2018 Public Service Employee Survey Results for Shared Services Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 35 16 20 3 0 0 61 23 75
2018 Non-shift worker 20 37 16 16 10 0 1 58 26 2684
2017 Shift worker 29 28 10 16 17 0 0 57 33 101
2017 Non-shift worker 20 35 16 15 13 0 1 55 28 3222
2014 Shift worker 19 32 16 19 12 0 1 52 32 175
2014 Non-shift worker 14 27 16 21 22 0 1 41 43 3980

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 40 21 11 1 0 0 67 12 75
2018 Non-shift worker 35 42 12 7 4 0 0 76 12 2679
2017 Shift worker 29 43 13 7 8 0 0 72 15 101
2017 Non-shift worker 35 41 12 7 5 0 0 77 12 3219
2014 Shift worker 34 35 19 7 5 0 0 69 12 175
2014 Non-shift worker 33 39 14 8 6 0 0 72 14 3980

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 49 11 6 5 0 0 79 10 74
2018 Non-shift worker 41 40 9 6 4 0 0 81 10 2660
2017 Shift worker 36 40 10 8 5 0 0 76 14 101
2017 Non-shift worker 42 38 10 6 4 0 0 80 10 3214
2014 Shift worker 39 37 14 6 3 0 1 77 9 175
2014 Non-shift worker 38 40 10 8 5 0 0 78 13 3978

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 31 12 11 5 0 0 72 16 75
2018 Non-shift worker 46 32 10 6 5 0 0 79 11 2671
2017 Shift worker 35 30 14 11 4 1 4 69 16 101
2017 Non-shift worker 43 33 11 8 5 0 0 77 12 3216
2014 Shift worker 31 36 17 9 3 2 1 69 13 175
2014 Non-shift worker 36 34 14 9 6 0 1 70 15 3976

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 41 18 14 5 0 0 64 18 75
2018 Non-shift worker 28 41 13 10 7 0 0 69 17 2673
2017 Shift worker 30 33 16 11 9 0 0 64 20 100
2017 Non-shift worker 27 42 13 10 8 0 0 69 18 3220
2014 Shift worker 24 49 17 7 3 0 0 73 10 175
2014 Non-shift worker 20 41 16 12 10 0 0 62 22 3980

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 41 20 11 6 0 1 63 17 75
2018 Non-shift worker 27 33 18 12 9 0 0 60 21 2684
2017 Shift worker 29 34 16 9 12 0 0 63 22 101
2017 Non-shift worker 24 34 19 12 10 0 0 59 22 3221
2014 Shift worker 17 38 25 12 8 0 0 55 20 175
2014 Non-shift worker 19 35 19 15 12 0 0 54 27 3977

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 35 17 12 7 0 0 65 18 75
2018 Non-shift worker 23 36 17 15 9 0 0 59 24 2687
2017 Shift worker 25 37 16 17 5 0 0 62 22 101
2017 Non-shift worker 20 37 18 14 10 0 0 58 24 3219

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 47 9 5 2 0 0 84 7 74
2018 Non-shift worker 37 40 13 6 4 1 0 77 10 2685
2017 Shift worker 40 37 13 6 3 1 0 77 9 101
2017 Non-shift worker 32 38 14 9 6 1 0 71 15 3222
2014 Shift worker 37 43 14 5 1 0 0 80 6 174
2014 Non-shift worker 28 39 14 10 8 1 0 68 18 3976

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 32 19 11 4 1 0 65 16 74
2018 Non-shift worker 29 36 16 11 8 0 0 65 19 2684
2017 Shift worker 23 42 14 13 8 0 0 65 21 101
2017 Non-shift worker 24 36 17 12 10 1 0 61 22 3223

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 47 6 6 2 1 0 86 8 74
2018 Non-shift worker 44 35 13 5 3 0 0 79 8 2667
2017 Shift worker 42 39 11 2 5 0 0 82 7 100
2017 Non-shift worker 43 36 12 5 4 0 0 79 8 3211
2014 Shift worker 52 37 9 0 2 0 0 89 2 175
2014 Non-shift worker 51 31 10 4 3 0 0 82 8 3979

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 46 17 15 0 0 0 69 15 74
2018 Non-shift worker 28 38 16 11 7 0 0 66 18 2674
2017 Shift worker 30 41 15 7 5 1 1 72 13 100
2017 Non-shift worker 28 40 13 11 7 0 0 68 19 3212
2014 Shift worker 15 40 23 14 7 0 1 56 21 175
2014 Non-shift worker 19 39 15 14 12 0 0 59 26 3977

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 39 23 8 4 1 0 65 12 74
2018 Non-shift worker 32 35 17 9 8 0 0 67 16 2663
2017 Shift worker 34 37 18 5 6 0 0 71 11 100
2017 Non-shift worker 32 35 17 9 7 0 0 67 16 3213
2014 Shift worker 24 37 21 12 6 0 0 61 18 175
2014 Non-shift worker 25 36 17 12 10 0 0 61 22 3975

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 48 17 10 1 0 0 72 11 74
2018 Non-shift worker 28 35 17 11 8 0 0 64 20 2680
2017 Shift worker 30 39 12 11 9 0 0 69 20 100
2017 Non-shift worker 28 35 17 12 8 0 0 64 20 3217
2014 Shift worker 28 42 18 8 5 0 0 70 13 175
2014 Non-shift worker 23 35 18 13 11 0 0 58 24 3972

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 47 16 4 2 0 0 77 7 73
2018 Non-shift worker 34 39 13 8 5 0 0 74 13 2687
2017 Shift worker 34 46 9 5 5 0 0 81 11 100
2017 Non-shift worker 32 38 14 9 6 0 0 71 15 3215
2014 Shift worker 33 47 15 4 2 0 0 79 6 175
2014 Non-shift worker 29 40 15 10 6 0 0 69 16 3977

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 62 24 11 1 0 1 0 88 1 75
2018 Non-shift worker 33 33 17 10 6 0 1 67 15 2690
2017 Shift worker 53 38 8 0 0 0 1 92 0 101
2017 Non-shift worker 33 37 16 7 6 0 1 71 13 3219
2014 Shift worker 50 34 9 3 0 0 3 87 4 175
2014 Non-shift worker 32 35 18 8 6 0 1 68 14 3978

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 23 43 13 11 2 1 25 31 75
2018 Non-shift worker 16 30 35 13 5 1 1 18 46 2686
2017 Shift worker 11 28 40 11 3 1 6 15 42 100
2017 Non-shift worker 16 29 34 13 5 1 2 19 46 3206
2014 Shift worker 10 31 35 13 7 1 3 21 43 173
2014 Non-shift worker 20 34 30 10 4 1 2 14 55 3969

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 14 31 25 10 3 1 37 30 75
2018 Non-shift worker 19 28 29 15 7 2 1 23 48 2678
2017 Shift worker 17 24 29 12 9 1 8 23 45 100
2017 Non-shift worker 24 28 27 10 6 2 2 17 54 3205
2014 Shift worker 20 33 27 8 5 5 3 14 57 174
2014 Non-shift worker 31 30 23 8 5 2 1 13 64 3971

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 27 26 17 10 4 2 29 43 75
2018 Non-shift worker 30 30 24 10 4 2 1 14 62 2677
2017 Shift worker 18 23 24 20 5 2 9 28 46 100
2017 Non-shift worker 30 30 23 9 4 2 2 14 62 3211
2014 Shift worker 23 26 28 9 7 3 2 18 53 175
2014 Non-shift worker 35 29 22 8 3 2 2 11 66 3967

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 2 8 31 26 25 5 2 55 11 75
2018 Non-shift worker 14 21 33 22 8 1 1 30 36 2672
2017 Shift worker 5 17 27 19 18 4 9 43 25 98
2017 Non-shift worker 16 21 33 20 7 1 2 28 38 3199
2014 Shift worker 11 12 30 27 12 3 5 43 25 172
2014 Non-shift worker 17 21 32 20 7 1 2 28 39 3959

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 21 14 25 23 2 1 50 36 75
2018 Non-shift worker 21 26 28 16 6 2 2 23 48 2685
2017 Shift worker 17 26 22 13 13 3 6 28 47 99
2017 Non-shift worker 22 27 27 13 7 2 3 21 51 3198
2014 Shift worker 24 20 27 18 5 2 4 24 47 175
2014 Non-shift worker 29 27 24 11 5 1 3 17 59 3965

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 19 28 18 14 5 1 35 36 73
2018 Non-shift worker 15 22 27 20 10 3 3 31 39 2672
2017 Shift worker 18 17 26 8 14 6 11 26 43 99
2017 Non-shift worker 16 22 25 19 10 3 4 31 42 3199
2014 Shift worker 13 19 22 22 12 6 6 38 37 175
2014 Non-shift worker 16 19 25 21 11 3 5 35 37 3960

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 25 26 18 14 5 1 34 38 75
2018 Non-shift worker 28 27 27 11 4 2 1 15 57 2688
2017 Shift worker 9 21 34 19 6 5 6 28 34 101
2017 Non-shift worker 28 26 27 10 5 2 2 15 56 3203
2014 Shift worker 10 22 35 18 7 5 3 28 35 175
2014 Non-shift worker 27 27 28 10 4 2 2 15 56 3974
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 33 19 8 4 6 5 64 14 74
2018 Non-shift worker 27 31 19 7 5 7 4 64 14 2686
2017 Shift worker 28 34 11 6 7 6 9 72 15 101
2017 Non-shift worker 30 29 17 7 6 6 6 66 15 3220
2014 Shift worker 30 29 22 6 6 3 3 63 13 175
2014 Non-shift worker 34 30 15 7 6 4 4 70 14 3978

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 38 10 4 4 2 1 82 8 73
2018 Non-shift worker 46 30 10 7 5 1 0 78 12 2682
2017 Shift worker 50 27 6 7 6 1 3 80 14 101
2017 Non-shift worker 45 30 11 7 5 1 1 77 12 3217
2014 Shift worker 45 30 15 5 5 1 1 75 10 175
2014 Non-shift worker 46 29 10 8 6 1 0 76 14 3979

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 26 16 11 8 14 3 57 23 74
2018 Non-shift worker 15 21 24 12 9 16 4 45 26 2680
2017 Shift worker 21 21 18 8 15 13 3 50 28 101
2017 Non-shift worker 13 20 21 13 10 19 3 43 30 3214
2014 Shift worker 9 19 27 19 14 10 2 32 37 175
2014 Non-shift worker 11 21 22 15 13 14 4 39 34 3979

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 33 7 6 0 1 1 87 6 74
2018 Non-shift worker 51 34 7 5 2 0 0 86 7 2680
2017 Shift worker 55 33 3 6 1 0 1 90 7 101
2017 Non-shift worker 46 37 9 5 2 1 0 84 8 3208
2014 Shift worker 37 40 15 6 2 0 0 77 8 175
2014 Non-shift worker 43 40 9 5 2 1 0 84 8 3979

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 44 14 2 2 1 2 81 5 74
2018 Non-shift worker 43 39 11 4 3 1 0 83 6 2687
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 38 19 6 4 1 0 71 10 75
2018 Non-shift worker 40 33 14 7 6 0 0 73 13 2680
2017 Shift worker 36 31 10 6 12 1 3 71 19 101
2017 Non-shift worker 39 33 13 8 5 1 1 73 14 3218
2014 Shift worker 33 37 17 7 2 1 2 73 10 175
2014 Non-shift worker 35 34 15 9 6 1 0 70 15 3980

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 23 11 12 2 1 0 74 14 75
2018 Non-shift worker 47 28 12 6 4 2 1 77 10 2676
2017 Shift worker 38 38 9 2 11 0 3 78 13 101
2017 Non-shift worker 46 30 11 6 4 2 1 78 10 3221
2014 Shift worker 41 30 16 4 5 3 1 74 9 175
2014 Non-shift worker 41 31 13 6 5 2 1 74 12 3980

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 37 12 7 5 1 0 76 12 74
2018 Non-shift worker 44 32 11 8 5 1 0 76 13 2676
2017 Shift worker 39 30 10 7 9 1 4 74 16 101
2017 Non-shift worker 43 33 11 7 5 1 1 76 13 3223
2014 Shift worker 39 34 13 6 5 1 1 76 11 175
2014 Non-shift worker 38 35 11 9 6 1 0 73 15 3978

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 31 18 2 2 1 1 77 5 75
2018 Non-shift worker 56 26 9 4 4 1 0 82 8 2673
2017 Shift worker 53 27 11 1 4 1 4 83 5 101
2017 Non-shift worker 56 23 11 4 3 2 0 81 7 3219

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 27 19 5 3 1 0 72 8 75
2018 Non-shift worker 50 26 12 7 5 0 0 76 12 2682
2017 Shift worker 44 31 10 7 6 0 3 77 13 100
2017 Non-shift worker 52 26 11 6 4 1 0 79 10 3218
2014 Shift worker 42 37 10 5 4 1 1 81 9 175
2014 Non-shift worker 47 29 11 7 6 0 0 76 13 3977
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Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 22 21 3 4 14 0 67 8 75
2018 Non-shift worker 26 28 21 8 6 10 0 60 16 2692
2017 Shift worker 30 28 17 4 7 10 3 67 13 101
2017 Non-shift worker 21 27 21 10 7 13 0 56 20 3223
2014 Shift worker 21 27 24 11 6 10 1 54 19 175
2014 Non-shift worker 19 30 22 9 8 13 0 56 19 3979

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 27 20 7 6 9 0 64 14 75
2018 Non-shift worker 21 27 21 15 12 3 0 49 29 2685
2017 Shift worker 28 25 18 11 10 3 4 57 23 101
2017 Non-shift worker 17 25 21 18 15 3 0 44 34 3223
2014 Shift worker 17 24 28 14 11 5 1 44 26 175
2014 Non-shift worker 13 25 22 19 17 4 0 40 38 3979

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 29 22 8 7 11 0 58 17 74
2018 Non-shift worker 13 24 25 18 14 6 0 39 34 2686
2017 Shift worker 22 20 24 11 11 9 3 48 25 100
2017 Non-shift worker 12 22 23 19 18 7 0 36 39 3215
2014 Shift worker 12 22 27 18 13 7 1 37 33 174
2014 Non-shift worker 8 20 23 22 20 6 0 30 46 3976

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 31 19 17 6 8 0 55 25 75
2018 Non-shift worker 14 27 21 19 15 3 0 43 35 2688
2017 Shift worker 22 31 18 9 9 8 3 60 20 100
2017 Non-shift worker 13 26 19 20 18 4 0 40 40 3221
2014 Shift worker 16 28 18 25 8 4 1 46 35 175
2014 Non-shift worker 9 24 20 22 22 4 0 34 46 3976
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 48 19 8 1 1 1 71 9 72
2018 Non-shift worker 19 39 23 12 6 1 0 58 19 2691
2017 Shift worker 27 42 18 3 7 2 1 71 10 100
2017 Non-shift worker 17 36 22 14 9 1 0 54 24 3221
2014 Shift worker 20 39 23 11 3 3 1 62 15 175
2014 Non-shift worker 19 37 20 13 10 1 0 56 24 3979

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 31 20 14 3 6 1 60 18 72
2018 Non-shift worker 29 37 15 9 5 4 1 69 14 2691
2017 Shift worker 30 32 10 10 9 7 1 68 21 101
2017 Non-shift worker 30 35 14 9 6 4 1 69 16 3217
2014 Shift worker 18 41 17 12 4 5 3 65 17 175
2014 Non-shift worker 26 35 14 12 7 5 1 65 20 3973

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 38 20 9 2 2 1 67 11 73
2018 Non-shift worker 30 37 21 7 3 2 0 68 10 2679

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 25 22 14 8 8 5 49 26 73
2018 Non-shift worker 17 23 22 12 11 12 2 47 28 2687
2017 Shift worker 24 23 20 6 12 12 3 56 21 101
2017 Non-shift worker 16 22 21 12 13 13 3 45 30 3215
2014 Shift worker 13 22 25 11 11 13 4 43 27 174
2014 Non-shift worker 12 22 20 15 15 13 3 40 35 3978

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 34 18 16 8 1 1 56 25 73
2018 Non-shift worker 18 31 20 15 13 3 0 51 28 2690
2017 Shift worker 25 29 13 12 11 7 4 61 25 100
2017 Non-shift worker 19 28 20 15 14 3 0 49 31 3220
2014 Shift worker 17 24 20 20 14 4 1 44 36 175
2014 Non-shift worker 11 23 19 21 21 3 1 36 44 3975

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 41 10 12 15 6 1 60 30 73
2018 Non-shift worker 19 27 16 15 19 2 1 48 35 2694
2017 Shift worker 26 29 11 9 14 7 2 62 26 101
2017 Non-shift worker 19 25 15 15 21 3 2 46 38 3218
2014 Shift worker 16 21 21 22 14 3 2 40 38 175
2014 Non-shift worker 10 21 16 19 30 3 2 33 51 3979

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 32 33 8 4 4 1 53 13 73
2018 Non-shift worker 19 35 24 10 7 4 0 57 18 2689
2017 Shift worker 21 30 25 6 5 11 2 59 13 101
2017 Non-shift worker 18 33 25 11 7 5 0 54 20 3220

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 33 17 5 4 8 0 72 9 75
2018 Non-shift worker 36 32 18 4 2 7 1 74 7 2676
2017 Shift worker 30 36 14 6 4 8 3 73 11 101
2017 Non-shift worker 31 31 21 5 3 8 1 68 9 3214
2014 Shift worker 38 30 19 2 3 8 0 74 5 175
2014 Non-shift worker 32 32 18 3 4 10 1 72 8 3977

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 39 16 3 0 2 1 81 3 75
2018 Non-shift worker 38 36 16 3 2 4 0 77 6 2676
2017 Shift worker 42 34 10 1 3 7 1 84 4 101
2017 Non-shift worker 32 39 17 4 2 5 0 75 7 3215
2014 Shift worker 38 34 14 3 3 8 0 78 6 175
2014 Non-shift worker 33 36 16 5 3 7 0 74 9 3977

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 34 12 1 4 1 1 83 5 75
2018 Non-shift worker 42 36 13 5 3 1 0 79 8 2677
2017 Shift worker 46 35 6 5 4 2 1 84 10 101
2017 Non-shift worker 34 40 15 7 4 1 0 74 11 3218
2014 Shift worker 38 41 12 5 3 1 0 80 8 174
2014 Non-shift worker 35 36 15 7 5 1 0 73 12 3976

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 34 14 11 7 1 0 68 18 75
2018 Non-shift worker 26 28 20 13 12 1 0 54 25 2683
2017 Shift worker 35 28 13 9 13 0 1 64 22 100
2017 Non-shift worker 19 26 22 16 17 1 0 45 33 3213
2014 Shift worker 25 29 26 14 5 1 0 54 19 175
2014 Non-shift worker 13 26 22 18 19 1 0 40 37 3979

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 37 15 12 4 1 1 68 17 75
2018 Non-shift worker 25 30 19 14 11 1 0 55 25 2678
2017 Shift worker 29 35 10 10 13 0 1 66 24 100
2017 Non-shift worker 18 28 21 17 16 1 0 46 33 3210
2014 Shift worker 24 31 26 13 5 1 1 55 19 175
2014 Non-shift worker 14 28 21 19 18 0 0 42 37 3977

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 21 26 10 13 5 1 48 24 75
2018 Non-shift worker 24 24 20 15 14 3 0 50 29 2687
2017 Shift worker 33 19 14 10 17 5 1 56 30 101
2017 Non-shift worker 18 22 22 15 18 4 1 43 35 3219
2014 Shift worker 23 26 18 16 8 8 2 54 26 175
2014 Non-shift worker 16 20 22 17 20 4 1 38 39 3976
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 34 31 35 74
2018 Non-shift worker 30 32 39 2699
2017 Shift worker 27 39 33 101
2017 Non-shift worker 29 32 39 3219
2014 Shift worker 22 38 40 173
2014 Non-shift worker 31 29 40 3979

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 11 25 30 7 23 4 26
2018 Non-shift worker 16 30 42 4 3 6 823
2017 Shift worker 3 32 41 0 25 0 26
2017 Non-shift worker 17 26 43 5 3 5 940
2014 Shift worker 8 35 42 8 9999 7 38
2014 Non-shift worker 15 23 46 8 9999 8 1248
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 9 91 75
2018 Non-shift worker 10 90 2688

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 20 19 4 4 21 6 63 10 75
2018 Non-shift worker 17 14 24 4 4 29 7 49 13 2685
2017 Shift worker 23 15 21 0 6 21 14 58 9 100
2017 Non-shift worker 14 15 21 4 5 32 10 49 15 3219
2014 Shift worker 14 20 21 5 3 28 8 54 14 175
2014 Non-shift worker 12 13 23 4 5 33 9 44 16 3976

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 23 18 7 2 16 0 67 11 75
2018 Non-shift worker 29 29 22 4 3 12 1 67 8 2688
2017 Shift worker 34 24 16 3 6 14 5 71 10 101
2017 Non-shift worker 23 27 22 5 3 18 2 63 10 3219
2014 Shift worker 21 27 24 5 3 17 2 59 11 175
2014 Non-shift worker 18 24 24 5 4 23 2 56 12 3978
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 19 23 1 1 27 4 64 4 75
2018 Non-shift worker 17 14 25 2 3 31 7 51 8 2683
2017 Shift worker 27 15 19 1 4 26 8 64 8 101
2017 Non-shift worker 14 15 22 2 3 36 8 52 9 3214
2014 Shift worker 17 17 23 4 3 29 7 53 11 175
2014 Non-shift worker 12 13 23 3 3 38 8 47 10 3977

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 21 18 6 2 23 0 66 11 75
2018 Non-shift worker 28 29 22 3 3 14 1 68 6 2685
2017 Shift worker 35 23 15 2 2 19 4 75 5 100
2017 Non-shift worker 24 27 21 3 2 21 2 66 7 3216
2014 Shift worker 25 26 20 4 2 21 2 67 7 175
2014 Non-shift worker 19 24 23 3 3 26 2 61 8 3975
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 20 24 21 15 1 1 39 36 74
2018 Non-shift worker 21 24 24 13 17 0 2 45 30 2690
2017 Shift worker 17 24 14 11 31 1 3 43 43 101
2017 Non-shift worker 20 25 21 15 16 0 2 46 32 3215

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 22 24 15 6 1 0 54 22 74
2018 Non-shift worker 18 27 29 15 10 0 1 45 26 2682
2017 Shift worker 32 21 31 6 7 0 3 55 13 101
2017 Non-shift worker 19 27 26 16 11 0 1 46 27 3214

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 26 18 7 5 1 2 70 12 74
2018 Non-shift worker 19 29 25 15 10 1 1 49 25 2679
2017 Shift worker 35 22 20 8 6 1 8 63 15 100
2017 Non-shift worker 20 27 24 16 11 0 1 48 27 3206

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 26 14 18 18 1 1 49 36 73
2018 Non-shift worker 16 24 24 19 15 1 1 41 35 2686
2017 Shift worker 22 17 26 10 18 3 4 42 30 101
2017 Non-shift worker 16 22 23 19 17 1 1 40 37 3213

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 24 15 5 6 1 5 72 12 73
2018 Non-shift worker 41 27 15 6 4 1 6 73 11 2679
2017 Shift worker 44 13 14 6 13 1 8 63 21 100
2017 Non-shift worker 40 27 14 7 5 1 7 72 13 3211

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 27 11 12 7 2 0 70 20 73
2018 Non-shift worker 35 28 19 10 7 1 1 63 17 2683
2017 Shift worker 29 21 21 15 7 2 4 54 23 101
2017 Non-shift worker 33 29 21 10 6 0 1 63 16 3211

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 34 17 5 4 2 0 73 9 74
2018 Non-shift worker 23 33 24 12 6 1 1 57 18 2679
2017 Shift worker 34 25 18 8 7 3 4 64 17 101
2017 Non-shift worker 24 31 23 12 7 1 2 56 20 3204

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 33 25 9 5 1 0 61 14 74
2018 Non-shift worker 16 28 26 17 11 1 1 45 28 2674
2017 Shift worker 29 22 26 11 7 2 3 53 19 101
2017 Non-shift worker 16 28 23 19 11 1 1 45 31 3209

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 33 25 13 3 1 0 59 16 75
2018 Non-shift worker 19 27 26 16 11 1 1 47 27 2666
2017 Shift worker 29 22 24 10 10 1 4 54 21 101
2017 Non-shift worker 20 28 22 17 12 1 1 49 29 3209

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 41 24 5 5 1 1 66 9 75
2018 Non-shift worker 26 30 23 12 6 1 1 57 19 2662
2017 Shift worker 32 32 15 14 3 1 3 66 18 101
2017 Non-shift worker 27 32 21 11 7 1 2 60 18 3204

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 15 11 4 6 1 0 79 10 74
2018 Non-shift worker 56 22 11 5 4 0 2 79 9 2657
2017 Shift worker 59 20 9 4 4 0 4 82 8 100
2017 Non-shift worker 58 22 11 4 3 0 2 82 7 3216

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 17 6 8 2 1 1 83 11 75
2018 Non-shift worker 65 16 8 3 3 1 5 85 7 2663

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 74 14 2 2 4 2 2 91 6 74
2018 Non-shift worker 72 11 5 3 3 1 5 88 6 2672
2017 Shift worker 77 7 1 2 3 5 6 94 5 100
2017 Non-shift worker 74 10 5 3 3 1 3 88 6 3215

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 18 7 5 2 1 2 85 7 72
2018 Non-shift worker 63 22 8 3 2 0 2 87 5 2687
2017 Shift worker 63 19 6 3 4 1 4 86 7 100
2017 Non-shift worker 62 22 8 3 2 1 2 87 5 3211

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 16 7 7 2 1 2 83 10 72
2018 Non-shift worker 60 19 9 5 4 1 2 81 10 2680
2017 Shift worker 60 14 11 6 3 1 4 79 10 99
2017 Non-shift worker 64 18 8 4 4 1 2 84 8 3216

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 11 1 2 2 2 23 92 7 71
2018 Non-shift worker 57 13 5 2 0 0 23 91 3 2668
2017 Shift worker 67 8 2 2 2 3 17 93 4 100
2017 Non-shift worker 59 12 5 2 1 1 21 91 4 3214

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 67 18 5 1 2 1 6 91 4 72
2018 Non-shift worker 62 19 8 3 2 0 6 87 5 2676
2017 Shift worker 69 14 3 1 2 3 8 94 3 100
2017 Non-shift worker 63 19 8 2 1 1 6 87 4 3195

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 12 12 4 5 1 2 79 9 73
2018 Non-shift worker 67 16 7 3 3 1 4 86 7 2685
2017 Shift worker 51 16 14 4 9 1 4 71 14 100
2017 Non-shift worker 62 18 8 4 4 1 3 83 9 3217

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 27 11 6 2 1 3 80 9 73
2018 Non-shift worker 53 26 12 4 2 0 3 81 6 2682
2017 Shift worker 54 22 9 2 4 1 9 84 6 100
2017 Non-shift worker 54 26 12 4 2 0 2 82 6 3212

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 35 33 6 4 3 0 56 10 75
2018 Non-shift worker 13 32 36 13 5 0 0 45 18 2692
2017 Shift worker 17 28 36 13 4 0 1 45 18 101
2017 Non-shift worker 10 28 39 16 7 1 0 38 23 3220

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 19 39 24 12 1 0 36 24 74
2018 Non-shift worker 9 19 38 23 11 0 0 34 28 2662
2017 Shift worker 4 18 37 23 17 0 1 41 22 100
2017 Non-shift worker 9 22 37 22 9 0 0 31 31 3213

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 33 16 9 2 12 1 68 14 74
2018 Non-shift worker 25 36 22 7 3 6 0 65 11 2687
2017 Shift worker 19 33 17 6 12 12 1 60 21 100
2017 Non-shift worker 12 32 25 12 7 11 0 49 22 3218

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 33 19 11 4 4 1 63 16 74
2018 Non-shift worker 21 34 21 14 6 4 0 57 21 2690
2017 Shift worker 20 35 19 6 12 6 1 59 20 101
2017 Non-shift worker 13 33 22 16 11 4 0 49 28 3219
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 23 13 22 8 2 0 32 68 74
2018 Non-shift worker 30 27 20 11 10 2 1 30 70 2702
2017 Shift worker 19 23 21 9 23 2 2 20 80 101
2017 Non-shift worker 31 25 19 11 9 4 2 32 68 3219

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 47
2018 Non-shift worker 19 1839
2017 Shift worker 32 79
2017 Non-shift worker 18 2040

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 47
2018 Non-shift worker 34 1839
2017 Shift worker 37 79
2017 Non-shift worker 33 2040

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 47
2018 Non-shift worker 17 1839
2017 Shift worker 23 79
2017 Non-shift worker 15 2040

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 47 47
2018 Non-shift worker 53 1839
2017 Shift worker 49 79
2017 Non-shift worker 53 2040

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 47
2018 Non-shift worker 5 1839
2017 Shift worker 8 79
2017 Non-shift worker 6 2040

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 47
2018 Non-shift worker 28 1839

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 47
2018 Non-shift worker 35 1839
2017 Shift worker 23 79
2017 Non-shift worker 39 2040

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 2 42 12 11 4 29 43
2018 Non-shift worker 4 39 19 12 5 21 1760
2017 Shift worker 14 38 17 10 4 19 76
2017 Non-shift worker 5 45 20 12 4 14 2016

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 34 66 46
2018 Non-shift worker 31 69 1830

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 26 11 18 19 4 7 45 42 45
2018 Non-shift worker 9 19 20 18 26 2 7 30 48 1834
2017 Shift worker 20 11 16 18 27 2 6 34 49 78
2017 Non-shift worker 8 18 18 19 24 2 10 30 49 2051

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 20 17 8 38 5 7 29 52 45
2018 Non-shift worker 4 12 15 20 43 2 3 17 67 1832
2017 Shift worker 11 10 17 15 46 2 0 21 62 78
2017 Non-shift worker 3 10 12 18 49 2 6 15 72 2053

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 25 22 13 4 2 10 56 19 74
2018 Non-shift worker 37 16 15 12 13 1 5 57 27 2690
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