2018 Public Service Employee Survey Results for National Research Council Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 44 14 13 6 0 1 66 20 451
2018 Does not provide services to public 24 45 12 13 5 0 1 70 18 1310
2017 Provides services to public 21 41 15 16 6 0 0 62 23 625
2017 Does not provide services to public 29 41 12 12 5 0 0 71 17 1692
2011 Provides services to public 22 36 15 17 8 0 1 59 26 854
2011 Does not provide services to public 26 37 16 12 6 0 2 65 19 2152
2008 Provides services to public 28 42 15 10 5 0 1 71 14 923
2008 Does not provide services to public 27 40 14 11 4 1 3 69 16 2105

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 32 8 3 1 0 0 88 4 450
2018 Does not provide services to public 47 40 7 5 1 0 0 87 6 1306
2017 Provides services to public 52 37 5 4 2 0 0 89 6 624
2017 Does not provide services to public 50 37 7 4 2 0 0 87 6 1691
2011 Provides services to public 54 34 6 4 2 0 0 88 6 852
2011 Does not provide services to public 53 35 7 4 2 0 0 88 6 2156
2008 Provides services to public 53 35 5 5 2 0 0 88 6 923
2008 Does not provide services to public 52 36 6 4 2 0 0 88 6 2105

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 31 5 3 2 0 0 90 5 447
2018 Does not provide services to public 52 37 6 4 1 0 0 89 5 1303
2017 Provides services to public 59 32 3 4 1 0 0 92 5 623
2017 Does not provide services to public 54 35 5 4 2 0 0 89 5 1691
2011 Provides services to public 62 28 5 3 2 0 0 90 5 855
2011 Does not provide services to public 58 34 4 3 1 0 0 92 4 2150
2008 Provides services to public 56 34 5 4 1 0 0 90 5 923
2008 Does not provide services to public 56 35 4 3 1 0 0 91 4 2106

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 33 13 8 6 0 0 73 13 448
2018 Does not provide services to public 42 34 13 7 3 1 1 76 11 1307
2017 Provides services to public 38 33 16 8 4 0 1 72 12 624
2017 Does not provide services to public 42 33 12 8 3 1 1 77 11 1686
2011 Provides services to public 38 35 12 8 6 0 1 73 14 853
2011 Does not provide services to public 39 37 11 8 4 1 1 77 12 2153

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 38 10 4 3 0 0 83 7 447
2018 Does not provide services to public 36 44 10 8 3 0 0 80 11 1310
2017 Provides services to public 39 45 8 5 3 0 0 84 8 625
2017 Does not provide services to public 35 46 10 6 2 0 0 81 9 1692
2011 Provides services to public 41 41 9 5 4 0 0 82 9 855
2011 Does not provide services to public 39 41 9 7 4 0 0 80 11 2155
2008 Provides services to public 44 39 9 5 3 0 0 83 8 920
2008 Does not provide services to public 41 43 8 6 3 0 0 83 9 2101

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 30 24 15 10 0 0 50 26 449
2018 Does not provide services to public 22 36 20 14 8 0 0 58 23 1311
2017 Provides services to public 21 34 19 17 10 0 0 55 26 625
2017 Does not provide services to public 25 37 17 14 7 0 0 62 21 1693
2011 Provides services to public 18 36 16 16 13 0 0 55 29 854
2011 Does not provide services to public 19 40 16 15 9 0 0 59 25 2161

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 44 14 11 5 0 0 71 15 449
2018 Does not provide services to public 25 41 16 13 5 0 0 66 17 1312
2017 Provides services to public 24 46 13 13 4 0 0 70 17 624
2017 Does not provide services to public 26 46 14 11 4 0 0 72 14 1692

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 43 7 5 2 0 0 86 7 451
2018 Does not provide services to public 38 43 11 6 2 0 0 81 8 1310
2017 Provides services to public 39 43 10 5 3 0 0 82 8 625
2017 Does not provide services to public 36 44 12 6 3 0 0 79 9 1694
2011 Provides services to public 38 41 11 5 5 0 0 79 10 855
2011 Does not provide services to public 37 41 11 7 4 1 0 78 11 2161
2008 Provides services to public 49 37 7 4 2 0 0 87 6 923
2008 Does not provide services to public 46 38 8 5 2 1 0 85 7 2106

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 35 16 11 7 0 0 66 18 451
2018 Does not provide services to public 29 40 15 11 5 0 0 69 16 1302
2017 Provides services to public 26 43 16 9 7 0 0 69 16 625
2017 Does not provide services to public 29 42 14 9 6 0 0 71 15 1693

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 28 7 1 1 0 0 91 2 447
2018 Does not provide services to public 52 36 8 3 1 0 0 88 4 1301
2017 Provides services to public 60 33 5 1 0 0 0 93 2 624
2017 Does not provide services to public 54 35 7 2 1 0 0 90 3 1690
2011 Provides services to public 69 24 4 2 0 0 0 94 2 852
2011 Does not provide services to public 63 29 5 2 1 0 0 92 3 2153

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 38 15 12 7 0 0 65 19 451
2018 Does not provide services to public 29 42 12 11 5 0 0 71 16 1304
2017 Provides services to public 26 43 14 12 5 0 0 69 17 622
2017 Does not provide services to public 31 43 12 9 4 0 0 75 13 1690
2011 Provides services to public 31 37 13 13 6 0 0 68 19 851
2011 Does not provide services to public 31 40 11 10 8 0 0 71 18 2156

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 33 14 13 6 0 0 67 19 450
2018 Does not provide services to public 35 38 14 10 4 0 0 73 13 1299
2017 Provides services to public 31 39 16 9 5 0 0 70 14 624
2017 Does not provide services to public 39 36 13 8 4 0 0 75 12 1686

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 34 16 16 6 0 0 62 22 450
2018 Does not provide services to public 24 40 18 13 5 0 1 64 18 1304
2017 Provides services to public 26 40 16 12 6 0 0 66 18 623
2017 Does not provide services to public 30 40 16 10 5 0 1 70 14 1690
2011 Provides services to public 32 40 13 11 4 0 0 72 15 852
2011 Does not provide services to public 32 41 15 7 3 1 1 74 11 2156

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 37 9 4 2 0 0 85 6 451
2018 Does not provide services to public 43 40 11 4 2 0 0 83 6 1309
2017 Provides services to public 46 40 8 4 2 0 0 86 6 623
2017 Does not provide services to public 44 38 10 5 1 0 0 83 7 1690
2011 Provides services to public 47 40 7 4 2 0 0 87 6 856
2011 Does not provide services to public 46 40 7 5 2 0 0 86 7 2155
2008 Provides services to public 49 40 6 3 2 0 0 89 4 924
2008 Does not provide services to public 50 38 6 4 2 0 0 88 6 2106

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 32 22 13 6 0 1 58 20 451
2018 Does not provide services to public 27 35 20 11 6 0 1 63 17 1311
2017 Provides services to public 22 39 23 9 7 0 1 61 16 625
2017 Does not provide services to public 27 41 18 8 4 0 1 69 12 1690
2011 Provides services to public 25 37 19 11 7 0 1 63 18 855
2011 Does not provide services to public 25 39 19 10 5 0 1 65 15 2159
2008 Provides services to public 20 31 25 15 8 0 1 51 23 924
2008 Does not provide services to public 21 38 22 12 7 0 1 59 19 2103

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 31 36 17 4 1 1 22 41 451
2018 Does not provide services to public 11 30 36 17 5 1 1 22 42 1306
2017 Provides services to public 10 30 34 15 8 1 2 24 41 624
2017 Does not provide services to public 9 26 39 16 7 0 2 23 36 1686
2011 Provides services to public 15 30 33 14 6 0 2 20 46 848
2011 Does not provide services to public 15 28 33 15 6 1 2 22 45 2153
2008 Provides services to public 8 27 35 20 7 0 2 28 36 920
2008 Does not provide services to public 8 24 37 20 8 0 3 29 33 2101

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 20 29 25 12 2 3 39 31 449
2018 Does not provide services to public 10 21 32 23 12 2 1 36 31 1302
2017 Provides services to public 10 20 26 25 14 2 3 41 32 621
2017 Does not provide services to public 8 19 30 24 13 2 4 39 29 1677
2011 Provides services to public 18 25 27 17 10 2 3 27 45 845
2011 Does not provide services to public 18 25 26 16 10 2 3 27 45 2152
2008 Provides services to public 7 17 31 28 13 2 3 43 25 921
2008 Does not provide services to public 7 15 27 28 17 2 5 47 24 2103

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 26 32 16 7 1 2 23 43 449
2018 Does not provide services to public 22 26 29 15 6 1 1 21 49 1300
2017 Provides services to public 21 26 29 14 7 1 3 22 49 624
2017 Does not provide services to public 17 27 28 15 7 2 4 23 47 1685
2011 Provides services to public 20 25 29 16 7 1 2 24 46 849
2011 Does not provide services to public 17 24 28 16 8 2 5 26 44 2149
2008 Provides services to public 17 25 30 16 8 1 3 25 44 920
2008 Does not provide services to public 13 21 29 20 11 1 4 34 36 2094

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 16 38 27 9 0 3 38 23 446
2018 Does not provide services to public 7 18 36 27 10 1 1 38 26 1304
2017 Provides services to public 7 16 36 27 11 1 2 40 23 622
2017 Does not provide services to public 6 13 35 28 13 1 3 43 20 1680
2011 Provides services to public 8 15 37 26 11 1 3 38 24 850
2011 Does not provide services to public 7 14 32 30 13 1 3 44 23 2153
2008 Provides services to public 6 18 33 30 11 0 2 42 24 918
2008 Does not provide services to public 5 12 35 30 14 1 4 46 18 2097

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 23 29 16 7 2 2 24 46 450
2018 Does not provide services to public 18 26 29 17 7 1 2 25 46 1308
2017 Provides services to public 16 26 28 16 10 2 3 27 43 623
2017 Does not provide services to public 11 22 30 21 11 1 4 34 35 1685
2011 Provides services to public 20 27 27 16 8 0 3 25 48 847
2011 Does not provide services to public 16 23 27 18 11 1 4 30 42 2158
2008 Provides services to public 13 26 30 19 10 1 3 29 40 919
2008 Does not provide services to public 10 22 28 21 14 1 4 36 34 2096

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 10 27 28 21 4 4 54 17 445
2018 Does not provide services to public 6 11 25 32 20 2 3 56 18 1296
2017 Provides services to public 5 11 22 33 21 3 5 59 17 621
2017 Does not provide services to public 3 8 20 33 25 4 7 65 13 1682
2011 Provides services to public 5 9 22 31 25 2 6 61 15 847
2011 Does not provide services to public 4 8 22 32 23 3 8 62 14 2150
2008 Provides services to public 4 10 23 34 20 2 6 60 15 917
2008 Does not provide services to public 4 9 23 30 23 3 7 60 15 2097

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 27 31 12 5 3 2 18 49 449
2018 Does not provide services to public 20 27 30 15 5 2 2 21 49 1307
2017 Provides services to public 19 29 33 9 5 1 2 15 51 625
2017 Does not provide services to public 16 26 30 14 7 2 4 23 46 1684
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 29 21 12 9 5 3 53 24 450
2018 Does not provide services to public 19 34 22 11 6 6 3 58 19 1308
2017 Provides services to public 17 32 21 9 12 6 3 54 23 623
2017 Does not provide services to public 25 31 18 10 6 5 5 62 18 1691

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 29 11 11 6 1 0 72 18 448
2018 Does not provide services to public 39 32 11 11 6 1 0 72 17 1306
2017 Provides services to public 37 34 12 10 7 1 0 71 17 624
2017 Does not provide services to public 42 32 10 8 5 0 1 75 14 1694

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 21 21 15 16 15 2 37 37 450
2018 Does not provide services to public 10 19 25 18 12 13 3 35 36 1308
2017 Provides services to public 8 19 19 19 14 20 1 35 41 625
2017 Does not provide services to public 10 20 20 18 11 18 3 39 36 1693

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 37 8 6 4 0 0 82 10 448
2018 Does not provide services to public 46 39 7 6 2 0 0 85 8 1311
2017 Provides services to public 42 41 9 4 4 0 0 83 8 623
2017 Does not provide services to public 46 39 7 5 2 0 0 85 8 1690

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 38 13 5 2 1 0 79 7 451
2018 Does not provide services to public 38 44 10 4 2 1 0 84 6 1310
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 36 11 13 6 1 0 70 19 452
2018 Does not provide services to public 35 36 13 11 5 0 0 71 16 1308
2017 Provides services to public 30 40 14 10 5 0 0 70 15 625
2017 Does not provide services to public 35 36 13 8 6 1 0 72 14 1693
2011 Provides services to public 33 33 14 11 9 0 0 66 20 854
2011 Does not provide services to public 34 35 13 10 6 0 0 70 17 2157
2008 Provides services to public 29 37 13 11 9 0 0 66 20 922
2008 Does not provide services to public 31 35 13 11 9 1 1 67 20 2106

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 29 12 9 6 1 0 72 16 452
2018 Does not provide services to public 47 28 13 7 3 2 1 77 10 1302
2017 Provides services to public 40 33 14 7 4 1 1 74 11 624
2017 Does not provide services to public 45 30 12 6 4 2 1 77 11 1694
2011 Provides services to public 41 31 13 7 7 1 0 72 15 853
2011 Does not provide services to public 42 31 12 8 5 1 0 74 13 2157
2008 Provides services to public 37 31 13 9 7 2 0 70 17 923
2008 Does not provide services to public 43 29 11 9 7 2 0 73 16 2106

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 32 13 9 6 0 0 72 16 450
2018 Does not provide services to public 41 33 12 10 4 0 0 74 14 1307
2017 Provides services to public 34 40 12 8 5 0 0 75 13 624
2017 Does not provide services to public 40 34 11 9 5 1 0 75 14 1692
2011 Provides services to public 36 33 12 12 7 0 0 69 19 850
2011 Does not provide services to public 37 34 12 10 7 0 0 71 17 2155
2008 Provides services to public 32 33 13 12 9 0 0 66 21 922
2008 Does not provide services to public 35 32 11 12 9 1 0 68 21 2106

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 24 13 6 7 2 0 74 13 448
2018 Does not provide services to public 51 28 12 5 4 1 0 80 8 1300
2017 Provides services to public 47 30 12 5 5 1 0 78 9 623
2017 Does not provide services to public 52 26 11 5 4 2 0 80 10 1693

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 27 11 8 10 1 0 71 18 450
2018 Does not provide services to public 46 29 13 8 4 0 0 75 12 1305
2017 Provides services to public 44 30 14 6 6 0 0 75 12 623
2017 Does not provide services to public 48 28 10 8 5 0 0 77 13 1694
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 35 14 8 9 0 8 67 18 74
2018 Does not provide services to public 21 36 17 11 6 3 7 63 18 290
2017 Provides services to public 26 45 17 8 2 1 2 73 10 106
2017 Does not provide services to public 25 34 18 10 5 3 5 64 17 320

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 27 17 9 5 6 0 66 15 451
2018 Does not provide services to public 27 35 17 9 3 8 0 67 14 1313
2017 Provides services to public 27 34 15 9 6 8 0 67 16 625
2017 Does not provide services to public 28 32 18 7 4 10 0 67 13 1693
2011 Provides services to public 21 31 20 10 11 7 1 56 23 848
2011 Does not provide services to public 20 28 21 11 11 10 1 53 24 2157

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 32 19 11 8 3 0 61 19 450
2018 Does not provide services to public 20 33 21 15 8 3 0 54 24 1311
2017 Provides services to public 23 35 19 11 9 3 0 60 20 621
2017 Does not provide services to public 21 34 21 12 8 4 0 57 21 1695
2011 Provides services to public 16 28 19 16 20 2 0 44 36 853
2011 Does not provide services to public 14 25 20 17 22 2 0 40 40 2158
2008 Provides services to public 21 33 18 16 11 1 0 54 28 922
2008 Does not provide services to public 22 32 17 13 13 3 0 56 26 2106

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 29 23 17 9 5 0 49 27 449
2018 Does not provide services to public 11 27 26 20 10 6 0 40 32 1310
2017 Provides services to public 12 30 26 14 11 6 0 46 27 624
2017 Does not provide services to public 13 29 24 17 9 8 0 46 28 1695
2011 Provides services to public 9 26 23 22 16 5 0 36 40 853
2011 Does not provide services to public 8 25 21 22 18 6 0 35 42 2156
2008 Provides services to public 10 33 21 20 11 6 0 46 33 922
2008 Does not provide services to public 12 32 19 19 12 7 0 46 33 2104

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 28 19 19 14 3 0 46 34 451
2018 Does not provide services to public 10 27 22 24 14 2 0 39 39 1313
2017 Provides services to public 11 35 23 18 11 2 0 47 29 623
2017 Does not provide services to public 12 32 21 19 12 4 0 46 32 1691
2011 Provides services to public 10 28 19 22 19 2 0 38 42 853
2011 Does not provide services to public 9 26 17 24 21 3 0 36 46 2157
2008 Provides services to public 12 35 18 19 13 3 0 48 33 923
2008 Does not provide services to public 13 34 16 21 12 3 0 49 34 2102
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 45 17 10 3 1 0 69 13 451
2018 Does not provide services to public 22 41 20 12 4 1 0 63 17 1303
2017 Provides services to public 18 45 18 13 6 0 0 63 19 624
2017 Does not provide services to public 19 41 21 13 6 1 0 60 19 1689
2011 Provides services to public 19 35 17 14 14 0 0 54 29 853
2011 Does not provide services to public 18 35 16 17 13 1 0 54 30 2160

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 33 13 12 8 2 0 65 21 450
2018 Does not provide services to public 25 34 18 14 5 3 1 62 20 1305
2017 Provides services to public 33 32 14 11 5 4 1 69 16 623
2017 Does not provide services to public 27 35 17 11 5 5 1 65 17 1688
2011 Provides services to public 33 31 13 10 8 4 1 67 19 853
2011 Does not provide services to public 27 30 16 12 7 6 2 62 20 2159
2008 Provides services to public 30 35 12 10 8 3 1 68 19 922
2008 Does not provide services to public 26 31 14 14 8 5 2 61 23 2105

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 31 24 11 3 2 0 62 14 452
2018 Does not provide services to public 22 37 28 9 3 2 0 60 12 1307

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 21 19 14 17 11 1 43 36 449
2018 Does not provide services to public 14 23 22 19 11 10 2 42 34 1307
2017 Provides services to public 11 19 21 15 18 15 2 36 39 625
2017 Does not provide services to public 12 21 22 15 12 15 3 40 33 1689
2011 Provides services to public 11 18 20 18 18 11 3 35 42 854
2011 Does not provide services to public 11 19 21 17 16 13 3 36 39 2157

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 30 19 20 15 2 0 45 35 451
2018 Does not provide services to public 14 30 22 20 12 2 0 45 33 1306
2017 Provides services to public 14 33 22 16 12 2 0 49 29 624
2017 Does not provide services to public 18 33 18 15 13 3 0 53 29 1690
2011 Provides services to public 14 27 18 19 19 2 0 43 39 855
2011 Does not provide services to public 15 31 19 18 15 2 0 47 33 2151
2008 Provides services to public 21 35 18 15 9 2 0 57 25 923
2008 Does not provide services to public 21 34 18 15 10 2 0 56 26 2103

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 23 19 19 20 3 0 40 41 452
2018 Does not provide services to public 15 23 16 21 22 1 1 39 45 1306
2017 Provides services to public 13 25 18 18 21 4 2 40 41 625
2017 Does not provide services to public 16 26 15 17 21 4 2 45 40 1691
2011 Provides services to public 14 21 15 20 26 2 2 37 48 853
2011 Does not provide services to public 12 21 17 18 27 2 2 35 47 2149
2008 Provides services to public 13 28 17 19 21 1 2 42 40 922
2008 Does not provide services to public 15 26 15 18 22 2 2 43 41 2101

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 35 24 12 5 2 0 57 18 450
2018 Does not provide services to public 18 40 23 10 5 3 0 61 15 1309
2017 Provides services to public 17 42 21 14 4 3 0 60 18 624
2017 Does not provide services to public 22 39 21 10 5 4 0 63 15 1694

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 35 16 5 2 3 0 76 8 447
2018 Does not provide services to public 33 37 19 5 2 4 0 73 8 1298
2017 Provides services to public 32 37 17 4 4 6 0 74 8 622
2017 Does not provide services to public 36 35 17 4 2 6 1 75 6 1688

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 38 12 6 2 1 0 80 8 447
2018 Does not provide services to public 37 42 14 4 1 1 0 80 6 1296
2017 Provides services to public 36 42 14 4 3 2 0 79 7 621
2017 Does not provide services to public 39 42 11 4 1 2 0 84 5 1690
2011 Provides services to public 31 39 15 8 5 2 0 72 13 855
2011 Does not provide services to public 32 39 16 6 4 3 0 73 10 2154

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 33 11 5 2 0 0 82 7 447
2018 Does not provide services to public 47 37 10 4 2 0 0 84 5 1290
2017 Provides services to public 44 39 10 4 3 0 0 83 7 624
2017 Does not provide services to public 47 39 7 4 2 0 0 86 6 1692
2011 Provides services to public 38 36 13 7 5 0 0 74 12 854
2011 Does not provide services to public 36 37 14 7 6 0 0 73 13 2155
2008 Provides services to public 36 39 12 8 5 0 0 75 13 924
2008 Does not provide services to public 39 38 11 8 3 1 0 77 11 2103

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 30 17 5 6 0 0 72 10 446
2018 Does not provide services to public 36 34 19 7 4 0 0 70 11 1296
2017 Provides services to public 38 35 14 9 4 0 0 73 13 623
2017 Does not provide services to public 37 35 15 8 4 0 0 72 12 1693
2011 Provides services to public 28 35 19 11 7 0 0 63 18 850
2011 Does not provide services to public 26 34 18 12 9 1 0 60 22 2160

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 36 16 7 4 0 0 72 12 446
2018 Does not provide services to public 32 37 19 9 3 0 0 69 12 1293
2017 Provides services to public 33 40 13 10 4 0 0 73 15 622
2017 Does not provide services to public 34 37 16 9 4 0 0 71 13 1694
2011 Provides services to public 24 37 15 15 9 0 0 61 24 850
2011 Does not provide services to public 23 34 18 15 9 1 0 57 25 2156
2008 Provides services to public 32 41 13 9 4 0 0 73 13 924
2008 Does not provide services to public 33 39 13 10 4 0 0 73 14 2104

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 27 16 8 6 3 0 70 14 449
2018 Does not provide services to public 35 27 20 10 6 2 1 63 17 1300
2017 Provides services to public 36 27 18 8 5 4 1 67 14 623
2017 Does not provide services to public 37 28 16 9 6 4 1 68 15 1694
2011 Provides services to public 31 28 17 9 9 4 1 63 19 851
2011 Does not provide services to public 30 28 16 11 9 5 1 61 22 2161
2008 Provides services to public 34 29 14 12 7 4 1 65 19 922
2008 Does not provide services to public 34 30 15 9 7 5 0 68 17 2102
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 13 58 29 452
2018 Does not provide services to public 17 54 29 1309
2017 Provides services to public 17 56 27 624
2017 Does not provide services to public 15 55 29 1692
2011 Provides services to public 17 52 31 856
2011 Does not provide services to public 16 50 33 2159

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 35 16 33 11 2 3 62
2018 Does not provide services to public 18 20 30 14 11 6 239
2017 Provides services to public 34 13 21 22 6 5 107
2017 Does not provide services to public 29 18 16 14 17 6 246
2011 Provides services to public 31 12 24 23 9999 9 145
2011 Does not provide services to public 21 10 27 22 9999 20 358
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 11 89 451
2018 Does not provide services to public 9 91 1311

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 53
2018 Does not provide services to public 52 115

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 64 53
2018 Does not provide services to public 52 115

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 53
2018 Does not provide services to public 4 115

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 53
2018 Does not provide services to public 0 115

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 56 52
2018 Does not provide services to public 32 115

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 52
2018 Does not provide services to public 30 115

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 52
2018 Does not provide services to public 43 115

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 52
2018 Does not provide services to public 35 115

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 52
2018 Does not provide services to public 35 115

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 52
2018 Does not provide services to public 44 115

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 52
2018 Does not provide services to public 29 115

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 52
2018 Does not provide services to public 0 115

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 52
2018 Does not provide services to public 10 115

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 52
2018 Does not provide services to public 12 115

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 52
2018 Does not provide services to public 45 115

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 52
2018 Does not provide services to public 20 115

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 52
2018 Does not provide services to public 13 115

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 66 53
2018 Does not provide services to public 51 114

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 53
2018 Does not provide services to public 26 114

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 53
2018 Does not provide services to public 18 114

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 53
2018 Does not provide services to public 19 114

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 53
2018 Does not provide services to public 4 114

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 53
2018 Does not provide services to public 30 114

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 50
2018 Does not provide services to public 10 110

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 50
2018 Does not provide services to public 26 110

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 50
2018 Does not provide services to public 6 110

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 50
2018 Does not provide services to public 5 110

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 50
2018 Does not provide services to public 34 110

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 50
2018 Does not provide services to public 13 110

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 57 50
2018 Does not provide services to public 53 110

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 50
2018 Does not provide services to public 49 110

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 50
2018 Does not provide services to public 11 110

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 15 21 6 7 29 6 49 19 451
2018 Does not provide services to public 14 15 22 5 4 32 8 48 15 1307
2017 Provides services to public 13 13 20 7 5 33 9 46 21 624
2017 Does not provide services to public 15 15 19 5 3 34 10 52 14 1694

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 27 22 7 6 11 1 61 15 451
2018 Does not provide services to public 24 29 24 7 3 12 1 61 11 1306
2017 Provides services to public 24 27 20 7 5 14 2 61 15 625
2017 Does not provide services to public 27 31 19 5 3 14 2 68 9 1692
2011 Provides services to public 29 32 18 7 6 8 0 67 13 852
2011 Does not provide services to public 29 33 19 5 3 11 1 69 10 2151
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 5 95 450
2018 Does not provide services to public 5 95 1310

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 23
2018 Does not provide services to public 26 59

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 77 23
2018 Does not provide services to public 70 59

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 23
2018 Does not provide services to public 0 59

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 23
2018 Does not provide services to public 15 59

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 23
2018 Does not provide services to public 15 59

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 23
2018 Does not provide services to public 22 59

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 23
2018 Does not provide services to public 18 59

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 23
2018 Does not provide services to public 40 59

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 23
2018 Does not provide services to public 0 59

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 23
2018 Does not provide services to public 0 59

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 23
2018 Does not provide services to public 57 59

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 22
2018 Does not provide services to public 28 57

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 22
2018 Does not provide services to public 47 57

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 22
2018 Does not provide services to public 0 57

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 22
2018 Does not provide services to public 56 57

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 16 23 3 4 32 6 52 10 450
2018 Does not provide services to public 15 14 24 3 2 35 7 50 8 1310
2017 Provides services to public 12 14 22 2 3 39 8 49 10 625
2017 Does not provide services to public 14 15 19 2 1 40 9 55 7 1690

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 26 24 4 2 13 1 64 8 452
2018 Does not provide services to public 26 28 24 4 2 15 1 65 7 1309
2017 Provides services to public 26 26 20 5 3 19 1 65 10 623
2017 Does not provide services to public 26 30 18 3 2 19 2 71 6 1691
2011 Provides services to public 33 34 17 4 2 10 0 75 6 856
2011 Does not provide services to public 34 34 17 2 1 12 0 77 4 2157
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 28 19 8 5 0 1 67 13 452
2018 Does not provide services to public 43 29 16 6 5 0 1 73 11 1310
2017 Provides services to public 40 29 16 8 5 0 3 71 13 625
2017 Does not provide services to public 43 31 13 7 4 1 1 76 11 1687

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 30 27 18 12 1 1 43 30 452
2018 Does not provide services to public 13 28 30 17 11 0 0 42 28 1313
2017 Provides services to public 15 25 28 19 12 0 0 41 31 625
2017 Does not provide services to public 17 30 28 16 9 0 1 47 25 1690

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 33 27 12 7 1 1 53 20 453
2018 Does not provide services to public 20 32 25 15 6 0 1 53 22 1307
2017 Provides services to public 18 31 27 15 6 0 2 50 22 624
2017 Does not provide services to public 25 33 22 13 6 0 2 59 19 1686

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 25 20 21 16 1 1 41 38 449
2018 Does not provide services to public 15 23 24 19 16 1 1 39 36 1306
2017 Provides services to public 17 25 22 20 14 1 2 42 35 624
2017 Does not provide services to public 18 26 23 18 12 1 1 46 30 1692

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 26 20 8 6 1 4 64 15 449
2018 Does not provide services to public 39 28 16 9 5 0 3 69 14 1309
2017 Provides services to public 30 29 18 10 7 1 6 63 18 624
2017 Does not provide services to public 39 31 15 7 4 1 5 74 11 1693

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 26 24 14 7 1 0 55 21 452
2018 Does not provide services to public 29 32 20 10 7 0 1 62 18 1311
2017 Provides services to public 28 29 24 12 6 0 0 58 18 623
2017 Does not provide services to public 31 34 20 10 5 0 1 65 15 1688

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 29 29 13 5 2 1 52 18 450
2018 Does not provide services to public 20 35 26 11 6 0 1 56 18 1305
2017 Provides services to public 22 30 26 14 6 1 1 53 21 623
2017 Does not provide services to public 25 34 22 12 6 1 1 60 17 1688

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 29 28 16 9 2 1 46 26 450
2018 Does not provide services to public 14 31 26 17 11 0 1 45 28 1301
2017 Provides services to public 15 30 26 18 10 0 1 45 28 621
2017 Does not provide services to public 17 31 27 16 8 0 1 49 24 1688

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 35 21 12 7 0 1 59 20 451
2018 Does not provide services to public 21 33 24 14 8 0 1 54 22 1302
2017 Provides services to public 21 32 24 13 8 0 1 54 22 623
2017 Does not provide services to public 25 33 22 11 7 0 1 59 19 1690

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 31 24 13 8 0 1 55 21 448
2018 Does not provide services to public 30 33 22 10 4 0 1 65 13 1299
2017 Provides services to public 25 29 23 14 7 0 1 56 21 622
2017 Does not provide services to public 32 33 20 9 4 1 1 66 13 1686

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 23 9 4 2 0 2 85 6 450
2018 Does not provide services to public 60 26 9 3 1 0 1 87 4 1301
2017 Provides services to public 62 21 9 3 2 0 3 85 5 625
2017 Does not provide services to public 62 25 8 2 1 0 2 88 3 1695

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 76 11 4 1 1 1 7 93 2 450
2018 Does not provide services to public 78 12 3 1 1 1 3 94 2 1301

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 73 10 6 3 3 1 4 88 6 450
2018 Does not provide services to public 75 11 6 2 2 2 2 91 4 1301
2017 Provides services to public 76 10 5 3 2 0 3 90 6 625
2017 Does not provide services to public 79 9 4 2 2 1 2 92 4 1692

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 27 10 4 2 0 1 83 6 450
2018 Does not provide services to public 53 30 10 3 2 0 1 85 5 1312
2017 Provides services to public 50 29 11 5 2 0 2 82 7 624
2017 Does not provide services to public 57 29 8 2 1 0 1 88 4 1690

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 21 11 8 5 0 1 75 14 450
2018 Does not provide services to public 55 23 12 5 4 0 1 79 9 1309
2017 Provides services to public 56 21 12 5 4 0 2 79 9 623
2017 Does not provide services to public 61 21 9 5 3 0 1 83 8 1693

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 11 6 1 1 0 33 88 3 447
2018 Does not provide services to public 54 15 5 2 1 0 23 90 3 1302
2017 Provides services to public 49 11 5 1 0 0 33 90 2 624
2017 Does not provide services to public 57 13 5 1 0 0 24 92 2 1689

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 27 9 1 1 1 5 88 2 449
2018 Does not provide services to public 72 16 5 1 0 0 5 93 2 1306
2017 Provides services to public 60 21 10 2 0 1 6 87 2 623
2017 Does not provide services to public 72 15 4 1 1 1 7 94 2 1687

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 26 11 3 4 0 2 81 7 449
2018 Does not provide services to public 57 22 10 5 5 0 1 81 9 1312
2017 Provides services to public 56 25 8 3 4 1 3 85 7 625
2017 Does not provide services to public 51 24 11 5 5 1 2 78 11 1694

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 28 10 3 2 0 3 85 4 450
2018 Does not provide services to public 55 29 10 3 1 0 2 86 4 1309
2017 Provides services to public 56 27 10 2 1 0 3 87 3 622
2017 Does not provide services to public 56 28 10 2 1 0 3 86 4 1692

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 32 38 15 4 0 0 43 19 453
2018 Does not provide services to public 11 34 37 14 3 0 0 46 17 1314
2017 Provides services to public 9 29 36 18 7 0 0 39 25 625
2017 Does not provide services to public 10 33 39 13 5 0 0 43 18 1694

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 21 41 20 11 0 0 31 28 443
2018 Does not provide services to public 6 18 40 26 9 0 0 35 24 1302
2017 Provides services to public 8 20 39 23 10 0 1 33 28 624
2017 Does not provide services to public 5 17 41 26 11 0 0 37 22 1685

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 25 27 17 13 7 0 39 32 452
2018 Does not provide services to public 10 30 27 19 8 5 1 42 28 1310
2017 Provides services to public 10 26 24 19 13 9 0 39 35 623
2017 Does not provide services to public 10 29 25 16 9 10 1 44 28 1694

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 30 22 17 9 4 0 51 26 453
2018 Does not provide services to public 18 34 24 14 7 2 0 54 22 1308
2017 Provides services to public 16 35 19 18 9 3 0 53 28 623
2017 Does not provide services to public 18 38 20 13 7 4 0 59 20 1690
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 66 16 5 2 1 9 1 74 26 451
2018 Does not provide services to public 68 17 5 2 1 5 1 73 27 1313
2017 Provides services to public 68 15 5 1 1 8 2 75 25 624
2017 Does not provide services to public 66 16 5 1 1 9 1 74 26 1694

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 113
2018 Does not provide services to public 11 333
2017 Provides services to public 15 133
2017 Does not provide services to public 8 377

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 113
2018 Does not provide services to public 14 333
2017 Provides services to public 9 133
2017 Does not provide services to public 19 377

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 113
2018 Does not provide services to public 13 333
2017 Provides services to public 11 133
2017 Does not provide services to public 10 377

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 113
2018 Does not provide services to public 25 333
2017 Provides services to public 25 133
2017 Does not provide services to public 25 377

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 113
2018 Does not provide services to public 7 333
2017 Provides services to public 5 133
2017 Does not provide services to public 4 377

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 113
2018 Does not provide services to public 23 333

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 113
2018 Does not provide services to public 37 333
2017 Provides services to public 57 133
2017 Does not provide services to public 52 377

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 16 51 14 5 3 11 104
2018 Does not provide services to public 12 56 21 4 2 4 321
2017 Provides services to public 25 55 12 3 1 4 138
2017 Does not provide services to public 21 60 9 6 1 3 384

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 59 41 108
2018 Does not provide services to public 64 36 331

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 23 21 14 10 2 11 49 27 113
2018 Does not provide services to public 18 29 16 12 14 1 10 53 29 330
2017 Provides services to public 14 28 16 13 7 4 18 54 25 141
2017 Does not provide services to public 16 27 19 9 6 4 19 56 20 395

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 17 22 15 12 1 21 37 35 113
2018 Does not provide services to public 10 17 19 13 16 4 20 36 38 333
2017 Provides services to public 9 16 20 10 8 6 31 41 28 141
2017 Does not provide services to public 9 20 18 10 6 8 29 46 26 395

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 67 7 5 3 2 3 13 88 7 450
2018 Does not provide services to public 68 9 5 2 2 1 12 88 6 1313
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