2018 Public Service Employee Survey Results for Shared Services Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 38 16 15 11 0 1 58 26 216
2018 Does not provide services to public 21 37 16 16 10 0 1 58 26 2537
2017 Provides services to public 22 38 19 13 9 0 0 60 21 273
2017 Does not provide services to public 20 34 16 15 14 0 1 55 29 3049
2014 Provides services to public 21 35 13 15 14 0 1 57 30 310
2014 Does not provide services to public 13 26 16 21 22 0 1 40 43 3840

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 40 12 6 4 0 0 77 11 216
2018 Does not provide services to public 34 42 12 7 4 0 0 76 12 2532
2017 Provides services to public 43 38 9 6 4 0 0 81 10 273
2017 Does not provide services to public 34 42 12 7 5 0 0 76 12 3046
2014 Provides services to public 32 38 15 6 8 0 0 71 14 310
2014 Does not provide services to public 33 39 14 9 6 0 0 72 14 3840

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 33 13 6 3 0 0 77 10 212
2018 Does not provide services to public 40 40 9 6 4 0 0 81 10 2517
2017 Provides services to public 48 37 8 3 4 0 0 85 6 270
2017 Does not provide services to public 41 38 10 7 4 0 0 79 11 3043
2014 Provides services to public 39 38 11 6 5 0 1 78 11 310
2014 Does not provide services to public 38 39 10 8 5 0 0 78 13 3838

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 35 13 7 5 0 1 74 13 213
2018 Does not provide services to public 47 32 10 6 5 0 0 79 11 2527
2017 Provides services to public 41 31 15 6 5 0 1 74 11 273
2017 Does not provide services to public 43 33 11 8 5 0 0 77 13 3043
2014 Provides services to public 33 34 15 7 10 0 1 68 17 310
2014 Does not provide services to public 36 34 14 9 6 1 1 71 15 3836

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 37 13 9 6 1 0 72 15 216
2018 Does not provide services to public 28 41 13 10 8 0 0 69 18 2526
2017 Provides services to public 36 40 13 6 3 0 1 77 10 273
2017 Does not provide services to public 26 42 13 10 9 0 0 68 19 3046
2014 Provides services to public 26 40 17 8 8 0 0 66 17 310
2014 Does not provide services to public 20 42 16 12 10 0 0 62 22 3840

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 32 18 13 11 0 1 57 25 217
2018 Does not provide services to public 28 33 18 12 8 0 0 61 21 2536
2017 Provides services to public 26 33 20 12 8 0 0 60 20 272
2017 Does not provide services to public 24 35 19 12 10 0 0 59 22 3049
2014 Provides services to public 22 33 19 13 12 0 0 55 25 310
2014 Does not provide services to public 18 35 20 15 12 0 0 54 27 3837

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 37 19 11 7 0 0 62 18 217
2018 Does not provide services to public 23 36 17 15 9 0 0 59 24 2539
2017 Provides services to public 23 48 15 9 5 0 0 71 14 273
2017 Does not provide services to public 20 37 18 15 10 0 0 57 25 3046

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 42 10 6 3 0 1 80 9 217
2018 Does not provide services to public 37 40 13 6 4 1 0 77 10 2536
2017 Provides services to public 39 40 14 5 2 0 0 79 7 273
2017 Does not provide services to public 32 38 14 9 6 1 0 70 16 3049
2014 Provides services to public 36 38 13 6 6 1 0 75 12 310
2014 Does not provide services to public 28 39 14 10 8 1 0 68 18 3835

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 36 14 12 8 0 0 65 21 217
2018 Does not provide services to public 29 36 16 11 8 0 0 65 19 2536
2017 Provides services to public 27 38 17 10 6 2 0 66 16 273
2017 Does not provide services to public 24 36 17 12 10 0 0 61 22 3050

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 32 7 4 2 1 0 87 6 215
2018 Does not provide services to public 43 35 13 5 3 0 0 79 8 2520
2017 Provides services to public 55 37 6 1 1 0 0 92 2 272
2017 Does not provide services to public 42 36 13 5 4 0 0 78 9 3038
2014 Provides services to public 56 30 8 2 4 0 0 86 6 309
2014 Does not provide services to public 50 31 11 4 3 0 0 82 7 3840

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 33 17 13 8 0 1 62 21 213
2018 Does not provide services to public 28 39 15 11 7 0 0 67 18 2529
2017 Provides services to public 29 41 15 8 5 0 1 71 13 271
2017 Does not provide services to public 28 40 13 11 7 0 0 68 19 3040
2014 Provides services to public 21 37 17 11 12 0 1 59 23 310
2014 Does not provide services to public 19 39 15 14 12 0 0 58 26 3837

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 31 16 12 7 0 1 64 20 217
2018 Does not provide services to public 32 35 17 8 7 0 0 67 16 2514
2017 Provides services to public 30 42 18 5 5 0 0 72 10 272
2017 Does not provide services to public 32 35 17 9 7 0 0 67 16 3040
2014 Provides services to public 26 35 21 9 8 0 1 61 17 309
2014 Does not provide services to public 25 36 17 12 10 0 0 61 22 3836

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 34 15 10 7 0 0 67 18 217
2018 Does not provide services to public 28 36 17 11 8 0 0 64 20 2531
2017 Provides services to public 31 43 12 9 4 0 0 75 13 272
2017 Does not provide services to public 28 35 17 12 8 0 0 63 20 3044
2014 Provides services to public 26 41 13 12 8 0 0 67 20 310
2014 Does not provide services to public 23 35 18 13 11 0 0 58 24 3832

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 38 11 4 3 0 0 81 7 217
2018 Does not provide services to public 34 39 13 8 5 0 0 73 13 2537
2017 Provides services to public 42 40 12 5 2 0 0 82 7 272
2017 Does not provide services to public 32 39 14 9 6 0 0 70 16 3042
2014 Provides services to public 36 39 14 3 6 1 0 76 9 310
2014 Does not provide services to public 28 40 15 10 6 0 0 69 16 3837

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 33 15 10 4 1 2 70 14 218
2018 Does not provide services to public 34 33 17 9 5 0 0 68 15 2542
2017 Provides services to public 38 36 17 5 3 0 2 75 8 273
2017 Does not provide services to public 34 37 15 7 6 0 1 71 13 3046
2014 Provides services to public 39 35 13 4 5 1 2 77 10 309
2014 Does not provide services to public 32 35 18 8 6 0 1 68 14 3839

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 35 33 13 4 1 2 17 49 216
2018 Does not provide services to public 16 29 35 13 5 1 1 18 46 2540
2017 Provides services to public 13 26 30 20 5 1 6 26 41 269
2017 Does not provide services to public 16 30 34 12 5 1 2 18 47 3036
2014 Provides services to public 17 35 30 10 5 0 3 16 53 306
2014 Does not provide services to public 19 34 30 10 4 1 2 15 54 3831

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 30 27 17 7 3 1 24 48 216
2018 Does not provide services to public 19 27 29 15 7 2 1 23 47 2532
2017 Provides services to public 20 23 33 10 8 3 4 19 46 270
2017 Does not provide services to public 24 28 27 10 6 2 2 17 55 3034
2014 Provides services to public 29 24 24 9 5 4 4 16 58 309
2014 Does not provide services to public 31 31 23 8 5 2 1 13 64 3831

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 30 32 7 3 3 1 11 56 216
2018 Does not provide services to public 30 30 23 10 4 2 1 15 62 2532
2017 Provides services to public 23 30 26 10 3 4 4 15 57 271
2017 Does not provide services to public 30 29 23 9 4 2 2 14 62 3039
2014 Provides services to public 32 23 27 7 5 3 3 12 58 309
2014 Does not provide services to public 35 29 22 8 3 1 2 11 66 3828

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 18 35 22 11 4 2 35 27 214
2018 Does not provide services to public 14 21 33 22 8 1 1 31 36 2528
2017 Provides services to public 9 13 37 20 13 2 6 36 24 268
2017 Does not provide services to public 16 21 32 20 7 1 2 28 38 3028
2014 Provides services to public 14 17 32 20 11 2 5 34 33 307
2014 Does not provide services to public 17 21 32 20 7 1 2 28 39 3819

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 29 21 18 7 4 2 26 51 217
2018 Does not provide services to public 21 25 28 16 7 2 2 23 48 2538
2017 Provides services to public 19 21 29 17 7 1 6 26 43 269
2017 Does not provide services to public 22 27 26 13 7 2 3 21 51 3027
2014 Provides services to public 25 21 25 15 8 1 5 25 49 309
2014 Does not provide services to public 30 27 24 11 5 1 2 16 59 3826

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 20 24 16 9 4 3 28 46 212
2018 Does not provide services to public 15 22 28 20 10 3 3 32 39 2528
2017 Provides services to public 17 21 25 17 7 4 7 28 44 267
2017 Does not provide services to public 16 22 25 19 10 3 4 31 42 3030
2014 Provides services to public 13 17 21 22 14 5 8 41 35 308
2014 Does not provide services to public 16 19 25 21 11 3 5 35 37 3821

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 20 32 12 7 3 2 20 45 217
2018 Does not provide services to public 28 28 27 11 4 2 1 15 57 2541
2017 Provides services to public 18 22 32 12 6 4 6 21 44 272
2017 Does not provide services to public 28 27 27 10 5 2 2 15 57 3031
2014 Provides services to public 20 24 30 14 8 2 4 23 45 309
2014 Does not provide services to public 26 28 28 10 4 2 2 15 56 3835
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 27 23 11 6 6 3 56 19 215
2018 Does not provide services to public 27 31 19 7 5 7 4 65 14 2542
2017 Provides services to public 28 35 16 6 7 4 4 68 15 273
2017 Does not provide services to public 30 29 17 7 6 6 6 66 15 3047
2014 Provides services to public 28 30 19 8 10 1 5 61 19 310
2014 Does not provide services to public 34 30 15 7 5 5 4 70 14 3838

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 26 13 10 7 0 0 71 16 216
2018 Does not provide services to public 46 31 10 7 5 1 0 79 12 2536
2017 Provides services to public 44 32 11 6 5 1 1 78 11 272
2017 Does not provide services to public 46 30 11 7 5 1 1 77 12 3045
2014 Provides services to public 39 32 12 7 8 1 1 72 15 310
2014 Does not provide services to public 46 29 10 8 6 1 0 76 14 3839

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 18 24 11 13 12 4 43 29 215
2018 Does not provide services to public 15 22 23 12 8 16 4 46 25 2536
2017 Provides services to public 14 23 21 13 12 14 3 44 31 273
2017 Does not provide services to public 14 19 21 13 10 20 4 43 30 3041
2014 Provides services to public 12 23 20 15 15 11 4 41 35 310
2014 Does not provide services to public 11 21 23 15 13 14 4 38 34 3839

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 34 9 8 3 1 0 79 11 215
2018 Does not provide services to public 52 34 7 5 2 0 0 87 7 2536
2017 Provides services to public 43 40 10 4 3 0 0 83 7 272
2017 Does not provide services to public 47 37 8 5 2 1 0 84 8 3036
2014 Provides services to public 35 45 8 7 3 1 0 82 10 310
2014 Does not provide services to public 43 40 9 5 2 0 0 84 8 3839

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 37 13 4 3 2 0 79 7 217
2018 Does not provide services to public 43 39 11 4 2 1 0 83 6 2541
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 32 20 3 8 1 0 68 12 216
2018 Does not provide services to public 40 33 13 8 5 0 0 73 13 2534
2017 Provides services to public 37 38 11 5 7 1 1 77 12 273
2017 Does not provide services to public 39 32 13 9 6 1 1 72 14 3045
2014 Provides services to public 33 36 13 9 7 1 2 70 16 310
2014 Does not provide services to public 35 34 15 9 6 1 0 70 15 3840

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 28 18 7 4 3 0 70 11 215
2018 Does not provide services to public 48 28 12 6 4 2 1 78 10 2531
2017 Provides services to public 43 32 13 5 6 1 1 76 10 273
2017 Does not provide services to public 46 30 11 6 4 2 1 78 10 3048
2014 Provides services to public 38 34 13 7 7 2 0 73 14 310
2014 Does not provide services to public 42 31 13 6 5 2 1 75 11 3840

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 34 13 8 7 1 0 73 15 216
2018 Does not provide services to public 44 31 11 8 5 1 0 76 13 2529
2017 Provides services to public 38 38 12 5 6 0 1 76 12 273
2017 Does not provide services to public 43 32 11 7 5 1 1 76 13 3050
2014 Provides services to public 37 39 9 6 7 1 1 78 13 310
2014 Does not provide services to public 38 34 12 9 6 1 0 73 15 3838

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 28 11 4 6 3 0 78 11 215
2018 Does not provide services to public 56 25 9 4 4 1 0 83 8 2528
2017 Provides services to public 54 23 13 5 4 1 0 78 9 272
2017 Does not provide services to public 56 24 11 4 3 2 0 82 7 3048

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 28 13 7 7 0 0 72 15 216
2018 Does not provide services to public 50 26 12 7 5 0 0 76 12 2536
2017 Provides services to public 50 28 12 4 5 1 0 79 9 271
2017 Does not provide services to public 52 26 11 6 4 1 0 79 10 3046
2014 Provides services to public 43 36 9 4 6 0 1 80 11 309
2014 Does not provide services to public 47 28 11 7 6 1 0 76 13 3838
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 36 15 8 15 0 6 60 25 36
2018 Does not provide services to public 26 30 18 8 6 5 8 64 16 742
2017 Provides services to public 26 50 12 8 3 2 0 77 11 39
2017 Does not provide services to public 22 32 20 8 4 5 8 63 14 906
2014 Provides services to public 24 36 16 18 6 0 0 60 24 50
2014 Does not provide services to public 22 32 19 10 7 4 6 60 18 1108

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 28 27 6 7 11 0 55 15 217
2018 Does not provide services to public 26 28 21 8 6 10 0 61 16 2545
2017 Provides services to public 23 33 15 10 6 12 0 64 19 273
2017 Does not provide services to public 21 27 21 9 7 13 0 56 19 3050
2014 Provides services to public 21 34 19 10 6 9 1 61 18 310
2014 Does not provide services to public 19 30 22 9 8 13 0 56 19 3839

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 26 27 11 11 5 0 49 23 216
2018 Does not provide services to public 21 27 21 15 12 3 0 50 29 2539
2017 Provides services to public 19 35 19 12 10 5 0 57 23 273
2017 Does not provide services to public 17 25 22 18 16 3 0 43 35 3050
2014 Provides services to public 18 27 23 14 13 4 1 48 28 310
2014 Does not provide services to public 13 25 22 20 17 4 0 39 38 3839

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 23 32 15 10 7 0 39 26 217
2018 Does not provide services to public 13 24 24 18 15 6 0 40 34 2538
2017 Provides services to public 17 28 26 11 9 9 0 50 22 273
2017 Does not provide services to public 11 22 22 19 18 7 0 36 40 3041
2014 Provides services to public 13 23 25 17 14 7 1 39 33 310
2014 Does not provide services to public 8 20 23 23 20 6 0 30 46 3835

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 29 23 18 11 4 0 45 31 215
2018 Does not provide services to public 14 27 21 19 16 3 0 43 36 2543
2017 Provides services to public 18 29 23 13 12 5 0 50 26 273
2017 Does not provide services to public 13 26 19 21 18 4 0 40 40 3047
2014 Provides services to public 15 29 18 17 18 3 1 46 36 310
2014 Does not provide services to public 9 23 20 23 22 4 0 33 46 3836
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 35 31 11 3 1 0 54 15 218
2018 Does not provide services to public 19 39 22 12 7 1 0 59 19 2541
2017 Provides services to public 23 42 19 8 4 3 1 67 13 273
2017 Does not provide services to public 17 36 22 14 10 1 0 54 24 3047
2014 Provides services to public 23 34 22 9 9 3 0 59 18 310
2014 Does not provide services to public 18 37 20 13 10 1 0 56 24 3839

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 34 18 9 4 7 2 66 14 218
2018 Does not provide services to public 29 37 15 9 5 4 1 70 14 2541
2017 Provides services to public 32 34 13 9 6 6 1 71 15 273
2017 Does not provide services to public 29 36 14 9 6 4 1 69 16 3044
2014 Provides services to public 23 39 12 11 9 6 1 66 21 310
2014 Does not provide services to public 26 35 15 12 6 5 1 65 19 3833

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 33 27 7 4 2 0 60 11 213
2018 Does not provide services to public 30 37 21 7 3 2 0 69 10 2535

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 26 27 10 9 10 2 48 21 215
2018 Does not provide services to public 17 23 22 13 12 12 2 47 28 2541
2017 Provides services to public 23 27 16 8 12 12 2 58 23 271
2017 Does not provide services to public 16 21 21 12 13 13 3 44 31 3044
2014 Provides services to public 15 24 19 13 12 12 5 47 30 310
2014 Does not provide services to public 12 22 21 15 16 13 2 40 36 3837

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 32 25 15 9 3 0 50 25 216
2018 Does not provide services to public 19 31 20 15 13 3 0 51 28 2543
2017 Provides services to public 22 35 17 13 8 4 1 60 22 272
2017 Does not provide services to public 18 28 20 15 15 3 0 48 31 3047
2014 Provides services to public 18 25 22 12 16 4 2 46 30 309
2014 Does not provide services to public 11 23 19 21 22 3 0 36 45 3836

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 28 19 11 17 2 0 51 29 217
2018 Does not provide services to public 19 28 15 15 19 2 2 48 36 2546
2017 Provides services to public 19 28 17 16 16 4 2 49 33 270
2017 Does not provide services to public 19 25 14 15 22 3 2 47 38 3048
2014 Provides services to public 15 22 16 16 25 4 4 39 43 309
2014 Does not provide services to public 10 20 16 19 29 3 2 32 51 3840

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 36 26 10 6 4 0 56 17 217
2018 Does not provide services to public 20 35 24 10 7 4 0 57 18 2541
2017 Provides services to public 21 33 24 9 5 8 1 59 15 272
2017 Does not provide services to public 18 33 25 11 8 5 0 54 20 3048

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 31 22 2 2 8 1 71 4 216
2018 Does not provide services to public 36 32 18 4 2 7 1 74 7 2530
2017 Provides services to public 31 35 18 5 4 6 1 71 9 272
2017 Does not provide services to public 31 31 21 5 3 8 1 69 9 3041
2014 Provides services to public 35 32 17 2 4 10 1 75 6 309
2014 Does not provide services to public 33 32 18 3 3 10 1 72 8 3839

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 38 16 2 1 6 0 79 3 216
2018 Does not provide services to public 38 36 16 4 2 4 0 77 6 2530
2017 Provides services to public 37 38 15 2 1 5 1 81 3 273
2017 Does not provide services to public 32 39 17 4 2 6 0 75 7 3041
2014 Provides services to public 33 40 13 3 4 7 0 78 8 308
2014 Does not provide services to public 33 35 16 5 3 7 0 74 9 3840

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 36 12 4 3 2 0 80 7 216
2018 Does not provide services to public 42 36 13 5 3 1 0 79 8 2531
2017 Provides services to public 39 41 13 3 3 1 0 81 7 273
2017 Does not provide services to public 34 39 15 7 4 1 0 74 11 3045
2014 Provides services to public 37 36 16 4 5 2 0 75 9 307
2014 Does not provide services to public 35 37 15 7 5 1 0 73 12 3838

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 30 19 12 9 1 0 59 22 216
2018 Does not provide services to public 26 28 20 13 12 1 0 55 25 2537
2017 Provides services to public 28 28 26 10 7 1 0 56 18 272
2017 Does not provide services to public 18 26 21 16 18 1 0 45 34 3040
2014 Provides services to public 21 29 24 12 14 1 0 51 26 310
2014 Does not provide services to public 13 26 22 18 19 1 0 40 37 3839

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 33 22 12 7 1 0 59 19 217
2018 Does not provide services to public 25 30 19 14 11 1 0 56 26 2532
2017 Provides services to public 24 35 23 12 5 1 0 60 17 271
2017 Does not provide services to public 18 27 20 17 17 1 0 46 34 3038
2014 Provides services to public 24 26 25 12 12 1 0 50 24 309
2014 Does not provide services to public 13 28 21 19 18 0 0 42 38 3839

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 26 21 14 13 4 0 49 28 217
2018 Does not provide services to public 25 24 20 14 14 3 0 50 29 2540
2017 Provides services to public 28 21 23 12 11 5 0 52 24 273
2017 Does not provide services to public 18 22 21 15 18 4 1 42 35 3046
2014 Provides services to public 23 19 24 13 17 4 1 44 32 310
2014 Does not provide services to public 16 21 22 17 20 5 1 38 39 3836
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 29 29 42 218
2018 Does not provide services to public 30 32 38 2550
2017 Provides services to public 24 38 38 273
2017 Does not provide services to public 29 31 39 3046
2014 Provides services to public 26 32 42 309
2014 Does not provide services to public 31 29 40 3838

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 11 32 49 1 2 5 66
2018 Does not provide services to public 16 30 41 4 4 6 778
2017 Provides services to public 14 27 46 2 9 3 66
2017 Does not provide services to public 17 26 42 5 4 5 897
2014 Provides services to public 21 25 41 6 9999 8 80
2014 Does not provide services to public 15 23 46 8 9999 8 1209
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 11 89 217
2018 Does not provide services to public 10 90 2541

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 25
2018 Does not provide services to public 47 269

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 66 25
2018 Does not provide services to public 65 269

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 25
2018 Does not provide services to public 0 269

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 25
2018 Does not provide services to public 5 269

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 25
2018 Does not provide services to public 41 269

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 25
2018 Does not provide services to public 37 269

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 25
2018 Does not provide services to public 52 269

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 25
2018 Does not provide services to public 39 269

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 25
2018 Does not provide services to public 33 269

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 63 25
2018 Does not provide services to public 54 269

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 25
2018 Does not provide services to public 31 269

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 25
2018 Does not provide services to public 53 269

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 25
2018 Does not provide services to public 21 269

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 64 25
2018 Does not provide services to public 59 269

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 25
2018 Does not provide services to public 24 269

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 25
2018 Does not provide services to public 19 269

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 25
2018 Does not provide services to public 21 269

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 23
2018 Does not provide services to public 11 253

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 23
2018 Does not provide services to public 51 253

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 23
2018 Does not provide services to public 2 253

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 23
2018 Does not provide services to public 58 253

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 16 21 5 4 24 7 56 13 215
2018 Does not provide services to public 17 14 24 4 4 29 7 49 13 2539
2017 Provides services to public 18 18 20 2 6 25 10 56 14 272
2017 Does not provide services to public 14 14 21 4 5 32 10 49 14 3046
2014 Provides services to public 14 17 20 3 5 27 14 52 13 309
2014 Does not provide services to public 12 13 23 4 5 34 9 44 16 3837

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 27 23 2 5 12 1 66 7 215
2018 Does not provide services to public 29 29 22 4 3 12 1 67 8 2542
2017 Provides services to public 28 25 21 3 5 15 3 65 10 271
2017 Does not provide services to public 23 27 22 5 3 18 2 63 10 3048
2014 Provides services to public 21 28 18 4 4 21 3 66 11 309
2014 Does not provide services to public 18 24 24 6 4 23 2 55 12 3839
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 6 94 214
2018 Does not provide services to public 6 94 2533

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 11 150

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 3 150

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 21 150

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 150

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 9 149

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 56 12
2018 Does not provide services to public 46 149

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 11
2018 Does not provide services to public 63 143

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 11
2018 Does not provide services to public 5 143

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 18 26 2 3 23 6 57 7 216
2018 Does not provide services to public 17 14 25 2 3 32 7 51 8 2536
2017 Provides services to public 20 19 18 3 2 31 7 63 8 272
2017 Does not provide services to public 13 15 22 2 3 36 9 51 9 3041
2014 Provides services to public 14 18 21 2 3 30 12 55 8 310
2014 Does not provide services to public 12 13 23 3 2 38 8 47 10 3838

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 28 21 2 3 15 2 68 6 216
2018 Does not provide services to public 29 29 22 3 3 14 1 68 7 2537
2017 Provides services to public 30 27 18 3 1 18 3 72 5 273
2017 Does not provide services to public 24 27 21 3 2 21 2 66 7 3042
2014 Provides services to public 20 27 19 3 2 25 4 66 7 310
2014 Does not provide services to public 20 24 23 3 3 26 2 61 8 3836
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 17 29 11 22 1 3 36 34 218
2018 Does not provide services to public 21 24 24 13 16 0 1 46 30 2541
2017 Provides services to public 17 23 22 18 16 1 3 42 35 270
2017 Does not provide services to public 20 25 21 15 17 0 2 47 32 3045

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 24 30 14 9 1 0 46 23 215
2018 Does not provide services to public 18 27 29 15 10 0 1 45 26 2536
2017 Provides services to public 23 26 25 15 8 1 2 51 23 271
2017 Does not provide services to public 19 27 26 16 11 0 1 46 27 3044

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 28 28 11 7 1 2 53 18 218
2018 Does not provide services to public 19 29 25 15 10 1 1 49 26 2531
2017 Provides services to public 23 27 27 9 7 1 5 54 17 268
2017 Does not provide services to public 20 27 24 16 11 0 1 48 28 3037

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 22 24 16 17 1 2 41 34 218
2018 Does not provide services to public 16 24 24 19 15 1 1 41 35 2536
2017 Provides services to public 18 22 24 17 15 1 4 41 33 273
2017 Does not provide services to public 16 22 23 19 17 1 1 39 37 3040

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 24 15 5 6 1 8 71 12 217
2018 Does not provide services to public 41 27 15 6 4 1 5 73 11 2530
2017 Provides services to public 42 25 9 7 6 1 11 76 14 272
2017 Does not provide services to public 40 27 14 7 5 1 7 72 13 3038

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 25 19 9 10 2 2 61 20 217
2018 Does not provide services to public 35 28 19 10 7 1 1 64 17 2534
2017 Provides services to public 37 24 22 10 4 1 2 63 15 272
2017 Does not provide services to public 32 30 21 10 6 0 1 63 16 3039

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 32 23 12 5 2 3 57 18 215
2018 Does not provide services to public 24 33 24 11 6 1 1 58 18 2532
2017 Provides services to public 30 34 18 10 5 1 2 67 15 268
2017 Does not provide services to public 24 30 23 13 7 1 2 56 20 3036

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 30 27 14 8 1 1 49 23 215
2018 Does not provide services to public 16 28 26 17 11 1 1 45 28 2527
2017 Provides services to public 26 33 19 13 6 1 2 60 20 272
2017 Does not provide services to public 16 27 24 20 12 1 1 44 32 3037

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 26 26 15 8 1 2 49 24 212
2018 Does not provide services to public 19 27 26 16 11 1 1 47 27 2524
2017 Provides services to public 27 32 21 9 8 1 2 61 17 272
2017 Does not provide services to public 19 28 22 17 12 1 1 48 30 3037

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 34 24 8 5 1 3 61 14 212
2018 Does not provide services to public 26 30 23 12 6 1 1 57 19 2519
2017 Provides services to public 32 33 18 8 5 1 3 67 13 270
2017 Does not provide services to public 27 32 21 11 7 1 1 60 19 3033

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 25 14 3 2 1 4 80 6 211
2018 Does not provide services to public 56 21 11 6 4 0 2 79 10 2514
2017 Provides services to public 55 21 12 6 3 0 2 79 9 272
2017 Does not provide services to public 58 22 11 4 3 0 2 82 7 3043

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 17 13 2 2 2 7 82 4 213
2018 Does not provide services to public 66 16 7 4 3 1 4 86 7 2519

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 69 10 5 6 5 1 4 83 11 215
2018 Does not provide services to public 73 11 5 3 3 1 5 89 6 2526
2017 Provides services to public 69 11 6 4 4 1 4 85 9 271
2017 Does not provide services to public 74 10 5 3 3 1 3 89 6 3043

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 25 7 4 3 1 2 86 7 213
2018 Does not provide services to public 64 22 8 3 2 0 2 87 4 2539
2017 Provides services to public 61 23 6 4 2 0 3 87 7 272
2017 Does not provide services to public 62 22 8 3 2 1 2 87 5 3038

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 19 10 8 5 1 2 76 13 215
2018 Does not provide services to public 60 19 9 5 4 1 2 81 10 2530
2017 Provides services to public 58 21 9 5 4 1 2 81 10 272
2017 Does not provide services to public 64 17 8 4 4 1 2 84 8 3042

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 12 4 2 1 2 21 91 4 211
2018 Does not provide services to public 57 13 5 2 0 0 23 91 3 2521
2017 Provides services to public 65 8 2 3 0 1 21 94 4 272
2017 Does not provide services to public 59 13 5 2 1 1 21 90 4 3041

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 61 21 8 4 2 1 4 86 6 213
2018 Does not provide services to public 63 19 8 3 2 0 6 87 4 2530
2017 Provides services to public 61 19 10 2 1 1 6 86 3 271
2017 Does not provide services to public 63 19 8 2 1 1 6 88 4 3023

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 16 6 3 7 2 4 83 11 215
2018 Does not provide services to public 67 16 7 3 3 1 4 86 6 2536
2017 Provides services to public 62 16 10 6 3 0 4 81 9 272
2017 Does not provide services to public 61 19 8 4 4 1 3 83 9 3043

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 26 10 3 4 1 2 82 7 215
2018 Does not provide services to public 52 26 13 4 2 0 3 81 6 2533
2017 Provides services to public 58 21 11 5 1 1 3 82 7 269
2017 Does not provide services to public 54 26 12 3 2 0 3 82 6 3041

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 33 32 13 5 1 1 49 18 218
2018 Does not provide services to public 13 32 37 13 5 0 0 45 18 2544
2017 Provides services to public 16 27 38 13 5 0 0 43 18 273
2017 Does not provide services to public 10 28 39 16 7 1 0 38 23 3047

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 15 36 24 13 1 0 38 26 213
2018 Does not provide services to public 8 20 38 23 11 0 0 34 28 2518
2017 Provides services to public 7 19 34 24 15 0 1 39 26 273
2017 Does not provide services to public 9 22 38 21 9 0 0 31 31 3039

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 33 24 6 4 9 0 62 11 218
2018 Does not provide services to public 25 37 21 7 3 6 0 66 11 2537
2017 Provides services to public 16 29 26 8 7 15 0 52 17 272
2017 Does not provide services to public 12 32 25 12 8 10 0 50 22 3045

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 36 20 14 6 5 0 58 21 217
2018 Does not provide services to public 22 34 21 13 6 4 0 58 21 2541
2017 Provides services to public 19 39 19 10 8 5 1 62 19 273
2017 Does not provide services to public 13 33 22 16 11 4 0 48 29 3046
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 22 23 14 14 1 1 26 74 218
2018 Does not provide services to public 30 27 19 11 9 2 1 31 69 2553
2017 Provides services to public 26 24 24 12 10 2 3 27 73 272
2017 Does not provide services to public 30 25 19 11 9 4 2 32 68 3047

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 157
2018 Does not provide services to public 19 1724
2017 Provides services to public 19 188
2017 Does not provide services to public 18 1932

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 157
2018 Does not provide services to public 34 1724
2017 Provides services to public 31 188
2017 Does not provide services to public 33 1932

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 157
2018 Does not provide services to public 18 1724
2017 Provides services to public 19 188
2017 Does not provide services to public 15 1932

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 157
2018 Does not provide services to public 53 1724
2017 Provides services to public 47 188
2017 Does not provide services to public 53 1932

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 157
2018 Does not provide services to public 5 1724
2017 Provides services to public 8 188
2017 Does not provide services to public 5 1932

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 157
2018 Does not provide services to public 27 1724

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 157
2018 Does not provide services to public 35 1724
2017 Provides services to public 31 188
2017 Does not provide services to public 39 1932

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 4 44 16 10 5 20 149
2018 Does not provide services to public 4 39 19 12 5 21 1650
2017 Provides services to public 6 44 18 12 5 15 185
2017 Does not provide services to public 5 45 20 11 4 14 1909

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 31 69 157
2018 Does not provide services to public 31 69 1714

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 19 27 16 24 2 5 29 42 154
2018 Does not provide services to public 9 19 19 18 25 2 7 31 48 1719
2017 Provides services to public 9 19 19 15 25 2 11 32 46 189
2017 Does not provide services to public 9 18 18 19 25 2 10 30 49 1941

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 3 16 18 20 39 1 3 19 62 156
2018 Does not provide services to public 5 12 15 20 44 2 3 17 67 1715
2017 Provides services to public 6 14 13 17 44 1 5 21 65 190
2017 Does not provide services to public 3 10 12 18 49 2 5 14 73 1943

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 19 17 11 15 2 5 53 28 216
2018 Does not provide services to public 37 16 15 12 13 1 6 57 26 2541
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