2018 Public Service Employee Survey Results for Library and Archives Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 47 11 11 2 0 0 77 12 188
2018 Does not provide services to public 30 51 11 6 2 0 0 81 8 461
2017 Provides services to public 28 43 12 12 3 0 2 72 15 220
2017 Does not provide services to public 34 43 10 9 4 0 0 77 13 519
2014 Provides services to public 20 44 13 17 6 0 0 64 23 218
2014 Does not provide services to public 31 41 11 12 3 0 1 73 16 598
2011 Provides services to public 22 44 15 12 7 0 1 66 19 240
2011 Does not provide services to public 24 42 14 13 5 0 1 67 18 581
2008 Provides services to public 22 45 13 13 6 1 1 68 19 285
2008 Does not provide services to public 28 42 15 9 4 0 1 71 13 533

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 34 7 4 3 0 0 86 7 190
2018 Does not provide services to public 49 38 9 3 2 0 0 87 5 461
2017 Provides services to public 46 39 8 4 3 0 0 85 7 222
2017 Does not provide services to public 48 37 10 4 1 0 0 85 5 518
2014 Provides services to public 39 41 8 5 6 0 0 80 11 218
2014 Does not provide services to public 43 36 11 5 4 0 0 79 10 598
2011 Provides services to public 44 35 14 2 4 0 1 80 6 239
2011 Does not provide services to public 40 39 8 8 5 0 0 80 13 582
2008 Provides services to public 45 38 9 4 4 0 0 83 7 285
2008 Does not provide services to public 43 36 11 5 4 0 0 80 9 534

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 36 5 5 3 0 0 87 8 187
2018 Does not provide services to public 50 38 8 3 2 0 0 88 5 456
2017 Provides services to public 48 40 6 4 2 0 0 88 6 222
2017 Does not provide services to public 53 35 5 4 1 0 0 89 6 517
2014 Provides services to public 40 42 9 4 4 0 0 83 8 218
2014 Does not provide services to public 47 36 7 6 4 0 0 83 10 598
2011 Provides services to public 47 42 6 2 3 0 0 89 5 241
2011 Does not provide services to public 43 42 6 6 3 0 0 85 9 581
2008 Provides services to public 45 41 8 2 4 0 0 86 6 285
2008 Does not provide services to public 46 40 8 3 3 0 0 86 7 533

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 32 11 8 4 1 0 77 12 188
2018 Does not provide services to public 49 35 9 4 2 1 0 85 6 460
2017 Provides services to public 41 35 9 9 3 1 2 79 12 222
2017 Does not provide services to public 50 31 10 4 3 0 1 82 7 518
2014 Provides services to public 35 36 15 7 6 1 0 71 14 218
2014 Does not provide services to public 40 35 13 7 3 1 2 76 10 597
2011 Provides services to public 32 36 12 12 6 1 1 70 18 242
2011 Does not provide services to public 37 36 13 7 4 1 1 74 12 583

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 39 11 7 2 0 0 80 9 189
2018 Does not provide services to public 41 41 10 5 2 0 0 83 7 456
2017 Provides services to public 38 48 7 5 2 0 0 86 6 222
2017 Does not provide services to public 40 42 9 5 3 0 0 83 8 519
2014 Provides services to public 33 46 9 6 4 0 0 80 11 217
2014 Does not provide services to public 31 44 15 7 4 0 0 75 11 598
2011 Provides services to public 34 36 11 10 9 0 0 71 19 241
2011 Does not provide services to public 26 44 13 9 7 0 0 71 16 582
2008 Provides services to public 36 45 10 6 3 0 0 81 9 283
2008 Does not provide services to public 40 37 12 7 4 0 0 77 12 530

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 38 15 14 6 0 0 65 20 190
2018 Does not provide services to public 35 35 14 9 6 1 0 70 15 459
2017 Provides services to public 24 39 13 12 12 0 0 63 24 221
2017 Does not provide services to public 31 36 17 10 6 1 0 68 16 519
2014 Provides services to public 21 45 12 13 8 1 0 66 22 218
2014 Does not provide services to public 27 35 19 12 7 0 0 62 19 598
2011 Provides services to public 19 37 13 16 15 0 0 56 31 242
2011 Does not provide services to public 19 37 16 16 11 0 0 57 27 583

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 43 12 7 4 0 0 78 10 190
2018 Does not provide services to public 37 43 11 5 3 0 0 80 9 459
2017 Provides services to public 30 48 10 8 3 0 0 78 11 222
2017 Does not provide services to public 33 46 11 7 3 0 0 79 10 518

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 35 6 5 1 0 0 88 6 190
2018 Does not provide services to public 51 39 7 2 1 0 0 90 3 460
2017 Provides services to public 43 43 8 4 2 0 0 87 5 222
2017 Does not provide services to public 45 39 9 4 2 1 0 84 7 519
2014 Provides services to public 39 44 8 6 2 0 0 83 9 218
2014 Does not provide services to public 42 43 9 4 2 1 0 86 5 598
2011 Provides services to public 32 37 12 9 8 2 0 70 18 241
2011 Does not provide services to public 29 39 15 9 6 1 0 69 16 582
2008 Provides services to public 46 35 9 6 3 2 0 82 9 285
2008 Does not provide services to public 44 37 11 5 3 0 0 81 8 533

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 42 13 11 8 0 0 69 18 190
2018 Does not provide services to public 35 41 12 6 5 0 0 77 11 458
2017 Provides services to public 28 39 11 10 11 0 0 67 21 222
2017 Does not provide services to public 35 34 16 9 5 1 0 70 14 518

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 29 4 4 0 0 0 92 4 188
2018 Does not provide services to public 53 34 11 2 1 0 0 87 3 458
2017 Provides services to public 55 33 7 4 0 0 0 89 5 222
2017 Does not provide services to public 53 35 8 2 1 0 0 89 3 518
2014 Provides services to public 59 31 7 1 2 0 0 91 3 216
2014 Does not provide services to public 57 32 8 2 1 0 0 89 3 598
2011 Provides services to public 60 28 6 5 2 0 0 88 6 242
2011 Does not provide services to public 49 35 11 4 1 0 0 85 5 582

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 45 10 13 7 0 0 70 20 189
2018 Does not provide services to public 34 42 14 6 4 0 0 76 10 457
2017 Provides services to public 27 41 10 12 8 0 1 69 20 222
2017 Does not provide services to public 33 44 13 6 4 0 0 77 10 517
2014 Provides services to public 15 47 12 18 8 0 0 62 26 218
2014 Does not provide services to public 25 41 15 11 5 1 1 67 17 597
2011 Provides services to public 22 38 16 13 10 1 0 60 24 242
2011 Does not provide services to public 22 38 15 14 9 1 1 61 23 583

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 35 15 9 6 0 0 69 15 188
2018 Does not provide services to public 38 38 15 5 4 0 0 76 9 456
2017 Provides services to public 29 38 14 7 11 0 1 68 18 220
2017 Does not provide services to public 37 40 14 3 5 0 1 78 8 518
2014 Provides services to public 26 39 16 9 9 0 0 65 18 218
2014 Does not provide services to public 32 36 17 10 4 0 1 69 14 596

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 43 16 7 4 0 0 73 11 189
2018 Does not provide services to public 33 46 12 6 2 0 0 79 9 454
2017 Provides services to public 28 43 14 8 6 0 0 72 14 222
2017 Does not provide services to public 33 43 12 7 3 1 1 78 10 517
2014 Provides services to public 20 44 16 11 8 0 0 65 19 218
2014 Does not provide services to public 31 39 17 9 3 1 1 71 12 598
2011 Provides services to public 25 40 15 14 7 0 0 65 21 242
2011 Does not provide services to public 29 41 13 10 4 1 1 72 15 579

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 39 7 7 1 0 0 86 8 190
2018 Does not provide services to public 46 39 10 2 2 0 0 86 4 459
2017 Provides services to public 46 40 8 4 1 1 0 87 6 221
2017 Does not provide services to public 42 42 10 4 1 0 0 84 6 517
2014 Provides services to public 42 38 12 5 3 0 0 80 8 218
2014 Does not provide services to public 42 38 12 5 2 0 0 81 8 597
2011 Provides services to public 37 39 9 10 3 0 0 77 13 242
2011 Does not provide services to public 34 45 9 7 4 0 0 80 11 582
2008 Provides services to public 43 42 7 5 3 0 0 85 8 285
2008 Does not provide services to public 42 41 7 5 3 0 0 84 9 533

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 29 15 8 6 0 1 71 14 189
2018 Does not provide services to public 46 36 10 5 1 1 0 83 7 462
2017 Provides services to public 39 37 11 5 5 0 3 79 10 222
2017 Does not provide services to public 51 33 10 4 2 0 1 84 6 518
2014 Provides services to public 38 34 19 5 3 0 1 73 8 218
2014 Does not provide services to public 46 35 11 4 2 0 1 82 6 598
2011 Provides services to public 32 30 18 8 7 0 4 64 16 240
2011 Does not provide services to public 36 33 18 8 3 0 2 71 11 583
2008 Provides services to public 22 30 22 17 8 0 1 53 25 283
2008 Does not provide services to public 27 35 22 9 5 0 1 63 15 532

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 3 22 41 25 9 0 0 34 25 190
2018 Does not provide services to public 4 20 43 21 9 1 1 31 25 463
2017 Provides services to public 8 22 34 24 9 2 2 34 31 222
2017 Does not provide services to public 7 21 40 19 10 1 2 30 29 517
2014 Provides services to public 14 31 30 17 5 1 2 23 46 218
2014 Does not provide services to public 11 26 35 14 9 1 3 24 40 598
2011 Provides services to public 27 34 23 7 5 2 2 12 64 242
2011 Does not provide services to public 28 30 25 10 5 1 2 15 59 579
2008 Provides services to public 12 35 34 9 7 1 1 16 49 285
2008 Does not provide services to public 11 30 34 16 5 1 2 22 43 533

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 3 12 36 32 13 4 0 47 16 188
2018 Does not provide services to public 5 11 35 30 16 3 1 48 16 462
2017 Provides services to public 6 15 31 26 15 5 3 44 23 222
2017 Does not provide services to public 7 12 32 26 15 4 2 44 21 516
2014 Provides services to public 18 23 32 14 6 3 4 21 44 218
2014 Does not provide services to public 14 26 33 13 9 3 3 23 42 596
2011 Provides services to public 37 24 22 7 8 3 0 15 63 242
2011 Does not provide services to public 28 25 27 11 5 2 2 17 55 579
2008 Provides services to public 14 28 32 15 7 3 2 23 44 283
2008 Does not provide services to public 14 22 32 17 10 1 3 29 38 530

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 24 33 21 8 1 1 30 36 189
2018 Does not provide services to public 8 21 36 21 8 4 2 31 31 462
2017 Provides services to public 13 23 29 18 10 3 4 30 39 221
2017 Does not provide services to public 11 18 34 17 12 3 5 31 31 515
2014 Provides services to public 24 30 19 12 7 3 6 21 59 218
2014 Does not provide services to public 21 27 23 11 9 3 5 23 52 596
2011 Provides services to public 30 28 20 10 6 2 3 17 62 242
2011 Does not provide services to public 22 22 28 12 7 4 5 21 48 580
2008 Provides services to public 18 25 26 16 7 5 3 25 47 285
2008 Does not provide services to public 13 23 29 17 8 4 5 28 40 532

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 2 12 34 31 20 1 1 52 13 189
2018 Does not provide services to public 1 12 31 37 17 1 1 55 14 457
2017 Provides services to public 7 14 27 31 18 2 2 50 22 221
2017 Does not provide services to public 4 13 31 29 19 1 3 50 18 510
2014 Provides services to public 9 18 32 21 14 2 5 37 29 216
2014 Does not provide services to public 7 15 31 27 14 2 4 44 23 595
2011 Provides services to public 13 18 34 18 12 2 3 32 32 239
2011 Does not provide services to public 13 16 32 21 11 2 5 34 32 580
2008 Provides services to public 9 25 30 23 11 1 2 35 34 285
2008 Does not provide services to public 6 18 36 27 8 1 3 37 25 531

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 25 29 15 10 1 2 26 45 190
2018 Does not provide services to public 9 22 34 22 10 2 2 33 31 461
2017 Provides services to public 20 18 33 12 12 3 2 25 40 222
2017 Does not provide services to public 13 19 32 18 13 1 4 33 33 515
2014 Provides services to public 22 32 23 11 6 2 4 18 57 218
2014 Does not provide services to public 16 23 29 14 11 1 4 27 42 597
2011 Provides services to public 36 30 19 6 7 1 1 13 67 242
2011 Does not provide services to public 23 25 26 14 7 2 4 22 50 581
2008 Provides services to public 27 33 22 9 5 1 3 15 63 284
2008 Does not provide services to public 18 30 26 15 7 1 4 24 49 533

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 16 31 25 17 2 1 44 24 189
2018 Does not provide services to public 6 16 28 31 13 5 2 47 23 463
2017 Provides services to public 8 18 29 23 14 4 4 40 29 222
2017 Does not provide services to public 6 14 25 30 16 4 4 50 22 516
2014 Provides services to public 12 19 26 21 10 3 8 36 35 218
2014 Does not provide services to public 10 16 28 23 13 4 5 40 29 596
2011 Provides services to public 15 20 30 17 10 3 5 30 38 240
2011 Does not provide services to public 12 20 25 20 13 4 7 37 35 580
2008 Provides services to public 21 24 29 14 7 4 1 22 48 284
2008 Does not provide services to public 12 24 30 17 11 2 5 30 38 532

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 24 34 19 10 1 1 30 36 189
2018 Does not provide services to public 7 19 38 21 10 4 1 33 28 462
2017 Provides services to public 10 25 35 17 9 3 1 27 37 222
2017 Does not provide services to public 11 16 38 18 9 5 4 30 29 516
2014 Provides services to public 22 24 29 11 5 5 4 18 50 218
2014 Does not provide services to public 16 21 31 13 12 4 3 27 40 597
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 35 17 15 4 3 2 63 20 190
2018 Does not provide services to public 25 37 17 9 4 7 2 68 14 457
2017 Provides services to public 19 35 15 12 9 6 4 60 23 222
2017 Does not provide services to public 27 32 16 5 5 8 6 69 12 519
2014 Provides services to public 29 35 16 8 4 5 4 70 13 218
2014 Does not provide services to public 32 30 13 7 7 5 5 69 17 595

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 30 9 10 4 1 1 77 14 188
2018 Does not provide services to public 46 35 7 8 3 2 0 82 11 458
2017 Provides services to public 37 39 7 8 8 2 0 77 16 222
2017 Does not provide services to public 50 31 10 5 4 1 0 81 9 519
2014 Provides services to public 47 32 7 9 5 1 0 79 14 217
2014 Does not provide services to public 46 30 9 8 6 1 0 77 14 598

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 20 27 16 7 18 3 38 29 190
2018 Does not provide services to public 15 26 20 13 6 18 3 52 23 459
2017 Provides services to public 10 23 16 15 12 20 4 44 35 222
2017 Does not provide services to public 12 23 19 11 6 24 6 49 24 519
2014 Provides services to public 10 24 18 18 8 19 3 43 34 218
2014 Does not provide services to public 13 23 18 16 9 17 4 46 32 597

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 40 8 3 2 0 1 87 5 188
2018 Does not provide services to public 50 36 8 4 2 0 0 86 6 459
2017 Provides services to public 41 44 5 6 3 0 0 86 9 222
2017 Does not provide services to public 47 37 8 5 3 0 0 84 8 519
2014 Provides services to public 47 41 8 3 2 0 0 88 5 218
2014 Does not provide services to public 45 39 9 6 2 0 0 84 8 596

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 46 11 5 1 0 1 83 6 190
2018 Does not provide services to public 40 44 11 2 1 2 0 86 3 459
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 32 14 6 3 0 0 77 9 189
2018 Does not provide services to public 42 38 11 6 3 1 0 81 9 462
2017 Provides services to public 34 41 14 5 4 1 0 76 9 222
2017 Does not provide services to public 41 39 10 5 4 1 0 80 9 519
2014 Provides services to public 37 37 13 6 6 0 1 75 12 218
2014 Does not provide services to public 39 32 15 9 4 1 1 72 13 598
2011 Provides services to public 33 38 12 10 7 0 0 71 17 240
2011 Does not provide services to public 34 37 14 8 6 1 0 71 15 582
2008 Provides services to public 30 36 13 10 8 1 1 67 19 284
2008 Does not provide services to public 34 31 15 12 7 0 1 66 18 534

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 28 12 3 4 1 1 80 7 189
2018 Does not provide services to public 53 30 9 3 2 2 1 85 5 462
2017 Provides services to public 41 37 10 6 3 2 0 80 10 221
2017 Does not provide services to public 49 34 8 4 3 2 1 85 6 517
2014 Provides services to public 41 36 14 5 4 1 0 78 9 218
2014 Does not provide services to public 45 31 11 5 3 3 1 80 9 598
2011 Provides services to public 43 28 15 7 4 2 1 73 12 240
2011 Does not provide services to public 42 30 14 7 4 2 0 74 12 582
2008 Provides services to public 40 32 13 8 4 2 1 74 12 285
2008 Does not provide services to public 42 31 12 7 5 2 0 75 12 533

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 27 10 9 5 1 0 75 15 188
2018 Does not provide services to public 50 32 9 6 2 0 0 83 8 461
2017 Provides services to public 37 39 9 6 6 1 1 78 13 222
2017 Does not provide services to public 46 35 8 6 4 1 1 82 10 519
2014 Provides services to public 40 35 11 8 6 1 0 75 14 218
2014 Does not provide services to public 45 30 11 8 3 1 1 77 12 597
2011 Provides services to public 37 35 9 9 7 2 0 74 17 239
2011 Does not provide services to public 37 35 11 9 6 1 0 73 15 582
2008 Provides services to public 39 35 8 10 6 1 1 75 16 285
2008 Does not provide services to public 38 34 12 9 6 0 0 72 15 532

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 27 10 3 3 1 0 84 6 188
2018 Does not provide services to public 58 28 8 3 2 2 0 87 5 461
2017 Provides services to public 55 26 9 3 4 2 1 84 7 222
2017 Does not provide services to public 58 26 8 4 2 2 0 85 6 519

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 24 11 9 4 0 0 76 13 189
2018 Does not provide services to public 53 31 8 5 2 0 0 84 7 463
2017 Provides services to public 50 31 9 6 5 0 0 81 11 222
2017 Does not provide services to public 52 32 9 4 3 0 0 83 7 518
2014 Provides services to public 46 31 11 5 6 1 0 78 11 218
2014 Does not provide services to public 50 29 9 7 3 0 1 80 11 597
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 43 19 3 0 4 6 76 4 32
2018 Does not provide services to public 25 37 20 6 3 1 8 68 10 119
2017 Provides services to public 23 49 8 8 0 5 5 81 9 35
2017 Does not provide services to public 24 38 13 5 3 6 10 74 10 127
2014 Provides services to public 21 43 21 6 3 3 3 68 10 33
2014 Does not provide services to public 25 37 17 8 3 5 6 69 11 124

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 33 15 7 6 6 0 70 14 188
2018 Does not provide services to public 25 37 17 8 4 9 0 69 13 463
2017 Provides services to public 23 39 17 4 9 8 0 68 14 222
2017 Does not provide services to public 25 35 17 8 6 9 0 66 16 519
2014 Provides services to public 13 36 18 10 8 14 0 57 22 218
2014 Does not provide services to public 17 33 19 13 6 11 1 57 22 598
2011 Provides services to public 8 19 25 13 22 13 0 31 40 242
2011 Does not provide services to public 12 22 22 16 15 12 0 39 36 579

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 36 14 11 7 2 0 67 19 187
2018 Does not provide services to public 26 39 16 10 5 3 0 67 16 459
2017 Provides services to public 21 35 16 14 10 4 0 59 25 222
2017 Does not provide services to public 23 36 21 10 6 5 0 62 16 519
2014 Provides services to public 13 31 22 16 13 5 0 46 30 218
2014 Does not provide services to public 16 31 21 16 10 6 0 50 28 598
2011 Provides services to public 7 16 17 19 39 2 1 23 59 242
2011 Does not provide services to public 10 20 20 18 29 3 0 32 48 579
2008 Provides services to public 15 28 17 20 18 3 0 44 38 285
2008 Does not provide services to public 17 30 20 17 14 3 1 48 32 534

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 36 20 13 9 6 0 56 23 187
2018 Does not provide services to public 18 36 21 13 5 7 0 57 20 460
2017 Provides services to public 14 32 20 16 10 7 0 50 28 222
2017 Does not provide services to public 18 32 22 11 7 10 1 56 20 518
2014 Provides services to public 8 26 22 18 17 10 0 38 38 218
2014 Does not provide services to public 12 25 24 18 10 11 0 42 31 597
2011 Provides services to public 3 14 19 23 34 7 0 18 61 242
2011 Does not provide services to public 6 22 18 21 27 6 0 30 51 583
2008 Provides services to public 6 23 24 25 17 5 0 30 44 285
2008 Does not provide services to public 7 28 23 20 15 6 0 38 38 533

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 35 19 12 12 1 0 57 24 187
2018 Does not provide services to public 19 36 21 12 8 3 0 57 21 463
2017 Provides services to public 12 38 21 14 11 4 0 52 26 222
2017 Does not provide services to public 18 38 18 12 8 5 0 59 21 516
2014 Provides services to public 10 34 19 16 17 5 0 46 34 218
2014 Does not provide services to public 13 35 21 16 11 4 0 50 28 595
2011 Provides services to public 6 21 14 21 34 3 0 28 57 242
2011 Does not provide services to public 8 25 19 23 22 3 0 34 47 580
2008 Provides services to public 10 35 16 23 14 2 0 45 38 284
2008 Does not provide services to public 12 36 19 19 11 3 0 49 31 533
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 44 12 7 2 0 0 79 9 187
2018 Does not provide services to public 32 45 15 6 1 1 0 78 7 456
2017 Provides services to public 29 51 11 5 4 1 0 80 9 221
2017 Does not provide services to public 30 47 13 6 3 1 0 78 9 515
2014 Provides services to public 19 44 17 12 7 1 0 63 20 218
2014 Does not provide services to public 24 40 19 9 7 1 0 65 16 598
2011 Provides services to public 12 30 15 13 30 0 0 42 43 242
2011 Does not provide services to public 14 32 17 16 20 1 0 46 37 581

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 42 16 10 6 2 1 68 16 188
2018 Does not provide services to public 26 37 16 10 5 5 1 68 15 459
2017 Provides services to public 24 40 13 10 8 5 0 67 19 221
2017 Does not provide services to public 27 38 13 10 4 7 1 71 15 518
2014 Provides services to public 28 40 14 5 7 6 0 73 12 217
2014 Does not provide services to public 28 36 15 9 6 5 1 68 15 598
2011 Provides services to public 24 37 13 10 8 7 1 66 19 242
2011 Does not provide services to public 22 34 14 10 9 8 2 63 22 581
2008 Provides services to public 26 33 13 13 9 4 2 63 23 285
2008 Does not provide services to public 30 31 13 13 7 4 2 64 21 531

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 38 24 8 3 2 0 64 11 188
2018 Does not provide services to public 23 44 21 7 2 3 0 69 9 458

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 27 24 11 11 8 2 49 24 190
2018 Does not provide services to public 16 27 22 11 8 13 2 51 22 458
2017 Provides services to public 17 25 17 14 12 11 4 49 31 221
2017 Does not provide services to public 16 24 20 11 11 13 4 49 27 517
2014 Provides services to public 10 19 23 17 12 16 2 36 36 217
2014 Does not provide services to public 12 21 19 17 14 14 3 40 37 597
2011 Provides services to public 7 16 18 20 23 14 2 28 51 242
2011 Does not provide services to public 10 20 19 15 16 18 3 37 39 579

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 39 18 12 10 1 0 60 22 189
2018 Does not provide services to public 22 40 19 9 6 4 0 65 16 459
2017 Provides services to public 20 41 13 11 13 2 0 62 25 222
2017 Does not provide services to public 24 35 19 12 6 3 0 62 18 519
2014 Provides services to public 15 33 17 14 16 4 1 50 32 217
2014 Does not provide services to public 22 34 18 10 8 5 2 61 19 597
2011 Provides services to public 12 33 19 15 19 2 0 46 35 241
2011 Does not provide services to public 17 32 18 16 15 2 1 50 31 580
2008 Provides services to public 12 37 18 18 11 3 0 52 30 284
2008 Does not provide services to public 17 33 20 17 12 2 0 50 29 532

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 29 18 15 19 0 1 47 34 190
2018 Does not provide services to public 15 30 18 20 14 2 2 47 35 459
2017 Provides services to public 12 28 16 16 24 3 2 41 42 222
2017 Does not provide services to public 14 25 19 21 15 3 3 41 39 519
2014 Provides services to public 9 24 19 16 23 4 5 36 43 218
2014 Does not provide services to public 16 22 19 15 20 4 5 41 38 597
2011 Provides services to public 10 21 21 19 26 2 2 32 47 241
2011 Does not provide services to public 10 23 17 20 26 2 2 35 48 580
2008 Provides services to public 12 24 17 24 20 1 3 38 45 285
2008 Does not provide services to public 11 25 18 19 24 2 1 37 45 531

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 46 18 7 7 3 1 67 15 189
2018 Does not provide services to public 22 42 22 6 3 4 1 68 9 459
2017 Provides services to public 18 40 20 9 8 5 0 61 18 222
2017 Does not provide services to public 20 46 19 6 4 4 1 69 11 517

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 44 11 5 2 2 1 80 8 190
2018 Does not provide services to public 36 42 15 3 1 4 0 81 4 459
2017 Provides services to public 31 39 16 3 3 7 0 76 7 221
2017 Does not provide services to public 33 43 14 4 1 4 1 79 6 518
2014 Provides services to public 28 42 16 3 4 6 0 76 7 218
2014 Does not provide services to public 34 36 16 5 2 8 0 76 7 598

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 45 12 4 1 2 0 82 6 188
2018 Does not provide services to public 39 44 11 3 1 2 0 85 4 461
2017 Provides services to public 31 48 10 5 3 3 0 82 8 221
2017 Does not provide services to public 32 48 14 2 2 2 0 82 4 518
2014 Provides services to public 27 44 16 4 4 4 0 75 9 218
2014 Does not provide services to public 35 39 16 4 2 4 0 77 6 597
2011 Provides services to public 17 29 19 14 15 5 0 49 31 241
2011 Does not provide services to public 20 34 20 10 10 6 0 57 21 581

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 39 9 4 3 0 0 84 7 190
2018 Does not provide services to public 49 40 8 2 1 0 0 90 3 459
2017 Provides services to public 43 41 6 5 5 0 0 84 10 222
2017 Does not provide services to public 45 42 8 3 2 0 0 88 5 518
2014 Provides services to public 34 43 13 5 4 0 0 78 9 216
2014 Does not provide services to public 42 39 12 4 2 0 0 82 6 598
2011 Provides services to public 22 31 16 13 17 1 0 54 30 242
2011 Does not provide services to public 23 36 19 10 10 2 0 61 20 583
2008 Provides services to public 29 40 13 11 7 0 0 69 18 285
2008 Does not provide services to public 31 37 18 8 6 1 0 69 13 533

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 40 16 6 3 0 0 75 9 188
2018 Does not provide services to public 42 31 18 6 3 1 0 73 9 458
2017 Provides services to public 31 39 14 6 8 1 0 71 15 222
2017 Does not provide services to public 35 40 14 5 4 1 0 77 9 518
2014 Provides services to public 18 34 25 13 8 1 0 53 22 218
2014 Does not provide services to public 23 36 22 11 6 2 0 60 18 598
2011 Provides services to public 12 23 23 17 24 2 0 35 42 241
2011 Does not provide services to public 17 26 23 17 16 2 0 43 34 582

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 41 11 8 3 0 1 77 11 189
2018 Does not provide services to public 43 34 15 5 2 0 0 77 7 457
2017 Provides services to public 29 41 12 10 6 0 0 71 17 222
2017 Does not provide services to public 35 40 14 5 4 1 0 77 9 519
2014 Provides services to public 18 37 24 11 9 1 0 55 21 218
2014 Does not provide services to public 23 39 20 12 5 1 0 63 16 598
2011 Provides services to public 12 27 13 19 27 1 0 40 47 241
2011 Does not provide services to public 17 30 20 15 18 1 0 47 33 582
2008 Provides services to public 21 39 15 17 8 1 0 61 25 285
2008 Does not provide services to public 22 36 19 15 8 1 0 58 23 534

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 26 18 7 4 3 1 70 12 190
2018 Does not provide services to public 42 29 15 6 5 3 0 73 11 463
2017 Provides services to public 39 30 11 11 5 3 1 72 17 221
2017 Does not provide services to public 39 31 14 8 4 3 1 73 12 517
2014 Provides services to public 26 28 17 9 15 4 1 57 25 217
2014 Does not provide services to public 30 28 17 12 7 5 1 62 20 597
2011 Provides services to public 17 24 19 15 14 10 1 46 33 241
2011 Does not provide services to public 23 27 16 11 15 6 1 55 28 583
2008 Provides services to public 21 35 18 10 10 6 1 59 21 285
2008 Does not provide services to public 26 28 15 14 10 5 1 58 26 533
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 20 39 40 189
2018 Does not provide services to public 19 47 34 459
2017 Provides services to public 14 52 34 222
2017 Does not provide services to public 20 46 34 519
2014 Provides services to public 28 41 31 218
2014 Does not provide services to public 27 41 32 598
2011 Provides services to public 27 36 37 242
2011 Does not provide services to public 27 40 32 583

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 22 38 18 5 0 16 39
2018 Does not provide services to public 29 23 37 2 2 7 85
2017 Provides services to public 19 22 25 10 22 3 32
2017 Does not provide services to public 25 18 33 2 18 4 104
2014 Provides services to public 22 22 35 9 9999 12 59
2014 Does not provide services to public 19 18 35 7 9999 22 156
2011 Provides services to public 21 13 35 25 9999 6 67
2011 Does not provide services to public 24 13 41 9 9999 13 160
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 10 90 187
2018 Does not provide services to public 9 91 460

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 64 19
2018 Does not provide services to public 60 39

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 19
2018 Does not provide services to public 37 39

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 19
2018 Does not provide services to public 0 39

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 19
2018 Does not provide services to public 27 39

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 19
2018 Does not provide services to public 35 39

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 19
2018 Does not provide services to public 41 39

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 19
2018 Does not provide services to public 32 39

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 19
2018 Does not provide services to public 27 39

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 55 19
2018 Does not provide services to public 51 39

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 19
2018 Does not provide services to public 25 39

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 19
2018 Does not provide services to public 0 39

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 19
2018 Does not provide services to public 42 39

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 59 19
2018 Does not provide services to public 57 38

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 19
2018 Does not provide services to public 26 38

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 13 37

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 18
2018 Does not provide services to public 23 37

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 18
2018 Does not provide services to public 32 37

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 18
2018 Does not provide services to public 41 37

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 61 18
2018 Does not provide services to public 53 37

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 13 22 8 6 32 7 40 23 189
2018 Does not provide services to public 16 16 19 6 4 32 7 53 16 458
2017 Provides services to public 11 15 19 8 10 28 9 42 28 222
2017 Does not provide services to public 14 17 18 5 4 33 9 52 16 519
2014 Provides services to public 13 16 19 7 3 33 9 50 17 218
2014 Does not provide services to public 12 14 19 6 5 35 9 46 19 598

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 33 19 6 6 11 1 64 14 190
2018 Does not provide services to public 28 31 18 6 2 15 1 69 9 458
2017 Provides services to public 21 36 15 5 7 14 1 67 15 222
2017 Does not provide services to public 23 31 19 5 3 17 2 67 10 517
2014 Provides services to public 19 28 21 6 4 22 0 60 13 218
2014 Does not provide services to public 20 29 21 8 3 18 1 61 13 598
2011 Provides services to public 19 33 22 8 6 12 0 59 16 241
2011 Does not provide services to public 20 35 19 7 6 12 0 64 14 582
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 5 95 187
2018 Does not provide services to public 4 96 460

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 14 29 2 2 37 6 43 7 190
2018 Does not provide services to public 16 17 21 2 1 38 5 58 6 458
2017 Provides services to public 13 17 20 3 2 37 9 55 8 221
2017 Does not provide services to public 12 17 17 2 2 40 10 57 8 518
2014 Provides services to public 7 19 23 3 1 39 8 49 8 218
2014 Does not provide services to public 13 14 19 2 2 43 7 54 7 597

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 36 26 3 1 10 1 66 5 188
2018 Does not provide services to public 28 31 19 4 1 16 0 71 6 460
2017 Provides services to public 22 35 18 4 1 19 2 71 6 221
2017 Does not provide services to public 22 34 16 2 3 20 3 73 6 518
2014 Provides services to public 15 32 20 3 3 25 2 64 8 217
2014 Does not provide services to public 22 25 22 3 2 25 1 64 7 598
2011 Provides services to public 21 35 18 6 3 17 0 68 10 240
2011 Does not provide services to public 23 35 18 4 2 17 0 70 8 581
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 34 23 11 9 1 0 57 20 189
2018 Does not provide services to public 35 28 19 8 9 1 1 64 17 463
2017 Provides services to public 26 20 23 18 10 0 3 47 29 220
2017 Does not provide services to public 24 29 20 11 12 1 3 55 24 516

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 25 28 22 12 0 1 37 34 189
2018 Does not provide services to public 21 31 30 12 6 0 1 52 18 463
2017 Provides services to public 14 23 34 17 11 0 0 37 29 222
2017 Does not provide services to public 20 34 26 12 6 0 1 55 19 519

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 25 28 12 5 0 3 53 18 189
2018 Does not provide services to public 30 33 22 10 3 1 2 64 13 459
2017 Provides services to public 25 34 22 11 6 1 1 60 17 221
2017 Does not provide services to public 31 28 22 12 4 1 2 61 17 513

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 19 23 24 18 0 1 35 42 189
2018 Does not provide services to public 20 27 27 15 8 1 2 48 24 460
2017 Provides services to public 13 24 27 14 20 1 0 38 34 222
2017 Does not provide services to public 23 25 24 14 11 1 2 49 26 518

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 22 14 5 3 0 12 76 8 188
2018 Does not provide services to public 60 18 9 3 2 0 8 85 5 460
2017 Provides services to public 47 19 12 2 3 1 16 80 6 221
2017 Does not provide services to public 53 19 8 4 1 1 13 84 7 516

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 35 25 6 11 0 1 57 17 188
2018 Does not provide services to public 37 30 18 8 5 0 1 69 12 462
2017 Provides services to public 36 26 22 9 5 0 2 63 14 222
2017 Does not provide services to public 36 30 18 8 6 0 1 67 14 518

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 30 25 13 7 0 2 55 20 187
2018 Does not provide services to public 29 38 21 6 3 0 2 68 10 459
2017 Provides services to public 22 31 27 14 4 0 2 54 19 222
2017 Does not provide services to public 30 37 18 9 3 1 2 69 13 517

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 38 23 12 3 0 2 61 16 187
2018 Does not provide services to public 27 37 21 11 3 1 1 64 14 459
2017 Provides services to public 27 29 27 12 6 0 0 56 18 222
2017 Does not provide services to public 25 29 26 11 5 1 2 57 17 518

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 32 21 12 3 0 1 64 15 187
2018 Does not provide services to public 33 32 20 9 4 1 1 67 13 459
2017 Provides services to public 30 38 16 8 5 0 2 70 14 222
2017 Does not provide services to public 32 28 22 10 5 1 2 62 15 517

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 31 25 11 4 0 2 60 14 185
2018 Does not provide services to public 36 35 18 7 3 1 0 71 10 456
2017 Provides services to public 35 29 19 9 5 1 2 66 14 222
2017 Does not provide services to public 37 32 19 6 3 1 3 72 9 518

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 30 12 5 2 1 1 80 7 187
2018 Does not provide services to public 61 23 9 4 2 0 2 86 6 459
2017 Provides services to public 50 28 12 6 3 0 1 79 9 222
2017 Does not provide services to public 64 20 9 4 2 0 1 85 6 519

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 73 12 3 2 2 2 5 92 5 186
2018 Does not provide services to public 79 11 3 1 1 0 5 95 2 459

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 68 13 5 4 4 1 5 86 8 186
2018 Does not provide services to public 77 10 5 2 1 0 4 91 4 457
2017 Provides services to public 74 10 6 4 3 1 3 87 7 222
2017 Does not provide services to public 77 8 4 4 2 1 4 90 6 517

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 33 13 7 4 0 1 76 11 188
2018 Does not provide services to public 53 28 12 3 2 0 1 83 6 461
2017 Provides services to public 52 27 9 6 3 1 3 82 9 222
2017 Does not provide services to public 56 27 8 4 2 0 3 85 6 518

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 21 11 8 6 0 2 75 15 187
2018 Does not provide services to public 63 21 8 3 3 0 1 85 7 459
2017 Provides services to public 63 15 8 4 6 1 3 81 11 222
2017 Does not provide services to public 66 15 7 6 3 0 3 84 9 516

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 13 5 1 1 0 30 91 3 188
2018 Does not provide services to public 56 11 5 2 2 0 23 87 6 458
2017 Provides services to public 63 8 3 2 1 0 23 93 3 221
2017 Does not provide services to public 57 11 3 2 1 1 24 91 5 518

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 25 13 5 2 0 4 79 7 188
2018 Does not provide services to public 72 14 6 1 1 0 6 92 2 460
2017 Provides services to public 53 27 10 5 1 1 4 84 6 220
2017 Does not provide services to public 70 15 4 1 1 1 8 93 2 517

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 64 15 8 4 4 0 5 84 8 187
2018 Does not provide services to public 67 14 6 4 5 1 3 85 10 459
2017 Provides services to public 64 12 7 4 4 1 8 84 9 222
2017 Does not provide services to public 62 14 8 4 6 1 4 80 11 519

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 35 11 5 3 0 3 80 9 188
2018 Does not provide services to public 49 29 13 4 2 0 2 80 7 459
2017 Provides services to public 51 30 10 1 2 0 5 86 4 222
2017 Does not provide services to public 47 29 14 5 1 0 2 78 7 516

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 28 43 12 5 0 0 41 16 188
2018 Does not provide services to public 15 40 35 7 3 0 0 55 11 461
2017 Provides services to public 11 34 36 14 4 0 0 45 19 222
2017 Does not provide services to public 15 37 33 10 4 1 0 53 14 519

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 22 38 26 8 0 0 35 28 189
2018 Does not provide services to public 6 11 40 27 15 0 0 43 17 456
2017 Provides services to public 4 18 40 26 11 0 1 38 22 222
2017 Does not provide services to public 5 15 37 28 15 0 0 43 20 517

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 45 18 12 3 3 0 65 16 188
2018 Does not provide services to public 24 44 17 6 2 7 0 72 9 458
2017 Provides services to public 13 38 22 12 6 9 0 57 20 221
2017 Does not provide services to public 15 39 22 9 6 9 0 59 16 518

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 41 18 15 4 2 0 63 19 190
2018 Does not provide services to public 24 43 16 9 5 4 0 69 14 457
2017 Provides services to public 17 43 19 9 8 4 0 62 18 222
2017 Does not provide services to public 18 41 20 11 6 4 0 62 17 517
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 31 16 6 5 3 0 40 60 187
2018 Does not provide services to public 40 27 16 9 5 2 0 41 59 462
2017 Provides services to public 43 17 16 12 7 5 1 45 55 222
2017 Does not provide services to public 37 26 18 9 6 3 0 38 62 518

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 110
2018 Does not provide services to public 20 268
2017 Provides services to public 28 115
2017 Does not provide services to public 20 309

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 110
2018 Does not provide services to public 24 268
2017 Provides services to public 29 115
2017 Does not provide services to public 25 309

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 110
2018 Does not provide services to public 21 268
2017 Provides services to public 18 115
2017 Does not provide services to public 14 309

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 55 110
2018 Does not provide services to public 52 268
2017 Provides services to public 44 115
2017 Does not provide services to public 55 309

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 110
2018 Does not provide services to public 6 268
2017 Provides services to public 7 115
2017 Does not provide services to public 6 309

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 110
2018 Does not provide services to public 25 268

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 110
2018 Does not provide services to public 17 268
2017 Provides services to public 45 115
2017 Does not provide services to public 34 309

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 11 54 11 8 5 13 103
2018 Does not provide services to public 10 58 14 8 3 8 261
2017 Provides services to public 7 52 23 7 4 7 108
2017 Does not provide services to public 9 57 15 9 1 9 300

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 73 27 108
2018 Does not provide services to public 61 39 264

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 31 10 12 9 1 9 65 24 110
2018 Does not provide services to public 20 34 18 13 9 1 5 58 23 267
2017 Provides services to public 12 29 12 15 16 4 12 49 36 115
2017 Does not provide services to public 17 25 13 18 15 1 10 48 37 311

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 14 15 8 12 4 35 44 32 109
2018 Does not provide services to public 6 11 16 7 16 4 39 31 41 265
2017 Provides services to public 4 18 9 9 21 7 31 36 50 115
2017 Does not provide services to public 6 9 16 13 17 5 34 25 50 311

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 17 16 5 7 1 10 69 13 189
2018 Does not provide services to public 46 16 12 8 8 1 8 69 19 456
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