2018 Public Service Employee Survey Results for National Research Council Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 38 16 9 8 1 0 66 17 50
2018 Non-shift worker 24 44 12 13 5 0 1 69 19 1721
2017 Shift worker 29 38 12 14 7 0 0 67 21 86
2017 Non-shift worker 27 41 13 13 6 0 0 68 18 2231
2011 Shift worker 18 40 19 13 10 1 1 59 23 153
2011 Non-shift worker 25 37 16 13 7 0 2 63 21 2852
2008 Shift worker 29 37 15 11 6 0 2 68 17 108
2008 Non-shift worker 27 41 14 11 4 0 2 70 16 2921

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 37 16 0 0 0 0 84 0 50
2018 Non-shift worker 50 38 7 4 1 0 0 88 6 1716
2017 Shift worker 46 39 7 6 2 0 0 84 9 85
2017 Non-shift worker 50 37 7 4 2 0 0 87 6 2230
2011 Shift worker 44 41 8 7 1 0 0 85 7 152
2011 Non-shift worker 53 34 7 4 2 0 0 88 6 2854
2008 Shift worker 49 39 8 3 1 0 0 88 4 108
2008 Non-shift worker 52 36 6 4 2 0 0 88 6 2921

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 43 4 0 0 0 0 96 0 50
2018 Non-shift worker 54 35 6 4 1 0 0 89 5 1710
2017 Shift worker 46 37 9 8 0 0 0 83 8 85
2017 Non-shift worker 56 34 5 4 2 0 0 90 5 2229
2011 Shift worker 48 44 5 3 0 0 0 91 3 153
2011 Non-shift worker 60 32 4 3 1 0 0 92 4 2850
2008 Shift worker 53 34 7 6 0 0 0 87 6 108
2008 Non-shift worker 56 35 4 3 1 0 0 91 5 2922

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 35 11 10 2 0 2 77 12 50
2018 Non-shift worker 41 34 13 7 4 0 1 76 11 1715
2017 Shift worker 34 35 13 12 3 1 2 71 15 85
2017 Non-shift worker 42 33 13 8 3 1 0 76 11 2225
2011 Shift worker 30 42 15 7 3 2 3 75 10 153
2011 Non-shift worker 40 36 11 8 5 0 1 76 13 2852

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 48 13 0 2 0 0 85 2 50
2018 Non-shift worker 38 42 10 7 3 0 0 80 10 1717
2017 Shift worker 39 43 10 8 1 0 0 81 9 86
2017 Non-shift worker 36 46 10 6 3 0 0 82 9 2231
2011 Shift worker 39 42 10 7 2 0 0 81 9 153
2011 Non-shift worker 39 41 9 7 4 0 0 81 10 2855
2008 Shift worker 44 39 9 6 3 0 0 83 9 108
2008 Non-shift worker 42 42 8 5 3 0 0 83 8 2914

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 23 25 15 8 0 0 52 23 50
2018 Non-shift worker 21 34 21 15 9 0 0 56 23 1720
2017 Shift worker 29 30 19 15 3 2 1 61 19 86
2017 Non-shift worker 23 37 17 15 8 0 0 60 23 2232
2011 Shift worker 19 36 21 16 8 0 0 55 24 153
2011 Non-shift worker 19 39 16 16 10 0 0 58 26 2862

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 45 2 9 4 0 0 86 12 49
2018 Non-shift worker 25 42 16 12 5 0 0 67 17 1722
2017 Shift worker 28 46 13 8 5 0 0 75 13 85
2017 Non-shift worker 25 46 14 12 4 0 0 71 15 2231

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 49 6 4 0 0 0 90 4 51
2018 Non-shift worker 40 42 11 6 2 0 0 82 7 1721
2017 Shift worker 33 50 10 3 3 0 0 83 7 86
2017 Non-shift worker 36 43 11 6 3 0 0 80 9 2233
2011 Shift worker 30 47 10 6 6 1 0 77 13 153
2011 Non-shift worker 38 41 11 6 4 1 0 79 10 2863
2008 Shift worker 43 36 11 5 3 1 0 80 9 108
2008 Non-shift worker 47 38 8 4 2 1 0 85 7 2922

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 44 14 8 2 0 0 76 10 51
2018 Non-shift worker 29 39 15 11 6 0 0 68 17 1713
2017 Shift worker 26 51 10 7 6 0 0 77 12 86
2017 Non-shift worker 28 42 15 9 6 0 0 70 15 2233

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 30 8 0 2 0 0 90 2 51
2018 Non-shift worker 55 34 7 3 1 0 0 89 4 1708
2017 Shift worker 51 43 3 1 1 0 0 94 2 86
2017 Non-shift worker 56 34 7 2 1 0 0 90 3 2228
2011 Shift worker 55 36 6 3 0 0 0 92 3 153
2011 Non-shift worker 65 27 5 2 1 0 0 92 3 2850

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 42 13 10 4 0 0 72 14 51
2018 Non-shift worker 29 41 13 11 6 0 0 70 17 1715
2017 Shift worker 23 45 18 8 4 0 2 69 12 86
2017 Non-shift worker 30 43 12 10 4 0 0 73 14 2226
2011 Shift worker 25 47 12 11 4 0 0 72 16 153
2011 Non-shift worker 31 39 12 11 7 0 0 70 18 2852

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 37 14 6 6 0 0 74 12 51
2018 Non-shift worker 35 36 14 11 4 0 0 71 15 1709
2017 Shift worker 31 48 10 5 6 0 0 79 11 86
2017 Non-shift worker 37 36 14 8 4 0 0 74 13 2224

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 33 21 9 6 0 0 64 15 51
2018 Non-shift worker 24 39 17 14 5 0 1 64 19 1714
2017 Shift worker 27 47 15 7 3 0 1 75 10 86
2017 Non-shift worker 29 39 16 10 5 0 1 68 16 2227
2011 Shift worker 24 48 14 8 4 0 1 73 12 152
2011 Non-shift worker 32 40 14 8 4 1 1 74 12 2855

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 53 2 2 0 0 0 96 2 51
2018 Non-shift worker 44 39 11 4 2 0 0 83 6 1720
2017 Shift worker 50 38 8 5 0 0 0 87 5 86
2017 Non-shift worker 44 39 10 5 2 0 0 83 7 2227
2011 Shift worker 43 45 7 6 0 0 0 88 6 153
2011 Non-shift worker 46 40 7 5 2 0 0 86 7 2856
2008 Shift worker 46 42 8 4 0 0 0 88 4 108
2008 Non-shift worker 50 38 6 4 2 0 0 88 5 2923

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 37 15 9 2 0 0 75 11 51
2018 Non-shift worker 26 34 21 12 6 0 1 61 18 1722
2017 Shift worker 33 40 20 2 3 0 1 74 6 86
2017 Non-shift worker 25 41 20 9 5 0 1 67 14 2229
2011 Shift worker 28 36 23 8 4 0 1 65 12 151
2011 Non-shift worker 25 39 19 10 6 0 1 65 16 2861
2008 Shift worker 29 31 24 12 4 0 0 60 16 108
2008 Non-shift worker 20 36 23 13 7 0 1 57 20 2920

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 21 34 23 4 2 2 28 36 51
2018 Non-shift worker 11 30 36 17 4 1 1 22 42 1717
2017 Shift worker 7 26 37 15 10 0 5 27 34 85
2017 Non-shift worker 10 27 38 15 7 0 2 23 38 2225
2011 Shift worker 16 29 32 12 7 0 3 20 47 153
2011 Non-shift worker 15 29 33 15 6 1 2 21 45 2847
2008 Shift worker 11 29 28 20 8 1 3 29 42 107
2008 Non-shift worker 8 25 37 20 8 0 3 29 33 2915

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 24 29 22 16 2 4 41 29 51
2018 Non-shift worker 10 20 31 24 12 2 1 37 31 1711
2017 Shift worker 8 15 22 25 14 5 11 47 27 83
2017 Non-shift worker 9 20 29 24 13 2 3 39 30 2215
2011 Shift worker 19 23 22 16 11 3 5 30 46 152
2011 Non-shift worker 18 25 26 16 10 2 3 27 45 2844
2008 Shift worker 5 20 27 26 16 3 3 45 26 108
2008 Non-shift worker 7 16 28 28 16 2 4 46 24 2917

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 38 15 14 7 0 3 22 63 51
2018 Non-shift worker 20 26 30 15 6 1 1 22 47 1709
2017 Shift worker 21 25 22 13 7 5 8 23 53 85
2017 Non-shift worker 18 27 28 15 7 2 3 23 47 2224
2011 Shift worker 22 27 28 10 8 1 5 19 52 153
2011 Non-shift worker 17 24 28 17 8 2 4 26 44 2843
2008 Shift worker 17 24 22 19 13 1 4 34 43 106
2008 Non-shift worker 14 22 29 19 10 1 4 31 38 2909

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 19 30 27 12 3 3 41 26 50
2018 Non-shift worker 7 18 37 27 10 1 2 38 25 1711
2017 Shift worker 8 18 24 26 16 4 6 45 29 83
2017 Non-shift worker 6 14 36 28 12 1 3 42 21 2219
2011 Shift worker 10 19 31 24 9 1 5 36 31 153
2011 Non-shift worker 7 14 34 29 12 1 3 42 23 2849
2008 Shift worker 9 25 29 17 16 0 4 35 35 106
2008 Non-shift worker 5 13 34 30 13 0 3 45 19 2910

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 21 30 21 10 2 2 32 37 50
2018 Non-shift worker 19 26 29 17 7 1 2 24 46 1719
2017 Shift worker 13 19 21 20 16 1 10 41 35 83
2017 Non-shift worker 13 23 30 19 11 1 4 31 38 2225
2011 Shift worker 17 21 27 16 10 1 7 29 42 153
2011 Non-shift worker 17 24 27 17 10 1 3 28 43 2850
2008 Shift worker 9 22 23 25 14 1 6 42 33 108
2008 Non-shift worker 11 23 29 20 13 1 4 34 35 2908

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 7 20 33 19 13 5 63 13 51
2018 Non-shift worker 6 11 26 31 21 3 3 55 18 1700
2017 Shift worker 3 6 11 28 35 4 13 76 12 83
2017 Non-shift worker 3 9 21 33 23 4 7 63 14 2220
2011 Shift worker 5 6 26 26 22 3 12 56 14 152
2011 Non-shift worker 4 8 22 32 23 3 7 62 14 2844
2008 Shift worker 5 11 21 28 24 5 8 58 18 107
2008 Non-shift worker 4 10 23 32 22 2 7 60 15 2908

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 26 25 15 12 10 2 31 40 51
2018 Non-shift worker 20 27 30 14 5 2 2 20 49 1716
2017 Shift worker 13 26 23 18 8 3 9 30 44 84
2017 Non-shift worker 18 27 31 12 7 2 4 20 47 2225
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 23 26 11 6 13 0 51 18 51
2018 Non-shift worker 19 33 22 12 7 5 3 56 20 1718
2017 Shift worker 13 38 19 9 5 6 9 60 17 86
2017 Non-shift worker 23 31 19 10 8 6 4 60 19 2228

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 30 13 12 2 2 0 73 14 51
2018 Non-shift worker 39 32 11 11 6 1 0 72 17 1713
2017 Shift worker 30 44 13 7 6 0 0 74 13 86
2017 Non-shift worker 41 32 11 9 6 1 1 74 15 2232

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 12 28 9 14 21 2 33 31 51
2018 Non-shift worker 10 20 24 18 13 13 3 36 36 1718
2017 Shift worker 5 17 22 22 7 20 7 31 40 86
2017 Non-shift worker 10 20 20 18 12 19 2 38 38 2232

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 53 5 5 2 0 0 89 6 50
2018 Non-shift worker 46 38 7 6 2 0 0 84 9 1720
2017 Shift worker 36 45 10 6 4 0 0 81 9 86
2017 Non-shift worker 45 39 7 5 2 0 0 85 8 2227

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 39 15 0 2 8 2 82 2 51
2018 Non-shift worker 39 43 11 4 2 1 0 83 6 1721
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 40 8 9 6 0 0 77 15 51
2018 Non-shift worker 35 36 13 11 5 0 0 71 17 1720
2017 Shift worker 36 36 22 2 3 0 0 72 6 86
2017 Non-shift worker 34 37 13 9 6 0 0 72 15 2232
2011 Shift worker 31 35 14 12 6 0 1 67 19 153
2011 Non-shift worker 34 35 14 10 7 0 0 69 18 2857
2008 Shift worker 33 34 18 5 8 0 1 68 14 108
2008 Non-shift worker 31 35 13 11 9 1 0 67 20 2921

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 26 18 8 4 0 0 70 12 51
2018 Non-shift worker 46 29 12 7 4 1 0 76 12 1714
2017 Shift worker 37 40 17 1 2 2 0 79 4 86
2017 Non-shift worker 44 31 12 7 4 2 1 76 11 2232
2011 Shift worker 35 36 14 6 6 1 1 73 12 153
2011 Non-shift worker 42 31 12 8 6 1 0 74 14 2856
2008 Shift worker 36 36 11 10 6 1 1 73 16 108
2008 Non-shift worker 41 29 11 9 7 2 0 72 17 2922

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 26 14 16 4 0 2 66 21 51
2018 Non-shift worker 41 32 12 9 5 0 0 73 14 1717
2017 Shift worker 40 39 13 5 3 0 0 79 8 85
2017 Non-shift worker 38 36 11 9 5 1 0 75 14 2231
2011 Shift worker 32 39 13 8 6 0 2 73 14 153
2011 Non-shift worker 36 33 12 11 7 0 0 70 18 2851
2008 Shift worker 35 31 16 9 8 0 1 67 17 108
2008 Non-shift worker 34 33 11 12 9 0 0 67 21 2921

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 24 10 9 4 8 0 75 14 50
2018 Non-shift worker 51 27 12 5 4 1 0 78 9 1709
2017 Shift worker 43 35 13 6 2 0 0 79 9 86
2017 Non-shift worker 51 27 11 5 4 2 0 79 10 2230

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 34 3 10 6 8 0 79 17 50
2018 Non-shift worker 46 28 12 8 6 0 0 74 13 1716
2017 Shift worker 42 31 17 6 5 0 0 73 10 86
2017 Non-shift worker 47 29 10 8 5 0 0 77 13 2230
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Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 31 12 0 6 20 1 77 8 50
2018 Non-shift worker 29 33 17 9 4 7 0 67 14 1724
2017 Shift worker 26 39 12 8 3 11 0 73 13 86
2017 Non-shift worker 27 32 18 8 5 10 0 67 14 2232
2011 Shift worker 18 27 20 7 10 16 1 55 21 151
2011 Non-shift worker 20 29 20 11 11 9 1 54 24 2853

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 21 15 11 6 14 1 62 21 50
2018 Non-shift worker 22 33 21 14 8 2 0 56 23 1721
2017 Shift worker 25 29 28 8 7 2 1 56 15 86
2017 Non-shift worker 21 34 20 12 8 3 0 58 21 2230
2011 Shift worker 15 25 22 15 19 4 0 41 36 152
2011 Non-shift worker 15 26 19 17 21 2 0 41 39 2858
2008 Shift worker 22 37 20 10 9 2 1 60 20 108
2008 Non-shift worker 22 32 17 14 12 2 0 55 27 2921

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 26 17 11 9 20 1 54 25 50
2018 Non-shift worker 13 27 26 19 10 5 0 42 31 1719
2017 Shift worker 16 27 30 16 3 7 0 47 21 86
2017 Non-shift worker 13 29 24 16 10 7 0 46 28 2233
2011 Shift worker 6 22 28 20 14 8 1 31 38 152
2011 Non-shift worker 8 25 21 22 17 6 0 36 42 2855
2008 Shift worker 12 33 25 12 8 9 1 50 22 108
2008 Non-shift worker 11 32 19 20 11 6 0 46 33 2919

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 23 16 19 4 15 1 53 27 50
2018 Non-shift worker 12 28 21 23 14 2 0 40 38 1722
2017 Shift worker 20 36 22 14 3 5 0 59 19 85
2017 Non-shift worker 12 33 22 19 12 3 0 46 32 2229
2011 Shift worker 10 28 24 23 12 3 1 40 35 151
2011 Non-shift worker 9 26 18 23 21 2 0 37 45 2857
2008 Shift worker 17 31 24 12 11 3 1 50 24 108
2008 Non-shift worker 13 34 16 21 12 3 0 49 34 2918
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 27 33 9 2 0 0 56 11 51
2018 Non-shift worker 22 43 19 12 4 1 0 65 16 1714
2017 Shift worker 22 43 23 9 2 1 0 66 11 86
2017 Non-shift worker 18 42 20 13 6 1 0 61 19 2227
2011 Shift worker 17 39 20 15 9 1 0 56 24 153
2011 Non-shift worker 18 35 16 16 13 1 0 54 30 2859

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 54 6 2 10 0 3 81 13 50
2018 Non-shift worker 26 34 17 14 6 3 1 62 20 1715
2017 Shift worker 23 36 14 15 8 3 0 62 24 86
2017 Non-shift worker 29 34 16 11 5 5 1 66 17 2225
2011 Shift worker 17 34 18 9 14 7 1 56 24 152
2011 Non-shift worker 29 30 15 11 7 5 2 64 20 2859
2008 Shift worker 19 38 16 14 7 5 1 60 22 107
2008 Non-shift worker 27 32 14 12 8 4 2 63 22 2921

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 38 27 0 2 0 0 71 2 51
2018 Non-shift worker 24 36 26 10 3 2 0 60 13 1718

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 27 19 12 4 15 3 58 19 50
2018 Non-shift worker 15 22 21 18 13 10 2 41 35 1716
2017 Shift worker 14 26 23 15 8 8 5 47 26 86
2017 Non-shift worker 12 20 22 15 14 16 3 39 35 2228
2011 Shift worker 9 14 24 14 13 18 7 31 36 151
2011 Non-shift worker 11 19 20 17 17 13 3 36 40 2859

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 18 31 13 10 8 0 42 25 50
2018 Non-shift worker 14 30 21 20 13 2 0 45 34 1718
2017 Shift worker 16 33 20 20 8 4 0 50 29 85
2017 Non-shift worker 17 33 19 15 13 3 0 52 29 2229
2011 Shift worker 12 23 24 21 16 2 2 37 38 153
2011 Non-shift worker 15 30 18 18 16 2 0 46 35 2852
2008 Shift worker 22 31 29 11 7 1 0 54 18 108
2008 Non-shift worker 21 35 17 15 10 2 0 57 26 2919

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 17 23 12 17 10 3 40 34 51
2018 Non-shift worker 15 23 16 21 22 1 1 39 44 1718
2017 Shift worker 12 29 23 14 18 3 1 43 33 86
2017 Non-shift worker 15 26 15 17 21 4 2 44 40 2230
2011 Shift worker 10 20 20 22 22 2 5 31 48 153
2011 Non-shift worker 13 21 16 18 27 2 2 36 48 2848
2008 Shift worker 13 26 25 14 17 1 5 41 33 107
2008 Non-shift worker 14 27 15 18 22 2 2 43 41 2917

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 36 20 5 6 10 0 66 12 51
2018 Non-shift worker 19 39 23 10 5 3 0 60 16 1719
2017 Shift worker 21 38 18 15 4 3 0 61 20 86
2017 Non-shift worker 20 39 21 11 5 4 0 62 16 2232

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 52 16 2 0 1 0 82 2 50
2018 Non-shift worker 34 36 18 5 2 4 0 73 8 1705
2017 Shift worker 31 40 17 6 2 5 0 74 8 86
2017 Non-shift worker 35 35 17 4 3 6 1 75 7 2225

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 56 7 0 2 1 0 91 2 50
2018 Non-shift worker 38 41 13 5 1 1 0 80 6 1703
2017 Shift worker 31 55 8 1 4 1 0 87 5 86
2017 Non-shift worker 39 42 12 4 2 2 0 82 6 2225
2011 Shift worker 25 46 17 6 5 1 1 71 12 152
2011 Non-shift worker 32 39 16 6 4 3 0 73 11 2855

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 47 5 2 2 0 0 91 4 50
2018 Non-shift worker 48 35 11 4 2 0 0 83 6 1698
2017 Shift worker 44 44 4 1 4 2 0 90 6 86
2017 Non-shift worker 46 39 8 4 2 0 0 85 7 2230
2011 Shift worker 32 37 20 5 5 1 0 70 9 152
2011 Non-shift worker 37 36 13 7 6 0 0 74 13 2855
2008 Shift worker 35 47 8 4 4 1 0 84 8 107
2008 Non-shift worker 38 38 12 8 4 0 0 76 12 2921

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 45 8 0 2 0 0 91 2 47
2018 Non-shift worker 38 33 19 7 4 0 0 70 11 1705
2017 Shift worker 36 41 14 6 3 0 0 77 9 86
2017 Non-shift worker 37 35 15 8 4 0 0 72 13 2230
2011 Shift worker 28 33 24 10 5 0 0 61 14 151
2011 Non-shift worker 26 34 18 12 9 1 0 61 21 2858

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 49 16 2 0 0 0 83 2 50
2018 Non-shift worker 33 36 18 9 4 0 0 69 13 1700
2017 Shift worker 33 39 21 7 1 0 0 72 8 86
2017 Non-shift worker 33 37 15 10 4 0 0 71 14 2230
2011 Shift worker 24 31 24 15 6 0 0 54 22 150
2011 Non-shift worker 23 35 16 15 10 1 0 59 25 2855
2008 Shift worker 35 39 18 3 4 0 0 75 7 108
2008 Non-shift worker 33 40 13 10 4 0 0 73 14 2921

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 24 11 7 4 11 2 75 12 50
2018 Non-shift worker 36 27 19 10 6 2 0 64 16 1710
2017 Shift worker 31 36 17 4 6 2 3 70 11 86
2017 Non-shift worker 37 27 16 9 6 4 1 68 15 2231
2011 Shift worker 23 28 17 14 10 9 0 56 26 151
2011 Non-shift worker 31 28 16 11 9 4 1 62 21 2859
2008 Shift worker 39 29 13 9 6 3 1 71 16 108
2008 Non-shift worker 34 30 15 10 7 4 1 67 18 2917
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 11 57 32 51
2018 Non-shift worker 16 55 29 1721
2017 Shift worker 11 58 30 86
2017 Non-shift worker 16 55 29 2231
2011 Shift worker 18 49 33 153
2011 Non-shift worker 16 51 33 2861
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 23 20 0 3 34 13 56 6 50
2018 Non-shift worker 15 15 21 6 4 31 7 49 17 1718
2017 Shift worker 15 10 23 9 3 26 13 41 21 86
2017 Non-shift worker 14 15 19 5 4 34 9 51 16 2232

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 35 27 0 4 9 1 65 5 49
2018 Non-shift worker 25 28 23 7 4 12 1 61 12 1718
2017 Shift worker 21 31 25 4 2 14 2 62 8 86
2017 Non-shift worker 26 30 19 6 3 14 2 66 11 2231
2011 Shift worker 24 37 22 4 3 10 1 68 8 152
2011 Non-shift worker 29 32 19 6 4 10 0 68 11 2850
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 19 16 0 3 40 14 60 7 51
2018 Non-shift worker 15 14 24 3 2 34 7 50 8 1719
2017 Shift worker 12 14 27 1 3 31 12 45 7 86
2017 Non-shift worker 13 14 20 2 2 40 8 54 8 2229

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 36 20 0 2 14 1 74 3 51
2018 Non-shift worker 26 28 24 4 2 15 1 64 7 1719
2017 Shift worker 23 33 20 2 3 16 3 69 7 86
2017 Non-shift worker 26 29 19 3 2 19 2 69 7 2228
2011 Shift worker 25 43 16 1 1 13 1 79 3 151
2011 Non-shift worker 34 33 17 3 2 11 0 76 5 2861
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 31 12 11 13 0 2 63 25 51
2018 Non-shift worker 42 29 17 7 4 0 1 72 11 1721
2017 Shift worker 43 26 18 4 3 1 3 73 8 86
2017 Non-shift worker 42 31 14 7 4 1 2 75 11 2226

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 36 27 14 6 0 2 52 21 51
2018 Non-shift worker 13 28 29 17 11 1 0 42 29 1724
2017 Shift worker 20 29 28 14 9 0 0 49 23 85
2017 Non-shift worker 16 29 28 17 10 0 1 45 27 2230

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 32 22 12 6 2 2 58 19 51
2018 Non-shift worker 20 32 25 14 7 1 1 53 21 1719
2017 Shift worker 25 31 23 13 7 0 1 57 20 85
2017 Non-shift worker 23 33 23 13 6 0 2 57 19 2225

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 20 23 15 12 10 2 43 31 51
2018 Non-shift worker 15 24 23 20 16 1 1 39 37 1714
2017 Shift worker 26 17 30 16 9 1 1 45 25 86
2017 Non-shift worker 18 26 23 19 13 1 1 45 32 2230

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 27 10 9 2 12 4 76 12 50
2018 Non-shift worker 38 27 17 8 5 0 3 68 14 1718
2017 Shift worker 36 29 15 8 6 1 5 70 14 86
2017 Non-shift worker 37 30 16 7 4 1 5 71 12 2231

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 31 22 10 2 1 2 66 12 51
2018 Non-shift worker 28 31 21 11 8 1 1 60 19 1722
2017 Shift worker 35 26 21 12 5 0 1 62 17 85
2017 Non-shift worker 30 33 21 10 5 0 1 63 16 2226

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 27 25 4 6 11 3 59 11 50
2018 Non-shift worker 21 34 27 12 6 0 1 55 18 1715
2017 Shift worker 30 42 15 11 2 0 1 72 13 85
2017 Non-shift worker 24 33 23 12 6 1 1 58 19 2226

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 29 30 8 4 3 3 55 13 50
2018 Non-shift worker 14 31 27 17 10 1 1 45 28 1712
2017 Shift worker 26 32 19 15 8 0 0 58 23 85
2017 Non-shift worker 16 31 27 17 8 0 1 47 26 2224

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 47 10 8 6 3 2 75 14 50
2018 Non-shift worker 22 33 24 14 8 0 1 55 21 1714
2017 Shift worker 28 31 26 5 8 0 1 61 13 85
2017 Non-shift worker 24 33 23 12 7 0 1 57 20 2228

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 28 35 6 0 1 4 58 6 50
2018 Non-shift worker 29 33 22 11 5 0 1 63 16 1708
2017 Shift worker 38 26 19 10 6 0 1 64 16 85
2017 Non-shift worker 30 32 21 10 4 1 1 63 15 2223

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 25 8 4 0 3 2 88 4 50
2018 Non-shift worker 60 25 9 3 1 0 2 87 4 1711
2017 Shift worker 56 26 9 6 1 1 1 84 7 86
2017 Non-shift worker 62 23 9 2 1 0 2 88 3 2234

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 66 11 9 2 2 3 7 86 4 50
2018 Non-shift worker 78 12 3 1 1 1 4 94 2 1710

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 83 5 0 0 4 3 6 96 4 50
2018 Non-shift worker 75 11 6 2 2 1 3 90 4 1711
2017 Shift worker 72 14 6 1 5 0 2 87 6 85
2017 Non-shift worker 79 10 4 2 2 1 2 91 4 2232

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 59 17 16 2 2 1 4 80 3 51
2018 Non-shift worker 54 30 10 4 2 0 1 84 6 1722
2017 Shift worker 44 33 10 6 3 2 1 80 10 86
2017 Non-shift worker 56 29 9 3 1 0 2 86 4 2228

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 21 9 4 6 1 4 80 10 51
2018 Non-shift worker 55 22 11 6 4 0 1 78 10 1719
2017 Shift worker 58 22 12 1 5 0 2 81 6 86
2017 Non-shift worker 59 21 9 5 4 0 1 82 9 2230

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 65 1 8 0 0 1 26 90 0 51
2018 Non-shift worker 52 15 5 2 1 0 25 90 3 1709
2017 Shift worker 57 7 3 0 0 1 32 95 0 84
2017 Non-shift worker 55 12 5 1 0 0 26 91 2 2229

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 16 2 2 0 1 11 96 2 51
2018 Non-shift worker 68 19 7 1 1 0 5 91 2 1716
2017 Shift worker 71 11 6 0 1 1 9 92 1 85
2017 Non-shift worker 69 17 6 2 0 1 6 92 2 2225

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 15 11 2 14 1 3 71 17 51
2018 Non-shift worker 56 23 10 4 4 0 1 81 8 1721
2017 Shift worker 42 26 11 7 6 1 7 74 13 86
2017 Non-shift worker 53 24 10 5 5 1 2 80 10 2233

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 10 6 2 4 1 8 87 7 51
2018 Non-shift worker 55 29 10 3 1 0 2 85 4 1719
2017 Shift worker 43 27 19 2 2 1 6 75 5 86
2017 Non-shift worker 56 28 9 2 1 0 3 87 4 2229

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 38 34 8 2 0 1 55 10 51
2018 Non-shift worker 11 33 38 14 3 0 0 44 18 1727
2017 Shift worker 12 29 40 11 6 0 1 42 17 86
2017 Non-shift worker 10 32 38 14 5 0 0 42 20 2234

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 2 12 33 43 8 1 2 52 14 50
2018 Non-shift worker 6 19 41 24 9 0 0 34 26 1706
2017 Shift worker 6 16 40 25 13 0 0 38 22 86
2017 Non-shift worker 6 18 41 25 10 0 0 35 24 2223

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 31 29 8 14 7 0 45 24 51
2018 Non-shift worker 11 29 27 19 9 6 0 42 29 1722
2017 Shift worker 8 25 32 15 8 12 0 38 26 86
2017 Non-shift worker 10 28 25 17 10 10 1 42 30 2231

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 40 18 10 4 3 0 67 15 51
2018 Non-shift worker 18 33 24 15 7 3 0 52 23 1721
2017 Shift worker 22 39 19 9 8 3 0 63 18 86
2017 Non-shift worker 17 37 20 14 7 4 0 57 22 2227
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 10 2 9 6 15 2 67 33 51
2018 Non-shift worker 68 17 5 2 1 6 1 74 26 1724
2017 Shift worker 62 14 3 2 1 13 3 75 25 86
2017 Non-shift worker 66 16 5 1 1 9 1 74 26 2232

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 16
2018 Non-shift worker 12 432
2017 Shift worker 6 16
2017 Non-shift worker 10 498

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 16
2018 Non-shift worker 16 432
2017 Shift worker 23 16
2017 Non-shift worker 16 498

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 16
2018 Non-shift worker 11 432
2017 Shift worker 6 16
2017 Non-shift worker 11 498

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 16
2018 Non-shift worker 23 432
2017 Shift worker 41 16
2017 Non-shift worker 25 498

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 16
2018 Non-shift worker 6 432
2017 Shift worker 18 16
2017 Non-shift worker 4 498

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 16
2018 Non-shift worker 23 432

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 16
2018 Non-shift worker 37 432
2017 Shift worker 35 16
2017 Non-shift worker 54 498

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 17 27 19 17 0 19 15
2018 Non-shift worker 13 56 19 4 2 6 411
2017 Shift worker 24 59 12 5 0 0 17
2017 Non-shift worker 22 59 10 5 1 3 509

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 45 55 16
2018 Non-shift worker 63 37 424

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 3 23 21 6 0 22 36 34 16
2018 Non-shift worker 18 28 17 12 13 1 10 52 28 428
2017 Shift worker 6 36 26 5 11 5 11 50 19 18
2017 Non-shift worker 16 27 18 10 6 4 19 55 21 521

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 12 15 17 18 0 22 36 45 16
2018 Non-shift worker 10 17 20 13 15 4 20 37 37 431
2017 Shift worker 11 36 5 11 16 15 5 59 34 18
2017 Non-shift worker 9 18 19 10 6 7 31 43 26 522

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 11 6 1 0 11 15 90 1 51
2018 Non-shift worker 68 8 5 3 3 1 12 88 6 1722
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