2018 Public Service Employee Survey Results for Public Prosecution Service of Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	63	31	7	0	0	0	93	0	17
2018	Legal services	19	47	7	18	9	0	66	27	437
2018	Administration and operations	15	39	14	20	11	2	54	31	65
2018	Human resources	41	38	3	12	5	0	80	17	24
2018	Financial management	42	39	12	7	0	0	81	7	16
2018	Information technology	40	51	0	0	0	9	100	0	12
2018	None of the above	30	53	4	13	0	0	83	13	23
2017	Legal services	23	41	9	15	11	0	65	26	469
2017	Administration and operations	25	23	10	27	11	4	50	39	69
2017	Human resources	38	46	4	13	0	0	84	13	26
2017	Financial management	64	24	6	6	0	0	88	6	17
2017	None of the above	38	37	15	6	3	0	75	9	32
2014	Legal services	23	40	9	18	9	0	63	27	449
2014	Administration and operations	23	29	21	14	11	1	53	25	72
2014	Human resources	51	30	13	3	3	0	81	6	31
2014	Financial management	53	22	0	20	5	0	75	25	18
2014	Information technology	36	47	8	8	0	0	84	8	11
2014	None of the above	21	38	13	16	13	0	59	28	49

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	82	18	0	0	0	100	0	17
2018	Legal services	50	35	7	6	2	85	8	437
2018	Administration and operations	28	40	21	5	6	68	11	64
2018	Human resources	57	35	4	4	0	92	4	24
2018	Financial management	55	32	7	6	0	87	6	16
2018	Information technology	51	49	0	0	0	100	0	12
2018	None of the above	59	23	18	0	0	82	0	23
2017	Legal services	56	31	5	5	2	87	8	469
2017	Administration and operations	28	40	25	7	0	68	7	69
2017	Human resources	53	26	13	8	0	80	8	26
2017	Financial management	34	54	6	6	0	88	6	17
2017	None of the above	48	33	13	6	0	81	6	32
2014	Legal services	51	35	7	5	1	86	7	448
2014	Administration and operations	39	42	8	9	1	82	10	71
2014	Human resources	50	40	3	0	7	90	7	31
2014	Financial management	48	42	5	5	0	90	5	18
2014	Information technology	67	8	16	8	0	75	8	11
2014	None of the above	58	27	11	4	0	85	4	49

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	88	12	0	0	0	100	0	17
2018	Legal services	55	33	4	4	3	88	8	434
2018	Administration and operations	34	36	17	7	6	70	14	65
2018	Human resources	63	34	3	0	0	97	0	24
2018	Financial management	62	38	0	0	0	100	0	16
2018	Information technology	75	25	0	0	0	100	0	12
2018	None of the above	47	49	4	0	0	96	0	23
2017	Legal services	61	28	4	5	2	89	8	469
2017	Administration and operations	38	43	13	4	1	81	6	69
2017	Human resources	60	28	8	4	0	88	4	26
2017	Financial management	52	42	0	6	0	94	6	17
2017	None of the above	57	30	7	6	0	87	6	32
2014	Legal services	57	33	4	4	3	89	7	449
2014	Administration and operations	47	36	10	4	3	83	7	72
2014	Human resources	66	18	6	3	7	84	10	31
2014	Financial management	60	30	10	0	0	90	0	18
2014	Information technology	67	8	16	8	0	75	8	11
2014	None of the above	57	37	4	2	0	94	2	49

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	75	18	7	0	0	0	0	93	0	17
2018	Legal services	32	34	7	13	14	0	0	66	27	435
2018	Administration and operations	40	39	8	8	5	0	0	79	13	64
2018	Human resources	55	40	0	0	4	0	0	96	4	24
2018	Financial management	55	39	7	0	0	0	0	93	0	15
2018	Information technology	58	17	8	9	0	9	0	82	9	12
2018	None of the above	65	13	17	4	0	0	0	79	4	23
2017	Legal services	28	33	11	14	13	0	1	62	27	469
2017	Administration and operations	33	33	16	10	4	0	4	68	15	69
2017	Human resources	60	19	8	9	0	0	4	82	9	26
2017	Financial management	82	18	0	0	0	0	0	100	0	17
2017	None of the above	48	25	10	15	3	0	0	73	18	32
2014	Legal services	34	29	12	15	9	0	0	64	24	449
2014	Administration and operations	44	29	11	13	3	0	0	73	15	72
2014	Human resources	55	33	3	9	0	0	0	88	9	31
2014	Financial management	60	29	0	0	6	0	5	93	7	18
2014	Information technology	64	25	12	0	0	0	0	88	0	11
2014	None of the above	35	31	11	8	13	0	2	68	21	49

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	68	32	0	0	0	100	0	17
2018	Legal services	36	42	9	8	4	79	13	436
2018	Administration and operations	29	40	16	8	8	69	16	65
2018	Human resources	49	43	4	0	4	92	4	24
2018	Financial management	63	25	0	12	0	88	12	16
2018	Information technology	58	34	9	0	0	91	0	12
2018	None of the above	47	30	13	5	5	77	9	23
2017	Legal services	41	42	7	6	3	83	10	470
2017	Administration and operations	20	54	19	7	0	74	7	69
2017	Human resources	49	31	12	4	5	80	9	26
2017	Financial management	40	42	18	0	0	82	0	17
2017	None of the above	44	41	6	9	0	85	9	32
2014	Legal services	47	37	8	6	2	84	9	449
2014	Administration and operations	31	46	7	15	1	76	17	72
2014	Human resources	24	54	12	0	10	78	10	31
2014	Financial management	44	44	6	5	0	88	5	18
2014	Information technology	40	44	16	0	0	84	0	11
2014	None of the above	30	50	10	6	4	80	10	49

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	55	32	13	0	0	0	0	87	0	17
2018	Legal services	21	34	12	17	16	1	0	55	32	434
2018	Administration and operations	28	20	25	11	16	0	0	48	27	65
2018	Human resources	32	47	12	9	0	0	0	79	9	24
2018	Financial management	30	38	19	7	6	0	0	68	13	16
2018	Information technology	66	9	17	9	0	0	0	75	9	12
2018	None of the above	36	39	15	5	5	0	0	75	9	23
2017	Legal services	22	33	15	15	14	0	1	56	29	470
2017	Administration and operations	22	34	21	10	11	2	0	57	22	69
2017	Human resources	22	42	12	8	16	0	0	64	24	26
2017	Financial management	36	30	22	12	0	0	0	66	12	17
2017	None of the above	40	25	13	12	9	0	0	66	21	32
2014	Legal services	20	37	14	15	15	0	0	57	30	449
2014	Administration and operations	22	49	10	9	11	0	0	71	20	72
2014	Human resources	28	43	6	10	13	0	0	72	22	31
2014	Financial management	34	21	34	12	0	0	0	54	12	18
2014	Information technology	42	49	8	0	0	0	0	92	0	11
2014	None of the above	25	25	24	10	17	0	0	49	27	49

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	64	25	6	6	0	0	89	6	17
2018	Legal services	32	41	10	10	7	0	73	18	435
2018	Administration and operations	18	41	22	13	6	0	59	19	64
2018	Human resources	50	39	3	4	4	0	89	8	24
2018	Financial management	30	38	13	7	6	7	72	14	16
2018	Information technology	51	40	0	9	0	0	91	9	12
2018	None of the above	27	55	9	8	0	0	82	8	23
2017	Legal services	32	40	11	10	5	0	73	16	468
2017	Administration and operations	25	36	18	15	4	2	62	19	69
2017	Human resources	42	26	19	8	5	0	68	13	26
2017	Financial management	40	53	6	0	0	0	94	0	17
2017	None of the above	46	32	13	6	0	3	81	6	32

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	82	11	7	0	0	0	93	0	17
2018	Legal services	43	37	11	5	3	1	81	8	436
2018	Administration and operations	47	32	14	3	5	0	78	8	65
2018	Human resources	65	18	4	3	5	5	87	8	24
2018	Financial management	67	33	0	0	0	0	100	0	16
2018	Information technology	82	18	0	0	0	0	100	0	11
2018	None of the above	44	48	4	4	0	0	92	4	23
2017	Legal services	45	35	9	6	4	0	80	10	469
2017	Administration and operations	40	40	16	3	0	1	81	3	69
2017	Human resources	49	35	12	0	5	0	83	5	26
2017	Financial management	58	36	6	0	0	0	94	0	17
2017	None of the above	49	42	10	0	0	0	90	0	32
2014	Legal services	41	37	11	6	4	1	79	10	449
2014	Administration and operations	40	46	10	1	3	0	86	4	72
2014	Human resources	61	17	13	3	6	0	78	9	31
2014	Financial management	49	46	0	5	0	0	95	5	18
2014	Information technology	59	41	0	0	0	0	100	0	11
2014	None of the above	35	53	6	6	0	0	88	6	49

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	64	24	12	0	0	0	88	0	17
2018	Legal services	27	33	12	14	14	0	60	28	436
2018	Administration and operations	28	32	16	18	6	0	60	24	65
2018	Human resources	54	26	16	4	0	0	80	4	24
2018	Financial management	49	26	19	6	0	0	75	6	16
2018	Information technology	58	34	0	9	0	0	91	9	12
2018	None of the above	44	42	5	5	5	0	86	9	23
2017	Legal services	26	38	10	11	15	0	64	26	469
2017	Administration and operations	25	36	17	15	6	2	62	21	69
2017	Human resources	29	47	12	8	5	0	76	13	26
2017	Financial management	46	36	18	0	0	0	82	0	17
2017	None of the above	40	29	12	9	9	0	70	18	32

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	88	12	0	0	0	100	0	17
2018	Legal services	54	37	6	3	1	90	4	434
2018	Administration and operations	44	34	17	3	2	78	5	63
2018	Human resources	71	16	8	4	0	88	4	24
2018	Financial management	69	25	6	0	0	94	0	16
2018	Information technology	66	34	0	0	0	100	0	12
2018	None of the above	74	21	5	0	0	95	0	23
2017	Legal services	59	32	5	2	1	92	4	466
2017	Administration and operations	51	32	15	1	1	83	3	69
2017	Human resources	60	23	12	5	0	83	5	26
2017	Financial management	52	42	6	0	0	94	0	17
2017	None of the above	66	25	6	3	0	91	3	32
2014	Legal services	71	23	4	1	1	94	2	449
2014	Administration and operations	73	20	4	1	1	93	3	72
2014	Human resources	67	23	3	0	7	90	7	31
2014	Financial management	73	27	0	0	0	100	0	18
2014	Information technology	75	25	0	0	0	100	0	11
2014	None of the above	70	24	4	2	0	94	2	49

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	65	35	0	0	0	0	100	0	16
2018	Legal services	23	40	11	15	11	0	63	26	435
2018	Administration and operations	21	41	17	11	11	0	61	22	65
2018	Human resources	43	44	8	4	0	0	88	4	24
2018	Financial management	69	18	6	7	0	0	87	7	16
2018	Information technology	40	34	17	0	0	9	82	0	12
2018	None of the above	34	40	21	5	0	0	74	5	23
2017	Legal services	26	39	11	13	11	0	65	24	466
2017	Administration and operations	28	35	16	15	4	3	65	19	69
2017	Human resources	52	35	4	4	5	0	87	9	26
2017	Financial management	35	35	18	12	0	0	70	12	17
2017	None of the above	34	48	15	0	4	0	82	4	32
2014	Legal services	19	38	12	16	15	0	57	31	449
2014	Administration and operations	17	50	16	13	5	0	67	17	71
2014	Human resources	46	41	0	4	9	0	87	13	31
2014	Financial management	27	49	17	6	0	0	76	6	18
2014	Information technology	56	35	8	0	0	0	92	0	11
2014	None of the above	20	42	11	11	13	2	64	24	49

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	57	25	18	0	0	0	0	82	0	17
2018	Legal services	23	35	19	13	10	0	1	58	23	432
2018	Administration and operations	29	35	11	19	6	0	0	64	25	65
2018	Human resources	77	14	8	0	0	0	0	92	0	24
2018	Financial management	61	26	6	7	0	0	0	87	7	16
2018	Information technology	66	17	17	0	0	0	0	83	0	12
2018	None of the above	34	44	18	4	0	0	0	78	4	23
2017	Legal services	28	32	18	11	10	1	0	61	21	467
2017	Administration and operations	31	28	25	10	6	0	0	60	16	69
2017	Human resources	46	38	4	8	5	0	0	83	13	26
2017	Financial management	40	42	6	6	6	0	0	82	12	17
2017	None of the above	35	42	18	3	3	0	0	76	6	32
2014	Legal services	26	37	13	14	10	0	0	63	24	447
2014	Administration and operations	32	39	11	13	5	0	0	71	17	71
2014	Human resources	52	22	10	4	12	0	0	75	16	31
2014	Financial management	43	33	24	0	0	0	0	76	0	18
2014	Information technology	67	16	0	16	0	0	0	84	16	11
2014	None of the above	29	35	12	10	13	0	0	64	23	49

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	68	26	0	6	0	0	0	94	6	17
2018	Legal services	21	34	13	17	15	0	0	55	31	436
2018	Administration and operations	23	35	17	11	12	2	0	59	23	65
2018	Human resources	38	50	7	5	0	0	0	88	5	24
2018	Financial management	62	25	13	0	0	0	0	87	0	16
2018	Information technology	40	43	17	0	0	0	0	83	0	12
2018	None of the above	30	44	13	13	0	0	0	74	13	23
2017	Legal services	22	40	13	13	12	0	0	63	25	466
2017	Administration and operations	32	27	19	15	7	0	0	59	22	69
2017	Human resources	45	42	4	4	5	0	0	87	9	26
2017	Financial management	52	30	12	6	0	0	0	82	6	17
2017	None of the above	41	44	3	9	3	0	0	84	12	32
2014	Legal services	25	39	13	13	10	0	0	64	23	448
2014	Administration and operations	22	51	11	13	3	0	0	73	16	72
2014	Human resources	61	19	13	0	6	0	0	81	6	31
2014	Financial management	38	50	7	5	0	0	0	88	5	18
2014	Information technology	84	8	8	0	0	0	0	92	0	11
2014	None of the above	22	33	8	20	15	0	2	56	36	49

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	81	19	0	0	0	0	100	0	17
2018	Legal services	40	38	11	6	5	0	79	10	434
2018	Administration and operations	32	43	11	8	6	0	75	14	65
2018	Human resources	49	40	7	0	4	0	89	4	24
2018	Financial management	55	32	13	0	0	0	87	0	16
2018	Information technology	49	51	0	0	0	0	100	0	12
2018	None of the above	56	35	4	5	0	0	91	5	23
2017	Legal services	43	40	7	5	3	0	84	9	465
2017	Administration and operations	32	44	20	1	0	2	78	1	69
2017	Human resources	49	31	8	8	5	0	80	13	26
2017	Financial management	46	54	0	0	0	0	100	0	17
2017	None of the above	57	31	6	0	6	0	88	6	32
2014	Legal services	49	35	9	5	2	0	84	8	449
2014	Administration and operations	34	49	6	8	3	0	83	11	72
2014	Human resources	54	27	9	4	7	0	81	10	31
2014	Financial management	37	63	0	0	0	0	100	0	18
2014	Information technology	67	33	0	0	0	0	100	0	11
2014	None of the above	45	36	10	2	7	0	82	8	49

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	43	18	23	11	0	6	65	11	17
2018	Legal services	17	28	23	13	19	0	45	32	437
2018	Administration and operations	45	35	8	6	6	0	80	12	65
2018	Human resources	9	37	42	12	0	0	45	12	24
2018	Financial management	38	51	4	0	6	0	90	6	16
2018	Information technology	43	26	17	8	0	6	73	9	12
2018	None of the above	32	46	9	4	8	0	79	12	23
2017	Legal services	17	33	21	16	11	1	51	28	470
2017	Administration and operations	45	35	9	4	7	0	80	11	69
2017	Human resources	24	34	38	4	0	0	58	4	26
2017	Financial management	36	46	6	12	0	0	82	12	17
2017	None of the above	27	47	10	4	9	3	77	13	32
2014	Legal services	20	30	21	15	14	0	50	30	449
2014	Administration and operations	30	41	17	7	4	1	72	11	72
2014	Human resources	37	40	14	7	0	3	78	7	31
2014	Financial management	54	34	0	12	0	0	88	12	18
2014	Information technology	36	28	35	0	0	0	65	0	11
2014	None of the above	38	30	13	13	7	0	67	19	49

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	12	28	19	36	0	6	58	12	17
2018	Legal services	6	15	28	34	15	1	2	50	21	435
2018	Administration and operations	11	26	26	26	9	0	2	36	38	65
2018	Human resources	7	22	32	31	8	0	0	39	29	24
2018	Financial management	0	25	44	14	17	0	0	31	25	16
2018	Information technology	0	17	33	9	32	0	9	45	19	12
2018	None of the above	9	17	22	21	32	0	0	53	25	23
2017	Legal services	4	14	26	30	21	2	3	54	19	467
2017	Administration and operations	11	16	36	22	9	3	3	33	29	69
2017	Human resources	8	17	39	25	12	0	0	37	25	26
2017	Financial management	6	18	41	29	6	0	0	35	25	17
2017	None of the above	3	21	16	35	18	0	6	57	26	32
2014	Legal services	7	16	32	27	15	1	4	44	23	446
2014	Administration and operations	8	23	27	21	17	0	4	39	33	72
2014	Human resources	14	30	22	25	10	0	0	35	44	31
2014	Financial management	0	22	40	23	15	0	0	38	22	18
2014	Information technology	11	0	49	20	20	0	0	40	11	11
2014	None of the above	11	14	32	21	13	0	9	38	27	49

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	7	30	17	46	0	0	63	7	17
2018	Legal services	9	20	25	27	16	1	1	45	30	436
2018	Administration and operations	9	15	23	35	12	2	3	49	26	65
2018	Human resources	7	40	20	17	11	0	4	30	49	24
2018	Financial management	7	12	31	26	23	0	0	50	19	16
2018	Information technology	0	0	17	17	32	17	17	75	0	12
2018	None of the above	5	17	21	30	23	0	4	56	22	23
2017	Legal services	6	13	23	29	25	3	3	56	19	468
2017	Administration and operations	9	14	25	20	22	5	6	47	26	68
2017	Human resources	5	8	46	12	22	0	8	36	14	26
2017	Financial management	6	6	25	40	22	0	0	62	12	17
2017	None of the above	3	6	24	30	28	3	6	64	10	32
2014	Legal services	8	14	27	28	20	2	2	50	23	447
2014	Administration and operations	10	11	21	28	20	3	7	54	23	72
2014	Human resources	3	13	13	25	32	7	7	66	18	31
2014	Financial management	0	5	12	57	20	6	0	82	6	18
2014	Information technology	8	8	35	0	48	0	0	48	16	11
2014	None of the above	11	8	21	35	14	2	9	54	22	49

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	6	13	12	35	28	0	6	67	20	17
2018	Legal services	11	17	33	23	14	2	2	38	28	434
2018	Administration and operations	12	14	35	21	14	0	3	37	27	65
2018	Human resources	0	21	25	30	24	0	0	54	21	24
2018	Financial management	14	12	6	37	31	0	0	68	26	16
2018	Information technology	0	0	33	34	15	9	9	60	0	12
2018	None of the above	9	26	26	16	18	0	5	36	36	23
2017	Legal services	8	18	30	24	14	2	3	40	28	468
2017	Administration and operations	12	15	28	22	14	5	4	39	30	69
2017	Human resources	0	5	27	23	33	0	12	64	6	26
2017	Financial management	0	6	42	48	4	0	0	53	6	17
2017	None of the above	9	3	36	19	18	9	6	44	15	32
2014	Legal services	16	21	27	21	12	0	3	34	38	447
2014	Administration and operations	10	24	33	15	17	0	1	33	34	72
2014	Human resources	14	9	30	28	19	0	0	47	23	31
2014	Financial management	5	24	28	28	15	0	0	43	29	18
2014	Information technology	0	19	25	8	36	0	12	51	22	11
2014	None of the above	17	13	28	17	12	2	11	34	34	49

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	0	29	26	39	0	6	69	0	17
2018	Legal services	5	13	34	33	13	0	2	47	18	433
2018	Administration and operations	6	5	23	46	16	0	5	65	11	65
2018	Human resources	0	16	30	47	7	0	0	54	16	24
2018	Financial management	0	0	19	64	17	0	0	81	0	16
2018	Information technology	0	9	18	18	35	9	9	66	12	11
2018	None of the above	5	8	23	44	20	0	0	64	13	22
2017	Legal services	5	12	29	32	19	1	3	53	17	466
2017	Administration and operations	1	14	25	32	21	3	3	57	17	67
2017	Human resources	0	4	28	34	30	0	4	67	4	26
2017	Financial management	0	0	22	54	24	0	0	78	0	17
2017	None of the above	0	16	25	30	19	6	3	54	18	31
2014	Legal services	3	12	30	38	15	0	3	54	15	447
2014	Administration and operations	2	10	24	37	24	0	3	63	13	72
2014	Human resources	4	13	16	50	17	0	0	67	16	31
2014	Financial management	0	6	18	50	26	0	0	76	6	18
2014	Information technology	0	0	47	25	28	0	0	53	0	11
2014	None of the above	8	11	32	15	28	0	6	46	20	49

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	12	37	10	35	0	6	47	13	17
2018	Legal services	29	26	27	9	7	0	1	17	56	434
2018	Administration and operations	18	17	23	28	9	0	5	39	36	65
2018	Human resources	17	29	45	9	0	0	0	9	46	23
2018	Financial management	13	19	25	30	13	0	0	43	32	16
2018	Information technology	17	17	17	26	24	0	0	49	34	12
2018	None of the above	4	34	23	16	19	0	5	37	40	23
2017	Legal services	17	20	29	20	10	2	3	31	38	468
2017	Administration and operations	13	23	16	26	14	3	4	44	39	68
2017	Human resources	9	15	46	10	12	0	8	24	26	26
2017	Financial management	6	18	28	31	11	0	6	45	25	17
2017	None of the above	6	25	19	19	16	0	15	41	36	32
2014	Legal services	19	25	29	16	8	1	2	25	45	447
2014	Administration and operations	13	18	30	22	14	0	3	37	32	72
2014	Human resources	11	18	19	25	19	7	0	48	31	31
2014	Financial management	0	12	39	35	15	0	0	50	12	18
2014	Information technology	11	25	25	12	28	0	0	40	35	11
2014	None of the above	17	24	25	14	17	0	2	33	42	48

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	13	18	16	47	0	6	67	14	17
2018	Legal services	18	19	24	23	13	1	2	37	38	436
2018	Administration and operations	14	15	20	26	18	3	3	47	31	64
2018	Human resources	19	44	33	0	4	0	0	4	63	24
2018	Financial management	7	18	44	30	0	0	0	30	25	16
2018	Information technology	9	9	34	8	32	9	0	44	19	12
2018	None of the above	5	18	21	37	19	0	0	57	22	22
2017	Legal services	10	15	27	24	17	4	4	44	27	468
2017	Administration and operations	12	14	28	23	13	8	4	40	29	68
2017	Human resources	17	35	34	14	0	0	0	14	52	26
2017	Financial management	0	6	36	47	10	0	0	57	6	17
2017	None of the above	3	7	28	24	16	0	22	51	12	31
2014	Legal services	11	14	25	29	15	3	4	47	27	446
2014	Administration and operations	10	15	18	32	17	3	6	54	26	71
2014	Human resources	0	9	17	37	30	0	7	72	10	31
2014	Financial management	0	0	13	46	41	0	0	87	0	18
2014	Information technology	0	8	25	11	56	0	0	67	8	11
2014	None of the above	11	12	14	28	16	6	11	54	28	47

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	13	7	32	18	25	0	6	46	20	17
2018	Legal services	13	20	35	17	11	2	2	29	34	435
2018	Administration and operations	12	27	20	28	9	2	2	39	40	65
2018	Human resources	5	17	22	28	24	0	4	55	22	24
2018	Financial management	13	13	31	23	20	0	0	43	26	16
2018	Information technology	0	0	25	41	17	9	8	70	0	12
2018	None of the above	0	29	17	22	27	0	5	51	31	23
2017	Legal services	10	19	36	18	10	3	3	30	32	468
2017	Administration and operations	9	19	31	14	14	7	6	33	31	69
2017	Human resources	0	0	52	19	29	0	0	48	0	26
2017	Financial management	6	6	54	24	10	0	0	34	12	17
2017	None of the above	3	13	25	20	21	3	15	50	20	32
2014	Legal services	18	21	32	17	8	1	2	26	40	447
2014	Administration and operations	11	22	27	24	11	0	4	37	35	71
2014	Human resources	19	10	22	29	20	0	0	48	29	31
2014	Financial management	0	18	38	34	10	0	0	44	18	18
2014	Information technology	0	19	36	8	25	0	12	37	22	11
2014	None of the above	13	17	28	14	18	2	8	36	33	49

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	46	23	11	7	7	7	0	74	14	17
2018	Legal services	13	27	17	19	16	6	1	44	38	435
2018	Administration and operations	18	24	25	14	14	4	0	44	29	65
2018	Human resources	45	32	9	4	0	0	9	85	5	23
2018	Financial management	29	44	14	6	0	0	7	79	7	16
2018	Information technology	32	43	0	17	0	9	0	82	18	12
2018	None of the above	23	32	27	5	9	4	0	58	14	23
2017	Legal services	17	26	15	16	17	4	4	47	37	470
2017	Administration and operations	16	31	10	21	14	3	4	51	39	69
2017	Human resources	30	20	15	15	0	7	12	62	19	26
2017	Financial management	33	30	19	6	0	0	12	72	7	17
2017	None of the above	34	25	13	19	9	0	0	60	28	32
2014	Legal services	21	28	14	16	16	3	2	52	33	448
2014	Administration and operations	20	40	15	11	13	1	0	60	24	72
2014	Human resources	40	25	3	9	15	0	7	71	26	31
2014	Financial management	26	28	17	20	0	5	5	60	22	18
2014	Information technology	34	49	8	8	0	0	0	84	8	11
2014	None of the above	28	20	8	17	19	4	5	52	39	48

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	64	10	12	13	0	0	0	74	13	17
2018	Legal services	25	32	7	18	17	1	0	57	36	435
2018	Administration and operations	24	30	14	16	14	0	1	55	30	65
2018	Human resources	71	25	0	4	0	0	0	96	4	23
2018	Financial management	56	32	0	12	0	0	0	88	12	16
2018	Information technology	75	9	8	8	0	0	0	83	8	12
2018	None of the above	23	47	9	9	9	4	0	72	19	23
2017	Legal services	28	30	10	15	15	1	1	59	31	470
2017	Administration and operations	30	34	14	16	6	0	0	64	22	69
2017	Human resources	77	12	0	12	0	0	0	88	12	26
2017	Financial management	52	24	18	6	0	0	0	76	6	17
2017	None of the above	44	34	10	6	6	0	0	78	12	32
2014	Legal services	30	31	10	13	14	1	0	62	27	448
2014	Administration and operations	34	31	8	11	14	1	0	66	25	72
2014	Human resources	47	38	3	3	9	0	0	85	12	31
2014	Financial management	46	12	24	13	0	5	0	61	14	18
2014	Information technology	48	35	8	8	0	0	0	84	8	11
2014	None of the above	30	29	4	11	19	7	0	63	33	49

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	9	31	19	7	20	13	0	46	31	16
2018	Legal services	7	16	15	22	27	11	1	27	56	434
2018	Administration and operations	13	19	21	16	17	9	5	37	38	65
2018	Human resources	23	41	0	9	9	9	9	78	22	23
2018	Financial management	23	45	18	13	0	0	0	69	13	16
2018	Information technology	24	17	8	8	0	43	0	71	14	12
2018	None of the above	9	25	21	27	9	4	5	37	39	23
2017	Legal services	6	15	13	23	25	18	1	26	58	470
2017	Administration and operations	9	16	18	23	14	19	1	31	47	69
2017	Human resources	23	19	12	0	9	32	7	67	14	26
2017	Financial management	13	33	36	6	0	6	6	52	7	17
2017	None of the above	22	13	12	25	6	16	6	45	39	32
2014	Legal services	6	16	19	21	21	16	1	26	51	449
2014	Administration and operations	5	22	16	28	13	14	1	33	48	72
2014	Human resources	17	22	7	9	6	23	16	65	24	31
2014	Financial management	5	45	28	5	6	10	0	56	13	18
2014	Information technology	20	44	20	8	0	8	0	69	9	11
2014	None of the above	10	14	12	22	23	14	4	29	55	49

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	67	19	0	13	0	0	87	13	17
2018	Legal services	34	38	10	10	8	0	72	18	434
2018	Administration and operations	33	34	11	19	3	0	67	22	65
2018	Human resources	75	21	0	4	0	0	96	4	23
2018	Financial management	81	19	0	0	0	0	100	0	16
2018	Information technology	83	8	0	8	0	0	92	8	12
2018	None of the above	27	46	18	5	4	0	73	9	23
2017	Legal services	33	39	8	10	8	1	73	19	469
2017	Administration and operations	33	36	11	12	7	1	70	19	69
2017	Human resources	65	22	4	4	5	0	87	9	26
2017	Financial management	69	19	6	6	0	0	88	6	17
2017	None of the above	40	36	9	9	6	0	76	15	32
2014	Legal services	35	39	8	13	5	0	73	19	449
2014	Administration and operations	35	35	11	14	6	0	69	19	72
2014	Human resources	63	22	0	6	9	0	85	15	31
2014	Financial management	31	51	18	0	0	0	82	0	18
2014	Information technology	28	64	0	8	0	0	92	8	11
2014	None of the above	31	40	10	9	8	2	72	18	49

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	63	32	0	6	0	0	94	6	17
2018	Legal services	33	40	12	8	5	1	75	14	434
2018	Administration and operations	25	38	13	14	8	2	64	22	65
2018	Human resources	68	22	5	4	0	0	91	4	23
2018	Financial management	56	37	6	0	0	0	94	0	16
2018	Information technology	75	17	0	8	0	0	92	8	12
2018	None of the above	32	45	22	0	0	0	78	0	23

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	63	25	6	7	0	0	0	88	7	17
2018	Legal services	31	33	13	13	8	0	0	65	22	438
2018	Administration and operations	32	27	19	16	5	1	0	60	21	65
2018	Human resources	53	39	4	4	0	0	0	92	4	24
2018	Financial management	46	26	7	21	0	0	0	72	21	15
2018	Information technology	75	17	8	0	0	0	0	92	0	12
2018	None of the above	41	32	18	5	5	0	0	73	9	23
2017	Legal services	30	33	12	12	11	0	1	65	23	468
2017	Administration and operations	40	37	13	6	4	0	0	77	10	69
2017	Human resources	38	35	12	4	12	0	0	73	15	26
2017	Financial management	24	58	12	6	0	0	0	82	6	17
2017	None of the above	48	33	7	3	9	0	0	81	12	31
2014	Legal services	35	33	11	10	9	0	0	69	20	449
2014	Administration and operations	43	34	6	13	3	1	0	79	16	72
2014	Human resources	48	19	16	6	9	3	0	68	15	31
2014	Financial management	37	40	17	5	0	0	0	77	5	18
2014	Information technology	65	27	0	8	0	0	0	92	8	11
2014	None of the above	39	31	6	9	14	0	0	71	23	49

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	68	13	12	7	0	0	0	81	7	17
2018	Legal services	44	29	12	6	7	1	1	74	13	436
2018	Administration and operations	32	34	14	11	5	4	0	69	17	65
2018	Human resources	46	46	4	5	0	0	0	91	5	24
2018	Financial management	60	7	27	0	0	7	0	71	0	15
2018	Information technology	66	25	8	0	0	0	0	92	0	12
2018	None of the above	51	35	5	9	0	0	0	86	9	23
2017	Legal services	43	28	10	7	9	2	1	73	16	470
2017	Administration and operations	46	30	9	4	7	3	0	79	12	68
2017	Human resources	56	24	8	4	4	4	0	84	8	26
2017	Financial management	48	34	18	0	0	0	0	82	0	17
2017	None of the above	62	18	16	0	0	0	3	83	0	32
2014	Legal services	48	23	10	11	5	2	1	74	17	449
2014	Administration and operations	39	39	9	6	6	0	3	80	11	72
2014	Human resources	66	16	0	3	12	3	0	85	15	31
2014	Financial management	43	37	0	14	6	0	0	80	20	18
2014	Information technology	84	0	8	0	0	8	0	91	0	11
2014	None of the above	46	25	4	6	13	4	2	76	20	49

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	74	7	6	13	0	0	0	81	13	17
2018	Legal services	37	31	12	10	9	0	1	69	19	436
2018	Administration and operations	32	26	13	22	2	4	0	61	25	65
2018	Human resources	65	17	13	5	0	0	0	82	5	24
2018	Financial management	59	14	7	14	0	7	0	78	15	15
2018	Information technology	66	25	8	0	0	0	0	92	0	12
2018	None of the above	43	25	13	14	5	0	0	68	19	23
2017	Legal services	36	30	10	12	10	1	1	67	23	468
2017	Administration and operations	38	37	10	9	3	3	0	78	12	69
2017	Human resources	38	35	16	8	4	0	0	73	12	26
2017	Financial management	42	52	6	0	0	0	0	94	0	17
2017	None of the above	58	23	13	0	6	0	0	81	6	32
2014	Legal services	37	30	9	13	9	2	1	69	22	448
2014	Administration and operations	38	37	7	12	3	1	1	77	16	72
2014	Human resources	57	19	9	3	9	0	3	78	12	31
2014	Financial management	26	55	7	12	0	0	0	81	12	18
2014	Information technology	67	33	0	0	0	0	0	100	0	11
2014	None of the above	42	18	15	2	21	0	2	61	23	49

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	81	12	0	7	0	0	0	93	7	17
2018	Legal services	51	27	10	4	7	1	0	79	11	434
2018	Administration and operations	49	27	11	5	3	4	0	80	8	64
2018	Human resources	70	21	4	5	0	0	0	91	5	24
2018	Financial management	80	20	0	0	0	0	0	100	0	15
2018	Information technology	75	25	0	0	0	0	0	100	0	12
2018	None of the above	52	29	14	0	5	0	0	81	5	23
2017	Legal services	52	22	10	6	7	2	1	77	13	470
2017	Administration and operations	47	33	10	7	3	0	0	80	10	69
2017	Human resources	57	23	8	4	8	0	0	81	12	26
2017	Financial management	76	18	0	6	0	0	0	94	6	17
2017	None of the above	65	26	3	3	0	3	0	94	3	32

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	68	13	12	7	0	0	81	7	17
2018	Legal services	45	27	11	8	9	0	73	17	437
2018	Administration and operations	45	30	14	7	5	0	75	11	63
2018	Human resources	66	30	4	0	0	0	96	0	24
2018	Financial management	59	28	7	7	0	0	87	7	15
2018	Information technology	66	34	0	0	0	0	100	0	12
2018	None of the above	48	34	18	0	0	0	82	0	23
2017	Legal services	46	24	11	9	10	1	70	19	469
2017	Administration and operations	51	24	12	7	6	0	75	13	69
2017	Human resources	58	19	12	0	12	0	77	12	26
2017	Financial management	54	40	6	0	0	0	94	0	17
2017	None of the above	66	19	7	6	3	0	85	9	32
2014	Legal services	48	28	10	8	6	0	76	14	449
2014	Administration and operations	52	31	11	6	0	0	83	6	72
2014	Human resources	60	19	6	3	12	0	79	15	31
2014	Financial management	58	30	5	7	0	0	88	7	18
2014	Information technology	92	0	0	8	0	0	92	8	11
2014	None of the above	43	28	8	4	17	0	71	21	49

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Legal services	37	40	16	3	2	0	3	79	5	60
2018	Administration and operations	6	35	30	20	0	0	10	45	22	11
2017	Legal services	42	21	10	14	6	2	5	68	21	52
2017	Administration and operations	17	38	13	6	13	0	14	64	22	16
2014	Legal services	24	41	7	7	4	6	10	78	14	52
2014	Administration and operations	24	59	0	9	9	0	0	83	17	12
2014	Financial management	9	62	9	0	0	0	19	88	0	10

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	68	11	7	7	0	7	0	86	7	17
2018	Legal services	37	27	14	8	9	4	1	66	19	437
2018	Administration and operations	33	33	19	8	3	4	0	69	12	64
2018	Human resources	20	33	25	18	5	0	0	53	22	24
2018	Financial management	75	19	6	0	0	0	0	94	0	16
2018	Information technology	58	25	0	0	0	17	0	100	0	12
2018	None of the above	39	26	26	0	5	5	0	68	5	23
2017	Legal services	37	30	12	7	8	4	1	71	17	470
2017	Administration and operations	33	34	20	9	1	3	0	69	10	69
2017	Human resources	53	27	8	4	5	4	0	83	9	26
2017	Financial management	47	41	6	0	6	0	0	88	6	17
2017	None of the above	38	44	10	3	0	6	0	87	3	32
2014	Legal services	41	28	14	8	6	2	0	71	15	449
2014	Administration and operations	36	36	11	8	1	7	0	77	10	72
2014	Human resources	46	19	12	10	9	4	0	68	20	31
2014	Financial management	39	31	13	0	5	12	0	79	6	18
2014	Information technology	56	27	0	8	0	8	0	91	9	11
2014	None of the above	34	26	10	7	11	12	0	69	20	49

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	62	25	0	7	7	0	87	13	17
2018	Legal services	26	32	13	14	14	1	59	28	434
2018	Administration and operations	26	27	26	9	9	2	55	19	65
2018	Human resources	28	28	25	13	5	0	57	18	24
2018	Financial management	69	18	6	7	0	0	87	7	16
2018	Information technology	66	17	17	0	0	0	83	0	12
2018	None of the above	30	43	18	10	0	0	72	10	22
2017	Legal services	31	27	12	15	13	1	59	29	470
2017	Administration and operations	23	48	16	7	6	0	71	13	69
2017	Human resources	50	30	8	8	5	0	80	13	26
2017	Financial management	42	46	6	0	6	0	88	6	17
2017	None of the above	39	32	20	6	3	0	71	9	31
2014	Legal services	30	31	13	14	11	1	61	25	449
2014	Administration and operations	33	37	14	13	3	0	70	15	72
2014	Human resources	43	32	9	7	9	0	75	16	31
2014	Financial management	33	37	17	6	0	6	75	7	18
2014	Information technology	65	16	11	0	0	8	88	0	11
2014	None of the above	26	27	13	14	17	4	55	32	49

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	50	24	13	7	7	0	0	74	13	17
2018	Legal services	18	28	15	17	18	3	0	48	36	433
2018	Administration and operations	19	25	29	14	11	2	0	45	25	65
2018	Human resources	20	28	21	25	5	0	0	49	30	24
2018	Financial management	61	26	6	7	0	0	0	87	7	16
2018	Information technology	34	32	17	0	0	17	0	80	0	12
2018	None of the above	18	40	27	10	0	5	0	61	10	22
2017	Legal services	20	27	15	17	16	4	0	50	34	469
2017	Administration and operations	20	32	21	14	10	1	0	53	25	69
2017	Human resources	38	37	8	4	5	8	0	82	10	26
2017	Financial management	35	41	12	12	0	0	0	76	12	17
2017	None of the above	27	33	25	9	0	6	0	64	9	32
2014	Legal services	20	28	14	20	14	4	0	50	35	447
2014	Administration and operations	25	30	15	17	6	7	0	59	24	72
2014	Human resources	29	30	16	19	6	0	0	60	25	31
2014	Financial management	23	42	18	5	6	5	0	68	12	18
2014	Information technology	56	25	11	0	0	8	0	88	0	11
2014	None of the above	16	25	16	18	17	6	2	44	38	49

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	39	35	0	19	7	0	74	26	17
2018	Legal services	14	29	15	18	22	1	44	41	436
2018	Administration and operations	21	24	19	21	13	3	47	34	65
2018	Human resources	17	31	18	29	5	0	49	34	24
2018	Financial management	63	18	12	7	0	0	81	7	16
2018	Information technology	40	25	17	17	0	0	66	17	12
2018	None of the above	11	32	34	22	0	0	43	22	23
2017	Legal services	16	26	13	24	18	2	43	43	467
2017	Administration and operations	18	46	16	9	10	1	65	19	68
2017	Human resources	18	45	16	12	0	9	70	13	26
2017	Financial management	25	63	0	12	0	0	88	12	17
2017	None of the above	28	39	17	3	13	0	67	16	31
2014	Legal services	17	28	17	19	15	3	47	35	448
2014	Administration and operations	16	36	16	21	9	3	54	30	72
2014	Human resources	24	31	16	17	9	3	57	27	31
2014	Financial management	33	56	5	6	0	0	88	6	18
2014	Information technology	40	25	27	0	0	8	70	0	11
2014	None of the above	6	41	14	11	24	4	49	36	49

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	52	35	0	7	0	7	0	93	7	17
2018	Legal services	18	39	22	12	8	1	0	58	20	436
2018	Administration and operations	24	37	22	8	6	2	2	63	14	65
2018	Human resources	28	47	9	7	5	4	0	78	12	24
2018	Financial management	35	51	7	7	0	0	0	86	7	16
2018	Information technology	40	42	17	0	0	0	0	83	0	12
2018	None of the above	27	45	15	13	0	0	0	71	13	23
2017	Legal services	21	36	22	11	8	1	1	58	20	467
2017	Administration and operations	22	41	19	14	3	1	0	64	17	69
2017	Human resources	50	22	20	4	4	0	0	72	8	26
2017	Financial management	37	51	12	0	0	0	0	88	0	17
2017	None of the above	36	39	16	3	6	0	0	75	9	31
2014	Legal services	24	40	19	9	6	2	0	66	15	449
2014	Administration and operations	27	35	23	10	1	4	0	65	12	72
2014	Human resources	42	36	6	10	6	0	0	78	16	31
2014	Financial management	46	38	10	0	0	5	0	89	0	18
2014	Information technology	65	16	11	8	0	0	0	81	8	11
2014	None of the above	12	38	22	6	15	6	0	54	23	49

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	64	18	0	0	7	6	6	92	8	17
2018	Legal services	37	35	10	10	7	0	0	72	18	434
2018	Administration and operations	32	23	16	12	11	6	0	59	25	65
2018	Human resources	40	30	26	4	0	0	0	70	4	24
2018	Financial management	23	39	18	7	0	6	7	71	8	16
2018	Information technology	40	25	9	0	0	17	8	88	0	12
2018	None of the above	36	42	9	13	0	0	0	78	13	23
2017	Legal services	42	32	10	8	6	2	1	75	15	467
2017	Administration and operations	34	37	11	6	4	5	3	77	11	69
2017	Human resources	58	22	8	7	0	5	0	84	8	26
2017	Financial management	41	34	6	18	0	0	0	76	18	17
2017	None of the above	40	51	6	0	0	0	3	94	0	32
2014	Legal services	53	29	6	7	3	1	1	84	10	449
2014	Administration and operations	45	39	7	6	3	0	0	84	8	72
2014	Human resources	57	30	3	10	0	0	0	87	10	31
2014	Financial management	26	42	22	10	0	0	0	68	10	18
2014	Information technology	56	25	19	0	0	0	0	81	0	11
2014	None of the above	35	35	14	2	6	8	0	76	9	49

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	63	24	7	0	7	0	87	7	17
2018	Legal services	27	35	21	9	8	0	62	17	435
2018	Administration and operations	34	31	23	5	6	2	65	11	65
2018	Human resources	37	33	22	8	0	0	69	8	24
2018	Financial management	36	45	19	0	0	0	81	0	16
2018	Information technology	58	25	9	0	0	9	91	0	12
2018	None of the above	39	35	14	12	0	0	74	12	23

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	25	6	7	6	13	32	11	55	34	17
2018	Legal services	13	19	15	20	24	6	2	35	48	433
2018	Administration and operations	19	21	13	14	20	12	0	46	40	64
2018	Human resources	15	34	13	21	8	9	0	53	32	24
2018	Financial management	37	19	12	14	6	12	0	63	23	16
2018	Information technology	49	9	9	17	9	9	0	63	28	12
2018	None of the above	17	30	26	13	4	9	0	52	19	23
2017	Legal services	11	19	14	19	23	13	2	35	49	468
2017	Administration and operations	22	20	20	19	9	9	3	47	31	69
2017	Human resources	23	15	16	15	8	20	4	49	31	26
2017	Financial management	13	33	0	12	0	30	13	79	21	17
2017	None of the above	26	25	19	6	21	3	0	52	28	32
2014	Legal services	15	19	13	21	19	10	2	39	46	449
2014	Administration and operations	15	30	13	20	15	6	2	49	38	72
2014	Human resources	26	24	9	16	15	6	4	55	35	31
2014	Financial management	31	20	29	10	5	5	0	53	16	18
2014	Information technology	36	25	0	0	19	20	0	76	24	11
2014	None of the above	15	25	11	20	19	8	2	44	43	49

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	49	13	19	19	0	0	0	62	19	17
2018	Legal services	15	26	15	21	21	2	0	42	43	438
2018	Administration and operations	13	17	26	28	14	3	0	30	43	65
2018	Human resources	8	45	22	16	5	5	0	55	22	24
2018	Financial management	50	24	7	19	0	0	0	74	19	16
2018	Information technology	40	43	8	0	9	0	0	83	9	12
2018	None of the above	17	34	31	5	9	0	5	54	14	23
2017	Legal services	16	30	12	19	20	2	0	48	40	469
2017	Administration and operations	13	25	26	10	21	4	0	40	33	69
2017	Human resources	35	41	8	8	0	9	0	83	8	26
2017	Financial management	53	30	6	10	0	0	0	84	10	17
2017	None of the above	31	32	19	12	7	0	0	63	18	32
2014	Legal services	15	33	15	20	16	2	0	49	37	448
2014	Administration and operations	23	15	20	20	17	6	0	40	39	72
2014	Human resources	31	43	6	7	13	0	0	75	19	31
2014	Financial management	41	39	13	6	0	0	0	80	6	18
2014	Information technology	36	47	8	0	0	8	0	91	0	11
2014	None of the above	13	30	18	15	19	4	2	45	36	49

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	17	25	35	6	7	0	11	47	14	17
2018	Legal services	12	23	11	19	31	1	2	37	52	437
2018	Administration and operations	14	13	13	21	37	2	0	28	59	64
2018	Human resources	4	24	19	31	17	0	4	30	50	24
2018	Financial management	50	12	6	0	25	0	6	67	27	16
2018	Information technology	17	6	9	25	34	8	0	26	65	12
2018	None of the above	13	29	19	17	9	5	9	49	30	23
2017	Legal services	17	24	11	15	30	2	1	42	46	470
2017	Administration and operations	10	14	20	17	33	3	3	25	54	69
2017	Human resources	16	27	8	15	16	7	11	52	38	26
2017	Financial management	18	34	6	12	22	7	0	56	37	17
2017	None of the above	19	28	19	7	19	3	6	51	28	32
2014	Legal services	15	19	15	18	28	2	3	36	48	447
2014	Administration and operations	14	12	8	23	34	3	6	28	62	72
2014	Human resources	13	27	22	19	19	0	0	40	39	31
2014	Financial management	10	16	18	10	34	0	11	29	50	18
2014	Information technology	20	8	0	44	20	0	8	31	69	11
2014	None of the above	6	22	17	10	33	6	5	32	49	49

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	47	19	20	0	0	13	0	76	0	16
2018	Legal services	15	33	22	15	12	2	0	49	28	435
2018	Administration and operations	14	33	22	19	6	6	0	50	26	65
2018	Human resources	33	51	12	4	0	0	0	84	4	24
2018	Financial management	49	38	13	0	0	0	0	87	0	16
2018	Information technology	49	8	17	0	0	25	0	77	0	12
2018	None of the above	14	38	26	8	5	5	5	57	14	23
2017	Legal services	17	31	22	14	14	3	0	49	28	469
2017	Administration and operations	20	34	17	11	7	7	3	60	21	69
2017	Human resources	41	46	0	4	9	0	0	87	13	26
2017	Financial management	23	59	6	12	0	0	0	82	12	17
2017	None of the above	28	32	27	7	3	3	0	62	10	32

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	36	24	33	7	0	0	0	60	7	16
2018	Legal services	31	34	17	8	7	4	0	67	16	436
2018	Administration and operations	37	27	22	3	5	5	2	68	8	65
2018	Human resources	33	41	18	0	4	4	0	77	4	24
2018	Financial management	60	28	12	0	0	0	0	88	0	16
2018	Information technology	58	17	0	0	9	17	0	90	10	12
2018	None of the above	26	33	13	9	0	19	0	72	11	23
2017	Legal services	30	30	19	6	8	7	0	64	15	470
2017	Administration and operations	27	44	23	0	3	3	0	73	3	69
2017	Human resources	49	31	8	4	0	9	0	87	4	26
2017	Financial management	49	45	0	6	0	0	0	94	6	17
2017	None of the above	46	23	18	6	0	6	0	74	7	32
2014	Legal services	39	30	18	5	3	4	0	73	9	448
2014	Administration and operations	33	32	22	3	1	8	0	71	5	72
2014	Human resources	50	25	9	10	3	3	0	78	13	31
2014	Financial management	42	46	12	0	0	0	0	88	0	18
2014	Information technology	65	27	0	0	0	8	0	100	0	11
2014	None of the above	35	31	18	0	4	10	2	75	5	49

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	63	24	7	7	0	0	87	7	17
2018	Legal services	30	36	15	8	9	2	67	17	433
2018	Administration and operations	37	35	13	11	3	1	73	14	65
2018	Human resources	41	50	5	0	4	0	91	4	24
2018	Financial management	61	32	7	0	0	0	93	0	16
2018	Information technology	49	34	9	0	0	9	91	0	12
2018	None of the above	35	51	5	5	0	5	90	5	23
2017	Legal services	30	36	14	11	7	2	68	18	470
2017	Administration and operations	35	52	10	0	1	1	88	1	69
2017	Human resources	38	42	8	4	0	9	87	4	26
2017	Financial management	42	46	0	6	0	6	94	6	17
2017	None of the above	40	47	3	7	0	3	90	7	32
2014	Legal services	38	34	13	7	6	2	74	13	449
2014	Administration and operations	36	43	15	1	1	3	81	3	72
2014	Human resources	60	16	13	9	3	0	75	12	31
2014	Financial management	41	52	6	0	0	0	94	0	18
2014	Information technology	65	27	0	0	0	8	100	0	11
2014	None of the above	28	31	26	2	6	7	63	9	49

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	63	30	0	7	0	93	7	17
2018	Legal services	41	36	9	7	7	77	14	434
2018	Administration and operations	41	37	11	6	5	78	11	65
2018	Human resources	53	42	5	0	0	95	0	24
2018	Financial management	81	6	13	0	0	87	0	16
2018	Information technology	75	25	0	0	0	100	0	12
2018	None of the above	39	56	0	5	0	95	5	23
2017	Legal services	43	34	7	7	8	77	15	469
2017	Administration and operations	39	47	10	3	1	86	4	69
2017	Human resources	61	26	0	13	0	87	13	26
2017	Financial management	66	34	0	0	0	100	0	17
2017	None of the above	44	46	7	3	0	90	3	32
2014	Legal services	47	34	6	6	6	82	12	447
2014	Administration and operations	54	37	7	1	1	90	3	72
2014	Human resources	66	16	7	0	12	81	12	31
2014	Financial management	53	41	6	0	0	94	0	18
2014	Information technology	73	27	0	0	0	100	0	11
2014	None of the above	34	43	6	4	13	77	17	49

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	56	32	6	7	0	0	88	7	17
2018	Legal services	27	34	16	11	12	0	61	23	436
2018	Administration and operations	22	38	17	14	8	0	60	22	64
2018	Human resources	24	56	9	7	4	0	80	11	24
2018	Financial management	80	7	6	7	0	0	87	7	16
2018	Information technology	82	9	0	9	0	0	91	9	11
2018	None of the above	30	48	18	4	0	0	78	4	23
2017	Legal services	32	33	15	9	11	0	65	20	470
2017	Administration and operations	23	37	20	14	3	3	62	18	69
2017	Human resources	38	38	12	8	5	0	76	13	26
2017	Financial management	54	40	6	0	0	0	94	0	17
2017	None of the above	38	32	21	7	3	0	70	10	32
2014	Legal services	28	37	14	14	6	0	66	20	447
2014	Administration and operations	36	37	7	18	3	0	72	21	72
2014	Human resources	49	19	10	6	16	0	69	22	31
2014	Financial management	41	47	12	0	0	0	88	0	18
2014	Information technology	65	16	19	0	0	0	81	0	11
2014	None of the above	32	26	12	16	13	2	59	29	48

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	63	24	0	13	0	0	87	13	17
2018	Legal services	26	36	14	12	11	0	62	24	435
2018	Administration and operations	23	37	16	16	8	0	60	24	64
2018	Human resources	32	48	4	12	4	0	80	16	24
2018	Financial management	74	13	6	7	0	0	87	7	16
2018	Information technology	75	0	0	25	0	0	75	25	12
2018	None of the above	36	41	14	4	5	0	77	9	22
2017	Legal services	32	33	13	11	11	0	65	22	470
2017	Administration and operations	23	36	22	11	4	3	61	16	69
2017	Human resources	49	27	8	12	5	0	76	16	26
2017	Financial management	54	34	12	0	0	0	88	0	17
2017	None of the above	41	46	10	0	3	0	87	3	32
2014	Legal services	31	35	12	15	7	0	66	23	448
2014	Administration and operations	33	35	19	10	3	0	68	13	72
2014	Human resources	43	28	10	3	16	0	72	19	31
2014	Financial management	41	46	13	0	0	0	87	0	18
2014	Information technology	65	25	11	0	0	0	89	0	11
2014	None of the above	30	34	10	11	16	0	64	26	48

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	56	13	25	0	0	7	0	74	0	17
2018	Legal services	29	28	15	14	10	2	1	59	25	436
2018	Administration and operations	17	25	17	21	17	3	0	43	39	65
2018	Human resources	20	38	17	16	4	5	0	61	21	24
2018	Financial management	67	14	0	12	7	0	0	81	19	16
2018	Information technology	40	26	8	25	0	0	0	66	25	12
2018	None of the above	38	34	9	4	5	5	5	80	10	23
2017	Legal services	34	23	15	11	11	5	1	61	23	469
2017	Administration and operations	14	30	23	15	10	5	3	48	27	69
2017	Human resources	33	27	8	15	9	8	0	65	26	26
2017	Financial management	60	22	6	6	6	0	0	82	12	17
2017	None of the above	34	35	22	3	3	4	0	71	6	32
2014	Legal services	38	25	13	12	8	4	1	66	21	448
2014	Administration and operations	33	20	17	15	11	3	1	55	27	72
2014	Human resources	35	26	10	10	19	0	0	62	28	31
2014	Financial management	31	16	25	22	0	6	0	50	23	18
2014	Information technology	36	39	0	8	8	0	8	82	18	11
2014	None of the above	37	16	14	4	18	8	2	60	24	49

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Compliance, inspection and enforcement	10	59	31	17
2018	Legal services	16	43	41	436
2018	Administration and operations	25	28	46	65
2018	Human resources	52	13	35	24
2018	Financial management	20	36	44	16
2018	Information technology	17	51	32	12
2018	None of the above	17	47	35	23
2017	Legal services	18	53	29	469
2017	Administration and operations	21	28	50	69
2017	Human resources	38	19	43	26
2017	Financial management	16	37	47	17
2017	None of the above	19	53	28	32
2014	Legal services	16	54	30	447
2014	Administration and operations	21	40	39	72
2014	Human resources	32	28	40	31
2014	Financial management	16	37	47	18
2014	Information technology	44	25	32	11
2014	None of the above	15	48	38	49

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Legal services	16	10	41	26	0	6	69
2018	Administration and operations	4	6	65	12	6	6	17
2018	Human resources	8	0	92	0	0	0	12
2017	Legal services	8	10	30	34	3	14	83
2017	Administration and operations	7	13	60	7	13	0	15
2017	Human resources	8	0	72	0	0	21	10
2014	Legal services	13	12	21	37	9999	17	70
2014	Administration and operations	17	6	70	0	9999	7	16
2014	Human resources	0	0	82	18	9999	0	10

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Compliance, inspection and enforcement	0	100	17
2018	Legal services	18	82	437
2018	Administration and operations	25	75	65
2018	Human resources	0	100	23
2018	Financial management	0	100	16
2018	Information technology	0	100	12

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Legal services	62	79

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Legal services	55	79
2018	Administration and operations	38	16

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Legal services	10	79

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Legal services	10	79
2018	Administration and operations	0	16

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Legal services	14	79
2018	Administration and operations	0	16

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Legal services	9	79
2018	Administration and operations	0	16

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Legal services	46	79
2018	Administration and operations	44	16

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Legal services	39	79

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Legal services	43	79
2018	Administration and operations	43	16

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Legal services	44	79
2018	Administration and operations	51	16

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Legal services	33	79

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Legal services	55	79
2018	Administration and operations	62	16

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Legal services	45	79

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Legal services	8	79
2018	Administration and operations	0	16

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Legal services	12	79
2018	Administration and operations	0	16

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Legal services	49	79

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Legal services	34	79
2018	Administration and operations	32	16

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Legal services	15	79

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Legal services	45	79
2018	Administration and operations	63	16

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Legal services	21	79

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Legal services	8	79
2018	Administration and operations	0	16

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Legal services	20	79
2018	Administration and operations	0	16

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Legal services	6	79

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Legal services	6	79
2018	Administration and operations	0	16

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Legal services	10	79

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Legal services	8	79

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Legal services	42	79

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Legal services	8	74

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Legal services	15	74

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Legal services	10	74

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Legal services	14	74

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Legal services	9	74

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Legal services	48	74

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Legal services	51	74
2018	Administration and operations	37	16

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	74
2018	Administration and operations	0	16

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Legal services	70	74
2018	Administration and operations	69	16

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Legal services	14	74

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	27	0	17	7	13	31	6	42	32	17
2018	Legal services	13	17	19	12	15	22	3	39	35	432
2018	Administration and operations	10	22	21	8	14	17	8	43	30	64
2018	Human resources	15	17	13	12	9	34	0	48	32	24
2018	Financial management	17	13	13	14	0	24	19	52	25	16
2018	Information technology	24	9	17	0	0	51	0	66	0	12
2018	None of the above	24	19	26	10	8	13	0	49	21	22
2017	Legal services	11	16	17	10	13	26	8	40	35	470
2017	Administration and operations	13	20	26	7	9	22	5	44	21	69
2017	Human resources	26	15	8	15	0	36	0	64	24	26
2017	Financial management	16	29	0	6	0	24	25	88	12	17
2017	None of the above	16	31	16	13	3	13	9	60	20	32
2014	Legal services	11	14	20	10	9	30	5	39	30	448
2014	Administration and operations	18	19	22	8	13	19	1	46	26	72
2014	Human resources	7	24	10	9	15	35	0	48	37	31
2014	Financial management	23	17	6	0	0	37	17	86	0	18
2014	Information technology	8	28	16	0	0	47	0	69	0	11
2014	None of the above	6	19	23	9	8	30	4	38	26	49

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	56	24	0	13	7	0	0	80	20	17
2018	Legal services	24	27	19	13	9	7	1	55	24	435
2018	Administration and operations	29	21	19	11	8	11	2	56	22	64
2018	Human resources	36	43	8	8	0	4	0	83	9	24
2018	Financial management	35	26	19	14	0	6	0	65	15	16
2018	Information technology	40	34	17	0	0	9	0	82	0	12
2018	None of the above	27	27	25	13	0	9	0	59	14	23
2017	Legal services	23	34	18	7	9	8	1	62	17	470
2017	Administration and operations	21	48	20	3	3	6	0	73	6	69
2017	Human resources	42	30	15	4	0	9	0	79	4	26
2017	Financial management	47	35	12	0	0	6	0	87	0	17
2017	None of the above	37	23	18	12	3	3	3	64	16	32
2014	Legal services	21	23	23	9	8	14	1	53	21	447
2014	Administration and operations	22	27	22	11	5	13	0	56	19	72
2014	Human resources	40	19	3	3	19	16	0	71	26	31
2014	Financial management	33	22	19	0	0	26	0	74	0	18
2014	Information technology	32	35	16	0	0	16	0	80	0	11
2014	None of the above	16	26	21	8	6	23	0	55	18	49

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Compliance, inspection and enforcement	0	100	17
2018	Legal services	11	89	436
2018	Administration and operations	7	93	65
2018	Human resources	0	100	24
2018	Financial management	0	100	16

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Legal services	45	47

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Legal services	85	47

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	47

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Legal services	24	47

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Legal services	13	47

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Legal services	12	47

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Legal services	22	47

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Legal services	49	47

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Legal services	11	47

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Legal services	26	47

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Legal services	30	47

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	47

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Legal services	17	47

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Legal services	26	47

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Legal services	15	47

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	47

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Legal services	13	47

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Legal services	61	47

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	44

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Legal services	14	44

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Legal services	14	44

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Legal services	48	44

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Legal services	20	44

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Legal services	59	44

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	44

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Legal services	75	44

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Legal services	12	44

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	33	0	24	7	0	31	6	53	11	17
2018	Legal services	14	15	23	6	10	27	5	43	24	435
2018	Administration and operations	17	13	26	2	3	27	13	49	8	64
2018	Human resources	15	21	13	4	0	47	0	68	8	24
2018	Financial management	23	20	20	0	0	18	19	68	0	16
2018	Information technology	24	9	8	0	0	60	0	80	0	12
2018	None of the above	27	18	33	5	0	17	0	54	6	23
2017	Legal services	11	12	21	4	7	36	9	42	20	468
2017	Administration and operations	16	23	25	3	1	23	9	57	6	69
2017	Human resources	34	4	12	4	0	36	11	71	7	26
2017	Financial management	22	23	0	0	0	18	37	100	0	17
2017	None of the above	22	16	21	13	3	22	3	51	21	32
2014	Legal services	11	13	24	4	4	39	6	43	15	448
2014	Administration and operations	16	15	22	4	1	33	7	53	9	72
2014	Human resources	17	16	7	6	3	47	4	68	18	31
2014	Financial management	21	5	20	0	0	43	12	57	0	18
2014	Information technology	28	8	25	0	0	39	0	60	0	11
2014	None of the above	10	12	27	4	6	34	6	37	18	49

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	63	24	7	7	0	0	0	87	7	17
2018	Legal services	27	29	19	6	8	10	0	62	16	436
2018	Administration and operations	31	22	21	3	1	17	5	68	6	65
2018	Human resources	41	25	25	0	0	9	0	72	0	24
2018	Financial management	35	46	13	0	0	6	0	86	0	16
2018	Information technology	49	9	25	0	0	17	0	70	0	12
2018	None of the above	31	22	29	9	0	9	0	58	10	23
2017	Legal services	25	31	19	4	7	13	2	65	13	466
2017	Administration and operations	27	33	24	4	1	8	3	67	6	68
2017	Human resources	45	19	12	8	0	17	0	77	9	26
2017	Financial management	41	48	6	6	0	0	0	88	6	17
2017	None of the above	40	22	25	0	0	13	0	72	0	32
2014	Legal services	27	26	19	4	4	19	1	66	11	447
2014	Administration and operations	22	30	17	4	1	20	5	70	7	72
2014	Human resources	36	22	7	0	10	26	0	78	13	31
2014	Financial management	38	22	24	0	0	16	0	71	0	18
2014	Information technology	40	27	16	0	0	16	0	80	0	11
2014	None of the above	32	14	27	2	6	16	2	57	10	49

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	13	23	18	12	34	0	0	36	46	17
2018	Legal services	16	21	21	19	21	0	2	38	41	438
2018	Administration and operations	14	27	20	17	19	0	3	42	37	65
2018	Human resources	36	17	25	9	13	0	0	53	22	24
2018	Financial management	12	36	32	12	7	0	0	49	19	16
2018	Information technology	17	32	34	8	9	0	0	49	17	12
2018	None of the above	21	41	9	21	8	0	0	62	28	23
2017	Legal services	20	24	21	17	17	0	1	44	34	468
2017	Administration and operations	16	22	17	19	17	1	7	41	40	69
2017	Human resources	41	19	20	15	0	0	4	63	16	26
2017	Financial management	12	35	18	6	10	0	18	58	20	17
2017	None of the above	23	31	9	13	18	3	3	57	33	32

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	11	21	45	22	0	0	32	22	17
2018	Legal services	7	15	30	19	28	0	23	47	438
2018	Administration and operations	25	21	34	6	14	0	46	20	65
2018	Human resources	4	12	51	23	9	0	16	32	24
2018	Financial management	6	37	39	6	12	0	43	18	16
2018	Information technology	24	34	25	17	0	0	58	17	12
2018	None of the above	19	18	26	20	18	0	36	38	23
2017	Legal services	7	19	27	24	21	0	27	46	469
2017	Administration and operations	17	34	19	17	10	3	53	28	69
2017	Human resources	12	10	50	24	5	0	22	29	26
2017	Financial management	11	37	30	18	4	0	48	22	17
2017	None of the above	21	16	31	18	13	0	38	31	32

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	36	46	12	6	0	0	0	82	6	16
2018	Legal services	16	34	29	13	7	0	2	51	20	436
2018	Administration and operations	29	38	16	11	3	0	3	69	14	64
2018	Human resources	13	50	21	12	5	0	0	63	17	24
2018	Financial management	20	56	24	0	0	0	0	76	0	16
2018	Information technology	32	34	34	0	0	0	0	66	0	12
2018	None of the above	36	23	29	13	0	0	0	58	13	23
2017	Legal services	21	31	25	10	9	0	3	54	19	465
2017	Administration and operations	24	35	21	10	4	1	4	63	15	69
2017	Human resources	37	26	19	13	4	0	0	64	17	26
2017	Financial management	24	41	22	6	0	0	6	70	6	17
2017	None of the above	38	19	18	18	4	0	3	59	22	32

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	24	29	36	11	0	0	0	53	11	17
2018	Legal services	11	18	18	20	31	0	2	30	52	436
2018	Administration and operations	23	23	25	11	18	0	0	46	28	65
2018	Human resources	0	21	40	23	17	0	0	21	39	24
2018	Financial management	13	25	37	24	0	0	0	38	24	16
2018	Information technology	15	17	42	8	17	0	0	32	25	12
2018	None of the above	19	18	23	23	18	0	0	36	41	23
2017	Legal services	12	22	25	15	24	1	1	35	39	468
2017	Administration and operations	18	26	16	23	13	0	4	46	37	68
2017	Human resources	11	27	34	12	13	0	3	39	26	26
2017	Financial management	11	37	24	24	4	0	0	48	28	17
2017	None of the above	21	19	23	18	15	4	0	42	34	32

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	42	24	28	0	0	0	6	70	0	17
2018	Legal services	20	21	22	13	20	0	3	42	35	435
2018	Administration and operations	55	22	7	3	4	2	8	85	8	63
2018	Human resources	38	20	28	4	0	0	9	64	5	24
2018	Financial management	64	17	0	6	0	0	13	93	7	16
2018	Information technology	58	17	9	0	0	0	17	90	0	12
2018	None of the above	50	4	30	0	17	0	0	54	17	23
2017	Legal services	21	22	22	14	16	1	5	45	32	468
2017	Administration and operations	40	28	6	1	4	6	14	85	7	69
2017	Human resources	37	15	11	16	0	0	20	66	20	26
2017	Financial management	43	51	6	0	0	0	0	94	0	17
2017	None of the above	40	19	17	6	4	0	15	70	11	32

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	35	22	32	12	0	0	0	57	12	17
2018	Legal services	14	21	27	16	21	0	0	35	37	437
2018	Administration and operations	34	26	20	13	5	0	3	61	18	64
2018	Human resources	47	25	18	9	0	0	0	73	9	24
2018	Financial management	33	48	6	13	0	0	0	81	13	16
2018	Information technology	51	23	17	0	8	0	0	75	8	12
2018	None of the above	23	39	13	17	9	0	0	61	26	23
2017	Legal services	16	25	28	17	15	0	0	41	32	469
2017	Administration and operations	40	26	19	10	3	0	1	67	14	66
2017	Human resources	45	38	9	4	4	0	0	84	8	26
2017	Financial management	30	40	12	12	6	0	0	70	18	17
2017	None of the above	23	28	23	20	3	3	0	53	23	31

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	56	38	6	0	0	0	0	94	0	17
2018	Legal services	22	30	25	14	8	1	0	53	22	436
2018	Administration and operations	25	26	25	17	3	0	3	54	21	64
2018	Human resources	41	38	8	13	0	0	0	79	13	24
2018	Financial management	63	12	6	13	0	0	6	80	14	16
2018	Information technology	40	34	17	0	0	9	0	82	0	12
2018	None of the above	49	33	4	13	0	0	0	83	13	23
2017	Legal services	27	29	22	12	9	0	1	56	21	469
2017	Administration and operations	33	35	17	8	3	0	5	71	11	65
2017	Human resources	48	23	12	4	0	5	8	82	4	26
2017	Financial management	23	43	24	10	0	0	0	66	10	17
2017	None of the above	35	30	28	4	0	0	3	67	4	31

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	43	41	11	6	0	0	0	83	6	17
2018	Legal services	31	32	23	8	5	0	2	64	13	434
2018	Administration and operations	25	36	14	14	9	0	2	63	23	64
2018	Human resources	26	41	25	4	4	0	0	67	8	24
2018	Financial management	14	73	7	6	0	0	0	86	6	15
2018	Information technology	24	60	8	0	0	9	0	91	0	12
2018	None of the above	46	25	9	21	0	0	0	71	21	23
2017	Legal services	38	32	16	8	5	1	1	72	12	469
2017	Administration and operations	31	28	23	9	6	0	3	61	16	66
2017	Human resources	23	29	33	12	0	0	3	54	12	26
2017	Financial management	18	70	12	0	0	0	0	88	0	17
2017	None of the above	35	26	20	14	3	0	3	62	17	31

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	54	34	7	0	0	6	93	0	17
2018	Legal services	37	31	19	8	5	1	68	13	435
2018	Administration and operations	30	29	20	11	6	3	61	18	64
2018	Human resources	33	38	24	5	0	0	71	5	24
2018	Financial management	42	39	13	6	0	0	81	6	16
2018	Information technology	32	60	8	0	0	0	92	0	12
2018	None of the above	45	14	33	8	0	0	59	8	23
2017	Legal services	42	31	14	6	6	1	74	12	470
2017	Administration and operations	28	35	14	13	6	5	66	20	65
2017	Human resources	38	27	8	12	12	3	67	25	26
2017	Financial management	29	53	12	6	0	0	82	6	17
2017	None of the above	47	22	12	10	3	6	73	14	31

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	45	25	13	6	0	7	6	79	7	17
2018	Legal services	29	29	26	9	6	0	1	59	15	434
2018	Administration and operations	37	24	16	12	5	0	5	65	18	63
2018	Human resources	37	24	30	0	8	0	0	62	8	24
2018	Financial management	46	21	27	7	0	0	0	66	7	15
2018	Information technology	54	18	9	0	19	0	0	72	19	11
2018	None of the above	32	36	22	11	0	0	0	68	11	23
2017	Legal services	32	35	21	8	4	1	1	68	11	469
2017	Administration and operations	27	33	20	12	3	0	5	63	16	65
2017	Human resources	38	19	12	17	12	0	3	58	30	26
2017	Financial management	54	30	0	16	0	0	0	84	16	17
2017	None of the above	42	23	16	13	3	0	3	67	17	31

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	63	19	12	7	0	0	0	82	7	17
2018	Legal services	46	25	17	5	6	0	1	72	11	432
2018	Administration and operations	59	14	12	4	3	2	5	79	8	64
2018	Human resources	76	12	8	0	4	0	0	88	4	24
2018	Financial management	76	18	6	0	0	0	0	94	0	16
2018	Information technology	49	34	17	0	0	0	0	83	0	12
2018	None of the above	58	29	9	4	0	0	0	87	4	23
2017	Legal services	50	24	14	6	5	0	1	75	11	469
2017	Administration and operations	58	19	9	10	1	1	1	79	12	68
2017	Human resources	77	8	8	0	4	0	4	88	4	26
2017	Financial management	58	36	0	6	0	0	0	94	6	17
2017	None of the above	66	24	9	0	0	0	0	91	0	32

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	87	0	0	6	0	0	7	94	6	17
2018	Legal services	65	15	9	3	3	1	5	85	6	434
2018	Administration and operations	59	17	6	3	3	2	10	86	7	64
2018	Human resources	88	12	0	0	0	0	0	100	0	24
2018	Financial management	94	6	0	0	0	0	0	100	0	16
2018	Information technology	75	17	9	0	0	0	0	91	0	12
2018	None of the above	80	20	0	0	0	0	0	100	0	23

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	87	7	7	0	0	0	0	93	0	17
2018	Legal services	63	13	8	7	5	0	3	79	13	434
2018	Administration and operations	54	19	6	11	2	3	5	80	14	64
2018	Human resources	91	9	0	0	0	0	0	100	0	24
2018	Financial management	94	6	0	0	0	0	0	100	0	16
2018	Information technology	75	9	0	8	0	0	8	91	9	12
2018	None of the above	66	16	9	0	8	0	0	83	8	23
2017	Legal services	68	13	6	5	5	0	2	83	11	469
2017	Administration and operations	61	14	13	4	2	3	3	80	6	69
2017	Human resources	77	8	4	4	0	0	7	92	4	26
2017	Financial management	87	0	6	0	0	0	7	94	0	17
2017	None of the above	73	19	3	3	0	3	0	94	3	32

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	56	30	13	0	0	0	0	87	0	17
2018	Legal services	37	37	16	6	4	0	1	75	10	436
2018	Administration and operations	30	44	13	6	6	0	2	75	12	65
2018	Human resources	61	26	8	4	0	0	0	88	4	24
2018	Financial management	53	41	7	0	0	0	0	93	0	15
2018	Information technology	58	25	8	8	0	0	0	83	8	12
2018	None of the above	45	26	15	9	4	0	0	72	13	23
2017	Legal services	43	32	15	7	3	0	1	75	10	467
2017	Administration and operations	45	26	12	10	5	1	1	72	15	69
2017	Human resources	53	19	16	0	4	0	8	78	4	26
2017	Financial management	57	24	18	0	0	0	0	82	0	17
2017	None of the above	60	23	15	0	3	0	0	82	3	32

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	80	6	7	7	0	0	0	86	7	16
2018	Legal services	47	21	16	5	9	0	1	70	14	433
2018	Administration and operations	48	21	14	14	3	0	0	69	17	65
2018	Human resources	56	31	9	0	0	0	4	91	0	24
2018	Financial management	61	33	7	0	0	0	0	93	0	15
2018	Information technology	75	17	8	0	0	0	0	92	0	12
2018	None of the above	72	11	17	0	0	0	0	83	0	23
2017	Legal services	56	20	10	6	7	0	1	77	13	470
2017	Administration and operations	57	19	10	4	6	1	3	79	11	69
2017	Human resources	49	24	4	8	4	0	12	83	13	26
2017	Financial management	82	12	0	6	0	0	0	94	6	17
2017	None of the above	60	25	9	0	3	3	0	87	3	32

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	60	4	7	0	0	0	29	91	0	17
2018	Legal services	49	16	9	3	1	0	21	83	6	433
2018	Administration and operations	47	8	5	6	0	0	33	83	9	64
2018	Human resources	40	21	0	4	0	0	35	94	6	24
2018	Financial management	40	27	13	7	0	0	14	77	8	15
2018	Information technology	40	17	8	0	0	0	34	87	0	12
2018	None of the above	56	13	7	5	0	0	19	85	6	22
2017	Legal services	52	14	7	2	1	0	23	86	4	467
2017	Administration and operations	52	6	11	1	3	1	26	79	6	69
2017	Human resources	35	18	12	0	0	0	35	82	0	26
2017	Financial management	59	16	6	0	0	0	19	93	0	17
2017	None of the above	44	21	7	3	0	0	25	87	4	32

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	68	12	13	0	0	0	7	87	0	17
2018	Legal services	47	27	16	6	1	0	4	77	7	432
2018	Administration and operations	70	14	8	2	0	2	5	90	2	64
2018	Human resources	73	9	0	5	0	0	13	95	5	24
2018	Financial management	73	20	0	0	0	0	7	100	0	15
2018	Information technology	66	0	25	9	0	0	0	66	9	12
2018	None of the above	70	13	18	0	0	0	0	82	0	22
2017	Legal services	53	26	11	5	1	1	4	82	6	465
2017	Administration and operations	73	13	4	3	0	1	6	92	3	68
2017	Human resources	72	16	0	0	0	0	12	100	0	26
2017	Financial management	75	18	0	0	0	0	7	100	0	17
2017	None of the above	69	25	6	0	0	0	0	94	0	32

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	76	11	0	0	6	0	7	94	6	17
2018	Legal services	71	14	4	3	3	0	4	89	7	434
2018	Administration and operations	58	25	5	5	5	0	3	86	10	65
2018	Human resources	79	14	3	5	0	0	0	92	5	24
2018	Financial management	52	21	20	0	0	0	7	78	0	15
2018	Information technology	49	34	0	8	9	0	0	83	17	12
2018	None of the above	85	8	8	0	0	0	0	92	0	23
2017	Legal services	75	12	6	1	2	1	3	91	3	468
2017	Administration and operations	74	10	3	0	6	3	4	90	6	69
2017	Human resources	81	7	0	0	0	0	12	100	0	26
2017	Financial management	81	19	0	0	0	0	0	100	0	17
2017	None of the above	71	19	6	4	0	0	0	90	4	32

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	57	23	13	0	0	0	7	86	0	17
2018	Legal services	48	30	14	3	3	0	2	80	6	433
2018	Administration and operations	45	31	20	2	0	2	0	78	2	65
2018	Human resources	66	30	0	0	4	0	0	96	4	24
2018	Financial management	31	35	20	7	7	0	0	67	13	15
2018	Information technology	49	17	25	9	0	0	0	66	9	12
2018	None of the above	75	15	0	9	0	0	0	91	9	23
2017	Legal services	51	30	11	4	2	0	2	83	6	467
2017	Administration and operations	49	27	10	5	4	1	4	80	9	69
2017	Human resources	45	31	11	0	4	0	8	84	4	26
2017	Financial management	39	31	18	12	0	0	0	70	12	17
2017	None of the above	47	28	22	0	3	0	0	75	3	32

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	18	34	42	0	0	0	6	56	0	17
2018	Legal services	4	20	38	23	13	0	0	25	37	437
2018	Administration and operations	10	29	41	13	7	0	0	39	20	65
2018	Human resources	14	29	45	13	0	0	0	42	13	24
2018	Financial management	12	38	37	12	0	0	0	51	12	16
2018	Information technology	15	17	60	9	0	0	0	32	9	12
2018	None of the above	28	16	34	13	8	0	0	44	21	23
2017	Legal services	5	17	43	23	12	0	0	22	35	469
2017	Administration and operations	14	28	42	11	4	0	0	42	16	69
2017	Human resources	7	38	31	12	9	0	4	47	21	26
2017	Financial management	4	60	36	0	0	0	0	64	0	17
2017	None of the above	16	31	25	6	12	6	3	52	20	32

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	6	62	17	16	0	0	32	6	17
2018	Legal services	17	28	36	15	4	0	0	19	45	430
2018	Administration and operations	16	26	29	20	7	0	2	27	43	61
2018	Human resources	0	21	33	28	17	0	0	46	21	24
2018	Financial management	0	32	23	38	6	0	0	44	32	16
2018	Information technology	0	8	60	15	17	0	0	32	8	12
2018	None of the above	8	27	22	33	10	0	0	42	35	22
2017	Legal services	11	27	44	14	4	0	0	18	38	464
2017	Administration and operations	9	17	41	14	17	2	0	32	26	69
2017	Human resources	9	12	50	18	7	0	4	27	21	26
2017	Financial management	0	0	42	52	6	0	0	58	0	17
2017	None of the above	12	16	41	12	16	0	3	29	29	32

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	63	24	13	0	0	0	87	0	17
2018	Legal services	20	43	16	12	7	1	64	20	435
2018	Administration and operations	32	32	23	8	3	1	65	11	65
2018	Human resources	26	65	9	0	0	0	91	0	24
2018	Financial management	48	46	6	0	0	0	94	0	16
2018	Information technology	58	25	9	0	0	9	91	0	12
2018	None of the above	30	38	13	19	0	0	68	19	23
2017	Legal services	16	37	16	15	13	4	55	29	468
2017	Administration and operations	19	45	15	13	3	6	67	17	69
2017	Human resources	18	34	23	12	4	9	58	17	26
2017	Financial management	13	59	10	12	6	0	72	18	17
2017	None of the above	31	41	20	6	0	3	74	6	32

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	56	30	0	7	7	0	0	87	13	17
2018	Legal services	14	28	19	22	15	2	0	43	38	434
2018	Administration and operations	15	32	29	11	11	1	0	48	22	65
2018	Human resources	20	62	13	4	0	0	0	82	4	24
2018	Financial management	36	51	7	7	0	0	0	86	7	16
2018	Information technology	66	9	17	8	0	0	0	75	8	12
2018	None of the above	18	30	38	9	5	0	0	49	13	23
2017	Legal services	13	34	16	18	17	2	0	48	36	470
2017	Administration and operations	12	38	17	23	7	3	0	51	31	69
2017	Human resources	18	30	31	0	13	4	4	52	14	26
2017	Financial management	25	59	4	12	0	0	0	84	12	17
2017	None of the above	18	42	18	12	7	3	0	62	19	32

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	27	19	22	13	18	0	0	27	73	16
2018	Legal services	29	22	20	12	14	3	0	30	70	437
2018	Administration and operations	33	14	25	13	14	0	2	33	67	64
2018	Human resources	55	12	16	12	4	0	0	55	45	24
2018	Financial management	25	18	26	20	10	0	0	25	75	16
2018	Information technology	34	23	17	17	0	9	0	37	63	12
2018	None of the above	31	26	18	7	18	0	0	31	69	23
2017	Legal services	30	19	20	11	15	5	1	32	68	469
2017	Administration and operations	35	16	15	13	20	1	0	36	64	69
2017	Human resources	42	31	12	11	4	0	0	42	58	26
2017	Financial management	22	37	17	6	12	6	0	24	76	17
2017	None of the above	34	22	12	12	13	7	0	36	64	32

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Compliance, inspection and enforcement	8	12
2018	Legal services	24	297
2018	Administration and operations	34	42
2018	Human resources	0	11
2018	Financial management	49	12
2018	None of the above	20	16
2017	Legal services	25	301
2017	Administration and operations	22	43
2017	Human resources	13	15
2017	Financial management	25	12
2017	None of the above	32	19

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Compliance, inspection and enforcement	42	12
2018	Legal services	39	297
2018	Administration and operations	51	42
2018	Human resources	35	11
2018	Financial management	49	12
2018	None of the above	55	16
2017	Legal services	39	301
2017	Administration and operations	40	43
2017	Human resources	52	15
2017	Financial management	34	12
2017	None of the above	42	19

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Compliance, inspection and enforcement	17	12
2018	Legal services	20	297
2018	Administration and operations	23	42
2018	Human resources	30	11
2018	Financial management	41	12
2018	None of the above	26	16
2017	Legal services	13	301
2017	Administration and operations	12	43
2017	Human resources	7	15
2017	Financial management	9	12
2017	None of the above	11	19

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Compliance, inspection and enforcement	16	12
2018	Legal services	20	297
2018	Administration and operations	39	42
2018	Human resources	47	11
2018	Financial management	34	12
2018	None of the above	23	16
2017	Legal services	20	301
2017	Administration and operations	28	43
2017	Human resources	13	15
2017	Financial management	23	12
2017	None of the above	16	19

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Compliance, inspection and enforcement	0	12
2018	Legal services	11	297
2018	Administration and operations	2	42
2018	Human resources	9	11
2018	Financial management	32	12
2018	None of the above	14	16
2017	Legal services	9	301
2017	Administration and operations	5	43
2017	Human resources	8	15
2017	Financial management	17	12
2017	None of the above	0	19

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Compliance, inspection and enforcement	32	12
2018	Legal services	34	297
2018	Administration and operations	46	42
2018	Human resources	9	11
2018	Financial management	41	12
2018	None of the above	42	16

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Compliance, inspection and enforcement	50	12
2018	Legal services	40	297
2018	Administration and operations	39	42
2018	Human resources	37	11
2018	Financial management	51	12
2018	None of the above	50	16
2017	Legal services	53	301
2017	Administration and operations	53	43
2017	Human resources	33	15
2017	Financial management	43	12
2017	None of the above	62	19

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Compliance, inspection and enforcement	9	28	18	14	17	15	12
2018	Legal services	2	43	19	14	6	16	287
2018	Administration and operations	3	38	19	18	6	17	37
2018	Financial management	0	16	44	26	0	14	12
2018	None of the above	0	46	16	0	17	20	11
2017	Legal services	6	45	23	7	5	13	296
2017	Administration and operations	7	47	16	14	4	12	43
2017	Human resources	13	59	15	14	0	0	14
2017	Financial management	20	44	18	18	0	0	11
2017	None of the above	20	50	0	15	5	10	19

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Compliance, inspection and enforcement	26	74	12
2018	Legal services	35	65	296
2018	Administration and operations	27	73	41
2018	Human resources	23	77	11
2018	Financial management	26	74	12
2018	None of the above	32	68	16

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	17	20	17	14	26	0	6	39	43	12
2018	Legal services	8	21	18	17	28	1	9	32	49	296
2018	Administration and operations	5	20	24	19	23	5	5	27	46	42
2018	Human resources	35	55	9	0	0	0	0	91	0	11
2018	Financial management	42	8	22	9	9	0	9	55	20	12
2018	None of the above	13	19	32	10	7	0	20	39	21	16
2017	Legal services	10	22	13	20	26	2	8	35	51	301
2017	Administration and operations	16	12	21	24	23	2	2	29	49	42
2017	Human resources	18	52	0	0	0	0	30	100	0	15
2017	Financial management	33	17	41	0	0	0	9	55	0	12
2017	None of the above	11	32	11	17	15	0	15	50	37	19

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	0	9	16	57	0	18	0	90	12
2018	Legal services	2	6	13	16	57	1	5	8	77	296
2018	Administration and operations	0	10	20	12	51	2	5	10	68	42
2018	Human resources	0	7	10	9	63	0	10	8	81	11
2018	Financial management	16	0	8	35	41	0	0	16	75	12
2018	None of the above	12	12	32	0	23	0	20	31	29	16
2017	Legal services	2	9	10	13	57	1	9	11	78	301
2017	Administration and operations	0	7	20	11	57	2	2	7	72	43
2017	Human resources	0	7	18	13	47	0	15	8	70	15
2017	Financial management	0	8	15	34	25	0	18	10	72	12
2017	None of the above	0	15	0	17	46	0	21	20	80	19

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	51	0	13	11	11	0	12	59	26	17
2018	Legal services	50	11	11	7	9	1	11	70	18	437
2018	Administration and operations	32	16	23	8	13	2	6	53	22	64
2018	Human resources	45	12	17	5	17	0	4	59	23	24
2018	Financial management	49	19	25	7	0	0	0	68	7	16
2018	Information technology	32	25	9	0	17	17	0	69	20	12
2018	None of the above	60	8	14	5	4	0	9	75	10	23

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Public Prosecution Service of Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment