2018 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	46	24	12	18	0	0	46	30	15
2018	Administration and operations	19	49	12	8	0	0	11	78	9	20
2018	Other services to the public	31	31	26	0	12	0	0	62	12	10
2018	None of the above	23	32	27	9	9	0	0	55	18	12
2017	Client contact centre	70	12	12	0	7	0	0	81	7	12
2017	Communications or public affairs	24	41	27	8	0	0	0	65	8	12
2017	Administration and operations	48	10	19	9	5	0	9	64	15	20
2017	Project management	37	40	9	7	7	0	0	77	15	13
2017	None of the above	40	27	15	11	0	0	7	72	12	25
2014	Client contact centre	18	77	6	0	0	0	0	94	0	12
2014	Communications or public affairs	22	57	14	7	0	0	0	78	7	13
2014	Administration and operations	43	33	16	9	0	0	0	76	9	25
2014	Other services to the public	41	14	17	13	0	6	9	64	16	14
2014	None of the above	46	37	5	5	0	0	8	90	5	17

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	36	46	6	6	6	82	12	15
2018	Administration and operations	40	21	24	12	4	60	16	19
2018	Other services to the public	56	44	0	0	0	100	0	10
2018	None of the above	59	23	9	0	9	82	9	12
2017	Client contact centre	28	52	7	13	0	80	13	12
2017	Communications or public affairs	65	35	0	0	0	100	0	12
2017	Administration and operations	56	30	9	0	4	86	4	20
2017	Project management	48	45	0	0	7	93	7	13
2017	None of the above	51	26	8	12	3	77	15	25
2014	Client contact centre	52	42	6	0	0	94	0	12
2014	Communications or public affairs	68	32	0	0	0	100	0	13
2014	Administration and operations	48	26	22	0	4	74	4	25
2014	Other services to the public	63	23	14	0	0	86	0	14
2014	None of the above	54	27	10	10	0	81	10	17

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	64	24	0	0	12	88	12	15
2018	Administration and operations	57	16	4	4	19	73	23	20
2018	Other services to the public	69	19	12	0	0	88	0	10
2018	None of the above	59	23	9	0	9	82	9	12
2017	Client contact centre	48	45	7	0	0	93	0	12
2017	Communications or public affairs	81	19	0	0	0	100	0	12
2017	Administration and operations	57	18	14	0	10	76	10	20
2017	Project management	70	23	0	0	7	93	7	13
2017	None of the above	59	31	7	0	3	90	3	25
2014	Client contact centre	58	37	0	6	0	94	6	12
2014	Communications or public affairs	71	29	0	0	0	100	0	13
2014	Administration and operations	44	30	19	0	7	74	7	25
2014	Other services to the public	69	17	9	6	0	86	6	14
2014	None of the above	54	31	5	10	0	86	10	17

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	41	35	6	12	6	0	0	76	18	15
2018	Administration and operations	34	17	28	21	0	0	0	50	21	19
2018	Other services to the public	24	31	19	19	7	0	0	56	26	10
2018	None of the above	18	32	27	5	18	0	0	50	23	12
2017	Client contact centre	57	37	0	0	7	0	0	93	7	12
2017	Communications or public affairs	65	8	10	8	0	0	8	80	9	12
2017	Administration and operations	67	15	4	4	5	0	5	86	10	20
2017	Project management	46	9	22	7	16	0	0	55	23	13
2017	None of the above	34	28	15	15	8	0	0	62	23	25
2014	Client contact centre	18	62	12	0	0	8	0	87	0	12
2014	Communications or public affairs	61	25	7	0	0	0	7	92	0	13
2014	Administration and operations	43	30	14	7	7	0	0	72	14	25
2014	Other services to the public	33	25	26	16	0	0	0	58	16	14
2014	None of the above	53	25	17	5	0	0	0	78	5	17

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	35	30	17	12	6	0	65	18	15
2018	Administration and operations	31	35	4	8	15	7	71	25	20
2018	Other services to the public	63	25	0	0	12	0	88	12	10
2018	None of the above	46	27	18	0	9	0	73	9	12
2017	Client contact centre	46	33	7	7	7	0	80	14	12
2017	Communications or public affairs	73	17	10	0	0	0	90	0	12
2017	Administration and operations	65	20	5	6	4	0	85	10	20
2017	Project management	54	39	0	7	0	0	93	7	13
2017	None of the above	46	33	17	3	0	0	79	3	25
2014	Client contact centre	24	61	15	0	0	0	85	0	12
2014	Communications or public affairs	64	36	0	0	0	0	100	0	13
2014	Administration and operations	55	28	10	0	7	0	83	7	25
2014	Other services to the public	55	14	31	0	0	0	69	0	14
2014	None of the above	39	27	22	7	5	0	66	12	17

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	6	46	18	18	12	52	30	15
2018	Administration and operations	19	45	7	8	20	65	28	20
2018	Other services to the public	30	39	12	7	12	69	19	10
2018	None of the above	23	19	49	0	9	42	9	12
2017	Client contact centre	50	37	7	7	0	86	7	12
2017	Communications or public affairs	57	32	10	0	0	90	0	12
2017	Administration and operations	53	14	14	15	5	67	19	20
2017	Project management	39	38	7	9	7	77	16	13
2017	None of the above	40	39	11	9	0	79	9	25
2014	Client contact centre	26	34	34	6	0	60	6	12
2014	Communications or public affairs	53	31	0	8	8	84	16	12
2014	Administration and operations	44	21	17	12	5	66	17	25
2014	Other services to the public	22	19	37	22	0	41	22	14
2014	None of the above	33	40	10	12	5	73	17	17

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	17	24	24	17	18	41	35	15
2018	Administration and operations	37	29	12	0	21	67	21	19
2018	Other services to the public	44	32	12	0	12	76	12	10
2018	None of the above	23	32	45	0	0	55	0	12
2017	Client contact centre	45	43	0	12	0	88	12	12
2017	Communications or public affairs	49	24	19	8	0	73	8	12
2017	Administration and operations	50	20	14	0	16	70	16	19
2017	Project management	39	46	7	7	0	85	7	13
2017	None of the above	47	32	7	14	0	79	14	25

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	34	36	6	6	18	70	24	15
2018	Administration and operations	39	35	7	12	7	73	19	20
2018	Other services to the public	62	26	12	0	0	88	0	10
2018	None of the above	46	45	9	0	0	91	0	12
2017	Client contact centre	55	45	0	0	0	100	0	12
2017	Communications or public affairs	57	33	10	0	0	90	0	12
2017	Administration and operations	57	32	0	0	10	90	10	20
2017	Project management	55	30	0	14	0	86	14	13
2017	None of the above	59	27	12	3	0	85	3	25
2014	Client contact centre	38	47	15	0	0	85	0	12
2014	Communications or public affairs	78	22	0	0	0	100	0	13
2014	Administration and operations	63	28	5	0	4	91	4	25
2014	Other services to the public	47	37	9	8	0	83	8	14
2014	None of the above	41	49	5	0	5	90	5	17

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	11	30	17	12	30	0	41	42	15
2018	Administration and operations	19	39	4	11	20	7	62	34	20
2018	Other services to the public	49	32	7	0	12	0	81	12	10
2018	None of the above	28	36	22	5	9	0	64	14	12
2017	Client contact centre	55	32	0	0	14	0	86	14	12
2017	Communications or public affairs	65	25	10	0	0	0	90	0	12
2017	Administration and operations	49	22	5	9	15	0	71	24	20
2017	Project management	39	29	16	9	7	0	68	16	13
2017	None of the above	46	30	17	3	3	0	77	6	25

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	35	36	17	12	0	71	12	15
2018	Administration and operations	43	42	4	0	11	85	11	20
2018	Other services to the public	69	31	0	0	0	100	0	10
2018	None of the above	55	36	0	0	9	91	9	12
2017	Client contact centre	36	50	14	0	0	86	0	12
2017	Communications or public affairs	65	17	19	0	0	81	0	12
2017	Administration and operations	76	14	6	0	4	90	4	20
2017	Project management	86	14	0	0	0	100	0	13
2017	None of the above	66	20	11	3	0	86	3	25
2014	Client contact centre	61	33	6	0	0	94	0	12
2014	Communications or public affairs	71	22	7	0	0	93	0	13
2014	Administration and operations	62	17	14	7	0	79	7	25
2014	Other services to the public	69	31	0	0	0	100	0	14
2014	None of the above	63	22	10	0	5	84	5	16

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	17	24	29	12	18	0	41	30	15
2018	Administration and operations	19	27	19	23	8	4	48	33	20
2018	Other services to the public	44	31	7	7	12	0	75	19	10
2018	None of the above	23	45	9	14	9	0	68	23	12
2017	Client contact centre	15	72	0	7	7	0	86	14	12
2017	Communications or public affairs	32	57	10	0	0	0	90	0	12
2017	Administration and operations	48	27	0	20	5	0	76	24	20
2017	Project management	32	39	14	0	15	0	71	15	13
2017	None of the above	33	29	32	3	3	0	61	6	25
2014	Client contact centre	18	52	21	9	0	0	70	9	12
2014	Communications or public affairs	71	29	0	0	0	0	100	0	13
2014	Administration and operations	44	26	10	19	0	0	71	19	25
2014	Other services to the public	25	36	39	0	0	0	61	0	14
2014	None of the above	26	56	17	0	0	0	83	0	17

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	11	18	35	12	24	0	29	36	15
2018	Administration and operations	31	27	19	12	11	0	58	23	20
2018	Other services to the public	56	25	0	7	12	0	81	19	10
2018	None of the above	28	32	31	0	9	0	60	9	12
2017	Client contact centre	41	40	12	0	7	0	81	7	12
2017	Communications or public affairs	49	32	19	0	0	0	81	0	12
2017	Administration and operations	57	14	9	10	9	0	71	20	20
2017	Project management	55	30	7	7	0	0	85	7	13
2017	None of the above	38	46	10	0	6	0	84	6	25
2014	Client contact centre	18	52	30	0	0	0	70	0	12
2014	Communications or public affairs	64	22	14	0	0	0	86	0	13
2014	Administration and operations	51	19	17	12	0	0	71	12	25
2014	Other services to the public	36	33	23	8	0	0	69	8	14
2014	None of the above	39	42	13	0	0	7	87	0	17

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	17	35	12	18	18	0	52	36	15
2018	Administration and operations	27	38	7	8	20	0	65	28	20
2018	Other services to the public	42	46	0	12	0	0	88	12	10
2018	None of the above	23	37	22	9	9	0	60	18	12
2017	Client contact centre	55	33	0	5	7	0	88	12	12
2017	Communications or public affairs	24	76	0	0	0	0	100	0	12
2017	Administration and operations	57	28	5	10	0	0	85	10	20
2017	Project management	39	53	0	0	0	7	100	0	13
2017	None of the above	54	28	8	7	3	0	82	10	25
2014	Client contact centre	27	48	25	0	0	0	75	0	12
2014	Communications or public affairs	54	46	0	0	0	0	100	0	13
2014	Administration and operations	51	29	16	4	0	0	81	4	25
2014	Other services to the public	48	39	6	8	0	0	86	8	14
2014	None of the above	36	42	5	12	5	0	78	17	17

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	29	35	18	12	6	64	18	15
2018	Administration and operations	27	31	8	19	16	57	35	20
2018	Other services to the public	56	32	0	0	12	88	12	10
2018	None of the above	46	45	0	0	9	91	9	12
2017	Client contact centre	55	32	7	7	0	86	7	12
2017	Communications or public affairs	73	27	0	0	0	100	0	12
2017	Administration and operations	57	28	11	4	0	85	4	20
2017	Project management	47	39	0	14	0	86	14	13
2017	None of the above	49	38	10	3	0	87	3	25
2014	Client contact centre	42	42	15	0	0	85	0	12
2014	Communications or public affairs	78	22	0	0	0	100	0	13
2014	Administration and operations	62	17	14	4	4	79	7	25
2014	Other services to the public	67	28	6	0	0	94	0	14
2014	None of the above	53	37	5	5	0	90	5	17

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	12	52	18	12	6	0	64	18	15
2018	Administration and operations	42	38	16	4	0	0	80	4	20
2018	Other services to the public	25	43	7	7	18	0	69	25	10
2018	None of the above	32	10	49	9	0	0	42	9	12
2017	Client contact centre	73	10	5	5	7	0	83	12	12
2017	Communications or public affairs	8	67	17	8	0	0	75	8	12
2017	Administration and operations	55	36	0	5	4	0	91	9	20
2017	Project management	54	25	22	0	0	0	78	0	13
2017	None of the above	29	28	32	3	5	3	59	8	25
2014	Client contact centre	45	43	12	0	0	0	88	0	12
2014	Communications or public affairs	14	53	22	10	0	0	68	10	13
2014	Administration and operations	23	42	20	9	7	0	65	16	25
2014	Other services to the public	54	11	14	6	16	0	65	22	14
2014	None of the above	22	51	27	0	0	0	73	0	17

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	36	47	17	0	0	0	0	83	15
2018	Administration and operations	27	23	27	11	11	0	23	51	20
2018	Other services to the public	12	19	62	0	7	0	7	31	10
2018	None of the above	18	18	41	5	18	0	23	36	12
2017	Client contact centre	12	0	23	45	20	0	65	12	12
2017	Communications or public affairs	0	59	32	0	8	0	8	59	12
2017	Administration and operations	15	18	23	23	22	0	44	33	20
2017	Project management	7	16	25	31	22	0	52	23	13
2017	None of the above	8	19	27	26	11	9	41	29	25
2014	Client contact centre	0	28	55	8	0	8	9	31	12
2014	Communications or public affairs	22	22	25	25	7	0	32	43	13
2014	Administration and operations	9	35	39	7	11	0	18	43	25
2014	Other services to the public	0	28	45	19	8	0	27	28	14
2014	None of the above	5	19	52	12	12	0	24	24	17

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	42	41	6	11	0	0	0	11	83	15
2018	Administration and operations	23	19	16	27	7	0	7	37	46	20
2018	Other services to the public	0	25	31	43	0	0	0	43	25	10
2018	None of the above	0	30	50	0	20	0	0	20	30	11
2017	Client contact centre	7	5	12	20	56	0	0	76	12	12
2017	Communications or public affairs	0	0	29	9	53	0	9	68	0	11
2017	Administration and operations	11	0	15	33	27	0	15	70	13	19
2017	Project management	7	0	9	62	14	0	7	83	8	13
2017	None of the above	3	11	21	25	28	0	12	60	16	25
2014	Client contact centre	0	19	19	48	0	6	8	56	22	12
2014	Communications or public affairs	0	7	22	42	29	0	0	71	7	13
2014	Administration and operations	4	9	16	38	29	5	0	71	13	25
2014	Other services to the public	0	34	20	28	13	0	5	43	36	14
2014	None of the above	0	28	14	20	27	0	12	52	32	17

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	54	6	34	6	0	0	0	6	60	15
2018	Administration and operations	24	19	27	16	0	7	7	19	50	20
2018	Other services to the public	19	25	12	44	0	0	0	44	44	10
2018	None of the above	9	22	37	14	18	0	0	32	31	12
2017	Client contact centre	0	32	27	10	31	0	0	42	32	12
2017	Communications or public affairs	0	0	29	44	27	0	0	71	0	11
2017	Administration and operations	0	20	17	23	31	0	9	60	22	19
2017	Project management	0	7	26	38	29	0	0	67	7	13
2017	None of the above	3	9	27	24	24	5	9	55	14	25
2014	Client contact centre	0	40	25	18	9	0	8	30	43	12
2014	Communications or public affairs	7	7	36	35	14	0	0	50	14	13
2014	Administration and operations	9	11	21	27	28	5	0	58	20	25
2014	Other services to the public	0	9	58	25	8	0	0	33	9	14
2014	None of the above	8	17	29	29	17	0	0	46	25	17

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	30	24	40	6	0	0	0	6	54	15
2018	Administration and operations	15	19	23	27	15	0	0	42	35	20
2018	Other services to the public	0	0	13	57	30	0	0	87	0	10
2018	None of the above	0	27	23	32	18	0	0	50	27	12
2017	Client contact centre	7	0	15	33	45	0	0	78	7	12
2017	Communications or public affairs	24	51	16	8	0	0	0	8	76	12
2017	Administration and operations	5	14	19	20	33	0	9	59	21	19
2017	Project management	23	0	0	48	29	0	0	77	23	13
2017	None of the above	4	15	21	26	25	0	9	56	21	23
2014	Client contact centre	0	0	30	52	0	0	18	63	0	12
2014	Communications or public affairs	22	22	42	7	7	0	0	14	43	13
2014	Administration and operations	4	11	28	30	23	5	0	55	15	25
2014	Other services to the public	9	9	44	12	17	0	9	32	19	13
2014	None of the above	5	18	31	20	18	0	8	41	25	16

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	24	6	41	29	0	0	0	29	30	15
2018	Administration and operations	12	31	19	12	15	4	7	30	48	20
2018	Other services to the public	0	0	43	43	14	0	0	57	0	10
2018	None of the above	0	45	32	0	18	0	5	19	47	12
2017	Client contact centre	7	12	23	39	20	0	0	58	19	12
2017	Communications or public affairs	27	35	29	9	0	0	0	9	62	11
2017	Administration and operations	5	14	25	14	22	0	20	45	23	19
2017	Project management	7	23	32	16	14	0	7	33	33	13
2017	None of the above	0	34	21	12	20	0	13	36	39	25
2014	Client contact centre	0	34	40	9	8	0	8	19	37	12
2014	Communications or public affairs	17	54	14	7	7	0	0	14	71	13
2014	Administration and operations	4	33	23	26	14	0	0	40	37	25
2014	Other services to the public	14	23	42	14	8	0	0	22	36	14
2014	None of the above	17	30	17	5	31	0	0	36	47	17

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	18	46	24	6	0	0	6	6	68	15
2018	Administration and operations	23	24	11	15	15	0	11	34	53	20
2018	Other services to the public	0	19	43	38	0	0	0	38	19	10
2018	None of the above	22	14	32	14	18	0	0	32	36	12
2017	Client contact centre	14	12	23	5	20	0	27	34	34	12
2017	Communications or public affairs	0	9	20	35	35	0	0	71	9	11
2017	Administration and operations	5	29	11	14	17	0	25	41	44	19
2017	Project management	0	23	38	25	14	0	0	39	23	13
2017	None of the above	0	11	22	24	31	0	12	63	12	25
2014	Client contact centre	0	15	18	40	19	0	8	64	17	12
2014	Communications or public affairs	7	7	0	57	29	0	0	86	14	13
2014	Administration and operations	4	5	24	30	29	5	4	64	9	25
2014	Other services to the public	8	0	31	14	27	6	14	51	10	14
2014	None of the above	0	14	13	12	45	0	16	68	17	17

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	32	19	49	0	0	0	0	0	51	14
2018	Administration and operations	23	19	23	15	11	0	7	29	46	20
2018	Other services to the public	12	19	32	25	12	0	0	37	31	10
2018	None of the above	9	13	46	14	18	0	0	32	22	12
2017	Client contact centre	7	13	12	18	25	20	5	58	27	12
2017	Communications or public affairs	0	9	9	47	18	0	18	78	11	11
2017	Administration and operations	5	10	25	20	27	0	14	54	16	19
2017	Project management	0	0	23	41	36	0	0	77	0	13
2017	None of the above	0	19	17	23	25	0	16	57	22	25
2014	Client contact centre	0	17	27	20	27	0	9	52	19	11
2014	Communications or public affairs	7	7	42	29	14	0	0	43	14	13
2014	Administration and operations	4	12	23	19	37	5	0	59	17	25
2014	Other services to the public	8	14	47	22	8	0	0	30	23	14
2014	None of the above	5	13	28	24	12	5	14	44	21	17

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	24	46	6	6	6	6	6	80	14	15
2018	Administration and operations	15	19	27	4	19	0	15	41	28	20
2018	Other services to the public	56	19	0	7	12	7	0	80	20	10
2018	None of the above	20	25	20	0	30	5	0	47	32	11
2017	Client contact centre	40	42	7	0	12	0	0	81	12	12
2017	Communications or public affairs	65	8	19	0	0	0	8	79	0	12
2017	Administration and operations	35	9	14	9	24	0	9	49	36	20
2017	Project management	46	16	16	7	7	7	0	67	16	13
2017	None of the above	26	28	26	13	3	0	3	56	17	25
2014	Client contact centre	9	15	34	25	0	8	8	30	30	12
2014	Communications or public affairs	64	36	0	0	0	0	0	100	0	13
2014	Administration and operations	30	44	9	10	7	0	0	74	17	25
2014	Other services to the public	16	47	28	0	9	0	0	63	9	14
2014	None of the above	17	37	17	12	5	5	7	61	20	17

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	36	35	11	12	6	0	0	71	18	15
2018	Administration and operations	34	35	0	15	8	7	0	75	25	20
2018	Other services to the public	81	0	0	7	12	0	0	81	19	10
2018	None of the above	46	18	18	9	9	0	0	64	18	12
2017	Client contact centre	56	25	7	5	7	0	0	81	12	12
2017	Communications or public affairs	65	16	19	0	0	0	0	81	0	12
2017	Administration and operations	33	18	21	5	19	0	4	53	25	20
2017	Project management	46	30	9	7	0	0	7	83	8	13
2017	None of the above	50	26	12	8	3	0	0	76	12	25
2014	Client contact centre	37	34	14	15	0	0	0	71	15	12
2014	Communications or public affairs	83	17	0	0	0	0	0	100	0	13
2014	Administration and operations	46	33	5	4	12	0	0	79	16	25
2014	Other services to the public	30	45	17	0	8	0	0	75	8	14
2014	None of the above	60	0	20	15	5	0	0	60	20	17

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	6	23	42	6	0	17	6	38	8	15
2018	Administration and operations	4	12	27	11	15	23	8	23	39	20
2018	Other services to the public	31	43	13	0	12	0	0	75	12	10
2018	None of the above	13	23	32	9	18	5	0	38	29	12
2017	Client contact centre	18	45	5	5	7	20	0	79	15	12
2017	Communications or public affairs	16	49	19	8	0	8	0	71	9	12
2017	Administration and operations	13	25	13	10	14	19	5	51	32	20
2017	Project management	23	32	7	0	7	30	0	79	11	13
2017	None of the above	23	12	43	7	8	3	3	38	16	25
2014	Client contact centre	9	15	40	19	0	17	0	29	23	12
2014	Communications or public affairs	29	39	10	14	0	0	7	74	16	13
2014	Administration and operations	14	30	5	14	11	14	12	59	34	25
2014	Other services to the public	25	8	37	0	14	16	0	39	17	14
2014	None of the above	17	29	5	23	5	10	12	59	35	17

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	42	40	12	6	0	0	82	6	15
2018	Administration and operations	31	42	15	4	8	0	73	12	20
2018	Other services to the public	62	32	0	7	0	0	93	7	10
2018	None of the above	41	23	18	9	9	0	64	18	12
2017	Client contact centre	71	17	12	0	0	0	88	0	12
2017	Communications or public affairs	73	8	19	0	0	0	81	0	12
2017	Administration and operations	53	23	0	5	10	9	84	16	20
2017	Project management	61	32	0	7	0	0	93	7	13
2017	None of the above	48	31	17	3	0	0	79	3	24
2014	Client contact centre	15	48	27	9	0	0	63	9	12
2014	Communications or public affairs	71	14	14	0	0	0	86	0	13
2014	Administration and operations	55	29	12	4	0	0	84	4	25
2014	Other services to the public	35	34	31	0	0	0	69	0	14
2014	None of the above	60	15	5	20	0	0	75	20	17

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	47	29	18	6	0	0	76	6	15
2018	Administration and operations	23	47	11	8	4	7	75	13	20
2018	Other services to the public	74	14	0	0	12	0	88	12	10
2018	None of the above	28	36	27	0	9	0	64	9	12

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	47	35	0	12	0	0	6	87	13	15
2018	Administration and operations	47	23	15	7	8	0	0	69	15	20
2018	Other services to the public	31	38	12	19	0	0	0	69	19	10
2018	None of the above	46	18	18	0	18	0	0	64	18	12
2017	Client contact centre	45	17	27	12	0	0	0	61	12	12
2017	Communications or public affairs	57	27	8	8	0	0	0	83	8	12
2017	Administration and operations	39	18	33	0	6	0	5	59	6	20
2017	Project management	47	22	9	7	7	9	0	75	16	13
2017	None of the above	46	28	16	3	7	0	0	74	10	25
2014	Client contact centre	17	62	9	6	6	0	0	79	12	12
2014	Communications or public affairs	78	14	0	7	0	0	0	93	7	13
2014	Administration and operations	43	35	17	5	0	0	0	78	5	25
2014	Other services to the public	27	42	9	13	8	0	0	70	22	14
2014	None of the above	46	32	10	8	0	0	5	82	8	17

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	65	17	0	12	0	0	6	87	13	15
2018	Administration and operations	47	22	4	0	19	7	0	75	21	20
2018	Other services to the public	43	44	0	12	0	0	0	88	12	10
2018	None of the above	46	18	18	9	9	0	0	64	18	12
2017	Client contact centre	45	50	5	0	0	0	0	95	0	12
2017	Communications or public affairs	57	35	8	0	0	0	0	92	0	12
2017	Administration and operations	44	22	13	5	10	5	0	70	16	20
2017	Project management	45	23	16	7	0	9	0	75	8	13
2017	None of the above	48	25	20	3	0	4	0	76	3	25
2014	Client contact centre	26	34	19	21	0	0	0	60	21	12
2014	Communications or public affairs	68	25	7	0	0	0	0	93	0	13
2014	Administration and operations	51	19	12	12	0	5	0	74	13	25
2014	Other services to the public	36	28	23	13	0	0	0	64	13	14
2014	None of the above	46	37	17	0	0	0	0	83	0	17

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	76	6	6	6	0	6	87	6	15
2018	Administration and operations	35	34	15	0	15	0	69	15	20
2018	Other services to the public	44	31	12	0	12	0	76	12	10
2018	None of the above	41	23	9	18	9	0	64	27	12
2017	Client contact centre	56	30	7	7	0	0	86	7	12
2017	Communications or public affairs	57	35	8	0	0	0	92	0	12
2017	Administration and operations	44	27	9	9	11	0	71	20	20
2017	Project management	45	23	17	7	7	0	68	15	13
2017	None of the above	44	38	3	12	3	0	82	15	25
2014	Client contact centre	32	44	19	6	0	0	75	6	12
2014	Communications or public affairs	78	22	0	0	0	0	100	0	13
2014	Administration and operations	43	33	5	11	9	0	76	19	25
2014	Other services to the public	31	28	28	6	8	0	59	14	14
2014	None of the above	41	47	5	8	0	0	87	8	17

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	76	12	6	0	0	0	6	94	0	15
2018	Administration and operations	47	15	15	0	15	7	0	67	17	20
2018	Other services to the public	55	33	0	0	12	0	0	88	12	10
2018	None of the above	46	18	18	9	9	0	0	64	18	12
2017	Client contact centre	50	32	13	0	5	0	0	82	5	12
2017	Communications or public affairs	92	8	0	0	0	0	0	100	0	12
2017	Administration and operations	58	24	4	0	9	5	0	86	10	20
2017	Project management	54	22	9	0	7	9	0	83	8	13
2017	None of the above	59	22	9	7	3	0	0	81	10	25

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	64	18	6	6	0	0	6	87	6	15
2018	Administration and operations	58	4	11	0	19	7	0	67	21	20
2018	Other services to the public	49	27	12	0	12	0	0	76	12	10
2018	None of the above	41	14	18	9	18	0	0	55	27	12
2017	Client contact centre	50	39	0	7	5	0	0	88	12	12
2017	Communications or public affairs	83	8	8	0	0	0	0	92	0	12
2017	Administration and operations	53	18	9	5	15	0	0	71	20	20
2017	Project management	52	16	9	16	7	0	0	68	23	13
2017	None of the above	60	17	12	3	7	0	0	77	10	25
2014	Client contact centre	8	71	9	12	0	0	0	79	12	12
2014	Communications or public affairs	86	14	0	0	0	0	0	100	0	13
2014	Administration and operations	58	17	9	8	4	5	0	79	12	24
2014	Other services to the public	36	28	22	5	8	0	0	64	13	14
2014	None of the above	47	32	12	8	0	0	0	80	8	17

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Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	11	35	6	12	36	0	0	46	48	15
2018	Administration and operations	19	23	4	19	23	11	0	47	48	20
2018	Other services to the public	12	42	0	32	0	14	0	63	37	10
2018	None of the above	28	9	27	27	9	0	0	37	36	12
2017	Client contact centre	36	52	5	0	7	0	0	88	7	12
2017	Communications or public affairs	49	32	19	0	0	0	0	81	0	12
2017	Administration and operations	26	33	9	13	13	5	0	62	28	20
2017	Project management	16	45	23	16	0	0	0	61	16	13
2017	None of the above	32	31	27	5	3	0	2	65	8	25
2014	Client contact centre	14	49	18	9	9	0	0	63	19	12
2014	Communications or public affairs	42	36	7	7	7	0	0	78	14	13
2014	Administration and operations	23	50	4	14	4	5	0	77	19	25
2014	Other services to the public	31	39	23	8	0	0	0	69	8	14
2014	None of the above	33	30	12	20	5	0	0	63	25	17

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	6	22	12	24	36	0	0	28	60	15
2018	Administration and operations	19	27	15	4	27	7	0	50	34	20
2018	Other services to the public	12	42	0	7	39	0	0	54	46	10
2018	None of the above	23	14	31	23	9	0	0	37	32	12
2017	Client contact centre	55	33	5	0	7	0	0	88	7	12
2017	Communications or public affairs	25	57	19	0	0	0	0	81	0	12
2017	Administration and operations	22	36	4	24	9	5	0	61	35	20
2017	Project management	16	38	25	15	0	7	0	58	16	13
2017	None of the above	29	38	16	12	3	0	2	69	15	25
2014	Client contact centre	14	59	8	9	9	0	0	73	19	12
2014	Communications or public affairs	42	36	14	7	0	0	0	78	7	13
2014	Administration and operations	35	37	4	11	9	5	0	76	20	25
2014	Other services to the public	25	35	31	0	9	0	0	60	9	14
2014	None of the above	36	22	20	17	5	0	0	58	22	17

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	12	28	18	42	0	0	12	60	15
2018	Administration and operations	15	19	15	11	31	7	0	37	46	20
2018	Other services to the public	12	42	0	0	46	0	0	54	46	10
2018	None of the above	23	5	18	31	23	0	0	28	54	12
2017	Client contact centre	28	27	12	0	7	27	0	75	9	12
2017	Communications or public affairs	8	57	18	17	0	0	0	65	17	12
2017	Administration and operations	22	36	9	14	15	5	0	60	30	20
2017	Project management	7	30	33	15	0	14	0	44	17	13
2017	None of the above	21	30	31	8	8	0	2	53	16	25
2014	Client contact centre	14	44	23	9	9	0	0	58	19	12
2014	Communications or public affairs	25	43	7	25	0	0	0	68	25	13
2014	Administration and operations	25	42	12	11	5	5	0	71	17	25
2014	Other services to the public	33	20	25	8	9	5	0	56	18	14
2014	None of the above	22	30	17	15	10	7	0	55	26	17

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	23	6	29	42	0	0	23	71	15
2018	Administration and operations	8	30	4	27	31	0	0	38	58	20
2018	Other services to the public	12	24	18	7	39	0	0	37	46	10
2018	None of the above	20	5	25	14	35	0	0	25	50	11
2017	Client contact centre	41	32	0	13	7	7	0	78	22	12
2017	Communications or public affairs	16	59	16	8	0	0	0	76	8	12
2017	Administration and operations	25	36	10	19	5	5	0	65	25	20
2017	Project management	15	23	16	32	7	7	0	41	42	13
2017	None of the above	15	29	24	13	10	3	6	48	25	25
2014	Client contact centre	8	49	33	0	9	0	0	58	9	12
2014	Communications or public affairs	14	42	29	7	7	0	0	57	14	13
2014	Administration and operations	25	42	14	11	4	5	0	71	15	25
2014	Other services to the public	25	46	24	6	0	0	0	70	6	14
2014	None of the above	24	25	27	20	5	0	0	49	25	17

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	34	12	18	36	0	34	54	15
2018	Administration and operations	19	23	31	19	8	0	42	27	20
2018	Other services to the public	12	36	12	14	25	0	49	39	10
2018	None of the above	23	23	31	9	14	0	46	23	12
2017	Client contact centre	68	25	0	0	7	0	93	7	12
2017	Communications or public affairs	49	51	0	0	0	0	100	0	12
2017	Administration and operations	49	22	9	11	5	5	75	16	20
2017	Project management	39	30	23	7	0	0	69	7	13
2017	None of the above	36	41	12	12	0	0	76	12	25
2014	Client contact centre	29	43	27	0	0	0	73	0	12
2014	Communications or public affairs	32	46	14	7	0	0	78	7	13
2014	Administration and operations	46	49	0	0	0	5	100	0	25
2014	Other services to the public	36	37	20	8	0	0	72	8	14
2014	None of the above	41	34	20	0	5	0	75	5	17

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	17	35	0	18	18	12	0	59	41	15
2018	Administration and operations	11	50	4	27	4	4	0	64	32	20
2018	Other services to the public	30	44	7	7	12	0	0	74	19	10
2018	None of the above	18	32	9	32	9	0	0	50	41	12
2017	Client contact centre	41	45	7	7	0	0	0	86	7	12
2017	Communications or public affairs	65	16	10	0	0	8	0	89	0	12
2017	Administration and operations	67	11	9	0	5	9	0	85	5	20
2017	Project management	38	30	17	7	0	7	0	73	8	13
2017	None of the above	53	19	23	5	0	0	0	72	5	25
2014	Client contact centre	25	61	0	0	0	14	0	100	0	12
2014	Communications or public affairs	57	29	14	0	0	0	0	86	0	13
2014	Administration and operations	58	37	5	0	0	0	0	95	0	25
2014	Other services to the public	30	30	17	0	9	8	5	69	10	14
2014	None of the above	46	29	8	12	5	0	0	75	17	17

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	23	23	18	12	24	0	0	46	36	15
2018	Administration and operations	20	20	24	8	20	4	4	43	31	19
2018	Other services to the public	30	44	0	14	12	0	0	74	26	10
2018	None of the above	23	23	31	14	9	0	0	46	23	12

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	17	17	24	24	12	6	21	58	15
2018	Administration and operations	0	15	31	15	27	7	4	17	48	20
2018	Other services to the public	30	26	19	7	19	0	0	56	26	10
2018	None of the above	18	13	9	28	18	5	9	36	53	12
2017	Client contact centre	15	34	8	29	0	6	8	57	33	11
2017	Communications or public affairs	16	24	35	0	0	8	16	54	0	12
2017	Administration and operations	30	9	10	9	23	15	5	48	39	20
2017	Project management	16	22	25	7	7	23	0	49	19	13
2017	None of the above	40	16	15	12	6	7	3	62	20	25
2014	Client contact centre	0	66	0	12	0	22	0	85	15	12
2014	Communications or public affairs	25	32	14	22	0	0	7	61	23	13
2014	Administration and operations	37	21	11	16	12	4	0	60	29	25
2014	Other services to the public	30	14	23	5	8	11	8	55	17	14
2014	None of the above	20	29	12	17	8	5	10	57	29	17

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	29	0	42	23	6	0	31	69	15
2018	Administration and operations	23	19	31	4	16	7	0	45	21	20
2018	Other services to the public	0	49	12	39	0	0	0	49	39	10
2018	None of the above	18	27	18	14	18	5	0	47	34	12
2017	Client contact centre	31	47	14	0	7	0	0	79	7	11
2017	Communications or public affairs	49	24	8	8	10	0	0	73	19	12
2017	Administration and operations	48	10	9	23	11	0	0	58	33	20
2017	Project management	7	55	16	0	15	7	0	67	16	13
2017	None of the above	43	22	23	5	8	0	0	65	12	25
2014	Client contact centre	9	85	0	6	0	0	0	94	6	12
2014	Communications or public affairs	39	39	7	7	7	0	0	78	14	13
2014	Administration and operations	44	7	21	19	4	5	0	54	24	25
2014	Other services to the public	22	25	14	22	9	8	0	51	33	14
2014	None of the above	31	22	17	12	5	5	8	61	20	17

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	6	12	29	53	0	0	6	82	15
2018	Administration and operations	15	15	11	16	35	0	7	33	55	20
2018	Other services to the public	19	30	0	14	37	0	0	49	51	10
2018	None of the above	18	5	27	14	27	0	9	25	45	12
2017	Client contact centre	18	7	0	7	24	0	44	46	54	12
2017	Communications or public affairs	8	8	25	24	27	0	8	18	55	12
2017	Administration and operations	18	4	5	35	28	5	4	25	70	20
2017	Project management	7	25	22	16	23	7	0	34	42	13
2017	None of the above	19	12	14	27	18	0	9	35	50	25
2014	Client contact centre	8	38	33	21	0	0	0	46	21	12
2014	Communications or public affairs	0	29	10	32	22	0	7	31	58	13
2014	Administration and operations	16	0	21	21	32	5	5	18	59	25
2014	Other services to the public	22	14	9	16	17	13	8	46	43	14
2014	None of the above	7	14	15	29	17	5	12	26	55	17

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	52	24	18	6	0	0	52	24	15
2018	Administration and operations	31	15	23	8	19	4	0	48	28	20
2018	Other services to the public	30	38	0	20	12	0	0	68	32	10
2018	None of the above	18	46	18	9	9	0	0	64	18	12
2017	Client contact centre	30	38	18	14	0	0	0	68	14	12
2017	Communications or public affairs	33	41	18	8	0	0	0	73	8	12
2017	Administration and operations	34	41	0	6	14	5	0	79	21	20
2017	Project management	30	23	25	15	7	0	0	53	22	13
2017	None of the above	28	45	16	0	6	0	5	77	7	25

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	31	44	13	6	0	6	0	80	7	14
2018	Administration and operations	27	31	12	19	0	11	0	65	22	20
2018	Other services to the public	49	32	19	0	0	0	0	81	0	10
2018	None of the above	18	41	23	9	9	0	0	59	18	12
2017	Client contact centre	30	50	0	7	0	13	0	92	8	12
2017	Communications or public affairs	65	8	27	0	0	0	0	73	0	12
2017	Administration and operations	53	23	11	9	4	0	0	76	14	20
2017	Project management	30	32	38	0	0	0	0	62	0	13
2017	None of the above	41	25	20	15	0	0	0	65	15	25
2014	Client contact centre	20	66	14	0	0	0	0	86	0	12
2014	Communications or public affairs	64	7	14	7	0	0	7	77	8	13
2014	Administration and operations	53	35	12	0	0	0	0	88	0	25
2014	Other services to the public	52	31	17	0	0	0	0	83	0	14
2014	None of the above	34	46	8	0	0	5	8	91	0	17

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	29	41	18	6	0	6	75	6	15
2018	Administration and operations	27	31	8	12	7	15	68	23	20
2018	Other services to the public	42	32	7	19	0	0	74	19	10
2018	None of the above	23	32	27	9	9	0	55	18	12
2017	Client contact centre	81	5	7	0	7	0	86	7	12
2017	Communications or public affairs	49	51	0	0	0	0	100	0	12
2017	Administration and operations	48	39	5	5	4	0	86	9	20
2017	Project management	30	61	9	0	0	0	91	0	13
2017	None of the above	52	30	5	14	0	0	82	14	25
2014	Client contact centre	29	57	14	0	0	0	86	0	12
2014	Communications or public affairs	71	29	0	0	0	0	100	0	13
2014	Administration and operations	53	35	9	4	0	0	88	4	25
2014	Other services to the public	30	39	14	8	0	8	76	9	14
2014	None of the above	39	52	5	0	0	5	95	0	17

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	17	35	12	18	18	52	36	15
2018	Administration and operations	30	39	8	8	15	69	23	20
2018	Other services to the public	49	25	14	12	0	74	12	10
2018	None of the above	23	36	27	5	9	59	14	12
2017	Client contact centre	75	18	0	7	0	93	7	12
2017	Communications or public affairs	57	43	0	0	0	100	0	12
2017	Administration and operations	53	27	11	5	4	80	9	20
2017	Project management	69	16	7	7	0	85	7	13
2017	None of the above	66	23	8	3	0	89	3	25
2014	Client contact centre	29	57	14	0	0	86	0	12
2014	Communications or public affairs	86	14	0	0	0	100	0	13
2014	Administration and operations	55	42	4	0	0	96	0	25
2014	Other services to the public	44	30	26	0	0	74	0	14
2014	None of the above	69	22	5	0	5	90	5	17

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	23	23	12	12	30	0	0	46	42	15
2018	Administration and operations	30	23	15	15	12	0	4	56	28	20
2018	Other services to the public	42	19	0	20	19	0	0	61	39	10
2018	None of the above	23	23	36	9	9	0	0	46	18	12
2017	Client contact centre	68	25	0	7	0	0	0	93	7	12
2017	Communications or public affairs	73	16	10	0	0	0	0	90	0	12
2017	Administration and operations	49	27	4	10	5	5	0	80	16	20
2017	Project management	52	25	16	7	0	0	0	77	7	13
2017	None of the above	54	32	11	3	0	0	0	86	3	25
2014	Client contact centre	24	67	9	0	0	0	0	91	0	12
2014	Communications or public affairs	71	22	7	0	0	0	0	93	0	13
2014	Administration and operations	44	35	4	4	9	5	0	83	13	25
2014	Other services to the public	52	25	14	0	9	0	0	77	9	14
2014	None of the above	49	29	17	0	5	0	0	78	5	17

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	17	23	12	18	30	0	40	48	15
2018	Administration and operations	19	23	27	11	16	4	44	28	20
2018	Other services to the public	30	31	0	20	19	0	61	39	10
2018	None of the above	23	32	31	5	9	0	55	14	12
2017	Client contact centre	68	18	7	7	0	0	86	7	12
2017	Communications or public affairs	62	27	11	0	0	0	89	0	11
2017	Administration and operations	49	31	0	9	11	0	80	20	20
2017	Project management	45	32	16	7	0	0	77	7	13
2017	None of the above	45	40	15	0	0	0	85	0	25
2014	Client contact centre	24	67	9	0	0	0	91	0	12
2014	Communications or public affairs	71	29	0	0	0	0	100	0	13
2014	Administration and operations	48	30	14	0	9	0	78	9	25
2014	Other services to the public	44	25	22	0	9	0	69	9	14
2014	None of the above	53	29	12	0	5	0	83	5	17

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	12	35	0	11	30	12	0	53	47	15
2018	Administration and operations	38	15	15	15	16	0	0	53	31	20
2018	Other services to the public	49	26	0	0	25	0	0	75	25	10
2018	None of the above	32	19	22	0	9	9	9	62	11	12
2017	Client contact centre	28	12	27	0	7	27	0	55	9	12
2017	Communications or public affairs	81	8	0	10	0	0	0	90	10	12
2017	Administration and operations	53	18	13	5	10	0	0	71	15	20
2017	Project management	37	48	7	7	0	0	0	85	7	13
2017	None of the above	38	36	6	6	9	0	5	78	16	25
2014	Client contact centre	24	76	0	0	0	0	0	100	0	12
2014	Communications or public affairs	78	14	7	0	0	0	0	93	0	13
2014	Administration and operations	44	25	4	11	9	9	0	75	21	25
2014	Other services to the public	52	20	0	6	0	13	9	93	7	14
2014	None of the above	56	10	10	8	5	5	7	75	14	17

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Communications or public affairs	36	6	58	15
2018	Administration and operations	43	31	27	20
2018	None of the above	13	55	32	12
2017	Client contact centre	63	19	18	12
2017	Communications or public affairs	0	49	51	12
2017	Administration and operations	37	33	30	20
2017	Project management	38	41	22	13
2017	None of the above	29	54	18	25
2014	Client contact centre	0	80	20	12
2014	Communications or public affairs	18	46	36	13
2014	Administration and operations	19	49	32	25
2014	Other services to the public	6	49	45	14
2014	None of the above	32	34	34	17

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	35	65	15
2018	Administration and operations	35	65	20

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	17	0	12	30	24	17	29	71	15
2018	Administration and operations	7	19	8	15	23	15	12	36	53	20
2018	None of the above	13	31	14	9	14	19	0	55	28	12
2017	Client contact centre	31	7	5	7	0	45	5	76	14	12
2017	Communications or public affairs	8	0	35	0	0	57	0	19	0	12
2017	Administration and operations	13	4	18	0	14	25	26	36	28	20
2017	Project management	7	15	25	7	0	39	7	41	14	13
2017	None of the above	30	27	12	10	0	7	14	72	13	25
2014	Client contact centre	6	57	15	0	0	14	8	81	0	12
2014	Communications or public affairs	17	32	29	7	0	7	7	58	8	13
2014	Administration and operations	16	21	17	7	7	23	9	54	21	25
2014	Other services to the public	9	12	20	18	0	30	12	36	31	13
2014	None of the above	13	28	0	5	0	22	33	89	11	17

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	34	12	6	42	6	0	36	51	15
2018	Administration and operations	19	11	12	16	15	27	0	41	43	20
2018	None of the above	18	27	27	14	9	5	0	47	24	12
2017	Client contact centre	41	27	5	14	0	13	0	78	16	12
2017	Communications or public affairs	24	41	27	0	0	8	0	71	0	12
2017	Administration and operations	47	11	18	5	9	10	0	65	15	20
2017	Project management	16	37	16	7	0	23	0	70	10	13
2017	None of the above	51	23	12	10	0	0	3	77	11	25
2014	Client contact centre	6	66	6	0	0	22	0	93	0	12
2014	Communications or public affairs	42	36	22	0	0	0	0	78	0	13
2014	Administration and operations	34	30	19	4	4	10	0	71	8	25
2014	Other services to the public	18	30	28	9	0	15	0	56	10	13
2014	None of the above	45	22	16	0	0	12	5	80	0	17

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	0	100	15
2018	Other services to the public	0	100	10

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	17	24	0	6	47	6	36	13	15
2018	Administration and operations	7	15	31	0	11	27	8	35	18	20
2018	None of the above	13	31	23	5	9	19	0	55	17	12
2017	Client contact centre	31	25	0	7	0	18	18	89	11	12
2017	Communications or public affairs	8	8	43	0	0	32	8	28	0	12
2017	Administration and operations	18	4	18	0	14	16	30	41	25	20
2017	Project management	0	7	16	16	0	46	14	19	41	13
2017	None of the above	23	18	26	4	0	15	14	57	6	25
2014	Client contact centre	0	47	15	0	0	38	0	76	0	12
2014	Communications or public affairs	25	14	29	0	0	7	25	58	0	13
2014	Administration and operations	11	35	14	0	0	26	14	76	0	25
2014	Other services to the public	16	11	9	8	0	33	23	61	18	14
2014	None of the above	22	15	12	0	5	28	17	68	9	17

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	6	40	18	12	6	18	0	56	22	15
2018	Administration and operations	26	12	20	0	11	31	0	55	16	20
2018	None of the above	18	36	32	0	9	5	0	57	10	12
2017	Client contact centre	44	49	0	7	0	0	0	93	7	12
2017	Communications or public affairs	24	41	19	0	0	16	0	78	0	12
2017	Administration and operations	43	14	20	0	9	9	5	67	11	20
2017	Project management	30	16	23	16	0	15	0	54	19	13
2017	None of the above	51	20	22	0	0	0	7	76	0	25
2014	Client contact centre	6	72	0	0	0	22	0	100	0	12
2014	Communications or public affairs	42	29	22	0	0	0	7	77	0	13
2014	Administration and operations	34	47	7	4	0	9	0	88	4	25
2014	Other services to the public	30	39	9	8	0	14	0	80	9	14
2014	None of the above	54	0	12	0	5	28	0	76	7	17

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	53	20	13	0	13	0	73	13	14
2018	Administration and operations	54	19	4	19	4	0	73	23	20
2018	Other services to the public	69	24	0	0	7	0	93	7	10
2018	None of the above	40	23	14	5	9	9	69	15	12
2017	Client contact centre	35	19	33	0	13	0	53	13	12
2017	Communications or public affairs	24	27	17	16	8	8	55	26	12
2017	Administration and operations	55	21	6	9	5	5	79	15	20
2017	Project management	61	23	16	0	0	0	84	0	13
2017	None of the above	55	26	3	8	8	0	81	15	25

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	12	0	47	17	24	0	0	12	41	15
2018	Administration and operations	27	27	23	15	8	0	0	54	23	20
2018	Other services to the public	55	0	38	7	0	0	0	55	7	10
2018	None of the above	18	19	27	27	0	9	0	40	30	12
2017	Client contact centre	13	56	18	7	5	0	0	70	12	12
2017	Communications or public affairs	0	8	16	67	8	0	0	8	76	12
2017	Administration and operations	40	18	23	9	4	0	5	61	14	20
2017	Project management	16	23	38	23	0	0	0	39	23	13
2017	None of the above	31	22	8	22	16	0	0	54	38	25

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	6	12	29	35	18	0	0	18	53	15
2018	Administration and operations	30	16	27	11	12	0	4	48	24	20
2018	Other services to the public	31	43	26	0	0	0	0	74	0	10
2018	None of the above	27	27	19	18	0	9	0	59	20	12
2017	Client contact centre	52	13	10	7	18	0	0	65	25	12
2017	Communications or public affairs	0	8	35	41	16	0	0	8	57	12
2017	Administration and operations	35	33	9	4	4	0	14	80	10	20
2017	Project management	16	61	0	7	16	0	0	77	23	13
2017	None of the above	42	25	14	16	4	0	0	67	20	24

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	6	29	23	12	30	0	0	35	42	15
2018	Administration and operations	23	16	27	11	12	7	4	44	26	20
2018	Other services to the public	19	20	37	12	0	0	12	44	14	10
2018	None of the above	27	14	41	9	0	9	0	45	10	12
2017	Client contact centre	7	43	23	27	0	0	0	50	27	12
2017	Communications or public affairs	0	35	24	24	17	0	0	35	41	12
2017	Administration and operations	46	22	9	4	9	5	5	75	15	20
2017	Project management	14	31	41	14	0	0	0	45	14	13
2017	None of the above	26	23	16	12	23	0	0	49	35	25

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	20	33	7	20	13	0	7	57	36	14
2018	Administration and operations	38	16	4	15	11	0	15	64	32	20
2018	Other services to the public	44	37	0	7	0	0	12	92	8	10
2018	None of the above	32	14	13	18	9	9	5	53	32	12
2017	Client contact centre	52	13	23	7	5	0	0	65	12	12
2017	Communications or public affairs	27	20	27	27	0	0	0	47	27	11
2017	Administration and operations	50	19	13	0	4	0	14	80	5	20
2017	Project management	71	7	7	0	7	0	7	84	8	13
2017	None of the above	42	9	7	14	27	0	0	51	42	25

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	26	13	20	20	20	0	39	40	14
2018	Administration and operations	23	31	11	12	15	7	58	29	20
2018	Other services to the public	49	19	19	14	0	0	68	14	10
2018	None of the above	27	0	32	23	18	0	27	41	12
2017	Client contact centre	25	56	12	0	7	0	81	7	12
2017	Communications or public affairs	16	35	24	17	8	0	51	25	12
2017	Administration and operations	55	35	5	5	0	0	90	5	19
2017	Project management	49	27	8	9	8	0	75	17	12
2017	None of the above	42	12	7	20	19	0	54	39	25

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	12	35	29	18	6	0	0	47	24	15
2018	Administration and operations	27	11	19	16	19	0	7	41	38	20
2018	Other services to the public	19	19	38	0	12	0	12	43	14	10
2018	None of the above	27	33	9	22	9	0	0	60	31	12
2017	Client contact centre	61	5	27	7	0	0	0	67	7	12
2017	Communications or public affairs	24	43	24	0	0	8	0	73	0	12
2017	Administration and operations	40	23	6	10	5	0	16	76	17	19
2017	Project management	33	42	16	9	0	0	0	75	9	12
2017	None of the above	48	8	20	18	6	0	0	56	24	25

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	0	23	41	36	0	0	77	15
2018	Administration and operations	19	12	19	19	19	11	35	44	20
2018	Other services to the public	18	33	19	19	0	12	57	21	10
2018	None of the above	18	33	31	9	9	0	51	18	12
2017	Client contact centre	56	13	5	7	5	13	80	14	12
2017	Communications or public affairs	24	16	43	16	0	0	41	16	12
2017	Administration and operations	36	23	21	0	9	11	67	10	19
2017	Project management	31	25	36	8	0	0	56	8	12
2017	None of the above	36	23	21	17	3	0	59	20	25

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	11	6	11	30	42	0	0	17	72	15
2018	Administration and operations	24	12	16	16	20	0	12	41	41	19
2018	Other services to the public	19	31	14	24	12	0	0	50	36	10
2018	None of the above	27	23	32	9	9	0	0	50	18	12
2017	Client contact centre	50	13	10	7	7	0	13	73	16	12
2017	Communications or public affairs	41	24	27	0	0	8	0	71	0	12
2017	Administration and operations	55	10	10	5	16	0	5	69	21	19
2017	Project management	50	34	0	16	0	0	0	84	16	12
2017	None of the above	48	12	17	13	5	0	7	64	19	25

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	30	58	6	6	0	0	0	88	6	15
2018	Administration and operations	43	16	26	4	4	0	7	63	9	20
2018	Other services to the public	43	50	7	0	0	0	0	93	0	10
2018	None of the above	81	0	10	0	0	9	0	89	0	12
2017	Client contact centre	32	35	33	0	0	0	0	67	0	12
2017	Communications or public affairs	59	16	16	0	8	0	0	75	8	12
2017	Administration and operations	56	24	9	0	0	0	11	90	0	19
2017	Project management	58	42	0	0	0	0	0	100	0	12
2017	None of the above	66	15	11	8	0	0	0	81	8	25

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	64	18	12	6	0	0	82	6	15
2018	Administration and operations	39	27	8	11	4	11	74	17	20
2018	Other services to the public	81	19	0	0	0	0	100	0	10
2018	None of the above	49	18	24	0	9	0	67	9	12
2017	Client contact centre	69	7	10	14	0	0	76	14	12
2017	Communications or public affairs	41	33	27	0	0	0	73	0	12
2017	Administration and operations	67	9	9	4	11	0	76	15	20
2017	Project management	68	23	0	9	0	0	91	9	13
2017	None of the above	59	17	16	8	0	0	76	8	25

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	88	6	0	0	6	100	0	15
2018	Administration and operations	39	16	15	11	19	68	14	20
2018	Other services to the public	76	0	12	0	12	86	0	10
2018	None of the above	68	9	5	9	9	85	10	12

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	46	7	13	13	20	0	53	34	14
2018	Administration and operations	53	8	4	8	15	11	69	26	20
2018	Other services to the public	81	7	12	0	0	0	88	0	10
2018	None of the above	54	32	5	0	9	0	86	9	12
2017	Client contact centre	81	7	7	5	0	0	88	5	12
2017	Communications or public affairs	100	0	0	0	0	0	100	0	12
2017	Administration and operations	67	9	10	5	4	5	80	10	20
2017	Project management	93	0	7	0	0	0	93	0	13
2017	None of the above	80	20	0	0	0	0	100	0	25

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	54	24	22	0	0	0	78	0	15
2018	Administration and operations	50	12	11	8	7	11	70	17	20
2018	Other services to the public	32	56	12	0	0	0	88	0	10
2018	None of the above	54	28	0	9	9	0	82	18	12
2017	Client contact centre	70	25	5	0	0	0	95	0	12
2017	Communications or public affairs	67	33	0	0	0	0	100	0	12
2017	Administration and operations	61	14	5	0	11	10	83	12	19
2017	Project management	77	23	0	0	0	0	100	0	13
2017	None of the above	64	33	0	3	0	0	97	3	25

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	18	17	23	24	18	0	35	42	15
2018	Administration and operations	39	7	11	8	23	11	52	35	20
2018	Other services to the public	67	20	0	0	12	0	88	12	10
2018	None of the above	42	18	13	18	9	0	60	27	12
2017	Client contact centre	68	13	7	12	0	0	81	12	12
2017	Communications or public affairs	73	19	8	0	0	0	92	0	12
2017	Administration and operations	49	13	9	15	4	9	69	21	20
2017	Project management	61	32	0	7	0	0	93	7	13
2017	None of the above	53	32	0	12	3	0	85	15	25

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	41	6	6	0	47	89	0	15
2018	Administration and operations	43	0	0	0	57	100	0	20
2018	Other services to the public	50	37	7	0	7	93	0	10
2018	None of the above	82	18	0	0	0	100	0	12
2017	Client contact centre	82	5	0	0	13	100	0	12
2017	Communications or public affairs	57	8	0	0	35	100	0	12
2017	Administration and operations	63	4	0	0	33	100	0	20
2017	Project management	78	7	7	0	7	92	0	13
2017	None of the above	60	20	3	3	15	93	4	25

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Total responses
2018	Communications or public affairs	59	29	6	6	0	94	15
2018	Administration and operations	46	27	8	7	11	90	20
2018	Other services to the public	43	45	12	0	0	88	10
2018	None of the above	72	28	0	0	0	100	12
2017	Client contact centre	62	25	13	0	0	87	12
2017	Communications or public affairs	59	24	17	0	0	83	12
2017	Administration and operations	64	27	0	0	9	100	20
2017	Project management	70	30	0	0	0	100	13
2017	None of the above	76	24	0	0	0	100	25

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	77	6	6	0	0	0	11	93	0	15
2018	Administration and operations	58	7	0	4	11	0	19	81	19	20
2018	Other services to the public	76	12	0	0	0	0	12	100	0	10
2018	None of the above	77	0	9	5	0	9	0	85	5	12
2017	Client contact centre	87	7	0	7	0	0	0	93	7	12
2017	Communications or public affairs	73	8	8	0	0	0	10	91	0	12
2017	Administration and operations	64	5	17	4	4	0	5	72	9	20
2017	Project management	75	0	0	25	0	0	0	75	25	13
2017	None of the above	86	14	0	0	0	0	0	100	0	25

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	24	24	35	0	6	0	11	54	7	15
2018	Administration and operations	62	12	11	7	7	0	0	74	15	20
2018	Other services to the public	50	38	0	0	12	0	0	88	12	10
2018	None of the above	59	27	5	0	0	9	0	95	0	12
2017	Client contact centre	62	38	0	0	0	0	0	100	0	12
2017	Communications or public affairs	43	8	41	8	0	0	0	51	8	12
2017	Administration and operations	52	13	20	10	0	0	4	69	11	20
2017	Project management	68	16	16	0	0	0	0	84	0	13
2017	None of the above	51	29	9	5	3	0	3	82	8	25

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	18	46	18	18	18	36	15
2018	Administration and operations	28	8	47	12	4	36	17	19
2018	Other services to the public	0	55	26	7	12	55	19	10
2018	None of the above	27	5	50	18	0	32	18	12
2017	Client contact centre	13	52	30	5	0	65	5	12
2017	Communications or public affairs	8	16	49	19	8	24	27	12
2017	Administration and operations	34	19	33	10	4	53	15	20
2017	Project management	22	22	42	14	0	44	14	13
2017	None of the above	16	22	47	6	8	38	14	25

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	30	6	53	11	0	11	36	15
2018	Administration and operations	12	8	51	8	20	28	21	19
2018	Other services to the public	12	19	38	12	19	31	31	10
2018	None of the above	0	32	27	23	18	41	32	12
2017	Client contact centre	0	5	25	45	25	70	5	12
2017	Communications or public affairs	0	43	32	24	0	24	43	12
2017	Administration and operations	10	4	37	14	35	48	15	20
2017	Project management	0	16	22	23	39	62	16	13
2017	None of the above	6	22	42	15	14	30	28	25

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	11	24	41	18	6	0	0	35	24	15
2018	Administration and operations	11	31	15	16	23	4	0	44	40	20
2018	Other services to the public	30	51	0	0	19	0	0	81	19	10
2018	None of the above	18	32	27	14	9	0	0	50	23	12
2017	Client contact centre	41	12	20	13	13	0	0	53	27	12
2017	Communications or public affairs	33	32	35	0	0	0	0	65	0	12
2017	Administration and operations	53	24	4	9	5	5	0	81	15	20
2017	Project management	38	46	0	9	7	0	0	84	16	13
2017	None of the above	20	43	17	8	3	0	9	69	12	25

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	17	23	24	36	0	17	60	15
2018	Administration and operations	24	8	12	20	28	8	35	53	19
2018	Other services to the public	12	43	12	7	26	0	56	32	10
2018	None of the above	5	32	18	36	9	0	37	45	12
2017	Client contact centre	14	59	0	27	0	0	73	27	11
2017	Communications or public affairs	17	32	35	16	0	0	49	16	12
2017	Administration and operations	31	31	14	15	9	0	62	24	20
2017	Project management	30	38	16	16	0	0	68	16	13
2017	None of the above	37	23	20	11	10	0	60	20	25

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	64	18	0	6	6	6	0	68	32	15
2018	Administration and operations	55	19	4	7	8	0	7	59	41	20
2018	Other services to the public	63	12	19	0	7	0	0	63	37	10
2018	None of the above	63	23	0	5	0	9	0	69	31	12
2017	Client contact centre	72	0	14	0	14	0	0	72	28	11
2017	Communications or public affairs	51	33	0	8	8	0	0	51	49	12
2017	Administration and operations	65	14	16	0	5	0	0	65	35	20
2017	Project management	60	9	7	0	7	9	9	72	28	13
2017	None of the above	55	18	12	11	5	0	0	55	45	25

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	48	6	12	12	22	0	0	54	34	15
2018	Administration and operations	31	0	19	24	8	11	7	38	39	20
2018	None of the above	64	0	18	0	0	9	9	78	0	12

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Discrimination

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination