2018 Public Service Employee Survey Results for Library and Archives Canada by Question 27. Are you a supervisor?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 35 42 14 6 2 0 1 78 8 150
2018 Non-supervisor 28 52 10 8 2 0 0 80 10 501
2017 Supervisor 36 41 12 9 3 0 0 76 12 163
2017 Non-supervisor 31 43 11 10 4 0 1 75 14 579
2014 Supervisor 34 43 11 11 2 0 0 76 13 157
2014 Non-supervisor 27 42 12 14 4 0 1 70 18 662
2011 Supervisor 32 37 16 11 3 0 1 70 14 195
2011 Non-supervisor 21 44 14 13 7 0 1 66 20 624
2008 Supervisor 29 45 12 10 3 0 1 75 13 214
2008 Non-supervisor 25 42 15 11 5 1 1 69 16 604

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 58 30 6 4 2 0 0 88 6 151
2018 Non-supervisor 47 39 9 3 2 0 0 86 5 502
2017 Supervisor 54 40 7 0 0 0 0 93 0 163
2017 Non-supervisor 46 36 10 5 2 0 0 83 7 580
2014 Supervisor 49 38 9 3 1 0 0 87 5 157
2014 Non-supervisor 40 37 10 6 6 0 0 78 12 662
2011 Supervisor 48 33 11 6 2 0 1 82 7 195
2011 Non-supervisor 39 40 9 7 5 0 0 79 12 624
2008 Supervisor 57 34 4 3 1 1 0 91 5 214
2008 Non-supervisor 39 38 12 5 5 0 0 78 10 605

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 58 32 5 3 2 0 0 90 5 150
2018 Non-supervisor 48 38 8 4 2 0 0 86 6 494
2017 Supervisor 62 33 3 2 0 0 0 95 2 162
2017 Non-supervisor 49 37 7 5 2 0 0 87 7 580
2014 Supervisor 55 33 7 3 1 0 0 89 5 157
2014 Non-supervisor 43 39 7 6 5 0 0 82 11 662
2011 Supervisor 54 36 7 2 1 0 1 90 3 196
2011 Non-supervisor 41 44 6 6 4 0 0 85 9 624
2008 Supervisor 59 33 5 3 1 0 0 91 4 214
2008 Non-supervisor 41 43 9 3 4 0 0 84 7 604

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 49 36 5 7 3 0 0 85 9 150
2018 Non-supervisor 47 34 11 4 3 1 0 82 7 500
2017 Supervisor 47 35 10 5 2 0 1 83 7 163
2017 Non-supervisor 47 32 10 6 4 1 1 81 10 580
2014 Supervisor 43 38 12 4 2 1 1 82 6 157
2014 Non-supervisor 38 34 14 7 5 1 1 73 12 661
2011 Supervisor 35 39 11 11 4 1 0 74 15 196
2011 Non-supervisor 35 35 14 8 5 1 2 73 13 627

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 44 38 12 3 4 0 0 81 7 148
2018 Non-supervisor 40 41 10 7 2 0 0 82 8 499
2017 Supervisor 43 42 8 5 2 0 0 85 7 163
2017 Non-supervisor 39 44 9 5 3 0 0 83 8 581
2014 Supervisor 40 43 9 6 1 1 0 84 8 156
2014 Non-supervisor 30 44 14 7 5 0 0 74 11 662
2011 Supervisor 32 42 13 9 4 0 0 74 13 194
2011 Non-supervisor 28 41 12 9 9 0 0 70 18 627
2008 Supervisor 49 35 8 5 3 0 0 84 8 211
2008 Non-supervisor 35 41 12 7 4 0 0 76 11 602

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 32 36 14 11 6 0 0 69 17 151
2018 Non-supervisor 32 36 15 11 6 1 0 69 17 500
2017 Supervisor 25 38 15 14 6 1 1 64 21 163
2017 Non-supervisor 29 37 16 9 8 1 0 67 17 580
2014 Supervisor 31 35 13 14 7 1 0 66 21 157
2014 Non-supervisor 24 38 18 12 8 0 0 62 20 662
2011 Supervisor 23 36 12 19 10 0 0 59 29 196
2011 Non-supervisor 18 38 16 15 13 0 0 56 28 627

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 34 42 10 6 7 0 0 76 13 149
2018 Non-supervisor 37 43 12 5 2 0 0 80 8 502
2017 Supervisor 29 49 9 10 3 0 1 79 13 163
2017 Non-supervisor 32 46 11 6 3 0 0 79 10 580

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 57 35 4 1 1 0 1 93 3 150
2018 Non-supervisor 49 39 8 4 1 0 0 88 4 502
2017 Supervisor 49 38 6 6 1 0 0 86 8 163
2017 Non-supervisor 43 41 10 3 2 1 0 85 6 581
2014 Supervisor 52 34 10 2 1 1 1 88 2 157
2014 Non-supervisor 39 45 9 5 2 1 0 84 7 662
2011 Supervisor 36 36 16 7 4 1 0 73 11 196
2011 Non-supervisor 28 39 14 10 8 1 0 68 18 625
2008 Supervisor 55 32 4 6 3 0 0 87 8 214
2008 Non-supervisor 41 37 12 5 3 1 0 79 9 604

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 32 45 13 5 5 1 0 77 10 149
2018 Non-supervisor 33 41 13 8 6 0 0 74 14 501
2017 Supervisor 35 39 12 10 4 0 0 74 13 163
2017 Non-supervisor 32 35 16 9 8 1 0 68 17 580

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 52 37 6 3 1 0 0 89 4 149
2018 Non-supervisor 57 31 10 2 0 0 0 88 3 499
2017 Supervisor 52 42 4 1 1 0 0 94 2 163
2017 Non-supervisor 55 33 9 3 1 0 0 88 4 580
2014 Supervisor 61 32 6 1 0 1 0 93 1 157
2014 Non-supervisor 57 31 8 2 2 0 0 89 3 660
2011 Supervisor 62 25 7 5 0 0 1 88 5 196
2011 Non-supervisor 49 35 10 4 2 0 0 85 5 626

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 43 42 9 3 3 0 0 85 6 150
2018 Non-supervisor 28 42 14 9 6 0 0 71 15 498
2017 Supervisor 40 48 9 3 1 0 0 88 3 163
2017 Non-supervisor 29 42 13 9 6 1 1 71 16 579
2014 Supervisor 35 47 11 6 1 0 0 82 7 157
2014 Non-supervisor 19 42 15 15 7 1 1 62 22 661
2011 Supervisor 35 38 9 13 5 0 0 73 18 196
2011 Non-supervisor 18 38 18 14 11 1 1 57 25 627

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 46 40 9 3 2 0 0 86 5 149
2018 Non-supervisor 34 36 17 7 5 0 0 70 13 497
2017 Supervisor 44 45 9 2 1 0 0 88 3 162
2017 Non-supervisor 32 38 15 5 8 0 1 72 13 579
2014 Supervisor 48 34 11 5 3 0 0 82 7 156
2014 Non-supervisor 27 37 18 11 6 0 1 65 17 661

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 34 49 7 9 2 0 0 82 11 149
2018 Non-supervisor 32 44 16 6 3 0 0 76 9 496
2017 Supervisor 34 45 8 10 2 0 1 80 12 163
2017 Non-supervisor 31 43 14 6 4 1 1 75 11 579
2014 Supervisor 42 33 15 7 3 1 0 75 10 157
2014 Non-supervisor 25 42 17 10 5 0 1 68 15 662
2011 Supervisor 30 42 11 11 5 1 1 73 16 195
2011 Non-supervisor 27 40 15 11 5 1 1 69 17 624

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 46 41 6 3 4 0 0 88 7 150
2018 Non-supervisor 46 39 10 4 1 0 0 85 5 501
2017 Supervisor 41 44 11 3 1 1 0 85 4 162
2017 Non-supervisor 44 40 9 5 1 0 0 85 6 579
2014 Supervisor 48 36 10 4 1 1 0 85 5 157
2014 Non-supervisor 41 39 12 5 3 0 0 80 8 661
2011 Supervisor 37 43 12 5 2 0 1 80 8 196
2011 Non-supervisor 35 43 8 9 4 0 0 79 13 626
2008 Supervisor 51 40 4 3 3 0 0 90 6 214
2008 Non-supervisor 40 42 8 6 3 0 0 82 10 604

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 27 34 19 16 4 0 0 61 20 152
2018 Non-supervisor 50 34 9 3 2 1 1 85 5 501
2017 Supervisor 34 37 14 8 5 0 1 73 13 163
2017 Non-supervisor 51 33 9 3 2 0 1 85 5 580
2014 Supervisor 26 33 22 12 5 1 1 61 17 157
2014 Non-supervisor 47 35 12 3 2 0 1 84 5 662
2011 Supervisor 21 37 21 12 7 0 2 59 19 196
2011 Non-supervisor 39 30 17 7 3 0 3 72 10 625
2008 Supervisor 12 30 30 19 9 0 0 42 28 212
2008 Non-supervisor 30 34 19 10 5 0 1 65 15 603

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 6 27 43 18 5 1 0 23 34 152
2018 Non-supervisor 4 19 42 24 10 1 1 35 23 503
2017 Supervisor 7 23 40 22 5 1 2 27 31 163
2017 Non-supervisor 7 21 37 21 11 2 2 33 29 579
2014 Supervisor 16 34 28 14 6 0 2 20 51 157
2014 Non-supervisor 11 26 35 15 8 1 3 25 39 662
2011 Supervisor 32 39 22 2 4 0 1 6 71 196
2011 Non-supervisor 26 29 26 11 5 2 2 16 57 623
2008 Supervisor 13 39 31 11 5 0 1 16 53 214
2008 Non-supervisor 11 30 35 15 6 1 2 21 42 604

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 5 16 38 28 12 1 0 40 22 150
2018 Non-supervisor 4 9 34 31 16 4 1 50 14 502
2017 Supervisor 8 15 35 30 9 1 2 41 23 163
2017 Non-supervisor 7 13 31 25 17 6 3 45 21 578
2014 Supervisor 15 34 32 15 3 1 1 18 49 157
2014 Non-supervisor 15 23 33 13 9 3 4 23 41 660
2011 Supervisor 33 28 28 8 4 1 0 11 61 195
2011 Non-supervisor 29 24 25 10 7 3 2 18 56 624
2008 Supervisor 18 24 32 16 8 0 2 25 42 213
2008 Non-supervisor 13 24 32 16 10 2 3 28 39 600

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 12 25 38 19 5 1 0 24 38 152
2018 Non-supervisor 8 21 34 22 9 4 2 33 31 501
2017 Supervisor 15 23 31 21 7 1 2 29 39 163
2017 Non-supervisor 11 18 33 16 12 4 5 31 32 576
2014 Supervisor 32 34 21 7 4 1 1 11 67 157
2014 Non-supervisor 20 26 22 12 10 4 6 25 51 660
2011 Supervisor 25 24 30 14 4 1 1 19 51 196
2011 Non-supervisor 23 24 25 11 8 4 5 21 52 624
2008 Supervisor 17 25 30 17 8 0 2 26 43 214
2008 Non-supervisor 14 24 28 17 8 5 5 27 42 603

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 1 25 42 25 7 0 1 32 26 151
2018 Non-supervisor 2 8 28 39 21 1 2 61 10 497
2017 Supervisor 6 24 37 26 6 0 1 33 30 161
2017 Non-supervisor 5 10 28 30 22 2 3 55 16 573
2014 Supervisor 10 22 43 18 6 0 1 24 33 155
2014 Non-supervisor 7 14 29 26 16 3 5 46 22 659
2011 Supervisor 12 25 41 14 6 1 2 20 38 194
2011 Non-supervisor 13 14 30 22 13 3 5 37 30 623
2008 Supervisor 9 26 39 19 5 0 1 25 36 214
2008 Non-supervisor 6 18 32 28 11 2 3 40 26 602

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 13 41 34 7 3 0 1 10 55 151
2018 Non-supervisor 11 17 32 24 12 2 2 37 29 502
2017 Supervisor 19 28 37 11 4 1 1 15 47 162
2017 Non-supervisor 14 16 31 18 15 2 4 35 32 578
2014 Supervisor 20 30 36 10 3 0 0 13 51 157
2014 Non-supervisor 17 24 26 14 11 2 5 28 45 661
2011 Supervisor 29 33 23 11 3 1 2 13 63 196
2011 Non-supervisor 25 24 24 12 8 2 4 22 52 625
2008 Supervisor 25 41 21 7 5 0 1 13 66 214
2008 Non-supervisor 19 28 25 15 7 1 4 24 50 603

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 6 24 35 26 7 2 0 34 31 152
2018 Non-supervisor 7 13 27 30 16 4 2 49 22 502
2017 Supervisor 8 21 29 32 8 1 1 41 30 163
2017 Non-supervisor 7 14 26 27 17 5 5 49 22 578
2014 Supervisor 8 17 34 29 9 1 3 39 26 157
2014 Non-supervisor 11 17 26 21 13 5 6 39 32 660
2011 Supervisor 13 21 28 20 12 2 4 34 37 195
2011 Non-supervisor 12 19 26 19 12 5 7 35 36 623
2008 Supervisor 15 26 34 16 8 0 2 24 41 214
2008 Non-supervisor 15 23 28 16 11 4 4 29 41 602

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 13 29 37 17 2 1 0 20 43 152
2018 Non-supervisor 7 18 36 21 12 3 2 35 26 501
2017 Supervisor 17 22 42 15 2 0 2 17 40 163
2017 Non-supervisor 9 18 36 18 11 5 3 32 29 578
2014 Supervisor 19 31 35 10 5 0 0 15 50 156
2014 Non-supervisor 17 20 29 13 11 5 4 27 41 662
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 29 42 17 8 3 1 1 72 11 150
2018 Non-supervisor 23 35 17 11 4 7 2 64 17 499
2017 Supervisor 27 41 15 6 5 3 3 72 12 163
2017 Non-supervisor 24 31 16 8 7 8 6 64 17 581
2014 Supervisor 42 33 11 8 3 1 2 78 11 156
2014 Non-supervisor 29 31 15 7 7 6 6 67 16 660

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 54 33 6 5 2 0 0 87 7 149
2018 Non-supervisor 44 33 8 9 3 2 0 78 13 499
2017 Supervisor 56 33 6 3 2 0 0 89 5 163
2017 Non-supervisor 43 33 10 7 6 1 0 77 13 581
2014 Supervisor 60 29 6 3 3 0 0 88 5 157
2014 Non-supervisor 43 30 9 9 7 1 0 75 16 661

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 13 41 20 14 4 6 2 59 19 150
2018 Non-supervisor 13 19 23 14 6 22 3 43 27 501
2017 Supervisor 13 33 21 13 6 7 7 53 22 163
2017 Non-supervisor 11 20 17 12 8 27 4 45 30 581
2014 Supervisor 19 37 22 10 6 4 2 59 17 157
2014 Non-supervisor 11 20 17 18 10 21 4 41 36 661

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 46 40 9 5 1 0 0 86 6 149
2018 Non-supervisor 49 37 8 3 2 0 0 87 6 500
2017 Supervisor 43 41 6 7 3 0 0 84 10 163
2017 Non-supervisor 46 39 7 5 3 0 0 85 8 581
2014 Supervisor 53 36 7 3 1 0 0 89 3 157
2014 Non-supervisor 43 40 8 6 2 0 0 84 8 660

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 42 49 6 3 0 0 0 91 3 151
2018 Non-supervisor 37 43 13 3 1 2 1 83 4 500
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 41 36 12 8 3 0 0 77 11 152
2018 Non-supervisor 44 36 12 5 3 0 0 80 8 501
2017 Supervisor 36 42 11 6 4 1 0 79 10 163
2017 Non-supervisor 39 39 11 5 4 1 0 79 9 581
2014 Supervisor 41 33 12 9 3 1 1 75 12 157
2014 Non-supervisor 38 33 15 7 5 0 1 72 13 662
2011 Supervisor 35 40 13 6 5 1 0 76 11 195
2011 Non-supervisor 33 36 13 10 7 0 0 70 17 625
2008 Supervisor 35 33 11 13 7 0 1 69 20 214
2008 Non-supervisor 32 33 16 11 7 1 2 66 18 604

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 54 28 11 4 2 1 0 83 7 152
2018 Non-supervisor 52 30 10 3 3 2 1 84 6 501
2017 Supervisor 45 41 6 5 1 1 1 88 6 162
2017 Non-supervisor 47 33 9 4 3 2 1 83 8 579
2014 Supervisor 42 41 7 6 3 1 0 84 9 157
2014 Non-supervisor 45 30 13 5 3 3 1 78 9 662
2011 Supervisor 40 34 14 7 4 1 0 74 12 195
2011 Non-supervisor 43 28 14 7 4 3 1 74 11 625
2008 Supervisor 40 34 12 6 5 1 1 76 12 214
2008 Non-supervisor 42 31 13 8 4 2 1 75 12 604

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 49 32 6 9 3 1 0 82 12 151
2018 Non-supervisor 49 30 10 6 3 0 0 80 10 500
2017 Supervisor 47 40 4 6 3 0 0 87 8 163
2017 Non-supervisor 42 36 9 7 5 1 1 79 12 581
2014 Supervisor 48 34 9 7 1 1 0 83 9 157
2014 Non-supervisor 43 31 11 8 5 1 0 75 13 661
2011 Supervisor 36 37 10 9 6 2 0 75 15 195
2011 Non-supervisor 38 34 11 10 6 1 0 73 16 624
2008 Supervisor 38 38 7 10 6 0 0 77 16 214
2008 Non-supervisor 38 33 12 10 6 0 1 72 15 603

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 55 27 9 4 3 2 0 84 7 151
2018 Non-supervisor 58 27 9 3 2 1 0 86 5 500
2017 Supervisor 58 25 10 5 1 1 0 84 6 163
2017 Non-supervisor 57 26 8 4 3 3 0 85 7 581

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 52 30 6 7 4 1 0 83 11 152
2018 Non-supervisor 52 29 10 6 2 0 0 82 8 502
2017 Supervisor 52 33 8 4 3 0 0 85 7 163
2017 Non-supervisor 51 31 9 5 4 0 0 82 9 580
2014 Supervisor 50 30 10 6 2 1 1 81 8 157
2014 Non-supervisor 49 29 10 7 4 0 0 79 11 661
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 25 38 20 5 3 1 8 69 9 151
2017 Supervisor 23 40 13 6 3 6 9 75 10 163
2014 Supervisor 24 38 18 7 3 4 6 69 11 157

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 26 39 16 10 7 2 0 66 17 151
2018 Non-supervisor 28 35 16 7 4 10 0 70 12 502
2017 Supervisor 23 41 14 11 8 3 0 66 20 163
2017 Non-supervisor 25 35 17 6 6 11 0 66 14 581
2014 Supervisor 15 45 13 17 5 5 0 63 23 157
2014 Non-supervisor 16 32 20 11 7 13 1 55 22 662
2011 Supervisor 13 28 20 18 17 5 0 43 36 196
2011 Non-supervisor 10 20 24 14 17 15 0 35 37 623

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 41 14 11 6 0 0 69 17 151
2018 Non-supervisor 27 37 17 11 6 3 0 66 17 497
2017 Supervisor 21 42 17 13 6 1 0 64 19 163
2017 Non-supervisor 23 34 20 10 7 6 0 60 19 581
2014 Supervisor 15 43 16 17 8 1 0 58 26 157
2014 Non-supervisor 15 28 23 16 11 7 0 46 29 662
2011 Supervisor 13 24 17 18 26 2 0 38 45 196
2011 Non-supervisor 8 18 20 18 33 3 0 27 53 623
2008 Supervisor 17 36 17 14 15 1 0 53 29 214
2008 Non-supervisor 16 27 19 19 15 3 1 44 36 605

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 17 40 18 16 8 1 0 58 24 150
2018 Non-supervisor 17 35 22 12 6 8 0 56 20 499
2017 Supervisor 15 44 20 11 8 1 0 60 20 163
2017 Non-supervisor 17 29 22 12 8 11 1 52 23 580
2014 Supervisor 11 35 27 15 9 3 0 47 25 157
2014 Non-supervisor 11 23 23 18 12 12 0 39 35 661
2011 Supervisor 9 24 19 24 20 4 0 34 46 196
2011 Non-supervisor 4 19 18 21 31 7 0 25 56 627
2008 Supervisor 5 31 21 23 16 4 0 38 40 214
2008 Non-supervisor 7 25 24 22 16 6 0 34 40 604

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 18 42 16 13 12 0 0 59 25 151
2018 Non-supervisor 20 34 22 12 8 3 0 56 21 501
2017 Supervisor 15 47 20 12 7 1 0 62 18 161
2017 Non-supervisor 16 35 19 13 9 6 0 55 24 580
2014 Supervisor 13 47 22 10 8 0 0 61 18 157
2014 Non-supervisor 12 32 20 18 13 5 0 47 32 659
2011 Supervisor 12 25 16 27 19 2 0 38 46 196
2011 Non-supervisor 7 23 18 21 27 3 0 31 50 624
2008 Supervisor 8 42 14 22 12 1 0 51 34 214
2008 Non-supervisor 12 33 20 20 12 4 0 46 33 603
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 37 40 16 6 0 1 0 78 6 152
2018 Non-supervisor 32 46 14 6 2 1 0 78 8 493
2017 Supervisor 31 50 11 5 2 0 0 82 7 163
2017 Non-supervisor 29 47 12 6 3 2 0 78 10 576
2014 Supervisor 22 48 15 10 5 1 0 70 15 157
2014 Non-supervisor 22 40 19 9 7 2 0 63 17 661
2011 Supervisor 10 36 14 20 21 0 0 46 41 195
2011 Non-supervisor 15 30 17 14 23 1 0 45 37 626

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 34 42 9 5 4 3 3 80 10 151
2018 Non-supervisor 23 38 18 11 5 4 1 64 17 499
2017 Supervisor 28 49 8 7 3 2 2 80 11 163
2017 Non-supervisor 26 36 14 11 6 7 0 67 18 579
2014 Supervisor 40 38 12 4 2 3 1 82 6 157
2014 Non-supervisor 25 37 16 9 7 6 1 67 17 660
2011 Supervisor 35 33 12 8 6 6 2 73 15 196
2011 Non-supervisor 19 36 15 11 10 8 2 61 23 625
2008 Supervisor 37 33 8 13 5 4 1 73 18 212
2008 Non-supervisor 26 31 15 13 9 4 2 60 24 604

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 46 18 9 2 1 0 70 11 151
2018 Non-supervisor 23 41 23 7 3 4 0 67 10 497

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 17 25 24 14 10 5 5 47 26 152
2018 Non-supervisor 16 28 23 10 9 14 1 51 22 498
2017 Supervisor 14 25 21 12 12 9 6 47 27 163
2017 Non-supervisor 17 24 19 11 12 14 3 49 28 578
2014 Supervisor 14 28 20 14 12 11 2 48 30 156
2014 Non-supervisor 11 19 20 18 14 16 3 37 39 660
2011 Supervisor 12 19 20 17 15 13 3 38 39 196
2011 Non-supervisor 8 18 18 17 19 17 3 33 44 623

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 25 46 18 9 3 0 0 71 11 152
2018 Non-supervisor 21 38 20 10 8 3 0 60 19 498
2017 Supervisor 22 47 15 10 5 1 0 70 15 163
2017 Non-supervisor 23 34 18 12 9 4 0 60 22 581
2014 Supervisor 29 40 18 7 3 2 1 71 11 157
2014 Non-supervisor 19 32 18 12 11 6 2 55 26 659
2011 Supervisor 24 33 18 16 10 0 0 57 26 196
2011 Non-supervisor 13 33 18 16 18 2 1 47 35 623
2008 Supervisor 20 37 14 17 11 2 0 58 28 214
2008 Non-supervisor 13 34 21 18 12 2 1 48 30 602

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 24 15 24 13 1 4 45 39 152
2018 Non-supervisor 15 31 19 16 16 2 1 47 33 499
2017 Supervisor 16 26 21 20 12 1 3 45 33 163
2017 Non-supervisor 12 25 17 20 19 4 3 40 42 581
2014 Supervisor 23 28 19 11 15 1 3 53 27 157
2014 Non-supervisor 12 21 19 16 22 4 5 37 42 660
2011 Supervisor 19 27 18 18 16 0 0 47 35 196
2011 Non-supervisor 7 21 17 20 29 2 3 30 52 623
2008 Supervisor 19 23 18 20 18 1 1 43 38 213
2008 Non-supervisor 8 25 18 21 24 2 2 35 47 603

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 48 16 3 1 1 1 80 4 151
2018 Non-supervisor 18 42 23 7 5 4 1 63 13 499
2017 Supervisor 23 59 8 5 3 3 0 84 8 161
2017 Non-supervisor 18 41 22 8 6 5 1 62 14 581

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 35 41 16 3 1 3 0 79 4 151
2018 Non-supervisor 35 43 13 4 1 4 0 81 5 500
2017 Supervisor 34 43 12 5 2 3 1 81 7 163
2017 Non-supervisor 32 41 16 4 2 6 1 77 6 579
2014 Supervisor 30 47 17 4 1 1 1 78 5 157
2014 Non-supervisor 33 36 16 4 3 9 0 75 8 661

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 40 50 6 2 1 1 1 91 3 150
2018 Non-supervisor 38 42 13 4 1 2 0 82 5 501
2017 Supervisor 27 56 11 3 2 1 0 84 5 163
2017 Non-supervisor 33 46 13 3 2 3 0 81 6 579
2014 Supervisor 35 43 15 3 1 1 0 80 5 157
2014 Non-supervisor 33 39 16 4 3 5 0 76 7 660
2011 Supervisor 26 33 17 13 6 5 1 62 21 195
2011 Non-supervisor 17 32 20 11 13 6 0 53 25 625

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 54 34 9 3 0 0 0 88 3 151
2018 Non-supervisor 46 41 8 2 2 0 0 88 4 500
2017 Supervisor 47 41 7 4 1 0 0 88 5 163
2017 Non-supervisor 43 42 7 3 4 1 0 86 7 580
2014 Supervisor 44 44 9 2 1 0 0 88 3 157
2014 Non-supervisor 39 39 13 5 3 0 0 79 8 659
2011 Supervisor 27 37 18 10 8 0 0 64 18 196
2011 Non-supervisor 22 34 17 11 13 2 0 58 25 627
2008 Supervisor 36 38 11 8 7 1 0 75 15 213
2008 Non-supervisor 29 38 18 9 6 0 0 67 15 605

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 44 34 13 7 3 0 0 78 10 149
2018 Non-supervisor 39 33 19 6 3 0 0 73 9 499
2017 Supervisor 35 42 11 6 5 1 0 78 11 163
2017 Non-supervisor 34 39 15 6 5 1 0 74 11 580
2014 Supervisor 22 40 23 9 5 1 0 62 15 157
2014 Non-supervisor 22 34 23 12 7 2 0 57 20 661
2011 Supervisor 18 24 22 22 13 2 0 42 36 196
2011 Non-supervisor 15 25 23 15 20 2 0 41 36 625

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 43 36 13 5 2 0 1 80 8 150
2018 Non-supervisor 40 36 15 6 3 0 0 76 9 498
2017 Supervisor 35 44 11 7 4 0 0 78 11 163
2017 Non-supervisor 33 40 14 7 5 1 0 74 12 580
2014 Supervisor 23 44 18 10 4 1 0 68 14 157
2014 Non-supervisor 21 37 22 12 6 1 0 59 18 661
2011 Supervisor 21 27 16 20 16 2 0 48 36 196
2011 Non-supervisor 14 30 18 15 22 1 0 44 37 625
2008 Supervisor 25 38 14 14 8 1 0 64 22 214
2008 Non-supervisor 20 36 18 16 8 1 0 57 24 605

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 43 24 16 8 5 3 0 70 14 152
2018 Non-supervisor 41 29 16 6 5 3 1 73 11 503
2017 Supervisor 39 32 10 13 3 2 0 72 17 163
2017 Non-supervisor 39 30 14 7 5 3 1 72 13 578
2014 Supervisor 36 26 12 13 8 3 1 65 23 157
2014 Non-supervisor 28 28 18 10 10 5 1 59 21 659
2011 Supervisor 27 25 15 13 11 7 2 57 26 196
2011 Non-supervisor 20 26 18 12 15 7 1 51 30 626
2008 Supervisor 28 28 16 15 8 5 0 59 24 214
2008 Non-supervisor 23 31 17 12 11 6 1 58 24 604
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Supervisor 25 43 32 151
2018 Non-supervisor 18 45 37 499
2017 Supervisor 20 47 33 163
2017 Non-supervisor 18 47 35 581
2014 Supervisor 32 37 31 157
2014 Non-supervisor 26 42 32 661
2011 Supervisor 31 39 29 196
2011 Non-supervisor 26 39 35 627

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Supervisor 33 23 35 3 0 6 36
2018 Non-supervisor 23 30 30 3 2 11 90
2017 Supervisor 25 20 50 3 0 3 32
2017 Non-supervisor 23 19 25 4 26 4 106
2014 Supervisor 24 14 44 8 9999 10 49
2014 Non-supervisor 19 20 32 7 9999 22 166
2011 Supervisor 31 12 41 11 9999 5 61
2011 Non-supervisor 20 14 38 14 9999 13 165
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 12 88 150
2018 Non-supervisor 8 92 498

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Supervisor 56 18
2018 Non-supervisor 64 40

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Supervisor 28 18
2018 Non-supervisor 46 40

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Supervisor 0 18
2018 Non-supervisor 0 40

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Supervisor 27 18
2018 Non-supervisor 33 40

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Supervisor 28 18
2018 Non-supervisor 50 40

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Supervisor 55 18
2018 Non-supervisor 50 40

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Supervisor 29 18
2018 Non-supervisor 27 40

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Supervisor 0 18
2018 Non-supervisor 0 40

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 61 18
2018 Non-supervisor 56 39

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 27 18
2018 Non-supervisor 21 39

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 0 16
2018 Non-supervisor 26 39

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 37 16
2018 Non-supervisor 63 39

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 21 18 7 3 24 7 58 16 151
2018 Non-supervisor 14 13 21 6 5 34 7 46 19 498
2017 Supervisor 15 22 15 11 4 24 9 55 22 163
2017 Non-supervisor 12 14 19 5 6 33 9 47 20 581
2014 Supervisor 13 24 21 5 3 28 6 57 11 157
2014 Non-supervisor 12 13 19 7 4 36 9 45 21 661

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 29 35 18 6 2 10 0 71 9 151
2018 Non-supervisor 26 30 19 6 4 15 1 66 11 499
2017 Supervisor 23 40 17 6 4 9 1 70 11 163
2017 Non-supervisor 22 30 18 5 4 18 2 66 11 579
2014 Supervisor 21 39 21 5 2 12 0 69 7 157
2014 Non-supervisor 19 26 21 8 4 21 1 58 15 661
2011 Supervisor 23 40 19 6 4 7 1 69 10 196
2011 Non-supervisor 19 33 20 8 6 13 0 61 16 625
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 3 97 152
2018 Non-supervisor 5 95 496

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 14 23 24 1 1 32 5 58 4 151
2018 Non-supervisor 14 14 23 3 1 40 5 51 7 499
2017 Supervisor 12 21 15 1 3 38 10 64 8 163
2017 Non-supervisor 12 16 19 2 2 40 9 54 8 579
2014 Supervisor 13 21 19 0 1 39 6 62 3 156
2014 Non-supervisor 11 14 21 2 2 42 7 50 9 661

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 37 20 4 1 10 0 73 5 151
2018 Non-supervisor 26 30 22 3 1 16 1 67 6 499
2017 Supervisor 20 42 14 3 3 15 3 76 8 162
2017 Non-supervisor 22 33 17 3 2 21 3 71 6 580
2014 Supervisor 23 35 22 2 1 15 1 70 4 157
2014 Non-supervisor 19 25 21 4 2 27 2 62 8 660
2011 Supervisor 29 36 19 1 2 13 0 74 4 195
2011 Non-supervisor 21 34 18 6 2 18 0 68 10 624
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 42 26 15 9 7 1 1 68 16 152
2018 Non-supervisor 28 31 22 8 10 1 1 60 19 502
2017 Supervisor 23 24 25 14 11 1 2 48 26 162
2017 Non-supervisor 25 27 20 13 12 0 3 53 26 577

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 8 21 38 20 12 0 0 30 32 152
2018 Non-supervisor 21 32 26 13 6 0 1 54 20 502
2017 Supervisor 9 27 34 19 11 0 0 36 30 163
2017 Non-supervisor 21 31 27 12 7 1 1 53 20 581

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 12 31 35 17 4 0 1 43 21 152
2018 Non-supervisor 34 31 20 9 3 1 3 67 13 498
2017 Supervisor 12 32 33 15 7 0 1 44 23 161
2017 Non-supervisor 34 30 19 10 4 1 2 66 15 576

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 9 18 38 23 13 0 0 27 36 152
2018 Non-supervisor 22 27 22 16 11 1 2 50 27 499
2017 Supervisor 8 28 23 25 16 0 0 36 41 162
2017 Non-supervisor 24 24 25 11 13 1 2 49 25 581

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 35 31 18 9 4 0 3 69 13 151
2018 Non-supervisor 61 16 8 1 2 0 11 87 4 499
2017 Supervisor 36 27 19 8 4 1 5 68 13 162
2017 Non-supervisor 55 16 6 2 1 1 17 88 5 578

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 24 28 28 14 4 0 1 53 19 152
2018 Non-supervisor 35 32 18 5 7 0 2 69 12 500
2017 Supervisor 30 30 24 10 6 1 0 60 16 163
2017 Non-supervisor 38 28 18 8 6 0 2 68 14 580

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 18 42 27 9 2 1 1 61 11 150
2018 Non-supervisor 31 33 21 8 5 0 2 65 13 498
2017 Supervisor 25 36 28 7 4 0 1 61 11 162
2017 Non-supervisor 29 35 19 11 4 1 2 65 16 580

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 17 38 24 18 3 0 0 55 21 150
2018 Non-supervisor 28 37 21 9 3 1 2 66 13 498
2017 Supervisor 13 36 27 14 9 0 0 50 23 163
2017 Non-supervisor 29 27 26 11 5 1 2 58 16 580

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 22 34 25 16 2 0 1 57 18 150
2018 Non-supervisor 36 31 19 8 4 1 1 69 12 498
2017 Supervisor 26 33 22 12 6 0 1 59 19 162
2017 Non-supervisor 33 31 19 9 5 1 3 66 14 580

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 36 22 13 4 1 1 60 18 148
2018 Non-supervisor 37 33 19 7 3 0 1 71 10 495
2017 Supervisor 27 34 22 9 6 0 2 62 15 163
2017 Non-supervisor 39 30 18 6 3 1 3 72 9 580

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 66 18 9 3 3 1 0 85 6 150
2018 Non-supervisor 55 27 10 4 2 0 2 84 6 498
2017 Supervisor 71 17 5 4 2 0 1 89 6 163
2017 Non-supervisor 57 24 11 4 3 0 1 81 7 581

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 80 12 2 0 1 1 5 97 1 150
2018 Non-supervisor 77 11 3 1 2 1 5 93 3 497

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 76 9 5 4 2 1 3 88 6 150
2018 Non-supervisor 74 11 5 2 2 1 5 90 5 495
2017 Supervisor 78 9 3 5 2 1 3 90 7 163
2017 Non-supervisor 76 9 5 3 2 1 4 89 6 579

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 46 29 14 7 3 0 1 76 10 152
2018 Non-supervisor 51 30 11 4 3 0 2 82 6 499
2017 Supervisor 53 27 10 6 3 0 1 81 8 162
2017 Non-supervisor 55 27 8 4 2 1 3 85 7 581

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 56 24 7 7 5 0 2 81 12 151
2018 Non-supervisor 61 20 9 4 4 0 2 82 8 497
2017 Supervisor 68 14 6 7 2 0 3 84 9 162
2017 Non-supervisor 64 15 8 5 4 1 3 82 10 579

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 36 33 18 7 5 0 1 70 12 152
2018 Non-supervisor 59 5 1 1 1 0 32 96 2 496
2017 Supervisor 45 29 11 8 5 0 1 76 14 163
2017 Non-supervisor 62 5 1 1 0 1 30 97 1 579

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 70 19 6 3 1 0 1 90 4 151
2018 Non-supervisor 65 17 8 2 1 0 7 87 3 499
2017 Supervisor 68 16 8 2 3 0 4 88 4 162
2017 Non-supervisor 64 19 5 2 0 1 8 91 3 578

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 80 9 5 3 1 0 3 92 3 151
2018 Non-supervisor 62 16 7 4 6 1 4 82 11 497
2017 Supervisor 77 11 3 3 3 0 3 91 7 163
2017 Non-supervisor 58 14 9 5 7 2 6 79 12 581

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 49 29 14 5 1 0 1 79 7 151
2018 Non-supervisor 47 31 12 4 3 0 3 80 7 498
2017 Supervisor 54 26 11 5 2 0 1 82 7 162
2017 Non-supervisor 47 30 13 4 2 1 4 81 5 579

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 7 26 49 14 4 0 0 33 18 151
2018 Non-supervisor 16 40 33 7 4 0 0 56 11 500
2017 Supervisor 8 27 43 15 5 1 0 35 20 163
2017 Non-supervisor 15 38 31 11 3 1 0 54 14 581

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 6 20 43 21 9 0 0 31 26 150
2018 Non-supervisor 6 12 38 29 14 0 0 43 18 497
2017 Supervisor 6 22 39 22 11 0 1 33 28 162
2017 Non-supervisor 4 14 38 29 14 0 1 43 19 580

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 46 15 5 1 3 0 78 6 151
2018 Non-supervisor 20 44 18 9 3 6 0 68 13 497
2017 Supervisor 16 40 23 8 4 8 1 61 13 162
2017 Non-supervisor 14 38 22 10 7 9 0 57 19 580

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 22 46 16 12 4 1 0 68 16 151
2018 Non-supervisor 23 41 16 10 5 4 0 67 16 498
2017 Supervisor 15 51 17 7 7 4 0 68 14 162
2017 Non-supervisor 19 39 21 11 7 4 0 60 19 580
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 34 36 13 10 5 1 0 35 65 150
2018 Non-supervisor 42 26 17 7 5 2 0 43 57 501
2017 Supervisor 32 25 23 12 7 2 0 33 67 162
2017 Non-supervisor 40 23 16 10 6 4 1 42 58 581

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 24 94
2018 Non-supervisor 20 282
2017 Supervisor 20 107
2017 Non-supervisor 23 320

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 21 94
2018 Non-supervisor 28 282
2017 Supervisor 21 107
2017 Non-supervisor 28 320

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 18 94
2018 Non-supervisor 21 282
2017 Supervisor 15 107
2017 Non-supervisor 16 320

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 61 94
2018 Non-supervisor 50 282
2017 Supervisor 71 107
2017 Non-supervisor 46 320

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Supervisor 1 94
2018 Non-supervisor 7 282
2017 Supervisor 4 107
2017 Non-supervisor 7 320

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 29 94
2018 Non-supervisor 25 282

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 15 94
2018 Non-supervisor 22 282
2017 Supervisor 28 107
2017 Non-supervisor 40 320

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Supervisor 11 63 14 1 2 10 95
2018 Non-supervisor 10 54 13 10 4 9 267
2017 Supervisor 15 51 22 5 4 4 106
2017 Non-supervisor 7 58 15 9 1 10 305

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 70 30 95
2018 Non-supervisor 63 37 275

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 33 37 12 7 5 0 6 74 13 95
2018 Non-supervisor 19 31 17 15 10 1 7 54 27 280
2017 Supervisor 17 28 13 15 10 1 15 54 30 108
2017 Non-supervisor 16 25 13 17 18 2 9 46 39 321

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 8 7 11 7 11 6 50 34 42 95
2018 Non-supervisor 8 14 17 7 16 3 34 35 37 277
2017 Supervisor 2 10 13 8 21 6 40 22 54 108
2017 Non-supervisor 7 12 14 13 18 5 31 30 49 321

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 53 12 10 10 7 0 7 71 18 152
2018 Non-supervisor 44 17 14 7 8 2 9 68 17 495
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