
2017 Non-shift worker 6 10 24 20 30 4 5 55 18 501
2014 Shift worker 11 18 23 19 22 2 5 44 31 606
2014 Non-shift worker 5 11 25 24 29 2 3 56 17 423
2011 Shift worker 6 13 24 21 28 4 5 54 21 826
2011 Non-shift worker 5 14 23 23 28 3 4 56 20 418

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 13 23 17 18 6 12 43 29 609
2018 Non-shift worker 10 18 18 22 21 2 9 49 31 362
2017 Shift worker 8 13 19 18 22 6 14 51 26 733
2017 Non-shift worker 5 11 26 21 22 5 11 51 19 502
2014 Shift worker 9 12 18 21 23 6 11 52 26 606
2014 Non-shift worker 4 15 27 20 22 5 7 48 22 425
2011 Shift worker 6 11 18 18 24 9 14 54 22 826
2011 Non-shift worker 6 12 23 20 26 5 8 53 20 419

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 8 22 24 31 2 10 62 13 613
2018 Non-shift worker 4 9 20 30 32 0 4 65 14 363
2017 Shift worker 3 6 16 29 31 4 11 71 10 729
2017 Non-shift worker 3 6 20 31 34 2 6 70 9 502
2014 Shift worker 3 6 21 31 28 2 8 66 11 608
2014 Non-shift worker 2 7 21 37 27 1 4 68 10 425
2011 Shift worker 4 7 19 26 32 3 10 67 12 826
2011 Non-shift worker 3 7 22 31 34 1 3 68 10 420

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 13 22 21 26 3 8 53 22 611
2018 Non-shift worker 7 13 22 22 29 0 7 55 21 363
2017 Shift worker 5 9 18 22 30 4 12 61 17 736
2017 Non-shift worker 5 9 21 24 33 1 7 62 15 501
2014 Shift worker 6 11 24 23 26 2 8 54 19 606
2014 Non-shift worker 4 10 21 27 30 0 7 62 16 424
2011 Shift worker 3 7 18 21 34 4 13 65 13 826
2011 Non-shift worker 2 8 23 27 31 2 8 64 11 420

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 20 22 14 14 6 7 33 42 612
2018 Non-shift worker 10 11 20 19 27 5 7 53 24 364
2017 Shift worker 11 15 21 16 22 7 8 45 30 735
2017 Non-shift worker 6 7 21 23 29 6 8 60 15 501
2014 Shift worker 12 16 19 17 21 7 7 45 32 609
2014 Non-shift worker 4 14 18 18 29 7 9 57 21 423
2011 Shift worker 10 13 23 16 22 9 7 46 27 824
2011 Non-shift worker 5 9 20 21 29 9 8 61 16 420

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 19 25 18 16 3 7 38 35 613
2018 Non-shift worker 10 20 21 18 21 3 7 44 33 364
2017 Shift worker 11 14 26 17 22 4 8 44 27 736
2017 Non-shift worker 5 12 23 22 27 2 8 55 20 502
2014 Shift worker 10 13 27 17 22 5 7 44 26 608
2014 Non-shift worker 5 14 30 19 21 4 7 46 20 424
Top of Page

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 22 23 15 12 10 6 40 33 617
2018 Non-shift worker 13 22 21 15 9 10 10 44 30 364
2017 Shift worker 16 22 20 13 13 10 6 46 31 736
2017 Non-shift worker 23 25 18 10 8 7 10 57 22 505
2014 Shift worker 20 27 20 12 8 8 5 53 23 618
2014 Non-shift worker 24 27 15 10 5 7 13 63 18 426

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 25 12 14 15 3 1 58 30 620
2018 Non-shift worker 30 27 15 9 12 4 2 61 23 364
2017 Shift worker 30 27 14 14 12 3 1 59 27 738
2017 Non-shift worker 39 28 10 10 6 4 3 72 17 505
2014 Shift worker 32 25 16 13 10 3 1 60 24 616
2014 Non-shift worker 41 29 12 7 4 5 3 75 12 423

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 19 16 21 18 15 1 35 47 619
2018 Non-shift worker 8 18 15 16 12 28 4 37 41 364
2017 Shift worker 8 21 18 17 15 20 2 37 41 738
2017 Non-shift worker 12 21 14 13 10 26 4 47 32 505
2014 Shift worker 11 16 20 20 15 16 1 33 43 617
2014 Non-shift worker 11 18 18 13 8 29 3 43 31 425

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 39 11 11 5 1 1 73 16 621
2018 Non-shift worker 38 38 9 6 2 4 3 81 9 366
2017 Shift worker 34 39 11 10 5 1 1 74 15 739
2017 Non-shift worker 43 38 7 5 3 2 2 85 8 505
2014 Shift worker 32 38 15 11 3 1 1 71 14 616
2014 Non-shift worker 46 36 8 4 2 2 2 85 6 424

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 30 27 9 7 7 4 52 17 621
2018 Non-shift worker 23 33 21 8 5 4 5 62 15 366
Top of Page

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 36 11 10 8 0 0 71 18 621
2018 Non-shift worker 39 38 8 8 7 0 0 77 14 367
2017 Shift worker 36 33 11 12 9 0 0 69 20 739
2017 Non-shift worker 47 31 11 8 3 0 0 78 11 505
2014 Shift worker 39 36 11 8 5 0 0 76 13 614
2014 Non-shift worker 50 31 7 7 5 0 0 81 11 425
2011 Shift worker 37 36 10 10 7 0 0 73 16 829
2011 Non-shift worker 44 34 10 7 4 1 0 78 11 420

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 30 15 9 7 4 2 67 17 621
2018 Non-shift worker 43 29 9 9 7 2 2 74 16 366
2017 Shift worker 32 30 16 10 6 5 2 67 17 739
2017 Non-shift worker 48 30 12 5 3 2 0 80 8 505
2014 Shift worker 32 36 15 8 5 1 1 70 14 614
2014 Non-shift worker 51 24 12 6 4 2 1 77 10 425
2011 Shift worker 35 32 13 9 5 5 1 71 15 829
2011 Non-shift worker 49 31 10 4 4 3 1 82 8 419

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 36 12 11 7 1 0 69 18 620
2018 Non-shift worker 40 32 12 10 5 1 1 73 15 367
2017 Shift worker 31 34 13 13 6 1 1 67 20 739
2017 Non-shift worker 45 36 9 7 3 0 0 81 10 504
2014 Shift worker 33 40 11 10 5 1 1 73 16 616
2014 Non-shift worker 50 34 8 6 2 0 0 84 8 426
2011 Shift worker 34 37 12 12 6 1 0 71 17 828
2011 Non-shift worker 49 32 7 9 3 0 0 81 12 419

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 29 17 7 9 4 0 66 17 619
2018 Non-shift worker 44 28 13 7 7 1 1 73 14 366
2017 Shift worker 31 31 19 8 8 3 0 63 17 735
2017 Non-shift worker 48 24 13 7 4 2 1 75 11 505

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 32 14 12 8 0 0 66 19 621
2018 Non-shift worker 42 30 13 9 6 0 0 72 15 367
2017 Shift worker 30 34 18 10 8 0 0 64 18 738
2017 Non-shift worker 48 29 11 7 3 0 0 78 11 506
2014 Shift worker 38 33 13 7 7 0 0 72 14 615
2014 Non-shift worker 54 26 10 7 4 0 0 80 11 426
Top of Page

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 33 26 15 17 2 2 40 33 62
2018 Non-shift worker 9 37 32 3 15 3 0 48 19 35
2017 Shift worker 5 35 12 27 19 2 2 41 47 59
2017 Non-shift worker 25 38 9 9 10 4 6 69 21 53
2014 Shift worker 4 28 30 25 10 3 1 32 37 65
2014 Non-shift worker 27 30 20 15 9 0 0 57 24 48

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 29 17 12 13 8 1 53 28 612
2018 Non-shift worker 25 26 18 9 7 14 2 60 19 364
2017 Shift worker 25 29 16 12 11 7 1 59 24 738
2017 Non-shift worker 31 28 13 7 6 13 2 70 15 500
2014 Shift worker 24 31 18 10 10 7 1 59 21 604
2014 Non-shift worker 35 25 13 8 3 15 1 72 13 421
2011 Shift worker 26 27 16 11 9 10 1 60 22 824
2011 Non-shift worker 25 28 15 7 6 18 3 66 15 418

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 27 19 17 14 2 0 49 32 614
2018 Non-shift worker 22 31 21 15 9 2 0 55 24 364
2017 Shift worker 24 30 16 15 13 2 1 55 29 736
2017 Non-shift worker 28 32 16 12 8 3 1 62 21 500
2014 Shift worker 23 32 17 14 11 2 1 56 26 605
2014 Non-shift worker 32 31 18 10 5 4 1 66 15 423
2011 Shift worker 29 29 18 12 9 3 0 60 22 826
2011 Non-shift worker 25 40 16 9 6 4 0 67 16 419

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 23 22 20 15 7 0 40 37 614
2018 Non-shift worker 17 28 19 18 10 9 0 49 30 364
2017 Shift worker 16 31 18 15 13 7 0 50 29 736
2017 Non-shift worker 19 32 18 14 6 10 1 57 23 503
2014 Shift worker 15 29 23 16 9 8 0 48 27 611
2014 Non-shift worker 16 37 20 11 5 11 0 59 18 426
2011 Shift worker 19 26 20 15 10 11 0 50 27 826
2011 Non-shift worker 20 33 19 13 7 7 1 57 22 419

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 23 20 21 20 3 0 37 42 613
2018 Non-shift worker 19 27 14 20 14 6 0 48 36 362
2017 Shift worker 14 29 16 18 19 4 0 45 38 738
2017 Non-shift worker 21 30 16 16 10 7 0 55 28 502
2014 Shift worker 14 29 17 21 14 5 0 45 37 611
2014 Non-shift worker 20 34 17 15 6 8 1 59 23 426
2011 Shift worker 17 32 15 19 12 5 0 52 33 825
2011 Non-shift worker 19 37 14 18 7 5 1 59 26 420
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 38 20 13 8 1 0 59 22 620
2018 Non-shift worker 24 36 19 12 8 1 0 61 20 366
2017 Shift worker 23 37 16 15 7 2 1 62 22 736
2017 Non-shift worker 27 40 18 9 4 1 1 68 14 505
2014 Shift worker 24 40 16 11 7 1 0 65 19 619
2014 Non-shift worker 30 42 15 6 5 2 1 74 11 429
2011 Shift worker 31 35 16 10 6 2 0 68 16 828
2011 Non-shift worker 32 38 17 8 3 1 0 72 11 420

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 33 14 12 10 5 2 62 23 620
2018 Non-shift worker 26 33 16 11 8 3 2 63 20 367
2017 Shift worker 26 33 14 12 9 4 1 63 23 737
2017 Non-shift worker 34 34 12 7 5 4 3 73 14 506
2014 Shift worker 28 33 14 11 8 4 1 64 21 619
2014 Non-shift worker 38 31 12 6 3 6 3 77 10 426
2011 Shift worker 29 34 11 10 8 7 2 69 20 827
2011 Non-shift worker 36 35 8 7 7 5 2 76 15 418

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 31 24 10 10 3 1 56 20 621
2018 Non-shift worker 26 31 22 9 8 3 1 59 18 366

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 19 16 18 21 12 1 38 44 620
2018 Non-shift worker 19 22 17 11 17 12 2 47 33 367
2017 Shift worker 13 22 17 15 21 12 1 40 41 738
2017 Non-shift worker 18 19 14 14 17 14 3 46 38 506
2014 Shift worker 15 21 18 18 18 9 1 40 40 620
2014 Non-shift worker 20 22 19 13 14 10 2 48 31 429
2011 Shift worker 18 21 17 15 14 15 1 46 34 825
2011 Non-shift worker 19 26 16 12 12 13 2 53 29 417

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 16 23 16 24 9 2 29 45 619
2018 Non-shift worker 9 19 23 17 19 9 3 32 42 367
2017 Shift worker 9 17 21 15 23 12 3 31 44 739
2017 Non-shift worker 13 20 25 13 13 10 5 39 31 505
2014 Shift worker 9 16 25 19 18 10 3 28 42 618
2014 Non-shift worker 13 21 25 11 13 12 5 40 29 424
2011 Shift worker 12 17 25 14 16 13 4 34 36 828
2011 Non-shift worker 14 24 26 14 11 8 4 43 28 418

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 21 16 17 27 6 4 33 49 622
2018 Non-shift worker 8 14 18 21 25 7 8 25 53 370
2017 Shift worker 9 18 17 16 27 8 4 31 49 738
2017 Non-shift worker 9 18 21 17 20 7 9 31 44 506
2014 Shift worker 10 15 22 19 25 5 4 27 48 620
2014 Non-shift worker 12 18 20 16 18 8 8 36 40 427
2011 Shift worker 12 23 17 15 20 8 5 40 40 827
2011 Non-shift worker 11 21 23 13 17 7 7 38 35 418

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 15 26 25 18 9 1 23 48 621
2018 Non-shift worker 9 21 22 19 19 7 2 33 42 370
2017 Shift worker 5 20 23 19 23 8 1 28 47 739
2017 Non-shift worker 11 27 21 17 13 8 3 43 34 506

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 29 17 9 7 5 0 65 17 621
2018 Non-shift worker 32 30 18 4 3 10 3 72 8 369
2017 Shift worker 37 28 17 6 6 4 1 69 14 738
2017 Non-shift worker 35 29 14 3 4 11 5 76 8 506
2014 Shift worker 39 30 14 6 4 5 1 74 11 619
2014 Non-shift worker 36 25 16 2 3 13 4 74 7 428

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 33 16 10 9 3 0 64 19 622
2018 Non-shift worker 29 34 17 10 3 6 0 67 14 370
2017 Shift worker 35 33 15 8 6 2 0 70 15 735
2017 Non-shift worker 36 37 12 6 3 5 1 78 10 506
2014 Shift worker 35 34 16 8 3 4 1 73 11 619
2014 Non-shift worker 32 37 14 5 2 8 1 76 9 428
2011 Shift worker 38 31 13 10 5 4 0 71 15 828
2011 Non-shift worker 32 34 16 6 3 7 1 72 10 419

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 37 10 10 7 0 0 74 17 622
2018 Non-shift worker 38 32 16 8 5 1 0 71 13 370
2017 Shift worker 40 35 10 9 6 0 0 75 14 737
2017 Non-shift worker 47 33 9 7 4 0 1 81 10 506
2014 Shift worker 42 36 12 5 4 0 0 79 9 619
2014 Non-shift worker 48 36 8 5 3 1 1 84 8 426
2011 Shift worker 48 30 10 7 4 0 0 78 11 828
2011 Non-shift worker 45 39 9 4 3 1 0 84 7 420

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 26 22 12 13 1 0 52 25 622
2018 Non-shift worker 27 31 18 12 11 1 1 59 23 370
2017 Shift worker 25 31 20 11 12 0 0 56 23 738
2017 Non-shift worker 34 32 16 9 8 0 1 67 17 506
2014 Shift worker 26 32 19 12 9 2 0 59 22 620
2014 Non-shift worker 34 32 19 9 5 1 1 67 14 428
2011 Shift worker 31 32 17 12 7 1 0 63 19 826
2011 Non-shift worker 32 37 17 8 4 1 1 71 12 420

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 31 22 13 11 1 0 55 23 622
2018 Non-shift worker 28 32 18 13 8 1 0 61 21 370
2017 Shift worker 25 35 17 12 10 0 0 60 23 737
2017 Non-shift worker 36 35 14 10 5 0 1 71 15 506
2014 Shift worker 26 35 20 11 7 1 0 61 18 619
2014 Non-shift worker 37 33 17 9 4 1 1 70 13 427
2011 Shift worker 30 35 18 11 6 0 0 66 17 826
2011 Non-shift worker 35 41 13 8 3 1 0 76 11 419

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 15 19 19 21 8 2 35 44 621
2018 Non-shift worker 21 21 21 14 14 6 3 46 31 369
2017 Shift worker 18 14 22 18 19 8 1 35 41 737
2017 Non-shift worker 26 21 22 9 13 6 3 51 25 505
2014 Shift worker 16 19 22 14 18 8 2 40 36 620
2014 Non-shift worker 26 21 19 11 11 9 3 54 25 425
2011 Shift worker 20 18 19 13 18 10 2 44 35 826
2011 Non-shift worker 27 28 16 10 6 10 3 63 18 420
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 26 41 33 606
2018 Non-shift worker 22 49 28 360
2017 Shift worker 19 42 40 736
2017 Non-shift worker 20 54 26 502
2014 Shift worker 28 40 32 606
2014 Non-shift worker 18 55 27 426
2011 Shift worker 28 40 32 829
2011 Non-shift worker 14 61 25 418

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 17 10 38 16 6 13 159
2018 Non-shift worker 38 8 21 16 8 10 83
2017 Shift worker 13 2 39 18 10 17 135
2017 Non-shift worker 42 11 17 14 5 11 95
2014 Shift worker 14 8 21 33 9999 24 155
2014 Non-shift worker 46 12 15 20 9999 8 76
2011 Shift worker 14 10 22 28 9999 26 230
2011 Non-shift worker 58 7 10 14 9999 12 59
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 22 78 617
2018 Non-shift worker 19 81 370

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 42 114
2018 Non-shift worker 24 62

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 66 128
2018 Non-shift worker 67 67

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 110
2018 Non-shift worker 0 60

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 39 116
2018 Non-shift worker 52 65

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 120
2018 Non-shift worker 53 65

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Shift worker 40 115
2018 Non-shift worker 36 63

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 114
2018 Non-shift worker 37 63

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 117
2018 Non-shift worker 34 64

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 116
2018 Non-shift worker 25 62

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 53 119
2018 Non-shift worker 57 67

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 113
2018 Non-shift worker 40 63

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Shift worker 25 115
2018 Non-shift worker 17 63

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 114
2018 Non-shift worker 34 60

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Shift worker 52 121
2018 Non-shift worker 43 63

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 116
2018 Non-shift worker 41 61

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 114
2018 Non-shift worker 12 60

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 51 122
2018 Non-shift worker 63 68

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 114
2018 Non-shift worker 20 64

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 115
2018 Non-shift worker 26 61

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 111
2018 Non-shift worker 10 60

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 114
2018 Non-shift worker 11 59

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 112
2018 Non-shift worker 19 59

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 109
2018 Non-shift worker 15 60

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 118
2018 Non-shift worker 35 61

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 105
2018 Non-shift worker 16 56

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 30 108
2018 Non-shift worker 18 53

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 104
2018 Non-shift worker 12 53

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 104
2018 Non-shift worker 12 51

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 104
2018 Non-shift worker 15 51

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 103
2018 Non-shift worker 14 52

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 39 105
2018 Non-shift worker 29 55

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 48 109
2018 Non-shift worker 50 56

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 59 113
2018 Non-shift worker 61 55

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 103
2018 Non-shift worker 14 52

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 13 18 9 10 32 6 40 31 610
2018 Non-shift worker 11 12 21 6 8 35 7 40 24 361
2017 Shift worker 11 14 18 6 9 33 8 43 26 737
2017 Non-shift worker 15 15 14 6 6 35 9 53 22 504
2014 Shift worker 12 14 22 9 8 29 6 40 26 613
2014 Non-shift worker 14 17 16 6 6 34 8 53 20 429

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 29 20 7 9 13 2 58 19 608
2018 Non-shift worker 24 26 18 5 7 16 3 62 16 360
2017 Shift worker 24 27 16 8 7 14 2 62 19 737
2017 Non-shift worker 27 28 14 6 5 16 4 69 14 503
2014 Shift worker 24 30 20 6 5 13 1 63 14 618
2014 Non-shift worker 25 28 17 5 3 19 3 68 11 430
2011 Shift worker 37 30 16 5 3 8 1 74 9 824
2011 Non-shift worker 32 31 14 5 2 14 2 75 9 417
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 11 89 614
2018 Non-shift worker 8 92 369

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 55
2018 Non-shift worker 35 27

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 91 65
2018 Non-shift worker 77 28

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 51
2018 Non-shift worker 0 26

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 53
2018 Non-shift worker 23 26

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 55
2018 Non-shift worker 19 26

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 55
2018 Non-shift worker 25 26

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 52
2018 Non-shift worker 27 26

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 50
2018 Non-shift worker 0 26

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 58
2018 Non-shift worker 21 26

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 42 54
2018 Non-shift worker 29 28

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 59
2018 Non-shift worker 54 27

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 54
2018 Non-shift worker 21 26

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 57
2018 Non-shift worker 25 26

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 52
2018 Non-shift worker 0 26

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 49 56
2018 Non-shift worker 40 28

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 42
2018 Non-shift worker 0 21

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 44
2018 Non-shift worker 24 22

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 48 46
2018 Non-shift worker 39 21

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 71 51
2018 Non-shift worker 32 22

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 80 50
2018 Non-shift worker 75 23

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 14 19 5 7 37 7 46 21 608
2018 Non-shift worker 12 13 19 3 5 42 6 48 15 361
2017 Shift worker 13 15 18 4 5 37 7 51 17 737
2017 Non-shift worker 14 16 17 1 3 40 8 57 9 498
2014 Shift worker 14 16 22 4 4 36 5 50 13 612
2014 Non-shift worker 15 16 16 2 2 41 7 60 8 427

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 27 17 5 7 18 1 64 15 607
2018 Non-shift worker 25 29 16 3 4 20 2 70 9 362
2017 Shift worker 27 30 16 5 5 16 2 69 12 737
2017 Non-shift worker 29 30 12 2 3 22 3 78 6 499
2014 Shift worker 28 31 16 5 3 16 2 71 10 614
2014 Non-shift worker 27 26 14 2 1 26 3 76 4 430
2011 Shift worker 41 29 12 3 2 11 0 80 6 828
2011 Non-shift worker 39 26 14 2 1 15 2 79 4 420
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 25 24 11 14 0 1 51 26 621
2018 Non-shift worker 30 21 20 15 11 0 2 53 27 368
2017 Shift worker 30 21 23 12 12 1 0 52 24 737
2017 Non-shift worker 31 26 19 11 11 0 1 58 22 506

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 27 18 6 3 1 4 72 9 620
2018 Non-shift worker 44 29 16 6 3 0 4 75 9 367
2017 Shift worker 50 25 15 4 2 0 4 78 7 737
2017 Non-shift worker 47 26 15 6 2 1 3 76 8 505

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 22 13 4 3 1 9 77 9 620
2018 Non-shift worker 45 27 14 7 2 1 5 77 9 367
2017 Shift worker 53 22 11 4 3 1 7 81 7 733
2017 Non-shift worker 51 25 13 4 2 1 4 79 7 506

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 21 11 5 3 4 7 80 8 619
2018 Non-shift worker 55 21 10 3 3 2 6 83 7 368
2017 Shift worker 59 20 7 4 2 3 5 86 6 737
2017 Non-shift worker 61 16 9 4 2 4 5 84 6 504

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 14 8 3 2 1 16 85 5 618
2018 Non-shift worker 58 18 7 3 2 0 12 86 6 369
2017 Shift worker 63 13 6 1 1 0 15 90 3 733
2017 Non-shift worker 61 14 7 3 1 1 13 88 5 504

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 28 20 12 14 0 1 54 26 621
2018 Non-shift worker 36 28 17 9 8 0 2 65 17 370
2017 Shift worker 25 29 20 14 11 0 1 54 25 737
2017 Non-shift worker 40 29 15 7 8 0 1 70 15 504

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 21 19 13 12 3 3 53 27 621
2018 Non-shift worker 32 24 21 8 9 1 5 59 19 369
2017 Shift worker 26 26 20 14 10 1 3 54 25 735
2017 Non-shift worker 37 25 19 9 6 1 3 65 15 506

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 24 15 11 7 2 7 64 19 619
2018 Non-shift worker 41 22 15 9 5 3 5 69 15 369
2017 Shift worker 41 22 18 8 7 1 4 66 15 736
2017 Non-shift worker 42 31 14 5 3 2 3 76 9 505

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 31 13 9 7 1 3 70 17 619
2018 Non-shift worker 49 30 13 4 3 0 3 80 6 369
2017 Shift worker 37 27 17 10 8 0 2 66 18 738
2017 Non-shift worker 51 28 11 5 3 1 1 80 8 505

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 30 15 6 3 1 2 75 9 617
2018 Non-shift worker 53 27 10 4 2 0 4 84 6 370
2017 Shift worker 49 27 12 4 3 1 3 80 7 737
2017 Non-shift worker 55 27 9 5 1 1 3 84 7 504

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 20 16 7 5 0 3 72 12 619
2018 Non-shift worker 48 24 15 5 3 0 5 76 9 368
2017 Shift worker 46 23 16 7 5 0 4 71 12 738
2017 Non-shift worker 54 22 10 5 4 0 6 81 9 503

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 12 6 4 2 5 10 85 8 615
2018 Non-shift worker 63 10 6 0 1 5 15 91 2 365

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 62 14 9 5 5 2 3 80 11 621
2018 Non-shift worker 63 15 5 3 4 2 7 86 8 370
2017 Shift worker 69 14 7 4 3 0 3 86 7 735
2017 Non-shift worker 70 13 6 2 4 1 5 88 6 504

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 19 9 3 2 0 3 86 5 619
2018 Non-shift worker 68 15 5 3 2 1 7 90 5 370
2017 Shift worker 68 19 6 3 2 0 2 90 4 737
2017 Non-shift worker 73 17 3 1 1 0 5 95 2 506

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 24 13 7 8 0 2 72 15 621
2018 Non-shift worker 52 19 11 6 6 1 5 76 13 370
2017 Shift worker 54 19 13 6 7 0 2 74 12 735
2017 Non-shift worker 61 20 8 4 4 0 3 83 9 504

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 6 3 0 1 1 49 92 2 615
2018 Non-shift worker 41 4 1 0 1 0 52 96 1 369
2017 Shift worker 47 5 2 1 1 0 45 94 3 733
2017 Non-shift worker 46 6 1 1 0 0 45 96 2 501

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 17 13 7 4 1 12 73 13 622
2018 Non-shift worker 41 20 13 6 4 1 14 72 12 370
2017 Shift worker 53 17 9 6 3 1 11 79 10 737
2017 Non-shift worker 48 23 13 4 3 0 8 77 8 503

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 19 18 13 24 1 1 44 38 621
2018 Non-shift worker 27 19 14 15 22 0 2 47 38 370
2017 Shift worker 23 20 17 17 22 0 1 44 39 736
2017 Non-shift worker 32 19 17 11 18 1 2 53 30 506

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 27 14 6 5 1 3 74 11 620
2018 Non-shift worker 56 23 10 4 2 0 5 83 7 369
2017 Shift worker 45 29 13 6 4 0 3 77 10 738
2017 Non-shift worker 56 27 7 3 2 0 4 87 6 505

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 29 34 13 6 0 0 47 20 617
2018 Non-shift worker 18 31 33 11 6 0 0 50 17 367
2017 Shift worker 16 33 31 12 8 0 0 49 20 737
2017 Non-shift worker 18 37 33 8 4 0 0 55 12 504

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 18 37 20 12 0 0 32 30 618
2018 Non-shift worker 7 15 37 24 15 0 1 40 22 368
2017 Shift worker 11 17 34 25 12 0 0 37 28 736
2017 Non-shift worker 7 13 35 25 19 0 0 45 21 503

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 29 22 14 14 6 0 47 30 617
2018 Non-shift worker 18 31 21 12 8 7 2 54 23 366
2017 Shift worker 11 25 23 16 18 7 0 39 36 737
2017 Non-shift worker 19 34 21 10 8 6 1 58 19 506

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 23 20 18 19 4 1 40 39 615
2018 Non-shift worker 16 28 21 17 11 3 5 47 30 368
2017 Shift worker 11 27 19 19 20 4 1 40 41 738
2017 Non-shift worker 19 33 20 13 8 3 3 56 23 506
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 54 20 5 2 2 14 3 65 35 611
2018 Non-shift worker 57 16 8 2 2 11 4 66 34 367
2017 Shift worker 43 20 10 4 3 18 2 54 46 736
2017 Non-shift worker 46 25 9 4 3 12 1 52 48 502

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 25 143
2018 Non-shift worker 17 89
2017 Shift worker 26 267
2017 Non-shift worker 25 202

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 41 145
2018 Non-shift worker 39 89
2017 Shift worker 38 267
2017 Non-shift worker 37 202

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 138
2018 Non-shift worker 23 85
2017 Shift worker 15 267
2017 Non-shift worker 14 202

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 147
2018 Non-shift worker 33 90
2017 Shift worker 40 267
2017 Non-shift worker 36 202

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 134
2018 Non-shift worker 1 83
2017 Shift worker 2 267
2017 Non-shift worker 1 202

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 140
2018 Non-shift worker 27 88

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 144
2018 Non-shift worker 37 87
2017 Shift worker 28 267
2017 Non-shift worker 34 202

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 10 62 8 6 3 11 142
2018 Non-shift worker 8 67 9 7 1 8 84
2017 Shift worker 12 68 11 4 2 2 255
2017 Non-shift worker 15 65 9 4 1 6 188

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 71 29 170
2018 Non-shift worker 64 36 102

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 23 18 9 16 2 17 47 31 176
2018 Non-shift worker 13 27 12 11 16 2 18 50 35 104
2017 Shift worker 13 29 14 16 13 3 11 49 34 271
2017 Non-shift worker 18 31 15 12 11 1 12 57 27 207

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 17 15 10 13 6 28 44 34 176
2018 Non-shift worker 13 22 11 13 15 3 23 47 38 104
2017 Shift worker 10 19 15 15 14 7 21 40 39 271
2017 Non-shift worker 15 26 15 13 12 3 17 50 31 207

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 11 4 1 3 7 23 87 7 600
2018 Non-shift worker 54 5 3 1 3 5 28 88 7 355
Report a problem or mistake on this page
Date modified: