2018 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	18	36	9	36	0	0	0	55	36	11
2018	Legal services	42	30	11	5	8	0	5	75	14	21
2018	Administration and operations	24	76	0	0	0	0	0	100	0	17
2018	Financial management	33	32	6	29	0	0	0	65	29	15
2017	Compliance, inspection and enforcement	14	28	23	21	14	0	0	42	35	14
2017	Legal services	68	32	0	0	0	0	0	100	0	14
2017	Administration and operations	41	46	8	4	0	0	0	87	4	18
2017	Financial management	23	60	8	8	0	0	0	83	8	10
2017	Other services to the public	51	31	0	18	0	0	0	82	18	15
2014	Compliance, inspection and enforcement	27	41	5	16	11	0	0	68	27	19
2014	Legal services	51	36	8	0	6	0	0	86	6	25
2014	Administration and operations	45	39	8	5	2	0	0	85	8	39
2014	Human resources	92	8	0	0	0	0	0	100	0	13
2014	Other services to the public	39	39	0	12	6	5	0	82	18	18
2014	None of the above	53	32	15	0	0	0	0	85	0	13

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	64	18	9	9	0	0	82	9	11
2018	Legal services	66	34	0	0	0	0	100	0	21
2018	Administration and operations	27	67	6	0	0	0	94	0	18
2018	Financial management	40	39	13	7	0	0	80	7	15
2017	Compliance, inspection and enforcement	20	45	21	7	7	0	65	14	14
2017	Legal services	94	6	0	0	0	0	100	0	14
2017	Administration and operations	35	43	5	17	0	0	78	17	18
2017	Financial management	33	45	22	0	0	0	78	0	10
2017	Other services to the public	74	26	0	0	0	0	100	0	15
2014	Compliance, inspection and enforcement	79	16	0	0	5	0	95	5	19
2014	Legal services	75	12	4	4	6	0	87	10	25
2014	Administration and operations	48	36	8	8	0	0	85	8	39
2014	Human resources	77	23	0	0	0	0	100	0	13
2014	Other services to the public	67	28	0	0	0	5	100	0	18
2014	None of the above	45	39	15	0	0	0	85	0	13

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	73	27	0	0	0	0	100	0	11
2018	Legal services	67	28	0	0	5	0	95	5	21
2018	Administration and operations	41	35	12	12	0	0	76	12	17
2018	Financial management	40	47	0	13	0	0	87	13	15
2017	Compliance, inspection and enforcement	27	51	7	8	7	0	79	15	14
2017	Legal services	94	6	0	0	0	0	100	0	14
2017	Administration and operations	35	51	5	0	8	0	87	8	18
2017	Financial management	33	53	13	0	0	0	87	0	10
2017	Other services to the public	82	18	0	0	0	0	100	0	15
2014	Compliance, inspection and enforcement	62	27	0	5	5	0	90	10	19
2014	Legal services	79	12	0	4	6	0	90	10	25
2014	Administration and operations	49	39	10	2	0	0	87	2	39
2014	Human resources	74	26	0	0	0	0	100	0	13
2014	Other services to the public	67	22	0	6	0	5	94	6	18
2014	None of the above	69	23	8	0	0	0	92	0	13

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	64	27	0	9	0	0	91	9	11
2018	Legal services	56	5	15	20	0	5	63	21	21
2018	Administration and operations	61	28	6	5	0	0	89	5	18
2018	Financial management	59	19	7	15	0	0	78	15	15
2017	Compliance, inspection and enforcement	56	31	0	7	7	0	86	14	14
2017	Legal services	67	27	6	0	0	0	94	0	14
2017	Administration and operations	47	28	17	8	0	0	75	8	18
2017	Financial management	49	35	8	8	0	0	83	8	10
2017	Other services to the public	57	31	0	12	0	0	88	12	15
2014	Compliance, inspection and enforcement	68	21	5	0	5	0	89	5	19
2014	Legal services	50	24	8	14	4	0	74	18	25
2014	Administration and operations	57	30	5	5	3	0	87	8	39
2014	Human resources	92	8	0	0	0	0	100	0	13
2014	Other services to the public	71	12	0	6	6	5	88	12	18
2014	None of the above	62	16	15	8	0	0	77	8	13

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	27	73	0	0	0	100	0	11
2018	Legal services	48	41	0	6	5	89	11	21
2018	Administration and operations	44	45	6	5	0	89	5	18
2018	Financial management	28	51	0	20	0	80	20	15
2017	Compliance, inspection and enforcement	20	59	14	0	7	80	7	14
2017	Legal services	80	20	0	0	0	100	0	14
2017	Administration and operations	30	39	9	22	0	69	22	18
2017	Financial management	49	51	0	0	0	100	0	10
2017	Other services to the public	56	38	6	0	0	94	0	15
2014	Compliance, inspection and enforcement	62	16	11	10	0	79	10	19
2014	Legal services	75	12	4	6	4	87	10	25
2014	Administration and operations	47	39	9	5	0	86	5	39
2014	Human resources	55	38	8	0	0	92	0	13
2014	Other services to the public	54	40	5	0	0	95	0	18
2014	None of the above	61	31	0	8	0	92	8	13

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	27	45	0	18	9	0	73	27	11
2018	Legal services	52	23	9	6	9	0	75	15	21
2018	Administration and operations	51	22	11	11	5	0	73	17	18
2018	Financial management	19	51	15	15	0	0	71	15	15
2017	Compliance, inspection and enforcement	20	52	14	0	14	0	72	14	14
2017	Legal services	55	39	6	0	0	0	94	0	14
2017	Administration and operations	48	35	4	13	0	0	82	13	18
2017	Financial management	32	60	0	8	0	0	92	8	10
2017	Other services to the public	31	32	12	12	0	13	72	14	15
2014	Compliance, inspection and enforcement	41	32	5	11	11	0	73	22	19
2014	Legal services	50	34	8	8	0	0	84	8	25
2014	Administration and operations	37	30	16	9	8	0	67	17	39
2014	Human resources	82	18	0	0	0	0	100	0	13
2014	Other services to the public	49	34	5	0	12	0	83	12	18
2014	None of the above	62	30	8	0	0	0	92	0	13

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	36	9	36	18	0	0	0	46	18	11
2018	Legal services	39	34	9	13	0	5	0	76	14	21
2018	Administration and operations	33	34	5	27	0	0	0	67	27	18
2018	Financial management	19	59	15	7	0	0	0	78	7	15
2017	Compliance, inspection and enforcement	14	58	14	0	7	0	8	78	7	14
2017	Legal services	64	28	0	7	0	0	0	93	7	14
2017	Administration and operations	50	28	13	4	5	0	0	77	9	18
2017	Financial management	15	68	8	8	0	0	0	83	8	10
2017	Other services to the public	57	6	12	12	0	0	13	72	14	15

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	60	40	0	0	100	0	10
2018	Legal services	60	29	11	0	89	0	20
2018	Administration and operations	54	40	6	0	94	0	18
2018	Financial management	36	57	0	7	93	7	15
2017	Compliance, inspection and enforcement	28	58	8	7	85	7	14
2017	Legal services	94	6	0	0	100	0	14
2017	Administration and operations	46	54	0	0	100	0	18
2017	Financial management	32	47	13	8	78	8	10
2017	Other services to the public	70	18	6	6	88	6	15
2014	Compliance, inspection and enforcement	62	27	5	5	90	5	19
2014	Legal services	64	24	8	4	88	4	25
2014	Administration and operations	52	43	5	0	95	0	39
2014	Human resources	48	52	0	0	100	0	13
2014	Other services to the public	66	23	11	0	89	0	18
2014	None of the above	69	16	8	8	84	8	13

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	30	50	20	0	0	80	0	10
2018	Legal services	45	28	11	6	10	73	16	20
2018	Administration and operations	43	29	11	11	5	72	17	18
2018	Financial management	27	53	13	7	0	80	7	15
2017	Compliance, inspection and enforcement	14	52	14	7	14	65	20	14
2017	Legal services	88	6	6	0	0	94	0	14
2017	Administration and operations	38	39	4	10	8	77	18	18
2017	Financial management	32	60	8	0	0	92	0	10
2017	Other services to the public	61	13	13	6	6	74	13	14

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	40	60	0	0	100	0	10
2018	Legal services	70	19	11	0	89	0	20
2018	Administration and operations	55	39	6	0	94	0	18
2018	Financial management	46	41	6	7	87	7	15
2017	Compliance, inspection and enforcement	20	58	21	0	79	0	14
2017	Legal services	94	6	0	0	100	0	14
2017	Administration and operations	57	31	13	0	87	0	18
2017	Financial management	57	43	0	0	100	0	10
2017	Other services to the public	70	30	0	0	100	0	15
2014	Compliance, inspection and enforcement	68	22	5	5	90	5	19
2014	Legal services	88	8	0	4	96	4	25
2014	Administration and operations	63	34	3	0	97	0	39
2014	Human resources	70	23	8	0	92	0	13
2014	Other services to the public	77	17	5	0	95	0	18
2014	None of the above	61	31	0	8	92	8	13

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	20	60	0	20	0	0	80	20	10
2018	Legal services	40	30	5	11	9	5	74	21	20
2018	Administration and operations	32	45	11	11	0	0	77	11	18
2018	Financial management	36	57	0	7	0	0	93	7	15
2017	Compliance, inspection and enforcement	16	34	29	8	14	0	50	21	14
2017	Legal services	69	25	6	0	0	0	94	0	14
2017	Administration and operations	46	26	14	13	0	0	72	13	18
2017	Financial management	49	51	0	0	0	0	100	0	10
2017	Other services to the public	45	31	0	18	6	0	76	24	15
2014	Compliance, inspection and enforcement	25	32	16	16	11	0	57	27	19
2014	Legal services	51	29	16	0	4	0	80	4	25
2014	Administration and operations	36	41	15	5	3	0	77	8	39
2014	Human resources	63	37	0	0	0	0	100	0	13
2014	Other services to the public	49	23	11	5	12	0	72	16	18
2014	None of the above	54	38	8	0	0	0	92	0	13

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	30	50	10	10	0	0	80	10	10
2018	Legal services	41	34	16	5	4	0	75	9	20
2018	Administration and operations	44	50	0	5	0	0	95	5	18
2018	Financial management	47	31	15	7	0	0	78	7	15
2017	Compliance, inspection and enforcement	14	44	22	7	14	0	57	20	14
2017	Legal services	67	33	0	0	0	0	100	0	14
2017	Administration and operations	48	35	9	0	8	0	82	8	18
2017	Financial management	40	60	0	0	0	0	100	0	10
2017	Other services to the public	32	43	6	6	0	13	86	7	15
2014	Compliance, inspection and enforcement	36	26	11	16	10	0	62	27	19
2014	Legal services	51	27	8	4	10	0	78	14	25
2014	Administration and operations	49	23	16	6	5	0	72	12	39
2014	Human resources	74	26	0	0	0	0	100	0	13
2014	Other services to the public	60	23	5	6	6	0	83	12	18
2014	None of the above	62	16	15	8	0	0	77	8	13

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	10	50	40	0	0	60	0	10
2018	Legal services	46	34	11	5	5	79	10	20
2018	Administration and operations	34	50	0	17	0	83	17	18
2018	Financial management	34	53	6	7	0	87	7	15
2017	Compliance, inspection and enforcement	0	65	14	7	14	65	20	14
2017	Legal services	68	25	0	7	0	93	7	14
2017	Administration and operations	43	30	23	5	0	72	5	18
2017	Financial management	32	68	0	0	0	100	0	10
2017	Other services to the public	38	31	6	18	6	70	24	15
2014	Compliance, inspection and enforcement	41	32	16	0	11	73	11	19
2014	Legal services	59	37	0	4	0	96	4	25
2014	Administration and operations	49	41	0	8	3	89	11	39
2014	Human resources	93	7	0	0	0	100	0	13
2014	Other services to the public	58	24	6	12	0	82	12	17
2014	None of the above	54	31	16	0	0	84	0	13

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	40	40	20	0	0	0	80	0	10
2018	Legal services	60	24	10	6	0	0	84	6	20
2018	Administration and operations	33	50	6	11	0	0	83	11	18
2018	Financial management	40	40	13	7	0	0	80	7	15
2017	Compliance, inspection and enforcement	7	66	7	0	14	7	78	15	14
2017	Legal services	94	6	0	0	0	0	100	0	14
2017	Administration and operations	47	41	13	0	0	0	87	0	18
2017	Financial management	40	60	0	0	0	0	100	0	10
2017	Other services to the public	57	30	12	0	0	0	88	0	15
2014	Compliance, inspection and enforcement	73	16	5	0	5	0	90	5	19
2014	Legal services	67	20	4	10	0	0	87	10	25
2014	Administration and operations	59	30	8	3	0	0	90	3	39
2014	Human resources	74	18	8	0	0	0	92	0	13
2014	Other services to the public	66	23	11	0	0	0	89	0	18
2014	None of the above	62	31	0	8	0	0	92	8	13

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	27	27	18	27	0	0	0	55	27	11
2018	Legal services	28	28	11	11	19	5	0	58	31	21
2018	Administration and operations	50	27	11	0	5	0	6	82	6	18
2018	Financial management	46	34	14	7	0	0	0	79	7	15
2017	Compliance, inspection and enforcement	21	42	7	16	7	7	0	68	25	14
2017	Legal services	20	40	19	14	7	0	0	60	21	14
2017	Administration and operations	29	66	5	0	0	0	0	95	0	18
2017	Financial management	24	68	8	0	0	0	0	92	0	10
2017	Other services to the public	12	32	19	6	18	0	13	51	28	15
2014	Compliance, inspection and enforcement	42	27	11	10	10	0	0	69	20	19
2014	Legal services	33	24	27	12	4	0	0	57	16	25
2014	Administration and operations	43	31	18	8	0	0	0	74	8	39
2014	Human resources	55	30	15	0	0	0	0	85	0	13
2014	Other services to the public	56	21	6	0	12	5	0	82	12	18
2014	None of the above	16	62	15	0	8	0	0	77	8	13

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	18	18	27	27	9	0	0	36	36	11
2018	Legal services	11	14	32	9	29	5	0	41	26	21
2018	Administration and operations	10	28	22	17	23	0	0	40	38	18
2018	Financial management	14	35	6	31	15	0	0	46	49	15
2017	Compliance, inspection and enforcement	7	15	71	7	0	0	0	7	22	14
2017	Legal services	0	25	22	31	22	0	0	53	25	14
2017	Administration and operations	5	32	42	5	16	0	0	21	37	18
2017	Financial management	8	25	17	22	0	15	13	30	46	10
2017	Other services to the public	18	45	18	19	0	0	0	19	63	15
2014	Compliance, inspection and enforcement	6	12	56	6	21	0	0	27	17	18
2014	Legal services	4	25	36	23	12	0	0	34	29	25
2014	Administration and operations	0	10	36	29	21	2	2	53	10	39
2014	Human resources	0	33	23	44	0	0	0	44	33	13
2014	Other services to the public	0	23	12	38	27	0	0	66	23	18
2014	None of the above	0	15	62	8	15	0	0	23	15	13

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	36	18	36	9	0	0	46	36	11
2018	Legal services	5	15	38	14	23	5	0	39	21	21
2018	Administration and operations	5	39	16	11	23	0	6	36	47	18
2018	Financial management	7	14	29	12	31	7	0	46	23	15
2017	Compliance, inspection and enforcement	7	14	55	9	15	0	0	24	21	14
2017	Legal services	0	0	33	36	31	0	0	67	0	14
2017	Administration and operations	8	14	23	19	23	5	7	49	26	18
2017	Financial management	8	0	25	37	30	0	0	67	8	10
2017	Other services to the public	12	24	12	25	26	0	0	51	37	15
2014	Compliance, inspection and enforcement	0	6	34	39	21	0	0	60	6	18
2014	Legal services	0	20	31	33	12	0	4	46	21	25
2014	Administration and operations	2	2	8	33	44	2	8	86	5	39
2014	Human resources	11	0	8	44	30	0	8	80	12	13
2014	Other services to the public	6	11	17	16	49	0	0	66	17	18
2014	None of the above	8	8	39	31	15	0	0	45	16	13

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	18	54	18	9	0	0	27	18	11
2018	Legal services	8	5	27	25	30	5	0	58	14	21
2018	Administration and operations	0	5	62	16	17	0	0	33	5	18
2018	Financial management	0	7	39	21	25	7	0	50	8	15
2017	Compliance, inspection and enforcement	14	7	42	30	8	0	0	38	20	14
2017	Legal services	0	6	34	43	17	0	0	60	6	14
2017	Administration and operations	5	15	41	23	16	0	0	39	20	18
2017	Financial management	0	8	32	38	8	0	13	54	9	10
2017	Other services to the public	0	37	26	24	6	6	0	32	39	15
2014	Compliance, inspection and enforcement	16	32	20	26	5	0	0	32	48	19
2014	Legal services	4	8	40	29	15	0	4	46	13	25
2014	Administration and operations	5	12	28	27	28	0	0	55	17	39
2014	Human resources	0	15	29	25	23	0	8	52	16	13
2014	Other services to the public	12	11	11	22	45	0	0	67	23	18
2014	None of the above	0	16	16	38	30	0	0	68	16	13

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	9	18	55	18	0	0	73	9	11
2018	Legal services	0	9	34	11	42	5	0	55	10	21
2018	Administration and operations	0	5	16	44	29	6	0	78	6	18
2018	Financial management	0	7	27	28	31	7	0	63	8	15
2017	Compliance, inspection and enforcement	7	0	38	28	20	0	7	52	7	14
2017	Legal services	0	0	53	23	23	0	0	47	0	14
2017	Administration and operations	0	0	32	44	23	0	0	68	0	18
2017	Financial management	0	0	25	22	54	0	0	75	0	10
2017	Other services to the public	0	24	13	12	30	0	20	54	31	15
2014	Compliance, inspection and enforcement	0	5	25	54	15	0	0	69	5	19
2014	Legal services	0	12	11	41	36	0	0	77	12	25
2014	Administration and operations	0	6	30	35	24	0	5	62	6	38
2014	Human resources	0	8	30	40	22	0	0	62	8	13
2014	Other services to the public	0	17	17	37	28	0	0	66	17	18
2014	None of the above	0	8	31	46	15	0	0	61	8	13

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	18	27	27	27	0	0	0	27	45	11
2018	Legal services	21	15	16	15	28	5	0	46	37	20
2018	Administration and operations	0	43	29	0	22	0	6	23	46	18
2018	Financial management	15	21	22	29	13	0	0	43	36	15
2017	Compliance, inspection and enforcement	30	21	20	14	15	0	0	29	51	14
2017	Legal services	21	0	33	29	17	0	0	46	21	14
2017	Administration and operations	0	41	17	0	33	8	0	36	45	18
2017	Financial management	0	25	30	0	32	0	13	37	29	10
2017	Other services to the public	30	39	13	6	12	0	0	18	69	15
2014	Compliance, inspection and enforcement	5	22	33	30	10	0	0	40	27	19
2014	Legal services	16	29	12	23	16	0	4	40	47	25
2014	Administration and operations	2	16	29	21	27	0	5	50	19	39
2014	Human resources	0	15	30	55	0	0	0	55	15	13
2014	Other services to the public	12	23	21	11	34	0	0	45	34	18
2014	None of the above	8	39	31	0	15	7	0	16	51	13

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	18	46	27	9	0	0	36	18	11
2018	Legal services	0	5	36	34	21	5	0	58	5	21
2018	Administration and operations	5	23	16	23	22	5	6	51	31	18
2018	Financial management	0	7	21	34	31	7	0	70	8	15
2017	Compliance, inspection and enforcement	14	7	45	14	14	8	0	29	22	14
2017	Legal services	0	0	18	42	29	0	10	80	0	14
2017	Administration and operations	13	12	48	10	16	0	0	26	26	18
2017	Financial management	0	0	17	38	17	15	13	77	0	10
2017	Other services to the public	7	26	28	7	33	0	0	40	33	14
2014	Compliance, inspection and enforcement	0	0	27	37	25	10	0	70	0	19
2014	Legal services	8	10	15	27	36	0	4	66	18	25
2014	Administration and operations	0	10	15	29	39	5	2	73	10	39
2014	Human resources	0	0	8	62	23	0	8	92	0	13
2014	Other services to the public	0	11	17	33	39	0	0	71	11	18
2014	None of the above	0	16	8	46	23	0	8	74	17	13

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	36	45	9	9	0	0	18	36	11
2018	Legal services	0	22	23	21	29	5	0	52	23	21
2018	Administration and operations	5	11	54	6	17	0	6	25	18	18
2018	Financial management	0	15	28	25	25	7	0	54	16	15
2017	Compliance, inspection and enforcement	14	22	30	28	7	0	0	35	35	14
2017	Legal services	0	7	32	26	35	0	0	60	7	14
2017	Administration and operations	5	28	35	9	23	0	0	33	32	18
2017	Financial management	0	0	25	38	24	0	13	71	0	10
2017	Other services to the public	6	31	32	18	12	0	0	30	38	15
2014	Compliance, inspection and enforcement	5	16	48	31	0	0	0	31	21	19
2014	Legal services	8	14	8	30	36	0	4	69	23	25
2014	Administration and operations	10	5	30	34	21	0	0	55	15	39
2014	Human resources	0	0	44	22	33	0	0	56	0	13
2014	Other services to the public	6	11	44	16	22	0	0	39	17	18
2014	None of the above	0	8	23	46	15	0	8	66	9	13

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	9	36	18	18	9	9	0	50	30	11
2018	Legal services	25	22	14	15	14	10	0	52	32	21
2018	Administration and operations	23	28	27	5	11	0	6	54	18	18
2018	Financial management	19	18	15	28	0	20	0	47	35	15
2017	Compliance, inspection and enforcement	0	31	21	27	14	8	0	33	44	14
2017	Legal services	41	27	12	7	6	7	0	73	15	14
2017	Administration and operations	30	43	13	5	0	10	0	80	5	18
2017	Financial management	23	38	30	8	0	0	0	62	8	10
2017	Other services to the public	37	19	14	6	6	18	0	68	15	15
2014	Compliance, inspection and enforcement	10	52	16	11	5	5	0	66	17	19
2014	Legal services	47	24	8	8	10	0	4	73	18	25
2014	Administration and operations	37	28	19	5	5	5	0	69	11	39
2014	Human resources	85	15	0	0	0	0	0	100	0	13
2014	Other services to the public	49	17	0	12	6	5	12	79	21	18
2014	None of the above	23	30	16	0	23	0	8	58	25	13

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	10	40	20	30	0	0	50	30	10
2018	Legal services	48	19	15	13	0	5	70	14	21
2018	Administration and operations	50	23	17	11	0	0	72	11	18
2018	Financial management	53	32	15	0	0	0	85	0	15
2017	Compliance, inspection and enforcement	15	44	21	7	14	0	59	20	14
2017	Legal services	47	28	25	0	0	0	75	0	14
2017	Administration and operations	47	36	4	0	8	5	87	9	18
2017	Financial management	75	25	0	0	0	0	100	0	10
2017	Other services to the public	57	30	6	6	0	0	88	6	15
2014	Compliance, inspection and enforcement	41	22	5	16	10	5	66	28	19
2014	Legal services	54	32	4	4	6	0	86	10	25
2014	Administration and operations	49	35	5	8	3	0	84	11	39
2014	Human resources	100	0	0	0	0	0	100	0	13
2014	Other services to the public	71	17	0	0	6	5	94	6	18
2014	None of the above	54	31	0	16	0	0	84	16	13

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	18	18	46	9	9	0	20	60	11
2018	Legal services	23	14	5	24	15	15	5	46	48	21
2018	Administration and operations	17	16	23	17	5	17	6	43	28	18
2018	Financial management	6	30	28	15	0	22	0	46	19	15
2017	Compliance, inspection and enforcement	0	23	7	14	41	16	0	27	64	14
2017	Legal services	24	23	20	19	0	7	6	54	22	14
2017	Administration and operations	9	37	14	27	0	9	4	53	31	18
2017	Financial management	15	21	30	8	0	17	8	49	11	10
2017	Other services to the public	6	26	12	12	31	12	0	37	49	15
2014	Compliance, inspection and enforcement	11	15	32	11	11	21	0	32	28	19
2014	Legal services	16	23	8	24	6	15	8	51	39	25
2014	Administration and operations	28	24	8	16	10	13	2	60	30	39
2014	Human resources	37	22	11	15	8	0	8	64	24	13
2014	Other services to the public	21	11	6	46	5	12	0	35	58	18
2014	None of the above	30	15	24	24	0	8	0	49	26	13

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	36	45	18	0	0	0	82	0	11
2018	Legal services	44	28	14	5	5	5	75	10	21
2018	Administration and operations	66	17	6	11	0	0	83	11	18
2018	Financial management	71	22	7	0	0	0	93	0	15
2017	Compliance, inspection and enforcement	15	51	14	7	14	0	66	20	14
2017	Legal services	62	38	0	0	0	0	100	0	14
2017	Administration and operations	55	32	5	8	0	0	87	8	18
2017	Financial management	67	25	8	0	0	0	92	0	10
2017	Other services to the public	59	32	8	0	0	0	92	0	14
2014	Compliance, inspection and enforcement	36	59	5	0	0	0	95	0	19
2014	Legal services	55	31	6	8	0	0	86	8	25
2014	Administration and operations	58	31	5	5	0	0	89	5	39
2014	Human resources	89	11	0	0	0	0	100	0	13
2014	Other services to the public	55	28	0	12	5	0	83	17	18
2014	None of the above	54	39	0	8	0	0	92	8	13

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	27	54	18	0	0	0	82	0	11
2018	Legal services	44	28	9	10	5	5	75	15	21
2018	Administration and operations	60	23	6	11	0	0	83	11	18
2018	Financial management	41	59	0	0	0	0	100	0	15

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	45	46	9	0	0	0	0	91	0	11
2018	Legal services	43	32	11	0	5	10	0	83	5	21
2018	Administration and operations	50	39	6	0	5	0	0	89	5	18
2018	Financial management	32	49	19	0	0	0	0	81	0	15
2017	Compliance, inspection and enforcement	34	53	0	7	7	0	0	86	14	14
2017	Legal services	64	28	0	7	0	0	0	93	7	14
2017	Administration and operations	55	18	14	5	8	0	0	72	13	18
2017	Financial management	32	51	8	0	8	0	0	83	8	10
2017	Other services to the public	38	37	0	6	6	0	13	86	14	15
2014	Compliance, inspection and enforcement	63	21	5	0	11	0	0	84	11	19
2014	Legal services	59	16	14	12	0	0	0	74	12	25
2014	Administration and operations	50	20	11	11	5	2	0	72	17	39
2014	Human resources	85	8	7	0	0	0	0	93	0	13
2014	Other services to the public	61	11	11	12	6	0	0	72	17	18
2014	None of the above	47	23	16	8	0	0	7	75	9	13

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	18	82	0	0	0	0	0	100	0	11
2018	Legal services	47	27	21	0	0	5	0	78	0	21
2018	Administration and operations	66	11	17	6	0	0	0	77	6	18
2018	Financial management	68	18	7	7	0	0	0	85	7	15
2017	Compliance, inspection and enforcement	27	53	7	7	7	0	0	80	14	14
2017	Legal services	81	19	0	0	0	0	0	100	0	14
2017	Administration and operations	59	13	9	5	0	5	8	84	6	18
2017	Financial management	53	30	17	0	0	0	0	83	0	10
2017	Other services to the public	44	31	6	0	6	0	13	86	7	15
2014	Compliance, inspection and enforcement	58	21	5	11	5	0	0	79	16	19
2014	Legal services	54	20	18	8	0	0	0	74	8	25
2014	Administration and operations	60	19	10	5	3	2	0	81	8	39
2014	Human resources	78	15	7	0	0	0	0	93	0	13
2014	Other services to the public	61	22	6	12	0	0	0	83	12	18
2014	None of the above	39	46	0	8	0	0	7	91	9	13

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	27	64	9	0	0	0	0	91	0	11
2018	Legal services	57	28	11	0	0	5	0	89	0	21
2018	Administration and operations	34	54	0	12	0	0	0	88	12	18
2018	Financial management	53	35	5	7	0	0	0	88	7	15
2017	Compliance, inspection and enforcement	34	46	14	0	7	0	0	80	7	14
2017	Legal services	73	27	0	0	0	0	0	100	0	14
2017	Administration and operations	59	13	4	10	0	5	8	84	11	18
2017	Financial management	45	46	0	8	0	0	0	92	8	10
2017	Other services to the public	44	42	7	0	7	0	0	86	7	14
2014	Compliance, inspection and enforcement	58	26	5	5	5	0	0	85	11	19
2014	Legal services	46	38	12	4	0	0	0	84	4	25
2014	Administration and operations	46	32	11	8	0	2	0	80	8	39
2014	Human resources	67	25	7	0	0	0	0	93	0	13
2014	Other services to the public	61	33	6	0	0	0	0	94	0	18
2014	None of the above	54	39	0	0	0	0	7	100	0	13

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	82	18	0	0	0	0	100	0	11
2018	Legal services	67	19	14	0	0	0	86	0	21
2018	Administration and operations	61	21	6	11	0	0	83	11	18
2018	Financial management	60	32	0	7	0	0	93	7	15
2017	Compliance, inspection and enforcement	73	20	0	0	7	0	93	7	14
2017	Legal services	81	19	0	0	0	0	100	0	14
2017	Administration and operations	72	5	14	8	0	0	77	8	18
2017	Financial management	62	21	17	0	0	0	83	0	10
2017	Other services to the public	40	33	13	0	0	14	85	0	14

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	55	45	0	0	0	0	0	100	0	11
2018	Legal services	53	28	14	0	0	5	0	85	0	21
2018	Administration and operations	67	16	6	11	0	0	0	83	11	18
2018	Financial management	60	32	7	0	0	0	0	93	0	15
2017	Compliance, inspection and enforcement	58	21	7	0	14	0	0	80	14	14
2017	Legal services	73	27	0	0	0	0	0	100	0	14
2017	Administration and operations	68	4	23	5	0	0	0	72	5	18
2017	Financial management	53	38	8	0	0	0	0	92	0	10
2017	Other services to the public	47	20	7	7	7	0	14	77	15	14
2014	Compliance, inspection and enforcement	58	31	0	5	5	0	0	89	11	19
2014	Legal services	50	29	12	8	0	0	0	80	8	25
2014	Administration and operations	63	19	11	0	5	2	0	84	6	39
2014	Human resources	93	7	0	0	0	0	0	100	0	13
2014	Other services to the public	61	11	6	6	12	5	0	76	18	18
2014	None of the above	63	23	0	8	0	0	7	91	9	13

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Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	27	18	45	9	0	0	46	9	11
2018	Legal services	53	28	14	5	0	0	81	5	21
2018	Administration and operations	55	34	5	0	0	6	94	0	18
2018	Financial management	40	31	22	0	0	7	76	0	15
2017	Compliance, inspection and enforcement	14	59	14	0	14	0	72	14	14
2017	Legal services	61	33	6	0	0	0	94	0	14
2017	Administration and operations	39	35	13	9	0	4	77	10	18
2017	Financial management	45	38	17	0	0	0	83	0	10
2017	Other services to the public	45	18	24	0	0	12	72	0	15
2014	Compliance, inspection and enforcement	46	27	16	0	11	0	73	11	19
2014	Legal services	43	28	12	4	6	8	77	10	25
2014	Administration and operations	53	25	11	3	5	3	80	8	39
2014	Human resources	44	40	8	8	0	0	85	8	13
2014	Other services to the public	55	22	0	12	11	0	77	23	18
2014	None of the above	54	30	0	16	0	0	84	16	13

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	18	46	9	18	9	0	0	64	27	11
2018	Legal services	43	34	14	5	0	5	0	80	5	21
2018	Administration and operations	22	40	11	22	0	0	6	65	23	18
2018	Financial management	35	34	23	0	0	8	0	75	0	14
2017	Compliance, inspection and enforcement	0	59	7	20	14	0	0	59	34	14
2017	Legal services	55	39	6	0	0	0	0	94	0	14
2017	Administration and operations	27	28	23	23	0	0	0	55	23	18
2017	Financial management	32	43	25	0	0	0	0	75	0	10
2017	Other services to the public	26	37	6	19	12	0	0	63	31	15
2014	Compliance, inspection and enforcement	25	48	16	0	11	0	0	73	11	19
2014	Legal services	39	35	16	4	6	0	0	74	10	25
2014	Administration and operations	54	19	16	8	0	2	0	75	8	39
2014	Human resources	48	45	0	8	0	0	0	92	8	13
2014	Other services to the public	49	22	0	23	5	0	0	71	29	18
2014	None of the above	53	31	0	16	0	0	0	84	16	13

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	18	18	45	9	9	0	36	18	11
2018	Legal services	24	38	20	8	0	9	68	9	21
2018	Administration and operations	22	17	28	27	0	6	42	29	18
2018	Financial management	25	27	41	0	0	7	56	0	15
2017	Compliance, inspection and enforcement	0	44	0	34	14	8	48	52	14
2017	Legal services	42	46	0	6	0	6	93	7	14
2017	Administration and operations	17	38	4	31	0	10	61	34	18
2017	Financial management	32	35	33	0	0	0	67	0	10
2017	Other services to the public	0	45	12	31	12	0	45	43	15
2014	Compliance, inspection and enforcement	15	52	11	5	11	5	71	17	19
2014	Legal services	35	24	22	16	0	4	61	17	25
2014	Administration and operations	41	38	16	3	0	2	81	3	39
2014	Human resources	15	40	8	23	8	8	59	33	13
2014	Other services to the public	44	23	6	22	5	0	67	28	18
2014	None of the above	30	46	0	24	0	0	76	24	13

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	9	36	27	18	9	0	46	27	11
2018	Legal services	13	52	15	15	0	5	68	16	21
2018	Administration and operations	28	17	11	37	0	6	48	40	18
2018	Financial management	19	26	20	6	22	7	48	30	15
2017	Compliance, inspection and enforcement	0	31	21	27	14	8	33	44	14
2017	Legal services	39	48	0	14	0	0	86	14	14
2017	Administration and operations	24	44	9	23	0	0	68	23	18
2017	Financial management	37	38	8	17	0	0	75	17	10
2017	Other services to the public	8	33	19	26	13	0	41	39	14
2014	Compliance, inspection and enforcement	30	48	11	0	11	0	78	11	19
2014	Legal services	31	31	30	8	0	0	62	8	25
2014	Administration and operations	34	42	14	5	0	5	80	5	39
2014	Human resources	48	44	8	0	0	0	92	0	13
2014	Other services to the public	27	39	6	16	11	0	67	28	18
2014	None of the above	46	31	8	8	8	0	76	16	13

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	9	64	18	9	0	0	73	9	11
2018	Legal services	33	42	15	5	0	5	79	5	21
2018	Administration and operations	29	44	22	5	0	0	73	5	18
2018	Financial management	27	46	6	15	7	0	72	22	15
2017	Compliance, inspection and enforcement	16	70	7	0	7	0	86	7	14
2017	Legal services	67	33	0	0	0	0	100	0	14
2017	Administration and operations	29	52	5	13	0	0	82	13	18
2017	Financial management	32	43	25	0	0	0	75	0	10
2017	Other services to the public	25	39	12	12	12	0	63	24	15
2014	Compliance, inspection and enforcement	41	44	16	0	0	0	84	0	19
2014	Legal services	60	32	8	0	0	0	92	0	25
2014	Administration and operations	56	28	16	0	0	0	84	0	39
2014	Human resources	67	33	0	0	0	0	100	0	13
2014	Other services to the public	60	29	0	0	11	0	89	11	18
2014	None of the above	54	39	8	0	0	0	92	0	13

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	9	54	9	27	0	0	64	27	11
2018	Legal services	53	19	5	6	13	5	75	20	21
2018	Administration and operations	40	27	16	17	0	0	67	17	18
2018	Financial management	19	41	31	0	0	8	66	0	14
2017	Compliance, inspection and enforcement	14	51	21	8	7	0	64	15	14
2017	Legal services	66	26	7	0	0	0	93	0	14
2017	Administration and operations	45	17	20	18	0	0	62	18	18
2017	Financial management	23	38	8	17	0	13	71	19	10
2017	Other services to the public	51	43	6	0	0	0	94	0	15
2014	Compliance, inspection and enforcement	73	5	5	5	5	5	83	11	19
2014	Legal services	59	23	14	4	0	0	83	4	25
2014	Administration and operations	57	36	7	0	0	0	93	0	39
2014	Human resources	63	30	0	0	0	7	100	0	13
2014	Other services to the public	72	16	0	6	5	0	89	11	18
2014	None of the above	46	24	23	8	0	0	69	8	13

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	18	45	27	9	0	64	9	11
2018	Legal services	38	37	15	5	5	80	5	21
2018	Administration and operations	30	41	23	6	0	71	6	17
2018	Financial management	36	35	14	8	8	77	8	14

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	9	64	9	0	18	0	11	11	11
2018	Legal services	24	9	14	15	20	8	10	40	43	21
2018	Administration and operations	23	33	27	6	0	5	5	63	7	18
2018	Financial management	18	34	20	0	0	28	0	72	0	15
2017	Compliance, inspection and enforcement	7	29	16	7	27	14	0	42	39	14
2017	Legal services	39	7	34	14	0	6	0	50	14	14
2017	Administration and operations	21	42	4	14	0	10	9	77	17	18
2017	Financial management	15	22	42	0	0	8	13	47	0	10
2017	Other services to the public	26	18	19	12	0	12	13	59	16	15
2014	Compliance, inspection and enforcement	15	25	22	16	11	10	0	46	30	19
2014	Legal services	31	20	8	22	4	7	8	60	30	25
2014	Administration and operations	34	27	10	13	3	8	5	70	18	39
2014	Human resources	22	52	8	0	0	18	0	91	0	13
2014	Other services to the public	44	11	6	12	17	6	6	61	32	18
2014	None of the above	8	46	0	8	24	8	7	63	37	13

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	9	27	27	27	0	9	0	40	30	11
2018	Legal services	39	23	15	4	11	8	0	68	16	21
2018	Administration and operations	11	28	28	17	11	0	6	41	29	18
2018	Financial management	19	38	7	28	0	7	0	62	30	15
2017	Compliance, inspection and enforcement	7	37	30	7	20	0	0	43	27	14
2017	Legal services	27	53	20	0	0	0	0	80	0	14
2017	Administration and operations	33	35	13	5	8	5	0	72	14	18
2017	Financial management	23	51	0	25	0	0	0	75	25	10
2017	Other services to the public	41	26	13	13	6	0	0	68	19	14
2014	Compliance, inspection and enforcement	14	54	11	5	11	5	0	71	17	19
2014	Legal services	31	44	8	8	6	4	0	78	14	25
2014	Administration and operations	38	30	11	8	8	2	2	72	17	39
2014	Human resources	75	18	0	8	0	0	0	92	8	13
2014	Other services to the public	50	21	12	6	6	5	0	76	12	18
2014	None of the above	31	38	15	8	0	8	0	75	8	13

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	9	27	27	18	18	0	0	36	36	11
2018	Legal services	29	5	14	33	15	5	0	35	50	21
2018	Administration and operations	0	25	13	30	17	5	11	29	55	17
2018	Financial management	6	6	53	29	0	6	0	12	31	15
2017	Compliance, inspection and enforcement	8	23	27	7	27	8	0	34	37	14
2017	Legal services	7	31	32	13	6	0	10	42	22	14
2017	Administration and operations	0	40	19	13	13	5	10	47	30	18
2017	Financial management	23	38	13	17	8	0	0	62	25	10
2017	Other services to the public	8	37	18	18	6	0	13	51	28	15
2014	Compliance, inspection and enforcement	5	26	16	25	27	0	0	31	53	19
2014	Legal services	19	28	16	16	18	4	0	48	35	25
2014	Administration and operations	26	15	22	18	15	5	0	42	35	39
2014	Human resources	26	45	0	8	15	0	7	76	24	13
2014	Other services to the public	12	22	6	33	22	5	0	36	58	18
2014	None of the above	15	32	8	8	31	0	7	50	42	13

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	9	54	27	9	0	0	64	9	11
2018	Legal services	24	43	15	4	5	9	74	9	21
2018	Administration and operations	28	38	22	11	0	0	67	11	18
2018	Financial management	27	48	11	15	0	0	75	15	15
2017	Compliance, inspection and enforcement	0	59	20	7	14	0	59	20	14
2017	Legal services	73	14	7	6	0	0	87	6	14
2017	Administration and operations	26	42	18	8	0	5	72	9	18
2017	Financial management	32	52	17	0	0	0	83	0	10
2017	Other services to the public	20	56	18	6	0	0	76	6	15

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	46	45	0	9	0	0	91	9	11
2018	Legal services	59	19	11	8	5	0	77	12	21
2018	Administration and operations	57	26	17	0	0	0	83	0	18
2018	Financial management	53	28	12	7	0	0	81	7	15
2017	Compliance, inspection and enforcement	42	30	0	7	14	8	78	22	14
2017	Legal services	73	27	0	0	0	0	100	0	14
2017	Administration and operations	53	34	4	0	8	0	87	8	18
2017	Financial management	57	43	0	0	0	0	100	0	10
2017	Other services to the public	76	24	0	0	0	0	100	0	15
2014	Compliance, inspection and enforcement	62	27	11	0	0	0	89	0	19
2014	Legal services	71	12	8	6	0	4	86	6	25
2014	Administration and operations	69	26	2	0	3	0	95	3	39
2014	Human resources	92	8	0	0	0	0	100	0	13
2014	Other services to the public	84	11	0	0	0	5	100	0	18
2014	None of the above	70	16	8	7	0	0	85	7	13

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	36	54	0	9	0	0	91	9	11
2018	Legal services	43	33	6	8	5	5	80	14	21
2018	Administration and operations	45	34	21	0	0	0	79	0	18
2018	Financial management	68	11	15	7	0	0	78	7	15
2017	Compliance, inspection and enforcement	28	44	14	0	14	0	72	14	14
2017	Legal services	66	34	0	0	0	0	100	0	14
2017	Administration and operations	55	40	5	0	0	0	95	0	18
2017	Financial management	49	51	0	0	0	0	100	0	10
2017	Other services to the public	76	18	0	0	0	6	100	0	15
2014	Compliance, inspection and enforcement	45	33	16	5	0	0	78	5	19
2014	Legal services	67	24	4	6	0	0	90	6	25
2014	Administration and operations	66	29	2	0	3	0	95	3	39
2014	Human resources	100	0	0	0	0	0	100	0	13
2014	Other services to the public	71	17	6	0	0	5	94	0	18
2014	None of the above	77	8	8	8	0	0	84	8	13

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	55	36	9	0	0	0	91	0	11
2018	Legal services	56	25	9	11	0	0	80	11	21
2018	Administration and operations	50	39	11	0	0	0	89	0	18
2018	Financial management	71	15	7	7	0	0	85	7	15
2017	Compliance, inspection and enforcement	35	45	7	0	14	0	80	14	14
2017	Legal services	88	12	0	0	0	0	100	0	14
2017	Administration and operations	59	32	9	0	0	0	91	0	18
2017	Financial management	57	43	0	0	0	0	100	0	10
2017	Other services to the public	68	32	0	0	0	0	100	0	15
2014	Compliance, inspection and enforcement	62	22	5	11	0	0	84	11	19
2014	Legal services	54	36	10	0	0	0	90	0	25
2014	Administration and operations	66	23	8	0	3	0	89	3	39
2014	Human resources	100	0	0	0	0	0	100	0	13
2014	Other services to the public	77	6	0	6	6	5	88	12	18
2014	None of the above	70	23	8	0	0	0	92	0	13

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	36	18	46	0	0	0	54	0	11
2018	Legal services	58	27	5	11	0	0	85	11	21
2018	Administration and operations	50	22	17	5	0	5	76	6	18
2018	Financial management	58	35	0	7	0	0	93	7	15
2017	Compliance, inspection and enforcement	28	44	14	0	14	0	72	14	14
2017	Legal services	94	6	0	0	0	0	100	0	14
2017	Administration and operations	46	19	27	8	0	0	65	8	18
2017	Financial management	62	38	0	0	0	0	100	0	10
2017	Other services to the public	38	26	24	12	0	0	63	12	15
2014	Compliance, inspection and enforcement	46	38	5	5	5	0	84	11	19
2014	Legal services	58	28	14	0	0	0	86	0	25
2014	Administration and operations	64	23	10	3	0	0	87	3	39
2014	Human resources	85	15	0	0	0	0	100	0	13
2014	Other services to the public	71	6	12	6	0	5	82	6	18
2014	None of the above	77	8	8	8	0	0	84	8	13

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	27	54	18	0	0	0	82	0	11
2018	Legal services	53	32	5	6	5	0	85	11	21
2018	Administration and operations	56	22	12	11	0	0	77	11	18
2018	Financial management	58	28	7	7	0	0	85	7	15
2017	Compliance, inspection and enforcement	21	51	14	0	14	0	73	14	14
2017	Legal services	74	26	0	0	0	0	100	0	14
2017	Administration and operations	48	21	18	13	0	0	68	13	18
2017	Financial management	62	38	0	0	0	0	100	0	10
2017	Other services to the public	38	26	18	18	0	0	63	18	15
2014	Compliance, inspection and enforcement	52	32	5	5	5	0	84	11	19
2014	Legal services	50	36	10	4	0	0	86	4	25
2014	Administration and operations	64	23	5	8	0	0	87	8	39
2014	Human resources	85	15	0	0	0	0	100	0	13
2014	Other services to the public	71	6	6	12	0	5	82	12	18
2014	None of the above	69	16	8	8	0	0	84	8	13

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	27	27	18	18	0	9	60	20	11
2018	Legal services	62	14	4	5	15	0	76	20	21
2018	Administration and operations	44	17	11	28	0	0	61	28	18
2018	Financial management	40	41	12	7	0	0	81	7	15
2017	Compliance, inspection and enforcement	28	37	7	0	14	14	76	16	14
2017	Legal services	68	20	12	0	0	0	88	0	14
2017	Administration and operations	43	18	17	17	5	0	62	22	18
2017	Financial management	62	38	0	0	0	0	100	0	10
2017	Other services to the public	55	13	20	12	0	0	68	12	15
2014	Compliance, inspection and enforcement	62	0	21	11	5	0	62	16	19
2014	Legal services	59	16	8	8	6	4	78	14	25
2014	Administration and operations	54	15	18	8	0	5	73	8	39
2014	Human resources	67	8	15	0	0	11	84	0	13
2014	Other services to the public	66	6	11	6	6	5	76	12	18
2014	None of the above	61	16	0	24	0	0	76	24	13

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Compliance, inspection and enforcement	9	18	73	11
2018	Legal services	9	48	43	21
2018	Administration and operations	17	34	50	18
2018	Financial management	27	44	29	15
2017	Compliance, inspection and enforcement	36	20	43	14
2017	Legal services	16	55	29	14
2017	Administration and operations	30	39	31	18
2017	Financial management	0	55	45	10
2017	Other services to the public	21	56	23	13
2014	Compliance, inspection and enforcement	27	52	21	19
2014	Legal services	8	36	56	25
2014	Administration and operations	13	57	30	39
2014	Human resources	24	32	44	12
2014	Other services to the public	6	49	45	18
2014	None of the above	8	45	47	13

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Financial management	0	100	15

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	9	27	9	9	9	36	0	57	29	11
2018	Legal services	26	5	13	0	14	38	5	53	24	21
2018	Administration and operations	34	22	16	0	0	21	6	78	0	18
2018	Financial management	13	0	29	0	0	37	21	31	0	14
2017	Compliance, inspection and enforcement	0	17	27	14	14	21	8	24	38	14
2017	Legal services	26	12	15	0	0	42	6	72	0	14
2017	Administration and operations	21	26	5	4	0	21	22	84	7	18
2017	Financial management	23	8	13	0	0	47	8	71	0	10
2017	Other services to the public	25	26	6	0	6	37	0	81	10	15
2014	Compliance, inspection and enforcement	31	15	11	16	5	21	0	59	28	19
2014	Legal services	27	12	22	4	12	12	12	51	20	25
2014	Administration and operations	39	20	10	5	0	23	2	79	7	39
2014	Human resources	56	7	0	0	0	22	15	100	0	13
2014	Other services to the public	38	6	5	0	17	29	6	67	26	18
2014	None of the above	47	7	8	8	0	30	0	78	11	13

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	18	27	46	0	9	0	45	9	11
2018	Legal services	39	9	21	9	5	17	58	17	21
2018	Administration and operations	57	33	5	0	0	5	94	0	18
2018	Financial management	28	49	15	0	0	8	83	0	14
2017	Compliance, inspection and enforcement	15	51	14	7	14	0	66	20	14
2017	Legal services	79	21	0	0	0	0	100	0	14
2017	Administration and operations	46	25	9	0	4	16	84	5	18
2017	Financial management	25	53	8	0	0	13	90	0	10
2017	Other services to the public	45	43	0	0	6	6	94	6	15
2014	Compliance, inspection and enforcement	36	43	5	5	5	5	83	11	19
2014	Legal services	50	24	22	0	4	0	74	4	25
2014	Administration and operations	61	21	8	5	3	2	84	8	39
2014	Human resources	78	22	0	0	0	0	100	0	13
2014	Other services to the public	55	28	0	6	11	0	83	17	18
2014	None of the above	54	46	0	0	0	0	100	0	13

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Financial management	0	100	15

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	18	27	27	0	0	27	0	62	0	11
2018	Legal services	34	13	13	5	5	26	5	68	13	21
2018	Administration and operations	40	22	21	0	0	10	6	75	0	18
2018	Financial management	19	5	28	0	0	35	13	47	0	15
2017	Compliance, inspection and enforcement	27	23	14	0	14	14	8	65	17	14
2017	Legal services	37	0	22	0	0	27	14	63	0	14
2017	Administration and operations	31	12	13	0	0	33	10	76	0	18
2017	Financial management	32	0	22	0	0	25	22	60	0	10
2017	Other services to the public	39	6	6	0	0	43	6	88	0	15
2014	Compliance, inspection and enforcement	46	11	11	11	5	10	5	68	19	19
2014	Legal services	47	15	22	4	4	4	4	68	8	25
2014	Administration and operations	44	18	8	5	0	23	2	83	7	39
2014	Human resources	56	7	0	0	0	22	15	100	0	13
2014	Other services to the public	49	11	0	0	17	17	6	78	22	18
2014	None of the above	46	16	8	8	0	16	7	80	10	13

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	36	54	9	0	0	0	0	91	0	11
2018	Legal services	43	14	25	5	0	8	5	66	5	21
2018	Administration and operations	52	33	11	0	0	5	0	89	0	18
2018	Financial management	40	25	22	0	0	13	0	75	0	15
2017	Compliance, inspection and enforcement	49	24	14	0	14	0	0	73	14	14
2017	Legal services	94	6	0	0	0	0	0	100	0	14
2017	Administration and operations	46	21	9	0	0	24	0	88	0	18
2017	Financial management	57	30	0	0	0	0	13	100	0	10
2017	Other services to the public	68	26	0	0	0	6	0	100	0	14
2014	Compliance, inspection and enforcement	56	27	5	11	0	0	0	84	11	19
2014	Legal services	59	27	14	0	0	0	0	86	0	25
2014	Administration and operations	64	21	10	5	0	0	0	84	5	39
2014	Human resources	92	8	0	0	0	0	0	100	0	13
2014	Other services to the public	71	12	0	6	11	0	0	83	17	18
2014	None of the above	70	23	8	0	0	0	0	92	0	13

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	30	30	20	10	10	0	60	20	10
2018	Legal services	33	24	19	16	9	0	56	25	21
2018	Administration and operations	38	28	22	6	0	6	70	6	18
2018	Financial management	32	6	22	26	15	0	38	40	15
2017	Compliance, inspection and enforcement	27	20	14	14	25	0	47	38	14
2017	Legal services	14	20	39	20	7	0	34	27	14
2017	Administration and operations	44	23	9	16	7	0	68	23	18
2017	Financial management	13	15	13	33	25	0	28	58	10
2017	Other services to the public	39	12	24	0	12	13	58	14	15

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	10	30	20	30	10	40	40	10
2018	Legal services	26	20	9	9	35	46	44	21
2018	Administration and operations	16	51	16	11	5	68	16	18
2018	Financial management	18	15	39	22	6	32	28	15
2017	Compliance, inspection and enforcement	14	28	21	17	20	42	37	14
2017	Legal services	0	54	20	26	0	54	26	14
2017	Administration and operations	24	29	43	5	0	52	5	18
2017	Financial management	37	22	0	42	0	58	42	10
2017	Other services to the public	6	25	6	31	32	31	63	15

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	20	30	20	20	0	10	56	22	10
2018	Legal services	32	34	15	5	14	0	66	19	21
2018	Administration and operations	56	17	11	11	0	6	78	11	18
2018	Financial management	32	25	22	21	0	0	57	21	15
2017	Compliance, inspection and enforcement	41	24	22	0	14	0	64	14	14
2017	Legal services	10	63	20	7	0	0	73	7	14
2017	Administration and operations	31	46	18	5	0	0	77	5	18
2017	Financial management	45	22	17	17	0	0	67	17	10
2017	Other services to the public	24	12	26	37	0	0	37	37	15

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	30	20	20	30	0	0	30	50	10
2018	Legal services	22	9	19	14	35	0	0	32	49	21
2018	Administration and operations	17	40	11	21	5	0	6	60	28	18
2018	Financial management	40	12	13	29	6	0	0	51	36	15
2017	Compliance, inspection and enforcement	14	14	21	29	23	0	0	27	51	14
2017	Legal services	0	23	48	19	0	10	0	26	22	14
2017	Administration and operations	17	26	30	19	8	0	0	43	28	18
2017	Financial management	50	8	33	8	0	0	0	58	8	10
2017	Other services to the public	0	6	19	30	45	0	0	6	75	15

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	40	30	10	10	0	10	78	11	10
2018	Legal services	47	19	9	5	20	0	66	25	21
2018	Administration and operations	65	17	6	0	0	13	94	0	17
2018	Financial management	54	25	0	21	0	0	79	21	15
2017	Compliance, inspection and enforcement	56	30	7	0	0	7	93	0	14
2017	Legal services	32	34	21	14	0	0	66	14	14
2017	Administration and operations	56	24	5	0	0	15	94	0	18
2017	Financial management	40	21	25	0	0	13	71	0	10
2017	Other services to the public	38	18	13	19	6	6	60	26	15

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	40	20	20	20	0	0	60	20	10
2018	Legal services	23	11	23	19	25	0	33	43	21
2018	Administration and operations	46	27	11	11	0	6	77	11	18
2018	Financial management	39	18	7	15	21	0	57	36	15
2017	Compliance, inspection and enforcement	35	58	0	7	0	0	93	7	14
2017	Legal services	32	35	20	7	6	0	67	14	14
2017	Administration and operations	35	23	37	5	0	0	59	5	18
2017	Financial management	22	45	17	8	8	0	67	17	10
2017	Other services to the public	20	18	43	0	6	13	44	7	15

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	50	30	20	0	0	50	20	10
2018	Legal services	34	43	11	9	4	0	76	13	21
2018	Administration and operations	34	28	27	5	5	0	62	11	18
2018	Financial management	22	41	14	23	0	0	63	23	14
2017	Compliance, inspection and enforcement	7	23	34	21	7	8	32	30	14
2017	Legal services	53	33	14	0	0	0	86	0	14
2017	Administration and operations	43	39	0	13	0	5	86	14	18
2017	Financial management	50	25	8	17	0	0	75	17	10
2017	Other services to the public	18	25	12	26	6	13	49	37	15

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	10	20	50	0	20	0	30	20	10
2018	Legal services	46	28	11	5	11	0	74	15	21
2018	Administration and operations	29	23	32	10	6	0	52	16	18
2018	Financial management	28	27	15	30	0	0	54	30	14
2017	Compliance, inspection and enforcement	14	38	42	7	0	0	51	7	14
2017	Legal services	28	45	27	0	0	0	73	0	14
2017	Administration and operations	34	28	17	21	0	0	62	21	18
2017	Financial management	50	17	25	8	0	0	67	8	10
2017	Other services to the public	13	18	12	32	12	13	35	51	15

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	30	30	30	10	0	0	60	10	10
2018	Legal services	40	18	29	8	5	0	57	13	21
2018	Administration and operations	17	56	16	5	6	0	73	11	18
2018	Financial management	28	42	15	15	0	0	70	15	14
2017	Compliance, inspection and enforcement	7	36	21	29	0	7	46	31	14
2017	Legal services	61	26	14	0	0	0	86	0	14
2017	Administration and operations	59	32	4	5	0	0	91	5	18
2017	Financial management	37	30	17	17	0	0	67	17	10
2017	Other services to the public	31	32	12	0	12	13	72	14	15

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	20	50	20	10	0	0	0	70	10	10
2018	Legal services	33	41	26	0	0	0	0	74	0	21
2018	Administration and operations	40	28	10	11	11	0	0	68	22	18
2018	Financial management	46	30	0	24	0	0	0	76	24	13
2017	Compliance, inspection and enforcement	20	35	38	0	0	0	7	60	0	14
2017	Legal services	35	32	33	0	0	0	0	67	0	14
2017	Administration and operations	60	27	8	5	0	0	0	87	5	18
2017	Financial management	50	33	8	8	0	0	0	83	8	10
2017	Other services to the public	19	26	24	6	6	6	13	55	15	15

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	60	30	0	10	0	0	90	10	10
2018	Legal services	47	23	16	11	4	0	70	14	21
2018	Administration and operations	78	22	0	0	0	0	100	0	18
2018	Financial management	68	32	0	0	0	0	100	0	13
2017	Compliance, inspection and enforcement	64	20	9	0	0	7	90	0	14
2017	Legal services	90	0	10	0	0	0	90	0	14
2017	Administration and operations	73	18	0	8	0	0	92	8	18
2017	Financial management	66	25	8	0	0	0	92	0	10
2017	Other services to the public	38	31	18	0	0	13	79	0	15

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	90	10	0	0	0	100	0	10
2018	Legal services	76	10	5	9	0	86	9	21
2018	Administration and operations	66	22	0	5	6	94	6	18
2018	Financial management	92	8	0	0	0	100	0	14

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	70	10	20	0	0	0	80	0	10
2018	Legal services	75	11	14	0	0	0	86	0	21
2018	Administration and operations	83	6	6	0	0	6	94	0	17
2018	Financial management	92	8	0	0	0	0	100	0	14
2017	Compliance, inspection and enforcement	59	7	14	7	7	7	71	15	14
2017	Legal services	93	7	0	0	0	0	100	0	14
2017	Administration and operations	90	10	0	0	0	0	100	0	18
2017	Financial management	100	0	0	0	0	0	100	0	10
2017	Other services to the public	81	0	6	0	0	13	93	0	15

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	55	36	0	0	9	0	91	9	11
2018	Legal services	47	14	15	17	6	0	61	23	19
2018	Administration and operations	60	22	12	6	0	0	82	6	18
2018	Financial management	64	29	0	0	0	7	100	0	15
2017	Compliance, inspection and enforcement	22	20	37	14	7	0	43	20	14
2017	Legal services	42	52	6	0	0	0	94	0	14
2017	Administration and operations	69	18	13	0	0	0	87	0	18
2017	Financial management	83	0	17	0	0	0	83	0	10
2017	Other services to the public	57	24	6	0	0	13	93	0	15

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	64	18	9	9	0	0	82	9	11
2018	Legal services	69	5	14	0	12	0	74	12	20
2018	Administration and operations	73	11	6	11	0	0	83	11	18
2018	Financial management	64	22	7	0	0	7	92	0	15
2017	Compliance, inspection and enforcement	52	28	0	7	7	7	85	15	14
2017	Legal services	67	26	7	0	0	0	93	0	14
2017	Administration and operations	78	22	0	0	0	0	100	0	18
2017	Financial management	100	0	0	0	0	0	100	0	10
2017	Other services to the public	69	18	0	0	0	13	100	0	15

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	36	9	0	0	9	46	84	16	11
2018	Legal services	60	10	5	10	0	16	83	12	20
2018	Administration and operations	57	10	5	0	0	27	93	0	18
2018	Financial management	70	8	7	8	0	8	84	9	14
2017	Compliance, inspection and enforcement	16	30	7	14	0	34	69	21	14
2017	Legal services	51	21	6	0	0	22	92	0	14
2017	Administration and operations	79	0	5	0	0	17	95	0	18
2017	Financial management	70	8	0	0	0	22	100	0	10
2017	Other services to the public	57	6	6	0	0	31	91	0	15

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Legal services	65	20	15	0	0	85	0	20
2018	Administration and operations	74	11	11	5	0	84	5	18
2018	Financial management	56	36	0	0	7	100	0	15
2017	Compliance, inspection and enforcement	36	35	7	22	0	71	22	14
2017	Legal services	80	7	7	0	6	92	0	14
2017	Administration and operations	83	17	0	0	0	100	0	18
2017	Financial management	75	25	0	0	0	100	0	10
2017	Other services to the public	20	12	31	24	13	37	28	15

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	73	27	0	0	0	0	100	0	11
2018	Legal services	56	16	6	9	13	0	72	22	19
2018	Administration and operations	90	5	5	0	0	0	95	0	18
2018	Financial management	88	5	7	0	0	0	93	0	15
2017	Compliance, inspection and enforcement	73	0	14	7	0	7	78	7	14
2017	Legal services	65	23	12	0	0	0	88	0	14
2017	Administration and operations	79	4	8	0	8	0	83	8	18
2017	Financial management	92	8	0	0	0	0	100	0	10
2017	Other services to the public	87	0	0	0	0	13	100	0	15

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	18	55	9	9	9	0	73	18	11
2018	Legal services	44	20	25	5	6	0	64	11	20
2018	Administration and operations	39	38	18	5	0	0	77	5	18
2018	Financial management	54	25	21	0	0	0	79	0	15
2017	Compliance, inspection and enforcement	23	62	8	7	0	0	86	7	14
2017	Legal services	44	34	13	10	0	0	77	10	14
2017	Administration and operations	51	18	24	7	0	0	69	7	18
2017	Financial management	52	32	17	0	0	0	83	0	10
2017	Other services to the public	56	19	6	6	0	13	86	7	15

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	18	18	46	0	18	0	36	18	11
2018	Legal services	19	12	34	11	20	5	33	32	21
2018	Administration and operations	0	51	27	16	6	0	51	22	18
2018	Financial management	20	53	13	14	0	0	73	14	15
2017	Compliance, inspection and enforcement	0	20	45	21	14	0	20	34	14
2017	Legal services	0	42	42	16	0	0	42	16	14
2017	Administration and operations	5	56	27	7	5	0	61	12	18
2017	Financial management	8	58	33	0	0	0	67	0	10
2017	Other services to the public	6	12	51	30	0	0	18	30	15

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	0	36	27	27	9	36	36	11
2018	Legal services	26	22	31	20	0	20	48	21
2018	Administration and operations	5	22	49	23	0	23	28	18
2018	Financial management	7	14	28	44	7	51	21	15
2017	Compliance, inspection and enforcement	14	14	45	28	0	28	27	14
2017	Legal services	6	17	57	12	7	19	23	14
2017	Administration and operations	0	27	30	39	5	44	27	18
2017	Financial management	0	25	8	25	42	67	25	10
2017	Other services to the public	18	18	20	38	6	44	37	15

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	36	64	0	0	0	0	100	0	11
2018	Legal services	52	48	0	0	0	0	100	0	21
2018	Administration and operations	51	26	17	5	0	0	77	5	18
2018	Financial management	47	38	0	15	0	0	85	15	15
2017	Compliance, inspection and enforcement	14	49	16	0	14	8	68	15	14
2017	Legal services	58	42	0	0	0	0	100	0	13
2017	Administration and operations	40	22	24	13	0	0	62	13	18
2017	Financial management	17	75	8	0	0	0	92	0	10
2017	Other services to the public	44	50	6	0	0	0	94	0	15

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	27	27	27	0	9	9	60	10	11
2018	Legal services	44	28	14	9	5	0	72	14	21
2018	Administration and operations	46	15	28	5	5	0	61	11	18
2018	Financial management	53	25	15	7	0	0	78	7	15
2017	Compliance, inspection and enforcement	0	52	21	14	14	0	52	27	14
2017	Legal services	47	53	0	0	0	0	100	0	14
2017	Administration and operations	41	29	9	21	0	0	70	21	18
2017	Financial management	25	58	17	0	0	0	83	0	10
2017	Other services to the public	31	38	6	18	6	0	70	24	15

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	27	55	0	9	9	0	0	27	73	11
2018	Legal services	19	43	8	15	10	0	5	20	80	21
2018	Administration and operations	55	17	22	6	0	0	0	55	45	18
2018	Financial management	13	38	22	19	7	0	0	13	87	15
2017	Compliance, inspection and enforcement	20	35	30	15	0	0	0	20	80	14
2017	Legal services	19	31	17	13	7	13	0	22	78	14
2017	Administration and operations	44	15	12	17	7	5	0	47	53	18
2017	Financial management	13	49	38	0	0	0	0	13	87	10
2017	Other services to the public	51	24	18	6	0	0	0	51	49	15

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Legal services	35	16
2018	Financial management	8	13
2017	Compliance, inspection and enforcement	0	11

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Legal services	24	16
2018	Financial management	44	13
2017	Compliance, inspection and enforcement	65	11

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Legal services	40	16
2018	Financial management	12	13
2017	Compliance, inspection and enforcement	26	11

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Legal services	20	16
2018	Financial management	33	13
2017	Compliance, inspection and enforcement	82	11

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Legal services	6	16
2018	Financial management	0	13
2017	Compliance, inspection and enforcement	8	11

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Legal services	31	16
2018	Financial management	30	13

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Legal services	30	16
2018	Financial management	34	13
2017	Compliance, inspection and enforcement	30	11

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Legal services	13	56	19	0	0	12	16
2018	Financial management	0	51	23	8	8	8	13
2017	Compliance, inspection and enforcement	0	52	18	9	0	20	11

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	43	57	16
2018	Financial management	30	70	13

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Legal services	37	12	6	6	26	6	7	56	37	16
2018	Financial management	38	8	22	15	17	0	0	46	32	13
2017	Compliance, inspection and enforcement	9	25	8	0	30	0	27	47	41	11

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Legal services	7	20	7	25	5	37	12	54	16
2018	Financial management	0	5	22	25	8	39	0	90	13
2017	Compliance, inspection and enforcement	0	8	8	40	0	43	0	85	11

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	46	18	0	9	18	9	70	30	11
2018	Legal services	46	18	11	5	11	10	71	17	21
2018	Administration and operations	56	6	11	17	5	5	65	24	18
2018	Financial management	34	25	15	7	6	13	67	16	15

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Discrimination

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination