2018 Public Service Employee Survey Results for Shared Services Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	32	14	24	13	0	2	48	38	48
2018	Communications or public affairs	24	40	9	17	8	2	1	66	25	80
2018	Security	21	34	19	18	6	1	0	56	25	118
2018	Science and technology	21	37	18	15	9	0	0	57	24	32
2018	Administration and operations	24	35	14	14	11	0	1	60	25	236
2018	Human resources	22	37	14	17	10	0	1	60	26	172
2018	Financial management	23	44	14	13	6	0	0	67	19	129
2018	Procurement	25	33	11	22	8	0	1	59	31	70
2018	Real property	19	40	22	14	4	0	0	59	18	37
2018	Materiel management	22	40	22	7	10	0	0	61	17	13
2018	Information management	32	34	14	15	4	0	1	67	19	70
2018	Information technology	19	36	17	16	11	0	0	56	28	1405
2018	Internal audit	33	39	17	6	0	6	0	76	6	18
2018	Data sciences	12	79	0	9	0	0	0	91	9	12
2018	Policy	24	48	11	10	3	0	3	74	14	25
2018	Project management	19	39	17	13	9	1	2	60	23	149
2018	Other services to the public	13	20	19	29	19	0	0	33	48	15
2018	None of the above	23	35	16	12	11	1	2	59	24	87
2017	Client contact centre	25	34	16	13	12	0	0	59	25	75
2017	Communications or public affairs	26	43	10	10	10	0	1	70	20	68
2017	Security	33	30	15	9	12	1	0	64	21	135
2017	Science and technology	12	39	20	16	12	0	1	51	28	73
2017	Administration and operations	31	37	13	12	6	0	1	69	18	311
2017	Human resources	28	44	11	7	8	0	2	73	15	139
2017	Financial management	19	50	9	14	6	0	1	70	21	139
2017	Procurement	21	46	8	17	7	0	0	67	24	98
2017	Real property	23	37	12	24	4	0	0	61	28	25
2017	Materiel management	17	32	17	24	10	0	0	49	34	12
2017	Information management	15	32	18	19	15	0	1	48	34	80
2017	Information technology	17	31	19	16	17	0	0	48	33	1747
2017	Policy	21	27	6	31	16	0	0	48	46	19
2017	Project management	16	45	14	14	10	1	1	62	24	163
2017	Other services to the public	13	42	11	17	17	0	0	55	34	18
2017	None of the above	21	27	17	18	15	1	2	49	34	150
2014	Client contact centre	18	31	26	19	6	0	0	49	25	88
2014	Communications or public affairs	20	56	9	10	4	0	1	77	14	66
2014	Security	14	24	9	21	29	1	1	39	52	139
2014	Science and technology	7	20	16	30	27	0	0	27	57	118
2014	Administration and operations	24	33	13	17	11	0	1	58	29	372
2014	Human resources	23	42	17	10	7	0	1	66	17	163
2014	Financial management	22	41	17	10	10	0	0	63	20	203
2014	Procurement	31	30	13	14	10	0	2	62	24	99
2014	Real property	31	33	4	18	14	0	0	64	32	22
2014	Materiel management	18	17	22	38	6	0	0	34	44	18
2014	Information management	22	27	18	14	17	1	1	50	32	113
2014	Information technology	9	24	17	23	26	0	1	34	49	2511
2014	Internal audit	51	42	7	0	0	0	0	93	0	14
2014	Other services to the public	20	25	21	29	6	0	0	44	34	34
2014	None of the above	20	22	16	21	20	0	1	42	41	161

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	32	19	10	6	0	0	65	16	47
2018	Communications or public affairs	37	39	9	15	0	0	0	76	15	79
2018	Security	38	40	12	9	1	0	0	78	10	118
2018	Science and technology	27	51	12	6	3	0	0	79	9	32
2018	Administration and operations	34	36	13	8	9	0	0	70	17	238
2018	Human resources	37	49	5	4	5	0	0	86	9	171
2018	Financial management	38	33	15	8	5	0	0	71	14	129
2018	Procurement	37	35	13	7	8	0	0	72	15	70
2018	Real property	33	50	14	3	0	0	0	83	3	37
2018	Materiel management	42	44	7	7	0	0	0	85	7	13
2018	Information management	45	37	11	5	3	0	0	81	8	70
2018	Information technology	33	44	13	7	3	0	0	77	10	1402
2018	Internal audit	39	21	24	11	6	0	0	60	17	18
2018	Data sciences	45	45	11	0	0	0	0	89	0	12
2018	Policy	18	50	14	14	5	0	0	68	18	25
2018	Project management	33	43	11	9	3	0	0	76	12	149
2018	Other services to the public	20	20	13	31	16	0	0	40	47	15
2018	None of the above	43	29	12	6	10	0	0	72	16	86
2017	Client contact centre	41	37	8	13	1	0	0	78	14	75
2017	Communications or public affairs	47	34	11	3	5	0	0	81	8	68
2017	Security	49	32	10	6	2	0	0	81	9	135
2017	Science and technology	32	38	17	8	5	0	0	70	13	73
2017	Administration and operations	30	43	13	9	5	0	0	73	14	310
2017	Human resources	42	40	10	2	5	0	1	83	7	139
2017	Financial management	27	46	16	6	5	0	0	73	11	139
2017	Procurement	35	42	10	7	7	0	0	77	14	98
2017	Real property	35	36	12	10	8	0	0	71	18	25
2017	Materiel management	24	43	16	8	8	0	0	68	17	12
2017	Information management	30	45	15	6	4	0	0	75	10	80
2017	Information technology	35	43	11	6	5	0	0	78	11	1747
2017	Policy	14	54	22	0	11	0	0	68	11	19
2017	Project management	34	37	12	8	8	1	0	72	16	162
2017	Other services to the public	38	38	10	0	13	0	0	77	13	18
2017	None of the above	30	37	15	10	7	1	1	67	18	149
2014	Client contact centre	26	32	18	14	9	1	0	59	23	88
2014	Communications or public affairs	26	49	8	9	7	0	0	76	16	66
2014	Security	35	38	16	8	3	0	0	73	11	139
2014	Science and technology	29	47	11	8	6	0	0	75	14	118
2014	Administration and operations	30	36	16	10	8	1	0	66	18	372
2014	Human resources	36	30	16	12	6	0	1	66	17	163
2014	Financial management	32	36	12	9	11	0	0	68	20	203
2014	Procurement	29	32	20	10	8	1	0	62	18	100
2014	Real property	40	46	9	0	5	0	0	86	5	22
2014	Materiel management	22	44	17	5	11	0	0	67	16	18
2014	Information management	33	36	10	11	10	0	0	69	21	113
2014	Information technology	34	40	13	8	5	0	0	75	12	2510
2014	Internal audit	43	37	13	7	0	0	0	79	7	14
2014	Other services to the public	19	41	31	3	6	0	0	60	8	34
2014	None of the above	28	40	14	10	7	1	1	68	17	161

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	34	19	6	10	0	0	65	16	48
2018	Communications or public affairs	44	38	6	12	0	0	0	82	12	80
2018	Security	46	37	13	3	1	0	0	83	4	117
2018	Science and technology	29	61	6	3	0	0	0	90	3	30
2018	Administration and operations	42	37	10	5	6	0	0	79	11	233
2018	Human resources	49	37	7	4	3	0	0	86	7	171
2018	Financial management	44	35	10	5	7	0	0	79	12	127
2018	Procurement	42	39	9	3	7	0	0	81	10	69
2018	Real property	37	46	14	0	3	0	0	83	3	37
2018	Materiel management	49	51	0	0	0	0	0	100	0	13
2018	Information management	50	34	10	3	3	0	0	84	6	70
2018	Information technology	39	41	9	7	4	0	0	81	11	1393
2018	Internal audit	44	27	24	0	6	0	0	71	6	18
2018	Data sciences	45	55	0	0	0	0	0	100	0	12
2018	Policy	32	49	8	7	5	0	0	81	11	25
2018	Project management	35	44	12	6	3	0	0	79	9	147
2018	Other services to the public	26	32	0	16	25	0	0	59	41	15
2018	None of the above	46	30	8	6	11	0	0	75	16	86
2017	Client contact centre	41	43	8	7	1	0	0	84	8	75
2017	Communications or public affairs	52	33	10	2	3	0	0	85	5	67
2017	Security	52	34	9	1	3	0	0	86	4	135
2017	Science and technology	39	44	11	4	3	0	0	83	7	73
2017	Administration and operations	43	32	14	7	4	0	0	75	11	306
2017	Human resources	47	39	8	2	3	0	1	86	6	139
2017	Financial management	36	44	11	6	3	1	0	81	9	139
2017	Procurement	47	39	7	1	6	0	0	87	7	98
2017	Real property	39	35	14	7	4	0	0	75	11	25
2017	Materiel management	33	27	32	0	8	0	0	60	8	12
2017	Information management	41	38	11	6	4	0	0	79	10	80
2017	Information technology	41	39	9	6	4	0	0	80	10	1746
2017	Policy	53	31	6	11	0	0	0	84	11	19
2017	Project management	37	36	10	12	5	0	0	72	17	162
2017	Other services to the public	55	16	18	5	5	0	0	71	11	18
2017	None of the above	38	36	11	9	5	1	1	75	14	149
2014	Client contact centre	32	44	12	7	4	1	0	77	12	87
2014	Communications or public affairs	39	35	7	14	5	0	0	74	18	66
2014	Security	39	39	15	4	3	0	0	78	7	139
2014	Science and technology	37	42	9	8	4	0	0	79	12	118
2014	Administration and operations	37	34	12	9	7	0	0	72	16	372
2014	Human resources	40	36	11	7	6	0	0	76	13	163
2014	Financial management	35	37	12	9	7	0	0	72	16	203
2014	Procurement	41	30	11	12	6	0	0	71	18	100
2014	Real property	45	46	5	5	0	0	0	91	5	22
2014	Materiel management	28	50	6	11	5	0	0	78	16	18
2014	Information management	38	37	6	9	10	0	0	75	19	113
2014	Information technology	39	40	9	7	4	0	0	80	11	2509
2014	Internal audit	57	35	7	0	0	0	0	93	0	14
2014	Other services to the public	13	53	20	6	6	0	3	67	13	34
2014	None of the above	32	42	10	8	7	0	1	75	15	161

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	29	11	4	8	0	0	78	12	49
2018	Communications or public affairs	53	25	5	6	10	0	0	79	16	80
2018	Security	52	33	6	3	6	0	0	84	10	117
2018	Science and technology	57	21	15	3	3	0	0	79	6	32
2018	Administration and operations	51	25	10	6	7	0	0	77	14	237
2018	Human resources	52	29	8	7	4	0	0	81	11	172
2018	Financial management	40	35	8	12	3	0	2	77	15	128
2018	Procurement	49	32	7	6	5	0	0	81	11	69
2018	Real property	61	22	11	5	0	0	0	83	5	37
2018	Materiel management	47	22	24	0	7	0	0	69	7	13
2018	Information management	47	30	11	8	3	0	0	77	12	70
2018	Information technology	43	34	12	6	4	0	0	78	10	1396
2018	Internal audit	46	43	6	5	0	0	0	89	5	18
2018	Data sciences	34	23	27	8	9	0	0	57	17	12
2018	Policy	54	17	10	15	4	0	0	71	19	25
2018	Project management	56	31	7	2	5	0	0	87	7	148
2018	Other services to the public	46	31	5	5	13	0	0	77	18	15
2018	None of the above	44	37	6	5	7	0	1	82	12	86
2017	Client contact centre	48	29	12	6	5	0	0	77	11	75
2017	Communications or public affairs	50	34	7	4	3	0	2	85	7	68
2017	Security	50	25	10	8	5	1	1	76	13	135
2017	Science and technology	44	31	11	9	4	0	1	76	14	73
2017	Administration and operations	48	30	9	8	4	0	0	78	13	309
2017	Human resources	49	35	10	2	4	0	1	84	6	139
2017	Financial management	29	40	13	12	6	0	0	69	17	139
2017	Procurement	44	32	11	8	5	0	0	76	13	98
2017	Real property	42	43	11	4	0	0	0	85	4	25
2017	Materiel management	32	41	8	0	19	0	0	73	19	12
2017	Information management	50	28	15	6	1	0	0	77	8	80
2017	Information technology	41	34	11	8	5	0	1	76	13	1745
2017	Policy	32	40	6	22	0	0	0	73	22	19
2017	Project management	53	26	9	7	4	1	0	80	11	162
2017	Other services to the public	38	35	12	0	11	5	0	76	11	18
2017	None of the above	40	29	15	10	3	2	2	72	13	149
2014	Client contact centre	21	43	13	15	5	0	4	66	20	88
2014	Communications or public affairs	41	28	9	11	7	1	1	72	19	66
2014	Security	32	37	10	14	5	1	0	70	20	139
2014	Science and technology	29	36	18	7	10	0	1	65	17	118
2014	Administration and operations	45	27	14	7	6	1	1	73	13	372
2014	Human resources	43	33	10	8	7	0	0	76	15	162
2014	Financial management	37	31	14	9	7	1	0	69	16	203
2014	Procurement	49	31	10	6	4	1	0	80	10	99
2014	Real property	54	23	14	0	9	0	0	77	9	22
2014	Materiel management	34	40	20	0	6	0	0	74	6	18
2014	Information management	36	40	10	8	6	0	0	76	14	113
2014	Information technology	34	35	15	9	6	1	1	70	15	2509
2014	Internal audit	51	35	7	0	7	0	0	86	7	14
2014	Other services to the public	11	42	23	3	14	3	3	57	18	34
2014	None of the above	35	29	17	8	8	1	1	66	17	161

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	33	24	4	6	0	0	66	10	49
2018	Communications or public affairs	26	26	18	22	7	1	0	53	29	79
2018	Security	30	43	13	7	7	0	0	73	14	117
2018	Science and technology	30	40	15	6	9	0	0	70	15	32
2018	Administration and operations	34	39	10	7	9	0	0	74	16	237
2018	Human resources	33	46	9	6	6	0	0	79	12	172
2018	Financial management	25	38	21	8	8	0	0	63	16	129
2018	Procurement	36	41	14	2	6	0	0	77	8	70
2018	Real property	27	49	14	10	0	0	0	75	10	35
2018	Materiel management	20	51	7	15	7	0	0	71	22	13
2018	Information management	31	46	10	7	6	0	0	77	13	70
2018	Information technology	26	42	14	11	8	0	0	68	19	1398
2018	Internal audit	33	29	27	5	6	0	0	63	11	18
2018	Data sciences	41	39	11	0	9	0	0	81	9	12
2018	Policy	18	60	7	15	0	0	0	78	15	25
2018	Project management	33	39	9	12	6	0	0	72	18	148
2018	Other services to the public	26	26	17	12	18	0	0	53	30	15
2018	None of the above	30	40	10	7	14	0	0	69	21	86
2017	Client contact centre	33	45	12	5	5	0	0	78	11	75
2017	Communications or public affairs	36	31	12	7	14	0	0	68	21	68
2017	Security	33	42	10	9	6	0	0	75	15	135
2017	Science and technology	23	50	15	8	4	0	0	73	12	73
2017	Administration and operations	29	45	13	8	6	0	0	74	14	311
2017	Human resources	36	45	11	5	3	0	1	81	8	139
2017	Financial management	20	47	17	10	6	0	0	67	16	139
2017	Procurement	32	45	18	2	4	0	0	77	6	98
2017	Real property	28	29	15	16	8	4	0	60	25	24
2017	Materiel management	16	24	27	25	8	0	0	40	33	12
2017	Information management	30	31	21	9	9	0	0	61	17	80
2017	Information technology	24	42	13	11	9	0	0	67	20	1745
2017	Policy	30	48	11	0	11	0	0	78	11	19
2017	Project management	31	37	11	10	11	1	0	69	21	163
2017	Other services to the public	44	40	5	5	5	0	0	84	11	18
2017	None of the above	25	29	20	12	11	1	1	55	24	150
2014	Client contact centre	26	34	14	21	4	0	0	61	25	88
2014	Communications or public affairs	26	38	8	16	12	0	0	65	28	66
2014	Security	24	38	12	14	12	1	0	62	26	139
2014	Science and technology	17	46	16	9	12	0	0	63	21	118
2014	Administration and operations	23	41	18	11	7	0	0	64	18	372
2014	Human resources	22	43	14	15	4	0	0	66	20	163
2014	Financial management	21	38	21	9	11	0	0	59	20	203
2014	Procurement	28	33	21	5	12	1	0	62	17	100
2014	Real property	36	36	14	5	9	0	0	72	14	22
2014	Materiel management	6	56	17	5	16	0	0	62	21	18
2014	Information management	21	43	16	12	8	0	0	65	20	112
2014	Information technology	19	43	16	12	10	0	0	62	23	2511
2014	Internal audit	21	51	21	7	0	0	0	72	7	14
2014	Other services to the public	11	55	15	11	9	0	0	66	19	34
2014	None of the above	21	38	14	13	13	0	1	60	27	161

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	24	12	14	18	0	2	55	33	49
2018	Communications or public affairs	26	30	13	15	14	0	3	57	30	80
2018	Security	31	30	20	9	10	0	0	60	19	118
2018	Science and technology	36	27	21	9	6	0	0	64	15	32
2018	Administration and operations	36	31	13	10	9	0	1	68	19	236
2018	Human resources	36	31	14	11	8	1	0	67	19	171
2018	Financial management	26	28	22	13	10	0	0	54	24	128
2018	Procurement	27	35	15	14	10	0	0	61	24	70
2018	Real property	20	40	25	11	4	0	0	60	15	37
2018	Materiel management	35	22	15	21	7	0	0	57	28	13
2018	Information management	41	29	15	12	3	0	0	70	14	70
2018	Information technology	23	34	21	13	9	0	0	57	22	1406
2018	Internal audit	16	41	21	11	6	0	6	60	17	18
2018	Data sciences	27	39	25	0	9	0	0	66	9	12
2018	Policy	30	48	7	7	8	0	0	78	15	25
2018	Project management	35	42	10	9	3	0	0	77	12	149
2018	Other services to the public	13	36	32	13	5	0	0	50	18	15
2018	None of the above	28	33	16	12	11	0	0	61	24	87
2017	Client contact centre	34	24	23	11	7	1	0	59	17	75
2017	Communications or public affairs	39	26	15	11	7	1	0	66	18	68
2017	Security	29	35	19	8	10	0	0	64	18	135
2017	Science and technology	24	33	25	4	13	0	0	57	17	73
2017	Administration and operations	29	38	15	10	8	0	1	68	18	311
2017	Human resources	34	40	12	9	3	0	2	76	12	138
2017	Financial management	21	40	16	15	7	0	1	62	22	139
2017	Procurement	27	32	19	15	7	0	0	59	22	97
2017	Real property	16	32	16	18	12	4	4	51	32	25
2017	Materiel management	17	49	0	24	10	0	0	66	34	12
2017	Information management	31	34	14	9	13	0	0	65	21	80
2017	Information technology	20	35	21	13	11	0	0	55	24	1748
2017	Policy	31	42	11	5	11	0	0	74	16	19
2017	Project management	30	31	14	13	8	2	2	64	22	163
2017	Other services to the public	21	44	18	0	17	0	0	65	17	18
2017	None of the above	25	29	18	11	16	1	1	54	27	150
2014	Client contact centre	19	40	21	12	8	0	0	59	20	88
2014	Communications or public affairs	29	40	6	15	10	0	0	69	25	66
2014	Security	17	38	15	15	13	1	1	56	29	139
2014	Science and technology	15	33	27	8	17	0	0	47	25	118
2014	Administration and operations	30	35	13	13	8	1	1	66	21	372
2014	Human resources	25	38	15	12	9	1	0	63	22	163
2014	Financial management	21	34	21	10	12	0	0	56	23	202
2014	Procurement	24	35	14	11	15	1	0	59	27	98
2014	Real property	45	23	14	9	9	0	0	68	18	22
2014	Materiel management	17	39	12	21	11	0	0	56	33	18
2014	Information management	20	31	18	16	15	0	0	51	31	113
2014	Information technology	16	35	21	15	12	0	0	51	28	2510
2014	Internal audit	29	29	22	20	0	0	0	58	20	14
2014	Other services to the public	5	39	23	17	15	0	0	45	32	34
2014	None of the above	22	32	20	14	11	1	1	54	25	161

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	34	18	14	10	0	0	58	24	49
2018	Communications or public affairs	22	32	12	26	8	0	0	54	34	80
2018	Security	24	40	10	15	10	1	0	64	25	118
2018	Science and technology	21	43	21	9	6	0	0	63	15	32
2018	Administration and operations	33	32	10	15	10	1	0	66	25	238
2018	Human resources	27	36	14	13	10	1	0	64	22	172
2018	Financial management	20	40	14	20	6	0	0	60	26	129
2018	Procurement	28	35	17	10	10	0	0	63	20	70
2018	Real property	17	46	22	14	1	0	0	63	15	37
2018	Materiel management	17	36	17	15	15	0	0	54	29	13
2018	Information management	31	38	14	8	8	0	0	69	16	70
2018	Information technology	20	36	19	15	10	0	0	56	25	1407
2018	Internal audit	34	44	10	6	6	0	0	79	11	18
2018	Data sciences	9	57	26	0	9	0	0	66	9	12
2018	Policy	15	47	7	32	0	0	0	62	32	25
2018	Project management	30	34	21	10	5	0	0	64	16	148
2018	Other services to the public	20	20	19	31	10	0	0	40	41	15
2018	None of the above	30	35	9	13	13	0	0	65	26	86
2017	Client contact centre	26	39	17	9	7	0	1	67	16	75
2017	Communications or public affairs	29	34	11	15	12	0	0	63	26	68
2017	Security	23	47	11	9	10	0	0	70	19	135
2017	Science and technology	18	38	19	13	12	0	0	56	25	73
2017	Administration and operations	27	36	16	13	7	0	0	64	20	310
2017	Human resources	30	37	15	12	5	0	1	68	17	139
2017	Financial management	21	37	17	17	8	0	0	58	25	139
2017	Procurement	22	48	14	8	8	0	0	70	16	98
2017	Real property	15	32	24	21	8	0	0	47	29	25
2017	Materiel management	8	58	0	7	27	0	0	66	34	12
2017	Information management	19	37	15	16	11	1	0	57	28	80
2017	Information technology	17	36	19	16	11	0	0	53	27	1747
2017	Policy	27	37	16	15	5	0	0	64	20	19
2017	Project management	22	39	13	14	12	1	0	61	26	163
2017	Other services to the public	27	52	16	0	5	0	0	79	5	18
2017	None of the above	20	37	20	12	11	0	0	57	23	149

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	40	21	8	2	0	0	69	10	47
2018	Communications or public affairs	34	41	8	11	4	1	0	76	16	79
2018	Security	40	35	12	8	5	1	0	75	13	119
2018	Science and technology	18	64	9	6	3	0	0	82	9	33
2018	Administration and operations	41	38	10	7	3	0	0	79	10	237
2018	Human resources	48	31	11	4	4	1	1	81	9	170
2018	Financial management	35	43	13	7	2	0	0	78	9	128
2018	Procurement	38	41	13	6	3	0	0	79	9	70
2018	Real property	30	57	11	0	3	0	0	87	3	38
2018	Materiel management	39	37	25	0	0	0	0	75	0	13
2018	Information management	37	43	10	8	3	0	0	80	10	71
2018	Information technology	35	40	14	6	4	1	0	76	10	1400
2018	Internal audit	46	26	16	0	6	6	0	77	6	18
2018	Data sciences	55	21	16	0	9	0	0	76	9	12
2018	Policy	39	44	9	3	5	0	0	83	8	25
2018	Project management	44	41	8	6	2	0	0	84	8	150
2018	Other services to the public	28	52	20	0	0	0	0	80	0	14
2018	None of the above	38	44	8	6	2	2	0	84	8	88
2017	Client contact centre	35	41	12	8	3	1	0	77	11	75
2017	Communications or public affairs	39	44	4	8	5	0	0	83	13	68
2017	Security	39	35	15	6	5	0	0	74	11	135
2017	Science and technology	27	37	17	11	7	0	0	65	18	73
2017	Administration and operations	36	39	16	6	4	0	0	74	10	311
2017	Human resources	42	40	8	7	1	1	1	84	8	139
2017	Financial management	26	45	15	9	5	0	0	71	14	139
2017	Procurement	38	46	8	3	4	1	0	85	7	98
2017	Real property	31	45	16	4	4	0	0	76	8	25
2017	Materiel management	23	42	19	8	8	0	0	65	17	12
2017	Information management	35	44	12	6	3	0	0	79	9	80
2017	Information technology	30	36	15	11	8	1	0	67	19	1747
2017	Policy	52	37	11	0	0	0	0	89	0	19
2017	Project management	42	35	10	5	6	1	0	78	12	163
2017	Other services to the public	53	35	7	0	5	0	0	88	5	18
2017	None of the above	31	35	17	9	7	1	0	67	17	150
2014	Client contact centre	21	46	20	12	1	0	0	67	13	87
2014	Communications or public affairs	41	33	12	6	8	0	0	74	14	66
2014	Security	26	36	14	12	8	3	0	65	21	138
2014	Science and technology	23	36	18	9	12	2	0	60	22	118
2014	Administration and operations	36	36	12	8	5	1	1	75	13	372
2014	Human resources	28	41	17	8	6	0	0	69	14	163
2014	Financial management	33	40	16	4	7	0	0	73	11	203
2014	Procurement	38	41	6	8	7	1	0	79	15	99
2014	Real property	38	43	10	5	5	0	0	80	10	21
2014	Materiel management	22	46	0	16	11	4	0	71	29	18
2014	Information management	32	36	13	11	6	2	0	69	18	113
2014	Information technology	27	40	14	10	8	1	0	67	18	2509
2014	Internal audit	43	29	14	13	0	0	0	72	13	14
2014	Other services to the public	27	62	12	0	0	0	0	88	0	34
2014	None of the above	29	40	12	9	7	1	1	71	16	161

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	15	28	18	8	2	0	45	27	47
2018	Communications or public affairs	24	31	17	18	10	0	0	55	28	79
2018	Security	30	39	12	8	10	0	0	69	19	119
2018	Science and technology	23	47	12	9	9	0	0	71	18	33
2018	Administration and operations	40	29	12	10	8	0	0	70	19	237
2018	Human resources	31	38	11	9	9	1	0	70	19	171
2018	Financial management	26	35	20	13	7	0	0	60	20	129
2018	Procurement	26	40	19	9	7	0	0	66	16	70
2018	Real property	27	47	14	11	1	0	0	75	12	38
2018	Materiel management	10	54	15	7	14	0	0	64	21	13
2018	Information management	36	34	11	14	6	0	0	70	19	71
2018	Information technology	27	37	17	11	8	0	0	64	19	1398
2018	Internal audit	41	33	16	11	0	0	0	74	11	18
2018	Data sciences	27	38	11	0	9	16	0	77	10	12
2018	Policy	27	40	21	11	0	0	0	67	11	25
2018	Project management	33	41	14	5	6	0	0	74	12	150
2018	Other services to the public	14	60	7	5	14	0	0	74	19	14
2018	None of the above	31	31	12	14	12	0	0	62	26	88
2017	Client contact centre	32	32	21	9	4	3	0	65	13	75
2017	Communications or public affairs	36	32	14	13	5	0	0	68	19	68
2017	Security	33	33	13	10	10	0	0	67	20	135
2017	Science and technology	23	34	23	11	9	0	0	57	20	73
2017	Administration and operations	28	43	13	8	8	0	0	71	16	311
2017	Human resources	34	39	11	8	6	0	2	75	14	139
2017	Financial management	17	44	19	14	5	0	1	62	19	139
2017	Procurement	27	42	16	7	8	0	0	68	15	97
2017	Real property	23	42	16	11	4	4	0	68	16	25
2017	Materiel management	8	49	7	8	27	0	0	57	35	12
2017	Information management	30	33	20	9	8	0	1	64	16	80
2017	Information technology	21	36	18	13	11	0	0	58	24	1749
2017	Policy	17	61	16	5	0	0	0	79	5	19
2017	Project management	33	30	16	13	7	1	0	63	21	163
2017	Other services to the public	42	30	10	7	11	0	0	73	17	18
2017	None of the above	26	23	22	12	15	3	0	50	27	150

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	33	13	4	2	2	0	80	6	47
2018	Communications or public affairs	35	27	18	16	5	0	0	62	21	79
2018	Security	47	36	11	3	3	0	0	83	6	117
2018	Science and technology	37	48	12	0	3	0	0	85	3	32
2018	Administration and operations	50	32	11	5	2	0	0	82	7	236
2018	Human resources	50	33	9	3	5	0	0	83	8	168
2018	Financial management	39	36	17	4	4	0	0	75	7	128
2018	Procurement	50	28	13	5	3	0	0	78	9	70
2018	Real property	41	34	15	11	0	0	0	74	11	38
2018	Materiel management	49	36	15	0	0	0	0	85	0	13
2018	Information management	47	41	11	0	1	0	0	87	1	71
2018	Information technology	43	36	13	4	4	0	0	79	8	1390
2018	Internal audit	52	27	16	0	6	0	0	79	6	18
2018	Data sciences	57	34	9	0	0	0	0	91	0	12
2018	Policy	38	47	15	0	0	0	0	85	0	25
2018	Project management	40	41	10	7	2	0	0	81	9	149
2018	Other services to the public	21	41	20	18	0	0	0	62	18	14
2018	None of the above	52	20	16	9	2	0	0	73	11	88
2017	Client contact centre	47	42	7	3	1	0	0	89	4	75
2017	Communications or public affairs	49	26	13	8	5	0	0	74	13	68
2017	Security	51	36	6	4	2	0	0	87	7	134
2017	Science and technology	43	37	15	1	4	0	0	80	5	73
2017	Administration and operations	44	38	11	5	1	0	0	82	6	310
2017	Human resources	52	30	14	1	2	0	1	83	3	139
2017	Financial management	33	40	18	6	2	0	1	74	8	139
2017	Procurement	46	39	9	2	4	0	0	85	6	97
2017	Real property	39	46	4	7	4	0	0	85	11	25
2017	Materiel management	24	17	34	25	0	0	0	41	25	12
2017	Information management	49	37	6	8	1	0	0	85	9	80
2017	Information technology	41	37	13	5	4	0	0	78	9	1740
2017	Policy	46	37	11	5	0	0	0	84	5	19
2017	Project management	48	31	9	8	4	0	0	79	12	163
2017	Other services to the public	49	35	5	0	11	0	0	84	11	18
2017	None of the above	44	29	15	6	4	1	0	74	10	149
2014	Client contact centre	53	31	9	5	2	0	0	84	7	88
2014	Communications or public affairs	48	24	15	9	5	0	0	72	14	66
2014	Security	52	28	10	6	2	1	0	81	9	139
2014	Science and technology	45	37	8	3	7	0	0	82	9	118
2014	Administration and operations	55	30	10	3	3	0	1	85	6	372
2014	Human resources	54	32	9	4	1	1	0	86	4	163
2014	Financial management	46	36	11	4	4	0	0	82	8	203
2014	Procurement	61	28	6	3	2	0	0	89	5	100
2014	Real property	63	28	5	0	5	0	0	91	5	22
2014	Materiel management	51	27	17	0	5	0	0	78	5	18
2014	Information management	59	20	14	2	5	0	0	80	6	113
2014	Information technology	50	32	10	5	3	0	0	82	8	2509
2014	Internal audit	50	35	15	0	0	0	0	85	0	14
2014	Other services to the public	39	48	14	0	0	0	0	86	0	34
2014	None of the above	49	31	12	2	6	0	1	80	8	161

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	36	15	4	21	0	2	59	26	47
2018	Communications or public affairs	31	25	14	20	9	0	1	57	29	78
2018	Security	32	39	14	9	6	0	0	71	15	119
2018	Science and technology	24	47	18	6	6	0	0	71	12	33
2018	Administration and operations	34	34	13	12	6	0	0	69	18	237
2018	Human resources	29	33	22	9	7	0	0	62	16	170
2018	Financial management	16	44	15	16	8	0	0	61	24	127
2018	Procurement	27	43	10	15	4	0	1	70	20	70
2018	Real property	24	53	14	8	1	0	0	77	9	38
2018	Materiel management	39	22	32	0	7	0	0	61	7	13
2018	Information management	33	39	11	12	4	0	0	73	16	70
2018	Information technology	27	39	17	11	7	0	0	65	18	1395
2018	Internal audit	33	40	12	10	6	0	0	73	16	18
2018	Data sciences	41	31	11	17	0	0	0	72	17	12
2018	Policy	26	36	23	8	3	5	0	64	12	25
2018	Project management	33	40	11	13	3	0	0	73	16	148
2018	Other services to the public	21	53	7	19	0	0	0	74	19	14
2018	None of the above	37	31	12	12	8	0	0	69	20	88
2017	Client contact centre	30	35	13	13	7	0	1	66	21	75
2017	Communications or public affairs	32	35	13	11	8	1	0	68	19	68
2017	Security	38	37	11	6	8	0	0	76	13	133
2017	Science and technology	23	47	16	11	3	0	0	70	13	72
2017	Administration and operations	31	43	12	8	6	0	0	74	14	310
2017	Human resources	35	39	15	6	4	0	1	75	11	138
2017	Financial management	20	45	16	11	7	1	0	66	18	139
2017	Procurement	32	48	9	5	5	0	1	80	10	97
2017	Real property	19	27	19	22	12	0	0	47	34	25
2017	Materiel management	17	49	0	0	34	0	0	66	34	12
2017	Information management	29	43	10	13	4	0	1	72	17	80
2017	Information technology	25	40	14	13	8	0	0	65	21	1743
2017	Policy	53	37	11	0	0	0	0	89	0	19
2017	Project management	32	37	14	9	6	1	1	71	16	163
2017	Other services to the public	27	40	16	7	11	0	0	67	17	18
2017	None of the above	32	33	16	10	8	0	1	66	18	149
2014	Client contact centre	13	34	22	14	17	0	0	47	31	88
2014	Communications or public affairs	21	41	11	12	15	0	0	62	27	66
2014	Security	24	39	13	12	10	1	0	64	23	139
2014	Science and technology	18	32	17	18	15	0	0	50	33	118
2014	Administration and operations	24	38	14	13	10	0	1	63	23	372
2014	Human resources	19	45	16	12	7	0	1	65	19	162
2014	Financial management	17	44	17	11	10	0	1	62	22	202
2014	Procurement	21	39	14	10	15	1	0	61	25	99
2014	Real property	45	27	9	19	0	0	0	72	19	22
2014	Materiel management	23	27	11	22	17	0	0	50	39	18
2014	Information management	25	40	8	14	12	0	1	66	26	113
2014	Information technology	17	40	16	15	12	0	0	57	27	2510
2014	Internal audit	44	21	35	0	0	0	0	65	0	14
2014	Other services to the public	8	33	24	12	20	0	3	43	33	34
2014	None of the above	22	38	16	12	11	1	1	61	23	161

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	35	15	4	17	2	0	63	21	47
2018	Communications or public affairs	31	20	17	17	13	0	1	52	31	79
2018	Security	34	31	20	6	7	1	1	66	13	119
2018	Science and technology	30	41	21	0	9	0	0	71	9	33
2018	Administration and operations	39	33	11	9	8	0	0	72	17	237
2018	Human resources	38	33	14	11	4	0	0	70	15	170
2018	Financial management	25	40	18	10	6	0	0	66	16	128
2018	Procurement	40	22	22	11	4	0	1	62	15	69
2018	Real property	31	53	6	10	0	0	0	84	10	36
2018	Materiel management	32	29	25	7	7	0	0	61	14	13
2018	Information management	42	30	15	11	1	0	0	73	12	69
2018	Information technology	29	37	17	8	8	0	0	66	17	1386
2018	Internal audit	32	33	24	5	6	0	0	65	11	18
2018	Data sciences	34	38	11	9	9	0	0	72	17	12
2018	Policy	38	41	14	7	0	0	0	79	7	25
2018	Project management	41	28	17	9	4	0	0	69	14	147
2018	Other services to the public	21	52	7	14	0	0	7	78	15	14
2018	None of the above	43	26	14	6	10	1	0	70	16	88
2017	Client contact centre	38	26	25	8	3	0	0	65	11	75
2017	Communications or public affairs	35	33	13	10	10	0	0	68	20	68
2017	Security	45	35	9	5	6	0	0	80	11	134
2017	Science and technology	33	31	23	9	4	0	0	64	13	72
2017	Administration and operations	39	37	13	4	6	0	0	77	10	310
2017	Human resources	41	38	13	4	3	0	1	80	7	139
2017	Financial management	28	35	21	11	6	0	0	63	16	139
2017	Procurement	37	41	10	4	6	0	1	79	10	97
2017	Real property	27	27	26	11	8	0	0	55	19	25
2017	Materiel management	25	33	16	0	27	0	0	58	27	12
2017	Information management	35	31	17	12	5	0	0	66	17	80
2017	Information technology	28	36	18	11	7	0	0	64	18	1741
2017	Policy	43	31	21	5	0	0	0	73	5	19
2017	Project management	38	37	12	8	4	1	0	75	13	163
2017	Other services to the public	22	38	30	0	11	0	0	60	11	18
2017	None of the above	30	32	20	7	12	0	0	62	18	150
2014	Client contact centre	19	35	23	11	11	0	0	54	23	88
2014	Communications or public affairs	24	39	12	11	13	0	0	63	24	66
2014	Security	30	39	9	8	13	1	0	70	21	139
2014	Science and technology	22	27	22	12	16	0	0	49	29	118
2014	Administration and operations	34	34	15	10	7	0	0	68	17	371
2014	Human resources	23	44	14	8	10	0	1	68	18	163
2014	Financial management	24	37	17	12	10	0	0	61	22	202
2014	Procurement	31	32	19	8	9	0	1	64	17	99
2014	Real property	45	27	10	9	9	0	0	72	18	22
2014	Materiel management	22	39	16	11	11	0	0	62	22	18
2014	Information management	30	33	16	9	12	0	1	64	21	113
2014	Information technology	23	37	18	12	10	0	0	60	23	2508
2014	Internal audit	44	20	22	7	7	0	0	64	14	14
2014	Other services to the public	15	31	20	17	17	0	0	46	35	34
2014	None of the above	29	29	21	11	9	1	1	59	20	161

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	36	17	8	13	0	0	62	21	47
2018	Communications or public affairs	22	34	19	16	9	0	0	56	25	78
2018	Security	31	39	16	8	7	0	0	69	15	119
2018	Science and technology	35	32	21	6	6	0	0	67	12	33
2018	Administration and operations	36	33	13	9	9	0	0	69	18	236
2018	Human resources	29	39	13	10	8	0	1	69	18	170
2018	Financial management	22	39	17	16	6	0	0	62	22	127
2018	Procurement	36	31	15	12	5	0	0	67	18	70
2018	Real property	19	42	19	14	7	0	0	61	20	38
2018	Materiel management	17	36	18	15	14	0	0	53	29	13
2018	Information management	43	24	17	10	6	0	0	68	16	71
2018	Information technology	25	36	18	11	8	0	0	62	20	1399
2018	Internal audit	31	40	17	6	6	0	0	72	11	18
2018	Data sciences	27	15	17	17	9	16	0	50	30	12
2018	Policy	19	39	23	14	4	0	0	58	18	25
2018	Project management	36	33	14	11	6	0	0	68	17	149
2018	Other services to the public	34	34	0	12	14	0	7	72	28	14
2018	None of the above	33	34	10	12	10	0	0	68	22	88
2017	Client contact centre	36	30	17	13	4	0	0	66	17	75
2017	Communications or public affairs	42	30	9	8	9	1	0	74	17	68
2017	Security	39	33	15	7	4	1	0	73	12	134
2017	Science and technology	22	33	25	11	9	0	0	55	20	73
2017	Administration and operations	34	40	13	8	5	0	0	74	13	310
2017	Human resources	36	38	10	9	5	0	1	75	14	139
2017	Financial management	23	42	19	12	4	0	0	65	16	139
2017	Procurement	32	43	9	9	5	0	1	76	14	97
2017	Real property	23	50	11	8	8	0	0	73	16	25
2017	Materiel management	32	32	19	0	17	0	0	65	17	12
2017	Information management	34	33	10	18	6	0	0	67	24	80
2017	Information technology	24	35	18	13	10	0	0	60	23	1744
2017	Policy	32	26	32	11	0	0	0	58	11	19
2017	Project management	33	30	16	15	6	1	0	63	21	163
2017	Other services to the public	22	45	5	12	11	5	0	71	24	18
2017	None of the above	26	35	21	10	8	0	0	61	19	150
2014	Client contact centre	26	32	18	13	10	0	0	59	24	88
2014	Communications or public affairs	28	31	15	11	15	0	0	59	26	65
2014	Security	25	35	14	7	17	1	0	61	25	137
2014	Science and technology	24	30	23	9	14	1	0	54	23	118
2014	Administration and operations	31	39	12	10	8	0	0	70	18	370
2014	Human resources	30	38	11	14	6	1	0	68	21	163
2014	Financial management	22	39	17	11	11	0	0	61	22	202
2014	Procurement	30	37	14	10	9	0	0	67	19	99
2014	Real property	40	23	14	18	4	0	0	63	23	22
2014	Materiel management	22	44	17	6	11	0	0	67	17	18
2014	Information management	28	33	16	7	15	0	1	61	23	112
2014	Information technology	20	35	19	14	11	0	0	56	25	2510
2014	Internal audit	36	36	21	0	7	0	0	73	7	14
2014	Other services to the public	21	41	14	15	8	0	0	62	24	34
2014	None of the above	22	35	15	14	12	1	1	58	27	161

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	43	14	0	6	0	0	80	6	48
2018	Communications or public affairs	27	32	19	17	2	1	0	60	20	78
2018	Security	35	43	11	7	3	0	0	78	10	119
2018	Science and technology	23	50	12	6	9	0	0	73	15	33
2018	Administration and operations	41	35	10	7	6	0	0	76	13	236
2018	Human resources	39	40	10	5	6	0	0	79	11	171
2018	Financial management	28	40	16	11	5	0	0	68	16	129
2018	Procurement	44	37	10	8	2	0	0	81	9	70
2018	Real property	27	50	12	11	0	0	0	77	11	38
2018	Materiel management	24	61	7	7	0	0	0	86	7	13
2018	Information management	41	38	14	3	4	0	0	79	7	71
2018	Information technology	32	40	14	8	5	0	0	73	13	1401
2018	Internal audit	38	41	16	0	6	0	0	78	6	18
2018	Data sciences	49	31	19	0	0	0	0	81	0	12
2018	Policy	30	49	17	3	0	0	0	79	3	25
2018	Project management	36	38	13	11	3	0	0	74	13	150
2018	Other services to the public	14	41	20	20	5	0	0	56	25	14
2018	None of the above	42	30	11	9	9	0	0	71	18	87
2017	Client contact centre	45	39	7	7	3	0	0	84	9	75
2017	Communications or public affairs	43	29	14	9	6	0	0	71	15	68
2017	Security	41	35	12	7	4	0	0	76	12	134
2017	Science and technology	29	42	19	7	4	0	0	71	11	73
2017	Administration and operations	38	39	12	7	4	0	0	77	11	310
2017	Human resources	41	39	9	5	4	0	1	81	9	139
2017	Financial management	24	43	21	6	6	0	0	66	12	139
2017	Procurement	38	43	9	6	4	0	0	81	10	97
2017	Real property	31	50	8	3	8	0	0	81	11	25
2017	Materiel management	24	16	34	8	17	0	0	41	25	12
2017	Information management	35	36	20	6	3	0	0	71	9	80
2017	Information technology	29	40	14	10	6	0	0	70	17	1744
2017	Policy	32	42	11	16	0	0	0	73	16	19
2017	Project management	38	27	16	10	9	1	0	66	19	161
2017	Other services to the public	28	51	5	5	11	0	0	79	16	18
2017	None of the above	31	31	20	9	9	1	0	63	18	150
2014	Client contact centre	32	30	19	14	6	0	0	62	20	88
2014	Communications or public affairs	30	33	17	11	9	0	0	63	20	66
2014	Security	31	36	16	9	6	1	0	68	16	139
2014	Science and technology	22	44	18	9	7	0	0	66	16	118
2014	Administration and operations	33	40	13	7	6	0	0	73	13	372
2014	Human resources	29	37	17	11	4	1	0	67	16	163
2014	Financial management	26	42	17	7	8	0	0	68	16	202
2014	Procurement	33	35	13	9	9	1	0	68	18	99
2014	Real property	45	41	5	5	5	0	0	86	9	22
2014	Materiel management	34	38	16	0	11	0	0	72	11	18
2014	Information management	34	38	15	7	6	0	0	72	13	112
2014	Information technology	28	42	15	10	6	0	0	69	16	2510
2014	Internal audit	22	43	35	0	0	0	0	65	0	14
2014	Other services to the public	18	57	17	5	3	0	0	75	8	34
2014	None of the above	32	36	9	15	5	1	1	70	21	161

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	17	18	14	4	2	5	62	19	49
2018	Communications or public affairs	49	23	15	8	5	0	0	73	13	80
2018	Security	30	40	16	11	3	0	1	71	13	117
2018	Science and technology	29	27	38	3	3	0	0	56	6	33
2018	Administration and operations	45	28	14	9	3	0	1	73	12	238
2018	Human resources	32	32	16	13	6	0	1	65	19	170
2018	Financial management	31	30	24	9	4	1	0	62	14	131
2018	Procurement	38	28	16	15	4	0	0	66	18	70
2018	Real property	27	27	16	16	13	0	0	55	29	38
2018	Materiel management	36	28	22	7	7	0	0	64	14	13
2018	Information management	26	36	26	10	1	0	0	63	11	71
2018	Information technology	32	36	16	9	6	0	0	69	15	1403
2018	Internal audit	45	11	17	11	16	0	0	56	27	18
2018	Data sciences	19	50	9	6	17	0	0	69	23	12
2018	Policy	46	22	16	5	11	0	0	68	16	25
2018	Project management	33	36	17	9	5	0	0	69	14	149
2018	Other services to the public	50	13	33	5	0	0	0	62	5	15
2018	None of the above	41	26	17	10	5	1	0	68	15	88
2017	Client contact centre	42	34	7	11	6	0	0	76	17	75
2017	Communications or public affairs	35	33	22	5	5	0	0	68	10	68
2017	Security	29	39	15	7	7	1	2	71	14	135
2017	Science and technology	38	37	12	10	3	0	0	75	13	73
2017	Administration and operations	36	39	13	6	5	0	1	76	11	310
2017	Human resources	22	34	25	10	8	0	1	57	18	139
2017	Financial management	31	41	17	6	5	0	0	72	11	139
2017	Procurement	35	43	11	4	6	0	1	79	10	98
2017	Real property	30	19	16	12	15	4	4	53	30	25
2017	Materiel management	42	33	19	0	7	0	0	74	7	12
2017	Information management	28	41	17	5	6	0	3	71	12	80
2017	Information technology	34	37	15	7	5	0	1	72	13	1746
2017	Policy	22	35	27	16	0	0	0	57	16	19
2017	Project management	33	34	17	8	6	1	1	68	14	162
2017	Other services to the public	40	26	18	5	0	0	11	74	6	18
2017	None of the above	40	33	15	6	4	0	2	74	10	150
2014	Client contact centre	36	34	13	10	3	1	2	73	13	88
2014	Communications or public affairs	52	20	24	2	3	0	0	72	4	66
2014	Security	27	35	17	8	12	0	1	62	21	139
2014	Science and technology	31	40	15	8	4	0	1	72	12	118
2014	Administration and operations	41	36	12	6	5	0	1	77	11	372
2014	Human resources	29	32	24	6	10	0	0	60	16	163
2014	Financial management	43	27	19	7	4	0	0	70	11	203
2014	Procurement	33	36	20	5	6	0	0	69	11	100
2014	Real property	40	28	18	0	14	0	0	68	14	22
2014	Materiel management	43	46	11	0	0	0	0	89	0	18
2014	Information management	45	34	10	6	3	0	2	80	9	113
2014	Information technology	30	37	19	8	5	0	1	67	14	2508
2014	Internal audit	43	29	7	7	7	0	7	77	15	14
2014	Other services to the public	44	36	9	6	3	3	0	82	9	34
2014	None of the above	34	31	16	9	7	1	3	67	17	161

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	50	18	10	6	2	0	16	65	48
2018	Communications or public affairs	25	31	30	8	5	0	0	13	57	78
2018	Security	7	30	39	18	6	0	0	24	37	119
2018	Science and technology	15	33	41	3	5	0	3	9	49	33
2018	Administration and operations	14	31	33	14	7	0	1	21	46	239
2018	Human resources	17	34	35	11	3	0	0	14	51	172
2018	Financial management	18	31	36	13	1	0	1	15	49	130
2018	Procurement	10	23	39	19	8	0	0	28	34	70
2018	Real property	17	27	48	6	3	0	0	8	44	38
2018	Materiel management	7	22	35	14	7	7	7	25	34	13
2018	Information management	14	31	40	13	3	0	0	15	45	71
2018	Information technology	16	29	37	13	4	1	1	17	46	1399
2018	Internal audit	6	35	22	21	16	0	0	37	41	18
2018	Data sciences	9	37	30	0	24	0	0	24	46	12
2018	Policy	8	26	33	29	5	0	0	33	34	24
2018	Project management	20	32	30	11	2	2	2	14	54	149
2018	Other services to the public	13	30	13	25	12	0	7	39	47	15
2018	None of the above	15	19	35	16	13	1	1	30	35	88
2017	Client contact centre	8	25	38	12	9	1	6	23	36	74
2017	Communications or public affairs	19	20	45	12	3	1	0	15	40	68
2017	Security	15	29	31	16	7	1	1	24	44	134
2017	Science and technology	17	27	37	14	3	0	3	17	45	73
2017	Administration and operations	13	27	36	15	6	1	3	21	41	308
2017	Human resources	13	33	34	10	5	1	4	15	49	139
2017	Financial management	18	33	33	9	3	0	4	12	53	139
2017	Procurement	11	20	39	18	8	2	2	27	32	98
2017	Real property	24	37	28	8	0	0	4	8	63	25
2017	Materiel management	9	55	0	18	9	0	9	29	71	11
2017	Information management	15	32	26	23	1	1	1	25	48	78
2017	Information technology	16	30	35	13	4	1	1	17	47	1741
2017	Policy	10	32	47	6	6	0	0	11	42	19
2017	Project management	18	36	26	9	6	1	5	15	57	162
2017	Other services to the public	11	21	30	26	6	0	5	34	34	18
2017	None of the above	16	34	23	9	7	4	6	18	56	149
2014	Client contact centre	12	34	32	17	1	0	4	19	49	88
2014	Communications or public affairs	32	26	27	8	6	0	1	14	59	66
2014	Security	23	30	28	12	4	2	1	16	55	139
2014	Science and technology	19	42	26	7	3	1	2	10	63	118
2014	Administration and operations	13	31	28	14	9	1	4	24	47	371
2014	Human resources	19	40	29	9	2	0	1	11	60	163
2014	Financial management	21	30	26	11	8	1	3	20	53	201
2014	Procurement	11	45	19	14	5	1	3	21	59	98
2014	Real property	23	37	36	5	0	0	0	5	60	22
2014	Materiel management	22	23	43	6	6	0	0	12	45	18
2014	Information management	18	25	37	8	7	0	5	16	45	112
2014	Information technology	20	34	31	10	3	1	1	13	56	2503
2014	Internal audit	0	21	35	29	7	0	7	39	23	14
2014	Other services to the public	16	21	30	28	6	0	0	33	37	34
2014	None of the above	16	29	38	10	5	2	1	15	46	161

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	37	21	10	8	2	0	18	61	48
2018	Communications or public affairs	34	16	26	13	11	1	0	24	50	78
2018	Security	18	30	22	22	7	1	0	29	48	118
2018	Science and technology	21	30	30	9	8	0	3	18	52	33
2018	Administration and operations	17	24	27	20	9	1	1	29	43	237
2018	Human resources	24	28	32	10	4	2	0	14	53	171
2018	Financial management	19	32	30	11	4	3	0	16	53	130
2018	Procurement	13	23	26	24	11	1	2	36	38	70
2018	Real property	19	25	40	8	8	0	0	16	44	38
2018	Materiel management	22	32	15	7	10	7	7	20	63	13
2018	Information management	11	25	28	28	4	3	1	34	38	71
2018	Information technology	19	27	29	15	7	2	1	23	47	1396
2018	Internal audit	6	22	52	10	11	0	0	21	27	18
2018	Data sciences	0	31	26	19	24	0	0	43	31	12
2018	Policy	7	31	34	20	8	0	0	28	38	24
2018	Project management	19	32	29	9	7	3	1	17	53	148
2018	Other services to the public	13	20	37	12	12	0	7	25	35	15
2018	None of the above	26	16	24	15	14	2	3	31	44	88
2017	Client contact centre	17	27	28	8	11	5	4	21	48	74
2017	Communications or public affairs	23	28	28	12	6	3	0	19	52	68
2017	Security	24	19	31	13	8	3	2	22	45	134
2017	Science and technology	22	36	28	3	8	1	3	11	60	73
2017	Administration and operations	18	26	30	10	8	4	4	20	48	308
2017	Human resources	19	28	27	19	3	2	3	22	49	139
2017	Financial management	24	34	28	7	5	1	1	12	59	138
2017	Procurement	18	21	30	16	10	2	3	27	42	98
2017	Real property	23	46	16	12	0	0	4	12	71	25
2017	Materiel management	20	9	26	18	9	9	9	33	35	11
2017	Information management	34	22	29	8	4	3	1	12	58	78
2017	Information technology	26	29	27	9	6	2	1	16	56	1741
2017	Policy	11	32	24	33	0	0	0	33	42	19
2017	Project management	27	29	25	7	5	2	4	13	60	161
2017	Other services to the public	17	32	22	10	8	5	6	20	55	18
2017	None of the above	25	26	21	11	5	4	7	19	58	149
2014	Client contact centre	22	37	22	13	4	1	0	18	60	88
2014	Communications or public affairs	27	21	34	7	8	1	1	15	49	65
2014	Security	37	30	19	8	2	3	1	11	70	138
2014	Science and technology	36	29	23	6	3	2	1	9	67	118
2014	Administration and operations	23	29	22	10	11	2	3	22	55	370
2014	Human resources	34	30	22	7	3	3	1	10	67	163
2014	Financial management	30	27	22	7	7	4	3	15	61	201
2014	Procurement	30	27	22	6	8	2	4	15	61	99
2014	Real property	18	45	14	5	14	4	0	19	66	22
2014	Materiel management	32	17	34	0	11	6	0	11	52	18
2014	Information management	27	24	31	6	5	4	4	12	54	113
2014	Information technology	32	31	23	8	4	1	1	11	65	2507
2014	Internal audit	14	22	28	14	15	0	7	31	38	14
2014	Other services to the public	30	20	22	21	5	3	0	27	51	34
2014	None of the above	26	31	24	7	8	4	1	15	59	161

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	35	22	6	8	4	0	14	63	49
2018	Communications or public affairs	65	18	9	5	0	1	1	6	85	78
2018	Security	27	28	25	13	4	1	2	17	57	119
2018	Science and technology	35	33	21	6	5	0	0	11	68	33
2018	Administration and operations	21	33	27	14	5	1	1	19	54	237
2018	Human resources	28	38	22	9	4	0	0	12	66	172
2018	Financial management	18	24	34	17	4	2	1	22	44	130
2018	Procurement	27	17	37	10	5	1	3	16	46	70
2018	Real property	13	47	29	9	3	0	0	12	60	36
2018	Materiel management	32	47	7	7	7	0	0	14	79	13
2018	Information management	15	31	27	17	4	4	1	23	49	70
2018	Information technology	33	30	23	8	3	2	1	12	65	1397
2018	Internal audit	22	17	35	11	11	0	6	22	41	18
2018	Data sciences	0	29	32	15	24	0	0	39	29	12
2018	Policy	8	31	24	16	15	5	0	33	42	24
2018	Project management	34	31	18	11	1	3	2	13	68	148
2018	Other services to the public	13	36	19	13	12	0	7	27	53	15
2018	None of the above	28	18	24	17	8	2	3	26	49	88
2017	Client contact centre	16	23	34	8	11	5	3	21	42	74
2017	Communications or public affairs	54	27	10	5	0	0	3	6	83	68
2017	Security	24	25	27	15	3	3	3	19	52	134
2017	Science and technology	28	29	28	6	3	4	3	9	60	73
2017	Administration and operations	18	32	26	10	6	2	5	18	54	309
2017	Human resources	18	30	23	18	4	2	4	24	51	139
2017	Financial management	21	23	34	15	3	3	1	19	46	138
2017	Procurement	16	35	22	19	5	2	2	25	52	98
2017	Real property	43	28	18	4	4	0	4	8	74	25
2017	Materiel management	18	9	46	9	18	0	0	27	27	11
2017	Information management	30	35	25	6	4	0	0	10	65	78
2017	Information technology	34	30	22	8	3	1	1	12	66	1744
2017	Policy	17	41	15	27	0	0	0	27	58	19
2017	Project management	34	33	20	6	1	3	4	7	72	162
2017	Other services to the public	21	28	16	10	19	0	5	31	52	18
2017	None of the above	33	25	23	4	3	4	6	8	66	150
2014	Client contact centre	23	29	29	11	2	2	4	14	55	88
2014	Communications or public affairs	55	24	14	1	6	0	0	8	78	66
2014	Security	35	28	22	10	0	1	3	10	66	139
2014	Science and technology	48	25	18	5	2	2	1	7	74	117
2014	Administration and operations	24	27	26	11	6	2	4	18	54	372
2014	Human resources	27	34	28	8	2	0	1	10	61	162
2014	Financial management	19	29	30	10	6	2	3	17	51	202
2014	Procurement	33	35	21	6	2	2	1	8	69	99
2014	Real property	23	32	23	18	5	0	0	22	55	22
2014	Materiel management	49	29	11	6	0	6	0	6	82	18
2014	Information management	29	22	28	10	6	2	4	17	54	111
2014	Information technology	38	29	21	7	2	1	2	9	69	2503
2014	Internal audit	21	29	35	0	7	0	7	8	54	14
2014	Other services to the public	27	12	42	11	6	3	0	17	40	34
2014	None of the above	34	32	18	7	5	3	1	12	69	161

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	20	21	26	12	4	3	41	37	47
2018	Communications or public affairs	17	25	31	20	5	1	0	26	43	78
2018	Security	5	21	35	31	7	0	1	38	27	118
2018	Science and technology	6	15	46	15	15	0	3	31	22	32
2018	Administration and operations	12	22	33	18	11	1	3	31	35	236
2018	Human resources	13	24	34	18	9	2	1	27	38	172
2018	Financial management	21	19	24	28	6	1	1	35	41	130
2018	Procurement	13	13	32	29	7	2	3	39	27	69
2018	Real property	16	31	39	11	3	0	0	14	47	38
2018	Materiel management	7	18	32	29	7	0	7	39	27	13
2018	Information management	5	18	40	24	9	3	1	34	24	71
2018	Information technology	14	20	33	23	8	1	1	31	34	1394
2018	Internal audit	6	22	32	30	11	0	0	40	28	18
2018	Data sciences	0	17	37	21	24	0	0	45	17	12
2018	Policy	21	11	32	23	13	0	0	36	32	23
2018	Project management	17	32	36	11	3	0	1	14	49	149
2018	Other services to the public	7	18	39	18	12	0	7	32	27	15
2018	None of the above	12	16	27	26	15	2	2	43	29	88
2017	Client contact centre	5	14	31	27	18	0	5	48	20	74
2017	Communications or public affairs	13	39	28	14	7	0	0	21	52	68
2017	Security	14	20	35	19	9	1	2	29	35	133
2017	Science and technology	11	16	34	28	6	0	5	36	28	73
2017	Administration and operations	13	19	33	20	10	2	4	31	33	308
2017	Human resources	10	26	35	18	6	1	5	25	39	139
2017	Financial management	17	19	38	20	5	0	1	25	36	139
2017	Procurement	15	18	33	24	6	2	2	31	35	95
2017	Real property	28	39	12	14	3	0	4	18	70	25
2017	Materiel management	24	10	24	33	0	0	8	36	37	12
2017	Information management	22	18	19	28	10	1	1	39	41	77
2017	Information technology	15	21	34	20	7	1	2	28	37	1735
2017	Policy	36	27	16	15	5	0	0	21	63	19
2017	Project management	23	20	30	16	6	1	4	23	45	162
2017	Other services to the public	10	11	33	6	35	5	0	43	22	18
2017	None of the above	23	16	27	15	10	4	5	28	43	149
2014	Client contact centre	14	15	36	24	7	2	2	32	30	88
2014	Communications or public affairs	18	26	29	12	12	2	1	25	45	66
2014	Security	24	19	27	19	7	1	4	27	44	139
2014	Science and technology	22	23	23	22	5	1	3	29	47	117
2014	Administration and operations	14	20	27	22	12	1	6	36	35	369
2014	Human resources	12	26	38	18	6	0	0	24	38	162
2014	Financial management	16	29	28	16	8	2	1	25	46	201
2014	Procurement	23	22	38	12	2	1	2	14	47	100
2014	Real property	9	23	37	18	9	0	4	28	33	22
2014	Materiel management	11	11	40	15	23	0	0	38	22	18
2014	Information management	15	17	30	19	13	0	5	34	34	112
2014	Information technology	18	20	33	20	7	1	2	27	39	2496
2014	Internal audit	0	14	42	22	15	0	7	39	15	14
2014	Other services to the public	13	11	20	45	8	3	0	54	25	34
2014	None of the above	17	16	35	21	7	2	1	29	35	160

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	28	23	9	16	2	2	26	50	49
2018	Communications or public affairs	17	16	29	24	11	2	1	36	34	78
2018	Security	21	21	32	16	8	1	1	24	43	119
2018	Science and technology	15	38	24	15	0	0	8	16	58	33
2018	Administration and operations	18	23	24	19	11	2	2	32	43	238
2018	Human resources	22	34	17	16	7	1	3	24	58	171
2018	Financial management	17	25	31	20	5	1	1	26	43	130
2018	Procurement	18	27	19	24	6	2	3	32	47	70
2018	Real property	16	26	35	9	9	0	6	18	45	37
2018	Materiel management	36	35	22	0	7	0	0	7	71	13
2018	Information management	16	25	29	18	4	3	5	24	45	71
2018	Information technology	22	26	28	16	6	2	1	22	50	1400
2018	Internal audit	17	38	11	11	24	0	0	35	54	18
2018	Data sciences	9	25	27	15	24	0	0	39	34	12
2018	Policy	4	29	34	25	8	0	0	33	33	24
2018	Project management	17	28	34	11	4	4	1	16	48	150
2018	Other services to the public	24	25	13	19	12	0	7	33	52	15
2018	None of the above	17	27	30	8	12	3	3	21	47	87
2017	Client contact centre	14	18	27	19	17	0	5	37	34	74
2017	Communications or public affairs	13	27	32	16	5	3	4	23	43	68
2017	Security	20	24	26	13	7	4	6	22	49	135
2017	Science and technology	20	26	32	12	7	0	3	20	47	72
2017	Administration and operations	17	20	27	18	11	2	5	31	39	306
2017	Human resources	19	34	23	11	8	2	4	20	56	139
2017	Financial management	16	21	32	18	9	1	3	28	39	138
2017	Procurement	20	23	23	18	9	3	4	29	47	97
2017	Real property	27	38	28	0	0	0	8	0	70	25
2017	Materiel management	20	17	18	18	9	9	9	33	45	11
2017	Information management	24	29	31	8	4	1	3	12	56	78
2017	Information technology	24	29	27	12	6	2	1	18	55	1737
2017	Policy	27	16	46	11	0	0	0	11	43	19
2017	Project management	23	25	26	12	7	3	4	20	52	161
2017	Other services to the public	16	22	21	21	14	0	5	37	40	18
2017	None of the above	25	22	24	10	7	3	9	19	54	149
2014	Client contact centre	26	18	25	18	7	2	2	26	47	88
2014	Communications or public affairs	23	20	21	15	12	2	7	30	46	66
2014	Security	38	25	16	11	2	3	4	15	68	139
2014	Science and technology	30	31	20	13	3	2	2	16	64	117
2014	Administration and operations	20	21	21	21	10	1	6	33	45	372
2014	Human resources	21	26	28	17	5	1	2	22	48	162
2014	Financial management	16	29	25	15	8	1	5	25	48	202
2014	Procurement	27	31	24	7	6	2	2	14	61	98
2014	Real property	14	9	32	28	14	0	4	43	24	22
2014	Materiel management	11	17	34	16	11	0	11	31	31	18
2014	Information management	26	21	31	7	6	1	8	15	51	112
2014	Information technology	33	29	24	9	3	1	2	13	63	2501
2014	Internal audit	14	7	42	15	15	0	7	32	23	14
2014	Other services to the public	19	27	20	26	5	0	3	33	47	34
2014	None of the above	29	19	27	10	11	1	2	22	50	161

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	21	17	24	12	2	5	39	44	49
2018	Communications or public affairs	27	27	24	12	8	3	0	20	55	78
2018	Security	20	18	26	18	14	2	2	34	39	116
2018	Science and technology	24	15	33	18	0	0	11	20	43	33
2018	Administration and operations	19	19	24	18	14	2	4	34	41	237
2018	Human resources	27	27	23	14	5	4	1	19	57	170
2018	Financial management	19	25	28	21	3	2	3	25	46	130
2018	Procurement	15	25	37	15	5	2	2	21	41	69
2018	Real property	5	25	28	31	3	6	3	37	33	37
2018	Materiel management	24	22	32	0	0	7	15	0	59	13
2018	Information management	7	15	36	18	11	4	8	33	25	69
2018	Information technology	13	21	28	22	11	3	3	34	36	1395
2018	Internal audit	11	33	30	10	11	0	6	22	46	18
2018	Data sciences	0	17	40	19	24	0	0	43	17	12
2018	Policy	12	26	20	34	9	0	0	42	38	23
2018	Project management	16	23	33	15	5	4	3	21	43	149
2018	Other services to the public	31	13	13	18	19	0	7	39	47	15
2018	None of the above	18	13	19	26	16	6	2	45	34	87
2017	Client contact centre	13	28	16	17	14	4	8	34	47	73
2017	Communications or public affairs	19	24	31	20	2	3	1	23	45	68
2017	Security	13	21	26	23	8	5	4	34	37	134
2017	Science and technology	14	16	32	13	12	3	9	29	34	73
2017	Administration and operations	16	23	26	16	8	5	6	27	44	306
2017	Human resources	26	30	21	11	7	2	4	19	59	138
2017	Financial management	21	26	27	13	7	3	4	21	50	139
2017	Procurement	26	31	21	13	6	3	1	19	59	96
2017	Real property	27	30	27	12	0	0	4	12	59	25
2017	Materiel management	11	9	35	27	0	9	9	32	24	11
2017	Information management	21	22	19	25	8	1	5	34	45	78
2017	Information technology	15	21	26	21	11	3	3	34	38	1737
2017	Policy	28	31	20	16	6	0	0	22	59	19
2017	Project management	18	26	29	11	7	3	7	20	48	163
2017	Other services to the public	16	27	16	5	24	5	7	33	49	18
2017	None of the above	18	16	23	17	10	5	11	33	40	149
2014	Client contact centre	14	26	12	19	15	4	11	40	46	88
2014	Communications or public affairs	20	15	20	21	17	1	5	41	37	66
2014	Security	15	26	22	24	7	2	4	34	43	138
2014	Science and technology	19	18	28	17	11	4	3	30	39	118
2014	Administration and operations	15	17	20	24	13	2	8	41	36	372
2014	Human resources	21	17	34	15	8	2	3	24	40	163
2014	Financial management	12	20	24	24	9	4	6	37	36	202
2014	Procurement	23	32	16	8	12	5	4	22	60	99
2014	Real property	9	0	32	42	14	0	4	57	10	22
2014	Materiel management	11	6	17	27	17	0	22	56	21	18
2014	Information management	11	17	28	19	15	4	6	37	31	111
2014	Information technology	16	18	26	22	11	3	4	35	36	2495
2014	Internal audit	15	14	28	15	22	0	7	40	30	14
2014	Other services to the public	8	17	16	33	18	8	0	55	27	34
2014	None of the above	17	13	25	20	13	6	6	38	35	160

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	29	31	13	6	4	0	20	48	49
2018	Communications or public affairs	39	31	16	10	2	1	0	12	71	78
2018	Security	21	26	34	13	4	1	1	18	48	119
2018	Science and technology	35	30	18	6	0	0	11	7	73	33
2018	Administration and operations	21	22	33	13	7	0	2	21	45	237
2018	Human resources	23	26	32	12	5	2	1	17	50	172
2018	Financial management	22	24	32	15	2	3	2	18	48	130
2018	Procurement	15	18	39	14	8	3	4	23	36	70
2018	Real property	15	39	38	6	3	0	0	8	54	38
2018	Materiel management	31	40	15	7	7	0	0	14	71	13
2018	Information management	17	20	31	22	3	3	5	27	39	70
2018	Information technology	31	29	25	9	4	2	1	14	61	1403
2018	Internal audit	11	16	46	21	6	0	0	27	27	18
2018	Data sciences	12	46	9	9	24	0	0	33	58	12
2018	Policy	0	24	29	30	8	5	4	42	26	24
2018	Project management	35	27	28	6	1	1	1	7	64	149
2018	Other services to the public	18	13	25	25	12	0	7	39	33	15
2018	None of the above	27	21	27	13	8	4	2	22	50	88
2017	Client contact centre	12	24	39	11	9	0	5	21	38	75
2017	Communications or public affairs	27	31	31	7	0	3	1	7	61	68
2017	Security	21	25	32	13	4	2	2	18	48	134
2017	Science and technology	21	27	29	9	5	4	4	15	53	73
2017	Administration and operations	21	20	29	16	7	3	4	25	44	307
2017	Human resources	17	18	40	11	8	2	4	20	38	139
2017	Financial management	19	27	33	14	3	2	3	18	48	139
2017	Procurement	14	27	30	15	8	2	4	24	44	98
2017	Real property	39	34	15	8	0	0	4	8	76	25
2017	Materiel management	11	18	54	8	0	0	9	9	32	11
2017	Information management	33	21	27	12	4	3	1	16	56	78
2017	Information technology	32	28	25	8	4	2	1	13	62	1738
2017	Policy	11	24	44	11	6	0	5	18	36	19
2017	Project management	30	29	29	5	3	1	2	8	61	162
2017	Other services to the public	16	17	26	11	19	5	6	34	37	18
2017	None of the above	27	25	20	10	6	4	8	18	59	149
2014	Client contact centre	15	25	27	21	6	4	1	29	42	88
2014	Communications or public affairs	35	23	27	3	12	0	0	15	58	66
2014	Security	26	27	27	9	6	1	3	16	56	139
2014	Science and technology	26	36	25	8	3	2	1	11	64	118
2014	Administration and operations	18	26	29	12	8	2	4	21	48	371
2014	Human resources	20	33	30	11	3	0	2	15	55	163
2014	Financial management	20	19	36	14	6	2	3	22	40	202
2014	Procurement	24	29	26	12	5	2	2	18	55	100
2014	Real property	14	23	23	23	9	5	4	35	40	22
2014	Materiel management	21	22	33	11	6	6	0	18	46	18
2014	Information management	20	28	29	11	7	3	3	19	50	112
2014	Information technology	29	28	28	10	3	2	1	13	58	2507
2014	Internal audit	14	14	51	0	13	0	7	14	30	14
2014	Other services to the public	8	27	23	33	6	3	0	40	36	34
2014	None of the above	29	22	30	9	6	2	1	16	53	161

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	25	31	0	10	13	2	52	11	49
2018	Communications or public affairs	25	22	17	17	9	7	2	53	28	79
2018	Security	25	39	17	6	7	3	2	68	14	118
2018	Science and technology	17	36	21	6	9	12	0	60	17	33
2018	Administration and operations	30	25	19	10	8	5	3	60	19	238
2018	Human resources	27	31	13	8	8	8	6	67	18	172
2018	Financial management	22	34	21	8	9	4	2	60	18	131
2018	Procurement	31	23	25	9	9	3	0	55	18	69
2018	Real property	41	32	19	3	0	6	0	77	3	37
2018	Materiel management	18	53	7	0	7	15	0	83	8	13
2018	Information management	37	28	18	10	1	3	3	69	12	70
2018	Information technology	25	32	19	7	4	8	5	66	13	1400
2018	Internal audit	22	27	16	17	8	6	6	54	27	18
2018	Data sciences	43	29	11	9	0	9	0	79	9	12
2018	Policy	37	27	19	13	0	3	0	66	14	25
2018	Project management	32	32	21	4	3	5	3	69	8	150
2018	Other services to the public	27	27	21	12	7	0	6	57	20	14
2018	None of the above	28	21	24	6	8	6	7	56	17	87
2017	Client contact centre	28	34	15	6	8	1	8	68	16	75
2017	Communications or public affairs	33	28	11	9	13	3	4	65	23	68
2017	Security	29	33	14	6	7	7	5	70	14	135
2017	Science and technology	22	33	23	8	3	4	8	62	12	73
2017	Administration and operations	31	30	15	7	7	6	5	68	15	311
2017	Human resources	31	33	13	8	4	5	5	72	13	139
2017	Financial management	24	34	13	6	12	7	4	65	21	139
2017	Procurement	28	34	19	6	10	3	0	64	16	98
2017	Real property	23	23	20	0	0	20	14	70	0	25
2017	Materiel management	32	24	8	0	19	8	8	68	22	12
2017	Information management	30	25	23	8	6	2	6	60	15	80
2017	Information technology	29	29	17	7	6	6	6	66	14	1746
2017	Policy	22	24	15	16	5	12	5	56	25	19
2017	Project management	40	28	17	6	3	2	4	72	10	163
2017	Other services to the public	25	48	12	5	5	0	5	76	11	18
2017	None of the above	25	27	24	8	3	6	8	60	13	150
2014	Client contact centre	20	28	21	10	10	4	7	54	23	88
2014	Communications or public affairs	46	24	8	9	6	3	5	75	16	66
2014	Security	26	30	18	11	6	4	5	61	19	139
2014	Science and technology	25	33	17	9	5	6	5	65	16	118
2014	Administration and operations	38	29	12	9	6	4	2	71	16	372
2014	Human resources	30	33	13	9	6	4	4	69	16	163
2014	Financial management	25	32	16	10	8	4	4	62	20	203
2014	Procurement	42	27	12	8	5	4	2	74	14	99
2014	Real property	45	32	5	14	5	0	0	77	18	22
2014	Materiel management	23	34	26	6	11	0	0	57	17	18
2014	Information management	36	28	15	5	10	5	2	68	16	112
2014	Information technology	35	29	16	6	5	5	5	71	12	2510
2014	Internal audit	15	43	14	22	7	0	0	57	28	14
2014	Other services to the public	8	28	23	15	23	0	3	37	39	34
2014	None of the above	26	34	15	7	8	4	6	67	17	161

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	43	7	6	6	8	0	80	13	49
2018	Communications or public affairs	37	35	8	11	8	1	0	73	19	79
2018	Security	47	27	12	10	4	0	0	74	14	118
2018	Science and technology	50	27	15	3	3	3	0	79	6	33
2018	Administration and operations	49	25	9	7	8	1	1	76	15	239
2018	Human resources	51	31	7	6	4	1	0	82	11	171
2018	Financial management	35	40	3	18	4	0	0	75	22	131
2018	Procurement	44	26	11	9	7	0	2	71	17	69
2018	Real property	48	41	8	3	0	0	0	89	3	37
2018	Materiel management	42	44	0	7	7	0	0	86	14	13
2018	Information management	54	20	11	9	6	0	0	74	15	68
2018	Information technology	47	31	10	6	4	1	0	79	10	1396
2018	Internal audit	51	33	0	6	11	0	0	83	17	18
2018	Data sciences	54	38	9	0	0	0	0	91	0	12
2018	Policy	42	33	5	14	7	0	0	75	20	25
2018	Project management	46	33	8	8	4	1	0	80	12	150
2018	Other services to the public	37	26	19	12	6	0	0	63	18	15
2018	None of the above	49	21	12	8	8	2	0	72	16	87
2017	Client contact centre	45	30	9	4	5	3	4	80	10	75
2017	Communications or public affairs	47	29	5	10	9	0	0	76	18	68
2017	Security	47	31	10	9	3	0	0	79	12	134
2017	Science and technology	40	33	16	8	0	3	0	75	8	73
2017	Administration and operations	47	28	11	8	6	1	0	75	14	311
2017	Human resources	48	30	9	7	5	2	1	79	12	139
2017	Financial management	37	38	11	8	5	2	0	76	13	139
2017	Procurement	45	26	12	8	8	1	0	71	16	97
2017	Real property	39	47	14	0	0	0	0	86	0	25
2017	Materiel management	32	41	0	8	10	8	0	80	20	12
2017	Information management	49	25	14	3	10	0	0	74	12	80
2017	Information technology	45	30	11	7	5	1	1	77	12	1747
2017	Policy	59	26	11	5	0	0	0	84	5	19
2017	Project management	55	26	13	4	1	2	0	82	5	163
2017	Other services to the public	61	21	5	7	5	0	0	83	12	18
2017	None of the above	42	32	10	6	6	1	3	77	13	149
2014	Client contact centre	36	31	14	6	12	0	1	68	18	88
2014	Communications or public affairs	58	25	5	6	6	0	0	83	12	66
2014	Security	42	26	10	14	7	1	0	69	21	139
2014	Science and technology	44	30	11	6	7	2	0	76	13	118
2014	Administration and operations	48	25	10	9	7	1	0	74	17	371
2014	Human resources	45	31	8	8	6	1	0	77	15	163
2014	Financial management	35	34	14	8	9	1	0	69	17	203
2014	Procurement	49	31	2	9	7	2	0	82	16	99
2014	Real property	54	18	14	9	5	0	0	72	14	22
2014	Materiel management	34	33	22	0	11	0	0	67	11	18
2014	Information management	42	32	10	3	10	2	0	76	13	113
2014	Information technology	47	29	10	7	5	1	0	78	12	2511
2014	Internal audit	43	35	15	7	0	0	0	79	7	14
2014	Other services to the public	17	36	15	8	21	3	0	55	30	34
2014	None of the above	41	29	11	8	7	3	1	73	16	161

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	13	21	21	8	16	20	0	43	30	49
2018	Communications or public affairs	12	8	22	26	9	19	4	26	46	79
2018	Security	15	22	30	12	10	10	2	42	25	118
2018	Science and technology	17	21	27	3	15	15	3	46	21	33
2018	Administration and operations	19	15	20	17	9	13	6	42	32	239
2018	Human resources	20	25	17	12	8	14	2	55	25	171
2018	Financial management	9	22	26	16	10	14	4	38	31	130
2018	Procurement	15	22	21	13	12	15	3	45	29	68
2018	Real property	23	23	32	0	5	17	0	55	7	37
2018	Materiel management	10	22	46	7	7	7	0	34	16	13
2018	Information management	27	18	18	13	4	20	0	56	21	70
2018	Information technology	13	22	25	12	8	16	4	44	25	1397
2018	Internal audit	16	21	11	5	6	36	6	64	18	18
2018	Data sciences	28	15	15	27	0	15	0	51	32	12
2018	Policy	30	31	15	10	7	7	0	66	18	25
2018	Project management	19	30	23	8	4	14	2	58	14	150
2018	Other services to the public	13	25	13	13	20	16	0	45	39	15
2018	None of the above	19	13	28	8	11	18	3	41	23	86
2017	Client contact centre	14	19	22	16	9	17	4	42	31	75
2017	Communications or public affairs	15	21	22	13	14	7	7	42	33	68
2017	Security	14	27	19	11	12	15	1	49	28	135
2017	Science and technology	10	24	20	9	11	21	5	46	27	73
2017	Administration and operations	18	19	20	13	8	19	3	47	27	311
2017	Human resources	25	16	23	9	6	18	3	52	19	138
2017	Financial management	12	19	21	17	14	16	0	38	37	139
2017	Procurement	12	17	22	20	18	10	1	32	42	98
2017	Real property	4	12	15	24	4	42	0	27	47	25
2017	Materiel management	0	34	7	0	19	32	8	57	31	12
2017	Information management	7	22	30	6	9	16	9	39	20	79
2017	Information technology	12	20	20	14	11	20	3	42	32	1743
2017	Policy	9	11	21	20	6	22	11	30	38	19
2017	Project management	17	18	30	7	5	16	7	46	15	163
2017	Other services to the public	18	28	11	6	11	26	0	62	22	17
2017	None of the above	14	15	26	10	8	24	2	39	25	150
2014	Client contact centre	11	11	20	22	15	21	0	27	47	88
2014	Communications or public affairs	10	24	13	17	12	18	5	45	38	66
2014	Security	11	24	23	18	12	11	1	40	34	139
2014	Science and technology	9	20	25	14	19	11	3	33	38	118
2014	Administration and operations	14	19	17	17	13	16	4	42	37	372
2014	Human resources	8	21	22	19	14	12	3	35	39	163
2014	Financial management	10	22	21	15	19	10	2	37	39	203
2014	Procurement	10	16	19	15	14	19	6	36	39	99
2014	Real property	36	36	5	9	14	0	0	72	23	22
2014	Materiel management	12	16	39	12	5	16	0	33	20	18
2014	Information management	14	14	23	12	18	13	4	35	37	113
2014	Information technology	11	21	24	15	12	14	4	39	32	2511
2014	Internal audit	7	43	21	15	7	7	0	55	23	14
2014	Other services to the public	6	17	30	6	27	11	3	27	38	34
2014	None of the above	12	23	23	8	10	15	10	46	23	160

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	36	12	4	6	2	0	78	10	49
2018	Communications or public affairs	53	31	6	5	6	0	0	84	11	79
2018	Security	50	36	7	3	3	0	0	86	7	118
2018	Science and technology	45	31	9	9	3	3	0	78	12	32
2018	Administration and operations	55	29	7	6	2	0	0	84	9	238
2018	Human resources	54	35	5	4	2	0	0	89	6	170
2018	Financial management	47	40	7	4	2	0	0	87	6	130
2018	Procurement	45	39	10	5	2	0	0	83	7	69
2018	Real property	56	33	6	6	0	0	0	89	6	37
2018	Materiel management	35	44	14	7	0	0	0	78	7	13
2018	Information management	57	24	7	9	1	1	0	83	10	70
2018	Information technology	52	35	7	5	2	1	0	87	6	1399
2018	Internal audit	72	22	6	0	0	0	0	94	0	18
2018	Data sciences	69	31	0	0	0	0	0	100	0	12
2018	Policy	49	41	0	10	0	0	0	90	10	25
2018	Project management	51	37	7	3	2	0	0	88	5	149
2018	Other services to the public	37	31	19	13	0	0	0	68	13	15
2018	None of the above	52	32	6	6	2	1	0	85	9	86
2017	Client contact centre	50	35	5	4	4	1	0	87	8	75
2017	Communications or public affairs	48	26	3	18	5	0	0	74	23	68
2017	Security	45	37	9	3	7	0	0	82	10	135
2017	Science and technology	55	35	8	3	0	0	0	89	3	73
2017	Administration and operations	50	32	9	5	3	1	0	83	7	310
2017	Human resources	48	30	13	5	3	1	1	79	8	137
2017	Financial management	38	44	9	6	3	1	0	82	9	138
2017	Procurement	42	36	10	8	4	0	0	78	12	97
2017	Real property	39	53	8	0	0	0	0	92	0	25
2017	Materiel management	41	48	10	0	0	0	0	90	0	12
2017	Information management	53	37	4	5	1	0	0	90	6	79
2017	Information technology	45	38	8	5	2	1	0	84	8	1742
2017	Policy	37	36	16	11	0	0	0	73	11	19
2017	Project management	53	38	5	4	0	0	0	91	4	163
2017	Other services to the public	37	45	7	0	12	0	0	82	12	17
2017	None of the above	45	34	14	3	1	3	1	81	4	150
2014	Client contact centre	30	46	14	8	1	1	0	77	9	88
2014	Communications or public affairs	57	33	1	4	5	0	0	90	9	66
2014	Security	39	36	12	7	5	0	0	75	12	139
2014	Science and technology	40	46	7	5	2	0	0	86	7	118
2014	Administration and operations	41	40	6	9	3	1	0	82	12	372
2014	Human resources	40	44	9	4	3	0	0	84	8	163
2014	Financial management	35	45	10	7	3	0	0	81	10	203
2014	Procurement	53	34	6	3	3	1	0	88	6	99
2014	Real property	63	28	5	0	5	0	0	91	5	22
2014	Materiel management	33	49	12	6	0	0	0	83	6	18
2014	Information management	43	36	13	2	5	1	0	80	7	113
2014	Information technology	44	40	8	5	2	1	0	85	7	2510
2014	Internal audit	37	35	14	7	7	0	0	72	14	14
2014	Other services to the public	17	43	21	16	0	3	0	62	16	34
2014	None of the above	41	36	9	6	3	1	4	81	9	161

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	44	16	2	4	4	0	78	6	49
2018	Communications or public affairs	36	37	17	4	4	1	0	74	8	79
2018	Security	45	38	11	3	3	0	0	83	6	118
2018	Science and technology	29	44	12	3	9	3	0	76	12	33
2018	Administration and operations	46	32	13	4	4	1	0	79	8	239
2018	Human resources	48	39	5	2	5	2	0	89	7	170
2018	Financial management	34	48	12	4	2	0	0	82	6	131
2018	Procurement	43	37	10	4	4	0	1	81	8	69
2018	Real property	39	50	6	3	0	3	0	91	3	37
2018	Materiel management	42	36	15	7	0	0	0	78	7	13
2018	Information management	53	26	8	9	1	3	0	81	11	70
2018	Information technology	42	40	11	3	2	2	0	83	6	1401
2018	Internal audit	43	46	0	11	0	0	0	89	11	18
2018	Data sciences	52	40	9	0	0	0	0	91	0	12
2018	Policy	50	32	10	7	0	0	0	83	7	25
2018	Project management	49	35	11	3	1	1	0	85	4	150
2018	Other services to the public	31	62	7	0	0	0	0	93	0	15
2018	None of the above	47	26	14	6	3	3	1	76	9	87

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	24	25	6	10	2	0	58	16	49
2018	Communications or public affairs	37	33	15	8	8	0	0	69	16	80
2018	Security	33	35	15	10	6	0	1	69	16	117
2018	Science and technology	44	33	18	3	3	0	0	76	6	33
2018	Administration and operations	47	26	13	7	6	1	1	75	13	238
2018	Human resources	41	34	10	10	4	0	0	76	15	172
2018	Financial management	38	38	12	7	5	0	0	76	12	129
2018	Procurement	39	33	13	1	14	0	0	72	15	69
2018	Real property	31	44	14	8	3	0	0	75	11	37
2018	Materiel management	56	29	7	0	7	0	0	85	7	13
2018	Information management	53	26	7	6	7	0	1	80	13	70
2018	Information technology	37	34	15	8	5	1	1	71	13	1398
2018	Internal audit	49	41	0	10	0	0	0	90	10	18
2018	Data sciences	58	31	11	0	0	0	0	89	0	12
2018	Policy	34	31	21	7	7	0	0	65	14	25
2018	Project management	54	33	5	4	4	1	0	87	8	149
2018	Other services to the public	52	13	19	5	12	0	0	65	16	15
2018	None of the above	41	25	23	4	8	0	0	66	11	87
2017	Client contact centre	33	45	8	11	4	0	0	78	15	75
2017	Communications or public affairs	49	24	5	10	11	0	0	73	21	67
2017	Security	41	33	13	7	5	1	0	74	13	135
2017	Science and technology	34	40	12	7	5	0	1	76	12	73
2017	Administration and operations	44	32	13	5	5	0	0	76	11	309
2017	Human resources	42	37	11	4	1	1	3	82	6	137
2017	Financial management	34	37	17	5	6	0	1	71	11	139
2017	Procurement	44	35	6	5	9	0	1	80	14	98
2017	Real property	39	20	10	12	8	8	3	66	22	25
2017	Materiel management	48	25	8	8	10	0	0	73	19	12
2017	Information management	44	30	11	9	4	0	3	75	13	80
2017	Information technology	37	32	14	10	6	1	1	70	16	1748
2017	Policy	42	27	16	5	5	5	0	72	11	19
2017	Project management	50	28	11	6	4	2	0	79	10	163
2017	Other services to the public	33	57	0	0	11	0	0	89	11	18
2017	None of the above	32	36	14	9	5	2	2	71	15	150
2014	Client contact centre	25	41	20	7	6	0	1	67	12	88
2014	Communications or public affairs	54	27	7	7	5	0	0	81	12	66
2014	Security	40	28	9	12	11	1	0	68	23	139
2014	Science and technology	30	32	16	11	10	0	1	63	21	118
2014	Administration and operations	41	33	12	8	6	1	1	74	14	372
2014	Human resources	37	39	9	10	5	0	1	76	15	163
2014	Financial management	34	37	13	9	6	0	0	72	16	203
2014	Procurement	40	28	16	7	7	2	0	69	14	99
2014	Real property	40	32	4	9	9	0	5	76	19	22
2014	Materiel management	34	35	5	17	5	4	0	72	23	18
2014	Information management	38	29	15	5	12	0	0	67	18	113
2014	Information technology	34	34	16	9	5	1	0	69	15	2511
2014	Internal audit	37	43	13	0	7	0	0	80	7	14
2014	Other services to the public	19	41	19	15	6	0	0	60	21	34
2014	None of the above	37	31	13	10	6	1	1	71	16	161

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	32	13	8	6	7	0	72	14	49
2018	Communications or public affairs	42	31	10	6	6	5	0	76	13	80
2018	Security	44	26	21	4	3	1	0	71	8	117
2018	Science and technology	38	27	27	0	3	6	0	69	3	33
2018	Administration and operations	52	24	9	7	7	1	0	77	14	240
2018	Human resources	44	37	5	9	5	0	0	81	14	171
2018	Financial management	43	31	14	4	5	1	1	76	10	129
2018	Procurement	51	22	9	4	12	3	0	75	16	70
2018	Real property	55	23	14	8	0	0	0	78	8	37
2018	Materiel management	42	36	15	0	7	0	0	78	7	13
2018	Information management	60	20	8	4	6	1	1	82	10	71
2018	Information technology	47	28	13	6	3	2	1	77	9	1391
2018	Internal audit	73	16	11	0	0	0	0	89	0	18
2018	Data sciences	72	17	11	0	0	0	0	89	0	12
2018	Policy	46	14	24	7	7	3	0	62	14	25
2018	Project management	57	26	6	3	4	3	1	87	7	149
2018	Other services to the public	52	17	20	11	0	0	0	69	11	15
2018	None of the above	42	32	11	5	5	5	0	78	11	87
2017	Client contact centre	42	34	13	4	4	3	0	78	8	75
2017	Communications or public affairs	56	21	4	6	9	4	0	80	16	68
2017	Security	52	27	9	4	6	1	0	81	10	135
2017	Science and technology	45	36	11	4	3	0	1	83	7	73
2017	Administration and operations	44	33	10	6	4	3	1	80	10	311
2017	Human resources	48	33	10	4	2	2	1	83	6	139
2017	Financial management	40	38	11	6	4	0	0	78	11	139
2017	Procurement	49	32	5	6	7	1	0	82	13	98
2017	Real property	49	28	11	8	0	4	0	80	8	25
2017	Materiel management	49	24	0	8	10	8	0	80	20	12
2017	Information management	44	35	11	4	4	1	2	81	8	80
2017	Information technology	45	29	12	6	4	2	1	77	11	1747
2017	Policy	47	22	11	10	11	0	0	69	20	19
2017	Project management	57	23	10	6	1	2	0	83	7	162
2017	Other services to the public	38	46	5	5	5	0	0	84	11	18
2017	None of the above	41	32	14	4	3	4	2	77	7	150
2014	Client contact centre	31	37	20	5	3	1	2	71	8	88
2014	Communications or public affairs	58	21	7	3	9	1	0	80	12	66
2014	Security	42	29	13	7	6	1	1	73	13	139
2014	Science and technology	30	35	16	7	11	2	0	66	18	118
2014	Administration and operations	49	25	12	7	5	2	1	76	12	372
2014	Human resources	39	35	12	4	6	4	0	77	11	163
2014	Financial management	38	32	14	7	6	1	1	72	14	203
2014	Procurement	50	28	9	6	6	2	0	79	12	99
2014	Real property	54	32	5	5	4	0	0	86	9	22
2014	Materiel management	40	23	22	6	5	4	0	66	12	18
2014	Information management	46	30	10	4	10	1	1	77	14	113
2014	Information technology	41	32	14	6	4	3	1	75	11	2511
2014	Internal audit	51	35	7	0	7	0	0	86	7	14
2014	Other services to the public	16	45	18	8	9	3	0	63	18	34
2014	None of the above	40	26	16	8	5	4	2	69	14	161

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	43	8	12	8	2	0	72	20	49
2018	Communications or public affairs	43	27	14	12	4	0	0	70	16	79
2018	Security	41	33	13	9	3	1	0	74	12	117
2018	Science and technology	38	30	30	0	3	0	0	67	3	33
2018	Administration and operations	50	24	9	8	7	1	1	75	15	240
2018	Human resources	45	36	11	4	5	0	0	80	9	171
2018	Financial management	38	34	11	13	4	0	0	72	17	127
2018	Procurement	42	33	6	5	13	0	1	75	18	70
2018	Real property	60	24	11	6	0	0	0	84	6	37
2018	Materiel management	49	36	7	0	7	0	0	85	7	13
2018	Information management	49	32	6	10	4	0	0	81	14	71
2018	Information technology	42	33	12	8	5	1	0	75	13	1393
2018	Internal audit	67	16	11	6	0	0	0	84	6	18
2018	Data sciences	66	23	11	0	0	0	0	89	0	12
2018	Policy	42	18	15	13	8	3	0	63	22	25
2018	Project management	58	26	6	4	4	1	0	85	8	149
2018	Other services to the public	45	30	13	6	5	0	0	75	11	15
2018	None of the above	38	33	12	8	8	2	0	72	16	87
2017	Client contact centre	39	37	9	9	5	0	0	76	14	75
2017	Communications or public affairs	52	30	3	4	7	1	2	85	12	68
2017	Security	49	25	12	6	8	0	0	74	14	135
2017	Science and technology	39	38	12	7	4	0	0	77	11	73
2017	Administration and operations	43	34	10	6	5	2	1	78	11	311
2017	Human resources	51	29	11	5	2	0	1	81	7	139
2017	Financial management	32	35	15	8	8	1	0	68	17	139
2017	Procurement	42	32	12	6	7	0	1	75	13	98
2017	Real property	45	39	12	4	0	0	0	84	4	25
2017	Materiel management	49	32	8	0	10	0	0	81	10	12
2017	Information management	46	25	10	15	3	0	2	72	18	80
2017	Information technology	41	33	11	8	6	1	1	75	14	1748
2017	Policy	49	41	5	0	5	0	0	89	5	19
2017	Project management	51	29	13	3	3	1	1	81	6	163
2017	Other services to the public	54	35	0	5	5	0	0	89	11	18
2017	None of the above	39	38	13	5	3	2	1	79	7	150
2014	Client contact centre	25	46	16	6	5	1	1	73	11	88
2014	Communications or public affairs	56	26	5	1	12	0	0	82	13	66
2014	Security	37	34	10	8	9	2	0	73	17	139
2014	Science and technology	34	33	12	7	13	0	0	67	20	118
2014	Administration and operations	45	31	8	9	6	1	1	77	15	372
2014	Human resources	36	35	12	10	6	1	0	71	17	163
2014	Financial management	36	40	10	8	6	0	0	77	13	202
2014	Procurement	37	39	8	8	6	1	1	78	14	99
2014	Real property	49	37	9	0	4	0	0	86	4	22
2014	Materiel management	28	23	39	0	5	4	0	54	6	18
2014	Information management	45	31	11	3	11	0	0	76	13	113
2014	Information technology	37	35	12	9	6	1	0	73	15	2510
2014	Internal audit	44	35	7	7	7	0	0	79	14	14
2014	Other services to the public	22	43	9	20	6	0	0	65	26	34
2014	None of the above	38	30	14	9	7	2	1	69	16	161

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	44	6	0	8	5	0	86	8	49
2018	Communications or public affairs	56	27	5	6	5	1	0	84	11	80
2018	Security	53	23	14	5	5	0	0	76	10	113
2018	Science and technology	47	27	27	0	0	0	0	73	0	33
2018	Administration and operations	62	18	7	6	7	0	0	80	13	240
2018	Human resources	56	27	7	5	4	1	0	84	9	171
2018	Financial management	53	25	13	4	4	0	1	79	8	128
2018	Procurement	57	22	10	5	6	0	0	79	11	70
2018	Real property	63	18	11	8	0	0	0	81	8	37
2018	Materiel management	57	36	0	0	7	0	0	93	7	13
2018	Information management	60	23	7	3	6	3	0	85	8	71
2018	Information technology	54	27	10	3	4	2	0	83	7	1399
2018	Internal audit	71	24	5	0	0	0	0	95	0	18
2018	Data sciences	66	23	11	0	0	0	0	89	0	12
2018	Policy	49	26	10	7	4	3	0	78	11	25
2018	Project management	68	20	5	2	5	1	0	88	7	145
2018	Other services to the public	66	7	21	0	7	0	0	72	7	14
2018	None of the above	49	32	10	4	4	1	0	82	8	86
2017	Client contact centre	53	26	16	4	1	0	0	79	5	75
2017	Communications or public affairs	66	17	1	6	9	1	0	84	15	68
2017	Security	61	16	12	4	5	1	0	79	9	135
2017	Science and technology	58	26	8	5	3	0	0	84	8	73
2017	Administration and operations	58	20	11	5	4	1	0	79	10	309
2017	Human resources	62	23	10	2	2	1	1	86	4	137
2017	Financial management	52	25	14	5	3	2	0	78	8	139
2017	Procurement	57	19	11	5	6	1	0	78	11	98
2017	Real property	65	20	11	4	0	0	0	85	4	25
2017	Materiel management	65	17	0	0	19	0	0	81	19	12
2017	Information management	62	18	10	3	4	1	2	83	6	80
2017	Information technology	54	25	12	4	3	2	0	81	7	1748
2017	Policy	47	27	21	0	5	0	0	74	5	19
2017	Project management	65	22	8	2	1	1	0	88	4	163
2017	Other services to the public	60	35	5	0	0	0	0	95	0	18
2017	None of the above	59	21	13	2	3	2	1	81	5	150

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	34	15	2	10	2	0	72	13	49
2018	Communications or public affairs	47	27	12	6	8	0	1	75	14	80
2018	Security	48	27	10	10	5	0	0	75	15	117
2018	Science and technology	44	21	33	0	3	0	0	64	3	33
2018	Administration and operations	55	19	12	6	7	0	0	75	13	239
2018	Human resources	51	27	9	9	5	0	0	77	14	172
2018	Financial management	44	26	14	9	6	1	0	70	15	129
2018	Procurement	55	20	8	4	13	0	0	75	17	70
2018	Real property	52	24	14	11	0	0	0	75	11	37
2018	Materiel management	49	36	0	7	7	0	0	85	15	13
2018	Information management	59	20	11	4	6	0	0	79	10	71
2018	Information technology	48	27	13	7	5	0	0	75	11	1397
2018	Internal audit	54	35	11	0	0	0	0	89	0	18
2018	Data sciences	58	31	11	0	0	0	0	89	0	12
2018	Policy	38	27	14	11	10	0	0	65	21	25
2018	Project management	63	24	5	3	4	1	0	88	7	149
2018	Other services to the public	51	18	0	13	18	0	0	69	31	15
2018	None of the above	48	27	9	8	8	0	0	76	16	87
2017	Client contact centre	49	29	13	7	3	0	0	78	9	75
2017	Communications or public affairs	57	21	4	6	10	1	0	79	17	68
2017	Security	55	21	13	4	5	1	0	77	10	135
2017	Science and technology	54	28	9	4	5	0	0	81	9	73
2017	Administration and operations	55	26	9	5	4	1	0	81	9	310
2017	Human resources	61	24	8	3	4	0	1	85	7	138
2017	Financial management	47	28	10	6	7	1	0	76	13	139
2017	Procurement	55	24	8	6	6	0	0	80	12	98
2017	Real property	53	28	15	0	4	0	0	81	4	25
2017	Materiel management	33	41	0	0	26	0	0	74	26	12
2017	Information management	56	25	7	8	3	0	2	82	10	80
2017	Information technology	50	27	12	7	4	0	0	77	11	1747
2017	Policy	42	21	26	5	5	0	0	64	11	19
2017	Project management	63	20	11	3	2	1	0	84	5	162
2017	Other services to the public	54	35	0	11	0	0	0	89	11	18
2017	None of the above	52	27	12	5	2	1	1	80	7	148
2014	Client contact centre	38	36	14	8	3	0	1	74	11	88
2014	Communications or public affairs	61	20	6	6	8	0	0	81	14	66
2014	Security	50	23	5	15	7	1	0	73	22	139
2014	Science and technology	41	29	12	7	10	1	0	71	17	118
2014	Administration and operations	52	26	10	8	5	1	0	78	12	372
2014	Human resources	51	23	13	5	8	0	0	74	13	163
2014	Financial management	44	33	9	6	7	0	0	77	13	202
2014	Procurement	56	24	7	8	5	1	0	80	13	99
2014	Real property	50	37	9	5	0	0	0	86	5	22
2014	Materiel management	34	45	11	5	5	0	0	79	10	18
2014	Information management	55	24	10	3	8	0	0	80	11	113
2014	Information technology	46	30	11	7	5	1	0	76	12	2509
2014	Internal audit	44	42	7	0	7	0	0	86	7	14
2014	Other services to the public	22	54	15	0	9	0	0	76	9	34
2014	None of the above	44	28	15	6	4	2	1	74	10	161

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	17	22	25	7	18	5	5	44	28	18
2018	Security	42	21	20	7	2	2	5	68	11	41
2018	Science and technology	20	50	30	0	0	0	0	70	0	10
2018	Administration and operations	31	33	11	7	9	2	6	70	18	55
2018	Human resources	18	31	21	2	10	8	10	60	14	45
2018	Financial management	16	30	20	8	6	8	12	58	17	50
2018	Procurement	22	19	11	13	13	5	18	53	33	17
2018	Real property	30	30	9	10	0	10	10	76	12	10
2018	Information management	39	9	13	8	9	4	18	62	22	23
2018	Information technology	24	33	18	9	5	4	6	64	16	389
2018	Project management	37	25	19	8	6	2	4	66	14	53
2018	None of the above	22	37	12	6	0	6	17	77	8	18
2017	Client contact centre	33	30	23	13	0	0	0	63	13	13
2017	Communications or public affairs	30	33	22	4	5	0	5	67	10	23
2017	Security	25	25	28	4	2	4	12	59	7	48
2017	Science and technology	11	47	6	12	6	0	18	71	22	17
2017	Administration and operations	26	29	19	11	1	4	10	63	15	79
2017	Human resources	26	44	10	5	0	11	5	83	6	35
2017	Financial management	18	27	16	18	7	7	7	52	29	56
2017	Procurement	18	37	22	8	4	4	7	62	13	27
2017	Information management	24	44	20	4	8	0	0	68	12	25
2017	Information technology	22	33	19	7	5	5	7	63	14	493
2017	Project management	25	23	24	8	2	6	13	59	12	64
2017	None of the above	19	40	16	10	0	3	12	70	11	32
2014	Client contact centre	9	28	35	18	9	0	0	37	28	11
2014	Communications or public affairs	18	29	14	23	5	5	5	52	32	21
2014	Security	18	27	29	4	13	2	7	49	19	45
2014	Science and technology	11	32	25	14	14	4	0	44	30	28
2014	Administration and operations	29	35	15	10	7	1	3	66	17	73
2014	Human resources	21	39	14	12	10	0	5	63	23	42
2014	Financial management	20	28	20	10	5	7	10	58	19	68
2014	Procurement	23	34	16	10	3	7	7	66	15	30
2014	Information management	37	32	10	12	10	0	0	68	22	32
2014	Information technology	22	32	20	9	7	4	6	60	18	737
2014	None of the above	16	23	21	14	2	7	17	51	22	43

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	21	26	6	10	20	0	48	20	49
2018	Communications or public affairs	23	24	20	15	9	7	2	52	26	80
2018	Security	28	29	21	10	5	7	0	61	17	118
2018	Science and technology	18	33	29	6	3	12	0	57	10	33
2018	Administration and operations	34	27	23	6	4	5	0	64	11	240
2018	Human resources	23	29	16	11	12	9	0	58	25	172
2018	Financial management	25	26	26	9	1	13	0	58	11	131
2018	Procurement	35	25	18	10	6	7	0	64	17	69
2018	Real property	34	23	18	8	11	6	0	61	20	37
2018	Materiel management	10	22	32	14	0	22	0	41	18	13
2018	Information management	37	21	23	6	3	9	0	64	10	71
2018	Information technology	24	28	22	8	6	12	0	59	16	1403
2018	Internal audit	39	28	6	6	6	16	0	80	14	18
2018	Data sciences	37	26	17	6	9	6	0	67	16	12
2018	Policy	25	33	22	7	0	14	0	67	8	25
2018	Project management	28	35	15	8	6	8	0	69	15	149
2018	Other services to the public	30	38	13	13	0	6	0	73	14	15
2018	None of the above	20	31	27	5	7	10	0	56	13	87
2017	Client contact centre	28	29	20	5	4	15	0	66	10	75
2017	Communications or public affairs	29	33	8	9	10	11	0	70	22	68
2017	Security	21	26	21	9	10	13	1	54	22	135
2017	Science and technology	12	33	23	5	10	13	4	54	19	73
2017	Administration and operations	31	31	18	10	4	7	0	67	15	311
2017	Human resources	24	37	15	9	4	10	1	69	15	139
2017	Financial management	26	27	20	13	6	8	0	58	20	139
2017	Procurement	28	34	15	9	7	6	0	66	18	98
2017	Real property	33	32	7	4	4	20	0	81	10	25
2017	Materiel management	0	40	8	17	8	26	0	55	34	12
2017	Information management	30	20	22	11	10	8	0	54	23	80
2017	Information technology	17	25	23	10	8	16	0	51	21	1748
2017	Policy	21	43	20	0	5	11	0	71	6	19
2017	Project management	34	25	17	8	3	11	1	67	13	163
2017	Other services to the public	22	40	11	5	16	7	0	66	23	18
2017	None of the above	21	23	25	11	6	13	0	51	21	150
2014	Client contact centre	14	27	26	15	7	10	0	46	25	88
2014	Communications or public affairs	22	25	21	12	7	14	0	54	22	66
2014	Security	23	28	23	8	9	9	0	55	19	139
2014	Science and technology	9	31	25	12	12	10	0	46	27	118
2014	Administration and operations	29	31	15	7	5	12	1	69	15	372
2014	Human resources	14	30	25	13	11	7	0	48	25	163
2014	Financial management	17	39	23	7	6	7	0	61	14	203
2014	Procurement	22	37	19	12	4	6	0	63	17	99
2014	Real property	31	37	18	5	9	0	0	68	14	22
2014	Materiel management	17	35	21	0	6	22	0	66	7	18
2014	Information management	26	28	23	5	11	6	0	58	18	113
2014	Information technology	18	29	22	9	8	14	0	55	19	2510
2014	Internal audit	22	43	28	0	7	0	0	65	7	14
2014	Other services to the public	17	36	18	8	9	11	0	60	20	34
2014	None of the above	21	24	27	10	7	11	1	50	19	161

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	20	25	14	16	13	0	36	35	49
2018	Communications or public affairs	17	24	17	19	21	2	0	41	41	80
2018	Security	20	29	18	21	10	1	0	50	31	118
2018	Science and technology	12	21	41	9	15	3	0	34	24	33
2018	Administration and operations	30	29	20	10	9	3	0	60	20	239
2018	Human resources	21	30	16	11	17	6	1	54	29	170
2018	Financial management	22	27	26	17	4	4	0	51	21	131
2018	Procurement	35	19	17	15	9	4	0	57	26	68
2018	Real property	28	26	19	14	12	0	0	54	26	37
2018	Materiel management	7	32	32	29	0	0	0	39	29	13
2018	Information management	32	21	25	7	8	7	0	56	17	70
2018	Information technology	19	27	22	16	13	3	0	47	30	1402
2018	Internal audit	39	27	11	11	6	6	0	71	18	18
2018	Data sciences	31	38	23	0	9	0	0	68	9	12
2018	Policy	30	34	18	7	2	9	0	70	10	25
2018	Project management	18	36	19	12	11	5	0	56	24	148
2018	Other services to the public	30	26	19	25	0	0	0	57	25	15
2018	None of the above	18	29	20	16	14	3	0	48	31	87
2017	Client contact centre	24	28	24	12	6	7	0	55	20	75
2017	Communications or public affairs	30	33	7	16	10	4	0	65	27	68
2017	Security	18	27	18	19	14	3	1	47	35	135
2017	Science and technology	10	26	23	16	20	3	3	38	38	73
2017	Administration and operations	28	29	18	14	7	3	0	59	22	311
2017	Human resources	23	38	18	10	6	4	1	65	16	138
2017	Financial management	19	29	27	20	5	1	0	48	25	139
2017	Procurement	25	36	13	13	9	3	0	63	23	98
2017	Real property	18	28	23	20	12	0	0	45	32	25
2017	Materiel management	8	32	27	0	25	8	0	44	27	12
2017	Information management	20	20	22	21	17	0	0	40	38	80
2017	Information technology	13	22	23	20	19	3	0	36	40	1749
2017	Policy	10	49	36	5	0	0	0	58	5	19
2017	Project management	25	26	21	16	12	1	0	51	28	163
2017	Other services to the public	24	53	0	0	22	0	0	78	22	18
2017	None of the above	16	27	22	16	16	4	0	45	33	150
2014	Client contact centre	11	22	39	14	9	4	0	35	25	88
2014	Communications or public affairs	21	29	10	29	9	2	0	51	39	65
2014	Security	11	30	17	16	22	3	0	43	39	139
2014	Science and technology	9	21	25	18	22	4	0	32	41	118
2014	Administration and operations	24	33	15	14	10	4	0	59	25	372
2014	Human resources	12	29	23	24	11	2	0	41	36	163
2014	Financial management	17	33	24	15	8	4	0	52	23	203
2014	Procurement	18	26	23	17	13	3	0	45	31	99
2014	Real property	27	41	18	5	9	0	0	68	14	22
2014	Materiel management	17	23	28	22	10	0	0	40	32	18
2014	Information management	18	22	26	19	15	2	0	40	34	113
2014	Information technology	11	23	22	21	19	4	0	35	41	2511
2014	Internal audit	22	29	35	7	7	0	0	51	14	14
2014	Other services to the public	15	37	22	3	14	9	0	57	19	34
2014	None of the above	14	24	24	21	13	3	1	40	35	161

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	10	33	16	16	16	0	22	39	48
2018	Communications or public affairs	9	19	18	19	30	5	0	30	51	80
2018	Security	10	24	27	24	10	4	0	36	36	118
2018	Science and technology	3	30	50	0	15	3	0	34	15	33
2018	Administration and operations	22	29	21	16	9	3	0	52	26	240
2018	Human resources	12	27	21	17	15	7	0	43	35	172
2018	Financial management	9	23	29	18	13	7	0	34	34	130
2018	Procurement	25	20	25	12	10	8	0	49	24	69
2018	Real property	20	21	34	14	10	0	0	42	24	36
2018	Materiel management	0	17	39	15	14	15	0	20	34	13
2018	Information management	18	22	27	12	6	15	0	46	21	71
2018	Information technology	12	24	24	19	15	6	0	38	36	1402
2018	Internal audit	24	33	16	11	11	6	0	60	23	18
2018	Data sciences	24	27	32	8	9	0	0	52	17	12
2018	Policy	23	32	24	10	2	9	0	60	14	25
2018	Project management	14	26	21	18	15	5	0	43	35	148
2018	Other services to the public	32	21	33	7	7	0	0	53	14	14
2018	None of the above	16	26	21	13	18	5	0	44	33	86
2017	Client contact centre	20	17	30	13	7	13	0	43	23	75
2017	Communications or public affairs	10	29	14	25	13	8	0	43	42	68
2017	Security	10	27	21	16	17	7	1	41	36	135
2017	Science and technology	8	20	27	16	20	8	3	31	39	73
2017	Administration and operations	22	28	19	15	11	5	0	52	28	309
2017	Human resources	13	39	22	14	5	7	1	56	20	139
2017	Financial management	13	25	27	26	4	5	0	40	31	139
2017	Procurement	20	29	21	13	11	5	0	52	26	97
2017	Real property	11	12	24	27	12	14	0	27	45	25
2017	Materiel management	0	25	17	8	24	26	0	34	44	12
2017	Information management	16	16	23	24	21	0	0	32	45	80
2017	Information technology	9	20	23	20	22	7	0	30	45	1743
2017	Policy	10	31	37	17	5	0	0	41	22	19
2017	Project management	18	21	24	15	17	5	0	42	34	163
2017	Other services to the public	26	34	11	0	23	6	0	64	25	17
2017	None of the above	12	20	20	17	20	11	0	36	42	150
2014	Client contact centre	10	22	34	18	12	5	0	34	31	88
2014	Communications or public affairs	11	22	16	26	21	3	0	35	49	66
2014	Security	6	21	22	21	24	6	0	29	47	139
2014	Science and technology	4	21	26	19	25	5	0	26	46	118
2014	Administration and operations	18	25	19	18	13	7	0	46	34	371
2014	Human resources	7	24	25	23	14	7	0	34	39	163
2014	Financial management	11	24	28	21	9	9	0	37	32	203
2014	Procurement	12	24	22	20	16	6	0	38	38	99
2014	Real property	22	41	19	9	9	0	0	63	18	22
2014	Materiel management	11	23	16	16	16	17	0	41	39	18
2014	Information management	11	26	24	15	18	6	0	40	35	113
2014	Information technology	7	18	23	24	23	6	0	26	50	2508
2014	Internal audit	22	21	43	7	7	0	0	43	14	14
2014	Other services to the public	8	24	30	6	17	15	0	37	27	34
2014	None of the above	8	19	24	25	16	7	1	29	44	160

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	18	25	16	17	16	0	31	39	48
2018	Communications or public affairs	10	23	18	19	26	3	0	35	46	80
2018	Security	12	28	23	23	13	0	0	40	36	118
2018	Science and technology	12	24	44	6	12	3	0	37	18	33
2018	Administration and operations	21	30	20	15	12	2	0	52	27	239
2018	Human resources	16	26	19	20	16	4	0	43	37	172
2018	Financial management	9	24	23	25	15	3	0	35	41	131
2018	Procurement	23	26	19	8	20	4	0	51	29	69
2018	Real property	23	26	17	22	12	0	0	49	35	37
2018	Materiel management	7	15	42	7	21	7	0	23	31	13
2018	Information management	20	30	24	11	7	9	0	54	19	71
2018	Information technology	13	28	21	20	16	3	0	42	36	1402
2018	Internal audit	21	34	12	11	11	11	0	62	25	18
2018	Data sciences	16	23	32	20	9	0	0	39	29	12
2018	Policy	22	30	8	23	9	9	0	57	35	25
2018	Project management	12	31	18	21	12	6	0	46	35	149
2018	Other services to the public	30	20	13	13	24	0	0	50	37	15
2018	None of the above	21	22	17	16	21	3	0	44	38	86
2017	Client contact centre	24	26	19	20	5	7	0	53	27	75
2017	Communications or public affairs	14	22	26	18	17	3	0	37	36	67
2017	Security	14	27	18	18	19	4	1	43	38	135
2017	Science and technology	7	20	34	16	18	4	1	28	36	73
2017	Administration and operations	21	26	16	19	14	4	0	49	34	311
2017	Human resources	18	33	23	14	8	3	1	54	22	139
2017	Financial management	13	29	24	21	12	1	0	43	33	139
2017	Procurement	20	29	16	17	15	3	0	50	33	98
2017	Real property	4	42	11	28	12	4	0	47	41	25
2017	Materiel management	8	41	8	10	32	0	0	49	43	12
2017	Information management	19	20	18	20	17	7	0	41	40	80
2017	Information technology	10	25	19	22	20	4	0	37	44	1747
2017	Policy	6	53	16	15	11	0	0	58	25	19
2017	Project management	18	24	17	21	17	3	1	43	39	163
2017	Other services to the public	26	34	22	0	18	0	0	60	18	17
2017	None of the above	12	22	22	18	18	8	0	37	39	150
2014	Client contact centre	12	25	25	20	14	3	1	39	35	88
2014	Communications or public affairs	9	25	11	27	24	3	1	36	53	66
2014	Security	7	22	21	22	24	4	0	30	48	139
2014	Science and technology	3	24	24	27	19	3	0	28	47	118
2014	Administration and operations	19	23	16	24	14	3	0	44	40	371
2014	Human resources	7	24	21	26	20	2	0	31	47	163
2014	Financial management	10	31	20	20	16	3	0	42	37	203
2014	Procurement	15	21	14	25	22	2	0	37	48	99
2014	Real property	27	37	5	5	23	4	0	67	28	22
2014	Materiel management	11	28	34	5	22	0	0	39	27	18
2014	Information management	13	28	22	16	19	3	0	42	36	112
2014	Information technology	8	23	20	23	23	4	0	32	47	2509
2014	Internal audit	22	15	42	0	21	0	0	36	21	14
2014	Other services to the public	11	37	17	3	23	9	0	53	29	34
2014	None of the above	11	22	17	23	22	3	2	35	47	161

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	26	32	8	9	5	0	47	19	46
2018	Communications or public affairs	17	40	17	11	15	0	0	57	26	79
2018	Security	18	50	21	8	4	0	0	67	12	118
2018	Science and technology	15	38	18	15	6	9	0	58	23	33
2018	Administration and operations	23	42	23	8	3	0	0	65	11	239
2018	Human resources	27	47	13	10	3	1	0	75	13	171
2018	Financial management	17	43	20	15	4	1	0	60	19	131
2018	Procurement	26	39	21	7	5	1	0	66	13	70
2018	Real property	14	43	21	19	3	0	0	57	22	38
2018	Materiel management	0	46	25	22	0	7	0	50	24	13
2018	Information management	27	36	21	10	6	0	1	63	16	70
2018	Information technology	17	37	24	14	8	1	0	54	22	1403
2018	Internal audit	43	24	17	11	0	6	0	71	12	18
2018	Data sciences	22	30	32	8	9	0	0	52	17	12
2018	Policy	30	41	11	9	0	9	0	78	10	25
2018	Project management	16	47	22	8	4	3	0	65	13	149
2018	Other services to the public	13	36	32	13	6	0	0	49	19	15
2018	None of the above	22	38	20	16	4	0	0	59	21	88
2017	Client contact centre	28	39	21	7	3	3	0	69	9	75
2017	Communications or public affairs	17	46	19	9	8	1	0	64	17	68
2017	Security	18	36	19	14	10	3	0	56	25	135
2017	Science and technology	11	40	24	12	11	1	1	52	23	73
2017	Administration and operations	24	39	16	14	5	2	0	64	20	311
2017	Human resources	26	46	17	6	1	3	1	75	7	138
2017	Financial management	19	44	21	10	6	1	0	63	16	139
2017	Procurement	22	46	16	9	7	0	0	67	16	98
2017	Real property	15	50	19	8	8	0	0	65	16	25
2017	Materiel management	0	41	42	8	8	0	0	41	17	12
2017	Information management	23	34	21	9	13	0	0	57	22	79
2017	Information technology	14	34	23	16	12	1	0	49	28	1748
2017	Policy	32	26	37	0	5	0	0	57	5	19
2017	Project management	30	32	19	12	5	1	1	64	17	162
2017	Other services to the public	25	38	16	10	12	0	0	62	22	18
2017	None of the above	17	29	34	11	8	1	1	46	19	150
2014	Client contact centre	17	37	25	14	5	1	1	55	19	88
2014	Communications or public affairs	34	36	10	14	6	0	0	70	20	66
2014	Security	19	32	18	15	15	1	0	51	30	139
2014	Science and technology	7	36	22	21	13	1	0	44	34	118
2014	Administration and operations	31	37	14	11	7	1	0	68	18	372
2014	Human resources	12	47	21	13	7	0	0	59	20	163
2014	Financial management	23	42	18	8	7	1	0	66	15	203
2014	Procurement	23	39	16	6	10	6	0	66	17	99
2014	Real property	40	51	0	9	0	0	0	91	9	22
2014	Materiel management	17	33	28	6	6	10	0	56	13	18
2014	Information management	27	39	14	10	10	0	0	66	20	113
2014	Information technology	16	36	21	14	11	2	0	53	25	2510
2014	Internal audit	36	36	15	13	0	0	0	72	13	14
2014	Other services to the public	27	41	24	0	3	6	0	72	3	34
2014	None of the above	19	29	26	17	7	2	1	49	24	161

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	31	20	8	4	13	4	60	15	47
2018	Communications or public affairs	31	36	14	8	6	5	0	71	14	79
2018	Security	25	36	17	13	5	3	1	64	19	118
2018	Science and technology	29	30	21	3	9	9	0	64	13	33
2018	Administration and operations	36	37	13	7	4	1	1	75	12	236
2018	Human resources	44	34	8	7	3	3	1	82	10	171
2018	Financial management	22	34	20	16	2	4	2	60	19	131
2018	Procurement	38	30	11	6	10	2	3	71	17	70
2018	Real property	36	29	19	8	8	0	0	65	16	38
2018	Materiel management	14	39	24	0	7	15	0	63	9	13
2018	Information management	41	34	11	6	3	4	1	79	9	71
2018	Information technology	26	39	17	9	4	4	1	68	14	1405
2018	Internal audit	27	32	0	17	19	6	0	63	37	18
2018	Data sciences	15	44	11	9	0	22	0	75	11	12
2018	Policy	38	39	8	3	0	11	0	87	4	25
2018	Project management	36	38	13	6	3	4	0	77	9	148
2018	Other services to the public	26	32	13	5	11	6	6	67	18	15
2018	None of the above	31	32	18	5	6	7	1	68	12	88
2017	Client contact centre	29	38	11	14	6	3	0	69	20	75
2017	Communications or public affairs	40	35	3	8	12	2	0	77	20	68
2017	Security	28	39	13	10	4	5	0	71	15	134
2017	Science and technology	12	42	19	8	11	5	3	59	21	73
2017	Administration and operations	36	33	12	9	5	3	1	73	15	311
2017	Human resources	40	39	10	1	5	2	3	83	7	138
2017	Financial management	26	39	18	11	4	1	2	67	15	139
2017	Procurement	29	36	20	4	6	4	1	69	11	98
2017	Real property	19	43	4	19	8	6	0	67	29	25
2017	Materiel management	24	33	17	16	10	0	0	57	26	12
2017	Information management	35	32	11	11	7	3	0	69	19	80
2017	Information technology	27	36	15	10	6	5	1	67	17	1746
2017	Policy	42	31	21	0	0	0	6	78	0	19
2017	Project management	40	26	14	10	3	5	1	71	14	162
2017	Other services to the public	51	33	5	5	5	0	0	84	11	18
2017	None of the above	26	33	20	8	5	4	3	64	14	150
2014	Client contact centre	24	38	14	12	6	5	1	66	19	88
2014	Communications or public affairs	36	35	5	12	11	1	0	72	23	66
2014	Security	23	31	18	15	7	4	1	58	23	138
2014	Science and technology	22	36	15	16	8	2	1	60	24	117
2014	Administration and operations	30	34	11	13	4	5	2	69	19	372
2014	Human resources	29	40	10	8	7	4	1	73	16	163
2014	Financial management	20	34	12	21	8	3	2	56	30	203
2014	Procurement	38	37	8	8	5	4	0	78	13	99
2014	Real property	27	49	9	10	5	0	0	77	14	22
2014	Materiel management	17	49	16	0	6	12	0	76	7	18
2014	Information management	26	38	14	4	14	3	1	66	19	112
2014	Information technology	25	36	16	11	7	5	1	65	19	2507
2014	Internal audit	43	22	21	15	0	0	0	65	15	14
2014	Other services to the public	14	43	18	10	6	9	0	63	18	34
2014	None of the above	21	35	14	13	7	5	5	63	22	161

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	26	29	6	8	5	0	54	15	47
2018	Communications or public affairs	25	46	19	7	3	0	0	71	10	79
2018	Security	27	36	25	7	3	2	1	65	10	117
2018	Science and technology	27	33	27	0	6	6	0	64	6	32
2018	Administration and operations	35	37	19	4	3	1	0	73	8	237
2018	Human resources	40	35	13	6	4	2	0	77	9	168
2018	Financial management	24	44	19	8	4	1	0	69	12	130
2018	Procurement	34	38	12	7	6	2	0	74	14	69
2018	Real property	38	31	15	14	3	0	0	69	16	38
2018	Materiel management	18	29	39	7	0	7	0	50	8	13
2018	Information management	41	29	25	4	0	0	1	71	4	70
2018	Information technology	29	37	22	7	3	2	0	67	10	1401
2018	Internal audit	32	29	28	6	6	0	0	61	11	18
2018	Data sciences	28	38	25	9	0	0	0	66	9	12
2018	Policy	25	47	12	7	0	9	0	79	8	25
2018	Project management	27	44	16	5	4	4	0	74	10	149
2018	Other services to the public	24	39	19	18	0	0	0	63	18	15
2018	None of the above	27	29	32	8	2	2	0	57	10	88

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	13	25	10	16	21	5	31	35	47
2018	Communications or public affairs	10	22	23	17	17	10	1	36	38	79
2018	Security	13	24	27	8	17	10	2	42	28	117
2018	Science and technology	15	24	35	6	15	6	0	41	22	33
2018	Administration and operations	24	22	16	13	13	8	3	52	30	239
2018	Human resources	19	30	14	10	14	8	4	57	28	169
2018	Financial management	9	21	25	15	10	15	4	37	31	130
2018	Procurement	25	24	18	10	12	11	0	55	24	70
2018	Real property	25	27	19	16	3	11	0	58	21	38
2018	Materiel management	22	39	7	0	17	15	0	71	20	13
2018	Information management	25	18	24	7	11	14	1	50	21	71
2018	Information technology	16	23	23	13	10	13	2	46	27	1402
2018	Internal audit	11	26	22	5	12	24	0	49	22	18
2018	Data sciences	23	23	15	14	9	16	0	55	27	12
2018	Policy	18	19	11	18	8	22	3	50	35	25
2018	Project management	14	26	21	15	9	12	3	46	29	149
2018	Other services to the public	25	19	26	20	5	6	0	46	26	15
2018	None of the above	20	20	29	8	11	10	2	46	22	88
2017	Client contact centre	26	17	18	10	12	13	3	51	27	75
2017	Communications or public affairs	20	18	19	7	21	9	5	45	33	68
2017	Security	16	25	15	8	16	17	2	51	30	134
2017	Science and technology	5	32	24	13	9	12	4	44	27	73
2017	Administration and operations	21	22	19	9	15	10	4	50	28	311
2017	Human resources	22	20	16	14	14	9	5	49	32	138
2017	Financial management	13	15	26	15	19	9	3	32	39	139
2017	Procurement	20	34	17	7	14	7	0	59	23	97
2017	Real property	8	20	24	12	7	26	4	39	27	25
2017	Materiel management	8	33	17	0	26	17	0	49	31	12
2017	Information management	23	14	29	3	18	9	4	42	24	79
2017	Information technology	15	22	21	14	13	13	2	44	31	1745
2017	Policy	15	16	11	21	10	21	6	43	43	19
2017	Project management	22	21	20	9	12	12	4	52	25	162
2017	Other services to the public	22	45	10	5	5	12	0	76	12	18
2017	None of the above	16	19	23	14	9	14	5	43	29	150
2014	Client contact centre	7	20	29	14	13	15	2	32	32	88
2014	Communications or public affairs	18	12	12	21	19	17	0	36	49	66
2014	Security	9	15	25	17	18	14	2	28	42	139
2014	Science and technology	9	21	18	16	23	8	4	34	45	117
2014	Administration and operations	16	22	20	14	15	9	5	44	34	372
2014	Human resources	8	21	24	15	16	11	4	35	37	163
2014	Financial management	11	20	19	16	13	15	7	39	37	203
2014	Procurement	16	19	22	13	18	8	4	40	35	99
2014	Real property	27	32	14	19	0	5	4	64	21	22
2014	Materiel management	12	21	40	5	6	12	5	39	13	18
2014	Information management	20	18	14	19	20	7	3	42	42	113
2014	Information technology	12	23	20	14	15	14	2	42	34	2509
2014	Internal audit	22	7	22	6	7	29	7	46	20	14
2014	Other services to the public	11	15	27	8	21	11	6	32	36	34
2014	None of the above	16	20	22	11	14	13	4	43	30	161

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	29	23	16	13	6	0	45	31	48
2018	Communications or public affairs	13	42	19	8	14	4	0	58	22	80
2018	Security	24	24	23	16	12	1	0	48	28	118
2018	Science and technology	14	36	27	6	18	0	0	50	24	33
2018	Administration and operations	28	25	19	14	11	2	1	55	26	239
2018	Human resources	19	32	18	16	11	3	1	53	28	171
2018	Financial management	15	43	18	10	10	4	1	60	21	131
2018	Procurement	25	29	17	16	9	4	0	56	26	69
2018	Real property	27	28	27	13	4	0	0	55	17	38
2018	Materiel management	18	29	7	18	21	7	0	50	42	13
2018	Information management	23	33	22	4	14	4	0	58	19	69
2018	Information technology	16	31	21	16	14	3	0	48	31	1403
2018	Internal audit	34	50	11	5	0	0	0	84	5	18
2018	Data sciences	22	40	23	14	0	0	0	62	14	12
2018	Policy	20	33	17	13	7	11	0	59	21	25
2018	Project management	19	35	18	17	7	3	0	56	25	148
2018	Other services to the public	26	43	5	13	13	0	0	69	26	15
2018	None of the above	17	35	18	11	16	2	0	53	28	88
2017	Client contact centre	25	23	26	11	8	4	2	51	21	75
2017	Communications or public affairs	27	27	18	10	13	4	0	57	25	68
2017	Security	28	29	13	16	11	4	1	59	28	134
2017	Science and technology	17	27	27	15	12	1	0	45	28	72
2017	Administration and operations	29	32	17	11	6	4	1	64	18	310
2017	Human resources	27	38	14	10	5	5	1	69	16	138
2017	Financial management	21	34	22	11	9	3	0	57	20	138
2017	Procurement	28	36	10	16	9	1	0	65	25	98
2017	Real property	15	41	16	8	12	8	0	62	21	25
2017	Materiel management	24	0	33	8	26	8	0	27	37	12
2017	Information management	21	21	19	17	16	4	1	45	35	80
2017	Information technology	14	27	22	17	17	3	0	42	36	1749
2017	Policy	11	48	5	15	16	5	0	62	32	19
2017	Project management	20	29	21	13	13	2	0	51	27	163
2017	Other services to the public	12	40	21	11	17	0	0	51	28	18
2017	None of the above	17	23	22	13	18	7	1	44	33	150
2014	Client contact centre	14	29	19	23	10	5	2	46	34	88
2014	Communications or public affairs	15	40	9	17	14	3	1	58	33	65
2014	Security	9	25	19	17	26	3	0	36	44	139
2014	Science and technology	5	19	26	17	30	2	2	25	49	117
2014	Administration and operations	20	28	14	17	14	6	1	51	33	371
2014	Human resources	13	30	25	20	10	3	0	44	30	163
2014	Financial management	12	37	16	18	14	2	0	51	33	203
2014	Procurement	20	31	14	14	17	3	1	53	32	99
2014	Real property	31	41	23	0	4	0	0	72	4	22
2014	Materiel management	22	28	11	22	12	6	0	53	35	18
2014	Information management	18	24	17	20	18	3	0	44	39	113
2014	Information technology	9	20	20	22	24	3	0	31	48	2509
2014	Internal audit	44	36	21	0	0	0	0	79	0	14
2014	Other services to the public	19	12	32	13	18	6	0	33	33	34
2014	None of the above	13	23	19	22	17	4	2	38	41	161

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	10	22	18	27	6	2	28	49	48
2018	Communications or public affairs	20	30	17	13	18	2	0	51	32	80
2018	Security	22	26	16	16	19	1	0	49	35	117
2018	Science and technology	9	35	12	21	18	6	0	47	41	33
2018	Administration and operations	25	22	16	15	19	1	2	48	36	239
2018	Human resources	17	33	13	19	15	2	2	52	35	171
2018	Financial management	18	28	14	16	19	2	3	49	37	130
2018	Procurement	30	24	19	10	15	0	1	55	25	70
2018	Real property	14	44	19	16	7	0	0	58	23	38
2018	Materiel management	25	15	7	25	14	7	7	46	46	13
2018	Information management	24	26	23	6	13	4	3	55	21	71
2018	Information technology	18	28	16	15	20	2	1	48	36	1405
2018	Internal audit	27	46	6	11	5	6	0	77	17	18
2018	Data sciences	34	25	6	34	0	0	0	60	34	12
2018	Policy	27	32	8	14	8	11	0	66	25	25
2018	Project management	14	32	18	13	19	2	2	47	33	149
2018	Other services to the public	39	36	12	7	6	0	0	75	13	15
2018	None of the above	19	28	13	10	23	2	4	50	36	88
2017	Client contact centre	23	25	14	21	11	3	4	52	34	74
2017	Communications or public affairs	30	19	9	10	26	5	2	52	39	67
2017	Security	24	25	11	17	20	2	1	50	39	134
2017	Science and technology	13	31	24	7	21	1	3	46	29	73
2017	Administration and operations	23	30	14	13	14	3	2	56	29	311
2017	Human resources	23	32	13	14	10	6	2	60	26	139
2017	Financial management	18	29	14	13	23	1	2	48	37	138
2017	Procurement	31	25	18	11	15	0	0	56	26	98
2017	Real property	23	36	14	16	11	0	0	59	27	25
2017	Materiel management	24	17	17	16	17	8	0	45	37	12
2017	Information management	21	18	16	11	30	2	3	40	43	80
2017	Information technology	16	25	15	17	23	2	1	43	41	1747
2017	Policy	17	36	16	15	11	5	0	56	27	19
2017	Project management	22	25	15	16	19	2	1	49	36	163
2017	Other services to the public	22	16	28	11	17	0	5	41	29	18
2017	None of the above	20	17	15	11	27	6	3	41	42	150
2014	Client contact centre	12	15	17	22	23	8	2	30	50	88
2014	Communications or public affairs	15	15	8	17	40	4	1	32	60	66
2014	Security	14	17	14	16	33	4	1	33	52	139
2014	Science and technology	7	15	13	31	31	1	3	22	64	118
2014	Administration and operations	14	21	12	19	25	6	3	38	48	371
2014	Human resources	13	23	17	22	22	1	2	37	46	163
2014	Financial management	15	21	15	20	20	5	3	39	44	203
2014	Procurement	13	18	12	15	33	6	2	34	52	99
2014	Real property	27	32	23	5	9	0	4	62	14	22
2014	Materiel management	17	29	16	16	17	6	0	48	35	18
2014	Information management	14	13	15	23	31	2	2	29	56	113
2014	Information technology	9	21	17	18	31	3	1	32	51	2511
2014	Internal audit	37	22	20	7	14	0	0	59	21	14
2014	Other services to the public	8	19	26	12	29	3	3	29	44	34
2014	None of the above	11	18	17	18	28	5	2	32	50	161

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	22	39	4	15	4	0	40	19	48
2018	Communications or public affairs	13	34	19	22	8	2	0	49	31	80
2018	Security	23	36	21	10	7	2	0	61	18	118
2018	Science and technology	20	27	36	9	6	3	0	48	15	33
2018	Administration and operations	25	27	24	10	8	4	1	56	19	238
2018	Human resources	20	35	27	7	6	4	0	58	13	171
2018	Financial management	17	36	27	11	7	2	0	54	19	131
2018	Procurement	36	28	18	9	4	4	2	67	14	69
2018	Real property	16	33	30	11	7	3	0	51	18	38
2018	Materiel management	25	14	10	29	7	15	0	46	42	13
2018	Information management	31	34	22	6	3	4	0	68	9	71
2018	Information technology	17	36	25	11	7	4	0	56	19	1403
2018	Internal audit	26	41	11	5	6	11	0	76	12	18
2018	Data sciences	37	44	19	0	0	0	0	81	0	12
2018	Policy	34	40	14	3	0	9	0	81	4	25
2018	Project management	18	44	20	10	4	3	0	64	15	148
2018	Other services to the public	13	45	25	12	6	0	0	58	18	15
2018	None of the above	21	33	21	6	12	6	0	58	19	86
2017	Client contact centre	25	24	31	9	1	8	2	54	11	75
2017	Communications or public affairs	25	36	15	11	10	3	0	62	22	68
2017	Security	20	42	19	7	7	5	0	66	14	133
2017	Science and technology	15	38	23	12	9	4	0	54	22	73
2017	Administration and operations	24	34	24	8	6	3	0	60	15	310
2017	Human resources	25	43	18	6	4	4	1	71	10	139
2017	Financial management	14	34	24	16	7	5	0	51	24	139
2017	Procurement	28	37	23	5	4	3	0	67	9	98
2017	Real property	19	16	41	12	8	4	0	37	20	25
2017	Materiel management	16	32	17	19	0	17	0	58	22	12
2017	Information management	27	33	23	6	7	4	0	63	14	80
2017	Information technology	15	32	26	13	8	6	0	50	23	1748
2017	Policy	23	45	22	0	5	5	0	72	6	19
2017	Project management	25	30	26	11	5	3	0	57	16	163
2017	Other services to the public	12	61	10	5	12	0	0	73	17	18
2017	None of the above	18	23	28	6	14	8	3	46	23	150

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	21	18	5	4	13	4	68	11	46
2018	Communications or public affairs	32	39	15	3	3	8	0	78	7	80
2018	Security	35	35	17	5	4	4	0	73	9	116
2018	Science and technology	38	27	29	0	3	3	0	67	3	33
2018	Administration and operations	44	25	18	5	2	6	0	74	7	238
2018	Human resources	39	41	12	1	1	5	1	85	2	171
2018	Financial management	36	39	11	4	4	4	2	79	9	131
2018	Procurement	52	29	9	3	3	2	2	85	6	70
2018	Real property	49	39	8	0	4	0	0	88	4	38
2018	Materiel management	17	29	25	7	0	22	0	59	9	13
2018	Information management	44	24	20	5	1	6	0	72	7	70
2018	Information technology	34	32	20	4	2	8	1	71	7	1399
2018	Internal audit	28	43	17	0	0	12	0	81	0	17
2018	Data sciences	34	57	9	0	0	0	0	91	0	12
2018	Policy	38	45	8	7	0	2	0	85	7	25
2018	Project management	32	37	15	8	1	7	0	74	10	147
2018	Other services to the public	33	40	14	0	7	7	0	78	8	14
2018	None of the above	33	28	25	2	1	11	0	68	4	87
2017	Client contact centre	33	29	23	5	1	7	1	67	7	75
2017	Communications or public affairs	41	27	17	5	7	4	0	70	12	68
2017	Security	35	33	15	7	3	6	1	73	11	134
2017	Science and technology	22	43	12	3	5	15	0	77	9	73
2017	Administration and operations	37	31	16	7	2	5	1	73	10	309
2017	Human resources	36	37	13	4	4	6	1	78	8	139
2017	Financial management	30	34	22	8	1	5	0	68	10	139
2017	Procurement	38	38	17	3	4	0	0	76	6	98
2017	Real property	26	39	20	0	0	16	0	77	0	25
2017	Materiel management	41	8	24	10	8	0	8	54	20	12
2017	Information management	34	24	18	7	9	9	0	63	17	80
2017	Information technology	28	31	23	4	3	9	1	66	8	1744
2017	Policy	42	31	27	0	0	0	0	73	0	19
2017	Project management	39	28	18	3	2	7	2	74	5	161
2017	Other services to the public	22	50	11	0	10	7	0	78	11	18
2017	None of the above	27	30	24	4	4	9	3	64	8	150
2014	Client contact centre	27	35	24	3	1	10	0	68	5	88
2014	Communications or public affairs	38	31	17	2	4	8	0	75	7	65
2014	Security	35	27	22	2	1	11	1	70	4	139
2014	Science and technology	27	36	24	5	2	5	1	68	7	118
2014	Administration and operations	36	32	14	4	3	11	1	77	8	372
2014	Human resources	22	38	18	8	6	7	1	66	15	163
2014	Financial management	27	42	12	4	5	9	1	77	9	203
2014	Procurement	45	27	17	2	4	6	0	76	6	99
2014	Real property	32	41	23	0	0	0	4	76	0	22
2014	Materiel management	34	33	27	0	0	6	0	71	0	18
2014	Information management	38	34	13	4	6	6	0	76	10	112
2014	Information technology	33	31	19	3	3	10	1	72	7	2511
2014	Internal audit	50	29	21	0	0	0	0	79	0	14
2014	Other services to the public	24	41	18	3	5	10	0	72	8	34
2014	None of the above	36	27	16	3	7	10	2	71	11	161

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	35	12	4	2	11	2	79	7	47
2018	Communications or public affairs	37	39	14	10	0	0	0	76	10	80
2018	Security	35	36	17	6	4	2	0	73	10	116
2018	Science and technology	38	33	24	0	0	6	0	75	0	33
2018	Administration and operations	45	34	13	3	3	2	0	81	6	237
2018	Human resources	41	42	11	2	1	3	0	85	3	169
2018	Financial management	39	43	9	3	3	2	0	84	6	129
2018	Procurement	54	28	11	0	3	2	2	85	3	69
2018	Real property	38	50	10	0	3	0	0	88	3	38
2018	Materiel management	32	15	25	0	7	22	0	59	9	13
2018	Information management	43	30	20	0	3	3	1	76	3	71
2018	Information technology	36	35	19	3	2	5	0	75	5	1401
2018	Internal audit	42	30	16	6	6	0	0	72	11	18
2018	Data sciences	49	51	0	0	0	0	0	100	0	12
2018	Policy	31	50	14	3	0	2	0	83	3	25
2018	Project management	35	44	11	6	1	3	0	81	8	147
2018	Other services to the public	31	45	12	7	0	6	0	81	7	15
2018	None of the above	35	32	13	6	1	13	0	76	9	87
2017	Client contact centre	40	37	16	2	0	5	0	81	2	75
2017	Communications or public affairs	36	32	10	12	7	3	0	69	20	68
2017	Security	41	31	15	4	2	5	1	77	7	133
2017	Science and technology	27	46	17	3	0	7	0	79	3	73
2017	Administration and operations	37	41	13	3	2	3	1	81	6	310
2017	Human resources	43	38	9	4	2	3	1	84	6	137
2017	Financial management	27	48	19	4	0	3	0	77	4	139
2017	Procurement	43	40	13	1	3	1	0	83	4	98
2017	Real property	30	55	16	0	0	0	0	84	0	25
2017	Materiel management	32	25	42	0	0	0	0	58	0	12
2017	Information management	35	31	24	1	4	5	0	70	5	80
2017	Information technology	29	39	19	4	3	6	0	73	7	1745
2017	Policy	43	37	11	4	0	5	0	85	4	19
2017	Project management	43	35	12	4	1	5	1	82	5	163
2017	Other services to the public	46	31	5	5	5	7	0	83	12	18
2017	None of the above	32	35	15	4	1	12	0	76	7	150
2014	Client contact centre	28	37	16	3	3	12	0	74	8	88
2014	Communications or public affairs	36	24	14	13	5	8	0	66	19	66
2014	Security	34	32	17	5	2	9	1	73	8	139
2014	Science and technology	26	41	18	5	6	3	0	70	12	118
2014	Administration and operations	41	31	14	5	3	6	1	77	9	372
2014	Human resources	27	38	16	8	6	4	0	68	15	163
2014	Financial management	30	37	19	5	4	6	0	71	9	203
2014	Procurement	44	35	10	5	2	4	0	82	7	99
2014	Real property	32	51	14	0	0	0	4	86	0	22
2014	Materiel management	34	33	22	6	0	5	0	71	6	18
2014	Information management	39	32	11	4	5	9	0	78	10	112
2014	Information technology	33	36	16	4	3	7	0	75	8	2511
2014	Internal audit	50	29	21	0	0	0	0	79	0	14
2014	Other services to the public	30	41	15	3	5	6	0	76	9	34
2014	None of the above	31	31	19	7	2	9	1	69	10	161

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	28	23	2	4	7	0	69	6	47
2018	Communications or public affairs	38	46	6	5	4	0	0	85	9	79
2018	Security	38	40	11	6	4	0	0	78	11	115
2018	Science and technology	35	44	15	3	0	3	0	82	3	33
2018	Administration and operations	52	28	12	4	4	0	0	80	8	239
2018	Human resources	44	39	12	2	3	0	0	83	5	170
2018	Financial management	39	46	10	2	4	0	0	84	6	128
2018	Procurement	58	26	7	4	4	1	0	84	9	70
2018	Real property	46	39	4	8	3	0	0	85	11	38
2018	Materiel management	32	29	24	7	0	7	0	66	8	13
2018	Information management	55	27	11	4	1	1	0	83	6	71
2018	Information technology	40	36	15	5	3	1	0	77	8	1400
2018	Internal audit	38	52	11	0	0	0	0	89	0	18
2018	Data sciences	58	34	8	0	0	0	0	92	0	12
2018	Policy	38	51	10	0	0	0	0	90	0	25
2018	Project management	41	41	9	6	2	1	0	83	8	148
2018	Other services to the public	45	29	19	0	7	0	0	74	7	15
2018	None of the above	41	33	17	5	3	1	0	75	8	87
2017	Client contact centre	41	40	12	6	1	0	0	81	8	75
2017	Communications or public affairs	40	36	10	9	5	1	0	76	13	68
2017	Security	40	39	9	9	3	1	0	79	12	134
2017	Science and technology	30	48	16	4	1	0	0	79	5	73
2017	Administration and operations	46	34	10	6	3	0	0	80	10	310
2017	Human resources	49	34	7	6	3	0	1	84	9	138
2017	Financial management	30	53	11	5	1	0	0	83	6	139
2017	Procurement	40	45	4	7	4	0	0	85	11	98
2017	Real property	49	47	0	0	4	0	0	96	4	25
2017	Materiel management	41	32	17	0	10	0	0	73	10	12
2017	Information management	41	31	16	6	4	2	0	74	10	80
2017	Information technology	30	40	18	8	4	1	0	70	12	1747
2017	Policy	27	57	0	11	0	0	6	89	11	19
2017	Project management	42	33	15	7	2	1	0	76	9	163
2017	Other services to the public	41	37	17	0	5	0	0	78	5	18
2017	None of the above	35	38	14	6	4	3	0	76	10	150
2014	Client contact centre	30	37	23	3	3	4	0	69	7	88
2014	Communications or public affairs	48	23	16	5	9	0	0	71	14	66
2014	Security	37	29	15	14	3	1	1	67	18	139
2014	Science and technology	24	39	21	7	7	2	0	64	14	117
2014	Administration and operations	45	37	9	5	4	1	0	82	9	372
2014	Human resources	36	43	11	7	4	0	0	79	10	162
2014	Financial management	41	37	13	5	3	1	0	79	8	203
2014	Procurement	41	37	12	5	3	2	0	80	8	99
2014	Real property	49	32	14	0	5	0	0	82	5	22
2014	Materiel management	34	49	11	6	0	0	0	83	6	18
2014	Information management	42	30	14	10	3	1	0	72	13	112
2014	Information technology	34	37	15	7	5	1	0	72	13	2510
2014	Internal audit	36	50	13	0	0	0	0	87	0	14
2014	Other services to the public	22	41	30	0	6	0	0	64	6	34
2014	None of the above	32	34	15	9	7	2	1	68	16	161

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	29	13	13	24	2	0	48	39	47
2018	Communications or public affairs	23	21	18	23	15	1	0	44	38	79
2018	Security	28	27	20	13	11	1	0	56	24	116
2018	Science and technology	26	18	30	12	15	0	0	44	27	33
2018	Administration and operations	36	25	18	10	11	0	0	61	21	239
2018	Human resources	24	33	19	10	11	2	0	58	22	171
2018	Financial management	20	28	25	18	7	2	0	49	25	130
2018	Procurement	36	32	13	11	7	1	0	68	19	70
2018	Real property	22	33	19	18	8	0	0	55	26	38
2018	Materiel management	10	14	46	15	7	7	0	26	24	13
2018	Information management	38	26	20	10	5	1	0	65	15	71
2018	Information technology	25	28	20	13	12	1	0	54	26	1404
2018	Internal audit	16	43	24	11	6	0	0	59	17	18
2018	Data sciences	43	30	0	8	19	0	0	73	27	12
2018	Policy	31	45	20	3	0	0	0	76	3	25
2018	Project management	23	31	21	11	11	4	0	55	23	147
2018	Other services to the public	38	18	26	12	5	0	0	57	17	15
2018	None of the above	31	24	19	9	14	2	0	56	24	86
2017	Client contact centre	28	32	22	8	10	0	0	60	18	75
2017	Communications or public affairs	27	23	18	6	21	5	0	52	29	68
2017	Security	25	28	18	15	15	0	0	52	30	134
2017	Science and technology	14	26	29	18	13	0	0	40	31	72
2017	Administration and operations	26	29	19	15	9	1	0	56	24	309
2017	Human resources	28	32	22	5	10	3	1	62	15	137
2017	Financial management	15	31	22	19	11	1	0	47	31	139
2017	Procurement	27	34	17	13	9	1	0	61	22	98
2017	Real property	11	20	39	22	8	0	0	31	29	25
2017	Materiel management	24	41	8	8	19	0	0	65	27	12
2017	Information management	28	16	24	10	21	1	0	44	31	80
2017	Information technology	15	25	22	17	20	1	0	40	38	1744
2017	Policy	9	32	32	22	5	0	0	41	27	19
2017	Project management	25	25	19	16	15	1	0	50	31	163
2017	Other services to the public	35	22	21	0	22	0	0	57	22	18
2017	None of the above	20	23	23	10	20	3	1	45	32	150
2014	Client contact centre	20	20	29	16	13	0	2	41	30	88
2014	Communications or public affairs	20	20	18	21	20	0	0	40	41	66
2014	Security	15	20	23	20	20	1	1	36	41	139
2014	Science and technology	11	26	28	15	19	0	0	37	35	118
2014	Administration and operations	18	29	20	16	15	0	1	48	32	372
2014	Human resources	11	26	23	22	17	1	0	37	40	163
2014	Financial management	15	25	28	19	12	1	0	40	31	203
2014	Procurement	19	31	15	18	16	1	0	50	34	99
2014	Real property	22	32	23	18	5	0	0	54	23	22
2014	Materiel management	28	22	27	6	17	0	0	50	23	18
2014	Information management	25	26	13	16	19	1	1	51	35	113
2014	Information technology	12	27	23	18	19	1	0	39	38	2510
2014	Internal audit	15	43	28	7	7	0	0	58	14	14
2014	Other services to the public	11	36	35	8	6	3	0	49	15	34
2014	None of the above	19	24	19	18	17	2	0	44	36	161

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	26	26	9	22	2	0	41	32	47
2018	Communications or public affairs	20	28	15	18	18	1	0	48	36	78
2018	Security	28	31	14	18	10	1	0	59	27	117
2018	Science and technology	31	25	25	6	12	0	0	56	19	31
2018	Administration and operations	37	25	17	12	9	0	0	62	21	239
2018	Human resources	27	38	15	12	8	0	0	65	20	170
2018	Financial management	24	27	23	16	8	1	0	52	24	131
2018	Procurement	42	26	15	10	6	1	0	68	17	70
2018	Real property	23	29	25	15	8	0	0	52	23	37
2018	Materiel management	17	7	39	22	7	7	0	26	31	13
2018	Information management	36	31	20	8	6	0	0	67	13	71
2018	Information technology	23	31	19	15	12	1	0	54	27	1401
2018	Internal audit	26	41	22	6	6	0	0	67	11	18
2018	Data sciences	43	38	11	0	9	0	0	81	9	12
2018	Policy	28	41	24	7	0	0	0	69	7	25
2018	Project management	21	35	17	16	10	2	0	56	27	147
2018	Other services to the public	20	20	25	31	5	0	0	39	36	15
2018	None of the above	29	30	17	10	14	0	0	58	24	87
2017	Client contact centre	29	35	18	12	6	0	0	64	18	75
2017	Communications or public affairs	26	31	12	17	13	1	0	58	30	68
2017	Security	23	30	16	18	13	1	0	53	31	133
2017	Science and technology	13	36	20	16	15	0	0	48	31	73
2017	Administration and operations	26	35	15	14	9	1	0	62	23	310
2017	Human resources	30	30	24	8	5	2	1	62	14	138
2017	Financial management	18	32	24	20	7	0	0	50	26	138
2017	Procurement	30	33	16	11	9	1	0	64	20	98
2017	Real property	12	24	42	15	8	0	0	35	23	25
2017	Materiel management	16	48	8	8	19	0	0	65	27	12
2017	Information management	24	19	26	14	18	0	0	43	31	79
2017	Information technology	14	25	21	19	20	0	0	40	39	1742
2017	Policy	15	36	22	22	5	0	0	52	27	19
2017	Project management	23	25	21	15	16	0	0	48	31	163
2017	Other services to the public	35	22	26	0	17	0	0	57	17	18
2017	None of the above	18	28	22	12	19	1	1	46	31	149
2014	Client contact centre	20	23	29	17	9	0	2	43	27	88
2014	Communications or public affairs	23	28	14	17	18	0	0	52	35	66
2014	Security	17	21	20	21	21	0	0	37	43	139
2014	Science and technology	7	29	27	16	21	0	0	36	37	117
2014	Administration and operations	20	30	19	16	14	0	0	51	31	372
2014	Human resources	11	32	22	21	14	0	0	42	35	162
2014	Financial management	17	31	23	17	11	1	0	48	28	203
2014	Procurement	19	30	17	15	18	1	0	49	33	99
2014	Real property	31	37	14	14	5	0	0	68	18	22
2014	Materiel management	28	28	22	17	5	0	0	56	22	18
2014	Information management	22	29	14	16	19	0	0	51	34	113
2014	Information technology	11	28	21	19	19	0	0	40	39	2511
2014	Internal audit	22	36	28	14	0	0	0	58	14	14
2014	Other services to the public	17	24	36	17	6	0	0	41	23	34
2014	None of the above	20	26	17	19	16	2	0	47	36	161

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	16	24	10	24	6	0	38	36	48
2018	Communications or public affairs	20	16	18	22	23	1	0	36	46	80
2018	Security	27	24	21	11	15	2	0	52	27	117
2018	Science and technology	23	15	36	9	18	0	0	38	27	33
2018	Administration and operations	33	17	16	17	14	3	0	51	32	239
2018	Human resources	22	28	20	12	14	3	0	52	27	171
2018	Financial management	24	19	22	18	13	4	0	45	32	131
2018	Procurement	42	26	9	11	11	1	0	69	22	70
2018	Real property	33	20	21	15	8	3	0	55	23	38
2018	Materiel management	20	21	22	7	15	15	0	49	25	13
2018	Information management	32	26	22	11	7	1	1	59	18	71
2018	Information technology	22	26	21	15	13	3	0	50	29	1402
2018	Internal audit	26	30	28	11	6	0	0	56	16	18
2018	Data sciences	37	29	15	9	0	11	0	74	10	12
2018	Policy	15	27	24	18	14	2	0	43	32	25
2018	Project management	20	27	22	15	12	2	1	49	28	148
2018	Other services to the public	13	20	26	24	17	0	0	33	41	15
2018	None of the above	22	24	23	4	22	4	1	48	28	87
2017	Client contact centre	32	20	26	4	12	5	1	55	17	75
2017	Communications or public affairs	22	21	18	14	23	3	0	45	37	68
2017	Security	18	25	24	13	18	3	0	44	31	134
2017	Science and technology	8	25	26	19	19	1	1	34	39	73
2017	Administration and operations	24	21	24	12	14	4	1	47	28	310
2017	Human resources	32	26	12	13	11	5	2	62	25	138
2017	Financial management	15	21	27	17	15	4	1	37	34	138
2017	Procurement	34	23	18	16	8	1	0	57	25	98
2017	Real property	15	24	34	8	15	4	0	41	24	25
2017	Materiel management	8	17	32	17	19	8	0	27	39	12
2017	Information management	21	18	21	15	19	5	1	41	36	80
2017	Information technology	16	23	21	16	19	5	1	41	37	1748
2017	Policy	21	10	11	31	27	0	0	31	58	19
2017	Project management	21	20	22	17	17	3	0	42	35	163
2017	Other services to the public	24	11	21	17	17	10	0	38	38	18
2017	None of the above	20	17	25	12	19	8	1	40	33	150
2014	Client contact centre	23	20	21	18	14	4	0	45	33	87
2014	Communications or public affairs	21	15	18	19	23	3	1	38	43	66
2014	Security	16	17	20	17	24	4	1	36	43	139
2014	Science and technology	10	27	22	12	26	3	0	38	39	118
2014	Administration and operations	17	19	24	19	17	4	0	38	37	372
2014	Human resources	13	16	25	15	24	5	2	31	42	163
2014	Financial management	16	25	21	17	18	3	0	42	36	203
2014	Procurement	23	18	15	20	19	5	0	43	41	99
2014	Real property	17	46	14	14	9	0	0	63	23	22
2014	Materiel management	23	28	12	16	11	11	0	57	30	18
2014	Information management	23	18	20	13	20	4	2	43	36	113
2014	Information technology	15	21	22	17	20	5	1	38	39	2509
2014	Internal audit	15	14	37	28	7	0	0	29	35	14
2014	Other services to the public	8	33	29	15	9	6	0	44	25	34
2014	None of the above	22	22	19	16	15	5	1	47	33	161

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	40	24	36	49
2018	Communications or public affairs	49	19	32	80
2018	Security	30	32	38	119
2018	Science and technology	33	36	32	33
2018	Administration and operations	41	27	32	240
2018	Human resources	40	25	35	171
2018	Financial management	36	29	35	131
2018	Procurement	31	25	44	70
2018	Real property	22	36	42	38
2018	Materiel management	36	49	15	13
2018	Information management	24	42	34	71
2018	Information technology	25	34	41	1406
2018	Internal audit	27	27	46	18
2018	Data sciences	23	47	30	12
2018	Policy	49	16	35	25
2018	Project management	29	31	40	149
2018	Other services to the public	42	40	19	15
2018	None of the above	27	37	36	88
2017	Client contact centre	30	40	30	75
2017	Communications or public affairs	36	27	37	68
2017	Security	27	36	37	134
2017	Science and technology	25	29	47	72
2017	Administration and operations	32	33	36	310
2017	Human resources	32	33	35	139
2017	Financial management	42	23	34	139
2017	Procurement	28	32	40	98
2017	Real property	37	35	28	25
2017	Materiel management	51	32	17	12
2017	Information management	35	30	35	80
2017	Information technology	25	33	42	1748
2017	Policy	65	10	26	19
2017	Project management	37	28	35	163
2017	Other services to the public	30	37	33	18
2017	None of the above	31	31	39	150
2014	Client contact centre	28	31	42	88
2014	Communications or public affairs	48	16	37	66
2014	Security	29	24	47	139
2014	Science and technology	31	31	38	117
2014	Administration and operations	41	23	36	372
2014	Human resources	56	15	29	163
2014	Financial management	47	22	31	203
2014	Procurement	37	32	31	100
2014	Real property	18	41	41	22
2014	Materiel management	5	55	40	18
2014	Information management	33	31	36	112
2014	Information technology	27	32	42	2509
2014	Internal audit	43	29	28	14
2014	Other services to the public	8	56	36	34
2014	None of the above	28	33	39	161

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Client contact centre	32	10	58	0	0	0	20
2018	Communications or public affairs	7	13	70	5	0	5	39
2018	Security	14	29	40	5	0	12	35
2018	Science and technology	9	36	55	0	0	0	11
2018	Administration and operations	12	34	44	1	5	4	101
2018	Human resources	6	20	56	2	7	10	74
2018	Financial management	8	26	61	0	2	2	49
2018	Procurement	11	20	59	0	5	5	22
2018	Information management	21	35	28	17	0	0	18
2018	Information technology	19	35	30	6	3	7	346
2018	Policy	0	35	56	0	0	9	14
2018	Project management	20	30	37	7	5	2	45
2018	None of the above	9	26	43	5	13	5	24
2017	Client contact centre	17	40	30	0	13	0	23
2017	Communications or public affairs	9	9	64	10	0	8	24
2017	Security	16	22	57	0	0	5	37
2017	Science and technology	17	6	49	14	9	6	17
2017	Administration and operations	14	27	47	1	7	4	99
2017	Human resources	2	28	56	0	10	4	44
2017	Financial management	2	25	55	3	6	8	59
2017	Procurement	32	21	36	0	7	3	28
2017	Information management	18	25	42	7	7	0	28
2017	Information technology	20	29	37	8	1	5	446
2017	Policy	0	35	57	8	0	0	12
2017	Project management	13	29	40	5	5	8	60
2017	None of the above	30	23	34	2	7	4	46
2014	Client contact centre	13	21	41	8	9999	17	24
2014	Communications or public affairs	6	7	64	13	9999	10	31
2014	Security	12	17	56	5	9999	10	41
2014	Science and technology	11	31	44	11	9999	3	36
2014	Administration and operations	12	21	49	5	9999	12	153
2014	Human resources	4	22	56	5	9999	13	91
2014	Financial management	5	26	55	7	9999	6	95
2014	Procurement	22	14	56	3	9999	5	37
2014	Information management	9	28	44	8	9999	11	36
2014	Information technology	19	26	40	9	9999	6	673
2014	None of the above	22	14	50	0	9999	14	45

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	12	88	49
2018	Communications or public affairs	14	86	79
2018	Security	8	92	119
2018	Administration and operations	10	90	240
2018	Human resources	14	86	169
2018	Financial management	13	87	131
2018	Information management	12	88	70
2018	Information technology	9	91	1400
2018	Project management	14	86	150
2018	None of the above	15	85	88

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	67	26
2018	Human resources	34	24
2018	Financial management	72	17
2018	Information technology	50	130
2018	Project management	33	19
2018	None of the above	47	13

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	65	26
2018	Financial management	54	17
2018	Information technology	60	130
2018	Project management	67	19
2018	None of the above	46	13

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	24
2018	Financial management	0	17
2018	Information technology	9	130

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Communications or public affairs	11
2018	Administration and operations	26
2018	Human resources	24
2018	Financial management	17
2018	Information technology	130
2018	Project management	19
2018	None of the above	13

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Administration and operations	0	26
2018	Information technology	16	130

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Financial management	0	17

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Information technology	5	130

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	54	11
2018	Administration and operations	27	26
2018	Human resources	29	24
2018	Financial management	40	17
2018	Information technology	42	130
2018	Project management	52	19
2018	None of the above	53	13

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	50	11
2018	Administration and operations	45	26
2018	Human resources	47	24
2018	Information technology	33	130
2018	Project management	44	19
2018	None of the above	37	13

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	58	11
2018	Administration and operations	65	26
2018	Human resources	57	24
2018	Financial management	42	17
2018	Information technology	50	130
2018	Project management	43	19

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	39	26
2018	Human resources	46	24
2018	Information technology	38	130
2018	Project management	38	19
2018	None of the above	39	13

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	47	26
2018	Human resources	37	24
2018	Financial management	36	17
2018	Information technology	31	130

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	42	11
2018	Administration and operations	57	26
2018	Human resources	42	24
2018	Financial management	34	17
2018	Information technology	55	130

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	32	26
2018	Information technology	31	130
2018	Project management	38	19

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Total responses
2018	Communications or public affairs	11
2018	Human resources	24
2018	Financial management	17
2018	Project management	19

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Information technology	9	130
2018	None of the above	47	13

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	26
2018	Information technology	11	130
2018	Project management	0	19

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	63	26
2018	Human resources	47	24
2018	Financial management	53	17
2018	Information technology	52	130
2018	Project management	57	19

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	31	26
2018	Financial management	40	17
2018	Information technology	21	130
2018	None of the above	46	13

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Information technology	15	130

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	61	26
2018	Human resources	60	24
2018	Financial management	62	17
2018	Information technology	57	130
2018	Project management	76	19

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	24	26
2018	Information technology	30	130
2018	Project management	24	19

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	24
2018	Financial management	0	17
2018	Information technology	8	130

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Administration and operations	27	26
2018	Information technology	19	130

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Human resources	0	24
2018	Information technology	7	130

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	17
2018	Information technology	6	130
2018	None of the above	0	13

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Information technology	19	130
2018	None of the above	0	13

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Administration and operations	20	26
2018	Information technology	14	130

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	20	26
2018	Human resources	28	24
2018	Information technology	24	130
2018	Project management	0	19

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	22	23
2018	Information technology	7	122

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	22	23
2018	Information technology	16	122

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	10
2018	Information technology	10	122
2018	None of the above	0	13

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	10
2018	Information technology	6	122

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	17
2018	Information technology	9	122

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	17
2018	Information technology	7	122

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	25	23
2018	Information technology	20	122
2018	Project management	30	18

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	10
2018	Administration and operations	0	23
2018	Information technology	14	122

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Information technology	8	122

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	40	23
2018	Financial management	33	17
2018	Information technology	30	122

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Information technology	9	122

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	51	23
2018	Human resources	46	23
2018	Financial management	71	17
2018	Information technology	52	122
2018	Project management	35	18

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Total responses
2018	Communications or public affairs	10
2018	Administration and operations	23
2018	Financial management	17

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	49	10
2018	Administration and operations	51	23
2018	Human resources	61	23
2018	Information technology	57	122
2018	Project management	45	18
2018	None of the above	52	13

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	10
2018	Financial management	0	17
2018	Information technology	5	122
2018	Project management	0	18
2018	None of the above	0	13

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	10
2018	Financial management	0	17
2018	Information technology	15	122
2018	Project management	25	18

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	9	29	2	4	39	10	32	12	48
2018	Communications or public affairs	10	12	26	8	5	33	5	36	22	80
2018	Security	16	17	29	3	4	24	8	48	10	118
2018	Science and technology	6	21	32	3	6	21	12	39	13	33
2018	Administration and operations	23	11	26	4	4	25	7	50	12	238
2018	Human resources	21	19	17	7	5	23	8	57	17	170
2018	Financial management	17	15	21	6	4	25	13	50	15	130
2018	Procurement	23	13	19	4	7	24	10	54	17	70
2018	Real property	20	8	32	8	3	23	6	40	15	38
2018	Materiel management	17	29	15	0	0	39	0	76	0	13
2018	Information management	20	14	28	3	4	25	6	49	10	70
2018	Information technology	17	15	23	4	4	31	7	52	12	1400
2018	Internal audit	26	6	17	6	0	46	0	59	10	18
2018	Data sciences	24	21	20	0	9	15	11	61	12	12
2018	Policy	18	7	31	5	3	25	12	39	13	25
2018	Project management	15	12	26	4	4	33	5	45	13	149
2018	Other services to the public	25	26	20	7	0	17	5	66	9	15
2018	None of the above	15	13	21	3	4	36	8	50	14	88
2017	Client contact centre	14	12	24	5	5	29	11	43	17	75
2017	Communications or public affairs	7	18	20	3	8	30	14	45	19	68
2017	Security	15	15	24	5	5	27	8	47	16	135
2017	Science and technology	12	19	21	3	0	29	17	56	5	73
2017	Administration and operations	17	16	20	5	5	28	10	52	16	311
2017	Human resources	25	18	12	4	3	31	8	69	11	139
2017	Financial management	11	17	17	6	7	33	9	48	22	139
2017	Procurement	14	25	23	2	8	24	3	54	14	98
2017	Real property	8	16	19	4	4	42	8	46	16	25
2017	Materiel management	8	24	25	0	19	24	0	42	25	12
2017	Information management	15	15	22	5	6	30	6	47	17	80
2017	Information technology	14	14	22	3	4	33	10	49	13	1747
2017	Policy	5	9	15	0	31	34	6	24	52	19
2017	Project management	14	11	20	4	5	30	16	47	16	162
2017	Other services to the public	41	16	10	0	5	28	0	78	7	18
2017	None of the above	9	10	29	2	5	29	16	35	13	149
2014	Client contact centre	13	15	23	6	5	29	9	45	18	88
2014	Communications or public affairs	7	7	21	3	7	44	10	32	23	66
2014	Security	14	8	25	4	5	33	12	40	16	139
2014	Science and technology	9	15	25	6	9	31	6	37	23	118
2014	Administration and operations	12	15	23	7	5	28	10	44	20	372
2014	Human resources	14	14	24	5	10	23	10	42	23	163
2014	Financial management	8	11	21	4	5	34	16	39	19	202
2014	Procurement	13	18	25	3	4	25	11	49	11	99
2014	Real property	18	0	41	0	9	23	8	27	13	22
2014	Materiel management	22	12	16	6	6	33	6	55	19	18
2014	Information management	15	18	20	4	12	27	5	49	22	113
2014	Information technology	12	14	23	4	4	35	9	46	13	2509
2014	Internal audit	7	20	15	7	7	36	7	49	25	14
2014	Other services to the public	6	21	38	0	6	27	3	38	9	33
2014	None of the above	12	12	23	4	4	34	12	44	14	161

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	25	24	2	4	19	2	62	7	49
2018	Communications or public affairs	16	36	30	7	1	10	0	58	9	80
2018	Security	26	34	24	3	3	9	0	67	7	119
2018	Science and technology	18	38	24	0	6	12	3	65	7	33
2018	Administration and operations	33	23	23	3	3	13	1	66	7	238
2018	Human resources	31	36	14	4	6	7	2	74	11	170
2018	Financial management	24	31	25	4	4	11	2	62	9	129
2018	Procurement	40	24	17	6	5	8	0	69	12	70
2018	Real property	37	24	18	8	5	8	0	66	15	38
2018	Materiel management	25	29	15	7	0	25	0	71	9	13
2018	Information management	35	20	21	9	3	11	1	63	13	70
2018	Information technology	29	29	22	4	3	12	1	67	7	1402
2018	Internal audit	45	22	17	0	0	16	0	80	0	18
2018	Data sciences	28	48	17	0	0	6	0	82	0	12
2018	Policy	37	39	14	0	0	11	0	85	0	25
2018	Project management	25	33	20	2	4	14	1	69	7	149
2018	Other services to the public	36	26	13	5	7	12	0	72	13	15
2018	None of the above	27	24	20	2	3	21	3	67	7	88
2017	Client contact centre	24	28	20	7	5	17	0	62	14	75
2017	Communications or public affairs	22	29	21	10	5	13	2	59	17	68
2017	Security	24	29	21	4	4	17	1	64	10	135
2017	Science and technology	22	31	20	1	0	23	3	71	2	73
2017	Administration and operations	27	27	20	6	3	16	2	66	10	311
2017	Human resources	30	32	12	7	2	17	1	75	11	138
2017	Financial management	25	31	18	5	5	16	1	67	12	139
2017	Procurement	25	32	20	6	6	11	0	64	13	98
2017	Real property	8	40	19	0	4	30	0	67	6	25
2017	Materiel management	24	16	25	0	19	17	0	48	22	12
2017	Information management	26	22	25	6	1	18	1	60	9	80
2017	Information technology	22	27	23	4	3	18	2	62	9	1747
2017	Policy	20	27	11	6	21	15	0	56	32	19
2017	Project management	26	20	23	4	3	21	4	60	9	163
2017	Other services to the public	46	16	16	0	5	17	0	75	6	18
2017	None of the above	15	21	26	6	4	18	9	51	14	149
2014	Client contact centre	17	26	22	4	7	25	0	57	13	88
2014	Communications or public affairs	14	15	19	11	7	32	1	44	28	66
2014	Security	18	19	27	7	2	25	2	51	12	139
2014	Science and technology	14	28	19	8	9	22	1	54	21	118
2014	Administration and operations	22	20	23	7	3	22	3	56	13	372
2014	Human resources	15	25	22	10	7	18	3	51	21	162
2014	Financial management	13	20	27	5	4	27	3	47	14	203
2014	Procurement	21	32	17	3	5	17	4	68	10	99
2014	Real property	22	27	37	5	4	5	0	52	10	22
2014	Materiel management	17	39	6	0	0	39	0	91	0	18
2014	Information management	23	23	22	4	9	19	1	57	15	113
2014	Information technology	18	25	24	5	3	23	2	58	10	2510
2014	Internal audit	29	35	15	7	7	7	0	69	15	14
2014	Other services to the public	14	42	24	3	8	9	0	61	12	34
2014	None of the above	18	17	27	5	4	25	4	49	13	161

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Security	9	91	118
2018	Administration and operations	8	92	238
2018	Human resources	6	94	170
2018	Financial management	12	88	129
2018	Procurement	10	90	69
2018	Materiel management	0	100	13
2018	Information management	9	91	70
2018	Information technology	5	95	1396
2018	Internal audit	0	100	18
2018	Data sciences	0	100	12
2018	Policy	0	100	25
2018	Project management	9	91	150

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	57	19
2018	Financial management	42	15
2018	Information technology	32	68

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	64	19
2018	Information technology	78	68

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	19
2018	Human resources	0	10

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Security	10
2018	Administration and operations	19
2018	Human resources	10
2018	Information technology	68
2018	Project management	13

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Information technology	9	68

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	19
2018	Financial management	0	15

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	19
2018	Information technology	9	68

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Financial management	44	15
2018	Information technology	14	68
2018	Project management	0	13

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Security	50	10
2018	Administration and operations	26	19
2018	Financial management	45	15
2018	Information technology	23	68

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Security	0	10
2018	Human resources	0	10
2018	Information technology	10	68

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Total responses
2018	Security	10
2018	Human resources	10
2018	Financial management	15
2018	Project management	13

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Information technology	25	68

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Security	0	10
2018	Administration and operations	26	19
2018	Information technology	28	68

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	15
2018	Project management	0	13

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Total responses
2018	Security	10
2018	Administration and operations	19
2018	Human resources	10
2018	Financial management	15
2018	Information technology	68

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Total responses
2018	Security	10
2018	Human resources	10
2018	Financial management	15

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Security	0	10
2018	Information technology	13	68

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Total responses
2018	Security	10
2018	Human resources	10
2018	Financial management	15
2018	Information technology	68
2018	Project management	13

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Information technology	23	68

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2018	Security	10
2018	Administration and operations	19
2018	Human resources	10
2018	Financial management	15
2018	Information technology	68
2018	Project management	13

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Information technology	27	68
2018	Project management	38	13

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Security	0	10
2018	Financial management	68	15
2018	Information technology	27	68
2018	Project management	38	13

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Information technology	18	68

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Security	0	10

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Information technology	13	68

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Total responses
2018	Administration and operations	19
2018	Financial management	15
2018	Project management	13

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2018	Security	10
2018	Financial management	15
2018	Project management	13

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Security	0	10
2018	Administration and operations	0	19
2018	Information technology	7	68

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	19
2018	Financial management	0	15
2018	Information technology	7	68

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	64	19
2018	Information technology	51	68

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	15
2018	Information technology	0	66

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	35	17
2018	Financial management	0	15
2018	Information technology	15	66

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Total responses
2018	Administration and operations	17
2018	Financial management	15
2018	Project management	13

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Total responses
2018	Financial management	15
2018	Information technology	66
2018	Project management	13

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Total responses
2018	Administration and operations	17
2018	Financial management	15
2018	Information technology	66

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	15
2018	Project management	0	13

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Information technology	8	66

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Information technology	22	66

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Financial management	35	15
2018	Information technology	17	66
2018	Project management	0	13

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Financial management	55	15
2018	Information technology	31	66

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	17
2018	Information technology	11	66

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	34	17
2018	Financial management	54	15
2018	Information technology	52	66
2018	Project management	54	13

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Total responses
2018	Administration and operations	17
2018	Financial management	15
2018	Project management	13

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	40	17
2018	Information technology	66	66
2018	Project management	62	13

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Total responses
2018	Administration and operations	17
2018	Financial management	15
2018	Project management	13

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	15
2018	Information technology	22	66

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	11	31	4	2	32	10	36	10	49
2018	Communications or public affairs	6	16	35	2	0	38	2	37	4	79
2018	Security	13	16	28	3	6	28	6	43	14	119
2018	Science and technology	12	17	27	3	9	27	6	43	17	33
2018	Administration and operations	22	8	30	3	2	28	7	47	8	238
2018	Human resources	21	24	16	3	3	24	8	67	8	171
2018	Financial management	17	11	27	2	5	27	11	45	11	130
2018	Procurement	22	10	21	4	6	29	8	52	15	70
2018	Real property	20	11	33	3	3	22	8	45	8	38
2018	Materiel management	10	36	15	0	0	39	0	76	0	13
2018	Information management	23	14	24	6	3	25	6	53	12	70
2018	Information technology	18	15	24	2	2	32	6	54	7	1400
2018	Internal audit	22	12	17	0	0	48	0	66	0	17
2018	Data sciences	24	32	29	0	0	15	0	66	0	12
2018	Policy	15	15	30	3	0	25	12	48	5	25
2018	Project management	11	14	26	1	5	36	7	43	11	149
2018	Other services to the public	27	21	28	7	0	18	0	58	9	14
2018	None of the above	16	11	24	1	1	37	10	51	4	86
2017	Client contact centre	13	20	20	4	2	34	7	56	11	75
2017	Communications or public affairs	8	11	21	1	3	46	11	43	9	68
2017	Security	14	14	24	5	1	33	7	48	11	134
2017	Science and technology	9	24	19	1	0	34	13	62	3	73
2017	Administration and operations	17	19	20	2	2	30	10	59	8	310
2017	Human resources	22	17	16	1	2	33	9	67	5	138
2017	Financial management	11	21	16	5	1	39	7	59	12	139
2017	Procurement	21	18	24	3	2	27	5	58	8	97
2017	Real property	12	16	16	7	4	38	8	50	21	25
2017	Materiel management	8	24	25	0	19	24	0	42	25	12
2017	Information management	15	10	29	4	8	30	4	38	18	80
2017	Information technology	14	14	23	2	3	37	8	51	8	1744
2017	Policy	11	5	15	9	6	54	0	35	33	19
2017	Project management	14	10	25	2	2	35	13	45	7	163
2017	Other services to the public	35	21	11	0	5	17	10	78	7	18
2017	None of the above	7	14	26	0	1	37	14	44	3	150
2014	Client contact centre	12	12	22	8	3	33	9	42	20	88
2014	Communications or public affairs	6	1	15	0	4	61	12	27	16	66
2014	Security	13	11	22	3	4	36	12	46	12	139
2014	Science and technology	9	11	28	8	3	34	6	34	19	118
2014	Administration and operations	14	13	22	2	3	36	10	51	9	372
2014	Human resources	10	14	25	3	5	37	6	42	14	163
2014	Financial management	9	14	21	4	3	39	12	45	13	203
2014	Procurement	19	14	20	3	2	34	7	57	9	99
2014	Real property	13	13	32	0	5	28	9	42	7	22
2014	Materiel management	17	23	22	0	5	27	6	59	7	18
2014	Information management	13	13	23	4	5	36	6	45	15	113
2014	Information technology	13	14	23	2	2	38	8	49	7	2509
2014	Internal audit	7	13	15	7	0	51	7	49	16	14
2014	Other services to the public	8	30	30	0	3	29	0	54	4	34
2014	None of the above	9	14	21	4	2	39	12	45	12	161

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	22	23	4	0	24	4	62	5	49
2018	Communications or public affairs	16	39	25	4	0	16	0	66	4	80
2018	Security	26	29	24	1	5	14	1	65	7	119
2018	Science and technology	21	29	24	6	9	9	3	57	17	33
2018	Administration and operations	35	19	25	2	3	15	1	65	6	239
2018	Human resources	31	39	12	3	3	11	2	80	7	169
2018	Financial management	24	34	20	2	5	15	1	68	8	130
2018	Procurement	37	23	19	7	6	6	2	65	14	69
2018	Real property	37	22	24	4	3	11	0	65	8	38
2018	Materiel management	25	36	15	0	0	25	0	81	0	13
2018	Information management	31	24	18	6	3	17	1	67	11	70
2018	Information technology	28	29	22	3	2	14	2	68	6	1402
2018	Internal audit	40	33	11	0	0	16	0	87	0	18
2018	Data sciences	37	34	15	8	0	6	0	76	8	12
2018	Policy	33	34	18	0	0	14	0	79	0	25
2018	Project management	24	36	20	2	3	14	1	70	6	149
2018	Other services to the public	35	22	15	20	0	7	0	62	22	13
2018	None of the above	28	18	21	0	1	29	3	67	2	86
2017	Client contact centre	28	29	18	7	1	17	0	69	9	75
2017	Communications or public affairs	28	25	17	4	1	24	1	70	7	68
2017	Security	23	29	21	6	1	19	1	65	9	134
2017	Science and technology	18	37	16	1	0	25	3	76	2	73
2017	Administration and operations	30	28	18	3	2	16	3	71	6	309
2017	Human resources	30	29	14	2	2	18	5	77	5	139
2017	Financial management	23	35	17	3	2	18	2	72	7	139
2017	Procurement	30	34	23	0	3	10	0	70	3	98
2017	Real property	15	40	4	7	4	30	0	78	16	25
2017	Materiel management	24	16	25	8	10	17	0	48	22	12
2017	Information management	25	18	26	1	8	20	1	54	12	80
2017	Information technology	23	26	22	3	2	21	2	64	7	1745
2017	Policy	28	26	15	15	0	16	0	65	18	19
2017	Project management	28	18	21	2	2	25	3	64	6	163
2017	Other services to the public	41	26	11	0	5	12	5	81	6	18
2017	None of the above	15	27	20	1	1	30	6	65	4	149
2014	Client contact centre	16	27	23	8	1	25	0	57	12	88
2014	Communications or public affairs	15	15	25	0	4	40	1	50	7	66
2014	Security	18	16	26	2	3	32	3	52	8	139
2014	Science and technology	18	24	24	7	5	21	1	54	15	118
2014	Administration and operations	24	21	21	2	2	27	3	64	6	371
2014	Human resources	13	27	22	5	5	27	1	56	14	162
2014	Financial management	14	23	26	4	2	27	3	54	8	203
2014	Procurement	24	27	20	2	4	19	3	67	8	99
2014	Real property	27	27	23	0	5	14	5	66	6	22
2014	Materiel management	17	35	11	11	0	27	0	71	15	18
2014	Information management	22	20	21	2	6	27	1	59	11	113
2014	Information technology	20	25	22	3	2	26	2	62	6	2509
2014	Internal audit	36	28	22	0	7	7	0	69	7	14
2014	Other services to the public	14	51	17	3	3	12	0	74	6	34
2014	None of the above	16	24	23	2	2	26	7	60	6	161

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	25	22	14	18	2	2	45	33	48
2018	Communications or public affairs	19	23	19	20	18	0	1	42	39	80
2018	Security	16	26	26	11	19	0	2	43	30	119
2018	Science and technology	26	24	24	9	18	0	0	50	27	33
2018	Administration and operations	24	20	20	19	13	0	2	45	34	237
2018	Human resources	20	20	28	12	17	0	3	41	30	171
2018	Financial management	23	18	25	12	18	1	2	42	32	131
2018	Procurement	29	19	24	14	14	0	0	48	28	70
2018	Real property	16	27	39	7	11	0	0	43	18	38
2018	Materiel management	7	14	15	10	54	0	0	22	64	13
2018	Information management	22	29	32	6	11	0	0	51	16	71
2018	Information technology	21	25	24	12	16	0	2	47	28	1400
2018	Internal audit	16	8	22	11	43	0	0	24	54	18
2018	Data sciences	31	23	0	6	34	0	6	57	43	12
2018	Policy	12	29	26	7	26	0	0	41	33	25
2018	Project management	18	27	17	22	15	1	1	45	37	150
2018	Other services to the public	6	29	32	13	20	0	0	35	33	15
2018	None of the above	18	19	25	18	18	0	1	38	36	88
2017	Client contact centre	22	28	17	12	12	0	9	55	26	74
2017	Communications or public affairs	21	21	20	14	21	0	3	43	36	68
2017	Security	22	25	21	14	18	0	0	47	32	134
2017	Science and technology	15	19	24	18	22	0	1	35	41	73
2017	Administration and operations	18	21	22	18	19	0	2	40	38	309
2017	Human resources	21	26	21	10	18	1	4	49	29	139
2017	Financial management	26	21	21	17	10	1	4	49	29	138
2017	Procurement	22	17	26	19	12	1	3	40	32	98
2017	Real property	19	18	20	23	20	0	0	37	43	25
2017	Materiel management	41	17	16	19	0	0	8	63	20	12
2017	Information management	8	33	17	22	15	1	4	43	39	80
2017	Information technology	20	27	21	13	17	0	1	48	31	1746
2017	Policy	17	5	20	26	32	0	0	21	59	19
2017	Project management	22	25	19	16	17	0	2	47	34	163
2017	Other services to the public	10	29	24	16	16	0	5	41	34	18
2017	None of the above	23	21	21	16	13	0	5	47	30	149

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	25	25	18	8	2	2	47	27	48
2018	Communications or public affairs	15	34	27	10	13	0	1	50	23	80
2018	Security	19	28	25	19	9	1	0	47	27	119
2018	Science and technology	17	27	38	9	6	3	0	45	15	33
2018	Administration and operations	20	29	29	14	6	0	1	50	20	237
2018	Human resources	14	21	30	18	17	0	0	35	35	169
2018	Financial management	23	22	27	19	9	0	1	45	27	130
2018	Procurement	15	29	29	12	15	0	0	44	27	70
2018	Real property	6	22	32	30	10	0	0	27	40	38
2018	Materiel management	15	32	18	15	21	0	0	46	36	13
2018	Information management	16	30	31	8	13	0	1	47	22	70
2018	Information technology	19	27	29	15	10	0	0	46	25	1399
2018	Internal audit	26	17	13	33	11	0	0	43	44	18
2018	Data sciences	24	12	30	27	6	0	0	37	34	12
2018	Policy	34	14	29	13	11	0	0	48	23	25
2018	Project management	9	35	28	19	7	1	1	45	27	149
2018	Other services to the public	32	12	39	6	12	0	0	43	18	15
2018	None of the above	26	27	23	10	11	2	1	54	22	88
2017	Client contact centre	20	25	26	14	11	0	5	47	26	75
2017	Communications or public affairs	11	29	34	12	13	0	0	40	26	68
2017	Security	22	23	24	19	11	0	0	45	30	134
2017	Science and technology	20	31	25	13	10	0	0	51	24	73
2017	Administration and operations	23	26	28	14	9	0	0	49	23	310
2017	Human resources	11	20	29	19	18	0	2	33	38	139
2017	Financial management	16	23	31	14	14	0	1	40	29	139
2017	Procurement	15	31	25	18	11	0	0	46	28	98
2017	Real property	8	37	31	4	20	0	0	45	24	25
2017	Materiel management	25	33	19	16	7	0	0	58	23	12
2017	Information management	14	34	26	14	11	0	0	48	25	79
2017	Information technology	20	27	26	16	10	0	1	47	26	1744
2017	Policy	6	27	20	26	21	0	0	33	47	19
2017	Project management	17	27	25	19	13	0	0	44	31	162
2017	Other services to the public	40	12	5	23	10	0	10	57	37	18
2017	None of the above	23	24	22	16	11	0	3	49	28	149

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	21	33	8	6	2	5	49	15	48
2018	Communications or public affairs	16	24	26	21	13	0	0	40	34	80
2018	Security	24	27	25	14	9	1	1	52	23	118
2018	Science and technology	23	24	29	15	3	6	0	50	19	33
2018	Administration and operations	19	32	25	15	6	1	2	52	22	238
2018	Human resources	12	33	28	10	15	0	1	46	26	169
2018	Financial management	25	24	19	17	14	0	1	50	31	130
2018	Procurement	20	41	18	12	7	0	2	62	19	70
2018	Real property	3	19	39	28	11	0	0	22	39	38
2018	Materiel management	22	32	25	14	7	0	0	54	21	13
2018	Information management	21	39	19	14	7	0	0	60	21	69
2018	Information technology	20	29	25	15	9	1	1	50	25	1398
2018	Internal audit	27	19	10	27	17	0	0	46	44	18
2018	Data sciences	24	21	31	23	0	0	0	45	23	12
2018	Policy	19	14	36	16	15	0	0	33	31	24
2018	Project management	10	23	31	19	14	1	1	35	33	149
2018	Other services to the public	34	19	28	6	12	0	0	53	19	14
2018	None of the above	31	26	18	7	15	3	0	59	22	87
2017	Client contact centre	26	21	24	15	6	0	9	51	22	73
2017	Communications or public affairs	11	18	42	20	9	0	0	29	29	68
2017	Security	24	23	28	12	13	0	1	47	25	134
2017	Science and technology	20	34	22	15	8	1	0	55	23	72
2017	Administration and operations	24	30	25	12	9	0	1	54	21	310
2017	Human resources	17	21	27	18	15	0	2	39	34	139
2017	Financial management	18	21	28	16	17	0	1	39	33	138
2017	Procurement	22	31	24	15	8	1	0	53	23	96
2017	Real property	4	39	20	29	8	0	0	43	37	24
2017	Materiel management	33	17	16	27	7	0	0	50	34	12
2017	Information management	25	25	19	18	13	0	0	50	31	80
2017	Information technology	20	29	23	16	10	1	1	50	26	1742
2017	Policy	11	20	33	14	21	0	0	31	35	19
2017	Project management	18	23	26	15	17	0	1	41	33	162
2017	Other services to the public	40	11	17	12	5	0	15	61	20	18
2017	None of the above	21	22	21	19	12	0	5	45	33	149

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	8	34	12	20	2	6	28	35	49
2018	Communications or public affairs	27	26	25	12	11	0	0	52	22	79
2018	Security	17	21	23	23	15	1	1	38	38	118
2018	Science and technology	14	27	29	12	18	0	0	41	30	33
2018	Administration and operations	21	23	22	19	13	0	2	45	33	237
2018	Human resources	13	20	19	25	22	0	0	33	48	170
2018	Financial management	18	23	19	23	15	1	1	42	39	131
2018	Procurement	15	33	19	19	13	0	0	48	32	70
2018	Real property	14	16	34	17	16	3	0	31	34	38
2018	Materiel management	7	22	25	7	39	0	0	29	46	13
2018	Information management	12	34	19	12	20	1	1	47	33	70
2018	Information technology	16	23	24	19	15	1	1	41	35	1399
2018	Internal audit	21	11	16	19	28	6	0	34	49	18
2018	Data sciences	24	27	21	19	9	0	0	52	27	12
2018	Policy	17	42	18	11	12	0	0	58	23	25
2018	Project management	11	25	26	24	9	3	2	39	34	148
2018	Other services to the public	30	7	32	13	18	0	0	37	31	15
2018	None of the above	18	26	15	20	16	4	0	46	38	88
2017	Client contact centre	16	27	23	15	13	0	6	45	30	75
2017	Communications or public affairs	9	26	31	13	17	0	5	37	31	68
2017	Security	17	23	22	18	20	0	0	39	38	134
2017	Science and technology	14	19	34	15	17	0	1	33	33	73
2017	Administration and operations	22	23	21	16	14	1	2	47	31	310
2017	Human resources	11	23	19	22	22	0	2	35	45	138
2017	Financial management	21	24	24	11	18	1	1	46	30	139
2017	Procurement	12	22	28	21	16	1	0	35	37	98
2017	Real property	7	16	33	16	24	4	0	24	41	25
2017	Materiel management	33	8	19	24	7	8	0	45	34	12
2017	Information management	10	19	26	26	19	0	0	29	45	80
2017	Information technology	16	23	23	19	17	1	1	40	37	1743
2017	Policy	4	27	28	9	32	0	0	31	41	19
2017	Project management	16	17	20	26	21	0	1	33	47	163
2017	Other services to the public	18	11	28	5	27	0	10	32	37	18
2017	None of the above	18	19	19	21	16	2	7	40	40	150

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	19	12	2	6	2	12	77	9	49
2018	Communications or public affairs	36	28	14	8	11	0	3	66	20	78
2018	Security	37	31	18	4	0	1	9	76	5	118
2018	Science and technology	45	27	15	3	0	0	9	80	3	32
2018	Administration and operations	40	26	15	7	3	1	8	73	11	237
2018	Human resources	40	24	17	5	5	0	9	71	11	168
2018	Financial management	40	19	23	9	5	0	4	61	15	131
2018	Procurement	42	33	11	4	7	0	4	77	12	70
2018	Real property	34	27	23	8	5	0	3	63	13	38
2018	Materiel management	47	32	0	7	14	0	0	79	21	13
2018	Information management	42	34	13	3	3	1	4	80	6	69
2018	Information technology	41	29	14	6	4	1	5	74	11	1398
2018	Internal audit	56	6	11	11	5	0	11	69	18	18
2018	Data sciences	60	6	0	19	14	0	0	66	34	12
2018	Policy	57	17	15	3	8	0	0	74	11	25
2018	Project management	42	24	17	6	3	2	6	71	10	149
2018	Other services to the public	38	13	25	13	11	0	0	52	24	15
2018	None of the above	43	22	10	12	4	2	7	71	18	88
2017	Client contact centre	43	14	8	7	5	0	23	74	15	75
2017	Communications or public affairs	33	28	14	13	8	0	5	64	21	68
2017	Security	38	32	14	7	4	0	4	74	12	134
2017	Science and technology	36	30	14	11	3	0	7	71	14	73
2017	Administration and operations	45	23	13	6	5	1	8	74	12	309
2017	Human resources	34	22	8	13	9	1	13	65	26	139
2017	Financial management	35	27	14	12	8	1	4	65	21	139
2017	Procurement	42	25	12	10	6	1	4	70	17	97
2017	Real property	37	39	4	0	8	0	12	87	9	25
2017	Materiel management	52	25	8	0	7	0	8	84	8	12
2017	Information management	44	22	12	4	6	1	10	75	12	79
2017	Information technology	40	29	15	6	4	1	6	73	11	1741
2017	Policy	32	16	16	21	15	0	0	49	36	19
2017	Project management	39	26	14	8	7	0	7	70	16	163
2017	Other services to the public	44	18	10	0	11	0	17	75	13	18
2017	None of the above	40	17	13	8	6	2	14	68	16	150

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	16	12	12	6	4	6	67	20	49
2018	Communications or public affairs	32	24	21	12	11	0	0	56	23	79
2018	Security	35	31	17	10	5	1	1	67	15	118
2018	Science and technology	53	21	9	9	6	0	3	76	15	33
2018	Administration and operations	35	25	21	9	7	1	3	62	16	237
2018	Human resources	33	26	18	10	11	0	2	60	22	171
2018	Financial management	33	24	22	13	8	0	0	57	21	131
2018	Procurement	34	26	14	14	12	0	0	61	26	70
2018	Real property	45	19	25	8	0	0	3	66	8	38
2018	Materiel management	32	32	22	7	7	0	0	64	14	13
2018	Information management	32	34	19	10	3	0	1	67	14	68
2018	Information technology	34	29	19	9	7	1	1	64	16	1398
2018	Internal audit	51	6	28	6	10	0	0	56	16	18
2018	Data sciences	38	12	11	8	15	16	0	60	27	12
2018	Policy	39	22	19	7	12	0	0	61	19	25
2018	Project management	32	37	14	9	5	1	1	71	15	149
2018	Other services to the public	45	12	19	13	12	0	0	57	25	15
2018	None of the above	38	19	19	14	8	1	1	59	22	88
2017	Client contact centre	38	26	22	9	1	1	2	66	11	74
2017	Communications or public affairs	27	27	26	15	5	0	0	54	20	68
2017	Security	36	24	20	14	6	1	0	60	20	134
2017	Science and technology	32	23	19	16	6	3	1	57	23	73
2017	Administration and operations	32	29	22	10	5	0	1	62	16	308
2017	Human resources	40	24	20	8	7	0	1	64	15	139
2017	Financial management	28	25	22	15	9	0	2	53	24	139
2017	Procurement	33	27	23	10	6	0	1	61	16	98
2017	Real property	35	30	19	12	4	0	0	65	16	25
2017	Materiel management	58	10	8	23	0	0	0	68	23	12
2017	Information management	38	28	18	10	6	0	0	66	17	79
2017	Information technology	31	32	21	9	5	0	1	64	15	1744
2017	Policy	5	32	41	16	5	0	0	37	22	19
2017	Project management	30	31	18	13	8	0	0	61	21	162
2017	Other services to the public	33	28	11	13	11	0	5	64	25	18
2017	None of the above	42	22	17	10	5	1	3	66	16	149

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	20	39	4	4	2	6	49	9	48
2018	Communications or public affairs	12	28	32	16	12	0	0	40	27	80
2018	Security	24	33	24	13	4	1	1	58	17	119
2018	Science and technology	27	27	24	6	9	3	3	58	16	32
2018	Administration and operations	35	29	20	8	5	1	2	67	13	238
2018	Human resources	20	33	24	13	6	1	3	55	20	166
2018	Financial management	25	36	21	10	9	0	0	61	19	129
2018	Procurement	32	41	16	6	5	0	0	74	10	70
2018	Real property	8	41	36	10	3	0	3	50	13	38
2018	Materiel management	18	36	15	25	7	0	0	54	32	13
2018	Information management	29	37	12	11	5	4	1	70	17	71
2018	Information technology	21	33	26	13	5	1	1	55	18	1402
2018	Internal audit	27	35	22	11	6	0	0	62	17	18
2018	Data sciences	24	23	32	21	0	0	0	47	21	12
2018	Policy	30	28	19	18	0	0	5	61	19	25
2018	Project management	22	33	25	9	7	3	1	57	17	149
2018	Other services to the public	30	29	15	5	20	0	0	59	26	14
2018	None of the above	30	33	15	9	8	1	3	66	18	85
2017	Client contact centre	30	23	20	19	3	1	3	57	23	75
2017	Communications or public affairs	25	30	22	13	7	1	1	56	21	68
2017	Security	29	31	21	10	8	1	1	61	18	133
2017	Science and technology	24	29	23	11	11	1	1	55	22	73
2017	Administration and operations	31	34	18	10	3	2	3	68	14	308
2017	Human resources	39	26	19	9	3	1	3	68	12	139
2017	Financial management	21	28	28	12	8	1	2	51	20	138
2017	Procurement	28	37	22	7	4	2	0	66	11	98
2017	Real property	8	39	34	16	4	0	0	46	20	25
2017	Materiel management	33	33	7	19	0	0	8	72	20	12
2017	Information management	23	35	14	15	13	0	0	58	28	78
2017	Information technology	20	32	25	13	8	1	1	53	21	1738
2017	Policy	11	37	31	11	5	0	5	51	17	19
2017	Project management	25	26	26	14	8	0	1	51	22	163
2017	Other services to the public	51	22	17	0	5	0	5	76	6	18
2017	None of the above	35	19	18	12	9	3	4	58	22	149

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	26	28	19	6	2	4	44	26	48
2018	Communications or public affairs	8	25	25	27	14	0	0	33	42	80
2018	Security	26	27	23	15	9	0	1	53	23	118
2018	Science and technology	15	31	24	12	15	3	0	47	28	32
2018	Administration and operations	22	31	25	12	8	0	2	55	20	238
2018	Human resources	13	30	28	18	11	0	0	43	29	166
2018	Financial management	16	32	21	16	15	1	0	47	32	130
2018	Procurement	14	46	24	7	6	1	2	62	13	70
2018	Real property	11	22	26	34	8	0	0	33	41	38
2018	Materiel management	7	46	15	18	14	0	0	54	32	13
2018	Information management	15	39	25	12	7	0	1	55	20	70
2018	Information technology	15	28	28	17	11	1	1	44	28	1398
2018	Internal audit	21	17	33	24	6	0	0	37	30	18
2018	Data sciences	0	19	42	0	23	16	0	23	27	12
2018	Policy	19	29	26	16	10	0	0	48	26	25
2018	Project management	13	20	27	24	11	2	2	35	37	149
2018	Other services to the public	39	13	13	22	13	0	0	52	35	15
2018	None of the above	31	20	20	8	18	2	1	52	27	84
2017	Client contact centre	29	22	18	23	4	0	3	53	28	75
2017	Communications or public affairs	12	37	25	20	4	1	0	50	24	68
2017	Security	18	32	25	13	11	0	0	50	24	134
2017	Science and technology	15	26	28	18	11	1	1	41	30	73
2017	Administration and operations	22	32	22	12	8	1	2	56	21	307
2017	Human resources	23	28	24	15	8	1	1	52	23	139
2017	Financial management	16	17	29	22	15	0	2	33	37	138
2017	Procurement	18	36	22	15	7	1	1	55	22	98
2017	Real property	4	24	33	24	16	0	0	27	39	25
2017	Materiel management	33	16	0	24	10	0	17	59	41	12
2017	Information management	14	27	20	24	15	0	0	41	39	79
2017	Information technology	13	28	25	20	12	1	1	42	33	1743
2017	Policy	11	16	37	35	0	0	0	27	35	19
2017	Project management	17	21	21	26	15	0	1	37	41	163
2017	Other services to the public	35	16	27	7	11	0	5	54	18	18
2017	None of the above	25	17	18	20	14	2	3	45	36	149

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	16	27	23	6	4	4	39	32	48
2018	Communications or public affairs	12	17	21	32	18	0	0	29	50	79
2018	Security	26	28	20	16	9	0	1	55	24	119
2018	Science and technology	28	22	22	16	9	3	0	51	26	31
2018	Administration and operations	24	27	24	15	8	0	1	52	23	238
2018	Human resources	20	28	24	16	10	1	1	49	26	165
2018	Financial management	18	29	26	13	13	1	0	47	26	129
2018	Procurement	17	37	27	4	12	1	2	55	17	69
2018	Real property	3	43	28	21	6	0	0	46	26	37
2018	Materiel management	25	36	7	18	14	0	0	61	32	13
2018	Information management	22	35	19	11	11	1	1	58	22	71
2018	Information technology	18	27	27	17	10	0	1	46	27	1395
2018	Internal audit	27	29	22	16	6	0	0	56	22	18
2018	Data sciences	9	41	30	0	21	0	0	49	21	12
2018	Policy	18	9	31	19	14	9	0	30	36	25
2018	Project management	18	22	31	18	8	2	1	41	27	150
2018	Other services to the public	20	7	45	13	16	0	0	26	29	15
2018	None of the above	32	20	15	12	20	1	0	52	33	85
2017	Client contact centre	27	22	21	18	7	0	5	52	25	75
2017	Communications or public affairs	23	33	15	14	13	1	1	57	28	68
2017	Security	19	30	25	14	11	0	0	50	26	134
2017	Science and technology	24	30	20	16	7	0	3	55	24	72
2017	Administration and operations	24	34	18	11	10	1	2	60	22	308
2017	Human resources	26	30	21	15	6	0	2	57	22	139
2017	Financial management	19	24	18	21	16	1	2	44	38	138
2017	Procurement	22	38	17	13	8	1	1	61	21	98
2017	Real property	11	20	38	15	16	0	0	31	31	25
2017	Materiel management	41	16	8	8	19	0	8	62	29	12
2017	Information management	20	32	9	20	19	0	0	52	39	79
2017	Information technology	17	28	24	18	12	1	1	45	31	1744
2017	Policy	11	38	21	15	15	0	0	49	30	19
2017	Project management	19	20	32	17	12	0	0	39	29	162
2017	Other services to the public	40	21	21	7	5	0	5	65	13	18
2017	None of the above	25	22	20	16	12	1	3	50	30	148

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	17	26	10	8	2	2	54	19	48
2018	Communications or public affairs	22	40	20	11	7	0	0	63	18	79
2018	Security	23	39	25	8	4	0	1	63	12	118
2018	Science and technology	28	25	22	19	6	0	0	53	25	31
2018	Administration and operations	30	34	20	11	4	0	0	65	15	236
2018	Human resources	28	30	20	11	9	1	0	59	20	164
2018	Financial management	32	25	20	14	7	1	2	58	21	129
2018	Procurement	31	32	27	7	2	1	2	64	9	69
2018	Real property	17	32	26	17	6	0	3	50	23	37
2018	Materiel management	22	39	22	10	7	0	0	61	18	13
2018	Information management	14	33	31	16	4	0	1	48	21	71
2018	Information technology	25	31	23	12	7	1	1	57	19	1395
2018	Internal audit	33	21	24	16	5	0	0	54	21	18
2018	Data sciences	15	22	46	17	0	0	0	37	17	12
2018	Policy	22	24	26	19	0	9	0	51	21	25
2018	Project management	21	26	30	13	7	1	1	49	21	149
2018	Other services to the public	20	37	26	7	11	0	0	57	18	15
2018	None of the above	41	22	17	9	10	1	0	64	19	85
2017	Client contact centre	29	25	22	14	4	0	6	58	19	74
2017	Communications or public affairs	29	29	24	8	6	1	3	60	15	68
2017	Security	27	34	20	11	8	0	0	61	19	134
2017	Science and technology	22	34	21	13	7	0	3	58	21	73
2017	Administration and operations	32	33	17	10	5	1	2	68	15	305
2017	Human resources	29	33	20	10	6	0	2	64	16	139
2017	Financial management	29	29	21	8	8	1	4	61	18	138
2017	Procurement	29	29	20	13	5	1	2	60	19	98
2017	Real property	12	48	25	8	8	0	0	60	16	24
2017	Materiel management	50	8	19	24	0	0	0	58	24	12
2017	Information management	18	41	21	9	11	0	0	59	20	79
2017	Information technology	26	32	22	11	7	1	1	59	18	1741
2017	Policy	12	20	40	22	6	0	0	32	28	18
2017	Project management	27	32	21	10	9	1	1	59	19	163
2017	Other services to the public	35	17	22	16	0	0	10	57	18	18
2017	None of the above	31	25	16	10	11	1	5	60	22	149

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	14	18	5	6	2	4	70	11	48
2018	Communications or public affairs	44	27	18	6	4	0	1	72	10	79
2018	Security	52	20	15	5	6	0	2	73	11	119
2018	Science and technology	54	31	3	6	3	0	3	87	9	32
2018	Administration and operations	59	21	11	5	2	0	2	82	7	237
2018	Human resources	60	17	11	4	5	0	5	80	9	166
2018	Financial management	51	24	13	4	4	0	4	78	8	129
2018	Procurement	61	21	9	3	4	0	1	83	8	69
2018	Real property	55	24	12	3	0	0	6	84	3	38
2018	Materiel management	42	27	24	0	8	0	0	68	8	12
2018	Information management	53	24	11	10	0	0	3	79	10	71
2018	Information technology	57	21	10	6	4	0	1	79	10	1387
2018	Internal audit	52	32	11	6	0	0	0	83	6	18
2018	Data sciences	62	38	0	0	0	0	0	100	0	12
2018	Policy	50	24	11	11	5	0	0	73	15	25
2018	Project management	54	25	14	3	2	1	1	80	6	145
2018	Other services to the public	58	11	11	13	6	0	0	70	20	15
2018	None of the above	55	19	12	5	3	0	5	78	9	85
2017	Client contact centre	56	24	5	5	3	0	6	86	9	75
2017	Communications or public affairs	49	20	20	5	5	0	2	70	10	68
2017	Security	49	27	15	6	1	0	1	77	7	134
2017	Science and technology	63	20	11	4	3	0	0	83	7	73
2017	Administration and operations	62	20	10	2	3	0	2	84	6	310
2017	Human resources	59	21	8	6	3	1	2	83	9	139
2017	Financial management	49	25	12	6	4	1	4	78	9	138
2017	Procurement	60	18	10	6	4	1	1	80	10	98
2017	Real property	81	11	4	4	0	0	0	92	4	25
2017	Materiel management	73	0	27	0	0	0	0	73	0	12
2017	Information management	58	23	9	6	3	0	1	82	9	80
2017	Information technology	58	22	11	5	3	1	1	81	7	1744
2017	Policy	53	32	11	4	0	0	0	85	4	19
2017	Project management	57	26	10	4	2	1	1	84	6	163
2017	Other services to the public	56	16	17	5	5	0	0	72	11	18
2017	None of the above	62	19	11	2	2	0	4	85	4	149

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	60	13	6	8	0	2	10	83	9	46
2018	Communications or public affairs	58	18	8	6	5	1	4	80	11	80
2018	Security	62	18	9	3	4	0	4	84	7	119
2018	Science and technology	67	12	3	6	3	3	6	87	10	32
2018	Administration and operations	61	20	10	3	2	0	3	84	5	236
2018	Human resources	64	12	8	3	5	0	8	83	8	166
2018	Financial management	69	13	7	3	2	0	6	87	6	129
2018	Procurement	67	15	6	3	3	1	4	87	7	70
2018	Real property	61	27	7	0	0	0	6	93	0	38
2018	Materiel management	54	7	22	0	7	10	0	68	8	13
2018	Information management	56	25	11	1	1	0	5	85	3	71
2018	Information technology	67	15	7	4	3	1	4	86	7	1391
2018	Internal audit	89	6	5	0	0	0	0	95	0	18
2018	Data sciences	81	11	9	0	0	0	0	91	0	12
2018	Policy	76	11	9	3	0	0	0	88	3	25
2018	Project management	66	18	5	3	2	3	3	89	6	149
2018	Other services to the public	61	6	19	13	0	0	0	67	13	15
2018	None of the above	61	17	8	4	4	0	6	83	9	84

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	67	4	9	2	6	4	8	81	9	48
2018	Communications or public affairs	69	15	4	1	6	0	5	87	8	79
2018	Security	70	14	8	2	3	0	4	87	4	119
2018	Science and technology	82	3	0	6	3	6	0	90	10	32
2018	Administration and operations	74	11	4	4	3	2	3	89	7	238
2018	Human resources	68	8	6	4	5	0	9	84	10	167
2018	Financial management	70	9	6	6	4	1	4	83	11	130
2018	Procurement	67	16	4	2	3	1	7	90	5	70
2018	Real property	73	11	11	0	0	0	6	89	0	38
2018	Materiel management	86	7	7	0	0	0	0	93	0	13
2018	Information management	72	15	3	4	3	0	3	89	8	70
2018	Information technology	75	11	5	2	3	1	4	90	5	1393
2018	Internal audit	89	11	0	0	0	0	0	100	0	18
2018	Data sciences	77	17	0	0	0	6	0	100	0	12
2018	Policy	63	23	7	0	3	0	3	89	4	25
2018	Project management	68	13	4	6	3	2	5	87	9	150
2018	Other services to the public	62	25	6	7	0	0	0	87	7	15
2018	None of the above	69	12	4	6	2	0	8	87	9	85
2017	Client contact centre	74	9	1	7	1	0	7	90	9	75
2017	Communications or public affairs	62	15	9	4	9	0	1	78	12	68
2017	Security	82	6	5	2	4	1	0	89	6	134
2017	Science and technology	78	9	5	3	1	0	3	90	4	73
2017	Administration and operations	70	12	6	3	3	0	5	88	6	308
2017	Human resources	69	9	5	2	5	1	10	87	8	139
2017	Financial management	62	10	7	5	5	4	7	81	11	138
2017	Procurement	72	12	5	4	5	1	0	86	9	97
2017	Real property	77	15	4	0	4	0	0	92	4	25
2017	Materiel management	73	0	8	8	10	0	0	73	19	12
2017	Information management	68	15	6	3	5	1	3	86	8	80
2017	Information technology	75	10	5	2	3	2	3	90	5	1746
2017	Policy	58	5	11	20	0	0	6	67	22	19
2017	Project management	76	11	5	5	2	0	1	88	7	163
2017	Other services to the public	95	0	0	0	5	0	0	95	5	18
2017	None of the above	79	7	3	1	1	2	8	95	2	149

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	68	17	0	5	4	2	4	90	10	47
2018	Communications or public affairs	56	22	11	4	4	0	4	81	7	79
2018	Security	66	23	8	1	1	0	2	90	2	119
2018	Science and technology	65	18	3	6	3	0	6	88	9	33
2018	Administration and operations	61	20	8	6	2	0	2	83	9	239
2018	Human resources	70	14	5	3	3	0	4	88	7	169
2018	Financial management	56	26	7	6	2	1	1	84	8	130
2018	Procurement	50	28	16	1	3	0	2	80	4	70
2018	Real property	62	19	11	6	0	0	3	83	6	38
2018	Materiel management	54	24	15	0	7	0	0	78	7	13
2018	Information management	63	21	11	1	1	0	3	86	3	71
2018	Information technology	64	23	8	2	1	0	2	88	4	1402
2018	Internal audit	100	0	0	0	0	0	0	100	0	18
2018	Data sciences	69	9	23	0	0	0	0	77	0	12
2018	Policy	69	14	14	3	0	0	0	82	3	25
2018	Project management	62	21	9	4	1	2	2	86	4	150
2018	Other services to the public	58	28	14	0	0	0	0	86	0	13
2018	None of the above	66	24	5	1	2	0	1	91	4	86
2017	Client contact centre	69	14	7	4	0	0	6	89	4	75
2017	Communications or public affairs	55	17	16	6	3	0	3	74	9	68
2017	Security	67	19	7	4	4	0	0	86	7	134
2017	Science and technology	65	19	4	5	3	0	4	87	8	72
2017	Administration and operations	63	22	6	3	3	0	4	88	6	306
2017	Human resources	58	17	10	4	3	0	8	82	8	139
2017	Financial management	47	27	11	4	4	1	6	79	9	139
2017	Procurement	54	31	8	3	2	1	1	87	5	98
2017	Real property	67	26	4	4	0	0	0	92	4	25
2017	Materiel management	92	0	0	0	0	0	8	100	0	12
2017	Information management	63	24	6	2	4	0	1	88	6	80
2017	Information technology	62	23	8	3	2	1	1	87	5	1746
2017	Policy	53	26	16	4	0	0	0	80	4	19
2017	Project management	71	20	6	2	1	0	1	91	3	163
2017	Other services to the public	73	10	11	0	5	0	0	84	5	18
2017	None of the above	62	20	6	4	1	1	7	88	5	149

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	60	15	6	5	10	2	2	78	16	47
2018	Communications or public affairs	47	25	12	8	5	0	4	75	13	79
2018	Security	62	21	9	3	4	0	2	84	7	119
2018	Science and technology	55	19	3	6	10	0	6	79	17	31
2018	Administration and operations	59	20	10	6	6	0	1	79	12	238
2018	Human resources	52	19	8	9	7	0	4	75	17	169
2018	Financial management	63	19	6	6	4	1	1	84	10	130
2018	Procurement	54	19	15	5	5	0	2	74	11	70
2018	Real property	65	11	14	8	0	0	3	78	8	38
2018	Materiel management	71	15	7	0	7	0	0	86	7	13
2018	Information management	65	23	3	5	3	0	1	89	8	70
2018	Information technology	61	19	9	5	3	1	2	82	9	1399
2018	Internal audit	53	19	17	6	6	0	0	72	11	18
2018	Data sciences	75	17	9	0	0	0	0	91	0	12
2018	Policy	57	10	22	3	7	0	0	67	11	25
2018	Project management	62	18	9	5	3	1	2	82	8	150
2018	Other services to the public	30	35	15	13	8	0	0	65	20	13
2018	None of the above	59	19	9	5	7	1	1	80	11	86
2017	Client contact centre	67	12	6	5	3	0	7	84	9	75
2017	Communications or public affairs	61	10	3	8	16	0	1	73	24	67
2017	Security	67	18	3	4	6	1	1	87	11	134
2017	Science and technology	61	23	8	3	3	0	3	86	6	73
2017	Administration and operations	63	16	9	4	4	1	3	82	8	310
2017	Human resources	60	18	7	4	5	1	5	82	10	138
2017	Financial management	52	21	8	6	5	1	6	79	13	139
2017	Procurement	62	15	7	8	5	1	1	79	14	98
2017	Real property	62	22	4	8	4	0	0	84	12	25
2017	Materiel management	57	16	8	8	10	0	0	73	19	12
2017	Information management	64	15	8	4	6	3	1	82	10	80
2017	Information technology	65	18	8	4	3	1	2	85	7	1747
2017	Policy	54	20	16	0	4	5	0	79	4	19
2017	Project management	65	20	9	3	2	0	1	85	6	163
2017	Other services to the public	78	11	6	0	6	0	0	89	6	17
2017	None of the above	66	15	6	4	1	1	6	88	6	149

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	11	2	4	0	2	29	91	6	47
2018	Communications or public affairs	50	13	2	4	0	1	30	92	5	77
2018	Security	59	17	4	3	0	0	17	92	3	118
2018	Science and technology	62	12	6	3	0	0	18	89	4	33
2018	Administration and operations	58	10	3	0	0	0	28	95	1	236
2018	Human resources	63	9	3	4	1	0	20	89	7	169
2018	Financial management	53	12	8	2	2	1	21	84	6	129
2018	Procurement	41	22	3	2	0	0	32	93	2	70
2018	Real property	61	11	8	0	0	0	20	90	0	38
2018	Materiel management	54	17	15	0	0	0	14	83	0	13
2018	Information management	63	10	4	1	1	0	20	91	3	70
2018	Information technology	57	12	6	2	0	0	22	90	2	1394
2018	Internal audit	64	11	0	0	0	0	25	100	0	18
2018	Data sciences	65	17	0	0	0	0	19	100	0	12
2018	Policy	55	10	4	4	5	0	24	85	11	24
2018	Project management	61	16	2	1	1	1	18	95	2	149
2018	Other services to the public	31	38	0	0	0	0	31	100	0	12
2018	None of the above	55	11	2	0	0	0	32	97	0	85
2017	Client contact centre	61	6	3	5	0	0	24	90	7	75
2017	Communications or public affairs	56	8	7	3	0	0	27	87	4	67
2017	Security	59	13	7	1	1	1	19	89	3	134
2017	Science and technology	66	8	7	0	0	0	19	92	0	73
2017	Administration and operations	60	11	5	1	1	1	21	92	2	309
2017	Human resources	61	7	5	1	0	0	25	92	2	139
2017	Financial management	50	12	6	6	3	1	22	80	13	139
2017	Procurement	55	18	4	4	1	1	16	89	6	98
2017	Real property	50	20	0	0	4	0	26	95	5	25
2017	Materiel management	65	0	0	0	0	0	35	100	0	12
2017	Information management	58	15	1	1	1	0	23	95	3	80
2017	Information technology	59	14	4	2	1	1	19	91	3	1743
2017	Policy	59	9	11	5	0	0	16	81	6	19
2017	Project management	66	11	4	2	1	0	17	92	3	163
2017	Other services to the public	73	0	0	5	0	0	22	93	7	18
2017	None of the above	60	5	5	1	1	1	27	91	3	149

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	57	16	8	11	2	2	4	77	14	47
2018	Communications or public affairs	71	11	5	1	0	1	10	93	1	78
2018	Security	58	29	7	3	1	0	3	89	4	119
2018	Science and technology	64	15	3	6	3	0	9	87	10	32
2018	Administration and operations	70	17	5	1	0	0	7	93	1	239
2018	Human resources	73	12	3	1	1	0	10	94	3	169
2018	Financial management	71	16	4	1	1	1	7	94	2	129
2018	Procurement	59	22	7	6	2	0	4	84	8	70
2018	Real property	46	23	22	1	3	0	5	73	4	38
2018	Materiel management	64	15	15	7	0	0	0	78	7	13
2018	Information management	70	20	4	0	0	0	6	96	0	71
2018	Information technology	60	21	9	3	2	0	5	85	5	1397
2018	Internal audit	67	11	6	6	0	0	11	88	6	18
2018	Data sciences	65	17	6	0	6	0	6	87	7	12
2018	Policy	74	10	9	0	0	0	7	90	0	25
2018	Project management	59	19	14	1	1	1	5	83	2	149
2018	Other services to the public	48	29	15	8	0	0	0	77	8	13
2018	None of the above	67	10	7	1	3	1	11	87	5	87
2017	Client contact centre	65	12	12	4	0	0	7	83	4	75
2017	Communications or public affairs	73	14	1	0	0	0	12	98	0	67
2017	Security	64	23	6	0	2	1	4	91	2	133
2017	Science and technology	56	27	8	4	0	0	5	87	4	73
2017	Administration and operations	70	15	4	1	1	0	10	94	1	305
2017	Human resources	72	12	6	1	1	1	7	91	2	138
2017	Financial management	59	18	8	3	2	1	8	86	5	137
2017	Procurement	61	23	7	3	1	1	3	88	4	97
2017	Real property	58	30	4	4	0	0	4	92	4	25
2017	Materiel management	65	18	0	0	0	0	17	100	0	12
2017	Information management	70	11	6	5	4	0	4	85	9	80
2017	Information technology	61	21	9	2	1	1	5	87	4	1736
2017	Policy	73	11	5	0	0	0	11	94	0	19
2017	Project management	66	16	10	6	1	0	1	83	7	163
2017	Other services to the public	74	5	11	0	0	0	10	88	0	18
2017	None of the above	62	11	10	2	1	1	13	85	4	148

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	57	29	0	2	4	2	6	93	7	47
2018	Communications or public affairs	68	17	7	1	1	1	6	91	2	78
2018	Security	60	21	12	1	3	0	3	83	4	118
2018	Science and technology	62	21	3	3	0	3	9	93	3	33
2018	Administration and operations	68	16	5	3	4	1	3	87	7	239
2018	Human resources	67	7	6	4	10	0	7	79	14	169
2018	Financial management	72	9	5	6	5	1	2	83	11	129
2018	Procurement	64	17	7	3	6	0	3	83	10	70
2018	Real property	66	14	4	8	3	0	5	84	12	38
2018	Materiel management	61	7	22	10	0	0	0	68	10	13
2018	Information management	72	13	4	5	3	1	1	87	8	71
2018	Information technology	67	16	7	2	3	1	3	87	5	1404
2018	Internal audit	81	14	0	0	5	0	0	95	5	18
2018	Data sciences	53	26	9	0	6	0	6	84	7	12
2018	Policy	60	28	3	4	5	0	0	88	9	25
2018	Project management	66	15	10	4	1	1	3	84	6	149
2018	Other services to the public	73	8	13	0	7	0	0	80	7	13
2018	None of the above	64	13	4	6	2	3	7	86	10	87
2017	Client contact centre	69	11	7	7	1	0	6	84	9	75
2017	Communications or public affairs	55	18	11	5	5	0	6	78	10	67
2017	Security	60	17	12	4	3	1	3	80	7	134
2017	Science and technology	56	13	15	9	1	0	5	73	11	73
2017	Administration and operations	61	15	10	6	5	0	3	78	11	310
2017	Human resources	67	13	5	5	3	1	7	85	9	139
2017	Financial management	66	12	5	4	4	1	7	85	9	139
2017	Procurement	71	9	10	3	5	0	1	81	8	97
2017	Real property	76	24	0	0	0	0	0	100	0	25
2017	Materiel management	58	0	16	0	17	0	8	63	19	12
2017	Information management	55	28	8	2	6	0	1	83	9	80
2017	Information technology	60	21	8	4	3	1	2	84	8	1746
2017	Policy	56	20	9	5	4	0	5	80	10	19
2017	Project management	68	17	5	5	3	0	3	87	8	163
2017	Other services to the public	49	13	23	5	5	0	5	65	11	18
2017	None of the above	64	14	5	5	6	0	7	83	12	149

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	50	30	6	6	2	2	4	85	8	48
2018	Communications or public affairs	48	26	14	7	4	0	2	75	10	79
2018	Security	51	28	15	4	0	0	2	81	4	119
2018	Science and technology	62	12	9	6	6	0	6	78	13	33
2018	Administration and operations	58	24	12	1	3	0	2	84	4	238
2018	Human resources	51	25	12	4	3	0	4	80	8	169
2018	Financial management	46	32	10	6	2	1	3	81	9	130
2018	Procurement	44	31	13	6	3	0	4	78	9	70
2018	Real property	60	21	3	7	3	0	7	87	10	38
2018	Materiel management	56	22	22	0	0	0	0	78	0	13
2018	Information management	50	30	14	0	3	0	3	82	3	71
2018	Information technology	53	26	13	4	2	0	2	81	6	1400
2018	Internal audit	46	38	5	11	0	0	0	84	11	18
2018	Data sciences	40	43	0	9	9	0	0	83	17	12
2018	Policy	34	36	26	4	0	0	0	70	4	25
2018	Project management	52	22	13	7	3	1	2	77	10	148
2018	Other services to the public	51	35	14	0	0	0	0	86	0	13
2018	None of the above	59	25	5	1	5	1	4	88	7	87
2017	Client contact centre	56	23	11	6	0	0	5	83	6	75
2017	Communications or public affairs	42	24	21	2	4	0	6	71	6	67
2017	Security	49	22	16	8	3	0	2	73	11	134
2017	Science and technology	63	24	8	0	0	0	5	91	0	72
2017	Administration and operations	56	24	13	3	2	0	3	82	5	309
2017	Human resources	53	28	12	2	1	0	4	85	3	139
2017	Financial management	51	25	10	4	5	0	5	81	9	139
2017	Procurement	48	31	11	7	3	0	0	79	10	97
2017	Real property	62	14	19	4	0	0	0	77	4	25
2017	Materiel management	68	17	7	0	0	0	8	92	0	12
2017	Information management	56	22	11	4	3	0	4	82	7	80
2017	Information technology	53	27	12	4	2	1	2	83	6	1746
2017	Policy	51	23	21	0	0	0	6	78	0	18
2017	Project management	63	23	13	1	1	0	0	86	2	163
2017	Other services to the public	50	5	40	0	0	0	5	58	0	18
2017	None of the above	60	17	10	4	2	0	7	83	6	147

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	13	38	32	12	4	2	0	52	16	48
2018	Communications or public affairs	12	31	40	8	9	0	0	43	17	79
2018	Security	10	29	43	13	2	0	2	40	16	119
2018	Science and technology	14	21	41	9	15	0	0	35	24	33
2018	Administration and operations	18	31	36	11	2	1	1	50	13	238
2018	Human resources	8	37	34	15	5	0	0	46	20	171
2018	Financial management	14	29	38	15	4	0	0	43	18	130
2018	Procurement	15	42	32	7	4	0	0	57	11	70
2018	Real property	11	26	34	21	8	0	0	37	29	38
2018	Materiel management	0	24	47	22	7	0	0	24	29	13
2018	Information management	14	30	38	14	3	0	1	45	17	71
2018	Information technology	14	32	36	13	5	0	0	46	18	1407
2018	Internal audit	13	27	38	11	11	0	0	40	22	18
2018	Data sciences	33	27	26	14	0	0	0	60	14	12
2018	Policy	14	46	25	8	8	0	0	59	16	25
2018	Project management	10	28	40	18	5	0	0	38	22	150
2018	Other services to the public	12	31	32	20	5	0	0	43	25	15
2018	None of the above	17	32	30	15	6	0	0	49	21	86
2017	Client contact centre	18	25	37	14	4	0	1	44	18	75
2017	Communications or public affairs	9	24	42	15	11	0	0	33	25	67
2017	Security	8	32	42	12	7	0	0	39	18	135
2017	Science and technology	13	29	36	18	4	0	0	42	22	73
2017	Administration and operations	15	28	40	11	5	0	0	43	16	310
2017	Human resources	11	24	39	17	7	1	1	36	25	139
2017	Financial management	12	29	37	16	4	1	1	42	21	139
2017	Procurement	12	31	42	10	5	0	0	43	15	98
2017	Real property	10	20	35	16	20	0	0	30	35	25
2017	Materiel management	33	8	33	0	26	0	0	42	26	12
2017	Information management	12	24	35	20	8	0	1	36	28	79
2017	Information technology	9	29	39	16	7	0	0	38	23	1748
2017	Policy	0	22	57	11	11	0	0	22	21	19
2017	Project management	7	26	35	24	5	2	0	34	30	163
2017	Other services to the public	10	29	28	23	11	0	0	39	33	18
2017	None of the above	16	26	32	16	9	1	1	43	25	150

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	4	22	32	24	16	2	0	40	27	45
2018	Communications or public affairs	11	17	49	12	12	0	0	24	27	79
2018	Security	10	23	42	14	11	1	0	25	32	118
2018	Science and technology	12	18	46	9	15	0	0	24	30	32
2018	Administration and operations	7	19	38	23	13	0	0	36	26	237
2018	Human resources	11	19	34	21	14	0	0	36	30	169
2018	Financial management	9	21	35	28	7	0	1	34	30	127
2018	Procurement	7	16	40	27	9	0	0	36	23	69
2018	Real property	14	17	38	25	6	0	0	31	30	37
2018	Materiel management	7	29	32	14	17	0	0	32	36	13
2018	Information management	10	20	40	16	13	0	1	29	30	71
2018	Information technology	8	19	37	24	11	0	0	35	27	1393
2018	Internal audit	16	33	21	24	6	0	0	29	49	18
2018	Data sciences	6	19	30	37	9	0	0	45	25	12
2018	Policy	4	27	40	21	7	0	0	28	32	25
2018	Project management	9	24	32	28	6	0	0	35	33	150
2018	Other services to the public	12	14	33	34	7	0	0	41	26	14
2018	None of the above	9	17	36	24	13	0	1	38	26	83
2017	Client contact centre	5	17	36	21	18	0	3	40	23	75
2017	Communications or public affairs	11	21	41	20	6	0	0	26	33	68
2017	Security	7	22	41	19	10	1	0	30	29	135
2017	Science and technology	11	13	35	27	12	0	3	39	25	73
2017	Administration and operations	8	18	37	24	12	0	0	36	26	309
2017	Human resources	9	22	35	22	9	1	2	32	32	139
2017	Financial management	8	21	34	28	9	0	1	37	29	139
2017	Procurement	8	24	37	21	10	0	0	31	32	97
2017	Real property	16	19	47	18	0	0	0	18	35	25
2017	Materiel management	26	0	24	33	17	0	0	50	26	12
2017	Information management	9	32	27	25	8	0	0	32	41	78
2017	Information technology	9	22	38	22	9	0	0	31	31	1743
2017	Policy	11	35	49	4	0	0	0	4	46	19
2017	Project management	12	24	38	18	8	1	1	26	36	162
2017	Other services to the public	17	5	51	11	16	0	0	27	23	18
2017	None of the above	8	21	38	17	14	1	1	31	29	150

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	26	25	9	2	10	0	61	12	49
2018	Communications or public affairs	34	46	11	4	3	2	0	82	7	80
2018	Security	18	40	31	6	2	3	0	60	8	119
2018	Science and technology	24	41	18	6	9	3	0	67	15	33
2018	Administration and operations	31	35	18	7	3	6	0	70	11	240
2018	Human resources	38	39	12	8	1	2	0	79	9	172
2018	Financial management	20	38	26	5	4	6	0	62	11	131
2018	Procurement	33	29	23	8	3	5	0	65	11	68
2018	Real property	31	43	20	3	3	1	0	74	6	37
2018	Materiel management	17	29	24	22	7	0	0	46	29	13
2018	Information management	27	38	18	7	3	3	3	70	11	69
2018	Information technology	23	35	24	8	3	7	0	62	12	1404
2018	Internal audit	16	52	22	11	0	0	0	68	11	18
2018	Data sciences	37	15	34	0	9	6	0	55	9	12
2018	Policy	27	58	11	0	4	0	0	85	4	23
2018	Project management	23	44	17	4	4	7	0	73	9	147
2018	Other services to the public	31	31	20	11	7	0	0	62	18	15
2018	None of the above	18	35	23	7	4	11	2	60	14	86
2017	Client contact centre	14	27	25	12	7	16	0	49	22	75
2017	Communications or public affairs	21	47	15	8	6	1	0	69	15	68
2017	Security	11	40	20	8	10	11	0	57	20	133
2017	Science and technology	7	36	21	13	9	12	2	49	26	73
2017	Administration and operations	14	35	17	13	7	12	1	57	23	311
2017	Human resources	15	30	26	13	6	9	1	49	21	139
2017	Financial management	17	28	30	10	3	11	1	51	15	139
2017	Procurement	13	43	18	16	6	4	0	58	23	97
2017	Real property	4	32	35	8	8	14	0	41	18	25
2017	Materiel management	0	16	50	8	17	8	0	17	28	12
2017	Information management	20	29	21	12	11	6	0	52	25	80
2017	Information technology	11	32	27	12	8	11	0	48	22	1747
2017	Policy	0	46	32	5	16	0	0	46	21	19
2017	Project management	20	28	25	11	6	9	1	53	19	163
2017	Other services to the public	20	28	23	7	22	0	0	48	29	17
2017	None of the above	10	26	26	12	9	15	1	43	25	149

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	29	28	9	6	6	0	55	15	49
2018	Communications or public affairs	13	39	19	16	12	0	0	53	28	80
2018	Security	19	38	23	11	8	1	0	58	19	119
2018	Science and technology	15	42	21	9	9	0	3	59	19	32
2018	Administration and operations	31	32	15	13	6	3	0	64	20	239
2018	Human resources	23	40	15	12	8	2	0	65	19	171
2018	Financial management	18	39	20	13	9	1	0	58	22	131
2018	Procurement	23	43	13	14	8	0	0	66	21	70
2018	Real property	35	32	19	8	5	0	0	68	13	38
2018	Materiel management	17	39	15	7	22	0	0	56	29	13
2018	Information management	23	34	25	10	5	3	1	59	15	71
2018	Information technology	21	32	21	15	6	5	0	56	22	1401
2018	Internal audit	24	54	11	11	0	0	0	78	11	18
2018	Data sciences	31	27	19	17	0	6	0	62	18	12
2018	Policy	23	38	24	14	0	0	0	62	14	24
2018	Project management	14	36	31	8	5	5	0	53	14	149
2018	Other services to the public	37	39	6	18	0	0	0	75	18	15
2018	None of the above	15	36	23	11	7	7	1	56	19	87
2017	Client contact centre	22	32	18	14	7	4	3	58	22	75
2017	Communications or public affairs	11	39	17	15	16	3	0	51	32	68
2017	Security	13	33	22	13	15	4	0	48	29	134
2017	Science and technology	13	35	21	14	11	7	0	51	27	73
2017	Administration and operations	16	40	18	13	9	5	0	59	23	309
2017	Human resources	18	35	23	11	10	2	2	55	22	139
2017	Financial management	14	37	19	19	8	3	0	52	28	139
2017	Procurement	18	31	18	15	15	3	0	50	31	98
2017	Real property	4	39	24	16	14	4	0	44	31	25
2017	Materiel management	16	25	33	0	26	0	0	41	26	12
2017	Information management	22	34	20	13	9	3	0	57	23	80
2017	Information technology	12	32	23	18	11	5	0	47	30	1747
2017	Policy	5	36	32	11	16	0	0	41	27	19
2017	Project management	16	29	24	14	13	3	0	47	28	163
2017	Other services to the public	19	43	16	12	11	0	0	62	23	18
2017	None of the above	12	27	28	15	9	8	2	43	27	150

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	21	21	8	11	2	0	37	63	49
2018	Communications or public affairs	25	23	19	11	16	5	1	26	74	80
2018	Security	27	26	23	11	13	0	0	27	73	119
2018	Science and technology	20	44	15	6	9	3	3	21	79	33
2018	Administration and operations	31	20	21	13	12	1	1	32	68	240
2018	Human resources	30	27	19	14	9	0	2	30	70	172
2018	Financial management	26	29	17	14	12	2	0	27	73	131
2018	Procurement	30	25	22	12	7	2	2	31	69	70
2018	Real property	30	28	22	12	5	3	0	31	69	38
2018	Materiel management	15	14	10	25	36	0	0	15	85	13
2018	Information management	29	27	21	12	8	4	0	30	70	71
2018	Information technology	32	28	19	10	9	2	0	33	67	1407
2018	Internal audit	17	29	0	22	32	0	0	17	83	18
2018	Data sciences	21	49	12	11	6	0	0	21	79	12
2018	Policy	10	28	35	8	10	9	0	11	89	25
2018	Project management	26	27	20	17	7	1	2	27	73	150
2018	Other services to the public	18	38	19	13	12	0	0	18	82	15
2018	None of the above	23	23	24	13	14	2	1	24	76	88
2017	Client contact centre	42	17	22	10	7	0	2	43	57	75
2017	Communications or public affairs	35	16	27	8	9	5	0	37	63	68
2017	Security	28	25	17	13	9	5	2	31	69	134
2017	Science and technology	29	23	21	16	9	0	1	29	71	73
2017	Administration and operations	27	24	22	12	12	2	2	28	72	311
2017	Human resources	34	25	13	10	12	3	2	36	64	139
2017	Financial management	27	28	19	16	10	1	0	27	73	139
2017	Procurement	29	21	21	13	12	2	1	30	70	98
2017	Real property	25	12	28	20	15	0	0	25	75	25
2017	Materiel management	57	17	10	0	7	0	8	63	37	12
2017	Information management	21	30	27	11	8	2	1	22	78	80
2017	Information technology	30	27	17	10	8	5	2	33	67	1745
2017	Policy	10	17	15	32	21	0	6	11	89	19
2017	Project management	32	21	23	10	10	4	1	33	67	163
2017	Other services to the public	22	35	32	5	0	5	0	23	77	18
2017	None of the above	41	19	18	7	10	4	3	43	57	150

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	14	30
2018	Communications or public affairs	29	56
2018	Security	17	87
2018	Science and technology	12	25
2018	Administration and operations	31	161
2018	Human resources	22	117
2018	Financial management	22	93
2018	Procurement	22	47
2018	Real property	16	26
2018	Materiel management	17	11
2018	Information management	21	47
2018	Information technology	15	924
2018	Internal audit	28	15
2018	Policy	34	21
2018	Project management	19	106
2018	Other services to the public	8	12
2018	None of the above	22	66
2017	Client contact centre	14	42
2017	Communications or public affairs	17	40
2017	Security	14	86
2017	Science and technology	14	51
2017	Administration and operations	28	218
2017	Human resources	18	83
2017	Financial management	16	100
2017	Procurement	29	66
2017	Real property	26	19
2017	Information management	13	60
2017	Information technology	15	1080
2017	Policy	32	16
2017	Project management	26	104
2017	Other services to the public	15	13
2017	None of the above	17	81

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	30	30
2018	Communications or public affairs	44	56
2018	Security	36	87
2018	Science and technology	40	25
2018	Administration and operations	38	161
2018	Human resources	34	117
2018	Financial management	38	93
2018	Procurement	52	47
2018	Real property	22	26
2018	Materiel management	42	11
2018	Information management	27	47
2018	Information technology	32	924
2018	Internal audit	61	15
2018	Policy	41	21
2018	Project management	37	106
2018	Other services to the public	32	12
2018	None of the above	35	66
2017	Client contact centre	48	42
2017	Communications or public affairs	39	40
2017	Security	48	86
2017	Science and technology	29	51
2017	Administration and operations	40	218
2017	Human resources	32	83
2017	Financial management	36	100
2017	Procurement	36	66
2017	Real property	37	19
2017	Information management	30	60
2017	Information technology	28	1080
2017	Policy	68	16
2017	Project management	41	104
2017	Other services to the public	18	13
2017	None of the above	28	81

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	22	30
2018	Communications or public affairs	28	56
2018	Security	16	87
2018	Science and technology	12	25
2018	Administration and operations	23	161
2018	Human resources	20	117
2018	Financial management	25	93
2018	Procurement	17	47
2018	Real property	10	26
2018	Materiel management	25	11
2018	Information management	22	47
2018	Information technology	15	924
2018	Internal audit	7	15
2018	Policy	18	21
2018	Project management	14	106
2018	Other services to the public	16	12
2018	None of the above	17	66
2017	Client contact centre	14	42
2017	Communications or public affairs	14	40
2017	Security	13	86
2017	Science and technology	22	51
2017	Administration and operations	28	218
2017	Human resources	23	83
2017	Financial management	20	100
2017	Procurement	12	66
2017	Real property	32	19
2017	Information management	13	60
2017	Information technology	11	1080
2017	Policy	14	16
2017	Project management	18	104
2017	Other services to the public	7	13
2017	None of the above	16	81

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	49	30
2018	Communications or public affairs	50	56
2018	Security	42	87
2018	Science and technology	40	25
2018	Administration and operations	48	161
2018	Human resources	39	117
2018	Financial management	44	93
2018	Procurement	48	47
2018	Real property	67	26
2018	Materiel management	79	11
2018	Information management	40	47
2018	Information technology	59	924
2018	Internal audit	20	15
2018	Policy	21	21
2018	Project management	58	106
2018	Other services to the public	40	12
2018	None of the above	38	66
2017	Client contact centre	46	42
2017	Communications or public affairs	57	40
2017	Security	41	86
2017	Science and technology	59	51
2017	Administration and operations	43	218
2017	Human resources	41	83
2017	Financial management	39	100
2017	Procurement	48	66
2017	Real property	63	19
2017	Information management	62	60
2017	Information technology	58	1080
2017	Policy	65	16
2017	Project management	48	104
2017	Other services to the public	44	13
2017	None of the above	44	81

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	12	30
2018	Communications or public affairs	16	56
2018	Security	6	87
2018	Science and technology	4	25
2018	Administration and operations	4	161
2018	Human resources	4	117
2018	Financial management	10	93
2018	Procurement	5	47
2018	Real property	8	26
2018	Materiel management	0	11
2018	Information management	6	47
2018	Information technology	5	924
2018	Internal audit	7	15
2018	Policy	0	21
2018	Project management	4	106
2018	Other services to the public	8	12
2018	None of the above	6	66
2017	Client contact centre	5	42
2017	Communications or public affairs	10	40
2017	Security	4	86
2017	Science and technology	2	51
2017	Administration and operations	4	218
2017	Human resources	8	83
2017	Financial management	6	100
2017	Procurement	6	66
2017	Real property	21	19
2017	Information management	2	60
2017	Information technology	6	1080
2017	Policy	6	16
2017	Project management	4	104
2017	Other services to the public	0	13
2017	None of the above	6	81

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	20	30
2018	Communications or public affairs	35	56
2018	Security	23	87
2018	Science and technology	12	25
2018	Administration and operations	31	161
2018	Human resources	31	117
2018	Financial management	31	93
2018	Procurement	25	47
2018	Real property	18	26
2018	Materiel management	63	11
2018	Information management	26	47
2018	Information technology	27	924
2018	Internal audit	32	15
2018	Policy	29	21
2018	Project management	27	106
2018	Other services to the public	0	12
2018	None of the above	27	66

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	22	30
2018	Communications or public affairs	37	56
2018	Security	46	87
2018	Science and technology	24	25
2018	Administration and operations	28	161
2018	Human resources	28	117
2018	Financial management	46	93
2018	Procurement	29	47
2018	Real property	24	26
2018	Materiel management	21	11
2018	Information management	30	47
2018	Information technology	34	924
2018	Internal audit	51	15
2018	Policy	28	21
2018	Project management	42	106
2018	Other services to the public	53	12
2018	None of the above	44	66
2017	Client contact centre	21	42
2017	Communications or public affairs	32	40
2017	Security	36	86
2017	Science and technology	36	51
2017	Administration and operations	34	218
2017	Human resources	41	83
2017	Financial management	46	100
2017	Procurement	44	66
2017	Real property	42	19
2017	Information management	42	60
2017	Information technology	39	1080
2017	Policy	40	16
2017	Project management	41	104
2017	Other services to the public	23	13
2017	None of the above	30	81

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Client contact centre	8	37	27	10	3	15	28
2018	Communications or public affairs	2	33	18	17	2	29	55
2018	Security	4	39	16	13	5	23	79
2018	Science and technology	12	40	20	20	0	8	25
2018	Administration and operations	3	37	20	13	5	22	150
2018	Human resources	4	48	22	9	5	12	113
2018	Financial management	3	42	24	8	2	20	88
2018	Procurement	3	48	21	9	2	17	43
2018	Real property	8	46	20	14	8	4	26
2018	Materiel management	0	37	17	17	0	29	11
2018	Information management	4	49	14	7	11	15	43
2018	Information technology	4	39	17	13	5	22	894
2018	Internal audit	6	32	29	6	7	20	15
2018	Policy	0	41	36	0	10	13	21
2018	Project management	2	36	19	11	5	27	102
2018	Other services to the public	0	37	38	9	7	10	11
2018	None of the above	3	39	22	10	5	21	63
2017	Client contact centre	5	50	24	12	2	7	42
2017	Communications or public affairs	0	40	22	11	0	27	40
2017	Security	7	35	20	21	6	11	85
2017	Science and technology	4	43	26	16	6	6	50
2017	Administration and operations	6	48	18	13	4	11	212
2017	Human resources	8	52	17	7	8	8	82
2017	Financial management	2	50	16	12	4	17	98
2017	Procurement	7	46	20	12	9	6	66
2017	Real property	11	28	22	22	0	17	18
2017	Information management	3	49	26	10	2	10	59
2017	Information technology	6	45	19	11	4	15	1071
2017	Policy	7	41	25	0	0	27	16
2017	Project management	4	42	19	12	6	18	103
2017	Other services to the public	0	68	16	0	0	16	12
2017	None of the above	5	42	26	6	3	19	80

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	37	63	30
2018	Communications or public affairs	28	72	55
2018	Security	24	76	87
2018	Science and technology	52	48	25
2018	Administration and operations	23	77	160
2018	Human resources	39	61	117
2018	Financial management	24	76	92
2018	Procurement	44	56	47
2018	Real property	38	62	26
2018	Materiel management	12	88	11
2018	Information management	30	70	45
2018	Information technology	32	68	920
2018	Internal audit	22	78	15
2018	Policy	51	49	21
2018	Project management	23	77	105
2018	Other services to the public	61	39	12
2018	None of the above	32	68	66

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	6	3	21	24	23	0	23	12	60	29
2018	Communications or public affairs	8	18	14	33	22	0	6	28	58	56
2018	Security	8	19	20	18	27	2	7	29	49	86
2018	Science and technology	8	12	32	4	32	4	8	23	41	25
2018	Administration and operations	12	20	17	15	28	1	6	34	47	160
2018	Human resources	23	11	19	13	24	1	9	38	42	118
2018	Financial management	7	21	21	13	23	2	13	34	42	93
2018	Procurement	9	14	26	28	18	0	5	24	48	47
2018	Real property	6	28	20	16	20	0	10	37	40	26
2018	Materiel management	12	0	34	8	46	0	0	12	54	11
2018	Information management	8	27	6	24	23	2	10	39	54	47
2018	Information technology	7	20	21	19	24	2	6	30	47	919
2018	Internal audit	0	16	13	18	33	14	7	20	64	15
2018	Policy	10	40	19	14	13	0	4	52	27	21
2018	Project management	10	16	16	15	32	4	6	29	53	106
2018	Other services to the public	0	33	25	17	16	0	9	36	36	11
2018	None of the above	9	13	22	13	34	3	6	24	52	66
2017	Client contact centre	16	10	14	14	22	0	24	34	47	42
2017	Communications or public affairs	17	17	8	29	22	0	7	37	55	40
2017	Security	9	16	22	16	27	3	6	28	48	87
2017	Science and technology	10	11	25	15	30	0	10	23	50	51
2017	Administration and operations	13	18	20	19	21	1	6	34	44	219
2017	Human resources	14	25	12	20	15	3	11	45	41	82
2017	Financial management	11	16	16	18	20	2	18	33	48	100
2017	Procurement	8	19	22	11	31	2	8	29	46	66
2017	Real property	5	0	21	32	21	0	21	6	67	19
2017	Information management	13	17	17	10	30	0	13	34	46	60
2017	Information technology	7	18	18	19	25	3	10	29	50	1089
2017	Policy	13	38	6	27	10	0	7	55	39	16
2017	Project management	10	19	18	22	28	2	1	30	51	105
2017	Other services to the public	10	24	22	7	29	7	0	37	39	13
2017	None of the above	5	14	22	16	26	0	16	23	51	80

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	3	13	13	33	34	0	3	17	70	29
2018	Communications or public affairs	6	9	18	15	49	0	3	16	66	56
2018	Security	6	7	17	24	41	0	5	14	68	87
2018	Science and technology	4	8	16	24	40	4	4	13	70	25
2018	Administration and operations	3	12	16	19	43	4	3	16	66	159
2018	Human resources	8	13	13	12	45	0	8	23	62	118
2018	Financial management	5	11	16	15	45	3	5	18	65	93
2018	Procurement	0	8	23	22	40	2	5	9	67	47
2018	Real property	4	18	20	24	30	0	4	23	56	26
2018	Materiel management	12	8	8	9	63	0	0	20	71	11
2018	Information management	2	21	6	19	44	4	4	25	68	46
2018	Information technology	5	12	15	22	43	2	2	17	67	919
2018	Internal audit	0	9	7	32	46	7	0	10	83	15
2018	Policy	4	23	10	23	39	0	0	28	63	21
2018	Project management	2	13	8	19	50	2	5	16	75	105
2018	Other services to the public	9	24	0	34	33	0	0	33	67	11
2018	None of the above	2	18	18	12	49	2	2	20	62	66
2017	Client contact centre	7	2	14	34	38	0	5	10	75	42
2017	Communications or public affairs	0	10	7	30	46	0	7	11	81	40
2017	Security	5	15	13	13	52	0	3	20	67	87
2017	Science and technology	5	6	18	15	46	6	4	12	68	51
2017	Administration and operations	6	8	13	18	52	2	2	14	72	219
2017	Human resources	6	14	6	12	53	5	4	22	72	82
2017	Financial management	7	7	7	17	53	2	8	15	77	101
2017	Procurement	3	13	16	8	50	4	6	18	64	66
2017	Real property	0	0	21	11	68	0	0	0	79	19
2017	Information management	2	14	12	19	45	0	8	18	70	60
2017	Information technology	3	11	13	18	47	2	6	15	71	1090
2017	Policy	6	0	7	20	54	0	13	7	85	16
2017	Project management	2	11	12	19	53	1	2	13	74	105
2017	Other services to the public	10	24	22	7	29	7	0	37	39	13
2017	None of the above	3	9	11	19	53	2	3	12	76	80

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	8	9	14	20	2	12	50	39	49
2018	Communications or public affairs	37	16	15	17	14	0	1	54	31	80
2018	Security	32	16	25	8	16	1	3	49	25	119
2018	Science and technology	29	9	21	12	9	0	21	48	26	33
2018	Administration and operations	36	16	13	14	13	2	7	57	29	240
2018	Human resources	32	18	11	15	12	0	12	56	31	172
2018	Financial management	35	23	13	11	14	0	5	61	25	130
2018	Procurement	47	14	16	11	4	5	3	67	16	70
2018	Real property	27	27	26	11	8	0	1	55	19	38
2018	Materiel management	24	15	17	14	22	0	7	42	39	13
2018	Information management	46	17	10	6	14	0	7	68	22	70
2018	Information technology	39	16	16	11	12	1	5	58	25	1399
2018	Internal audit	32	11	35	6	11	0	6	46	17	18
2018	Data sciences	36	12	27	0	9	0	16	57	10	12
2018	Policy	30	14	10	21	7	9	9	53	34	25
2018	Project management	33	17	18	12	18	0	3	51	31	149
2018	Other services to the public	39	17	0	6	31	0	7	60	40	15
2018	None of the above	34	21	9	7	21	4	4	60	30	86

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Shared Services Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment