2018 Public Service Employee Survey Results for Office of the Privacy Commissioner of Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 35 10 12 0 0 0 78 12 40
2018 Does not provide services to public 39 42 6 11 2 0 0 81 13 83
2017 Provides services to public 24 35 21 17 3 0 0 59 20 53
2017 Does not provide services to public 35 46 3 10 3 0 1 83 14 90
2014 Provides services to public 41 36 10 9 2 2 0 78 12 61
2014 Does not provide services to public 40 34 10 10 6 0 0 74 16 96

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 30 13 2 2 0 0 82 5 40
2018 Does not provide services to public 50 35 7 5 4 0 0 84 8 83
2017 Provides services to public 44 31 14 7 4 0 0 75 11 53
2017 Does not provide services to public 48 33 9 8 2 0 0 81 10 90
2014 Provides services to public 50 36 6 5 2 2 0 88 7 61
2014 Does not provide services to public 45 42 6 3 4 0 0 87 7 96

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 35 5 0 2 0 0 93 2 40
2018 Does not provide services to public 56 32 4 7 1 0 0 88 8 82
2017 Provides services to public 60 32 0 4 3 0 0 93 7 53
2017 Does not provide services to public 46 37 7 9 1 0 0 83 10 90
2014 Provides services to public 53 37 2 4 2 4 0 93 5 61
2014 Does not provide services to public 50 39 5 5 1 0 0 89 6 96

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 28 15 7 2 0 0 75 10 40
2018 Does not provide services to public 49 37 4 6 1 0 2 89 8 83
2017 Provides services to public 51 30 8 6 5 0 0 81 12 52
2017 Does not provide services to public 42 36 9 8 5 0 0 78 13 90
2014 Provides services to public 43 41 8 6 0 2 0 85 6 61
2014 Does not provide services to public 43 30 11 10 3 0 2 75 13 96

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 53 5 5 5 0 0 85 10 40
2018 Does not provide services to public 37 42 11 7 2 0 0 79 10 83
2017 Provides services to public 30 46 15 3 5 0 0 76 8 53
2017 Does not provide services to public 40 36 6 14 3 0 0 76 18 90
2014 Provides services to public 43 44 4 6 2 2 0 89 8 61
2014 Does not provide services to public 39 43 8 6 4 0 0 82 10 96

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 35 10 7 10 0 0 72 17 40
2018 Does not provide services to public 34 44 7 7 7 0 0 78 15 82
2017 Provides services to public 35 28 15 14 8 0 0 63 21 53
2017 Does not provide services to public 36 36 11 8 9 1 0 72 17 90
2014 Provides services to public 38 37 13 6 3 2 0 77 10 61
2014 Does not provide services to public 40 29 16 7 8 0 0 68 15 96

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 28 15 8 7 0 0 70 15 40
2018 Does not provide services to public 34 48 9 6 2 0 0 82 9 81
2017 Provides services to public 36 46 6 6 6 0 0 82 12 53
2017 Does not provide services to public 36 44 12 4 4 0 0 80 8 90

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 67 30 3 0 0 0 0 97 0 40
2018 Does not provide services to public 47 43 5 4 1 0 0 90 5 83
2017 Provides services to public 55 33 4 2 6 0 0 88 8 53
2017 Does not provide services to public 52 34 8 4 2 0 0 86 6 90
2014 Provides services to public 66 26 2 3 2 2 0 93 5 61
2014 Does not provide services to public 52 39 3 3 2 1 0 92 5 96

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 37 7 8 10 0 0 75 18 40
2018 Does not provide services to public 42 37 7 11 2 0 0 80 13 83
2017 Provides services to public 33 38 11 4 13 0 0 71 18 53
2017 Does not provide services to public 39 32 13 12 3 0 0 71 15 90

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 37 8 5 0 0 0 87 5 40
2018 Does not provide services to public 48 40 8 2 1 0 0 88 4 83
2017 Provides services to public 49 38 8 6 0 0 0 86 6 53
2017 Does not provide services to public 48 38 7 5 1 0 0 87 7 90
2014 Provides services to public 71 23 5 0 0 2 0 95 0 61
2014 Does not provide services to public 72 16 7 2 2 0 0 88 4 95

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 35 15 13 2 0 0 70 15 40
2018 Does not provide services to public 28 48 15 7 1 0 0 77 9 83
2017 Provides services to public 31 34 18 10 8 0 0 65 17 53
2017 Does not provide services to public 39 40 9 10 2 0 0 79 12 90
2014 Provides services to public 34 41 12 6 5 2 0 76 12 61
2014 Does not provide services to public 43 36 8 6 7 0 0 79 13 96

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 30 5 10 5 2 0 79 16 40
2018 Does not provide services to public 36 37 14 10 4 0 0 73 13 83
2017 Provides services to public 36 31 11 17 5 0 0 67 22 53
2017 Does not provide services to public 42 34 8 10 6 0 0 76 16 90
2014 Provides services to public 51 24 10 10 3 2 0 76 13 61
2014 Does not provide services to public 43 32 9 10 6 0 0 75 16 96

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 35 13 12 2 0 0 73 15 40
2018 Does not provide services to public 34 43 13 7 2 0 0 77 10 83
2017 Provides services to public 34 32 12 15 8 0 0 65 23 53
2017 Does not provide services to public 41 41 5 9 2 0 1 84 12 90
2014 Provides services to public 47 35 12 3 2 2 0 83 5 61
2014 Does not provide services to public 40 39 6 11 4 0 0 79 15 96

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 23 13 2 5 0 0 80 7 40
2018 Does not provide services to public 41 41 12 4 1 0 0 83 5 82
2017 Provides services to public 37 35 12 10 6 0 0 72 16 53
2017 Does not provide services to public 37 40 11 9 2 0 0 78 12 90
2014 Provides services to public 48 40 7 0 3 2 0 89 3 61
2014 Does not provide services to public 53 30 8 4 4 1 0 84 8 96

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 28 27 13 12 0 0 48 25 40
2018 Does not provide services to public 30 29 27 11 2 0 0 60 14 82
2017 Provides services to public 31 26 29 4 10 0 0 57 14 53
2017 Does not provide services to public 29 34 24 7 5 0 0 63 13 90
2014 Provides services to public 35 23 21 10 9 3 0 59 20 61
2014 Does not provide services to public 30 43 13 7 4 0 2 75 12 96

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 10 37 18 12 0 2 31 30 40
2018 Does not provide services to public 5 18 41 28 7 0 1 35 23 83
2017 Provides services to public 17 16 34 16 12 2 2 30 35 53
2017 Does not provide services to public 6 20 40 23 10 1 0 33 26 89
2014 Provides services to public 6 8 42 22 16 2 5 40 15 61
2014 Does not provide services to public 4 14 46 20 15 1 0 36 18 96

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 0 17 27 30 20 0 5 53 18 40
2018 Does not provide services to public 4 8 33 30 21 1 3 53 12 83
2017 Provides services to public 11 8 27 26 26 2 0 53 20 53
2017 Does not provide services to public 1 5 20 40 30 1 2 73 7 89
2014 Provides services to public 2 8 26 34 21 5 5 60 11 61
2014 Does not provide services to public 1 5 23 34 33 2 2 70 6 96

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 23 35 23 5 0 2 28 36 40
2018 Does not provide services to public 7 15 23 32 19 1 3 53 23 83
2017 Provides services to public 10 20 28 15 25 2 0 41 30 53
2017 Does not provide services to public 8 14 26 28 22 2 0 51 23 89
2014 Provides services to public 11 13 24 27 22 2 2 51 24 60
2014 Does not provide services to public 9 14 28 25 23 1 1 48 24 95

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 10 42 28 13 0 2 42 15 40
2018 Does not provide services to public 3 13 29 36 17 0 3 54 16 83
2017 Provides services to public 5 17 22 35 17 2 2 54 24 53
2017 Does not provide services to public 5 16 37 26 15 0 0 42 22 89
2014 Provides services to public 0 10 27 39 19 2 3 61 10 61
2014 Does not provide services to public 2 17 33 31 16 0 1 48 19 95

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 28 25 15 5 2 0 21 54 40
2018 Does not provide services to public 16 18 24 25 11 1 5 38 36 83
2017 Provides services to public 21 21 31 12 11 2 2 24 44 53
2017 Does not provide services to public 9 23 31 25 12 0 1 37 31 89
2014 Provides services to public 20 25 23 18 5 3 5 25 50 61
2014 Does not provide services to public 8 23 34 22 10 1 2 33 32 96

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 15 37 30 8 2 2 40 21 40
2018 Does not provide services to public 7 14 35 24 12 2 4 39 23 82
2017 Provides services to public 8 16 30 23 20 3 0 44 25 53
2017 Does not provide services to public 2 7 34 37 16 4 0 56 9 89
2014 Provides services to public 5 10 21 38 16 5 5 60 17 61
2014 Does not provide services to public 3 15 22 30 20 6 4 56 20 96

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 17 28 37 5 0 2 44 28 40
2018 Does not provide services to public 7 16 27 34 12 0 4 48 24 82
2017 Provides services to public 11 14 38 26 10 0 2 36 25 53
2017 Does not provide services to public 7 10 31 38 12 1 0 51 17 89
2014 Provides services to public 8 18 30 26 8 5 6 38 29 61
2014 Does not provide services to public 9 13 38 17 16 3 4 35 24 96
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 25 18 7 0 13 5 70 9 40
2018 Does not provide services to public 26 33 11 14 5 6 5 66 21 81
2017 Provides services to public 31 19 18 14 10 4 4 55 25 53
2017 Does not provide services to public 33 33 9 14 2 4 5 72 17 90
2014 Provides services to public 33 25 19 10 2 6 5 65 13 61
2014 Does not provide services to public 26 32 16 8 4 8 5 67 14 96

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 27 10 10 8 2 0 72 18 40
2018 Does not provide services to public 41 34 9 10 4 3 0 77 14 80
2017 Provides services to public 46 26 6 10 12 0 0 72 22 53
2017 Does not provide services to public 51 22 16 9 2 0 0 73 11 90
2014 Provides services to public 49 24 5 14 5 3 0 76 19 61
2014 Does not provide services to public 45 32 9 3 8 1 1 79 12 96

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 17 18 12 13 20 0 47 31 40
2018 Does not provide services to public 12 26 19 15 6 15 7 49 27 81
2017 Provides services to public 13 23 16 10 16 20 2 47 33 53
2017 Does not provide services to public 13 28 11 17 7 22 3 54 32 90
2014 Provides services to public 10 34 5 13 11 22 4 61 33 61
2014 Does not provide services to public 22 22 16 12 11 12 5 53 27 96

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 35 2 7 0 0 0 90 7 40
2018 Does not provide services to public 47 37 11 3 3 0 0 84 5 81
2017 Provides services to public 47 43 2 4 4 0 0 90 8 52
2017 Does not provide services to public 46 41 3 10 0 0 0 87 10 90
2014 Provides services to public 46 46 5 2 0 2 0 93 2 61
2014 Does not provide services to public 54 32 4 6 3 0 1 87 9 96

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 37 10 5 0 0 0 85 5 40
2018 Does not provide services to public 49 34 11 5 0 0 0 83 5 79
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 17 10 7 5 0 0 78 12 40
2018 Does not provide services to public 45 33 10 10 2 0 0 78 12 82
2017 Provides services to public 45 26 9 10 10 0 0 71 20 53
2017 Does not provide services to public 51 34 10 1 3 0 1 86 4 89
2014 Provides services to public 50 30 12 3 2 2 2 83 5 61
2014 Does not provide services to public 47 33 6 6 6 0 1 81 13 96

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 27 7 2 0 0 0 90 2 40
2018 Does not provide services to public 53 26 16 1 1 2 0 81 2 82
2017 Provides services to public 45 34 8 7 4 0 2 80 11 53
2017 Does not provide services to public 59 27 9 1 1 3 0 88 2 90
2014 Provides services to public 62 18 5 5 2 6 2 88 7 61
2014 Does not provide services to public 59 19 8 6 6 1 0 79 12 96

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 28 7 15 2 0 0 75 17 40
2018 Does not provide services to public 51 31 7 6 4 0 0 83 10 82
2017 Provides services to public 36 34 10 10 10 0 0 70 20 53
2017 Does not provide services to public 52 36 6 3 3 0 0 88 6 90
2014 Provides services to public 61 23 10 2 2 2 2 86 3 61
2014 Does not provide services to public 51 32 4 7 5 0 0 83 13 96

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 68 13 12 2 5 0 0 80 7 40
2018 Does not provide services to public 55 32 6 4 2 1 0 87 6 82
2017 Provides services to public 59 22 6 5 6 2 0 83 11 53
2017 Does not provide services to public 71 16 3 7 1 2 0 89 8 90

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 17 12 5 5 0 0 78 10 40
2018 Does not provide services to public 52 29 11 6 1 0 0 82 7 82
2017 Provides services to public 48 31 9 7 4 0 0 79 11 53
2017 Does not provide services to public 62 28 4 3 2 1 0 90 5 90
2014 Provides services to public 54 25 13 2 5 2 0 80 7 61
2014 Does not provide services to public 59 23 5 7 5 0 0 82 12 96
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 55 9 0 0 0 0 91 0 11
2018 Does not provide services to public 39 30 9 9 0 4 9 79 10 23
2017 Provides services to public 47 20 0 10 0 8 15 87 13 11
2017 Does not provide services to public 43 24 16 3 0 3 12 78 4 33
2014 Provides services to public 52 25 0 8 7 0 7 83 17 13
2014 Does not provide services to public 49 22 12 6 3 9 0 77 10 33

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 28 13 3 5 5 0 79 8 40
2018 Does not provide services to public 49 35 5 5 4 2 0 86 9 83
2017 Provides services to public 42 33 14 6 6 0 0 75 11 53
2017 Does not provide services to public 42 36 9 8 1 4 0 81 9 89
2014 Provides services to public 38 41 3 3 5 10 0 87 9 61
2014 Does not provide services to public 41 35 8 8 5 2 0 78 14 96

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 22 17 8 5 0 0 70 13 40
2018 Does not provide services to public 43 38 7 7 4 0 0 82 11 83
2017 Provides services to public 39 27 17 12 6 0 0 66 18 53
2017 Does not provide services to public 41 32 16 6 3 2 0 74 10 90
2014 Provides services to public 42 33 12 6 5 2 0 76 12 61
2014 Does not provide services to public 42 37 5 8 7 0 0 79 15 96

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 40 22 10 7 0 0 60 17 40
2018 Does not provide services to public 29 43 10 14 2 2 0 74 17 83
2017 Provides services to public 27 32 23 6 5 6 0 64 12 53
2017 Does not provide services to public 27 38 14 11 2 8 0 71 14 90
2014 Provides services to public 28 35 23 3 5 6 0 67 8 61
2014 Does not provide services to public 38 35 8 12 5 2 0 74 18 96

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 37 18 17 5 0 0 60 22 40
2018 Does not provide services to public 30 44 6 12 4 4 0 77 17 83
2017 Provides services to public 17 38 20 10 14 2 0 56 24 53
2017 Does not provide services to public 29 42 9 14 3 3 0 73 18 90
2014 Provides services to public 26 38 17 11 5 3 0 67 16 61
2014 Does not provide services to public 29 47 8 8 7 0 0 76 16 96
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 35 10 2 0 0 0 87 2 40
2018 Does not provide services to public 50 38 8 1 1 1 0 89 2 83
2017 Provides services to public 40 45 6 5 4 0 0 85 9 52
2017 Does not provide services to public 36 51 5 7 0 0 0 88 7 90
2014 Provides services to public 54 31 8 5 2 2 0 86 6 61
2014 Does not provide services to public 44 44 4 5 0 2 0 90 5 96

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 50 8 0 0 5 0 92 0 40
2018 Does not provide services to public 43 35 9 6 2 4 1 82 9 82
2017 Provides services to public 42 38 10 6 2 0 2 82 8 52
2017 Does not provide services to public 52 24 10 7 1 5 1 81 8 90
2014 Provides services to public 48 33 6 8 2 2 2 83 10 61
2014 Does not provide services to public 48 27 8 8 7 1 1 76 16 96

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 35 17 0 0 2 0 82 0 40
2018 Does not provide services to public 38 39 15 2 4 2 0 79 6 83

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 33 13 12 5 15 0 65 20 40
2018 Does not provide services to public 19 26 22 11 6 12 4 54 20 83
2017 Provides services to public 10 34 22 2 17 9 6 52 23 52
2017 Does not provide services to public 12 25 10 17 11 21 4 50 37 88
2014 Provides services to public 21 22 20 11 8 13 5 52 24 61
2014 Does not provide services to public 13 17 18 7 18 18 10 42 34 96

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 25 25 13 12 2 0 49 26 40
2018 Does not provide services to public 34 34 13 10 5 4 0 71 15 82
2017 Provides services to public 28 32 20 6 10 2 2 62 17 51
2017 Does not provide services to public 37 38 9 8 5 2 0 77 14 90
2014 Provides services to public 32 44 6 7 5 5 2 81 12 61
2014 Does not provide services to public 43 30 7 11 6 1 2 75 17 96

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 17 15 28 17 2 0 38 46 40
2018 Does not provide services to public 20 25 12 14 23 2 2 48 39 83
2017 Provides services to public 18 17 16 10 33 2 4 37 46 53
2017 Does not provide services to public 10 16 13 25 27 2 6 29 57 90
2014 Provides services to public 18 26 19 11 19 3 3 47 32 61
2014 Does not provide services to public 10 20 16 19 25 3 6 33 49 96

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 40 15 5 2 5 0 76 8 40
2018 Does not provide services to public 36 38 16 5 4 1 0 75 9 82
2017 Provides services to public 26 33 19 12 6 2 2 61 19 52
2017 Does not provide services to public 30 44 15 7 2 0 1 75 10 90

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 26 21 5 0 0 0 74 5 39
2018 Does not provide services to public 37 42 9 7 0 5 0 83 8 83
2017 Provides services to public 38 34 16 6 6 2 0 73 11 53
2017 Does not provide services to public 34 37 13 8 1 7 0 77 9 90
2014 Provides services to public 45 31 11 3 3 6 0 82 7 61
2014 Does not provide services to public 45 27 13 6 1 8 0 78 8 96

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 50 8 0 0 0 0 92 0 40
2018 Does not provide services to public 39 40 14 5 0 2 0 81 5 82
2017 Provides services to public 46 37 5 8 4 0 0 82 12 53
2017 Does not provide services to public 32 50 9 5 1 2 0 84 7 90
2014 Provides services to public 49 37 8 2 2 3 0 88 3 61
2014 Does not provide services to public 44 35 8 5 3 4 0 83 8 96

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 33 8 0 0 0 0 92 0 40
2018 Does not provide services to public 58 32 7 2 0 0 0 90 2 83
2017 Provides services to public 49 40 4 4 4 0 0 89 8 53
2017 Does not provide services to public 48 41 3 6 1 0 0 89 8 90
2014 Provides services to public 64 31 0 2 2 2 0 97 3 61
2014 Does not provide services to public 58 30 6 4 2 0 0 88 6 96

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 20 15 7 0 0 0 78 7 40
2018 Does not provide services to public 48 33 11 5 4 0 0 81 9 83
2017 Provides services to public 45 26 15 8 4 2 0 73 12 53
2017 Does not provide services to public 48 28 10 13 1 0 0 76 14 90
2014 Provides services to public 58 25 10 2 3 2 0 85 5 61
2014 Does not provide services to public 48 34 11 4 2 1 0 83 6 96

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 30 17 2 0 0 0 80 2 40
2018 Does not provide services to public 44 33 15 6 2 0 0 77 9 82
2017 Provides services to public 38 30 17 10 5 0 0 68 15 53
2017 Does not provide services to public 47 29 14 8 2 0 0 76 11 90
2014 Provides services to public 55 31 8 3 2 2 0 87 5 61
2014 Does not provide services to public 46 37 10 4 3 0 0 83 7 96

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 27 20 8 7 2 0 64 15 40
2018 Does not provide services to public 43 23 18 10 4 2 0 68 14 83
2017 Provides services to public 35 20 18 11 13 3 0 57 24 53
2017 Does not provide services to public 35 27 11 13 8 6 1 66 22 89
2014 Provides services to public 49 17 14 10 6 5 0 69 16 61
2014 Does not provide services to public 43 24 15 9 6 3 0 69 16 96
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 27 25 48 40
2018 Does not provide services to public 30 39 30 83
2017 Provides services to public 37 22 41 52
2017 Does not provide services to public 31 32 37 90
2014 Provides services to public 34 18 49 61
2014 Does not provide services to public 26 32 42 96

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 0 27 54 9 10 0 11
2018 Does not provide services to public 8 4 64 12 4 8 25
2017 Provides services to public 6 11 69 6 0 8 19
2017 Does not provide services to public 8 15 67 7 0 4 28
2014 Provides services to public 22 29 49 0 9999 0 20
2014 Does not provide services to public 21 13 43 16 9999 8 25
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 15 23 2 0 35 5 58 4 40
2018 Does not provide services to public 17 19 18 4 5 30 7 58 14 83
2017 Provides services to public 9 8 24 4 2 43 11 37 11 53
2017 Does not provide services to public 12 15 19 7 4 39 4 48 19 90
2014 Provides services to public 24 20 6 3 5 28 14 76 13 61
2014 Does not provide services to public 14 12 11 2 9 38 14 54 23 96

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 25 33 2 0 13 0 60 3 40
2018 Does not provide services to public 22 43 18 4 2 11 0 73 7 83
2017 Provides services to public 32 36 16 8 2 6 0 73 10 53
2017 Does not provide services to public 22 31 20 8 3 16 0 63 13 90
2014 Provides services to public 39 25 13 5 0 19 0 79 6 61
2014 Does not provide services to public 27 36 9 8 3 12 4 75 13 96
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 8 23 0 0 45 5 55 0 40
2018 Does not provide services to public 14 20 17 2 1 36 8 63 6 83
2017 Provides services to public 7 12 25 0 4 45 7 40 7 53
2017 Does not provide services to public 13 18 13 4 1 44 6 61 12 89
2014 Provides services to public 22 14 11 0 0 41 13 76 0 61
2014 Does not provide services to public 14 8 17 1 4 46 9 49 12 96

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 22 33 2 0 12 0 60 3 40
2018 Does not provide services to public 20 39 17 2 1 20 0 74 4 83
2017 Provides services to public 34 35 19 2 4 6 0 74 6 53
2017 Does not provide services to public 29 34 13 6 0 15 3 77 7 90
2014 Provides services to public 40 30 8 2 0 20 0 88 2 61
2014 Does not provide services to public 30 28 15 1 4 20 1 74 7 96
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 35 17 2 12 0 0 68 15 40
2018 Does not provide services to public 42 24 18 10 6 0 0 67 16 83
2017 Provides services to public 37 19 19 9 13 0 2 58 23 53
2017 Does not provide services to public 41 29 16 6 8 0 0 70 14 89

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 20 30 25 17 0 0 28 42 40
2018 Does not provide services to public 15 27 25 22 10 0 1 42 32 82
2017 Provides services to public 13 23 22 22 21 0 0 35 43 53
2017 Does not provide services to public 15 19 28 26 13 0 0 33 39 90

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 30 30 12 10 0 0 48 22 40
2018 Does not provide services to public 23 35 23 10 7 0 2 59 17 83
2017 Provides services to public 22 29 23 6 13 1 4 55 21 53
2017 Does not provide services to public 21 26 24 16 12 0 0 48 28 90

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 13 28 25 30 0 0 18 55 40
2018 Does not provide services to public 19 25 19 22 13 0 1 45 35 83
2017 Provides services to public 11 23 20 16 28 0 2 35 44 53
2017 Does not provide services to public 19 23 21 22 12 0 2 44 35 90

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 30 12 15 7 0 2 64 23 40
2018 Does not provide services to public 48 29 13 6 1 0 2 79 8 83
2017 Provides services to public 47 14 8 8 9 1 12 70 20 53
2017 Does not provide services to public 39 28 21 4 2 0 6 71 7 90

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 30 25 20 2 0 0 52 23 40
2018 Does not provide services to public 28 31 22 13 4 0 2 60 17 83
2017 Provides services to public 43 19 20 7 11 0 0 62 18 53
2017 Does not provide services to public 21 33 31 11 5 0 0 53 16 89

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 32 27 7 0 0 0 65 7 40
2018 Does not provide services to public 28 38 26 5 3 0 0 66 7 81
2017 Provides services to public 28 40 15 6 9 0 2 70 15 52
2017 Does not provide services to public 36 32 19 5 7 0 0 68 13 89

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 30 17 12 10 0 0 60 22 40
2018 Does not provide services to public 30 34 16 13 4 0 3 66 18 81
2017 Provides services to public 30 24 21 11 13 0 0 54 25 53
2017 Does not provide services to public 25 35 21 11 9 0 0 60 20 89

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 28 28 12 2 0 0 58 15 40
2018 Does not provide services to public 24 44 15 11 4 0 1 70 15 81
2017 Provides services to public 32 27 13 10 17 0 0 60 27 53
2017 Does not provide services to public 31 35 18 9 4 0 2 68 14 89

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 27 22 13 7 0 2 56 21 40
2018 Does not provide services to public 37 28 18 12 3 0 1 66 15 81
2017 Provides services to public 41 26 20 2 7 2 2 70 9 53
2017 Does not provide services to public 28 30 21 11 9 0 1 59 20 89

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 23 12 5 10 0 0 73 15 40
2018 Does not provide services to public 64 12 12 10 1 0 0 76 11 81
2017 Provides services to public 46 18 8 15 12 0 2 65 27 53
2017 Does not provide services to public 44 26 23 2 3 0 1 71 6 90

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 77 8 2 7 3 2 0 87 10 40
2018 Does not provide services to public 81 9 3 3 0 0 5 95 3 80

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 80 15 2 2 0 0 0 95 2 40
2018 Does not provide services to public 76 10 2 5 0 3 4 92 5 81
2017 Provides services to public 80 8 6 2 4 0 0 88 6 53
2017 Does not provide services to public 71 12 9 5 1 1 1 85 6 90

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 25 7 3 0 2 0 90 3 40
2018 Does not provide services to public 56 25 10 4 0 0 5 86 4 82
2017 Provides services to public 64 15 14 2 6 0 0 79 7 53
2017 Does not provide services to public 54 28 13 3 1 0 2 83 4 90

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 25 10 5 7 0 0 78 13 40
2018 Does not provide services to public 61 20 7 6 2 0 4 83 9 82
2017 Provides services to public 60 15 15 6 4 0 0 75 10 53
2017 Does not provide services to public 58 17 12 8 3 1 1 76 11 90

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 15 2 0 0 0 22 97 0 40
2018 Does not provide services to public 53 10 6 1 1 0 29 88 3 80
2017 Provides services to public 55 14 2 0 0 0 29 97 0 53
2017 Does not provide services to public 64 7 3 1 2 0 22 92 4 90

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 22 27 8 2 0 0 63 10 40
2018 Does not provide services to public 81 9 4 0 0 0 6 96 0 81
2017 Provides services to public 38 34 21 2 2 0 2 74 4 53
2017 Does not provide services to public 73 17 2 0 0 0 7 97 0 89

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 8 12 5 0 2 2 82 5 40
2018 Does not provide services to public 83 4 5 1 2 0 5 91 4 82
2017 Provides services to public 65 17 6 0 4 2 6 89 4 53
2017 Does not provide services to public 79 13 2 1 2 0 2 95 3 90

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 33 5 5 0 0 2 90 5 40
2018 Does not provide services to public 44 35 11 2 2 0 5 83 5 82
2017 Provides services to public 57 35 4 1 4 0 0 91 5 53
2017 Does not provide services to public 53 28 10 6 1 0 2 83 7 90

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 30 30 25 7 0 0 37 32 40
2018 Does not provide services to public 13 30 36 16 5 0 0 43 21 83
2017 Provides services to public 6 33 30 15 13 2 0 40 29 53
2017 Does not provide services to public 14 23 38 18 8 0 0 37 25 90

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 17 28 32 3 0 0 35 37 40
2018 Does not provide services to public 5 24 28 28 15 0 0 43 29 82
2017 Provides services to public 13 18 26 39 6 0 0 44 30 53
2017 Does not provide services to public 7 27 35 18 11 1 2 29 35 89

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 75 15 3 7 0 0 0 90 7 40
2018 Does not provide services to public 53 41 5 1 0 0 0 94 1 83
2017 Provides services to public 64 26 7 2 0 2 0 91 2 53
2017 Does not provide services to public 52 35 9 2 0 2 0 89 2 90

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 37 10 13 2 0 0 75 15 40
2018 Does not provide services to public 31 37 18 6 4 3 1 71 10 83
2017 Provides services to public 21 45 16 17 2 0 0 66 19 53
2017 Does not provide services to public 21 49 14 11 4 1 0 70 15 90
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 25 20 2 10 5 0 40 60 40
2018 Does not provide services to public 32 35 16 9 7 1 0 32 68 82
2017 Provides services to public 28 33 9 10 14 6 0 30 70 53
2017 Does not provide services to public 38 36 8 4 11 4 0 40 60 90

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 23
2018 Does not provide services to public 31 55
2017 Provides services to public 39 35
2017 Does not provide services to public 26 52

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 23
2018 Does not provide services to public 32 55
2017 Provides services to public 39 35
2017 Does not provide services to public 33 52

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 23
2018 Does not provide services to public 27 55
2017 Provides services to public 17 35
2017 Does not provide services to public 27 52

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 23
2018 Does not provide services to public 45 55
2017 Provides services to public 54 35
2017 Does not provide services to public 34 52

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 23
2018 Does not provide services to public 4 55
2017 Provides services to public 5 35
2017 Does not provide services to public 8 52

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 23
2018 Does not provide services to public 29 55

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 23
2018 Does not provide services to public 27 55
2017 Provides services to public 23 35
2017 Does not provide services to public 31 52

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 4 65 9 4 0 17 23
2018 Does not provide services to public 11 50 17 9 0 13 54
2017 Provides services to public 6 68 5 15 0 6 34
2017 Does not provide services to public 8 65 11 8 2 6 50

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 57 43 23
2018 Does not provide services to public 60 40 55

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 26 13 4 4 0 4 77 9 23
2018 Does not provide services to public 51 31 7 0 4 2 5 88 4 55
2017 Provides services to public 23 41 15 12 8 0 2 65 20 35
2017 Does not provide services to public 41 27 10 11 1 2 8 75 14 52

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 9 4 9 26 9 35 31 61 23
2018 Does not provide services to public 7 2 11 9 18 9 44 20 57 55
2017 Provides services to public 0 9 12 0 15 15 49 25 42 35
2017 Does not provide services to public 16 10 7 7 9 0 51 52 32 52

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 10 18 2 12 0 2 67 15 40
2018 Does not provide services to public 36 17 17 12 6 1 10 60 21 81
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