2018 Public Service Employee Survey Results for Programs Branch

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Canada Border Services Agency 13 40 12 21 13 0 0 53 35 6271
2018 Headquarters 17 38 14 19 11 0 1 56 30 2243
2018 Programs Branch 11 37 17 20 14 0 0 49 35 352

Question 2. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 10 161032
2018 Canada Border Services Agency 35 40 12 8 5 0 0 76 13 6245
2018 Headquarters 36 39 12 9 4 0 0 75 13 2235
2018 Programs Branch 25 42 15 12 5 0 0 67 17 349

Question 3. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 38 8 6 3 0 0 84 9 160117
2018 Canada Border Services Agency 38 41 9 7 4 0 0 79 12 6198
2018 Headquarters 41 38 9 8 4 0 0 79 11 2223
2018 Programs Branch 30 47 8 9 5 0 0 77 15 350

Question 4. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Canada Border Services Agency 28 32 14 13 12 0 0 61 25 6258
2018 Headquarters 40 33 11 9 6 0 0 73 16 2238
2018 Programs Branch 40 33 10 10 6 0 1 74 17 347

Question 5. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Canada Border Services Agency 25 41 13 11 9 0 0 66 21 6227
2018 Headquarters 29 40 13 11 8 0 0 69 18 2230
2018 Programs Branch 21 39 15 17 8 0 0 60 25 349

Question 6. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Canada Border Services Agency 16 29 17 18 19 0 0 45 37 6254
2018 Headquarters 23 34 16 15 12 0 0 57 27 2239
2018 Programs Branch 19 32 19 18 11 0 0 51 30 348

Question 7. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Canada Border Services Agency 20 38 16 16 10 0 0 57 26 6267
2018 Headquarters 24 38 14 15 9 0 0 62 24 2244
2018 Programs Branch 17 34 17 22 11 0 0 50 32 351

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Canada Border Services Agency 30 41 13 10 7 0 0 71 16 6243
2018 Headquarters 40 41 10 6 4 0 0 80 10 2233
2018 Programs Branch 30 47 11 7 5 0 0 77 12 349

Question 9. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Canada Border Services Agency 17 32 16 17 18 0 0 49 35 6224
2018 Headquarters 26 34 15 15 11 0 0 59 26 2229
2018 Programs Branch 19 34 14 21 11 0 0 53 32 349

Question 10. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Canada Border Services Agency 44 37 10 6 3 0 0 81 9 6198
2018 Headquarters 46 35 10 5 3 0 0 82 8 2229
2018 Programs Branch 36 41 10 9 4 0 0 77 12 347

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Canada Border Services Agency 17 34 14 17 17 0 0 51 34 6220
2018 Headquarters 26 39 12 14 9 0 0 65 23 2229
2018 Programs Branch 22 40 11 19 8 0 0 61 28 346

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Canada Border Services Agency 20 31 17 15 17 0 0 51 32 6188
2018 Headquarters 28 36 15 10 10 0 0 64 20 2220
2018 Programs Branch 22 35 18 14 12 0 0 56 26 345

Question 13. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Canada Border Services Agency 20 32 19 16 13 0 0 51 29 6212
2018 Headquarters 26 34 16 14 9 0 0 61 23 2226
2018 Programs Branch 20 33 19 18 9 0 1 54 27 346

Question 14. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Canada Border Services Agency 31 41 14 9 5 0 0 72 14 6234
2018 Headquarters 33 39 13 10 5 0 0 72 14 2228
2018 Programs Branch 24 40 15 15 5 0 0 64 21 349

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Canada Border Services Agency 35 33 17 8 5 0 1 69 13 6264
2018 Headquarters 35 32 18 9 6 0 0 67 15 2244
2018 Programs Branch 38 32 20 6 4 0 0 70 10 351

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Canada Border Services Agency 19 31 31 13 5 1 1 19 50 6234
2018 Headquarters 19 32 30 12 6 0 1 18 51 2227
2018 Programs Branch 21 33 27 12 6 0 1 18 55 351

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Canada Border Services Agency 26 27 24 13 7 1 1 20 55 6218
2018 Headquarters 29 27 23 12 7 1 1 19 57 2228
2018 Programs Branch 30 28 21 12 7 1 1 19 59 350

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Canada Border Services Agency 28 27 24 11 6 2 2 18 57 6211
2018 Headquarters 32 28 23 9 5 1 2 15 62 2222
2018 Programs Branch 37 29 19 8 3 1 2 12 69 350

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Canada Border Services Agency 12 16 30 26 12 1 3 39 30 6196
2018 Headquarters 18 21 31 18 9 1 2 28 40 2216
2018 Programs Branch 25 26 26 14 7 0 1 22 51 350

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Canada Border Services Agency 34 26 22 10 6 1 1 16 62 6227
2018 Headquarters 32 27 22 10 6 1 2 17 61 2228
2018 Programs Branch 34 26 21 11 6 1 1 17 61 351

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Canada Border Services Agency 22 22 25 18 9 2 2 28 46 6199
2018 Headquarters 25 24 24 16 7 2 2 24 50 2218
2018 Programs Branch 22 19 27 22 9 1 1 31 42 350

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Canada Border Services Agency 27 26 27 11 6 1 2 17 55 6223
2018 Headquarters 27 26 28 10 6 1 2 16 55 2225
2018 Programs Branch 29 25 29 11 4 1 1 15 55 348
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Canada Border Services Agency 14 30 20 15 16 3 2 46 33 6235
2018 Headquarters 21 32 18 11 10 4 3 57 23 2234
2018 Programs Branch 20 31 21 9 10 6 4 56 21 345

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Canada Border Services Agency 28 30 12 15 14 1 0 58 29 6218
2018 Headquarters 38 29 11 12 10 1 0 68 22 2231
2018 Programs Branch 38 26 10 14 10 1 0 65 25 346

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 22 19 16 14 13 2 41 36 160747
2018 Canada Border Services Agency 8 17 17 20 30 7 2 27 54 6214
2018 Headquarters 12 20 19 17 19 11 3 37 41 2228
2018 Programs Branch 11 18 19 16 18 14 4 35 42 347

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Canada Border Services Agency 30 39 13 11 7 0 0 70 17 6218
2018 Headquarters 42 35 10 8 4 0 0 78 12 2231
2018 Programs Branch 44 36 7 7 5 0 0 80 12 347

Question 21. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Canada Border Services Agency 26 42 18 8 6 1 0 68 14 6222
2018 Headquarters 37 40 12 7 3 1 0 78 10 2234
2018 Programs Branch 36 41 11 9 3 0 0 77 12 348
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Canada Border Services Agency 28 33 15 13 11 0 0 61 24 6202
2018 Headquarters 36 35 13 9 7 0 0 71 16 2228
2018 Programs Branch 31 35 16 10 8 0 1 66 17 348

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Canada Border Services Agency 33 31 14 10 10 1 0 65 20 6189
2018 Headquarters 41 30 11 8 7 2 0 73 15 2221
2018 Programs Branch 39 31 11 10 7 1 0 71 18 348

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Canada Border Services Agency 30 33 13 12 10 0 0 64 22 6172
2018 Headquarters 38 34 10 10 7 0 0 73 17 2216
2018 Programs Branch 35 36 10 12 8 0 1 71 20 345

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Canada Border Services Agency 40 29 13 7 9 1 0 70 16 6185
2018 Headquarters 50 27 11 6 6 1 0 77 12 2220
2018 Programs Branch 45 26 14 8 8 0 0 71 15 346

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Canada Border Services Agency 35 28 14 11 11 0 0 64 22 6198
2018 Headquarters 45 27 12 9 8 0 0 71 17 2228
2018 Programs Branch 40 27 13 12 8 0 0 66 20 348
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 34 16 10 6 3 6 65 18 36684
2018 Canada Border Services Agency 18 31 18 17 11 1 4 52 29 1191
2018 Headquarters 22 30 18 13 10 1 7 56 25 535
2018 Programs Branch 15 34 18 21 6 2 4 52 29 65

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Canada Border Services Agency 15 26 19 16 19 5 0 43 37 6267
2018 Headquarters 20 29 19 15 12 5 0 51 29 2242
2018 Programs Branch 15 27 23 16 12 6 0 45 30 352

Question 30. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Canada Border Services Agency 12 22 17 20 27 1 0 35 48 6254
2018 Headquarters 16 25 17 18 21 2 0 42 40 2243
2018 Programs Branch 12 21 17 25 23 2 0 34 49 351

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Canada Border Services Agency 8 18 18 23 30 3 0 27 54 6238
2018 Headquarters 11 21 20 21 23 3 0 33 46 2232
2018 Programs Branch 8 17 18 31 24 2 0 26 56 349

Question 32. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Canada Border Services Agency 8 21 16 23 30 2 0 30 54 6257
2018 Headquarters 10 23 17 23 25 2 0 34 49 2241
2018 Programs Branch 8 20 14 26 31 1 0 28 58 352
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Canada Border Services Agency 14 36 21 17 12 1 0 50 29 6245
2018 Headquarters 16 39 20 15 9 1 0 56 24 2237
2018 Programs Branch 16 38 18 17 10 1 0 54 28 351

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Canada Border Services Agency 21 39 17 12 9 1 1 62 22 6253
2018 Headquarters 24 38 17 11 7 2 1 64 19 2239
2018 Programs Branch 22 36 20 11 7 2 2 60 19 352

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Canada Border Services Agency 17 34 23 13 12 1 0 51 25 6239
2018 Headquarters 21 36 22 12 8 1 0 58 20 2242
2018 Programs Branch 19 35 24 13 8 0 0 55 21 352

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Canada Border Services Agency 12 23 18 17 24 5 1 37 44 6250
2018 Headquarters 13 20 20 16 20 8 2 37 40 2240
2018 Programs Branch 10 18 20 18 20 11 2 33 44 350

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Canada Border Services Agency 9 22 18 22 28 1 0 32 50 6257
2018 Headquarters 12 26 17 21 23 1 0 38 44 2245
2018 Programs Branch 7 21 16 26 28 2 0 29 55 352

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Canada Border Services Agency 11 22 16 20 30 1 1 33 51 6250
2018 Headquarters 15 23 14 19 26 1 2 39 47 2240
2018 Programs Branch 14 21 10 23 29 1 1 36 53 352

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Canada Border Services Agency 10 28 25 17 17 2 0 39 35 6259
2018 Headquarters 14 34 24 14 11 3 0 49 26 2246
2018 Programs Branch 11 30 27 18 12 2 0 42 30 352

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Canada Border Services Agency 25 35 22 7 6 3 1 63 14 6243
2018 Headquarters 30 37 20 5 4 4 0 69 10 2234
2018 Programs Branch 25 36 24 7 4 5 0 64 11 350

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Canada Border Services Agency 23 38 19 11 8 2 0 62 19 6239
2018 Headquarters 28 41 15 9 5 2 0 70 15 2236
2018 Programs Branch 23 40 19 11 6 2 0 64 17 348

Question 42. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Canada Border Services Agency 25 37 17 11 10 0 0 61 21 6228
2018 Headquarters 31 37 16 9 6 1 0 69 15 2229
2018 Programs Branch 25 41 18 10 5 0 0 66 15 349

Question 43. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Canada Border Services Agency 16 27 22 18 18 0 0 43 35 6228
2018 Headquarters 17 25 21 19 17 1 0 43 36 2233
2018 Programs Branch 14 23 18 24 20 1 0 37 44 348

Question 44. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Canada Border Services Agency 15 28 20 19 18 0 0 44 37 6210
2018 Headquarters 18 28 19 18 15 0 0 47 34 2228
2018 Programs Branch 16 24 19 22 18 0 0 40 40 346

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Canada Border Services Agency 18 22 20 18 18 3 0 42 37 6239
2018 Headquarters 21 22 19 18 18 3 0 44 36 2238
2018 Programs Branch 17 22 18 19 21 2 1 40 42 350
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Public Service 27 39 35 161647
2018 Canada Border Services Agency 29 35 36 6277
2018 Headquarters 35 27 37 2245
2018 Programs Branch 35 24 41 351

Question 47. Please indicate your reason for leaving.

Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Public Service 17 33 30 6 8 6 43390
2018 Canada Border Services Agency 18 30 35 7 6 5 1824
2018 Headquarters 16 27 46 3 4 5 805
2018 Programs Branch 17 23 50 3 1 6 130
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 15 85 161503
2018 Canada Border Services Agency 22 78 6268
2018 Headquarters 17 83 2240
2018 Programs Branch 17 83 350

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22721
2018 Canada Border Services Agency 53 1360
2018 Headquarters 52 372
2018 Programs Branch 53 60

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 62 22735
2018 Canada Border Services Agency 68 1360
2018 Headquarters 64 372
2018 Programs Branch 65 60

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22696
2018 Canada Border Services Agency 9 1360
2018 Headquarters 10 372
2018 Programs Branch 7 60

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 5 22696
2018 Canada Border Services Agency 5 1360
2018 Headquarters 1 372
2018 Programs Branch 0 60

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 6 22696
2018 Canada Border Services Agency 4 1360
2018 Headquarters 5 372

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22712
2018 Canada Border Services Agency 19 1360
2018 Headquarters 4 372

Question 49g. From whom did you experience harassment on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 4 22694
2018 Canada Border Services Agency 3 1360
2018 Headquarters 4 372

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22709
2018 Canada Border Services Agency 42 1361
2018 Headquarters 33 374
2018 Programs Branch 30 60

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22697
2018 Canada Border Services Agency 39 1361
2018 Headquarters 40 374
2018 Programs Branch 54 60

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization
(%)		 Total responses
2018 Public Service 46 22698
2018 Canada Border Services Agency 50 1361
2018 Headquarters 51 374
2018 Programs Branch 57 60

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization
(%)		 Total responses
2018 Public Service 41 22706
2018 Canada Border Services Agency 42 1361
2018 Headquarters 40 374
2018 Programs Branch 47 60

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Organization
(%)		 Total responses
2018 Public Service 33 22690
2018 Canada Border Services Agency 35 1361
2018 Headquarters 35 374
2018 Programs Branch 39 60

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization
(%)		 Total responses
2018 Public Service 56 22722
2018 Canada Border Services Agency 55 1361
2018 Headquarters 45 374
2018 Programs Branch 46 60

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization
(%)		 Total responses
2018 Public Service 36 22699
2018 Canada Border Services Agency 40 1361
2018 Headquarters 33 374
2018 Programs Branch 42 60

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization
(%)		 Total responses
2018 Public Service 2 22678
2018 Canada Border Services Agency 3 1361
2018 Programs Branch 0 60

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22693
2018 Canada Border Services Agency 11 1361
2018 Headquarters 8 374
2018 Programs Branch 0 60

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization
(%)		 Total responses
2018 Public Service 13 22689
2018 Canada Border Services Agency 12 1361
2018 Headquarters 8 374

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization
(%)		 Total responses
2018 Public Service 48 22704
2018 Canada Border Services Agency 57 1361
2018 Headquarters 50 374
2018 Programs Branch 48 60

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22702
2018 Canada Border Services Agency 29 1361
2018 Headquarters 25 374
2018 Programs Branch 34 60

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 15 22687
2018 Canada Border Services Agency 15 1361
2018 Headquarters 13 374

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22718
2018 Canada Border Services Agency 50 1366
2018 Headquarters 59 374
2018 Programs Branch 54 60

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22701
2018 Canada Border Services Agency 27 1366
2018 Headquarters 26 374
2018 Programs Branch 25 60

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22688
2018 Canada Border Services Agency 6 1366
2018 Headquarters 7 374
2018 Programs Branch 9 60

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 20 22699
2018 Canada Border Services Agency 23 1366
2018 Headquarters 17 374
2018 Programs Branch 9 60

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22689
2018 Canada Border Services Agency 9 1366
2018 Headquarters 9 374
2018 Programs Branch 12 60

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 22692
2018 Canada Border Services Agency 12 1366
2018 Headquarters 7 374

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 14 22692
2018 Canada Border Services Agency 14 1366
2018 Headquarters 14 374
2018 Programs Branch 17 60

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 11 22688
2018 Canada Border Services Agency 11 1366
2018 Headquarters 11 374
2018 Programs Branch 15 60

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22709
2018 Canada Border Services Agency 28 1366
2018 Headquarters 23 374
2018 Programs Branch 25 60

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21200
2018 Canada Border Services Agency 9 1206
2018 Headquarters 10 350
2018 Programs Branch 12 60

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 19 21197
2018 Canada Border Services Agency 14 1206
2018 Headquarters 17 350
2018 Programs Branch 19 60

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21191
2018 Canada Border Services Agency 9 1206
2018 Headquarters 9 350
2018 Programs Branch 13 60

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 21189
2018 Canada Border Services Agency 6 1206
2018 Headquarters 6 350

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21189
2018 Canada Border Services Agency 8 1206
2018 Headquarters 11 350
2018 Programs Branch 13 60

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Canada Border Services Agency 8 1206
2018 Headquarters 13 350
2018 Programs Branch 9 60

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21188
2018 Canada Border Services Agency 7 1206
2018 Headquarters 14 350
2018 Programs Branch 17 60

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21193
2018 Canada Border Services Agency 11 1206
2018 Headquarters 11 350
2018 Programs Branch 13 60

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 12 21192
2018 Canada Border Services Agency 9 1206
2018 Headquarters 12 350
2018 Programs Branch 8 60

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 30 21199
2018 Canada Border Services Agency 37 1206
2018 Headquarters 32 350
2018 Programs Branch 23 60

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Canada Border Services Agency 9 1206
2018 Headquarters 10 350
2018 Programs Branch 9 60

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 47 21214
2018 Canada Border Services Agency 49 1206
2018 Headquarters 46 350
2018 Programs Branch 48 60

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 21187
2018 Canada Border Services Agency 2 1206
2018 Headquarters 2 350

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 56 21220
2018 Canada Border Services Agency 64 1206
2018 Headquarters 59 350
2018 Programs Branch 63 60

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 21191
2018 Canada Border Services Agency 4 1206
2018 Headquarters 5 350

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 21192
2018 Canada Border Services Agency 12 1206
2018 Headquarters 8 350

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Canada Border Services Agency 10 17 24 13 18 15 4 33 38 6252
2018 Headquarters 11 16 24 10 11 21 6 38 30 2239
2018 Programs Branch 9 15 22 9 10 27 7 37 29 351

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Canada Border Services Agency 16 28 22 13 14 6 1 47 30 6254
2018 Headquarters 19 28 23 11 9 9 1 52 22 2241
2018 Programs Branch 15 26 26 13 9 11 1 47 24 353
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 8 92 161188
2018 Canada Border Services Agency 14 86 6253
2018 Headquarters 10 90 2239
2018 Programs Branch 10 90 350

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 36 11806
2018 Canada Border Services Agency 35 851
2018 Headquarters 31 218
2018 Programs Branch 37 35

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 77 11826
2018 Canada Border Services Agency 79 851
2018 Headquarters 80 218
2018 Programs Branch 84 35

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Canada Border Services Agency 3 851
2018 Headquarters 6 218

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Canada Border Services Agency 3 851
2018 Programs Branch 0 35

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11798
2018 Canada Border Services Agency 5 851
2018 Headquarters 5 218

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11802
2018 Canada Border Services Agency 14 851
2018 Headquarters 3 218
2018 Programs Branch 0 35

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11798
2018 Canada Border Services Agency 10 851
2018 Headquarters 13 218

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Organization
(%)		 Total responses
2018 Public Service 25 11790
2018 Canada Border Services Agency 26 847
2018 Headquarters 30 215
2018 Programs Branch 33 35

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization
(%)		 Total responses
2018 Public Service 20 11790
2018 Canada Border Services Agency 18 847
2018 Headquarters 19 215
2018 Programs Branch 24 35

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11786
2018 Canada Border Services Agency 17 847
2018 Headquarters 18 215
2018 Programs Branch 14 35

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11784
2018 Canada Border Services Agency 6 847
2018 Headquarters 6 215

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Organization
(%)		 Total responses
2018 Public Service 26 11787
2018 Canada Border Services Agency 20 847
2018 Headquarters 21 215
2018 Programs Branch 21 35

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11792
2018 Canada Border Services Agency 37 847
2018 Headquarters 40 215
2018 Programs Branch 47 35

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11783
2018 Canada Border Services Agency 4 847
2018 Headquarters 5 215

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11782
2018 Canada Border Services Agency 2 847
2018 Programs Branch 0 35

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11785
2018 Canada Border Services Agency 10 847
2018 Headquarters 8 215

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11787
2018 Canada Border Services Agency 24 847
2018 Headquarters 20 215
2018 Programs Branch 17 35

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2018 Public Service 1 11782
2018 Canada Border Services Agency 1 847
2018 Headquarters 0 215
2018 Programs Branch 0 35

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization
(%)		 Total responses
2018 Public Service 17 11791
2018 Canada Border Services Agency 20 847
2018 Headquarters 18 215
2018 Programs Branch 28 35

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2018 Public Service 0 11783
2018 Programs Branch 0 35

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 19 11797
2018 Canada Border Services Agency 14 847
2018 Headquarters 18 215
2018 Programs Branch 17 35

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11822
2018 Canada Border Services Agency 31 850
2018 Headquarters 27 217
2018 Programs Branch 37 35

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11810
2018 Canada Border Services Agency 16 850
2018 Headquarters 13 217

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11809
2018 Canada Border Services Agency 4 850
2018 Headquarters 2 217
2018 Programs Branch 0 35

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 17 11817
2018 Canada Border Services Agency 21 850
2018 Headquarters 16 217
2018 Programs Branch 13 35

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11805
2018 Canada Border Services Agency 3 850
2018 Headquarters 5 217

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11807
2018 Canada Border Services Agency 10 850
2018 Headquarters 5 217

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11806
2018 Canada Border Services Agency 9 850
2018 Headquarters 6 217

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11808
2018 Canada Border Services Agency 8 850
2018 Headquarters 9 217

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 49 11821
2018 Canada Border Services Agency 48 850
2018 Headquarters 55 217
2018 Programs Branch 56 35

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11053
2018 Canada Border Services Agency 5 764
2018 Headquarters 3 206

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11052
2018 Canada Border Services Agency 10 764
2018 Headquarters 10 206

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11049
2018 Canada Border Services Agency 3 764
2018 Programs Branch 0 34

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Canada Border Services Agency 3 764
2018 Programs Branch 0 34

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11051
2018 Canada Border Services Agency 2 764

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11049
2018 Canada Border Services Agency 2 764

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11051
2018 Canada Border Services Agency 4 764
2018 Headquarters 10 206
2018 Programs Branch 18 34

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11053
2018 Canada Border Services Agency 10 764
2018 Headquarters 11 206
2018 Programs Branch 16 34

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11055
2018 Canada Border Services Agency 8 764
2018 Headquarters 10 206

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 27 11058
2018 Canada Border Services Agency 30 764
2018 Headquarters 30 206
2018 Programs Branch 29 34

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11054
2018 Canada Border Services Agency 9 764
2018 Headquarters 13 206
2018 Programs Branch 19 34

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 45 11069
2018 Canada Border Services Agency 45 764
2018 Headquarters 49 206
2018 Programs Branch 48 34

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Canada Border Services Agency 3 764
2018 Headquarters 3 206

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 64 11072
2018 Canada Border Services Agency 69 764
2018 Headquarters 67 206
2018 Programs Branch 78 34

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11051
2018 Canada Border Services Agency 5 764
2018 Headquarters 2 206

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11050
2018 Canada Border Services Agency 14 764
2018 Headquarters 14 206

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Canada Border Services Agency 12 18 29 8 11 20 4 38 24 6243
2018 Headquarters 12 17 28 5 7 26 5 42 17 2235
2018 Programs Branch 10 13 29 5 6 33 6 36 17 350

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Canada Border Services Agency 18 28 26 9 10 8 1 50 21 6237
2018 Headquarters 20 28 25 7 7 12 1 55 16 2236
2018 Programs Branch 15 26 30 7 6 14 1 49 15 351
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Canada Border Services Agency 24 26 21 13 16 0 1 51 29 6251
2018 Headquarters 21 22 22 15 20 0 1 43 35 2240
2018 Programs Branch 22 21 20 15 21 0 1 43 37 353

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Canada Border Services Agency 17 27 26 17 13 0 0 44 29 6245
2018 Headquarters 16 25 27 17 14 0 0 41 31 2236
2018 Programs Branch 16 29 25 14 15 0 0 46 29 352

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Canada Border Services Agency 24 29 22 12 9 0 3 55 22 6188
2018 Headquarters 18 27 25 17 13 0 1 45 30 2226
2018 Programs Branch 15 23 25 21 15 0 0 38 36 351

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Canada Border Services Agency 12 16 22 20 28 0 1 29 49 6231
2018 Headquarters 13 19 25 20 22 0 1 32 42 2233
2018 Programs Branch 14 20 29 18 19 0 0 34 37 350

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Canada Border Services Agency 40 25 16 7 7 0 6 68 15 6230
2018 Headquarters 44 23 15 6 5 1 6 72 12 2228
2018 Programs Branch 49 21 13 3 4 1 9 78 8 350

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Canada Border Services Agency 21 24 23 14 17 0 1 46 31 6230
2018 Headquarters 26 27 22 12 11 0 1 54 24 2233
2018 Programs Branch 29 24 21 12 13 0 1 54 26 351

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Canada Border Services Agency 17 31 26 15 10 1 1 49 25 6243
2018 Headquarters 20 32 25 12 9 0 1 53 22 2235
2018 Programs Branch 17 34 26 13 10 0 0 52 23 352

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Canada Border Services Agency 14 27 26 18 14 0 1 42 32 6242
2018 Headquarters 14 26 26 19 13 0 1 41 32 2235
2018 Programs Branch 11 26 26 21 16 0 1 37 37 351

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Canada Border Services Agency 20 27 24 16 13 0 1 47 29 6235
2018 Headquarters 20 27 24 16 13 0 1 47 29 2233
2018 Programs Branch 17 21 23 22 16 0 1 39 38 350

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Canada Border Services Agency 22 28 23 15 11 0 1 51 26 6213
2018 Headquarters 26 31 22 12 8 0 1 57 20 2231
2018 Programs Branch 25 30 23 12 8 0 2 56 20 350

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Canada Border Services Agency 41 26 16 8 7 0 1 68 15 6209
2018 Headquarters 48 25 14 6 5 0 2 74 11 2234
2018 Programs Branch 52 23 10 9 3 0 2 77 13 351

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Canada Border Services Agency 56 18 10 5 6 1 4 78 11 6216
2018 Headquarters 64 16 9 3 3 1 4 85 6 2228
2018 Programs Branch 69 13 7 3 3 1 5 87 6 351

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Canada Border Services Agency 53 18 11 6 8 1 3 74 15 6235
2018 Headquarters 60 16 9 5 6 1 3 80 11 2232
2018 Programs Branch 61 15 9 6 5 2 3 80 11 350

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Canada Border Services Agency 43 32 14 6 4 0 1 76 10 6236
2018 Headquarters 50 28 12 5 4 0 1 79 9 2230
2018 Programs Branch 50 25 11 6 6 0 2 76 12 349

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Canada Border Services Agency 41 24 16 10 9 0 1 65 19 6212
2018 Headquarters 48 23 14 8 7 0 1 71 15 2225
2018 Programs Branch 48 20 14 8 8 0 2 69 16 348

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Canada Border Services Agency 49 12 6 2 2 0 29 86 6 6178
2018 Headquarters 51 14 6 2 1 0 25 87 5 2217
2018 Programs Branch 51 11 4 4 1 0 28 87 7 347

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Canada Border Services Agency 53 24 11 4 2 0 4 82 7 6194
2018 Headquarters 65 18 8 2 1 0 6 89 3 2216
2018 Programs Branch 68 17 8 1 1 0 5 90 2 347

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Canada Border Services Agency 67 17 6 3 4 0 3 87 7 6225
2018 Headquarters 68 15 7 3 3 1 3 87 6 2228
2018 Programs Branch 67 18 7 2 3 1 3 88 5 350

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Canada Border Services Agency 46 29 15 5 3 0 2 77 8 6220
2018 Headquarters 50 27 13 5 3 0 3 79 8 2221
2018 Programs Branch 45 32 13 5 3 0 2 78 8 349

Question 63. Overall, my level of work-related stress is…
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Canada Border Services Agency 10 28 38 16 7 0 0 39 23 6279
2018 Headquarters 11 28 38 15 6 0 0 40 22 2249
2018 Programs Branch 10 27 41 16 6 0 0 38 22 353

Question 64. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Canada Border Services Agency 13 22 39 18 8 0 0 26 36 6196
2018 Headquarters 12 21 38 19 9 0 0 28 33 2229
2018 Programs Branch 13 18 42 19 8 0 0 27 31 350

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Canada Border Services Agency 22 41 18 10 7 1 0 64 18 6251
2018 Headquarters 24 41 18 8 5 2 0 67 14 2241
2018 Programs Branch 18 40 22 10 6 3 0 60 17 351

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Canada Border Services Agency 13 29 18 20 19 1 0 42 40 6254
2018 Headquarters 16 31 20 17 14 2 0 48 32 2246
2018 Programs Branch 12 31 21 20 13 2 0 44 35 350
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Canada Border Services Agency 35 28 17 8 8 3 1 36 64 6275
2018 Headquarters 32 23 19 12 12 1 1 33 67 2252
2018 Programs Branch 34 21 20 11 12 2 1 35 65 353

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109172
2018 Canada Border Services Agency 20 3858
2018 Headquarters 18 1462
2018 Programs Branch 16 226

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 35 109188
2018 Canada Border Services Agency 30 3858
2018 Headquarters 33 1462
2018 Programs Branch 33 226

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109138
2018 Canada Border Services Agency 26 3858
2018 Headquarters 18 1462
2018 Programs Branch 16 226

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2018 Public Service 44 109210
2018 Canada Border Services Agency 52 3858
2018 Headquarters 61 1462
2018 Programs Branch 59 226

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2018 Public Service 7 109103
2018 Canada Border Services Agency 7 3858
2018 Headquarters 6 1462
2018 Programs Branch 8 226

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Organization
(%)		 Total responses
2018 Public Service 33 109160
2018 Canada Border Services Agency 30 3858
2018 Headquarters 35 1462
2018 Programs Branch 41 226

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Organization
(%)		 Total responses
2018 Public Service 34 109157
2018 Canada Border Services Agency 25 3858
2018 Headquarters 26 1462
2018 Programs Branch 24 226

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Public Service 6 41 19 11 5 19 104045
2018 Canada Border Services Agency 8 49 18 10 4 12 3586
2018 Headquarters 7 43 18 12 4 17 1370
2018 Programs Branch 6 44 22 9 5 14 211

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 35 65 108456
2018 Canada Border Services Agency 43 57 3815
2018 Headquarters 25 75 1454
2018 Programs Branch 24 76 223

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Canada Border Services Agency 10 22 18 17 25 2 7 34 46 3837
2018 Headquarters 7 17 15 19 35 1 5 26 58 1463
2018 Programs Branch 7 9 13 24 40 2 5 17 69 226

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Canada Border Services Agency 6 15 18 15 28 3 15 26 52 3835
2018 Headquarters 4 11 14 16 38 3 14 18 65 1457
2018 Programs Branch 4 8 16 18 37 2 15 15 66 226

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Canada Border Services Agency 48 14 11 8 10 1 8 68 19 6239
2018 Headquarters 37 14 15 12 14 1 8 55 28 2236
2018 Programs Branch 38 15 11 11 14 1 9 60 28 352
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