2018 Public Service Employee Survey Results for Canada Border Services Agency by Question 78. Please indicate your occupational group and level. Occupational group and level - CH

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 34 50 9 0 6 0 0 84 6 32
2018 CH-03 29 50 14 0 7 0 0 79 7 14
2017 CH 30 50 7 13 0 0 0 80 13 30
2017 CH-02 37 38 12 12 0 0 0 75 12 16
2014 CH 34 35 9 6 16 0 0 69 22 32
2014 CH-02 45 36 9 9 0 0 0 82 9 11
2014 CH-03 33 34 8 0 25 0 0 67 25 12
2011 CH 58 35 2 5 0 0 0 93 5 43
2011 CH-02 60 35 0 5 0 0 0 95 5 20
2011 CH-03 64 27 0 9 0 0 0 91 9 11

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 69 28 3 0 0 0 0 97 0 32
2018 CH-03 71 21 7 0 0 0 0 93 0 14
2017 CH 53 40 7 0 0 0 0 93 0 30
2017 CH-02 37 55 8 0 0 0 0 92 0 16
2014 CH 72 25 3 0 0 0 0 97 0 32
2014 CH-02 82 18 0 0 0 0 0 100 0 11
2014 CH-03 67 33 0 0 0 0 0 100 0 12
2011 CH 65 26 7 0 2 0 0 91 2 43
2011 CH-02 55 35 5 0 5 0 0 90 5 20
2011 CH-03 73 18 9 0 0 0 0 91 0 11

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 81 19 0 0 0 0 0 100 0 31
2018 CH-03 85 15 0 0 0 0 0 100 0 13
2017 CH 60 30 7 3 0 0 0 89 3 30
2017 CH-02 49 37 8 6 0 0 0 86 6 16
2014 CH 75 22 3 0 0 0 0 97 0 32
2014 CH-02 82 18 0 0 0 0 0 100 0 11
2014 CH-03 75 25 0 0 0 0 0 100 0 12
2011 CH 58 33 5 5 0 0 0 91 5 43
2011 CH-02 50 35 10 5 0 0 0 85 5 20
2011 CH-03 55 36 0 9 0 0 0 91 9 11

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 41 38 19 3 0 0 0 78 3 32
2018 CH-03 21 64 14 0 0 0 0 86 0 14
2017 CH 56 24 7 7 3 0 3 83 10 30
2017 CH-02 49 32 12 0 0 0 6 87 0 16
2014 CH 53 13 22 0 9 0 3 68 10 32
2014 CH-02 55 9 27 0 0 0 9 70 0 11
2014 CH-03 58 26 0 0 17 0 0 83 17 12
2011 CH 58 19 14 5 2 0 2 79 7 43
2011 CH-02 55 15 20 10 0 0 0 70 10 20
2011 CH-03 73 27 0 0 0 0 0 100 0 11

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 32 45 13 6 3 0 0 77 10 31
2018 CH-03 29 50 7 7 7 0 0 79 14 14
2017 CH 43 36 10 11 0 0 0 79 11 30
2017 CH-02 31 37 18 14 0 0 0 68 14 16
2014 CH 44 47 6 3 0 0 0 91 3 32
2014 CH-02 37 63 0 0 0 0 0 100 0 11
2014 CH-03 42 41 8 8 0 0 0 83 8 12
2011 CH 53 33 7 7 0 0 0 86 7 43
2011 CH-02 40 40 5 15 0 0 0 80 15 20
2011 CH-03 64 36 0 0 0 0 0 100 0 11

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 16 41 25 19 0 0 0 56 19 32
2018 CH-03 21 29 29 21 0 0 0 50 21 14
2017 CH 13 33 26 17 10 0 0 46 27 30
2017 CH-02 6 25 37 20 12 0 0 31 32 16
2014 CH 19 56 9 12 3 0 0 75 16 32
2014 CH-02 18 64 9 0 9 0 0 82 9 11
2014 CH-03 17 42 8 33 0 0 0 59 33 12
2011 CH 30 42 23 5 0 0 0 72 5 43
2011 CH-02 20 40 35 5 0 0 0 60 5 20
2011 CH-03 27 45 27 0 0 0 0 73 0 11

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 28 56 9 6 0 0 0 84 6 32
2018 CH-03 29 50 14 7 0 0 0 79 7 14
2017 CH 40 37 17 7 0 0 0 77 7 30
2017 CH-02 25 51 18 6 0 0 0 75 6 16

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 29 42 16 10 3 0 0 71 13 31
2018 CH-03 23 46 15 15 0 0 0 69 15 13
2017 CH 40 33 20 3 3 0 0 74 7 30
2017 CH-02 38 31 25 0 6 0 0 69 6 16
2014 CH 47 44 3 6 0 0 0 91 6 32
2014 CH-02 55 45 0 0 0 0 0 100 0 11
2014 CH-03 50 25 8 17 0 0 0 75 17 12
2011 CH 37 42 12 7 0 2 0 81 7 43
2011 CH-02 30 35 15 15 0 5 0 68 16 20
2011 CH-03 27 64 9 0 0 0 0 91 0 11

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 19 38 19 25 0 0 0 56 25 32
2018 CH-03 14 43 14 29 0 0 0 57 29 14
2017 CH 20 33 23 21 3 0 0 53 24 30
2017 CH-02 12 31 25 26 6 0 0 43 32 16

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 59 31 6 3 0 0 0 91 3 32
2018 CH-03 57 43 0 0 0 0 0 100 0 14
2017 CH 53 40 7 0 0 0 0 93 0 30
2017 CH-02 43 45 12 0 0 0 0 88 0 16
2014 CH 50 41 6 3 0 0 0 91 3 32
2014 CH-02 36 64 0 0 0 0 0 100 0 11
2014 CH-03 67 8 17 8 0 0 0 75 8 12
2011 CH 63 30 5 2 0 0 0 93 2 43
2011 CH-02 45 45 5 5 0 0 0 90 5 20
2011 CH-03 82 18 0 0 0 0 0 100 0 11

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 13 47 22 13 6 0 0 59 19 32
2018 CH-03 21 43 21 7 7 0 0 64 14 14
2017 CH 13 54 13 17 3 0 0 67 20 30
2017 CH-02 12 57 12 12 6 0 0 69 18 16
2014 CH 34 47 9 9 0 0 0 81 9 32
2014 CH-02 18 64 18 0 0 0 0 82 0 11
2014 CH-03 50 25 8 17 0 0 0 75 17 12
2011 CH 49 33 14 5 0 0 0 81 5 43
2011 CH-02 40 35 20 5 0 0 0 75 5 20
2011 CH-03 55 36 0 9 0 0 0 91 9 11

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 16 41 25 16 3 0 0 56 19 32
2018 CH-03 21 50 21 0 7 0 0 71 7 14
2017 CH 36 37 20 3 3 0 0 74 7 30
2017 CH-02 31 38 25 0 6 0 0 69 6 16
2014 CH 41 47 6 0 6 0 0 88 6 32
2014 CH-02 27 64 9 0 0 0 0 91 0 11
2014 CH-03 42 33 8 0 17 0 0 75 17 12

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 19 31 28 22 0 0 0 50 22 32
2018 CH-03 14 36 29 21 0 0 0 50 21 14
2017 CH 26 46 3 17 7 0 0 73 24 30
2017 CH-02 31 43 6 14 6 0 0 74 20 16
2014 CH 47 37 9 6 0 0 0 84 6 32
2014 CH-02 64 27 9 0 0 0 0 91 0 11
2014 CH-03 50 17 17 17 0 0 0 67 17 12
2011 CH 56 30 7 7 0 0 0 86 7 43
2011 CH-02 50 35 15 0 0 0 0 85 0 20
2011 CH-03 64 27 0 9 0 0 0 91 9 11

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 38 44 13 6 0 0 0 81 6 32
2018 CH-03 43 43 7 7 0 0 0 86 7 14
2017 CH 43 40 11 7 0 0 0 83 7 30
2017 CH-02 37 37 20 6 0 0 0 74 6 16
2014 CH 50 34 9 6 0 0 0 84 6 32
2014 CH-02 55 36 9 0 0 0 0 91 0 11
2014 CH-03 59 25 0 17 0 0 0 83 17 12
2011 CH 56 37 5 2 0 0 0 93 2 43
2011 CH-02 45 45 5 5 0 0 0 90 5 20
2011 CH-03 64 36 0 0 0 0 0 100 0 11

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 28 19 34 16 3 0 0 47 19 32
2018 CH-03 21 7 57 14 0 0 0 29 14 14
2017 CH 30 30 24 7 7 0 3 62 14 30
2017 CH-02 37 31 20 6 6 0 0 68 12 16
2014 CH 31 28 22 9 9 0 0 60 19 32
2014 CH-02 64 27 0 9 0 0 0 91 9 11
2014 CH-03 25 34 33 0 8 0 0 59 8 12
2011 CH 33 33 17 7 10 0 0 67 17 42
2011 CH-02 53 37 5 5 0 0 0 89 5 19
2011 CH-03 36 36 18 0 9 0 0 73 9 11

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 19 25 34 22 0 0 0 22 44 32
2018 CH-03 29 14 36 21 0 0 0 21 43 14
2017 CH 7 21 52 21 0 0 0 21 27 29
2017 CH-02 0 12 63 25 0 0 0 25 12 16
2014 CH 9 12 47 16 16 0 0 31 22 32
2014 CH-02 0 18 36 18 27 0 0 46 18 11
2014 CH-03 8 8 42 25 17 0 0 41 17 12
2011 CH 16 7 33 26 19 0 0 44 23 43
2011 CH-02 15 0 30 20 35 0 0 55 15 20
2011 CH-03 27 9 18 36 9 0 0 45 36 11

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 56 19 19 6 0 0 0 6 75 32
2018 CH-03 57 14 21 7 0 0 0 7 71 14
2017 CH 21 38 17 14 3 8 0 19 63 29
2017 CH-02 25 18 12 25 6 14 0 36 50 16
2014 CH 9 6 19 44 16 6 0 64 17 32
2014 CH-02 0 9 0 73 9 9 0 90 10 11
2014 CH-03 17 0 17 42 25 0 0 67 17 12
2011 CH 7 9 28 33 23 0 0 56 16 43
2011 CH-02 5 0 25 30 40 0 0 70 5 20
2011 CH-03 18 0 18 45 18 0 0 64 18 11

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 41 28 16 9 6 0 0 16 69 32
2018 CH-03 43 21 21 14 0 0 0 14 64 14
2017 CH 27 31 21 10 10 0 0 21 58 29
2017 CH-02 25 12 38 18 6 0 0 25 37 16
2014 CH 22 25 28 12 9 3 0 23 48 32
2014 CH-02 0 36 27 18 18 0 0 36 36 11
2014 CH-03 25 17 33 17 8 0 0 25 42 12
2011 CH 19 9 23 35 14 0 0 49 28 43
2011 CH-02 15 5 25 30 25 0 0 55 20 20
2011 CH-03 18 0 27 45 9 0 0 55 18 11

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 9 19 41 25 3 3 0 29 29 32
2018 CH-03 14 14 43 21 0 7 0 23 31 14
2017 CH 7 21 31 34 3 4 0 39 29 29
2017 CH-02 0 18 25 43 6 8 0 53 20 16
2014 CH 6 9 31 44 10 0 0 53 16 32
2014 CH-02 0 9 27 36 28 0 0 64 9 11
2014 CH-03 8 0 26 66 0 0 0 66 8 12
2011 CH 5 12 30 28 26 0 0 53 16 43
2011 CH-02 10 5 5 35 45 0 0 80 15 20
2011 CH-03 0 9 45 27 18 0 0 45 9 11

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 56 31 6 6 0 0 0 6 88 32
2018 CH-03 57 43 0 0 0 0 0 0 100 14
2017 CH 40 17 26 13 3 0 0 17 57 30
2017 CH-02 26 18 25 25 6 0 0 31 45 16
2014 CH 12 19 25 28 13 3 0 42 32 32
2014 CH-02 0 9 9 45 27 9 0 80 10 11
2014 CH-03 0 17 41 33 8 0 0 41 17 12
2011 CH 12 21 16 33 16 0 2 50 33 43
2011 CH-02 10 5 5 45 30 0 5 79 16 20
2011 CH-03 0 27 18 45 9 0 0 55 27 11

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 25 22 25 16 13 0 0 28 47 32
2018 CH-03 21 43 29 0 7 0 0 7 64 14
2017 CH 7 14 35 24 14 7 0 40 22 29
2017 CH-02 0 12 45 25 18 0 0 43 12 16
2014 CH 0 3 16 34 41 0 6 80 3 32
2014 CH-02 0 0 9 45 36 0 9 90 0 11
2014 CH-03 0 8 17 25 50 0 0 75 8 12
2011 CH 2 12 16 28 35 2 5 68 15 43
2011 CH-02 0 10 15 30 40 0 5 74 11 20
2011 CH-03 9 0 27 18 45 0 0 64 9 11

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 50 16 25 9 0 0 0 9 66 32
2018 CH-03 50 14 29 7 0 0 0 7 64 14
2017 CH 21 21 32 14 3 7 3 19 46 29
2017 CH-02 12 12 38 18 6 12 0 28 28 16
2014 CH 12 25 31 22 3 0 6 27 40 32
2014 CH-02 0 18 27 46 9 0 0 55 18 11
2014 CH-03 8 25 59 8 0 0 0 8 33 12
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 19 47 28 6 0 0 0 66 6 32
2018 CH-03 7 64 21 7 0 0 0 71 7 14
2017 CH 23 26 21 7 10 3 10 57 19 30
2017 CH-02 18 25 26 6 12 0 12 49 21 16
2014 CH 22 50 9 9 3 3 3 77 13 32
2014 CH-02 9 73 0 9 9 0 0 82 18 11
2014 CH-03 25 34 17 17 0 0 8 64 18 12

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 34 31 19 9 6 0 0 66 16 32
2018 CH-03 36 29 14 14 7 0 0 64 21 14
2017 CH 40 17 7 11 23 3 0 58 35 30
2017 CH-02 25 31 0 14 31 0 0 55 45 16
2014 CH 41 34 6 6 9 3 0 77 16 32
2014 CH-02 27 45 9 9 9 0 0 73 18 11
2014 CH-03 50 17 8 8 17 0 0 67 25 12

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 9 31 16 16 16 9 3 46 36 32
2018 CH-03 7 43 29 7 7 7 0 54 15 14
2017 CH 3 20 23 13 7 31 3 35 30 30
2017 CH-02 0 12 25 6 12 38 6 22 33 16
2014 CH 16 13 26 16 6 22 0 37 29 31
2014 CH-02 10 10 30 20 0 30 0 29 28 10
2014 CH-03 25 0 25 9 17 25 0 33 34 12

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 41 44 13 3 0 0 0 84 3 32
2018 CH-03 43 36 14 7 0 0 0 79 7 14
2017 CH 43 30 11 13 3 0 0 73 17 30
2017 CH-02 37 37 14 6 6 0 0 74 12 16
2014 CH 56 41 3 0 0 0 0 97 0 32
2014 CH-02 36 55 9 0 0 0 0 91 0 11
2014 CH-03 75 25 0 0 0 0 0 100 0 12

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 38 41 13 9 0 0 0 78 9 32
2018 CH-03 36 43 7 14 0 0 0 79 14 14
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 32 45 16 3 3 0 0 77 6 31
2018 CH-03 46 31 23 0 0 0 0 77 0 13
2017 CH 40 40 10 3 3 3 0 83 7 30
2017 CH-02 31 51 18 0 0 0 0 82 0 16
2014 CH 50 28 12 6 3 0 0 78 9 32
2014 CH-02 36 55 9 0 0 0 0 91 0 11
2014 CH-03 50 17 8 17 8 0 0 67 25 12
2011 CH 35 47 5 14 0 0 0 81 14 43
2011 CH-02 40 30 5 25 0 0 0 70 25 20
2011 CH-03 18 64 9 9 0 0 0 82 9 11

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 39 35 10 13 0 3 0 77 13 31
2018 CH-03 46 31 15 8 0 0 0 77 8 13
2017 CH 40 23 17 7 7 3 3 67 14 30
2017 CH-02 31 25 26 6 6 0 6 59 13 16
2014 CH 53 31 6 6 3 0 0 84 9 32
2014 CH-02 27 55 9 9 0 0 0 82 9 11
2014 CH-03 75 8 0 8 8 0 0 83 17 12
2011 CH 58 33 9 0 0 0 0 91 0 43
2011 CH-02 55 25 20 0 0 0 0 80 0 20
2011 CH-03 64 36 0 0 0 0 0 100 0 11

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 30 53 7 7 3 0 0 83 10 30
2018 CH-03 31 54 8 8 0 0 0 85 8 13
2017 CH 38 52 3 0 3 3 0 93 4 29
2017 CH-02 31 69 0 0 0 0 0 100 0 16
2014 CH 41 47 9 0 3 0 0 88 3 32
2014 CH-02 9 91 0 0 0 0 0 100 0 11
2014 CH-03 50 25 17 0 8 0 0 75 8 12
2011 CH 53 23 16 7 0 0 0 77 7 43
2011 CH-02 55 20 15 10 0 0 0 75 10 20
2011 CH-03 55 18 18 9 0 0 0 73 9 11

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 48 42 3 3 0 3 0 93 3 31
2018 CH-03 38 62 0 0 0 0 0 100 0 13
2017 CH 60 21 7 3 0 7 3 89 4 30
2017 CH-02 55 26 12 0 0 0 6 87 0 16

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 39 45 10 3 3 0 0 84 6 31
2018 CH-03 46 46 8 0 0 0 0 92 0 13
2017 CH 56 27 10 0 0 7 0 89 0 30
2017 CH-02 55 32 12 0 0 0 0 88 0 16
2014 CH 69 22 6 0 3 0 0 91 3 32
2014 CH-02 64 36 0 0 0 0 0 100 0 11
2014 CH-03 75 8 8 0 8 0 0 83 8 12
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Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 6 25 25 22 3 19 0 38 31 32
2018 CH-03 14 29 29 7 0 21 0 55 9 14
2017 CH 13 20 26 17 0 24 0 43 22 30
2017 CH-02 18 6 37 18 0 20 0 31 23 16
2014 CH 22 28 25 6 6 12 0 57 14 32
2014 CH-02 36 36 18 9 0 0 0 73 9 11
2014 CH-03 26 8 33 8 8 17 0 40 20 12
2011 CH 38 26 17 2 2 14 0 75 6 42
2011 CH-02 47 26 11 5 5 5 0 78 11 19
2011 CH-03 36 9 27 0 0 27 0 63 0 11

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 3 9 28 22 34 3 0 13 58 32
2018 CH-03 7 14 29 21 29 0 0 21 50 14
2017 CH 3 23 13 24 30 7 0 28 57 30
2017 CH-02 6 18 18 26 25 6 0 26 54 16
2014 CH 22 25 22 25 6 0 0 47 31 32
2014 CH-02 36 36 18 9 0 0 0 73 9 11
2014 CH-03 26 17 17 33 8 0 0 42 41 12
2011 CH 30 33 16 12 2 7 0 68 15 43
2011 CH-02 45 35 5 10 5 0 0 80 15 20
2011 CH-03 36 9 18 18 0 18 0 56 22 11

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 0 6 23 35 32 3 0 7 70 31
2018 CH-03 0 7 29 36 21 7 0 8 62 14
2017 CH 3 13 27 17 33 7 0 18 53 30
2017 CH-02 6 12 32 12 31 6 0 20 46 16
2014 CH 16 25 13 19 19 9 0 45 41 32
2014 CH-02 18 45 9 18 0 9 0 70 20 11
2014 CH-03 26 17 8 25 17 8 0 46 45 12
2011 CH 19 26 23 16 0 16 0 53 19 43
2011 CH-02 35 30 15 15 0 5 0 68 16 20
2011 CH-03 9 18 18 18 0 36 0 43 29 11

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 0 6 19 34 34 6 0 7 73 32
2018 CH-03 0 0 14 43 36 7 0 0 85 14
2017 CH 3 20 26 27 17 7 0 25 47 30
2017 CH-02 6 18 37 20 18 0 0 25 38 16
2014 CH 10 34 16 19 6 16 0 52 30 32
2014 CH-02 18 54 9 18 0 0 0 72 18 11
2014 CH-03 9 17 17 17 17 25 0 34 44 12
2011 CH 21 26 30 12 5 7 0 50 18 43
2011 CH-02 45 20 20 10 5 0 0 65 15 20
2011 CH-03 0 36 27 9 9 18 0 44 22 11
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 3 25 47 13 13 0 0 28 25 32
2018 CH-03 0 14 57 14 14 0 0 14 29 14
2017 CH 17 31 36 7 10 0 0 47 17 30
2017 CH-02 18 51 12 6 12 0 0 69 18 16
2014 CH 19 44 25 12 0 0 0 63 12 32
2014 CH-02 27 46 27 0 0 0 0 73 0 11
2014 CH-03 26 33 25 17 0 0 0 59 17 12
2011 CH 26 42 19 9 0 5 0 71 10 43
2011 CH-02 30 35 15 15 0 5 0 68 16 20
2011 CH-03 27 45 9 9 0 9 0 80 10 11

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 19 44 25 9 3 0 0 63 13 32
2018 CH-03 7 50 36 0 7 0 0 57 7 14
2017 CH 17 37 17 13 3 7 7 62 19 30
2017 CH-02 12 32 25 12 6 6 6 51 21 16
2014 CH 22 34 19 12 6 3 3 60 20 32
2014 CH-02 9 55 27 9 0 0 0 64 9 11
2014 CH-03 17 17 17 17 17 8 8 40 40 12
2011 CH 28 30 12 19 0 7 5 66 21 43
2011 CH-02 30 30 15 20 0 0 5 63 21 20
2011 CH-03 27 18 9 18 0 18 9 63 25 11

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 13 29 29 26 3 0 0 42 29 31
2018 CH-03 15 23 38 23 0 0 0 38 23 13

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 9 25 25 25 6 6 3 38 34 32
2018 CH-03 7 21 29 21 14 7 0 31 38 14
2017 CH 17 26 10 13 10 21 3 57 30 30
2017 CH-02 12 25 12 18 12 14 6 46 38 16
2014 CH 6 22 31 6 9 22 3 38 21 32
2014 CH-02 0 9 64 9 9 9 0 10 20 11
2014 CH-03 8 26 17 0 17 25 8 51 25 12
2011 CH 16 12 19 16 7 26 5 40 33 43
2011 CH-02 20 10 20 15 10 20 5 40 33 20
2011 CH-03 18 9 9 18 9 27 9 43 43 11

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 3 25 25 25 22 0 0 28 47 32
2018 CH-03 7 29 14 36 14 0 0 36 50 14
2017 CH 13 20 17 36 11 3 0 34 49 30
2017 CH-02 12 18 25 25 20 0 0 31 45 16
2014 CH 31 22 19 16 12 0 0 53 28 32
2014 CH-02 27 54 9 9 0 0 0 82 9 11
2014 CH-03 26 8 8 33 25 0 0 34 58 12
2011 CH 37 47 14 2 0 0 0 84 2 43
2011 CH-02 30 60 10 0 0 0 0 90 0 20
2011 CH-03 64 27 0 9 0 0 0 91 9 11

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 3 25 22 22 22 0 6 30 47 32
2018 CH-03 7 29 29 14 21 0 0 36 36 14
2017 CH 7 20 13 36 24 0 0 26 60 30
2017 CH-02 6 18 12 31 32 0 0 25 63 16
2014 CH 19 28 9 22 12 3 6 52 38 32
2014 CH-02 36 27 9 18 9 0 0 64 27 11
2014 CH-03 8 26 17 25 25 0 0 34 50 12
2011 CH 23 33 9 14 14 0 7 60 30 43
2011 CH-02 30 30 5 25 10 0 0 60 35 20
2011 CH-03 18 9 27 9 27 0 9 30 40 11

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 3 25 31 16 19 6 0 30 37 32
2018 CH-03 7 14 43 21 14 0 0 21 36 14
2017 CH 13 30 17 17 13 7 3 48 33 30
2017 CH-02 12 31 20 6 18 6 6 49 28 16

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 13 50 31 6 0 0 0 63 6 32
2018 CH-03 14 29 43 14 0 0 0 43 14 14
2017 CH 30 33 20 4 0 10 3 72 5 30
2017 CH-02 25 31 25 8 0 6 6 63 9 16
2014 CH 41 25 16 3 0 16 0 78 4 32
2014 CH-02 55 36 0 9 0 0 0 91 9 11
2014 CH-03 50 8 8 0 0 33 0 88 0 12

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 19 44 34 3 0 0 0 63 3 32
2018 CH-03 14 29 57 0 0 0 0 43 0 14
2017 CH 31 45 10 10 0 3 0 79 11 29
2017 CH-02 37 38 12 12 0 0 0 75 12 16
2014 CH 47 34 9 0 0 9 0 90 0 32
2014 CH-02 55 36 9 0 0 0 0 91 0 11
2014 CH-03 59 17 8 0 0 17 0 90 0 12
2011 CH 35 53 2 2 0 7 0 95 3 43
2011 CH-02 35 60 0 5 0 0 0 95 5 20
2011 CH-03 55 27 0 0 0 18 0 100 0 11

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 16 59 9 9 3 3 0 77 13 32
2018 CH-03 21 57 14 7 0 0 0 79 7 14
2017 CH 20 53 17 10 0 0 0 73 10 30
2017 CH-02 12 55 26 6 0 0 0 68 6 16
2014 CH 47 37 12 3 0 0 0 84 3 32
2014 CH-02 55 27 9 9 0 0 0 82 9 11
2014 CH-03 50 41 8 0 0 0 0 92 0 12
2011 CH 49 35 12 2 0 2 0 86 2 43
2011 CH-02 50 30 15 0 0 5 0 84 0 20
2011 CH-03 64 18 9 9 0 0 0 82 9 11

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 9 25 31 13 22 0 0 34 34 32
2018 CH-03 14 21 21 21 21 0 0 36 43 14
2017 CH 10 30 33 17 11 0 0 40 27 30
2017 CH-02 12 25 49 0 14 0 0 37 14 16
2014 CH 29 37 25 6 0 3 0 68 6 32
2014 CH-02 46 36 18 0 0 0 0 82 0 11
2014 CH-03 26 33 41 0 0 0 0 59 0 12
2011 CH 37 37 19 2 2 2 0 76 5 43
2011 CH-02 40 45 10 5 0 0 0 85 5 20
2011 CH-03 55 9 27 0 9 0 0 64 9 11

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 6 28 22 22 22 0 0 34 44 32
2018 CH-03 7 29 21 21 21 0 0 36 43 14
2017 CH 10 36 20 20 14 0 0 46 34 30
2017 CH-02 12 43 18 12 14 0 0 55 26 16
2014 CH 32 34 25 9 0 0 0 66 9 32
2014 CH-02 46 36 9 9 0 0 0 82 9 11
2014 CH-03 26 41 33 0 0 0 0 67 0 12
2011 CH 40 37 16 7 0 0 0 77 7 43
2011 CH-02 50 25 20 5 0 0 0 75 5 20
2011 CH-03 45 36 9 9 0 0 0 82 9 11

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 6 19 31 16 28 0 0 25 44 32
2018 CH-03 14 14 21 21 29 0 0 29 50 14
2017 CH 17 23 17 13 17 13 0 46 35 30
2017 CH-02 18 18 25 6 20 12 0 42 30 16
2014 CH 29 25 16 9 9 9 3 61 21 32
2014 CH-02 37 18 27 18 0 0 0 55 18 11
2014 CH-03 26 33 8 0 17 17 0 70 20 12
2011 CH 35 14 21 16 5 7 2 54 23 43
2011 CH-02 40 20 15 15 0 10 0 67 17 20
2011 CH-03 36 9 27 9 18 0 0 45 27 11
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 CH 22 31 47 32
2018 CH-03 21 50 29 14
2017 CH 17 40 43 30
2017 CH-02 14 49 37 16
2014 CH 22 47 31 32
2014 CH-02 18 37 45 11
2014 CH-03 25 59 17 12
2011 CH 12 56 33 43
2011 CH-02 15 50 35 20
2011 CH-03 0 64 36 11
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CH 16 84 32

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 3 9 28 13 0 38 9 24 24 32
2018 CH-03 0 7 14 21 0 36 21 17 50 14
2017 CH 7 3 24 10 0 52 3 23 23 29
2017 CH-02 6 6 31 0 0 51 6 29 0 16
2014 CH 13 6 16 6 6 40 13 40 26 32
2014 CH-02 18 9 18 0 18 18 18 43 28 11
2014 CH-03 9 0 17 8 0 50 17 26 25 12

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 16 19 31 16 0 19 0 42 19 32
2018 CH-03 21 29 7 21 0 21 0 64 27 14
2017 CH 10 17 30 7 3 33 0 41 15 30
2017 CH-02 12 20 37 0 0 31 0 47 0 16
2014 CH 19 12 31 0 3 34 0 48 5 32
2014 CH-02 37 9 27 0 9 18 0 56 11 11
2014 CH-03 9 8 33 0 0 50 0 34 0 12
2011 CH 19 35 19 9 2 14 2 64 14 43
2011 CH-02 30 30 15 15 5 0 5 63 21 20
2011 CH-03 0 45 9 9 0 36 0 71 14 11
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 3 9 28 0 0 47 13 31 0 32
2018 CH-03 0 7 21 0 0 43 29 25 0 14
2017 CH 13 11 23 0 0 50 3 51 0 30
2017 CH-02 18 20 25 0 0 31 6 61 0 16
2014 CH 9 12 9 3 0 44 22 63 9 32
2014 CH-02 18 27 9 9 0 9 27 71 14 11
2014 CH-03 0 0 0 0 0 74 26 0 0 12

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 9 31 22 3 0 31 3 62 5 32
2018 CH-03 14 29 29 0 0 21 7 60 0 14
2017 CH 13 21 30 0 0 33 3 53 0 30
2017 CH-02 18 20 37 0 0 18 6 51 0 16
2014 CH 19 25 19 6 0 28 3 64 9 32
2014 CH-02 27 36 18 9 0 0 9 70 10 11
2014 CH-03 17 17 17 8 0 41 0 58 14 12
2011 CH 29 33 12 2 2 21 0 79 6 42
2011 CH-02 40 35 15 0 5 5 0 79 5 20
2011 CH-03 10 20 0 10 0 60 0 75 25 10
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 9 25 34 3 28 0 0 34 31 32
2018 CH-03 7 14 36 0 43 0 0 21 43 14
2017 CH 17 30 31 10 13 0 0 46 23 30
2017 CH-02 12 18 38 6 25 0 0 31 31 16

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 3 16 34 25 22 0 0 19 47 32
2018 CH-03 0 7 21 43 29 0 0 7 71 14
2017 CH 0 20 31 20 30 0 0 20 50 30
2017 CH-02 0 25 38 18 18 0 0 25 37 16

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 10 32 29 16 10 3 0 43 27 31
2018 CH-03 7 21 43 14 7 7 0 31 23 14
2017 CH 20 17 31 23 10 0 0 36 33 30
2017 CH-02 25 12 38 12 12 0 0 37 25 16

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 0 16 6 19 59 0 0 16 78 32
2018 CH-03 0 0 7 14 79 0 0 0 93 14
2017 CH 0 10 20 14 56 0 0 10 70 30
2017 CH-02 0 12 25 14 49 0 0 12 63 16

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 38 25 13 6 0 0 19 77 8 32
2018 CH-03 21 36 7 7 0 0 29 80 10 14
2017 CH 46 20 3 3 3 0 24 87 9 30
2017 CH-02 49 18 0 0 0 0 32 100 0 16

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 22 22 38 9 9 0 0 44 19 32
2018 CH-03 14 29 36 7 14 0 0 43 21 14
2017 CH 36 30 17 11 3 0 3 68 14 30
2017 CH-02 43 37 6 8 0 0 6 85 8 16

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 9 28 44 13 6 0 0 38 19 32
2018 CH-03 14 21 57 7 0 0 0 36 7 14
2017 CH 26 26 21 26 0 0 0 53 26 30
2017 CH-02 25 37 26 12 0 0 0 62 12 16

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 13 34 34 9 9 0 0 47 19 32
2018 CH-03 7 29 50 0 14 0 0 36 14 14
2017 CH 20 50 14 10 7 0 0 69 17 30
2017 CH-02 25 49 14 6 6 0 0 74 12 16

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 19 47 22 9 3 0 0 66 13 32
2018 CH-03 14 43 36 7 0 0 0 57 7 14
2017 CH 36 30 17 10 7 0 0 66 17 30
2017 CH-02 37 31 14 18 0 0 0 68 18 16

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 44 31 16 3 6 0 0 75 9 32
2018 CH-03 14 43 21 7 14 0 0 57 21 14
2017 CH 40 33 3 17 7 0 0 73 24 30
2017 CH-02 31 49 0 20 0 0 0 80 20 16

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 53 22 16 9 0 0 0 75 9 32
2018 CH-03 36 36 21 7 0 0 0 71 7 14
2017 CH 43 26 20 7 3 0 0 69 11 30
2017 CH-02 31 31 25 8 6 0 0 62 14 16

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 69 6 6 9 3 0 6 80 13 32
2018 CH-03 57 7 14 14 0 0 7 69 15 14

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 66 22 3 3 0 3 3 93 3 32
2018 CH-03 79 7 0 7 0 7 0 92 8 14
2017 CH 66 13 7 4 3 0 7 85 8 30
2017 CH-02 62 18 6 8 0 0 6 85 8 16

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 47 31 13 9 0 0 0 78 9 32
2018 CH-03 57 14 14 14 0 0 0 71 14 14
2017 CH 40 23 17 11 7 0 3 65 18 30
2017 CH-02 31 25 31 8 6 0 0 55 14 16

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 38 38 19 3 3 0 0 75 6 32
2018 CH-03 43 21 29 7 0 0 0 64 7 14
2017 CH 60 10 13 3 7 0 7 74 11 30
2017 CH-02 55 12 18 0 8 0 6 72 8 16

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 53 16 3 0 0 0 28 96 0 32
2018 CH-03 43 21 7 0 0 0 29 90 0 14
2017 CH 53 13 0 4 0 3 26 94 6 30
2017 CH-02 55 12 0 8 0 6 18 90 10 16

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 72 19 0 3 0 0 6 97 3 32
2018 CH-03 64 21 0 7 0 0 7 92 8 14
2017 CH 66 13 7 3 0 0 10 88 4 30
2017 CH-02 68 18 8 6 0 0 0 86 6 16

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 53 13 16 9 6 0 3 68 16 32
2018 CH-03 50 21 14 7 0 0 7 77 8 14
2017 CH 60 13 10 11 0 0 7 78 11 30
2017 CH-02 43 18 12 20 0 0 6 66 21 16

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 56 28 9 3 0 0 3 87 3 32
2018 CH-03 50 43 7 0 0 0 0 93 0 14
2017 CH 63 20 14 0 0 0 3 86 0 30
2017 CH-02 62 25 14 0 0 0 0 86 0 16

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 6 22 28 34 9 0 0 28 44 32
2018 CH-03 7 7 36 36 14 0 0 14 50 14
2017 CH 3 36 44 7 10 0 0 40 17 30
2017 CH-02 6 43 32 6 12 0 0 49 18 16

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 16 19 50 13 3 0 0 16 34 32
2018 CH-03 21 7 71 0 0 0 0 0 29 14
2017 CH 13 13 34 33 7 0 0 40 26 30
2017 CH-02 12 12 26 43 6 0 0 49 25 16

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 3 38 44 6 3 6 0 43 10 32
2018 CH-03 0 29 57 7 7 0 0 29 14 14
2017 CH 7 37 26 17 0 13 0 50 19 30
2017 CH-02 12 32 37 12 0 6 0 47 13 16

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 3 28 25 28 13 3 0 32 42 32
2018 CH-03 7 29 21 14 21 7 0 38 38 14
2017 CH 13 36 21 23 7 0 0 50 30 30
2017 CH-02 12 43 26 12 6 0 0 55 18 16
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 28 31 22 3 16 0 0 28 72 32
2018 CH-03 14 36 14 7 29 0 0 14 86 14
2017 CH 17 36 33 7 3 3 0 17 83 30
2017 CH-02 18 31 37 8 6 0 0 18 82 16

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 CH 30 23
2018 CH-03 25 12
2017 CH 4 24
2017 CH-02 8 13

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CH 13 23
2018 CH-03 17 12
2017 CH 30 24
2017 CH-02 24 13

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CH 17 23
2018 CH-03 8 12
2017 CH 12 24
2017 CH-02 23 13

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 CH 61 23
2018 CH-03 75 12
2017 CH 50 24
2017 CH-02 53 13

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 CH 17 23
2018 CH-03 17 12
2017 CH 8 24
2017 CH-02 15 13

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 CH 30 23
2018 CH-03 42 12

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 CH 35 23
2018 CH-03 42 12
2017 CH 54 24
2017 CH-02 45 13

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 CH 9 35 17 17 9 13 23
2018 CH-03 8 50 8 0 17 17 12
2017 CH 17 55 12 8 0 8 24
2017 CH-02 23 55 8 0 0 15 13

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CH 36 64 22
2018 CH-03 27 73 11

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 4 13 26 17 39 0 0 17 57 23
2018 CH-03 0 8 25 25 42 0 0 8 67 12
2017 CH 4 26 29 8 8 8 17 40 22 24
2017 CH-02 0 40 30 8 0 0 23 51 10 13

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 0 17 4 17 52 0 9 19 76 23
2018 CH-03 0 17 0 25 58 0 0 17 83 12
2017 CH 4 17 22 21 21 4 12 25 49 24
2017 CH-02 0 8 32 30 23 0 8 8 57 13

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CH 26 19 10 19 0 10 16 61 26 31
2018 CH-03 23 8 8 31 0 8 23 44 44 13
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