2018 Public Service Employee Survey Results for Canada Border Services Agency by Question 82. What is your first official language?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 12 41 11 22 14 0 0 53 36 4597
2018 First official language - French 14 39 16 19 11 0 0 53 30 1638
2017 First official language - English 12 31 11 24 21 0 0 43 46 5280
2017 First official language - French 13 34 17 20 16 0 0 47 36 1910
2014 First official language - English 11 31 12 24 21 0 0 43 45 6849
2014 First official language - French 14 36 17 20 12 0 1 50 33 2417
2011 First official language - English 15 38 13 19 15 0 1 53 34 7524
2011 First official language - French 16 40 18 16 8 0 1 57 25 2519
2008 First official language - English 15 40 12 19 13 0 1 55 33 6440
2008 First official language - French 17 40 19 15 8 0 1 58 23 2229

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 36 40 11 8 5 0 0 76 13 4579
2018 First official language - French 35 41 12 8 3 0 0 77 12 1631
2017 First official language - English 36 38 12 8 6 0 0 74 14 5277
2017 First official language - French 32 44 12 8 4 0 0 76 12 1907
2014 First official language - English 37 37 11 8 5 0 0 75 14 6850
2014 First official language - French 33 42 13 7 4 0 0 75 12 2418
2011 First official language - English 39 37 11 7 5 0 0 76 12 7515
2011 First official language - French 37 39 13 7 4 0 0 76 11 2515
2008 First official language - English 35 41 11 7 5 0 0 77 12 6440
2008 First official language - French 33 46 12 6 3 0 0 79 9 2228

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 38 40 9 7 4 0 0 79 12 4547
2018 First official language - French 37 42 10 7 4 0 0 79 11 1617
2017 First official language - English 40 39 9 7 5 0 0 79 12 5274
2017 First official language - French 36 43 11 7 4 0 0 79 11 1907
2014 First official language - English 41 39 9 7 5 0 0 79 12 6847
2014 First official language - French 36 42 10 7 4 0 0 79 11 2419
2011 First official language - English 41 41 8 6 4 0 0 82 10 7524
2011 First official language - French 34 45 11 7 3 0 0 79 10 2520
2008 First official language - English 38 44 8 5 4 0 0 82 9 6440
2008 First official language - French 34 46 11 6 3 0 0 80 8 2230

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 27 32 13 14 13 0 0 60 26 4589
2018 First official language - French 30 33 16 12 9 0 1 63 21 1633
2017 First official language - English 26 30 12 14 18 0 0 55 32 5277
2017 First official language - French 26 35 16 12 9 0 1 62 22 1908
2014 First official language - English 24 31 13 15 16 0 0 55 31 6847
2014 First official language - French 25 34 18 12 10 0 1 60 22 2417
2011 First official language - English 28 34 12 13 13 0 0 62 26 7524
2011 First official language - French 29 36 16 10 7 1 2 66 17 2517

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 24 41 13 12 10 0 0 65 22 4568
2018 First official language - French 27 41 15 9 7 0 0 69 16 1623
2017 First official language - English 24 41 12 13 11 0 0 65 23 5276
2017 First official language - French 25 43 16 9 7 0 0 69 16 1911
2014 First official language - English 25 41 12 12 9 0 0 67 21 6850
2014 First official language - French 24 46 15 9 6 0 0 71 15 2419
2011 First official language - English 29 40 12 11 8 0 0 69 19 7518
2011 First official language - French 31 41 14 8 5 0 0 73 13 2517
2008 First official language - English 31 40 12 9 7 0 0 72 17 6396
2008 First official language - French 30 48 13 7 3 0 0 77 9 2220

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 15 29 16 19 21 0 0 44 40 4587
2018 First official language - French 19 32 20 16 13 0 0 51 29 1631
2017 First official language - English 14 28 15 20 23 0 0 42 43 5274
2017 First official language - French 16 35 20 15 13 0 0 51 28 1910
2014 First official language - English 14 28 15 20 22 0 0 42 42 6850
2014 First official language - French 16 35 21 17 11 0 0 51 28 2418
2011 First official language - English 14 32 15 18 20 0 0 47 38 7526
2011 First official language - French 17 36 21 15 10 0 0 54 25 2515

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 19 37 16 17 11 0 0 56 28 4595
2018 First official language - French 22 39 18 13 8 0 0 62 20 1636
2017 First official language - English 19 37 16 17 12 0 0 56 28 5277
2017 First official language - French 18 44 18 13 7 0 0 62 20 1907

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 30 40 13 10 7 0 0 70 17 4584
2018 First official language - French 29 45 13 8 5 0 0 74 13 1623
2017 First official language - English 27 37 14 11 11 1 0 64 23 5274
2017 First official language - French 25 45 15 9 5 0 0 70 15 1905
2014 First official language - English 27 36 15 11 10 1 0 64 21 6847
2014 First official language - French 25 43 16 9 5 1 0 69 14 2418
2011 First official language - English 27 39 14 10 9 1 0 67 19 7527
2011 First official language - French 26 44 17 8 4 1 0 71 12 2522
2008 First official language - English 36 37 13 7 6 1 0 73 14 6432
2008 First official language - French 33 44 14 6 2 0 0 77 8 2227

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 16 31 14 18 20 0 0 48 38 4568
2018 First official language - French 19 34 21 15 12 0 0 52 26 1620
2017 First official language - English 16 28 15 18 23 0 0 43 42 5278
2017 First official language - French 17 36 20 14 14 0 0 53 28 1911

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 44 36 10 5 4 0 0 81 9 4547
2018 First official language - French 43 38 11 6 2 0 0 81 8 1615
2017 First official language - English 46 34 10 6 4 0 0 80 9 5253
2017 First official language - French 41 39 12 4 2 0 0 81 7 1906
2014 First official language - English 54 29 9 4 3 0 0 84 7 6842
2014 First official language - French 50 34 11 3 2 0 0 85 4 2419
2011 First official language - English 54 32 8 3 2 0 0 86 6 7534
2011 First official language - French 49 37 10 3 2 0 0 86 4 2520

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 17 33 13 18 19 0 0 50 37 4566
2018 First official language - French 19 35 19 15 12 0 0 54 27 1618
2017 First official language - English 16 33 13 19 19 0 0 50 37 5248
2017 First official language - French 16 36 18 17 12 0 0 53 29 1905
2014 First official language - English 14 34 13 18 21 0 0 48 39 6852
2014 First official language - French 14 35 20 18 12 0 1 50 31 2420
2011 First official language - English 20 34 13 16 17 0 0 54 33 7518
2011 First official language - French 22 36 17 15 9 0 0 58 24 2514

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 19 30 16 16 18 0 0 50 34 4541
2018 First official language - French 21 34 18 13 13 0 0 55 26 1612
2017 First official language - English 20 28 16 17 18 0 0 48 35 5249
2017 First official language - French 19 33 20 15 12 0 0 53 27 1906
2014 First official language - English 18 31 16 16 19 0 0 49 35 6847
2014 First official language - French 20 33 21 14 11 0 0 54 25 2417

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 20 31 18 17 15 0 0 51 31 4565
2018 First official language - French 20 34 23 14 9 0 0 54 23 1612
2017 First official language - English 19 31 17 17 15 0 0 51 32 5245
2017 First official language - French 17 36 23 15 9 0 0 54 24 1906
2014 First official language - English 19 33 17 16 15 0 0 52 31 6846
2014 First official language - French 19 39 22 13 8 0 0 58 21 2419
2011 First official language - English 28 37 15 11 7 1 0 66 19 7506
2011 First official language - French 24 42 19 11 4 1 0 66 15 2516

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 31 40 14 9 6 0 0 71 15 4578
2018 First official language - French 32 43 14 6 3 0 0 76 10 1621
2017 First official language - English 29 39 15 10 7 0 0 69 17 5243
2017 First official language - French 30 43 15 7 5 0 0 73 12 1904
2014 First official language - English 34 39 13 8 7 0 0 73 14 6850
2014 First official language - French 32 44 14 6 4 0 0 76 10 2419
2011 First official language - English 37 41 10 7 4 0 0 78 12 7526
2011 First official language - French 38 43 11 6 2 0 0 81 9 2520
2008 First official language - English 39 42 8 6 4 0 0 81 11 6437
2008 First official language - French 37 48 9 4 2 0 0 85 6 2228

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 34 33 18 8 5 0 2 68 14 4592
2018 First official language - French 40 33 14 7 4 0 1 74 12 1636
2017 First official language - English 35 33 17 7 4 0 3 71 12 5284
2017 First official language - French 40 35 14 6 3 0 2 77 9 1908
2014 First official language - English 31 32 21 9 6 0 2 65 14 6852
2014 First official language - French 36 37 16 6 4 0 1 73 11 2419
2011 First official language - English 34 34 18 7 5 0 2 70 12 7519
2011 First official language - French 35 36 16 7 4 0 1 72 11 2514
2008 First official language - English 30 36 21 7 4 0 1 68 11 6438
2008 First official language - French 29 40 19 8 4 0 1 70 11 2228

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 20 29 31 12 5 1 1 18 51 4574
2018 First official language - French 13 33 30 14 6 1 2 21 48 1624
2017 First official language - English 21 28 32 12 5 1 2 17 50 5254
2017 First official language - French 14 30 32 13 7 1 3 21 46 1907
2014 First official language - English 20 30 31 12 4 1 2 17 51 6841
2014 First official language - French 15 34 32 12 4 1 2 16 50 2418
2011 First official language - English 16 28 33 14 6 1 2 21 45 7502
2011 First official language - French 13 33 31 15 5 1 2 21 48 2514
2008 First official language - English 13 27 35 16 7 1 2 23 41 6426
2008 First official language - French 10 32 35 17 4 1 1 22 43 2226

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 27 26 25 13 7 1 1 20 55 4557
2018 First official language - French 23 31 24 13 7 2 1 20 55 1625
2017 First official language - English 26 27 25 12 7 2 2 19 55 5253
2017 First official language - French 22 28 27 12 6 3 2 19 52 1906
2014 First official language - English 26 27 26 12 6 1 2 19 55 6840
2014 First official language - French 22 30 27 11 5 2 2 17 54 2417
2011 First official language - English 20 24 26 16 9 2 3 26 46 7507
2011 First official language - French 16 29 29 15 7 2 2 23 47 2516
2008 First official language - English 18 24 28 17 9 1 2 27 43 6413
2008 First official language - French 16 29 31 14 6 2 2 21 47 2228

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 28 26 25 12 6 2 2 18 56 4559
2018 First official language - French 27 32 23 10 5 2 2 16 61 1617
2017 First official language - English 26 25 24 13 6 2 4 20 54 5261
2017 First official language - French 27 30 23 9 5 2 3 15 61 1909
2014 First official language - English 27 26 25 12 5 2 3 18 55 6832
2014 First official language - French 27 32 24 9 4 2 3 13 62 2417
2011 First official language - English 19 24 27 17 7 2 4 26 45 7490
2011 First official language - French 22 30 26 12 4 2 3 17 55 2517
2008 First official language - English 18 23 29 18 7 2 3 26 43 6420
2008 First official language - French 17 28 29 15 5 2 3 21 48 2223

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 12 15 30 26 12 1 4 40 28 4541
2018 First official language - French 12 19 30 24 11 1 3 36 33 1619
2017 First official language - English 13 15 26 26 13 1 6 42 30 5226
2017 First official language - French 13 20 30 20 9 2 6 32 36 1904
2014 First official language - English 16 17 27 24 11 1 4 36 35 6821
2014 First official language - French 17 21 31 18 7 2 4 27 40 2413
2011 First official language - English 10 13 27 28 15 1 6 46 25 7489
2011 First official language - French 15 25 31 18 7 1 4 26 42 2513
2008 First official language - English 8 12 28 31 15 1 5 49 21 6409
2008 First official language - French 13 24 32 20 7 1 3 29 38 2224

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 36 26 21 9 6 1 1 16 63 4567
2018 First official language - French 27 29 23 11 7 1 2 19 57 1624
2017 First official language - English 36 23 21 10 6 1 2 17 61 5259
2017 First official language - French 30 28 21 11 7 1 3 18 60 1903
2014 First official language - English 35 26 21 10 5 1 2 16 63 6837
2014 First official language - French 26 29 25 11 5 1 3 16 58 2415
2011 First official language - English 26 24 25 13 8 1 3 21 53 7506
2011 First official language - French 20 27 27 14 6 1 3 22 50 2518
2008 First official language - English 20 24 27 16 9 1 2 26 46 6408
2008 First official language - French 14 27 28 18 8 1 4 27 43 2224

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 23 21 25 18 9 2 2 28 46 4541
2018 First official language - French 21 24 25 18 8 2 2 27 47 1623
2017 First official language - English 20 19 25 19 10 2 4 31 42 5251
2017 First official language - French 18 23 26 18 9 3 4 28 44 1906
2014 First official language - English 16 18 27 21 11 2 4 34 37 6836
2014 First official language - French 14 24 26 20 10 3 3 32 40 2415
2011 First official language - English 15 19 26 21 13 2 5 36 36 7481
2011 First official language - French 17 25 26 17 9 3 4 28 44 2515
2008 First official language - English 21 23 26 16 9 2 3 26 47 6426
2008 First official language - French 26 30 21 14 6 1 2 20 58 2223

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 29 25 26 11 6 1 2 17 56 4560
2018 First official language - French 22 29 30 10 6 2 2 16 52 1627
2017 First official language - English 27 24 27 10 6 2 4 17 54 5259
2017 First official language - French 19 27 30 12 5 3 3 19 49 1902
2014 First official language - English 27 24 27 11 5 2 3 17 54 6835
2014 First official language - French 19 28 31 11 5 2 3 17 50 2417
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 13 30 20 15 17 3 2 45 34 4569
2018 First official language - French 15 32 21 14 12 3 2 50 28 1629
2017 First official language - English 17 27 17 16 18 3 3 46 36 5276
2017 First official language - French 15 30 20 13 12 4 4 50 28 1908
2014 First official language - English 24 29 16 13 13 3 2 56 27 6848
2014 First official language - French 19 32 20 12 9 4 3 56 23 2421

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 26 28 12 16 16 1 0 55 33 4556
2018 First official language - French 33 35 14 10 8 0 0 68 19 1625
2017 First official language - English 28 25 12 17 17 1 1 54 35 5268
2017 First official language - French 30 38 14 10 7 1 0 69 17 1909
2014 First official language - English 33 28 11 14 14 1 0 61 28 6846
2014 First official language - French 34 34 13 11 6 1 0 69 17 2420

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 7 16 17 20 32 7 2 25 56 4558
2018 First official language - French 9 19 19 20 24 7 2 31 48 1619
2017 First official language - English 7 14 15 22 31 9 1 23 60 5280
2017 First official language - French 7 17 20 22 21 12 2 27 50 1910
2014 First official language - English 8 16 16 21 30 8 1 26 56 6846
2014 First official language - French 7 19 21 21 20 10 2 29 47 2419

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 30 37 13 12 8 0 0 67 20 4557
2018 First official language - French 32 44 13 7 4 0 0 76 11 1624
2017 First official language - English 26 37 13 15 9 0 0 63 24 5275
2017 First official language - French 27 48 13 7 4 0 0 75 11 1908
2014 First official language - English 30 40 12 11 7 0 0 70 18 6841
2014 First official language - French 29 49 12 6 3 0 0 79 9 2418

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 25 40 18 9 6 1 0 66 15 4561
2018 First official language - French 27 45 18 6 3 1 0 73 9 1624
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 27 32 14 13 12 0 0 60 26 4547
2018 First official language - French 28 36 17 11 7 0 0 65 18 1618
2017 First official language - English 27 33 13 14 13 0 0 60 26 5284
2017 First official language - French 25 38 18 10 8 1 0 64 18 1911
2014 First official language - English 29 33 13 13 11 0 0 62 24 6848
2014 First official language - French 27 38 17 10 7 1 1 66 17 2419
2011 First official language - English 26 33 13 14 13 0 0 59 28 7525
2011 First official language - French 26 37 17 12 6 1 0 64 19 2517
2008 First official language - English 24 32 14 15 14 1 1 57 29 6440
2008 First official language - French 24 37 17 13 8 1 0 62 21 2228

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 34 29 14 11 10 1 0 63 22 4540
2018 First official language - French 33 36 15 7 8 1 0 70 15 1613
2017 First official language - English 31 30 14 12 11 2 1 62 23 5275
2017 First official language - French 29 36 18 8 6 3 1 67 14 1907
2014 First official language - English 33 30 14 11 10 2 1 64 21 6847
2014 First official language - French 30 36 17 9 6 2 1 68 15 2420
2011 First official language - English 32 30 14 11 11 2 1 63 23 7522
2011 First official language - French 30 36 17 9 6 2 0 68 15 2516
2008 First official language - English 32 28 14 12 11 3 1 63 23 6443
2008 First official language - French 28 35 16 10 6 4 0 66 17 2227

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 30 32 13 13 11 0 0 63 24 4530
2018 First official language - French 30 37 14 11 7 0 0 68 18 1606
2017 First official language - English 31 31 12 14 12 1 0 62 26 5274
2017 First official language - French 28 40 15 9 7 1 1 68 17 1907
2014 First official language - English 30 33 13 13 11 1 0 64 24 6847
2014 First official language - French 29 38 16 10 6 0 0 68 16 2421
2011 First official language - English 29 33 12 13 12 1 0 63 25 7508
2011 First official language - French 28 39 15 10 7 1 0 68 17 2518
2008 First official language - English 29 31 12 13 12 1 1 62 26 6438
2008 First official language - French 27 37 15 11 8 1 0 65 19 2225

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 40 28 13 7 10 1 0 69 17 4538
2018 First official language - French 40 33 13 6 8 1 0 73 14 1610
2017 First official language - English 40 27 14 7 11 2 0 68 18 5270
2017 First official language - French 40 30 14 8 6 1 0 71 14 1909

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 35 28 14 11 12 0 0 63 23 4545
2018 First official language - French 36 30 16 9 9 0 0 66 18 1616
2017 First official language - English 36 27 14 11 12 0 0 63 23 5267
2017 First official language - French 36 33 14 9 7 0 0 70 16 1905
2014 First official language - English 37 28 13 10 11 0 0 65 21 6843
2014 First official language - French 35 34 16 8 6 0 0 70 14 2417
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 17 31 18 18 11 1 4 51 31 833
2018 First official language - French 22 30 20 16 9 1 3 53 26 353
2017 First official language - English 19 33 17 17 11 1 2 54 28 853
2017 First official language - French 14 37 22 16 7 1 2 53 24 361
2014 First official language - English 23 36 15 13 9 2 2 61 23 1132
2014 First official language - French 21 35 19 15 6 1 3 58 22 412

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 15 24 18 17 22 4 0 41 40 4598
2018 First official language - French 16 32 22 13 11 6 0 51 26 1632
2017 First official language - English 14 23 17 16 23 6 0 39 42 5281
2017 First official language - French 13 31 24 13 11 8 0 48 26 1911
2014 First official language - English 15 25 17 16 21 6 0 42 40 6845
2014 First official language - French 15 32 23 12 10 8 0 51 23 2420
2011 First official language - English 16 25 18 15 20 6 0 43 37 7512
2011 First official language - French 16 31 23 11 9 9 1 52 23 2513

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 12 20 15 21 30 1 0 32 52 4587
2018 First official language - French 14 27 21 17 19 2 0 42 37 1630
2017 First official language - English 11 20 14 21 32 2 0 32 54 5277
2017 First official language - French 10 25 23 19 19 3 0 37 40 1912
2014 First official language - English 11 21 16 21 29 2 0 33 51 6850
2014 First official language - French 12 27 24 19 16 2 0 40 35 2418
2011 First official language - English 13 25 16 18 26 2 0 38 45 7516
2011 First official language - French 13 30 26 14 14 3 0 44 29 2509
2008 First official language - English 15 27 15 17 23 2 0 43 41 6437
2008 First official language - French 13 33 24 16 11 3 0 48 27 2228

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 8 17 16 24 33 2 0 25 59 4580
2018 First official language - French 10 22 26 19 20 3 0 32 41 1621
2017 First official language - English 8 16 14 24 34 4 0 25 60 5276
2017 First official language - French 7 20 27 22 20 4 0 28 44 1904
2014 First official language - English 7 18 16 24 32 3 0 26 58 6845
2014 First official language - French 8 21 26 23 18 4 0 30 43 2419
2011 First official language - English 8 23 17 23 24 4 0 32 50 7513
2011 First official language - French 7 25 28 20 12 7 0 35 35 2518
2008 First official language - English 8 22 16 25 25 4 0 32 52 6443
2008 First official language - French 7 26 29 23 9 5 1 35 35 2226

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 7 20 14 23 33 2 0 28 58 4593
2018 First official language - French 10 25 22 20 20 2 0 36 41 1628
2017 First official language - English 8 20 13 22 34 3 0 29 58 5270
2017 First official language - French 8 27 24 18 20 3 0 36 39 1910
2014 First official language - English 8 22 15 23 30 2 0 30 55 6845
2014 First official language - French 8 28 24 21 16 3 0 37 38 2417
2011 First official language - English 9 26 16 22 24 2 0 36 48 7510
2011 First official language - French 10 34 24 19 11 3 0 45 31 2515
2008 First official language - English 10 29 14 24 20 2 0 40 45 6442
2008 First official language - French 11 34 24 18 9 3 0 47 28 2227
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 13 36 20 18 13 1 0 49 31 4585
2018 First official language - French 15 37 24 15 8 1 0 53 23 1623
2017 First official language - English 15 33 19 17 15 1 0 49 32 5272
2017 First official language - French 15 38 24 13 9 1 0 54 22 1906
2014 First official language - English 17 37 20 13 12 1 0 55 25 6850
2014 First official language - French 18 42 22 10 6 1 0 61 16 2421
2011 First official language - English 23 39 17 11 9 1 0 63 20 7525
2011 First official language - French 22 43 19 10 4 1 0 66 14 2514

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 22 38 16 13 10 2 1 61 23 4585
2018 First official language - French 21 42 19 11 7 1 0 63 18 1631
2017 First official language - English 27 37 14 10 9 3 1 66 20 5264
2017 First official language - French 23 43 15 10 6 2 1 68 16 1908
2014 First official language - English 31 36 12 10 8 3 1 69 18 6847
2014 First official language - French 25 43 14 10 5 3 1 70 16 2420
2011 First official language - English 30 35 13 9 8 3 1 68 18 7506
2011 First official language - French 26 39 14 11 6 3 1 68 18 2511
2008 First official language - English 29 35 14 10 8 3 1 67 19 6435
2008 First official language - French 23 41 15 11 6 3 1 67 18 2227

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 16 34 22 14 13 1 0 50 28 4573
2018 First official language - French 19 36 26 10 9 1 0 55 19 1629

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 11 21 18 19 26 4 1 34 47 4584
2018 First official language - French 14 28 21 14 16 6 2 45 33 1631
2017 First official language - English 14 20 15 20 25 5 2 36 48 5269
2017 First official language - French 11 27 21 16 15 7 3 43 34 1906
2014 First official language - English 12 21 15 19 26 6 1 36 48 6851
2014 First official language - French 11 25 20 16 15 9 3 42 35 2418
2011 First official language - English 12 21 15 19 24 7 2 36 47 7518
2011 First official language - French 12 26 19 15 13 11 4 45 33 2518

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 9 21 17 22 30 1 0 30 53 4589
2018 First official language - French 10 25 21 22 20 2 0 36 43 1631
2017 First official language - English 8 20 15 24 31 2 0 29 56 5280
2017 First official language - French 9 24 21 24 19 3 0 34 44 1906
2014 First official language - English 9 21 16 22 29 2 0 31 53 6844
2014 First official language - French 11 25 24 21 16 2 0 37 39 2418
2011 First official language - English 10 25 17 21 26 2 0 35 47 7524
2011 First official language - French 13 30 23 19 13 1 0 44 33 2520
2008 First official language - English 12 29 17 20 20 2 0 42 41 6436
2008 First official language - French 12 33 27 18 9 1 0 46 27 2227

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 10 21 14 20 33 1 1 31 54 4588
2018 First official language - French 13 23 20 18 23 2 2 37 42 1625
2017 First official language - English 9 19 13 20 35 2 2 29 58 5279
2017 First official language - French 11 22 18 20 23 3 3 36 45 1907
2014 First official language - English 11 20 14 20 33 2 1 32 54 6849
2014 First official language - French 11 27 17 19 20 3 2 40 42 2418
2011 First official language - English 11 25 14 20 27 1 1 38 48 7519
2011 First official language - French 14 31 19 18 16 1 2 46 35 2519
2008 First official language - English 16 35 13 17 17 1 1 51 35 6433
2008 First official language - French 18 37 17 14 9 2 2 57 25 2229

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 9 28 24 18 19 2 0 38 38 4590
2018 First official language - French 12 29 29 15 12 4 0 42 28 1632
2017 First official language - English 9 25 22 20 20 3 0 36 42 5275
2017 First official language - French 9 26 27 17 14 5 1 38 33 1905

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 25 34 23 7 7 3 1 62 15 4578
2018 First official language - French 26 39 22 6 4 4 0 67 11 1629
2017 First official language - English 24 31 22 8 9 5 1 58 18 5271
2017 First official language - French 20 38 22 7 6 6 1 62 14 1909
2014 First official language - English 32 31 19 6 6 5 1 67 13 6841
2014 First official language - French 28 39 18 6 3 5 1 71 10 2420

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 22 37 19 12 9 2 0 60 21 4571
2018 First official language - French 25 41 19 8 5 2 0 68 13 1632
2017 First official language - English 22 35 19 12 10 2 0 58 23 5277
2017 First official language - French 21 46 19 7 4 3 0 70 11 1907
2014 First official language - English 27 34 17 10 8 3 0 63 19 6848
2014 First official language - French 27 41 18 6 3 4 0 71 10 2421
2011 First official language - English 22 34 18 11 11 3 0 59 23 7513
2011 First official language - French 22 42 19 7 6 4 0 67 13 2512

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 24 35 17 12 11 0 0 59 24 4568
2018 First official language - French 28 41 16 9 6 0 0 69 15 1624
2017 First official language - English 23 34 15 14 14 0 0 57 28 5280
2017 First official language - French 25 44 15 9 6 0 0 69 15 1908
2014 First official language - English 28 34 14 12 12 0 0 62 24 6848
2014 First official language - French 30 42 15 7 5 0 0 72 13 2418
2011 First official language - English 27 37 15 11 11 0 0 64 21 7494
2011 First official language - French 27 44 16 7 5 0 0 72 12 2508
2008 First official language - English 26 36 13 12 12 0 0 62 24 6441
2008 First official language - French 26 43 16 9 5 0 0 69 14 2228

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 15 25 22 18 19 0 0 41 37 4564
2018 First official language - French 17 30 23 16 14 1 0 47 29 1628
2017 First official language - English 15 24 19 19 23 1 0 39 42 5271
2017 First official language - French 16 31 22 16 14 1 0 47 31 1907
2014 First official language - English 16 30 18 18 18 1 0 46 36 6847
2014 First official language - French 17 34 23 14 10 1 0 52 25 2420
2011 First official language - English 21 32 20 14 12 1 0 54 26 7524
2011 First official language - French 19 38 22 11 8 1 0 58 19 2518

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 15 27 19 20 19 0 0 42 39 4547
2018 First official language - French 17 32 22 17 13 0 0 49 29 1627
2017 First official language - English 14 26 17 21 22 0 0 40 43 5272
2017 First official language - French 15 32 22 17 14 1 0 47 31 1906
2014 First official language - English 15 30 16 20 19 0 0 45 39 6846
2014 First official language - French 16 35 23 15 10 0 0 51 26 2420
2011 First official language - English 19 34 17 16 14 0 0 53 30 7510
2011 First official language - French 18 40 22 13 7 0 0 58 20 2513
2008 First official language - English 20 36 15 16 13 0 0 56 29 6441
2008 First official language - French 19 43 21 12 5 0 0 62 17 2228

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 18 22 20 19 19 2 0 40 39 4576
2018 First official language - French 20 25 22 15 15 3 0 46 31 1627
2017 First official language - English 16 21 17 18 23 4 0 39 43 5271
2017 First official language - French 19 25 20 14 17 5 0 47 32 1907
2014 First official language - English 19 23 18 17 19 4 0 44 37 6849
2014 First official language - French 19 27 22 14 13 4 1 48 29 2420
2011 First official language - English 24 25 17 15 15 4 0 51 31 7520
2011 First official language - French 21 30 19 13 10 5 1 55 25 2518
2008 First official language - English 23 28 17 15 12 5 0 54 29 6438
2008 First official language - French 22 31 20 14 7 5 1 57 22 2226
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 First official language - English 29 33 37 4604
2018 First official language - French 27 40 33 1637
2017 First official language - English 29 32 39 5274
2017 First official language - French 30 40 30 1908
2014 First official language - English 27 36 38 6845
2014 First official language - French 30 39 32 2421
2011 First official language - English 29 37 34 7535
2011 First official language - French 32 40 28 2521

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 First official language - English 17 31 33 8 6 5 1358
2018 First official language - French 18 29 40 4 4 5 455
2017 First official language - English 16 24 38 10 6 5 1527
2017 First official language - French 15 27 39 6 4 8 573
2014 First official language - English 14 38 31 9 9999 8 1866
2014 First official language - French 13 37 35 7 9999 8 734
2011 First official language - English 16 42 27 9 9999 6 2149
2011 First official language - French 17 43 32 3 9999 6 820
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 First official language - English 24 76 4597
2018 First official language - French 17 83 1635

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 First official language - English 54 1077
2018 First official language - French 52 269

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 First official language - English 70 1077
2018 First official language - French 58 269

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 First official language - English 9 1077
2018 First official language - French 9 269

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 First official language - English 5 1077
2018 First official language - French 3 269

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 First official language - English 4 1077
2018 First official language - French 3 269

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 First official language - English 22 1077
2018 First official language - French 9 269

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 3 1077
2018 First official language - French 3 269

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 First official language - English 44 1078
2018 First official language - French 32 269

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 First official language - English 39 1078
2018 First official language - French 38 269

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 First official language - English 51 1078
2018 First official language - French 45 269

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 First official language - English 44 1078
2018 First official language - French 36 269

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 First official language - English 37 1078
2018 First official language - French 29 269

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 First official language - English 55 1078
2018 First official language - French 57 269

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 First official language - English 41 1078
2018 First official language - French 40 269

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 First official language - English 3 1078
2018 First official language - French 3 269

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 First official language - English 12 1078
2018 First official language - French 7 269

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 First official language - English 12 1078
2018 First official language - French 11 269

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 First official language - English 59 1078
2018 First official language - French 48 269

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 First official language - English 31 1078
2018 First official language - French 21 269

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 16 1078
2018 First official language - French 14 269

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 49 1082
2018 First official language - French 55 270

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 27 1082
2018 First official language - French 29 270

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 7 1082
2018 First official language - French 7 270

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 First official language - English 24 1082
2018 First official language - French 18 270

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 1082
2018 First official language - French 12 270

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 13 1082
2018 First official language - French 10 270

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 14 1082
2018 First official language - French 16 270

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 12 1082
2018 First official language - French 9 270

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 28 1082
2018 First official language - French 25 270

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 949
2018 First official language - French 12 243

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 14 949
2018 First official language - French 13 243

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 949
2018 First official language - French 14 243

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 5 949
2018 First official language - French 9 243

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 7 949
2018 First official language - French 12 243

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 7 949
2018 First official language - French 12 243

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 7 949
2018 First official language - French 9 243

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 11 949
2018 First official language - French 10 243

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 9 949
2018 First official language - French 9 243

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 39 949
2018 First official language - French 30 243

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 9 949
2018 First official language - French 11 243

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 51 949
2018 First official language - French 43 243

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 67 949
2018 First official language - French 54 243

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 4 949
2018 First official language - French 6 243

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 12 949
2018 First official language - French 12 243

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 10 16 24 13 20 14 3 31 40 4587
2018 First official language - French 11 19 23 11 13 19 6 39 31 1630
2017 First official language - English 10 15 23 12 19 17 5 32 39 5282
2017 First official language - French 9 18 20 9 12 23 8 40 30 1911
2014 First official language - English 11 16 23 10 14 20 6 35 33 6845
2014 First official language - French 10 18 21 9 9 26 8 42 27 2418

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 16 26 22 14 16 5 0 44 32 4587
2018 First official language - French 17 32 23 11 9 7 1 54 22 1631
2017 First official language - English 16 24 22 13 16 7 1 44 32 5279
2017 First official language - French 14 33 23 9 9 10 2 54 21 1903
2014 First official language - English 16 25 23 11 13 11 1 46 27 6844
2014 First official language - French 15 30 23 9 7 15 1 54 19 2419
2011 First official language - English 22 34 20 11 8 5 0 60 20 7520
2011 First official language - French 22 41 19 7 5 6 0 67 13 2519
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 First official language - English 15 85 4590
2018 First official language - French 10 90 1628

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 First official language - English 38 679
2018 First official language - French 24 161

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 First official language - English 78 679
2018 First official language - French 86 161

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 First official language - English 3 679
2018 First official language - French 3 161

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 First official language - English 3 679
2018 First official language - French 3 161

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 First official language - English 5 679
2018 First official language - French 3 161

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 First official language - English 15 679
2018 First official language - French 8 161

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 9 679
2018 First official language - French 10 161

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 First official language - English 26 679
2018 First official language - French 23 157

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 First official language - English 17 679
2018 First official language - French 22 157

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 First official language - English 17 679
2018 First official language - French 14 157

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 First official language - English 7 679
2018 First official language - French 5 157

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 First official language - English 20 679
2018 First official language - French 18 157

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 First official language - English 38 679
2018 First official language - French 34 157

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 First official language - English 5 679
2018 First official language - French 3 157

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 First official language - English 11 679
2018 First official language - French 9 157

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 First official language - English 25 679
2018 First official language - French 23 157

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 First official language - English 22 679
2018 First official language - French 13 157

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 13 679
2018 First official language - French 21 157

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 32 678
2018 First official language - French 29 161

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 17 678
2018 First official language - French 13 161

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 4 678
2018 First official language - French 5 161

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 First official language - English 22 678
2018 First official language - French 16 161

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 3 678
2018 First official language - French 5 161

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 11 678
2018 First official language - French 6 161

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 678
2018 First official language - French 10 161

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 678
2018 First official language - French 8 161

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 48 678
2018 First official language - French 48 161

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 5 603
2018 First official language - French 8 152

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 10 603
2018 First official language - French 10 152

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 3 603
2018 First official language - French 4 152

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 2 603
2018 First official language - French 4 152

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 3 603
2018 First official language - French 6 152

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 10 603
2018 First official language - French 11 152

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 603
2018 First official language - French 7 152

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 32 603
2018 First official language - French 23 152

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 603
2018 First official language - French 12 152

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 47 603
2018 First official language - French 40 152

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 3 603
2018 First official language - French 4 152

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 71 603
2018 First official language - French 58 152

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 5 603
2018 First official language - French 6 152

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 14 603
2018 First official language - French 14 152

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 12 17 30 8 12 18 3 36 25 4573
2018 First official language - French 12 21 26 6 7 24 5 45 18 1637
2017 First official language - English 12 16 27 7 10 23 5 39 23 5284
2017 First official language - French 11 21 23 5 6 27 8 48 17 1910
2014 First official language - English 13 16 26 6 8 26 5 41 21 6845
2014 First official language - French 10 18 23 5 4 32 8 47 15 2419

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 18 26 26 10 12 8 1 48 23 4575
2018 First official language - French 18 33 25 7 7 10 1 57 15 1629
2017 First official language - English 20 26 24 8 10 11 2 52 21 5272
2017 First official language - French 16 33 23 5 5 14 2 60 12 1905
2014 First official language - English 19 25 23 8 9 15 1 53 19 6840
2014 First official language - French 16 31 23 5 4 19 2 60 12 2417
2011 First official language - English 27 36 17 7 5 7 0 68 14 7502
2011 First official language - French 25 41 17 5 3 9 0 72 9 2514
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 24 26 20 12 16 0 1 51 29 4588
2018 First official language - French 23 26 21 14 15 0 1 50 29 1627
2017 First official language - English 25 28 20 12 14 0 1 53 26 5261
2017 First official language - French 25 24 20 12 15 0 3 51 28 1909

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 17 28 25 17 13 0 1 45 30 4581
2018 First official language - French 18 26 28 17 11 0 0 43 28 1628
2017 First official language - English 18 26 24 16 14 0 1 45 30 5270
2017 First official language - French 18 24 27 16 14 0 1 42 30 1911

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 25 30 21 12 9 1 3 57 21 4543
2018 First official language - French 22 27 26 14 9 0 1 50 24 1609
2017 First official language - English 28 28 20 11 9 1 4 58 21 5256
2017 First official language - French 19 25 25 16 11 0 3 46 28 1904

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 11 15 22 20 31 0 1 27 51 4574
2018 First official language - French 13 20 25 20 21 0 1 33 42 1623
2017 First official language - English 11 16 19 21 31 1 1 28 53 5265
2017 First official language - French 12 18 22 21 25 1 1 31 47 1906

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 40 25 16 7 7 0 5 68 15 4568
2018 First official language - French 39 24 17 8 5 0 7 68 14 1626
2017 First official language - English 39 24 15 7 6 1 8 69 14 5262
2017 First official language - French 34 23 19 8 6 1 10 64 15 1906

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 20 24 22 15 18 0 1 45 33 4571
2018 First official language - French 24 24 24 14 13 0 1 48 27 1623
2017 First official language - English 19 26 24 15 15 0 1 46 31 5242
2017 First official language - French 24 25 24 14 11 1 1 50 25 1902

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 16 31 26 15 11 1 1 47 26 4585
2018 First official language - French 20 32 26 13 7 0 1 53 21 1623
2017 First official language - English 18 27 24 17 13 1 1 45 31 5244
2017 First official language - French 19 30 26 14 8 1 2 51 22 1901

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 13 26 25 18 16 1 1 40 35 4586
2018 First official language - French 19 28 28 16 9 0 1 47 25 1621
2017 First official language - English 15 25 23 19 16 1 1 41 36 5246
2017 First official language - French 17 27 27 17 10 1 2 44 28 1898

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 19 26 23 17 15 0 1 45 32 4576
2018 First official language - French 22 28 26 13 9 0 1 51 22 1624
2017 First official language - English 20 26 22 16 14 1 1 47 31 5250
2017 First official language - French 23 28 23 14 10 1 2 52 24 1903

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 21 28 22 15 12 0 1 50 28 4560
2018 First official language - French 24 29 24 13 9 0 1 53 22 1618
2017 First official language - English 23 28 21 15 11 1 2 52 26 5236
2017 First official language - French 24 28 25 12 9 1 2 53 21 1901

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 39 27 16 8 8 0 1 67 16 4563
2018 First official language - French 47 24 15 8 4 0 2 72 12 1611
2017 First official language - English 41 27 16 8 6 0 1 69 15 5276
2017 First official language - French 45 24 16 8 4 0 3 71 12 1910

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 56 18 9 5 7 1 4 77 13 4566
2018 First official language - French 58 18 11 4 3 1 5 81 7 1615

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 52 18 11 7 8 1 2 73 16 4577
2018 First official language - French 57 18 10 5 6 1 3 78 12 1623
2017 First official language - English 58 18 9 7 6 1 2 77 13 5271
2017 First official language - French 58 18 9 5 5 1 4 81 10 1904

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 42 32 14 6 4 0 1 75 10 4574
2018 First official language - French 47 30 13 5 4 0 1 77 9 1627
2017 First official language - English 44 32 13 6 4 0 1 77 10 5275
2017 First official language - French 46 28 13 6 4 1 2 77 10 1907

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 38 25 16 10 10 0 1 63 21 4556
2018 First official language - French 49 22 14 8 6 0 1 71 14 1622
2017 First official language - English 44 24 13 9 8 1 1 69 18 5268
2017 First official language - French 50 22 11 7 6 1 3 75 13 1909

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 48 12 6 2 1 0 31 86 6 4529
2018 First official language - French 52 11 6 2 2 0 26 86 5 1615
2017 First official language - English 48 12 5 2 2 0 31 87 6 5268
2017 First official language - French 51 11 5 3 2 1 28 87 6 1905

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 50 25 12 4 3 0 4 79 7 4545
2018 First official language - French 61 22 8 2 2 0 5 88 4 1614
2017 First official language - English 53 24 10 4 2 1 6 82 7 5243
2017 First official language - French 61 19 7 3 2 0 8 87 5 1896

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 66 18 6 3 4 0 3 87 7 4569
2018 First official language - French 71 14 6 2 2 0 4 89 5 1622
2017 First official language - English 62 19 7 3 4 1 4 85 7 5273
2017 First official language - French 64 18 6 3 3 1 6 88 6 1910

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 44 31 15 5 3 0 2 77 8 4565
2018 First official language - French 53 24 14 4 2 0 2 79 7 1620
2017 First official language - English 46 32 12 5 3 0 3 80 7 5266
2017 First official language - French 50 27 13 4 3 1 3 79 7 1906

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 10 28 38 17 7 0 0 38 24 4601
2018 First official language - French 12 29 38 15 6 0 0 41 21 1642
2017 First official language - English 9 26 39 17 9 0 0 35 26 5283
2017 First official language - French 9 28 37 17 7 0 1 38 24 1910

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 15 23 39 16 6 0 0 23 38 4539
2018 First official language - French 9 20 37 22 12 0 0 35 28 1621
2017 First official language - English 13 24 39 17 6 0 0 23 38 5265
2017 First official language - French 8 20 37 22 12 0 1 35 28 1910

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 23 40 17 11 8 1 0 64 19 4581
2018 First official language - French 21 41 21 10 5 2 0 64 15 1634
2017 First official language - English 19 40 16 12 11 2 0 61 23 5277
2017 First official language - French 18 42 21 9 7 3 0 62 16 1907

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 12 27 18 20 22 1 0 40 42 4587
2018 First official language - French 15 33 20 19 12 1 0 49 31 1633
2017 First official language - English 9 27 17 21 24 2 0 37 46 5275
2017 First official language - French 9 33 23 18 14 2 0 43 33 1906
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 34 28 17 8 9 3 1 35 65 4598
2018 First official language - French 37 27 16 9 8 2 1 38 62 1640
2017 First official language - English 35 28 16 7 6 7 1 38 62 5283
2017 First official language - French 41 25 15 6 7 4 1 44 56 1910

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 21 2851
2018 First official language - French 17 984
2017 First official language - English 20 2970
2017 First official language - French 14 999

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 29 2851
2018 First official language - French 32 984
2017 First official language - English 27 2970
2017 First official language - French 32 999

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 27 2851
2018 First official language - French 22 984
2017 First official language - English 24 2970
2017 First official language - French 17 999

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 52 2851
2018 First official language - French 52 984
2017 First official language - English 54 2970
2017 First official language - French 53 999

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 First official language - English 6 2851
2018 First official language - French 10 984
2017 First official language - English 5 2970
2017 First official language - French 6 999

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 31 2851
2018 First official language - French 29 984

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 25 2851
2018 First official language - French 26 984
2017 First official language - English 29 2970
2017 First official language - French 30 999

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 First official language - English 8 48 18 10 4 13 2649
2018 First official language - French 8 51 17 9 4 12 915
2017 First official language - English 10 57 16 7 3 7 2895
2017 First official language - French 10 59 14 6 2 8 966

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 First official language - English 44 56 2816
2018 First official language - French 40 60 977

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 10 22 18 18 26 2 6 34 46 2830
2018 First official language - French 10 21 17 17 25 2 9 34 47 984
2017 First official language - English 10 22 19 16 24 2 8 35 44 2996
2017 First official language - French 7 21 17 15 24 2 15 33 46 1011

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 6 15 18 15 28 3 14 26 51 2831
2018 First official language - French 6 15 15 16 29 2 16 26 55 981
2017 First official language - English 5 14 19 14 26 4 18 25 51 2990
2017 First official language - French 4 16 17 13 25 2 22 27 51 1008

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 48 15 11 8 9 2 7 69 19 4572
2018 First official language - French 47 11 11 9 10 1 11 66 21 1632
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