2018 Public Service Employee Survey Results for Infrastructure Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 42 13 24 5 0 0 58 29 40
2018 Does not provide services to public 24 45 12 14 4 1 0 70 18 270
2017 Provides services to public 24 38 16 16 6 0 0 61 22 48
2017 Does not provide services to public 35 33 12 13 6 0 1 68 19 263
2014 Provides services to public 26 41 22 5 5 0 0 67 11 38
2014 Does not provide services to public 39 40 9 8 2 1 1 80 10 264
2011 Provides services to public 25 48 12 7 2 0 7 78 10 44
2011 Does not provide services to public 36 41 14 6 2 0 1 78 8 260
2008 Provides services to public 30 38 11 14 5 0 3 69 19 37
2008 Does not provide services to public 31 38 14 9 5 1 2 71 15 162

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 31 11 9 3 0 0 77 12 40
2018 Does not provide services to public 39 40 11 6 4 0 0 79 10 269
2017 Provides services to public 37 51 6 6 0 0 0 88 6 47
2017 Does not provide services to public 36 43 9 8 5 0 0 79 13 264
2014 Provides services to public 23 45 19 7 5 0 0 68 13 38
2014 Does not provide services to public 37 39 14 5 6 0 0 75 11 264
2011 Provides services to public 34 46 7 7 7 0 0 80 14 44
2011 Does not provide services to public 32 46 9 10 4 0 0 78 13 260
2008 Provides services to public 49 24 8 14 5 0 0 73 19 37
2008 Does not provide services to public 27 44 16 10 3 0 0 71 13 162

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 34 8 9 2 0 0 81 11 40
2018 Does not provide services to public 44 43 7 5 2 0 0 87 7 267
2017 Provides services to public 61 29 6 2 2 0 0 90 4 47
2017 Does not provide services to public 43 40 5 9 3 0 0 83 12 263
2014 Provides services to public 35 37 18 5 5 0 0 72 10 38
2014 Does not provide services to public 43 41 6 8 3 0 0 83 11 263
2011 Provides services to public 43 30 9 9 7 2 0 75 16 44
2011 Does not provide services to public 34 46 11 5 5 0 0 80 9 260
2008 Provides services to public 43 38 11 5 3 0 0 81 8 37
2008 Does not provide services to public 35 48 8 4 4 0 0 83 9 162

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 52 13 3 2 0 0 82 5 40
2018 Does not provide services to public 38 31 11 14 5 0 0 70 19 268
2017 Provides services to public 32 39 13 10 6 0 0 71 16 47
2017 Does not provide services to public 41 32 8 14 5 0 0 73 19 264
2014 Provides services to public 32 42 10 10 5 0 0 75 16 38
2014 Does not provide services to public 42 33 8 10 5 1 0 76 16 263
2011 Provides services to public 43 25 11 16 5 0 0 68 21 44
2011 Does not provide services to public 48 37 7 5 2 0 0 85 8 259

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 53 2 12 4 0 0 81 17 40
2018 Does not provide services to public 36 38 10 9 7 0 0 74 16 267
2017 Provides services to public 28 56 10 4 2 0 0 84 6 48
2017 Does not provide services to public 36 41 10 7 6 0 0 77 13 264
2014 Provides services to public 20 52 13 7 8 0 0 72 15 38
2014 Does not provide services to public 32 45 10 7 6 0 0 77 13 264
2011 Provides services to public 25 60 7 2 5 2 0 86 7 44
2011 Does not provide services to public 34 40 13 8 5 0 0 75 13 259
2008 Provides services to public 32 43 11 8 5 0 0 76 14 37
2008 Does not provide services to public 22 48 10 12 7 0 0 70 19 162

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 38 20 17 5 0 0 58 21 40
2018 Does not provide services to public 35 33 13 13 5 1 0 69 18 269
2017 Provides services to public 21 38 11 20 8 0 2 60 29 48
2017 Does not provide services to public 30 35 15 10 9 0 0 65 20 264
2014 Provides services to public 20 50 19 2 8 0 0 70 10 38
2014 Does not provide services to public 33 38 14 8 6 0 0 71 14 263
2011 Provides services to public 29 27 18 21 4 0 0 57 25 44
2011 Does not provide services to public 34 36 14 10 5 0 0 71 15 260

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 53 7 14 10 0 0 70 23 40
2018 Does not provide services to public 26 41 13 13 7 0 0 67 19 269
2017 Provides services to public 23 46 7 20 4 0 0 69 24 48
2017 Does not provide services to public 25 40 15 15 6 0 0 65 21 264

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 52 2 8 0 0 0 90 8 40
2018 Does not provide services to public 53 36 5 3 1 0 0 90 5 268
2017 Provides services to public 42 45 6 2 4 0 0 88 6 47
2017 Does not provide services to public 47 38 7 5 1 0 1 87 6 264
2014 Provides services to public 41 37 18 0 5 0 0 78 5 38
2014 Does not provide services to public 49 36 10 3 2 0 0 85 4 264
2011 Provides services to public 37 50 7 5 2 0 0 86 7 44
2011 Does not provide services to public 48 40 6 3 3 1 0 88 5 260
2008 Provides services to public 51 32 8 5 3 0 0 84 8 37
2008 Does not provide services to public 45 32 9 7 7 0 0 77 14 162

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 41 13 19 5 0 0 62 24 40
2018 Does not provide services to public 36 35 10 12 6 0 0 71 18 269
2017 Provides services to public 20 40 21 10 8 0 0 61 18 48
2017 Does not provide services to public 33 39 10 8 9 0 0 72 18 263

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 39 7 5 4 0 0 84 9 40
2018 Does not provide services to public 49 33 11 4 3 0 0 82 7 267
2017 Provides services to public 50 48 0 2 0 0 0 98 2 48
2017 Does not provide services to public 48 38 8 4 2 0 0 86 6 264
2014 Provides services to public 56 29 12 0 2 0 0 86 2 38
2014 Does not provide services to public 57 29 10 2 2 0 0 86 4 264
2011 Provides services to public 56 37 4 3 0 0 0 93 3 44
2011 Does not provide services to public 51 38 6 2 2 0 0 90 4 260

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 40 12 22 3 0 0 63 25 40
2018 Does not provide services to public 37 35 11 11 6 0 0 73 16 267
2017 Provides services to public 30 41 12 12 4 0 0 72 16 48
2017 Does not provide services to public 38 39 11 8 5 0 0 77 12 264
2014 Provides services to public 28 42 15 8 8 0 0 69 16 38
2014 Does not provide services to public 33 43 11 9 3 1 0 76 13 264
2011 Provides services to public 41 37 13 5 4 0 0 77 9 44
2011 Does not provide services to public 38 41 9 8 4 0 0 79 12 260

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 37 23 10 0 0 0 67 10 40
2018 Does not provide services to public 36 29 16 11 7 1 0 65 18 267
2017 Provides services to public 26 48 9 14 4 0 0 73 18 48
2017 Does not provide services to public 39 35 13 7 6 0 0 74 13 264
2014 Provides services to public 23 47 15 7 8 0 0 69 15 38
2014 Does not provide services to public 38 39 11 8 4 0 0 77 12 264

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 40 28 9 5 0 0 58 14 40
2018 Does not provide services to public 33 29 20 10 6 1 1 63 17 268
2017 Provides services to public 31 47 6 8 8 0 0 78 16 48
2017 Does not provide services to public 38 34 13 9 6 0 0 72 15 264
2014 Provides services to public 30 45 15 5 5 0 0 75 10 38
2014 Does not provide services to public 41 40 11 5 3 0 0 81 8 263
2011 Provides services to public 33 44 13 2 7 0 0 78 9 44
2011 Does not provide services to public 43 38 11 4 3 1 0 82 7 260

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 33 14 12 0 0 0 73 12 40
2018 Does not provide services to public 38 36 11 9 5 0 0 74 15 269
2017 Provides services to public 36 46 13 6 0 0 0 81 6 48
2017 Does not provide services to public 37 39 12 8 4 0 0 76 12 263
2014 Provides services to public 22 53 15 5 5 0 0 75 10 38
2014 Does not provide services to public 40 40 12 4 3 0 0 80 8 264
2011 Provides services to public 39 43 9 5 2 0 2 84 7 44
2011 Does not provide services to public 43 41 9 5 2 0 0 84 7 259
2008 Provides services to public 46 32 16 0 5 0 0 78 5 37
2008 Does not provide services to public 32 43 10 8 6 0 0 75 14 162

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 43 22 8 5 0 0 65 13 40
2018 Does not provide services to public 26 26 23 13 13 0 0 51 26 271
2017 Provides services to public 21 35 30 12 2 0 0 57 14 48
2017 Does not provide services to public 29 35 20 8 8 0 0 64 16 264
2014 Provides services to public 28 33 26 7 6 0 0 61 13 38
2014 Does not provide services to public 39 29 15 10 6 0 0 69 16 264
2011 Provides services to public 20 40 16 16 5 2 0 62 21 44
2011 Does not provide services to public 36 39 17 5 3 0 0 75 8 258
2008 Provides services to public 35 35 8 22 0 0 0 70 22 37
2008 Does not provide services to public 33 38 14 9 6 0 1 71 14 162

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 44 17 16 4 0 0 21 62 40
2018 Does not provide services to public 12 32 35 15 5 0 1 21 44 267
2017 Provides services to public 16 21 36 21 4 0 2 26 37 48
2017 Does not provide services to public 13 24 37 16 5 1 4 22 39 263
2014 Provides services to public 2 35 45 7 8 3 0 15 38 38
2014 Does not provide services to public 13 18 40 20 7 1 1 28 31 264
2011 Provides services to public 16 28 33 16 5 0 2 21 45 43
2011 Does not provide services to public 6 19 45 19 9 0 1 29 26 259
2008 Provides services to public 16 19 49 5 8 0 3 14 36 37
2008 Does not provide services to public 16 25 35 16 4 1 4 21 43 162

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 37 17 13 8 2 2 22 61 40
2018 Does not provide services to public 17 32 25 13 8 3 1 22 51 268
2017 Provides services to public 20 24 22 17 10 4 2 29 47 48
2017 Does not provide services to public 12 26 29 15 11 2 5 28 41 263
2014 Provides services to public 2 29 30 20 13 3 3 35 33 38
2014 Does not provide services to public 9 14 35 23 15 2 2 40 24 264
2011 Provides services to public 2 14 46 23 9 2 2 34 18 43
2011 Does not provide services to public 4 13 26 30 21 4 3 55 18 260
2008 Provides services to public 11 22 27 27 11 0 3 39 33 37
2008 Does not provide services to public 10 25 30 17 15 1 2 33 36 162

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 18 35 15 6 3 0 21 43 39
2018 Does not provide services to public 11 23 36 19 9 3 1 28 34 268
2017 Provides services to public 14 19 45 22 0 0 0 22 33 48
2017 Does not provide services to public 13 23 30 20 9 0 5 31 38 263
2014 Provides services to public 13 34 33 15 5 0 0 20 47 38
2014 Does not provide services to public 17 29 33 11 8 1 1 20 46 264
2011 Provides services to public 16 16 38 19 9 0 2 28 33 43
2011 Does not provide services to public 8 19 31 27 11 2 2 40 28 260
2008 Provides services to public 19 17 39 19 3 0 3 23 37 36
2008 Does not provide services to public 14 16 35 19 9 3 5 30 32 162

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 24 41 13 6 0 0 19 40 38
2018 Does not provide services to public 17 28 33 15 6 1 1 21 46 268
2017 Provides services to public 16 24 29 23 7 0 0 30 41 47
2017 Does not provide services to public 11 28 29 17 11 0 4 29 41 259
2014 Provides services to public 10 29 36 15 10 0 0 25 39 38
2014 Does not provide services to public 10 20 36 24 8 1 1 33 30 261
2011 Provides services to public 10 16 44 16 9 2 2 27 27 43
2011 Does not provide services to public 4 11 45 27 10 1 1 38 16 259
2008 Provides services to public 16 14 43 16 8 0 3 25 31 37
2008 Does not provide services to public 6 24 32 27 8 1 2 36 31 162

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 38 16 17 3 2 5 22 61 40
2018 Does not provide services to public 21 27 29 13 7 2 2 21 50 267
2017 Provides services to public 30 23 29 12 6 0 0 18 52 48
2017 Does not provide services to public 18 22 26 18 8 2 6 28 44 262
2014 Provides services to public 18 31 23 15 10 3 0 25 51 38
2014 Does not provide services to public 14 21 30 22 11 1 2 33 35 263
2011 Provides services to public 18 23 34 16 7 0 2 23 42 44
2011 Does not provide services to public 5 15 33 27 14 2 3 43 22 260
2008 Provides services to public 14 22 24 30 8 0 3 39 36 37
2008 Does not provide services to public 12 19 32 19 11 2 4 32 34 161

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 33 15 6 2 2 0 9 76 39
2018 Does not provide services to public 30 30 23 8 4 2 4 13 63 266
2017 Provides services to public 33 37 16 10 4 0 0 14 69 48
2017 Does not provide services to public 28 26 22 10 7 2 6 18 58 262
2014 Provides services to public 8 16 38 31 5 3 0 36 25 38
2014 Does not provide services to public 7 19 29 22 16 2 5 41 28 263
2011 Provides services to public 9 19 29 28 7 5 5 38 30 43
2011 Does not provide services to public 5 15 26 29 19 2 4 51 21 260
2008 Provides services to public 14 27 32 19 5 0 3 25 42 37
2008 Does not provide services to public 19 31 22 18 5 1 4 24 53 162

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 25 19 23 11 2 0 35 46 40
2018 Does not provide services to public 10 29 34 17 6 2 2 24 41 267
2017 Provides services to public 21 25 28 22 2 2 0 24 47 48
2017 Does not provide services to public 11 21 37 19 6 2 5 26 35 262
2014 Provides services to public 21 13 46 13 5 3 0 18 35 38
2014 Does not provide services to public 14 19 36 18 10 2 1 28 35 264
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 39 15 16 3 2 6 63 20 40
2018 Does not provide services to public 26 32 14 9 5 7 6 67 16 270
2017 Provides services to public 35 14 14 18 6 5 8 57 27 48
2017 Does not provide services to public 31 27 15 7 6 7 7 67 15 263
2014 Provides services to public 23 24 28 10 8 5 2 51 19 38
2014 Does not provide services to public 39 27 10 10 4 3 6 73 16 264

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 32 9 14 5 0 0 72 19 40
2018 Does not provide services to public 51 27 8 8 4 1 0 79 13 270
2017 Provides services to public 38 36 14 10 2 0 0 74 12 48
2017 Does not provide services to public 50 33 7 6 2 1 0 84 9 264
2014 Provides services to public 33 49 12 0 5 0 0 82 5 38
2014 Does not provide services to public 48 28 9 9 5 0 1 77 14 264

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 17 16 14 19 16 3 39 42 40
2018 Does not provide services to public 15 26 15 14 6 17 6 53 27 269
2017 Provides services to public 8 28 22 2 16 22 2 48 23 48
2017 Does not provide services to public 15 22 19 13 6 21 4 50 25 264
2014 Provides services to public 13 28 28 8 13 10 0 45 23 38
2014 Does not provide services to public 16 24 19 14 8 14 5 50 27 265

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 45 10 2 0 0 0 88 2 40
2018 Does not provide services to public 57 29 5 7 2 0 0 86 9 267
2017 Provides services to public 48 36 5 9 2 0 0 85 11 47
2017 Does not provide services to public 50 35 6 6 2 0 0 86 8 264
2014 Provides services to public 33 49 10 3 5 0 0 82 8 38
2014 Does not provide services to public 55 31 7 5 1 0 0 87 7 265

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 40 18 2 0 0 0 80 2 40
2018 Does not provide services to public 48 35 6 6 4 1 0 84 10 269
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 20 18 17 2 0 0 63 19 40
2018 Does not provide services to public 40 31 10 10 7 1 0 72 18 270
2017 Provides services to public 45 30 7 8 10 0 0 75 18 48
2017 Does not provide services to public 38 38 9 7 6 1 0 77 14 264
2014 Provides services to public 38 40 12 5 3 0 3 79 8 38
2014 Does not provide services to public 42 35 11 7 3 2 0 79 10 265
2011 Provides services to public 34 41 13 7 4 0 0 75 11 44
2011 Does not provide services to public 38 34 10 10 7 1 0 73 17 260
2008 Provides services to public 43 30 19 5 3 0 0 73 8 37
2008 Does not provide services to public 38 33 9 9 10 1 0 73 19 162

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 35 7 9 2 0 0 81 12 40
2018 Does not provide services to public 49 29 9 3 7 3 0 80 10 268
2017 Provides services to public 53 26 11 6 4 0 0 79 10 48
2017 Does not provide services to public 51 26 11 5 4 3 0 79 9 264
2014 Provides services to public 44 31 12 5 5 0 3 77 11 38
2014 Does not provide services to public 55 24 10 3 4 3 0 82 8 265
2011 Provides services to public 32 41 9 13 4 0 0 73 18 44
2011 Does not provide services to public 47 27 11 6 8 1 0 74 14 260
2008 Provides services to public 46 24 16 8 3 3 0 72 11 37
2008 Does not provide services to public 41 28 8 9 8 5 0 73 18 162

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 22 12 14 2 0 0 71 16 40
2018 Does not provide services to public 45 32 9 7 6 1 1 78 13 268
2017 Provides services to public 53 26 7 4 10 0 0 79 14 48
2017 Does not provide services to public 49 31 9 7 3 0 0 80 11 263
2014 Provides services to public 54 21 17 2 6 0 0 75 8 38
2014 Does not provide services to public 51 30 8 6 4 2 0 82 10 265
2011 Provides services to public 34 42 9 13 2 0 0 75 16 44
2011 Does not provide services to public 38 34 7 11 9 1 0 73 20 260
2008 Provides services to public 49 27 11 5 8 0 0 76 14 37
2008 Does not provide services to public 43 28 6 12 9 2 0 72 22 162

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 30 13 0 2 0 0 85 2 40
2018 Does not provide services to public 58 20 8 6 6 1 1 80 12 267
2017 Provides services to public 55 22 10 2 6 3 2 81 8 48
2017 Does not provide services to public 61 22 8 3 4 3 0 85 7 264

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 34 10 7 2 0 0 80 10 40
2018 Does not provide services to public 50 24 8 7 9 1 1 76 16 270
2017 Provides services to public 53 22 11 8 6 0 0 75 14 48
2017 Does not provide services to public 55 23 9 7 5 0 0 78 12 264
2014 Provides services to public 43 30 17 2 6 0 3 74 8 38
2014 Does not provide services to public 54 28 10 4 4 0 0 82 8 265
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Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 40 20 11 0 7 0 67 12 40
2018 Does not provide services to public 35 33 14 11 3 5 0 71 14 268
2017 Provides services to public 29 33 16 8 12 2 0 64 20 48
2017 Does not provide services to public 31 37 15 9 4 3 0 71 13 264
2014 Provides services to public 23 40 19 7 10 0 0 63 18 38
2014 Does not provide services to public 28 39 13 8 4 7 1 72 14 265
2011 Provides services to public 5 47 21 14 11 2 0 53 26 43
2011 Does not provide services to public 27 36 15 10 7 5 0 67 18 259

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 26 28 20 0 0 0 51 20 40
2018 Does not provide services to public 31 30 16 15 6 2 0 63 21 268
2017 Provides services to public 28 26 11 20 16 0 0 53 36 48
2017 Does not provide services to public 28 34 17 11 7 2 1 64 19 264
2014 Provides services to public 18 42 20 10 10 0 0 60 20 38
2014 Does not provide services to public 27 37 18 11 5 2 0 65 16 264
2011 Provides services to public 12 47 20 9 9 2 0 61 18 44
2011 Does not provide services to public 32 36 13 10 5 3 0 70 16 260
2008 Provides services to public 27 46 19 8 0 0 0 73 8 37
2008 Does not provide services to public 28 34 13 14 9 3 0 64 23 162

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 27 23 30 2 5 0 42 34 40
2018 Does not provide services to public 23 31 22 14 9 2 0 55 23 265
2017 Provides services to public 20 26 19 20 14 2 0 46 35 48
2017 Does not provide services to public 21 34 21 14 7 2 1 56 22 264
2014 Provides services to public 10 50 17 15 8 0 0 60 23 38
2014 Does not provide services to public 19 40 17 14 6 3 0 61 21 265
2011 Provides services to public 19 36 23 11 4 7 0 59 17 44
2011 Does not provide services to public 27 42 16 8 3 4 0 72 11 260
2008 Provides services to public 16 46 19 14 5 0 0 62 19 37
2008 Does not provide services to public 17 39 15 15 9 6 0 59 25 162

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 33 15 29 10 0 0 46 39 40
2018 Does not provide services to public 19 41 14 17 9 1 0 61 25 268
2017 Provides services to public 19 34 23 12 12 0 0 53 24 48
2017 Does not provide services to public 25 40 18 12 4 1 0 66 16 264
2014 Provides services to public 15 45 22 13 5 0 0 60 18 38
2014 Does not provide services to public 22 32 17 18 7 3 1 56 26 264
2011 Provides services to public 20 35 23 9 9 4 0 58 19 44
2011 Does not provide services to public 22 41 13 15 7 2 0 64 22 260
2008 Provides services to public 22 49 16 11 3 0 0 70 14 37
2008 Does not provide services to public 19 31 13 21 15 1 0 51 36 162
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 47 10 23 0 0 0 67 23 39
2018 Does not provide services to public 29 46 14 9 1 1 0 75 10 269
2017 Provides services to public 16 60 10 8 4 2 0 78 12 48
2017 Does not provide services to public 34 44 13 7 1 0 0 79 8 263
2014 Provides services to public 21 55 15 7 0 2 0 77 8 38
2014 Does not provide services to public 32 41 13 9 3 2 0 75 12 265
2011 Provides services to public 25 53 13 9 0 0 0 78 9 44
2011 Does not provide services to public 35 45 9 5 2 4 0 83 8 258

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 40 10 28 5 5 0 56 34 40
2018 Does not provide services to public 28 34 11 18 5 3 1 65 24 270
2017 Provides services to public 21 43 12 10 4 8 2 71 16 48
2017 Does not provide services to public 33 31 10 16 7 2 2 66 23 264
2014 Provides services to public 39 31 17 2 7 3 0 72 10 38
2014 Does not provide services to public 38 38 9 6 5 3 1 79 12 265
2011 Provides services to public 34 32 16 5 4 9 0 73 10 44
2011 Does not provide services to public 36 32 8 10 6 5 3 74 18 258
2008 Provides services to public 42 33 8 8 3 3 3 79 12 36
2008 Does not provide services to public 33 28 15 10 7 6 1 65 19 162

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 35 32 10 0 2 0 57 11 40
2018 Does not provide services to public 24 37 25 10 3 2 0 62 13 264

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 22 26 16 14 10 2 36 35 39
2018 Does not provide services to public 15 22 21 15 12 13 3 44 32 270
2017 Provides services to public 11 20 16 14 14 21 4 42 37 48
2017 Does not provide services to public 17 17 18 13 14 14 7 43 34 264
2014 Provides services to public 10 26 14 19 13 12 5 44 39 38
2014 Does not provide services to public 14 20 16 16 14 16 4 43 37 265
2011 Provides services to public 2 23 19 25 13 13 5 30 46 44
2011 Does not provide services to public 10 17 20 11 14 19 9 38 34 260

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 25 19 23 12 5 0 44 36 40
2018 Does not provide services to public 22 29 21 16 8 3 0 53 26 267
2017 Provides services to public 23 30 8 18 12 9 0 58 33 48
2017 Does not provide services to public 31 33 15 10 7 4 0 67 18 263
2014 Provides services to public 29 36 22 10 3 0 0 65 13 38
2014 Does not provide services to public 33 36 16 7 5 2 0 71 13 265
2011 Provides services to public 32 36 14 9 4 4 0 71 14 44
2011 Does not provide services to public 36 37 9 9 8 1 0 74 17 260
2008 Provides services to public 32 41 16 11 0 0 0 73 11 37
2008 Does not provide services to public 31 34 9 12 9 6 0 69 22 161

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 30 18 23 14 0 0 45 37 40
2018 Does not provide services to public 21 27 15 19 14 2 2 50 34 270
2017 Provides services to public 19 24 24 12 18 3 0 44 31 48
2017 Does not provide services to public 21 26 13 16 18 6 1 51 36 264
2014 Provides services to public 12 23 26 28 10 0 0 36 39 38
2014 Does not provide services to public 21 23 15 20 15 3 3 47 37 265
2011 Provides services to public 12 30 19 19 14 5 2 45 35 43
2011 Does not provide services to public 19 25 15 21 17 1 2 46 39 260
2008 Provides services to public 19 35 22 16 5 3 0 56 22 37
2008 Does not provide services to public 16 34 16 15 16 2 2 52 32 161

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 38 30 15 0 2 0 54 16 40
2018 Does not provide services to public 23 41 20 8 5 2 0 66 14 270
2017 Provides services to public 18 43 15 16 6 2 0 62 22 48
2017 Does not provide services to public 27 39 18 8 5 2 0 68 14 263

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 38 19 5 0 7 0 75 5 40
2018 Does not provide services to public 39 41 10 4 1 5 0 84 5 266
2017 Provides services to public 36 43 8 4 4 5 0 83 8 47
2017 Does not provide services to public 47 32 11 2 2 5 1 84 4 263
2014 Provides services to public 49 31 12 5 0 3 0 82 5 38
2014 Does not provide services to public 53 29 10 1 3 3 0 85 4 265

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 52 18 8 0 0 0 75 8 40
2018 Does not provide services to public 41 40 9 6 2 2 0 83 8 270
2017 Provides services to public 40 39 8 6 2 4 0 83 9 47
2017 Does not provide services to public 45 37 8 5 1 2 0 85 7 264
2014 Provides services to public 47 23 19 5 5 0 0 70 11 38
2014 Does not provide services to public 50 31 10 4 3 2 0 83 6 265
2011 Provides services to public 32 44 16 2 5 2 0 77 7 44
2011 Does not provide services to public 46 37 8 5 2 2 0 85 7 260

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 49 5 2 0 0 0 92 2 40
2018 Does not provide services to public 46 37 7 5 3 1 0 84 9 270
2017 Provides services to public 38 40 16 0 6 0 0 78 6 48
2017 Does not provide services to public 50 37 7 3 2 0 0 88 5 264
2014 Provides services to public 46 34 7 10 3 0 0 80 13 38
2014 Does not provide services to public 60 28 7 2 2 0 0 89 5 264
2011 Provides services to public 34 48 13 2 2 0 0 82 4 44
2011 Does not provide services to public 53 33 6 5 3 0 0 86 8 260
2008 Provides services to public 57 38 3 3 0 0 0 95 3 37
2008 Does not provide services to public 49 33 9 3 4 1 0 83 8 162

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 42 20 10 8 3 0 61 18 40
2018 Does not provide services to public 32 33 19 9 7 1 0 66 15 270
2017 Provides services to public 30 33 17 12 8 0 0 63 20 48
2017 Does not provide services to public 41 28 14 9 7 1 0 70 17 262
2014 Provides services to public 25 44 16 7 8 0 0 69 15 38
2014 Does not provide services to public 42 35 12 7 4 0 0 77 11 265
2011 Provides services to public 27 43 16 4 7 2 0 72 11 44
2011 Does not provide services to public 43 36 10 7 3 0 0 80 10 260

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 45 17 10 5 3 0 67 15 40
2018 Does not provide services to public 35 31 18 9 6 1 0 66 16 267
2017 Provides services to public 31 32 21 6 10 0 0 63 16 47
2017 Does not provide services to public 38 37 10 8 6 1 0 76 15 263
2014 Provides services to public 23 47 10 13 8 0 0 70 21 38
2014 Does not provide services to public 40 37 11 7 3 1 0 78 10 265
2011 Provides services to public 32 44 13 11 0 0 0 75 11 44
2011 Does not provide services to public 42 38 9 9 3 0 0 79 12 260
2008 Provides services to public 49 32 3 14 3 0 0 81 16 37
2008 Does not provide services to public 38 34 10 10 6 2 0 73 16 162

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 31 27 13 15 5 0 43 29 40
2018 Does not provide services to public 29 24 17 17 11 2 0 54 29 269
2017 Provides services to public 26 29 18 10 14 2 0 57 25 48
2017 Does not provide services to public 31 23 16 16 11 2 0 55 28 264
2014 Provides services to public 30 16 18 18 10 7 0 50 31 38
2014 Does not provide services to public 34 25 15 14 9 3 1 62 23 264
2011 Provides services to public 32 30 16 9 9 5 0 65 19 44
2011 Does not provide services to public 38 22 15 12 9 3 1 63 22 260
2008 Provides services to public 35 24 16 11 11 3 0 61 22 37
2008 Does not provide services to public 32 20 16 16 13 4 0 54 30 161
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 54 15 31 40
2018 Does not provide services to public 44 20 36 269
2017 Provides services to public 35 25 40 48
2017 Does not provide services to public 48 25 27 264
2014 Provides services to public 46 15 39 38
2014 Does not provide services to public 40 22 38 265
2011 Provides services to public 46 14 40 44
2011 Does not provide services to public 43 22 35 260

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 16 18 53 4 4 4 21
2018 Does not provide services to public 5 21 60 2 6 7 118
2017 Provides services to public 0 12 82 6 0 0 17
2017 Does not provide services to public 6 14 65 4 5 6 130
2014 Provides services to public 0 5 73 5 9999 16 17
2014 Does not provide services to public 4 16 63 10 9999 6 108
2011 Provides services to public 15 11 64 6 9999 5 20
2011 Does not provide services to public 3 21 66 4 9999 6 113
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 10 27 3 0 42 12 33 7 40
2018 Does not provide services to public 14 12 23 5 3 35 6 45 15 270
2017 Provides services to public 11 18 16 8 6 37 4 50 24 48
2017 Does not provide services to public 14 10 18 7 5 34 11 45 22 263
2014 Provides services to public 12 16 19 7 3 37 5 49 18 38
2014 Does not provide services to public 18 11 14 6 5 35 11 54 20 265

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 33 30 6 0 19 0 56 7 40
2018 Does not provide services to public 24 33 22 4 4 12 1 65 9 269
2017 Provides services to public 19 30 18 10 4 19 0 61 18 48
2017 Does not provide services to public 23 25 20 7 4 18 2 60 14 263
2014 Provides services to public 16 35 23 8 3 15 0 60 13 37
2014 Does not provide services to public 25 24 19 5 4 21 2 64 12 265
2011 Provides services to public 20 32 25 7 0 16 0 62 8 44
2011 Does not provide services to public 32 28 17 5 2 16 0 72 8 260
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 9 25 2 3 45 2 43 10 40
2018 Does not provide services to public 14 13 23 1 2 41 6 50 6 268
2017 Provides services to public 13 14 24 0 0 43 6 53 0 48
2017 Does not provide services to public 15 9 16 3 1 46 10 54 10 262
2014 Provides services to public 7 23 8 0 3 54 5 74 7 38
2014 Does not provide services to public 16 11 16 3 2 40 12 55 12 265

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 27 27 3 2 22 0 58 7 40
2018 Does not provide services to public 27 31 21 1 3 15 2 70 5 267
2017 Provides services to public 28 32 16 0 2 21 2 77 3 48
2017 Does not provide services to public 29 29 17 3 1 18 3 73 6 264
2014 Provides services to public 23 31 10 3 3 30 0 78 8 38
2014 Does not provide services to public 31 25 15 5 3 19 2 71 10 265
2011 Provides services to public 20 55 11 2 2 9 0 83 5 44
2011 Does not provide services to public 41 27 15 3 2 12 0 78 5 260
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 20 20 7 17 0 0 56 24 40
2018 Does not provide services to public 23 34 21 12 9 0 1 57 22 270
2017 Provides services to public 22 32 24 9 10 0 2 55 20 47
2017 Does not provide services to public 28 23 19 13 12 0 3 53 27 262

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 19 40 19 13 0 0 28 32 40
2018 Does not provide services to public 9 19 33 22 17 0 0 28 39 270
2017 Provides services to public 18 16 18 29 19 0 0 34 48 48
2017 Does not provide services to public 12 23 28 20 17 0 1 35 37 264

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 23 40 23 10 0 0 27 33 40
2018 Does not provide services to public 10 26 26 21 16 1 0 36 38 268
2017 Provides services to public 18 33 8 18 23 0 0 51 41 47
2017 Does not provide services to public 15 25 26 18 15 0 1 41 33 264

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 21 30 24 18 0 0 28 42 40
2018 Does not provide services to public 10 21 24 24 20 1 0 31 45 269
2017 Provides services to public 16 17 14 32 21 0 0 33 54 47
2017 Does not provide services to public 12 25 21 23 18 0 1 38 41 263

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 26 37 10 3 0 3 48 14 40
2018 Does not provide services to public 26 29 19 12 11 1 2 57 24 268
2017 Provides services to public 32 28 22 6 2 0 9 67 9 47
2017 Does not provide services to public 26 28 20 8 9 0 7 59 19 263

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 37 25 19 5 0 0 51 24 40
2018 Does not provide services to public 26 22 26 14 13 0 0 47 26 269
2017 Provides services to public 19 24 23 25 10 0 0 42 35 47
2017 Does not provide services to public 23 30 24 15 6 1 1 54 22 262

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 32 23 12 9 3 0 54 22 40
2018 Does not provide services to public 23 32 30 10 4 1 0 56 14 268
2017 Provides services to public 24 34 17 17 8 0 0 58 25 47
2017 Does not provide services to public 31 28 28 7 4 0 2 60 11 262

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 33 21 23 7 0 0 49 30 40
2018 Does not provide services to public 14 28 27 22 9 0 0 42 31 268
2017 Provides services to public 21 24 20 26 9 0 0 45 35 48
2017 Does not provide services to public 19 30 22 19 7 0 2 51 27 262

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 15 23 19 17 0 0 41 36 40
2018 Does not provide services to public 21 31 23 16 9 1 0 52 25 269
2017 Provides services to public 14 46 16 17 6 0 0 60 23 47
2017 Does not provide services to public 27 26 24 15 7 0 1 53 23 262

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 38 25 13 7 0 0 55 20 40
2018 Does not provide services to public 23 33 26 11 6 0 0 57 17 268
2017 Provides services to public 36 25 20 9 6 0 4 63 16 47
2017 Does not provide services to public 29 28 23 14 5 0 2 58 19 261

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 24 25 5 0 0 0 70 5 40
2018 Does not provide services to public 60 18 12 4 3 0 1 80 7 268
2017 Provides services to public 60 12 14 6 4 0 4 75 11 48
2017 Does not provide services to public 57 20 12 5 4 0 1 79 9 264

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 74 13 5 5 0 0 2 89 5 39
2018 Does not provide services to public 79 9 4 2 2 0 4 92 4 269

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 68 17 8 0 2 0 5 90 2 40
2018 Does not provide services to public 77 8 6 5 2 0 1 86 8 268
2017 Provides services to public 71 13 2 4 4 0 6 90 8 48
2017 Does not provide services to public 73 10 4 4 4 1 4 88 8 262

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 17 19 8 2 0 0 71 10 40
2018 Does not provide services to public 59 24 10 4 1 0 1 85 6 270
2017 Provides services to public 57 22 4 11 2 0 4 82 13 48
2017 Does not provide services to public 60 22 11 1 2 1 3 84 4 264

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 19 13 11 7 0 0 68 18 40
2018 Does not provide services to public 56 21 11 7 5 0 0 78 12 269
2017 Provides services to public 58 21 8 3 6 0 4 82 9 47
2017 Does not provide services to public 58 19 11 5 5 0 3 79 10 264

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 10 8 0 0 0 18 90 0 39
2018 Does not provide services to public 51 14 6 3 0 0 25 87 4 267
2017 Provides services to public 60 6 6 2 2 0 24 87 5 48
2017 Does not provide services to public 54 11 7 2 1 1 24 87 4 263

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 20 6 2 2 0 0 90 4 40
2018 Does not provide services to public 74 14 5 1 1 0 5 93 2 270
2017 Provides services to public 72 15 6 0 0 0 8 94 0 48
2017 Does not provide services to public 72 12 5 2 1 1 7 92 3 263

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 74 5 15 0 7 0 0 79 7 40
2018 Does not provide services to public 76 11 3 2 3 0 4 91 5 270
2017 Provides services to public 62 14 9 4 0 0 11 85 4 48
2017 Does not provide services to public 71 11 6 4 2 0 7 88 6 264

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 33 19 0 4 0 0 77 4 40
2018 Does not provide services to public 49 27 16 6 0 0 3 78 6 270
2017 Provides services to public 60 22 10 2 2 0 4 85 4 48
2017 Does not provide services to public 54 21 13 5 3 1 3 78 8 264

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 34 32 25 0 0 0 44 25 40
2018 Does not provide services to public 7 26 42 20 5 0 0 34 24 270
2017 Provides services to public 6 25 44 17 8 0 0 31 25 48
2017 Does not provide services to public 8 25 43 17 7 0 0 33 24 264

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 20 35 30 5 0 0 35 30 40
2018 Does not provide services to public 9 29 38 17 7 0 0 24 38 264
2017 Provides services to public 18 22 35 20 4 0 0 24 41 48
2017 Does not provide services to public 11 23 39 18 9 0 0 27 34 264

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 31 24 8 5 4 0 61 14 40
2018 Does not provide services to public 28 44 13 8 3 3 0 74 12 270
2017 Provides services to public 14 32 22 12 10 8 2 51 24 48
2017 Does not provide services to public 28 39 14 7 4 7 0 72 13 263

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 30 24 28 5 0 0 42 33 40
2018 Does not provide services to public 23 33 17 17 8 2 0 57 25 269
2017 Provides services to public 15 30 17 20 14 4 0 47 36 47
2017 Does not provide services to public 16 38 17 15 12 1 0 55 28 264
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 34 30 8 7 0 0 22 78 40
2018 Does not provide services to public 29 30 24 7 8 1 2 29 71 270
2017 Provides services to public 16 27 35 12 4 4 2 17 83 48
2017 Does not provide services to public 28 27 19 11 10 3 1 30 70 264

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 31
2018 Does not provide services to public 21 189
2017 Provides services to public 41 37
2017 Does not provide services to public 31 177

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 31
2018 Does not provide services to public 34 189
2017 Provides services to public 38 37
2017 Does not provide services to public 32 177

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 31
2018 Does not provide services to public 23 189
2017 Provides services to public 37 37
2017 Does not provide services to public 23 177

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 31
2018 Does not provide services to public 55 189
2017 Provides services to public 33 37
2017 Does not provide services to public 52 177

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 31
2018 Does not provide services to public 7 189
2017 Provides services to public 11 37
2017 Does not provide services to public 4 177

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 31
2018 Does not provide services to public 32 189

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 31
2018 Does not provide services to public 30 189
2017 Provides services to public 26 37
2017 Does not provide services to public 26 177

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 3 60 14 6 10 6 30
2018 Does not provide services to public 6 47 22 9 4 13 179
2017 Provides services to public 0 65 13 14 5 3 35
2017 Does not provide services to public 8 51 20 10 1 10 175

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 46 54 31
2018 Does not provide services to public 42 58 188

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 26 18 22 17 0 4 41 40 31
2018 Does not provide services to public 17 25 20 16 13 2 7 46 32 187
2017 Provides services to public 13 43 8 16 11 5 5 62 29 37
2017 Does not provide services to public 19 24 11 17 16 3 10 49 38 178

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 13 16 18 29 3 14 24 57 31
2018 Does not provide services to public 9 15 19 18 24 5 12 28 50 188
2017 Provides services to public 5 22 10 10 31 5 16 35 52 37
2017 Does not provide services to public 6 15 11 16 33 4 16 26 60 179

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 15 18 12 12 0 5 56 25 40
2018 Does not provide services to public 39 16 16 13 10 0 6 59 24 270
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