2018 Public Service Employee Survey Results for Public Prosecution Service of Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 44 11 14 10 0 0 64 25 232
2018 Does not provide services to public 26 44 7 16 7 0 1 70 23 420
2017 Provides services to public 24 35 11 17 11 0 1 61 28 229
2017 Does not provide services to public 27 41 9 15 8 0 0 68 23 456
2014 Provides services to public 21 37 12 18 11 0 0 59 29 232
2014 Does not provide services to public 28 38 10 16 7 0 0 67 23 442
2011 Provides services to public 27 41 11 15 5 0 0 68 21 220
2011 Does not provide services to public 30 45 10 9 5 0 2 76 14 396
2008 Provides services to public 20 43 9 16 11 0 1 64 27 210
2008 Does not provide services to public 21 48 11 12 9 0 0 69 20 320

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 32 8 7 3 0 0 82 10 232
2018 Does not provide services to public 47 38 9 4 2 0 0 85 6 419
2017 Provides services to public 56 30 8 5 1 0 0 86 6 228
2017 Does not provide services to public 50 35 8 6 2 0 0 84 8 457
2014 Provides services to public 51 37 5 5 1 0 0 89 6 232
2014 Does not provide services to public 50 34 10 5 2 0 0 83 7 440
2011 Provides services to public 56 29 9 4 2 0 0 85 6 220
2011 Does not provide services to public 49 38 8 4 1 0 0 87 5 396
2008 Provides services to public 58 29 5 6 1 0 0 88 7 210
2008 Does not provide services to public 43 41 9 6 2 0 0 83 8 320

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 30 7 4 4 0 0 85 9 229
2018 Does not provide services to public 53 36 5 4 3 0 0 89 7 420
2017 Provides services to public 61 25 6 6 2 0 0 86 8 228
2017 Does not provide services to public 56 31 5 5 2 0 0 88 7 457
2014 Provides services to public 53 37 5 5 0 0 0 90 5 232
2014 Does not provide services to public 57 31 6 3 4 0 0 88 7 442
2011 Provides services to public 57 34 5 4 0 0 0 91 4 220
2011 Does not provide services to public 54 35 3 5 2 0 1 90 7 396
2008 Provides services to public 57 35 2 3 2 0 0 92 6 211
2008 Does not provide services to public 47 43 5 3 1 0 0 90 4 320

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 34 5 12 18 0 0 66 29 230
2018 Does not provide services to public 41 34 9 9 6 1 0 76 15 417
2017 Provides services to public 25 32 11 11 18 0 2 59 30 228
2017 Does not provide services to public 38 31 12 12 6 0 1 70 18 457
2014 Provides services to public 30 31 10 17 11 0 0 61 28 232
2014 Does not provide services to public 41 29 12 10 7 0 1 71 17 442
2011 Provides services to public 33 40 8 10 8 1 0 74 18 219
2011 Does not provide services to public 40 35 11 8 5 0 1 76 13 394

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 42 10 9 3 0 0 79 12 232
2018 Does not provide services to public 39 40 9 7 4 0 0 79 11 419
2017 Provides services to public 41 41 10 6 2 0 0 81 9 229
2017 Does not provide services to public 39 44 8 6 3 0 0 83 9 457
2014 Provides services to public 42 39 9 8 1 0 0 81 9 232
2014 Does not provide services to public 42 40 8 6 4 0 0 82 10 442
2011 Provides services to public 42 41 9 5 4 0 0 82 9 219
2011 Does not provide services to public 40 41 9 7 3 0 0 82 9 395
2008 Provides services to public 46 37 8 8 2 0 0 83 9 211
2008 Does not provide services to public 40 39 10 7 4 0 0 79 11 320

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 35 14 14 14 0 0 57 29 231
2018 Does not provide services to public 26 33 14 13 13 0 0 60 26 418
2017 Provides services to public 24 29 15 16 15 0 0 54 31 229
2017 Does not provide services to public 25 35 15 12 13 0 1 60 25 457
2014 Provides services to public 18 33 14 14 20 0 0 52 34 232
2014 Does not provide services to public 24 39 15 13 10 0 0 63 23 442
2011 Provides services to public 15 42 15 16 12 0 0 57 28 220
2011 Does not provide services to public 22 40 13 14 9 1 0 63 24 397

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 44 10 9 6 0 0 74 16 231
2018 Does not provide services to public 33 39 11 10 6 0 0 73 16 418
2017 Provides services to public 33 39 11 10 6 1 0 73 16 229
2017 Does not provide services to public 33 40 12 10 4 0 0 74 14 455

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 37 10 6 4 1 0 80 10 232
2018 Does not provide services to public 51 34 10 3 2 1 0 85 5 419
2017 Provides services to public 47 36 8 5 4 0 0 83 9 228
2017 Does not provide services to public 46 35 10 5 3 0 0 82 8 456
2014 Provides services to public 40 36 12 7 3 1 0 78 10 232
2014 Does not provide services to public 43 40 9 4 3 0 0 84 7 442
2011 Provides services to public 36 45 9 7 3 0 0 81 11 218
2011 Does not provide services to public 38 42 12 4 3 1 0 81 7 397
2008 Provides services to public 46 39 6 5 3 1 0 86 8 210
2008 Does not provide services to public 41 43 8 3 4 2 0 85 7 320

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 38 10 10 14 0 0 66 24 232
2018 Does not provide services to public 33 31 13 14 8 0 0 64 23 419
2017 Provides services to public 26 34 10 13 15 0 0 61 29 229
2017 Does not provide services to public 30 39 12 9 10 0 0 68 19 456

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 34 6 4 0 0 0 90 4 231
2018 Does not provide services to public 54 36 8 2 1 0 0 90 3 416
2017 Provides services to public 60 31 5 3 2 0 0 91 4 227
2017 Does not provide services to public 57 33 7 2 1 0 0 90 3 455
2014 Provides services to public 68 25 5 2 1 0 0 93 3 232
2014 Does not provide services to public 72 22 4 1 1 0 0 94 2 442
2011 Provides services to public 68 28 4 0 0 0 0 95 0 220
2011 Does not provide services to public 70 23 6 1 0 0 0 93 1 397

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 42 12 11 11 0 0 66 22 232
2018 Does not provide services to public 30 37 11 14 7 0 0 67 21 417
2017 Provides services to public 28 36 11 13 11 0 1 65 24 226
2017 Does not provide services to public 30 39 13 10 8 0 0 69 18 455
2014 Provides services to public 20 39 9 19 13 0 0 59 33 232
2014 Does not provide services to public 22 42 13 11 11 0 0 64 23 441
2011 Provides services to public 32 37 10 12 8 0 0 69 21 218
2011 Does not provide services to public 31 42 9 12 6 0 1 73 17 397

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 37 18 8 10 0 0 63 19 229
2018 Does not provide services to public 32 31 17 13 6 0 1 64 19 418
2017 Provides services to public 27 35 16 10 12 0 0 62 22 227
2017 Does not provide services to public 33 32 18 9 7 0 0 65 16 456
2014 Provides services to public 24 37 13 15 12 0 0 60 27 232
2014 Does not provide services to public 32 37 12 11 8 0 0 68 19 439

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 38 12 13 15 0 0 59 28 232
2018 Does not provide services to public 29 33 15 13 10 0 0 62 23 419
2017 Provides services to public 26 36 10 11 17 0 0 62 28 227
2017 Does not provide services to public 28 40 13 12 6 0 0 68 18 455
2014 Provides services to public 26 35 11 16 12 0 0 62 28 231
2014 Does not provide services to public 28 40 13 10 8 0 0 69 18 442
2011 Provides services to public 28 44 9 13 5 1 0 73 18 220
2011 Does not provide services to public 32 44 12 8 3 0 1 77 11 396

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 37 10 7 5 0 0 78 12 231
2018 Does not provide services to public 42 39 11 4 4 0 0 81 8 418
2017 Provides services to public 44 38 8 5 5 1 0 83 10 225
2017 Does not provide services to public 44 42 8 4 2 0 0 86 6 455
2014 Provides services to public 47 35 9 7 3 0 0 82 10 232
2014 Does not provide services to public 47 38 8 4 3 0 0 85 7 442
2011 Provides services to public 47 37 9 6 1 0 0 84 7 219
2011 Does not provide services to public 46 41 8 4 1 0 0 87 5 396
2008 Provides services to public 48 37 4 8 2 0 0 86 10 211
2008 Does not provide services to public 44 40 8 5 3 0 0 84 8 320

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 27 20 11 23 0 0 46 35 232
2018 Does not provide services to public 26 32 21 11 9 0 0 59 20 420
2017 Provides services to public 14 32 25 15 13 0 1 46 29 229
2017 Does not provide services to public 25 36 18 12 7 0 1 62 20 457
2014 Provides services to public 21 27 21 14 18 0 0 48 31 232
2014 Does not provide services to public 26 35 18 13 8 0 1 61 21 442
2011 Provides services to public 14 31 28 14 12 0 0 45 27 220
2011 Does not provide services to public 24 33 22 10 9 0 1 58 19 397
2008 Provides services to public 11 28 22 14 25 0 0 39 39 210
2008 Does not provide services to public 16 35 22 16 11 0 0 51 27 319

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 17 23 33 17 0 0 51 26 232
2018 Does not provide services to public 4 17 31 29 15 1 3 46 22 417
2017 Provides services to public 10 20 21 27 18 1 3 48 31 227
2017 Does not provide services to public 3 13 30 30 19 2 3 52 17 455
2014 Provides services to public 9 18 31 24 14 0 3 39 28 231
2014 Does not provide services to public 6 16 31 26 16 1 5 44 23 440
2011 Provides services to public 7 15 36 22 13 2 5 38 24 220
2011 Does not provide services to public 5 14 31 25 17 2 6 46 21 395
2008 Provides services to public 6 22 30 23 13 2 4 38 30 211
2008 Does not provide services to public 6 18 38 27 6 2 3 35 25 319

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 20 22 30 15 2 1 46 31 232
2018 Does not provide services to public 7 17 27 25 19 2 3 47 25 417
2017 Provides services to public 8 15 22 25 25 3 2 52 25 226
2017 Does not provide services to public 4 10 24 29 24 4 5 58 16 456
2014 Provides services to public 11 15 27 25 18 2 2 44 28 232
2014 Does not provide services to public 6 11 23 31 23 2 4 57 18 440
2011 Provides services to public 7 16 20 29 20 2 7 53 25 220
2011 Does not provide services to public 3 9 26 28 26 2 6 59 13 395
2008 Provides services to public 11 17 23 26 17 3 2 45 30 210
2008 Does not provide services to public 8 14 33 29 10 2 4 41 24 319

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 19 31 22 17 1 1 39 29 231
2018 Does not provide services to public 9 13 31 25 16 2 4 43 24 417
2017 Provides services to public 10 21 29 21 14 3 3 37 33 228
2017 Does not provide services to public 7 13 31 26 17 3 4 46 21 455
2014 Provides services to public 21 22 28 16 12 0 2 28 44 232
2014 Does not provide services to public 12 18 28 23 14 0 5 39 32 439
2011 Provides services to public 8 20 26 25 12 2 6 41 31 215
2011 Does not provide services to public 8 17 29 24 17 1 4 43 26 396
2008 Provides services to public 7 16 28 28 15 4 2 46 24 211
2008 Does not provide services to public 8 19 29 26 12 2 4 41 29 318

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 13 28 36 13 0 3 50 20 230
2018 Does not provide services to public 2 9 33 37 16 0 2 55 11 415
2017 Provides services to public 9 17 29 27 14 1 2 43 27 225
2017 Does not provide services to public 1 9 27 36 22 1 3 61 11 453
2014 Provides services to public 3 12 31 37 15 0 2 53 15 231
2014 Does not provide services to public 3 10 28 36 18 0 4 57 14 440
2011 Provides services to public 3 15 29 36 12 2 4 50 18 218
2011 Does not provide services to public 4 9 31 34 17 1 4 54 13 392
2008 Provides services to public 6 17 34 25 14 2 2 41 24 209
2008 Does not provide services to public 2 9 43 31 11 0 3 44 12 320

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 26 20 10 10 0 1 20 59 232
2018 Does not provide services to public 18 24 32 14 9 1 2 24 43 415
2017 Provides services to public 21 23 26 17 10 1 1 28 45 227
2017 Does not provide services to public 11 20 28 22 12 2 5 37 33 455
2014 Provides services to public 21 29 23 15 10 1 1 25 51 231
2014 Does not provide services to public 14 20 33 18 11 1 3 31 35 440
2011 Provides services to public 20 24 27 17 7 1 4 25 46 219
2011 Does not provide services to public 10 21 28 22 13 1 4 38 32 395
2008 Provides services to public 21 26 27 14 7 2 1 22 49 208
2008 Does not provide services to public 15 24 31 15 8 1 6 25 42 318

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 20 20 20 16 0 1 36 44 231
2018 Does not provide services to public 12 18 27 24 15 2 3 41 31 417
2017 Provides services to public 15 15 28 23 12 3 5 38 32 228
2017 Does not provide services to public 7 14 27 25 17 5 5 47 23 454
2014 Provides services to public 15 18 24 25 13 2 3 40 34 231
2014 Does not provide services to public 7 11 21 32 21 3 6 58 19 437
2011 Provides services to public 9 19 21 30 10 3 9 44 32 220
2011 Does not provide services to public 4 13 26 30 19 2 6 53 18 394
2008 Provides services to public 22 18 29 16 11 2 2 28 42 211
2008 Does not provide services to public 12 21 27 20 13 3 5 36 35 318

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 23 30 18 11 2 2 30 39 232
2018 Does not provide services to public 8 17 33 21 14 3 4 38 27 415
2017 Provides services to public 14 18 35 17 10 3 3 29 34 228
2017 Does not provide services to public 5 17 37 18 14 4 5 36 24 455
2014 Provides services to public 24 22 29 14 8 1 2 23 48 232
2014 Does not provide services to public 10 19 32 20 12 1 4 35 31 439
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 31 20 17 16 4 1 45 34 232
2018 Does not provide services to public 19 28 17 15 12 7 2 52 30 417
2017 Provides services to public 20 24 15 18 19 3 2 45 39 229
2017 Does not provide services to public 21 27 15 16 12 4 5 53 31 456
2014 Provides services to public 19 28 12 17 18 2 3 50 37 231
2014 Does not provide services to public 25 29 15 14 13 3 2 57 28 441

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 28 9 17 16 1 0 57 33 231
2018 Does not provide services to public 32 33 6 15 13 1 0 66 28 418
2017 Provides services to public 29 28 11 13 18 0 0 58 31 229
2017 Does not provide services to public 36 29 10 14 10 1 0 66 24 457
2014 Provides services to public 30 26 8 15 19 1 0 57 35 231
2014 Does not provide services to public 33 33 10 11 11 2 0 67 22 442

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 18 18 19 26 9 2 29 51 229
2018 Does not provide services to public 10 20 16 20 20 13 1 36 46 417
2017 Provides services to public 8 15 12 23 26 16 0 27 58 229
2017 Does not provide services to public 9 17 15 19 17 20 2 33 47 457
2014 Provides services to public 6 18 13 24 23 15 2 29 56 232
2014 Does not provide services to public 8 18 20 19 16 17 2 32 43 442

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 34 13 11 7 0 0 69 18 231
2018 Does not provide services to public 41 36 8 10 6 0 0 77 15 416
2017 Provides services to public 32 35 8 11 14 1 0 68 25 228
2017 Does not provide services to public 40 38 8 9 4 1 0 79 13 457
2014 Provides services to public 32 38 8 16 6 0 0 71 21 232
2014 Does not provide services to public 37 39 9 10 5 0 0 76 15 442

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 40 10 8 6 1 0 77 14 231
2018 Does not provide services to public 36 40 11 8 4 1 0 77 12 417
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 38 12 10 6 0 0 71 17 233
2018 Does not provide services to public 37 29 14 13 7 0 0 67 20 419
2017 Provides services to public 32 34 10 11 12 0 0 67 23 228
2017 Does not provide services to public 34 34 12 10 9 0 1 69 19 454
2014 Provides services to public 28 37 10 13 11 0 1 66 24 232
2014 Does not provide services to public 43 30 11 9 7 1 0 73 16 442
2011 Provides services to public 29 41 11 13 6 0 0 70 19 219
2011 Does not provide services to public 27 43 13 12 5 0 1 70 17 395
2008 Provides services to public 30 42 6 15 7 0 0 72 21 211
2008 Does not provide services to public 28 37 14 13 8 1 0 66 21 320

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 27 8 7 8 2 1 76 15 232
2018 Does not provide services to public 45 30 14 5 4 2 0 76 9 418
2017 Provides services to public 44 27 10 8 10 1 0 72 18 229
2017 Does not provide services to public 47 27 11 6 6 2 1 77 12 456
2014 Provides services to public 41 28 7 13 9 2 1 71 22 232
2014 Does not provide services to public 52 24 9 7 5 2 1 78 13 442
2011 Provides services to public 39 31 12 10 7 1 0 71 17 218
2011 Does not provide services to public 40 32 13 8 4 2 1 74 12 396
2008 Provides services to public 41 33 11 8 4 2 0 76 13 211
2008 Does not provide services to public 36 32 13 8 7 3 1 70 16 320

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 29 12 12 6 0 1 69 19 232
2018 Does not provide services to public 43 28 11 10 7 1 0 71 17 418
2017 Provides services to public 36 32 10 11 10 1 0 69 21 228
2017 Does not provide services to public 41 29 11 10 8 1 1 71 18 456
2014 Provides services to public 35 30 10 12 12 1 1 66 23 231
2014 Does not provide services to public 41 30 9 10 7 1 1 73 18 442
2011 Provides services to public 36 33 12 9 9 0 1 69 19 220
2011 Does not provide services to public 34 35 12 12 6 0 1 70 19 396
2008 Provides services to public 35 34 10 11 9 0 0 70 20 211
2008 Does not provide services to public 31 33 12 13 9 1 1 66 23 320

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 25 11 3 7 2 0 79 10 229
2018 Does not provide services to public 56 26 9 4 5 1 0 82 9 418
2017 Provides services to public 53 21 8 7 9 2 0 76 16 229
2017 Does not provide services to public 53 24 10 5 5 2 1 80 10 457

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 28 12 7 8 0 0 74 14 231
2018 Does not provide services to public 49 27 10 7 6 0 0 76 14 418
2017 Provides services to public 46 23 13 5 13 0 0 69 18 229
2017 Does not provide services to public 50 25 9 9 7 0 1 75 16 456
2014 Provides services to public 40 30 10 10 9 0 0 71 18 232
2014 Does not provide services to public 54 26 9 5 5 0 0 80 11 442
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 41 17 3 0 0 6 78 3 34
2018 Does not provide services to public 32 35 16 8 1 0 7 72 10 77
2017 Provides services to public 21 38 7 15 11 0 9 65 28 29
2017 Does not provide services to public 44 18 13 8 6 5 7 70 15 77
2014 Provides services to public 25 38 2 8 15 6 6 71 26 36
2014 Does not provide services to public 21 47 7 7 2 3 13 81 11 68

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 26 17 7 8 4 0 66 16 232
2018 Does not provide services to public 39 27 14 7 7 4 1 70 15 419
2017 Provides services to public 39 27 11 9 10 3 0 69 20 229
2017 Does not provide services to public 39 32 13 5 5 5 0 75 11 457
2014 Provides services to public 40 25 12 10 9 4 0 68 20 232
2014 Does not provide services to public 41 30 14 6 4 4 0 74 11 442
2011 Provides services to public 39 26 15 9 8 4 0 68 17 218
2011 Does not provide services to public 37 31 16 6 5 4 1 72 12 397

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 30 16 11 12 1 0 61 24 228
2018 Does not provide services to public 30 33 13 12 11 1 0 64 23 419
2017 Provides services to public 34 26 11 15 14 0 0 60 29 228
2017 Does not provide services to public 33 32 13 11 9 2 0 67 20 457
2014 Provides services to public 29 29 11 15 15 2 0 58 30 232
2014 Does not provide services to public 34 32 15 12 7 1 0 66 19 442
2011 Provides services to public 27 34 12 12 12 2 0 63 25 219
2011 Does not provide services to public 28 34 15 10 10 2 1 64 20 394
2008 Provides services to public 24 33 9 17 16 1 0 57 34 210
2008 Does not provide services to public 25 34 14 13 13 2 1 60 26 320

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 29 17 17 14 4 0 50 32 230
2018 Does not provide services to public 24 28 18 14 13 3 0 53 28 417
2017 Provides services to public 22 28 14 15 18 3 0 52 34 228
2017 Does not provide services to public 23 30 18 14 10 5 0 56 26 457
2014 Provides services to public 21 24 13 20 19 3 0 46 41 230
2014 Does not provide services to public 22 31 17 17 8 5 0 56 26 442
2011 Provides services to public 14 32 13 22 14 5 0 49 38 220
2011 Does not provide services to public 16 35 22 14 8 5 0 53 24 395
2008 Provides services to public 15 27 13 21 17 6 0 45 40 211
2008 Does not provide services to public 16 31 15 21 12 5 1 50 34 319

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 30 12 22 20 1 0 46 43 231
2018 Does not provide services to public 21 28 18 16 15 2 0 50 32 420
2017 Provides services to public 15 28 13 22 21 2 0 44 43 227
2017 Does not provide services to public 20 32 14 19 12 3 0 53 32 454
2014 Provides services to public 17 27 15 19 18 3 0 46 39 232
2014 Does not provide services to public 18 33 18 17 11 3 0 52 29 441
2011 Provides services to public 18 28 15 20 15 4 0 48 36 220
2011 Does not provide services to public 16 36 16 18 10 4 0 54 29 394
2008 Provides services to public 19 33 12 18 15 3 0 53 34 211
2008 Does not provide services to public 18 32 14 22 11 3 0 51 34 319
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 37 23 13 8 0 0 56 21 232
2018 Does not provide services to public 25 42 18 9 5 1 0 68 14 419
2017 Provides services to public 19 37 19 12 11 1 0 56 24 228
2017 Does not provide services to public 27 37 21 9 4 1 1 65 14 453
2014 Provides services to public 20 36 22 10 10 3 0 58 20 232
2014 Does not provide services to public 29 41 16 7 4 3 0 72 11 442
2011 Provides services to public 21 38 20 12 6 3 0 61 19 220
2011 Does not provide services to public 23 40 22 9 4 3 0 64 13 396

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 38 8 12 8 0 0 73 19 229
2018 Does not provide services to public 39 32 13 8 6 2 1 73 14 419
2017 Provides services to public 42 31 9 9 7 2 0 74 16 226
2017 Does not provide services to public 42 33 11 7 4 2 1 78 11 456
2014 Provides services to public 48 33 6 7 4 1 1 82 11 232
2014 Does not provide services to public 51 30 8 6 2 2 0 83 9 442
2011 Provides services to public 48 30 7 9 4 3 1 80 13 218
2011 Does not provide services to public 44 32 9 6 5 3 2 79 12 396
2008 Provides services to public 39 33 12 9 4 3 0 74 13 210
2008 Does not provide services to public 35 38 8 11 5 3 0 76 16 319

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 34 23 9 8 0 0 59 18 231
2018 Does not provide services to public 34 34 19 7 5 1 0 70 12 419

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 22 13 20 24 9 1 37 49 230
2018 Does not provide services to public 19 21 18 16 17 7 2 44 37 415
2017 Provides services to public 15 15 12 16 27 12 2 36 50 227
2017 Does not provide services to public 15 21 15 18 15 13 3 43 39 456
2014 Provides services to public 10 21 14 22 23 9 1 34 50 232
2014 Does not provide services to public 20 20 14 18 15 11 2 46 37 442
2011 Provides services to public 16 19 20 13 20 9 3 40 37 219
2011 Does not provide services to public 15 16 20 14 16 15 4 38 37 397

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 26 16 19 20 2 0 43 40 233
2018 Does not provide services to public 20 26 17 20 15 1 1 47 36 420
2017 Provides services to public 21 27 15 16 19 3 0 49 36 229
2017 Does not provide services to public 20 31 13 17 17 3 0 52 34 456
2014 Provides services to public 15 30 13 22 18 1 0 46 41 232
2014 Does not provide services to public 19 33 16 15 14 3 0 54 30 441
2011 Provides services to public 20 30 16 17 16 1 1 51 33 220
2011 Does not provide services to public 25 29 14 16 13 1 1 56 29 395
2008 Provides services to public 14 34 14 18 18 1 0 49 37 211
2008 Does not provide services to public 14 38 19 14 14 1 0 52 28 318

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 25 10 20 29 2 2 39 50 232
2018 Does not provide services to public 14 19 13 19 30 2 3 35 52 419
2017 Provides services to public 17 24 12 12 31 3 2 43 45 229
2017 Does not provide services to public 16 22 13 17 27 3 3 40 47 457
2014 Provides services to public 16 19 13 16 30 3 3 37 49 231
2014 Does not provide services to public 13 18 15 19 27 2 5 34 49 441
2011 Provides services to public 11 29 13 16 28 2 2 41 45 217
2011 Does not provide services to public 14 25 13 20 24 1 3 40 46 397
2008 Provides services to public 9 27 13 20 27 2 1 38 49 211
2008 Does not provide services to public 13 25 15 21 21 3 1 40 44 318

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 35 21 12 13 2 1 52 26 231
2018 Does not provide services to public 21 32 21 14 7 4 0 56 22 418
2017 Provides services to public 18 34 18 11 15 3 1 54 27 229
2017 Does not provide services to public 21 32 21 12 9 5 0 56 22 456

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 32 17 7 9 3 0 67 16 230
2018 Does not provide services to public 33 34 17 6 4 6 0 72 10 420
2017 Provides services to public 33 28 17 7 9 6 1 65 17 229
2017 Does not provide services to public 32 32 18 4 5 8 0 71 10 457
2014 Provides services to public 41 32 15 4 3 4 0 77 8 232
2014 Does not provide services to public 38 30 18 5 3 5 0 73 8 441

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 37 11 10 10 1 0 69 20 230
2018 Does not provide services to public 36 36 15 7 4 2 0 74 11 418
2017 Provides services to public 28 38 12 12 7 2 0 68 20 229
2017 Does not provide services to public 35 40 12 7 4 3 0 77 11 457
2014 Provides services to public 37 34 13 7 7 1 0 72 14 232
2014 Does not provide services to public 39 36 13 5 4 3 0 77 9 442
2011 Provides services to public 32 33 17 8 8 2 0 66 16 219
2011 Does not provide services to public 33 40 12 6 5 3 0 76 11 397

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 38 7 7 8 0 0 78 15 230
2018 Does not provide services to public 47 35 9 6 4 0 0 81 10 419
2017 Provides services to public 41 34 8 7 10 0 0 75 17 229
2017 Does not provide services to public 48 36 7 5 4 0 0 84 9 456
2014 Provides services to public 41 34 8 9 9 0 0 75 17 231
2014 Does not provide services to public 53 34 6 3 4 0 0 87 7 441
2011 Provides services to public 39 39 9 7 5 0 0 78 13 217
2011 Does not provide services to public 45 37 8 5 4 0 0 83 9 396
2008 Provides services to public 37 37 9 8 8 0 0 75 16 211
2008 Does not provide services to public 38 37 9 9 7 0 0 75 16 320

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 34 15 8 13 1 0 64 21 231
2018 Does not provide services to public 31 35 16 11 8 0 0 66 18 419
2017 Provides services to public 32 28 16 10 13 1 0 61 23 228
2017 Does not provide services to public 34 35 15 9 7 1 0 70 15 457
2014 Provides services to public 26 36 11 17 9 1 0 63 26 232
2014 Does not provide services to public 35 34 14 12 5 0 0 70 17 439
2011 Provides services to public 30 37 16 10 7 0 0 67 17 219
2011 Does not provide services to public 32 38 13 9 6 1 0 71 16 396

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 33 17 9 12 0 0 62 21 230
2018 Does not provide services to public 31 37 11 13 8 0 0 68 21 416
2017 Provides services to public 34 30 14 9 12 1 0 65 21 228
2017 Does not provide services to public 34 36 13 10 7 0 0 70 17 457
2014 Provides services to public 28 33 14 15 10 1 0 61 25 232
2014 Does not provide services to public 35 35 11 12 6 0 0 71 18 440
2011 Provides services to public 27 39 13 13 7 0 0 67 20 220
2011 Does not provide services to public 31 41 12 10 6 0 0 72 16 395
2008 Provides services to public 26 38 11 17 7 0 0 64 24 211
2008 Does not provide services to public 26 41 13 12 8 0 0 67 20 319

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 26 18 13 10 3 0 58 24 231
2018 Does not provide services to public 30 27 15 14 10 2 1 59 25 420
2017 Provides services to public 34 23 14 10 14 4 1 60 25 227
2017 Does not provide services to public 33 26 17 11 8 5 1 62 20 457
2014 Provides services to public 36 22 14 11 12 4 1 61 24 232
2014 Does not provide services to public 38 25 12 12 8 4 1 66 21 441
2011 Provides services to public 37 24 11 9 12 5 1 65 22 219
2011 Does not provide services to public 33 31 15 10 7 4 1 67 18 396
2008 Provides services to public 33 28 12 11 5 10 1 69 18 211
2008 Does not provide services to public 29 29 14 13 7 6 2 63 21 320
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 19 41 40 232
2018 Does not provide services to public 18 38 43 419
2017 Provides services to public 18 48 34 229
2017 Does not provide services to public 19 47 34 456
2014 Provides services to public 17 53 30 232
2014 Does not provide services to public 18 48 34 440
2011 Provides services to public 18 52 30 220
2011 Does not provide services to public 17 49 34 397

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 16 11 42 23 2 6 44
2018 Does not provide services to public 11 8 57 15 1 8 77
2017 Provides services to public 9 8 30 30 9 14 42
2017 Does not provide services to public 8 12 44 20 3 13 89
2014 Provides services to public 12 8 22 45 9999 14 39
2014 Does not provide services to public 17 9 48 15 9999 11 86
2011 Provides services to public 13 17 19 42 9999 9 41
2011 Does not provide services to public 20 19 40 15 9999 6 70
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 21 79 232
2018 Does not provide services to public 13 87 418

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 73 49
2018 Does not provide services to public 55 54

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 49
2018 Does not provide services to public 55 54

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 49
2018 Does not provide services to public 42 54

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 49
2018 Does not provide services to public 37 54

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 49
2018 Does not provide services to public 41 54

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 49
2018 Does not provide services to public 41 54

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 49
2018 Does not provide services to public 30 54

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 63 49
2018 Does not provide services to public 54 54

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 49
2018 Does not provide services to public 41 54

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 49
2018 Does not provide services to public 9 54

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 49
2018 Does not provide services to public 35 54

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 49
2018 Does not provide services to public 22 54

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 49
2018 Does not provide services to public 19 54

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 49
2018 Does not provide services to public 48 54

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 49
2018 Does not provide services to public 15 54

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 49
2018 Does not provide services to public 13 54

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 49
2018 Does not provide services to public 41 54

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 48
2018 Does not provide services to public 14 50

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 48
2018 Does not provide services to public 10 50

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 48
2018 Does not provide services to public 10 50

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 48
2018 Does not provide services to public 10 50

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 48
2018 Does not provide services to public 14 50

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 48
2018 Does not provide services to public 12 50

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 48
2018 Does not provide services to public 30 50

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 48
2018 Does not provide services to public 45 50

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 48
2018 Does not provide services to public 0 50

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 63 48
2018 Does not provide services to public 70 50

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 48
2018 Does not provide services to public 14 50

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 15 18 9 17 23 4 39 35 230
2018 Does not provide services to public 14 18 19 12 10 23 4 43 30 415
2017 Provides services to public 12 18 14 11 16 22 8 42 38 229
2017 Does not provide services to public 14 16 19 9 8 27 8 45 26 457
2014 Provides services to public 10 15 23 8 10 30 4 38 28 232
2014 Does not provide services to public 13 16 19 10 9 29 5 44 28 441

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 25 20 12 9 8 0 54 24 232
2018 Does not provide services to public 29 29 17 11 6 7 1 63 19 417
2017 Provides services to public 24 33 16 11 7 8 1 62 20 229
2017 Does not provide services to public 27 35 18 4 7 8 1 68 12 457
2014 Provides services to public 20 29 24 6 7 14 0 57 15 231
2014 Does not provide services to public 24 23 19 10 8 15 1 56 21 441
2011 Provides services to public 33 29 19 6 5 8 1 67 12 220
2011 Does not provide services to public 30 30 15 8 6 10 1 68 16 395
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 13 87 232
2018 Does not provide services to public 7 93 418

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 31
2018 Does not provide services to public 44 27

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 31
2018 Does not provide services to public 0 27

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 31
2018 Does not provide services to public 23 27

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 56 31
2018 Does not provide services to public 23 27

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 31
2018 Does not provide services to public 18 27

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 31
2018 Does not provide services to public 30 27

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 31
2018 Does not provide services to public 0 27

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 31
2018 Does not provide services to public 18 27

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 31
2018 Does not provide services to public 0 27

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 31
2018 Does not provide services to public 0 27

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 31
2018 Does not provide services to public 74 27

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 29
2018 Does not provide services to public 31 26

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 59 29
2018 Does not provide services to public 38 26

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 29
2018 Does not provide services to public 0 26

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 79 29
2018 Does not provide services to public 60 26

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 15 22 6 10 27 6 43 25 231
2018 Does not provide services to public 17 15 23 4 6 30 6 49 16 417
2017 Provides services to public 11 15 20 4 9 32 10 45 21 227
2017 Does not provide services to public 15 14 21 4 4 35 8 50 13 457
2014 Provides services to public 9 10 25 5 4 38 9 36 16 232
2014 Does not provide services to public 14 15 22 3 4 38 4 50 12 441

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 27 20 6 9 11 0 60 17 232
2018 Does not provide services to public 32 29 18 5 4 10 1 69 11 418
2017 Provides services to public 24 32 19 3 7 12 2 66 11 226
2017 Does not provide services to public 31 29 18 4 4 12 2 70 10 455
2014 Provides services to public 25 27 20 5 5 16 2 64 12 231
2014 Does not provide services to public 29 26 18 3 4 20 1 69 8 441
2011 Provides services to public 36 32 13 4 2 13 0 78 7 218
2011 Does not provide services to public 35 32 14 3 3 13 0 78 6 395
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 16 25 21 23 0 2 31 44 233
2018 Does not provide services to public 19 26 20 16 17 0 1 46 34 420
2017 Provides services to public 23 25 21 14 16 1 1 49 30 228
2017 Does not provide services to public 19 23 20 19 16 0 3 43 36 455

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 12 30 17 33 0 1 19 51 233
2018 Does not provide services to public 13 20 32 18 16 0 1 34 34 420
2017 Provides services to public 7 18 22 25 28 0 0 25 53 229
2017 Does not provide services to public 11 23 30 23 13 0 1 34 36 456

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 31 27 14 8 0 4 49 23 230
2018 Does not provide services to public 22 37 24 10 4 1 1 60 15 419
2017 Provides services to public 17 27 26 15 12 1 2 45 28 227
2017 Does not provide services to public 26 34 23 9 4 0 4 63 13 453

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 14 18 18 35 0 2 28 54 231
2018 Does not provide services to public 14 24 22 18 21 1 1 38 39 419
2017 Provides services to public 12 17 20 19 30 1 1 30 50 228
2017 Does not provide services to public 14 26 26 15 16 1 2 41 32 455

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 19 19 12 24 0 3 42 38 232
2018 Does not provide services to public 34 21 20 9 10 0 6 59 20 415
2017 Provides services to public 18 17 24 11 22 0 6 39 36 228
2017 Does not provide services to public 30 26 16 11 8 1 8 62 21 456

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 17 27 16 24 0 0 33 40 231
2018 Does not provide services to public 23 27 23 14 11 1 1 51 25 420
2017 Provides services to public 16 21 26 19 18 0 0 36 37 229
2017 Does not provide services to public 23 30 24 13 9 0 0 54 22 452

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 29 23 14 9 1 1 53 24 231
2018 Does not provide services to public 31 30 20 13 5 1 1 62 18 418
2017 Provides services to public 27 28 21 12 10 0 2 56 23 228
2017 Does not provide services to public 30 30 21 10 5 1 2 62 16 452

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 32 20 10 7 0 2 63 17 230
2018 Does not provide services to public 33 35 20 8 3 0 1 69 11 416
2017 Provides services to public 34 27 18 9 9 1 1 63 18 229
2017 Does not provide services to public 36 36 16 7 2 1 2 74 10 452

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 26 20 12 5 0 2 62 18 230
2018 Does not provide services to public 40 34 17 5 4 0 1 74 9 416
2017 Provides services to public 38 27 16 7 9 0 2 66 17 227
2017 Does not provide services to public 41 34 12 7 4 0 1 77 11 453

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 29 24 11 5 1 3 58 17 229
2018 Does not provide services to public 36 28 22 8 5 0 1 65 13 415
2017 Provides services to public 31 33 21 8 6 1 0 64 15 229
2017 Does not provide services to public 34 34 18 9 3 0 2 69 12 451

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 27 14 7 8 1 2 71 15 230
2018 Does not provide services to public 55 21 15 4 4 0 1 77 7 415
2017 Provides services to public 49 24 13 7 7 0 0 73 14 228
2017 Does not provide services to public 55 24 11 6 2 0 1 81 7 456

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 13 11 3 4 1 6 81 7 230
2018 Does not provide services to public 72 14 5 2 1 1 5 91 3 417

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 15 8 7 6 0 3 78 14 230
2018 Does not provide services to public 69 12 6 7 2 0 3 85 9 417
2017 Provides services to public 61 14 8 8 6 0 3 77 15 229
2017 Does not provide services to public 73 13 5 3 3 1 2 89 6 456

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 36 16 8 3 0 0 73 11 232
2018 Does not provide services to public 43 36 14 4 3 0 1 79 7 418
2017 Provides services to public 41 26 19 7 6 0 1 69 13 228
2017 Does not provide services to public 48 31 12 5 2 0 1 81 7 454

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 22 14 8 9 0 1 68 18 229
2018 Does not provide services to public 54 21 14 5 5 0 1 76 10 417
2017 Provides services to public 52 20 9 9 9 0 1 73 18 229
2017 Does not provide services to public 60 19 9 4 5 1 2 82 9 457

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 19 9 4 1 0 21 83 6 230
2018 Does not provide services to public 50 13 7 4 1 0 26 85 5 413
2017 Provides services to public 49 15 10 3 2 0 21 82 6 226
2017 Does not provide services to public 54 12 6 2 1 0 25 88 3 457

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 30 16 7 1 0 3 74 9 231
2018 Does not provide services to public 60 20 11 3 0 0 5 85 3 413
2017 Provides services to public 47 29 12 7 0 1 3 79 8 226
2017 Does not provide services to public 64 20 8 2 1 0 6 89 3 454

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 69 16 4 3 4 0 4 89 7 229
2018 Does not provide services to public 70 15 5 3 2 0 4 89 6 418
2017 Provides services to public 75 12 6 1 2 1 3 90 4 229
2017 Does not provide services to public 74 13 5 1 2 1 4 91 3 455

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 31 15 2 2 0 2 81 4 231
2018 Does not provide services to public 51 27 15 3 3 0 1 79 6 415
2017 Provides services to public 49 27 13 6 3 0 3 78 9 227
2017 Does not provide services to public 51 32 11 3 1 0 2 84 4 456

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 22 36 21 18 0 0 26 38 233
2018 Does not provide services to public 9 26 40 18 6 0 0 36 25 419
2017 Provides services to public 7 13 39 21 19 1 0 20 40 228
2017 Does not provide services to public 7 25 42 18 6 0 1 33 25 457

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 28 35 11 6 0 0 16 49 229
2018 Does not provide services to public 10 24 38 21 7 0 1 28 34 411
2017 Provides services to public 18 25 42 10 5 0 0 15 43 228
2017 Does not provide services to public 6 23 43 19 8 0 1 28 29 452

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 41 17 13 9 2 0 61 22 232
2018 Does not provide services to public 29 42 15 9 4 1 0 72 12 419
2017 Provides services to public 16 36 13 14 16 4 1 55 31 228
2017 Does not provide services to public 17 41 18 13 7 4 0 60 21 456

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 23 23 18 18 3 0 39 37 230
2018 Does not provide services to public 20 34 18 17 9 1 0 55 27 419
2017 Provides services to public 12 30 15 19 21 2 0 43 41 228
2017 Does not provide services to public 16 38 18 16 9 2 0 55 26 457
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 23 20 12 16 3 0 27 73 230
2018 Does not provide services to public 33 21 21 11 11 2 0 34 66 420
2017 Provides services to public 28 20 19 11 14 6 2 30 70 228
2017 Does not provide services to public 31 20 19 11 16 3 0 32 68 457

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 165
2018 Does not provide services to public 23 272
2017 Provides services to public 27 144
2017 Does not provide services to public 22 300

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 165
2018 Does not provide services to public 40 272
2017 Provides services to public 35 144
2017 Does not provide services to public 40 300

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 165
2018 Does not provide services to public 21 272
2017 Provides services to public 11 144
2017 Does not provide services to public 14 300

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 165
2018 Does not provide services to public 26 272
2017 Provides services to public 17 144
2017 Does not provide services to public 26 300

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 165
2018 Does not provide services to public 10 272
2017 Provides services to public 10 144
2017 Does not provide services to public 7 300

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 165
2018 Does not provide services to public 34 272

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 165
2018 Does not provide services to public 42 272
2017 Provides services to public 56 144
2017 Does not provide services to public 53 300

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 2 42 19 17 4 15 155
2018 Does not provide services to public 2 44 20 11 7 16 253
2017 Provides services to public 10 46 17 6 4 15 143
2017 Does not provide services to public 6 43 24 11 6 10 292

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 39 61 165
2018 Does not provide services to public 30 70 269

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 24 17 15 25 1 9 37 45 164
2018 Does not provide services to public 10 20 19 18 23 1 9 33 46 271
2017 Provides services to public 11 17 11 19 27 2 12 33 54 143
2017 Does not provide services to public 12 24 15 18 22 2 7 39 44 299

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 1 11 13 17 50 1 7 14 72 165
2018 Does not provide services to public 3 4 15 16 55 1 6 8 76 270
2017 Provides services to public 3 10 7 13 54 1 12 15 77 144
2017 Does not provide services to public 1 9 12 14 56 1 8 10 77 300

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 12 14 10 10 0 10 63 21 231
2018 Does not provide services to public 48 12 14 6 9 2 9 68 16 419
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